Is State Farm A Good Insurance Company? Reviews From Over 18,598 Customers

It seems expensive for what we have.

I moved out of state and my rates went up a lot.

Best service and rates.

The relationship we had in the past is not good these days. I receive no calls when rates increase substantially or changes occur.

Great on claims and transparency.

The rates are high for the options provided.

The price is excellent. I have full coverage cheaper than any other insurance company's PLPD. The problem is their roadside assistance. They NEVER have an "available provider" no matter where I am. This leads me to believe they don't have any tow companies they contract with, so you have to pay upfront and be reimbursed. It's a pain. I pay for roadside so I don't have to pay upfront for a tow.

My deductible was supposed to be $100.00. When I got my newest paperwork, it showed a $500.00 deductible. They tried to pull a fast one on me! I'm going to drop Progressive on the first of December!

Yes, I will tell my friends and family members about State Farm.

Friendly and great rates. They are upfront, honest, and caring about their clients. The claims department is quick to take care of claims. Overall, I am very happy with State Farm.

More expensive than the East Coast.

I'm glad to be with State Farm. Joe Etten's staff is excellent.

Superb service, advice, generous time spent, excellent choices.

Perfect service, options, clear organization.

Good company and will handle claims right away if needed.

Got a better rate now, much cheaper.

The consistent rising cost is the biggest negative. That’s why I’m shopping.

Great agent.

Very transparent and very nice customer service.

Rather expensive.

My agent is great. I haven’t had any claims.

For the cheapest rates around that I can find. They always greet me by name.

I started with them more than 35 years ago. I got tired of calling and begging them to lower our monthly payment. They listed me as having a claim when I tapped a car in a parking lot. I was honest and sat in my car for over an hour waiting for this lady to come out when she tried to say I caused all this damage that had rust in the dents. I took excellent pictures of all her damage. She didn't pursue, and apparently, it is still on my record. It is ridiculous! That is not why we left. It was money. I found out about the claim later. They were always very nice to me with deer hits and if I needed help at all with my account. However, when they are charging more than twice Geico and 0.75% more than Progressive, I had to switch.

Shop around credible insurers.

My agents have always been very nice when I call.

They have been amazing, but their prices have gone through the roof.

My experience with State Farm has been good. I just can’t afford them.

Highly priced, but great coverage and good claim handling.

They have great customer service when you need them. If you have an accident, they take care of everything. I haven't had to deal with them with a claim on my house at all, just car stuff. But my premiums keep rising every year, even if nothing has happened, and they're very high.

Good.

Love being able to get a bundle price with them, also rental assistance and roadside assistance.

Stand your ground on what coverage you want and don’t let an agency, like Progressive, tell you they won’t sell you what you want.

The policy is fine.

It was okay. I really thought paying all that money for insurance would cover way more than it did.

This company has been so awesome and very caring. Their claims department is also very kind and caring.

I've been with State Farm my entire adult life. They've handled my claims without much difficulty. I wish they were not so expensive, but I compare with other companies regularly, and the rates are comparable.

All good, been with State Farm over 30 years, autos and home insurance.

They like to raise rates even though we have not had accidents, tickets, or DUIs.

Helpful customer service. Questions are answered.

Too expensive.

Too expensive!

Claims were handled reasonably.

It keeps going up and up, yet when I bundle my homeowners with auto, they always come out on top.

State Farm is fast in processing claims. Very professional and organized.

I have been a customer for less than a year. I do not believe I am qualified to advise anyone yet.

They get you in with a low rate, then after a couple of years, they increase your price.

Payouts on total loss are slow.

It's the cheapest one available.

It is a little expensive, but I have had no problems.

They take good care of me, but their prices continue to increase.

They were very courteous and professional and listened to my side of the story. It was a very minor accident in the LA Fitness parking lot on Arthur Hill Ave., Staten Island. I appreciate the way I was treated by your company. You are professionals.

I am not certain how State Farm will raise their rates for home and auto insurance. They have been a quality company for the many years I have been with them.

They are the best.

Great company, trying to get lower premiums.

Cheaper rates

Overall, very good, but some representatives were very rude.

It was getting more expensive for the same amounts of coverage, so I'm switching companies.

I've been happy with State Farm insurance, but unfortunately, the premium increases are getting to be too much.

Good to deal with, but discounts for loyalty could be better.

Excellent customer service.

I've been a customer with State Farm all my adult life, but they don't offer any discounts. It's too expensive.

I've been a customer for forty years with no accident claims and I'm a low mileage driver. Yet, my rates are always going up without a good reason.

They don't pay when you have a flood. $5000 expense on me. No help. Customer for 10 years.

I made 2 claims in 11 years; they denied both.

If you get into an accident and go to a shop of your choice outside of their network, it will take a long time to get your car approved and to track down where the money went. Perhaps the claim should be sent through the B2B portal, and then it sits until it gets assigned to be reviewed. Maybe they set up a virtual review, or perhaps they simply go off the estimator's email. It's random every time. And once it is approved, good luck making sure the body shop gets the money.

When I needed help, my agent was great! But the intake call and assigned adjuster were not. Beyond poor communication and inability to assist, the adjuster was put off by my questions. She did not communicate beyond automatic emails and didn’t care about assisting me. I would not use this company again.

My agent failed to be transparent with me about the life insurance policy he sold me. It’s not effective for two entire years! But he really led me to believe it would cover us right away. I just bought enough to cover funeral expenses. When I got the paperwork, I confronted him, and he said, "Oh, two years before it covers is standard practice." I was pretty upset. I felt he was sly and dishonest. That's exactly what I've told my friends.

Lowest rate I could find.

I've been with them for over 40 years, but they say that they can't give me any more discounts, that I already have all I can get. I am 67 years of age, haven't had any accidents or DUIs in a very long time, decades, that should count for something. I pay my bill on time every time. I also have my house insurance with them.

You better think twice before going with State Farm. They increase rates from the time you get it until you can’t afford it. I pay $118 a month and have a perfect driving record. Money grubbers.

They're too expensive. It seems they go up every other month. I didn't even have decent coverage like roadside service or towing.

Too expensive since I am a senior citizen with no accidents, DUIs, or tickets in over 10 years or so.

They were unhelpful in the wake of the pandemic when the shortage of auto parts led to long waits for repairs. There was no flexibility regarding lender vehicles or rentals.

Fast claim payments, great customer service, too expensive.

It started off well, but my rate is increasing more often and I haven’t made a single accident claim since becoming a customer.

State Farm has increased their insurance prices significantly without notifying policyholders.

In the past, I had always received excellent service and prices on my policies in Kentucky. When I moved to Florida, however, the prices skyrocketed and the service is much poorer. I’m really not satisfied with it now and I am exploring other options.

They keep raising their prices and cut off my roadside assistance, saying I used it too much. I've been with State Farm for over 20 years. For liability alone, they are charging me $148 a month.

My premium has doubled in the last 18 months with no accidents and no claims. I don't recommend getting insurance with State Farm.

They have priced me out. Since I moved, it's way too expensive.

The commission fees are exorbitant, which leads to customer rates being extremely high.

Poor. A roofer told me it looked like I had hail damage, so I called my State Farm agent. He sent a roofer representative to inspect my roof. The representative said I had no damage, so no claim was made and no repair was done. Later on, I contacted other insurance companies, and they said I had a claim made on my insurance, which would result in higher rates. State Farm did not pay me anything for roof repair, but they made a claim on my insurance.

The insurance is too expensive. Agents earn a commission, so they tend to promote more coverage. I've been a good driver all my life, and I'm 69 years old. After an accident in July 2023, my insurance increased by almost $200, which is more than I've ever paid.

Insurance is good, but the price has gone up.

High cost and poor customer service.

My payment has gone up considerably and it's not affordable anymore!

No veteran discount, no discounts for no accidents or tickets for over 3 years.

They keep increasing rates for no explainable reason other than to cover the cost of their payouts to other customers. They punish you for claims even if it's not your fault, like hurricane damage or other drivers hitting you.

State Farm sent me a letter stating that they were canceling my collision and towing and labor costs effective 10-28-2025. The reason they gave was that they could not verify that my husband had a driver's license. He was told by a patrolman that he has 2 years to get his license renewed.

All I can say is after the first 6 months, they raised the prices by 100 dollars.

Rates increase, service quality decreases, company profits increase, claims paid far less than profits, yet rates just doubled for umbrella policy.

I've been with State Farm since the early '80s. Service and claims have been good, but over the last few years, they stopped sending me bills in the mail and are forcing me to pay online. Also, my premium has increased steadily without a corresponding increase in value. I'm paying too much considering my driving record.

There are never any discounts. I read that there were discounts for members over 75, but my agent never notified me of any discounts. I am seriously thinking about changing to another company, where I can get a discount. My prices have also gone up, without any accidents, no traffic tickets, and I drive less than 12 miles every other day. Something is wrong with this. The insurance agents are getting the money and I am paying for that!

Great service, terrible prices.

Check others out first. Their rates go up, and my driving is less than 5 miles a day with no senior rates.

The product is way overpriced for what you get. I don't know about claims as I've never had to file a claim with them.

Premiums are too high for someone who has a 15-year-old car and no accidents.

They were great until a couple of years ago when my monthly premium doubled and became more than I could afford. This was despite bundling car and home insurance.

State Farm can't give me correct rate information. The declaration page says one thing and the billing says another.

I have been with State Farm for more than 40 years. They used to cover my home and auto until they stopped covering homes in Florida. In all that time, I had one or two minor claims that were handled by my agent and handled very well. When I needed to file a recent claim for being t-boned by an uninsured driver who ran a red light, the claim was handled by a central office that never returned calls, lowballed everything, and still has not reimbursed me for car rental expenses, towing charges, etc. They are not my good neighbor.

I had my motor replaced and was without my car for four months, and my rates increased by 30%.

Policy fees are high for me, but I cannot find anyone else cheaper.

The people are great, but it's the prices that are killing me, especially for only getting liability. Plus, I barely drive anywhere other than to church or the grocery store!

Rates are too high. Agents don't handle claims directly.

I've been with them for 20 years, and their payments are too high.

I have been with them for 35 years and have had zero accidents and one homeowner's claim, yet my premiums go up yearly.

They started out with a really good price. However, the price increased by over 100% after 1 year. This was due to having an accident that was not my fault as well as a towing claim. Not due to any points on my license or anything that was actually preventable. They made no efforts to keep me as a customer, so at the end of this coverage period, I will be switching to a different company.

My car insurance has more than doubled in the past year. I had a minor accident on my own property with no damage other than my front bumper. It was a $2,000 claim. My rate went from $67 to almost $100, and 2 months later it is over $150 with no explanation. I'm seeking other insurance.

High rate increase.

Excellent customer service representative. But the pricing is out of control. Going to be shopping around for a new insurance option soon.

I've been with them since 2021, and their auto rates have gone way up, so I'm looking for a better deal.

Watch out for their driver tracking device needed to qualify for a discount. They want access to your personal online accounts and bank account.

Having multiple vehicles and State Farm bundles them so payments come due at the same time, which puts a burden on folks with a fixed income. I plan on changing companies.

High price, not much better than American Family. No tickets or accidents.

Avoid them. They almost doubled their prices. They don't return phone calls.

I pay $77 for liability insurance, which I find too expensive.

Always there to answer questions. Rates are too high. No senior citizen discount that I've been told about. Willing to deny claims too readily.

Rates are too high for me, especially since I'm on a fixed income and receiving SNAP benefits.

My premium goes up almost every month. I'm the only one on my policy and have no accidents or tickets, and I'm paying $139 just for liability. I know it's because of my credit score and not my driving record, which I feel is very unfair to me. I'm a good driver with a low credit score due to a separation. It's truly not fair.

I'd like to switch to an internet insurance company, but what worries me is the lack of personal interaction if I have a question. My two trucks are getting older, but the insurance premiums keep going up. I know that the agents have to make money, but for as long as I've been with this company, I feel like I've paid enough salaries. I guess I just have to get accustomed to the internet or find another office that doesn't have a huge turnover of staff. Five years and I've never seen the same agent twice.