Is State Farm A Good Insurance Company? Reviews From Over 18,138 Customers

The rates are too high.

Check on coverage to include uninsured motorists. More and more drivers are just getting liability coverage.

I have nothing but good things to say and have had nothing but good experiences with them.

Get all the discounts you can for any insurance you have. It can make a big difference.

Better than most, but not the best.

Make sure you're comparing apples to apples.

Overall excellent; just always looking to save money!

They're very reasonable, and I can't find anything else that's more reasonable.

International is very easy. My agent was very efficient and completed the task as I asked. The price went up a lot. I wasn’t very happy about that, but I guess that’s the price of owning a new car.

I think State Farm is one of the top insurance companies for auto.

Good price, good customer service.

I speak with several girls in the office, but it seems they always end up having to speak with a woman who never wants to spend any time talking to me. She tells me things, and that’s it—no room for discussion. I ask about other options, discounts, etc., and she answers me—no, you have all the discounts. I barely drive my car, maybe like 25 miles a day (not even). I’m retired, so the car sits. I believe she always says that I’m discounted at the usual average mileage, but I don’t drive much anymore.

State Farm provided me with competitive rates, excellent customer service, and even checked on me from time to time. I have no issues.

Service was prompt and efficient. The only reason I’m looking for another insurance company is the cost.

They need to offer a better discount for longevity.

They respond quickly, but they don't like multiple claims. The premium is reasonable.

In general, I am very happy with State Farm, but not too happy about the prices for my policy.

Good company. Decent price.

Pricey but great customer service and easy claims.

Luckily, I don't need to use it much, but it is expensive and no discounts are offered for long-term insurers or no accident discounts. I WOULD SHOP.

I called to see if I could get a discount, and I was very happy with the discount I received.

I recently sold a car and am changing my coverage. It seems like I'm getting less coverage at the same higher cost for two old cars. I'm looking for savings as I hardly drive 100 miles in a week.

Be careful, read the items that come in the mail promptly and respond promptly. However, they do answer all your questions and take care of what you need, so I am glad I am staying with them.

They gave me one price, and a month later it was increased!

Get the best price you can.

State Farm was good until I added a new car, and then things got ridiculously priced. I switched, and now my home insurance is about to be switched from State Farm.

The price I'm paying is too high.

Talk to a couple of different agents and find the best deal and what's the best coverage for you.

They are okay. Too high for my car.

Need cheaper rates! We are retired and need all the financial help we can receive.

Good, but it's getting too expensive, even with no accidents or tickets.

I have always had a good experience with State Farm. They are always willing to listen to you and try to help you out.

Cost is always a factor, depending on your ride. We had full insurance on our car, and when Amy hit a deer and totaled it, I believe we received a check within 20 days or less. The process wasn't a hassle. Bottom line, we were very happy with the amount we received!

Fair and affordable.

All auto insurance in Florida is very expensive. Go with someone you trust.

I used to pay $155.77 and now I’m paying $317, with no explanation why I’m paying almost double what I was paying.

The company is fine, but the price of anything and everything is the problem. Good product!

State Farm has always been a great car insurance company. They have helped me when I needed it in any situation.

Customer service is the best!

State Farm is such a great insurance company. I have nothing really bad to say about them except my rate was too high. I'm 55 and disabled, and there's no way I should have been paying over $300 a month for full coverage insurance for my 2012 Equinox. So I started searching around and was more specific with my search and found a cheaper rate with the same perks and options. Cheaper, but I think State Farm is still a good company.

State Farm is very fast at handling claims. I am pleased with their services.

Recently, almost all vehicle insurance companies are falsely quoting prices for senior citizens. My example: I'm 76 years old, travel less than 16 miles per month, have my truck in a carport, and have been given false quotes of as little as $39 per month. When I call, the least amount I'm quoted is $250. All I need is liability insurance and no home insurance.

I have had great customer service since I joined them almost 2 years ago, and the rate I pay is cheaper than every other insurance company that claims to be able to get me a cheaper rate. If it ain't broke, don't fix it.

They are considered one of the best, but they’re expensive.

It's okay, but I can only afford state-required coverage.

Professional, but the rates are too high considering my zero claim history. I've never had a claim, EVER!

It's okay, but I wish the payment wasn't so high.

Well, no issues for years, other than the cost seems high for an old lady who drives a few miles per day and 150 miles on holidays. Until one day, I had to pay $45.00 to be towed to my mechanic one block from my home, instead of the nearest mechanic 16 miles from my home! I believe it should be my choice!

I'd say shop around for senior discounts. The service is excellent, but their prices are prohibitive. I think I'm going to look around for a price I can afford. Everything is so expensive.

It was super easy and fast online. Setting it up was easy as well. Yes, I would tell a friend to use them.

So far, so good, but I would like to lower my payments per month.

They keep raising their rates regardless of how long you have been insured by them.

I have been very happy with my current insurance, which is why I have never changed after over 20 years. I just wish it was cheaper, but no other insurance is any better.

State Farm is expensive, and I don’t understand my policy at all. So, talk to the company you are contemplating and compare what coverage you really need, not just what the company wants to sell you.

Customer service is good. Coverage is good but expensive.

Good but overpriced.

Great, other than the price being almost twice what it should be. The agent does nothing, and I have never met him. We went to his office; he didn’t come to us. I have been with them since 1979 and expect some loyalty rewards, but none were given. I love State Farm, but they need to do better.

It's about the people. I use the State Farm that is 300 miles from where I live, with many State Farm agencies along the way. It's about the people. One little part-time agent kept me updated on what was going on with the insurance company. Katie started talking to me 9 weeks before I needed a new policy, and she is why I moved to State Farm and is still the reason because she is my agent.

No problems - multiple vehicles covered, decades-long customers.

It's been affordable.

Based on my experience, State Farm practices a loss leader approach to get your business. They started me out with a low competitive rate to get my business and then hiked it up dramatically for no reason. I’m retired, I drive 10 or 15 miles a week, and I’ve had no violations, accidents, or anything else, and they raised my rate by 30%.

High price, renewal went up $500.

I have had State Farm for about 30 years. This past January, we had an ice storm where trees fell on the house and on three vehicles. They would not cover anything on the claim I filed. I would not recommend them to anybody.

You can be with State Farm for 15 years for cars and home insurance, but when you have a claim, you will get 15 numbers and 15 people to deal with. Parts that are obviously damaged are not quoted, and you start with back and forth emails.

We have full coverage. They wouldn't pay for any repairs due to hail damage. The windshield was completely shattered and 4 out of the 5 lights were broken. They said it was totaled. We only bought the van 2 months ago. This company is disappointing.

They don’t help with discounts and they try to deviate from any savings.

State Farm has become expensive over the years. Even though my policy became cheaper, they canceled it by not renewing for the next quarterly cycle because they couldn't verify another driver on the policy for underwriting. However, the person doesn't own the vehicle—I do—so there was no reason to cancel me. Anyway, I was involved in a hit-and-run by another driver recently, and State Farm didn't give me a discount on the deductible. I also had to pay taxes on the rental car I had for a few days. So, I am through with them.

I have had no major claims, but the glass coverage is very good.

I'm a senior citizen who hardly ever drives, yet I'm paying an outrageous bill monthly.

Rates are not transparent. Premiums have increased every few months with no explanation why. I have a clean driving record and no claims.

I have been with State Farm for over 5 years. I have minimum coverage, my car is a 2002, and I have had no tickets or accidents, yet they still charge me over $100 a month. I am currently checking on getting a better rate with a different company.

I am a 47-year customer of State Farm, but this year's home insurance policy is way too high, $1500 more than 2 other reputable competitors! What would you do?

Rates rise as you grow older, not the way insurance should be. Good drivers should be rewarded, not punished for the faults of others.

I've never had to use it, but they more than doubled the cost in one year.

No personal contact. Customer service is fair. Good insurance coverage. Too expensive. You have to understand the "insurance" business and determine what coverage you need on your own. It's frustrating when trying to obtain information. The agent is never available. You always have to talk to staff and never speak to any person twice.

Much too expensive. I have been with them for years and have a clean license.

State Farm is my current insurance provider, and they are horrible. The Kings Park office has done nothing but raise my rates, even though I have no tickets or accidents.

The price is getting too high.

Started at a good rate, but it went up every month after that.

I was given one amount, and the second bill doubled with State Farm.

I’m retired and only drive 10 to 15 miles a week. They just raised my rate by 30%. My presumption is they hooked me with a really low rate and then, for no reason, tried to slip in rate increases for which my agent can give me no explanation.

Too expensive. They charge seniors with older cars too much.

When my wife had an accident, which was completely unexpected, the insurance company took their time to pick up the vehicle from the tow yard and take it to the shop for assessment. It took a total of a month before they claimed it as totaled. I was $6,000 in the hole, and mind you, the car was maybe a year old, practically new. Thank God I had gap insurance.

I have asked this company for discounts and to give me a price that reflects my actual coverage needs. Yet pricing remains at a premium that they say they can't change. I have a perfect driving record with no accidents in my entire lifetime of driving and no tickets either. I want the cheapest coverage mandated by law for liability. I own my vehicle, and it is 35 years old but has been rebuilt from the ground up. It's just like new.

Better than my experience with State Farm adjuster’s response to my only accident.

Don't use State Farm as they charge high rates for senior citizens and disabled veterans.

I find it very difficult to deal with the claims department and it's not easy to get a hold of them. When you do, you're on hold for a long time. The people at my main branch are helpful and nice. The value for the money is pricey.

Our agents were poor at returning calls, and their advice was confusing. It was as if they didn’t do anything. There were no suggestions on how to lower rates.

Good, but I saw a lower price for my insurance from Liberty Mutual and can’t get it.

Too expensive. I drive less than 100 miles a month and have never had a claim. Why is my coverage $125 a month?

It's terrible. I was told one rate when I signed up for the policy, and now they're charging me almost $200 more a month since the second month I've had them for my auto insurance.

Horrible experience with claims. Every step was delayed by 2 to 3 days. They allowed my vehicle to stay at a tow yard until the very last day that storage fees would be covered, and the only reason I was able to catch it was because I called them myself. My claims representative told me it would only take two to three days for her to get back to me, but it actually took her a little over a week, and I had to call her myself to hear anything. My claims representative also didn’t send me everything I needed to receive my settlement and never tried to follow up with me. I had to call her, and then she tried to make it seem like I never sent it on my end when it was actually her fault. I’m very frustrated and disappointed with this whole experience. I understand there can be delays in the process, but please don’t tell me something’s going to be done by a certain time if you already know there’s going to be a delay. As soon as this claim is processed, I will be getting new car insurance.

Unfortunately, State Farm raised my monthly premium twice with no real explanation.

Too expensive. You keep the price, but when I check rates, there are even cheaper rates at State Farm.

I talked with them twice. They raised the monthly payment by $200 all at once without any email or text to let me know.

Customer service has been very poor lately. I’ve been calling and emailing them for weeks to help explain why my bill went up significantly over the last month. Still no response. What’s the point of having an agent if they don’t do their job?

I would suggest not purchasing insurance from State Farm. They offer one price to secure the business, followed by an immediate rate increase.

Too expensive, way better deal in Oklahoma. The increase was way too much, going from Oklahoma to Colorado. Get the price of Oklahoma, just 300 miles north. It's not fair. I've had insurance with State Farm for many years. They had an excellent dealer in Boise City, Oklahoma; however, they did not treat her well. So with all that said, I am looking for better insurance.

They increase prices without letting you know. You have to keep a close eye on your policy.

I have had no reason to contact or talk to my insurance except for payment, which has been going up every six months for the past three years! I now pay more for one vehicle than I used to for two. My insurance for one vehicle has more than doubled in three years! That's with no claims and no tickets on my record for thirty years!

State Farm always raises rates and does not explain why. It is always a battle to get information, and the agents are not helpful. They seem more concerned about their portion. Insurance for someone with no violations, tickets, or claims should not be over $200 a month.

Premiums have escalated drastically even with no claims and very low annual mileage.

The price keeps going up. The one and only time I needed help, they did not assist. It took days to get my truck towed. They don't even send proof of coverage anymore. However, by law, I have to have coverage, and yours is low-priced.

Regarding home insurance, don't trust them to come through as expected. My house was hit by my neighbor's burst water pipe that magically cut through my wall. My handler didn't know what to do and simply put my claim into the national list, and no one has come to see me since February 16th, and it's April 16th now. I'm out of a house, my car got hit, and they made me fill out two claims (two deductibles) to fix it. Now someone plucked out my turning signal light, and I need a police report to do anything about it, but couldn't wait past five hours to get the report. So again, delays from all sides are bouncing against one another, making a bad situation worse. I am on the street and can't pay my insurance now because I ran out of money! I am too distraught and angry for a better explanation at this point. Terrible. And after they were wonderful as I worked out my grandma's home policy claim from a fire that took 60% of her house and restored it! I am flabbergasted by this.

Supposedly a waiver was coming for State Farm customers. It didn't. My rates went up instead of down. It's too expensive from State Farm, so I'm looking.

Costs too much, no real good discounts.

Rates go up no matter how long you have been with them or your driving record.

Prices have tripled in the last 2 years.

I recently had a blowout from a pothole. I called State Farm for a tow since I had towing coverage. An hour and a half later, no tow truck. I called them back and complained. They said I would get a call when the truck was on the way. Never got a call or a tow truck.

They were better than State Farm by $200, but they raised my rate without even calling me.

The cost of insurance keeps going up.

State Farm is charging me $215.02 per month for my 2012 Nissan Murano. I called them, but they were not interested in discussing my policy and rate. I am looking forward to the day I cancel them.

Rates are high, no discounts for veterans or senior citizens, and I haven’t had tickets or traffic citations in years.

The price increased way too much, and that was not the deal when I added a new car.

In past years, it was good. Now the rate has jumped up 35% and coverage is up 5%. This is ridiculous. I have a 1999 Jeep with $5,000 coverage that was charging $108 per year, and this year it went up to $140 for the same coverage. Not good!

It's way too expensive for not turning in a claim or getting a ticket for over 25 years.

Offhanded and more interested in cash than anything else. I drive 6,000 miles a year or less and get little discount.

You will pay large sums of money for your auto insurance, but you better never have a ticket or accident, because you will not only pay higher premiums, but much higher and for many years, even though you have had an excellent driving record for years prior. It does not help if your spouse hasn't ever had a ticket or accident. Auto and homeowners insurance is way more costly than it should be.

I have been with State Farm for over 66 years. Times are changing now; both my wife and I are retired, driving much less, and living on fixed incomes. We have 3 autos now, the oldest being a 1995 GMC truck, plus our house is insured with State Farm. I need to evaluate our expenses. Insurance is our largest cost.

I was told one price over the phone and received a higher payment when they mailed me different numbers. What a rip-off!