Is State Farm A Good Insurance Company? Reviews From Over 18,598 Customers

I would like a lower payment. A senior discount with a clean driving record would be nice, but I trust my agent.

Fantastic! I always feel appreciated and loved personally when I come in or call the office.

I have been with State Farm Insurance from 1967 to 2026, which would be 59 years, minus 2 1/2 years I was in the military. State Farm Insurance was always great to me, and I always had a local State Farm Insurance office and agent that made everything simple. I did enjoy having that kind of experience and service. After all the years that I’ve been with them and asking if there was any way that I could qualify for a reduced rate and being told no so quickly or without checking made my blood boil. I’ve been hearing this for years, “If you have an insurance agent you’re throwing your money away.” After contacting a number of insurance companies and getting insurance quotes for the same type of coverage, I’m finding that I have been paying premiums that were way too high. I can save $1,500-$1,750 a year for the same type of coverage, not dealing with an insurance agent. That’s a lot of money, so I started looking for insurance companies that can give me better rates for the same coverage I had.

Excellent

I had a very minor bump at the local landfill with another vehicle last fall. Whether I was at fault was very questionable. I was never notified by State Farm about any settlement.

I had a very good experience with them until my niece joined. She had too many accidents, so they discontinued my insurance. Same household, same insurance.

I've had a great experience with State Farm.

State Farm has been great for me for over 30 years.

Check it out. I saved a great deal of money.

Too high for not having full coverage, but as soon as I find something cheaper, I'm leaving State Farm.

It seems to go higher and higher. I don't see senior discounts or low mileage discounts. Fortunately, I haven't had any claims, but my insurance doesn't go down because of no claims.

It's expensive. They talked me into getting a monitor to save on insurance, then they did away with mileage readings.

I feel they are a great company, but I am having trouble with money nowadays. Everything is so expensive, and I wish insurance was cheaper. They’ve always been great at handling everything on the phone. They are very polite both in person and on the phone, and they treat you like an individual person, not just another number in a book or a paycheck. They actually have wonderful people skills and communication skills. I just wish it was somewhat cheaper, but I guess you could say that about everything from insurance to groceries these days.

Great friends to talk to who understand me and are willing to help at all costs. Very appreciated.

Shop around before you buy, but make sure you're comparing apples to apples.

I only used it one time and they were very good. My only complaint is that my premium keeps going up, and I’ve had no claims for at least 4 years. The one claim I had was due to an uninsured driver, and it was very small.

It was good. I forgot the name of the guy, but he really helped me. He was at one on Cardinal and Valencia. Yeah, he was very helpful and went out of his way for me. Thank you so much.

The coverage is fantastic, but $207 a month for full coverage is way too much. I’m looking for many different alternatives. I just found one I think for less than $50 for coverage a month.

State Farm is great. I like dealing directly with my agent.

Price too high, but the office personnel are wonderful.

Can't say enough good things about this agency. They went above and beyond to help us with everything we needed. Highly recommend them.

My agent and her team have never let me down. If there is something going on, they are on it promptly. Renee is a top-shelf agent. I really believe that if there is a problem, she and her team address it immediately. Thank you.

They are too expensive.

Always answers the phone or email. Kind voice that answers inquiries.

They're fine, but the payments go up every 6 months.

Experience good. Rates high.

My agent is great.

Since my car is 26 years old, State Farm offers me comprehensive coverage, whereas other auto insurance carriers don't offer comprehensive coverage.

It's good, but the premium is too high and they don’t give discounts, just increments.

I really like State Farm, although I’m paying more than I would like to for a 2013.

They always answer the phone, and we have dealt with them for 25 years. They assure us regarding our policies.

Great service, but very expensive.

I canceled my policy and switched to Geico, getting a rate that was one-third of the cost compared to State Farm's higher prices.

Decent. The office staff cares. No complaints.

St Farm has been a fair insurer for decades. However, rates are increasing by leaps and bounds—just increased 22%!

Good service, good coverage, but the price is a little high.

Amazing agent! Super responsive and easy to reach! Prices are just too high!

Very good in all an insurance company can do except for the price. Here in New York, all insurance companies are ridiculous in the price we pay.

I always refer friends to State Farm; they've always had my back.

Premium too high.

I spoke to them about their senior citizens discount, and they said they have all the discounts regarding our policy costs. Last year, we paid slightly over $2,000 for two cars and home insurance policies!

State Farm is okay but seems overly pricey.

Local service, easy access for help, etc.

Fast and easy to get new policies coming from Allstate after 40 years. Better price for equal coverage. Would like to see a better rate for seniors that drive less than 8K miles a year with forever clean driving records!

After a period of the Tucson agent leaving and transferring to a new agent, and then the policy for CA being taken over by a CA agent, things seem to go smoothly.

I have had very little contact with the office of this agent. I have not even received a Christmas card, a birthday card, or a call, but that doesn’t matter because the times that I’ve had claims, which has only been twice in the past 5-6 years, they have responded excellently. However, that is the claims office, not my agent.

So far, excellent. We are in a claim. We'll see how that goes.

The only issue is the cost.

I just started with State Farm, so I don't know too much yet.

I've been with this agent and his office personnel for many years.

Very good but like all insurance, expensive.

Absolutely excellent customer service.

No matter how many cars I have, each quote covers additional liability. If I am the only driver, why is liability added over and over again? I can still drive only one car at a time. The service through an agent is more than fair. I guess they are comparable to anything else available on the market.

Very good.

Endurance was difficult to work with. They only agreed to cover my car repairs when I mentioned I wanted to cancel the policy, which was not what they informed Cutter Services. This has been the second time they refused to pay anything for my repairs, and I've only submitted three repair jobs since 2023. For the first one, I still had to pay over $300; for the second one, I paid the entire bill of $3,000; and the third repair bill was $7,000, which they denied and has not yet been done. So, I canceled my coverage with Endurance.

I have been with State Farm for 35 years and am satisfied!

Very good, easy application process.

The rates are way too high for seniors who drive less than 5,000 miles a year and have a good driving record. No wrecks, no tickets.

Great to deal with a local agent.

No comment: I’ve never had to file a claim so far.

My rates kept going up and up with fewer vehicles.

$200 is way too much for someone with a clean driving record.

Please look elsewhere because the rates are ridiculous. I started off with one amount and now I'm at a very large amount.

State Farm is too expensive.

It's new, so I don't know yet, but it's very affordable for my needs.

Shop around, State Farm isn't the cheapest or best value for money. It seems to be overpriced for coverage, giving the impression you're getting a huge saving, but you're not.

Rates keep going up.

Very disappointing. Policy cost hikes with no explanation. No effort by the agent to review and reduce costs. They collect the premium and forget you exist.

I had a disappointing experience with State Farm. After my wife had two strokes, I took her off the policy. I was told that my premium would decrease, but instead, it increased by $30.00/month. When I filed a claim for flood damage caused by a water softener unit in my home, they categorized it as sewage backup. They also informed me that mold was not covered by the policy. I am now in the process of switching to a different company. I have been with State Farm for almost 60 years, and I feel dissatisfied with their service.

Better quote than those of your quotes.

After 40 years without a glitch, no contact was made to us when we were late on one item out of three in our bundle. This happened a few months after State Farm made their first claim payout in decades. The amount was well under the repair cost. For being late, our coverage was increased by $132 every 6 months. Now they told us they never call anymore if a payment is late. Not the insurance company to retire with.

Very expensive, rates go up without any reason.

State Farm was doing okay until we had two claims in two months. Someone ran into our truck, and then one of those concrete stop things in the parking space at Golden Corral proceeded to rip the protective barrier from underneath my car. Now State Farm has decided they’re going to non-renew us, and we’re having trouble finding insurance that we can afford. These were circumstances beyond our control. We totally regret ever insuring with State Farm and will never do it again.

My experience with State Farm is unbelievable. Almost every month, something goes up. My apartment insurance went from $17 to $38, and I'm in desperate need of new car insurance and apartment insurance. Can you help?

Something is going on with State Farm. They used to be on the ball, but now they are missing things. Our car was totaled, yet they did not refund the remainder of our unused premium. We still had $500 for rental car expenses, yet they made us pay for the last 3 days even though we were still waiting for the settlement check they snail-mailed us.

Premiums are way too high for senior citizens. Agents don’t offer any kind of discounts or advice on how to lower your premium.

Claims are fast, and the local agent Aaron is very helpful. However, the prices are way too high for a widow on social security only, which is why I have to look for cheaper insurance. How can I afford $928.00 for 6 months? I can't, but I'm sorry when I only make $1,728.00 a month.

State Farm and the price is too high.

Better rates elsewhere.

They kept raising my insurance every month for months. I now pay $435.00 a month for two vehicles.

Explore various insurance providers to find the best policy.

Started out well with a good price. After a year with no accidents or tickets and only 3,000 miles driven, they increased my premium. They are still sending mail to my previous address.

Terrible. I have been with State Farm for over 30 years. They cover my car and home. I am desperately trying to get rid of them immediately. I am a senior with no DUIs or car accidents. I only use my car for church, doctor appointments, and errands. I just purchased a car in 2024 and have less than 2500 miles on it. Their monthly prices are unbelievable.

I was quoted one amount, then it went up. I'm a 69-year-old looking for insurance that is stable.

Too expensive for the service and support offered.

Rates go up every 6 months.

I'm currently not happy with State Farm. When I asked what difference it would make to take my husband off our policy, the agent took him off and increased our bill. When I found out and asked that he not be taken off, that caused another increase. Initially, I was paying about $150 for 6 months. Now it's $860! I am currently looking into other insurance options.

They raise my premium yearly. It started at $89 and now, 5 years later, it is $189. So, I am currently looking for a carrier who will offer me a reasonable rate.

I've been with StateFarm for 31 years, carrying high limits of coverage: 250/500/250 full coverage, comprehensive collision, and PIP coverage for uninsured drivers. Unfortunately, no other companies have been able to save me money to switch. It took five years to settle an accident claim where I was not at fault. My truck should have been a total loss, but StateFarm chose to fix it to save their own expenses. Five years to settle my first claim with my long history with this company is frustrating.

Start looking for something cheaper. I've been a long-time customer, but there are no discounts, and the price just keeps increasing. I haven't made any claims either!

Just for one car, I'm paying almost $200 for full coverage. I feel like that's too much just for one car, and I don't have a DUI or ticket. I've been with them for over 10 years.

Before I decided to purchase, they promised one price and actually charged $60 more per month when I purchased. That’s over $700 more per year!

Very kind and friendly. Prices keep going up. They say they are giving you the best price possible, but that's not true.

I have had State Farm since I was 16, and it was good. However, in the past year, they have increased my insurance rates significantly for no reason. I have had no accidents, no tickets, and I barely drive more than 5 miles a day. My rate went from $114.00 to $198.00 in 2 months for no reason.

If you file a claim, your rates will go up, regardless of how good your past record is.

Sneaky fees are added to payments a few days after the due date.

I'm disappointed in the claims department. They paid less than the vehicle was worth. There were no adjustments for new tires, which should have been removed from the totaled auto. The tires were valued at $1,400. I was told that State Farm Insurance pays the lowest among insurance companies for totaled vehicles.

The premium is too high, even when you compare side-by-side coverage with other insurance companies.

My payment due is not the same every month. I've called them, and it continues to rise.

Really expensive and didn't see any advantages that would justify the high cost. I've had other insurances before and felt they were more cost-efficient.

I don’t trust the current insurance company. They raise my premiums without any accidents or tickets.

Prices are outrageous just to have proof to drive to work every day.

Currently with State Farm, and they have increased prices tremendously in the last two years. A 100% increase. It’s like there are no more discounts or anything. Too much in agent fees.

State Farm was good until they kicked me off because I had a few claims after 10 years with them.

It's horrible. I'm currently paying a surcharge of $100 a month for no reason. I was told it was for an accident, and we've had none. Grossly overpriced.

I don't like how they just raise the insurance rates for no reason and without notifying you. I have a perfect driving record and still receive no discounts on car insurance. I also have no claims on my house insurance, yet when my gutters were damaged by a storm and my front fell completely off, it disappeared from my yard the next morning. People are always looking for things to take to the scrap yard. I didn't want to file a claim because when you do, they raise your insurance to recoup their money. It's a bad way to do business.

Rates go up while the value of cars decreases.

I have a representative at State Farm who, when we talked, answered more questions than I had. I appreciated it. They are straightforward people with their insurance. My only problem is the price. It’s ridiculous. Thanks for listening.

Considering the low miles per year, it's very expensive.

I do not drive any longer, but because we only have one vehicle, they want $400 for six months.

Being on a household plan does provide a lower premium, which is good. However, I'm a senior citizen living on Social Security and drive an average of only 2,500 miles per year. I have no accidents and no DUIs but still pay $57 per month for only 60/30 Liability, which increases yearly. It seems like there should be a better household plan with a lower premium for my circumstances.

The insurance is too expensive, and the rates keep increasing.

The bill is different every month! I have no accidents, no tickets. The agent blames it on corporate. Always a runaround with every question!

The insurance claim agents never look at the accidents to see when the claimants overcharge State Farm. State Farm never investigates the claims fairly because they will never leave their computers to check out what is true or false. State Farm paid $18,000 for a fender bender I had in SF in 2021 because I ran into an older car in front of me. That was ridiculous.

I have had 3 accidents in the last 5 years, and I think State Farm just pays out to the claimant without looking into the reasons.

Fantastic customer service, but the rates are higher than average.

They keep raising my insurance and I don't even drive over 50 miles a week. I'm going to look for better insurance.

They are canceling my policy, so I'd give them a zero! I've had a great record for 50 years. No tickets, no accidents, always paid on time, good credit score, CDL for 30 years. I had an accident where I was an innocent bystander. It totaled my car of 18 years. It hurt! Then I got a different car, and it got keyed. So I turned it in. Had no idea it was strike three, you're out. I'm hurt, I'm angry. I paid $93 a month for full coverage, including renters. Now I'm looking at $400 a month or just liability. No renters! I won't ever refer anyone to them. I've taken two sons and my granddaughter. I hope they go elsewhere. Everyone says State Farm is notorious for this.

Great coverage. However, my premium has risen by a hundred dollars a month despite having no tickets, wrecks, or claims. I'm going to change companies as soon as I can. Unbelievable!

Too expensive for us, but it is a bundle. It feels like their customer service is not as good as when we first began using it 25 years ago. Their roadside service is not always up to par. My grandson has been left waiting for a tow more than twice for several hours alone in a parking lot overnight waiting for a tow truck driver.