Is State Farm A Good Insurance Company? Reviews From Over 20,864 Customers

Super easy to deal with. Cheapest price around. Great customer service.

Shannon was excellent. She got the job done and knew what she was doing! Very happy!

Very expensive.

I believe that my current car insurance is, so far, the best.

Excellent. Always helpful with recommendations.

Good customer service.

Very expensive compared to other quotes.

I am satisfied with their coverage.

My premium has gone down since I first joined State Farm.

They're great, but a little expensive.

Too high a premium for us older folks with no accidents, tickets, or DUIs (not only in three years but EVER!)

I haven't had a claim. I'm disappointed that windshields aren't covered when damaged.

They are very helpful in trying to save a person money.

Too expensive.

Customer service is excellent. I think their price is high.

Excellent customer service.

They are too expensive.

It's good for the money.

I have been with them for over 25 years and they give me a loyalty discount. I have to watch closely because sometimes they have things on the policy that I don't have anymore, like watercraft, motorhome, etc. I thought it was high, but no one has beaten their price. I have my condo on there and a $1,000,000 umbrella. I have good coverage for accidents.

It's just time for a change if someone could beat them. So far, they're the best by comparison.

Too expensive and they didn't offer to try to get me a better rate.

Great company but higher prices.

The only reason I'm changing my current car insurance is because I found cheaper insurance through someone else.

Excellent!

Last year was okay, but I have not received my bill for this year. If it keeps going up, I will have to find another insurer. I am a senior on Social Security.

If you're looking for multiple options at affordable rates, choose State Farm. I've been with them for over 25 years, and each time I try to find lower rates with comparable coverage, it ends without success at any other insurance company. The biggest difference I've experienced involves the annual premium for Homeowner's Insurance. I've received estimates from other carriers that have been twice the amount I pay at State Farm. Bundled with Auto coverage, I've not found a more affordable insurance company.

Shop around. State Farm is high but good.

Don't deal with an agent that doesn't respond to your questions or needs.

Very polite and friendly staff. They always answer my questions.

Great service through my agent!

Noelle is five-star excellent in every way and totally represents State Farm.

The rates keep increasing, and they say there's no discount after 30 years and no major claims.

Very kind.

Too expensive.

Very expensive.

A little higher than some, but I’ve never had to use it, which is a blessing.

I’ve had a good experience with State Farm. Thanks!!!

Always very helpful.

All good experiences overall, but it’s just getting a little expensive.

It's okay. I do like the safe driving profile they have.

Overall, I was trying to get quotes from several insurance companies. I had a third-party agent who contacted several insurance companies, but she wasn't able to find me a quote for less than $150 a month, which would be my monthly payment. That's crazy for an old car like my 1999 Honda Accord EX, and at the time, my car wasn't insured. So, I started my own search. I found State Farm, and let's just say I was able to get insured for less than $100. I paid that for 5 months. Before my birthday on February 1st, I called and spoke to an agent, and she was able to reduce my monthly payment to $47 and change.

I've been with them for about 4 years now. They are wonderful; if I have a problem, they help solve it really fast. The staff members are very kind, and for the payment, being with them for four years, I'm in a good place. A lot of other insurance companies cost more money, sometimes double or triple, so I'm happy with State Farm.

My agent is easy to get in contact with and has always been helpful with whatever questions or concerns I have had.

I left State Farm thinking I could find a better price now that I don’t drive as much. I switched to Progressive. Progressive offered me a great deal, but after signing up with them, they immediately began raising their rates. I contacted them and was told the original offer was a promotion and that it was described in the fine print. I’ve looked back several times and can’t find any fine print stating that. I’ll be returning to State Farm.

I think the coverage is adequate, but I feel like I’m being overcharged for it.

Be prepared for price increases.

It’s good coverage, but it’s expensive.

Go with SF.

A great business, but the price is just too high.

We’ve had two cars insured by State Farm and recently added a third. They’re very friendly and professional on the phone.

You need to search the internet every 6 months as every auto insurer is raising prices differently.

Check rates with other companies!

I have no complaints; the prices are unbeatable.

I've never had a claim, just paid the bill. They are very nice, but I wish they would have decreased my payment so I could stay.

The insurance is okay, I guess. I've never had a claim, but they are very expensive. They are so expensive that it's getting to the point where I cannot afford it.

The price of covering my car has gone up. Other companies are offering a lower rate.

I've had my current car insurance company for over 30 years. They are okay. However, now that I'm retired and their prices keep going up, the fact that they are doing away with the defensive driving discount, and they don't offer any incentives for seniors or someone who doesn't drive as much, I had no choice but to switch companies. The new company will save me about $30.00 a month.

SF is quick to address claims, but like many other insurance companies, they are overpriced.

A horse and buggy hit my car, and they claimed it was my fault because it was not a motor vehicle. They considered my car totaled. The title is missing, so the claim is still open. It's been a year this month.

Decent price, have not had any claims.

The price keeps increasing.

State Farm will do anything they can to only fix a portion of what’s damaged, even if your state has a line-of-sight law. This can make your home’s appearance not match and look ridiculous. It feels like they expect customers to take them to court to get it resolved because they know they have the money to outlast individuals in court.

My insurance rates increased even though I had no accidents. When I called customer service at the office I'm insured with, they seemed inexperienced and unhelpful.

I'm 79 years old and I drive twice a week, less than 3,000 miles a year, but the policy is too expensive. I have a perfect driving record.

Car insurance, so far, is fine with State Farm. It's the homeowners policies I'm frustrated about. State Farm is higher priced and after about 40 years of paying them, when I needed help for the first time, they paid and then dropped me. Not okay!

Raised my rates without explaining why.

Sorry, but customer service was disappointing. The agent was very rude, and the premiums were way too high for the coverage I wanted. They asked questions that didn’t seem to take price into account.

I have no tickets, no accidents, and the price keeps going up.

Rates just keep going up. We have friends with State Farm who have newer cars, and they pay way less than we do! What's up with that?

They misinformed us about the homeowners insurance, saying we would have to renew the policy every year. I called and asked if our insurance was okay, and the guy I spoke with said it was fine. Our heat pump caught on fire due to a power surge, and when we filed a claim a few days later, the adjuster called and said we no longer had insurance. Apparently, it was canceled on February 14th. We tried to go in person to fix it, but our agent was out, so another guy was working on it and said he was trying to get ahold of Dover Insurance. We never heard from him. We called the next day, but the agent was busy. The receptionist said she would have him call in a few minutes, and he finally called back at 3:40. By this point, we found car and homeowners insurance elsewhere, and it was significantly cheaper. They were totally useless when we were trying to get the insurance reinstated. Oh, and because it was canceled, it was going to be a huge price to get it back. State Farm totally and completely dropped the ball. Very disappointed with that agency.

The monthly payment is way too high. Even though I was with them for many years, the premium kept going up.

Not great, but better than $300 a month.

The agents have all been top-notch since I was 16 years old. I went with Progressive for a few years but have come back to them. I'm 61, a retired crane/heavy equipment operator for 40 years. If you have any idea about the operation of machinery and the concentration it demands, that bleeds over to personal life decisions daily. I have had no accidents since 2003, no DUI or speeding tickets in I can't remember how long. I pay $393.12 a month.

I had to switch to the minimum coverage when my full coverage cost tripled.

It seems I'm paying a higher rate every time I look at my bill.

Much too expensive. About $2500/year for three cars driven, in total, less than 5000 miles.

I want better rates. I've had no accidents or incidents in 20 years, but the rates keep going up.

I switched to Progressive because they offered a quote at a third of the price State Farm was offering me.

Rates were raised significantly with no explanation.

They don’t reach out to try to lower costs or see if there are any discounts available.

The only problem I have is the cost of my insurance.

They will always work with you on your payments.

The price only goes up, never down or stays the same. They do not take care of people who have been with them for years. I was with them for over 20 years, and all they did was raise the premium every 6 months.

I have been insured with State Farm for over 30 years, even though they keep increasing my payments. In August, I had a slight fender bender that was not my fault, and no one at State Farm would help me until late November when I stopped in, once again, to see if the other party had filed a claim. A young man, whom I had never talked to before, told me we could file a claim ourselves. I was astounded, and within a month, it was settled.

Way too expensive and restrictive in coverage.

Very expensive. I've been with State Farm for over 40 years with no claims, and they are still raising rates on me.

After decades of loyalty, I continue to pay more (3-4x) and they continue to pay less.

It's no good. All insurance companies have steady growth, and we, the good drivers, are paying for it! I'm 46 years old, and I've never had a ticket. I was in an accident in August. It was not my fault, and now my payments are going up to $350 a month. Why? It wasn’t my fault, and I never got a ticket. I'm 100% not responsible for the accident, but it doesn’t matter what company I go to, they're all overcharging me. I got quotes of $170, $290, and then suddenly it's $273, $300, $354. I'm like, what the heck?

My problem with State Farm is that to get a discount, they require a transponder to be installed in the car. The transponder communicates with a cell phone to feed data back to State Farm. The only problem is it doesn’t work, and I’ve spent an hour or two on the phone with my agent trying to get it to work with no luck. I’m retired, so I hardly ever drive the car. We have driven it as much trying to get the transponder to work as I would on a normal basis.

I appreciate the customer service, but I feel they are overpriced. I have been comparing with other companies, and SF is twice what others have quoted me.

Average but higher cost.

The price has gone sky-high, and I wouldn't recommend it to a friend. It has increased from $103.00 to $187.00, which I think is ridiculous.

My policy went up about 40% with one liability claim. I'm looking for another policy. I thought I had accident forgiveness on my first claim.

They consistently increase rates.

My policy increased consistently, even with no accidents and no tickets. Then when I had an accident, they dropped my coverage.

A $175 quote turned into $220 in less than a year. Other insurers are offering half that.

State Farm has become remote and inflexible with me. I've not had a ticket in over 4 decades, not made a claim with State Farm for house or car...EVER, and my rates only go up. I've spoken with a number of representatives at the Curtis Hansen SLC office, and none of them offered any coherent insight on how to lower my rates.

Too expensive. I have nothing in my record. I'm a senior, 64 years old, with 3 cars insured and a house, and no discounts.

They keep changing my rates, and we have had no tickets or accidents. I think our rate is high.

Very expensive and keeps going up in price, not worth it. Roadside assistance is also very expensive. You can't use the tow service because it only covers 10 miles, and then it's $200 for a tow after that. Overall, very much not worth it. I'm not happy with this company at all.

$145 per month is outrageously high to me.

They raised the yearly cost by thousands per year. I have had the policy for over 10 years with no claims.

State Farm has terrible customer service and took months to process two separate claims. My car needed $7,000 - $8,000 worth of repairs, which my body shop said could have been completed in two weeks. However, I dropped my car off in early December and didn’t get it back until mid-February. I asked the shop what the delay was and was advised the insurance company was refusing to pay for quality, factory parts. On a separate claim, my wife hit a deer which totaled her car. We did receive a fair payment for this loss, however, it took several months as we were constantly bounced around several departments with little to no communication.

State Farm is good but has gotten expensive.

Insurance coverage itself is really good. However, rates have increased beyond what I can currently handle.

They were charging way too much. They were charging me $1900 for my house every six months, and I have no mortgage. They wouldn't let me pay monthly.

Service is average so far. I am disappointed with the premium.

I feel like I'm being punished for a car accident where I was hit from behind, which totaled my 2012 Jeep Liberty Limited and pushed me into the car in front of me. The other driver also had State Farm. I received $7,100 to get another 2012 Liberty Sport. Now, my monthly insurance with State Farm is $146, up from $80. Other companies, like Progressive, see the totaled Jeep and won't insure my current Jeep (same year, too confusing for them?).

Too expensive, especially because most of it goes to the agent. I am going to try a broker.

Pricing for driving less than 3,000 miles per year is way too high.

Mediocre... I had a flat tire on the road. They referred me to a tow company that actually offered a higher price than the one I eventually chose.

They raised their rates four times over a six-month period for no reason, and I have a perfect driving record for 40 years. They claim it's the type of car, but it's not a Ferrari. My Corvette was three times cheaper at $120.00 per month versus $130, then they raised it to $220 a month for the new car.

They charge too much for senior citizens. What happened to a discount and the price of $29.99?

State Farm is not good; they increased my rates for no reason.

Shop around. Many places offer the same coverage cheaper. I'm currently looking for a better rate. I wouldn’t recommend this company.

My current insurance is a lot cheaper than State Farm insurance.

I had a claim with State Farm, and they did not supply me with enough money to buy another vehicle. Mine was totaled, and they sent it to salvage and paid my lender, but I was left with no car and no down payment. I was relieved of the debt to the lender, which is something, but it's just not the way I wanted it. I wanted to buy the car from them as salvage.

State Farm raised my payment in May 2025 to $352.30, June $352.30, July $355.42, August $355.42, September $355.43, October $467.60, November $495.20, December $495.20, January $464.27, February $468.58. This should be illegal; no notice in the mail. They are just playing with numbers, and I’m over it. That’s how I feel! This is crazy! Can State Farm do this? Tips to my friends: stay away.

Evidently, LexisNexis said something negative about me, but I can't get my insurance company to tell me what it is. So my rates went up because of that (they did tell me that).

I was with them for over 2 years, thinking I was in good hands, but found out my policy was not very good. My coverage was not adequate for the money I was paying them! I moved out and got another insurance company as well as homeowners insurance.