Is State Farm A Good Insurance Company? Reviews From Over 18,123 Customers

We're seniors and think our insurance is too high. We don't travel more than 40 miles per week and should get a better rate. Monthly premium too high!

I feel good about it.

If you ever have an accident where there was no damage and nothing was paid out, don't let the insurance company charge you extra for it based on the "Clue Report."

Promptly responds and excellence in service.

Could use lower cost.

They dropped my windshield coverage, but I still pay the same.

The State Farm agent is easy to deal with. I've never had a claim so far.

The policy is expensive!

Very professional and knowledgeable, extremely experienced.

Excellent, profitable, and exceptional service.

It seems the insurance keeps going up because starting in March my rate will be $75 per month, and I'm not sure I'll be able to pay that amount.

Safe and Save is awkward, particularly with two drivers.

Agents are professional, courteous, and helpful. I’ve enjoyed my experience with State Farm. They are heads above Allstate. I will tell you that.

My insurance is not any higher, if not better, than most that I have checked out for full coverage.

Excellent

Good experience - much cheaper than Farmers.

State Farm offers good coverage but is far too expensive in a competitive market.

Drive safely. Rates are good. The agency is very accessible.

OK with car, but my house insurance went up drastically.

I have had no claims or speeding tickets, but my rate keeps going up.

Good all around.

Poor prices.

Employees are friendly and knowledgeable.

I helped my sister get their insurance. At the time, they were the cheapest. I think insurance rates went down, and mine is the same as before. So I will be looking to buy from someone else soon.

Fair, not very great.

They keep raising monthly premiums every 6 months. I'm on a fixed income and have never had any claims. It's frustrating and hard to get a hold of them.

I am 74. I actually have an employee of the agency call when I have a premium due. I have a clean driving record. All of my vehicles have liability-only coverage and most have farm tags. It is not cheap. The online process to shop for insurance is daunting. What is real and what is BS? To disclose personal info to a bot or someone that cannot communicate clearly is downright scary. A high premium with State Farm is much safer and affords peace of mind.

They are amazing. I wish the policy we have wasn't so high. It could be more affordable for families.

My personal in-office experience could not have been better. However, the "Drive Safe and Save" program is confusing and difficult for multiple vehicles. We have three drivers on our policy; my wife and I both drive two of the vehicles, and our son drives one solely. Our discount is set to be discontinued because two of the vehicles are not registered, yet I have found no way to register myself on two vehicles, and our son is unable to open the app. This is not easy to navigate, especially when the responses and instructions from my local office are different from what I'm told on the phone. I will be in my agent’s office next week to try and make some sense of this situation.

Haven't had any claims to date. I get a good response from the agent when I have questions. However, the agent would not match the car insurance start date with the start date of the homeowner's insurance.

Always available.

I was disappointed with State Farm. They raised my policy rate too high and put me over my budget each month.

Average insurance, higher price, and no first accident forgiveness.

Expensive and no accident forgiveness (I have had no accidents).

I love my current car insurance and everyone that I’ve been in touch with by telephone. The customer service is flawless. They are very nice and very informative.

They didn't try to overcharge me on the premium.

Completely satisfied, though it's expensive. I shopped around and found no better pricing despite all the hype from other providers.

$100.00 a month is too much for my full coverage. I can't handle it much longer; I'm about to park my ride and catch buses.

I have been with State Farm for 50 years.

The service was very helpful. We would like to see more discounts for drivers that drive less than 50 miles a week. Thank you.

I've been with State Farm for 60 years. They have professional, personable agents and are price competitive.

Local customer service varies depending on who answers the phone. I think our vehicle insurance is too high, so I’m looking at other insurers. Our claim after a severe storm was handled quickly and without issues. Payment was quick. For that, they would get 10 stars.

Less expensive.

Always the best service and gives me the best discounts. Very excellent. 5 stars.

Very affordable.

Good so far. The price for insurance is okay. All insurance companies' prices are about the same.

I have a good relationship with my insurance company.

The agent and his staff are great and very helpful. State Farm is too confusing. Everything is digital, and it's hard to get a human who is helpful. I called many times and left my return number. When I did get a return call, they were not very helpful. I think State Farm is a good company, but you have to do most of the work! I still have State Farm. They're an okay company, and their agent was the most helpful.

Expensive but good coverage.

They are a company that cares about the customer.

Premiums are too high, but they are high everywhere.

Great, except they keep raising rates.

Great coverage and it's nice how State Farm provides linking coverage across vehicles so you do not overpay for the same coverage across multiple vehicles. If you pay for certain coverage on one vehicle, it is applied to all vehicles, which saves quite a bit of money.

Great company. Great customer service. Live operator. Great competitive rates.

Get coverage with no agent. Save money.

Great insurance company, but a little pricey.

Overall, I am satisfied with the product and service offered.

Good but still too expensive for basic coverage.

I had a car hit the back of my car while I was parked at a stoplight. My State Farm agent is further from me, and being a recent widow and not feeling well, I went to the State Farm agent close to me in East Dundee. The first agent was trying her best to help, but she was having some problems. The second agent came running over and yelled at me, saying I needed a report and I just could not walk in and ask for assistance without one. Being yelled at upset me, and I told her I had the report and I didn’t need her yelling at me because I was recently widowed. She didn’t say a word or look at me and left the office. What a big mistake I made going to this State Farm agent!

They are great to work with on all aspects.

I have been with them for three years. I was assured that their prices would remain low. I have never had an accident or ticket, and their prices have climbed every 6 months. Each time they tell me it is something that all companies are going through, but next time the prices will go down. NOT!

I had a death in the family and had to travel to New York. I was late with one payment and they canceled my policy this morning. My vehicle is not even worth $12,000, and they continue to raise the cost of the monthly payment no matter how safely I was driving.

They don’t explain why my premiums have increased. I have no tickets, no DUIs, I don’t travel far, and haven’t had any accidents, yet my premium goes up.

Not interested in keeping clients. Raised prices 20% for each of the last two years.

State Farm doesn’t cover you when you need them, and they increased rates by 50% after making a claim.

It's okay. I'm trying to get more of a discount with my driving record, but they keep telling me I already have all the discounts they can offer. I have 2 cars and a motorcycle plus renters insurance. You can't drive all vehicles at the same time, so where is the discount when 2 of your vehicles are sitting idle and not being used? I have an excellent driving record, no DUIs, no tickets, and no accidents, yet they still can't offer me a discount. They were trying to start charging me over $200 a month, $205 to be exact. For a few months, I kept asking them these questions about why I am paying so much, but no definite answer. All they kept saying is that is the nation's standard. All of a sudden, my bill drops down to $189.91 per month. Not much of a drop, but no explanation for the drop. When I asked if it can go lower, they say that's the lowest unless I change my deductible. So why am I still paying a high rate when other ads are showing you can pay as little as $39 a month for the same type of coverage I have? I have been with State Farm for about 6 years. Before that, I had Allstate, and they basically gave the same runaround on quotes. I keep it so I have coverage, and it gets very tedious trying to search for the lowest rate when all of the other companies keep asking you the same questions to get your policy started. I fill all the info out, but when the comparison quotes start rolling in, what type of car, do you want to add another car, I try inputting info for my motorcycle, it doesn't let me. So where is the easy part from signing up online? It is very, very, very frustrating.

I would describe it as more expensive than other insurance companies.

They charge way too much. I drive less than 5000 miles per year, have never had a DUI, and no tickets in about 10 years.

State Farm insurance has no loyalty to customers who have been with them for over 20 years, have low daily mileage, and are safe drivers. They charge too much for good drivers. I have a 2005 Toyota Avalon Limited with 104,725 miles, and I drive less than 10 miles a day. For full coverage for 6 months, they charge me $1,165.00. That's too much. I'm looking for another insurance company ASAP. It's a rip-off, and I'm very disappointed as a loyal customer.

I was driving down the road and someone changed lanes and hit me. State Farm made me pay out of pocket to repair my vehicle if I wanted it back soon, or they said I could wait and they would collect from the other insurance company. They never collected a dime, so all costs minus the deductible were out of my own pocket. Very discouraging, considering the fact that I've been with them for several years.

High payments! But when you're down and out, they will cut that check to make you somewhat whole again.

Claims are easy, but you pay too much for insurance.

The experience is fine, but the cost is not!

It was okay until the price went up.

Silent communication with frequent and random policy increases. I feel completely vulnerable and lack confidence in the integrity of State Farm after a hit-and-run driver caused bodily harm and damage; they were also insured by State Farm. It's a conflict of insured responsibility and my insurer advocating for my best interest.

Too expensive. Yet online it says cheaper premiums. Not true.

Monthly rates fluctuate. They have made many mistakes with my policy when my wife changes hers, even though they are separate. Rates seem high even though I don't drive many miles and am retired with a clean record.

Lower prices for drivers who drive under 3,000 miles a year.

They do not reply to my questions. My rate as a senior person who drives five to ten miles a week is high.

Coverage is average with above-average prices.

They raise rates very quickly. We have no accidents, excellent credit ratings, and our rates were still like those with high-risk insurance.

I've been with them for almost two decades, and they constantly raise my insurance rates.

Louisiana has some of the highest car insurance rates in the country, and as a consumer, I hate paying for mistakes others make. Unfortunately, State Farm still beats most other insurers' rates.

There are never any customer loyalty incentives. There are always rate increases, and the only explanation is that they're going up everywhere for everybody.

The rates are too high for me.

Make sure to review the authorized drivers because, in my experience with State Farm, they are making their own decisions to assign the driver even though they are holding a policy for themselves. I believe this is just so they can collect higher premiums.

It goes up in price with no notice, just up.

I have been with State Farm for over fifty years and still pay top dollar for vehicle and home insurance policies. One of my resolutions for 2026 is to switch carriers.

The price is through the ceiling, and unfortunately, they are responsible for allowing it to happen.

Car insurance has been okay. They just go up every 6 months.

It's always good to shop around. Our insurance has increased by almost $150 over the last 2 years.

Really nice people work there. Claim handling is excellent.

They are fairly good at communicating, but raising prices twice this year—15% last February and 25% this December—is ridiculous. The only explanation is that it's across the board.

Too high. I have car and home insurance with State Farm. I'm 77 years old and pay a mortgage. No accidents, only drive once or twice a week.

The premiums seem high on the auto side. The property coverage deductible is a bit high.

Their rates seem higher than other companies, especially when the agent’s commission is included in the premium. They were difficult to deal with when adding another vehicle, and in the three years I’ve been with them, I have never been contacted by my agent, only by staff in the office.

I would find a cheaper alternative like Geico. As soon as you have one mess up, even though you have been with them for more than twenty years, they will raise your prices. It's at the point where Geico is $150.00 a month cheaper.

I would tell a friend to look around. The problem I have is I can’t insure my travel van because it went triple what I’m paying for my car, and I do not drive the van every week.

I was told it would be less expensive than my current coverage, but the quote was $400 more!

Too expensive. I've been with them for over 50 years.

I am truly disappointed. I have been with them since 1987 and have never been so irritated with the cost of my auto insurance. Never have I paid so much and I don't use it. Truthfully, I have been trying to find a better deal elsewhere.

I was accused of an accident in 2022, and I didn't have an accident. But I've been getting charged for years, and they never told me about it. They just kept getting paid. I found out from another company. Very disappointed with State Farm.

Beware of large rate increases.

Too expensive for what you get for coverage.

Too expensive and no flexibility to lower costs.

Very slow in paying claims. I had to contact them three times to get my check.

Too expensive for liability and low-value car.

State Farm is very expensive and they won't work with you; they tell you to go elsewhere.

The service is poor, and they raise rates every 6 months.

Not good. I was told that my insurance was going to be $280.00 a month, but it was actually $494.00.

STATE FARM is good but expensive, especially for a 72-year-old man who’s been driving for so many years. I understand living in New York is expensive, but something should be done to lower the cost.

They're very expensive. Search around and compare.

They handle claims efficiently, but my cost for coverage has increased every single year.

The payment goes up every month on a six-month service. It's ridiculous.

The insurance claim was handled poorly. I had to get a claim estimate from the dealer and refused the offer from the insurance company. I am very disgusted with the whole procedure. It took way too long to pay on the claim.

I initially really liked State Farm. Then I bought a new truck and they gave me a quote which changed 3 times. It went from approximately $1K per year to over $5K. They said it had to be classified as a commercial vehicle when it's clearly personal. The DMV even has it as personal.

I didn't ever have to make a claim, so I don't know how they handle that. Customer service is pretty good until you check your bank account and discover that they took an extra $30 out on your autopay premium. No heads-up on the rate hike. No explanation for it. Nothing. For someone on a fixed income, scraping to make it from one payday to the next, this can break you. Then you're stuck with the overdraft charges, putting you even farther in the hole. Not good!

They have high rates and make mistakes. There was a refund on the app, so I claimed it. Now they're saying it wasn't right and I owe it back. I don't have the money, over $700. That's almost all I get in a month. So I will have to pay each month while I am in low poverty. NOT RIGHT! I've been with them almost 30 years and they do this to me.

Do your due diligence in knowing who you are going to be working with. I recommend Crystal Fray State Farm on S. 17th Street. I was there for a few years before I switched to another State Farm where a friend of mine works. I won’t name them, they are my friend, but the office as a whole doesn’t seem to have it together.

Is there supposed to be a veterans discount for all car insurance?