Is Progressive a Good Insurance Company? Reviews From Over 24,590 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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4.7 / 518K reviews
MacKenzie Korris
Writer: MacKenzie KorrisLicensed P&C Agent, Senior Insurance Copy Editor

Qualifications:
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969


MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

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Editor: Katie PowersLicensed P&C Agent, Senior Insurance Editor

Qualifications:
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519


Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $137

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

View Progressive customer service reviewsexpand/collapse
Joseph
Verified Review
Prompt Service
Prompt service!
Bridget
Verified Review
Every time I needed to ask a question, they answered. You have a customer for life.
Very professional staff.
Guy
Verified Review
Excellent
Very pleasant people at the agency.
Daymon
Verified Review
Would Recommend
Good customer service.
Rori
Verified Review
Progressive Auto Insurance
Check them out. They’re very helpful and friendly.
Leticia
Verified Review
Customer service is very professional, and they have the right answers and are very helpful.
The best.
Sharon
Verified Review
Good Customer Service
The cost is reasonable.
Robert
Verified Review
Corporate Inflates Renewal Premiums — Shop Around
They keep raising the price 25–50% every time it’s up for renewal. I go to my agent and get the same policy for the lower, previous price. The local agents are good, but the corporate office keeps raising prices to see who’s willing to pay too much.
Candace
Verified Review
Progressive is frustrating
My policy increased even though nothing changed to cause the increase, and they never resolve anything.
Karen
Verified Review
What does this mean?
I'm going to start looking for another insurance company because, since I've had Progressive, my bill has gone up and up and up, and they haven't been very friendly when you talk to them.
April
Verified Review
Disappointed Customer
I needed a tow truck while out of town. I was stressed, got a tow truck, and they charged me $245.00 for a 7-mile trip. I changed the destination to half the distance, but they charged me the same price. When I asked for reimbursement, they said I didn’t have roadside assistance. Good customer service would have told me that before booking.
Joseph
Verified Review
Zzzz
They have good rates, but poor customer service, and they work hard to find ways to say no to policyholders.
Carrie
Verified Review
Wish Customer Service Was Available Until 7 PM
I can never get ahold of anyone outside of 9–5 PM to help with my policy, and those are the hours I work.
Janet
Verified Review
Progressive: Poor Customer Service
Never use them. The rep I spoke with literally yelled at me and kept interrupting me. I wanted to know why my insurance doubled, and he said it was because I didn’t send verification. I told him I made two payments and was never told that was needed. They just sent a statement showing my insurance went from $76 to $180 for liability.
Erik
Verified Review
It has been the worst. I had to switch insurance. Most expensive, but cheap help.
The worst experience ever. The service was poor. They overcharged me hundreds more than the next offer, without any help or assistance to keep me as a loyal customer. No help with a rental car, and no assistance when someone crashed into me.
Abel
Verified Review
My insurance is the worst for customer service
Roadside assistance is terrible. I got transferred from one employee to another and ended up having to go through AAA to get roadside help.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

View Progressive customer reviews for discountsexpand/collapse
Glennis
Verified Review
The Lady Explained Discounts and Other Policies That Can Help Me
Have the representative search for available discounts for you and any extra bonuses.
Dianne
Verified Review
Progressive Is Terrific
If you drive well, Progressive rewards you with lower rates.
Martin
Verified Review
Excellent service, but it will cost you
Excellent customer service and claims reps. A decent amount of coverage options and discounts, but over the last few years, premiums have really gone up as my vehicle depreciates in value.
Leonard
Verified Review
Thank You, Progressive!
They help as much as they can to lower my rate!
Jarrett
Verified Review
Excellent
Use the GPS tracker if you’re a safe driver.
Jarrett
Verified Review
Progressive > All Others
Progressive is really good. I love my Snapshot discount.
Drew
Verified Review
Quote Experience Was Good
Ask for all discounts. Research each insurance company you quote with. Make sure you are comparing the same coverage levels.
Leonard
Verified Review
Progressive Insurance Rocks!
Very good. They discounted my windshield repair by $69!
Melissa
Verified Review
Poor to Fair
They said that with Snapshot I would get an $89 discount on my next statement, but instead it went up.
Mary
Verified Review
Not Very Progressive
It was fine, but when I tried to bundle it with my home insurance, they raised my rate and then wouldn’t insure my house.
Jacquelyn
Verified Review
Dissatisfied Senior
No one told me I needed to keep making payments after I sold my old car for junk and canceled the insurance. I went a year without a car, and my neighbor took me shopping. I bought another car, and the insurance was too high, so I switched to Progressive. I had a small claim against me for a thumbprint-sized scuff mark on someone’s car, and now my premiums are sky-high for who knows how long. That should have been forgiven under the small-claim accident forgiveness. I’m sure a reputable body shop would not have charged $500 to fix a scuff down to the primer with no indentation whatsoever. I can’t afford it as a 76-year-old woman on Social Security. I feel like I need to sell the car I only recently bought!
Sam
Verified Review
Mediocre at Best: No Loyalty Benefits
It was average, but the policy increased every six months. I had to get a new quote to receive any new discounts. I was with them for almost 10 years, and I don’t have any real discounts or good things to show for it. I haven’t had an accident since a deer hit me in 2017.
Larra
Verified Review
Stay Away From Progressive
I would advise anyone and everyone to stay away from Progressive. They are extremely expensive. They don’t seem honest when it comes to payments and discounts. They do not seem to care about people’s livelihoods or situations. Their rates keep getting more and more expensive. They don’t have special programs for people with special circumstances unless you are bundling. I’m very unhappy with this agency.
Romana
Verified Review
I don’t drive far, and I only use about 20 to 30 miles per week. I’m being charged a lot even when the car is parked in the carport. I only go to the doctor’s office, church on Sundays, and get groceries once a month. It’s too much, and I don’t get a discount for using their device while driving. So what’s the purpose of having the device in the vehicle?
I don’t drive far, and I only use about 20 to 30 miles per week. I’m being charged a lot even when the car is parked in the carport. I only go to the doctor’s office, church on Sundays, and get groceries once a month. It’s too much, and I don’t get a discount for using their device while driving. So what’s the purpose of having the device in the vehicle?
John
Verified Review
They’re no better or different than any other insurance company. They quote you a teaser rate to get you to insure with them, then hit you with 10% to 15% increases every six months after that. They also don’t seem to offer discounts for veterans or senior citizens.
They’re no better or different than any other insurance company. They quote you a teaser rate to get you to insure with them, then hit you with 10% to 15% increases every six months after that. They also don’t seem to offer discounts for veterans or senior citizens.
A
Verified Review
Just Say No to Progressive Snapshot!
Avoid the Progressive Snapshot device at all costs. All my discounts evaporated two months after switching coverage. The device is too sensitive and beeps loudly during normal driving. If you’re in stop-and-go traffic, say goodbye to discounts. I pulled into a gas station to fill up and got three beeps just from starting my car, pulling away from the pump, and driving up to the intersection. It’s that sensitive! Completely ridiculous and a waste of time. I canceled and switched to Geico.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

View Progressive customer reviews for claims handlingexpand/collapse
Barbara
Verified Review
Progressive Is a Good, Solid Insurance Company
I currently use Progressive. They’re great with claims and pricing if you stick to standard limits and have more than one policy. It’s a little weird not working with a single sales agent and doing everything over the phone or online, but we’ve been happy.
Carolyn
Verified Review
Claims Process
Excellent claims process.
Jean
Verified Review
They paid my claim promptly, but then raised my next premium by over $220, so I’m looking for a new insurer.
They paid my claim promptly, but then raised my next premium by over $220, so I’m looking for a new insurer.
Sol
Verified Review
Accident? No problem
Great to work with.
Clarence
Verified Review
Always paid my claims.
Progressive is a good company, and I have never had a bad experience with them.
Sergio
Verified Review
Great Insurance Company!!
Got a great rate. My claim was taken care of with no delay, and I got my car back really fast, looking like new.
Thomas
Verified Review
Best in Claims
They have very good claims service.
Jessica
Verified Review
Progressive Review
When I filed a claim last year, they were very helpful and communicated everything, making the whole process simple and easy to understand. My only issue was that my policy kept increasing. My policy renewed every 6 months, and during that time, my policy increased by $75. They couldn’t really explain why, other than mentioning the claim I had a year ago, but that shouldn’t have affected me in these recent 6 months. So I switched policies.
Jason
Verified Review
Don't Use Progressive.
They had a Pittsburgh-based tow company drive 3 and a half hours to tow my car to the completely incorrect address, and they let it sit on the rim for 6 days.
William
Verified Review
I'll Be Leaving Them
It was my insurance for my camper, and they refused to cover a roof leak.
Rick
Verified Review
I Am Moving Somewhere in the Next Few Weeks
Monthly drafts vary by as much as $300–$400 per month on an auto-draft, without what seems to be a plausible explanation. I had one accident in the last 20 years; the total was $10,000, with a $1,900 deductible. My insurance went from $650 to $1,030 per month. To me, it seems like Progressive was loaning the money on a two-year note. I’ve had auto insurance for 55 years, and I own a financial planning firm, so I’m not ignorant of how insurance works.
James
Verified Review
Progressive is frustrating
Make sure they don’t use not-at-fault claims against you on your policy, and that they don’t increase your rate every 6-month term.
Sheila
Verified Review
Crooked losers
Despicable. They don’t want to pay my deer-collision claim because no one witnessed it, so they’re trying to deny it. My grandpa owned his own insurance company for more than 50 years before passing, and I know quite a bit about insurance. I’ve never heard anything like what they’re saying or doing. Sorry no one saw me hit the deer—I’ll try to make sure someone is with me in one of my vehicles 24/7 in case I’m in a collision with a deer/animal or another vehicle.
Franklin
Verified Review
If you have five lug bolts break while driving down the road, that’s considered wear and tear. If you have to replace your windshield and it’s now falling out because the new gasket was considered wear and tear, that’s frustrating.
If you have five lug bolts break while driving down the road, that’s considered wear and tear. If you have to replace your windshield and it’s now falling out because the new gasket was considered wear and tear, that’s frustrating.
Aneesah
Verified Review
Trash. Worst Insurance
Worst claim process ever. If you have any claims with them, at-fault or not, they raise your rate even when you’re not at fault. I’ve been loyal to them for close to 10 years and have had my license for 10 years, yet every year my rate increases even with a great driving record.
Larry
Verified Review
Disgusting company!!
Absolutely disgusting. They’ve been penalizing me for three years already for an accident they didn’t even pay for.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

View Progressive customer reviews for value for moneyexpand/collapse
Theresa
Verified Review
Excellent
Easy to switch to them, and they have good rates.
Brian
Verified Review
Fair and Understanding
After a few discussions, I was able to obtain coverage that fit my needs at a fair premium cost.
Barbara
Verified Review
Progressive Auto Insurance Experience
I haven’t had any claims, but so far they’ve been the cheapest.
Loren
Verified Review
Do Yourself a Favor: Get a Quote for USAA Auto Insurance
USAA gives me exceptional service and better coverage at half the price I was paying as a 13-year customer of Progressive.
Laura
Verified Review
Progressive Comparison
Compared to other insurance providers, Progressive seems comparable or better in coverage for the price. The associate I spoke with at the call center was very professional, informative, and knowledgeable.
Michael
Verified Review
Premiums are reasonable. I’ve never had a claim, so I can’t rate that. My premium keeps going down every six months.
Premiums are reasonable. I’ve never had a claim, so I can’t rate that. My premium keeps going down every six months.
Karen
Verified Review
Progressive Still Has Great Rates!
Monitor your progress. If you don’t have any accidents or tickets, call a representative and tell them you’re looking for cheaper insurance because you have excellent driving skills. They also have immediate Accident Response, which is great if you get hurt or if someone harasses you after they hit your car.
Mary
Verified Review
Best Quote
They’ve been cheaper than the other quotes from you guys.
Judith
Verified Review
Progressive Experience
Well, I’ve called several times trying to lower my monthly rate. I work part-time from home, and there’s been no consideration for that. I only drive to run errands within 8 miles round trip. There’s no senior discount and no consideration that I drive an older car. Renters insurance is also high.
Bobbijo
Verified Review
They make you pay too much, even with their discounts
It sucks. For two cars, I shouldn’t have to pay $300 when my husband and I have great driving records.
Tracy
Verified Review
Way too expensive for just the required state insurance. I had a flat tire, and they wanted to charge me an arm and a leg to come fix it.
Way too expensive for just the required state insurance. I had a flat tire, and they wanted to charge me an arm and a leg to come fix it.
Danielle
Verified Review
Go Anywhere but Here
Don’t get Progressive. I pay over $1,900 for my 6-month policy, and I only have the bare minimum coverage.
Michael
Verified Review
Throwing Cash Away
Couldn’t tell you. I’ve never had a claim; all I do is send in a ridiculous amount of money for what I’m driving.
Karim
Verified Review
Searching for Discounted Auto Rates for Veterans
Overall, I recommend that anyone paying for auto insurance review and compare their coverage and rates at least every six months. I’ve been insured with Progressive for about one year. One positive aspect of my experience is that reaching an agent is generally easy and convenient. However, I’ve found the rates to be less competitive than those offered by my previous provider. Based on my experience, I would not recommend Progressive, particularly given the basic level of coverage for a 2024 Nissan Kicks 4-door sedan at the current premium. I have an excellent driving record and drive an average of only 3,000 to 4,000 miles per year. Despite this, my current premium is about $740 for a six-month policy. My previous auto insurance provider, NJM, charged a slightly higher premium, but that policy included roadside assistance as well as annual dividends paid directly to policyholders, which provided considerably more value. I am also a U.S. Army veteran. There are many claims across various platforms suggesting that active-duty service members, retirees, and veterans—particularly those who have served during military conflicts—may qualify for significantly lower insurance rates. In my experience, however, those claims have not translated into meaningful savings. My current auto policy is also bundled with renters insurance. Even with the bundled coverage, I believe consumers should regularly compare their policies, premiums, and benefits with competing providers to ensure they’re getting the best overall value.
Kimberly
Verified Review
Too High
Coverage is way too high. While searching for quotes, I received a quote of $59.00 a month. Why am I paying $248.00 a month?
Dene
Verified Review
They’re Playing Bizarre Pricing Games
Switching to Geico saved me more than 50%.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

View Progressive customer reviews for policy transparencyexpand/collapse
Ann
Verified Review
Policies Are Easy to Understand and Competitively Priced
Excellent. The policy coverage is quite easy to understand and very reasonably priced. My policy costs essentially the same as it did over the last six months, so I can’t complain.
Sandra
Verified Review
Two Years of Satisfying Coverage
Upfront fees were clear, the app was easy to navigate, and my questions were answered when I spoke with an agent.
Destinie
Verified Review
Good luck, insurance shoppers.
They seem pretty straightforward. I do think it’s unnecessary to have my rates increased just because I no longer have multiple policies. I’m trying out the Snapshot tool for the first time, but I already think it’s not going to work for me based on some things it will dock you for that I have to do. But I guess we’ll see. They do seem to be the cheapest out of everyone so far.
Adalberto
Verified Review
It was detailed and the options were there.
Amazing
Fernando
Verified Review
Progressive Review
Make sure that all areas of your quote cover what you want.
Sandra
Verified Review
Good
The app is sufficient to compare pricing, and all information is clear.
Richard
Verified Review
Upfront and Honest
Always there when I need them.
Angela
Verified Review
They explain everything
They explain everything.
Megan
Verified Review
Insurance is hard to understand. It’s expensive, and it gets more expensive whether you get in a car crash or not. Discounts don’t really do much.
Insurance is hard to understand. It’s expensive, and it gets more expensive whether you get in a car crash or not. Discounts don’t really do much.
Demisa
Verified Review
Unhappy Customer
Horrible—my insurance went up, and when I called about my renewal in September, the representative didn’t tell me my insurance would be increasing in November.
Cynthia
Verified Review
Unsatisfied
Poor. They quoted one price and charged a different amount.
William M
Verified Review
Not Honest
Overpriced, and when I canceled, they only returned half of our money.
Adrienne
Verified Review
Rotten!!
Don’t use Progressive. Too many gimmicks and a failure to disclose your coverage.
Diana
Verified Review
Found a cheaper rate online with the same company, and they did not honor it
Not very cooperative when it comes to making changes.
Brandy
Verified Review
Find Another
Very bad experience. I was quoted and signed up, only to be told—after I canceled my previous company—that they were not going to honor the price I was quoted. At that point, I felt stuck with them. I was also told that a claim for an accident that was not my fault wouldn’t affect my rates, only to later be told my rates were going up because of it: $60 a month (about $700 a year) for 5–7 years. I called to complain and was basically told, “Too bad”—sorry you were given the wrong information, but the rate hike is what it is. I immediately found a new company and will never go back to Progressive again. Worst experience in my 30 years of having insurance.
Joan
Verified Review
Not Happy
I’m not totally happy with Progressive right now. There haven’t been any accidents or anything that should make my insurance go up, but it did go up. There was no explanation or anything.
User review collection and methodologyexpand/collapse

Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 24,590 Insurify customers have to say about Progressive

Below, you can view more than 24,590 Progressive reviews from real Insurify customers from the last 12 months.

Maria
Verified Review
Tired of Expensive Insurance
It started out reasonably priced, but it keeps going up. Right now I’m paying $247.00 for a 2008 Nissan, with no tickets and only a minor accident in 2021. I’m a senior citizen and don’t drive more than 10 miles a few times a week. I’m looking for more reasonably priced insurance because I can’t afford to keep paying this much.
Stephen
Verified Review
Good
Still too expensive considering our track record.
Diana
Verified Review
Premium Payment
I’m having a hard time paying my monthly payment. It should come out on the 8th, but by the time they withdraw it, other money has been taken out and then I’m short. Now I’m not sure what I’m going to do or how I’m going to pay.
Michael
Verified Review
Insurance Is a Rip-Off
My insurance costs more than my car payment. I feel like I’m buying the car twice. I’m 51 and a good driver. Ridiculous.
Derrick
Verified Review
My Car Insurance
I get low rates.
Theresa
Verified Review
They Phone Bomb You
Don’t give out your phone number because they’ll bombard you with calls from the same company’s different offices.
Loide
Verified Review
Different Quotes From the Same Insurance Company
Rates tend to go up at almost every policy renewal.
Timothy
Verified Review
It Is Good Insurance but Too Expensive
Great.
Amanda
Verified Review
Shopping Around
My rate has more than doubled in year two.
Rachel
Verified Review
Poor
My rates doubled after a year.
Aisha
Verified Review
Looking for Better Insurance
Minimal coverage at a high price.
Julie
Verified Review
Insurance Companies
If you want your rate to literally double in six months—with no claims whatsoever—then choose Progressive.
Ashley
Verified Review
I don’t have it anymore because they changed too much due to my credit and wouldn’t allow payments, which almost caused me to lose my insurance.
I don’t have it anymore because they changed too much due to my credit and wouldn’t allow payments, which almost caused me to lose my insurance.
Thomas
Verified Review
Everything Is Great Except Their Pricing
Everything is great except their pricing. They’re way too expensive.
William
Verified Review
Average
Look for a company that doesn’t raise your premiums every six months.
Helen
Verified Review
Terrible Rate
I've been with them for months, and my rate went up. I don’t think that’s right. I thought the longer you’re with them, the rate should go down.

MacKenzie Korris
Writer: MacKenzie KorrisLicensed P&C Agent, Senior Insurance Copy Editor

Qualifications:
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969


MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Photo of an Insurify author
Editor: Katie PowersLicensed P&C Agent, Senior Insurance Editor

Qualifications:
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519


Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.