Is Progressive a Good Insurance Company? Reviews From Over 23,856 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie Powers
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $132

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

  • Ronald
    Verified Review
    Excellent
    Wonderful.
    Priscilla
    Verified Review
    Pretty Decent
    They’re okay. My driving record is pretty good, so they’re not bad as far as insurance companies go.
    Irene
    Verified Review
    My Progressive Auto Insurance
    I’m very fortunate to have never had to file a claim with any insurance company, including Progressive. What I have is A-OK, and I plan to keep it. Thank you!
    Sandra
    Verified Review
    Could Be More Reasonable
    They’re good, but I think they overcharge.
    Jean
    Verified Review
    They paid my claim promptly, but then raised my next premium by over $220, so I’m looking for a new insurer.
    They paid my claim promptly, but then raised my next premium by over $220, so I’m looking for a new insurer.
    Debbie
    Verified Review
    Progressive Is Great
    They’re available any time.
    Tracy
    Verified Review
    Good Company
    I had to switch for better pricing and protection.
    Bethel
    Verified Review
    Alliance Financial Progressive Auto Insurance
    I have received outstanding service from Alliance Financial.
    Luz
    Verified Review
    👌
    First of all, they don't consider seniors or that a person has a good driving record. Most of all, I've never gotten tickets or a DUI—never even a parking violation—and I've been driving for over 60 years. I'm trying to find better insurance that considers seniors who drive safely, cares about seniors who live by themselves, and helps other seniors who are less fortunate. They should know that someday they’re going to be our age and will understand how sad it is to have to pay so much for car insurance. It feels like they’re trying to get rich off poor seniors, for a policy that other places charge $30.00 or even $40.00 for the same insurance they provide. Thank you. God bless.
    Ileen
    Verified Review
    Progressive Gets Progressively More Expensive
    Honestly, consider switching companies after your first six months because they raise your premium every time, even when nothing has changed besides inflation.
    Lashonya
    Verified Review
    I feel I may be paying too much with no DUIs or tickets, etc.
    I saw a lower rate for the same company, but they wouldn’t honor it. They said I would have to switch to the new rate before canceling my current policy.
    Patricia
    Verified Review
    Progressive
    I have Progressive now. I'm upset that it keeps going up and up.
    David
    Verified Review
    Poor professionals
    Car insurance was fine until we bought a home and tried to bundle. The underwriter did not speak to my wife nicely or professionally. Before that, she got her information from my autistic son, who didn’t understand what was going on.
    Dustin
    Verified Review
    Switch After Your Intro Period
    Premiums went from $1,000 to $1,300 to $1,800. I think they count on people being complacent so they can make more money. I’m dropping them and not renewing. Geico is offering a $1,100 premium for the same coverage.
    Elaine
    Verified Review
    Should Be "RE"gressive
    The requirement for five years of proof of coverage is insane, and they were a real problem when it came to sending it because their website can only accept "x" bytes of info. So how do I know how much was transmitted? It was a nightmare! I think it was an attempt to discourage me from continuing.
    Kimberly
    Verified Review
    Average
    Poor rates, given my age and no accidents or tickets.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

  • Douglas
    Verified Review
    Good, Fair Premium
    Excellent auto coverage, and the premium is a lot less expensive.
    Ed
    Verified Review
    Excellent
    Communication is fast and easy.
    Charles
    Verified Review
    My Experience With Progressive Insurance
    I’ve been with them for a little less than a year. No problems or issues have come up. Very satisfied so far.
    Kelvin
    Verified Review
    Excellent
    Better than any other insurance.
    Milton
    Verified Review
    A Plus for Progressive
    My daughter and my wife both had at-fault accidents, and I thought my premium would double. I have Progressive now, and it turns out that, so far, Progressive is still the cheapest.
    Jay
    Verified Review
    Excellent
    Excellent.
    Karen
    Verified Review
    Excellent
    Very easy to interact with.
    Marion
    Verified Review
    Love the Savings
    It was a good experience. I was able to compare and save.
    Arielle
    Verified Review
    Frustrating
    A little difficult. I still don’t have any insurance through you. I’ve been trying for days to get through to the ones that are listed, and I’ve had nothing but problems. I enter all my info, and then there’s always an error or something happens. I haven’t been able to proceed with purchasing a policy, so I’m frustrated.
    Adam
    Verified Review
    Dealing with a company that no longer cares about good drivers
    It gets old dealing with a company that is always trying to raise your premium.
    Sandra
    Verified Review
    They love taking your money and make sure they add to your bill beyond the usual amount!
    They’re expensive. I’d go through the company rather than the agent. I was charged for talking to them in person when I stopped in to pay my bill. I’ve never had this happen to me before.
    Elena
    Verified Review
    Falsehood. The insurance refused to process my claim when my windshield broke.
    Choose something else.
    Wilma
    Verified Review
    They take the time and explain your options thoroughly
    Try them.
    Ashby
    Verified Review
    Average
    Good coverage. I haven’t had any interaction with them, so all is good. Great reputation!!
    Jennifer
    Verified Review
    Bottom-Shelf Insurance Company
    Every year with them, the cost goes up. The representative I tried to speak with online was rude, and I actually mistook them for AI because of the responses to my questions. Before them, I was with my previous insurance company for 10+ years and wish I had stayed. You get what you pay for, and that explains everything with this insurance company. My advice is to stay away from them and keep looking elsewhere.
    Clarence
    Verified Review
    Always paid my claims.
    Progressive is a good company, and I have never had a bad experience with them.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

  • Kip
    Verified Review
    Average / Good Insurance
    I’ve had Progressive for over 6 years and have never had any issues.
    Tony
    Verified Review
    Excellent
    It’s a little expensive.
    Kirby
    Verified Review
    Progressive Is for the Rich!
    Progressive kept raising my rates. They ended up being about 70% higher after several years of using them. I had to change—they left me no choice.
    Allan
    Verified Review
    Good company to have insurance with
    I have had no problems with them.
    Sol
    Verified Review
    Accident? No problem
    Great to work with.
    Ralph
    Verified Review
    Great Insurance
    Excellent.
    Teddy
    Verified Review
    Good So Far
    Progressive insurance for our three vehicles has been good so far. Rates seem fair. I haven’t had to file a claim yet, so we’ll see.
    Bennie
    Verified Review
    Great
    Great.
    Erin
    Verified Review
    Progressive Is a Rip-Off
    More than half the price for the same coverage.
    Sean
    Verified Review
    Progressive, similar to "progressive" Democrats—horrible.
    Despite never filing a claim in my life and driving less than 1,000 miles per year, they keep raising my premiums.
    Dwayne
    Verified Review
    Average
    Try to pay your policy for the entire year. Beware of sudden changes from the underwriters.
    Bill
    Verified Review
    Progressive Experience
    Overall, I would rate Progressive as a fair company. The problem I have with them is that I’ve been with them for less than a year. I’m 75 years old, on SSI, my car is 21 years old and is driven less than 5 miles a day, with no claims and no tickets, and my insurance has jumped from $48 a month when I started for the first 6 months to now $99 a month, which feels unreasonable. I would like to stay with Progressive, but not if they’re going to keep increasing my rates every six months.
    Jeffrey
    Verified Review
    Bait and Switch Tactics
    It isn’t what I wanted. The rates for full coverage on a 17-year-old car are way too high for a 66-year-old man with no tickets or accidents.
    Robert
    Verified Review
    Warnings
    Too many warnings to keep up with. I haven’t filed any claims, but my premium keeps rising.
    Gail
    Verified Review
    The App Snapshot has never worked properly, and the discount was minuscule considering all the data they got for free.
    The App Snapshot has never worked properly, and the discount was minuscule considering all the data they got for free.
    Martin
    Verified Review
    My Experience With Progressive
    Good insurance with lots of bundle discounts. My last glass claim wasn’t handled well. The website has a few glitches I’ve run into that made me have to call in, but the live customer service is always great. Otherwise, they’re good to work with.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

  • Phillip
    Verified Review
    No problems, all great
    Great agent, Debbie.
    Cheryl
    Verified Review
    Happy Customer With Progressive
    I'm happy with my lower rates. The only thing I don't like is when an animal darts out in front of your car and you have to quickly slam on the brakes to avoid hitting it on a well-traveled road—the tracker that's plugged in chirps like you're a bad driver. We have no control over when an animal darts out in front of our cars.
    Manuel
    Verified Review
    Love
    Love Progressive.
    Janet
    Verified Review
    Hip! Hip! Hurray!
    We are very satisfied with your service.
    Kathleen
    Verified Review
    Excellent
    Progressive is excellent.
    Jimmy
    Verified Review
    Good
    The price was right.
    Leslie
    Verified Review
    Less Progressive
    Progressive has always had my back, and I trust them.
    Matthew
    Verified Review
    Flo Is Killing It
    The insurance team was quick and responsive, and they even got me a lower quote than I anticipated.
    Randy
    Verified Review
    Quality Insurance
    I'm happy with Progressive, but I'm always looking for better coverage and a better price. I'm a senior citizen on a limited income.
    Ainee Lynnette
    Verified Review
    They were good at times, but expensive at others, with no discount for loyalty.
    I felt my insurance went up even for incidents that were beyond my control. I understand that with any use of my insurance, the premium will go up, but it went up for me even after I became a widow, and that was a double heartache because I couldn’t control that either. Otherwise, customer service was always pleasant, and the service was quick and seamless. I felt I could stay up to date through my app, which was helpful.
    Jose Danny
    Verified Review
    Customer Service
    Customer service (online) lacks knowledge about how to cancel a policy.
    George
    Verified Review
    Progressive Is the Best Vehicle Insurance for Me!
    Very nice.
    Destinie
    Verified Review
    Good luck, insurance shoppers.
    They seem pretty straightforward. I do think it’s unnecessary to have my rates increased just because I no longer have multiple policies. I’m trying out the Snapshot tool for the first time, but I already think it’s not going to work for me based on some things it will dock you for that I have to do. But I guess we’ll see. They do seem to be the cheapest out of everyone so far.
    Thomas
    Verified Review
    Wanting Better Pricing
    So far, no other insurance company has a better offer. I don’t like Snapshot—it’s too sensitive, and the recovery is slow.
    Terry
    Verified Review
    Very Unhappy With Progressive
    They added a person to my policy without my approval. Then I had to get it corrected. After five years as a customer, I feel like I’m just another policy number.
    Michael
    Verified Review
    OK
    The price has gone up considerably, even though I haven’t had any accidents or changes to my commute. Since I started about 3 and a half years ago, my annual premium is up by over $1,000.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

  • Jack
    Verified Review
    No cause to have used it, fortunately.
    I haven’t had to talk with anyone since I purchased it, which is a good thing.
    Peter
    Verified Review
    Excellent
    Check around for other quotes.
    Lothar
    Verified Review
    I Wouldn’t Go With a Different Company.
    Excellent.
    Leonardl
    Verified Review
    Go with MAPFRE Insurance; they're the cheapest
    Very good.
    Donald
    Verified Review
    ????
    AAA is OK.
    Martin
    Verified Review
    Excellent service, but it will cost you
    Excellent customer service and claims reps. A decent amount of coverage options and discounts, but over the last few years, premiums have really gone up as my vehicle depreciates in value.
    Jose
    Verified Review
    Happy with Progressive Insurance
    I’m 90% happy with Progressive, and I’d say they’re one of the best insurance companies on the market today.
    Wendy
    Verified Review
    Should Be Renamed "Regressive"
    Aside from being expensive ($180/month for me), they charge you $100 more if you don’t have autopay set up. And if the autopay fails because you don’t have enough money in your account, they put your policy in line for cancellation, which can create an insurance “gap” even though you still have a policy. They also frequently try to take the money out up to five days early. I’m going back to Geico.
    Robert
    Verified Review
    Insurance Review
    I feel like I’m paying way too much for full coverage on a 2006 Corolla, a 2012 Corolla, and a 2015 GTI.
    Faye
    Verified Review
    Rate Went Up, No Explanation
    Only automated responses—no human response. My rate went up with no explanation.
    Joaquin
    Verified Review
    Pay Attention to the Details and Inform Yourself
    Make sure they include the discounts you’re entitled to, and make sure those discounts are standard across the board with the other large-name insurers. I think I have too much coverage considering my car is paid off, yet they don’t bother to counsel me on how to save money. Of course, that would reduce their profit.
    Latricia
    Verified Review
    I’ve been with Progressive for over five years, and I’m very dissatisfied. I feel like I should have a better discount rate.
    I’ve been with Progressive for over five years, and I’m very dissatisfied. I feel like I should have a better discount rate.
    Michelle
    Verified Review
    Average
    Too expensive for the coverage offered.
    Kevin
    Verified Review
    Not for Me
    Too expensive. I don’t like that they sometimes won’t allow new OEM parts for repairs. Not worth what I was paying.
    Shannon
    Verified Review
    Progressive consumer
    I’ve done everything online and haven’t spoken with a live person even once, so I have to say it’s been fair. I do believe I’m being charged almost double what I should be for car insurance alone on one vehicle, which is a 2013 model.
    Louis
    Verified Review
    Average
    Too expensive. It increased for no reason.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 23,856 Insurify customers have to say about Progressive

Below, you can view more than 23,856 Progressive reviews from real Insurify customers from the last 12 months.

Vickie
Verified Review
Good
Every renewal period, Progressive raises my premium even though I haven’t filed a claim.
Bibi
Verified Review
Excellent
I recommend Progressive to my friends and family.
Dianne
Verified Review
Progressive Is Terrific
If you drive well, Progressive rewards you with lower rates.
Lue
Verified Review
Charges are high for senior customers with good driving records. Other than the price, I’ve had good experiences.
Charges are high for senior customers with good driving records. Other than the price, I’ve had good experiences.
Karen
Verified Review
Progressive!
I found them to be my favorite pick.
Mary
Verified Review
Excellent
We don’t drive many miles, so it’s very expensive.
Fredrick
Verified Review
Excellent
You didn’t notify Allstate that I changed policies, and they charged me for it.
Jean
Verified Review
Very accommodating to my needs.
Be patient, but they’re good at answering questions.
Richard
Verified Review
Mad and Furious
They make absolutely no effort to try to help you. It’s cut and dry: pay or get canceled. And the rate seems to be going up all the time!
Jacque
Verified Review
Bad Communication
They weren’t transparent about how they handled my claim and didn’t communicate the result. They closed the case and didn’t inform me. They also doubled my monthly rate.
Angela
Verified Review
Don’t get insurance through Progressive. Their customer service is awful, and they won’t work with you. If there’s a claim, they make you do it yourself.
Don’t get insurance through Progressive. Their customer service is awful, and they won’t work with you. If there’s a claim, they make you do it yourself.
Lori
Verified Review
Poor
They pushed Snapshot on me without telling me, and it raised my rate. I’m not happy about it.
Donna
Verified Review
Too Big for Their Britches
Too expensive, and the prices keep going up.
Bill
Verified Review
Progressive Insurance Is Unfair
They did an extreme upcharge once all of my pertinent information was processed. I expected an increase due to my current FICO score, but not triple.
Debra
Verified Review
State minimum is too expensive
My insurance rate keeps going up.
Natalia
Verified Review
$249.07 (6-month premium) increased to $344+ upon renewal (no claims and no tickets)
My rates went up even though I had no tickets or claims. Ugh.

MacKenzie Korris
Written byMacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie PowersLicensed P&C Agent, Senior Insurance Editor
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

Featured in

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