Is State Farm A Good Insurance Company? Reviews From Over 20,420 Customers

Needs to have more discounts for having a policy with them, safe driving, and for a clean driving record.

Claims are very easy to file. My policy covers home, auto, and boat. I think the insurance is high, but I checked around and no one can beat their price.

Very insightful on insurance policies and liabilities.

State Farm had been very reliable, but the cost continued to go up.

My current rate is much more reasonable than other companies.

It's a little expensive.

I worked for State Farm for 27 years. I don’t like change and I have stuck with them even after retirement. I don’t do much with my car insurance and just pay the prices. My problem would be with my homeowners after making changes to my house that I thought would lower my prices. It did not happen and I am quite disappointed about that because I put a lot of money out of my own pocket. Enough said.

It saved me a lot of money.

I would recommend them based on their acceptance of customers, but the only thing is that it is much more expensive compared to other insurance companies.

Super easy to deal with. Cheapest price around. Great customer service.

Shannon was excellent. She got the job done and knew what she was doing! Very happy!

Very expensive.

I believe that my current car insurance is, so far, the best.

Excellent. Always helpful with recommendations.

Good customer service.

Very expensive compared to other quotes.

I am satisfied with their coverage.

My premium has gone down since I first joined State Farm.

They're great, but a little expensive.

Too high a premium for us older folks with no accidents, tickets, or DUIs (not only in three years but EVER!)

I haven't had a claim. I'm disappointed that windshields aren't covered when damaged.

They are very helpful in trying to save a person money.

Too expensive.

Customer service is excellent. I think their price is high.

Excellent customer service.

They are too expensive.

It's good for the money.

I have been with them for over 25 years and they give me a loyalty discount. I have to watch closely because sometimes they have things on the policy that I don't have anymore, like watercraft, motorhome, etc. I thought it was high, but no one has beaten their price. I have my condo on there and a $1,000,000 umbrella. I have good coverage for accidents.

It's just time for a change if someone could beat them. So far, they're the best by comparison.

Too expensive and they didn't offer to try to get me a better rate.

Great company but higher prices.

The only reason I'm changing my current car insurance is because I found cheaper insurance through someone else.

Excellent!

Last year was okay, but I have not received my bill for this year. If it keeps going up, I will have to find another insurer. I am a senior on Social Security.

If you're looking for multiple options at affordable rates, choose State Farm. I've been with them for over 25 years, and each time I try to find lower rates with comparable coverage, it ends without success at any other insurance company. The biggest difference I've experienced involves the annual premium for Homeowner's Insurance. I've received estimates from other carriers that have been twice the amount I pay at State Farm. Bundled with Auto coverage, I've not found a more affordable insurance company.

Shop around. State Farm is high but good.

Don't deal with an agent that doesn't respond to your questions or needs.

Very polite and friendly staff. They always answer my questions.

Great service through my agent!

Noelle is five-star excellent in every way and totally represents State Farm.

The rates keep increasing, and they say there's no discount after 30 years and no major claims.

Very kind.

Too expensive.

Very expensive.

A little higher than some, but I’ve never had to use it, which is a blessing.

I’ve had a good experience with State Farm. Thanks!!!

Always very helpful.

All good experiences overall, but it’s just getting a little expensive.

It's okay. I do like the safe driving profile they have.

Overall, I was trying to get quotes from several insurance companies. I had a third-party agent who contacted several insurance companies, but she wasn't able to find me a quote for less than $150 a month, which would be my monthly payment. That's crazy for an old car like my 1999 Honda Accord EX, and at the time, my car wasn't insured. So, I started my own search. I found State Farm, and let's just say I was able to get insured for less than $100. I paid that for 5 months. Before my birthday on February 1st, I called and spoke to an agent, and she was able to reduce my monthly payment to $47 and change.

I've been with them for about 4 years now. They are wonderful; if I have a problem, they help solve it really fast. The staff members are very kind, and for the payment, being with them for four years, I'm in a good place. A lot of other insurance companies cost more money, sometimes double or triple, so I'm happy with State Farm.

My agent is easy to get in contact with and has always been helpful with whatever questions or concerns I have had.

I left State Farm thinking I could find a better price now that I don’t drive as much. I switched to Progressive. Progressive offered me a great deal, but after signing up with them, they immediately began raising their rates. I contacted them and was told the original offer was a promotion and that it was described in the fine print. I’ve looked back several times and can’t find any fine print stating that. I’ll be returning to State Farm.

I think the coverage is adequate, but I feel like I’m being overcharged for it.

Be prepared for price increases.

It’s good coverage, but it’s expensive.

Go with SF.

A great business, but the price is just too high.

We’ve had two cars insured by State Farm and recently added a third. They’re very friendly and professional on the phone.

You need to search the internet every 6 months as every auto insurer is raising prices differently.

They're okay, but the cost has skyrocketed for no apparent reason.

I find it expensive for someone on social security! No marks on my record and still no discounts!

With 2 autos covered, if you cancel one for 1 day and then reinstate it, you are penalized for the remainder of the term.

I've been with them for almost a year. I'm not getting my driving discount for being a good driver. They are overcharging for coverage on my 2014 Chevy Impala.

Poor response to billing questions. It takes a week to get answers. Charged a late fee when no bill was received.

We are having issues with billing. They can't seem to get all our policies together on one bill, and our bill just keeps going up. I love Seria; she is wonderful and does the best she can. I believe it is the computer system that is the biggest issue.

Rates are very high. I never received suggestions on how to lower monthly rates or answers to why my rates go up monthly.

I would say it's a good insurance company if you can afford the price. It's way too high for me.

Very poor. I’ve had State Farm for years and I just bought a new Tesla, and they want to charge me an additional $100 on top of a rate increase at the beginning of the year. I’m definitely looking for another insurance company. I have no DUI, no accidents.

They keep raising the rates and don't have good customer service.

Agents never notify you when documents are expiring. I was charged a higher premium due to not providing the documents in a timely manner.

They increase prices on some products. If you contact them about it, they never return your call to explain why the price increased. Then they send emails to try and get you to pay the premium. I get tired of paying higher premiums because someone else files claims somewhere across the country. That actually has nothing to do with me. Buy insurance somewhere else.

Too expensive, they keep raising it without any reason.

They raise the monthly rate without letting you know. They just keep raising my rate, and no one will tell me why.

Expensive rates keep increasing without notification.

I’ve been with the company for 30 years. I’ve had a couple of claims, and now they want to drop me.

The price keeps increasing.

State Farm will do anything they can to only fix a portion of what’s damaged, even if your state has a line-of-sight law. This can make your home’s appearance not match and look ridiculous. It feels like they expect customers to take them to court to get it resolved because they know they have the money to outlast individuals in court.

My insurance rates increased even though I had no accidents. When I called customer service at the office I'm insured with, they seemed inexperienced and unhelpful.

I'm 79 years old and I drive twice a week, less than 3,000 miles a year, but the policy is too expensive. I have a perfect driving record.

Car insurance, so far, is fine with State Farm. It's the homeowners policies I'm frustrated about. State Farm is higher priced and after about 40 years of paying them, when I needed help for the first time, they paid and then dropped me. Not okay!

Raised my rates without explaining why.

Sorry, but customer service was disappointing. The agent was very rude, and the premiums were way too high for the coverage I wanted. They asked questions that didn’t seem to take price into account.

I have no tickets, no accidents, and the price keeps going up.

Rates just keep going up. We have friends with State Farm who have newer cars, and they pay way less than we do! What's up with that?

They misinformed us about the homeowners insurance, saying we would have to renew the policy every year. I called and asked if our insurance was okay, and the guy I spoke with said it was fine. Our heat pump caught on fire due to a power surge, and when we filed a claim a few days later, the adjuster called and said we no longer had insurance. Apparently, it was canceled on February 14th. We tried to go in person to fix it, but our agent was out, so another guy was working on it and said he was trying to get ahold of Dover Insurance. We never heard from him. We called the next day, but the agent was busy. The receptionist said she would have him call in a few minutes, and he finally called back at 3:40. By this point, we found car and homeowners insurance elsewhere, and it was significantly cheaper. They were totally useless when we were trying to get the insurance reinstated. Oh, and because it was canceled, it was going to be a huge price to get it back. State Farm totally and completely dropped the ball. Very disappointed with that agency.

The monthly payment is way too high. Even though I was with them for many years, the premium kept going up.

Not great, but better than $300 a month.

The agents have all been top-notch since I was 16 years old. I went with Progressive for a few years but have come back to them. I'm 61, a retired crane/heavy equipment operator for 40 years. If you have any idea about the operation of machinery and the concentration it demands, that bleeds over to personal life decisions daily. I have had no accidents since 2003, no DUI or speeding tickets in I can't remember how long. I pay $393.12 a month.

I had to switch to the minimum coverage when my full coverage cost tripled.

It seems I'm paying a higher rate every time I look at my bill.

Much too expensive. About $2500/year for three cars driven, in total, less than 5000 miles.

I want better rates. I've had no accidents or incidents in 20 years, but the rates keep going up.

I switched to Progressive because they offered a quote at a third of the price State Farm was offering me.

Rates were raised significantly with no explanation.

They don’t reach out to try to lower costs or see if there are any discounts available.

The only problem I have is the cost of my insurance.

They will always work with you on your payments.

The price only goes up, never down or stays the same. They do not take care of people who have been with them for years. I was with them for over 20 years, and all they did was raise the premium every 6 months.

I have been insured with State Farm for over 30 years, even though they keep increasing my payments. In August, I had a slight fender bender that was not my fault, and no one at State Farm would help me until late November when I stopped in, once again, to see if the other party had filed a claim. A young man, whom I had never talked to before, told me we could file a claim ourselves. I was astounded, and within a month, it was settled.

Way too expensive and restrictive in coverage.

Very expensive. I've been with State Farm for over 40 years with no claims, and they are still raising rates on me.

After decades of loyalty, I continue to pay more (3-4x) and they continue to pay less.

It's no good. All insurance companies have steady growth, and we, the good drivers, are paying for it! I'm 46 years old, and I've never had a ticket. I was in an accident in August. It was not my fault, and now my payments are going up to $350 a month. Why? It wasn’t my fault, and I never got a ticket. I'm 100% not responsible for the accident, but it doesn’t matter what company I go to, they're all overcharging me. I got quotes of $170, $290, and then suddenly it's $273, $300, $354. I'm like, what the heck?

My problem with State Farm is that to get a discount, they require a transponder to be installed in the car. The transponder communicates with a cell phone to feed data back to State Farm. The only problem is it doesn’t work, and I’ve spent an hour or two on the phone with my agent trying to get it to work with no luck. I’m retired, so I hardly ever drive the car. We have driven it as much trying to get the transponder to work as I would on a normal basis.

I appreciate the customer service, but I feel they are overpriced. I have been comparing with other companies, and SF is twice what others have quoted me.

Average but higher cost.

The price has gone sky-high, and I wouldn't recommend it to a friend. It has increased from $103.00 to $187.00, which I think is ridiculous.

My policy went up about 40% with one liability claim. I'm looking for another policy. I thought I had accident forgiveness on my first claim.

They consistently increase rates.

My policy increased consistently, even with no accidents and no tickets. Then when I had an accident, they dropped my coverage.

A $175 quote turned into $220 in less than a year. Other insurers are offering half that.

State Farm has become remote and inflexible with me. I've not had a ticket in over 4 decades, not made a claim with State Farm for house or car...EVER, and my rates only go up. I've spoken with a number of representatives at the Curtis Hansen SLC office, and none of them offered any coherent insight on how to lower my rates.

Too expensive. I have nothing in my record. I'm a senior, 64 years old, with 3 cars insured and a house, and no discounts.

They keep changing my rates, and we have had no tickets or accidents. I think our rate is high.

Very expensive and keeps going up in price, not worth it. Roadside assistance is also very expensive. You can't use the tow service because it only covers 10 miles, and then it's $200 for a tow after that. Overall, very much not worth it. I'm not happy with this company at all.

$145 per month is outrageously high to me.

They raised the yearly cost by thousands per year. I have had the policy for over 10 years with no claims.

State Farm has terrible customer service and took months to process two separate claims. My car needed $7,000 - $8,000 worth of repairs, which my body shop said could have been completed in two weeks. However, I dropped my car off in early December and didn’t get it back until mid-February. I asked the shop what the delay was and was advised the insurance company was refusing to pay for quality, factory parts. On a separate claim, my wife hit a deer which totaled her car. We did receive a fair payment for this loss, however, it took several months as we were constantly bounced around several departments with little to no communication.

State Farm is good but has gotten expensive.