Is State Farm A Good Insurance Company? Reviews From Over 21,636 Customers

It works for me, but I need a cheaper option.

I would tell my friends about the service I received from my agency. They gave me information to contact Nikki. She is the best when it comes to customer service.

I have been with State Farm for a few years and have been very satisfied with them.

It’s a pleasure doing business with Roxann. She explains all my coverage and does her best to get the best price for what you’re looking for.

Expensive.

So far, so good.

Excellent.

I’d like to see their rates be lower for seniors.

If somebody asked me about insurance, I would 100% tell them to check out State Farm. They actually care, and you don't have to talk to a robot to get a person. I've checked around, and State Farm always beats the others for my insurance needs.

Great.

Excellent.

My State Farm reps have been friendly, professional, and very easy to work with.

I got over $400 off my previous policy. It’s worth talking to them, really.

Please make prices lower for seniors.

Awesome.

Pretty good.

I’ve had State Farm for my home and vehicles for over 50 years. I’ve never made a claim, but the rates keep going up.

Hope you get an honest agent. Many will write a policy and not give you what you actually need.

It’s great—they’re always willing to help with any concerns, and they’re always very helpful and friendly. It’s nice to have State Farm as my insurance provider.

I need a new quote.

Excellent service, but the pricing is too high.

So far, we have had no problems with State Farm. In fact, our premium was decreased this year.

When I hear what others are paying, I get disappointed with my pricing. I am 73 years old and expected my rate to go down because I have not had any accidents or claims.

When you start your policy, you are given a figure that is easy to handle budget-wise. After some time, the rate increases and it feels like you're robbing Peter to pay Paul!

Very high rates.

State Farm is so fast and efficient!

I do not have problems with State Farm and I like dealing locally, but I simply can’t afford it. I will be 73 in a week and am having a great deal of trouble covering my basic expenses with the income I have.

Friendly, informative, helpful, and courteous.

Good but too expensive.

State Farm was my carrier, but they are too expensive for my ride.

It's good, my agent is great.

Pleasant. My agent is knowledgeable and available. As long as the rates are reasonable, I’m pleased.

It's great but expensive. They have great glass coverage and great collision coverage - always paid timely and been supportive for over 16 years.

I have had State Farm for over 10 years.

State Farm is amazing! Great rates and personalized service!

If I change my bank or any situation arises, they cancel the policy immediately without giving time to make the payment in another way, and that worries the client a lot.

Smooth and easy, friendly and knowledgeable.

State Farm is good. I’m just trying to see if I can find something a little cheaper.

Prices started good, but rapidly escalated.

I like State Farm and my insurance plan, but my monthly payment is way too high for insurance, and I want to cut the cost in half.

Excellent customer service so far. I've been with them for several years.

It's like most other insurance - expensive.

A lot depends on the agent. At first, I had an excellent agent, but the next one was poor.

I'm happy as long as they provide my coverage at reasonably priced rates. I only need insurance coverage because of those other people that I have to share the roads with.

My insurance keeps increasing, and I have no claims. At my age, I'm accident-free and never had any issues. Don't use an agent.

I really am happy with them.

Good coverage but higher rates than other insurers.

I have had a very good experience with my insurance company.

Costs are increasing, but the local service is excellent.

My current car insurance personnel are excellent at addressing all my concerns in obtaining the insurance I need.

Excellent service. A little more expensive than average.

They are always courteous and willing to help. No problems here; these people are the best.

Everything is excellent except the cost.

We like State Farm's friendly, small-town insurance feel.

It's good.

I can’t comment yet... it will take a little time until it's proven how they will handle things. A few days past is not fair to say so.

Good.

Good, very polite and professional.

The price seems a bit high. The truck only drives about 60 miles a month, and the Buick goes about 120 miles a month. My agent keeps in touch by email, and I do most things online.

No claims, but expensive.

The premium is not really costly, but the discounts could be better.

Way too expensive, slow to respond.

They have started raising my premium for no apparent reason.

Definitely shop around due to constantly increasing premiums without any claims against the policy!

Don't use State Farm. They don't allow stacking on two cars on a single policy. So, you either have to give up that option or get an additional policy. They are the only company doing this in Florida.

Good service but overpriced.

My State Farm office acts like they're doing me a favor instead of realizing that I'm the client. Also, there is no tech support when resetting my password on the app. I've tried laptop and desktop; it just doesn't matter. Very poor customer service. On the positive side, I learned that if I pay for a tow, my agent will reimburse me fully on the spot.

Horrible service. They deny claims and are overpriced. The customer service is poor. I called the insurance commission, and they are aware that this company refuses to honor claims.

After submitting a payment for my State Farm auto insurance over a month before it was due, I received a new statement saying they switched my policy to stacked insurance. What?? This also raised my premium by $143.64. State Farm gave some questionable excuse that they had to update their policies and by "state law" they had to change from unstacked to stacked insurance. I only have one vehicle and one policy with State Farm. Why would I want stacked insurance? I missed the second or third page notice that required me to decline stacked insurance. I believe it is against the law to sell a product without a definite "positive" response that you want that product. I finally was able to correct and remove the stacked provision in my policy. It left a bad taste for State Farm. I am not sure they have my best interests.

I've been with State Farm for over 50 years. They have priced themselves out of reach for me.

The rates go up every 6 months. We have gone 10 years with no claims.

The Drive Safe & Save program disappointed me when my policy came up for renewal. We had a very good score overall and never received any communication from them indicating concerns. My policy renewal reflected a 47% increase, despite having no accidents, tickets, or black marks on our record. They could not provide any explanation as to why. Don't fall for the Drive Safe & Save program.

Expensive for a good record with no tickets or accidents.

The price is too high for certain cars and areas. But, I am grandfathered in.

They cover what they need to cover, but my monthly payments are too high.

The monthly payment is outrageous and too much, especially as your car gets older.

I got with State Farm through a private insurance guy who said he runs his business how he wants to, but underwriting can come in at any time and overrule his choices. I found this out the hard way. After one major accident, I had a lady force me to reread her, and then I was informed I'd be getting let go in a few months. So I was forced to switch. I even called the guy, and he said, sorry there's nothing I can do because you haven't been with us for 3 years. Even once I hit 3 years, he still couldn't do anything. So I felt lied to a lot. The associates on the phone always had a different opinion about how things work, and not always was their information correct. I had to call back to talk to the owner to get a solid answer on anything.

After 40 years of paying premiums, I had to hire an attorney when I finally had a claim.

Trouble with auto pay not debiting the bank, then they say they are canceling. We go to the office, and they need a 2-month payment; still, auto debit is not working. Next, the debit is 2 months; we are billed monthly. They say they don't know why it is not debiting auto pay and not to worry, LOL. The office doesn't know what the main branch is doing.

I feel it's too high right now for two cars on liability at $162.00. Can you give me a better price?

They continually raise rates. I have an excellent driving record with zero infractions over 20 years. I am a disabled senior and drive less than 1,000 miles annually, less than 5 miles monthly. Yet they have raised my rates considerably every year for the past 6 years. I have both auto and home policies. I'm shopping for new insurance.

Too expensive. I’ve had quotes for much less than I am paying.

Terrible - I got rear-ended and my car was totaled. They brought in a third party who did not know how to appraise the value of my car and refused to use my comparisons. I lost approximately $6k to $8k of value, and their solution was for me to file a court case costing me $8k to $10k. This happened after being a State Farm customer for over 30 years.

Insurance through State Farm is so expensive that I feel I can't keep insurance on a car that I have parked in my garage 99 percent of the time.

Confusing. Two vehicles, one driver aged 75, no accidents or claims. Insurance doubled (liability) when I added a 14-year-old car.

After State Farm increased our policy on one of our cars by $400 per year, I attempted to contact someone to discuss the increase. State Farm makes it impossible to talk to a live person other than your local agent. The company’s retention program is nonexistent. Based on my experience after being with them for 11 years, I could not recommend State Farm to anyone.

They keep raising rates, with no break for being with them for 45 years.

Don't go with State Farm. It's like pulling teeth to get your insurance rate down. I pay $153.00 a month for full coverage with a $2000 deductible, and I've had only one accident that was my fault in my entire 60 years of living. I haven't had a ticket in 15 years or more.

They will start the insurance low, but then when they renew you, they raise the rates.

They are very expensive. I’m driving a 12-year-old car and pay $700 every 6 months. One claim in 5 years in which I was not at fault.

Longevity as a client doesn’t matter; rates continue to increase every 6 months. It's a good practice to continue to shop around and move your insurance coverage to different insurance companies for auto and home policies. I've been with my insurance company for over 15 years, and if I knew the information I have today, I wouldn't have been a loyal customer for so long. You get nothing in return, like better rates, etc.

There is no customer service and no communication. Rate increases are beyond unreasonable.

I'm not very satisfied. The price is high even after I had them review it again because there are changes in my driving experience, such as how much I drive now since I don't drive my car every day anymore.

Once you get a ticket or accident, your insurance rates go sky high and take forever to come down.

Satisfactory.

I pay more than my car payment for insurance. There is no interaction with the company. If I have questions, which I have had, there is no one to ask.

State Farm is good about paying a claim, but their claims adjuster is out of touch with reality. They need to see what the repair company will charge and then plan accordingly. In my case, the VW dealer wanted $3,100 for repair, but State Farm had me pay that amount plus $500 more (total $3,600). WHY?!

Customer service isn’t any good on the company's part, but the agent level is great. They have a telematics program that has failed people with their discount, and they fail to take accountability for the technical hardware failure.

Average coverage with no personal interaction.

The rates are extremely high.

State Farm changed all their coverages and it's very hard to understand what has transpired. One policy went up 400% (no claims ever made on it).

Keeps raising prices... starting to look elsewhere.

State Farm does not honor safe driver records accumulated over years of driving experience, especially while insured by State Farm during those same years.

It's doable! Not perfect but manageable. It's a shame we still have to pay high insurance premiums in Michigan.

The policy increases every 6 months without fail!

After being in a car accident, I realized how important it was to have coverage that included everything. I don’t like the increase in my premium, so I’m considering lowering my coverage limits to decrease my premium.

State Farm just keeps raising the rates. They have no desire to work with you and save you money.

After over 5 years with State Farm, I've decided to move on after my next term. This company did not treat me well. I used their app to update my new vehicle information, and they charged me $200. Their system changed my information without my permission. All I did was enter the new vehicle information, but the system altered my policy details, such as indicating I didn't own my home when I do. My agent couldn't help me. So, good for you, State Farm. You got me for $200, but you also lost a loyal customer.

I have been with State Farm for 6 years, and my premium increased exponentially through no fault of my own. They just hiked up my payment without any explanation. I have not received any traffic tickets or been involved in any accidents for many years. It's mind-boggling how I'm still sticking with State Farm.

Very difficult to get responses from the claims handler. I felt the only time I got responses was after complaining to the insurance agent about the lack of any response. The insurance agent, on the other hand, was very responsive.

The pricing is too high, and your "Drive and Save" program has been deceptive since its introduction a few years back. One day, my rate suddenly went up. When I called my agent, I was told to enroll in "Drive and Save" to get a discount off my current rate. How can I get a "discount" off my "regular" rate when my rate just went up? All "Drive and Save" would have done is reduce my rate to what it was before you raised it. I can actually save 40% with another provider unless you can match their rates and give me the minimum required state coverages. Your agents are great; they are friendly, professional, and quick to reply and adjust any policy requests. I highly rate them all 5 stars. Thank you.

My car policy was canceled after only 3 months because of the money my former insurance company paid out for an accident two years ago. I told the agent about my driving history and was issued a higher coverage than needed at my request, paid on time, and did the Drive Safe program. I even combined my home and car policy with this company. Too bad for them that my house policy follows me wherever I go. It was over $200 a month with the coverage I put on it.

My wife and I recently moved away from ST Farm after 45 years because their rates skyrocketed and their claims service was terrible. Our agent admitted to us that their rates were much more expensive to help cover the class action lawsuits.

With State Farm, there is no provision for a driver who drives very little, say 2,500 miles per year, but still has to pay top rates.

They are out of their minds offering that kind of coverage. If they want to compete with State Farm, they must provide better coverage with better prices.

I'm sick of the constant increases! My insurance goes up every renewal, with no accidents, no claims, and no tickets. It's frustrating. I've been with SF for over 7 years, and I'm looking for something better. I'm tired of being a good driver and being rewarded with higher premiums. It's ridiculous.

Need to reduce rates for lower mileage driven.

Great customer service from staff! However, there's a lack of consideration for lower rates for folks who have never had a wreck, low mileage use, no DUIs, etc. These are meaningful issues for consideration when calculating cost!

Not good in terms of price. They paid pretty fast when a tornado caused a tree to fall on my SUV with me in it. Totaled my SUV. Then proceeded to raise my premium almost 100% for a 76-year-old with 50 years of driving experience, with only 1 ticket EVER and 1 or 2 not-my-fault accidents in 50 years. I've had to give up some activities in order to afford it until I find a different policy.

Way too expensive. Customer service is severely lacking. No responses to messages and questions. Agents don’t care about anything except padding their pockets with undeserved commissions. Been with them for 20+ years and the rates are horrendous for good driving. The only way to get bigger discounts is to apply this device to your vehicle to monitor every single move while driving. I don’t need a babysitter device to prove my safety habits. Credit reports are used to determine rates and that's outrageous! So if your credit score is low, expect much higher rates. Sick and tired of paying high rates because of insurance agents needing their commissions.