Is Progressive a Good Insurance Company? Reviews From Over 23,720 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie Powers
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $132

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

  • Bethel
    Verified Review
    Alliance Financial Progressive Auto Insurance
    I have received outstanding service from Alliance Financial.
    Natalia
    Verified Review
    $249.07 (6-month premium) increased to $344+ upon renewal (no claims and no tickets)
    My rates went up even though I had no tickets or claims. Ugh.
    Ed
    Verified Review
    Excellent
    Communication is fast and easy.
    Charles
    Verified Review
    My Experience With Progressive Insurance
    I’ve been with them for a little less than a year. No problems or issues have come up. Very satisfied so far.
    Kelvin
    Verified Review
    Excellent
    Better than any other insurance.
    Milton
    Verified Review
    A Plus for Progressive
    My daughter and my wife both had at-fault accidents, and I thought my premium would double. I have Progressive now, and it turns out that, so far, Progressive is still the cheapest.
    Jay
    Verified Review
    Excellent
    Excellent.
    Phillip
    Verified Review
    No problems, all great
    Great agent, Debbie.
    Adam
    Verified Review
    Dealing with a company that no longer cares about good drivers
    It gets old dealing with a company that is always trying to raise your premium.
    Joann
    Verified Review
    Disappointed!
    I pay twice a year. When I received my second payment, it was up $106. I called and asked why, and they gave me a lame excuse.
    Sean
    Verified Review
    Progressive, similar to "progressive" Democrats—horrible.
    Despite never filing a claim in my life and driving less than 1,000 miles per year, they keep raising my premiums.
    George
    Verified Review
    I believe it’s my third year, and I was offered $172 from Allstate
    I’m checking around to see if I can get my $329-a-month payment reduced.
    Sandra
    Verified Review
    They love taking your money and make sure they add to your bill beyond the usual amount!
    They’re expensive. I’d go through the company rather than the agent. I was charged for talking to them in person when I stopped in to pay my bill. I’ve never had this happen to me before.
    Rafael
    Verified Review
    Stay away!!
    How do you give me a fair rate on a Thursday and then triple it two days later?
    Justin
    Verified Review
    Progressive, aka Expensive
    Amazing—better coverage at half the price.
    Mary
    Verified Review
    Rip-Off
    They told me about discounts, and then raised my premium by over $100 per month.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

  • Douglas
    Verified Review
    Good, Fair Premium
    Excellent auto coverage, and the premium is a lot less expensive.
    Karen
    Verified Review
    Excellent
    Very easy to interact with.
    Marion
    Verified Review
    Love the Savings
    It was a good experience. I was able to compare and save.
    Allan
    Verified Review
    Good company to have insurance with
    I have had no problems with them.
    Sol
    Verified Review
    Accident? No problem
    Great to work with.
    Ralph
    Verified Review
    Great Insurance
    Excellent.
    Martha
    Verified Review
    Make Sure Your Insurance Company Protects You, Not the Shop!
    Just started, so I’m not sure yet, but the sign-up process went smoothly and quickly.
    Bennie
    Verified Review
    Great
    Great.
    Elena
    Verified Review
    Falsehood. The insurance refused to process my claim when my windshield broke.
    Choose something else.
    Wilma
    Verified Review
    They take the time and explain your options thoroughly
    Try them.
    Ashby
    Verified Review
    Average
    Good coverage. I haven’t had any interaction with them, so all is good. Great reputation!!
    Jennifer
    Verified Review
    Bottom-Shelf Insurance Company
    Every year with them, the cost goes up. The representative I tried to speak with online was rude, and I actually mistook them for AI because of the responses to my questions. Before them, I was with my previous insurance company for 10+ years and wish I had stayed. You get what you pay for, and that explains everything with this insurance company. My advice is to stay away from them and keep looking elsewhere.
    Clarence
    Verified Review
    Always paid my claims.
    Progressive is a good company, and I have never had a bad experience with them.
    Jonathan
    Verified Review
    Poor
    It keeps going up over time.
    Connie
    Verified Review
    Feeling Upset
    Every six months, my insurance rates go up. I’m 70 years old, and I pay $165 a month. I only have Social Security. I’m retired and only drive my car maybe 25 miles a week. The car is a 2013. I feel like I’m being taken advantage of.
    Kevin
    Verified Review
    Not for Me
    Too expensive. I don’t like that they sometimes won’t allow new OEM parts for repairs. Not worth what I was paying.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

  • Kirby
    Verified Review
    Progressive Is for the Rich!
    Progressive kept raising my rates. They ended up being about 70% higher after several years of using them. I had to change—they left me no choice.
    Teddy
    Verified Review
    Good So Far
    Progressive insurance for our three vehicles has been good so far. Rates seem fair. I haven’t had to file a claim yet, so we’ll see.
    Eric
    Verified Review
    Progressive Is Great
    No issues at all. When I have a question, they’re there to answer.
    Manuel
    Verified Review
    Love
    Love Progressive.
    Janet
    Verified Review
    Hip! Hip! Hurray!
    We are very satisfied with your service.
    Peter
    Verified Review
    Excellent
    Check around for other quotes.
    Leslie
    Verified Review
    Less Progressive
    Progressive has always had my back, and I trust them.
    Lothar
    Verified Review
    I Wouldn’t Go With a Different Company.
    Excellent.
    Dwayne
    Verified Review
    Average
    Try to pay your policy for the entire year. Beware of sudden changes from the underwriters.
    Bill
    Verified Review
    Progressive Experience
    Overall, I would rate Progressive as a fair company. The problem I have with them is that I’ve been with them for less than a year. I’m 75 years old, on SSI, my car is 21 years old and is driven less than 5 miles a day, with no claims and no tickets, and my insurance has jumped from $48 a month when I started for the first 6 months to now $99 a month, which feels unreasonable. I would like to stay with Progressive, but not if they’re going to keep increasing my rates every six months.
    Jeffrey
    Verified Review
    Bait and Switch Tactics
    It isn’t what I wanted. The rates for full coverage on a 17-year-old car are way too high for a 66-year-old man with no tickets or accidents.
    Robert
    Verified Review
    Warnings
    Too many warnings to keep up with. I haven’t filed any claims, but my premium keeps rising.
    Gail
    Verified Review
    The App Snapshot has never worked properly, and the discount was minuscule considering all the data they got for free.
    The App Snapshot has never worked properly, and the discount was minuscule considering all the data they got for free.
    Martin
    Verified Review
    My Experience With Progressive
    Good insurance with lots of bundle discounts. My last glass claim wasn’t handled well. The website has a few glitches I’ve run into that made me have to call in, but the live customer service is always great. Otherwise, they’re good to work with.
    Eric
    Verified Review
    Incompetent
    They don’t honor their quotes. My quote has changed four times in a month.
    Mary-Lou
    Verified Review
    Progressive Is Your Answer!
    Dependable and reliable.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

  • Cheryl
    Verified Review
    Happy Customer With Progressive
    I'm happy with my lower rates. The only thing I don't like is when an animal darts out in front of your car and you have to quickly slam on the brakes to avoid hitting it on a well-traveled road—the tracker that's plugged in chirps like you're a bad driver. We have no control over when an animal darts out in front of our cars.
    Kathleen
    Verified Review
    Excellent
    Progressive is excellent.
    Jimmy
    Verified Review
    Good
    The price was right.
    Matthew
    Verified Review
    Flo Is Killing It
    The insurance team was quick and responsive, and they even got me a lower quote than I anticipated.
    Leonardl
    Verified Review
    Go with MAPFRE Insurance; they're the cheapest
    Very good.
    Linda
    Verified Review
    Stop Here First!!
    Everyone at Progressive has always been very kind and has given me the best rates.
    Jose
    Verified Review
    Happy with Progressive Insurance
    I’m 90% happy with Progressive, and I’d say they’re one of the best insurance companies on the market today.
    Antony
    Verified Review
    Wonderful
    Progressive is excellent.
    Ainee Lynnette
    Verified Review
    They were good at times, but expensive at others, with no discount for loyalty.
    I felt my insurance went up even for incidents that were beyond my control. I understand that with any use of my insurance, the premium will go up, but it went up for me even after I became a widow, and that was a double heartache because I couldn’t control that either. Otherwise, customer service was always pleasant, and the service was quick and seamless. I felt I could stay up to date through my app, which was helpful.
    Jose Danny
    Verified Review
    Customer Service
    Customer service (online) lacks knowledge about how to cancel a policy.
    George
    Verified Review
    Progressive Is the Best Vehicle Insurance for Me!
    Very nice.
    Destinie
    Verified Review
    Good luck, insurance shoppers.
    They seem pretty straightforward. I do think it’s unnecessary to have my rates increased just because I no longer have multiple policies. I’m trying out the Snapshot tool for the first time, but I already think it’s not going to work for me based on some things it will dock you for that I have to do. But I guess we’ll see. They do seem to be the cheapest out of everyone so far.
    Thomas
    Verified Review
    Wanting Better Pricing
    So far, no other insurance company has a better offer. I don’t like Snapshot—it’s too sensitive, and the recovery is slow.
    Terry
    Verified Review
    Very Unhappy With Progressive
    They added a person to my policy without my approval. Then I had to get it corrected. After five years as a customer, I feel like I’m just another policy number.
    Michael
    Verified Review
    OK
    The price has gone up considerably, even though I haven’t had any accidents or changes to my commute. Since I started about 3 and a half years ago, my annual premium is up by over $1,000.
    Robert
    Verified Review
    Discounts?
    No discounts were presented at the time I purchased my insurance coverage.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

  • Jack
    Verified Review
    No cause to have used it, fortunately.
    I haven’t had to talk with anyone since I purchased it, which is a good thing.
    Donald
    Verified Review
    ????
    AAA is OK.
    Martin
    Verified Review
    Excellent service, but it will cost you
    Excellent customer service and claims reps. A decent amount of coverage options and discounts, but over the last few years, premiums have really gone up as my vehicle depreciates in value.
    Wendy
    Verified Review
    Should Be Renamed "Regressive"
    Aside from being expensive ($180/month for me), they charge you $100 more if you don’t have autopay set up. And if the autopay fails because you don’t have enough money in your account, they put your policy in line for cancellation, which can create an insurance “gap” even though you still have a policy. They also frequently try to take the money out up to five days early. I’m going back to Geico.
    James
    Verified Review
    Excellent
    Shop pricing.
    Leslie
    Verified Review
    The Best
    Very good, and I wouldn’t change a thing.
    Rodric
    Verified Review
    Investigate these car insurance companies, and ask for full coverage up front!
    Ask for full coverage up front.
    Karen
    Verified Review
    Price
    Progressive is the best out there and very reasonably priced.
    Faye
    Verified Review
    Rate Went Up, No Explanation
    Only automated responses—no human response. My rate went up with no explanation.
    Joaquin
    Verified Review
    Pay Attention to the Details and Inform Yourself
    Make sure they include the discounts you’re entitled to, and make sure those discounts are standard across the board with the other large-name insurers. I think I have too much coverage considering my car is paid off, yet they don’t bother to counsel me on how to save money. Of course, that would reduce their profit.
    Latricia
    Verified Review
    I’ve been with Progressive for over five years, and I’m very dissatisfied. I feel like I should have a better discount rate.
    I’ve been with Progressive for over five years, and I’m very dissatisfied. I feel like I should have a better discount rate.
    Michelle
    Verified Review
    Average
    Too expensive for the coverage offered.
    Shannon
    Verified Review
    Progressive consumer
    I’ve done everything online and haven’t spoken with a live person even once, so I have to say it’s been fair. I do believe I’m being charged almost double what I should be for car insurance alone on one vehicle, which is a 2013 model.
    Louis
    Verified Review
    Average
    Too expensive. It increased for no reason.
    Naja
    Verified Review
    No Loyalty for Long-Term Customers
    Too expensive, and the price increases for no good reason. No customer loyalty.
    Drew
    Verified Review
    Caveat Emptor...
    Expensive, and not very helpful when you have issues.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 23,720 Insurify customers have to say about Progressive

Below, you can view more than 23,720 Progressive reviews from real Insurify customers from the last 12 months.

Vickie
Verified Review
Good
Every renewal period, Progressive raises my premium even though I haven’t filed a claim.
Bibi
Verified Review
Excellent
I recommend Progressive to my friends and family.
Dianne
Verified Review
Progressive Is Terrific
If you drive well, Progressive rewards you with lower rates.
Lue
Verified Review
Charges are high for senior customers with good driving records. Other than the price, I’ve had good experiences.
Charges are high for senior customers with good driving records. Other than the price, I’ve had good experiences.
Karen
Verified Review
Progressive!
I found them to be my favorite pick.
Mary
Verified Review
Excellent
We don’t drive many miles, so it’s very expensive.
Fredrick
Verified Review
Excellent
You didn’t notify Allstate that I changed policies, and they charged me for it.
Jean
Verified Review
Very accommodating to my needs.
Be patient, but they’re good at answering questions.
Debra
Verified Review
State minimum is too expensive
My insurance rate keeps going up.
Adrea
Verified Review
Discount Not Enough to Justify the Tracking App
Don’t use the tracker app. It doesn’t know whether you live in town or in the country, and it punishes you accordingly.
Amanda
Verified Review
Progressive Is Financially Unsustainable
Sometimes (a lot of times), I have to skip meals and laundry to be able to afford my monthly payment. It’s really discouraging. I’m a single mom, and my daughter is about to start driving, and I don’t know how I’m going to do it. I need to switch ASAP. I’ve been with Progressive for 9+ years, and it just costs more and more every year. It’s astronomical now, and I can’t do it any longer.
Charles
Verified Review
They don’t seem to care about customers, just the payment
The price is too high for the coverage.
Arthur
Verified Review
Good customer service but a crappy price
The price is too high for 6 months. I can get a full year from other insurance companies for less than what I'm paying for 6 months.
Dionne
Verified Review
Unauthorized Credit Check
I received an email from Geico saying they checked my credit. I did not approve a credit check.
Richard
Verified Review
Don’t Go With Progressive. Ever.
I just found out my rates are being raised at renewal despite no incidents. Their app reports my driving inaccurately, which results in higher rates.
Rose
Verified Review
Too Expensive
Car insurance in Georgia is very expensive—so much higher than in many other states, including California. Instead of helping senior citizens who drive considerably less than others, there don’t seem to be any discounts.

MacKenzie Korris
Written byMacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie PowersLicensed P&C Agent, Senior Insurance Editor
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

Featured in

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