Is State Farm A Good Insurance Company? Reviews From Over 19,155 Customers

So far, about average. Insurance rates are high.

Communication is the most important factor.

I haven't had to use it, but my interaction with the staff in their office has been great.

Very decent prices.

Never a problem, never questioned a claim, always paid 100%.

Quick communication; clear understanding of the defunct Tucson office and transfer of policy to a well-operating office and eventually to the office where I moved.

Insured with State Farm for 50 years, and they sell what makes them the most. The price is too high.

So far, it's the best insurance I've had for my cars, and I honestly recommend it.

State Farm is good and trustworthy. I dislike the fact that they increase the payment, but just recently they surprised me and lowered it. I would tell a friend that State Farm is actually good, especially when I'm paying under $100.00, and so far no other insurance has beaten that yet!

Over the years, we have been clients of several different State Farm agencies across the country, from SC to California and different small towns. I have nothing but good things to say about this company. They have taken care of us and our family in an excellent fashion. They have provided the utmost support, care, and attention. I am looking around for ways to decrease our monthly costs, however, due to severely limited income since we are both retired and the economy is terrible. State Farm has been doing a wonderful job and providing us with the absolute best resources for many years.

I'm pleased with State Farm. I have been with them for more than forty years. I love and appreciate the staff at my agent's office for their kindness and helpfulness.

Nice, friendly people to work with. Just tell them what you need.

I think my insurance is better than most out there.

They have what you need and are good at explaining everything. Very helpful in getting you the coverage you need.

Good service but way too expensive and no consideration of time spent with the company, age, or very good driving record.

Understandable, comprehensive, to the point, good prices.

State Farm has been very responsive to my needs. All personnel who handled my questions were courteous and knowledgeable.

Worth every dollar!

Too expensive. I won't be able to afford it soon.

Meets my current needs.

I love State Farm, but my agency is in Philadelphia.

I have been with them for many years, and they pay promptly if needed. They offer reasonable prices for full coverage.

I can always count on my agent to get back to me quickly.

Payments are too excessive for the coverage.

Good company. Good service. High cost.

Great, and excellent customer service.

Reliable and affordable.

Excellent Service

No problems ever.

I love it. The company, my agent, and the staff are awesome people.

State Farm is an excellent insurance company.

Great local agents and customer service. They truly care about their customers, but they are more expensive than some other insurers.

I would recommend a friend to State Farm anytime.

They have been excellent in settling claims.

Very knowledgeable, friendly, and willing to answer any questions.

Initially saved me a big chunk of money with better coverage. Unfortunately, significant price increases almost quarterly. I’m retired and it’s hard to keep up with costs.

Excellent service.

Overall reasonable prices. What I don't like is an increase every 6 months. Only a few bucks, but annoying when I've had no claims.

I had no problem until I had a problem. I hit a fast track divider post to avoid getting into an accident. They said I was 51% at fault and paid nothing.

They’ve been fantastic, just trying to find lower rates.

Okay. Online tools are not user-friendly. The monthly statement does not reflect the balance due or the amount paid for the prior month.

Very satisfying experience with State Farm and my agent.

State Farm sold me exactly what I asked for!

Lovely staff, every one of them.

Good communication and follow-up.

I have been with State Farm for all of my driving life, nearly 60 years, and with only one accident, no tickets, and no DUIs. The cost is way too high for a 76-year-old driver who has been loyal "forever." The team I'm with is great, but the cost is terrible.

When I was involved in an accident, I had no problems getting through to my agent's office or getting everything taken care of. Amy Brown's State Farm is awesome. I love everybody there.

The insurance is great; no other company can beat it. I just think I'm paying too much for the miles I drive per year. I only drive under 5,000 miles a year, and I am paying for 15,000 miles or more for a year.

Great! I have had State Farm for 50 years.

SF is reliable. Their rates could be lower.

The agent here is very helpful.

It is a little high in price for me.

They are less expensive than any of the other companies that I have looked at.

Great, but expensive.

They are very efficient, well-informed, and easy to talk with.

It is a great insurance company. The people are very nice and helpful.

No bad experience with car and home claims. I've been a customer for over 20 years. I find rates may be higher than others, but I see it as you pay for what you get.

I have it because it’s required. The people at State Farm in Youngwood are very customer-oriented.

The price just keeps going up and up with no claims, no tickets, no problems, and less driving!

The price is too high for my old truck.

They claim they can give you the cheapest insurance in town, but I bought a new car and my insurance doubled. I don't go anywhere, and I don't do anything.

Good on everything but too expensive for as few miles as I drive.

I'm paying too much. My rates have increased three times in two years!

Be wary of initial pricing. Renewal almost doubled without any claims.

DriveSafe is not reliable! It noted "Illegal Turns" and "speeding" in a parking lot! Questionable on other demerits, very frustrating!

Coverage is too high-priced.

State Farm is not my current insurance, but I am responding to questions regarding them. They were okay until recently when my rates were raised for no good reason, and they made me feel like they didn't want to be bothered.

I haven’t had any tickets or accidents in years, but they keep raising my car insurance.

It's too new to know, but right now the cost is much better than State Farm. Hopefully, it's not just a bait and switch.

State Farm doesn't seem to prioritize their customers. Unfortunately, they are below average in their level of competence. The claims representatives I spoke with were mostly nice, but they were not able to be of much help. Their job seems to be to maybe call you back a day or two after you leave a message, then say no and apologize because they are front-line employees with no authority except to respond that their superiors also said no to anything you ask for. State Farm is very slow in answering questions and concerns, and their communication is terrible. I was left waiting for more than two weeks after they told me my car was totaled and towed it away. I finally heard back from them when they decided my car wasn't totaled, and I received at least four text notices saying my car was scheduled for review. It was nearly two more weeks before they authorized the repairs to my front end from being sideswiped while parked on the street. The shop I chose, my regular repair shop, would not install used parts from the junkyard as State Farm wanted them to do, nor did I want parts from a junkyard installed in as critical a system as steering. It ended up costing me $600 out of pocket, but that's better than risking safety with used parts. I have absolutely no faith or trust in State Farm. My agent is not helpful. The company doesn't seem to care about their customers. I would not recommend State Farm to anyone. Based on my experience, I would caution anyone to avoid giving any business to State Farm. I am looking for another company that actually cares about the lives and safety of their customers. State Farm has made it clear that they do not.

My premium increased by 30% with no change to my policy and no claims! I have had State Farm for decades, but I am not at all pleased with the increase, so I will not be recommending them nor continuing with them.

I don't know because I feel I am not getting enough discounts because I am a senior and the only person to drive my two vehicles, except when my family members take me to a doctor. I feel the rates are too high for one driver without tickets, accidents, or any DUIs.

They are too high and keep changing the prices for my insurance every month.

The rates keep going up, so I wouldn't recommend them.

The question for us with State Farm is: is it incompetence or intentional? Lost payments, inability to consistently bill or send bills, failure to properly credit payments, failure to access autopayments we've set up, failure to send refunds calculated to reach us. Agent closed all Fridays and gone many times that I have emailed her. Multiple poor experiences with claims: attempting to settle our loss for less than 10% of final loss determination. Failure to contact us after disaster for 6 weeks. Absolutely no communication on car accident—still waiting for payment of deductible in accident although officer at site told me he was citing party who ran red light while speeding.

When I asked if there was something that could be done to lower my insurance, I was told no, and they didn't want to try to help look.

State Farm has recently raised my policy charges. I went from paying roughly $140.00 per month to $235.00.

They started out at $80 and keep raising it. It's now up to $141 and I have had no claims, no violations, or tickets. I'm a senior who doesn't drive even 5 miles a day.

No long-term loyalty after 23 years, costs increased annually with no claim history.

Too pricey. The premium is way too high.

They have been a great insurance company until now. They are now too expensive for me.

State Farm is extremely expensive! I've been with them since 1986 and nothing ever goes down, no tickets, nothing! Cars are paid for in a gated retirement community and they still overcharge!

I am a healthy 91-year-old woman and drive very, very little. Yet my car insurance is hundreds more than it should be. Why would they offer me cheaper rates when it cuts into their profits? I have to look out for myself, but I don't want to spend time on the phone bargaining.

I have not had to make a claim yet, but in the three years we have lived in Arkansas, our car insurance has been terribly high. We also have homeowners insurance. It has gone up so high that we are reaching the point of having it pulled way back to about nothing. I have a really hard time believing that both of these are appropriate. I have seen our insurer's new office. It is ridiculously fancy. While we struggle out here, the prices just keep going up. It greatly saddens me that they are this way.

All the insurance companies are more expensive than my current insurance. I have had no tickets in 20 years.

Find a good price. These guys are the highest.

Besides the fact I'm apparently being way overcharged for car insurance, I don't like the way a current claim is being handled. Efforts are not being made sufficiently to recoup the deductible, etc. The accident was 100% not my fault.

Rate increases for no solid reason.

I am not happy to be paying more than $700 for six months for my new car. I started with your insurance a few years ago at $200, which increased to $440 for six months. Of course, I asked why it doubled, and I was told it was because the car was getting old. Now I have to pay more than $700, and the car is new. Your insurance advertises in the media that State Farm offers $39 a month. Can I be satisfied? Not at all. My driving record is clean.

At first, I thought they were awesome. Then they never answered my calls or texts and never replied either. That, along with the ridiculously high rates, was enough for me.

They were responsive to an accident claim, but they are very expensive!

Too expensive for a 2013 car. More than my health insurance. Actively looking for another cheaper insurance.

I'm a 56-year-old woman and I've never had a ticket, DUI, or DWI, and I feel I'm paying too much ($212 a month). What discount can I get?

The rates have more than doubled since I took out the policy.

Too expensive with minimum coverage.

Very expensive, too much for automobile insurance.

Stay clear of State Farm! The agent never contacts you when you have a problem, and rates continue to rise with no accidents or claims.

Shop for a better rate.

I have been with them for a while. I have never filed a claim, had any accidents or tickets, but the price keeps going up. I will be shopping around for better pricing.

They keep raising the price every year!

Got an excellent rate, hope it stays that way.

The less I drive, the more I pay.

I have been with State Farm for over 40 years. One thing I am disappointed with is that as a great customer, they have no loyalty to long-standing customers. There are no great discounts, and their prices are too high. I am looking for another insurance company today. Also, there are no veterans discounts.

Very expensive and the Drive Safe discount doesn’t work half the time. I have been checking around for better and cheaper insurance.

Not really working to lower prices since I don't drive much anymore. I am thinking of going to Progressive for $20 cheaper, more for my money, and explaining things without attitude.

Insurance for Hyundai is too high.

Too expensive. They won't even consider a price reduction.

Very hands-off. They expect you to do everything yourself, despite the high cost of this insurance. The insurance company should handle more to reduce the stress on the client.

It gets more expensive every month.

I hit a large dog and totaled my car. They're only giving me half of what it's worth, and the monthly costs were way too high.

Inconsistent payment keeps changing.

I have State Farm. I love my local agents, but dealing with the company is frustrating. They are high in price, and you can't get anyone to answer the phone. Even my agent has trouble getting through to them.

I dropped coverage on one of my cars, and they tripled my rate for my other car. This was on top of their already higher-than-average costs for everyone. This was due to 2 deer incidents and a fender bender over 8 years. Let me see... It is disappointing. Don't use your insurance, even when your local agent tells you it is fine, because it is definitely not fine.

If you rely on them, even though you're paying your premium, just a heads up: you can only get one incident tow. You pay them every month for towing, but they have a lot of flaws.

They're fine except the rates go up every 6 months!

State Farm has raised rates beyond reason.

Check other insurance companies to get a better price.

State Farm has gone downhill. They made me combine both my vehicles into one policy, which drastically increased what I have to pay.

I advise everyone to reevaluate every year and compare to other companies. We are overcharged with rate increases every year.

I believe we are paying too much for our insurance. I have talked to them, but they offered no discount.