Is State Farm A Good Insurance Company? Reviews From Over 21,248 Customers

Too expensive.

The company is good, but over time it was getting too expensive for me.

I’ve been with them for more than 50 years. They’ve been great!

No issues.

Slow to settle, and I’ve also had issues trying to change or modify my insurance.

State Farm is a wee bit expensive, but I haven’t had any other trouble with them.

A little expensive.

I have had no problems.

Could not ask for more, except for a better rate for elderly drivers on an extreme budget.

Check around, but State Farm is the cheapest. I've been a customer for over 20 years now.

Great.

Great customer service and care.

I've been with State Farm for over 10 years, and I absolutely love their quality and service.

Go with State Farm.

They are the best, especially Laura.

They're very good and nice.

I save money by bundling with State Farm. We have a great agent who looks out for ways to help us save money.

I haven’t filed any claims, but the price is high.

All of my questions were answered, and the policy fit my needs.

The best.

I like State Farm Insurance, so I would recommend them to everyone.

Investigate all your options and rely on advice from your agent.

Great.

Well, they treated me well, and they added towing without charging me any extra.

Too expensive considering my age. I’ve had no claims for over five years, have a great driving record, and we drive a limited number of miles each week/month.

I have been with State Farm for 25 years. I have always had a wonderful experience when I visit the office. Eli, Elizabeth, and the puppy have always greeted me in a friendly manner and are very pleasant to talk to. They know their profession very well, and most importantly, I trust them and know they are watching out for me.

They are exceptional to work with.

Great.

Expensive, even with no accidents or tickets.

Sufficient! Excellent! I’m happy with you! I told my friends to go to State Farm. They are the best!

I think it’s a rip-off. If you’ve been a gig driver, they charge you way too much.

Great experience overall—my policy, the customer service, the price, and the discounts. They make sure you get all the discounts you qualify for. All in all, great. I would definitely recommend State Farm and Leo's office.

Check rates before you buy.

Excellent.

I’m not happy with my rate increase after one at-fault accident, especially after 50 years of driving.

Good company!!

They’re good, and they take care of me right away—no problem.

My rates just tripled because of my accident record.

They try to give me the best rate possible, and their customer service is outstanding!

They’re quick to process claims. The only bad thing is that the rates tend to be high.

Excellent prices. Reputable brand.

It’s expensive.

They were the cheapest I found.

State Farm is my current insurance company. They are wonderful!

Rather expensive, but the customer service is great.

I had no issues with State Farm regarding insurance coverage.

I need a better rate.

I’ve never had a problem with them.

Good customer service for my vehicle during the hurricane.

I loved the ladies at the Pikeville, KY State Farm office. They were the best. They always talked to me and helped me with anything I needed that they could possibly do. I hated to switch because they were so nice, but I saved over $100 a month.

The employees are very helpful, but the insurance feels overpriced. Check around for pricing.

Everything is good except the price, and there’s no way to talk to them about the price.

It’s good, just a little expensive.

I don’t have any problems with State Farm. I really like them.

I would recommend State Farm. They’re responsive and have good rates.

I had a broken car window, and it cost me nothing for State Farm to come to my home and replace it. It didn’t take too long for the technician to replace it.

Good experience, and they were so kind. I enjoy doing business with them.

Great customer service when adding or removing a car from my policy. Fortunately, I haven’t needed other services.

Great—no problems, and great rates. $89 monthly.

State Farm provides outstanding support and customer service.

My monthly payment just increased for no reason. I'm shopping for a new company.

I'm not sure I'm getting all the applicable discounts.

Instead of giving me one policy with three vehicles and all my discounts, they decided on their own to give me three policies so they could charge me more.

I’ve been with State Farm for about five years, and my rates are now unreasonable. I have a clean record and have never filed a claim. My vehicles are older, and each year my rates go up. I’ll be shopping around for better deals.

I’ve had them for five years and never used them, and they’ve more than doubled my premiums. I have no idea if they’re good.

Expensive, but informative.

Too expensive, and not great at covering claims.

I went to sign up for State Farm so I could set up automatic payments, but instead I found the form for uninsured motorists. I can’t get it to change to the policy I want, even though it’s right there on the screen. Then I tried to find where to set up auto pay, but it wants me to sign in and I don’t have a password.

Expensive and good, but you can’t submit a claim without worrying about cancellation.

First, I had to pick something above for claims, but I’ve never had a claim. Next, State Farm has raised rates so much it’s crazy. I drive under 100 miles a year, so no insurance is priced right for my habits. But I lease and need full insurance with high limits. I have an 850 FICO score, no claims in 20 years, and only one driver. I dropped State Farm for Progressive.

I won’t refer a friend. I just received my six-month renewal, and my premium went up $100.

Shop around—they always raise their rates after a year.

I’ve called my agent’s office in the past and left messages requesting a return call, but I didn’t receive any follow-up. My Roth IRA was transferred to a different office without any notice.

Too expensive. Very hard to deal with after an accident when they have to pay. They want to use old parts and only want you to go where they choose.

They raised my rates.

Very expensive!

They don’t cover any claims; they fight you until the end. I did nothing but pay for full coverage and comprehensive coverage. I suggest to a friend not to go with State Farm. They might be cheaper, and they might act like they do a lot, but they don’t do anything when it comes down to the real thing.

The premiums are outrageous.

Prices are way too expensive.

Prices are way too high!!

The local agent has no clue how the claims process works. If you call them, they just send you to the 800 number and don’t offer any help. We had one claim and ended up with four claim agents, and none of them talked to each other. One agent says one thing, and the next agent says that’s not how it works. It was a very confusing process.

It’s not so bad as long as you don’t have an accident or a problem where you need them. They’re like all the other ones—they don’t want to pay out anything to you or anyone. Big name, big advertising, little action. But that’s all insurance companies.

Don’t go to State Farm because their rates are high.

Very expensive, especially for senior citizens.

My auto insurance increased by over 100%, and I never missed a payment.

I’ve been with State Farm for years. They constantly change reps, and they don’t tell me anything. They’ve raised my rates without notifying me until I call them. Very unprofessional. There were two accidents that I feel were not my fault, but State Farm sided with the other driver. If your flashers are on and you’re backing up, why would a driver keep moving forward?

My insurance went up by $30.00. That stinks.

When a customer has been with them for more than five years, they still charge extra. I was charged for adding a POV, and there was an additional charge included for the policy I already have.

Most people are pleasant and helpful. However, there’s sometimes an attitude problem, and they don’t seem to double-check available discounts that may apply.

Bad customer service. They never answer their phone and don’t return calls. When they do call back, it’s 2–3 days after you leave a message. They won’t check whether you’re eligible for any discounts or help lower the cost of your insurance, and they don’t communicate with you.

If you file a claim, be ready to pay.

I had one minor accident in over 15 years. It caused $2,500 in damage to the car I hit, with no damage to my vehicle. I’ve never filed any home or auto claims, and I was told I can expect a $400 surcharge on my premium for a couple of years.

Neither bad nor good. Only in the last year have prices decreased, but home insurance went up drastically. State Farm should use the money spent on NFL advertising to lower insurance costs instead.

They are very expensive. Look for cheaper insurance.

I have to request things more than once, and the agency staff needs more training.

They won't tell you if you got any kind of discount, even military.

It costs too much, even with a perfect record for my wife and me. Please lower my bill—it's really hurting my budget. I’ve been with SF a long time. Come on, please do it!

Every time I get my renewal, my insurance goes up. That’s why I left.

I think it’s too expensive. I keep reading about all the advantages I should have because of my age, clean driving record, and the fact that it’s a collection car that’s seldom driven.

Average. My current auto rates are not too bad, but I think my homeowners insurance is way too high.

I can’t access my account because it says the information I’m using isn’t correct, and I don’t get any help when I email them.

I’m very upset that my homeowners insurance went up a lot for no reason. I love my agent, but I’m tired of insurance and taxes going up every time you turn around.

Too expensive. It’s an excellent agency with wonderful employees, especially Arleen at the front desk. Without a doubt, it’s the best agency of all the insurance offices I’ve dealt with in numerous states throughout the U.S.

Think twice—it’s very expensive for low-income people.

Good customer service, but it’s expensive.

Shop around—State Farm is expensive.

No tips. I would have continued, but the increase was too high for someone with my age and driving record. They obviously were no longer interested in keeping me as a client.

After 59 years with State Farm, they chose not to renew my homeowners insurance because of two claims in the last 4 1/2 years.

All insurance companies are the same. The only time you get a fair price is when you’re a new customer. Every six months, the price goes up and up. It doesn’t matter if you’re a loyal customer with a good record—they only care about profits. If you have a claim, they always look for a reason not to cover it.

Find a better insurer. Premiums are too high, and the service I received was subpar.

Get the best value for your money. I was a faithful customer, always paid on time, and was rewarded with two price increases in a year. Why should I pay more for the same service?

You get decent coverage, but you pay very high prices.

Horrible. I got in an accident, and they couldn’t care less. It was the first one in my life. They seemed more worried about keeping their money than helping me.

Average, but expensive.

Too costly and overpriced. I can never talk to the same agent.

I barely drive my car due to gas prices. They say the reason for high insurance is that there are so many cars on the road, but I’m not on the road that much. My cost was $162.00 a month for full coverage. I removed some items from my coverage to bring the cost down, and the price is now $129.00.

I had a few comprehensive claims, and now they’re dropping me.

The price went up right after we signed up. Service was average, and the website was average too.

My neighbor wasn’t covered, so I immediately had second thoughts. The way they bill is very confusing. I don’t trust them and feel like they take advantage of people.

All corporations are fundamentally greedy. You get what you pay for, but the head office doesn’t care about you. If you file emergency road service claims, there’s a chance that coverage will be taken away, but there’s no clear cutoff for how many claims you can file. If you file comprehensive claims, they may raise your deductible or drop you. If you file any claim at all, there’s a chance they’ll drop you. It hasn’t happened to me, but it’s what I’ve seen. It’s all pretty arbitrary and depends entirely on which underwriter is handling your renewal. I’m sure it’s that way with other companies as well. Bottom line: make sure you understand your coverages. For me, State Farm is the cheapest for the coverage I want, but that’s always subject to change. Hopping companies a lot increases the odds your rate will be high. If you can budget for higher than state minimums, go for it, because 25/50/25 is all but worthless in a serious situation. File on the other person’s insurance if you’re not at fault in the accident, and always get a police report. Make sure you get the app because emergency road service claims are unnecessarily difficult if you don’t have it. If your phone is locked in the car, you may have a hard time, because the 800 number for emergency road service is a nightmare, and there’s nothing your local office can do about it except let you pay upfront and then reimburse you later.