Is Progressive a Good Insurance Company? Reviews From Over 23,312 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie Powers
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $136

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

  • Cheryl
    Verified Review
    Happy Customer With Progressive
    I'm happy with my lower rates. The only thing I don't like is when an animal darts out in front of your car and you have to quickly slam on the brakes to avoid hitting it on a well-traveled road—the tracker that's plugged in chirps like you're a bad driver. We have no control over when an animal darts out in front of our cars.
    Destinie
    Verified Review
    Good luck, insurance shoppers.
    They seem pretty straightforward. I do think it’s unnecessary to have my rates increased just because I no longer have multiple policies. I’m trying out the Snapshot tool for the first time, but I already think it’s not going to work for me based on some things it will dock you for that I have to do. But I guess we’ll see. They do seem to be the cheapest out of everyone so far.
    Eric
    Verified Review
    Progressive Is Great
    No issues at all. When I have a question, they’re there to answer.
    Manuel
    Verified Review
    Love
    Love Progressive.
    Janet
    Verified Review
    Hip! Hip! Hurray!
    We are very satisfied with your service.
    Kathleen
    Verified Review
    Excellent
    Progressive is excellent.
    Peter
    Verified Review
    Excellent
    Check around for other quotes.
    Leslie
    Verified Review
    Less Progressive
    Progressive has always had my back, and I trust them.
    George
    Verified Review
    Progressive Is the Best Vehicle Insurance for Me!
    Very nice.
    David
    Verified Review
    Ugh
    The cost of my policy keeps going up by $20 every six months. Cars depreciate, so I feel like I’m getting less value for my money. I’m not happy.
    Kevin
    Verified Review
    Not for Me
    Too expensive. I don’t like that they sometimes won’t allow new OEM parts for repairs. Not worth what I was paying.
    Donald
    Verified Review
    Flow and Progressive
    Better than Progressive—no bait-and-switch, and they don’t try to send you a bill for coverage you already paid for.
    Shannon
    Verified Review
    Progressive consumer
    I’ve done everything online and haven’t spoken with a live person even once, so I have to say it’s been fair. I do believe I’m being charged almost double what I should be for car insurance alone on one vehicle, which is a 2013 model.
    Louis
    Verified Review
    Average
    Too expensive. It increased for no reason.
    Robert
    Verified Review
    Discounts?
    No discounts were presented at the time I purchased my insurance coverage.
    Naja
    Verified Review
    No Loyalty for Long-Term Customers
    Too expensive, and the price increases for no good reason. No customer loyalty.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

  • Thomas
    Verified Review
    All seniors should review their auto insurance costs today.
    Progressive is our current insurance company.
    Matthew
    Verified Review
    Flo Is Killing It
    The insurance team was quick and responsive, and they even got me a lower quote than I anticipated.
    Lothar
    Verified Review
    I Wouldn’t Go With a Different Company.
    Excellent.
    Leonardl
    Verified Review
    Go with MAPFRE Insurance; they're the cheapest
    Very good.
    Donald
    Verified Review
    ????
    AAA is OK.
    Jose
    Verified Review
    Happy with Progressive Insurance
    I’m 90% happy with Progressive, and I’d say they’re one of the best insurance companies on the market today.
    Leslie
    Verified Review
    The Best
    Very good, and I wouldn’t change a thing.
    Karen
    Verified Review
    Price
    Progressive is the best out there and very reasonably priced.
    Jonathan
    Verified Review
    Poor
    It keeps going up over time.
    Connie
    Verified Review
    Feeling Upset
    Every six months, my insurance rates go up. I’m 70 years old, and I pay $165 a month. I only have Social Security. I’m retired and only drive my car maybe 25 miles a week. The car is a 2013. I feel like I’m being taken advantage of.
    Jennifer
    Verified Review
    Sneaky
    My premium doubled, and instead of communicating what happened, they just charged my account. It was unexpected and really affected my finances for the month.
    Nicole
    Verified Review
    Good company, but prices are crazy!
    I don’t have a terrific driving record, but the pricing is through the roof!
    Michael
    Verified Review
    OK
    The price has gone up considerably, even though I haven’t had any accidents or changes to my commute. Since I started about 3 and a half years ago, my annual premium is up by over $1,000.
    Russell
    Verified Review
    Beware of Cheap Rates
    We had to file a fairly large collision claim shortly after switching from Allstate. They treated me suspiciously, like I was trying to commit fraud. When they switched our homeowners policy, they were supposed to notify Allstate, but they failed to do so. If I could turn back time, I would have kept Allstate. I’ve warned others in my family not to be taken in by their cheap rates.
    Drew
    Verified Review
    Caveat Emptor...
    Expensive, and not very helpful when you have issues.
    Roger
    Verified Review
    Progressive Auto
    I’m canceling because my rates increased.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

  • Martin
    Verified Review
    Excellent service, but it will cost you
    Excellent customer service and claims reps. A decent amount of coverage options and discounts, but over the last few years, premiums have really gone up as my vehicle depreciates in value.
    James
    Verified Review
    Excellent
    Shop pricing.
    Rodric
    Verified Review
    Investigate these car insurance companies, and ask for full coverage up front!
    Ask for full coverage up front.
    Taylor
    Verified Review
    Progressive Is Good to Me
    Come prepared with quotes from other companies, and typically they’ll come in lower.
    Julie
    Verified Review
    Good insurance, but pricey
    The only thing that frustrates me and my husband is how we try to opt out of PIP (we have Medicare & a supplemental insurance) and the insurance policy refuses to let us out of it.
    Evelyn
    Verified Review
    Progressive Insurance
    Don't use your real phone number while online shopping for car insurance. You will get many spam calls. Otherwise, I have enjoyed how easy and inexpensive Progressive has been. Their app is great and super easy to use!
    Ivan
    Verified Review
    Fast and easy-to-use website
    Usability is 100% excellent.
    David
    Verified Review
    I want to find a better insurance company
    The price is too high for a 16-year-old car and a driver over 55.
    Mary-Lou
    Verified Review
    Progressive Is Your Answer!
    Dependable and reliable.
    Jose Danny
    Verified Review
    Customer Service
    Customer service (online) lacks knowledge about how to cancel a policy.
    Willie
    Verified Review
    Why Not to Get Progressive
    I wouldn’t recommend Progressive. I used to be a Platinum client for over 10 years, but they’re constantly raising prices. In Florida, they made so much money that the government said they had to give back a credit. So they gave us two months, and then on the third month they tried to raise my payment by almost $100. Make that make sense. Then they said it was because of where I live—except I just moved to the suburbs of Miramar. I lived in Miami for over six years. So they seem dishonest. No thank you. I’d rather try another company.
    Jimmy
    Verified Review
    Good
    The price was right.
    Bomark
    Verified Review
    Pricey
    I was quoted for insurance and had the policy for six months. All of a sudden, it went up $400 a year. No accidents or anything—there was no reason given. They get you in with a cheap quote, then raise the rate after you sign up.
    Patti
    Verified Review
    Average
    High rates for someone who hardly drives 20 miles a week.
    Daniel
    Verified Review
    Sick of Premium Hikes
    I’m seriously considering looking for a new policy because my current insurer keeps raising my premiums, and I want to see if there’s a more reasonable option out there.
    Ronda
    Verified Review
    Progressive Not Recommended
    When I first got it, they promised my rates weren’t going to go up. But since I started, it’s increased every 6 months. That was in 2024. Now it has doubled. They also say that every year I’m with them, the insurance goes down, but my insurance is due in August and I’m not very happy to pay that amount. Still, I’m paying it.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

  • Linda
    Verified Review
    Stop Here First!!
    Everyone at Progressive has always been very kind and has given me the best rates.
    Antony
    Verified Review
    Wonderful
    Progressive is excellent.
    Patty
    Verified Review
    Inexpensive Coverage
    I wish Bristol’s renewal was as inexpensive as their startup policy.
    Melvin
    Verified Review
    Progressive Is Great; Caliber Collision in Bremerton, Washington Is Not
    They’ve been good. I had an accident five years ago, and the claim was handled quickly. I only had issues with the shop that did the work—Caliber Collision in Bremerton, Washington. They were terrible and didn’t even fix the car correctly. They tried to blame me and wanted me to file another claim through Progressive to fix what they never did. But Progressive has been great for the last six years.
    Jarrett
    Verified Review
    Excellent
    Use the GPS tracker if you’re a safe driver.
    Daren
    Verified Review
    Great Job
    I have no complaints about the service I'm receiving.
    Bill
    Verified Review
    Compare to get the best coverage.
    It's been good so far. I would compare several different companies to get the best coverage for the best price.
    George
    Verified Review
    I Love Progressive
    I've had no problems at all. Thank you.
    Thomas
    Verified Review
    Wanting Better Pricing
    So far, no other insurance company has a better offer. I don’t like Snapshot—it’s too sensitive, and the recovery is slow.
    Terry
    Verified Review
    Very Unhappy With Progressive
    They added a person to my policy without my approval. Then I had to get it corrected. After five years as a customer, I feel like I’m just another policy number.
    John
    Verified Review
    Progressive
    Make sure that when your policy comes up for renewal, you compare prices with other car insurance carriers.
    Nathan
    Verified Review
    I need to save money. Being on a fixed income, when my rates go up, my income goes down.
    I don’t like that being a senior (over 75) and a low-mileage driver with no accidents over the last few years doesn’t lower your rates. Plus, I am bundling with homeowners insurance.
    Rose
    Verified Review
    High rates and crappy excuses
    Go with someone else. Rates continue to rise for no reason.
    Tracy
    Verified Review
    Not Recommending Progressive Insurance
    I was a bit disappointed with how my insurance claim follow-up was handled. Unfortunately, Progressive was handling the claims for both me and the other driver at the same time. I wasn't sure if they could do this fairly, but I had no choice since we both had the same auto insurance company. The police report was a problem from the beginning, and there was no follow-up done—it was simply accepted at face value by Progressive. I would not recommend this insurance company to anyone I know at this point.
    Richard E
    Verified Review
    Great!!!!!!
    Great, I guess. Roadside assistance is the best.
    William
    Verified Review
    Price increase twice a year is not good.
    I don’t like my rate rising every six months for no reason. Next, I’m changing insurance companies.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

  • Wendy
    Verified Review
    Should Be Renamed "Regressive"
    Aside from being expensive ($180/month for me), they charge you $100 more if you don’t have autopay set up. And if the autopay fails because you don’t have enough money in your account, they put your policy in line for cancellation, which can create an insurance “gap” even though you still have a policy. They also frequently try to take the money out up to five days early. I’m going back to Geico.
    Joni
    Verified Review
    Paying Too Much
    At first, it was fine, but as usual, it kept going up and up until it's just ridiculous. I don't think I should be paying that much for insurance.
    Tasha
    Verified Review
    Haven’t had any issues and was an easy process to sign up
    Great price and coverage.
    Harry
    Verified Review
    New policy
    Satisfying and easy.
    Lisa
    Verified Review
    Great Company
    Progressive is great. No issues or problems reaching someone if you have questions. Thank you.
    Wesley
    Verified Review
    Rating insurance coverage
    Progressive Insurance is what I always use and recommend.
    Barbara
    Verified Review
    Progressive Delivers!
    Progressive is great, but there's no personal agent. It's pretty much done on the computer. Excellent service.
    Douglas
    Verified Review
    Best Coverage for the Price
    Of all the name brand companies and off-brand companies, Progressive had the best premium. All the other companies I checked with were much higher for the exact same coverage.
    Michelle
    Verified Review
    Average
    Too expensive for the coverage offered.
    Bob
    Verified Review
    Speaks for Itself
    OK. Not sure why the rates keep going up when I’ve never filed any claims.
    Sheree
    Verified Review
    My Experience with Progressive Insurance
    The only thing I don’t like about Progressive is how extremely long it’s taking for my accident claim to be addressed, and the communication with the claims adjuster has been very poor. I haven’t heard from her at all, and the representative I did speak to was trying to be helpful, but I still have many questions she obviously can’t answer. It’s just frustrating.
    Joseph
    Verified Review
    Squeezing Senior Citizens
    Like others have said, I’ve maintained a perfect driving record with no claims. I pay on time, and their way of showing appreciation is raising my rates often for no legitimate reason.
    Brian
    Verified Review
    Disappointed
    Progressive offers discounts that won't be available when you renew your policy.
    Robert
    Verified Review
    Confused about the whole thing
    I'm not very pleased with the price. Despite my age, they are using at least one accident I was involved in, even though I was not at fault.
    Daniel
    Verified Review
    I am the kind of driver an insurance company should want to retain by giving their best rate.
    Started out at a good rate. I used their plugin to show I was a good driver and drove only 3,600 miles a year, yet my rate more than doubled in 2 years. No claims, tickets, or anything negative about my driving record. I should have paid no more than $150 for 6 months.
    Caleb
    Verified Review
    As above.
    The single worst claim experience I have ever had. It took almost two weeks, and they sent me incorrect valuation/estimate reports on four different occasions, including once where I was sent a report for an entirely different customer.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 23,312 Insurify customers have to say about Progressive

Below, you can view more than 23,312 Progressive reviews from real Insurify customers from the last 12 months.

Jessie
Verified Review
Top-Rated Insurance Company
Progressive is the #1 rated in MS. I compared a bunch of sites, and every one kept coming back with Progressive as the top-rated option.
Shewana
Verified Review
Review
Currently affordable. I’d like it to stay that way.
Elizabeth
Verified Review
No Problems
I've never had to make a claim.
Sergio
Verified Review
Great Insurance Company!!
Got a great rate. My claim was taken care of with no delay, and I got my car back really fast, looking like new.
Taneka
Verified Review
Insurance
Great.
Ronnie
Verified Purchase
Progressive Is a Good Deal
Great and cheap.
Maria
Verified Review
It Was Good
It’s a little pricey.
Robert
Verified Review
When I needed Progressive to investigate an accident a couple of years ago, they did not follow through
I’m sure Progressive is a wonderful company; however, it isn’t working for me right now.
Alan
Verified Review
Way too high, and it keeps going up every six months. Both of us have good driving records, but we’re older and have poor credit, so it feels like insurance companies are taking advantage of us.
Way too high, and it keeps going up every six months. Both of us have good driving records, but we’re older and have poor credit, so it feels like insurance companies are taking advantage of us.
Erica
Verified Review
It was horrible. I was defrauded by an old friend, and Progressive wouldn’t listen to anything I said. They would not remove the payment stipulation on my policy, which ultimately led to my policy being canceled. I would tell a friend not to use them for car insurance.
It was horrible. I was defrauded by an old friend, and Progressive wouldn’t listen to anything I said. They would not remove the payment stipulation on my policy, which ultimately led to my policy being canceled. I would tell a friend not to use them for car insurance.
Melissa
Verified Review
Poor Customer Service
Way too expensive and overpriced.
Steven
Verified Purchase
Never trusting or using this site and company again
Difficult to work with, and their price ranges were misleading.
Bryan York
Verified Review
Reporting Them to Insurance Regulators
They are not compliant with the law, do not investigate claims, and refuse to acknowledge fraud. They worked against me to give money to someone who backed into me. They refuse to collect or accept any evidence or do any investigation at all.
Monte
Verified Review
I just think the price is a little high. My experience with you all has been great.
I think the price is a little high.
Margo
Verified Review
Bait and Switch
What was quoted on your site wasn’t even close to what I have to pay. It’s over $200 a month, and I drive less than 25 miles a day (less than 3,000 miles a year). No accidents, no tickets, etc. Where are those $39 rates?
Tyrowone
Verified Review
Worst ever, can’t make this up!!!!
They’re the worst. How did they put somebody else on my policy? It messed everything up, overcharged me, and then prorated my payments. I was supposed to get all that back. I’m really disappointed because they were too aggressive. I have communications proving this. Sad—just plain sad.

MacKenzie Korris
Written byMacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie PowersLicensed P&C Agent, Senior Insurance Editor
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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