Is State Farm A Good Insurance Company? Reviews From Over 21,532 Customers

Costs too much like everyone else, but overall they’re really good.

Shop around—they’re raising their premiums.

Make sure it covers everything you need and that it’s budget-friendly. It is, however, a reliable insurance company, and I never had any complaints while being insured with them.

I’ve enjoyed doing business with State Farm. The only thing I don’t like is the extremely high premium rates. Sheesh! It’s outrageous. That’s the only reason I would ever want to move to a different insurance company. With as much business as I’ve done with State Farm over many, many years, it seems like I would get some sort of significant discount for my loyalty, but sadly I don’t. I guess loyalty doesn’t matter when it comes to high premiums. It’s disappointing that you can’t do anything to lower my rate.

The cost is high.

So far, so good.

I wish it was cheaper, but I love the full coverage.

I’d like to have collision coverage, but it’s too expensive, and my car isn’t driven very many miles each year—mostly just to the grocery store and medical appointments. It seems like full coverage should be cheaper than it is.

There are cheaper alternatives out there. I’m currently looking at some to lower my monthly bill from $136.00.

Pick a company like State Farm to take advantage of its scale and experience.

They were really good.

They don’t consider the number of miles you drive, which reduces their risk for senior drivers.

The rate is high, considering I’m a great driver and haven’t had any accidents. They should take that into consideration.

It was good, but the prices keep going up and up and up.

I’ve never had an issue.

I like the rate and the perks. I also like how the office staff is always helpful.

My only issue with State Farm is the high cost.

Pretty good.

I absolutely love State Farm. Being able to communicate through text messaging is huge for me, since I get a lot of anxiety talking on the phone (with anyone, not anyone specific). My driving record is perfect now. I’m still covered with you all until the end of the month, but due to changes in my income, I’m going to switch to Progressive to save about $80. I’m not happy about leaving you all, but I’m interested in keeping my life insurance policy with you guys if it’s the right fit for my income. Again, you all are absolutely amazing, and I’ll be sad to go!

I’m 79. I drive better than half the crazy people out there on the roads, but I still pay a higher price because of my age, I have no doubt. No tickets, no accidents, and I’ve paid on time for the last 15+ years without missing a payment, but my insurance just went up $70 a month. Horrible.

State Farm seems to be an excellent insurance company.

Go with a local agent.

Never had a problem.

Good, but I'm looking for less expensive insurance.

It’s been good overall, but my rates keep going up at every renewal. I’ve raised my deductible as high as it can go to try to compensate, but I’m reaching a point where I won’t be able to anymore.

State Farm is a great company to work with. Customer service has been awesome for the last 17 years. The price is a bit high.

They charge too much each month.

Always good service, but it’s expensive.

So far, so good. I’ll have a more accurate answer once I file a claim and see how their adjusters respond.

Great service.

They’re very friendly and very knowledgeable.

I love the people and the service, but the cost is just too high.

Excellent.

Top of the line.

Excellent experience with State Farm. Many coverage options.

They’re there when you need them.

Great.

The only complaints I have with State Farm are: (1) the premium costs, and (2) the spreading lawsuits that could endanger the company’s future.

I wasted a lot of time trying to get insurance as low as $38 a month, but I only got quotes for $100+ per month. My current insurer, State Farm, beat all of them by $20 a month or more. Right now I’m paying $85 per month with State Farm—unbeatable so far!

Always available. The cost of my insurance is fairly high, considering I don’t drive every day, and when I do, it’s less than 5 miles per day.

Very pleased, but it could be a little cheaper.

Great customer service. My agent is always there to help. Very friendly staff. I always get prompt attention—no waiting, and no worrying.

Very good.

Great experience.

I've had State Farm for years and have only had to call them twice.

Well, I guess they’re a 10, and I appreciate everything they do for the insurance on my van. I also tell my friends to make sure you get insurance to stay safe out here on these streets—that’s it.

I like my current insurance company. The staff is great, helpful, and courteous.

I think it’s okay, but I’m tired of my rates constantly going up every year when I renew my policy.

Great company to do business with.

My new policy is too recent to rate, but I’m always looking for a better deal.

I’ve been with State Farm for over 50 years with no collisions, except for deer damage (which is very hard to avoid), and their rates just keep going up and up.

State Farm will never let you down and is always there to help you.

Love it! Customer service and online support are excellent. Pricing is great. I haven’t had any negative experiences at all, and I’ve been a customer for quite some time now.

Get UM limits the same as your BI. Get enough PD to cover a $100k pickup truck. Get as much BI as they will sell you.

It’s there if I need it, and so far I haven’t had any issues.

Putting profits before respecting very long-term customers. Relying on people being afraid of change so they can keep charging more each year.

Their rate is expensive.

They are a great company, and I can depend on them to get everything done that needs to be done.

Lock in the exact date your auto payment will come out of your account. Don’t use industry terms like “draft day.” My payments usually meet the due date, but the money doesn’t leave my account on that day. The same is true of the payment confirmation—just because it says “Thank you for your payment” doesn’t mean the money has left your account or posted on their books.

Excellent.

They continue to raise rates, even though I don't have any tickets or accidents.

Insurance keeps going up even if we don’t drive every day.

Too expensive for a family policy.

Too expensive.

Too expensive for the coverage.

Not so good. After about three months, my payments went up.

Too expensive.

My rate went up quickly.

They’re expensive for new drivers. They don’t have any cheaper options.

My main issue is the cost. I’ve checked other insurance companies, but all I’ve heard is how bad they are. What can I take off my policy, or do you have any suggestions for getting my payment lower? When I call, no one is willing to help me. They say there’s nothing they can do.

Pricey, and they didn’t pay the correct amount.

Terrible rates for vehicles driven less than 5,000 miles per year.

State Farm has gotten way too expensive over the past two years. I’ll be changing insurance companies this fall.

After selling our house, it took six weeks to get our homeowners insurance canceled, and then they increased our car insurance by 66%.

Watch out for being overcharged.

Make sure to go over your policy and what it covers. Don’t rush when selecting policy options or deciding how much you pay. Don’t let them take advantage of you when dealing with a claim, and keep all paperwork and emails related to your claims.

If you enjoy long hold times, automated customer service that feels impersonal, and very expensive premiums that constantly increase, then State Farm is for you.

Shop around—don’t buy the first insurance offer you see.

They just raise prices and make excuses when I was hit. They didn’t do anything to help—basically useless.

Avoid State Farm Insurance at all costs. My rates have more than doubled over the last half dozen years, and whenever you make a claim, they automatically raise your rates. It feels like a money-grabbing company that has posted record profits over the last four or five years while doubling and tripling the cost of insurance. Ironically, my local State Farm agency is filled with wonderful people whose hands are tied and who can’t do anything about corporate State Farm.

State Farm does not seem to care about the people they insure. They made a payout by accident for something that was not my fault, and my vehicle was damaged.

They were supposed to send me a beacon, but I never got it. Now they want to raise my rates. I’m looking for new insurance and I don’t recommend them.

It was above my expectations until their rates went up.

State Farm was a good company years ago, but now their customer service skills have declined.

I've been with State Farm for home and auto insurance for years. I had a terrible experience with our former agent during the 2011 tornado. The home office sent two people from Jacksonville to help us out. I'm not sure who my new agent is.

The insurance is fine, but the fact that they keep raising my rates is not. They tell me everyone’s rates have gone up, which is supposed to satisfy me. I’m searching for new insurance right now.

I would say, "Don’t deal with the Jackson, CA office because they have the worst customer service and don’t credit payments upon receipt, so you get a late notice."

Disappointed. Three years ago, I paid $69 a month for full coverage; now it’s $137.

Too expensive. They handle payments slowly.

Good, but I’m looking for a cheaper price with the same coverage.

I’ve never had a claim, an accident, a ticket, or a DUI, but my rates keep climbing every six months. My vehicles are older and we drive fewer miles than ever, but my rates still keep going up. Being on a fixed income, it’s becoming unaffordable.

They never have an answer, yet my rates continue to rise every cycle. Ridiculous company and poor customer service.

If you want to change your plan, add or remove someone or something, be prepared to call several times and get excuses every time you call.

It's a little expensive for insurance.

They always increase my insurance at renewal, even when I haven’t had any claims, accidents, or tickets.

I would look somewhere else. There might be worse, but I certainly hope there’s better. They charge high premiums for every little thing, but then, when you do have a claim, they drag their feet and use every excuse in the book not to pay—or try to pay you much less than they know they owe you.

Not good; it could be better. Insurance companies aren’t trying to lower your insurance for you. The more you pay, the better it is for them—that’s all they think about. If you shop for insurance every six months, you might get a better deal each time. That’s all I’ve got to say.

It needs to be lower in price.

They’re below par on service and high on price.

State Farm sells you on a great plan and tells you all the things you want to hear. But when your car breaks down, even though you have free towing included, they want to drop you. I had my broken-down car towed three times, then replaced it with a brand-new car, and that’s when they wanted to drop me.

Rates go up, and State Farm avoids paying out claims.

Not as affordable as I would like.

I’ve been with State Farm for 52 years and have vehicle, home, and jewelry insurance with them. In the last three years, State Farm’s customer service and policy transparency have gone downhill. If you make a claim, they cancel your policy, and my car insurance for two cars (both of which are getting older) has gone up $100 per month with no claims. I’m shopping around.

As far as my agent goes, she’s great, but there’s a manager in the claims department who needs to be removed. State Farm’s claims department is why I’m searching for different insurance.

Rates are too high for the number of miles I drive.

Way overpriced—twice as much as I paid in CA, and it just went up another $75. I’ve been with you for over 15 years, and I’m shopping around now.

My monthly payment just increased for no reason. I'm shopping for a new company.

I was a customer for 20 years with no claims and felt like I was paying more than market value the entire time. I stayed loyal until I had a single minor at-fault claim with less than $1,000 in damage to the other person’s car, and I didn’t file a claim for my own car because it was very minor. After that, my rates doubled from $200 to $400 per month for a single vehicle and single driver, with no forgiveness or discussion. Goodbye, State Farm.

Slow roadside response. In fact, the company they sent canceled twice and left me stranded.

I'm not sure I'm getting all the applicable discounts.

Instead of giving me one policy with three vehicles and all my discounts, they decided on their own to give me three policies so they could charge me more.

They’re always too busy to answer the phone.

They never reach out to make sure I’m in good hands, and my insurance never goes down even though I’m a good driver with no accidents. They don’t bother to call to see if everything is okay.

I’ve been with State Farm for about five years, and my rates are now unreasonable. I have a clean record and have never filed a claim. My vehicles are older, and each year my rates go up. I’ll be shopping around for better deals.

I’ve had them for five years and never used them, and they’ve more than doubled my premiums. I have no idea if they’re good.

The policy price is too high and keeps going up, even with discounts. I feel like I’m paying too much.

Expensive, but informative.

Forget going to an agent and go directly with the company. State Farm is not a bad company, but their independent agents are only there to make as much money as possible for themselves. Shop carefully, get the best price with the coverage you need, and try to stick with major companies—not one that’s here today and gone when you need them most.

Too expensive, and not great at covering claims.

I went to sign up for State Farm so I could set up automatic payments, but instead I found the form for uninsured motorists. I can’t get it to change to the policy I want, even though it’s right there on the screen. Then I tried to find where to set up auto pay, but it wants me to sign in and I don’t have a password.