Is State Farm A Good Insurance Company? Reviews From Over 17,568 Customers

They are okay. Too high for my car.

Good, but it's getting too expensive, even with no accidents or tickets.

I have always had a good experience with State Farm. They are always willing to listen to you and try to help you out.

Fair and affordable.

State Farm has always been a great car insurance company. They have helped me when I needed it in any situation.

Customer service is the best!

State Farm is such a great insurance company. I have nothing really bad to say about them except my rate was too high. I'm 55 and disabled, and there's no way I should have been paying over $300 a month for full coverage insurance for my 2012 Equinox. So I started searching around and was more specific with my search and found a cheaper rate with the same perks and options. Cheaper, but I think State Farm is still a good company.

State Farm is very fast at handling claims. I am pleased with their services.

Recently, almost all vehicle insurance companies are falsely quoting prices for senior citizens. My example: I'm 76 years old, travel less than 16 miles per month, have my truck in a carport, and have been given false quotes of as little as $39 per month. When I call, the least amount I'm quoted is $250. All I need is liability insurance and no home insurance.

They are considered one of the best, but they’re expensive.

It's okay, but I wish the payment wasn't so high.

Well, no issues for years, other than the cost seems high for an old lady who drives a few miles per day and 150 miles on holidays. Until one day, I had to pay $45.00 to be towed to my mechanic one block from my home, instead of the nearest mechanic 16 miles from my home! I believe it should be my choice!

I'd say shop around for senior discounts. The service is excellent, but their prices are prohibitive. I think I'm going to look around for a price I can afford. Everything is so expensive.

They keep raising their rates regardless of how long you have been insured by them.

I have been very happy with my current insurance, which is why I have never changed after over 20 years. I just wish it was cheaper, but no other insurance is any better.

State Farm is expensive, and I don’t understand my policy at all. So, talk to the company you are contemplating and compare what coverage you really need, not just what the company wants to sell you.

Customer service is good. Coverage is good but expensive.

Good but overpriced.

Great, other than the price being almost twice what it should be. The agent does nothing, and I have never met him. We went to his office; he didn’t come to us. I have been with them since 1979 and expect some loyalty rewards, but none were given. I love State Farm, but they need to do better.

It's been affordable.

I’ve had great service, but I can’t seem to get a lower rate. I’ve had no accidents or tickets for the many years I’ve been driving, but I’m still paying over $200.00 a month. They say it’s because of other drivers that my rates are so high. It’s getting hard to pay my bills when I’m on a fixed income.

I've been with State Farm since 1989, so they must be doing something right.

Good for the most part in terms of coverage and customer service. I just don't like that the rates keep increasing even though we have a good driving record, no traffic violations, and we don't travel as much. Plus, we're in our senior years.

I never had a problem with them.

I would always go with State Farm. It's a very good insurance company.

Excellent

No problem with them. I've been with them for close to 60 years.

It is a little higher than other insurers. The discount we get with both home and auto policies is the only reason we don't change.

I've been with State Farm for over 25 years, and the rates keep going up. I've been loyal, but it seems one-sided.

Expensive with large increases every 6 months even though I have had no claims.

Not good! I've been with them for years. My aunts, son, cousin, and nephew were all with State Farm for years, and they all changed because their rates kept going up without any accidents or violations. The same thing is happening to me! That's why I am looking for cheaper, better insurance plans!

Excellent customer service and always being informed about my policy. A big shout out to State Farm, thank you very much! 👍

I just wish that the price was a little lower. I'm almost seventy years old, I'm on a fixed income, and I don't drive maybe three days out of the week, and that's mainly to church or right in town. I just think the rates could be a little lower for elderly folk.

Overall, the price for auto, home, and umbrella policies is cheaper than the competitors I checked with!

State Farm is a good, solid insurance company. Rates are competitive.

They just dropped me as of the May 30, 2026 renewal period.

Good experience so far.

They have been very good to me.

I have always liked State Farm. I've had no problems, and I can talk to the owner. He is very honest and polite. They are very good.

Tap into discount advantages, open to questions, respectful, responds in a timely manner, knowledgeable.

Needs to have more discounts for having a policy with them, safe driving, and for a clean driving record.

Claims are very easy to file. My policy covers home, auto, and boat. I think the insurance is high, but I checked around and no one can beat their price.

Very insightful on insurance policies and liabilities.

State Farm had been very reliable, but the cost continued to go up.

My current rate is much more reasonable than other companies.

It's a little expensive.

I worked for State Farm for 27 years. I don’t like change and I have stuck with them even after retirement. I don’t do much with my car insurance and just pay the prices. My problem would be with my homeowners after making changes to my house that I thought would lower my prices. It did not happen and I am quite disappointed about that because I put a lot of money out of my own pocket. Enough said.

It saved me a lot of money.

I would recommend them based on their acceptance of customers, but the only thing is that it is much more expensive compared to other insurance companies.

Super easy to deal with. Cheapest price around. Great customer service.

Shannon was excellent. She got the job done and knew what she was doing! Very happy!

Very expensive.

I believe that my current car insurance is, so far, the best.

Excellent. Always helpful with recommendations.

Good customer service.

Very expensive compared to other quotes.

I am satisfied with their coverage.

My premium has gone down since I first joined State Farm.

They're great, but a little expensive.

Too high a premium for us older folks with no accidents, tickets, or DUIs (not only in three years but EVER!)

Horrible experience with claims. Every step was delayed by 2 to 3 days. They allowed my vehicle to stay at a tow yard until the very last day that storage fees would be covered, and the only reason I was able to catch it was because I called them myself. My claims representative told me it would only take two to three days for her to get back to me, but it actually took her a little over a week, and I had to call her myself to hear anything. My claims representative also didn’t send me everything I needed to receive my settlement and never tried to follow up with me. I had to call her, and then she tried to make it seem like I never sent it on my end when it was actually her fault. I’m very frustrated and disappointed with this whole experience. I understand there can be delays in the process, but please don’t tell me something’s going to be done by a certain time if you already know there’s going to be a delay. As soon as this claim is processed, I will be getting new car insurance.

I talked with them twice. They raised the monthly payment by $200 all at once without any email or text to let me know.

I would suggest not purchasing insurance from State Farm. They offer one price to secure the business, followed by an immediate rate increase.

The price keeps going up. The one and only time I needed help, they did not assist. It took days to get my truck towed. They don't even send proof of coverage anymore. However, by law, I have to have coverage, and yours is low-priced.

Supposedly a waiver was coming for State Farm customers. It didn't. My rates went up instead of down. It's too expensive from State Farm, so I'm looking.

Costs too much, no real good discounts.

Prices have tripled in the last 2 years.

They were better than State Farm by $200, but they raised my rate without even calling me.

The cost of insurance keeps going up.

State Farm is charging me $215.02 per month for my 2012 Nissan Murano. I called them, but they were not interested in discussing my policy and rate. I am looking forward to the day I cancel them.

Rates are high, no discounts for veterans or senior citizens, and I haven’t had tickets or traffic citations in years.

In past years, it was good. Now the rate has jumped up 35% and coverage is up 5%. This is ridiculous. I have a 1999 Jeep with $5,000 coverage that was charging $108 per year, and this year it went up to $140 for the same coverage. Not good!

It's way too expensive for not turning in a claim or getting a ticket for over 25 years.

Offhanded and more interested in cash than anything else. I drive 6,000 miles a year or less and get little discount.

You will pay large sums of money for your auto insurance, but you better never have a ticket or accident, because you will not only pay higher premiums, but much higher and for many years, even though you have had an excellent driving record for years prior. It does not help if your spouse hasn't ever had a ticket or accident. Auto and homeowners insurance is way more costly than it should be.

I was told one price over the phone and received a higher payment when they mailed me different numbers. What a rip-off!

Due to the lack of insurance adjusters and their use of artificial intelligence through third parties to process claims, you are looking at a total loss in the event of an accident, with them keeping the vehicle to auction and recover some of their money. Vehicles are grossly undervalued with this company.

I've never had lower rates in all my years with no claims; they always go higher. We had a claim, but not a lot because we carry a high deductible. You would think after years with a good record, rates would go down, not up.

Guard your wallet. Rates go up every 6 months.

My agent has had nothing to do with me since she gave me the policy. I’ve asked several times to make changes to my policy with others in the office, and they won’t. My BMW is a classic. I barely drive it. The other vehicle is a 2023 truck 4x4. I’m paying over $200 a month for insurance on them. I’m a senior citizen on a fixed income. I tell them I can’t afford this, but still, they don’t work with me to make some changes. I’ve had no claims. I am looking for another insurance company.

Don't increase the rates with every renewal.

Premium hike and no explanation of why.

Their rates are climbing way too rapidly. They are going to price me out of doing business with them.

I am on a fixed income and $350 per month for full coverage is not in my budget.

I have 7 policies with them, bundling 2 homes, 2 boats, and 3 vehicles. The price of the insurance goes up every 6 months even though I have been with them for over 40 years.

I have been a State Farm customer for 50 years and have not placed a claim for, I would guess, 30 years. They just raised my homeowner's rate by 20% because, according to the agency office, they are raising all condo rates. State Farm is no longer a good neighbor.

In my opinion, after checking around with other insurance companies, State Farm is high-priced and they don't seem to be very helpful in saving money. After 44 years of experience with them, one might think that there could be some kind of discounts, but I have yet to find a way to get any less of a premium.

I've been with State Farm for over twenty years and I've witnessed unbelievable increases. I've been on disability for over twenty years, and as the insurance company raises rates, I continue to make sure I pay my insurance while decreasing my personal expenses. There's nothing for dedicated people like me. I don't want to drive without insurance, and as I'm getting older, a vehicle is essential for me to have.

The price is high for the amount of coverage provided.

Terrible price-wise, they keep going up and we have great credit and I only have one speeding ticket. Prices have been going up for a while. Currently looking elsewhere. They said once you're in your 50s it would start going down, but our policies have only gone up.

State Farm has a third party sending drones over people's houses and walking on their property without notifying them when arriving for house insurance. They won’t send you a copy of the report but just tell you to cut back trees. They won’t provide any details but will terminate your insurance after 40 years and no claims if you don’t comply. They don’t offer any assistance.

Even with high deductibles, it is still pricey.

They keep raising my rates, and I've never had a chargeable incident.

Prices are too high for older autos.

Lower monthly payments for liability only.

Could be a little more transparent with the billing.

Too expensive for the few daily driven miles.

They raise the policy costs every month.

Too expensive, rates go up way too much in a short time!

I would tell people to stay away from State Farm. I have a good, clean history of driving with no homeowners claims, and it seems like my premiums went up every six months. My premiums have increased by over $300 in the last year or so.

They claim you don't have the coverages you paid for when you're in an accident. They like to say that full coverage isn't a thing, yet when making the policy, it is.

The price changes every 6 months.

State Farm is expensive, and despite their plug-in for my car, they don’t offer any discounts. I have been with them for about 7 years, same vehicle, no tickets or accidents, and they won’t decrease my rate.

Rate hikes are too frequent and too high. Avoid.

Overpriced, don’t receive proof of insurance card frequently, and do not give you a reminder until the last minute.

I still have State Farm, but I'm looking for lower rates with full coverage! I received offers from Progressive, Allstate, and others using the same coverage specs, and prices were lower. I asked State Farm to review my rates and get them closer to the other car insurance offers. So far, I've not received any better offers.

Bait and switch. Then above average pricing.

My questions were answered. The rate is high. When I had a claim regarding the "at fault" other person, the agent said, "They're a good company. Do you want to deal with them yourself?" I asked, "Why am I paying you?" Maybe it was just that particular agent, but it seemed a bit lazy. I was able to have payments drafted from my bank, which always kept me current. I liked that.

Rates and quotes are too high.

Premiums continue to go up even though I have no claims and drive less each day.

They are using claims from towing against me as well as existing information that they knew prior to giving me a policy. They also refused to give me a refund when I turned in my plates and provided proof. I had no car on the policy, and they wouldn't tell me what credit I had when I added a new car.

My local agent is great. The national level, not so much. I was in an accident two years ago and was told I would get no help from your company even though I was not at fault and the other driver was cited. I never got reimbursed for my expenses to get home to Florida from Virginia.

I'm satisfied with my insurance now because it fits my budget and the app is super easy to navigate to your needs.

I think they treated me unfairly because of my age. I can’t prove it though. I had a backing accident in a department store parking lot. Very little damage to the other person’s car, none to mine. They raised my insurance $40 a month.

Prices are too high. Inoperable cars shouldn't be charged, or at least the rates should be lowered. I'll be in contact soon about these issues.

The folks at the State Farm office are awesome. However, the insurance is way too expensive.

Too much money for the coverage.

I shopped around and found that I was paying a lot. Despite having no claims, my rates kept going up.

I can save over $100 per month by switching to another provider.

My current insurance company offers a premium that is much cheaper for the same coverage!