Is State Farm A Good Insurance Company? Reviews From Over 21,125 Customers

Very friendly and knowledgeable.

Excellent, friendly, and professional.

I really liked my agents, but they sold me on things I didn't understand, so the rates ended up being too high.

I'm paying almost $700 for a 6-month renewal, while other companies are displaying 6-month renewals as low as $175. Please tell me how this can be. At this point, I am thinking of going to insurance for veterans that give a better rate.

Best deal I've found.

Too expensive.

A little higher than I like. Good coverage.

Excellent. Saved half price.

The experience is great, but considering the money we spend yearly, it's quite high. We end up overpaying, and I know we all could use at least $1,000 a month back.

Good compared to other companies.

I am still with State Farm for my autos.

I need more of a discount on my car insurance, so I decided to go with another company.

Shop around and compare.

I haven't needed to use it, so I can't say much about the service. However, Amber was great to talk to and got me what I needed.

Excellent service and good communication. However, I'm not happy with the premium as it keeps increasing monthly and yearly.

My State Farm Insurance agent is the reason I have stayed with State Farm for over 30 years. They are helpful when I need answers and fast with changing my policy when I ask. I haven’t had a lot of claims, but the ones I have had have been resolved quickly.

They aren’t concerned about saving you money, but they are responsive.

Too expensive. I've been with them for 20 plus years and can't get a break.

Great until a driver decided to stop in the middle of a turning operation. Support staff were very helpful and knowledgeable. They searched for options.

I am sorry that the previous agent retired, but my new agent seems equally helpful.

No problems with Joe Palermo's office.

Rates keep going up.

I’m happy they are always good to me and affordable.

Overpriced. I don’t drive 500 miles a year, but I'm paying more now than I did when I had Farm Bureau before I switched to State Farm for the same truck. I have been driving for 61 years and not even a parking ticket.

Dependable.

I had State Farm for over 20 years, but I decided to shop around for price and ended up going with Farmers. I paid no attention to non-brand name companies, regardless of price.

I have an awesome customer service team. I can't complain; they are understanding and willing to help.

My rate is great and the support is excellent. The support number is easy to reach, and the app is great. I wouldn’t change my insurance company easily because I’ve been with State Farm for a long time and I love them.

Excellent customer service by Alexandra Lee.

The people I have dealt with are excellent, but I think it's a little expensive though.

I have had no problems with SF up until now. Claims handling was great. My problem is knowing I can get insurance much cheaper as I am 70 years old. All over the internet and email is information on how seniors can get car and home insurance very low. As I have mine through an agent, they say that is why it's so high.

If you can afford a higher deductible, you’ll have a lower premium. Better be a good driver though! 😁

I have been using State Farm for car, auto, life, personal belongings, and umbrella insurance since 1975 and have always been very satisfied, except with the repairs from a water leak. The leak was repaired correctly, but the floor repair by a company recommended by State Farm ruined our floor and cannot be refinished again because the company sanded the floor incorrectly. This probably lowered the value of our home.

I have been a customer of State Farm Insurance for many years. They are the best company on the market. I have compared them often to other companies for price, and they always have a lower cost for me with excellent service.

No balking on claims.

Coverage is good, but with the rate my premiums are rising, I might be switching after 38 years with State Farm.

It has been reasonable until the last few years. Florida insurance is twice as high as in some other states.

My salesman and principal contact is excellent. I think that is the key to everything else that happens.

I'm with State Farm.

State Farm insured me when no one else would! At 21 years of age, I'm now 57 and have been a lifelong customer.

I would always try to bundle your car and home insurance to get a lower rate. So far, no one has been able to beat State Farm's rate.

I'm satisfied with my coverage so far.

Above average auto insurance premium even with no DWI, violation tickets, etc.!

I would like a lower payment. A senior discount with a clean driving record would be nice, but I trust my agent.

Fantastic! I always feel appreciated and loved personally when I come in or call the office.

I have been with State Farm Insurance from 1967 to 2026, which would be 59 years, minus 2 1/2 years I was in the military. State Farm Insurance was always great to me, and I always had a local State Farm Insurance office and agent that made everything simple. I did enjoy having that kind of experience and service. After all the years that I’ve been with them and asking if there was any way that I could qualify for a reduced rate and being told no so quickly or without checking made my blood boil. I’ve been hearing this for years, “If you have an insurance agent you’re throwing your money away.” After contacting a number of insurance companies and getting insurance quotes for the same type of coverage, I’m finding that I have been paying premiums that were way too high. I can save $1,500-$1,750 a year for the same type of coverage, not dealing with an insurance agent. That’s a lot of money, so I started looking for insurance companies that can give me better rates for the same coverage I had.

Excellent

I had a very minor bump at the local landfill with another vehicle last fall. Whether I was at fault was very questionable. I was never notified by State Farm about any settlement.

I had a very good experience with them until my niece joined. She had too many accidents, so they discontinued my insurance. Same household, same insurance.

I've had a great experience with State Farm.

State Farm has been great for me for over 30 years.

Check it out. I saved a great deal of money.

Too high for not having full coverage, but as soon as I find something cheaper, I'm leaving State Farm.

It seems to go higher and higher. I don't see senior discounts or low mileage discounts. Fortunately, I haven't had any claims, but my insurance doesn't go down because of no claims.

It's expensive. They talked me into getting a monitor to save on insurance, then they did away with mileage readings.

I feel they are a great company, but I am having trouble with money nowadays. Everything is so expensive, and I wish insurance was cheaper. They’ve always been great at handling everything on the phone. They are very polite both in person and on the phone, and they treat you like an individual person, not just another number in a book or a paycheck. They actually have wonderful people skills and communication skills. I just wish it was somewhat cheaper, but I guess you could say that about everything from insurance to groceries these days.

Great friends to talk to who understand me and are willing to help at all costs. Very appreciated.

Shop around before you buy, but make sure you're comparing apples to apples.

I only used it one time and they were very good. My only complaint is that my premium keeps going up, and I’ve had no claims for at least 4 years. The one claim I had was due to an uninsured driver, and it was very small.

It was good. I forgot the name of the guy, but he really helped me. He was at one on Cardinal and Valencia. Yeah, he was very helpful and went out of his way for me. Thank you so much.

I have had State Farm since I was 16, and it was good. However, in the past year, they have increased my insurance rates significantly for no reason. I have had no accidents, no tickets, and I barely drive more than 5 miles a day. My rate went from $114.00 to $198.00 in 2 months for no reason.

If you file a claim, your rates will go up, regardless of how good your past record is.

Sneaky fees are added to payments a few days after the due date.

I'm disappointed in the claims department. They paid less than the vehicle was worth. There were no adjustments for new tires, which should have been removed from the totaled auto. The tires were valued at $1,400. I was told that State Farm Insurance pays the lowest among insurance companies for totaled vehicles.

The premium is too high, even when you compare side-by-side coverage with other insurance companies.

My payment due is not the same every month. I've called them, and it continues to rise.

Really expensive and didn't see any advantages that would justify the high cost. I've had other insurances before and felt they were more cost-efficient.

I don’t trust the current insurance company. They raise my premiums without any accidents or tickets.

Prices are outrageous just to have proof to drive to work every day.

Currently with State Farm, and they have increased prices tremendously in the last two years. A 100% increase. It’s like there are no more discounts or anything. Too much in agent fees.

State Farm was good until they kicked me off because I had a few claims after 10 years with them.

It's horrible. I'm currently paying a surcharge of $100 a month for no reason. I was told it was for an accident, and we've had none. Grossly overpriced.

I don't like how they just raise the insurance rates for no reason and without notifying you. I have a perfect driving record and still receive no discounts on car insurance. I also have no claims on my house insurance, yet when my gutters were damaged by a storm and my front fell completely off, it disappeared from my yard the next morning. People are always looking for things to take to the scrap yard. I didn't want to file a claim because when you do, they raise your insurance to recoup their money. It's a bad way to do business.

Rates go up while the value of cars decreases.

I have a representative at State Farm who, when we talked, answered more questions than I had. I appreciated it. They are straightforward people with their insurance. My only problem is the price. It’s ridiculous. Thanks for listening.

Considering the low miles per year, it's very expensive.

I do not drive any longer, but because we only have one vehicle, they want $400 for six months.

Being on a household plan does provide a lower premium, which is good. However, I'm a senior citizen living on Social Security and drive an average of only 2,500 miles per year. I have no accidents and no DUIs but still pay $57 per month for only 60/30 Liability, which increases yearly. It seems like there should be a better household plan with a lower premium for my circumstances.

The insurance is too expensive, and the rates keep increasing.

The bill is different every month! I have no accidents, no tickets. The agent blames it on corporate. Always a runaround with every question!

The insurance claim agents never look at the accidents to see when the claimants overcharge State Farm. State Farm never investigates the claims fairly because they will never leave their computers to check out what is true or false. State Farm paid $18,000 for a fender bender I had in SF in 2021 because I ran into an older car in front of me. That was ridiculous.

I have had 3 accidents in the last 5 years, and I think State Farm just pays out to the claimant without looking into the reasons.

Fantastic customer service, but the rates are higher than average.

They keep raising my insurance and I don't even drive over 50 miles a week. I'm going to look for better insurance.

They are canceling my policy, so I'd give them a zero! I've had a great record for 50 years. No tickets, no accidents, always paid on time, good credit score, CDL for 30 years. I had an accident where I was an innocent bystander. It totaled my car of 18 years. It hurt! Then I got a different car, and it got keyed. So I turned it in. Had no idea it was strike three, you're out. I'm hurt, I'm angry. I paid $93 a month for full coverage, including renters. Now I'm looking at $400 a month or just liability. No renters! I won't ever refer anyone to them. I've taken two sons and my granddaughter. I hope they go elsewhere. Everyone says State Farm is notorious for this.

Great coverage. However, my premium has risen by a hundred dollars a month despite having no tickets, wrecks, or claims. I'm going to change companies as soon as I can. Unbelievable!

Too expensive for us, but it is a bundle. It feels like their customer service is not as good as when we first began using it 25 years ago. Their roadside service is not always up to par. My grandson has been left waiting for a tow more than twice for several hours alone in a parking lot overnight waiting for a tow truck driver.

Carefully check the details of the policy.

Do not use State Farm in Moulton, AL. Agent Daniella Johnston chooses cars to raise rates unfairly.

I started out at $543.00, and my renewal price is $884.00. I'm 65 years old, and I drive my car maybe twice a month. That is extremely high, and the representative couldn't explain to me why the price was so high.

The cost of the policy is very high.

The rates are very high, and when I canceled, they still overcharged me, I believe.

I've been with this insurance company for over 45 years, and the prices have gone way too high, doubling within the past few years.

They keep raising the price and are horrible at customer service at the agent's office.

The only good thing is I can pay by the month with no added monthly fees!

They don't seem to have their act together, as multiple times I have received cancellations when I was current with my policy. Also, the rates always increase by large amounts, even though my driving record is spotless. I still haven't received a new bill, though my policy expires in 3 weeks.

The price has been too high for years. I am a senior with no tickets, no DWI, and I drive 100 miles a week. I have one car and am retired.

I left Allstate after our agent told us we would have a cheaper payment. Not the case. Our monthly payment went from $200 to almost $500.

Insurance rates increase after you have an accident. Not good!

They did not fight for me when I had a backing out accident in a bank parking lot, backing into another car at the same time she backed into me. Her car had previous damage she claimed I caused, and the only damage I had was the white paint from her car that I only had to wipe off. Meaning, there was no way my car could have caused that damage. Then, years later, I got T-boned in an intersection, in a neighborhood, with an eyewitness saying I was hit. Nada, nothing again. His insurance had lapsed. They have gotten way too high also. There's no way I should be paying $224.00 for a 2010 Honda Insight!

They are hundreds of dollars more on their homeowners and car insurance. We had to get a new roof due to a storm, and I got 3 bids ranging from $9,400 to $10,700, but State Farm would only pay $7,823. The thing is, I have a full replacement policy. Sad.

I think liability insurance should cost a little less than what I pay, given I was paying only $10 more per month for full coverage before I had to get a replacement car because someone else hit me.

Rating: 1 / 10 Reason: From the start, I experienced repeated and unexplained rate changes by the initial agent, incorrect handling of coverage, constant pricing adjustments, and serious billing errors, including refunds followed by duplicate charges. The service was inconsistent, unreliable, and poorly managed. Only one staff member demonstrated competence. For that reason alone, I would rate the experience a 2 rather than a 1. I remained with State Farm based on strong recommendations regarding the new agent. I hope he will demonstrate professionalism, ethical conduct, and maintain consistent and transparent rates going forward.

They charge too much. Filing a claim is easy.

It's expensive for people who have NEVER had an accident, ticket, OR DUI. I keep my car in top condition. I'm an 84-year-old senior citizen with a clean driving record all around, yet I'm still not rewarded. The company is supposed to partner with the state for cheaper insurance for people over 50 years old. Is this true? I saw it on my phone. God bless.

I understand I live in an area which can cause my insurance to go up. However, going up $100 every 6 months is ridiculous. No accidents, no tickets, no DUIs. The only claim I ever made was on a previous vehicle under this insurance for a windshield replacement. My car is over 10 years old, paid for, and driven less than 5 miles a day. According to the agent I was assigned, I had to have the same coverage for uninsured motorists as I do. I'm already paying through the nose for uninsured motorist coverage. Why do I have to have coverage the same as mine? Unfortunately, all the others I contacted aren't any better.

The insurance is too expensive, and the discounts are not what they claim to be.

I have had State Farm for over 40 years. No accidents, no tickets. I drive less than 7k per year, only for pleasure driving, because I work from home. Before COVID-19, we paid around $1,400 per year for two vehicles. Today, this is $2,500 per year. I could understand if we were bad drivers, but only a windshield replacement 5 years ago is our only claim. I am ready to move to a company that recognizes good drivers and gives breaks because we are good drivers. Throw in condo walls insurance too.

They are good people, but I think the car insurance is way too high for me being 70 years old, and I don’t even drive a mile a day, if that.

The agent fee is high, which drives the premium up needlessly. It's difficult to reach the agent in the office at times.

They are always raising rates even without claims or tickets.

They claim they can give you the cheapest insurance in town, but I bought a new car and my insurance doubled. I don't go anywhere, and I don't do anything.

Good on everything but too expensive for as few miles as I drive.

I'm paying too much. My rates have increased three times in two years!

Be wary of initial pricing. Renewal almost doubled without any claims.

DriveSafe is not reliable! It noted "Illegal Turns" and "speeding" in a parking lot! Questionable on other demerits, very frustrating!

Coverage is too high-priced.

State Farm is not my current insurance, but I am responding to questions regarding them. They were okay until recently when my rates were raised for no good reason, and they made me feel like they didn't want to be bothered.

I haven’t had any tickets or accidents in years, but they keep raising my car insurance.

It's too new to know, but right now the cost is much better than State Farm. Hopefully, it's not just a bait and switch.