Is State Farm A Good Insurance Company? Reviews From Over 21,479 Customers

Things were done in a timely manner.

I have had no issues. I'm very happy.

They were very helpful and patient because they had to walk me through the online process since I am not good with computers.

I appreciate it when they say they emailed me my insurance cards, and when I tell them nothing could be opened, they immediately call me to see what the problem was. Thanks!

Get the lowest insurance rates you can and be mindful of increased rates every 6 months regardless of your driving record.

Very good people to work with.

Despite the heavy advertisement from Progressive, State Farm offers a much more affordable plan.

One of the best experiences with insurance companies I’ve had.

Excellent but expensive.

I've received excellent service, but my rates keep increasing without any claims on my policies.

Very happy. I had a claim and they took care of everything.

It's gotten too expensive.

Excellent, I have had State Farm for over 40 years and occasionally I do shop around, but nobody beats State Farm.

I have been with State Farm for 14 years. It's just that it's getting too expensive, so I'm looking at other options.

State Farm is best if you get to know your agent. The better that relationship is, the better the experience with the agency as a whole. For bundled insurance, they have some of the best rates. We saved extra so that we could raise our deductible, and we put the premium difference in a high-interest bank account, so that we can pay small claims.

I have no issues.

I missed a payment because I was taking care of an elderly lady who passed away. I didn't even realize I missed the payment because I also had to find another place to live, as I was living at her house. My whole world was turned upside down, and I was heartbroken from the loss. Now, I'm having trouble finding insurance because I missed a payment with State Farm. That's that, I guess.

No problems or claims. I would like it to be less expensive.

The cost goes up faster than my Social Security and pension income, especially for my age group of 79+.

I've never had to use it, but I appreciate knowing it’s there.

Anything I needed, I just called, and they took care of it and called me back to say it was done.

Professional service in a timely manner, thank you!

Excellent agent, but car insurance with State Farm is too expensive!

Customer service is always good, including roadside assistance. Unfortunately, it's a little expensive for my budget.

They offer higher coverage for lower premiums and deductions.

Lower cost than before.

It was fair.

I definitely recommend my insurance provider. They offer very good service and a good price!

I have been with State Farm for many, many years. I have checked all of the other companies that advertise that they will save me hundreds of dollars per year, and none of them have been able to do so.

Friendly and very helpful.

Less money for the coverage than Geico or Progressive.

I would like to be able to get a quote online without having to speak to a salesperson. If the quote was acceptable, I would contact the sales representative.

Seems a little pricey. I would like to shop around.

I love my agent in Oakdale. They're amazing!

Coverage is good. Cost is the best compared to others, even with an umbrella policy.

It's expensive.

Great people, but too expensive even with the discount through the Safe and Save program.

Great insurance company. I'm looking for cheaper insurance.

It took too long for State Farm to approve funds for repairs.

I've been with State Farm for a while, and they have always treated me nicely and respectfully. They handle all my issues quickly and efficiently. I know I'm in good hands in case a problem arises.

Best price.

They are very helpful. It's easy to get them on the phone, and so far, they have the best price.

Shop around. Most of the insurance search engines recommend insurers that pay the most, not necessarily the best or cheapest.

They have always met my needs.

Professional and honest.

Never have had a problem with State Farm.

My broker takes care of all services, payments, and claims quickly!

Peggy is awesome. She works in the Boyne City branch. I got accustomed to chatting with her on a monthly basis.

Excellent. I recommend State Farm with confidence.

At the time of acquiring car insurance when I first moved to VA 2 years ago, they had the best price. They are very prompt in replying to any inquiries.

It took way too long for my car to come back to me, 5 weeks for a door scrape by a cement post.

Too expensive and only good service.

Easily available and they answer questions well.

Great customer service and decent price.

Awesome.

Too expensive for full coverage.

They are fantastic.

State Farm is good, but they always increase rates for no reason.

State Farm has excellent insurance. I've never had any problems with them.

I like my State Farm insurance agent and his staff. I decided to change my auto insurance to get a better price.

I am a 67-year-old woman with no tickets, no DUI, no accidents, and still, I was charged $218.26 for a year. They don't help senior citizens at all, just like anyone else.

Based on my experience, State Farm practices a loss leader approach to get your business. They started me out with a low competitive rate to get my business and then hiked it up dramatically for no reason. I’m retired, I drive 10 or 15 miles a week, and I’ve had no violations, accidents, or anything else, and they raised my rate by 30%.

When you have a claim, they raise your insurance tremendously.

Mediocre. Everyone strives to provide subpar coverage for the most expensive premium. They won't take their time to customize the policy based on your needs (state mandates) and budget.

Check out other carriers and compare. Do this often. State Farm has always been a good insurer, but in recent years they seem to be having problems. They pulled out of Florida and seem to be having problems keeping the customer base they had developed. I hope they find their way to become a great company again.

High price, renewal went up $500.

I have had State Farm for about 30 years. This past January, we had an ice storm where trees fell on the house and on three vehicles. They would not cover anything on the claim I filed. I would not recommend them to anybody.

You can be with State Farm for 15 years for cars and home insurance, but when you have a claim, you will get 15 numbers and 15 people to deal with. Parts that are obviously damaged are not quoted, and you start with back and forth emails.

Watch their varying charges that change monthly. Some months I paid $255 and some months I paid $207 depending on their drive safe tracker use.

We have full coverage. They wouldn't pay for any repairs due to hail damage. The windshield was completely shattered and 4 out of the 5 lights were broken. They said it was totaled. We only bought the van 2 months ago. This company is disappointing.

They have tried to overcharge me a couple of different times.

They don’t help with discounts and they try to deviate from any savings.

It's okay, but the price keeps going up.

Too expensive for low miles driven.

I’ve been with State Farm for about 25 years. I have had no tickets or accidents, and never a DUI. In the last three years, my rates doubled, then dropped $40, then went back up $40. I feel that their rates, or maybe it’s just the agent I had, are way out of control. I canceled with them and went to another insurance company for $80 less per month and have better coverage.

State Farm has become expensive over the years. Even though my policy became cheaper, they canceled it by not renewing for the next quarterly cycle because they couldn't verify another driver on the policy for underwriting. However, the person doesn't own the vehicle—I do—so there was no reason to cancel me. Anyway, I was involved in a hit-and-run by another driver recently, and State Farm didn't give me a discount on the deductible. I also had to pay taxes on the rental car I had for a few days. So, I am through with them.

I have had no major claims, but the glass coverage is very good.

I'm a senior citizen who hardly ever drives, yet I'm paying an outrageous bill monthly.

Rates are not transparent. Premiums have increased every few months with no explanation why. I have a clean driving record and no claims.

I have been with State Farm for over 5 years. I have minimum coverage, my car is a 2002, and I have had no tickets or accidents, yet they still charge me over $100 a month. I am currently checking on getting a better rate with a different company.

I am a 47-year customer of State Farm, but this year's home insurance policy is way too high, $1500 more than 2 other reputable competitors! What would you do?

Be wary when making changes because the price you're quoted may not be accurate. When you ask, you'll hear it's because of changes that were made. It's frustrating. If you email a certain party at State Farm, you might be lucky if you hear back from that person. From what I was told, anyone can respond to an email even if it's not addressed to them. I asked to speak to Chase, but I guess he wasn't allowed to speak for himself. The increase was supposed to continue for three months. The price quoted was $120, but I was billed $193, and I was supposed to pay that for three months for a six-month policy. Does that make sense to you? Ask questions and then ask other companies. I was happy with State Farm until I went from liability to full coverage and Chase wouldn't contact me back. I think Kimmie took care of it and that increase.

Rates rise as you grow older, not the way insurance should be. Good drivers should be rewarded, not punished for the faults of others.

I've never had to use it, but they more than doubled the cost in one year.

The rates keep going up without a single violation or claim in over 5 years.

No personal contact. Customer service is fair. Good insurance coverage. Too expensive. You have to understand the "insurance" business and determine what coverage you need on your own. It's frustrating when trying to obtain information. The agent is never available. You always have to talk to staff and never speak to any person twice.

Much too expensive. I have been with them for years and have a clean license.

State Farm is my current insurance provider, and they are horrible. The Kings Park office has done nothing but raise my rates, even though I have no tickets or accidents.

The price is getting too high.

Started at a good rate, but it went up every month after that.

I was given one amount, and the second bill doubled with State Farm.

I’m retired and only drive 10 to 15 miles a week. They just raised my rate by 30%. My presumption is they hooked me with a really low rate and then, for no reason, tried to slip in rate increases for which my agent can give me no explanation.

Too expensive. They charge seniors with older cars too much.

When my wife had an accident, which was completely unexpected, the insurance company took their time to pick up the vehicle from the tow yard and take it to the shop for assessment. It took a total of a month before they claimed it as totaled. I was $6,000 in the hole, and mind you, the car was maybe a year old, practically new. Thank God I had gap insurance.

I have asked this company for discounts and to give me a price that reflects my actual coverage needs. Yet pricing remains at a premium that they say they can't change. I have a perfect driving record with no accidents in my entire lifetime of driving and no tickets either. I want the cheapest coverage mandated by law for liability. I own my vehicle, and it is 35 years old but has been rebuilt from the ground up. It's just like new.

Better than my experience with State Farm adjuster’s response to my only accident.

Overall good service over the last five years. I also had a small business liability policy. Never any claims, but they suddenly decided that they will not insure my sound and light reinforcement company. It's unfortunate that they are going to lose a good paying customer. I will take all my coverage elsewhere.

It's just way too much money, even with my mom being a customer for so many years.

State Farm is expensive for what they offer. For my 1966 truck, they wanted more per month than for my 2015 Ford Escape. I found a better deal for a year than their one-month premium.

Don't use State Farm as they charge high rates for senior citizens and disabled veterans.

I find it very difficult to deal with the claims department and it's not easy to get a hold of them. When you do, you're on hold for a long time. The people at my main branch are helpful and nice. The value for the money is pricey.

Our agents were poor at returning calls, and their advice was confusing. It was as if they didn’t do anything. There were no suggestions on how to lower rates.

Good, but I saw a lower price for my insurance from Liberty Mutual and can’t get it.

Too expensive. I drive less than 100 miles a month and have never had a claim. Why is my coverage $125 a month?

It's terrible. I was told one rate when I signed up for the policy, and now they're charging me almost $200 more a month since the second month I've had them for my auto insurance.

Horrible experience with claims. Every step was delayed by 2 to 3 days. They allowed my vehicle to stay at a tow yard until the very last day that storage fees would be covered, and the only reason I was able to catch it was because I called them myself. My claims representative told me it would only take two to three days for her to get back to me, but it actually took her a little over a week, and I had to call her myself to hear anything. My claims representative also didn’t send me everything I needed to receive my settlement and never tried to follow up with me. I had to call her, and then she tried to make it seem like I never sent it on my end when it was actually her fault. I’m very frustrated and disappointed with this whole experience. I understand there can be delays in the process, but please don’t tell me something’s going to be done by a certain time if you already know there’s going to be a delay. As soon as this claim is processed, I will be getting new car insurance.

Unfortunately, State Farm raised my monthly premium twice with no real explanation.

Too expensive. You keep the price, but when I check rates, there are even cheaper rates at State Farm.

I talked with them twice. They raised the monthly payment by $200 all at once without any email or text to let me know.

Customer service has been very poor lately. I’ve been calling and emailing them for weeks to help explain why my bill went up significantly over the last month. Still no response. What’s the point of having an agent if they don’t do their job?

I would suggest not purchasing insurance from State Farm. They offer one price to secure the business, followed by an immediate rate increase.

Too expensive, way better deal in Oklahoma. The increase was way too much, going from Oklahoma to Colorado. Get the price of Oklahoma, just 300 miles north. It's not fair. I've had insurance with State Farm for many years. They had an excellent dealer in Boise City, Oklahoma; however, they did not treat her well. So with all that said, I am looking for better insurance.

They increase prices without letting you know. You have to keep a close eye on your policy.

I wouldn’t recommend State Farm. The agent was difficult to work with and kept messing up my autopay dates.

I haven’t had any reason to contact or talk to my insurance company except for making payments, which have been going up every six months for the past three years. I now pay more for one vehicle than I used to for two. My premium for one vehicle has more than doubled in three years, even with no claims and no tickets on my record for thirty years.

Absolutely horrible customer care from the agent’s office. I was quoted prices for auto and home by one of the associates, and within a week they called to say the quotes were wrong, with an additional charge of $160. I highly recommend customers shop elsewhere.

State Farm always raises rates and doesn’t explain why. It’s always a battle to get information, and the agents aren’t helpful. They seem more worried about their portion. Insurance for someone with no violations, tickets, or claims shouldn’t cost over $200 a month.

Stay away from State Farm—it's too high in price.

They drop you for stupid reasons and don’t let you know until you get a letter in the mail.

Premiums have escalated drastically even with no claims and very low annual mileage.