Is State Farm A Good Insurance Company? Reviews From Over 21,158 Customers

I feel they are a great company, but I am having trouble with money nowadays. Everything is so expensive, and I wish insurance was cheaper. They’ve always been great at handling everything on the phone. They are very polite both in person and on the phone, and they treat you like an individual person, not just another number in a book or a paycheck. They actually have wonderful people skills and communication skills. I just wish it was somewhat cheaper, but I guess you could say that about everything from insurance to groceries these days.

Great friends to talk to who understand me and are willing to help at all costs. Very appreciated.

Shop around before you buy, but make sure you're comparing apples to apples.

I only used it one time and they were very good. My only complaint is that my premium keeps going up, and I’ve had no claims for at least 4 years. The one claim I had was due to an uninsured driver, and it was very small.

It was good. I forgot the name of the guy, but he really helped me. He was at one on Cardinal and Valencia. Yeah, he was very helpful and went out of his way for me. Thank you so much.

The coverage is fantastic, but $207 a month for full coverage is way too much. I’m looking for many different alternatives. I just found one I think for less than $50 for coverage a month.

State Farm is great. I like dealing directly with my agent.

Price too high, but the office personnel are wonderful.

Can't say enough good things about this agency. They went above and beyond to help us with everything we needed. Highly recommend them.

My agent and her team have never let me down. If there is something going on, they are on it promptly. Renee is a top-shelf agent. I really believe that if there is a problem, she and her team address it immediately. Thank you.

They are too expensive.

Always answers the phone or email. Kind voice that answers inquiries.

They're fine, but the payments go up every 6 months.

Experience good. Rates high.

My agent is great.

Since my car is 26 years old, State Farm offers me comprehensive coverage, whereas other auto insurance carriers don't offer comprehensive coverage.

It's good, but the premium is too high and they don’t give discounts, just increments.

I really like State Farm, although I’m paying more than I would like to for a 2013.

They always answer the phone, and we have dealt with them for 25 years. They assure us regarding our policies.

Great service, but very expensive.

I canceled my policy and switched to Geico, getting a rate that was one-third of the cost compared to State Farm's higher prices.

Decent. The office staff cares. No complaints.

St Farm has been a fair insurer for decades. However, rates are increasing by leaps and bounds—just increased 22%!

Good service, good coverage, but the price is a little high.

Amazing agent! Super responsive and easy to reach! Prices are just too high!

Very good in all an insurance company can do except for the price. Here in New York, all insurance companies are ridiculous in the price we pay.

I always refer friends to State Farm; they've always had my back.

Premium too high.

I spoke to them about their senior citizens discount, and they said they have all the discounts regarding our policy costs. Last year, we paid slightly over $2,000 for two cars and home insurance policies!

State Farm is okay but seems overly pricey.

Local service, easy access for help, etc.

Fast and easy to get new policies coming from Allstate after 40 years. Better price for equal coverage. Would like to see a better rate for seniors that drive less than 8K miles a year with forever clean driving records!

After a period of the Tucson agent leaving and transferring to a new agent, and then the policy for CA being taken over by a CA agent, things seem to go smoothly.

I have had very little contact with the office of this agent. I have not even received a Christmas card, a birthday card, or a call, but that doesn’t matter because the times that I’ve had claims, which has only been twice in the past 5-6 years, they have responded excellently. However, that is the claims office, not my agent.

So far, excellent. We are in a claim. We'll see how that goes.

The only issue is the cost.

I just started with State Farm, so I don't know too much yet.

I've been with this agent and his office personnel for many years.

Very good but like all insurance, expensive.

Absolutely excellent customer service.

No matter how many cars I have, each quote covers additional liability. If I am the only driver, why is liability added over and over again? I can still drive only one car at a time. The service through an agent is more than fair. I guess they are comparable to anything else available on the market.

Very good.

Endurance was difficult to work with. They only agreed to cover my car repairs when I mentioned I wanted to cancel the policy, which was not what they informed Cutter Services. This has been the second time they refused to pay anything for my repairs, and I've only submitted three repair jobs since 2023. For the first one, I still had to pay over $300; for the second one, I paid the entire bill of $3,000; and the third repair bill was $7,000, which they denied and has not yet been done. So, I canceled my coverage with Endurance.

I have been with State Farm for 35 years and am satisfied!

Very good, easy application process.

The rates are way too high for seniors who drive less than 5,000 miles a year and have a good driving record. No wrecks, no tickets.

Great to deal with a local agent.

No comment: I’ve never had to file a claim so far.

If you live in Otsego, MI, you can access in-person support, which is why I am happy with my insurance provider.

I still feel like I’m paying way too much. I drive less than 25 miles a week and have had no accidents. I'm 80 years old.

State Farm is a good insurance company.

Higher in price than other companies, but always good service when needed.

I would tell a friend to go with State Farm; they are the best.

I've been with State Farm for 50 years. They are a great company, but who your agent is matters!

Their coverage is better than all others today, except it's too expensive.

I have been with State Farm for decades and have had excellent service in three states. At this time, I feel that I’m paying too much and would like the same support for less money. I drive less than 200 miles a year with no tickets or accidents. I’m 90 years old and need to pay less.

Reasonable cost with a recent reduction.

So far, about average. Insurance rates are high.

Communication is the most important factor.

I haven't had to use it, but my interaction with the staff in their office has been great.

DriveSafe is not reliable! It noted "Illegal Turns" and "speeding" in a parking lot! Questionable on other demerits, very frustrating!

Coverage is too high-priced.

State Farm is not my current insurance, but I am responding to questions regarding them. They were okay until recently when my rates were raised for no good reason, and they made me feel like they didn't want to be bothered.

I haven’t had any tickets or accidents in years, but they keep raising my car insurance.

It's too new to know, but right now the cost is much better than State Farm. Hopefully, it's not just a bait and switch.

State Farm doesn't seem to prioritize their customers. Unfortunately, they are below average in their level of competence. The claims representatives I spoke with were mostly nice, but they were not able to be of much help. Their job seems to be to maybe call you back a day or two after you leave a message, then say no and apologize because they are front-line employees with no authority except to respond that their superiors also said no to anything you ask for. State Farm is very slow in answering questions and concerns, and their communication is terrible. I was left waiting for more than two weeks after they told me my car was totaled and towed it away. I finally heard back from them when they decided my car wasn't totaled, and I received at least four text notices saying my car was scheduled for review. It was nearly two more weeks before they authorized the repairs to my front end from being sideswiped while parked on the street. The shop I chose, my regular repair shop, would not install used parts from the junkyard as State Farm wanted them to do, nor did I want parts from a junkyard installed in as critical a system as steering. It ended up costing me $600 out of pocket, but that's better than risking safety with used parts. I have absolutely no faith or trust in State Farm. My agent is not helpful. The company doesn't seem to care about their customers. I would not recommend State Farm to anyone. Based on my experience, I would caution anyone to avoid giving any business to State Farm. I am looking for another company that actually cares about the lives and safety of their customers. State Farm has made it clear that they do not.

My premium increased by 30% with no change to my policy and no claims! I have had State Farm for decades, but I am not at all pleased with the increase, so I will not be recommending them nor continuing with them.

I don't know because I feel I am not getting enough discounts because I am a senior and the only person to drive my two vehicles, except when my family members take me to a doctor. I feel the rates are too high for one driver without tickets, accidents, or any DUIs.

They are too high and keep changing the prices for my insurance every month.

The rates keep going up, so I wouldn't recommend them.

The question for us with State Farm is: is it incompetence or intentional? Lost payments, inability to consistently bill or send bills, failure to properly credit payments, failure to access autopayments we've set up, failure to send refunds calculated to reach us. Agent closed all Fridays and gone many times that I have emailed her. Multiple poor experiences with claims: attempting to settle our loss for less than 10% of final loss determination. Failure to contact us after disaster for 6 weeks. Absolutely no communication on car accident—still waiting for payment of deductible in accident although officer at site told me he was citing party who ran red light while speeding.

When I asked if there was something that could be done to lower my insurance, I was told no, and they didn't want to try to help look.

State Farm has recently raised my policy charges. I went from paying roughly $140.00 per month to $235.00.

They started out at $80 and keep raising it. It's now up to $141 and I have had no claims, no violations, or tickets. I'm a senior who doesn't drive even 5 miles a day.

No long-term loyalty after 23 years, costs increased annually with no claim history.

Too pricey. The premium is way too high.

They have been a great insurance company until now. They are now too expensive for me.

State Farm is extremely expensive! I've been with them since 1986 and nothing ever goes down, no tickets, nothing! Cars are paid for in a gated retirement community and they still overcharge!

I am a healthy 91-year-old woman and drive very, very little. Yet my car insurance is hundreds more than it should be. Why would they offer me cheaper rates when it cuts into their profits? I have to look out for myself, but I don't want to spend time on the phone bargaining.

I have not had to make a claim yet, but in the three years we have lived in Arkansas, our car insurance has been terribly high. We also have homeowners insurance. It has gone up so high that we are reaching the point of having it pulled way back to about nothing. I have a really hard time believing that both of these are appropriate. I have seen our insurer's new office. It is ridiculously fancy. While we struggle out here, the prices just keep going up. It greatly saddens me that they are this way.

All the insurance companies are more expensive than my current insurance. I have had no tickets in 20 years.

Find a good price. These guys are the highest.

Besides the fact I'm apparently being way overcharged for car insurance, I don't like the way a current claim is being handled. Efforts are not being made sufficiently to recoup the deductible, etc. The accident was 100% not my fault.

Rate increases for no solid reason.

I am not happy to be paying more than $700 for six months for my new car. I started with your insurance a few years ago at $200, which increased to $440 for six months. Of course, I asked why it doubled, and I was told it was because the car was getting old. Now I have to pay more than $700, and the car is new. Your insurance advertises in the media that State Farm offers $39 a month. Can I be satisfied? Not at all. My driving record is clean.

At first, I thought they were awesome. Then they never answered my calls or texts and never replied either. That, along with the ridiculously high rates, was enough for me.

They were responsive to an accident claim, but they are very expensive!

Too expensive for a 2013 car. More than my health insurance. Actively looking for another cheaper insurance.

I'm a 56-year-old woman and I've never had a ticket, DUI, or DWI, and I feel I'm paying too much ($212 a month). What discount can I get?

The rates have more than doubled since I took out the policy.

Too expensive with minimum coverage.

Very expensive, too much for automobile insurance.

Stay clear of State Farm! The agent never contacts you when you have a problem, and rates continue to rise with no accidents or claims.

Shop for a better rate.

I have been with them for a while. I have never filed a claim, had any accidents or tickets, but the price keeps going up. I will be shopping around for better pricing.

They keep raising the price every year!

Got an excellent rate, hope it stays that way.

The less I drive, the more I pay.

I have been with State Farm for over 40 years. One thing I am disappointed with is that as a great customer, they have no loyalty to long-standing customers. There are no great discounts, and their prices are too high. I am looking for another insurance company today. Also, there are no veterans discounts.

Very expensive and the Drive Safe discount doesn’t work half the time. I have been checking around for better and cheaper insurance.

Not really working to lower prices since I don't drive much anymore. I am thinking of going to Progressive for $20 cheaper, more for my money, and explaining things without attitude.

Insurance for Hyundai is too high.

Too expensive. They won't even consider a price reduction.

Very hands-off. They expect you to do everything yourself, despite the high cost of this insurance. The insurance company should handle more to reduce the stress on the client.

It gets more expensive every month.

I hit a large dog and totaled my car. They're only giving me half of what it's worth, and the monthly costs were way too high.

Inconsistent payment keeps changing.

I have State Farm. I love my local agents, but dealing with the company is frustrating. They are high in price, and you can't get anyone to answer the phone. Even my agent has trouble getting through to them.

I dropped coverage on one of my cars, and they tripled my rate for my other car. This was on top of their already higher-than-average costs for everyone. This was due to 2 deer incidents and a fender bender over 8 years. Let me see... It is disappointing. Don't use your insurance, even when your local agent tells you it is fine, because it is definitely not fine.

If you rely on them, even though you're paying your premium, just a heads up: you can only get one incident tow. You pay them every month for towing, but they have a lot of flaws.

They're fine except the rates go up every 6 months!

State Farm has raised rates beyond reason.

Check other insurance companies to get a better price.

State Farm has gone downhill. They made me combine both my vehicles into one policy, which drastically increased what I have to pay.

I advise everyone to reevaluate every year and compare to other companies. We are overcharged with rate increases every year.

I believe we are paying too much for our insurance. I have talked to them, but they offered no discount.

I'm not very happy. I was told one price, but every month it's higher and higher.

They are too high, but really good people.

Very expensive. Over $1,600 per year. No claims, no tickets, no DUIs, and low mileage...less than 3,000 miles per year since 2009 when I bought the car.

The price is too high. I found more coverage for less with another company.