Is State Farm A Good Insurance Company? Reviews From Over 21,479 Customers

Excellent service, but the pricing is too high.

So far, we have had no problems with State Farm. In fact, our premium was decreased this year.

State Farm had the best prices for comparable coverage.

When I hear what others are paying, I get disappointed with my pricing. I am 73 years old and expected my rate to go down because I have not had any accidents or claims.

When you start your policy, you are given a figure that is easy to handle budget-wise. After some time, the rate increases and it feels like you're robbing Peter to pay Paul!

Very high rates.

State Farm is so fast and efficient!

I do not have problems with State Farm and I like dealing locally, but I simply can’t afford it. I will be 73 in a week and am having a great deal of trouble covering my basic expenses with the income I have.

Friendly, informative, helpful, and courteous.

Good but too expensive.

State Farm was my carrier, but they are too expensive for my ride.

It's good, my agent is great.

Pleasant. My agent is knowledgeable and available. As long as the rates are reasonable, I’m pleased.

It's great but expensive. They have great glass coverage and great collision coverage - always paid timely and been supportive for over 16 years.

I have had State Farm for over 10 years.

State Farm is amazing! Great rates and personalized service!

If I change my bank or any situation arises, they cancel the policy immediately without giving time to make the payment in another way, and that worries the client a lot.

Smooth and easy, friendly and knowledgeable.

State Farm is good. I’m just trying to see if I can find something a little cheaper.

Prices started good, but rapidly escalated.

I like State Farm and my insurance plan, but my monthly payment is way too high for insurance, and I want to cut the cost in half.

Excellent customer service so far. I've been with them for several years.

It's like most other insurance - expensive.

I like my insurance company. It seems to offer a fair rate for me.

A lot depends on the agent. At first, I had an excellent agent, but the next one was poor.

I'm happy as long as they provide my coverage at reasonably priced rates. I only need insurance coverage because of those other people that I have to share the roads with.

My insurance keeps increasing, and I have no claims. At my age, I'm accident-free and never had any issues. Don't use an agent.

I really am happy with them.

Good coverage but higher rates than other insurers.

I have had a very good experience with my insurance company.

Costs are increasing, but the local service is excellent.

My current car insurance personnel are excellent at addressing all my concerns in obtaining the insurance I need.

Excellent service. A little more expensive than average.

They are always courteous and willing to help. No problems here; these people are the best.

Everything is excellent except the cost.

We like State Farm's friendly, small-town insurance feel.

It's good.

I can’t comment yet... it will take a little time until it's proven how they will handle things. A few days past is not fair to say so.

Good.

Good, very polite and professional.

The price seems a bit high. The truck only drives about 60 miles a month, and the Buick goes about 120 miles a month. My agent keeps in touch by email, and I do most things online.

No claims, but expensive.

Their prices beat every insurance company that I called.

I'm pleased with State Farm. I shop rates often and no one beats them for my needs.

She kept me in line and got auto pay hooked up. Love it!

They keep raising their prices.

Prices vary, hard to price.

Fair and accommodating

Car insurance in Maryland is absolutely horrible. Many people in my community have registered their auto tags in Virginia where prices are more affordable.

Low rates including my renter's insurance.

Good but expensive.

They are good. Coverage is solid and the cost is reasonable for SC.

Everything was great until they allowed me to go until June without realizing I hadn't paid February's bill. I had no idea I was behind, as far as I knew, I was caught up. Then, 3 months later, I received a bill with three late fees for three different times. They didn't bill me until 3 months later, and they didn't even inform me about February's bill until June. Other than that, they're really great with what they offer, like roadside assistance. I haven't seen the discount yet, but hopefully, it will be applied as they say.

Way too expensive.

Had my first claim with a broken windshield. They took care of everything, but it's just pricey.

They are good. I haven’t had to use them yet, but in the past 50 years, I had them for 38 years with no problem!

Very good service, excellent claims service—never any complaints from the repair shop.

Very nice agents to talk with.

It was okay, but the agent never met with me. She has her assistants do all of the follow-up work. I am planning to change insurance companies because of her lack of interest in keeping me as a customer, plus the rates are going up quickly.

Mike Wesley and his team have been serving my house and vehicle insurance policies and helping with claims for over 40 years. They are the best!

They will start the insurance low, but then when they renew you, they raise the rates.

They are very expensive. I’m driving a 12-year-old car and pay $700 every 6 months. One claim in 5 years in which I was not at fault.

Longevity as a client doesn’t matter; rates continue to increase every 6 months. It's a good practice to continue to shop around and move your insurance coverage to different insurance companies for auto and home policies. I've been with my insurance company for over 15 years, and if I knew the information I have today, I wouldn't have been a loyal customer for so long. You get nothing in return, like better rates, etc.

There is no customer service and no communication. Rate increases are beyond unreasonable.

I'm not very satisfied. The price is high even after I had them review it again because there are changes in my driving experience, such as how much I drive now since I don't drive my car every day anymore.

Once you get a ticket or accident, your insurance rates go sky high and take forever to come down.

Satisfactory.

I pay more than my car payment for insurance. There is no interaction with the company. If I have questions, which I have had, there is no one to ask.

State Farm is good about paying a claim, but their claims adjuster is out of touch with reality. They need to see what the repair company will charge and then plan accordingly. In my case, the VW dealer wanted $3,100 for repair, but State Farm had me pay that amount plus $500 more (total $3,600). WHY?!

Customer service isn’t any good on the company's part, but the agent level is great. They have a telematics program that has failed people with their discount, and they fail to take accountability for the technical hardware failure.

Average coverage with no personal interaction.

The rates are extremely high.

State Farm changed all their coverages and it's very hard to understand what has transpired. One policy went up 400% (no claims ever made on it).

Keeps raising prices... starting to look elsewhere.

State Farm does not honor safe driver records accumulated over years of driving experience, especially while insured by State Farm during those same years.

It's doable! Not perfect but manageable. It's a shame we still have to pay high insurance premiums in Michigan.

The policy increases every 6 months without fail!

After being in a car accident, I realized how important it was to have coverage that included everything. I don’t like the increase in my premium, so I’m considering lowering my coverage limits to decrease my premium.

State Farm just keeps raising the rates. They have no desire to work with you and save you money.

After over 5 years with State Farm, I've decided to move on after my next term. This company did not treat me well. I used their app to update my new vehicle information, and they charged me $200. Their system changed my information without my permission. All I did was enter the new vehicle information, but the system altered my policy details, such as indicating I didn't own my home when I do. My agent couldn't help me. So, good for you, State Farm. You got me for $200, but you also lost a loyal customer.

I have been with State Farm for 6 years, and my premium increased exponentially through no fault of my own. They just hiked up my payment without any explanation. I have not received any traffic tickets or been involved in any accidents for many years. It's mind-boggling how I'm still sticking with State Farm.

Very difficult to get responses from the claims handler. I felt the only time I got responses was after complaining to the insurance agent about the lack of any response. The insurance agent, on the other hand, was very responsive.

The pricing is too high, and your "Drive and Save" program has been deceptive since its introduction a few years back. One day, my rate suddenly went up. When I called my agent, I was told to enroll in "Drive and Save" to get a discount off my current rate. How can I get a "discount" off my "regular" rate when my rate just went up? All "Drive and Save" would have done is reduce my rate to what it was before you raised it. I can actually save 40% with another provider unless you can match their rates and give me the minimum required state coverages. Your agents are great; they are friendly, professional, and quick to reply and adjust any policy requests. I highly rate them all 5 stars. Thank you.

My car policy was canceled after only 3 months because of the money my former insurance company paid out for an accident two years ago. I told the agent about my driving history and was issued a higher coverage than needed at my request, paid on time, and did the Drive Safe program. I even combined my home and car policy with this company. Too bad for them that my house policy follows me wherever I go. It was over $200 a month with the coverage I put on it.

My wife and I recently moved away from ST Farm after 45 years because their rates skyrocketed and their claims service was terrible. Our agent admitted to us that their rates were much more expensive to help cover the class action lawsuits.

With State Farm, there is no provision for a driver who drives very little, say 2,500 miles per year, but still has to pay top rates.

They are out of their minds offering that kind of coverage. If they want to compete with State Farm, they must provide better coverage with better prices.

I'm sick of the constant increases! My insurance goes up every renewal, with no accidents, no claims, and no tickets. It's frustrating. I've been with SF for over 7 years, and I'm looking for something better. I'm tired of being a good driver and being rewarded with higher premiums. It's ridiculous.

Need to reduce rates for lower mileage driven.

Great customer service from staff! However, there's a lack of consideration for lower rates for folks who have never had a wreck, low mileage use, no DUIs, etc. These are meaningful issues for consideration when calculating cost!

Not good in terms of price. They paid pretty fast when a tornado caused a tree to fall on my SUV with me in it. Totaled my SUV. Then proceeded to raise my premium almost 100% for a 76-year-old with 50 years of driving experience, with only 1 ticket EVER and 1 or 2 not-my-fault accidents in 50 years. I've had to give up some activities in order to afford it until I find a different policy.

Way too expensive. Customer service is severely lacking. No responses to messages and questions. Agents don’t care about anything except padding their pockets with undeserved commissions. Been with them for 20+ years and the rates are horrendous for good driving. The only way to get bigger discounts is to apply this device to your vehicle to monitor every single move while driving. I don’t need a babysitter device to prove my safety habits. Credit reports are used to determine rates and that's outrageous! So if your credit score is low, expect much higher rates. Sick and tired of paying high rates because of insurance agents needing their commissions.

I’ve been with State Farm since 1962. Just because I’m 83 does not mean I should be paying $80 a month for a car that doesn’t leave my carport but maybe once a month for 5 miles. That’s ridiculous. I have asked them many times about reducing my rate and all they tell me is, I’m getting the best rate possible. I don’t believe it.

They are way too expensive. I’ve been with them since 2002, never had a claim, and my insurance premium doubled.

The insurance is too expensive, and the prices keep going up with no discounts ever given for long-time customers. Additionally, there is poor communication when opening claims for my house roof, and I was denied full repair for a 20-year-old roof.

I've been with State Farm for a long time. They have added a bunch of rules, and you don't know what your payment is from month to month. They've made aggressive changes.

Much more affordable with my new insurance company and best of all, they are polite and friendly.

Too expensive - they doubled my payment.

My insurance agent was not very approachable. Every time I called, he tried to move the conversation away from him and to another department. I did not feel appreciated or respected as a client. The claims department was excellent, and customer service was also great. They handled the case very professionally after our son was involved in an accident.

Rates never went down and always went substantially up.

For seniors with an excellent driving record, this company offers cheaper insurance, especially for those with older cars.

I've checked around and a lot of other insurance companies are higher. Check the fine print.

Prices go up, no value for long-time customers with no claims.

I have not been satisfied with the price of my insurance ever since I purchased my Tesla. The customer service from my agent is sometimes good, but at other times it's not too good. For example, when I removed a red Dodge pickup truck from my policy, the red Chevrolet truck on my best friend's completely separate policy was removed instead. I clearly stated the red Dodge pickup, and she repeated it back to me, yet still removed the wrong vehicle from the wrong policy altogether. This has happened another time when one of my three Toyota Priuses was removed from the policy despite giving the VIN number for a different vehicle to be removed. Also, the new billing system they are using is horrible.

Not satisfied with a recent claim, a no-fault, only one I have had in 40 years, and they increased my insurance premium by $400 a year. No thank you, I will be shopping for something at a better price, possibly for seniors.

I spent hours on hold on the phone and spoke with multiple people who couldn't make a decision and had to talk to a manager. For what they charged, it was a terrible experience.

I have been with them for years with no complaints until now when they increased rates unexpectedly.

It is too high. I pay $166 a month, and I should not be paying more than $66 a month.

They keep trying to raise my rate. If I wasn't keeping an eye on what they take from my bank, I would be paying hundreds a month instead of $130, and that's still too much for a 14-year-old car with liability only. But they won't budge off what they charge, and I know there are better deals. There have to be better options than what I'm paying. That's why I'm looking for something else to compare it to or change over to.

Prices keep going up.

Shop around. Bundling doesn't always save money.

Check around to see if there are other options. State Farm, once you start with them, will raise the price on every renewal.

Not happy with State Farm. I'm going to another insurance company because their rates are much lower than $1,000 per month for 3 cars.

Excellent service, but it's just expensive.

Very little communication - just when rates are increased. Agent never available - inquiries handled by office staff with not much clarification.

Not good when it went from $189 a month to $474.

Same insurance. Half the price.

The price goes up every month, and I've never filed a claim.

I was with State Farm for 40 years and, as a faithful customer, I was disappointed by the high prices I was paying. When I contacted my agent to inform them that I was switching to another company, they seemed indifferent and did not ask what they could do to keep me with State Farm. There was no reaction.

They have good customer service, a nice app, and handled my claim easily. However, they are way overpriced.