Is Progressive a Good Insurance Company? Reviews From Over 22,675 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie Powers
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Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $136

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

  • Thomas
    Verified Review
    Best in Claims
    They have very good claims service.
    Taylor
    Verified Review
    Progressive Is Good to Me
    Come prepared with quotes from other companies, and typically they’ll come in lower.
    Robert
    Verified Review
    Excellent
    Good, no problems.
    Jarrett
    Verified Review
    Excellent
    Use the GPS tracker if you’re a safe driver.
    Ana
    Verified Review
    Customer service was good, they updated my quote to comprehensive and applied discounts I qualified
    I have just started with Progressive, but so far, so good!
    Daren
    Verified Review
    Great Job
    I have no complaints about the service I'm receiving.
    Bill
    Verified Review
    Compare to get the best coverage.
    It's been good so far. I would compare several different companies to get the best coverage for the best price.
    Julie
    Verified Review
    Good insurance, but pricey
    The only thing that frustrates me and my husband is how we try to opt out of PIP (we have Medicare & a supplemental insurance) and the insurance policy refuses to let us out of it.
    Lawrence
    Verified Review
    Always Switch
    Geico is 10 times better than Progressive. I got car and rental coverage for cheaper than Progressive.
    Mirsad
    Verified Review
    I will never use Progressive again due to a $160 renewal increase
    I found a very decent price with State Farm, and I will never use Progressive again. My renewal increased my price by $160, and I’m very disappointed with Progressive.
    Melvin
    Verified Review
    Progressive Is Great; Caliber Collision in Bremerton, Washington Is Not
    They’ve been good. I had an accident five years ago, and the claim was handled quickly. I only had issues with the shop that did the work—Caliber Collision in Bremerton, Washington. They were terrible and didn’t even fix the car correctly. They tried to blame me and wanted me to file another claim through Progressive to fix what they never did. But Progressive has been great for the last six years.
    Joseph
    Verified Review
    Squeezing Senior Citizens
    Like others have said, I’ve maintained a perfect driving record with no claims. I pay on time, and their way of showing appreciation is raising my rates often for no legitimate reason.
    Edward
    Verified Review
    Lower my insurance
    I'm with Progressive and for the price, I feel like I'm paying for the agent's price plus way more than I should be!
    Daniel
    Verified Review
    I am the kind of driver an insurance company should want to retain by giving their best rate.
    Started out at a good rate. I used their plugin to show I was a good driver and drove only 3,600 miles a year, yet my rate more than doubled in 2 years. No claims, tickets, or anything negative about my driving record. I should have paid no more than $150 for 6 months.
    Michael
    Verified Review
    I Can Do Better
    Could be a lot cheaper. They don't update the policy when incidents fall off.
    Patsy
    Verified Review
    Unstable Prices!
    My only problem with them is they keep raising my prices even though I drive less than 4k a year with no tickets or accidents in over 60 years!

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

  • Evelyn
    Verified Review
    Progressive Insurance
    Don't use your real phone number while online shopping for car insurance. You will get many spam calls. Otherwise, I have enjoyed how easy and inexpensive Progressive has been. Their app is great and super easy to use!
    Ivan
    Verified Review
    Fast and easy-to-use website
    Usability is 100% excellent.
    George
    Verified Review
    I Love Progressive
    I've had no problems at all. Thank you.
    Lisa
    Verified Review
    Great Company
    Progressive is great. No issues or problems reaching someone if you have questions. Thank you.
    Wesley
    Verified Review
    Rating insurance coverage
    Progressive Insurance is what I always use and recommend.
    Barbara
    Verified Review
    Progressive Delivers!
    Progressive is great, but there's no personal agent. It's pretty much done on the computer. Excellent service.
    Douglas
    Verified Review
    Best Coverage for the Price
    Of all the name brand companies and off-brand companies, Progressive had the best premium. All the other companies I checked with were much higher for the exact same coverage.
    Jarrett
    Verified Review
    Progressive > All Others
    Progressive is really good. I love my Snapshot discount.
    Ronald
    Verified Review
    Auto Insurance
    It went well.
    Nga
    Verified Review
    Frustrating
    Be careful with the selections you make for your coverage and claims. Ensure that they are covered, as they might appear on your record even if they are not covered.
    Joni
    Verified Review
    Paying Too Much
    At first, it was fine, but as usual, it kept going up and up until it's just ridiculous. I don't think I should be paying that much for insurance.
    David
    Verified Review
    Horrible policy experience with AI operators and claims adjusters
    It was horrible. My daughter-in-law was driving our truck, and a car pulled up behind her and hit the trailer hitch. They tried to claim we hit them. After the police report proved otherwise, they tried to harass us over the claim. No one followed up with us. The people ended up paying for the damages, and then we were notified the policy was canceled. I’ll never deal with Progressive again.
    David
    Verified Review
    I want to find a better insurance company
    The price is too high for a 16-year-old car and a driver over 55.
    Jessica
    Verified Review
    My local agent was fast & found Progressive to be my best match so that's who I went with.
    Give yourself time to explore options and discounts.
    Albert
    Verified Review
    Better rates than many other places
    A little high in price.
    Jennifer
    Verified Review
    Cancellation Refund Delays
    If you cancel, don't expect to get a refund for quite some time, even though they get paid immediately.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

  • Jeffrey
    Verified Review
    They Say What They Do
    They do a good job.
    Robert D
    Verified Review
    Happy with coverage till they raised their premium
    I'm with Progressive now.
    Jessica
    Verified Review
    Progressive Review
    When I filed a claim last year, they were very helpful and communicated everything, making the whole process simple and easy to understand. My only issue was that my policy kept increasing. My policy renewed every 6 months, and during that time, my policy increased by $75. They couldn’t really explain why, other than mentioning the claim I had a year ago, but that shouldn’t have affected me in these recent 6 months. So I switched policies.
    Paul
    Verified Review
    Great Florida Insurance Company
    Progressive is an excellent company. I have no complaints. Customer service is awesome. Their rates are pretty reasonable. I recommend using them.
    Richard
    Verified Review
    Excellent
    Progressive is very expensive! Over $600.00 for two vehicles.
    Charles
    Verified Review
    Progressive Review
    Progressive has always had the absolute best customer service around. They are quick to respond and have always had fair pricing. I am almost 40 and felt I have been overpaying for insurance for a long time. This did cause me to shop around. It’s very awesome to be able to have lowered my monthly payment so much, finally, and be able to stay with Progressive. However, it is very much a shame that they didn’t already offer me this low rate. I have been a customer of theirs for years and always tend to come back. Occasionally it seems necessary to shop around to be able to lower my rate. And I have noticed every time my policy is coming up for renewal, no matter whom I am with, the rates just always seem to go up, even with a clean driving record and a great credit score.
    Drew
    Verified Review
    Quote Experience Was Good
    Ask for all discounts. Research each insurance company you quote with. Make sure you are comparing the same coverage levels.
    Sela
    Verified Review
    Excellent
    It's great, but the Snapshot feature isn't very good.
    Brian
    Verified Review
    Disappointed
    Progressive offers discounts that won't be available when you renew your policy.
    Eduardo
    Verified Review
    Far or Bad
    I was told that my current rate is high in part because at the time I had a foreign driver's license. After sharing the details of my US driver's license, nothing changed.
    Elda
    Verified Review
    Overpriced
    I would say that it’s way too expensive considering that thankfully I’ve never had a claim against any car insurance company, my age, and the amount of miles that I tend to drive.
    Carie
    Verified Review
    Not thrilled with Progressive.
    They canceled my policy because there is a toolbox on my truck. They said it is a business truck. It is not a business truck and not registered as a business.
    Harry
    Verified Review
    New policy
    Satisfying and easy.
    Robert
    Verified Review
    Shady practices and rising costs
    Every renewal my rate went up. Every time I asked, it was blamed on industry trends, inflation, or whatever excuse they could come up with. The last call I had with them before deciding to switch, I was inquiring about my new teen driver. When I wanted to add them to the policy, they said just the fact of me calling would now automatically add them to the policy, and I had no choice but to add them because my state requires it. After the call, I found out that is not true. It's a misrepresentation. Progressive doesn't allow it because of some laws in my state.
    Ashley
    Verified Review
    More expensive than others
    My price kept going up, and I’ve never had an accident or a ticket.
    Karla
    Verified Review
    Insurance companies have no loyalty
    I don’t recommend staying long-term unless you can't find anything cheaper. Ride it out for 3 months and then switch. They are very expensive from my experience. I switched to another insurance, and they let Progressive know. Suddenly, they made my payment $80 cheaper after a whole year. The other insurance still had them beat, but don’t ever stay loyal because these companies do not care.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

  • Srinivasa
    Verified Review
    Excellent
    Saved me a lot of money by following a simple trick.
    Ronald
    Verified Review
    Great!
    Good service.
    Geoffrey
    Verified Review
    Best Value for the Money
    Look at what you get for the money and compare it to other insurance companies.
    Paul
    Verified Review
    Overall, an excellent company
    Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.
    Sam
    Verified Review
    Progressive responds
    I find Progressive to be easy to deal with and responsive to questions or concerns.
    Adalberto
    Verified Review
    It was detailed and the options were there.
    Amazing
    Nancy
    Verified Review
    Progressive is the Best in the West: Low Premiums
    They dropped me down to $48.00 a month. I'm happy.
    Patricia
    Verified Review
    BlackWidow Ins
    So far, so good. I haven’t made any claims, but I’m pleased with the price.
    Anthony
    Verified Review
    Honest opinion
    Despite having no accidents and no traffic citations, my insurance costs keep climbing. As a senior citizen with a good driving record and someone who does not violate traffic laws, it is unfair that my rates are what I consider high for a fixed income, and rates that increase periodically. There should be a discount for seniors with a clean driving record. This would be fair and good for business.
    Diane
    Verified Review
    What can I expect?
    Progressive is good but always changing the premium every 6 months. Sometimes the change is good, other times it's not.
    Gonzalo
    Verified Review
    Okay after a good start.
    Okay. They raised my rate each period. It was the best deal but went up by $720 a year.
    Marcelo
    Verified Review
    Average
    Good average, but the prices quote disappear.
    Gerald
    Verified Review
    So far, no problems
    Okay, high cost!
    Duc
    Verified Review
    Online Progressive Insurance Renewal and Reapplying
    Make sure you have all claims for drivers. It has a significant effect on premiums. Also, have good credit and a good driving history.
    Dusty
    Verified Review
    Just another insurance company
    I set up my policy online, paid electronically, and had no claims. There was no human contact at all.
    Earl
    Verified Review
    Costs too much
    I pay, they cover nothing special, and it costs too much.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

  • Tasha
    Verified Review
    Haven’t had any issues and was an easy process to sign up
    Great price and coverage.
    Russell
    Verified Review
    Rating My Auto Insurance
    Very good, no problems.
    Don
    Verified Review
    Car insurance
    Great company but expensive. I have been looking around and found the same benefits for $800 less per year.
    Kristy
    Verified Review
    I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.
    I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.
    Arnold
    Verified Review
    Progressive Insurance Company is very fair.
    Progressive has been an excellent company for me. I have never had a problem with them at all.
    Aldo Rafael
    Verified Review
    Excellent!
    They are an excellent car insurance search platform. Of course, I have recommended them to my friends.
    Ranjit
    Verified Review
    Understanding and Helping
    Better deal in this area.
    Shannon
    Verified Review
    Progressive is the way to go!
    I really like how easy it was to apply for the insurance. They made it simple and I really like my rate.
    Robert
    Verified Review
    Confused about the whole thing
    I'm not very pleased with the price. Despite my age, they are using at least one accident I was involved in, even though I was not at fault.
    Caleb
    Verified Review
    As above.
    The single worst claim experience I have ever had. It took almost two weeks, and they sent me incorrect valuation/estimate reports on four different occasions, including once where I was sent a report for an entirely different customer.
    Adrian
    Verified Review
    Less than average service.
    Overpriced when purchasing a policy through an agent. The agent was not interested in sharing potential discounts or savings.
    Michael
    Verified Review
    Average
    They are okay, but there is not a lot of flexibility with their rates.
    Natalie
    Verified Review
    Progressive Rates Are Too High
    Progressive is too expensive. I've had it for over 10 years and never used it, and my price just continues to climb a lot. I'm shopping for a new company now.
    Ryan
    Verified Review
    Good but wish I had waited for the third quote
    Run your quote multiple times on random days because sometimes it's as low as $81, other times it's $125. I pay $118, but when I ran it again, it said $81.
    Jeanne
    Verified Review
    Progressive Car Insurance
    I've been with Progressive for about 17 years, and everything has always gone fine. I've never had a problem.
    Adrian
    Verified Review
    My Two Cents
    Claims are handled fast. Customer service is good, but their policies are expensive compared to other popular agencies.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 22,675 Insurify customers have to say about Progressive

Below, you can view more than 22,675 Progressive reviews from real Insurify customers from the last 12 months.

Leonard
Verified Review
Thank You, Progressive!
They help as much as they can to lower my rate!
Dwaynisha
Verified Review
Great Car Insurance
It’s cool—no complaints.
Wayne
Verified Review
New Insurance Quote
They offered a suggestion based on my current situation.
Hiram
Verified Review
Unfair Premiums!
Premiums in Fulton County are very expensive, and I haven’t had any accidents in many years. However, my soon-to-be ex-wife had an accident in 2023, and I’ve been told that it doesn’t matter because it was a claim on my policy. I feel this should be charged to her, not to me. I am 76 years old and have not had an accident in many years.
Jennifer
Verified Review
Easy online application! Fast response, and good price
Very good
Avelin Seth
Verified Review
Good
Fair and square; affordable.
Patricia
Verified Review
My Opinion
I just wish my payment would be lower.
William
Verified Review
Customer-friendly
The agent took their time to explain so I could understand. Customer-friendly.
Daniel
Verified Review
Sorriest insurance provider I've ever been with
They lie about your member status, telling you one thing on the phone but something else in the app. They change things fairly often with little to no notice to the customer. They also seem to try to sneak in hidden charges until they’re caught, and quite recently I was basically told “too bad” when I said I didn’t want to wait on hold. It feels like a runaround with very few answers or clarification. I will never have my auto insurance with them again.
Cony
Verified Review
Sick of giving my money away
They just take my money. I haven’t had any tickets, accidents, or incidents in over a decade, and they still won’t give me a discount.
Colen
Verified Review
Insurance companies are gouging everyone!
I had two vehicles insured with Progressive. When I dropped one vehicle, my premium almost doubled. They said I lost the multi-vehicle discount. Not good.
Larry
Verified Review
Unexpected withdrawal from my account…
Never again! They quoted a good price. My first payment was correct, and I also signed up for autopay. My next monthly payment was over $300, with no notice. When I called, they said they didn’t know why it was so high. They did say my ex-wife was on my account—we’ve been divorced for almost five years—and that my son was also on my account. He lives in another city and has his own insurance with another company. No explanation and no credit back to me. There was an unexpected withdrawal from my account that I didn’t have the funds for. I’m a disabled veteran and make very little money.
Patrick
Verified Review
Review
Poor. No communication. No paperwork for the vehicle. No bill for the monthly payment—nothing. I don’t know if I’m insured or not. I can only text online; there’s no voice or phone access.
Jeffrey
Verified Review
Upset
I’m upset—my truck got a year older, but my premium went up $25 a month. Do premiums ever go down?
Tom
Verified Review
They stink
Prices keep going up every month.
Stephen
Verified Review
Expensive Progressive Insurance Company
Very expensive.

MacKenzie Korris
Written byMacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie PowersLicensed P&C Agent, Senior Insurance Editor
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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