Is State Farm A Good Insurance Company? Reviews From Over 17,962 Customers

Absolutely excellent customer service.

No matter how many cars I have, each quote covers additional liability. If I am the only driver, why is liability added over and over again? I can still drive only one car at a time. The service through an agent is more than fair. I guess they are comparable to anything else available on the market.

Very good.

Endurance was difficult to work with. They only agreed to cover my car repairs when I mentioned I wanted to cancel the policy, which was not what they informed Cutter Services. This has been the second time they refused to pay anything for my repairs, and I've only submitted three repair jobs since 2023. For the first one, I still had to pay over $300; for the second one, I paid the entire bill of $3,000; and the third repair bill was $7,000, which they denied and has not yet been done. So, I canceled my coverage with Endurance.

I have been with State Farm for 35 years and am satisfied!

Very good, easy application process.

The rates are way too high for seniors who drive less than 5,000 miles a year and have a good driving record. No wrecks, no tickets.

Great to deal with a local agent.

No comment: I’ve never had to file a claim so far.

If you live in Otsego, MI, you can access in-person support, which is why I am happy with my insurance provider.

I still feel like I’m paying way too much. I drive less than 25 miles a week and have had no accidents. I'm 80 years old.

State Farm is a good insurance company.

Higher in price than other companies, but always good service when needed.

I would tell a friend to go with State Farm; they are the best.

I've been with State Farm for 50 years. They are a great company, but who your agent is matters!

Their coverage is better than all others today, except it's too expensive.

I have been with State Farm for decades and have had excellent service in three states. At this time, I feel that I’m paying too much and would like the same support for less money. I drive less than 200 miles a year with no tickets or accidents. I’m 90 years old and need to pay less.

Reasonable cost with a recent reduction.

So far, about average. Insurance rates are high.

Communication is the most important factor.

I haven't had to use it, but my interaction with the staff in their office has been great.

Very decent prices.

Never a problem, never questioned a claim, always paid 100%.

Quick communication; clear understanding of the defunct Tucson office and transfer of policy to a well-operating office and eventually to the office where I moved.

Insured with State Farm for 50 years, and they sell what makes them the most. The price is too high.

So far, it's the best insurance I've had for my cars, and I honestly recommend it.

State Farm is good and trustworthy. I dislike the fact that they increase the payment, but just recently they surprised me and lowered it. I would tell a friend that State Farm is actually good, especially when I'm paying under $100.00, and so far no other insurance has beaten that yet!

Over the years, we have been clients of several different State Farm agencies across the country, from SC to California and different small towns. I have nothing but good things to say about this company. They have taken care of us and our family in an excellent fashion. They have provided the utmost support, care, and attention. I am looking around for ways to decrease our monthly costs, however, due to severely limited income since we are both retired and the economy is terrible. State Farm has been doing a wonderful job and providing us with the absolute best resources for many years.

I'm pleased with State Farm. I have been with them for more than forty years. I love and appreciate the staff at my agent's office for their kindness and helpfulness.

Nice, friendly people to work with. Just tell them what you need.

I think my insurance is better than most out there.

They have what you need and are good at explaining everything. Very helpful in getting you the coverage you need.

Good service but way too expensive and no consideration of time spent with the company, age, or very good driving record.

Understandable, comprehensive, to the point, good prices.

State Farm has been very responsive to my needs. All personnel who handled my questions were courteous and knowledgeable.

Worth every dollar!

Too expensive. I won't be able to afford it soon.

Meets my current needs.

I love State Farm, but my agency is in Philadelphia.

I have been with them for many years, and they pay promptly if needed. They offer reasonable prices for full coverage.

I can always count on my agent to get back to me quickly.

Payments are too excessive for the coverage.

Good company. Good service. High cost.

Great, and excellent customer service.

Reliable and affordable.

Excellent Service

No problems ever.

I love it. The company, my agent, and the staff are awesome people.

State Farm is an excellent insurance company.

Great local agents and customer service. They truly care about their customers, but they are more expensive than some other insurers.

I would recommend a friend to State Farm anytime.

They have been excellent in settling claims.

Very knowledgeable, friendly, and willing to answer any questions.

Initially saved me a big chunk of money with better coverage. Unfortunately, significant price increases almost quarterly. I’m retired and it’s hard to keep up with costs.

Excellent service.

Overall reasonable prices. What I don't like is an increase every 6 months. Only a few bucks, but annoying when I've had no claims.

I had no problem until I had a problem. I hit a fast track divider post to avoid getting into an accident. They said I was 51% at fault and paid nothing.

They’ve been fantastic, just trying to find lower rates.

Okay. Online tools are not user-friendly. The monthly statement does not reflect the balance due or the amount paid for the prior month.

Very satisfying experience with State Farm and my agent.

Rates go up while the value of cars decreases.

I have a representative at State Farm who, when we talked, answered more questions than I had. I appreciated it. They are straightforward people with their insurance. My only problem is the price. It’s ridiculous. Thanks for listening.

Considering the low miles per year, it's very expensive.

I do not drive any longer, but because we only have one vehicle, they want $400 for six months.

Being on a household plan does provide a lower premium, which is good. However, I'm a senior citizen living on Social Security and drive an average of only 2,500 miles per year. I have no accidents and no DUIs but still pay $57 per month for only 60/30 Liability, which increases yearly. It seems like there should be a better household plan with a lower premium for my circumstances.

The insurance is too expensive, and the rates keep increasing.

The bill is different every month! I have no accidents, no tickets. The agent blames it on corporate. Always a runaround with every question!

The insurance claim agents never look at the accidents to see when the claimants overcharge State Farm. State Farm never investigates the claims fairly because they will never leave their computers to check out what is true or false. State Farm paid $18,000 for a fender bender I had in SF in 2021 because I ran into an older car in front of me. That was ridiculous.

I have had 3 accidents in the last 5 years, and I think State Farm just pays out to the claimant without looking into the reasons.

Fantastic customer service, but the rates are higher than average.

They keep raising my insurance and I don't even drive over 50 miles a week. I'm going to look for better insurance.

They are canceling my policy, so I'd give them a zero! I've had a great record for 50 years. No tickets, no accidents, always paid on time, good credit score, CDL for 30 years. I had an accident where I was an innocent bystander. It totaled my car of 18 years. It hurt! Then I got a different car, and it got keyed. So I turned it in. Had no idea it was strike three, you're out. I'm hurt, I'm angry. I paid $93 a month for full coverage, including renters. Now I'm looking at $400 a month or just liability. No renters! I won't ever refer anyone to them. I've taken two sons and my granddaughter. I hope they go elsewhere. Everyone says State Farm is notorious for this.

Great coverage. However, my premium has risen by a hundred dollars a month despite having no tickets, wrecks, or claims. I'm going to change companies as soon as I can. Unbelievable!

Too expensive for us, but it is a bundle. It feels like their customer service is not as good as when we first began using it 25 years ago. Their roadside service is not always up to par. My grandson has been left waiting for a tow more than twice for several hours alone in a parking lot overnight waiting for a tow truck driver.

Carefully check the details of the policy.

Do not use State Farm in Moulton, AL. Agent Daniella Johnston chooses cars to raise rates unfairly.

I started out at $543.00, and my renewal price is $884.00. I'm 65 years old, and I drive my car maybe twice a month. That is extremely high, and the representative couldn't explain to me why the price was so high.

The cost of the policy is very high.

The rates are very high, and when I canceled, they still overcharged me, I believe.

I've been with this insurance company for over 45 years, and the prices have gone way too high, doubling within the past few years.

They keep raising the price and are horrible at customer service at the agent's office.

The only good thing is I can pay by the month with no added monthly fees!

They don't seem to have their act together, as multiple times I have received cancellations when I was current with my policy. Also, the rates always increase by large amounts, even though my driving record is spotless. I still haven't received a new bill, though my policy expires in 3 weeks.

The price has been too high for years. I am a senior with no tickets, no DWI, and I drive 100 miles a week. I have one car and am retired.

I left Allstate after our agent told us we would have a cheaper payment. Not the case. Our monthly payment went from $200 to almost $500.

Insurance rates increase after you have an accident. Not good!

They did not fight for me when I had a backing out accident in a bank parking lot, backing into another car at the same time she backed into me. Her car had previous damage she claimed I caused, and the only damage I had was the white paint from her car that I only had to wipe off. Meaning, there was no way my car could have caused that damage. Then, years later, I got T-boned in an intersection, in a neighborhood, with an eyewitness saying I was hit. Nada, nothing again. His insurance had lapsed. They have gotten way too high also. There's no way I should be paying $224.00 for a 2010 Honda Insight!

They are hundreds of dollars more on their homeowners and car insurance. We had to get a new roof due to a storm, and I got 3 bids ranging from $9,400 to $10,700, but State Farm would only pay $7,823. The thing is, I have a full replacement policy. Sad.

I think liability insurance should cost a little less than what I pay, given I was paying only $10 more per month for full coverage before I had to get a replacement car because someone else hit me.

Rating: 1 / 10 Reason: From the start, I experienced repeated and unexplained rate changes by the initial agent, incorrect handling of coverage, constant pricing adjustments, and serious billing errors, including refunds followed by duplicate charges. The service was inconsistent, unreliable, and poorly managed. Only one staff member demonstrated competence. For that reason alone, I would rate the experience a 2 rather than a 1. I remained with State Farm based on strong recommendations regarding the new agent. I hope he will demonstrate professionalism, ethical conduct, and maintain consistent and transparent rates going forward.

They charge too much. Filing a claim is easy.

It's expensive for people who have NEVER had an accident, ticket, OR DUI. I keep my car in top condition. I'm an 84-year-old senior citizen with a clean driving record all around, yet I'm still not rewarded. The company is supposed to partner with the state for cheaper insurance for people over 50 years old. Is this true? I saw it on my phone. God bless.

I understand I live in an area which can cause my insurance to go up. However, going up $100 every 6 months is ridiculous. No accidents, no tickets, no DUIs. The only claim I ever made was on a previous vehicle under this insurance for a windshield replacement. My car is over 10 years old, paid for, and driven less than 5 miles a day. According to the agent I was assigned, I had to have the same coverage for uninsured motorists as I do. I'm already paying through the nose for uninsured motorist coverage. Why do I have to have coverage the same as mine? Unfortunately, all the others I contacted aren't any better.

The insurance is too expensive, and the discounts are not what they claim to be.

I have had State Farm for over 40 years. No accidents, no tickets. I drive less than 7k per year, only for pleasure driving, because I work from home. Before COVID-19, we paid around $1,400 per year for two vehicles. Today, this is $2,500 per year. I could understand if we were bad drivers, but only a windshield replacement 5 years ago is our only claim. I am ready to move to a company that recognizes good drivers and gives breaks because we are good drivers. Throw in condo walls insurance too.

They are good people, but I think the car insurance is way too high for me being 70 years old, and I don’t even drive a mile a day, if that.

The agent fee is high, which drives the premium up needlessly. It's difficult to reach the agent in the office at times.

They are always raising rates even without claims or tickets.

They claim they can give you the cheapest insurance in town, but I bought a new car and my insurance doubled. I don't go anywhere, and I don't do anything.

Good on everything but too expensive for as few miles as I drive.

I'm paying too much. My rates have increased three times in two years!

Be wary of initial pricing. Renewal almost doubled without any claims.

DriveSafe is not reliable! It noted "Illegal Turns" and "speeding" in a parking lot! Questionable on other demerits, very frustrating!

Coverage is too high-priced.

State Farm is not my current insurance, but I am responding to questions regarding them. They were okay until recently when my rates were raised for no good reason, and they made me feel like they didn't want to be bothered.

I haven’t had any tickets or accidents in years, but they keep raising my car insurance.

It's too new to know, but right now the cost is much better than State Farm. Hopefully, it's not just a bait and switch.

State Farm doesn't seem to prioritize their customers. Unfortunately, they are below average in their level of competence. The claims representatives I spoke with were mostly nice, but they were not able to be of much help. Their job seems to be to maybe call you back a day or two after you leave a message, then say no and apologize because they are front-line employees with no authority except to respond that their superiors also said no to anything you ask for. State Farm is very slow in answering questions and concerns, and their communication is terrible. I was left waiting for more than two weeks after they told me my car was totaled and towed it away. I finally heard back from them when they decided my car wasn't totaled, and I received at least four text notices saying my car was scheduled for review. It was nearly two more weeks before they authorized the repairs to my front end from being sideswiped while parked on the street. The shop I chose, my regular repair shop, would not install used parts from the junkyard as State Farm wanted them to do, nor did I want parts from a junkyard installed in as critical a system as steering. It ended up costing me $600 out of pocket, but that's better than risking safety with used parts. I have absolutely no faith or trust in State Farm. My agent is not helpful. The company doesn't seem to care about their customers. I would not recommend State Farm to anyone. Based on my experience, I would caution anyone to avoid giving any business to State Farm. I am looking for another company that actually cares about the lives and safety of their customers. State Farm has made it clear that they do not.

My premium increased by 30% with no change to my policy and no claims! I have had State Farm for decades, but I am not at all pleased with the increase, so I will not be recommending them nor continuing with them.

I don't know because I feel I am not getting enough discounts because I am a senior and the only person to drive my two vehicles, except when my family members take me to a doctor. I feel the rates are too high for one driver without tickets, accidents, or any DUIs.

They are too high and keep changing the prices for my insurance every month.

The rates keep going up, so I wouldn't recommend them.

The question for us with State Farm is: is it incompetence or intentional? Lost payments, inability to consistently bill or send bills, failure to properly credit payments, failure to access autopayments we've set up, failure to send refunds calculated to reach us. Agent closed all Fridays and gone many times that I have emailed her. Multiple poor experiences with claims: attempting to settle our loss for less than 10% of final loss determination. Failure to contact us after disaster for 6 weeks. Absolutely no communication on car accident—still waiting for payment of deductible in accident although officer at site told me he was citing party who ran red light while speeding.

When I asked if there was something that could be done to lower my insurance, I was told no, and they didn't want to try to help look.

State Farm has recently raised my policy charges. I went from paying roughly $140.00 per month to $235.00.

They started out at $80 and keep raising it. It's now up to $141 and I have had no claims, no violations, or tickets. I'm a senior who doesn't drive even 5 miles a day.

No long-term loyalty after 23 years, costs increased annually with no claim history.

Too pricey. The premium is way too high.

They have been a great insurance company until now. They are now too expensive for me.

State Farm is extremely expensive! I've been with them since 1986 and nothing ever goes down, no tickets, nothing! Cars are paid for in a gated retirement community and they still overcharge!