Is State Farm A Good Insurance Company? Reviews From Over 17,962 Customers

I've been with them for about 4 years now. They are wonderful; if I have a problem, they help solve it really fast. The staff members are very kind, and for the payment, being with them for four years, I'm in a good place. A lot of other insurance companies cost more money, sometimes double or triple, so I'm happy with State Farm.

My agent is easy to get in contact with and has always been helpful with whatever questions or concerns I have had.

I left State Farm thinking perhaps I could find a better price, now that I don't drive as much. I switched to Progressive. Progressive offered me a great deal, but after signing with them, they began immediately to raise their rates. I contacted them and was told the original offer was a promotion and that it was described in the fine print. I have looked back several times and can find no fine print stating that. I will return to State Farm.

I think the coverage is adequate, but I am being overcharged for it!

It's good coverage but expensive.

A great business, but the price is just too high.

We've had two cars insured by State Farm and recently added a third. They are very friendly and professional on the phone.

You need to search the internet every 6 months as every auto insurer is raising prices differently.

Check rates with other companies!

I have no complaints; the prices are unbeatable.

I've never had a claim, just paid the bill. They are very nice, but I wish they would have decreased my payment so I could stay.

The insurance is okay, I guess. I've never had a claim, but they are very expensive. They are so expensive that it's getting to the point where I cannot afford it.

The price of covering my car has gone up. Other companies are offering a lower rate.

I've had my current car insurance company for over 30 years. They are okay. However, now that I'm retired and their prices keep going up, the fact that they are doing away with the defensive driving discount, and they don't offer any incentives for seniors or someone who doesn't drive as much, I had no choice but to switch companies. The new company will save me about $30.00 a month.

SF is quick to address claims, but like many other insurance companies, they are overpriced.

A horse and buggy hit my car, and they claimed it was my fault because it was not a motor vehicle. They considered my car totaled. The title is missing, so the claim is still open. It's been a year this month.

Decent price, have not had any claims.

Great rate. Great service.

Incredible price differences depending on the agent.

The office personnel are very helpful and friendly.

Too expensive, rates increase every 6 months.

Love them. Just don't like the price. It keeps going up and up.

Easy to work with to buy insurance. I have not had any claims, so I don't know yet about that.

Good company. Probably not the cheapest price though.

I have not had any claims in recent years. No problems over the years when there was a claim.

Best I could find.

Very friendly and knowledgeable.

Excellent, friendly, and professional.

I really liked my agents, but they sold me on things I didn't understand, so the rates ended up being too high.

I'm paying almost $700 for a 6-month renewal, while other companies are displaying 6-month renewals as low as $175. Please tell me how this can be. At this point, I am thinking of going to insurance for veterans that give a better rate.

Best deal I've found.

Too expensive.

A little higher than I like. Good coverage.

Excellent. Saved half price.

The experience is great, but considering the money we spend yearly, it's quite high. We end up overpaying, and I know we all could use at least $1,000 a month back.

Good compared to other companies.

I am still with State Farm for my autos.

I need more of a discount on my car insurance, so I decided to go with another company.

Shop around and compare.

I haven't needed to use it, so I can't say much about the service. However, Amber was great to talk to and got me what I needed.

Excellent service and good communication. However, I'm not happy with the premium as it keeps increasing monthly and yearly.

My State Farm Insurance agent is the reason I have stayed with State Farm for over 30 years. They are helpful when I need answers and fast with changing my policy when I ask. I haven’t had a lot of claims, but the ones I have had have been resolved quickly.

They aren’t concerned about saving you money, but they are responsive.

Too expensive. I've been with them for 20 plus years and can't get a break.

Great until a driver decided to stop in the middle of a turning operation. Support staff were very helpful and knowledgeable. They searched for options.

I am sorry that the previous agent retired, but my new agent seems equally helpful.

No problems with Joe Palermo's office.

Rates keep going up.

I’m happy they are always good to me and affordable.

Overpriced. I don’t drive 500 miles a year, but I'm paying more now than I did when I had Farm Bureau before I switched to State Farm for the same truck. I have been driving for 61 years and not even a parking ticket.

Dependable.

I had State Farm for over 20 years, but I decided to shop around for price and ended up going with Farmers. I paid no attention to non-brand name companies, regardless of price.

I have an awesome customer service team. I can't complain; they are understanding and willing to help.

My rate is great and the support is excellent. The support number is easy to reach, and the app is great. I wouldn’t change my insurance company easily because I’ve been with State Farm for a long time and I love them.

Excellent customer service by Alexandra Lee.

The people I have dealt with are excellent, but I think it's a little expensive though.

I have had no problems with SF up until now. Claims handling was great. My problem is knowing I can get insurance much cheaper as I am 70 years old. All over the internet and email is information on how seniors can get car and home insurance very low. As I have mine through an agent, they say that is why it's so high.

If you can afford a higher deductible, you’ll have a lower premium. Better be a good driver though! 😁

I have been using State Farm for car, auto, life, personal belongings, and umbrella insurance since 1975 and have always been very satisfied, except with the repairs from a water leak. The leak was repaired correctly, but the floor repair by a company recommended by State Farm ruined our floor and cannot be refinished again because the company sanded the floor incorrectly. This probably lowered the value of our home.

I have been a customer of State Farm Insurance for many years. They are the best company on the market. I have compared them often to other companies for price, and they always have a lower cost for me with excellent service.

I'm 79 years old and I drive twice a week, less than 3,000 miles a year, but the policy is too expensive. I have a perfect driving record.

Car insurance, so far, is fine with State Farm. It's the homeowners policies I'm frustrated about. State Farm is higher priced and after about 40 years of paying them, when I needed help for the first time, they paid and then dropped me. Not okay!

Raised my rates without explaining why.

The customer service agent is very rude, and the premiums are way too high for the coverage I wanted. They ask questions that have no regard to price.

I have no tickets, no accidents, and the price keeps going up.

Rates just keep going up. We have friends with State Farm who have newer cars, and they pay way less than we do! What's up with that?

They misinformed us about the homeowners insurance, saying we would have to renew the policy every year. I called and asked if our insurance was okay, and the guy I spoke with said it was fine. Our heat pump caught on fire due to a power surge, and when we filed a claim a few days later, the adjuster called and said we no longer had insurance. Apparently, it was canceled on February 14th. We tried to go in person to fix it, but our agent was out, so another guy was working on it and said he was trying to get ahold of Dover Insurance. We never heard from him. We called the next day, but the agent was busy. The receptionist said she would have him call in a few minutes, and he finally called back at 3:40. By this point, we found car and homeowners insurance elsewhere, and it was significantly cheaper. They were totally useless when we were trying to get the insurance reinstated. Oh, and because it was canceled, it was going to be a huge price to get it back. State Farm totally and completely dropped the ball. Very disappointed with that agency.

The monthly payment is way too high. Even though I was with them for many years, the premium kept going up.

Not great, but better than $300 a month.

The agents have all been top-notch since I was 16 years old. I went with Progressive for a few years but have come back to them. I'm 61, a retired crane/heavy equipment operator for 40 years. If you have any idea about the operation of machinery and the concentration it demands, that bleeds over to personal life decisions daily. I have had no accidents since 2003, no DUI or speeding tickets in I can't remember how long. I pay $393.12 a month.

I had to switch to the minimum coverage when my full coverage cost tripled.

It seems I'm paying a higher rate every time I look at my bill.

Much too expensive. About $2500/year for three cars driven, in total, less than 5000 miles.

I want better rates. I've had no accidents or incidents in 20 years, but the rates keep going up.

I switched to Progressive because they offered a quote at a third of the price State Farm was offering me.

Rates were raised significantly with no explanation.

They don’t reach out to try to lower costs or see if there are any discounts available.

The only problem I have is the cost of my insurance.

They will always work with you on your payments.

The price only goes up, never down or stays the same. They do not take care of people who have been with them for years. I was with them for over 20 years, and all they did was raise the premium every 6 months.

I have been insured with State Farm for over 30 years, even though they keep increasing my payments. In August, I had a slight fender bender that was not my fault, and no one at State Farm would help me until late November when I stopped in, once again, to see if the other party had filed a claim. A young man, whom I had never talked to before, told me we could file a claim ourselves. I was astounded, and within a month, it was settled.

Way too expensive and restrictive in coverage.

Very expensive. I've been with State Farm for over 40 years with no claims, and they are still raising rates on me.

After decades of loyalty, I continue to pay more (3-4x) and they continue to pay less.

It's no good. All insurance companies have steady growth, and we, the good drivers, are paying for it! I'm 46 years old, and I've never had a ticket. I was in an accident in August. It was not my fault, and now my payments are going up to $350 a month. Why? It wasn’t my fault, and I never got a ticket. I'm 100% not responsible for the accident, but it doesn’t matter what company I go to, they're all overcharging me. I got quotes of $170, $290, and then suddenly it's $273, $300, $354. I'm like, what the heck?

My problem with State Farm is that to get a discount, they require a transponder to be installed in the car. The transponder communicates with a cell phone to feed data back to State Farm. The only problem is it doesn’t work, and I’ve spent an hour or two on the phone with my agent trying to get it to work with no luck. I’m retired, so I hardly ever drive the car. We have driven it as much trying to get the transponder to work as I would on a normal basis.

I appreciate the customer service, but I feel they are overpriced. I have been comparing with other companies, and SF is twice what others have quoted me.

Average but higher cost.

The price has gone sky-high, and I wouldn't recommend it to a friend. It has increased from $103.00 to $187.00, which I think is ridiculous.

My policy went up about 40% with one liability claim. I'm looking for another policy. I thought I had accident forgiveness on my first claim.

They consistently increase rates.

My policy increased consistently, even with no accidents and no tickets. Then when I had an accident, they dropped my coverage.

A $175 quote turned into $220 in less than a year. Other insurers are offering half that.

State Farm has become remote and inflexible with me. I've not had a ticket in over 4 decades, not made a claim with State Farm for house or car...EVER, and my rates only go up. I've spoken with a number of representatives at the Curtis Hansen SLC office, and none of them offered any coherent insight on how to lower my rates.

Too expensive. I have nothing in my record. I'm a senior, 64 years old, with 3 cars insured and a house, and no discounts.

They keep changing my rates, and we have had no tickets or accidents. I think our rate is high.

Very expensive and keeps going up in price, not worth it. Roadside assistance is also very expensive. You can't use the tow service because it only covers 10 miles, and then it's $200 for a tow after that. Overall, very much not worth it. I'm not happy with this company at all.

$145 per month is outrageously high to me.

They raised the yearly cost by thousands per year. I have had the policy for over 10 years with no claims.

State Farm has terrible customer service and took months to process two separate claims. My car needed $7,000 - $8,000 worth of repairs, which my body shop said could have been completed in two weeks. However, I dropped my car off in early December and didn’t get it back until mid-February. I asked the shop what the delay was and was advised the insurance company was refusing to pay for quality, factory parts. On a separate claim, my wife hit a deer which totaled her car. We did receive a fair payment for this loss, however, it took several months as we were constantly bounced around several departments with little to no communication.

State Farm is good but has gotten expensive.

Insurance coverage itself is really good. However, rates have increased beyond what I can currently handle.

They were charging way too much. They were charging me $1900 for my house every six months, and I have no mortgage. They wouldn't let me pay monthly.

Service is average so far. I am disappointed with the premium.

I feel like I'm being punished for a car accident where I was hit from behind, which totaled my 2012 Jeep Liberty Limited and pushed me into the car in front of me. The other driver also had State Farm. I received $7,100 to get another 2012 Liberty Sport. Now, my monthly insurance with State Farm is $146, up from $80. Other companies, like Progressive, see the totaled Jeep and won't insure my current Jeep (same year, too confusing for them?).

Too expensive, especially because most of it goes to the agent. I am going to try a broker.

Pricing for driving less than 3,000 miles per year is way too high.

Mediocre... I had a flat tire on the road. They referred me to a tow company that actually offered a higher price than the one I eventually chose.

They raised their rates four times over a six-month period for no reason, and I have a perfect driving record for 40 years. They claim it's the type of car, but it's not a Ferrari. My Corvette was three times cheaper at $120.00 per month versus $130, then they raised it to $220 a month for the new car.

They charge too much for senior citizens. What happened to a discount and the price of $29.99?

State Farm is not good; they increased my rates for no reason.

Shop around. Many places offer the same coverage cheaper. I'm currently looking for a better rate. I wouldn’t recommend this company.

My current insurance is a lot cheaper than State Farm insurance.

I had a claim with State Farm, and they did not supply me with enough money to buy another vehicle. Mine was totaled, and they sent it to salvage and paid my lender, but I was left with no car and no down payment. I was relieved of the debt to the lender, which is something, but it's just not the way I wanted it. I wanted to buy the car from them as salvage.

State Farm raised my payment in May 2025 to $352.30, June $352.30, July $355.42, August $355.42, September $355.43, October $467.60, November $495.20, December $495.20, January $464.27, February $468.58. This should be illegal; no notice in the mail. They are just playing with numbers, and I’m over it. That’s how I feel! This is crazy! Can State Farm do this? Tips to my friends: stay away.

Evidently, LexisNexis said something negative about me, but I can't get my insurance company to tell me what it is. So my rates went up because of that (they did tell me that).

I was with them for over 2 years, thinking I was in good hands, but found out my policy was not very good. My coverage was not adequate for the money I was paying them! I moved out and got another insurance company as well as homeowners insurance.

Promising discounts with the Drive Safe module, but no discounts were added for safe driving. It costs too much.

Overall, State Farm has been okay, but we haven’t had any claims for years. We feel like they are charging too much, and we haven’t had any claims. We have 2 houses insured with them and 2 vehicles, but there are no special rates for long-time (years) customers.

I've been with State Farm for years. I don't understand why if you add a vehicle without all the coverages as your existing policy, you have to get a new one, and then you don't receive any of your discounts, including longevity. You are rated as a new customer.