Is State Farm A Good Insurance Company? Reviews From Over 21,479 Customers

State Farm has always met my needs for going on 20 years.

The company is good but expensive.

No problem other than opting out of PIP to get a reasonable price.

I haven’t had any claims, so not much info, good or bad.

The insurance company is only as good as your local agent. My agent has an office near my home, and I feel welcome to call or walk in at any time that I have a question. Service comes first, cost is also a consideration but must come second. The quality of employees is also a huge consideration, and each one that I've encountered in my local office is knowledgeable about the products and my coverage, and also patient and pleasant to do business with.

My only concern is the price -- I don't know if I am paying too much or not. Otherwise, I am very, very happy.

Expensive. The company has always been easy to work with. I'm not as thrilled with my current agent as I was with my former one. They were superb; unfortunately, they retired.

Haven't had any issues.

Too costly for Arkansas.

Great service with agents Robin England and Mike Radovich in Great Falls, MT. Informative, helpful, and always available!

Great service, but expensive.

Great service but pricey.

Good, but a little pricey.

Premiums have skyrocketed, and I haven't had any accidents or tickets.

I have a 2020 Equinox with only 38,000 miles on it. Some months I don’t even drive 20 miles, so I believe my insurance could be cheaper. I also allow them to track my driving.

Excellent service! He called me when I insured my truck with his assistant. He even suggested playing golf when I'm in town!

I like them, no problems.

The rates are too high.

We've never had anything but great service with State Farm.

Check on coverage to include uninsured motorists. More and more drivers are just getting liability coverage.

Does the job but quite expensive.

Very good. The plan should be cheaper.

Service reps are nice and knowledgeable. There are only two ways to pay premiums: monthly or lump sum.

The price is too high and it increases every 6 months.

They are great but expensive.

Good, but rates could be better.

Excellent coverage options and great flexibility to find the insurance I need for my family. More coverage options than other large insurance companies.

I have nothing but good things to say and have had nothing but good experiences with them.

Good, but a little high in price in my opinion.

I have only had two claims in the past thirty years or so. In both instances (one auto and one home), I could not have asked for a better response to my claims.

Good experience, but I purchased a different vehicle and the premium jumped quite high.

State Farm has always addressed any problems immediately. I would definitely recommend them.

Better than most, but not the best.

Make sure you're comparing apples to apples.

Overall excellent; just always looking to save money!

It has gotten too expensive.

I would let them know that they are very knowledgeable, friendly, and make you feel like family.

The company is good, but the agent you pick is what makes the difference.

They're very reasonable, and I can't find anything else that's more reasonable.

International is very easy. My agent was very efficient and completed the task as I asked. The price went up a lot. I wasn’t very happy about that, but I guess that’s the price of owning a new car.

I think State Farm is one of the top insurance companies for auto.

It's good except they keep hounding me about the drive safe program. I am pretty much homebound but they don't seem to believe me.

Good price, good customer service.

I speak with several girls in the office, but it seems they always end up having to speak with a woman who never wants to spend any time talking to me. She tells me things, and that’s it—no room for discussion. I ask about other options, discounts, etc., and she answers me—no, you have all the discounts. I barely drive my car, maybe like 25 miles a day (not even). I’m retired, so the car sits. I believe she always says that I’m discounted at the usual average mileage, but I don’t drive much anymore.

State Farm provided me with competitive rates, excellent customer service, and even checked on me from time to time. I have no issues.

Service was prompt and efficient. The only reason I’m looking for another insurance company is the cost.

They need to offer a better discount for longevity.

They respond quickly, but they don't like multiple claims. The premium is reasonable.

In general, I am very happy with State Farm, but not too happy about the prices for my policy.

I know that companies don't like calling and offering discounts, but I get so many offers from other companies about saving money compared to State Farm. You know I'd switch or would switch in a heartbeat to save money, especially now since retirement.

Never had any issues with State Farm since I first got coverage from them in 2018.

I've been with State Farm since 1968. They have always treated us fairly and offered reasonable rates compared to others.

The personnel are pleasant and helpful. It's located locally in a plaza, making it easy to get to.

They have been really good these two years.

Good company. Decent price.

My experience with my current car insurance was really good. Just wish that my policy price would drop somewhat, that's all.

Very good service.

Pricey but great customer service and easy claims.

Luckily, I don't need to use it much, but it is expensive and no discounts are offered for long-term insurers or no accident discounts. I WOULD SHOP.

I have had State Farm for over 30 years. I have gotten quotes from other companies, but none of them beat State Farm.

The price keeps going up. The one and only time I needed help, they did not assist. It took days to get my truck towed. They don't even send proof of coverage anymore. However, by law, I have to have coverage, and yours is low-priced.

Regarding home insurance, don't trust them to come through as expected. My house was hit by my neighbor's burst water pipe that magically cut through my wall. My handler didn't know what to do and simply put my claim into the national list, and no one has come to see me since February 16th, and it's April 16th now. I'm out of a house, my car got hit, and they made me fill out two claims (two deductibles) to fix it. Now someone plucked out my turning signal light, and I need a police report to do anything about it, but couldn't wait past five hours to get the report. So again, delays from all sides are bouncing against one another, making a bad situation worse. I am on the street and can't pay my insurance now because I ran out of money! I am too distraught and angry for a better explanation at this point. Terrible. And after they were wonderful as I worked out my grandma's home policy claim from a fire that took 60% of her house and restored it! I am flabbergasted by this.

Supposedly a waiver was coming for State Farm customers. It didn't. My rates went up instead of down. It's too expensive from State Farm, so I'm looking.

Costs too much, no real good discounts.

Rates go up no matter how long you have been with them or your driving record.

Prices have tripled in the last 2 years.

I recently had a blowout from a pothole. I called State Farm for a tow since I had towing coverage. An hour and a half later, no tow truck. I called them back and complained. They said I would get a call when the truck was on the way. Never got a call or a tow truck.

They were better than State Farm by $200, but they raised my rate without even calling me.

The cost of insurance keeps going up.

State Farm is charging me $215.02 per month for my 2012 Nissan Murano. I called them, but they were not interested in discussing my policy and rate. I am looking forward to the day I cancel them.

Rates are high, no discounts for veterans or senior citizens, and I haven’t had tickets or traffic citations in years.

The price increased way too much, and that was not the deal when I added a new car.

In past years, it was good. Now the rate has jumped up 35% and coverage is up 5%. This is ridiculous. I have a 1999 Jeep with $5,000 coverage that was charging $108 per year, and this year it went up to $140 for the same coverage. Not good!

It's way too expensive for not turning in a claim or getting a ticket for over 25 years.

Offhanded and more interested in cash than anything else. I drive 6,000 miles a year or less and get little discount.

You will pay large sums of money for your auto insurance, but you better never have a ticket or accident, because you will not only pay higher premiums, but much higher and for many years, even though you have had an excellent driving record for years prior. It does not help if your spouse hasn't ever had a ticket or accident. Auto and homeowners insurance is way more costly than it should be.

I have been with State Farm for over 66 years. Times are changing now; both my wife and I are retired, driving much less, and living on fixed incomes. We have 3 autos now, the oldest being a 1995 GMC truck, plus our house is insured with State Farm. I need to evaluate our expenses. Insurance is our largest cost.

I was told one price over the phone and received a higher payment when they mailed me different numbers. What a rip-off!

High rates and slow service.

The cost is too high; it has increased by 300% in 3 years.

Due to the lack of insurance adjusters and their use of artificial intelligence through third parties to process claims, you are looking at a total loss in the event of an accident, with them keeping the vehicle to auction and recover some of their money. Vehicles are grossly undervalued with this company.

I've never had lower rates in all my years with no claims; they always go higher. We had a claim, but not a lot because we carry a high deductible. You would think after years with a good record, rates would go down, not up.

Guard your wallet. Rates go up every 6 months.

My agent has had nothing to do with me since she gave me the policy. I’ve asked several times to make changes to my policy with others in the office, and they won’t. My BMW is a classic. I barely drive it. The other vehicle is a 2023 truck 4x4. I’m paying over $200 a month for insurance on them. I’m a senior citizen on a fixed income. I tell them I can’t afford this, but still, they don’t work with me to make some changes. I’ve had no claims. I am looking for another insurance company.

Don't increase the rates with every renewal.

Premium hike and no explanation of why.

Their rates are climbing way too rapidly. They are going to price me out of doing business with them.

I am on a fixed income and $350 per month for full coverage is not in my budget.

I have 7 policies with them, bundling 2 homes, 2 boats, and 3 vehicles. The price of the insurance goes up every 6 months even though I have been with them for over 40 years.

I have been a State Farm customer for 50 years and have not placed a claim for, I would guess, 30 years. They just raised my homeowner's rate by 20% because, according to the agency office, they are raising all condo rates. State Farm is no longer a good neighbor.

In my opinion, after checking around with other insurance companies, State Farm is high-priced and they don't seem to be very helpful in saving money. After 44 years of experience with them, one might think that there could be some kind of discounts, but I have yet to find a way to get any less of a premium.

I've been with State Farm for over twenty years and I've witnessed unbelievable increases. I've been on disability for over twenty years, and as the insurance company raises rates, I continue to make sure I pay my insurance while decreasing my personal expenses. There's nothing for dedicated people like me. I don't want to drive without insurance, and as I'm getting older, a vehicle is essential for me to have.

The price is high for the amount of coverage provided.

Terrible price-wise, they keep going up and we have great credit and I only have one speeding ticket. Prices have been going up for a while. Currently looking elsewhere. They said once you're in your 50s it would start going down, but our policies have only gone up.

State Farm has a third party sending drones over people's houses and walking on their property without notifying them when arriving for house insurance. They won’t send you a copy of the report but just tell you to cut back trees. They won’t provide any details but will terminate your insurance after 40 years and no claims if you don’t comply. They don’t offer any assistance.

Even with high deductibles, it is still pricey.

They keep raising my rates, and I've never had a chargeable incident.

Prices are too high for older autos.

Lower monthly payments for liability only.

Could be a little more transparent with the billing.

Too expensive for the few daily driven miles.

They raise the policy costs every month.

Too expensive, rates go up way too much in a short time!

I would tell people to stay away from State Farm. I have a good, clean history of driving with no homeowners claims, and it seems like my premiums went up every six months. My premiums have increased by over $300 in the last year or so.

They claim you don't have the coverages you paid for when you're in an accident. They like to say that full coverage isn't a thing, yet when making the policy, it is.

The price changes every 6 months.

State Farm is expensive, and despite their plug-in for my car, they don’t offer any discounts. I have been with them for about 7 years, same vehicle, no tickets or accidents, and they won’t decrease my rate.

Rate hikes are too frequent and too high. Avoid.

Overpriced, don’t receive proof of insurance card frequently, and do not give you a reminder until the last minute.

I still have State Farm, but I'm looking for lower rates with full coverage! I received offers from Progressive, Allstate, and others using the same coverage specs, and prices were lower. I asked State Farm to review my rates and get them closer to the other car insurance offers. So far, I've not received any better offers.

Bait and switch. Then above average pricing.

I’m a good customer, but the price keeps going up and I barely ever reach out to them for anything. I just keep paying my overpriced insurance bill, which is very annoying.

My questions were answered. The rate is high. When I had a claim regarding the "at fault" other person, the agent said, "They're a good company. Do you want to deal with them yourself?" I asked, "Why am I paying you?" Maybe it was just that particular agent, but it seemed a bit lazy. I was able to have payments drafted from my bank, which always kept me current. I liked that.

Rates and quotes are too high.

Premiums continue to go up even though I have no claims and drive less each day.

They are using claims from towing against me as well as existing information that they knew prior to giving me a policy. They also refused to give me a refund when I turned in my plates and provided proof. I had no car on the policy, and they wouldn't tell me what credit I had when I added a new car.

My local agent is great. The national level, not so much. I was in an accident two years ago and was told I would get no help from your company even though I was not at fault and the other driver was cited. I never got reimbursed for my expenses to get home to Florida from Virginia.

I'm satisfied with my insurance now because it fits my budget and the app is super easy to navigate to your needs.

I think they treated me unfairly because of my age. I can’t prove it though. I had a backing accident in a department store parking lot. Very little damage to the other person’s car, none to mine. They raised my insurance $40 a month.

Prices are too high. Inoperable cars shouldn't be charged, or at least the rates should be lowered. I'll be in contact soon about these issues.