Is State Farm A Good Insurance Company? Reviews From Over 19,189 Customers

She kept me in line and got auto pay hooked up. Love it!

Fair and accommodating

Low rates including my renter's insurance.

Everything was great until they allowed me to go until June without realizing I hadn't paid February's bill. I had no idea I was behind, as far as I knew, I was caught up. Then, 3 months later, I received a bill with three late fees for three different times. They didn't bill me until 3 months later, and they didn't even inform me about February's bill until June. Other than that, they're really great with what they offer, like roadside assistance. I haven't seen the discount yet, but hopefully, it will be applied as they say.

Way too expensive.

They are good. I haven’t had to use them yet, but in the past 50 years, I had them for 38 years with no problem!

Very nice agents to talk with.

Things were done in a timely manner.

I have had no issues. I'm very happy.

I appreciate it when they say they emailed me my insurance cards, and when I tell them nothing could be opened, they immediately call me to see what the problem was. Thanks!

Very good people to work with.

One of the best experiences with insurance companies I’ve had.

I've received excellent service, but my rates keep increasing without any claims on my policies.

It's gotten too expensive.

Excellent, I have had State Farm for over 40 years and occasionally I do shop around, but nobody beats State Farm.

State Farm is best if you get to know your agent. The better that relationship is, the better the experience with the agency as a whole. For bundled insurance, they have some of the best rates. We saved extra so that we could raise our deductible, and we put the premium difference in a high-interest bank account, so that we can pay small claims.

No problems or claims. I would like it to be less expensive.

The cost goes up faster than my Social Security and pension income, especially for my age group of 79+.

Anything I needed, I just called, and they took care of it and called me back to say it was done.

Professional service in a timely manner, thank you!

Customer service is always good, including roadside assistance. Unfortunately, it's a little expensive for my budget.

They offer higher coverage for lower premiums and deductions.

I definitely recommend my insurance provider. They offer very good service and a good price!

I would like to be able to get a quote online without having to speak to a salesperson. If the quote was acceptable, I would contact the sales representative.

Seems a little pricey. I would like to shop around.

I love my agent in Oakdale. They're amazing!

It's expensive.

Great people, but too expensive even with the discount through the Safe and Save program.

Great insurance company. I'm looking for cheaper insurance.

It took too long for State Farm to approve funds for repairs.

Shop around. Most of the insurance search engines recommend insurers that pay the most, not necessarily the best or cheapest.

They have always filled my needs.

Never have had a problem with State Farm.

My broker takes care of all services, payments, and claims quickly!

At the time of acquiring car insurance when I first moved to VA 2 years ago, they had the best price. They are very prompt in replying to any inquiries.

Too expensive and only good service.

Easily available and they answer questions well.

Great customer service and decent price.

Too expensive for full coverage.

They are fantastic.

State Farm is good, but they always increase rates for no reason.

State Farm has excellent insurance. I've never had any problems with them.

I like my State Farm insurance agent and his staff. I decided to change my auto insurance to get a better price.

State Farm has always met my needs for going on 20 years.

The company is good but expensive.

No problem other than opting out of PIP to get a reasonable price.

I haven’t had any claims, so not much info, good or bad.

Expensive. The company has always been easy to work with. I'm not as thrilled with my current agent as I was with my former one. They were superb; unfortunately, they retired.

Too costly for Arkansas.

Great service with agents Robin England and Mike Radovich in Great Falls, MT. Informative, helpful, and always available!

Great service, but expensive.

Great service but pricey.

Premiums have skyrocketed, and I haven't had any accidents or tickets.

I have a 2020 Equinox with only 38,000 miles on it. Some months I don’t even drive 20 miles, so I believe my insurance could be cheaper. I also allow them to track my driving.

Excellent service! He called me when I insured my truck with his assistant. He even suggested playing golf when I'm in town!

I like them, no problems.

The rates are too high.

We've never had anything but great service with State Farm.

Check on coverage to include uninsured motorists. More and more drivers are just getting liability coverage.

Does the job but quite expensive.

Longevity as a client doesn’t matter; rates continue to increase every 6 months. It's a good practice to continue to shop around and move your insurance coverage to different insurance companies for auto and home policies. I've been with my insurance company for over 15 years, and if I knew the information I have today, I wouldn't have been a loyal customer for so long. You get nothing in return, like better rates, etc.

There is no customer service and no communication. Rate increases are beyond unreasonable.

I'm not very satisfied. The price is high even after I had them review it again because there are changes in my driving experience, such as how much I drive now since I don't drive my car every day anymore.

Once you get a ticket or accident, your insurance rates go sky high and take forever to come down.

Satisfactory.

I pay more than my car payment for insurance. There is no interaction with the company. If I have questions, which I have had, there is no one to ask.

State Farm is good about paying a claim, but their claims adjuster is out of touch with reality. They need to see what the repair company will charge and then plan accordingly. In my case, the VW dealer wanted $3,100 for repair, but State Farm had me pay that amount plus $500 more (total $3,600). WHY?!

Customer service isn’t any good on the company's part, but the agent level is great. They have a telematics program that has failed people with their discount, and they fail to take accountability for the technical hardware failure.

Average coverage with no personal interaction.

The rates are extremely high.

State Farm changed all their coverages and it's very hard to understand what has transpired. One policy went up 400% (no claims ever made on it).

Keeps raising prices... starting to look elsewhere.

The policy increases every 6 months without fail!

State Farm just keeps raising the rates. They have no desire to work with you and save you money.

After over 5 years with State Farm, I've decided to move on after my next term. This company did not treat me well. I used their app to update my new vehicle information, and they charged me $200. Their system changed my information without my permission. All I did was enter the new vehicle information, but the system altered my policy details, such as indicating I didn't own my home when I do. My agent couldn't help me. So, good for you, State Farm. You got me for $200, but you also lost a loyal customer.

Very difficult to get responses from the claims handler. I felt the only time I got responses was after complaining to the insurance agent about the lack of any response. The insurance agent, on the other hand, was very responsive.

The pricing is too high, and your "Drive and Save" program has been deceptive since its introduction a few years back. One day, my rate suddenly went up. When I called my agent, I was told to enroll in "Drive and Save" to get a discount off my current rate. How can I get a "discount" off my "regular" rate when my rate just went up? All "Drive and Save" would have done is reduce my rate to what it was before you raised it. I can actually save 40% with another provider unless you can match their rates and give me the minimum required state coverages. Your agents are great; they are friendly, professional, and quick to reply and adjust any policy requests. I highly rate them all 5 stars. Thank you.

My car policy was canceled after only 3 months because of the money my former insurance company paid out for an accident two years ago. I told the agent about my driving history and was issued a higher coverage than needed at my request, paid on time, and did the Drive Safe program. I even combined my home and car policy with this company. Too bad for them that my house policy follows me wherever I go. It was over $200 a month with the coverage I put on it.

My wife and I recently moved away from ST Farm after 45 years because their rates skyrocketed and their claims service was terrible. Our agent admitted to us that their rates were much more expensive to help cover the class action lawsuits.

They are out of their minds offering that kind of coverage. If they want to compete with State Farm, they must provide better coverage with better prices.

I'm sick of the constant increases! My insurance goes up every renewal, with no accidents, no claims, and no tickets. It's frustrating. I've been with SF for over 7 years, and I'm looking for something better. I'm tired of being a good driver and being rewarded with higher premiums. It's ridiculous.

Need to reduce rates for lower mileage driven.

Great customer service from staff! However, there's a lack of consideration for lower rates for folks who have never had a wreck, low mileage use, no DUIs, etc. These are meaningful issues for consideration when calculating cost!

Not good in terms of price. They paid pretty fast when a tornado caused a tree to fall on my SUV with me in it. Totaled my SUV. Then proceeded to raise my premium almost 100% for a 76-year-old with 50 years of driving experience, with only 1 ticket EVER and 1 or 2 not-my-fault accidents in 50 years. I've had to give up some activities in order to afford it until I find a different policy.

Way too expensive. Customer service is severely lacking. No responses to messages and questions. Agents don’t care about anything except padding their pockets with undeserved commissions. Been with them for 20+ years and the rates are horrendous for good driving. The only way to get bigger discounts is to apply this device to your vehicle to monitor every single move while driving. I don’t need a babysitter device to prove my safety habits. Credit reports are used to determine rates and that's outrageous! So if your credit score is low, expect much higher rates. Sick and tired of paying high rates because of insurance agents needing their commissions.

I’ve been with State Farm since 1962. Just because I’m 83 does not mean I should be paying $80 a month for a car that doesn’t leave my carport but maybe once a month for 5 miles. That’s ridiculous. I have asked them many times about reducing my rate and all they tell me is, I’m getting the best rate possible. I don’t believe it.

They are way too expensive. I’ve been with them since 2002, never had a claim, and my insurance premium doubled.

The insurance is too expensive, and the prices keep going up with no discounts ever given for long-time customers. Additionally, there is poor communication when opening claims for my house roof, and I was denied full repair for a 20-year-old roof.

I've been with State Farm for a long time. They have added a bunch of rules, and you don't know what your payment is from month to month. They've made aggressive changes.

Much more affordable with my new insurance company and best of all, they are polite and friendly.

Too expensive - they doubled my payment.

My insurance agent was not very approachable. Every time I called him, he would try to move the conversation away from him to another department. I did not feel appreciated and respected as a client. The claims department was excellent, and so was customer service, both handling the case very professionally after our son was involved in an accident.

Rates never went down and always went substantially up.

For seniors with an excellent driving record, this company offers cheaper insurance, especially for those with older cars.

I've checked around and a lot of other insurance companies are higher. Check the fine print.

Prices go up, no value for long-time customers with no claims.

I have not been satisfied with the price of my insurance ever since I purchased my Tesla. The customer service from my agent is sometimes good, but at other times it's not too good. For example, when I removed a red Dodge pickup truck from my policy, the red Chevrolet truck on my best friend's completely separate policy was removed instead. I clearly stated the red Dodge pickup, and she repeated it back to me, yet still removed the wrong vehicle from the wrong policy altogether. This has happened another time when one of my three Toyota Priuses was removed from the policy despite giving the VIN number for a different vehicle to be removed. Also, the new billing system they are using is horrible.

Not satisfied with a recent claim, a no-fault, only one I have had in 40 years, and they increased my insurance premium by $400 a year. No thank you, I will be shopping for something at a better price, possibly for seniors.

I spent hours on hold on the phone and spoke with multiple people who couldn't make a decision and had to talk to a manager. For what they charged, it was a terrible experience.

I have been with them for years with no complaints until now when they increased rates unexpectedly.

It is too high. I pay $166 a month, and I should not be paying more than $66 a month.

They keep trying to raise my rate. If I wasn't keeping an eye on what they take from my bank, I would be paying hundreds a month instead of $130, and that's still too much for a 14-year-old car with liability only. But they won't budge off what they charge, and I know there are better deals. There have to be better options than what I'm paying. That's why I'm looking for something else to compare it to or change over to.

Prices keep going up.

Shop around. Bundling doesn't always save money.

Check around to see if there are other options. State Farm, once you start with them, will raise the price on every renewal.

Not happy with State Farm. I'm going to another insurance company because their rates are much lower than $1,000 per month for 3 cars.

Very little communication - just when rates are increased. Agent never available - inquiries handled by office staff with not much clarification.

Not good when it went from $189 a month to $474.

Same insurance. Half the price.

The price goes up every month, and I've never filed a claim.

I was with State Farm for 40 years and, as a faithful customer, I was disappointed by the high prices I was paying. When I contacted my agent to inform them that I was switching to another company, they seemed indifferent and did not ask what they could do to keep me with State Farm. There was no reaction.

They have good customer service, a nice app, and handled my claim easily. However, they are way overpriced.

I am a 67-year-old woman with no tickets, no DUI, no accidents, and still, I was charged $218.26 for a year. They don't help senior citizens at all, just like anyone else.

Based on my experience, State Farm practices a loss leader approach to get your business. They started me out with a low competitive rate to get my business and then hiked it up dramatically for no reason. I’m retired, I drive 10 or 15 miles a week, and I’ve had no violations, accidents, or anything else, and they raised my rate by 30%.

When you have a claim, they raise your insurance tremendously.

Mediocre. Everyone strives to provide subpar coverage for the most expensive premium. They won't take their time to customize the policy based on your needs (state mandates) and budget.

Check out other carriers and compare. Do this often. State Farm has always been a good insurer, but in recent years they seem to be having problems. They pulled out of Florida and seem to be having problems keeping the customer base they had developed. I hope they find their way to become a great company again.

High price, renewal went up $500.

I have had State Farm for about 30 years. This past January, we had an ice storm where trees fell on the house and on three vehicles. They would not cover anything on the claim I filed. I would not recommend them to anybody.

You can be with State Farm for 15 years for cars and home insurance, but when you have a claim, you will get 15 numbers and 15 people to deal with. Parts that are obviously damaged are not quoted, and you start with back and forth emails.