Insurify Quality (IQ) Score for Progressive: 8.7/10
NAIC complaint index: 0.74 (Lower than expected)
Average monthly premium from Progressive: $141
Our take on Progressive insurance
Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.
Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.
Progressive customer service reviews
Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.
Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.
- Verified ReviewReviewed in Texas on June 21, 2026It's a good insurance company. Now, every insurance is pricey. I haven't had any issues with them, so I would recommend it to my friends.Verified ReviewReviewed in Kentucky on June 20, 2026I'm with Progressive now.Verified ReviewReviewed in Florida on June 16, 2026Progressive is an excellent company. I have no complaints. Customer service is awesome. Their rates are pretty reasonable. I recommend using them.Verified ReviewReviewed in South Carolina on June 15, 2026Look at what you get for the money and compare it to other insurance companies.Verified ReviewReviewed in Texas on June 7, 2026Progressive has always had the absolute best customer service around. They are quick to respond and have always had fair pricing. I am almost 40 and felt I have been overpaying for insurance for a long time. This did cause me to shop around. It’s very awesome to be able to have lowered my monthly payment so much, finally, and be able to stay with Progressive. However, it is very much a shame that they didn’t already offer me this low rate. I have been a customer of theirs for years and always tend to come back. Occasionally it seems necessary to shop around to be able to lower my rate. And I have noticed every time my policy is coming up for renewal, no matter whom I am with, the rates just always seem to go up, even with a clean driving record and a great credit score.Verified ReviewReviewed in Virginia on June 7, 2026Ask for all discounts. Research each insurance company you quote with. Make sure you are comparing the same coverage levels.Verified ReviewReviewed in Florida on June 5, 2026Very good, no problems.Verified ReviewReviewed in Utah on June 4, 2026It's great, but the Snapshot feature isn't very good.Verified ReviewReviewed in Florida on June 22, 2026Okay, high cost!Verified ReviewReviewed in Missouri on June 22, 2026I drive about 15 miles a week sometimes, and some weeks not that much! I have a 2017 Toyota Corolla bought new. It has 16,200 miles, no tickets or accidents. I pay almost $90.00 a month, which is way too much!Verified ReviewReviewed in Ohio on June 22, 2026Shop around; they just doubled my insurance, making it very unaffordable.Verified ReviewReviewed in Florida on June 21, 2026Very good service. Best rates we could find.Verified ReviewReviewed in South Carolina on June 19, 2026If you cancel, don't expect to get a refund for quite some time, even though they get paid immediately.Verified ReviewReviewed in Kentucky on June 17, 2026Good at taking my monthly fee, bad at following up on a claim and keeping us informed of the process.Verified ReviewReviewed in New Mexico on June 17, 2026They started out with low rates. I used their device, which showed I was a good driver and drove less than 3,600 miles a year, yet my rate still doubled in less than 3 years.Verified ReviewReviewed in Tennessee on June 14, 2026I don’t recommend staying long-term unless you can't find anything cheaper. Ride it out for 3 months and then switch. They are very expensive from my experience. I switched to another insurance, and they let Progressive know. Suddenly, they made my payment $80 cheaper after a whole year. The other insurance still had them beat, but don’t ever stay loyal because these companies do not care.
Progressive discounts reviews
Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.
Below are reviews from real Progressive customers about the insurer’s available discounts.
- Verified ReviewReviewed in Florida on May 28, 2026Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.Verified ReviewReviewed in Michigan on May 28, 2026I find Progressive to be easy to deal with and responsive to questions or concerns.Verified ReviewReviewed in New York on May 27, 2026AmazingVerified ReviewReviewed in New Mexico on May 24, 2026They dropped me down to $48.00 a month. I'm happy.Verified ReviewReviewed in Nevada on May 24, 2026So far, so good. I haven’t made any claims, but I’m pleased with the price.Verified ReviewReviewed in Oregon on May 22, 2026Progressive has been an excellent company for me. I have never had a problem with them at all.Verified ReviewReviewed in Florida on May 21, 2026They are an excellent car insurance search platform. Of course, I have recommended them to my friends.Verified ReviewReviewed in Oregon on May 14, 2026Good deal in price, more than half of my old insurance. I even got car and apartment insurance for less. So far, it’s good.Verified ReviewReviewed in Florida on June 15, 2026Make sure you have all claims for drivers. It has a significant effect on premiums. Also, have good credit and a good driving history.Verified ReviewReviewed in Tennessee on June 8, 2026I’ve had an extremely frustrating experience with Progressive Insurance and wouldn’t recommend them. While their gimmick advertising makes them seem friendly and affordable, the reality has been far different. The claims process was slow and poorly communicated. I had to follow up multiple times just to get basic updates. Customer service was another major disappointment. Representatives didn’t seem informed, and I was transferred several times without getting clear answers. It felt like no one was taking ownership. On top of that, my rates increased unexpectedly without a clear explanation. For a company that promotes transparency, this was frustrating and misleading. Overall, the lack of responsiveness, poor communication, and questionable pricing increase practices made this a very negative experience for a large insurance company.Verified ReviewReviewed in South Carolina on June 7, 2026Run your quote multiple times on random days because sometimes it's as low as $81, other times it's $125. I pay $118, but when I ran it again, it said $81.Verified ReviewReviewed in California on June 7, 2026The claim service was fabulous! However, the rates are kind of high.Verified ReviewReviewed in Illinois on June 6, 2026Lowest rate at the time.Verified ReviewReviewed in New York on June 6, 2026I've been with Progressive for about 17 years, and everything has always gone fine. I've never had a problem.Verified ReviewReviewed in Indiana on June 3, 2026Progressive gave us the best rate. The policy was under my husband’s name, and they were wonderful. Everything was going well, and he had a couple of claims, so of course, the policy went up—that's to be expected. But then, for the next two years, it continued to keep going up with no more claims, just higher rates every renewal. We got it for six months. The amount was higher, so we did a quote with Progressive under my name, which lowered the rate by over $200. Everything was great again, no claims, and my rate started to go up. I’ve been with Progressive for three years now, and we’re currently paying $400 a month for two drivers and two cars. I’ve been looking at a lot of quotes, trying to find the best option for us, and I think we’re going with Allstate. This surprised me because I feel like the bigger names usually have a bigger price tag, but I can lower my deductible on Comprehensive. With Progressive, it was $500; with Allstate, the deductible for comprehensive would be zero dollars. Our deductible for collision through Progressive is $500, and through Allstate, the deductible would be $250. We also got added benefits for personal property, medical payments, and custom equipment, and the rate would be $140 less than what it was through Progressive! I will admit that Progressive would’ve gotten five stars for the first year, but due to the increasing rates, I’m rating them 2.5 to 3.Verified ReviewReviewed in Ohio on May 30, 2026Excessive cost. No discounts for good drivers.
Progressive claims handling reviews
While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.
Below, you can view real claims handling reviews from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Idaho on June 19, 2026When I filed a claim last year, they were very helpful and communicated everything, making the whole process simple and easy to understand. My only issue was that my policy kept increasing. My policy renewed every 6 months, and during that time, my policy increased by $75. They couldn’t really explain why, other than mentioning the claim I had a year ago, but that shouldn’t have affected me in these recent 6 months. So I switched policies.Verified ReviewReviewed in Arizona on June 15, 2026Progressive is very expensive! Over $600.00 for two vehicles.Verified ReviewReviewed in Florida on May 24, 2026Progressive uses Early Warning Services LLC, and for that reason, we are changing insurance companies. The people at Progressive are great, and I do not recall a bad incident, but they are not for me when having to insure a fleet of vehicles. But still a great company.Verified ReviewReviewed in Florida on May 23, 2026Great company but expensive. I have been looking around and found the same benefits for $800 less per year.Verified ReviewReviewed in Colorado on May 22, 2026I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.Verified ReviewReviewed in Maryland on May 18, 2026I really like how easy it was to apply for the insurance. They made it simple and I really like my rate.Verified ReviewReviewed in South Carolina on May 15, 2026My current insurance company gave me a better rate for the same coverage. I had no problems with Progressive. I do not know anything regarding the new company except they gave me a better rate.Verified ReviewReviewed in Missouri on May 12, 2026Progressive has been great with very competitive rates.Verified ReviewReviewed in Minnesota on June 22, 2026Every renewal my rate went up. Every time I asked, it was blamed on industry trends, inflation, or whatever excuse they could come up with. The last call I had with them before deciding to switch, I was inquiring about my new teen driver. When I wanted to add them to the policy, they said just the fact of me calling would now automatically add them to the policy, and I had no choice but to add them because my state requires it. After the call, I found out that is not true. It's a misrepresentation. Progressive doesn't allow it because of some laws in my state.Verified ReviewReviewed in Indiana on June 22, 2026My price kept going up, and I’ve never had an accident or a ticket.Verified ReviewReviewed in Georgia on June 13, 2026Overpriced when purchasing a policy through an agent. The agent was not interested in sharing potential discounts or savings.Verified ReviewReviewed in Arizona on June 10, 2026I set up my policy online, paid electronically, and had no claims. There was no human contact at all.Verified ReviewReviewed in Texas on June 9, 2026I pay, they cover nothing special, and it costs too much.Verified ReviewReviewed in Pennsylvania on June 2, 2026They are very hard to contact by email. Supposedly, an email was sent with my ID card info for me to print, but I never received it after many tries.Verified ReviewReviewed in New York on June 1, 2026The prices are only going higher.Verified ReviewReviewed in Wisconsin on May 30, 2026I'm not happy with Progressive as they raised my home insurance and didn't inform me about the rate increase until nine days before the yearly premium was due. So now I'm looking for another carrier.
Progressive value for money reviews
Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.
Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.
- Verified ReviewReviewed in New Jersey on May 6, 2026I have Progressive for my SUV but got it for my truck.Verified ReviewReviewed in South Carolina on April 30, 2026We only had one major issue with Progressive. The plug-in device that monitors driving wasn’t compatible with my car and short-circuited the electrical system. It cost us a lot of money, time off work, and many diagnostic tests to find what was causing my car’s issues. We were told by the mechanic to remove the devices so as not to cause more issues after we had the car repaired. Other than that, no big issues.Verified ReviewReviewed in Virginia on April 27, 2026Great! I do not drive much. No issues to discuss with Progressive.Verified ReviewReviewed in Texas on April 23, 2026Quick and easy plus good rates.Verified ReviewReviewed in Texas on April 23, 2026Never had any problem with them.Verified ReviewReviewed in New Mexico on April 23, 2026The website is easy to navigate, and the prices are reasonable. However, I was late on one payment, and they raised my premium. Times are hard right now; I just wish they had a grace period.Verified ReviewReviewed in South Carolina on April 23, 2026I haven't found anyone that can beat their price.Verified ReviewReviewed in Wisconsin on April 20, 2026I have both home and auto insurance with this company. I'm very satisfied.Verified ReviewReviewed in Georgia on June 5, 2026Since I have a Progressive policy, I am still looking for lower rates. I am sure the rates should decrease for my age and the lack of benefits from the policy.Verified ReviewReviewed in Texas on May 30, 2026After several years with Progressive and achieving a supposed "Platinum" customer status along with having zero claims, they are dragging their feet on paying a simple windshield glass claim and fighting paying for an OEM windshield for my top-of-the-line Honda CR-V that’s less than 3 years old. I’m ready to ditch them and switch to a company that takes care of their best customers.Verified ReviewReviewed in Oklahoma on May 30, 2026Progressive has been the cheapest insurance I have been able to find for the last 3-5 years. They do have loyalty discounts and an autopay discount option as well.Verified ReviewReviewed in California on May 28, 2026To start, I had minimum coverage for a very old car. Two incidents have happened since. I was a victim of a hit and run on the freeway, and Progressive denied my uninsured motorist coverage. I had to sue to get covered and get my car fixed and my medical injuries taken care of. They said they needed the information on the other car. It was a hit and run, there was no information. In the second incident, someone ran into me as I was backing out of my driveway. Although the person was speeding in a residential school zone, because I was moving at two miles per hour backing out of my gate, the law says I was at fault. That made no sense, and they did not provide respectable representation to address that. Now my insurance premium doubled this month. Welcome to the reality of Progressive Insurance. The ads do not represent the reality.Verified ReviewReviewed in California on May 27, 2026Great customer service and easy to deal with, but the price is high.Verified ReviewReviewed in Texas on May 25, 2026Cheapest I could find in December 2025 when I was shopping. Shopping now and it went up $150. First quote was a teaser rate to get me to change. Still the cheapest I can find so far. May drop full coverage and gamble with just liability.Verified ReviewReviewed in Mississippi on May 21, 2026After being insured with Progressive for nearly 8 years, they made my policy non-renewable due to hearsay from a repair shop in their network. This shop took 3 months to repair my vehicle after a deer hit it, and I had to take the vehicle back several times. I was not happy, but the manager at the repair shop claimed I threatened him, so Progressive canceled my policy.Verified ReviewReviewed in South Carolina on May 19, 2026They increased the price of my monthly payment even when I was found not at fault for the accident.
Progressive policy transparency reviews
Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.
Read real reviews about policy transparency from Insurify customers with Progressive policies.
- Verified ReviewReviewed in New Jersey on May 18, 2026Better deal in this area.Verified ReviewReviewed in Nevada on May 9, 2026They're the most affordable.Verified ReviewReviewed in Pennsylvania on May 9, 2026Smooth claim resolution.Verified ReviewReviewed in South Carolina on May 5, 2026It seems to be a good insurance company, but I have not had to file a claim to date. There are cheaper-priced insurance companies out there, but are they as good as the one I am using?Verified ReviewReviewed in Minnesota on May 4, 2026Progressive is awesome with claims. I hit a deer a few years ago and getting the coverage I paid for was hassle-free and very easy. I also had to have my car towed once and they were able to send a tow truck my way very quickly and without a lot of effort. However, you PAY for Progressive. In my research, it's definitely one of the most expensive options no matter what coverage level you're at. This wasn't always the case. I have had Progressive for the majority of my time driving (30 years) and their pricing used to be competitive. It does not seem to be anymore. I have recently switched to State Farm solely because of cost.Verified ReviewReviewed in Illinois on May 3, 2026Good. Insurance went up without any accidents or tickets. I pay enough as it is.Verified ReviewReviewed in South Carolina on April 26, 2026They have always been responsive when I call for advice; however, I have not had to use their services so far.Verified ReviewReviewed in Minnesota on April 18, 2026Before switching, my experience was fair to good.Verified ReviewReviewed in Texas on June 11, 2026They are okay, but there is not a lot of flexibility with their rates.Verified ReviewReviewed in Georgia on June 8, 2026Progressive is too expensive. I've had it for over 10 years and never used it, and my price just continues to climb a lot. I'm shopping for a new company now.Verified ReviewReviewed in North Carolina on June 5, 2026Claims are handled fast. Customer service is good, but their policies are expensive compared to other popular agencies.Verified ReviewReviewed in Texas on June 4, 2026Do not get this insurance; they do not give you any discounts for having a clean driving record.Verified ReviewReviewed in Tennessee on June 4, 2026I have a crack in my windshield and they said I will have to pay for it. They won't cover the repair.Verified ReviewReviewed in Missouri on June 3, 2026I have only driven 635 miles in the last year. I am shopping around for the lowest rate right now because I feel you are too expensive.Verified ReviewReviewed in New Hampshire on May 29, 2026If you want an endless audible monitor in your car to qualify for discounts you've earned, then go with Progressive. I cannot stand the monitoring device. For example, if someone pulls out in front of you, stops short, or steps into traffic ahead of you and you brake harder than usual, you're penalized. I despise that. I should not be penalized for being a responsible driver. 48 years on the road, no accidents or violations, yet I'm monitored like a 2-month-old.Verified ReviewReviewed in North Carolina on May 29, 2026Need more accident forgiveness for no-fault accidents instead of raising the policy cost.
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Progressive customer reviews: Read what over 22,018 Insurify customers have to say about Progressive
Below, you can view more than 22,018 Progressive reviews from real Insurify customers from the last 12 months.
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