Is State Farm A Good Insurance Company? Reviews From Over 21,182 Customers

Good, but a little high in price in my opinion.

I have only had two claims in the past thirty years or so. In both instances (one auto and one home), I could not have asked for a better response to my claims.

Good experience, but I purchased a different vehicle and the premium jumped quite high.

State Farm has always addressed any problems immediately. I would definitely recommend them.

Better than most, but not the best.

Make sure you're comparing apples to apples.

Overall excellent; just always looking to save money!

It has gotten too expensive.

I would let them know that they are very knowledgeable, friendly, and make you feel like family.

The company is good, but the agent you pick is what makes the difference.

They're very reasonable, and I can't find anything else that's more reasonable.

International is very easy. My agent was very efficient and completed the task as I asked. The price went up a lot. I wasn’t very happy about that, but I guess that’s the price of owning a new car.

I think State Farm is one of the top insurance companies for auto.

It's good except they keep hounding me about the drive safe program. I am pretty much homebound but they don't seem to believe me.

Good price, good customer service.

I speak with several girls in the office, but it seems they always end up having to speak with a woman who never wants to spend any time talking to me. She tells me things, and that’s it—no room for discussion. I ask about other options, discounts, etc., and she answers me—no, you have all the discounts. I barely drive my car, maybe like 25 miles a day (not even). I’m retired, so the car sits. I believe she always says that I’m discounted at the usual average mileage, but I don’t drive much anymore.

State Farm provided me with competitive rates, excellent customer service, and even checked on me from time to time. I have no issues.

Service was prompt and efficient. The only reason I’m looking for another insurance company is the cost.

They need to offer a better discount for longevity.

They respond quickly, but they don't like multiple claims. The premium is reasonable.

In general, I am very happy with State Farm, but not too happy about the prices for my policy.

I know that companies don't like calling and offering discounts, but I get so many offers from other companies about saving money compared to State Farm. You know I'd switch or would switch in a heartbeat to save money, especially now since retirement.

Never had any issues with State Farm since I first got coverage from them in 2018.

I've been with State Farm since 1968. They have always treated us fairly and offered reasonable rates compared to others.

The personnel are pleasant and helpful. It's located locally in a plaza, making it easy to get to.

They have been really good these two years.

Good company. Decent price.

My experience with my current car insurance was really good. Just wish that my policy price would drop somewhat, that's all.

Very good service.

Pricey but great customer service and easy claims.

Luckily, I don't need to use it much, but it is expensive and no discounts are offered for long-term insurers or no accident discounts. I WOULD SHOP.

I have had State Farm for over 30 years. I have gotten quotes from other companies, but none of them beat State Farm.

I recently sold a car and am changing my coverage. It seems like I'm getting less coverage at the same higher cost for two old cars. I'm looking for savings as I hardly drive 100 miles in a week.

Be careful, read the items that come in the mail promptly and respond promptly. However, they do answer all your questions and take care of what you need, so I am glad I am staying with them.

They gave me one price, and a month later it was increased!

Get the best price you can.

State Farm was good until I added a new car, and then things got ridiculously priced. I switched, and now my home insurance is about to be switched from State Farm.

Service is excellent. Cost is an issue, but you get what you pay for.

The price I’m paying is too high.

I wish I could have stayed with State Farm; however, finances rule these days, so I had to switch to Progressive. By doing that, I saved over $200 per month. So far, I haven’t had to use Progressive for anything yet.

Talk to a couple of different agents to find the best deal and the coverage that’s best for you.

Great because of the price I pay.

They are okay. Too high for my car.

State Farm is excellent insurance, but their rate in Connecticut was almost three times their rate in Florida, so I had to change to Progressive. Not happy about it, but what else can I do?

State Farm is an excellent company and they have always taken care of me and my family. However, their rates are way above the national average!

The premiums keep going up even though we have been over 10 years without losses.

Glenn Carr is an outstanding agent. I know I can get my insurance from someone else for a cheaper price, but given Glenn and his team's excellent performance, I don’t think twice about going down that path.

Nothing but good things to say about State Farm at this time. Dollar for dollar, they have the best coverage for the money.

Need cheaper rates! We are retired and need all the financial help we can receive.

Good, but it's getting too expensive, even with no accidents or tickets.

I have always had a good experience with State Farm. They are always willing to listen to you and try to help you out.

I am happy with the State Farm coverage.

Cheap.

Cost is always a factor, depending on your ride. We had full insurance on our car, and when Amy hit a deer and totaled it, I believe we received a check within 20 days or less. The process wasn't a hassle. Bottom line, we were very happy with the amount we received!

Fair and affordable.

All auto insurance in Florida is very expensive. Go with someone you trust.

I always received answers to my questions.

I used to pay $155.77 and now I’m paying $317, with no explanation why I’m paying almost double what I was paying.

The company is fine, but the price of anything and everything is the problem. Good product!

State Farm has always been a great car insurance company. They have helped me when I needed it in any situation.

I was told one price over the phone and received a higher payment when they mailed me different numbers. What a rip-off!

High rates and slow service.

The cost is too high; it has increased by 300% in 3 years.

Due to the lack of insurance adjusters and their use of artificial intelligence through third parties to process claims, you are looking at a total loss in the event of an accident, with them keeping the vehicle to auction and recover some of their money. Vehicles are grossly undervalued with this company.

I've never had lower rates in all my years with no claims; they always go higher. We had a claim, but not a lot because we carry a high deductible. You would think after years with a good record, rates would go down, not up.

Guard your wallet. Rates go up every 6 months.

My agent has had nothing to do with me since she gave me the policy. I’ve asked several times to make changes to my policy with others in the office, and they won’t. My BMW is a classic. I barely drive it. The other vehicle is a 2023 truck 4x4. I’m paying over $200 a month for insurance on them. I’m a senior citizen on a fixed income. I tell them I can’t afford this, but still, they don’t work with me to make some changes. I’ve had no claims. I am looking for another insurance company.

Don't increase the rates with every renewal.

Premium hike and no explanation of why.

Their rates are climbing way too rapidly. They are going to price me out of doing business with them.

I am on a fixed income and $350 per month for full coverage is not in my budget.

I have 7 policies with them, bundling 2 homes, 2 boats, and 3 vehicles. The price of the insurance goes up every 6 months even though I have been with them for over 40 years.

I have been a State Farm customer for 50 years and have not placed a claim for, I would guess, 30 years. They just raised my homeowner's rate by 20% because, according to the agency office, they are raising all condo rates. State Farm is no longer a good neighbor.

In my opinion, after checking around with other insurance companies, State Farm is high-priced and they don't seem to be very helpful in saving money. After 44 years of experience with them, one might think that there could be some kind of discounts, but I have yet to find a way to get any less of a premium.

I've been with State Farm for over twenty years and I've witnessed unbelievable increases. I've been on disability for over twenty years, and as the insurance company raises rates, I continue to make sure I pay my insurance while decreasing my personal expenses. There's nothing for dedicated people like me. I don't want to drive without insurance, and as I'm getting older, a vehicle is essential for me to have.

The price is high for the amount of coverage provided.

Terrible price-wise, they keep going up and we have great credit and I only have one speeding ticket. Prices have been going up for a while. Currently looking elsewhere. They said once you're in your 50s it would start going down, but our policies have only gone up.

State Farm has a third party sending drones over people's houses and walking on their property without notifying them when arriving for house insurance. They won’t send you a copy of the report but just tell you to cut back trees. They won’t provide any details but will terminate your insurance after 40 years and no claims if you don’t comply. They don’t offer any assistance.

Even with high deductibles, it is still pricey.

They keep raising my rates, and I've never had a chargeable incident.

Prices are too high for older autos.

Lower monthly payments for liability only.

Could be a little more transparent with the billing.

Too expensive for the few daily driven miles.

They raise the policy costs every month.

Too expensive, rates go up way too much in a short time!

I would tell people to stay away from State Farm. I have a good, clean history of driving with no homeowners claims, and it seems like my premiums went up every six months. My premiums have increased by over $300 in the last year or so.

They claim you don't have the coverages you paid for when you're in an accident. They like to say that full coverage isn't a thing, yet when making the policy, it is.

The price changes every 6 months.

State Farm is expensive, and despite their plug-in for my car, they don’t offer any discounts. I have been with them for about 7 years, same vehicle, no tickets or accidents, and they won’t decrease my rate.

Rate hikes are too frequent and too high. Avoid.

Overpriced, don’t receive proof of insurance card frequently, and do not give you a reminder until the last minute.

I still have State Farm, but I'm looking for lower rates with full coverage! I received offers from Progressive, Allstate, and others using the same coverage specs, and prices were lower. I asked State Farm to review my rates and get them closer to the other car insurance offers. So far, I've not received any better offers.

Bait and switch. Then above average pricing.

I’m a good customer, but the price keeps going up and I barely ever reach out to them for anything. I just keep paying my overpriced insurance bill, which is very annoying.

My questions were answered. The rate is high. When I had a claim regarding the "at fault" other person, the agent said, "They're a good company. Do you want to deal with them yourself?" I asked, "Why am I paying you?" Maybe it was just that particular agent, but it seemed a bit lazy. I was able to have payments drafted from my bank, which always kept me current. I liked that.

Rates and quotes are too high.

Premiums continue to go up even though I have no claims and drive less each day.

They are using claims from towing against me as well as existing information that they knew prior to giving me a policy. They also refused to give me a refund when I turned in my plates and provided proof. I had no car on the policy, and they wouldn't tell me what credit I had when I added a new car.

My local agent is great. The national level, not so much. I was in an accident two years ago and was told I would get no help from your company even though I was not at fault and the other driver was cited. I never got reimbursed for my expenses to get home to Florida from Virginia.

I'm satisfied with my insurance now because it fits my budget and the app is super easy to navigate to your needs.

I think they treated me unfairly because of my age. I can’t prove it though. I had a backing accident in a department store parking lot. Very little damage to the other person’s car, none to mine. They raised my insurance $40 a month.

Prices are too high. Inoperable cars shouldn't be charged, or at least the rates should be lowered. I'll be in contact soon about these issues.

The folks at the State Farm office are awesome. However, the insurance is way too expensive.

Too much money for the coverage.

I shopped around and found that I was paying a lot. Despite having no claims, my rates kept going up.

I can save over $100 per month by switching to another provider.

My current insurance company offers a premium that is much cheaper for the same coverage!

It simply costs too much money per month for what I get.

State Farm is unbelievably higher than most. Being a 75-year-old woman who drives my car maybe twice a week, I should not be paying $190 a month for a car that’s seven years old with only 18,000 miles on it.

I have State Farm and I have full coverage. They offered me a roadside assistance package for free. However, because I used it 5 times over several years, they are dropping me as a customer. So they give me a package for free, and I use it, and now I'm being punished for it. Really great, State Farm.

Good service but too expensive.

State Farm is okay. You never hear from them until it is payment or renewal time. I have not had a claim in a very long time. They are expensive, and I will change if I get a better price.

State Farm has changed a lot since big losses with forest fires and hurricane losses in California and Florida. They "established" their claims department as a separate profit center, and claims are difficult to get done. Home insurance is also very difficult as well. As an example, five homes around my home have had their roofs replaced due to hail damage. I have been with them for thirty years, and the company is not the same. Profits are driving all decisions! Getting quotes to change.

To add a second vehicle, the price increased, and they are always trying to upsell.

I’ve been with State Farm for over 25 years and it has been a great company to work with. Four months ago, I lapsed on a monthly payment. I received one email notifying me that my payment was not processed, and today, almost four months later, I received a call from my agent saying that my policy had been canceled! No previous phone calls, no other emails, no letters that I saw! Now, to reinstate, the new rate is $100 more per month! Not good business practice, especially for a loyal customer!

Overpriced. Exorbitant policy renewal rates. No new policies offered for Homeowners, Renters, Earthquakes, and Personal Liability. Bundle all insurance needs.

Overpriced. Not accepting new applicants for auto, homeowners, renters, earthquake, and personal liability insurance policies for residents of California. The only way to get the best possible insurance price is to bundle several policies with the same insurance company at the time of purchase.

State Farm is terrible. They raise your rates and then refuse to tell you why when asked. They also won’t return your calls regarding the rate increase.

Watch your agent. He quoted me one thing and charged me another, even after we went over my coverage before I paid.