Is State Farm A Good Insurance Company? Reviews From Over 20,724 Customers

Worth every dollar!

Too expensive. I won't be able to afford it soon.

Meets my current needs.

I love State Farm, but my agency is in Philadelphia.

I have been with them for many years, and they pay promptly if needed. They offer reasonable prices for full coverage.

I can always count on my agent to get back to me quickly.

Payments are too excessive for the coverage.

Good company. Good service. High cost.

Great, and excellent customer service.

Reliable and affordable.

Excellent Service

No problems ever.

I love it. The company, my agent, and the staff are awesome people.

State Farm is an excellent insurance company.

Great local agents and customer service. They truly care about their customers, but they are more expensive than some other insurers.

I would recommend a friend to State Farm anytime.

They have been excellent in settling claims.

Very knowledgeable, friendly, and willing to answer any questions.

Initially saved me a big chunk of money with better coverage. Unfortunately, significant price increases almost quarterly. I’m retired and it’s hard to keep up with costs.

Excellent service.

Overall reasonable prices. What I don't like is an increase every 6 months. Only a few bucks, but annoying when I've had no claims.

I had no problem until I had a problem. I hit a fast track divider post to avoid getting into an accident. They said I was 51% at fault and paid nothing.

They’ve been fantastic, just trying to find lower rates.

Okay. Online tools are not user-friendly. The monthly statement does not reflect the balance due or the amount paid for the prior month.

Very satisfying experience with State Farm and my agent.

State Farm sold me exactly what I asked for!

Lovely staff, every one of them.

Good communication and follow-up.

I have been with State Farm for all of my driving life, nearly 60 years, and with only one accident, no tickets, and no DUIs. The cost is way too high for a 76-year-old driver who has been loyal "forever." The team I'm with is great, but the cost is terrible.

When I was involved in an accident, I had no problems getting through to my agent's office or getting everything taken care of. Amy Brown's State Farm is awesome. I love everybody there.

The insurance is great; no other company can beat it. I just think I'm paying too much for the miles I drive per year. I only drive under 5,000 miles a year, and I am paying for 15,000 miles or more for a year.

Great! I have had State Farm for 50 years.

SF is reliable. Their rates could be lower.

The agent here is very helpful.

It is a little high in price for me.

They are less expensive than any of the other companies that I have looked at.

Great, but expensive.

They are very efficient, well-informed, and easy to talk with.

It is a great insurance company. The people are very nice and helpful.

No bad experience with car and home claims. I've been a customer for over 20 years. I find rates may be higher than others, but I see it as you pay for what you get.

I have it because it’s required. The people at State Farm in Youngwood are very customer-oriented.

The price just keeps going up and up with no claims, no tickets, no problems, and less driving!

The price is too high for my old truck.

I think that they are too expensive for the coverage that I get, especially since I have been with them for 46 years!

Outstanding customer service. Exceeds expectations in claim handling. Great pricing and discounts.

I haven’t had any problems with them. They are very helpful whenever I have questions.

State Farm has the best customer service, but their auto insurance premium is too high.

So far, so good. I haven't had to use them yet.

Tend to run high for auto, but good service.

It's good but needs a lower price for full coverage.

They have been great to me, but I think it’s very expensive.

Annoying. No claims or tickets in over 20 years. Older vehicles that are driven 99% locally, yet rates keep going up.

Too costly!

I have a good working relationship with my insurance reps. I just wish the prices were a bit more affordable.

Very good customer support and discounts.

Pretty good, but I'm not sure about the at-fault policy. The other person never had to pay when I was hit from behind at a stop sign.

State Farm took good care of me and my car.

The cost is a bit high, but the coverage is excellent and claims are processed quickly.

I'm still with State Farm but shopping for better rates.

They give you more bang for your buck.

The rates have more than doubled since I took out the policy.

Too expensive with minimum coverage.

Very expensive, too much for automobile insurance.

Stay clear of State Farm! The agent never contacts you when you have a problem, and rates continue to rise with no accidents or claims.

Shop for a better rate.

I have been with them for a while. I have never filed a claim, had any accidents or tickets, but the price keeps going up. I will be shopping around for better pricing.

They keep raising the price every year!

Got an excellent rate, hope it stays that way.

The less I drive, the more I pay.

I have been with State Farm for over 40 years. One thing I am disappointed with is that as a great customer, they have no loyalty to long-standing customers. There are no great discounts, and their prices are too high. I am looking for another insurance company today. Also, there are no veterans discounts.

Very expensive and the Drive Safe discount doesn’t work half the time. I have been checking around for better and cheaper insurance.

Not really working to lower prices since I don't drive much anymore. I am thinking of going to Progressive for $20 cheaper, more for my money, and explaining things without attitude.

Insurance for Hyundai is too high.

Too expensive. They won't even consider a price reduction.

Very hands-off. They expect you to do everything yourself, despite the high cost of this insurance. The insurance company should handle more to reduce the stress on the client.

It gets more expensive every month.

I hit a large dog and totaled my car. They're only giving me half of what it's worth, and the monthly costs were way too high.

Inconsistent payment keeps changing.

I have State Farm. I love my local agents, but dealing with the company is frustrating. They are high in price, and you can't get anyone to answer the phone. Even my agent has trouble getting through to them.

I dropped coverage on one of my cars, and they tripled my rate for my other car. This was on top of their already higher-than-average costs for everyone. This was due to 2 deer incidents and a fender bender over 8 years. Let me see... It is disappointing. Don't use your insurance, even when your local agent tells you it is fine, because it is definitely not fine.

If you rely on them, even though you're paying your premium, just a heads up: you can only get one incident tow. You pay them every month for towing, but they have a lot of flaws.

They're fine except the rates go up every 6 months!

State Farm has raised rates beyond reason.

Check other insurance companies to get a better price.

State Farm has gone downhill. They made me combine both my vehicles into one policy, which drastically increased what I have to pay.

I advise everyone to reevaluate every year and compare to other companies. We are overcharged with rate increases every year.

I believe we are paying too much for our insurance. I have talked to them, but they offered no discount.

I'm not very happy. I was told one price, but every month it's higher and higher.

They are too high, but really good people.

Very expensive. Over $1,600 per year. No claims, no tickets, no DUIs, and low mileage...less than 3,000 miles per year since 2009 when I bought the car.

The price is too high. I found more coverage for less with another company.

I would never recommend State Farm to anyone. They started off with high monthly payments and assured me that if I took the defensive driving course, it would be lower, but it only got higher. I'm searching for other options. Insane pricing.

I have been with them for three years. I was assured that their prices would remain low. I have never had an accident or ticket, and their prices have climbed every 6 months. Each time they tell me it is something that all companies are going through, but next time the prices will go down. NOT!

I had a death in the family and had to travel to New York. I was late with one payment and they canceled my policy this morning. My vehicle is not even worth $12,000, and they continue to raise the cost of the monthly payment no matter how safely I was driving.

They don’t explain why my premiums have increased. I have no tickets, no DUIs, I don’t travel far, and haven’t had any accidents, yet my premium goes up.

Not interested in keeping clients. Raised prices 20% for each of the last two years.

State Farm doesn’t cover you when you need them, and they increased rates by 50% after making a claim.

It's okay. I'm trying to get more of a discount with my driving record, but they keep telling me I already have all the discounts they can offer. I have 2 cars and a motorcycle plus renters insurance. You can't drive all vehicles at the same time, so where is the discount when 2 of your vehicles are sitting idle and not being used? I have an excellent driving record, no DUIs, no tickets, and no accidents, yet they still can't offer me a discount. They were trying to start charging me over $200 a month, $205 to be exact. For a few months, I kept asking them these questions about why I am paying so much, but no definite answer. All they kept saying is that is the nation's standard. All of a sudden, my bill drops down to $189.91 per month. Not much of a drop, but no explanation for the drop. When I asked if it can go lower, they say that's the lowest unless I change my deductible. So why am I still paying a high rate when other ads are showing you can pay as little as $39 a month for the same type of coverage I have? I have been with State Farm for about 6 years. Before that, I had Allstate, and they basically gave the same runaround on quotes. I keep it so I have coverage, and it gets very tedious trying to search for the lowest rate when all of the other companies keep asking you the same questions to get your policy started. I fill all the info out, but when the comparison quotes start rolling in, what type of car, do you want to add another car, I try inputting info for my motorcycle, it doesn't let me. So where is the easy part from signing up online? It is very, very, very frustrating.

I would describe it as more expensive than other insurance companies.

They charge way too much. I drive less than 5000 miles per year, have never had a DUI, and no tickets in about 10 years.

State Farm insurance has no loyalty to customers who have been with them for over 20 years, have low daily mileage, and are safe drivers. They charge too much for good drivers. I have a 2005 Toyota Avalon Limited with 104,725 miles, and I drive less than 10 miles a day. For full coverage for 6 months, they charge me $1,165.00. That's too much. I'm looking for another insurance company ASAP. It's a rip-off, and I'm very disappointed as a loyal customer.

I was driving down the road and someone changed lanes and hit me. State Farm made me pay out of pocket to repair my vehicle if I wanted it back soon, or they said I could wait and they would collect from the other insurance company. They never collected a dime, so all costs minus the deductible were out of my own pocket. Very discouraging, considering the fact that I've been with them for several years.

High payments! But when you're down and out, they will cut that check to make you somewhat whole again.

Claims are easy, but you pay too much for insurance.

The experience is fine, but the cost is not!

It was okay until the price went up.

Silent communication with frequent and random policy increases. I feel completely vulnerable and lack confidence in the integrity of State Farm after a hit-and-run driver caused bodily harm and damage; they were also insured by State Farm. It's a conflict of insured responsibility and my insurer advocating for my best interest.

Too expensive. Yet online it says cheaper premiums. Not true.

Monthly rates fluctuate. They have made many mistakes with my policy when my wife changes hers, even though they are separate. Rates seem high even though I don't drive many miles and am retired with a clean record.

Lower prices for drivers who drive under 3,000 miles a year.

They do not reply to my questions. My rate as a senior person who drives five to ten miles a week is high.

Coverage is average with above-average prices.

They raise rates very quickly. We have no accidents, excellent credit ratings, and our rates were still like those with high-risk insurance.

I've been with them for almost two decades, and they constantly raise my insurance rates.

Louisiana has some of the highest car insurance rates in the country, and as a consumer, I hate paying for mistakes others make. Unfortunately, State Farm still beats most other insurers' rates.

There are never any customer loyalty incentives. There are always rate increases, and the only explanation is that they're going up everywhere for everybody.

The rates are too high for me.

Make sure to review the authorized drivers because, in my experience with State Farm, they are making their own decisions to assign the driver even though they are holding a policy for themselves. I believe this is just so they can collect higher premiums.

It goes up in price with no notice, just up.

I have been with State Farm for over fifty years and still pay top dollar for vehicle and home insurance policies. One of my resolutions for 2026 is to switch carriers.