Is State Farm A Good Insurance Company? Reviews From Over 20,658 Customers

Updated

Rid
Verified Review
Truth
The rates are high compared to other companies.
Wanda
Verified Review
Had State Farm for over 30 years.
I have had State Farm for over 30 years.
Terry
Verified Review
The Best Insurance - Always There to Answer Any Question You Have
I would always go with State Farm. It's a very good insurance company.
Suzanne
Verified Review
My Insurance Co.
Never a problem with State Farm.
Eugene
Verified Review
State Farm is a Great Company to Deal With
I have been dealing with State Farm for over 50 years and will continue with them.
Gene
Verified Review
Good price and excellent service
Excellent
Vicki
Verified Review
State Farm is great
I love State Farm. They have been very good insurance for me.
Sidney
Verified Review
No problem at all
No problem with them. I've been with them for close to 60 years.
Sandra
Verified Review
It is a little higher than other insurers. The discount we get with both home and auto policies is the only reason we don't change.
It is a little higher than other insurers. The discount we get with both home and auto policies is the only reason we don't change.
Gregory
Verified Review
Loyal customer with no benefits thinking about searching for new options
I've been with State Farm for over 25 years, and the rates keep going up. I've been loyal, but it seems one-sided.
Donna
Verified Review
Good
Expensive with large increases every 6 months even though I have had no claims.
Paula
Verified Review
Serious long-time customer!
Not good! I've been with them for years. My aunts, son, cousin, and nephew were all with State Farm for years, and they all changed because their rates kept going up without any accidents or violations. The same thing is happening to me! That's why I am looking for cheaper, better insurance plans!
Ben
Verified Review
XXX
I have received many quotes from others, and no one has been better.
Hector
Verified Review
Satisfied Customer
Excellent customer service and always being informed about my policy. A big shout out to State Farm, thank you very much! 👍
Judy
Verified Review
Help! Need lower rate!
I just wish that the price was a little lower. I'm almost seventy years old, I'm on a fixed income, and I don't drive maybe three days out of the week, and that's mainly to church or right in town. I just think the rates could be a little lower for elderly folk.
Karissa
Verified Review
If State Farm had gap insurance, I wouldn't change.
So far, so good. I haven't had it long enough to really give an opinion.
James
Verified Review
State Farm is the best
State Farm auto insurance is about $2000 less per 6 months than my former insurance company (The Hartford), for the exact same coverage.
Robert
Verified Review
Overall, the price for auto, home, and umbrella policies is cheaper than the competitors I checked with!
Overall, the price for auto, home, and umbrella policies is cheaper than the competitors I checked with!
William
Verified Review
Excellent
State Farm is a good, solid insurance company. Rates are competitive.
Cheryl
Verified Review
Disappointed I Got Dropped
They just dropped me as of the May 30, 2026 renewal period.
Paula
Verified Review
Car Insurance
Good experience so far.
Kate
Verified Review
Great
They have been very good to me.
Michael
Verified Review
Always liked State Farm
I have always liked State Farm. I've had no problems, and I can talk to the owner. He is very honest and polite. They are very good.
Barbara
Verified Review
Competitors Admit They Can’t Compete with SF Prices
Tap into discount advantages, open to questions, respectful, responds in a timely manner, knowledgeable.
Justin
Verified Review
Good and Fair
Needs to have more discounts for having a policy with them, safe driving, and for a clean driving record.
Kathleen
Verified Review
Positive insurance agency
Claims are very easy to file. My policy covers home, auto, and boat. I think the insurance is high, but I checked around and no one can beat their price.
Bettye
Verified Review
Customer Relationship
Very insightful on insurance policies and liabilities.
Randy
Verified Review
State Farm
State Farm had been very reliable, but the cost continued to go up.
Linda
Verified Review
Reasonable Rates
My current rate is much more reasonable than other companies.
Troy
Verified Review
Great service, price is a little high
It's a little expensive.
Karen
Verified Review
Keep looking!
I worked for State Farm for 27 years. I don’t like change and I have stuck with them even after retirement. I don’t do much with my car insurance and just pay the prices. My problem would be with my homeowners after making changes to my house that I thought would lower my prices. It did not happen and I am quite disappointed about that because I put a lot of money out of my own pocket. Enough said.
Brian
Verified Review
State Farm Like the Ads
It saved me a lot of money.
Jose
Verified Review
Good Insurance Company
I would recommend them based on their acceptance of customers, but the only thing is that it is much more expensive compared to other insurance companies.
Kimberly
Verified Review
Great customer service
Super easy to deal with. Cheapest price around. Great customer service.
Karen
Verified Review
Excellent
Shannon was excellent. She got the job done and knew what she was doing! Very happy!
Colette
Verified Review
Love the staff
Very expensive.
Louis
Verified Review
My State Farm Agency
I believe that my current car insurance is, so far, the best.
William
Verified Review
Excellent Service
Excellent. Always helpful with recommendations.
Robert
Verified Review
Very Good
Good customer service.
Charles
Verified Review
Expensive
Very expensive compared to other quotes.
Joseph
Verified Review
Customer Service
I am satisfied with their coverage.
Michael
Verified Review
Excellent
My premium has gone down since I first joined State Farm.
Susan
Verified Review
It's been great
They're great, but a little expensive.
William
Verified Review
Bicket Blurb
Too high a premium for us older folks with no accidents, tickets, or DUIs (not only in three years but EVER!)
Bunny
Verified Review
Stayed with State Farm since about 1982(?)
I haven't had a claim. I'm disappointed that windshields aren't covered when damaged.
Jennifer
Verified Review
Insurance
They are very helpful in trying to save a person money.
Gerald
Verified Review
Okay
Too expensive.
Freddie
Verified Review
I think I can beat their price.
Customer service is excellent. I think their price is high.
Nancy
Verified Review
Excellent
Excellent customer service.
Janice
Verified Review
The only time I hear from them is during renewal.
They are too expensive.
Karen
Verified Review
Okay Insurance
It's good for the money.
Linda
Verified Review
Review for State Farm
I have been with them for over 25 years and they give me a loyalty discount. I have to watch closely because sometimes they have things on the policy that I don't have anymore, like watercraft, motorhome, etc. I thought it was high, but no one has beaten their price. I have my condo on there and a $1,000,000 umbrella. I have good coverage for accidents.
Neuronsy
Verified Review
Doesn't Hurt to Check
It's just time for a change if someone could beat them. So far, they're the best by comparison.
Reanna
Verified Review
Too expensive
Too expensive and they didn't offer to try to get me a better rate.
Nancy
Verified Review
Excellent
Great company but higher prices.
Ellen
Verified Review
State Farm
The only reason I'm changing my current car insurance is because I found cheaper insurance through someone else.
Val
Verified Review
Well-rounded, all insurance types & competitive rates!
Excellent!
Nannette
Verified Review
Review
Last year was okay, but I have not received my bill for this year. If it keeps going up, I will have to find another insurer. I am a senior on Social Security.
John
Verified Review
Happy State Farm customer for over 25 years.
If you're looking for multiple options at affordable rates, choose State Farm. I've been with them for over 25 years, and each time I try to find lower rates with comparable coverage, it ends without success at any other insurance company. The biggest difference I've experienced involves the annual premium for Homeowner's Insurance. I've received estimates from other carriers that have been twice the amount I pay at State Farm. Bundled with Auto coverage, I've not found a more affordable insurance company.
Larry
Verified Review
Not pleased that State Farm is overpriced
Shop around. State Farm is high but good.
Jean
Verified Review
From Normal to Extremely Abnormal
Rates and quotes are too high.
Jeffrey
Verified Review
State Farm charges too much
Premiums continue to go up even though I have no claims and drive less each day.
Christine
Verified Review
Be aware of State Farm
They are using claims from towing against me as well as existing information that they knew prior to giving me a policy. They also refused to give me a refund when I turned in my plates and provided proof. I had no car on the policy, and they wouldn't tell me what credit I had when I added a new car.
Jacquelyn
Verified Review
Evaluation
My local agent is great. The national level, not so much. I was in an accident two years ago and was told I would get no help from your company even though I was not at fault and the other driver was cited. I never got reimbursed for my expenses to get home to Florida from Virginia.
Luis
Verified Review
I'm satisfied with my insurance now because it fits my budget and the app is super easy to navigate to your needs.
I'm satisfied with my insurance now because it fits my budget and the app is super easy to navigate to your needs.
Robert
Verified Review
Review
I think they treated me unfairly because of my age. I can’t prove it though. I had a backing accident in a department store parking lot. Very little damage to the other person’s car, none to mine. They raised my insurance $40 a month.
Richard
Verified Review
Prices are too high. Inoperable cars shouldn't be charged, or at least the rates should be lowered. I'll be in contact soon about these issues.
Prices are too high. Inoperable cars shouldn't be charged, or at least the rates should be lowered. I'll be in contact soon about these issues.
Rebscca
Verified Review
State Farm
The folks at the State Farm office are awesome. However, the insurance is way too expensive.
Chris
Verified Review
Disappointed
Too much money for the coverage.
Randy
Verified Review
I shopped around and found that I was paying a lot. Despite having no claims, my rates kept going up.
I shopped around and found that I was paying a lot. Despite having no claims, my rates kept going up.
Michael
Verified Review
Overpriced
I can save over $100 per month by switching to another provider.
Michael
Verified Review
Average
My current insurance company offers a premium that is much cheaper for the same coverage!
Emily
Verified Review
I'm not happy with my car insurance
It simply costs too much money per month for what I get.
Olinda
Verified Review
State Farm is unbelievably higher than most. Being a 75-year-old woman who drives my car maybe twice a week, I should not be paying $190 a month for a car that’s seven years old with only 18,000 miles on it.
State Farm is unbelievably higher than most. Being a 75-year-old woman who drives my car maybe twice a week, I should not be paying $190 a month for a car that’s seven years old with only 18,000 miles on it.
Elisabeth
Verified Review
State Farm Beware: They Are Not on Your Side
I have State Farm and I have full coverage. They offered me a roadside assistance package for free. However, because I used it 5 times over several years, they are dropping me as a customer. So they give me a package for free, and I use it, and now I'm being punished for it. Really great, State Farm.
James
Verified Review
Average
Good service but too expensive.
Vicki
Verified Review
Always check for rates
State Farm is okay. You never hear from them until it is payment or renewal time. I have not had a claim in a very long time. They are expensive, and I will change if I get a better price.
Larry
Verified Review
State Farm - A Company That Has Lost Its Roots
State Farm has changed a lot since big losses with forest fires and hurricane losses in California and Florida. They "established" their claims department as a separate profit center, and claims are difficult to get done. Home insurance is also very difficult as well. As an example, five homes around my home have had their roofs replaced due to hail damage. I have been with them for thirty years, and the company is not the same. Profits are driving all decisions! Getting quotes to change.
Norvell
Verified Review
Average
To add a second vehicle, the price increased, and they are always trying to upsell.
Jeffrey
Verified Review
Confused
I’ve been with State Farm for over 25 years and it has been a great company to work with. Four months ago, I lapsed on a monthly payment. I received one email notifying me that my payment was not processed, and today, almost four months later, I received a call from my agent saying that my policy had been canceled! No previous phone calls, no other emails, no letters that I saw! Now, to reinstate, the new rate is $100 more per month! Not good business practice, especially for a loyal customer!
John S
Verified Review
Major Insurance Policy Changes
Overpriced. Exorbitant policy renewal rates. No new policies offered for Homeowners, Renters, Earthquakes, and Personal Liability. Bundle all insurance needs.
John S
Verified Review
Not Price Competitive
Overpriced. Not accepting new applicants for auto, homeowners, renters, earthquake, and personal liability insurance policies for residents of California. The only way to get the best possible insurance price is to bundle several policies with the same insurance company at the time of purchase.
Jerome
Verified Review
Don't get State Farm
State Farm is terrible. They raise your rates and then refuse to tell you why when asked. They also won’t return your calls regarding the rate increase.
Tim
Verified Review
Watch your agent. He quoted me one thing and charged me another, even after we went over my coverage before I paid.
Watch your agent. He quoted me one thing and charged me another, even after we went over my coverage before I paid.
Gerardo
Verified Review
Not worth paying just for the name
They were good at first. I've been with them for many years, but their rates keep going up. I started paying $260 for two cars with full coverage and a $250 deductible, but then it went up to $360. So I adjusted it back down to $280, and now it’s back up to $306. I'm definitely going to get another insurance company.
Mike
Verified Review
Very disappointed
They're okay, but the cost has skyrocketed for no apparent reason.
Brenda
Verified Review
Expensive
I find it expensive for someone on social security! No marks on my record and still no discounts!
Melanie
Verified Review
Be very cautious of the terms
With 2 autos covered, if you cancel one for 1 day and then reinstate it, you are penalized for the remainder of the term.
Carolyn
Verified Review
First time I called for roadside, Jessica took me off driving discount
I've been with them for almost a year. I'm not getting my driving discount for being a good driver. They are overcharging for coverage on my 2014 Chevy Impala.
Michael
Verified Review
State Farm is overpriced and customer service from agent is lacking
Poor response to billing questions. It takes a week to get answers. Charged a late fee when no bill was received.
Vicki
Verified Review
Billing Trouble
We are having issues with billing. They can't seem to get all our policies together on one bill, and our bill just keeps going up. I love Seria; she is wonderful and does the best she can. I believe it is the computer system that is the biggest issue.
Elizabeth
Verified Review
Rates are very high. I never received suggestions on how to lower monthly rates or answers to why my rates go up monthly.
Rates are very high. I never received suggestions on how to lower monthly rates or answers to why my rates go up monthly.
Gracie
Verified Review
Too High
I would say it's a good insurance company if you can afford the price. It's way too high for me.
Tom
Verified Review
Get your act together
Very poor. I’ve had State Farm for years and I just bought a new Tesla, and they want to charge me an additional $100 on top of a rate increase at the beginning of the year. I’m definitely looking for another insurance company. I have no DUI, no accidents.
Kurt
Verified Review
Getting Taken
They keep raising the rates and don't have good customer service.
Kelly
Verified Review
Agents never notify you when documents are expiring. I was charged a higher premium due to not providing the documents in a timely manner.
Agents never notify you when documents are expiring. I was charged a higher premium due to not providing the documents in a timely manner.
Steven
Verified Review
Poor customer service
They increase prices on some products. If you contact them about it, they never return your call to explain why the price increased. Then they send emails to try and get you to pay the premium. I get tired of paying higher premiums because someone else files claims somewhere across the country. That actually has nothing to do with me. Buy insurance somewhere else.
Beatrice
Verified Review
Fair
Too expensive, they keep raising it without any reason.
Steven
Verified Review
Used to be great
They raise the monthly rate without letting you know. They just keep raising my rate, and no one will tell me why.
Tonisha
Verified Review
Poor
Expensive rates keep increasing without notification.
Michael
Verified Review
Don't Trust the Commercials
I’ve been with the company for 30 years. I’ve had a couple of claims, and now they want to drop me.
Mark
Verified Review
Price Keeps Going Up
The price keeps increasing.
Jaime
Verified Review
State Farm rips off customers
State Farm will do anything they can to only fix a portion of what’s damaged, even if your state has a line-of-sight law. This can make your home’s appearance not match and look ridiculous. It feels like they expect customers to take them to court to get it resolved because they know they have the money to outlast individuals in court.
Kimberli
Verified Review
Expensive and Inexperienced
My insurance rates increased even though I had no accidents. When I called customer service at the office I'm insured with, they seemed inexperienced and unhelpful.
Steven
Verified Review
I'm 79 years old and I drive twice a week, less than 3,000 miles a year, but the policy is too expensive. I have a perfect driving record.
I'm 79 years old and I drive twice a week, less than 3,000 miles a year, but the policy is too expensive. I have a perfect driving record.
Sally
Verified Review
Frustrated with Insurance Companies
Car insurance, so far, is fine with State Farm. It's the homeowners policies I'm frustrated about. State Farm is higher priced and after about 40 years of paying them, when I needed help for the first time, they paid and then dropped me. Not okay!
Gary
Verified Review
Good customer service
Raised my rates without explaining why.
Johnny
Verified Review
Not Worth the Money
Sorry, but customer service was disappointing. The agent was very rude, and the premiums were way too high for the coverage I wanted. They asked questions that didn’t seem to take price into account.
Darwin
Verified Review
Need Better Prices
I have no tickets, no accidents, and the price keeps going up.
Mark
Verified Review
Stay away!
Rates just keep going up. We have friends with State Farm who have newer cars, and they pay way less than we do! What's up with that?
Gary
Verified Review
They misinformed us about the homeowners insurance, saying we would have to renew the policy every year. I called and asked if our insurance was okay, and the guy I spoke with said it was fine. Our heat pump caught on fire due to a power surge, and when we filed a claim a few days later, the adjuster called and said we no longer had insurance. Apparently, it was canceled on February 14th. We tried to go in person to fix it, but our agent was out, so another guy was working on it and said he was trying to get ahold of Dover Insurance. We never heard from him. We called the next day, but the agent was busy. The receptionist said she would have him call in a few minutes, and he finally called back at 3:40. By this point, we found car and homeowners insurance elsewhere, and it was significantly cheaper. They were totally useless when we were trying to get the insurance reinstated. Oh, and because it was canceled, it was going to be a huge price to get it back. State Farm totally and completely dropped the ball. Very disappointed with that agency.
They misinformed us about the homeowners insurance, saying we would have to renew the policy every year. I called and asked if our insurance was okay, and the guy I spoke with said it was fine. Our heat pump caught on fire due to a power surge, and when we filed a claim a few days later, the adjuster called and said we no longer had insurance. Apparently, it was canceled on February 14th. We tried to go in person to fix it, but our agent was out, so another guy was working on it and said he was trying to get ahold of Dover Insurance. We never heard from him. We called the next day, but the agent was busy. The receptionist said she would have him call in a few minutes, and he finally called back at 3:40. By this point, we found car and homeowners insurance elsewhere, and it was significantly cheaper. They were totally useless when we were trying to get the insurance reinstated. Oh, and because it was canceled, it was going to be a huge price to get it back. State Farm totally and completely dropped the ball. Very disappointed with that agency.
Gordon
Verified Review
Too High Monthly Payments
The monthly payment is way too high. Even though I was with them for many years, the premium kept going up.
Tajmahl
Verified Review
Rip-off
Not great, but better than $300 a month.
Wade
Verified Review
Insurance Ripoff
The agents have all been top-notch since I was 16 years old. I went with Progressive for a few years but have come back to them. I'm 61, a retired crane/heavy equipment operator for 40 years. If you have any idea about the operation of machinery and the concentration it demands, that bleeds over to personal life decisions daily. I have had no accidents since 2003, no DUI or speeding tickets in I can't remember how long. I pay $393.12 a month.
Deborah
Verified Review
Age 69, No Claims, Insurance Tripled!
I had to switch to the minimum coverage when my full coverage cost tripled.
Brian
Verified Review
High Priced, No Really Good Discounts
It seems I'm paying a higher rate every time I look at my bill.
Tom
Verified Review
Much too expensive.
Much too expensive. About $2500/year for three cars driven, in total, less than 5000 miles.
Edward
Verified Review
Fair
I want better rates. I've had no accidents or incidents in 20 years, but the rates keep going up.
Justin
Verified Review
Gradual insurance price increases force me to change providers
I switched to Progressive because they offered a quote at a third of the price State Farm was offering me.
Barbara
Verified Review
Poor Communication
Rates were raised significantly with no explanation.