Is State Farm A Good Insurance Company? Reviews From Over 20,724 Customers

Good compared to other companies.

I am still with State Farm for my autos.

I need more of a discount on my car insurance, so I decided to go with another company.

Shop around and compare.

I haven't needed to use it, so I can't say much about the service. However, Amber was great to talk to and got me what I needed.

Excellent service and good communication. However, I'm not happy with the premium as it keeps increasing monthly and yearly.

My State Farm Insurance agent is the reason I have stayed with State Farm for over 30 years. They are helpful when I need answers and fast with changing my policy when I ask. I haven’t had a lot of claims, but the ones I have had have been resolved quickly.

They aren’t concerned about saving you money, but they are responsive.

Too expensive. I've been with them for 20 plus years and can't get a break.

Great until a driver decided to stop in the middle of a turning operation. Support staff were very helpful and knowledgeable. They searched for options.

I am sorry that the previous agent retired, but my new agent seems equally helpful.

No problems with Joe Palermo's office.

Rates keep going up.

I’m happy they are always good to me and affordable.

Overpriced. I don’t drive 500 miles a year, but I'm paying more now than I did when I had Farm Bureau before I switched to State Farm for the same truck. I have been driving for 61 years and not even a parking ticket.

Dependable.

I had State Farm for over 20 years, but I decided to shop around for price and ended up going with Farmers. I paid no attention to non-brand name companies, regardless of price.

I have an awesome customer service team. I can't complain; they are understanding and willing to help.

My rate is great and the support is excellent. The support number is easy to reach, and the app is great. I wouldn’t change my insurance company easily because I’ve been with State Farm for a long time and I love them.

Excellent customer service by Alexandra Lee.

The people I have dealt with are excellent, but I think it's a little expensive though.

I have had no problems with SF up until now. Claims handling was great. My problem is knowing I can get insurance much cheaper as I am 70 years old. All over the internet and email is information on how seniors can get car and home insurance very low. As I have mine through an agent, they say that is why it's so high.

If you can afford a higher deductible, you’ll have a lower premium. Better be a good driver though! 😁

I have been using State Farm for car, auto, life, personal belongings, and umbrella insurance since 1975 and have always been very satisfied, except with the repairs from a water leak. The leak was repaired correctly, but the floor repair by a company recommended by State Farm ruined our floor and cannot be refinished again because the company sanded the floor incorrectly. This probably lowered the value of our home.

I have been a customer of State Farm Insurance for many years. They are the best company on the market. I have compared them often to other companies for price, and they always have a lower cost for me with excellent service.

No balking on claims.

Coverage is good, but with the rate my premiums are rising, I might be switching after 38 years with State Farm.

It has been reasonable until the last few years. Florida insurance is twice as high as in some other states.

My salesman and principal contact is excellent. I think that is the key to everything else that happens.

I'm with State Farm.

State Farm insured me when no one else would! At 21 years of age, I'm now 57 and have been a lifelong customer.

I would always try to bundle your car and home insurance to get a lower rate. So far, no one has been able to beat State Farm's rate.

I'm satisfied with my coverage so far.

Above average auto insurance premium even with no DWI, violation tickets, etc.!

I would like a lower payment. A senior discount with a clean driving record would be nice, but I trust my agent.

Fantastic! I always feel appreciated and loved personally when I come in or call the office.

I have been with State Farm Insurance from 1967 to 2026, which would be 59 years, minus 2 1/2 years I was in the military. State Farm Insurance was always great to me, and I always had a local State Farm Insurance office and agent that made everything simple. I did enjoy having that kind of experience and service. After all the years that I’ve been with them and asking if there was any way that I could qualify for a reduced rate and being told no so quickly or without checking made my blood boil. I’ve been hearing this for years, “If you have an insurance agent you’re throwing your money away.” After contacting a number of insurance companies and getting insurance quotes for the same type of coverage, I’m finding that I have been paying premiums that were way too high. I can save $1,500-$1,750 a year for the same type of coverage, not dealing with an insurance agent. That’s a lot of money, so I started looking for insurance companies that can give me better rates for the same coverage I had.

Excellent

I had a very minor bump at the local landfill with another vehicle last fall. Whether I was at fault was very questionable. I was never notified by State Farm about any settlement.

I had a very good experience with them until my niece joined. She had too many accidents, so they discontinued my insurance. Same household, same insurance.

I've had a great experience with State Farm.

State Farm has been great for me for over 30 years.

Check it out. I saved a great deal of money.

Too high for not having full coverage, but as soon as I find something cheaper, I'm leaving State Farm.

It seems to go higher and higher. I don't see senior discounts or low mileage discounts. Fortunately, I haven't had any claims, but my insurance doesn't go down because of no claims.

It's expensive. They talked me into getting a monitor to save on insurance, then they did away with mileage readings.

I feel they are a great company, but I am having trouble with money nowadays. Everything is so expensive, and I wish insurance was cheaper. They’ve always been great at handling everything on the phone. They are very polite both in person and on the phone, and they treat you like an individual person, not just another number in a book or a paycheck. They actually have wonderful people skills and communication skills. I just wish it was somewhat cheaper, but I guess you could say that about everything from insurance to groceries these days.

Great friends to talk to who understand me and are willing to help at all costs. Very appreciated.

Shop around before you buy, but make sure you're comparing apples to apples.

I only used it one time and they were very good. My only complaint is that my premium keeps going up, and I’ve had no claims for at least 4 years. The one claim I had was due to an uninsured driver, and it was very small.

It was good. I forgot the name of the guy, but he really helped me. He was at one on Cardinal and Valencia. Yeah, he was very helpful and went out of his way for me. Thank you so much.

The coverage is fantastic, but $207 a month for full coverage is way too much. I’m looking for many different alternatives. I just found one I think for less than $50 for coverage a month.

State Farm is great. I like dealing directly with my agent.

Price too high, but the office personnel are wonderful.

Can't say enough good things about this agency. They went above and beyond to help us with everything we needed. Highly recommend them.

My agent and her team have never let me down. If there is something going on, they are on it promptly. Renee is a top-shelf agent. I really believe that if there is a problem, she and her team address it immediately. Thank you.

They are too expensive.

Always answers the phone or email. Kind voice that answers inquiries.

They're fine, but the payments go up every 6 months.

Experience good. Rates high.

I've been with State Farm for 60 years. Very few claims, but they continue to raise rates, just like everyone else. I only have insurance to protect myself.

My bill is always fluctuating and never the same.

Fine. But the price keeps going up. Looking for better value insurance.

My rates kept going up and up with fewer vehicles.

$200 is way too much for someone with a clean driving record.

Please look elsewhere because the rates are ridiculous. I started off with one amount and now I'm at a very large amount.

State Farm is too expensive.

It's new, so I don't know yet, but it's very affordable for my needs.

Shop around, State Farm isn't the cheapest or best value for money. It seems to be overpriced for coverage, giving the impression you're getting a huge saving, but you're not.

Rates keep going up.

Very disappointing. Policy cost hikes with no explanation. No effort by the agent to review and reduce costs. They collect the premium and forget you exist.

I had a disappointing experience with State Farm. After my wife had two strokes, I took her off the policy. I was told that my premium would decrease, but instead, it increased by $30.00/month. When I filed a claim for flood damage caused by a water softener unit in my home, they categorized it as sewage backup. They also informed me that mold was not covered by the policy. I am now in the process of switching to a different company. I have been with State Farm for almost 60 years, and I feel dissatisfied with their service.

Better quote than those of your quotes.

After 40 years without a glitch, no contact was made to us when we were late on one item out of three in our bundle. This happened a few months after State Farm made their first claim payout in decades. The amount was well under the repair cost. For being late, our coverage was increased by $132 every 6 months. Now they told us they never call anymore if a payment is late. Not the insurance company to retire with.

Very expensive, rates go up without any reason.

State Farm was doing okay until we had two claims in two months. Someone ran into our truck, and then one of those concrete stop things in the parking space at Golden Corral proceeded to rip the protective barrier from underneath my car. Now State Farm has decided they’re going to non-renew us, and we’re having trouble finding insurance that we can afford. These were circumstances beyond our control. We totally regret ever insuring with State Farm and will never do it again.

My experience with State Farm is unbelievable. Almost every month, something goes up. My apartment insurance went from $17 to $38, and I'm in desperate need of new car insurance and apartment insurance. Can you help?

Something is going on with State Farm. They used to be on the ball, but now they are missing things. Our car was totaled, yet they did not refund the remainder of our unused premium. We still had $500 for rental car expenses, yet they made us pay for the last 3 days even though we were still waiting for the settlement check they snail-mailed us.

Premiums are way too high for senior citizens. Agents don’t offer any kind of discounts or advice on how to lower your premium.

Claims are fast, and the local agent Aaron is very helpful. However, the prices are way too high for a widow on social security only, which is why I have to look for cheaper insurance. How can I afford $928.00 for 6 months? I can't, but I'm sorry when I only make $1,728.00 a month.

State Farm and the price is too high.

Better rates elsewhere.

They kept raising my insurance every month for months. I now pay $435.00 a month for two vehicles.

Explore various insurance providers to find the best policy.

Started out well with a good price. After a year with no accidents or tickets and only 3,000 miles driven, they increased my premium. They are still sending mail to my previous address.

Terrible. I have been with State Farm for over 30 years. They cover my car and home. I am desperately trying to get rid of them immediately. I am a senior with no DUIs or car accidents. I only use my car for church, doctor appointments, and errands. I just purchased a car in 2024 and have less than 2500 miles on it. Their monthly prices are unbelievable.

I was quoted one amount, then it went up. I'm a 69-year-old looking for insurance that is stable.

Too expensive for the service and support offered.

Rates go up every 6 months.

I'm currently not happy with State Farm. When I asked what difference it would make to take my husband off our policy, the agent took him off and increased our bill. When I found out and asked that he not be taken off, that caused another increase. Initially, I was paying about $150 for 6 months. Now it's $860! I am currently looking into other insurance options.

They raise my premium yearly. It started at $89 and now, 5 years later, it is $189. So, I am currently looking for a carrier who will offer me a reasonable rate.

I've been with StateFarm for 31 years, carrying high limits of coverage: 250/500/250 full coverage, comprehensive collision, and PIP coverage for uninsured drivers. Unfortunately, no other companies have been able to save me money to switch. It took five years to settle an accident claim where I was not at fault. My truck should have been a total loss, but StateFarm chose to fix it to save their own expenses. Five years to settle my first claim with my long history with this company is frustrating.

Start looking for something cheaper. I've been a long-time customer, but there are no discounts, and the price just keeps increasing. I haven't made any claims either!

Just for one car, I'm paying almost $200 for full coverage. I feel like that's too much just for one car, and I don't have a DUI or ticket. I've been with them for over 10 years.

Before I decided to purchase, they promised one price and actually charged $60 more per month when I purchased. That’s over $700 more per year!

Very kind and friendly. Prices keep going up. They say they are giving you the best price possible, but that's not true.

I have had State Farm since I was 16, and it was good. However, in the past year, they have increased my insurance rates significantly for no reason. I have had no accidents, no tickets, and I barely drive more than 5 miles a day. My rate went from $114.00 to $198.00 in 2 months for no reason.

If you file a claim, your rates will go up, regardless of how good your past record is.

Sneaky fees are added to payments a few days after the due date.

I'm disappointed in the claims department. They paid less than the vehicle was worth. There were no adjustments for new tires, which should have been removed from the totaled auto. The tires were valued at $1,400. I was told that State Farm Insurance pays the lowest among insurance companies for totaled vehicles.

The premium is too high, even when you compare side-by-side coverage with other insurance companies.

My payment due is not the same every month. I've called them, and it continues to rise.

Really expensive and didn't see any advantages that would justify the high cost. I've had other insurances before and felt they were more cost-efficient.

I don’t trust the current insurance company. They raise my premiums without any accidents or tickets.

Prices are outrageous just to have proof to drive to work every day.

Currently with State Farm, and they have increased prices tremendously in the last two years. A 100% increase. It’s like there are no more discounts or anything. Too much in agent fees.

State Farm was good until they kicked me off because I had a few claims after 10 years with them.

It's horrible. I'm currently paying a surcharge of $100 a month for no reason. I was told it was for an accident, and we've had none. Grossly overpriced.

I don't like how they just raise the insurance rates for no reason and without notifying you. I have a perfect driving record and still receive no discounts on car insurance. I also have no claims on my house insurance, yet when my gutters were damaged by a storm and my front fell completely off, it disappeared from my yard the next morning. People are always looking for things to take to the scrap yard. I didn't want to file a claim because when you do, they raise your insurance to recoup their money. It's a bad way to do business.

Rates go up while the value of cars decreases.

I have a representative at State Farm who, when we talked, answered more questions than I had. I appreciated it. They are straightforward people with their insurance. My only problem is the price. It’s ridiculous. Thanks for listening.

Considering the low miles per year, it's very expensive.

I do not drive any longer, but because we only have one vehicle, they want $400 for six months.

Being on a household plan does provide a lower premium, which is good. However, I'm a senior citizen living on Social Security and drive an average of only 2,500 miles per year. I have no accidents and no DUIs but still pay $57 per month for only 60/30 Liability, which increases yearly. It seems like there should be a better household plan with a lower premium for my circumstances.

The insurance is too expensive, and the rates keep increasing.

The bill is different every month! I have no accidents, no tickets. The agent blames it on corporate. Always a runaround with every question!

The insurance claim agents never look at the accidents to see when the claimants overcharge State Farm. State Farm never investigates the claims fairly because they will never leave their computers to check out what is true or false. State Farm paid $18,000 for a fender bender I had in SF in 2021 because I ran into an older car in front of me. That was ridiculous.

I have had 3 accidents in the last 5 years, and I think State Farm just pays out to the claimant without looking into the reasons.

Fantastic customer service, but the rates are higher than average.

They keep raising my insurance and I don't even drive over 50 miles a week. I'm going to look for better insurance.