Is Progressive a Good Insurance Company? Reviews From Over 21,403 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie Powers
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Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $142

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

  • Janette
    Verified Review
    Good Service
    Expensive.
    Thien
    Verified Review
    Keep up the great work.
    It's great for saving a lot of money.
    Paul
    Verified Review
    Overall, an excellent company
    Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.
    Sam
    Verified Review
    Progressive responds
    I find Progressive to be easy to deal with and responsive to questions or concerns.
    Shannon
    Verified Review
    Excellent
    Great customer service and easy to deal with, but the price is high.
    Adalberto
    Verified Review
    It was detailed and the options were there.
    Amazing
    Nancy
    Verified Review
    Progressive is the Best in the West: Low Premiums
    They dropped me down to $48.00 a month. I'm happy.
    Patricia
    Verified Review
    BlackWidow Ins
    So far, so good. I haven’t made any claims, but I’m pleased with the price.
    Ella
    Verified Review
    Average
    Expensive with poor coverage.
    Joe
    Verified Review
    Just okay
    Great starting price, but as the car gets older, the price of the insurance keeps going up. Makes no sense to me!
    Patricia
    Verified Review
    Average
    They give a discount for the first 6 months, then they take it away, so your premium goes up.
    Hugh
    Verified Review
    Liberty-Biberty: Insurance for Eight-Year-Olds
    Excessive cost. No discounts for good drivers.
    Addison
    Verified Review
    Costly
    Premiums are way too high in cost.
    Scott
    Verified Review
    Only if you don't mind "Big Brother" watching you
    If you want an endless audible monitor in your car to qualify for discounts you've earned, then go with Progressive. I cannot stand the monitoring device. For example, if someone pulls out in front of you, stops short, or steps into traffic ahead of you and you brake harder than usual, you're penalized. I despise that. I should not be penalized for being a responsible driver. 48 years on the road, no accidents or violations, yet I'm monitored like a 2-month-old.
    Susan
    Verified Review
    Affordable car insurance
    Need more accident forgiveness for no-fault accidents instead of raising the policy cost.
    Drew
    Verified Review
    Caveat Emptor: Let the Buyer Beware
    To start, I had minimum coverage for a very old car. Two incidents have happened since. I was a victim of a hit and run on the freeway, and Progressive denied my uninsured motorist coverage. I had to sue to get covered and get my car fixed and my medical injuries taken care of. They said they needed the information on the other car. It was a hit and run, there was no information. In the second incident, someone ran into me as I was backing out of my driveway. Although the person was speeding in a residential school zone, because I was moving at two miles per hour backing out of my gate, the law says I was at fault. That made no sense, and they did not provide respectable representation to address that. Now my insurance premium doubled this month. Welcome to the reality of Progressive Insurance. The ads do not represent the reality.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

  • Arnold
    Verified Review
    Progressive Insurance Company is very fair.
    Progressive has been an excellent company for me. I have never had a problem with them at all.
    Aldo Rafael
    Verified Review
    Excellent!
    They are an excellent car insurance search platform. Of course, I have recommended them to my friends.
    Zella
    Verified Review
    Save money
    Good deal in price, more than half of my old insurance. I even got car and apartment insurance for less. So far, it’s good.
    Sherri
    Verified Review
    Progressive has been great for us!
    Progressive has been great with very competitive rates.
    Mikr
    Verified Review
    Mikey's Issue
    I have Progressive for my SUV but got it for my truck.
    Vashica
    Verified Review
    Be aware of plug-in devices.
    We only had one major issue with Progressive. The plug-in device that monitors driving wasn’t compatible with my car and short-circuited the electrical system. It cost us a lot of money, time off work, and many diagnostic tests to find what was causing my car’s issues. We were told by the mechanic to remove the devices so as not to cause more issues after we had the car repaired. Other than that, no big issues.
    Deborah
    Verified Review
    Easy to renew my insurance online.
    Great! I do not drive much. No issues to discuss with Progressive.
    Joanna
    Verified Review
    Reasonable prices and easy to navigate the website
    The website is easy to navigate, and the prices are reasonable. However, I was late on one payment, and they raised my premium. Times are hard right now; I just wish they had a grace period.
    Danielle
    Verified Review
    Affordable Insurance
    Progressive has been the cheapest insurance I have been able to find for the last 3-5 years. They do have loyalty discounts and an autopay discount option as well.
    Cary
    Verified Review
    Shopping for the Cheapest
    Cheapest I could find in December 2025 when I was shopping. Shopping now and it went up $150. First quote was a teaser rate to get me to change. Still the cheapest I can find so far. May drop full coverage and gamble with just liability.
    Kristine
    Verified Review
    Progressive is a very unforgiving insurance company. I was with them for 16 years, paid on time every month, and had no claims during that time. Then I had 2 claims in a year, and my insurance went up almost $200 a month. When I called customer service about it, the representative was rude and practically laughed at me. Every 6 months when the policy would renew, it would be a few dollars more, and I dealt with it, always asking myself why it went up and not down. I felt like a good, solid customer and a safe driver. Over the years, I have paid them more than they’ve paid out in claims. Probably shouldn’t have done the math on that.
    Progressive is a very unforgiving insurance company. I was with them for 16 years, paid on time every month, and had no claims during that time. Then I had 2 claims in a year, and my insurance went up almost $200 a month. When I called customer service about it, the representative was rude and practically laughed at me. Every 6 months when the policy would renew, it would be a few dollars more, and I dealt with it, always asking myself why it went up and not down. I felt like a good, solid customer and a safe driver. Over the years, I have paid them more than they’ve paid out in claims. Probably shouldn’t have done the math on that.
    Jessie
    Verified Review
    Progressive Experience
    After being insured with Progressive for nearly 8 years, they made my policy non-renewable due to hearsay from a repair shop in their network. This shop took 3 months to repair my vehicle after a deer hit it, and I had to take the vehicle back several times. I was not happy, but the manager at the repair shop claimed I threatened him, so Progressive canceled my policy.
    Tina
    Verified Review
    Next
    They increased the price of my monthly payment even when I was found not at fault for the accident.
    Betty
    Verified Review
    Costs of Insurance Plus Service Matters
    My current insurance company gave me a better rate for the same coverage. I had no problems with Progressive. I do not know anything regarding the new company except they gave me a better rate.
    Dorrie
    Verified Review
    High premium increases
    Our policy premium continues to increase every year to the point that it is half of our monthly home rent. We are deeply disappointed by this trend as we have been with them for over 10 years.
    Suzette
    Verified Review
    Progressive used bogus reasons to increase my rate
    I would advise anyone to use caution when considering Progressive, as their agents find ways to drastically increase the originally quoted rates and use other people's driving history to financially penalize those who have a good driving record.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

  • Michael
    Verified Review
    Progressive is Still an Excellent Company
    Progressive uses Early Warning Services LLC, and for that reason, we are changing insurance companies. The people at Progressive are great, and I do not recall a bad incident, but they are not for me when having to insure a fleet of vehicles. But still a great company.
    Don
    Verified Review
    Car insurance
    Great company but expensive. I have been looking around and found the same benefits for $800 less per year.
    Kristy
    Verified Review
    I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.
    I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.
    Shannon
    Verified Review
    Progressive is the way to go!
    I really like how easy it was to apply for the insurance. They made it simple and I really like my rate.
    Robert
    Verified Review
    Smooth
    Smooth claim resolution.
    Maxwell
    Verified Review
    Incredible coverage at a high price.
    Progressive is awesome with claims. I hit a deer a few years ago and getting the coverage I paid for was hassle-free and very easy. I also had to have my car towed once and they were able to send a tow truck my way very quickly and without a lot of effort. However, you PAY for Progressive. In my research, it's definitely one of the most expensive options no matter what coverage level you're at. This wasn't always the case. I have had Progressive for the majority of my time driving (30 years) and their pricing used to be competitive. It does not seem to be anymore. I have recently switched to State Farm solely because of cost.
    Frank
    Verified Review
    Excellent
    I haven't found anyone that can beat their price.
    Rick
    Verified Review
    Excellent
    I have both home and auto insurance with this company. I'm very satisfied.
    Samuel
    Verified Review
    Not Worth Your Money
    The prices are only going higher.
    Scott
    Verified Review
    I'm not happy with Progressive as they raised my home insurance and didn't inform me about the rate increase until nine days before the yearly premium was due. So now I'm looking for another carrier.
    I'm not happy with Progressive as they raised my home insurance and didn't inform me about the rate increase until nine days before the yearly premium was due. So now I'm looking for another carrier.
    Walther
    Verified Review
    Overpriced and Hard to Reach
    I drive less than 150 miles a month and can't get a better rate.
    Dale
    Verified Review
    Progressive
    Rates keep going up despite having no accidents or tickets, only based on where I live.
    Don
    Verified Review
    Too Expensive for Senior Citizens
    Costs way too much for as much as I drive. I retired and only go to the grocery store 2 miles away and church 1 mile. Why should I pay so much? I'm on social security and I can barely pay rent and buy groceries!
    Jimmy
    Verified Review
    Progressive loves to overcharge
    Progressive is too expensive. I've had 5 years with no claims, over 3 years with no tickets, and a clean driving record, yet my new policy is over $300 more than my last policy.
    James
    Verified Review
    Snapshot is useless
    I have Snapshot installed to get a better discount. I tried to adhere to the requirements by keeping at the speed limit or slightly below. I had a few hard brakings due to cars either cutting in on me or almost hitting my car. But my new policy rate has increased by over $200.00. Snapshot has caused tailgaters, honkers, and one-finger salutes from passersby. If I remove Snapshot, I lose the discount they have given for having it installed. Useless, in my opinion.
    Sharon
    Verified Review
    Average
    Don't use! Started off with a low rate, then it doubled on the first renewal.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

  • Arthur
    Verified Review
    Excellent
    Quick and easy plus good rates.
    Joseph
    Verified Review
    Excellent
    Never had any problem with them.
    Reginal
    Verified Review
    Best insurance company
    I am an excellent driver, so I really haven't had any issues with them. I pay my monthly bill and that's it.
    Cathleen
    Verified Review
    Excellent
    Awesome customer care.
    Walter
    Verified Review
    Satisfied but Broke
    Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.
    Roberta
    Verified Review
    Go with Progressive!
    The low cost is incredible, and I love Flo and Jamie!
    Marlene L
    Verified Review
    The new State Farm building is a plus to our little town. Most of all I loved working with the girls
    It was very good, got a better price.
    Robert
    Verified Review
    Very good
    Very good and definitely recommend to anyone.
    Robert
    Verified Review
    Progressive has lost my respect
    After several years with Progressive and achieving a supposed "Platinum" customer status along with having zero claims, they are dragging their feet on paying a simple windshield glass claim and fighting paying for an OEM windshield for my top-of-the-line Honda CR-V that’s less than 3 years old. I’m ready to ditch them and switch to a company that takes care of their best customers.
    Amber
    Verified Review
    Cheaper Insurance
    It's a lot cheaper than Progressive.
    Roger
    Verified Review
    Average
    Do not use Progressive; you pay more.
    Melinda
    Verified Review
    Average
    They sign you on at a low price, but the next year it starts going up significantly.
    Martha
    Verified Review
    Rates Up Again
    Good. Insurance went up without any accidents or tickets. I pay enough as it is.
    Scott
    Verified Review
    Insurance Review Title
    Overall, my experience has been good for the last 5 years. They handled a claim when a garbage truck hit my parked car. The city insurance wanted to total my car, but Progressive paid to have it fixed. That was nice. I think they're fairly overpriced like most insurance, but they were the cheapest I found.
    Kean
    Verified Review
    Snapshot Equals Rate Increase
    Don't use Snapshot. The algorithm isn't based in reality and will likely result in your rate going up.
    Rhea
    Verified Review
    So far, so good.
    It is available in the area where I reside.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

  • Ranjit
    Verified Review
    Understanding and Helping
    Better deal in this area.
    Spencer
    Verified Review
    Review
    They're the most affordable.
    Robert
    Verified Review
    Review of my auto insurance company
    It seems to be a good insurance company, but I have not had to file a claim to date. There are cheaper-priced insurance companies out there, but are they as good as the one I am using?
    Robert
    Verified Review
    Review of Progressive Insurance
    They have always been responsive when I call for advice; however, I have not had to use their services so far.
    Robert
    Verified Review
    Progressive
    Before switching, my experience was fair to good.
    Michael
    Verified Review
    Progressive is an Honest Insurance Company
    Progressive is a really good car insurance company, and this is not the first time I have used them. I found the people there to be honest and transparent. When I had an issue with a previous bank account at Charles Schwab, it was Progressive that informed me about the existence of the Early Warning Detection Services, LLC, which is a company collectively owned by major banks that can reject financial transactions without alerting the consumer. Shout out to the honesty of the people at Progressive who not only informed me but provided an address and phone number. Afterwards, they helped me set up the correct policy for my vehicle.
    Victor
    Verified Review
    I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.
    I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.
    Jonathan
    Verified Review
    On the fence
    They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.
    Stephen
    Verified Review
    Glad to be gone
    My biggest problem is with your Snapshot program. It is fundamentally flawed, and I am qualified to state that since I was a major player in the development and implementation of driver safety programs. When insurance premiums are decreasing and you were forced to refund premiums to policyholders, my premium was increased. I am happy to say I am no longer insured with Progressive. My semi-annual premium for one vehicle was $740, and my new semi-annual premium for two vehicles, one being brand new, is $1100. The quote provided by Progressive for the two vehicles was $1296.
    Kyle
    Verified Review
    Higher rates and poor customer service
    Price shop, Progressive is not the lowest. The customer service has declined over the past few years. When you call, they seem to be annoyed and will push you to use the website or app in the future. The product knowledge is poor as well. I am switching companies after several years.
    Timothy
    Verified Review
    TK
    Don't go with Progressive. They keep raising my premiums $30-$40 per month every 6 months. I'm 59 years old and have never been in a wreck that was my fault, never filed a claim, don't speed, don't take off fast, don't tailgate, and never have anyone in my vehicle with me. If anything, my premiums should be going down.
    Lonnie
    Verified Review
    Multiple Locations, Confusing Contacts
    There are multiple locations, and I receive messages from more than one office, which is a bit concerning. It's confusing to have multiple contacts who are not on the same page.
    Thomas
    Verified Review
    Progressive Insurance
    I had no claims, and the premiums were fair.
    Michelle
    Verified Review
    Lower payment would be good with how long we have been with the company
    Overall, our past experience was fine, but when we hit hard times, our rate really ramped up. For being with Progressive for so long, I’d like to see a slightly lower payment.
    Basil
    Verified Review
    Just trying to get decent auto coverage at a reasonable rate.
    Overpriced. It needs to be lower. I drive less than 5,000 miles annually. No wrecks are my fault. No tickets.
    Sonja
    Verified Review
    Rates are too high
    After trading for a different vehicle, my rates doubled! That is why I am currently checking other insurance companies.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 21,403 Insurify customers have to say about Progressive

Below, you can view more than 21,403 Progressive reviews from real Insurify customers from the last 12 months.

Dianna
Verified Review
Internet Saves You Money
Coverage is good, but you have to use the internet to get less expensive coverage.
Terry
Verified Review
Poor
They can't decide what to charge; it's different every month.
Douglas
Verified Review
Their rates are the lowest for our needs
Reasonable.
Klaus
Verified Review
The only time I called, I received bad service.
Very disappointed. The premium goes up every time I renew, and it doesn't even cover windows.
Patsy
Verified Review
Good
Good prices.
Brian
Verified Review
Strong and Attentive Company
Good company, very responsive.
Sonja
Verified Review
Increase
Switched due to a major price increase after trading for a Jeep.
Tawaunda
Verified Review
Progressive Insurance
No complaints so far!
Janet
Verified Review
Ridiculous
For the price I pay for my Progressive insurance, I don't get anything for my money. I'm retired and I only drive occasionally, and when I do, it's local. Yet, I pay almost $200 a month.
Marcia
Verified Review
Progressive: The Progressively Increasing Rate Company
The name Progressive just means your car gets older, yet your cost progressively goes up. No tickets, no violations, no claims, and my rate went up on my car alone by $300 in less than 3 years.
Fortune
Verified Review
Not good
Not good, they charge too much money and the price keeps going up. It's also hard to reach them.
Mary
Verified Review
Absolutely terrible!
I had my first claim in sixty-five years for under $1,000. What I went through was unbelievable. I bet I spoke with five or more agents to try and settle my claim. I finally said I was getting a lawyer, and they paid me. It went on for two months. I will never use them again and am switching companies.
Dwane
Verified Review
Unsure
They provide good coverage most of the time, but they didn't cover a claim and raised my price, which I didn't think was right.
Aaron
Verified Review
No rewards for good drivers, just higher pay
Since I've been with them, I have not gotten into any accidents, yet my rate rose by $100.
Jessica
Verified Review
Unsatisfactory
They have changed my price 3 times in one month. I have no idea why. I’m switching because I can’t get answers.
Christopher
Verified Review
Progressive is awful
Awful experience. They raised rates over 36% for a small $1,000 property damage claim after having no accidents and being insured for over 6 years. They denied a claim for no reason. Terrible company.

MacKenzie Korris
Written byMacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie PowersLicensed P&C Agent, Senior Insurance Editor
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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