Is Progressive a Good Insurance Company? Reviews From Over 19,915 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie Powers
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Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $156

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

  • Robert
    Verified Review
    Progressive
    Before switching, my experience was fair to good.
    Walter
    Verified Review
    Satisfied but Broke
    Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.
    Roberta
    Verified Review
    Go with Progressive!
    The low cost is incredible, and I love Flo and Jamie!
    Maryann
    Verified Review
    Excellent
    The agent was very helpful.
    Diane
    Verified Review
    Progressive is Great
    They also cover my motorcycles, and no one beats their prices!
    Leonard
    Verified Review
    Progressive Insurance Rocks!
    Very good. They discounted my windshield repair by $69!
    Michael
    Verified Review
    Progressive is an Honest Insurance Company
    Progressive is a really good car insurance company, and this is not the first time I have used them. I found the people there to be honest and transparent. When I had an issue with a previous bank account at Charles Schwab, it was Progressive that informed me about the existence of the Early Warning Detection Services, LLC, which is a company collectively owned by major banks that can reject financial transactions without alerting the consumer. Shout out to the honesty of the people at Progressive who not only informed me but provided an address and phone number. Afterwards, they helped me set up the correct policy for my vehicle.
    Marlene L
    Verified Review
    The new State Farm building is a plus to our little town. Most of all I loved working with the girls
    It was very good, got a better price.
    Sandra
    Verified Review
    Average
    The customer service is very good. I was able to get a good understanding of what I was purchasing.
    Erin
    Verified Review
    Too much $$$
    I've not had to file a claim. Any interaction with agents has been in regard to reducing my premiums. Going paperless, choosing minimum coverage, and/or bundling were the options. It is way too expensive and very few benefits are granted for loyalty.
    Randy
    Verified Review
    Dominating
    Progressive is seemingly trying to dominate the insurance field. It is difficult to get other companies' rates on online sites while Progressive dominates the field.
    Columbus
    Verified Review
    Price Gouging Vehicle Insurance Companies
    My current vehicle insurance doesn't cover my 2003 Olds Alero, and because my daughter (age 18) just became a licensed driver, I'm paying double the premium as a second driver! I can barely afford to pay rent or for my other vehicle. Paying almost $600 per month for vehicle insurance is ridiculous!
    Clarence
    Verified Review
    We are retired and have an excellent driving record. We've even used their monitors for the last six months, during which we received an 11 out of 15—a great score. However, my price still went up. They tried to convince me that it's a good price, but no thanks.
    We are retired and have an excellent driving record. We've even used their monitors for the last six months, during which we received an 11 out of 15—a great score. However, my price still went up. They tried to convince me that it's a good price, but no thanks.
    Alan
    Verified Review
    I'm outta here!
    Good insurance until you have to use it. My policy jumped $1000 for 6 months, so I left!
    James
    Verified Review
    Poor review
    I'm paying $1,400 every 6 months for full coverage. No tickets since 1992 and no accidents, not even stopped and warned. I'm 76 years old and can't afford this.
    Joseph
    Verified Review
    No issues except it's too costly for a car that's 26 years old and driving less than 50 miles per day.
    No issues except it's too costly for a car that's 26 years old and driving less than 50 miles per day.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

  • Robert
    Verified Review
    Very good
    Very good and definitely recommend to anyone.
    Bailey
    Verified Purchase
    Great experience so far
    The prices offered are really great.
    Richard
    Verified Review
    Excellent company.
    Quality coverage by a quality company.
    Ida
    Verified Review
    Disappointed
    I really liked Progressive and was referring friends and family to them. Then they increased my rate by over $120, saying it was because I bought a new car. I found cheaper insurance with State Farm for the same coverage. Then Progressive charged me $63 when I canceled. While their service was great, they did nothing to keep me with them.
    Anna
    Verified Review
    Amazing for dealing with insurance!
    It went very smoothly and I always appreciate that when it's unwanted and unexpected!
    Joseph
    Verified Review
    I Can See
    I have Progressive auto insurance, and they have been raising prices on me, but it's still the best option out there!
    William
    Verified Review
    Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.
    Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.
    Tonia
    Verified Review
    I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.
    I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.
    Jamie
    Verified Review
    Flo missed the mark
    Overall, not a bad company but they didn’t offer multi-vehicle discounts like others do. Their online system is terrible, which is the main reason I left.
    Daniel
    Verified Review
    Good service, and the best rates
    Shop around, but no one can beat Progressive's prices.
    Theresa
    Verified Review
    Raised premiums
    They have raised my premium every six months for the past two years.
    Ralph
    Verified Review
    Nightmare
    Absolutely horrible. They quote you a very low premium. I had a quoted amount for 2 months. Over the next 3 months, they raised the premium by over $300.
    William
    Verified Review
    Progressive Car Insurance OK, but beware when coverage changes.
    Progressive's phone app makes dealing with them very convenient and accessible. However, past experiences with Progressive Car Insurance relate to setting annual premiums. They attract you as a customer with their very low initial rate, but with each policy change, their rates rapidly become very high. This is very obvious when an older car is replaced.
    Donald
    Verified Review
    I still had a little credit left to get insurance otherwise I don't drive
    I was able to get reasonable car insurance when I needed it.
    Curt
    Verified Review
    They are good (for a while)!
    Discounts are applicable but only for perfect drivers! If you have a claim, not so much! Prices do go up (not too much) every renewal. Claims are taken care of without even noticing!
    Tracie
    Verified Review
    I like Progressive, just wish the prices were a bit lower no more than I drive.
    Just a little overpriced. All other services are well above average in accommodating clients' needs. Overall, easy to work with.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

  • Joe
    Verified Review
    Good insurance, too expensive
    All my experiences have been good except it seems my policy goes up too often. You should offer better prices to current customers rather than new ones.
    Jonathan
    Verified Review
    On the fence
    They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.
    James
    Verified Review
    My Experience with Progressive
    Excellent service and very fair the only time I had a claim.
    Mary
    Verified Review
    Bad customer service…
    I was very happy with Progressive in the beginning until the renewal came up. My payment went up $187.00 and they couldn’t explain why. We had a claim and the person that handled it was very helpful and professional. So goodbye Progressive. I would not recommend them to anyone, nor will I return to them.
    Chris
    Verified Review
    Cheaper
    Less expensive.
    William
    Verified Review
    Progressive Insurance Review
    Progressive had the most economical package for me.
    David
    Verified Review
    Watch Carefully
    Don't settle on a price with the first quote and definitely do NOT go to a local insurance agent. They include their fee for profit in the price. Do it over the phone nationally.
    Daryl
    Verified Review
    Good value for price, but buyer beware.
    Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.
    Darin
    Verified Review
    Progressive Rate Changes
    Progressive will write your policy cheaper than anyone else, but it won't stay at the same rate. It will go up the first time there is an issue with the bank or any error at all, and they overcharge you.
    John
    Verified Review
    Review of My Experience with Progressive
    Progressive was good until I used their tracking device, and they increased my rates significantly based on one above-normal month of driving. They never lowered it back, so I switched to another provider. I only drive 9,000 miles a year.
    Janis
    Verified Review
    Good for our needs
    Good coverage at a decent price.
    Leslie
    Verified Review
    Definitely not the insurance company they used to be, not worth the money!
    Rates have skyrocketed, even with minimum coverage. I have a clear driving history and they want to charge almost $200 for a 2009 and 2005 vehicle?! We are definitely over Progressive.
    Robert
    Verified Review
    My experience with Progressive
    We have not had an accident or a ticket in the last 25 years, so we actually never have had any claims.
    Louie
    Verified Review
    No Progressive
    It was a good price 5 years ago, but now the prices have doubled. I was supposed to be at a discontinued diamond level, but that’s not the case!
    Dora
    Verified Review
    Progressive Experience
    Progressive is not the best insurance choice for me. They raised my rates upon renewal, even though there wasn't a car accident. This is particularly challenging if you're a student.
    Sally
    Verified Review
    Shady pricing
    I do not understand why my premium goes up every 6 months. That is ridiculous. I'm a perfect driver with no tickets, no accidents, and no claims ever, yet I'm penalized by higher premiums with each renewal. No, thank you.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

  • Lorrie
    Verified Review
    More Careful
    I have had Progressive for many years. I have driven with the Snapshot on for several years. It does remind me about hard braking, etc.
    Esther
    Verified Review
    Don't waste your time. Go with Progressive!
    No matter how often I've wasted my time getting into these "lower your car insurance rate" deals, Progressive always winds up being the #1 recommendation. They charge about half what the others quoted.
    Steven
    Verified Review
    Progressive Insurance is the best.
    Progressive Insurance is the best.
    Cody
    Verified Review
    Progressive, they've got you, even when things get complicated!
    The best experience I've had thus far!
    Donny
    Verified Review
    Good Insurance for Good People
    Very good insurance, no problems to complain about.
    Jill
    Verified Review
    Excellent
    I really like Progressive. They have a nice attitude.
    Sheila
    Verified Review
    Review Price at Renewal for Better Rate
    Make sure that you do a new quote at renewal time. If I had stuck with my current policy, I would have been paying $50 a month more.
    Kathryn
    Verified Review
    Progressive Insurance
    I've had no problems. I like the agency I am with. They have always handled any issues quickly and efficiently, as painlessly as possible.
    Bruce
    Verified Review
    Jersey Auto Insurance Issues
    They all start off lower than the last, then creep up, adding money to payments as time goes on.
    John
    Verified Review
    Misc
    Not good. It took one hour of negotiating and finding other options before I was able to get a lower rate at a higher deductible.
    Beverly
    Verified Review
    Just think rates are too high
    My insurance went up significantly from when I first started with them.
    Shannon
    Verified Review
    Not the best, not the worst
    It's just okay. They don't try to help me get better rates.
    Dennis
    Verified Review
    High rates
    Rates are always going up.
    Jacquiline
    Verified Review
    Good insurance except for increases
    They have been good. The only issue is the increased rates.
    Donald
    Verified Review
    The whole idea of using the Snap device is flawed. I had it in my car during slippery roads and bad weather. Being judged by fast braking or acceleration in icy, slick conditions, plus living on a hill, is unfair. The gadget isn’t there to see how many accidents are dodged by quick braking or accelerations. It seems like a business practice set up to discredit drivers so rates can be raised.
    The whole idea of using the Snap device is flawed. I had it in my car during slippery roads and bad weather. Being judged by fast braking or acceleration in icy, slick conditions, plus living on a hill, is unfair. The gadget isn’t there to see how many accidents are dodged by quick braking or accelerations. It seems like a business practice set up to discredit drivers so rates can be raised.
    Michael
    Verified Review
    Adequate Insurance, a Little Pricey
    Should keep looking for a better rate from a top company.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

  • Victor
    Verified Review
    I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.
    I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.
    Kevin
    Verified Review
    Excellent rates and Protection
    Excellent so far. We've been together for almost 3 years.
    Nancy
    Verified Review
    Excellent
    No problems. Never filed a claim.
    Deborah
    Verified Review
    Fair or Unfair
    The good thing is that they are available when you have questions. The bad thing is when one of two cars is canceled. The difference was only 1 dollar lower on just one car, which made me think having a second full coverage car only cost a dollar. I did not understand getting charged for 2 cars for 2 months when I only had 1 car and the second was canceled. There was no reimbursement for the extra, and the difference in the premium was unclear.
    Betty
    Verified Review
    Excellent
    Works with you and for you as a customer.
    Brent
    Verified Review
    Progressive? No, not progressive at all.
    They would not insure me because I don't have a permanent address as a digital nomad. Then, because I bought a new car, they would not let me go back to the previous non-car policy I had with them to prevent a gap in coverage. Therefore, I either have to keep paying on a car I no longer have or go totally without coverage and can't return to the non-car policy. Totally inflexible, even though I have been a customer for many years. Also, they did not tell me about the non-car coverage after hitting an elk last year, which resulted in a gap in coverage several months later when I bought a car. I want to pay and get insured for a new 'used' car, and they take nothing into account as far as my faithfulness and reliability as a past and current customer. Progressive? NO. Not progressive at all.
    Sandra
    Verified Review
    Challenge Progressive Insurance Price Perks
    Compare Progressive prices to other insurance companies because they are competitive.
    Barry
    Verified Review
    Excellent
    Shop around because they’re super expensive.
    Vicki
    Verified Review
    No loyalty shown towards me
    Well, I have been a loyal customer for over 5 years. No accidents or tickets. My bill keeps getting more expensive. I reached out to other companies. They all quoted me half the price. I am over 65 and don't drive much. I believe I am more entitled to my money than they are.
    Pamela
    Verified Review
    Good rates
    Rates are good so far. I was not happy that when my son and his wife temporarily moved in with me, they had their own car insurance but Progressive said I had to put them on my policy even though they never drive my car.
    Kim
    Verified Review
    Average
    I switched to a new insurance company with better rates.
    Destiny
    Verified Review
    Average
    They say they let you choose the date your payment is due, but that's only true with limitations.
    Lincoln
    Verified Review
    Ripped off customer
    I have a great driving record with no tickets in over 7 years. I shouldn't be paying over $100 for insurance, but I'm paying $121.00, and I only drive 6 miles a day round trip.
    K C
    Verified Review
    The only reason I use Progressive is because nobody else will insure me due to my vehicle, a 2017 Hyundai. I have no tickets, no DUI, no accidents, and no claims. I'm 70 years old. I did file bankruptcy a few years back, but I do pay my bills. Customer service is kind of rude at Progressive. They reviewed me 6 months ago because, in my opinion, they were upset because I was looking elsewhere for insurance. The agent's words were, "We are not sure if we want to even insure you."
    The only reason I use Progressive is because nobody else will insure me due to my vehicle, a 2017 Hyundai. I have no tickets, no DUI, no accidents, and no claims. I'm 70 years old. I did file bankruptcy a few years back, but I do pay my bills. Customer service is kind of rude at Progressive. They reviewed me 6 months ago because, in my opinion, they were upset because I was looking elsewhere for insurance. The agent's words were, "We are not sure if we want to even insure you."
    Robert
    Verified Review
    Poor Customer Service
    I recently had major damage to my vehicle due to hitting a pothole. Although I have a claim number and a claim representative, I've called him three times for an update with no callbacks. They sent me numerous questionnaires with questions like, "Did you honk at the pothole to get it to move, or was the pothole moving or stationary?"
    Harold
    Verified Review
    Progressive Typical Click and Bait
    Policy increased approximately $400 after 6 months with no accidents, tickets, or claims.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 19,915 Insurify customers have to say about Progressive

Below, you can view more than 19,915 Progressive reviews from real Insurify customers from the last 12 months.

Stacy
Verified Review
Customer service
So far I haven't had a claim, but customer service has been great online.
Theresa
Verified Review
The Best
The cheapest I could find. I only drive twice a month to the grocery store. The price of insurance in Louisiana is too much. I'm disabled and low income, so I can't afford much more.
Gertrude
Verified Review
It's okay, just looking for a better rate and not having to pay every month for the agent and miscellaneous charges.
It's okay, just looking for a better rate and not having to pay every month for the agent and miscellaneous charges.
Drexel
Verified Review
Regressive
Increased premium due to a tow and general rate increase.
Judith
Verified Review
Pleased with Progressive
Progressive insurance works well for me. I call when I need them, and there’s a response right away, which is good for me.
Ronald
Verified Review
Keep driving
Overall, it's good. I find the payment price a little pricey.
Rick
Verified Review
The gentleman I spoke with who handled my SXS policy provided the best customer service I have ever had with Progressive. All others I have dealt with were not so good. I am still upset that Progressive did not investigate the accident we were involved in. There were 4 cameras that saw the vehicle in front of us slam on his brakes for no reason, giving us no time whatsoever to stop. When I questioned the driver as to why he did that, he stated that he thought the vehicle two lanes from him was going to pull into his lane, which never happened. He then lied to the police when they showed up. The cameras prove what I'm saying, and yet Progressive never checked them. Completely unacceptable. Now we're paying extra for something that was not our fault at all.
The gentleman I spoke with who handled my SXS policy provided the best customer service I have ever had with Progressive. All others I have dealt with were not so good. I am still upset that Progressive did not investigate the accident we were involved in. There were 4 cameras that saw the vehicle in front of us slam on his brakes for no reason, giving us no time whatsoever to stop. When I questioned the driver as to why he did that, he stated that he thought the vehicle two lanes from him was going to pull into his lane, which never happened. He then lied to the police when they showed up. The cameras prove what I'm saying, and yet Progressive never checked them. Completely unacceptable. Now we're paying extra for something that was not our fault at all.
Bachar
Verified Review
Excellent
Got what I needed in 15 minutes, great price for coverage.
Rick
Verified Review
Poor
Very poor! They increased my rates by over $900 for six months. I feel this is unfair.
Gregory
Verified Review
Added a driver to policy without my permission significantly raised the price
They added a driver to my policy, and after I had them removed, they didn’t lower the price back to what it was prior to unnecessarily adding the driver.
Barbara
Verified Review
Insurance isn't fair
I have no tickets, no DUIs, no wrecks, or claims, and they still charge too much. Find insurance that sells insurance, not commissions.
Kari
Verified Review
Great team, high price for low coverage
Look for full coverage at a cheaper price elsewhere because the cost of living has gone up. Everything is bleeding Americans dry, and car insurance is supposed to be affordable.
Daniel
Verified Review
Progressive has become a joke with customer service
Constantly follow up on your payments, especially if you have to make changes. The past 4 months have been difficult keeping my insurance policy up to date because of a separation from my wife. They have messed up my account numerous times and just say yes to get me off the phone. Sadly, I’m a 'Gold status' client who has been with them for years. I’m not renewing my policy.
Daniel
Verified Review
I'm satisfied with Liberty
Liberty Insurance Company is so far the best company I have ever been with in my 50 years of driving. As for Progressive Insurance Company, they start you out with a low price then jack it up $150 or $200 and give you some excuse, so buyers beware. Thanks.
Michelle
Verified Review
You want how much?
They are way overpriced. I'm canceling and going with Mendota/Advantage Auto.
Tim
Verified Review
No customer loyalty
The rates keep going up! We have been customers for years, but there is no discount for being loyal.

MacKenzie Korris
Written byMacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie PowersLicensed P&C Agent, Senior Insurance Editor
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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