Is State Farm A Good Insurance Company? Reviews From Over 20,847 Customers

My current car insurance personnel are excellent at addressing all my concerns in obtaining the insurance I need.

Excellent service. A little more expensive than average.

They are always courteous and willing to help. No problems here; these people are the best.

Everything is excellent except the cost.

We like State Farm's friendly, small-town insurance feel.

It's good.

I can’t comment yet... it will take a little time until it's proven how they will handle things. A few days past is not fair to say so.

Good.

Good, very polite and professional.

I would refer my insurance company to a friend.

The price seems a bit high. The truck only drives about 60 miles a month, and the Buick goes about 120 miles a month. My agent keeps in touch by email, and I do most things online.

No claims, but expensive.

Their prices beat every insurance company that I called.

I'm pleased with State Farm. I shop rates often and no one beats them for my needs.

She kept me in line and got auto pay hooked up. Love it!

They keep raising their prices.

Prices vary, hard to price.

Fair and accommodating

Car insurance in Maryland is absolutely horrible. Many people in my community have registered their auto tags in Virginia where prices are more affordable.

Low rates including my renter's insurance.

Good but expensive.

They are good. Coverage is solid and the cost is reasonable for SC.

Everything was great until they allowed me to go until June without realizing I hadn't paid February's bill. I had no idea I was behind, as far as I knew, I was caught up. Then, 3 months later, I received a bill with three late fees for three different times. They didn't bill me until 3 months later, and they didn't even inform me about February's bill until June. Other than that, they're really great with what they offer, like roadside assistance. I haven't seen the discount yet, but hopefully, it will be applied as they say.

Way too expensive.

Had my first claim with a broken windshield. They took care of everything, but it's just pricey.

They are good. I haven’t had to use them yet, but in the past 50 years, I had them for 38 years with no problem!

Very good service, excellent claims service—never any complaints from the repair shop.

Very nice agents to talk with.

It was okay, but the agent never met with me. She has her assistants do all of the follow-up work. I am planning to change insurance companies because of her lack of interest in keeping me as a customer, plus the rates are going up quickly.

Mike Wesley and his team have been serving my house and vehicle insurance policies and helping with claims for over 40 years. They are the best!

Things were done in a timely manner.

I have had no issues. I'm very happy.

They were very helpful and patient because they had to walk me through the online process since I am not good with computers.

I appreciate it when they say they emailed me my insurance cards, and when I tell them nothing could be opened, they immediately call me to see what the problem was. Thanks!

Get the lowest insurance rates you can and be mindful of increased rates every 6 months regardless of your driving record.

Very good people to work with.

Despite the heavy advertisement from Progressive, State Farm offers a much more affordable plan.

One of the best experiences with insurance companies I’ve had.

Excellent but expensive.

I've received excellent service, but my rates keep increasing without any claims on my policies.

Very happy. I had a claim and they took care of everything.

It's gotten too expensive.

Excellent, I have had State Farm for over 40 years and occasionally I do shop around, but nobody beats State Farm.

I have been with State Farm for 14 years. It's just that it's getting too expensive, so I'm looking at other options.

State Farm is best if you get to know your agent. The better that relationship is, the better the experience with the agency as a whole. For bundled insurance, they have some of the best rates. We saved extra so that we could raise our deductible, and we put the premium difference in a high-interest bank account, so that we can pay small claims.

I have no issues.

I missed a payment because I was taking care of an elderly lady who passed away. I didn't even realize I missed the payment because I also had to find another place to live, as I was living at her house. My whole world was turned upside down, and I was heartbroken from the loss. Now, I'm having trouble finding insurance because I missed a payment with State Farm. That's that, I guess.

No problems or claims. I would like it to be less expensive.

The cost goes up faster than my Social Security and pension income, especially for my age group of 79+.

I've never had to use it, but I appreciate knowing it’s there.

Anything I needed, I just called, and they took care of it and called me back to say it was done.

Professional service in a timely manner, thank you!

Excellent agent, but car insurance with State Farm is too expensive!

Customer service is always good, including roadside assistance. Unfortunately, it's a little expensive for my budget.

They offer higher coverage for lower premiums and deductions.

Lower cost than before.

It was fair.

I definitely recommend my insurance provider. They offer very good service and a good price!

I have been with State Farm for many, many years. I have checked all of the other companies that advertise that they will save me hundreds of dollars per year, and none of them have been able to do so.

Friendly and very helpful.

Don't use State Farm. They don't allow stacking on two cars on a single policy. So, you either have to give up that option or get an additional policy. They are the only company doing this in Florida.

Good service but overpriced.

My State Farm office acts like they're doing me a favor instead of realizing that I'm the client. Also, there is no tech support when resetting my password on the app. I've tried laptop and desktop; it just doesn't matter. Very poor customer service. On the positive side, I learned that if I pay for a tow, my agent will reimburse me fully on the spot.

Horrible service. They deny claims and are overpriced. The customer service is poor. I called the insurance commission, and they are aware that this company refuses to honor claims.

After submitting a payment for my State Farm auto insurance over a month before it was due, I received a new statement saying they switched my policy to stacked insurance. What?? This also raised my premium by $143.64. State Farm gave some questionable excuse that they had to update their policies and by "state law" they had to change from unstacked to stacked insurance. I only have one vehicle and one policy with State Farm. Why would I want stacked insurance? I missed the second or third page notice that required me to decline stacked insurance. I believe it is against the law to sell a product without a definite "positive" response that you want that product. I finally was able to correct and remove the stacked provision in my policy. It left a bad taste for State Farm. I am not sure they have my best interests.

I've been with State Farm for over 50 years. They have priced themselves out of reach for me.

The rates go up every 6 months. We have gone 10 years with no claims.

The Drive Safe & Save program disappointed me when my policy came up for renewal. We had a very good score overall and never received any communication from them indicating concerns. My policy renewal reflected a 47% increase, despite having no accidents, tickets, or black marks on our record. They could not provide any explanation as to why. Don't fall for the Drive Safe & Save program.

Expensive for a good record with no tickets or accidents.

The price is too high for certain cars and areas. But, I am grandfathered in.

They cover what they need to cover, but my monthly payments are too high.

The monthly payment is outrageous and too much, especially as your car gets older.

I got with State Farm through a private insurance guy who said he runs his business how he wants to, but underwriting can come in at any time and overrule his choices. I found this out the hard way. After one major accident, I had a lady force me to reread her, and then I was informed I'd be getting let go in a few months. So I was forced to switch. I even called the guy, and he said, sorry there's nothing I can do because you haven't been with us for 3 years. Even once I hit 3 years, he still couldn't do anything. So I felt lied to a lot. The associates on the phone always had a different opinion about how things work, and not always was their information correct. I had to call back to talk to the owner to get a solid answer on anything.

After 40 years of paying premiums, I had to hire an attorney when I finally had a claim.

Trouble with auto pay not debiting the bank, then they say they are canceling. We go to the office, and they need a 2-month payment; still, auto debit is not working. Next, the debit is 2 months; we are billed monthly. They say they don't know why it is not debiting auto pay and not to worry, LOL. The office doesn't know what the main branch is doing.

I feel it's too high right now for two cars on liability at $162.00. Can you give me a better price?

They continually raise rates. I have an excellent driving record with zero infractions over 20 years. I am a disabled senior and drive less than 1,000 miles annually, less than 5 miles monthly. Yet they have raised my rates considerably every year for the past 6 years. I have both auto and home policies. I'm shopping for new insurance.

Too expensive. I’ve had quotes for much less than I am paying.

Terrible - I got rear-ended and my car was totaled. They brought in a third party who did not know how to appraise the value of my car and refused to use my comparisons. I lost approximately $6k to $8k of value, and their solution was for me to file a court case costing me $8k to $10k. This happened after being a State Farm customer for over 30 years.

Insurance through State Farm is so expensive that I feel I can't keep insurance on a car that I have parked in my garage 99 percent of the time.

Confusing. Two vehicles, one driver aged 75, no accidents or claims. Insurance doubled (liability) when I added a 14-year-old car.

After State Farm increased our policy on one of our cars by $400 per year, I attempted to contact someone to discuss the increase. State Farm makes it impossible to talk to a live person other than your local agent. The company’s retention program is nonexistent. Based on my experience after being with them for 11 years, I could not recommend State Farm to anyone.

They keep raising rates, with no break for being with them for 45 years.

Don't go with State Farm. It's like pulling teeth to get your insurance rate down. I pay $153.00 a month for full coverage with a $2000 deductible, and I've had only one accident that was my fault in my entire 60 years of living. I haven't had a ticket in 15 years or more.

They will start the insurance low, but then when they renew you, they raise the rates.

They are very expensive. I’m driving a 12-year-old car and pay $700 every 6 months. One claim in 5 years in which I was not at fault.

Longevity as a client doesn’t matter; rates continue to increase every 6 months. It's a good practice to continue to shop around and move your insurance coverage to different insurance companies for auto and home policies. I've been with my insurance company for over 15 years, and if I knew the information I have today, I wouldn't have been a loyal customer for so long. You get nothing in return, like better rates, etc.

There is no customer service and no communication. Rate increases are beyond unreasonable.

I'm not very satisfied. The price is high even after I had them review it again because there are changes in my driving experience, such as how much I drive now since I don't drive my car every day anymore.

Once you get a ticket or accident, your insurance rates go sky high and take forever to come down.

Satisfactory.

I pay more than my car payment for insurance. There is no interaction with the company. If I have questions, which I have had, there is no one to ask.

State Farm is good about paying a claim, but their claims adjuster is out of touch with reality. They need to see what the repair company will charge and then plan accordingly. In my case, the VW dealer wanted $3,100 for repair, but State Farm had me pay that amount plus $500 more (total $3,600). WHY?!

Customer service isn’t any good on the company's part, but the agent level is great. They have a telematics program that has failed people with their discount, and they fail to take accountability for the technical hardware failure.

Average coverage with no personal interaction.

The rates are extremely high.

State Farm changed all their coverages and it's very hard to understand what has transpired. One policy went up 400% (no claims ever made on it).

Keeps raising prices... starting to look elsewhere.

State Farm does not honor safe driver records accumulated over years of driving experience, especially while insured by State Farm during those same years.

It's doable! Not perfect but manageable. It's a shame we still have to pay high insurance premiums in Michigan.

The policy increases every 6 months without fail!

After being in a car accident, I realized how important it was to have coverage that included everything. I don’t like the increase in my premium, so I’m considering lowering my coverage limits to decrease my premium.

State Farm just keeps raising the rates. They have no desire to work with you and save you money.

After over 5 years with State Farm, I've decided to move on after my next term. This company did not treat me well. I used their app to update my new vehicle information, and they charged me $200. Their system changed my information without my permission. All I did was enter the new vehicle information, but the system altered my policy details, such as indicating I didn't own my home when I do. My agent couldn't help me. So, good for you, State Farm. You got me for $200, but you also lost a loyal customer.

I have been with State Farm for 6 years, and my premium increased exponentially through no fault of my own. They just hiked up my payment without any explanation. I have not received any traffic tickets or been involved in any accidents for many years. It's mind-boggling how I'm still sticking with State Farm.

Very difficult to get responses from the claims handler. I felt the only time I got responses was after complaining to the insurance agent about the lack of any response. The insurance agent, on the other hand, was very responsive.

The pricing is too high, and your "Drive and Save" program has been deceptive since its introduction a few years back. One day, my rate suddenly went up. When I called my agent, I was told to enroll in "Drive and Save" to get a discount off my current rate. How can I get a "discount" off my "regular" rate when my rate just went up? All "Drive and Save" would have done is reduce my rate to what it was before you raised it. I can actually save 40% with another provider unless you can match their rates and give me the minimum required state coverages. Your agents are great; they are friendly, professional, and quick to reply and adjust any policy requests. I highly rate them all 5 stars. Thank you.

My car policy was canceled after only 3 months because of the money my former insurance company paid out for an accident two years ago. I told the agent about my driving history and was issued a higher coverage than needed at my request, paid on time, and did the Drive Safe program. I even combined my home and car policy with this company. Too bad for them that my house policy follows me wherever I go. It was over $200 a month with the coverage I put on it.

My wife and I recently moved away from ST Farm after 45 years because their rates skyrocketed and their claims service was terrible. Our agent admitted to us that their rates were much more expensive to help cover the class action lawsuits.

With State Farm, there is no provision for a driver who drives very little, say 2,500 miles per year, but still has to pay top rates.

They are out of their minds offering that kind of coverage. If they want to compete with State Farm, they must provide better coverage with better prices.

I'm sick of the constant increases! My insurance goes up every renewal, with no accidents, no claims, and no tickets. It's frustrating. I've been with SF for over 7 years, and I'm looking for something better. I'm tired of being a good driver and being rewarded with higher premiums. It's ridiculous.

Need to reduce rates for lower mileage driven.

Great customer service from staff! However, there's a lack of consideration for lower rates for folks who have never had a wreck, low mileage use, no DUIs, etc. These are meaningful issues for consideration when calculating cost!

Not good in terms of price. They paid pretty fast when a tornado caused a tree to fall on my SUV with me in it. Totaled my SUV. Then proceeded to raise my premium almost 100% for a 76-year-old with 50 years of driving experience, with only 1 ticket EVER and 1 or 2 not-my-fault accidents in 50 years. I've had to give up some activities in order to afford it until I find a different policy.

Way too expensive. Customer service is severely lacking. No responses to messages and questions. Agents don’t care about anything except padding their pockets with undeserved commissions. Been with them for 20+ years and the rates are horrendous for good driving. The only way to get bigger discounts is to apply this device to your vehicle to monitor every single move while driving. I don’t need a babysitter device to prove my safety habits. Credit reports are used to determine rates and that's outrageous! So if your credit score is low, expect much higher rates. Sick and tired of paying high rates because of insurance agents needing their commissions.

I’ve been with State Farm since 1962. Just because I’m 83 does not mean I should be paying $80 a month for a car that doesn’t leave my carport but maybe once a month for 5 miles. That’s ridiculous. I have asked them many times about reducing my rate and all they tell me is, I’m getting the best rate possible. I don’t believe it.

They are way too expensive. I’ve been with them since 2002, never had a claim, and my insurance premium doubled.

The insurance is too expensive, and the prices keep going up with no discounts ever given for long-time customers. Additionally, there is poor communication when opening claims for my house roof, and I was denied full repair for a 20-year-old roof.

I've been with State Farm for a long time. They have added a bunch of rules, and you don't know what your payment is from month to month. They've made aggressive changes.