Is Progressive a Good Insurance Company? Reviews From Over 25,018 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

Secure. Free. Easy-to-use.
4.7 / 518K reviews
MacKenzie Korris
Writer: MacKenzie KorrisLicensed P&C Agent, Senior Insurance Copy Editor

Qualifications:
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969


MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Photo of an Insurify author
Editor: Katie PowersLicensed P&C Agent, Senior Insurance Editor

Qualifications:
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519


Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

Updated

Why you can trust Insurify: Comparing accurate insurance quotes should never put you at risk of spam. We earn an agent commission only if you buy a policy based on our quotes. Our editorial team follows a rigorous set of editorial standards and operates independently from our insurance partners. Learn more.
Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $137

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

View Progressive customer service reviewsexpand/collapse
Joseph
Verified Review
Good Ins
They worked with me to lower my rates.
Bruce
Verified Review
Great customer service
Excellent. They handle claims when you need them!
Martha
Verified Review
MM Insurance
Professional and helpful.
Anabel
Verified Review
Called my broker, and she beat the online quote. She made it so much easier!
I did a quote with the company online, then called my broker and got it for a few dollars less than the online quote.
Michael
Verified Review
Excellent
Excellent customer service.
Joseph
Verified Review
Prompt Service
Prompt service!
Bridget
Verified Review
Every time I needed to ask a question, they answered. You have a customer for life.
Very professional staff.
Guy
Verified Review
Excellent
Very pleasant people at the agency.
Gina
Verified Review
Bad Experience
I definitely would not recommend Progressive. I’ve been with them for five years, and I had my first accident ever at 49 years old. It was my fault, although it was minor, and my insurance doubled this year, so I’m really unhappy with them right now. I don’t have a good thing to say about Progressive at all. I called my broker or local agent to see if they could give me a better quote, and I never even heard back, so I’m switching to somebody else.
Paige
Verified Review
Surprise, they made up title issues for me
Horrible experience—it's a different person every time I call. They only seem to care about making money and were absolutely no help when I was simply switching states and keeping everything the same on my policy. They told me I had title issues, but I’m the original owner of my vehicle, so that’s definitely not true.
Craig
Verified Review
So Far, Good
So far, it’s been good, but the price is too high and the responses to questions and problems have been poor.
William
Verified Review
Not what I expected
I wanted quotes, but all I got were phone calls.
Beverly
Verified Review
Multiple Requests for Information Already Provided
The insurer keeps asking for information we’ve already provided.
Gissel
Verified Review
What’s the Point?
They raise prices for no apparent reason. When questioned, they won’t say why. Ridiculous! How do you charge someone $250 a month for insurance at the age of 50, with no tickets or accidents, on a car that is ten years old?
Paula
Verified Review
Hello!
I bought online and can’t contact anyone with questions.
Alton
Verified Review
Unreal Increase in Rates
Things were okay, but after one automobile accident, my rates went up from $384.00 to $525.00. I called because that seemed unreasonable. I was told to speak with a broker who helped get my rate back closer to what I was paying, with only about a $40.00 per month increase.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

View Progressive customer reviews for discountsexpand/collapse
Michael
Verified Purchase
Great for Me So Far
Things have been great so far. I loved the reduced rate because I didn’t drive my car as much as I might have estimated.
Glennis
Verified Review
The Lady Explained Discounts and Other Policies That Can Help Me
Have the representative search for available discounts for you and any extra bonuses.
Dianne
Verified Review
Progressive Is Terrific
If you drive well, Progressive rewards you with lower rates.
Martin
Verified Review
Excellent service, but it will cost you
Excellent customer service and claims reps. A decent amount of coverage options and discounts, but over the last few years, premiums have really gone up as my vehicle depreciates in value.
Leonard
Verified Review
Thank You, Progressive!
They help as much as they can to lower my rate!
Jarrett
Verified Review
Excellent
Use the GPS tracker if you’re a safe driver.
Jarrett
Verified Review
Progressive > All Others
Progressive is really good. I love my Snapshot discount.
Drew
Verified Review
Quote Experience Was Good
Ask for all discounts. Research each insurance company you quote with. Make sure you are comparing the same coverage levels.
Vicki
Verified Review
Unsatisfied Customer
I didn’t want my driving analysis because I work different hours, and my policy increased.
John
Verified Review
Having a tough time finding a lower premium than I already have!
No better or worse than all the other companies. I’m upset with them because they never even consider a discount for the very few miles I actually put on our two vehicles.
Freya
Verified Review
It’s OK for Now
This insurance doesn’t even have a senior citizen discount, and their prices are just too high. They need to lower prices for single drivers with no accidents.
Melissa
Verified Review
Poor to Fair
They said that with Snapshot I would get an $89 discount on my next statement, but instead it went up.
Mary
Verified Review
Not Very Progressive
It was fine, but when I tried to bundle it with my home insurance, they raised my rate and then wouldn’t insure my house.
Jacquelyn
Verified Review
Dissatisfied Senior
No one told me I needed to keep making payments after I sold my old car for junk and canceled the insurance. I went a year without a car, and my neighbor took me shopping. I bought another car, and the insurance was too high, so I switched to Progressive. I had a small claim against me for a thumbprint-sized scuff mark on someone’s car, and now my premiums are sky-high for who knows how long. That should have been forgiven under the small-claim accident forgiveness. I’m sure a reputable body shop would not have charged $500 to fix a scuff down to the primer with no indentation whatsoever. I can’t afford it as a 76-year-old woman on Social Security. I feel like I need to sell the car I only recently bought!
Sam
Verified Review
Mediocre at Best: No Loyalty Benefits
It was average, but the policy increased every six months. I had to get a new quote to receive any new discounts. I was with them for almost 10 years, and I don’t have any real discounts or good things to show for it. I haven’t had an accident since a deer hit me in 2017.
Larra
Verified Review
Stay Away From Progressive
I would advise anyone and everyone to stay away from Progressive. They are extremely expensive. They don’t seem honest when it comes to payments and discounts. They do not seem to care about people’s livelihoods or situations. Their rates keep getting more and more expensive. They don’t have special programs for people with special circumstances unless you are bundling. I’m very unhappy with this agency.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

View Progressive customer reviews for claims handlingexpand/collapse
Barbara
Verified Review
Progressive Is a Good, Solid Insurance Company
I currently use Progressive. They’re great with claims and pricing if you stick to standard limits and have more than one policy. It’s a little weird not working with a single sales agent and doing everything over the phone or online, but we’ve been happy.
Carolyn
Verified Review
Claims Process
Excellent claims process.
Jean
Verified Review
They paid my claim promptly, but then raised my next premium by over $220, so I’m looking for a new insurer.
They paid my claim promptly, but then raised my next premium by over $220, so I’m looking for a new insurer.
Sol
Verified Review
Accident? No problem
Great to work with.
Clarence
Verified Review
Always paid my claims.
Progressive is a good company, and I have never had a bad experience with them.
Sergio
Verified Review
Great Insurance Company!!
Got a great rate. My claim was taken care of with no delay, and I got my car back really fast, looking like new.
Thomas
Verified Review
Best in Claims
They have very good claims service.
Jessica
Verified Review
Progressive Review
When I filed a claim last year, they were very helpful and communicated everything, making the whole process simple and easy to understand. My only issue was that my policy kept increasing. My policy renewed every 6 months, and during that time, my policy increased by $75. They couldn’t really explain why, other than mentioning the claim I had a year ago, but that shouldn’t have affected me in these recent 6 months. So I switched policies.
Steven
Verified Review
Worst experience ever
First claim ever, and it was a nightmare. I had to do their job and find comparable vehicles. I was also backed into by someone who has Progressive, and I’m still fighting to get reimbursed because they never contacted the shop. To get my vehicle back, I had to pay the bill. This is the grade I give Progressive overall.
Mark
Verified Review
Progressive's Rude Adjuster
I would never recommend Progressive Insurance to anyone. They were as nice as they could be until I filed my first claim. Do not use Progressive as your insurance company. The adjuster showed up today and seemed to have an agenda. He was the rudest person I have ever met. He didn’t introduce himself; I only learned his name because I asked. He came over and asked me what was going on, left his car running the entire 11 minutes he was here, and only looked at the car a couple of times. He called me a liar and then got angry when I called him a liar back. Thankfully, I have cameras and it was recorded.
Martha
Verified Review
Not Happy with Progressive
A motorcycle hit me, and the insurance company said it was my fault. The police came, and I did not get a ticket. He was coming so fast I never saw him. I tried to fight it, but they will not change it from being my fault. I had a spotless record, and my rate went up. I have already paid for the year ($829.00). The company said it’s the left-turn rule, whatever that is.
Dorian
Verified Review
Unsatisfied
Since I’ve had my car insurance with Progressive, everything was good in the beginning. My last experience filing a claim was due to weather—a tree damaged my tire rim—and I was found at fault. Even after I explained everything, I was still considered at fault, and my insurance is way too expensive. I’m choosing between paying my insurance and paying a bill in my household. Insurance shouldn’t be this expensive, and I still have to pay the deductible out of pocket. No one should have to choose between paying insurance and putting food on the table for their family.
Willie
Verified Review
Know Your Insurance
I was involved in a three-vehicle rear-end collision in March 2026. Seven months later, I had to use my own collision coverage because the driver who caused vehicle 2 to rear-end me didn’t have insurance.
Jason
Verified Review
Don't Use Progressive.
They had a Pittsburgh-based tow company drive 3 and a half hours to tow my car to the completely incorrect address, and they let it sit on the rim for 6 days.
William
Verified Review
I'll Be Leaving Them
It was my insurance for my camper, and they refused to cover a roof leak.
Rick
Verified Review
I Am Moving Somewhere in the Next Few Weeks
Monthly drafts vary by as much as $300–$400 per month on an auto-draft, without what seems to be a plausible explanation. I had one accident in the last 20 years; the total was $10,000, with a $1,900 deductible. My insurance went from $650 to $1,030 per month. To me, it seems like Progressive was loaning the money on a two-year note. I’ve had auto insurance for 55 years, and I own a financial planning firm, so I’m not ignorant of how insurance works.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

View Progressive customer reviews for value for moneyexpand/collapse
Vesprini
Verified Review
I Feel Good Knowing I Have the Lowest Rate
It’s the cheapest I’ve found, with zero DUIs, no tickets, and no accidents.
Linda
Verified Purchase
Linda’s Insurance Experience
I did everything online, and it was extremely easy. You can’t beat the price.
John
Verified Review
Excellent
Always looking for the cheapest option. So far, you guys are it!
Ronald
Verified Review
Excellent
Provides better insurance rates than other companies.
Theresa
Verified Review
Excellent
Easy to switch to them, and they have good rates.
Brian
Verified Review
Fair and Understanding
After a few discussions, I was able to obtain coverage that fit my needs at a fair premium cost.
Barbara
Verified Review
Progressive Auto Insurance Experience
I haven’t had any claims, but so far they’ve been the cheapest.
Loren
Verified Review
Do Yourself a Favor: Get a Quote for USAA Auto Insurance
USAA gives me exceptional service and better coverage at half the price I was paying as a 13-year customer of Progressive.
Anthony
Verified Review
Just What I Earned
If you’re looking for a company that will raise your rates every six months, Progressive is the one for you. I’m driving a car that I bought brand new 18 years ago, and they’re charging me new-car prices. It has 64,000 miles on it and still looks brand new. I’m looking for a company that offers fair prices—around $300 every six months. I have no violations or tickets for over 20 years, and that’s what I’m looking for. Thanks, TR
Issac
Verified Review
Bad
They have a lot of coverage, but they charge way too much.
Dene
Verified Review
Switching repeatedly is the only survival strategy
My family and I have to continually switch carriers to get a decent rate. It feels like the companies are working together to overcharge consumers.
John
Verified Review
I've Just Given You a Review. That's All You Need
Well, I've gotten quotes from more reputable firms—some of the big ones—and their price for the same quality is half of what I'm paying with Progressive now. Plus, I've never been happy with the manager at the office where I pay my premiums.
Felicia
Verified Review
I’ve asked them not to put me on auto-pay, but they keep doing it and drafting from my account
Not great for the amount I pay per month, especially for the few miles I drive each year.
Ronue
Verified Review
Fair
I appreciate Progressive now that I’ve seen other policies and quotes. They were fair.
Carla
Verified Review
Save with State Farm
Not sure yet—I just got State Farm to save money. It’s $200+ cheaper per year than Progressive.
Simone
Verified Review
Progressive Is Horrible
Cheaper for the same coverage.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

View Progressive customer reviews for policy transparencyexpand/collapse
Ann
Verified Review
Policies Are Easy to Understand and Competitively Priced
Excellent. The policy coverage is quite easy to understand and very reasonably priced. My policy costs essentially the same as it did over the last six months, so I can’t complain.
Sandra
Verified Review
Two Years of Satisfying Coverage
Upfront fees were clear, the app was easy to navigate, and my questions were answered when I spoke with an agent.
Destinie
Verified Review
Good luck, insurance shoppers.
They seem pretty straightforward. I do think it’s unnecessary to have my rates increased just because I no longer have multiple policies. I’m trying out the Snapshot tool for the first time, but I already think it’s not going to work for me based on some things it will dock you for that I have to do. But I guess we’ll see. They do seem to be the cheapest out of everyone so far.
Adalberto
Verified Review
It was detailed and the options were there.
Amazing
Fernando
Verified Review
Progressive Review
Make sure that all areas of your quote cover what you want.
Sandra
Verified Review
Good
The app is sufficient to compare pricing, and all information is clear.
Richard
Verified Review
Upfront and Honest
Always there when I need them.
Angela
Verified Review
They explain everything
They explain everything.
Marisa
Verified Review
Prices Feel Like a Scam
I set up a monthly payment, and the next day after I paid, I got a message saying the price had changed. Now I’m paying double every two weeks instead of the set price once a month.
Nancy
Verified Review
Progressive Sucks
I was insured by Progressive for 3–4 years, and for some reason they never told me why, they canceled my policy without notice. I was never late on a payment or anything. If a company can’t tell you why they’re canceling, the least they could do is call and explain the reason. Because of that, as far as I’m concerned, Progressive isn’t a good choice.
Minnisha
Verified Review
Disappointed
Poor lack of transparency. I signed up for a one-year policy, and they changed my rate after one month.
Heather
Verified Review
Insurance Review
It was great when I signed up, but now at renewal they raised the price without explaining why. I haven’t been in an accident or gotten any tickets, and all of a sudden my bill is $50 more a month.
David
Verified Review
Costly Insurance
Paid $766 for six months of liability insurance in full in July. Two months later, I got another bill for $122, which I paid. Two weeks later, I got another bill for $122, which I didn’t pay. I don’t know what I’m still liable for at present. I know everything has gone up in cost, but I believe I could find liability-only insurance for less than ~$2,000/year.
Sylvia
Verified Review
Insurance is OK
At the moment, it’s OK. I’m not sure why my insurance went up $60, but others are more expensive.
Megan
Verified Review
Insurance is hard to understand. It’s expensive, and it gets more expensive whether you get in a car crash or not. Discounts don’t really do much.
Insurance is hard to understand. It’s expensive, and it gets more expensive whether you get in a car crash or not. Discounts don’t really do much.
Demisa
Verified Review
Unhappy Customer
Horrible—my insurance went up, and when I called about my renewal in September, the representative didn’t tell me my insurance would be increasing in November.
User review collection and methodologyexpand/collapse

Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 25,018 Insurify customers have to say about Progressive

Below, you can view more than 25,018 Progressive reviews from real Insurify customers from the last 12 months.

Allen
Verified Review
Excellent
They randomly change the rates they charge with no explanation.
Aleksej
Verified Review
Needed to move my car at 7 a.m.—insured and card printed in 30 minutes
Insurance was available online right away, within a few minutes (I was previously insured).
Robyn
Verified Review
Excellent
Excellent.
Dennis
Verified Review
Progressive
Excellent.
Paul
Verified Review
Insurance
Progressive is great.
Jesus
Verified Review
Lower Rates, Indeed
Very helpful.
Robert
Verified Review
Insuring Vehicles
Excellent, no issues so far.
Michele
Verified Review
Savings on a Monthly Basis
Shop around.
Kimberly
Verified Review
Average
Progressive rates are way too high.
Kenneth
Verified Review
Too Expensive and Wants to Spy on Customers
Progressive only gets progressively more expensive.
Lucinda
Verified Review
Just OK!
The only thing I have to say is that it’s too expensive.
Guy
Verified Review
Rates Are Bad
It’s good insurance. The only problem is that they raise your payments for no reason. No tickets, no accidents, and no DWI, and my insurance still went up for no reason.
Robert
Verified Review
PO'd
They're charging me too much for my age and daily mileage.
Tommy
Verified Review
Shop Around
I haven’t filed any claims, and they still want to increase my rate. Terrible experience.
Mark
Verified Review
Poor
Getting ready to dump them! The price is way too high.
Keshia
Verified Review
Too Expensive
My insurance keeps going up.

MacKenzie Korris
Writer: MacKenzie KorrisLicensed P&C Agent, Senior Insurance Copy Editor

Qualifications:
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969


MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Photo of an Insurify author
Editor: Katie PowersLicensed P&C Agent, Senior Insurance Editor

Qualifications:
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519


Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.