Is State Farm A Good Insurance Company? Reviews From Over 21,125 Customers

My premium has gone down since I first joined State Farm.

They're great, but a little expensive.

Too high a premium for us older folks with no accidents, tickets, or DUIs (not only in three years but EVER!)

I haven't had a claim. I'm disappointed that windshields aren't covered when damaged.

They are very helpful in trying to save a person money.

Too expensive.

Customer service is excellent. I think their price is high.

Excellent customer service.

They are too expensive.

It's good for the money.

I have been with them for over 25 years and they give me a loyalty discount. I have to watch closely because sometimes they have things on the policy that I don't have anymore, like watercraft, motorhome, etc. I thought it was high, but no one has beaten their price. I have my condo on there and a $1,000,000 umbrella. I have good coverage for accidents.

It's just time for a change if someone could beat them. So far, they're the best by comparison.

Too expensive and they didn't offer to try to get me a better rate.

Great company but higher prices.

The only reason I'm changing my current car insurance is because I found cheaper insurance through someone else.

Excellent!

Last year was okay, but I have not received my bill for this year. If it keeps going up, I will have to find another insurer. I am a senior on Social Security.

If you're looking for multiple options at affordable rates, choose State Farm. I've been with them for over 25 years, and each time I try to find lower rates with comparable coverage, it ends without success at any other insurance company. The biggest difference I've experienced involves the annual premium for Homeowner's Insurance. I've received estimates from other carriers that have been twice the amount I pay at State Farm. Bundled with Auto coverage, I've not found a more affordable insurance company.

Shop around. State Farm is high but good.

Don't deal with an agent that doesn't respond to your questions or needs.

Very polite and friendly staff. They always answer my questions.

Great service through my agent!

Noelle is five-star excellent in every way and totally represents State Farm.

The rates keep increasing, and they say there's no discount after 30 years and no major claims.

Very kind.

Too expensive.

Very expensive.

A little higher than some, but I’ve never had to use it, which is a blessing.

I’ve had a good experience with State Farm. Thanks!!!

Always very helpful.

All good experiences overall, but it’s just getting a little expensive.

Overall, I was trying to get quotes from several insurance companies. I had a third-party agent who contacted several insurance companies, but she wasn't able to find me a quote for less than $150 a month, which would be my monthly payment. That's crazy for an old car like my 1999 Honda Accord EX, and at the time, my car wasn't insured. So, I started my own search. I found State Farm, and let's just say I was able to get insured for less than $100. I paid that for 5 months. Before my birthday on February 1st, I called and spoke to an agent, and she was able to reduce my monthly payment to $47 and change.

I've been with them for about 4 years now. They are wonderful; if I have a problem, they help solve it really fast. The staff members are very kind, and for the payment, being with them for four years, I'm in a good place. A lot of other insurance companies cost more money, sometimes double or triple, so I'm happy with State Farm.

My agent is easy to get in contact with and has always been helpful with whatever questions or concerns I have had.

I left State Farm thinking I could find a better price now that I don’t drive as much. I switched to Progressive. Progressive offered me a great deal, but after signing up with them, they immediately began raising their rates. I contacted them and was told the original offer was a promotion and that it was described in the fine print. I’ve looked back several times and can’t find any fine print stating that. I’ll be returning to State Farm.

I think the coverage is adequate, but I feel like I’m being overcharged for it.

Be prepared for price increases.

It’s good coverage, but it’s expensive.

Go with SF.

A great business, but the price is just too high.

We’ve had two cars insured by State Farm and recently added a third. They’re very friendly and professional on the phone.

You need to search the internet every 6 months as every auto insurer is raising prices differently.

Check rates with other companies!

I have no complaints; the prices are unbeatable.

I've never had a claim, just paid the bill. They are very nice, but I wish they would have decreased my payment so I could stay.

The insurance is okay, I guess. I've never had a claim, but they are very expensive. They are so expensive that it's getting to the point where I cannot afford it.

The price of covering my car has gone up. Other companies are offering a lower rate.

I've had my current car insurance company for over 30 years. They are okay. However, now that I'm retired and their prices keep going up, the fact that they are doing away with the defensive driving discount, and they don't offer any incentives for seniors or someone who doesn't drive as much, I had no choice but to switch companies. The new company will save me about $30.00 a month.

SF is quick to address claims, but like many other insurance companies, they are overpriced.

A horse and buggy hit my car, and they claimed it was my fault because it was not a motor vehicle. They considered my car totaled. The title is missing, so the claim is still open. It's been a year this month.

Decent price, have not had any claims.

Great rate. Great service.

Incredible price differences depending on the agent.

The office personnel are very helpful and friendly.

Too expensive, rates increase every 6 months.

Love them. Just don't like the price. It keeps going up and up.

Easy to work with to buy insurance. I have not had any claims, so I don't know yet about that.

Good company. Probably not the cheapest price though.

I have not had any claims in recent years. No problems over the years when there was a claim.

Best I could find.

Mediocre... I had a flat tire on the road. They referred me to a tow company that actually offered a higher price than the one I eventually chose.

They raised their rates four times over a six-month period for no reason, and I have a perfect driving record for 40 years. They claim it's the type of car, but it's not a Ferrari. My Corvette was three times cheaper at $120.00 per month versus $130, then they raised it to $220 a month for the new car.

They charge too much for senior citizens. What happened to a discount and the price of $29.99?

State Farm is not good; they increased my rates for no reason.

Shop around. Many places offer the same coverage cheaper. I'm currently looking for a better rate. I wouldn’t recommend this company.

My current insurance is a lot cheaper than State Farm insurance.

I had a claim with State Farm, and they did not supply me with enough money to buy another vehicle. Mine was totaled, and they sent it to salvage and paid my lender, but I was left with no car and no down payment. I was relieved of the debt to the lender, which is something, but it's just not the way I wanted it. I wanted to buy the car from them as salvage.

State Farm raised my payment in May 2025 to $352.30, June $352.30, July $355.42, August $355.42, September $355.43, October $467.60, November $495.20, December $495.20, January $464.27, February $468.58. This should be illegal; no notice in the mail. They are just playing with numbers, and I’m over it. That’s how I feel! This is crazy! Can State Farm do this? Tips to my friends: stay away.

Evidently, LexisNexis said something negative about me, but I can't get my insurance company to tell me what it is. So my rates went up because of that (they did tell me that).

I was with them for over 2 years, thinking I was in good hands, but found out my policy was not very good. My coverage was not adequate for the money I was paying them! I moved out and got another insurance company as well as homeowners insurance.

Promising discounts with the Drive Safe module, but no discounts were added for safe driving. It costs too much.

Overall, State Farm has been okay, but we haven’t had any claims for years. We feel like they are charging too much, and we haven’t had any claims. We have 2 houses insured with them and 2 vehicles, but there are no special rates for long-time (years) customers.

I've been with State Farm for years. I don't understand why if you add a vehicle without all the coverages as your existing policy, you have to get a new one, and then you don't receive any of your discounts, including longevity. You are rated as a new customer.

Service is average, and pricing is higher than their direct competitors.

Just be aware that if you have claims beyond your control, they will non-renew your policy.

It's a little cheaper than my old insurance, but not by much. I maybe saved less than $90.

Too many rate increases. No claims in over 10 years, but still, every 6 months there is a new rate increase.

I have multiple cars and am being charged as if I drive all the vehicles every day.

Lots of fluctuation in monthly payments without notice, but helpful customer service is a plus.

They set their policies to get more money from the customer. I have the discounts available on my policy, and they increase their fee every month.

Way too expensive. $145.00 for just the legal minimum, and I'm planning to buy a scooter, which I don't need insurance for. Other companies want $260.00 to $1,700.00 per month. I haven't had any tickets in 7 years and no DUIs since 1992. Car insurance is frustrating.

I have been with my current insurance company for over 20 years. I've only had one accident in all that time. My premiums have steadily increased, and it has been difficult asking if there are any discounts available for me. I'm retired now and don't drive as much as when I was working. They don't seem to have any discounts for seniors or folks that don't drive as much anymore.

The deductible increased without notice or explanation.

Overpriced, horrible customer service, and they offer coverage I don’t even need.

I've been with State Farm for 60 years. Very few claims, but they continue to raise rates, just like everyone else. I only have insurance to protect myself.

My bill is always fluctuating and never the same.

Fine. But the price keeps going up. Looking for better value insurance.

My rates kept going up and up with fewer vehicles.

$200 is way too much for someone with a clean driving record.

Please look elsewhere because the rates are ridiculous. I started off with one amount and now I'm at a very large amount.

State Farm is too expensive.

It's new, so I don't know yet, but it's very affordable for my needs.

Shop around, State Farm isn't the cheapest or best value for money. It seems to be overpriced for coverage, giving the impression you're getting a huge saving, but you're not.

Rates keep going up.

Very disappointing. Policy cost hikes with no explanation. No effort by the agent to review and reduce costs. They collect the premium and forget you exist.

I had a disappointing experience with State Farm. After my wife had two strokes, I took her off the policy. I was told that my premium would decrease, but instead, it increased by $30.00/month. When I filed a claim for flood damage caused by a water softener unit in my home, they categorized it as sewage backup. They also informed me that mold was not covered by the policy. I am now in the process of switching to a different company. I have been with State Farm for almost 60 years, and I feel dissatisfied with their service.

Better quote than those of your quotes.

After 40 years without a glitch, no contact was made to us when we were late on one item out of three in our bundle. This happened a few months after State Farm made their first claim payout in decades. The amount was well under the repair cost. For being late, our coverage was increased by $132 every 6 months. Now they told us they never call anymore if a payment is late. Not the insurance company to retire with.

Very expensive, rates go up without any reason.

State Farm was doing okay until we had two claims in two months. Someone ran into our truck, and then one of those concrete stop things in the parking space at Golden Corral proceeded to rip the protective barrier from underneath my car. Now State Farm has decided they’re going to non-renew us, and we’re having trouble finding insurance that we can afford. These were circumstances beyond our control. We totally regret ever insuring with State Farm and will never do it again.

My experience with State Farm is unbelievable. Almost every month, something goes up. My apartment insurance went from $17 to $38, and I'm in desperate need of new car insurance and apartment insurance. Can you help?

Something is going on with State Farm. They used to be on the ball, but now they are missing things. Our car was totaled, yet they did not refund the remainder of our unused premium. We still had $500 for rental car expenses, yet they made us pay for the last 3 days even though we were still waiting for the settlement check they snail-mailed us.

Premiums are way too high for senior citizens. Agents don’t offer any kind of discounts or advice on how to lower your premium.

Claims are fast, and the local agent Aaron is very helpful. However, the prices are way too high for a widow on social security only, which is why I have to look for cheaper insurance. How can I afford $928.00 for 6 months? I can't, but I'm sorry when I only make $1,728.00 a month.

State Farm and the price is too high.

Better rates elsewhere.

They kept raising my insurance every month for months. I now pay $435.00 a month for two vehicles.

Explore various insurance providers to find the best policy.

Started out well with a good price. After a year with no accidents or tickets and only 3,000 miles driven, they increased my premium. They are still sending mail to my previous address.

Terrible. I have been with State Farm for over 30 years. They cover my car and home. I am desperately trying to get rid of them immediately. I am a senior with no DUIs or car accidents. I only use my car for church, doctor appointments, and errands. I just purchased a car in 2024 and have less than 2500 miles on it. Their monthly prices are unbelievable.

I was quoted one amount, then it went up. I'm a 69-year-old looking for insurance that is stable.

Too expensive for the service and support offered.

Rates go up every 6 months.

I'm currently not happy with State Farm. When I asked what difference it would make to take my husband off our policy, the agent took him off and increased our bill. When I found out and asked that he not be taken off, that caused another increase. Initially, I was paying about $150 for 6 months. Now it's $860! I am currently looking into other insurance options.

They raise my premium yearly. It started at $89 and now, 5 years later, it is $189. So, I am currently looking for a carrier who will offer me a reasonable rate.

I've been with StateFarm for 31 years, carrying high limits of coverage: 250/500/250 full coverage, comprehensive collision, and PIP coverage for uninsured drivers. Unfortunately, no other companies have been able to save me money to switch. It took five years to settle an accident claim where I was not at fault. My truck should have been a total loss, but StateFarm chose to fix it to save their own expenses. Five years to settle my first claim with my long history with this company is frustrating.

Start looking for something cheaper. I've been a long-time customer, but there are no discounts, and the price just keeps increasing. I haven't made any claims either!

Just for one car, I'm paying almost $200 for full coverage. I feel like that's too much just for one car, and I don't have a DUI or ticket. I've been with them for over 10 years.

Before I decided to purchase, they promised one price and actually charged $60 more per month when I purchased. That’s over $700 more per year!

Very kind and friendly. Prices keep going up. They say they are giving you the best price possible, but that's not true.