Insurify Quality (IQ) Score for Progressive: 8.7/10
NAIC complaint index: 0.74 (Lower than expected)
Average monthly premium from Progressive: $136
Our take on Progressive insurance
Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.
Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.
Progressive customer service reviews
Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.
Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.
- Verified ReviewReviewed in Washington on July 10, 2026They have very good claims service.Verified ReviewReviewed in Michigan on July 10, 2026Come prepared with quotes from other companies, and typically they’ll come in lower.Verified ReviewReviewed in Oregon on July 10, 2026Good, no problems.Verified ReviewReviewed in North Dakota on July 9, 2026Use the GPS tracker if you’re a safe driver.Verified ReviewReviewed in Nevada on July 7, 2026I have just started with Progressive, but so far, so good!Verified ReviewReviewed in Florida on July 7, 2026I have no complaints about the service I'm receiving.Verified ReviewReviewed in Kansas on July 4, 2026It's been good so far. I would compare several different companies to get the best coverage for the best price.Verified ReviewReviewed in Michigan on July 3, 2026The only thing that frustrates me and my husband is how we try to opt out of PIP (we have Medicare & a supplemental insurance) and the insurance policy refuses to let us out of it.Verified ReviewReviewed in New Mexico on July 11, 2026Geico is 10 times better than Progressive. I got car and rental coverage for cheaper than Progressive.Verified ReviewReviewed in Illinois on July 11, 2026I found a very decent price with State Farm, and I will never use Progressive again. My renewal increased my price by $160, and I’m very disappointed with Progressive.Verified ReviewReviewed in Washington on July 10, 2026They’ve been good. I had an accident five years ago, and the claim was handled quickly. I only had issues with the shop that did the work—Caliber Collision in Bremerton, Washington. They were terrible and didn’t even fix the car correctly. They tried to blame me and wanted me to file another claim through Progressive to fix what they never did. But Progressive has been great for the last six years.Verified ReviewReviewed in Florida on July 10, 2026Like others have said, I’ve maintained a perfect driving record with no claims. I pay on time, and their way of showing appreciation is raising my rates often for no legitimate reason.Verified ReviewReviewed in Nebraska on July 7, 2026I'm with Progressive and for the price, I feel like I'm paying for the agent's price plus way more than I should be!Verified ReviewReviewed in New Mexico on July 7, 2026Started out at a good rate. I used their plugin to show I was a good driver and drove only 3,600 miles a year, yet my rate more than doubled in 2 years. No claims, tickets, or anything negative about my driving record. I should have paid no more than $150 for 6 months.Verified ReviewReviewed in Tennessee on July 3, 2026Could be a lot cheaper. They don't update the policy when incidents fall off.Verified ReviewReviewed in Ohio on July 3, 2026My only problem with them is they keep raising my prices even though I drive less than 4k a year with no tickets or accidents in over 60 years!
Progressive discounts reviews
Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.
Below are reviews from real Progressive customers about the insurer’s available discounts.
- Verified ReviewReviewed in New Jersey on July 1, 2026Don't use your real phone number while online shopping for car insurance. You will get many spam calls. Otherwise, I have enjoyed how easy and inexpensive Progressive has been. Their app is great and super easy to use!Verified ReviewReviewed in Florida on July 1, 2026Usability is 100% excellent.Verified ReviewReviewed in Louisiana on June 29, 2026I've had no problems at all. Thank you.Verified ReviewReviewed in Oklahoma on June 28, 2026Progressive is great. No issues or problems reaching someone if you have questions. Thank you.Verified ReviewReviewed in Florida on June 27, 2026Progressive Insurance is what I always use and recommend.Verified ReviewReviewed in Illinois on June 25, 2026Progressive is great, but there's no personal agent. It's pretty much done on the computer. Excellent service.Verified ReviewReviewed in Pennsylvania on June 24, 2026Of all the name brand companies and off-brand companies, Progressive had the best premium. All the other companies I checked with were much higher for the exact same coverage.Verified ReviewReviewed in North Dakota on June 24, 2026Progressive is really good. I love my Snapshot discount.Verified ReviewReviewed in Florida on July 11, 2026It went well.Verified ReviewReviewed in Florida on July 7, 2026Be careful with the selections you make for your coverage and claims. Ensure that they are covered, as they might appear on your record even if they are not covered.Verified ReviewReviewed in Arizona on July 5, 2026At first, it was fine, but as usual, it kept going up and up until it's just ridiculous. I don't think I should be paying that much for insurance.Verified ReviewReviewed in California on June 30, 2026It was horrible. My daughter-in-law was driving our truck, and a car pulled up behind her and hit the trailer hitch. They tried to claim we hit them. After the police report proved otherwise, they tried to harass us over the claim. No one followed up with us. The people ended up paying for the damages, and then we were notified the policy was canceled. I’ll never deal with Progressive again.Verified ReviewReviewed in Kentucky on June 30, 2026The price is too high for a 16-year-old car and a driver over 55.Verified ReviewReviewed in Georgia on June 30, 2026Give yourself time to explore options and discounts.Verified ReviewReviewed in Nevada on June 27, 2026A little high in price.Verified ReviewReviewed in South Carolina on June 19, 2026If you cancel, don't expect to get a refund for quite some time, even though they get paid immediately.
Progressive claims handling reviews
While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.
Below, you can view real claims handling reviews from Insurify customers with Progressive policies.
- Verified ReviewReviewed in New York on June 23, 2026They do a good job.Verified ReviewReviewed in Kentucky on June 20, 2026I'm with Progressive now.Verified ReviewReviewed in Idaho on June 19, 2026When I filed a claim last year, they were very helpful and communicated everything, making the whole process simple and easy to understand. My only issue was that my policy kept increasing. My policy renewed every 6 months, and during that time, my policy increased by $75. They couldn’t really explain why, other than mentioning the claim I had a year ago, but that shouldn’t have affected me in these recent 6 months. So I switched policies.Verified ReviewReviewed in Florida on June 16, 2026Progressive is an excellent company. I have no complaints. Customer service is awesome. Their rates are pretty reasonable. I recommend using them.Verified ReviewReviewed in Arizona on June 15, 2026Progressive is very expensive! Over $600.00 for two vehicles.Verified ReviewReviewed in Texas on June 7, 2026Progressive has always had the absolute best customer service around. They are quick to respond and have always had fair pricing. I am almost 40 and felt I have been overpaying for insurance for a long time. This did cause me to shop around. It’s very awesome to be able to have lowered my monthly payment so much, finally, and be able to stay with Progressive. However, it is very much a shame that they didn’t already offer me this low rate. I have been a customer of theirs for years and always tend to come back. Occasionally it seems necessary to shop around to be able to lower my rate. And I have noticed every time my policy is coming up for renewal, no matter whom I am with, the rates just always seem to go up, even with a clean driving record and a great credit score.Verified ReviewReviewed in Virginia on June 7, 2026Ask for all discounts. Research each insurance company you quote with. Make sure you are comparing the same coverage levels.Verified ReviewReviewed in Utah on June 4, 2026It's great, but the Snapshot feature isn't very good.Verified ReviewReviewed in South Carolina on July 8, 2026Progressive offers discounts that won't be available when you renew your policy.Verified ReviewReviewed in Nevada on July 3, 2026I was told that my current rate is high in part because at the time I had a foreign driver's license. After sharing the details of my US driver's license, nothing changed.Verified ReviewReviewed in Florida on July 1, 2026I would say that it’s way too expensive considering that thankfully I’ve never had a claim against any car insurance company, my age, and the amount of miles that I tend to drive.Verified ReviewReviewed in Arizona on June 30, 2026They canceled my policy because there is a toolbox on my truck. They said it is a business truck. It is not a business truck and not registered as a business.Verified ReviewReviewed in New Jersey on June 28, 2026Satisfying and easy.Verified ReviewReviewed in Minnesota on June 22, 2026Every renewal my rate went up. Every time I asked, it was blamed on industry trends, inflation, or whatever excuse they could come up with. The last call I had with them before deciding to switch, I was inquiring about my new teen driver. When I wanted to add them to the policy, they said just the fact of me calling would now automatically add them to the policy, and I had no choice but to add them because my state requires it. After the call, I found out that is not true. It's a misrepresentation. Progressive doesn't allow it because of some laws in my state.Verified ReviewReviewed in Indiana on June 22, 2026My price kept going up, and I’ve never had an accident or a ticket.Verified ReviewReviewed in Tennessee on June 14, 2026I don’t recommend staying long-term unless you can't find anything cheaper. Ride it out for 3 months and then switch. They are very expensive from my experience. I switched to another insurance, and they let Progressive know. Suddenly, they made my payment $80 cheaper after a whole year. The other insurance still had them beat, but don’t ever stay loyal because these companies do not care.
Progressive value for money reviews
Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.
Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.
- Verified ReviewReviewed in Wisconsin on June 28, 2026Saved me a lot of money by following a simple trick.Verified ReviewReviewed in Oregon on June 28, 2026Good service.Verified ReviewReviewed in South Carolina on June 15, 2026Look at what you get for the money and compare it to other insurance companies.Verified ReviewReviewed in Florida on May 28, 2026Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.Verified ReviewReviewed in Michigan on May 28, 2026I find Progressive to be easy to deal with and responsive to questions or concerns.Verified ReviewReviewed in New York on May 27, 2026AmazingVerified ReviewReviewed in New Mexico on May 24, 2026They dropped me down to $48.00 a month. I'm happy.Verified ReviewReviewed in Nevada on May 24, 2026So far, so good. I haven’t made any claims, but I’m pleased with the price.Verified ReviewReviewed in Arizona on July 8, 2026Despite having no accidents and no traffic citations, my insurance costs keep climbing. As a senior citizen with a good driving record and someone who does not violate traffic laws, it is unfair that my rates are what I consider high for a fixed income, and rates that increase periodically. There should be a discount for seniors with a clean driving record. This would be fair and good for business.Verified ReviewReviewed in Illinois on July 4, 2026Progressive is good but always changing the premium every 6 months. Sometimes the change is good, other times it's not.Verified ReviewReviewed in Texas on June 30, 2026Okay. They raised my rate each period. It was the best deal but went up by $720 a year.Verified ReviewReviewed in Florida on June 27, 2026Good average, but the prices quote disappear.Verified ReviewReviewed in Florida on June 22, 2026Okay, high cost!Verified ReviewReviewed in Florida on June 15, 2026Make sure you have all claims for drivers. It has a significant effect on premiums. Also, have good credit and a good driving history.Verified ReviewReviewed in Arizona on June 10, 2026I set up my policy online, paid electronically, and had no claims. There was no human contact at all.Verified ReviewReviewed in Texas on June 9, 2026I pay, they cover nothing special, and it costs too much.
Progressive policy transparency reviews
Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.
Read real reviews about policy transparency from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Illinois on July 5, 2026Great price and coverage.Verified ReviewReviewed in Florida on June 5, 2026Very good, no problems.Verified ReviewReviewed in Florida on May 23, 2026Great company but expensive. I have been looking around and found the same benefits for $800 less per year.Verified ReviewReviewed in Colorado on May 22, 2026I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.Verified ReviewReviewed in Oregon on May 22, 2026Progressive has been an excellent company for me. I have never had a problem with them at all.Verified ReviewReviewed in Florida on May 21, 2026They are an excellent car insurance search platform. Of course, I have recommended them to my friends.Verified ReviewReviewed in New Jersey on May 18, 2026Better deal in this area.Verified ReviewReviewed in Maryland on May 18, 2026I really like how easy it was to apply for the insurance. They made it simple and I really like my rate.Verified ReviewReviewed in Minnesota on July 8, 2026I'm not very pleased with the price. Despite my age, they are using at least one accident I was involved in, even though I was not at fault.Verified ReviewReviewed in New York on July 4, 2026The single worst claim experience I have ever had. It took almost two weeks, and they sent me incorrect valuation/estimate reports on four different occasions, including once where I was sent a report for an entirely different customer.Verified ReviewReviewed in Georgia on June 13, 2026Overpriced when purchasing a policy through an agent. The agent was not interested in sharing potential discounts or savings.Verified ReviewReviewed in Texas on June 11, 2026They are okay, but there is not a lot of flexibility with their rates.Verified ReviewReviewed in Georgia on June 8, 2026Progressive is too expensive. I've had it for over 10 years and never used it, and my price just continues to climb a lot. I'm shopping for a new company now.Verified ReviewReviewed in South Carolina on June 7, 2026Run your quote multiple times on random days because sometimes it's as low as $81, other times it's $125. I pay $118, but when I ran it again, it said $81.Verified ReviewReviewed in New York on June 6, 2026I've been with Progressive for about 17 years, and everything has always gone fine. I've never had a problem.Verified ReviewReviewed in North Carolina on June 5, 2026Claims are handled fast. Customer service is good, but their policies are expensive compared to other popular agencies.
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Progressive customer reviews: Read what over 22,675 Insurify customers have to say about Progressive
Below, you can view more than 22,675 Progressive reviews from real Insurify customers from the last 12 months.
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