Insurify Quality (IQ) Score for Progressive: 8.7/10
NAIC complaint index: 0.74 (Lower than expected)
Average monthly premium from Progressive: $132
Our take on Progressive insurance
Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.
Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.
Progressive customer service reviews
Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.
Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.
- Verified ReviewReviewed in Michigan on August 15, 2026I have received outstanding service from Alliance Financial.Verified ReviewReviewed in Texas on August 14, 2026My rates went up even though I had no tickets or claims. Ugh.Verified ReviewReviewed in Texas on August 14, 2026Communication is fast and easy.Verified ReviewReviewed in Kentucky on August 13, 2026I’ve been with them for a little less than a year. No problems or issues have come up. Very satisfied so far.Verified ReviewReviewed in New Jersey on August 10, 2026Better than any other insurance.Verified ReviewReviewed in Maryland on August 10, 2026My daughter and my wife both had at-fault accidents, and I thought my premium would double. I have Progressive now, and it turns out that, so far, Progressive is still the cheapest.Verified ReviewReviewed in Florida on August 9, 2026Excellent.Verified ReviewReviewed in Florida on August 9, 2026Great agent, Debbie.Verified ReviewReviewed in Kentucky on August 13, 2026It gets old dealing with a company that is always trying to raise your premium.Verified ReviewReviewed in New Jersey on August 13, 2026I pay twice a year. When I received my second payment, it was up $106. I called and asked why, and they gave me a lame excuse.Verified ReviewReviewed in Arizona on August 13, 2026Despite never filing a claim in my life and driving less than 1,000 miles per year, they keep raising my premiums.Verified ReviewReviewed in Pennsylvania on August 10, 2026I’m checking around to see if I can get my $329-a-month payment reduced.Verified ReviewReviewed in Wisconsin on August 10, 2026They’re expensive. I’d go through the company rather than the agent. I was charged for talking to them in person when I stopped in to pay my bill. I’ve never had this happen to me before.Verified ReviewReviewed in Florida on August 10, 2026How do you give me a fair rate on a Thursday and then triple it two days later?Verified ReviewReviewed in Arizona on August 10, 2026Amazing—better coverage at half the price.Verified ReviewReviewed in Georgia on August 10, 2026They told me about discounts, and then raised my premium by over $100 per month.
Progressive discounts reviews
Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.
Below are reviews from real Progressive customers about the insurer’s available discounts.
- Verified ReviewReviewed in Pennsylvania on August 14, 2026Excellent auto coverage, and the premium is a lot less expensive.Verified ReviewReviewed in South Carolina on August 7, 2026Very easy to interact with.Verified ReviewReviewed in Florida on August 7, 2026It was a good experience. I was able to compare and save.Verified ReviewReviewed in New Hampshire on August 6, 2026I have had no problems with them.Verified ReviewReviewed in New Jersey on August 4, 2026Great to work with.Verified ReviewReviewed in Florida on August 4, 2026Excellent.Verified ReviewReviewed in Ohio on August 4, 2026Just started, so I’m not sure yet, but the sign-up process went smoothly and quickly.Verified ReviewReviewed in Texas on August 1, 2026Great.Verified ReviewReviewed in Florida on August 8, 2026Choose something else.Verified ReviewReviewed in New Jersey on August 7, 2026Try them.Verified ReviewReviewed in Georgia on August 4, 2026Good coverage. I haven’t had any interaction with them, so all is good. Great reputation!!Verified ReviewReviewed in North Carolina on August 4, 2026Every year with them, the cost goes up. The representative I tried to speak with online was rude, and I actually mistook them for AI because of the responses to my questions. Before them, I was with my previous insurance company for 10+ years and wish I had stayed. You get what you pay for, and that explains everything with this insurance company. My advice is to stay away from them and keep looking elsewhere.Verified ReviewReviewed in Louisiana on August 2, 2026Progressive is a good company, and I have never had a bad experience with them.Verified ReviewReviewed in Tennessee on August 1, 2026It keeps going up over time.Verified ReviewReviewed in Pennsylvania on August 1, 2026Every six months, my insurance rates go up. I’m 70 years old, and I pay $165 a month. I only have Social Security. I’m retired and only drive my car maybe 25 miles a week. The car is a 2013. I feel like I’m being taken advantage of.Verified ReviewReviewed in Kansas on July 31, 2026Too expensive. I don’t like that they sometimes won’t allow new OEM parts for repairs. Not worth what I was paying.
Progressive claims handling reviews
While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.
Below, you can view real claims handling reviews from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Texas on August 8, 2026Progressive kept raising my rates. They ended up being about 70% higher after several years of using them. I had to change—they left me no choice.Verified ReviewReviewed in Arkansas on August 2, 2026Progressive insurance for our three vehicles has been good so far. Rates seem fair. I haven’t had to file a claim yet, so we’ll see.Verified ReviewReviewed in New Jersey on July 27, 2026No issues at all. When I have a question, they’re there to answer.Verified ReviewReviewed in North Dakota on July 27, 2026Love Progressive.Verified ReviewReviewed in Ohio on July 27, 2026We are very satisfied with your service.Verified ReviewReviewed in South Carolina on July 25, 2026Check around for other quotes.Verified ReviewReviewed in Idaho on July 25, 2026Progressive has always had my back, and I trust them.Verified ReviewReviewed in Florida on July 23, 2026Excellent.Verified ReviewReviewed in South Carolina on August 10, 2026Try to pay your policy for the entire year. Beware of sudden changes from the underwriters.Verified ReviewReviewed in Indiana on August 9, 2026Overall, I would rate Progressive as a fair company. The problem I have with them is that I’ve been with them for less than a year. I’m 75 years old, on SSI, my car is 21 years old and is driven less than 5 miles a day, with no claims and no tickets, and my insurance has jumped from $48 a month when I started for the first 6 months to now $99 a month, which feels unreasonable. I would like to stay with Progressive, but not if they’re going to keep increasing my rates every six months.Verified ReviewReviewed in Connecticut on August 8, 2026It isn’t what I wanted. The rates for full coverage on a 17-year-old car are way too high for a 66-year-old man with no tickets or accidents.Verified ReviewReviewed in Tennessee on August 6, 2026Too many warnings to keep up with. I haven’t filed any claims, but my premium keeps rising.Verified ReviewReviewed in Indiana on August 5, 2026The App Snapshot has never worked properly, and the discount was minuscule considering all the data they got for free.Verified ReviewReviewed in Montana on August 4, 2026Good insurance with lots of bundle discounts. My last glass claim wasn’t handled well. The website has a few glitches I’ve run into that made me have to call in, but the live customer service is always great. Otherwise, they’re good to work with.Verified ReviewReviewed in Texas on August 3, 2026They don’t honor their quotes. My quote has changed four times in a month.Verified ReviewReviewed in Oklahoma on August 1, 2026Dependable and reliable.
Progressive value for money reviews
Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.
Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.
- Verified ReviewReviewed in Wisconsin on July 31, 2026I'm happy with my lower rates. The only thing I don't like is when an animal darts out in front of your car and you have to quickly slam on the brakes to avoid hitting it on a well-traveled road—the tracker that's plugged in chirps like you're a bad driver. We have no control over when an animal darts out in front of our cars.Verified ReviewReviewed in Florida on July 26, 2026Progressive is excellent.Verified ReviewReviewed in Kansas on July 25, 2026The price was right.Verified ReviewReviewed in Colorado on July 25, 2026The insurance team was quick and responsive, and they even got me a lower quote than I anticipated.Verified ReviewReviewed in Massachusetts on July 23, 2026Very good.Verified ReviewReviewed in Florida on July 20, 2026Everyone at Progressive has always been very kind and has given me the best rates.Verified ReviewReviewed in Indiana on July 19, 2026I’m 90% happy with Progressive, and I’d say they’re one of the best insurance companies on the market today.Verified ReviewReviewed in Indiana on July 17, 2026Progressive is excellent.Verified ReviewReviewed in North Carolina on August 1, 2026I felt my insurance went up even for incidents that were beyond my control. I understand that with any use of my insurance, the premium will go up, but it went up for me even after I became a widow, and that was a double heartache because I couldn’t control that either. Otherwise, customer service was always pleasant, and the service was quick and seamless. I felt I could stay up to date through my app, which was helpful.Verified ReviewReviewed in Oregon on August 1, 2026Customer service (online) lacks knowledge about how to cancel a policy.Verified ReviewReviewed in Wisconsin on July 31, 2026Very nice.Verified ReviewReviewed in Colorado on July 30, 2026They seem pretty straightforward. I do think it’s unnecessary to have my rates increased just because I no longer have multiple policies. I’m trying out the Snapshot tool for the first time, but I already think it’s not going to work for me based on some things it will dock you for that I have to do. But I guess we’ll see. They do seem to be the cheapest out of everyone so far.Verified ReviewReviewed in Florida on July 29, 2026So far, no other insurance company has a better offer. I don’t like Snapshot—it’s too sensitive, and the recovery is slow.Verified ReviewReviewed in Arizona on July 28, 2026They added a person to my policy without my approval. Then I had to get it corrected. After five years as a customer, I feel like I’m just another policy number.Verified ReviewReviewed in New Jersey on July 27, 2026The price has gone up considerably, even though I haven’t had any accidents or changes to my commute. Since I started about 3 and a half years ago, my annual premium is up by over $1,000.Verified ReviewReviewed in Texas on July 27, 2026No discounts were presented at the time I purchased my insurance coverage.
Progressive policy transparency reviews
Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.
Read real reviews about policy transparency from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Missouri on August 4, 2026I haven’t had to talk with anyone since I purchased it, which is a good thing.Verified ReviewReviewed in Missouri on July 20, 2026AAA is OK.Verified ReviewReviewed in New Jersey on July 20, 2026Excellent customer service and claims reps. A decent amount of coverage options and discounts, but over the last few years, premiums have really gone up as my vehicle depreciates in value.Verified ReviewReviewed in Connecticut on July 19, 2026Aside from being expensive ($180/month for me), they charge you $100 more if you don’t have autopay set up. And if the autopay fails because you don’t have enough money in your account, they put your policy in line for cancellation, which can create an insurance “gap” even though you still have a policy. They also frequently try to take the money out up to five days early. I’m going back to Geico.Verified ReviewReviewed in Florida on July 17, 2026Shop pricing.Verified ReviewReviewed in North Carolina on July 13, 2026Very good, and I wouldn’t change a thing.Verified ReviewReviewed in Illinois on July 13, 2026Ask for full coverage up front.Verified ReviewReviewed in Illinois on July 13, 2026Progressive is the best out there and very reasonably priced.Verified ReviewReviewed in Florida on August 15, 2026Only automated responses—no human response. My rate went up with no explanation.Verified ReviewReviewed in Florida on August 4, 2026Make sure they include the discounts you’re entitled to, and make sure those discounts are standard across the board with the other large-name insurers. I think I have too much coverage considering my car is paid off, yet they don’t bother to counsel me on how to save money. Of course, that would reduce their profit.Verified ReviewReviewed in New York on August 4, 2026I’ve been with Progressive for over five years, and I’m very dissatisfied. I feel like I should have a better discount rate.Verified ReviewReviewed in Texas on August 1, 2026Too expensive for the coverage offered.Verified ReviewReviewed in Indiana on July 28, 2026I’ve done everything online and haven’t spoken with a live person even once, so I have to say it’s been fair. I do believe I’m being charged almost double what I should be for car insurance alone on one vehicle, which is a 2013 model.Verified ReviewReviewed in Florida on July 28, 2026Too expensive. It increased for no reason.Verified ReviewReviewed in Texas on July 27, 2026Too expensive, and the price increases for no good reason. No customer loyalty.Verified ReviewReviewed in California on July 25, 2026Expensive, and not very helpful when you have issues.
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Progressive customer reviews: Read what over 23,720 Insurify customers have to say about Progressive
Below, you can view more than 23,720 Progressive reviews from real Insurify customers from the last 12 months.
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