Is State Farm A Good Insurance Company? Reviews From Over 21,479 Customers

I don’t have any problems with State Farm. I really like them.

I would recommend State Farm. They’re responsive and have good rates.

I had a broken car window, and it cost me nothing for State Farm to come to my home and replace it. It didn’t take too long for the technician to replace it.

Good experience, and they were so kind. I enjoy doing business with them.

Great customer service when adding or removing a car from my policy. Fortunately, I haven’t needed other services.

Great—no problems, and great rates. $89 monthly.

State Farm provides outstanding support and customer service.

I've had no problems with State Farm Insurance. I would recommend them to everyone.

They were good. They just aren’t great at checking offers from other companies and trying to match them or offer better deals.

Get State Farm with Tolbert Insurance.

Great.

Excellent.

Satisfactory.

Follow up on whatever you tell them. I had an accident involving a deer, and I spoke with a supervisor several times about it. She told me she was going to correct the policy to reflect that I would not be held at fault for the accident. Then, when I inquired about insurance elsewhere, I found out she wasn’t truthful and never corrected my file to reflect that it was not my fault.

I have never had to file a claim with them. The agents are very pleasant and professional. I’m checking for lower rates with a clean record, a driving course, insuring two vehicles, and years of driving experience.

I believe State Farm does a great job.

It was easy to get my windshield replaced using Safelite.

The office is here in our community, and we can talk face to face.

I’ve been treated very well by my current car insurance company.

Excellent.

Even comprehensive claims will raise your rate.

They just raised my premium.

Very expensive.

Excellent—always available.

It was excellent until the rates began climbing over time. They all do it.

Prices are going up rapidly.

State Farm keeps wanting to change things, and it feels like they do it just because other companies do. My rates keep going up, and they provide less and less all the time.

I have a great insurance group with State Farm.

Check around.

Pretty satisfied.

No problems!

Never had a problem!

Always available to offer the best prices. Affordable, and their hospitality is awesome.

It was handled great!

Good, but the price is just too high. And now an option is being taken away!

Wonderful service!

It's been good so far.

It’s slightly high for the age of our vehicle.

Except for the ever-rising premiums, my experience has been satisfactory.

I had a good experience with them until my policy started going up at every renewal.

I have been with them since 1971.

It may cost more, but State Farm comes through every time when I need them.

Excellent.

Very professional, with great customer service.

Quick and comprehensive coverage when requested.

My experience with the office I use has been excellent. Pedro was efficient and very knowledgeable. The main office headquarters, where the bills come from, needs to work on its efficiency.

State Farm is very good and a reliable company.

Even though I’ve had zero claims, no moving violations, and I’m a senior citizen who drives less than 50 miles, my liability-only rate doubled. Why?

Although my rate went down at renewal, I still feel their rates could be lower. I’m a senior citizen with an excellent driving record, and I’d really appreciate a lower rate. Also, I don’t drive nearly as much as I used to.

State Farm has great customer service. They respond quickly to questions, but I’m aware that many people are getting insurance at a much lower price than I pay.

They are very nice, and they give me a better deal than anyone else. I haven't had a ticket in 30 years, but my lack of revolving accounts (no credit score) keeps me from getting a really great deal.

I've been with them for over 50 years. My rates go up around 10% each year, and I feel like I'm being taken for granted.

I haven't made a claim yet, so I can't say how they are.

I've only had good experiences.

I’ve had only positive experiences with them over the 10-plus years I’ve been a customer.

I like them, except the price has gone up considerably.

They’re always there when you need them most. Good company with excellent customer service.

State Farm is very expensive.

Good insurance, but the price is high.

My agent is Jason. I like my agent; he is always professional and friendly. I have heard many people say that insurance costs are high and that it mostly benefits the agents. My agent has taken the time to meet with me and explain my coverages in great detail.

I had a few comprehensive claims, and now they’re dropping me.

The price went up right after we signed up. Service was average, and the website was average too.

My neighbor wasn’t covered, so I immediately had second thoughts. The way they bill is very confusing. I don’t trust them and feel like they take advantage of people.

All corporations are fundamentally greedy. You get what you pay for, but the head office doesn’t care about you. If you file emergency road service claims, there’s a chance that coverage will be taken away, but there’s no clear cutoff for how many claims you can file. If you file comprehensive claims, they may raise your deductible or drop you. If you file any claim at all, there’s a chance they’ll drop you. It hasn’t happened to me, but it’s what I’ve seen. It’s all pretty arbitrary and depends entirely on which underwriter is handling your renewal. I’m sure it’s that way with other companies as well. Bottom line: make sure you understand your coverages. For me, State Farm is the cheapest for the coverage I want, but that’s always subject to change. Hopping companies a lot increases the odds your rate will be high. If you can budget for higher than state minimums, go for it, because 25/50/25 is all but worthless in a serious situation. File on the other person’s insurance if you’re not at fault in the accident, and always get a police report. Make sure you get the app because emergency road service claims are unnecessarily difficult if you don’t have it. If your phone is locked in the car, you may have a hard time, because the 800 number for emergency road service is a nightmare, and there’s nothing your local office can do about it except let you pay upfront and then reimburse you later.

Customer service is acceptable; however, they didn’t offer any suggestions on how to reduce the premium for those of us who are retired and no longer commute. Our actual annual mileage isn’t taken into consideration.

It’s as if they don’t want you to contact your agent. They want to send generic text messages, and the agent’s answering machine is very consumer-unfriendly, in my opinion.

I gave up a car I really wanted to keep—it was a good, newer one—all because of the high prices they charged for it. They still chose to give me the exact same monthly rate for a car that was much older. I'm not a happy customer.

I’m an excellent driver—no tickets, no DUI, no problems—and I get “0” discounts. I went to their State Farm office, and they had relocated without my knowledge. Policyholders should be notified. I’m not happy with State Farm. I’m getting great quotes from very reputable companies and will be changing as soon as I receive all my requested information from other insurers. Poor service, so I’ll be going elsewhere.

Too expensive.

I’d say if you’re my age, have no speeding tickets or violations, no DUIs, drive less than 25 miles a month, and have full coverage on a paid-off vehicle with 32,000 miles, please shop around.

I think they’re overpriced, even with bundling homeowners insurance and insuring three cars. No one on the policy has ever had an accident or filed a claim.

I’ve been a customer since I turned 16, and yes, State Farm is a bit pricey. But after all these years, they decided to cancel me because of a speeding ticket and an accident. Keep in mind, I’ve always paid my monthly payments, which were sometimes pretty expensive. I did like the agents assigned to my account. Right now, I’m looking at other insurance companies, and I can get the same coverage for a cheaper monthly price. I’ll be making the change soon. Farewell, State Farm, for leaving me out to dry. So much for loyalty these days.

Don’t expect a quick answer to any kind of communication.

Too expensive.

Don’t use State Farm for car insurance. They didn’t do anything when I got in a car wreck, even though I wasn’t at fault. I had to fight for myself.

I ended up feeling punished for driving safely—my insurance went up $50 a month. I’m looking for a new insurance company.

It was twice as expensive as Progressive.

I was told that filing a claim for a battery jump would make my premium go up $12 a month.

State Farm is too expensive. It seems like every policy renewal increases by at least 15%. Gone are the days of going to your personal agent and their staff. Every time I asked a question, they either didn’t know the answer or it was word salad. The coverage is great, but it’s way too expensive. We’ve been with State Farm for 33 years, and longevity doesn’t seem to matter—at least when it comes to customer service or cost.

It’s been good, but it’s too expensive.

I’ve had insurance with State Farm on and off going back to the 1960s, and the amount they’re charging me for no more coverage than I get is too high. I have never caused a wreck or accident. Earlier this year, somebody hit me from behind—he looked up for a second. I’ve also had two deer run into my car. It wasn’t my fault, but it wasn’t covered. I thought older people might get some financial relief if they have low mileage per week and no claims, and could get a break on insurance costs. I haven’t seen one. I have no violations, tickets, etc. The staff is friendly.

State Farm was frustrating to deal with. It took them 25 days to approve my body shop to fix the car. Unacceptable.

They don’t take into account how long you’ve been with them. They never even try to give discounts. That’s why I’m shopping for insurance.

They aren’t transparent about premium costs.

Not great—they keep bumping up your costs without any notice.

The price quote for the first six months was acceptable. After six months, the price went up by more than $50.

State Farm is very overpriced.

Too expensive, and it took my son over six months to settle a claim.

I’ve been a loyal customer of State Farm for many years. I’ve had no accidents, no claims, no tickets in over 3 years, and no DUIs or SR-22 ever, yet my car insurance just doubled. When I called my agent, she had no idea why it went up. I drive a 2015 Toyota Yaris with liability-only coverage in Boulder City, NV. My car is worth maybe $3,000, yet I’m paying over $100 a month. Make this make sense!

The prices are too high for the services offered.

The most expensive in town.

I’ve been a long-time client, and I haven’t been impressed. Monthly payments can swing quite a bit with no explanation. Customer service is lacking; they don’t make changes in a timely manner. They’ve been very frustrating to work with.

State Farm was repeatedly unresponsive, and they were five times more expensive.

Good insurance, but a bit too expensive. I don’t recommend the agency in Santa Fe. The agent was rarely in the office, and it seemed like staff were just there to keep the place running. In 11 years, I never got to talk to him until I had a claim when mice ate my fuel line. Then he called, woke me up, and was impatient and confrontational. Later, he argued about what they would pay for the mice/fuel line repair.

I drive for personal use maybe 3 to 4 times a week, less than a 12-mile round trip each time, with no accidents or tickets. I’m a senior, and my insurance keeps increasing. I’m shopping around for a lower cost.

It hasn’t been great. I’ve been with State Farm for over 10 years, and they’re still charging me $200 or more each month for coverage. I’m 68 years old, I don’t speed, and I haven’t caused any accidents. Thank goodness, yet my premium payments are still so high.

I would not recommend State Farm. They are way too expensive, even for customers like me who have been loyal to them with three houses and several cars for 32 years.

Fine, but expensive.

I needed a cheaper policy, but they weren’t able to provide me with one. I’m having financial difficulties at the moment.

Good insurance, but the prices are high.

They cost too much, and the discount is too small.

It’s getting way too expensive. I’ve had no wrecks and no tickets in 15 years. I’ve been a customer for over 25 years, and they still raise my rates.

State Farm has been misleading, and they keep switching the person I talk to. I was told my payment would be $206 a month, and now they want $300. I’m currently looking for a new insurance policy to switch to so I can pay my bill monthly without any changes.

At the point of sale, my agent “treated me like a relative.” But after looking at my documents, several things bother me. His name isn’t on any of them—only the owner of that franchise is. I sent a message directly to my agent, and it’s been four days with no answer. To my surprise, my deductible amount is set at $1,000. Most surprising, we have the bare minimum coverage. That’s why I tried to reach my agent to see if he could help me. My agent also told me something that I’ve since discovered is untrue: that Allstate does not use your FICO/credit report when calculating your premiums. In reading my declarations page, it clearly says we do not have the lowest rate due to information from the credit report (it doesn’t say whose credit report). I’m disappointed—especially since I can’t find his name on the paperwork and I’m not able to get a hold of him through the direct number I was given. Along with my other discoveries, I chalk it up to just another slick sales tactic.

Far too expensive. There are much cheaper options for the same coverage.

Rates are too high.

Bundling isn’t always better. Always read the fine print, and don’t ever feel pressured to accept what they offer you as the best option.

Not happy with the rates or the discounts available.

Easy to use, local, timely, and so far reliable.

Most of the time my car is parked in the driveway, and they keep increasing my monthly payment.

Overpriced for insurance. I’m looking for a better price.

Nice local agents, but claim handling is poor at best. It’s difficult to talk to a human since everything is computerized for their convenience, not yours.

Taking my money, and they don’t allow you to add minors with a driver’s license to the policy, even if they don’t have or own a vehicle.

Overpriced. Excellent agent, but a very poor claims department.

State Farm misled me and charged me more. I was told I was getting a two-car discount. The discount was equal to what I was paying on the second car, so it felt like free coverage. I sold the second car three years later, and when my rate adjusted, I was paying $28.44 less per month. I believe this cost me $995.40 over 35 months.

It’s ridiculously expensive, yet still cheaper than anywhere else!

They were great until they started charging me double and adding a late fee. I wasn’t late until I couldn’t figure out why they were charging me $200 and something on a $105 policy. Then they wouldn’t remove the late fees, so they kept adding up. I still paid the $211.89 insurance cost on a $105.00 policy, but my insurance was still somehow always late. Anyway, it should have been a month ahead, not late.

It was okay, but very expensive.

They took advantage by overcharging for a long time.

Too expensive.