Is State Farm A Good Insurance Company? Reviews From Over 21,479 Customers

Too expensive.

Very expensive.

A little higher than some, but I’ve never had to use it, which is a blessing.

I’ve had a good experience with State Farm. Thanks!!!

Always very helpful.

All good experiences overall, but it’s just getting a little expensive.

Overall, I was trying to get quotes from several insurance companies. I had a third-party agent who contacted several insurance companies, but she wasn't able to find me a quote for less than $150 a month, which would be my monthly payment. That's crazy for an old car like my 1999 Honda Accord EX, and at the time, my car wasn't insured. So, I started my own search. I found State Farm, and let's just say I was able to get insured for less than $100. I paid that for 5 months. Before my birthday on February 1st, I called and spoke to an agent, and she was able to reduce my monthly payment to $47 and change.

I've been with them for about 4 years now. They are wonderful; if I have a problem, they help solve it really fast. The staff members are very kind, and for the payment, being with them for four years, I'm in a good place. A lot of other insurance companies cost more money, sometimes double or triple, so I'm happy with State Farm.

My agent is easy to get in contact with and has always been helpful with whatever questions or concerns I have had.

I left State Farm thinking I could find a better price now that I don’t drive as much. I switched to Progressive. Progressive offered me a great deal, but after signing up with them, they immediately began raising their rates. I contacted them and was told the original offer was a promotion and that it was described in the fine print. I’ve looked back several times and can’t find any fine print stating that. I’ll be returning to State Farm.

I think the coverage is adequate, but I feel like I’m being overcharged for it.

Be prepared for price increases.

It’s good coverage, but it’s expensive.

Go with SF.

A great business, but the price is just too high.

We’ve had two cars insured by State Farm and recently added a third. They’re very friendly and professional on the phone.

You need to search the internet every 6 months as every auto insurer is raising prices differently.

Check rates with other companies!

I have no complaints; the prices are unbeatable.

I've never had a claim, just paid the bill. They are very nice, but I wish they would have decreased my payment so I could stay.

The insurance is okay, I guess. I've never had a claim, but they are very expensive. They are so expensive that it's getting to the point where I cannot afford it.

The price of covering my car has gone up. Other companies are offering a lower rate.

I've had my current car insurance company for over 30 years. They are okay. However, now that I'm retired and their prices keep going up, the fact that they are doing away with the defensive driving discount, and they don't offer any incentives for seniors or someone who doesn't drive as much, I had no choice but to switch companies. The new company will save me about $30.00 a month.

SF is quick to address claims, but like many other insurance companies, they are overpriced.

A horse and buggy hit my car, and they claimed it was my fault because it was not a motor vehicle. They considered my car totaled. The title is missing, so the claim is still open. It's been a year this month.

Decent price, have not had any claims.

Great rate. Great service.

Incredible price differences depending on the agent.

The office personnel are very helpful and friendly.

Too expensive, rates increase every 6 months.

Love them. Just don't like the price. It keeps going up and up.

Easy to work with to buy insurance. I have not had any claims, so I don't know yet about that.

Good company. Probably not the cheapest price though.

I have not had any claims in recent years. No problems over the years when there was a claim.

Best I could find.

Very friendly and knowledgeable.

Excellent, friendly, and professional.

I really liked my agents, but they sold me on things I didn't understand, so the rates ended up being too high.

I'm paying almost $700 for a 6-month renewal, while other companies are displaying 6-month renewals as low as $175. Please tell me how this can be. At this point, I am thinking of going to insurance for veterans that give a better rate.

Best deal I've found.

Too expensive.

A little higher than I like. Good coverage.

Excellent. Saved half price.

The experience is great, but considering the money we spend yearly, it's quite high. We end up overpaying, and I know we all could use at least $1,000 a month back.

Good compared to other companies.

I am still with State Farm for my autos.

I need more of a discount on my car insurance, so I decided to go with another company.

Shop around and compare.

I haven't needed to use it, so I can't say much about the service. However, Amber was great to talk to and got me what I needed.

Excellent service and good communication. However, I'm not happy with the premium as it keeps increasing monthly and yearly.

My State Farm Insurance agent is the reason I have stayed with State Farm for over 30 years. They are helpful when I need answers and fast with changing my policy when I ask. I haven’t had a lot of claims, but the ones I have had have been resolved quickly.

They aren’t concerned about saving you money, but they are responsive.

Too expensive. I've been with them for 20 plus years and can't get a break.

Great until a driver decided to stop in the middle of a turning operation. Support staff were very helpful and knowledgeable. They searched for options.

I am sorry that the previous agent retired, but my new agent seems equally helpful.

No problems with Joe Palermo's office.

Rates keep going up.

I’m happy they are always good to me and affordable.

Overpriced. I don’t drive 500 miles a year, but I'm paying more now than I did when I had Farm Bureau before I switched to State Farm for the same truck. I have been driving for 61 years and not even a parking ticket.

Dependable.

Better quote than those of your quotes.

After 40 years without a glitch, no contact was made to us when we were late on one item out of three in our bundle. This happened a few months after State Farm made their first claim payout in decades. The amount was well under the repair cost. For being late, our coverage was increased by $132 every 6 months. Now they told us they never call anymore if a payment is late. Not the insurance company to retire with.

Very expensive, rates go up without any reason.

State Farm was doing okay until we had two claims in two months. Someone ran into our truck, and then one of those concrete stop things in the parking space at Golden Corral proceeded to rip the protective barrier from underneath my car. Now State Farm has decided they’re going to non-renew us, and we’re having trouble finding insurance that we can afford. These were circumstances beyond our control. We totally regret ever insuring with State Farm and will never do it again.

My experience with State Farm is unbelievable. Almost every month, something goes up. My apartment insurance went from $17 to $38, and I'm in desperate need of new car insurance and apartment insurance. Can you help?

Something is going on with State Farm. They used to be on the ball, but now they are missing things. Our car was totaled, yet they did not refund the remainder of our unused premium. We still had $500 for rental car expenses, yet they made us pay for the last 3 days even though we were still waiting for the settlement check they snail-mailed us.

Premiums are way too high for senior citizens. Agents don’t offer any kind of discounts or advice on how to lower your premium.

Claims are fast, and the local agent Aaron is very helpful. However, the prices are way too high for a widow on social security only, which is why I have to look for cheaper insurance. How can I afford $928.00 for 6 months? I can't, but I'm sorry when I only make $1,728.00 a month.

State Farm and the price is too high.

Better rates elsewhere.

They kept raising my insurance every month for months. I now pay $435.00 a month for two vehicles.

Explore various insurance providers to find the best policy.

Started out well with a good price. After a year with no accidents or tickets and only 3,000 miles driven, they increased my premium. They are still sending mail to my previous address.

Terrible. I have been with State Farm for over 30 years. They cover my car and home. I am desperately trying to get rid of them immediately. I am a senior with no DUIs or car accidents. I only use my car for church, doctor appointments, and errands. I just purchased a car in 2024 and have less than 2500 miles on it. Their monthly prices are unbelievable.

I was quoted one amount, then it went up. I'm a 69-year-old looking for insurance that is stable.

Too expensive for the service and support offered.

Rates go up every 6 months.

I'm currently not happy with State Farm. When I asked what difference it would make to take my husband off our policy, the agent took him off and increased our bill. When I found out and asked that he not be taken off, that caused another increase. Initially, I was paying about $150 for 6 months. Now it's $860! I am currently looking into other insurance options.

They raise my premium yearly. It started at $89 and now, 5 years later, it is $189. So, I am currently looking for a carrier who will offer me a reasonable rate.

I've been with StateFarm for 31 years, carrying high limits of coverage: 250/500/250 full coverage, comprehensive collision, and PIP coverage for uninsured drivers. Unfortunately, no other companies have been able to save me money to switch. It took five years to settle an accident claim where I was not at fault. My truck should have been a total loss, but StateFarm chose to fix it to save their own expenses. Five years to settle my first claim with my long history with this company is frustrating.

Start looking for something cheaper. I've been a long-time customer, but there are no discounts, and the price just keeps increasing. I haven't made any claims either!

Just for one car, I'm paying almost $200 for full coverage. I feel like that's too much just for one car, and I don't have a DUI or ticket. I've been with them for over 10 years.

Before I decided to purchase, they promised one price and actually charged $60 more per month when I purchased. That’s over $700 more per year!

Very kind and friendly. Prices keep going up. They say they are giving you the best price possible, but that's not true.

I have had State Farm since I was 16, and it was good. However, in the past year, they have increased my insurance rates significantly for no reason. I have had no accidents, no tickets, and I barely drive more than 5 miles a day. My rate went from $114.00 to $198.00 in 2 months for no reason.

If you file a claim, your rates will go up, regardless of how good your past record is.

Sneaky fees are added to payments a few days after the due date.

I'm disappointed in the claims department. They paid less than the vehicle was worth. There were no adjustments for new tires, which should have been removed from the totaled auto. The tires were valued at $1,400. I was told that State Farm Insurance pays the lowest among insurance companies for totaled vehicles.

The premium is too high, even when you compare side-by-side coverage with other insurance companies.

My payment due is not the same every month. I've called them, and it continues to rise.

Really expensive and didn't see any advantages that would justify the high cost. I've had other insurances before and felt they were more cost-efficient.

I don’t trust the current insurance company. They raise my premiums without any accidents or tickets.

Prices are outrageous just to have proof to drive to work every day.

Currently with State Farm, and they have increased prices tremendously in the last two years. A 100% increase. It’s like there are no more discounts or anything. Too much in agent fees.

State Farm was good until they kicked me off because I had a few claims after 10 years with them.

It's horrible. I'm currently paying a surcharge of $100 a month for no reason. I was told it was for an accident, and we've had none. Grossly overpriced.

I don't like how they just raise the insurance rates for no reason and without notifying you. I have a perfect driving record and still receive no discounts on car insurance. I also have no claims on my house insurance, yet when my gutters were damaged by a storm and my front fell completely off, it disappeared from my yard the next morning. People are always looking for things to take to the scrap yard. I didn't want to file a claim because when you do, they raise your insurance to recoup their money. It's a bad way to do business.

Rates go up while the value of cars decreases.

I have a representative at State Farm who, when we talked, answered more questions than I had. I appreciated it. They are straightforward people with their insurance. My only problem is the price. It’s ridiculous. Thanks for listening.

Considering the low miles per year, it's very expensive.

I do not drive any longer, but because we only have one vehicle, they want $400 for six months.

Being on a household plan does provide a lower premium, which is good. However, I'm a senior citizen living on Social Security and drive an average of only 2,500 miles per year. I have no accidents and no DUIs but still pay $57 per month for only 60/30 Liability, which increases yearly. It seems like there should be a better household plan with a lower premium for my circumstances.

The insurance is too expensive, and the rates keep increasing.

The bill is different every month! I have no accidents, no tickets. The agent blames it on corporate. Always a runaround with every question!

The insurance claim agents never look at the accidents to see when the claimants overcharge State Farm. State Farm never investigates the claims fairly because they will never leave their computers to check out what is true or false. State Farm paid $18,000 for a fender bender I had in SF in 2021 because I ran into an older car in front of me. That was ridiculous.

I have had 3 accidents in the last 5 years, and I think State Farm just pays out to the claimant without looking into the reasons.

Fantastic customer service, but the rates are higher than average.

They keep raising my insurance and I don't even drive over 50 miles a week. I'm going to look for better insurance.

They are canceling my policy, so I'd give them a zero! I've had a great record for 50 years. No tickets, no accidents, always paid on time, good credit score, CDL for 30 years. I had an accident where I was an innocent bystander. It totaled my car of 18 years. It hurt! Then I got a different car, and it got keyed. So I turned it in. Had no idea it was strike three, you're out. I'm hurt, I'm angry. I paid $93 a month for full coverage, including renters. Now I'm looking at $400 a month or just liability. No renters! I won't ever refer anyone to them. I've taken two sons and my granddaughter. I hope they go elsewhere. Everyone says State Farm is notorious for this.

Great coverage. However, my premium has risen by a hundred dollars a month despite having no tickets, wrecks, or claims. I'm going to change companies as soon as I can. Unbelievable!

Too expensive for us, but it is a bundle. It feels like their customer service is not as good as when we first began using it 25 years ago. Their roadside service is not always up to par. My grandson has been left waiting for a tow more than twice for several hours alone in a parking lot overnight waiting for a tow truck driver.

Carefully check the details of the policy.

Do not use State Farm in Moulton, AL. Agent Daniella Johnston chooses cars to raise rates unfairly.

I started out at $543.00, and my renewal price is $884.00. I'm 65 years old, and I drive my car maybe twice a month. That is extremely high, and the representative couldn't explain to me why the price was so high.

The cost of the policy is very high.

The rates are very high, and when I canceled, they still overcharged me, I believe.

I've been with this insurance company for over 45 years, and the prices have gone way too high, doubling within the past few years.

They keep raising the price and are horrible at customer service at the agent's office.

The only good thing is I can pay by the month with no added monthly fees!

They don't seem to have their act together, as multiple times I have received cancellations when I was current with my policy. Also, the rates always increase by large amounts, even though my driving record is spotless. I still haven't received a new bill, though my policy expires in 3 weeks.