Insurify Quality (IQ) Score for Progressive: 8.7/10
NAIC complaint index: 0.74 (Lower than expected)
Average monthly premium from Progressive: $142
Our take on Progressive insurance
Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.
Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.
Progressive customer service reviews
Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.
Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.
- Verified ReviewReviewed in Florida on June 1, 2026Expensive.Verified ReviewReviewed in Massachusetts on May 29, 2026It's great for saving a lot of money.Verified ReviewReviewed in Florida on May 28, 2026Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.Verified ReviewReviewed in Michigan on May 28, 2026I find Progressive to be easy to deal with and responsive to questions or concerns.Verified ReviewReviewed in California on May 27, 2026Great customer service and easy to deal with, but the price is high.Verified ReviewReviewed in New York on May 27, 2026AmazingVerified ReviewReviewed in New Mexico on May 24, 2026They dropped me down to $48.00 a month. I'm happy.Verified ReviewReviewed in Nevada on May 24, 2026So far, so good. I haven’t made any claims, but I’m pleased with the price.Verified ReviewReviewed in Texas on June 2, 2026Expensive with poor coverage.Verified ReviewReviewed in Arizona on June 1, 2026Great starting price, but as the car gets older, the price of the insurance keeps going up. Makes no sense to me!Verified ReviewReviewed in Texas on June 1, 2026They give a discount for the first 6 months, then they take it away, so your premium goes up.Verified ReviewReviewed in Ohio on May 30, 2026Excessive cost. No discounts for good drivers.Verified ReviewReviewed in Colorado on May 29, 2026Premiums are way too high in cost.Verified ReviewReviewed in New Hampshire on May 29, 2026If you want an endless audible monitor in your car to qualify for discounts you've earned, then go with Progressive. I cannot stand the monitoring device. For example, if someone pulls out in front of you, stops short, or steps into traffic ahead of you and you brake harder than usual, you're penalized. I despise that. I should not be penalized for being a responsible driver. 48 years on the road, no accidents or violations, yet I'm monitored like a 2-month-old.Verified ReviewReviewed in North Carolina on May 29, 2026Need more accident forgiveness for no-fault accidents instead of raising the policy cost.Verified ReviewReviewed in California on May 28, 2026To start, I had minimum coverage for a very old car. Two incidents have happened since. I was a victim of a hit and run on the freeway, and Progressive denied my uninsured motorist coverage. I had to sue to get covered and get my car fixed and my medical injuries taken care of. They said they needed the information on the other car. It was a hit and run, there was no information. In the second incident, someone ran into me as I was backing out of my driveway. Although the person was speeding in a residential school zone, because I was moving at two miles per hour backing out of my gate, the law says I was at fault. That made no sense, and they did not provide respectable representation to address that. Now my insurance premium doubled this month. Welcome to the reality of Progressive Insurance. The ads do not represent the reality.
Progressive discounts reviews
Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.
Below are reviews from real Progressive customers about the insurer’s available discounts.
- Verified ReviewReviewed in Oregon on May 22, 2026Progressive has been an excellent company for me. I have never had a problem with them at all.Verified ReviewReviewed in Florida on May 21, 2026They are an excellent car insurance search platform. Of course, I have recommended them to my friends.Verified ReviewReviewed in Oregon on May 14, 2026Good deal in price, more than half of my old insurance. I even got car and apartment insurance for less. So far, it’s good.Verified ReviewReviewed in Missouri on May 12, 2026Progressive has been great with very competitive rates.Verified ReviewReviewed in New Jersey on May 6, 2026I have Progressive for my SUV but got it for my truck.Verified ReviewReviewed in South Carolina on April 30, 2026We only had one major issue with Progressive. The plug-in device that monitors driving wasn’t compatible with my car and short-circuited the electrical system. It cost us a lot of money, time off work, and many diagnostic tests to find what was causing my car’s issues. We were told by the mechanic to remove the devices so as not to cause more issues after we had the car repaired. Other than that, no big issues.Verified ReviewReviewed in Virginia on April 27, 2026Great! I do not drive much. No issues to discuss with Progressive.Verified ReviewReviewed in New Mexico on April 23, 2026The website is easy to navigate, and the prices are reasonable. However, I was late on one payment, and they raised my premium. Times are hard right now; I just wish they had a grace period.Verified ReviewReviewed in Oklahoma on May 30, 2026Progressive has been the cheapest insurance I have been able to find for the last 3-5 years. They do have loyalty discounts and an autopay discount option as well.Verified ReviewReviewed in Texas on May 25, 2026Cheapest I could find in December 2025 when I was shopping. Shopping now and it went up $150. First quote was a teaser rate to get me to change. Still the cheapest I can find so far. May drop full coverage and gamble with just liability.Verified ReviewReviewed in Utah on May 24, 2026Progressive is a very unforgiving insurance company. I was with them for 16 years, paid on time every month, and had no claims during that time. Then I had 2 claims in a year, and my insurance went up almost $200 a month. When I called customer service about it, the representative was rude and practically laughed at me. Every 6 months when the policy would renew, it would be a few dollars more, and I dealt with it, always asking myself why it went up and not down. I felt like a good, solid customer and a safe driver. Over the years, I have paid them more than they’ve paid out in claims. Probably shouldn’t have done the math on that.Verified ReviewReviewed in Mississippi on May 21, 2026After being insured with Progressive for nearly 8 years, they made my policy non-renewable due to hearsay from a repair shop in their network. This shop took 3 months to repair my vehicle after a deer hit it, and I had to take the vehicle back several times. I was not happy, but the manager at the repair shop claimed I threatened him, so Progressive canceled my policy.Verified ReviewReviewed in South Carolina on May 19, 2026They increased the price of my monthly payment even when I was found not at fault for the accident.Verified ReviewReviewed in South Carolina on May 15, 2026My current insurance company gave me a better rate for the same coverage. I had no problems with Progressive. I do not know anything regarding the new company except they gave me a better rate.Verified ReviewReviewed in Oregon on May 14, 2026Our policy premium continues to increase every year to the point that it is half of our monthly home rent. We are deeply disappointed by this trend as we have been with them for over 10 years.Verified ReviewReviewed in Florida on May 13, 2026I would advise anyone to use caution when considering Progressive, as their agents find ways to drastically increase the originally quoted rates and use other people's driving history to financially penalize those who have a good driving record.
Progressive claims handling reviews
While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.
Below, you can view real claims handling reviews from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Florida on May 24, 2026Progressive uses Early Warning Services LLC, and for that reason, we are changing insurance companies. The people at Progressive are great, and I do not recall a bad incident, but they are not for me when having to insure a fleet of vehicles. But still a great company.Verified ReviewReviewed in Florida on May 23, 2026Great company but expensive. I have been looking around and found the same benefits for $800 less per year.Verified ReviewReviewed in Colorado on May 22, 2026I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.Verified ReviewReviewed in Maryland on May 18, 2026I really like how easy it was to apply for the insurance. They made it simple and I really like my rate.Verified ReviewReviewed in Pennsylvania on May 9, 2026Smooth claim resolution.Verified ReviewReviewed in Minnesota on May 4, 2026Progressive is awesome with claims. I hit a deer a few years ago and getting the coverage I paid for was hassle-free and very easy. I also had to have my car towed once and they were able to send a tow truck my way very quickly and without a lot of effort. However, you PAY for Progressive. In my research, it's definitely one of the most expensive options no matter what coverage level you're at. This wasn't always the case. I have had Progressive for the majority of my time driving (30 years) and their pricing used to be competitive. It does not seem to be anymore. I have recently switched to State Farm solely because of cost.Verified ReviewReviewed in South Carolina on April 23, 2026I haven't found anyone that can beat their price.Verified ReviewReviewed in Wisconsin on April 20, 2026I have both home and auto insurance with this company. I'm very satisfied.Verified ReviewReviewed in New York on June 1, 2026The prices are only going higher.Verified ReviewReviewed in Wisconsin on May 30, 2026I'm not happy with Progressive as they raised my home insurance and didn't inform me about the rate increase until nine days before the yearly premium was due. So now I'm looking for another carrier.Verified ReviewReviewed in Montana on May 23, 2026I drive less than 150 miles a month and can't get a better rate.Verified ReviewReviewed in California on May 18, 2026Rates keep going up despite having no accidents or tickets, only based on where I live.Verified ReviewReviewed in Minnesota on May 16, 2026Costs way too much for as much as I drive. I retired and only go to the grocery store 2 miles away and church 1 mile. Why should I pay so much? I'm on social security and I can barely pay rent and buy groceries!Verified ReviewReviewed in Oklahoma on May 14, 2026Progressive is too expensive. I've had 5 years with no claims, over 3 years with no tickets, and a clean driving record, yet my new policy is over $300 more than my last policy.Verified ReviewReviewed in Minnesota on May 13, 2026I have Snapshot installed to get a better discount. I tried to adhere to the requirements by keeping at the speed limit or slightly below. I had a few hard brakings due to cars either cutting in on me or almost hitting my car. But my new policy rate has increased by over $200.00. Snapshot has caused tailgaters, honkers, and one-finger salutes from passersby. If I remove Snapshot, I lose the discount they have given for having it installed. Useless, in my opinion.Verified ReviewReviewed in Georgia on May 9, 2026Don't use! Started off with a low rate, then it doubled on the first renewal.
Progressive value for money reviews
Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.
Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.
- Verified ReviewReviewed in Texas on April 23, 2026Quick and easy plus good rates.Verified ReviewReviewed in Texas on April 23, 2026Never had any problem with them.Verified ReviewReviewed in Rhode Island on April 20, 2026I am an excellent driver, so I really haven't had any issues with them. I pay my monthly bill and that's it.Verified ReviewReviewed in Wisconsin on April 19, 2026Awesome customer care.Verified ReviewReviewed in Vermont on April 17, 2026Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.Verified ReviewReviewed in New Hampshire on April 17, 2026The low cost is incredible, and I love Flo and Jamie!Verified ReviewReviewed in Minnesota on April 11, 2026It was very good, got a better price.Verified ReviewReviewed in Massachusetts on April 10, 2026Very good and definitely recommend to anyone.Verified ReviewReviewed in Texas on May 30, 2026After several years with Progressive and achieving a supposed "Platinum" customer status along with having zero claims, they are dragging their feet on paying a simple windshield glass claim and fighting paying for an OEM windshield for my top-of-the-line Honda CR-V that’s less than 3 years old. I’m ready to ditch them and switch to a company that takes care of their best customers.Verified ReviewReviewed in Georgia on May 12, 2026It's a lot cheaper than Progressive.Verified ReviewReviewed in Utah on May 9, 2026Do not use Progressive; you pay more.Verified ReviewReviewed in Arizona on May 5, 2026They sign you on at a low price, but the next year it starts going up significantly.Verified ReviewReviewed in Illinois on May 3, 2026Good. Insurance went up without any accidents or tickets. I pay enough as it is.Verified ReviewReviewed in Washington on May 2, 2026Overall, my experience has been good for the last 5 years. They handled a claim when a garbage truck hit my parked car. The city insurance wanted to total my car, but Progressive paid to have it fixed. That was nice. I think they're fairly overpriced like most insurance, but they were the cheapest I found.Verified ReviewReviewed in Texas on May 2, 2026Don't use Snapshot. The algorithm isn't based in reality and will likely result in your rate going up.Verified ReviewReviewed in Nebraska on April 30, 2026It is available in the area where I reside.
Progressive policy transparency reviews
Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.
Read real reviews about policy transparency from Insurify customers with Progressive policies.
- Verified ReviewReviewed in New Jersey on May 18, 2026Better deal in this area.Verified ReviewReviewed in Nevada on May 9, 2026They're the most affordable.Verified ReviewReviewed in South Carolina on May 5, 2026It seems to be a good insurance company, but I have not had to file a claim to date. There are cheaper-priced insurance companies out there, but are they as good as the one I am using?Verified ReviewReviewed in South Carolina on April 26, 2026They have always been responsive when I call for advice; however, I have not had to use their services so far.Verified ReviewReviewed in Minnesota on April 18, 2026Before switching, my experience was fair to good.Verified ReviewReviewed in Florida on April 12, 2026Progressive is a really good car insurance company, and this is not the first time I have used them. I found the people there to be honest and transparent. When I had an issue with a previous bank account at Charles Schwab, it was Progressive that informed me about the existence of the Early Warning Detection Services, LLC, which is a company collectively owned by major banks that can reject financial transactions without alerting the consumer. Shout out to the honesty of the people at Progressive who not only informed me but provided an address and phone number. Afterwards, they helped me set up the correct policy for my vehicle.Verified ReviewReviewed in Florida on April 9, 2026I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.Verified ReviewReviewed in Florida on April 9, 2026They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.Verified ReviewReviewed in Florida on May 24, 2026My biggest problem is with your Snapshot program. It is fundamentally flawed, and I am qualified to state that since I was a major player in the development and implementation of driver safety programs. When insurance premiums are decreasing and you were forced to refund premiums to policyholders, my premium was increased. I am happy to say I am no longer insured with Progressive. My semi-annual premium for one vehicle was $740, and my new semi-annual premium for two vehicles, one being brand new, is $1100. The quote provided by Progressive for the two vehicles was $1296.Verified ReviewReviewed in Ohio on May 23, 2026Price shop, Progressive is not the lowest. The customer service has declined over the past few years. When you call, they seem to be annoyed and will push you to use the website or app in the future. The product knowledge is poor as well. I am switching companies after several years.Verified ReviewReviewed in Indiana on May 18, 2026Don't go with Progressive. They keep raising my premiums $30-$40 per month every 6 months. I'm 59 years old and have never been in a wreck that was my fault, never filed a claim, don't speed, don't take off fast, don't tailgate, and never have anyone in my vehicle with me. If anything, my premiums should be going down.Verified ReviewReviewed in Texas on May 15, 2026There are multiple locations, and I receive messages from more than one office, which is a bit concerning. It's confusing to have multiple contacts who are not on the same page.Verified ReviewReviewed in Connecticut on May 14, 2026I had no claims, and the premiums were fair.Verified ReviewReviewed in Michigan on May 4, 2026Overall, our past experience was fine, but when we hit hard times, our rate really ramped up. For being with Progressive for so long, I’d like to see a slightly lower payment.Verified ReviewReviewed in District of Columbia on May 2, 2026Overpriced. It needs to be lower. I drive less than 5,000 miles annually. No wrecks are my fault. No tickets.Verified ReviewReviewed in Tennessee on April 30, 2026After trading for a different vehicle, my rates doubled! That is why I am currently checking other insurance companies.
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Progressive customer reviews: Read what over 21,403 Insurify customers have to say about Progressive
Below, you can view more than 21,403 Progressive reviews from real Insurify customers from the last 12 months.
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