Is State Farm A Good Insurance Company? Reviews From Over 18,624 Customers

I would like to be able to get a quote online without having to speak to a salesperson. If the quote was acceptable, I would contact the sales representative.

Seems a little pricey. I would like to shop around.

Great people, but too expensive even with the discount through the Safe and Save program.

Great insurance company. I'm looking for cheaper insurance.

They have always filled my needs.

Never have had a problem with State Farm.

Great customer service and decent price.

Too expensive for full coverage.

They are fantastic.

State Farm is good, but they always increase rates for no reason.

State Farm has excellent insurance. I've never had any problems with them.

State Farm has always met my needs for going on 20 years.

The company is good but expensive.

No problem other than opting out of PIP to get a reasonable price.

Expensive. The company has always been easy to work with. I'm not as thrilled with my current agent as I was with my former one. They were superb; unfortunately, they retired.

Great service with agents Robin England and Mike Radovich in Great Falls, MT. Informative, helpful, and always available!

Great service, but expensive.

I have a 2020 Equinox with only 38,000 miles on it. Some months I don’t even drive 20 miles, so I believe my insurance could be cheaper. I also allow them to track my driving.

Excellent service! He called me when I insured my truck with his assistant. He even suggested playing golf when I'm in town!

The rates are too high.

Check on coverage to include uninsured motorists. More and more drivers are just getting liability coverage.

Very good. The plan should be cheaper.

Service reps are nice and knowledgeable. There are only two ways to pay premiums: monthly or lump sum.

They are great but expensive.

I have nothing but good things to say and have had nothing but good experiences with them.

Good, but a little high in price in my opinion.

Get all the discounts you can for any insurance you have. It can make a big difference.

Good experience, but I purchased a different vehicle and the premium jumped quite high.

State Farm has always addressed any problems immediately. I would definitely recommend them.

Better than most, but not the best.

Make sure you're comparing apples to apples.

Overall excellent; just always looking to save money!

They're very reasonable, and I can't find anything else that's more reasonable.

International is very easy. My agent was very efficient and completed the task as I asked. The price went up a lot. I wasn’t very happy about that, but I guess that’s the price of owning a new car.

I think State Farm is one of the top insurance companies for auto.

Good price, good customer service.

I speak with several girls in the office, but it seems they always end up having to speak with a woman who never wants to spend any time talking to me. She tells me things, and that’s it—no room for discussion. I ask about other options, discounts, etc., and she answers me—no, you have all the discounts. I barely drive my car, maybe like 25 miles a day (not even). I’m retired, so the car sits. I believe she always says that I’m discounted at the usual average mileage, but I don’t drive much anymore.

State Farm provided me with competitive rates, excellent customer service, and even checked on me from time to time. I have no issues.

Service was prompt and efficient. The only reason I’m looking for another insurance company is the cost.

They need to offer a better discount for longevity.

They respond quickly, but they don't like multiple claims. The premium is reasonable.

In general, I am very happy with State Farm, but not too happy about the prices for my policy.

I know that companies don't like calling and offering discounts, but I get so many offers from other companies about saving money compared to State Farm. You know I'd switch or would switch in a heartbeat to save money, especially now since retirement.

Never had any issues with State Farm since I first got coverage from them in 2018.

I've been with State Farm since 1968. They have always treated us fairly and offered reasonable rates compared to others.

Good company. Decent price.

Pricey but great customer service and easy claims.

Luckily, I don't need to use it much, but it is expensive and no discounts are offered for long-term insurers or no accident discounts. I WOULD SHOP.

I called to see if I could get a discount, and I was very happy with the discount I received.

I recently sold a car and am changing my coverage. It seems like I'm getting less coverage at the same higher cost for two old cars. I'm looking for savings as I hardly drive 100 miles in a week.

Be careful, read the items that come in the mail promptly and respond promptly. However, they do answer all your questions and take care of what you need, so I am glad I am staying with them.

They gave me one price, and a month later it was increased!

Get the best price you can.

State Farm was good until I added a new car, and then things got ridiculously priced. I switched, and now my home insurance is about to be switched from State Farm.

Service is excellent. Cost is an issue, but you get what you pay for.

The price I'm paying is too high.

I wish I could have stayed with State Farm; however, finances rule these days, so I had to switch to Progressive. By doing that, I saved over $200/month. So far, I have not had to use Progressive for anything yet.

Talk to a couple of different agents and find the best deal and what's the best coverage for you.

Great because of the price I pay.

They are okay. Too high for my car.

Not good in terms of price. They paid pretty fast when a tornado caused a tree to fall on my SUV with me in it. Totaled my SUV. Then proceeded to raise my premium almost 100% for a 76-year-old with 50 years of driving experience, with only 1 ticket EVER and 1 or 2 not-my-fault accidents in 50 years. I've had to give up some activities in order to afford it until I find a different policy.

Way too expensive. Customer service is severely lacking. No responses to messages and questions. Agents don’t care about anything except padding their pockets with undeserved commissions. Been with them for 20+ years and the rates are horrendous for good driving. The only way to get bigger discounts is to apply this device to your vehicle to monitor every single move while driving. I don’t need a babysitter device to prove my safety habits. Credit reports are used to determine rates and that's outrageous! So if your credit score is low, expect much higher rates. Sick and tired of paying high rates because of insurance agents needing their commissions.

The insurance is too expensive, and the prices keep going up with no discounts ever given for long-time customers. Additionally, there is poor communication when opening claims for my house roof, and I was denied full repair for a 20-year-old roof.

I've been with State Farm for a long time. They have added a bunch of rules, and you don't know what your payment is from month to month. They've made aggressive changes.

Too expensive - they doubled my payment.

Rates never went down and always went substantially up.

Not satisfied with a recent claim, a no-fault, only one I have had in 40 years, and they increased my insurance premium by $400 a year. No thank you, I will be shopping for something at a better price, possibly for seniors.

I spent hours on hold on the phone and spoke with multiple people who couldn't make a decision and had to talk to a manager. For what they charged, it was a terrible experience.

I have been with them for years with no complaints until now when they increased rates unexpectedly.

It is too high. I pay $166 a month, and I should not be paying more than $66 a month.

Shop around. Bundling doesn't always save money.

Check around to see if there are other options. State Farm, once you start with them, will raise the price on every renewal.

Not happy with State Farm. I'm going to another insurance company because their rates are much lower than $1,000 per month for 3 cars.

Very little communication - just when rates are increased. Agent never available - inquiries handled by office staff with not much clarification.

Not good when it went from $189 a month to $474.

Same insurance. Half the price.

I was with State Farm for 40 years and, as a faithful customer, I was disappointed by the high prices I was paying. When I contacted my agent to inform them that I was switching to another company, they seemed indifferent and did not ask what they could do to keep me with State Farm. There was no reaction.

They have good customer service, a nice app, and handled my claim easily. However, they are way overpriced.

Based on my experience, State Farm practices a loss leader approach to get your business. They started me out with a low competitive rate to get my business and then hiked it up dramatically for no reason. I’m retired, I drive 10 or 15 miles a week, and I’ve had no violations, accidents, or anything else, and they raised my rate by 30%.

When you have a claim, they raise your insurance tremendously.

Mediocre. Everyone strives to provide subpar coverage for the most expensive premium. They won't take their time to customize the policy based on your needs (state mandates) and budget.

Check out other carriers and compare. Do this often. State Farm has always been a good insurer, but in recent years they seem to be having problems. They pulled out of Florida and seem to be having problems keeping the customer base they had developed. I hope they find their way to become a great company again.

High price, renewal went up $500.

I have had State Farm for about 30 years. This past January, we had an ice storm where trees fell on the house and on three vehicles. They would not cover anything on the claim I filed. I would not recommend them to anybody.

You can be with State Farm for 15 years for cars and home insurance, but when you have a claim, you will get 15 numbers and 15 people to deal with. Parts that are obviously damaged are not quoted, and you start with back and forth emails.

Watch their varying charges that change monthly. Some months I paid $255 and some months I paid $207 depending on their drive safe tracker use.

We have full coverage. They wouldn't pay for any repairs due to hail damage. The windshield was completely shattered and 4 out of the 5 lights were broken. They said it was totaled. We only bought the van 2 months ago. This company is disappointing.

They have tried to overcharge me a couple of different times.

They don’t help with discounts and they try to deviate from any savings.

It's okay, but the price keeps going up.

Too expensive for low miles driven.

I’ve been with State Farm for about 25 years. I have had no tickets or accidents, and never a DUI. In the last three years, my rates doubled, then dropped $40, then went back up $40. I feel that their rates, or maybe it’s just the agent I had, are way out of control. I canceled with them and went to another insurance company for $80 less per month and have better coverage.

State Farm has become expensive over the years. Even though my policy became cheaper, they canceled it by not renewing for the next quarterly cycle because they couldn't verify another driver on the policy for underwriting. However, the person doesn't own the vehicle—I do—so there was no reason to cancel me. Anyway, I was involved in a hit-and-run by another driver recently, and State Farm didn't give me a discount on the deductible. I also had to pay taxes on the rental car I had for a few days. So, I am through with them.

I have had no major claims, but the glass coverage is very good.

I'm a senior citizen who hardly ever drives, yet I'm paying an outrageous bill monthly.

Rates are not transparent. Premiums have increased every few months with no explanation why. I have a clean driving record and no claims.

I have been with State Farm for over 5 years. I have minimum coverage, my car is a 2002, and I have had no tickets or accidents, yet they still charge me over $100 a month. I am currently checking on getting a better rate with a different company.

I am a 47-year customer of State Farm, but this year's home insurance policy is way too high, $1500 more than 2 other reputable competitors! What would you do?

Be wary when making changes because the price you're quoted may not be accurate. When you ask, you'll hear it's because of changes that were made. It's frustrating. If you email a certain party at State Farm, you might be lucky if you hear back from that person. From what I was told, anyone can respond to an email even if it's not addressed to them. I asked to speak to Chase, but I guess he wasn't allowed to speak for himself. The increase was supposed to continue for three months. The price quoted was $120, but I was billed $193, and I was supposed to pay that for three months for a six-month policy. Does that make sense to you? Ask questions and then ask other companies. I was happy with State Farm until I went from liability to full coverage and Chase wouldn't contact me back. I think Kimmie took care of it and that increase.

Rates rise as you grow older, not the way insurance should be. Good drivers should be rewarded, not punished for the faults of others.

I've never had to use it, but they more than doubled the cost in one year.

The rates keep going up without a single violation or claim in over 5 years.

No personal contact. Customer service is fair. Good insurance coverage. Too expensive. You have to understand the "insurance" business and determine what coverage you need on your own. It's frustrating when trying to obtain information. The agent is never available. You always have to talk to staff and never speak to any person twice.

Much too expensive. I have been with them for years and have a clean license.

State Farm is my current insurance provider, and they are horrible. The Kings Park office has done nothing but raise my rates, even though I have no tickets or accidents.

The price is getting too high.

Started at a good rate, but it went up every month after that.

I was given one amount, and the second bill doubled with State Farm.

I’m retired and only drive 10 to 15 miles a week. They just raised my rate by 30%. My presumption is they hooked me with a really low rate and then, for no reason, tried to slip in rate increases for which my agent can give me no explanation.

Too expensive. They charge seniors with older cars too much.

When my wife had an accident, which was completely unexpected, the insurance company took their time to pick up the vehicle from the tow yard and take it to the shop for assessment. It took a total of a month before they claimed it as totaled. I was $6,000 in the hole, and mind you, the car was maybe a year old, practically new. Thank God I had gap insurance.

I have asked this company for discounts and to give me a price that reflects my actual coverage needs. Yet pricing remains at a premium that they say they can't change. I have a perfect driving record with no accidents in my entire lifetime of driving and no tickets either. I want the cheapest coverage mandated by law for liability. I own my vehicle, and it is 35 years old but has been rebuilt from the ground up. It's just like new.

Better than my experience with State Farm adjuster’s response to my only accident.

Overall good service over the last five years. I also had a small business liability policy. Never any claims, but they suddenly decided that they will not insure my sound and light reinforcement company. It's unfortunate that they are going to lose a good paying customer. I will take all my coverage elsewhere.

It's just way too much money, even with my mom being a customer for so many years.

State Farm is expensive for what they offer. For my 1966 truck, they wanted more per month than for my 2015 Ford Escape. I found a better deal for a year than their one-month premium.

Don't use State Farm as they charge high rates for senior citizens and disabled veterans.

I find it very difficult to deal with the claims department and it's not easy to get a hold of them. When you do, you're on hold for a long time. The people at my main branch are helpful and nice. The value for the money is pricey.

Our agents were poor at returning calls, and their advice was confusing. It was as if they didn’t do anything. There were no suggestions on how to lower rates.

Good, but I saw a lower price for my insurance from Liberty Mutual and can’t get it.