Insurify Quality (IQ) Score for Progressive: 8.7/10
NAIC complaint index: 0.74 (Lower than expected)
Average monthly premium from Progressive: $146
Our take on Progressive insurance
Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.
Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.
Progressive customer service reviews
Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.
Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.
- Verified ReviewReviewed in Missouri on May 12, 2026Progressive has been great with very competitive rates.Verified ReviewReviewed in Washington on May 10, 2026I have never had to use it, and hopefully never will. I have never heard anything negative about them.Verified ReviewReviewed in Pennsylvania on May 9, 2026Smooth claim resolution.Verified ReviewReviewed in New Jersey on May 6, 2026I have Progressive for my SUV but got it for my truck.Verified ReviewReviewed in Florida on May 5, 2026Progressive is good, but expensive, and they did not keep their word about a discount for an item I kept plugged into my vehicle. I hardly drive my personal vehicle as I work a lot and have a company truck.Verified ReviewReviewed in South Carolina on May 5, 2026It seems to be a good insurance company, but I have not had to file a claim to date. There are cheaper-priced insurance companies out there, but are they as good as the one I am using?Verified ReviewReviewed in Minnesota on May 4, 2026Progressive is awesome with claims. I hit a deer a few years ago and getting the coverage I paid for was hassle-free and very easy. I also had to have my car towed once and they were able to send a tow truck my way very quickly and without a lot of effort. However, you PAY for Progressive. In my research, it's definitely one of the most expensive options no matter what coverage level you're at. This wasn't always the case. I have had Progressive for the majority of my time driving (30 years) and their pricing used to be competitive. It does not seem to be anymore. I have recently switched to State Farm solely because of cost.Verified ReviewReviewed in Virginia on April 27, 2026Great! I do not drive much. No issues to discuss with Progressive.Verified ReviewReviewed in New York on May 11, 2026They're okay, I guess, but it's too much money for me. I need a cheaper policy, and if I find one, I might change.Verified ReviewReviewed in Mississippi on May 11, 2026I hit a fox, which knocked a headlight out, and I needed to have the bumper replaced. The fog lights were also damaged, totaling $1,700 in damages. I filed a claim but didn't receive anything except an increase in my insurance from $266 to $340.Verified ReviewReviewed in Utah on May 9, 2026Do not use Progressive; you pay more.Verified ReviewReviewed in Georgia on May 9, 2026Don't use! Started off with a low rate, then it doubled on the first renewal.Verified ReviewReviewed in Arizona on May 5, 2026They sign you on at a low price, but the next year it starts going up significantly.Verified ReviewReviewed in Illinois on May 4, 2026Rates are good at first, but then they just keep going up. It's crazy.Verified ReviewReviewed in Minnesota on May 3, 2026I was charged $10.00 for canceling my old policy with Progressive and found a cheaper rate with another broker, again with Progressive. When I called Progressive to make sure my old policy was canceled and my new policy went into effect on 5/1/26, the agent I spoke with said I needed to pay a $10.00 cancellation fee. He said it was a new policy with Progressive! So I paid with my debit card and gave him all my info, including my CVV code. A day later, I had all these fraudulent charges amounting to almost $1,000 on my debit card! My bank was quick to notice and declined most of the charges, but again I'm inconvenienced waiting for my new card. I don't know if this incident with talking to the Progressive guy and giving him my debit card info has anything to do with the fraudulent charges on my account, but it sure is fishy that a day later after talking to him, this happens! He even sent me a receipt of $10.00 to my email! Was this legitimate? Do you guys charge $29.00 to cancel policies? If not, you owe me a refund and you better check out more carefully the people that supposedly work for your company!Verified ReviewReviewed in Washington on May 2, 2026Overall, my experience has been good for the last 5 years. They handled a claim when a garbage truck hit my parked car. The city insurance wanted to total my car, but Progressive paid to have it fixed. That was nice. I think they're fairly overpriced like most insurance, but they were the cheapest I found.
Progressive discounts reviews
Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.
Below are reviews from real Progressive customers about the insurer’s available discounts.
- Verified ReviewReviewed in South Carolina on April 30, 2026We only had one major issue with Progressive. The plug-in device that monitors driving wasn’t compatible with my car and short-circuited the electrical system. It cost us a lot of money, time off work, and many diagnostic tests to find what was causing my car’s issues. We were told by the mechanic to remove the devices so as not to cause more issues after we had the car repaired. Other than that, no big issues.Verified ReviewReviewed in New Mexico on April 23, 2026The website is easy to navigate, and the prices are reasonable. However, I was late on one payment, and they raised my premium. Times are hard right now; I just wish they had a grace period.Verified ReviewReviewed in South Carolina on April 23, 2026I haven't found anyone that can beat their price.Verified ReviewReviewed in Wisconsin on April 20, 2026I have both home and auto insurance with this company. I'm very satisfied.Verified ReviewReviewed in Rhode Island on April 20, 2026I am an excellent driver, so I really haven't had any issues with them. I pay my monthly bill and that's it.Verified ReviewReviewed in Wisconsin on April 19, 2026Awesome customer care.Verified ReviewReviewed in New Hampshire on April 17, 2026The low cost is incredible, and I love Flo and Jamie!Verified ReviewReviewed in New Jersey on April 16, 2026The agent was very helpful.Verified ReviewReviewed in Illinois on May 3, 2026Good. Insurance went up without any accidents or tickets. I pay enough as it is.Verified ReviewReviewed in Texas on May 2, 2026Don't use Snapshot. The algorithm isn't based in reality and will likely result in your rate going up.Verified ReviewReviewed in Nebraska on April 30, 2026It is available in the area where I reside.Verified ReviewReviewed in North Carolina on April 28, 2026Always compare; you may find something more affordable.Verified ReviewReviewed in Wisconsin on April 27, 2026The thing I do not care for is that the car insurance and renters insurance are two separate departments. I would rather have it bundled together like they advertise.Verified ReviewReviewed in Alabama on April 26, 2026I needed the least expensive option with full coverage for my Saturn, and this was it. I just started the policy, so I don't know about the service yet.Verified ReviewReviewed in Texas on April 26, 2026They are horrible if you have a small claim that is under your deductible. I was rear-ended in October and no one will help me get reimbursed from the man's insurance because it's under my deductible amount. My agent is absolutely no help either. I'm up for renewal and I will change insurance companies.Verified ReviewReviewed in South Carolina on April 26, 2026They have always been responsive when I call for advice; however, I have not had to use their services so far.
Progressive claims handling reviews
While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.
Below, you can view real claims handling reviews from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Vermont on April 17, 2026Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.Verified ReviewReviewed in Ohio on April 14, 2026Very good. They discounted my windshield repair by $69!Verified ReviewReviewed in Texas on April 14, 2026Good insurance until you have to use it. My policy jumped $1000 for 6 months, so I left!Verified ReviewReviewed in Minnesota on April 11, 2026It was very good, got a better price.Verified ReviewReviewed in Massachusetts on April 10, 2026Very good and definitely recommend to anyone.Verified ReviewReviewed in Michigan on April 10, 2026All my experiences have been good except it seems my policy goes up too often. You should offer better prices to current customers rather than new ones.Verified ReviewReviewed in Florida on April 9, 2026They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.Verified ReviewReviewed in New Jersey on April 8, 2026Discounts are applicable but only for perfect drivers! If you have a claim, not so much! Prices do go up (not too much) every renewal. Claims are taken care of without even noticing!Verified ReviewReviewed in Missouri on May 6, 2026I updated my policy to add my children, and they downgraded me from platinum to silver status, raising my policy by over $700. They also requested documentation on vehicles I already had on my policy and allowed someone to fraudulently gain access to my policy.Verified ReviewReviewed in Michigan on May 4, 2026Overall, our past experience was fine, but when we hit hard times, our rate really ramped up. For being with Progressive for so long, I’d like to see a slightly lower payment.Verified ReviewReviewed in District of Columbia on May 2, 2026Overpriced. It needs to be lower. I drive less than 5,000 miles annually. No wrecks are my fault. No tickets.Verified ReviewReviewed in Tennessee on April 30, 2026After trading for a different vehicle, my rates doubled! That is why I am currently checking other insurance companies.Verified ReviewReviewed in Arkansas on April 29, 2026I would tell them how expensive this company is. After being with them for a year, they placed my 17-year-old on the policy. I had always excluded him because he has no license, and the company is charging me $500+ because they added him to the policy through the app and won't allow me to take him off. My insurance is one of the highest I have had, and I had to decrease coverage on the truck because it is so expensive.Verified ReviewReviewed in Pennsylvania on April 29, 2026Not great. They are four times the price of anyone else to add a car and a driver, even though I already have coverage with them.Verified ReviewReviewed in Washington on April 28, 2026Lower premiums, ease of getting insured.Verified ReviewReviewed in Georgia on April 25, 2026It's a good service, but I think it's expensive for the type of car and the year. Paying $273 every month is a lot for me.
Progressive value for money reviews
Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.
Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.
- Verified ReviewReviewed in Texas on April 23, 2026Quick and easy plus good rates.Verified ReviewReviewed in Texas on April 23, 2026Never had any problem with them.Verified ReviewReviewed in Pennsylvania on April 7, 2026We have not had an accident or a ticket in the last 25 years, so we actually never have had any claims.Verified PurchaseReviewed in Texas on April 6, 2026The prices offered are really great.Verified ReviewReviewed in Ohio on April 4, 2026Quality coverage by a quality company.Verified ReviewReviewed in Minnesota on April 1, 2026It went very smoothly and I always appreciate that when it's unwanted and unexpected!Verified ReviewReviewed in Nebraska on March 29, 2026I have had Progressive for many years. I have driven with the Snapshot on for several years. It does remind me about hard braking, etc.Verified ReviewReviewed in Wisconsin on March 28, 2026Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.Verified ReviewReviewed in Georgia on May 12, 2026It's a lot cheaper than Progressive.Verified ReviewReviewed in North Carolina on April 28, 2026They seem to be the cheapest for now. I get new quotes every 6 months.Verified ReviewReviewed in North Carolina on April 26, 2026Average pricing, customer service is good. There should be more discounts for low mileage driving.Verified ReviewReviewed in Louisiana on April 25, 2026Too expensive for minimum coverage.Verified ReviewReviewed in Texas on April 24, 2026I haven’t had to place a claim so far, but their pricing is about to price me out of the market! I’m a 69-year-old single male with a good clean record, my premiums should not be so high!Verified ReviewReviewed in Delaware on April 24, 2026Expensive with no driving violations, situations, etc.Verified ReviewReviewed in Pennsylvania on April 22, 2026I switched to them at a certain place, and not even 6 months later, it went up $35, so that's kind of left a bad taste in my mouth.Verified ReviewReviewed in Georgia on April 21, 2026The rates are too high for old cars, but because I've been with them for a while, it's cheaper than starting with a new company.
Progressive policy transparency reviews
Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.
Read real reviews about policy transparency from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Nevada on May 9, 2026They're the most affordable.Verified ReviewReviewed in Minnesota on April 18, 2026Before switching, my experience was fair to good.Verified ReviewReviewed in Florida on April 12, 2026Progressive is a really good car insurance company, and this is not the first time I have used them. I found the people there to be honest and transparent. When I had an issue with a previous bank account at Charles Schwab, it was Progressive that informed me about the existence of the Early Warning Detection Services, LLC, which is a company collectively owned by major banks that can reject financial transactions without alerting the consumer. Shout out to the honesty of the people at Progressive who not only informed me but provided an address and phone number. Afterwards, they helped me set up the correct policy for my vehicle.Verified ReviewReviewed in Florida on April 9, 2026I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.Verified ReviewReviewed in Ohio on April 4, 2026I really liked Progressive and was referring friends and family to them. Then they increased my rate by over $120, saying it was because I bought a new car. I found cheaper insurance with State Farm for the same coverage. Then Progressive charged me $63 when I canceled. While their service was great, they did nothing to keep me with them.Verified ReviewReviewed in New York on April 2, 2026Excellent so far. We've been together for almost 3 years.Verified ReviewReviewed in Hawaii on April 1, 2026Less expensive.Verified ReviewReviewed in Wisconsin on April 1, 2026I have Progressive auto insurance, and they have been raising prices on me, but it's still the best option out there!Verified ReviewReviewed in Montana on April 27, 2026With Progressive, I cannot understand why my rate is so darn high. My friend with an almost identical policy has a much cheaper rate.Verified ReviewReviewed in Indiana on April 27, 2026Starts out with a medium to high initial payment, then stays high for 6 months. Then, without any accidents, pull-overs, or any problems, the insurance company might decrease the rate by thirty cents. I haven't had any issues since I got my license back several years ago, but my full coverage payment is through the roof, and I can't understand it.Verified ReviewReviewed in Florida on April 27, 2026First, I was quoted $31.50 per month, which was $189 for 6 months, but the woman on the phone couldn’t find my quote, and the system wanted to charge me $380 for six months. It really felt like a bait and switch tactic. Really too bad because I had used them previously and all went well.Verified ReviewReviewed in New York on April 26, 2026I received no discounts for being a senior and driving less. Instead of getting discounts, it seems prices went up. I am undecided about recommending it to friends. Also, I changed banks and had trouble having my bank source accepted for payments.Verified ReviewReviewed in Kansas on April 25, 2026They raise their prices on people like me with a great driving record way too often.Verified ReviewReviewed in Florida on April 24, 2026Prices were very high, but it seems that is a problem in Florida for all insurance.Verified ReviewReviewed in Washington on April 22, 2026I feel that even with loyalty, there aren't many discounts on renewal with State Farm. I remember every 2 years I would get a huge discount for not having claims.Verified ReviewReviewed in Maryland on April 19, 2026The car insurance and handling of claims have been promising.
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Progressive customer reviews: Read what over 20,824 Insurify customers have to say about Progressive
Below, you can view more than 20,824 Progressive reviews from real Insurify customers from the last 12 months.
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