Is State Farm A Good Insurance Company? Reviews From Over 19,155 Customers

It was the cheapest when I started with this insurance; however, it has become pricey since I have been with them!

I'm now entering my 81st year, and I cannot recall a time when I did not have State Farm Insurance. ☺️

I have not had to file a claim, so I don't know about that, but I feel like the rates I pay are fair.

The cost continues to rise with no justification. No explanation and no claims.

I do not think State Farm is as transparent with all of their discounts as they should be. Also, I have asked for help in finding an agent within my home county and still have not received any information. Thanks, Dale.

I like you guys. I have no problem with you guys.

Great coverage, but no discounts for 35 years of loyalty!

Customer service is good; you can often, but not always, get a human on the phone.

I have been with State Farm in one form or another for probably 50 years or more. My experience with them has been very positive in handling claims, responding to my requests, and the general level of service. However, there seems to be no recognition of the value of my business over the years as I was summarily canceled in error a couple of times, and their recent rates have gotten quite high, bordering on being uncompetitive.

No problems at all. I haven’t had to file a claim yet, but my monthly rate is pretty good. My agent is great, and I don’t want to leave them.

My agent is great, but the corporate office messes things up and increases the policy every single time! It's not what my agent and I worked on!

Always stay with your insurance company long enough to be recognized and treated with respect. It must go both ways. You should feel free to make a connection with one representative so communication flows. My agent is Gina Marie. She understands my wants and needs because she knows me on a personal level, and she never leaves me feeling unsatisfied. I've been with Craig Duncan State Farm for many years. No matter how I may complain about my rates being high, I could never end our relationship. Thank you, State Farm.

Too expensive

I was referred to this particular State Farm office by a friend. My advice: check around, not all State Farm offices offer similar quotes.

My agent is very good, looks at all options, and gives me the best price.

Service is great, but the premium is too high for the given coverage.

This is the only insurance company where I've found the lowest rates along with the lowest deductibles compared to any other company, except for one where I had a higher coverage rate with a lower premium and the same deductible.

I would highly recommend State Farm. The staff at Steelhammer in Victoria, Texas is great. There is none better in the insurance company game. The rates I have received there are very spot on, and I'm really very satisfied. So State Farm, keep up the good work.

No issues at all.

They are very understanding and nice.

They are really easy to work with.

Handled my accident quickly, effectively, and with satisfactory results.

I don’t like the drive safe attachment. Even though it saves me $30.00 a month, they say, I drive an old 1999 small Ranger on country roads. You don’t have to be going fast for it to jump around if you're on hard, ridgy, bouncing roads.

State Farm has handled any claims over the many years with great care.

Rates are rising too fast! I need a better break on home and auto insurance!

Rates are too high!

I have had a good experience with State Farm.

I didn't know that I didn't have roadside assistance coverage, so I had to pay for a pickup for my car.

It was very good until the prices skyrocketed after all the fires in California. Service was always good. I've never had any claims with them, so I don't know how good they are at that.

Never had a problem.

Auto plus home review twice a year. Standard coverage plus liability. Rates of competitive quotes higher. Not looking to change - looking to save money. No one can match coverage and provide savings. Review your quotes and I will always consider savings.

I have been with State Farm for many years, and they’ve been a friend. Lately, I have been experiencing some problems regarding certain things that I, as a customer, have created, which could not have been prevented. However, hopefully, beginning in my next upcoming review, it will get better. If not, I’ll probably have to change. I don’t want to, but I have a choice. Thank you.

Very good but expensive.

I’m happy with my coverage.

Expensive, but the one claim I've had in recent years was handled well.

I've been with State Farm since 1970. They offer better pricing than most, but I would still like to see lower prices. All said, I'm staying here.

I've been with State Farm for over 2 years. No issues and rates have gone down.

State Farm is expensive, but it offers good coverage. I've had it for several years and never had an issue collecting when I needed it.

No complaints so far. :-)

You get what you pay for!

I like State Farm because they work with you to get the lowest payment ever.

I've always had a good experience with any claims or problems.

They are great. I couldn't ask for better car insurance. I've been with them for a few years and I never change to anyone else. They are an excellent car insurance company and they treat you well.

My car insurance went up every year.

Good customer service.

My agent has been quick to respond to any questions or needs.

No problems yet. Haven't had to file a claim. Kind of pricey.

I have had a good rapport with my agents since 1989. I've only had three agents. It just seems a little high. Shop around!

State Farm appears to offer the best rates out there.

Talked to an agent. Needs more discounts and competitive rates.

I've had State Farm Insurance since I was 18 years old! (Not the same policy, of course.)

It seems expensive for what we have.

I moved out of state and my rates went up a lot.

Best service and rates.

The relationship we had in the past is not good these days. I receive no calls when rates increase substantially or changes occur.

Great on claims and transparency.

The rates are high for the options provided.

The price is excellent. I have full coverage cheaper than any other insurance company's PLPD. The problem is their roadside assistance. They NEVER have an "available provider" no matter where I am. This leads me to believe they don't have any tow companies they contract with, so you have to pay upfront and be reimbursed. It's a pain. I pay for roadside so I don't have to pay upfront for a tow.

My deductible was supposed to be $100.00. When I got my newest paperwork, it showed a $500.00 deductible. They tried to pull a fast one on me! I'm going to drop Progressive on the first of December!

Yes, I will tell my friends and family members about State Farm.

If you have an accident with a no-fault police claim, prepare to pay top dollar for the next 3 years.

It's too high for what's being said, just because it's keyless! 23 Kona.

We have been with SF for over 40 years. Last September/October, our motorhome sustained storm damage; the roof blew off, to be exact, and we got nothing! They refused to repair or reimburse our payments. It has been heartbreaking for my husband and me to totally lose our RV and have no repair, no payout, nothing. We are in our winter years and have to absorb this big loss.

My local agent is great, but the handling of claims is horrible.

I have State Farm, and it's awful. My payment has doubled from a year ago, and I am on a fixed income. I have an agent, but good luck getting ahold of him.

They will raise your rate even if there is no reason for it. After paying 6 months in full, your next 6-month payment will be increased, no matter what. I have liability only, I am 55, will be 56 this month, my car has over 104,000 miles on it, and I pay in full every 6 months.

One accident and our rates increased by 23%. We've been with State Farm for 29 years, covering both home and auto. It cost $3400 to fix. I have to wait 3 years before I can get a discount.

Customer service is substandard. Agents seem more focused on making money rather than being customer-friendly. I've been with them for 23 years and have gone through three agents because they retired. The new ones are not customer-friendly, and their rates are too high.

Insurance remains high after 5 years with no DUIs, no at-fault accidents, and no speeding tickets. There is no appreciation for my long-term business or good driving. No credit for having active siblings in the Navy, nothing. Bare minimum discounts for paperless and direct deposit.

I was a State Farm policyholder for over 30 years, and when I needed them, I got no support or help. Prior agents were significantly better than this one, who doesn't seem to care about her clients.

They continue to raise prices.

Auto insurance rate went up $50 with no tickets or accidents. I drive 200 miles a month at most.

State Farm replied to me that the company office sets the price on all insurance plans, and my agent cannot reduce the company rate on auto or residence costs to customers, no matter how many years a customer has had State Farm insurance—even with continuous yearly service and never missing a payment. I do not believe the agency cannot be more competitive and reduce rates, as the State of MS says agencies can set rates below company-set rates. Correct me if you disagree!

Poor customer service. They said they could not combine two policies into one. A competitor did it and is getting the business.

Good in the beginning, but as time went on, they got too expensive.

I have full home coverage, yet I still had to pay $7,000 out of pocket for roof replacement.

Rate increase was unfair and additional coverage was added without notification.

The relationship with the local agent is very good! However, State Farm's support and claim payment process is poor.

I had trouble settling my claim and getting the money for my car that was totaled. They sent me emails to sign and accept my money. I am old and find it too difficult to do a lot of different things online. I had to go to the office.

Way too expensive. I drive less than 1k a year.

They paid quickly, directly to the tow service and the mechanic. That was good for the mechanic and the tow people. The insurance company of the person who hit me was very hard to deal with, and State Farm was little to no help to me with them. I had to beg State Farm to contact the other company, Dairyland/Sentry of Wisconsin, who were unbelievably awful. I had to repeatedly submit the same information and forms to them. Maybe it's not important, but never, not once, did I hear from my agent through the 15 months it took to settle. I may change companies after this is said and done. I want an agent who has some time for me when I'm in trouble.

I think their pricing is too high. I'm a single woman driving less than 300 miles a month.

No blanket policy found when we needed it. Farm equipment not fully covered. Had it before with another company.

State Farm continues to increase their rates.

They randomly increase rates even without claims.

They are all too expensive for senior drivers. I drive less than 500 miles a month, and the state wants $150 a month. No tickets or accidents in 5 years.

I work from home, have my groceries delivered, and really don’t drive anywhere. I have liability insurance and still pay $80/month. If I didn’t need any insurance coverage just in case, I would not have any insurance. Full coverage was costing me $117/month. Not a happy camper when it comes to the inflation going on and no increase in income.

State Farm has pretty good rates, but the office I deal with is not too friendly. I don't hear from them at all! I have to call them if I have a question to ask. I don't like that, but I like the price!

They are very good with claims but very expensive. They increase rates every six months. This year, it's well over a thousand dollars, even with no tickets, no DWIs, and no accidents!

I've had them for years. Everything is okay except they are expensive.

Trusted personal business partner for decades. High price but they do cover you when needed.

Seemingly 3x more costly than other options.

I would definitely check other insurance options because when you get older, they double your rate like they did mine.

I have had no claims. Low mileage, driver safety certificates, car garaged, excellent credit, bundled with homeowners. My monthly auto rate has gone up $30/month in 3 years. I think they underinsured my home. When I asked the agent for details about the auto increase, he had someone 'regional' call me instead of reaching out himself.

Good but too costly.

State Farm is expensive and it's hard to find discounts or flexibility with the company.

I've been a customer with State Farm all my adult life, but they don't offer any discounts. It's too expensive.

I've been a customer for forty years with no accident claims and I'm a low mileage driver. Yet, my rates are always going up without a good reason.

They don't pay when you have a flood. $5000 expense on me. No help. Customer for 10 years.

I made 2 claims in 11 years; they denied both.

If you get into an accident and go to a shop of your choice outside of their network, it will take a long time to get your car approved and to track down where the money went. Perhaps the claim should be sent through the B2B portal, and then it sits until it gets assigned to be reviewed. Maybe they set up a virtual review, or perhaps they simply go off the estimator's email. It's random every time. And once it is approved, good luck making sure the body shop gets the money.

When I needed help, my agent was great! But the intake call and assigned adjuster were not. Beyond poor communication and inability to assist, the adjuster was put off by my questions. She did not communicate beyond automatic emails and didn’t care about assisting me. I would not use this company again.

My agent failed to be transparent with me about the life insurance policy he sold me. It’s not effective for two entire years! But he really led me to believe it would cover us right away. I just bought enough to cover funeral expenses. When I got the paperwork, I confronted him, and he said, "Oh, two years before it covers is standard practice." I was pretty upset. I felt he was sly and dishonest. That's exactly what I've told my friends.

Lowest rate I could find.

I've been with them for over 40 years, but they say that they can't give me any more discounts, that I already have all I can get. I am 67 years of age, haven't had any accidents or DUIs in a very long time, decades, that should count for something. I pay my bill on time every time. I also have my house insurance with them.

You better think twice before going with State Farm. They increase rates from the time you get it until you can’t afford it. I pay $118 a month and have a perfect driving record. Money grubbers.

They're too expensive. It seems they go up every other month. I didn't even have decent coverage like roadside service or towing.

Too expensive since I am a senior citizen with no accidents, DUIs, or tickets in over 10 years or so.

They were unhelpful in the wake of the pandemic when the shortage of auto parts led to long waits for repairs. There was no flexibility regarding lender vehicles or rentals.

Fast claim payments, great customer service, too expensive.

It started off well, but my rate is increasing more often and I haven’t made a single accident claim since becoming a customer.

State Farm has increased their insurance prices significantly without notifying policyholders.

In the past, I had always received excellent service and prices on my policies in Kentucky. When I moved to Florida, however, the prices skyrocketed and the service is much poorer. I’m really not satisfied with it now and I am exploring other options.

They keep raising their prices and cut off my roadside assistance, saying I used it too much. I've been with State Farm for over 20 years. For liability alone, they are charging me $148 a month.

My premium has doubled in the last 18 months with no accidents and no claims. I don't recommend getting insurance with State Farm.

They have priced me out. Since I moved, it's way too expensive.

The commission fees are exorbitant, which leads to customer rates being extremely high.

Poor. A roofer told me it looked like I had hail damage, so I called my State Farm agent. He sent a roofer representative to inspect my roof. The representative said I had no damage, so no claim was made and no repair was done. Later on, I contacted other insurance companies, and they said I had a claim made on my insurance, which would result in higher rates. State Farm did not pay me anything for roof repair, but they made a claim on my insurance.

The insurance is too expensive. Agents earn a commission, so they tend to promote more coverage. I've been a good driver all my life, and I'm 69 years old. After an accident in July 2023, my insurance increased by almost $200, which is more than I've ever paid.

Insurance is good, but the price has gone up.