120+ moreState Farm overall user rating: 4.1 out of 5
Insurify Quality (IQ) Score for State Farm: 9.3 out of 10
NAIC complaint index: 0.85 (Below average)
Average monthly full-coverage premium from State Farm: $107
Insurify gives State Farm a quality score of 9.3 out of 10. Overall, State Farm customer reviews are largely positive, but many Insurify customers with State Farm policies have mixed feelings about the insurer.
Customers who are happy with State Farm spotlight long-lasting relationships with local agents, quick response times, and satisfaction with the quality of coverage. But some negative reviews highlight disappointment with discount savings, slow claims handling, and premium increases at renewal.
Insurify’s customers with State Farm policies give the company an overall customer service rating of 4.2 out of 5.
State Farm customers rate the company 4.2 out of 5 for customer service. Customers who left positive reviews often appreciate their established relationships with knowledgeable and easy-to-work-with local agents. Unsatisfied customers cite frustration with slow follow-up and long wait times.
You can read real reviews from satisfied and unsatisfied State Farm customers below.
State Farm earns a customer service rating of 4.2 out of 5, which is higher than ratings for Progressive and Allstate. Insurify’s customers give a rating of 3.3 out of 5 to Progressive and 3.3 to Allstate.
Allstate customers have lower satisfaction ratings than State Farm for customer service, with reviews mentioning feeling unsupported during complicated insurance issues. Progressive earns lower ratings than both State Farm and Allstate, with customers complaining about customer service representatives who seemed impatient.
Below, you can see how real Insurify customers rate these companies for customer service.
State Farm has a discount rating of 3.9 out of 5 from Insurify’s customers with coverage from the insurer. Positive reviews mentioning discounts touch on State Farm’s bundling opportunities and occasional promotional savings.
But many customers describe dissatisfaction with their actual discount savings, citing unclear terms.
Here are reviews from real State Farm customers about discounts. Read about common positive and negative experiences.
Insurify’s customers with coverage from State Farm give the company a discount availability rating of 3.9 out of 5, ranking higher than Allstate and Progressive. Allstate earned a comparable but slightly lower rating than GEICO, at 3.8 out of 5. Progressive earns a rating of 3.4 out of 5, falling below both State Farm and Allstate.
State Farm and Allstate have similar ratings for discount availability, with customers appreciating the bundling and loyalty discounts offered by both. Progressive ranks lower than State Farm and Allstate, with some customers questioning whether its discount programs are worth it.
See how Insurify’s customers ranked State Farm, Allstate, and Progressive for discount availability.
State Farm has a claims handling rating of 4.1 out of 5. Customers who had good experiences describe a straightforward claims process, fast resolutions, and supportive adjusters. But other State Farm customers highlight long delays and dissatisfaction over claim denials or low settlements.
Below, you can read real claims handling reviews from Insurify’s customers with State Farm policies.
State Farm customers gave the insurer a claims handling rating of 4.1 out of 5, outranking Allstate and Progressive. Insurify’s customers gave claims handling ratings of 3.8 out of 5 for Allstate and 3.3 for Progressive.
Allstate has a similar rating to State Farm but ultimately ranks lower, with dissatisfied customers citing unmet expectations throughout the claims process. Progressive ranks lower than both State Farm and Allstate, with reviews describing bumps in the road during complicated claims.
Compare how Insurify’s customers rated these three companies for claims handling below.
Insurify’s customers with State Farm policies give the insurer a value-for-money rating of 3.7 out of 5. Satisfied State Farm customers categorized pricing as fair or competitive for the quality of coverage received. Some negative reviews claim that premiums were too high and rising at each renewal.
Here are real reviews about State Farm’s value for money from Insurify’s customers with coverage from the insurer.
State Farm has a value-for-money rating of 3.7 out of 5, which ranks higher than Progressive and Allstate. Insurify’s customers give ratings of 3.0 out of 5 for Progressive and 3.3 for Allstate.
Progressive has a lower value rating than State Farm and Allstate, with customers reporting desirable initial pricing that gets more expensive at each renewal and policy change. Allstate ranks lower than State Farm, with some reviews claiming its coverage isn’t worth the high premium.
Below, you can see how real Insurify customers rate each company’s overall value for money.
State Farm earns a policy transparency rating of 3.8 out of 5 from Insurify customers. Positive reviews mention access to information online and helpful agents who can answer policy questions. Customers who left negative reviews say they lacked a clear understanding of their coverage and experienced surprise billing.
Read real reviews about policy transparency from Insurify’s customers with State Farm auto insurance.
State Farm’s policy transparency rating of 3.8 out of 5 outranks both Allstate and Progressive. Allstate has a rating of 3.6 out of 5, and Progressive has a rating of 3.1.
Allstate has a lower ranking than State Farm, and some customers feel their coverage is less robust than the policy they thought they were buying. Progressive has a lower rating than State Farm and Allstate, and many customers want explanations for their rate increases.
See how policy transparency ratings from real Insurify customers compare for these three insurers below.
Overall, State Farm earns high customer ratings from Insurify customers with policies from the insurer. The insurer ranks particularly well for customer service and claims handling, due to the helpfulness of its many local agents, when compared to competitors like Allstate and Progressive.
Below, you can see how State Farm stacks up against more top car insurance companies.
You can learn more about State Farm by reading reviews from more than 15,471 customers written during the last 12 months.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.
These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
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Special highlight Customer serviceAI-generated from 7117 user reviews | Special highlight Accident forgivenessAI-generated from 4239 user reviews | Special highlight Competitive ratesAI-generated from 8082 user reviews | Special highlight Teen driversAI-generated from 7376 user reviews | Special highlight Members of the military communityAI-generated from 1464 user reviews | Special highlight Usage-based savingsAI-generated from 510 user reviews |
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
