Insurify Quality (IQ) Score for Progressive: 8.7/10
NAIC complaint index: 0.74 (Lower than expected)
Average monthly premium from Progressive: $156
Our take on Progressive insurance
Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.
Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.
Progressive customer service reviews
Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.
Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.
- Verified ReviewReviewed in Minnesota on April 18, 2026Before switching, my experience was fair to good.Verified ReviewReviewed in Vermont on April 17, 2026Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.Verified ReviewReviewed in New Hampshire on April 17, 2026The low cost is incredible, and I love Flo and Jamie!Verified ReviewReviewed in New Jersey on April 16, 2026The agent was very helpful.Verified ReviewReviewed in Pennsylvania on April 16, 2026They also cover my motorcycles, and no one beats their prices!Verified ReviewReviewed in Ohio on April 14, 2026Very good. They discounted my windshield repair by $69!Verified ReviewReviewed in Florida on April 12, 2026Progressive is a really good car insurance company, and this is not the first time I have used them. I found the people there to be honest and transparent. When I had an issue with a previous bank account at Charles Schwab, it was Progressive that informed me about the existence of the Early Warning Detection Services, LLC, which is a company collectively owned by major banks that can reject financial transactions without alerting the consumer. Shout out to the honesty of the people at Progressive who not only informed me but provided an address and phone number. Afterwards, they helped me set up the correct policy for my vehicle.Verified ReviewReviewed in Minnesota on April 11, 2026It was very good, got a better price.Verified ReviewReviewed in Colorado on April 18, 2026The customer service is very good. I was able to get a good understanding of what I was purchasing.Verified ReviewReviewed in Virginia on April 18, 2026I've not had to file a claim. Any interaction with agents has been in regard to reducing my premiums. Going paperless, choosing minimum coverage, and/or bundling were the options. It is way too expensive and very few benefits are granted for loyalty.Verified ReviewReviewed in Florida on April 16, 2026Progressive is seemingly trying to dominate the insurance field. It is difficult to get other companies' rates on online sites while Progressive dominates the field.Verified ReviewReviewed in Tennessee on April 15, 2026My current vehicle insurance doesn't cover my 2003 Olds Alero, and because my daughter (age 18) just became a licensed driver, I'm paying double the premium as a second driver! I can barely afford to pay rent or for my other vehicle. Paying almost $600 per month for vehicle insurance is ridiculous!Verified ReviewReviewed in Pennsylvania on April 15, 2026We are retired and have an excellent driving record. We've even used their monitors for the last six months, during which we received an 11 out of 15—a great score. However, my price still went up. They tried to convince me that it's a good price, but no thanks.Verified ReviewReviewed in Texas on April 14, 2026Good insurance until you have to use it. My policy jumped $1000 for 6 months, so I left!Verified ReviewReviewed in Georgia on April 13, 2026I'm paying $1,400 every 6 months for full coverage. No tickets since 1992 and no accidents, not even stopped and warned. I'm 76 years old and can't afford this.Verified ReviewReviewed in New Jersey on April 11, 2026No issues except it's too costly for a car that's 26 years old and driving less than 50 miles per day.
Progressive discounts reviews
Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.
Below are reviews from real Progressive customers about the insurer’s available discounts.
- Verified ReviewReviewed in Massachusetts on April 10, 2026Very good and definitely recommend to anyone.Verified PurchaseReviewed in Texas on April 6, 2026The prices offered are really great.Verified ReviewReviewed in Ohio on April 4, 2026Quality coverage by a quality company.Verified ReviewReviewed in Ohio on April 4, 2026I really liked Progressive and was referring friends and family to them. Then they increased my rate by over $120, saying it was because I bought a new car. I found cheaper insurance with State Farm for the same coverage. Then Progressive charged me $63 when I canceled. While their service was great, they did nothing to keep me with them.Verified ReviewReviewed in Minnesota on April 1, 2026It went very smoothly and I always appreciate that when it's unwanted and unexpected!Verified ReviewReviewed in Wisconsin on April 1, 2026I have Progressive auto insurance, and they have been raising prices on me, but it's still the best option out there!Verified ReviewReviewed in New Jersey on March 27, 2026Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.Verified ReviewReviewed in New York on March 26, 2026I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.Verified ReviewReviewed in New Mexico on April 15, 2026Overall, not a bad company but they didn’t offer multi-vehicle discounts like others do. Their online system is terrible, which is the main reason I left.Verified ReviewReviewed in Pennsylvania on April 15, 2026Shop around, but no one can beat Progressive's prices.Verified ReviewReviewed in Michigan on April 12, 2026They have raised my premium every six months for the past two years.Verified ReviewReviewed in Nebraska on April 11, 2026Absolutely horrible. They quote you a very low premium. I had a quoted amount for 2 months. Over the next 3 months, they raised the premium by over $300.Verified ReviewReviewed in Delaware on April 9, 2026Progressive's phone app makes dealing with them very convenient and accessible. However, past experiences with Progressive Car Insurance relate to setting annual premiums. They attract you as a customer with their very low initial rate, but with each policy change, their rates rapidly become very high. This is very obvious when an older car is replaced.Verified ReviewReviewed in Pennsylvania on April 8, 2026I was able to get reasonable car insurance when I needed it.Verified ReviewReviewed in New Jersey on April 8, 2026Discounts are applicable but only for perfect drivers! If you have a claim, not so much! Prices do go up (not too much) every renewal. Claims are taken care of without even noticing!Verified ReviewReviewed in Tennessee on April 8, 2026Just a little overpriced. All other services are well above average in accommodating clients' needs. Overall, easy to work with.
Progressive claims handling reviews
While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.
Below, you can view real claims handling reviews from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Michigan on April 10, 2026All my experiences have been good except it seems my policy goes up too often. You should offer better prices to current customers rather than new ones.Verified ReviewReviewed in Florida on April 9, 2026They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.Verified ReviewReviewed in Vermont on April 4, 2026Excellent service and very fair the only time I had a claim.Verified ReviewReviewed in Georgia on April 4, 2026I was very happy with Progressive in the beginning until the renewal came up. My payment went up $187.00 and they couldn’t explain why. We had a claim and the person that handled it was very helpful and professional. So goodbye Progressive. I would not recommend them to anyone, nor will I return to them.Verified ReviewReviewed in Hawaii on April 1, 2026Less expensive.Verified ReviewReviewed in Illinois on March 30, 2026Progressive had the most economical package for me.Verified ReviewReviewed in Florida on March 29, 2026Don't settle on a price with the first quote and definitely do NOT go to a local insurance agent. They include their fee for profit in the price. Do it over the phone nationally.Verified ReviewReviewed in Wisconsin on March 28, 2026Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.Verified ReviewReviewed in Missouri on April 17, 2026Progressive will write your policy cheaper than anyone else, but it won't stay at the same rate. It will go up the first time there is an issue with the bank or any error at all, and they overcharge you.Verified ReviewReviewed in Texas on April 16, 2026Progressive was good until I used their tracking device, and they increased my rates significantly based on one above-normal month of driving. They never lowered it back, so I switched to another provider. I only drive 9,000 miles a year.Verified ReviewReviewed in North Dakota on April 11, 2026Good coverage at a decent price.Verified ReviewReviewed in Arizona on April 9, 2026Rates have skyrocketed, even with minimum coverage. I have a clear driving history and they want to charge almost $200 for a 2009 and 2005 vehicle?! We are definitely over Progressive.Verified ReviewReviewed in Pennsylvania on April 7, 2026We have not had an accident or a ticket in the last 25 years, so we actually never have had any claims.Verified ReviewReviewed in New Jersey on April 5, 2026It was a good price 5 years ago, but now the prices have doubled. I was supposed to be at a discontinued diamond level, but that’s not the case!Verified ReviewReviewed in Massachusetts on April 3, 2026Progressive is not the best insurance choice for me. They raised my rates upon renewal, even though there wasn't a car accident. This is particularly challenging if you're a student.Verified ReviewReviewed in Ohio on March 31, 2026I do not understand why my premium goes up every 6 months. That is ridiculous. I'm a perfect driver with no tickets, no accidents, and no claims ever, yet I'm penalized by higher premiums with each renewal. No, thank you.
Progressive value for money reviews
Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.
Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.
- Verified ReviewReviewed in Nebraska on March 29, 2026I have had Progressive for many years. I have driven with the Snapshot on for several years. It does remind me about hard braking, etc.Verified ReviewReviewed in Rhode Island on March 28, 2026No matter how often I've wasted my time getting into these "lower your car insurance rate" deals, Progressive always winds up being the #1 recommendation. They charge about half what the others quoted.Verified ReviewReviewed in Arkansas on March 24, 2026Progressive Insurance is the best.Verified ReviewReviewed in North Carolina on March 22, 2026The best experience I've had thus far!Verified ReviewReviewed in Indiana on March 22, 2026Very good insurance, no problems to complain about.Verified ReviewReviewed in Florida on March 18, 2026I really like Progressive. They have a nice attitude.Verified ReviewReviewed in Georgia on March 18, 2026Make sure that you do a new quote at renewal time. If I had stuck with my current policy, I would have been paying $50 a month more.Verified ReviewReviewed in Illinois on March 17, 2026I've had no problems. I like the agency I am with. They have always handled any issues quickly and efficiently, as painlessly as possible.Verified ReviewReviewed in New Jersey on April 17, 2026They all start off lower than the last, then creep up, adding money to payments as time goes on.Verified ReviewReviewed in Texas on April 9, 2026Not good. It took one hour of negotiating and finding other options before I was able to get a lower rate at a higher deductible.Verified ReviewReviewed in Pennsylvania on April 9, 2026My insurance went up significantly from when I first started with them.Verified ReviewReviewed in Nevada on April 8, 2026It's just okay. They don't try to help me get better rates.Verified ReviewReviewed in Ohio on April 6, 2026Rates are always going up.Verified ReviewReviewed in Virginia on April 5, 2026They have been good. The only issue is the increased rates.Verified ReviewReviewed in West Virginia on April 5, 2026The whole idea of using the Snap device is flawed. I had it in my car during slippery roads and bad weather. Being judged by fast braking or acceleration in icy, slick conditions, plus living on a hill, is unfair. The gadget isn’t there to see how many accidents are dodged by quick braking or accelerations. It seems like a business practice set up to discredit drivers so rates can be raised.Verified ReviewReviewed in Michigan on April 3, 2026Should keep looking for a better rate from a top company.
Progressive policy transparency reviews
Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.
Read real reviews about policy transparency from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Florida on April 9, 2026I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.Verified ReviewReviewed in New York on April 2, 2026Excellent so far. We've been together for almost 3 years.Verified ReviewReviewed in Hawaii on March 31, 2026No problems. Never filed a claim.Verified ReviewReviewed in Texas on March 30, 2026The good thing is that they are available when you have questions. The bad thing is when one of two cars is canceled. The difference was only 1 dollar lower on just one car, which made me think having a second full coverage car only cost a dollar. I did not understand getting charged for 2 cars for 2 months when I only had 1 car and the second was canceled. There was no reimbursement for the extra, and the difference in the premium was unclear.Verified ReviewReviewed in Georgia on March 26, 2026Works with you and for you as a customer.Verified ReviewReviewed in Colorado on March 22, 2026They would not insure me because I don't have a permanent address as a digital nomad. Then, because I bought a new car, they would not let me go back to the previous non-car policy I had with them to prevent a gap in coverage. Therefore, I either have to keep paying on a car I no longer have or go totally without coverage and can't return to the non-car policy. Totally inflexible, even though I have been a customer for many years. Also, they did not tell me about the non-car coverage after hitting an elk last year, which resulted in a gap in coverage several months later when I bought a car. I want to pay and get insured for a new 'used' car, and they take nothing into account as far as my faithfulness and reliability as a past and current customer. Progressive? NO. Not progressive at all.Verified ReviewReviewed in Georgia on March 22, 2026Compare Progressive prices to other insurance companies because they are competitive.Verified ReviewReviewed in Ohio on March 21, 2026Shop around because they’re super expensive.Verified ReviewReviewed in Oklahoma on April 14, 2026Well, I have been a loyal customer for over 5 years. No accidents or tickets. My bill keeps getting more expensive. I reached out to other companies. They all quoted me half the price. I am over 65 and don't drive much. I believe I am more entitled to my money than they are.Verified ReviewReviewed in Washington on April 12, 2026Rates are good so far. I was not happy that when my son and his wife temporarily moved in with me, they had their own car insurance but Progressive said I had to put them on my policy even though they never drive my car.Verified ReviewReviewed in Minnesota on April 4, 2026I switched to a new insurance company with better rates.Verified ReviewReviewed in Alabama on April 4, 2026They say they let you choose the date your payment is due, but that's only true with limitations.Verified ReviewReviewed in Texas on April 2, 2026I have a great driving record with no tickets in over 7 years. I shouldn't be paying over $100 for insurance, but I'm paying $121.00, and I only drive 6 miles a day round trip.Verified ReviewReviewed in Washington on April 2, 2026The only reason I use Progressive is because nobody else will insure me due to my vehicle, a 2017 Hyundai. I have no tickets, no DUI, no accidents, and no claims. I'm 70 years old. I did file bankruptcy a few years back, but I do pay my bills. Customer service is kind of rude at Progressive. They reviewed me 6 months ago because, in my opinion, they were upset because I was looking elsewhere for insurance. The agent's words were, "We are not sure if we want to even insure you."Verified ReviewReviewed in New York on April 1, 2026I recently had major damage to my vehicle due to hitting a pothole. Although I have a claim number and a claim representative, I've called him three times for an update with no callbacks. They sent me numerous questionnaires with questions like, "Did you honk at the pothole to get it to move, or was the pothole moving or stationary?"Verified ReviewReviewed in North Carolina on March 29, 2026Policy increased approximately $400 after 6 months with no accidents, tickets, or claims.
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Progressive customer reviews: Read what over 19,915 Insurify customers have to say about Progressive
Below, you can view more than 19,915 Progressive reviews from real Insurify customers from the last 12 months.
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