Is State Farm A Good Insurance Company? Reviews From Over 21,158 Customers

Less money for the coverage than Geico or Progressive.

I would like to be able to get a quote online without having to speak to a salesperson. If the quote was acceptable, I would contact the sales representative.

Seems a little pricey. I would like to shop around.

I love my agent in Oakdale. They're amazing!

Coverage is good. Cost is the best compared to others, even with an umbrella policy.

It's expensive.

Great people, but too expensive even with the discount through the Safe and Save program.

Great insurance company. I'm looking for cheaper insurance.

It took too long for State Farm to approve funds for repairs.

I've been with State Farm for a while, and they have always treated me nicely and respectfully. They handle all my issues quickly and efficiently. I know I'm in good hands in case a problem arises.

Best price.

They are very helpful. It's easy to get them on the phone, and so far, they have the best price.

Shop around. Most of the insurance search engines recommend insurers that pay the most, not necessarily the best or cheapest.

They have always met my needs.

Professional and honest.

Never have had a problem with State Farm.

My broker takes care of all services, payments, and claims quickly!

Peggy is awesome. She works in the Boyne City branch. I got accustomed to chatting with her on a monthly basis.

Excellent. I recommend State Farm with confidence.

At the time of acquiring car insurance when I first moved to VA 2 years ago, they had the best price. They are very prompt in replying to any inquiries.

It took way too long for my car to come back to me, 5 weeks for a door scrape by a cement post.

Too expensive and only good service.

Easily available and they answer questions well.

Great customer service and decent price.

Awesome.

Too expensive for full coverage.

They are fantastic.

State Farm is good, but they always increase rates for no reason.

State Farm has excellent insurance. I've never had any problems with them.

I like my State Farm insurance agent and his staff. I decided to change my auto insurance to get a better price.

State Farm has always met my needs for going on 20 years.

The company is good but expensive.

No problem other than opting out of PIP to get a reasonable price.

I haven’t had any claims, so not much info, good or bad.

The insurance company is only as good as your local agent. My agent has an office near my home, and I feel welcome to call or walk in at any time that I have a question. Service comes first, cost is also a consideration but must come second. The quality of employees is also a huge consideration, and each one that I've encountered in my local office is knowledgeable about the products and my coverage, and also patient and pleasant to do business with.

My only concern is the price -- I don't know if I am paying too much or not. Otherwise, I am very, very happy.

Expensive. The company has always been easy to work with. I'm not as thrilled with my current agent as I was with my former one. They were superb; unfortunately, they retired.

Haven't had any issues.

Too costly for Arkansas.

Great service with agents Robin England and Mike Radovich in Great Falls, MT. Informative, helpful, and always available!

Great service, but expensive.

Great service but pricey.

Good, but a little pricey.

Premiums have skyrocketed, and I haven't had any accidents or tickets.

I have a 2020 Equinox with only 38,000 miles on it. Some months I don’t even drive 20 miles, so I believe my insurance could be cheaper. I also allow them to track my driving.

Excellent service! He called me when I insured my truck with his assistant. He even suggested playing golf when I'm in town!

I like them, no problems.

The rates are too high.

We've never had anything but great service with State Farm.

Check on coverage to include uninsured motorists. More and more drivers are just getting liability coverage.

Does the job but quite expensive.

Very good. The plan should be cheaper.

Service reps are nice and knowledgeable. There are only two ways to pay premiums: monthly or lump sum.

The price is too high and it increases every 6 months.

They are great but expensive.

Good, but rates could be better.

Excellent coverage options and great flexibility to find the insurance I need for my family. More coverage options than other large insurance companies.

I have nothing but good things to say and have had nothing but good experiences with them.

Good, but a little high in price in my opinion.

I have only had two claims in the past thirty years or so. In both instances (one auto and one home), I could not have asked for a better response to my claims.

I have been with State Farm for over 5 years. I have minimum coverage, my car is a 2002, and I have had no tickets or accidents, yet they still charge me over $100 a month. I am currently checking on getting a better rate with a different company.

I am a 47-year customer of State Farm, but this year's home insurance policy is way too high, $1500 more than 2 other reputable competitors! What would you do?

Be wary when making changes because the price you're quoted may not be accurate. When you ask, you'll hear it's because of changes that were made. It's frustrating. If you email a certain party at State Farm, you might be lucky if you hear back from that person. From what I was told, anyone can respond to an email even if it's not addressed to them. I asked to speak to Chase, but I guess he wasn't allowed to speak for himself. The increase was supposed to continue for three months. The price quoted was $120, but I was billed $193, and I was supposed to pay that for three months for a six-month policy. Does that make sense to you? Ask questions and then ask other companies. I was happy with State Farm until I went from liability to full coverage and Chase wouldn't contact me back. I think Kimmie took care of it and that increase.

Rates rise as you grow older, not the way insurance should be. Good drivers should be rewarded, not punished for the faults of others.

I've never had to use it, but they more than doubled the cost in one year.

The rates keep going up without a single violation or claim in over 5 years.

No personal contact. Customer service is fair. Good insurance coverage. Too expensive. You have to understand the "insurance" business and determine what coverage you need on your own. It's frustrating when trying to obtain information. The agent is never available. You always have to talk to staff and never speak to any person twice.

Much too expensive. I have been with them for years and have a clean license.

State Farm is my current insurance provider, and they are horrible. The Kings Park office has done nothing but raise my rates, even though I have no tickets or accidents.

The price is getting too high.

Started at a good rate, but it went up every month after that.

I was given one amount, and the second bill doubled with State Farm.

I’m retired and only drive 10 to 15 miles a week. They just raised my rate by 30%. My presumption is they hooked me with a really low rate and then, for no reason, tried to slip in rate increases for which my agent can give me no explanation.

Too expensive. They charge seniors with older cars too much.

When my wife had an accident, which was completely unexpected, the insurance company took their time to pick up the vehicle from the tow yard and take it to the shop for assessment. It took a total of a month before they claimed it as totaled. I was $6,000 in the hole, and mind you, the car was maybe a year old, practically new. Thank God I had gap insurance.

I have asked this company for discounts and to give me a price that reflects my actual coverage needs. Yet pricing remains at a premium that they say they can't change. I have a perfect driving record with no accidents in my entire lifetime of driving and no tickets either. I want the cheapest coverage mandated by law for liability. I own my vehicle, and it is 35 years old but has been rebuilt from the ground up. It's just like new.

Better than my experience with State Farm adjuster’s response to my only accident.

Overall good service over the last five years. I also had a small business liability policy. Never any claims, but they suddenly decided that they will not insure my sound and light reinforcement company. It's unfortunate that they are going to lose a good paying customer. I will take all my coverage elsewhere.

It's just way too much money, even with my mom being a customer for so many years.

State Farm is expensive for what they offer. For my 1966 truck, they wanted more per month than for my 2015 Ford Escape. I found a better deal for a year than their one-month premium.

Don't use State Farm as they charge high rates for senior citizens and disabled veterans.

I find it very difficult to deal with the claims department and it's not easy to get a hold of them. When you do, you're on hold for a long time. The people at my main branch are helpful and nice. The value for the money is pricey.

Our agents were poor at returning calls, and their advice was confusing. It was as if they didn’t do anything. There were no suggestions on how to lower rates.

Good, but I saw a lower price for my insurance from Liberty Mutual and can’t get it.

Too expensive. I drive less than 100 miles a month and have never had a claim. Why is my coverage $125 a month?

It's terrible. I was told one rate when I signed up for the policy, and now they're charging me almost $200 more a month since the second month I've had them for my auto insurance.

Horrible experience with claims. Every step was delayed by 2 to 3 days. They allowed my vehicle to stay at a tow yard until the very last day that storage fees would be covered, and the only reason I was able to catch it was because I called them myself. My claims representative told me it would only take two to three days for her to get back to me, but it actually took her a little over a week, and I had to call her myself to hear anything. My claims representative also didn’t send me everything I needed to receive my settlement and never tried to follow up with me. I had to call her, and then she tried to make it seem like I never sent it on my end when it was actually her fault. I’m very frustrated and disappointed with this whole experience. I understand there can be delays in the process, but please don’t tell me something’s going to be done by a certain time if you already know there’s going to be a delay. As soon as this claim is processed, I will be getting new car insurance.

Unfortunately, State Farm raised my monthly premium twice with no real explanation.

Too expensive. You keep the price, but when I check rates, there are even cheaper rates at State Farm.

I talked with them twice. They raised the monthly payment by $200 all at once without any email or text to let me know.

Customer service has been very poor lately. I’ve been calling and emailing them for weeks to help explain why my bill went up significantly over the last month. Still no response. What’s the point of having an agent if they don’t do their job?

I would suggest not purchasing insurance from State Farm. They offer one price to secure the business, followed by an immediate rate increase.

Too expensive, way better deal in Oklahoma. The increase was way too much, going from Oklahoma to Colorado. Get the price of Oklahoma, just 300 miles north. It's not fair. I've had insurance with State Farm for many years. They had an excellent dealer in Boise City, Oklahoma; however, they did not treat her well. So with all that said, I am looking for better insurance.

They increase prices without letting you know. You have to keep a close eye on your policy.

I wouldn’t recommend State Farm. The agent was difficult to work with and kept messing up my autopay dates.

I haven’t had any reason to contact or talk to my insurance company except for making payments, which have been going up every six months for the past three years. I now pay more for one vehicle than I used to for two. My premium for one vehicle has more than doubled in three years, even with no claims and no tickets on my record for thirty years.

Absolutely horrible customer care from the agent’s office. I was quoted prices for auto and home by one of the associates, and within a week they called to say the quotes were wrong, with an additional charge of $160. I highly recommend customers shop elsewhere.

State Farm always raises rates and doesn’t explain why. It’s always a battle to get information, and the agents aren’t helpful. They seem more worried about their portion. Insurance for someone with no violations, tickets, or claims shouldn’t cost over $200 a month.

Stay away from State Farm—it's too high in price.

They drop you for stupid reasons and don’t let you know until you get a letter in the mail.

Premiums have escalated drastically even with no claims and very low annual mileage.

The price keeps going up. The one and only time I needed help, they did not assist. It took days to get my truck towed. They don't even send proof of coverage anymore. However, by law, I have to have coverage, and yours is low-priced.

Regarding home insurance, don't trust them to come through as expected. My house was hit by my neighbor's burst water pipe that magically cut through my wall. My handler didn't know what to do and simply put my claim into the national list, and no one has come to see me since February 16th, and it's April 16th now. I'm out of a house, my car got hit, and they made me fill out two claims (two deductibles) to fix it. Now someone plucked out my turning signal light, and I need a police report to do anything about it, but couldn't wait past five hours to get the report. So again, delays from all sides are bouncing against one another, making a bad situation worse. I am on the street and can't pay my insurance now because I ran out of money! I am too distraught and angry for a better explanation at this point. Terrible. And after they were wonderful as I worked out my grandma's home policy claim from a fire that took 60% of her house and restored it! I am flabbergasted by this.

Supposedly a waiver was coming for State Farm customers. It didn't. My rates went up instead of down. It's too expensive from State Farm, so I'm looking.

Costs too much, no real good discounts.

Rates go up no matter how long you have been with them or your driving record.

Prices have tripled in the last 2 years.

I recently had a blowout from a pothole. I called State Farm for a tow since I had towing coverage. An hour and a half later, no tow truck. I called them back and complained. They said I would get a call when the truck was on the way. Never got a call or a tow truck.

They were better than State Farm by $200, but they raised my rate without even calling me.

The cost of insurance keeps going up.

State Farm is charging me $215.02 per month for my 2012 Nissan Murano. I called them, but they were not interested in discussing my policy and rate. I am looking forward to the day I cancel them.

Rates are high, no discounts for veterans or senior citizens, and I haven’t had tickets or traffic citations in years.

The price increased way too much, and that was not the deal when I added a new car.

In past years, it was good. Now the rate has jumped up 35% and coverage is up 5%. This is ridiculous. I have a 1999 Jeep with $5,000 coverage that was charging $108 per year, and this year it went up to $140 for the same coverage. Not good!

It's way too expensive for not turning in a claim or getting a ticket for over 25 years.

Offhanded and more interested in cash than anything else. I drive 6,000 miles a year or less and get little discount.

You will pay large sums of money for your auto insurance, but you better never have a ticket or accident, because you will not only pay higher premiums, but much higher and for many years, even though you have had an excellent driving record for years prior. It does not help if your spouse hasn't ever had a ticket or accident. Auto and homeowners insurance is way more costly than it should be.

I have been with State Farm for over 66 years. Times are changing now; both my wife and I are retired, driving much less, and living on fixed incomes. We have 3 autos now, the oldest being a 1995 GMC truck, plus our house is insured with State Farm. I need to evaluate our expenses. Insurance is our largest cost.

I was told one price over the phone and received a higher payment when they mailed me different numbers. What a rip-off!

High rates and slow service.