Is Progressive a Good Insurance Company? Reviews From Over 22,018 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie Powers
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Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $141

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

  • Alicia
    Verified Review
    Great service
    It's a good insurance company. Now, every insurance is pricey. I haven't had any issues with them, so I would recommend it to my friends.
    Robert D
    Verified Review
    Happy with coverage till they raised their premium
    I'm with Progressive now.
    Paul
    Verified Review
    Great Florida Insurance Company
    Progressive is an excellent company. I have no complaints. Customer service is awesome. Their rates are pretty reasonable. I recommend using them.
    Geoffrey
    Verified Review
    Best Value for the Money
    Look at what you get for the money and compare it to other insurance companies.
    Charles
    Verified Review
    Progressive Review
    Progressive has always had the absolute best customer service around. They are quick to respond and have always had fair pricing. I am almost 40 and felt I have been overpaying for insurance for a long time. This did cause me to shop around. It’s very awesome to be able to have lowered my monthly payment so much, finally, and be able to stay with Progressive. However, it is very much a shame that they didn’t already offer me this low rate. I have been a customer of theirs for years and always tend to come back. Occasionally it seems necessary to shop around to be able to lower my rate. And I have noticed every time my policy is coming up for renewal, no matter whom I am with, the rates just always seem to go up, even with a clean driving record and a great credit score.
    Drew
    Verified Review
    Quote Experience Was Good
    Ask for all discounts. Research each insurance company you quote with. Make sure you are comparing the same coverage levels.
    Russell
    Verified Review
    Rating My Auto Insurance
    Very good, no problems.
    Sela
    Verified Review
    Excellent
    It's great, but the Snapshot feature isn't very good.
    Gerald
    Verified Review
    So far, no problems
    Okay, high cost!
    Glenda
    Verified Review
    Unhappy Customer
    I drive about 15 miles a week sometimes, and some weeks not that much! I have a 2017 Toyota Corolla bought new. It has 16,200 miles, no tickets or accidents. I pay almost $90.00 a month, which is way too much!
    Iseka
    Verified Review
    Too Expensive
    Shop around; they just doubled my insurance, making it very unaffordable.
    June
    Verified Review
    Average
    Very good service. Best rates we could find.
    Jennifer
    Verified Review
    Cancellation Refund Delays
    If you cancel, don't expect to get a refund for quite some time, even though they get paid immediately.
    Michael
    Verified Review
    Shopping because my rates went up when the accident was not our fault
    Good at taking my monthly fee, bad at following up on a claim and keeping us informed of the process.
    Daniel
    Verified Review
    They started out with low rates. I used their device, which showed I was a good driver and drove less than 3,600 miles a year, yet my rate still doubled in less than 3 years.
    They started out with low rates. I used their device, which showed I was a good driver and drove less than 3,600 miles a year, yet my rate still doubled in less than 3 years.
    Karla
    Verified Review
    Insurance companies have no loyalty
    I don’t recommend staying long-term unless you can't find anything cheaper. Ride it out for 3 months and then switch. They are very expensive from my experience. I switched to another insurance, and they let Progressive know. Suddenly, they made my payment $80 cheaper after a whole year. The other insurance still had them beat, but don’t ever stay loyal because these companies do not care.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

  • Paul
    Verified Review
    Overall, an excellent company
    Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.
    Sam
    Verified Review
    Progressive responds
    I find Progressive to be easy to deal with and responsive to questions or concerns.
    Adalberto
    Verified Review
    It was detailed and the options were there.
    Amazing
    Nancy
    Verified Review
    Progressive is the Best in the West: Low Premiums
    They dropped me down to $48.00 a month. I'm happy.
    Patricia
    Verified Review
    BlackWidow Ins
    So far, so good. I haven’t made any claims, but I’m pleased with the price.
    Arnold
    Verified Review
    Progressive Insurance Company is very fair.
    Progressive has been an excellent company for me. I have never had a problem with them at all.
    Aldo Rafael
    Verified Review
    Excellent!
    They are an excellent car insurance search platform. Of course, I have recommended them to my friends.
    Zella
    Verified Review
    Save money
    Good deal in price, more than half of my old insurance. I even got car and apartment insurance for less. So far, it’s good.
    Duc
    Verified Review
    Online Progressive Insurance Renewal and Reapplying
    Make sure you have all claims for drivers. It has a significant effect on premiums. Also, have good credit and a good driving history.
    Christopher
    Verified Review
    Frustrating Experience: Poor Service, Slow Claims, and Rising Costs
    I’ve had an extremely frustrating experience with Progressive Insurance and wouldn’t recommend them. While their gimmick advertising makes them seem friendly and affordable, the reality has been far different. The claims process was slow and poorly communicated. I had to follow up multiple times just to get basic updates. Customer service was another major disappointment. Representatives didn’t seem informed, and I was transferred several times without getting clear answers. It felt like no one was taking ownership. On top of that, my rates increased unexpectedly without a clear explanation. For a company that promotes transparency, this was frustrating and misleading. Overall, the lack of responsiveness, poor communication, and questionable pricing increase practices made this a very negative experience for a large insurance company.
    Ryan
    Verified Review
    Good but wish I had waited for the third quote
    Run your quote multiple times on random days because sometimes it's as low as $81, other times it's $125. I pay $118, but when I ran it again, it said $81.
    Kathleen
    Verified Review
    Great Claim Service!
    The claim service was fabulous! However, the rates are kind of high.
    Anthony
    Verified Review
    Average
    Lowest rate at the time.
    Jeanne
    Verified Review
    Progressive Car Insurance
    I've been with Progressive for about 17 years, and everything has always gone fine. I've never had a problem.
    Eric
    Verified Review
    Eric
    Progressive gave us the best rate. The policy was under my husband’s name, and they were wonderful. Everything was going well, and he had a couple of claims, so of course, the policy went up—that's to be expected. But then, for the next two years, it continued to keep going up with no more claims, just higher rates every renewal. We got it for six months. The amount was higher, so we did a quote with Progressive under my name, which lowered the rate by over $200. Everything was great again, no claims, and my rate started to go up. I’ve been with Progressive for three years now, and we’re currently paying $400 a month for two drivers and two cars. I’ve been looking at a lot of quotes, trying to find the best option for us, and I think we’re going with Allstate. This surprised me because I feel like the bigger names usually have a bigger price tag, but I can lower my deductible on Comprehensive. With Progressive, it was $500; with Allstate, the deductible for comprehensive would be zero dollars. Our deductible for collision through Progressive is $500, and through Allstate, the deductible would be $250. We also got added benefits for personal property, medical payments, and custom equipment, and the rate would be $140 less than what it was through Progressive! I will admit that Progressive would’ve gotten five stars for the first year, but due to the increasing rates, I’m rating them 2.5 to 3.
    Hugh
    Verified Review
    Liberty-Biberty: Insurance for Eight-Year-Olds
    Excessive cost. No discounts for good drivers.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

  • Jessica
    Verified Review
    Progressive Review
    When I filed a claim last year, they were very helpful and communicated everything, making the whole process simple and easy to understand. My only issue was that my policy kept increasing. My policy renewed every 6 months, and during that time, my policy increased by $75. They couldn’t really explain why, other than mentioning the claim I had a year ago, but that shouldn’t have affected me in these recent 6 months. So I switched policies.
    Richard
    Verified Review
    Excellent
    Progressive is very expensive! Over $600.00 for two vehicles.
    Michael
    Verified Review
    Progressive is Still an Excellent Company
    Progressive uses Early Warning Services LLC, and for that reason, we are changing insurance companies. The people at Progressive are great, and I do not recall a bad incident, but they are not for me when having to insure a fleet of vehicles. But still a great company.
    Don
    Verified Review
    Car insurance
    Great company but expensive. I have been looking around and found the same benefits for $800 less per year.
    Kristy
    Verified Review
    I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.
    I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.
    Shannon
    Verified Review
    Progressive is the way to go!
    I really like how easy it was to apply for the insurance. They made it simple and I really like my rate.
    Betty
    Verified Review
    Costs of Insurance Plus Service Matters
    My current insurance company gave me a better rate for the same coverage. I had no problems with Progressive. I do not know anything regarding the new company except they gave me a better rate.
    Sherri
    Verified Review
    Progressive has been great for us!
    Progressive has been great with very competitive rates.
    Robert
    Verified Review
    Shady practices and rising costs
    Every renewal my rate went up. Every time I asked, it was blamed on industry trends, inflation, or whatever excuse they could come up with. The last call I had with them before deciding to switch, I was inquiring about my new teen driver. When I wanted to add them to the policy, they said just the fact of me calling would now automatically add them to the policy, and I had no choice but to add them because my state requires it. After the call, I found out that is not true. It's a misrepresentation. Progressive doesn't allow it because of some laws in my state.
    Ashley
    Verified Review
    More expensive than others
    My price kept going up, and I’ve never had an accident or a ticket.
    Adrian
    Verified Review
    Less than average service.
    Overpriced when purchasing a policy through an agent. The agent was not interested in sharing potential discounts or savings.
    Dusty
    Verified Review
    Just another insurance company
    I set up my policy online, paid electronically, and had no claims. There was no human contact at all.
    Earl
    Verified Review
    Costs too much
    I pay, they cover nothing special, and it costs too much.
    Rebecca
    Verified Review
    They are very hard to contact by email. Supposedly, an email was sent with my ID card info for me to print, but I never received it after many tries.
    They are very hard to contact by email. Supposedly, an email was sent with my ID card info for me to print, but I never received it after many tries.
    Samuel
    Verified Review
    Not Worth Your Money
    The prices are only going higher.
    Scott
    Verified Review
    I'm not happy with Progressive as they raised my home insurance and didn't inform me about the rate increase until nine days before the yearly premium was due. So now I'm looking for another carrier.
    I'm not happy with Progressive as they raised my home insurance and didn't inform me about the rate increase until nine days before the yearly premium was due. So now I'm looking for another carrier.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

  • Mikr
    Verified Review
    Mikey's Issue
    I have Progressive for my SUV but got it for my truck.
    Vashica
    Verified Review
    Be aware of plug-in devices.
    We only had one major issue with Progressive. The plug-in device that monitors driving wasn’t compatible with my car and short-circuited the electrical system. It cost us a lot of money, time off work, and many diagnostic tests to find what was causing my car’s issues. We were told by the mechanic to remove the devices so as not to cause more issues after we had the car repaired. Other than that, no big issues.
    Deborah
    Verified Review
    Easy to renew my insurance online.
    Great! I do not drive much. No issues to discuss with Progressive.
    Arthur
    Verified Review
    Excellent
    Quick and easy plus good rates.
    Joseph
    Verified Review
    Excellent
    Never had any problem with them.
    Joanna
    Verified Review
    Reasonable prices and easy to navigate the website
    The website is easy to navigate, and the prices are reasonable. However, I was late on one payment, and they raised my premium. Times are hard right now; I just wish they had a grace period.
    Frank
    Verified Review
    Excellent
    I haven't found anyone that can beat their price.
    Rick
    Verified Review
    Excellent
    I have both home and auto insurance with this company. I'm very satisfied.
    Steven
    Verified Review
    Still looking for lower rates
    Since I have a Progressive policy, I am still looking for lower rates. I am sure the rates should decrease for my age and the lack of benefits from the policy.
    Robert
    Verified Review
    Progressive has lost my respect
    After several years with Progressive and achieving a supposed "Platinum" customer status along with having zero claims, they are dragging their feet on paying a simple windshield glass claim and fighting paying for an OEM windshield for my top-of-the-line Honda CR-V that’s less than 3 years old. I’m ready to ditch them and switch to a company that takes care of their best customers.
    Danielle
    Verified Review
    Affordable Insurance
    Progressive has been the cheapest insurance I have been able to find for the last 3-5 years. They do have loyalty discounts and an autopay discount option as well.
    Drew
    Verified Review
    Caveat Emptor: Let the Buyer Beware
    To start, I had minimum coverage for a very old car. Two incidents have happened since. I was a victim of a hit and run on the freeway, and Progressive denied my uninsured motorist coverage. I had to sue to get covered and get my car fixed and my medical injuries taken care of. They said they needed the information on the other car. It was a hit and run, there was no information. In the second incident, someone ran into me as I was backing out of my driveway. Although the person was speeding in a residential school zone, because I was moving at two miles per hour backing out of my gate, the law says I was at fault. That made no sense, and they did not provide respectable representation to address that. Now my insurance premium doubled this month. Welcome to the reality of Progressive Insurance. The ads do not represent the reality.
    Shannon
    Verified Review
    Average
    Great customer service and easy to deal with, but the price is high.
    Cary
    Verified Review
    Shopping for the Cheapest
    Cheapest I could find in December 2025 when I was shopping. Shopping now and it went up $150. First quote was a teaser rate to get me to change. Still the cheapest I can find so far. May drop full coverage and gamble with just liability.
    Jessie
    Verified Review
    Progressive Experience
    After being insured with Progressive for nearly 8 years, they made my policy non-renewable due to hearsay from a repair shop in their network. This shop took 3 months to repair my vehicle after a deer hit it, and I had to take the vehicle back several times. I was not happy, but the manager at the repair shop claimed I threatened him, so Progressive canceled my policy.
    Tina
    Verified Review
    Next
    They increased the price of my monthly payment even when I was found not at fault for the accident.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

  • Ranjit
    Verified Review
    Understanding and Helping
    Better deal in this area.
    Spencer
    Verified Review
    Review
    They're the most affordable.
    Robert
    Verified Review
    Smooth
    Smooth claim resolution.
    Robert
    Verified Review
    Review of my auto insurance company
    It seems to be a good insurance company, but I have not had to file a claim to date. There are cheaper-priced insurance companies out there, but are they as good as the one I am using?
    Maxwell
    Verified Review
    Incredible coverage at a high price.
    Progressive is awesome with claims. I hit a deer a few years ago and getting the coverage I paid for was hassle-free and very easy. I also had to have my car towed once and they were able to send a tow truck my way very quickly and without a lot of effort. However, you PAY for Progressive. In my research, it's definitely one of the most expensive options no matter what coverage level you're at. This wasn't always the case. I have had Progressive for the majority of my time driving (30 years) and their pricing used to be competitive. It does not seem to be anymore. I have recently switched to State Farm solely because of cost.
    Martha
    Verified Review
    Rates Up Again
    Good. Insurance went up without any accidents or tickets. I pay enough as it is.
    Robert
    Verified Review
    Review of Progressive Insurance
    They have always been responsive when I call for advice; however, I have not had to use their services so far.
    Robert
    Verified Review
    Progressive
    Before switching, my experience was fair to good.
    Michael
    Verified Review
    Average
    They are okay, but there is not a lot of flexibility with their rates.
    Natalie
    Verified Review
    Progressive Rates Are Too High
    Progressive is too expensive. I've had it for over 10 years and never used it, and my price just continues to climb a lot. I'm shopping for a new company now.
    Adrian
    Verified Review
    My Two Cents
    Claims are handled fast. Customer service is good, but their policies are expensive compared to other popular agencies.
    Lydia
    Verified Review
    I am looking for another insurance company
    Do not get this insurance; they do not give you any discounts for having a clean driving record.
    Larry
    Verified Review
    I want to change my insurance
    I have a crack in my windshield and they said I will have to pay for it. They won't cover the repair.
    Sally
    Verified Review
    Can I get a much better rate for the same coverage?
    I have only driven 635 miles in the last year. I am shopping around for the lowest rate right now because I feel you are too expensive.
    Scott
    Verified Review
    Only if you don't mind "Big Brother" watching you
    If you want an endless audible monitor in your car to qualify for discounts you've earned, then go with Progressive. I cannot stand the monitoring device. For example, if someone pulls out in front of you, stops short, or steps into traffic ahead of you and you brake harder than usual, you're penalized. I despise that. I should not be penalized for being a responsible driver. 48 years on the road, no accidents or violations, yet I'm monitored like a 2-month-old.
    Susan
    Verified Review
    Affordable car insurance
    Need more accident forgiveness for no-fault accidents instead of raising the policy cost.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 22,018 Insurify customers have to say about Progressive

Below, you can view more than 22,018 Progressive reviews from real Insurify customers from the last 12 months.

Tom
Verified Review
Excellent
Very reasonable price.
Ashfaq
Verified Review
Good
Good customer service, clear policy breakdown.
Cheryl
Verified Review
Auto Insurance Value
Haven't needed it yet, but it's a good price.
Eddie
Verified Review
Excellent
Great service.
Mitchell
Verified Review
Insurance Get Choices
I saved substantial money and the transfer was easy.
Judy
Verified Review
Never had to deal with representative mostly online service.
Poor policy coverage, extremely expensive.
Yollanda
Verified Review
Just to know
Get more than one quote.
Scott
Verified Review
Costs
I wish it wasn't so expensive to have auto insurance.
Stephanie
Verified Review
Expensive
I have been with them for a long time, no accidents, no tickets, and my rate was raised again at the beginning of the year to $122.00 a month. That's ridiculous. I will be dropping them very shortly.
Rae
Verified Review
Worst Insurance Available
They are not helpful if you have their app and don't use a phone holder. I called them and let them know that it was showing phone usage when I wasn't using my phone. I even had video from a rider as evidence because I don't have a phone holder. They said that was my problem and it's in the policy that a phone holder is required. I looked and don't see it in the policy, and they doubled my rates.
Julienne
Verified Review
Loyalty Meant Nothing
I was with them for about 5 years, and after making a claim, the cost to renew my policy was doubled.
Ryan
Verified Review
Progressive is an Auto Insurance to Avoid
Representatives I talked to have been rude and dismissive. They blame you even for accidents which are not your fault. Their premiums are too high and then their deductible makes it like you don't even have coverage.
Donald
Verified Review
Very poor service. They raised my rates from the initial payment. The quote was $50 and some change, but now it's $103 and some change monthly. There was no reason given for the change.
Very poor service. They raised my rates from the initial payment. The quote was $50 and some change, but now it's $103 and some change monthly. There was no reason given for the change.
Mary
Verified Review
Insurance is a racket.
Be aware that even with a near-perfect driving record for over 50 years, no speeding violations, and no DUIs, an unfortunate parking lot bump while backing up caused my rate to double.
John
Verified Review
Make sure of what your coverage is covering
Make sure you read the small print, and don't expect your rates to remain the same. Even if you don't have any violations, they will still find ways to charge you more.
Lia
Verified Review
Progressive charged for non-drivers
They charged me for people living in the same house who don’t drive my vehicle, even after I had paid the full policy amount.

MacKenzie Korris
Written byMacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie PowersLicensed P&C Agent, Senior Insurance Editor
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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