Is State Farm A Good Insurance Company? Reviews From Over 21,479 Customers

I love State Farm. They have been very good insurance for me.

No problem with them. I've been with them for close to 60 years.

It is a little higher than other insurers. The discount we get with both home and auto policies is the only reason we don't change.

I've been with State Farm for over 25 years, and the rates keep going up. I've been loyal, but it seems one-sided.

Expensive with large increases every 6 months even though I have had no claims.

Not good! I've been with them for years. My aunts, son, cousin, and nephew were all with State Farm for years, and they all changed because their rates kept going up without any accidents or violations. The same thing is happening to me! That's why I am looking for cheaper, better insurance plans!

I have received many quotes from others, and no one has been better.

Excellent customer service and always being informed about my policy. A big shout out to State Farm, thank you very much! 👍

I just wish that the price was a little lower. I'm almost seventy years old, I'm on a fixed income, and I don't drive maybe three days out of the week, and that's mainly to church or right in town. I just think the rates could be a little lower for elderly folk.

So far, so good. I haven't had it long enough to really give an opinion.

State Farm auto insurance is about $2000 less per 6 months than my former insurance company (The Hartford), for the exact same coverage.

Overall, the price for auto, home, and umbrella policies is cheaper than the competitors I checked with!

State Farm is a good, solid insurance company. Rates are competitive.

They just dropped me as of the May 30, 2026 renewal period.

Good experience so far.

They have been very good to me.

I have always liked State Farm. I've had no problems, and I can talk to the owner. He is very honest and polite. They are very good.

Tap into discount advantages, open to questions, respectful, responds in a timely manner, knowledgeable.

Needs to have more discounts for having a policy with them, safe driving, and for a clean driving record.

Claims are very easy to file. My policy covers home, auto, and boat. I think the insurance is high, but I checked around and no one can beat their price.

Very insightful on insurance policies and liabilities.

State Farm had been very reliable, but the cost continued to go up.

My current rate is much more reasonable than other companies.

It's a little expensive.

I worked for State Farm for 27 years. I don’t like change and I have stuck with them even after retirement. I don’t do much with my car insurance and just pay the prices. My problem would be with my homeowners after making changes to my house that I thought would lower my prices. It did not happen and I am quite disappointed about that because I put a lot of money out of my own pocket. Enough said.

It saved me a lot of money.

I would recommend them based on their acceptance of customers, but the only thing is that it is much more expensive compared to other insurance companies.

Super easy to deal with. Cheapest price around. Great customer service.

Shannon was excellent. She got the job done and knew what she was doing! Very happy!

Very expensive.

I believe that my current car insurance is, so far, the best.

Excellent. Always helpful with recommendations.

Good customer service.

Very expensive compared to other quotes.

I am satisfied with their coverage.

My premium has gone down since I first joined State Farm.

They're great, but a little expensive.

Too high a premium for us older folks with no accidents, tickets, or DUIs (not only in three years but EVER!)

I haven't had a claim. I'm disappointed that windshields aren't covered when damaged.

They are very helpful in trying to save a person money.

Too expensive.

Customer service is excellent. I think their price is high.

Excellent customer service.

They are too expensive.

It's good for the money.

I have been with them for over 25 years and they give me a loyalty discount. I have to watch closely because sometimes they have things on the policy that I don't have anymore, like watercraft, motorhome, etc. I thought it was high, but no one has beaten their price. I have my condo on there and a $1,000,000 umbrella. I have good coverage for accidents.

It's just time for a change if someone could beat them. So far, they're the best by comparison.

Too expensive and they didn't offer to try to get me a better rate.

Great company but higher prices.

The only reason I'm changing my current car insurance is because I found cheaper insurance through someone else.

Excellent!

Last year was okay, but I have not received my bill for this year. If it keeps going up, I will have to find another insurer. I am a senior on Social Security.

If you're looking for multiple options at affordable rates, choose State Farm. I've been with them for over 25 years, and each time I try to find lower rates with comparable coverage, it ends without success at any other insurance company. The biggest difference I've experienced involves the annual premium for Homeowner's Insurance. I've received estimates from other carriers that have been twice the amount I pay at State Farm. Bundled with Auto coverage, I've not found a more affordable insurance company.

Shop around. State Farm is high but good.

Don't deal with an agent that doesn't respond to your questions or needs.

Very polite and friendly staff. They always answer my questions.

Great service through my agent!

Noelle is five-star excellent in every way and totally represents State Farm.

The rates keep increasing, and they say there's no discount after 30 years and no major claims.

Very kind.

After decades of loyalty, I continue to pay more (3-4x) and they continue to pay less.

It's no good. All insurance companies have steady growth, and we, the good drivers, are paying for it! I'm 46 years old, and I've never had a ticket. I was in an accident in August. It was not my fault, and now my payments are going up to $350 a month. Why? It wasn’t my fault, and I never got a ticket. I'm 100% not responsible for the accident, but it doesn’t matter what company I go to, they're all overcharging me. I got quotes of $170, $290, and then suddenly it's $273, $300, $354. I'm like, what the heck?

My problem with State Farm is that to get a discount, they require a transponder to be installed in the car. The transponder communicates with a cell phone to feed data back to State Farm. The only problem is it doesn’t work, and I’ve spent an hour or two on the phone with my agent trying to get it to work with no luck. I’m retired, so I hardly ever drive the car. We have driven it as much trying to get the transponder to work as I would on a normal basis.

I appreciate the customer service, but I feel they are overpriced. I have been comparing with other companies, and SF is twice what others have quoted me.

Average but higher cost.

The price has gone sky-high, and I wouldn't recommend it to a friend. It has increased from $103.00 to $187.00, which I think is ridiculous.

My policy went up about 40% with one liability claim. I'm looking for another policy. I thought I had accident forgiveness on my first claim.

They consistently increase rates.

My policy increased consistently, even with no accidents and no tickets. Then when I had an accident, they dropped my coverage.

A $175 quote turned into $220 in less than a year. Other insurers are offering half that.

State Farm has become remote and inflexible with me. I've not had a ticket in over 4 decades, not made a claim with State Farm for house or car...EVER, and my rates only go up. I've spoken with a number of representatives at the Curtis Hansen SLC office, and none of them offered any coherent insight on how to lower my rates.

Too expensive. I have nothing in my record. I'm a senior, 64 years old, with 3 cars insured and a house, and no discounts.

They keep changing my rates, and we have had no tickets or accidents. I think our rate is high.

Very expensive and keeps going up in price, not worth it. Roadside assistance is also very expensive. You can't use the tow service because it only covers 10 miles, and then it's $200 for a tow after that. Overall, very much not worth it. I'm not happy with this company at all.

$145 per month is outrageously high to me.

They raised the yearly cost by thousands per year. I have had the policy for over 10 years with no claims.

State Farm has terrible customer service and took months to process two separate claims. My car needed $7,000 - $8,000 worth of repairs, which my body shop said could have been completed in two weeks. However, I dropped my car off in early December and didn’t get it back until mid-February. I asked the shop what the delay was and was advised the insurance company was refusing to pay for quality, factory parts. On a separate claim, my wife hit a deer which totaled her car. We did receive a fair payment for this loss, however, it took several months as we were constantly bounced around several departments with little to no communication.

State Farm is good but has gotten expensive.

Insurance coverage itself is really good. However, rates have increased beyond what I can currently handle.

They were charging way too much. They were charging me $1900 for my house every six months, and I have no mortgage. They wouldn't let me pay monthly.

Service is average so far. I am disappointed with the premium.

I feel like I'm being punished for a car accident where I was hit from behind, which totaled my 2012 Jeep Liberty Limited and pushed me into the car in front of me. The other driver also had State Farm. I received $7,100 to get another 2012 Liberty Sport. Now, my monthly insurance with State Farm is $146, up from $80. Other companies, like Progressive, see the totaled Jeep and won't insure my current Jeep (same year, too confusing for them?).

Too expensive, especially because most of it goes to the agent. I am going to try a broker.

Pricing for driving less than 3,000 miles per year is way too high.

Mediocre... I had a flat tire on the road. They referred me to a tow company that actually offered a higher price than the one I eventually chose.

They raised their rates four times over a six-month period for no reason, and I have a perfect driving record for 40 years. They claim it's the type of car, but it's not a Ferrari. My Corvette was three times cheaper at $120.00 per month versus $130, then they raised it to $220 a month for the new car.

They charge too much for senior citizens. What happened to a discount and the price of $29.99?

State Farm is not good; they increased my rates for no reason.

Shop around. Many places offer the same coverage cheaper. I'm currently looking for a better rate. I wouldn’t recommend this company.

My current insurance is a lot cheaper than State Farm insurance.

I had a claim with State Farm, and they did not supply me with enough money to buy another vehicle. Mine was totaled, and they sent it to salvage and paid my lender, but I was left with no car and no down payment. I was relieved of the debt to the lender, which is something, but it's just not the way I wanted it. I wanted to buy the car from them as salvage.

State Farm raised my payment in May 2025 to $352.30, June $352.30, July $355.42, August $355.42, September $355.43, October $467.60, November $495.20, December $495.20, January $464.27, February $468.58. This should be illegal; no notice in the mail. They are just playing with numbers, and I’m over it. That’s how I feel! This is crazy! Can State Farm do this? Tips to my friends: stay away.

Evidently, LexisNexis said something negative about me, but I can't get my insurance company to tell me what it is. So my rates went up because of that (they did tell me that).

I was with them for over 2 years, thinking I was in good hands, but found out my policy was not very good. My coverage was not adequate for the money I was paying them! I moved out and got another insurance company as well as homeowners insurance.

Promising discounts with the Drive Safe module, but no discounts were added for safe driving. It costs too much.

Overall, State Farm has been okay, but we haven’t had any claims for years. We feel like they are charging too much, and we haven’t had any claims. We have 2 houses insured with them and 2 vehicles, but there are no special rates for long-time (years) customers.

I've been with State Farm for years. I don't understand why if you add a vehicle without all the coverages as your existing policy, you have to get a new one, and then you don't receive any of your discounts, including longevity. You are rated as a new customer.

Service is average, and pricing is higher than their direct competitors.

Just be aware that if you have claims beyond your control, they will non-renew your policy.

It's a little cheaper than my old insurance, but not by much. I maybe saved less than $90.

Too many rate increases. No claims in over 10 years, but still, every 6 months there is a new rate increase.

I have multiple cars and am being charged as if I drive all the vehicles every day.

Lots of fluctuation in monthly payments without notice, but helpful customer service is a plus.

They set their policies to get more money from the customer. I have the discounts available on my policy, and they increase their fee every month.

Way too expensive. $145.00 for just the legal minimum, and I'm planning to buy a scooter, which I don't need insurance for. Other companies want $260.00 to $1,700.00 per month. I haven't had any tickets in 7 years and no DUIs since 1992. Car insurance is frustrating.

I have been with my current insurance company for over 20 years. I've only had one accident in all that time. My premiums have steadily increased, and it has been difficult asking if there are any discounts available for me. I'm retired now and don't drive as much as when I was working. They don't seem to have any discounts for seniors or folks that don't drive as much anymore.

The deductible increased without notice or explanation.

Overpriced, horrible customer service, and they offer coverage I don’t even need.

I've been with State Farm for 60 years. Very few claims, but they continue to raise rates, just like everyone else. I only have insurance to protect myself.

My bill is always fluctuating and never the same.

Fine. But the price keeps going up. Looking for better value insurance.

My rates kept going up and up with fewer vehicles.

$200 is way too much for someone with a clean driving record.

Please look elsewhere because the rates are ridiculous. I started off with one amount and now I'm at a very large amount.

State Farm is too expensive.

It's new, so I don't know yet, but it's very affordable for my needs.

Shop around, State Farm isn't the cheapest or best value for money. It seems to be overpriced for coverage, giving the impression you're getting a huge saving, but you're not.

Rates keep going up.

Very disappointing. Policy cost hikes with no explanation. No effort by the agent to review and reduce costs. They collect the premium and forget you exist.

I had a disappointing experience with State Farm. After my wife had two strokes, I took her off the policy. I was told that my premium would decrease, but instead, it increased by $30.00/month. When I filed a claim for flood damage caused by a water softener unit in my home, they categorized it as sewage backup. They also informed me that mold was not covered by the policy. I am now in the process of switching to a different company. I have been with State Farm for almost 60 years, and I feel dissatisfied with their service.