Is State Farm A Good Insurance Company? Reviews From Over 21,158 Customers

State Farm is very fast at handling claims. I am pleased with their services.

Recently, almost all vehicle insurance companies are falsely quoting prices for senior citizens. My example: I'm 76 years old, travel less than 16 miles per month, have my truck in a carport, and have been given false quotes of as little as $39 per month. When I call, the least amount I'm quoted is $250. All I need is liability insurance and no home insurance.

I have had great customer service since I joined them almost 2 years ago, and the rate I pay is cheaper than every other insurance company that claims to be able to get me a cheaper rate. If it ain't broke, don't fix it.

They are considered one of the best, but they’re expensive.

It's okay, but I can only afford state-required coverage.

Professional, but the rates are too high considering my zero claim history. I've never had a claim, EVER!

It's okay, but I wish the payment wasn't so high.

Well, no issues for years, other than the cost seems high for an old lady who drives a few miles per day and 150 miles on holidays. Until one day, I had to pay $45.00 to be towed to my mechanic one block from my home, instead of the nearest mechanic 16 miles from my home! I believe it should be my choice!

I'd say shop around for senior discounts. The service is excellent, but their prices are prohibitive. I think I'm going to look around for a price I can afford. Everything is so expensive.

It was super easy and fast online. Setting it up was easy as well. Yes, I would tell a friend to use them.

So far, so good, but I would like to lower my payments per month.

They keep raising their rates regardless of how long you have been insured by them.

I have been very happy with my current insurance, which is why I have never changed after over 20 years. I just wish it was cheaper, but no other insurance is any better.

State Farm is expensive, and I don’t understand my policy at all. So, talk to the company you are contemplating and compare what coverage you really need, not just what the company wants to sell you.

Customer service is good. Coverage is good but expensive.

Good but overpriced.

Great, other than the price being almost twice what it should be. The agent does nothing, and I have never met him. We went to his office; he didn’t come to us. I have been with them since 1979 and expect some loyalty rewards, but none were given. I love State Farm, but they need to do better.

It's about the people. I use the State Farm that is 300 miles from where I live, with many State Farm agencies along the way. It's about the people. One little part-time agent kept me updated on what was going on with the insurance company. Katie started talking to me 9 weeks before I needed a new policy, and she is why I moved to State Farm and is still the reason because she is my agent.

No problems - multiple vehicles covered, decades-long customers.

It's been affordable.

I’ve had great service, but I can’t seem to get a lower rate. I’ve had no accidents or tickets for the many years I’ve been driving, but I’m still paying over $200.00 a month. They say it’s because of other drivers that my rates are so high. It’s getting hard to pay my bills when I’m on a fixed income.

I've been with State Farm since 1989, so they must be doing something right.

Good for the most part in terms of coverage and customer service. I just don't like that the rates keep increasing even though we have a good driving record, no traffic violations, and we don't travel as much. Plus, we're in our senior years.

I never had a problem with them.

The rates are high compared to other companies.

I have had State Farm for over 30 years.

I would always go with State Farm. It's a very good insurance company.

Never a problem with State Farm.

I have been dealing with State Farm for over 50 years and will continue with them.

Excellent

I love State Farm. They have been very good insurance for me.

No problem with them. I've been with them for close to 60 years.

It is a little higher than other insurers. The discount we get with both home and auto policies is the only reason we don't change.

I've been with State Farm for over 25 years, and the rates keep going up. I've been loyal, but it seems one-sided.

Expensive with large increases every 6 months even though I have had no claims.

Not good! I've been with them for years. My aunts, son, cousin, and nephew were all with State Farm for years, and they all changed because their rates kept going up without any accidents or violations. The same thing is happening to me! That's why I am looking for cheaper, better insurance plans!

I have received many quotes from others, and no one has been better.

Excellent customer service and always being informed about my policy. A big shout out to State Farm, thank you very much! 👍

I just wish that the price was a little lower. I'm almost seventy years old, I'm on a fixed income, and I don't drive maybe three days out of the week, and that's mainly to church or right in town. I just think the rates could be a little lower for elderly folk.

So far, so good. I haven't had it long enough to really give an opinion.

State Farm auto insurance is about $2000 less per 6 months than my former insurance company (The Hartford), for the exact same coverage.

Overall, the price for auto, home, and umbrella policies is cheaper than the competitors I checked with!

State Farm is a good, solid insurance company. Rates are competitive.

They just dropped me as of the May 30, 2026 renewal period.

Good experience so far.

They have been very good to me.

I have always liked State Farm. I've had no problems, and I can talk to the owner. He is very honest and polite. They are very good.

Tap into discount advantages, open to questions, respectful, responds in a timely manner, knowledgeable.

Needs to have more discounts for having a policy with them, safe driving, and for a clean driving record.

Claims are very easy to file. My policy covers home, auto, and boat. I think the insurance is high, but I checked around and no one can beat their price.

Very insightful on insurance policies and liabilities.

State Farm had been very reliable, but the cost continued to go up.

My current rate is much more reasonable than other companies.

It's a little expensive.

I worked for State Farm for 27 years. I don’t like change and I have stuck with them even after retirement. I don’t do much with my car insurance and just pay the prices. My problem would be with my homeowners after making changes to my house that I thought would lower my prices. It did not happen and I am quite disappointed about that because I put a lot of money out of my own pocket. Enough said.

It saved me a lot of money.

I would recommend them based on their acceptance of customers, but the only thing is that it is much more expensive compared to other insurance companies.

Super easy to deal with. Cheapest price around. Great customer service.

Shannon was excellent. She got the job done and knew what she was doing! Very happy!

Very expensive.

I find it expensive for someone on social security! No marks on my record and still no discounts!

With 2 autos covered, if you cancel one for 1 day and then reinstate it, you are penalized for the remainder of the term.

I've been with them for almost a year. I'm not getting my driving discount for being a good driver. They are overcharging for coverage on my 2014 Chevy Impala.

Poor response to billing questions. It takes a week to get answers. Charged a late fee when no bill was received.

We are having issues with billing. They can't seem to get all our policies together on one bill, and our bill just keeps going up. I love Seria; she is wonderful and does the best she can. I believe it is the computer system that is the biggest issue.

Rates are very high. I never received suggestions on how to lower monthly rates or answers to why my rates go up monthly.

I would say it's a good insurance company if you can afford the price. It's way too high for me.

Very poor. I’ve had State Farm for years and I just bought a new Tesla, and they want to charge me an additional $100 on top of a rate increase at the beginning of the year. I’m definitely looking for another insurance company. I have no DUI, no accidents.

They keep raising the rates and don't have good customer service.

Agents never notify you when documents are expiring. I was charged a higher premium due to not providing the documents in a timely manner.

They increase prices on some products. If you contact them about it, they never return your call to explain why the price increased. Then they send emails to try and get you to pay the premium. I get tired of paying higher premiums because someone else files claims somewhere across the country. That actually has nothing to do with me. Buy insurance somewhere else.

Too expensive, they keep raising it without any reason.

They raise the monthly rate without letting you know. They just keep raising my rate, and no one will tell me why.

Expensive rates keep increasing without notification.

I’ve been with the company for 30 years. I’ve had a couple of claims, and now they want to drop me.

The price keeps increasing.

State Farm will do anything they can to only fix a portion of what’s damaged, even if your state has a line-of-sight law. This can make your home’s appearance not match and look ridiculous. It feels like they expect customers to take them to court to get it resolved because they know they have the money to outlast individuals in court.

My insurance rates increased even though I had no accidents. When I called customer service at the office I'm insured with, they seemed inexperienced and unhelpful.

I'm 79 years old and I drive twice a week, less than 3,000 miles a year, but the policy is too expensive. I have a perfect driving record.

Car insurance, so far, is fine with State Farm. It's the homeowners policies I'm frustrated about. State Farm is higher priced and after about 40 years of paying them, when I needed help for the first time, they paid and then dropped me. Not okay!

Raised my rates without explaining why.

Sorry, but customer service was disappointing. The agent was very rude, and the premiums were way too high for the coverage I wanted. They asked questions that didn’t seem to take price into account.

I have no tickets, no accidents, and the price keeps going up.

Rates just keep going up. We have friends with State Farm who have newer cars, and they pay way less than we do! What's up with that?

They misinformed us about the homeowners insurance, saying we would have to renew the policy every year. I called and asked if our insurance was okay, and the guy I spoke with said it was fine. Our heat pump caught on fire due to a power surge, and when we filed a claim a few days later, the adjuster called and said we no longer had insurance. Apparently, it was canceled on February 14th. We tried to go in person to fix it, but our agent was out, so another guy was working on it and said he was trying to get ahold of Dover Insurance. We never heard from him. We called the next day, but the agent was busy. The receptionist said she would have him call in a few minutes, and he finally called back at 3:40. By this point, we found car and homeowners insurance elsewhere, and it was significantly cheaper. They were totally useless when we were trying to get the insurance reinstated. Oh, and because it was canceled, it was going to be a huge price to get it back. State Farm totally and completely dropped the ball. Very disappointed with that agency.

The monthly payment is way too high. Even though I was with them for many years, the premium kept going up.

Not great, but better than $300 a month.

The agents have all been top-notch since I was 16 years old. I went with Progressive for a few years but have come back to them. I'm 61, a retired crane/heavy equipment operator for 40 years. If you have any idea about the operation of machinery and the concentration it demands, that bleeds over to personal life decisions daily. I have had no accidents since 2003, no DUI or speeding tickets in I can't remember how long. I pay $393.12 a month.

I had to switch to the minimum coverage when my full coverage cost tripled.

It seems I'm paying a higher rate every time I look at my bill.

Much too expensive. About $2500/year for three cars driven, in total, less than 5000 miles.

I want better rates. I've had no accidents or incidents in 20 years, but the rates keep going up.

I switched to Progressive because they offered a quote at a third of the price State Farm was offering me.

Rates were raised significantly with no explanation.

They don’t reach out to try to lower costs or see if there are any discounts available.

The only problem I have is the cost of my insurance.

They will always work with you on your payments.

The price only goes up, never down or stays the same. They do not take care of people who have been with them for years. I was with them for over 20 years, and all they did was raise the premium every 6 months.

I have been insured with State Farm for over 30 years, even though they keep increasing my payments. In August, I had a slight fender bender that was not my fault, and no one at State Farm would help me until late November when I stopped in, once again, to see if the other party had filed a claim. A young man, whom I had never talked to before, told me we could file a claim ourselves. I was astounded, and within a month, it was settled.

Way too expensive and restrictive in coverage.

Very expensive. I've been with State Farm for over 40 years with no claims, and they are still raising rates on me.

After decades of loyalty, I continue to pay more (3-4x) and they continue to pay less.

It's no good. All insurance companies have steady growth, and we, the good drivers, are paying for it! I'm 46 years old, and I've never had a ticket. I was in an accident in August. It was not my fault, and now my payments are going up to $350 a month. Why? It wasn’t my fault, and I never got a ticket. I'm 100% not responsible for the accident, but it doesn’t matter what company I go to, they're all overcharging me. I got quotes of $170, $290, and then suddenly it's $273, $300, $354. I'm like, what the heck?

My problem with State Farm is that to get a discount, they require a transponder to be installed in the car. The transponder communicates with a cell phone to feed data back to State Farm. The only problem is it doesn’t work, and I’ve spent an hour or two on the phone with my agent trying to get it to work with no luck. I’m retired, so I hardly ever drive the car. We have driven it as much trying to get the transponder to work as I would on a normal basis.

I appreciate the customer service, but I feel they are overpriced. I have been comparing with other companies, and SF is twice what others have quoted me.

Average but higher cost.

The price has gone sky-high, and I wouldn't recommend it to a friend. It has increased from $103.00 to $187.00, which I think is ridiculous.

My policy went up about 40% with one liability claim. I'm looking for another policy. I thought I had accident forgiveness on my first claim.

They consistently increase rates.

My policy increased consistently, even with no accidents and no tickets. Then when I had an accident, they dropped my coverage.

A $175 quote turned into $220 in less than a year. Other insurers are offering half that.

State Farm has become remote and inflexible with me. I've not had a ticket in over 4 decades, not made a claim with State Farm for house or car...EVER, and my rates only go up. I've spoken with a number of representatives at the Curtis Hansen SLC office, and none of them offered any coherent insight on how to lower my rates.

Too expensive. I have nothing in my record. I'm a senior, 64 years old, with 3 cars insured and a house, and no discounts.

They keep changing my rates, and we have had no tickets or accidents. I think our rate is high.

Very expensive and keeps going up in price, not worth it. Roadside assistance is also very expensive. You can't use the tow service because it only covers 10 miles, and then it's $200 for a tow after that. Overall, very much not worth it. I'm not happy with this company at all.

$145 per month is outrageously high to me.

They raised the yearly cost by thousands per year. I have had the policy for over 10 years with no claims.

State Farm has terrible customer service and took months to process two separate claims. My car needed $7,000 - $8,000 worth of repairs, which my body shop said could have been completed in two weeks. However, I dropped my car off in early December and didn’t get it back until mid-February. I asked the shop what the delay was and was advised the insurance company was refusing to pay for quality, factory parts. On a separate claim, my wife hit a deer which totaled her car. We did receive a fair payment for this loss, however, it took several months as we were constantly bounced around several departments with little to no communication.

State Farm is good but has gotten expensive.

Insurance coverage itself is really good. However, rates have increased beyond what I can currently handle.