Is State Farm A Good Insurance Company? Reviews From Over 18,123 Customers

It was very good until the prices skyrocketed after all the fires in California. Service was always good. I've never had any claims with them, so I don't know how good they are at that.

Never had a problem.

Auto plus home review twice a year. Standard coverage plus liability. Rates of competitive quotes higher. Not looking to change - looking to save money. No one can match coverage and provide savings. Review your quotes and I will always consider savings.

I have been with State Farm for many years, and they’ve been a friend. Lately, I have been experiencing some problems regarding certain things that I, as a customer, have created, which could not have been prevented. However, hopefully, beginning in my next upcoming review, it will get better. If not, I’ll probably have to change. I don’t want to, but I have a choice. Thank you.

Very good but expensive.

I’m happy with my coverage.

Expensive, but the one claim I've had in recent years was handled well.

I've been with State Farm since 1970. They offer better pricing than most, but I would still like to see lower prices. All said, I'm staying here.

I've been with State Farm for over 2 years. No issues and rates have gone down.

State Farm is expensive, but it offers good coverage. I've had it for several years and never had an issue collecting when I needed it.

No complaints so far. :-)

You get what you pay for!

I like State Farm because they work with you to get the lowest payment ever.

I've always had a good experience with any claims or problems.

They are great. I couldn't ask for better car insurance. I've been with them for a few years and I never change to anyone else. They are an excellent car insurance company and they treat you well.

My car insurance went up every year.

Good customer service.

My agent has been quick to respond to any questions or needs.

No problems yet. Haven't had to file a claim. Kind of pricey.

I have had a good rapport with my agents since 1989. I've only had three agents. It just seems a little high. Shop around!

State Farm appears to offer the best rates out there.

Talked to an agent. Needs more discounts and competitive rates.

I've had State Farm Insurance since I was 18 years old! (Not the same policy, of course.)

It seems expensive for what we have.

I moved out of state and my rates went up a lot.

Best service and rates.

The relationship we had in the past is not good these days. I receive no calls when rates increase substantially or changes occur.

Great on claims and transparency.

The rates are high for the options provided.

The price is excellent. I have full coverage cheaper than any other insurance company's PLPD. The problem is their roadside assistance. They NEVER have an "available provider" no matter where I am. This leads me to believe they don't have any tow companies they contract with, so you have to pay upfront and be reimbursed. It's a pain. I pay for roadside so I don't have to pay upfront for a tow.

My deductible was supposed to be $100.00. When I got my newest paperwork, it showed a $500.00 deductible. They tried to pull a fast one on me! I'm going to drop Progressive on the first of December!

Yes, I will tell my friends and family members about State Farm.

Friendly and great rates. They are upfront, honest, and caring about their clients. The claims department is quick to take care of claims. Overall, I am very happy with State Farm.

More expensive than the East Coast.

I'm glad to be with State Farm. Joe Etten's staff is excellent.

Superb service, advice, generous time spent, excellent choices.

Perfect service, options, clear organization.

Good company and will handle claims right away if needed.

Got a better rate now, much cheaper.

The consistent rising cost is the biggest negative. That’s why I’m shopping.

Great agent.

Very transparent and very nice customer service.

Rather expensive.

My agent is great. I haven’t had any claims.

For the cheapest rates around that I can find. They always greet me by name.

I started with them more than 35 years ago. I got tired of calling and begging them to lower our monthly payment. They listed me as having a claim when I tapped a car in a parking lot. I was honest and sat in my car for over an hour waiting for this lady to come out when she tried to say I caused all this damage that had rust in the dents. I took excellent pictures of all her damage. She didn't pursue, and apparently, it is still on my record. It is ridiculous! That is not why we left. It was money. I found out about the claim later. They were always very nice to me with deer hits and if I needed help at all with my account. However, when they are charging more than twice Geico and 0.75% more than Progressive, I had to switch.

Shop around credible insurers.

My agents have always been very nice when I call.

They have been amazing, but their prices have gone through the roof.

My experience with State Farm has been good. I just can’t afford them.

Highly priced, but great coverage and good claim handling.

They have great customer service when you need them. If you have an accident, they take care of everything. I haven't had to deal with them with a claim on my house at all, just car stuff. But my premiums keep rising every year, even if nothing has happened, and they're very high.

Good.

Love being able to get a bundle price with them, also rental assistance and roadside assistance.

Stand your ground on what coverage you want and don’t let an agency, like Progressive, tell you they won’t sell you what you want.

The policy is fine.

It was okay. I really thought paying all that money for insurance would cover way more than it did.

This company has been so awesome and very caring. Their claims department is also very kind and caring.

I've been with State Farm my entire adult life. They've handled my claims without much difficulty. I wish they were not so expensive, but I compare with other companies regularly, and the rates are comparable.

All good, been with State Farm over 30 years, autos and home insurance.

They will raise your rate even if there is no reason for it. After paying 6 months in full, your next 6-month payment will be increased, no matter what. I have liability only, I am 55, will be 56 this month, my car has over 104,000 miles on it, and I pay in full every 6 months.

One accident and our rates increased by 23%. We've been with State Farm for 29 years, covering both home and auto. It cost $3400 to fix. I have to wait 3 years before I can get a discount.

Customer service is substandard. Agents seem more focused on making money rather than being customer-friendly. I've been with them for 23 years and have gone through three agents because they retired. The new ones are not customer-friendly, and their rates are too high.

Insurance remains high after 5 years with no DUIs, no at-fault accidents, and no speeding tickets. There is no appreciation for my long-term business or good driving. No credit for having active siblings in the Navy, nothing. Bare minimum discounts for paperless and direct deposit.

I was a State Farm policyholder for over 30 years, and when I needed them, I got no support or help. Prior agents were significantly better than this one, who doesn't seem to care about her clients.

They continue to raise prices.

Auto insurance rate went up $50 with no tickets or accidents. I drive 200 miles a month at most.

State Farm replied to me that the company office sets the price on all insurance plans, and my agent cannot reduce the company rate on auto or residence costs to customers, no matter how many years a customer has had State Farm insurance—even with continuous yearly service and never missing a payment. I do not believe the agency cannot be more competitive and reduce rates, as the State of MS says agencies can set rates below company-set rates. Correct me if you disagree!

Poor customer service. They said they could not combine two policies into one. A competitor did it and is getting the business.

Good in the beginning, but as time went on, they got too expensive.

I have full home coverage, yet I still had to pay $7,000 out of pocket for roof replacement.

Rate increase was unfair and additional coverage was added without notification.

The relationship with the local agent is very good! However, State Farm's support and claim payment process is poor.

I had trouble settling my claim and getting the money for my car that was totaled. They sent me emails to sign and accept my money. I am old and find it too difficult to do a lot of different things online. I had to go to the office.

Way too expensive. I drive less than 1k a year.

They paid quickly, directly to the tow service and the mechanic. That was good for the mechanic and the tow people. The insurance company of the person who hit me was very hard to deal with, and State Farm was little to no help to me with them. I had to beg State Farm to contact the other company, Dairyland/Sentry of Wisconsin, who were unbelievably awful. I had to repeatedly submit the same information and forms to them. Maybe it's not important, but never, not once, did I hear from my agent through the 15 months it took to settle. I may change companies after this is said and done. I want an agent who has some time for me when I'm in trouble.

I think their pricing is too high. I'm a single woman driving less than 300 miles a month.

No blanket policy found when we needed it. Farm equipment not fully covered. Had it before with another company.

State Farm continues to increase their rates.

They randomly increase rates even without claims.

They are all too expensive for senior drivers. I drive less than 500 miles a month, and the state wants $150 a month. No tickets or accidents in 5 years.

I work from home, have my groceries delivered, and really don’t drive anywhere. I have liability insurance and still pay $80/month. If I didn’t need any insurance coverage just in case, I would not have any insurance. Full coverage was costing me $117/month. Not a happy camper when it comes to the inflation going on and no increase in income.

State Farm has pretty good rates, but the office I deal with is not too friendly. I don't hear from them at all! I have to call them if I have a question to ask. I don't like that, but I like the price!

They are very good with claims but very expensive. They increase rates every six months. This year, it's well over a thousand dollars, even with no tickets, no DWIs, and no accidents!

I've had them for years. Everything is okay except they are expensive.

Trusted personal business partner for decades. High price but they do cover you when needed.

Seemingly 3x more costly than other options.

I would definitely check other insurance options because when you get older, they double your rate like they did mine.

I have had no claims. Low mileage, driver safety certificates, car garaged, excellent credit, bundled with homeowners. My monthly auto rate has gone up $30/month in 3 years. I think they underinsured my home. When I asked the agent for details about the auto increase, he had someone 'regional' call me instead of reaching out himself.

Good but too costly.

State Farm is expensive and it's hard to find discounts or flexibility with the company.

I've been a customer with State Farm all my adult life, but they don't offer any discounts. It's too expensive.

I've been a customer for forty years with no accident claims and I'm a low mileage driver. Yet, my rates are always going up without a good reason.

They don't pay when you have a flood. $5000 expense on me. No help. Customer for 10 years.

I made 2 claims in 11 years; they denied both.

If you get into an accident and go to a shop of your choice outside of their network, it will take a long time to get your car approved and to track down where the money went. Perhaps the claim should be sent through the B2B portal, and then it sits until it gets assigned to be reviewed. Maybe they set up a virtual review, or perhaps they simply go off the estimator's email. It's random every time. And once it is approved, good luck making sure the body shop gets the money.

When I needed help, my agent was great! But the intake call and assigned adjuster were not. Beyond poor communication and inability to assist, the adjuster was put off by my questions. She did not communicate beyond automatic emails and didn’t care about assisting me. I would not use this company again.

My agent failed to be transparent with me about the life insurance policy he sold me. It’s not effective for two entire years! But he really led me to believe it would cover us right away. I just bought enough to cover funeral expenses. When I got the paperwork, I confronted him, and he said, "Oh, two years before it covers is standard practice." I was pretty upset. I felt he was sly and dishonest. That's exactly what I've told my friends.

Lowest rate I could find.

I've been with them for over 40 years, but they say that they can't give me any more discounts, that I already have all I can get. I am 67 years of age, haven't had any accidents or DUIs in a very long time, decades, that should count for something. I pay my bill on time every time. I also have my house insurance with them.

You better think twice before going with State Farm. They increase rates from the time you get it until you can’t afford it. I pay $118 a month and have a perfect driving record. Money grubbers.

They're too expensive. It seems they go up every other month. I didn't even have decent coverage like roadside service or towing.

Too expensive since I am a senior citizen with no accidents, DUIs, or tickets in over 10 years or so.

They were unhelpful in the wake of the pandemic when the shortage of auto parts led to long waits for repairs. There was no flexibility regarding lender vehicles or rentals.

Fast claim payments, great customer service, too expensive.

It started off well, but my rate is increasing more often and I haven’t made a single accident claim since becoming a customer.

State Farm has increased their insurance prices significantly without notifying policyholders.

In the past, I had always received excellent service and prices on my policies in Kentucky. When I moved to Florida, however, the prices skyrocketed and the service is much poorer. I’m really not satisfied with it now and I am exploring other options.

They keep raising their prices and cut off my roadside assistance, saying I used it too much. I've been with State Farm for over 20 years. For liability alone, they are charging me $148 a month.

My premium has doubled in the last 18 months with no accidents and no claims. I don't recommend getting insurance with State Farm.

They have priced me out. Since I moved, it's way too expensive.

The commission fees are exorbitant, which leads to customer rates being extremely high.

Poor. A roofer told me it looked like I had hail damage, so I called my State Farm agent. He sent a roofer representative to inspect my roof. The representative said I had no damage, so no claim was made and no repair was done. Later on, I contacted other insurance companies, and they said I had a claim made on my insurance, which would result in higher rates. State Farm did not pay me anything for roof repair, but they made a claim on my insurance.

The insurance is too expensive. Agents earn a commission, so they tend to promote more coverage. I've been a good driver all my life, and I'm 69 years old. After an accident in July 2023, my insurance increased by almost $200, which is more than I've ever paid.

Insurance is good, but the price has gone up.

High cost and poor customer service.

My payment has gone up considerably and it's not affordable anymore!

No veteran discount, no discounts for no accidents or tickets for over 3 years.

They keep increasing rates for no explainable reason other than to cover the cost of their payouts to other customers. They punish you for claims even if it's not your fault, like hurricane damage or other drivers hitting you.

State Farm sent me a letter stating that they were canceling my collision and towing and labor costs effective 10-28-2025. The reason they gave was that they could not verify that my husband had a driver's license. He was told by a patrolman that he has 2 years to get his license renewed.