Is Progressive a Good Insurance Company? Reviews From Over 24,818 Customers

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

View Progressive customer service reviews

Rori

Verified Review

Progressive Auto Insurance

Reviewed in New Jersey on September 24, 2026

Check them out. They’re very helpful and friendly.

Leticia

Verified Review

Customer service is very professional, and they have the right answers and are very helpful.

Reviewed in Florida on September 19, 2026

The best.

Sharon

Verified Review

Good Customer Service

Reviewed in Georgia on September 19, 2026

The cost is reasonable.

Robert

Verified Review

Corporate Inflates Renewal Premiums — Shop Around

Reviewed in Idaho on September 18, 2026

They keep raising the price 25–50% every time it’s up for renewal. I go to my agent and get the same policy for the lower, previous price. The local agents are good, but the corporate office keeps raising prices to see who’s willing to pay too much.

Steven

Verified Review

Very good

Reviewed in Texas on September 16, 2026

They answer all of your questions, and I believe they’re very clear about what you’re asking.

Sherry

Verified Review

Best Insurance Ever

Reviewed in Florida on September 15, 2026

I have and will continue to recommend Progressive. They have the best people, and I’ll stay with them for as long as I’m driving.

Sheila

Verified Review

Fast and easy, not a mess of unnecessary calls

Reviewed in Maine on September 15, 2026

Great.

Henry

Verified Review

Positively Progressive

Reviewed in Texas on September 13, 2026

Car insurance is never a fun conversation to have with friends, but at least the people at Progressive are nice, friendly, and respectful.

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Janet

Verified Review

Progressive: Poor Customer Service

Reviewed in Colorado on September 29, 2026

Never use them. The rep I spoke with literally yelled at me and kept interrupting me. I wanted to know why my insurance doubled, and he said it was because I didn’t send verification. I told him I made two payments and was never told that was needed. They just sent a statement showing my insurance went from $76 to $180 for liability.

Erik

Verified Review

It has been the worst. I had to switch insurance. Most expensive, but cheap help.

Reviewed in New Jersey on September 28, 2026

The worst experience ever. The service was poor. They overcharged me hundreds more than the next offer, without any help or assistance to keep me as a loyal customer. No help with a rental car, and no assistance when someone crashed into me.

Abel

Verified Review

My insurance is the worst for customer service

Reviewed in Idaho on September 26, 2026

Roadside assistance is terrible. I got transferred from one employee to another and ended up having to go through AAA to get roadside help.

Rocio

Verified Review

Most insurance is overpriced, and when you need it, it’s no help

Reviewed in Illinois on September 22, 2026

I had an accident that wasn’t my fault, and my agent wasn’t very helpful.

Joseph

Verified Review

Uneducated, Caused a DMV Issue, and Refused to Help Resolve It

Reviewed in Florida on September 21, 2026

They over-insured me. They made me take out two policies—one for New York and one for Florida.

Sharon

Verified Review

Progressive Insurance Service

Reviewed in Illinois on September 21, 2026

I had Progressive Insurance. The price started out moderate and then quickly increased for no apparent reason. When I questioned the increase, their customer service agents became combative. I should have received several discounts based on my age and an accident- and traffic-free record. Progressive has great commercial marketing; however, their customer service and pricing felt like a bait-and-switch.

Ivelisse

Verified Review

Rude Representatives

Reviewed in Florida on September 19, 2026

They raise your prices, and they don’t value the years you’ve been with them.

Karen

Verified Review

Love to Hear From You, Progressive

Reviewed in New Jersey on September 7, 2026

I’d like them to contact me to help lower my bill. There are many reasons my bill should be lowered.

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Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

View Progressive customer reviews for discounts

Glennis

Verified Review

The Lady Explained Discounts and Other Policies That Can Help Me

Reviewed in Ohio on September 5, 2026

Have the representative search for available discounts for you and any extra bonuses.

Dianne

Verified Review

Progressive Is Terrific

Reviewed in Texas on August 5, 2026

If you drive well, Progressive rewards you with lower rates.

Martin

Verified Review

Excellent service, but it will cost you

Reviewed in New Jersey on July 20, 2026

Excellent customer service and claims reps. A decent amount of coverage options and discounts, but over the last few years, premiums have really gone up as my vehicle depreciates in value.

Jarrett

Verified Review

Excellent

Reviewed in North Dakota on July 9, 2026

Use the GPS tracker if you’re a safe driver.

Jarrett

Verified Review

Progressive > All Others

Reviewed in North Dakota on June 24, 2026

Progressive is really good. I love my Snapshot discount.

Drew

Verified Review

Quote Experience Was Good

Reviewed in Virginia on June 7, 2026

Ask for all discounts. Research each insurance company you quote with. Make sure you are comparing the same coverage levels.

Leonard

Verified Review

Progressive Insurance Rocks!

Reviewed in Ohio on April 14, 2026

Very good. They discounted my windshield repair by $69!

Ida

Verified Review

Disappointed

Reviewed in Ohio on April 4, 2026

I really liked Progressive and was referring friends and family to them. Then they increased my rate by over $120, saying it was because I bought a new car. I found cheaper insurance with State Farm for the same coverage. Then Progressive charged me $63 when I canceled. While their service was great, they did nothing to keep me with them.

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Albert

Verified Review

Al's Review

Reviewed in South Carolina on September 30, 2026

Do not sign up for Progressive’s tracking app. It records radio talk shows and may interpret them as the driver talking on the phone.

Robin

Verified Review

I slid into a pole during the winter, and they charged me for the accident and raised my rates

Reviewed in New Jersey on September 15, 2026

They don’t have accident forgiveness. They charge for every accident and raise your rates.

Kenneth

Verified Review

Just Okay

Reviewed in Texas on September 13, 2026

Simply average. I haven’t had any accidents in years, but I haven’t received any additional discounts, follow-up, or outreach, and my costs have been steadily rising.

Gail

Verified Review

Skip the Snapshot app—it isn’t worth it!

Reviewed in Indiana on September 9, 2026

While it’s billed as a way to get a discount, the Snapshot app has given me very little in return while allowing the company to benefit from collecting my personal data.

Bradford

Verified Review

Don’t Use Them If You Want to Save

Reviewed in Georgia on September 5, 2026

Okay for now. Don’t use Progressive because your first six months, your rate is reasonable, but when it comes time to renew, your rate jumps an extra $200–$300 a month. Their Snapshot driving feature through the app is horrible. It should only pick up driving in the insured vehicle, but instead it logs vehicles that aren’t insured by Progressive, like company vehicles. I’ll never use them again.

Bridgett

Verified Review

Progressive Is Regressive

Reviewed in Alabama on September 3, 2026

There are only a few discounts. The premiums either stay the same or, most of the time, go up. In one instance, I removed a car from my policy because I sold it, but for several months I kept getting charged for that vehicle. I asked for a refund, and Progressive never answered me back.

Edward

Verified Review

I drive less than 50 miles. Over the past two years, my insurance has kept going up. If you don’t believe me, use one of those apps that shows how you drive, and you’ll see the super low mileage I drive.

Reviewed in Hawaii on September 1, 2026

I drive less than 50 miles. Over the past two years, my insurance has kept going up. If you don’t believe me, use one of those apps that shows how you drive, and you’ll see the super low mileage I drive.

Robert

Verified Review

Check All Insurance Companies for the Best Rate

Reviewed in Nevada on August 27, 2026

They need to give seniors with great driving records better discounts!!

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Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

View Progressive customer reviews for claims handling

Carolyn

Verified Review

Claims Process

Reviewed in New Jersey on September 7, 2026

Excellent claims process.

Sol

Verified Review

Accident? No problem

Reviewed in New Jersey on August 4, 2026

Great to work with.

Clarence

Verified Review

Always paid my claims.

Reviewed in Louisiana on August 2, 2026

Progressive is a good company, and I have never had a bad experience with them.

Jessica

Verified Review

Progressive Review

Reviewed in Idaho on June 19, 2026

When I filed a claim last year, they were very helpful and communicated everything, making the whole process simple and easy to understand. My only issue was that my policy kept increasing. My policy renewed every 6 months, and during that time, my policy increased by $75. They couldn’t really explain why, other than mentioning the claim I had a year ago, but that shouldn’t have affected me in these recent 6 months. So I switched policies.

Kathleen

Verified Review

Great Claim Service!

Reviewed in California on June 7, 2026

The claim service was fabulous! However, the rates are kind of high.

Adrian

Verified Review

My Two Cents

Reviewed in North Carolina on June 5, 2026

Claims are handled fast. Customer service is good, but their policies are expensive compared to other popular agencies.

Robert

Verified Review

Smooth

Reviewed in Pennsylvania on May 9, 2026

Smooth claim resolution.

Maxwell

Verified Review

Incredible coverage at a high price.

Reviewed in Minnesota on May 4, 2026

Progressive is awesome with claims. I hit a deer a few years ago and getting the coverage I paid for was hassle-free and very easy. I also had to have my car towed once and they were able to send a tow truck my way very quickly and without a lot of effort. However, you PAY for Progressive. In my research, it's definitely one of the most expensive options no matter what coverage level you're at. This wasn't always the case. I have had Progressive for the majority of my time driving (30 years) and their pricing used to be competitive. It does not seem to be anymore. I have recently switched to State Farm solely because of cost.

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Aneesah

Verified Review

Trash. Worst Insurance

Reviewed in Massachusetts on September 30, 2026

Worst claim process ever. If you have any claims with them, at-fault or not, they raise your rate even when you’re not at fault. I’ve been loyal to them for close to 10 years and have had my license for 10 years, yet every year my rate increases even with a great driving record.

Larry

Verified Review

Disgusting company!!

Reviewed in North Dakota on September 27, 2026

Absolutely disgusting. They’ve been penalizing me for three years already for an accident they didn’t even pay for.

Steve

Verified Review

Great Prices / Customer Service Not So Great

Reviewed in Illinois on September 23, 2026

Claims and general communication, even for non-fault claims, have been poor based on my experience. Homeowners insurance transparency was also poor due to outsourcing.

Jonnits

Verified Review

Progressive doesn’t stand by you when you’re in the right. They paid out for an accident that wasn’t my fault, and they didn’t provide vehicle photos as proof of damage. Progressive paid out anyway and increased my payment by $300. I’ve also been a loyal customer.

Reviewed in Maryland on September 22, 2026

Progressive doesn’t stand by you when you’re in the right. They paid out for an accident that wasn’t my fault, and they didn’t provide vehicle photos as proof of damage. Progressive paid out anyway and increased my payment by $300. I’ve also been a loyal customer.

Drew

Verified Review

Let the Buyer Beware... Caveat Emptor...

Reviewed in California on September 22, 2026

They’re on time when it comes to sending you the bill for alleged service, but pretty slow going the other way. I had two incidents this past year, and both were handled poorly. They denied uninsured motorist coverage for a hit-and-run because they wanted information on the other driver and vehicle. It was a hit-and-run—none of that was available. It took my lawyer getting involved before they relented. After that, they doubled my premium.

Jack

Verified Review

They Suck

Reviewed in Texas on August 31, 2026

My rate was a little high, but after I had an accident (I was run off the road by another car that drove away), they doubled my payment.

Jacque

Verified Review

Bad Communication

Reviewed in Washington on August 21, 2026

They weren’t transparent about how they handled my claim and didn’t communicate the result. They closed the case and didn’t inform me. They also doubled my monthly rate.

Lawrence

Verified Review

Not customer-friendly

Reviewed in Florida on August 9, 2026

Overpriced, poor service, not customer-friendly, and it was difficult to schedule meeting times between the adjuster and the body shop without leaving my car, with no solid information or timeframe for when the adjuster would come to the shop.

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Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

View Progressive customer reviews for value for money

Michael

Verified Review

Premiums are reasonable. I’ve never had a claim, so I can’t rate that. My premium keeps going down every six months.

Reviewed in Missouri on September 19, 2026

Premiums are reasonable. I’ve never had a claim, so I can’t rate that. My premium keeps going down every six months.

Mary

Verified Review

Best Quote

Reviewed in California on August 31, 2026

They’ve been cheaper than the other quotes from you guys.

Michael

Verified Review

Progressive, Fair Pricing

Reviewed in Georgia on August 27, 2026

Best price for the coverage I’ve seen to date.

Penny

Verified Review

New Hopes, New Opportunities

Reviewed in Kentucky on August 26, 2026

Better rates and several coverage options we didn’t find with other companies.

Douglas

Verified Review

Good, Fair Premium

Reviewed in Pennsylvania on August 14, 2026

Excellent auto coverage, and the premium is a lot less expensive.

Milton

Verified Review

A Plus for Progressive

Reviewed in Maryland on August 10, 2026

My daughter and my wife both had at-fault accidents, and I thought my premium would double. I have Progressive now, and it turns out that, so far, Progressive is still the cheapest.

Marion

Verified Review

Love the Savings

Reviewed in Florida on August 7, 2026

It was a good experience. I was able to compare and save.

Teddy

Verified Review

Good So Far

Reviewed in Arkansas on August 2, 2026

Progressive insurance for our three vehicles has been good so far. Rates seem fair. I haven’t had to file a claim yet, so we’ll see.

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Carl

Verified Review

I think their rate is high for seniors. I drive less, have no accidents or tickets, and have good credit.

Reviewed in Georgia on September 29, 2026

I think their rate is high for seniors. I drive less, have no accidents or tickets, and have good credit.

Meredith

Verified Review

They suck and are losers

Reviewed in Michigan on September 22, 2026

I’ve been with Progressive for over 15 years and never had a claim or anything. A few months ago, I needed my car towed about a mile, and they refused to help because that wasn’t part of my coverage. I’ve paid them tens of thousands of dollars and never needed help even once, and they wouldn’t tow me down the street because of a technicality. That’s why I’m searching for new insurance.

Darnell

Verified Review

Fair

Reviewed in Maryland on September 22, 2026

Just joined, but I can say they’re $400 cheaper than Progressive.

Leon

Verified Review

Angry!

Reviewed in New Jersey on September 21, 2026

I feel like I’m being robbed. It’s $200+ a month coming directly out of my account, and my wife and I are on fixed incomes (Social Security). What am I paying for? Just the right to drive our cars? Before we reached age 65, we could get dollar-a-day insurance, which was all we needed. I feel like I’m paying a lot and getting nothing for my money. In short, if my wife or I have no infractions for a given month, I think that $200+ should roll over to the next month, and so on, until there’s something to pay for. Otherwise, what did I pay $200+ a month for?

Tom

Verified Review

5

Reviewed in New York on September 21, 2026

You're expensive. You raised my rates and didn’t tell me. I'm looking for more affordable plans.

Dene

Verified Review

They get their foot in the door, then they take advantage of you.

Reviewed in Virginia on September 16, 2026

Considering it came at a 53% discount from what Progressive was charging, it's been very good.

Debra

Verified Review

Hard to Afford on a Fixed Income

Reviewed in Virginia on September 10, 2026

Good insurer, but their premiums are getting very expensive. I’ve had no claims, tickets, or accidents since being with them, and I’m paying over $100/month. Also, I’m a retired senior who drives less than 10 miles per week, so I feel like I should be getting a much lower premium.

David

Verified Review

It Pays to Compare Rates With Different Insurance Companies

Reviewed in Virginia on September 9, 2026

For us, it’s a good insurance company—don’t get me wrong. They’re in the running for some of the best rates, but I know I can do better because I have no traffic tickets or accidents. Nothing at all in my 70 years of driving—well, I take that back. I started driving when I was 17. But Liberty let me get rated to give better rates, so I checked with them. Liberty Mutual did save me $300. They were charging me $817 every six months for full coverage on two vehicles. Liberty Mutual has the same coverage, with slightly better optional coverage, for $300 less.

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Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

View Progressive customer reviews for policy transparency

Sandra

Verified Review

Two Years of Satisfying Coverage

Reviewed in Georgia on September 11, 2026

Upfront fees were clear, the app was easy to navigate, and my questions were answered when I spoke with an agent.

Adalberto

Verified Review

It was detailed and the options were there.

Reviewed in New York on May 27, 2026

Amazing

Sandra

Verified Review

Good

Reviewed in Georgia on February 24, 2026

The app is sufficient to compare pricing, and all information is clear.

Richard

Verified Review

Upfront and Honest

Reviewed in South Carolina on February 20, 2026

Always there when I need them.

Angela

Verified Review

They explain everything

Reviewed in Missouri on January 10, 2026

They explain everything.

Alan

Verified Review

Excellent

Reviewed in Massachusetts on January 3, 2026

It's been very easy to understand.

Josue

Verified Review

Easy process

Reviewed in Florida on November 12, 2025

Not yet, but the process was easy to understand. I am starting on 11/16/2025.

Dennis

Verified Review

Good company for low rates

Reviewed in Florida on October 31, 2025

No problems, everything is well explained.

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Enjoli

Verified Review

Disgruntled by Deception

Reviewed in Maryland on September 28, 2026

Honestly, I feel like Progressive is pretty misleading in how they deal with their customers. I’ve gone back and forth with them for years, and I feel unappreciated. I would never refer anyone to them. The customer service reps are great and they try their best. However, I feel like I’m being overcharged all the time. I haven’t been in an accident in over 20 years, so I’m not sure what the problem is.

Curtis

Verified Review

Not Good

Reviewed in Oklahoma on September 21, 2026

Misleading. Don’t assume what you’re told is exactly what you’ll get. Make sure you read the coverage before you sign. Misleading!

James

Verified Review

Bait and Switch

Reviewed in Missouri on September 18, 2026

My current car insurance is new, so I can’t say much yet. My prior insurance with Progressive was good until renewal, when I was hit with a 75% rate increase, so I told them goodbye. They get you in cheap, and then when it’s time to renew, they raise your rate a lot.

Doreen

Verified Review

Progressive Is Not So Great

Reviewed in California on September 16, 2026

I used to live in Nevada. I kept my Nevada license because I had just gotten it, and it’s one I can fly with. It’s also good for 8 years. They raised my insurance by $50 because I had that license and not a California one.

Oscar

Verified Review

Average

Reviewed in South Carolina on September 8, 2026

Progressive does not provide driving information that affects policy rating.

Mark

Verified Review

12 Years, and They Still Tried to Pull One Over on Me

Reviewed in Colorado on September 4, 2026

I left because they added an unlicensed driver—who doesn’t even live at my address—without my consent, which would have more than tripled my rates. I’ll never recommend them or use their services again.

Patricia

Verified Review

Bad Company

Reviewed in South Dakota on August 25, 2026

I had Progressive until the end of the month. I did an online quote, and when I called about it, they told me they couldn’t give me that price. So I canceled.

Cory

Verified Review

Progressive No More

Reviewed in Wyoming on August 24, 2026

Progressive gives you one price and then raises it without confirming it with you. They’re not a good company to work with. They talk to you over the phone like you’re an idiot. They knew my mailing address was not where I live but still added a teenage kid to my policy. I made it very clear to them at the start of my policy. None of the people at that household had access to my vehicles. I felt like they were trying to scam me. Geico is the best option for single middle-aged males.

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Progressive customer reviews: Read what over 24,818 Insurify customers have to say about Progressive

Below, you can view more than 24,818 Progressive reviews from real Insurify customers from the last 12 months.