Insurify Quality (IQ) Score for Progressive: 8.7/10
NAIC complaint index: 0.74 (Lower than expected)
Average monthly premium from Progressive: $136
Our take on Progressive insurance
Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.
Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.
Progressive customer service reviews
Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.
Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.
- Verified ReviewReviewed in Wisconsin on July 31, 2026I'm happy with my lower rates. The only thing I don't like is when an animal darts out in front of your car and you have to quickly slam on the brakes to avoid hitting it on a well-traveled road—the tracker that's plugged in chirps like you're a bad driver. We have no control over when an animal darts out in front of our cars.Verified ReviewReviewed in Colorado on July 30, 2026They seem pretty straightforward. I do think it’s unnecessary to have my rates increased just because I no longer have multiple policies. I’m trying out the Snapshot tool for the first time, but I already think it’s not going to work for me based on some things it will dock you for that I have to do. But I guess we’ll see. They do seem to be the cheapest out of everyone so far.Verified ReviewReviewed in New Jersey on July 27, 2026No issues at all. When I have a question, they’re there to answer.Verified ReviewReviewed in North Dakota on July 27, 2026Love Progressive.Verified ReviewReviewed in Ohio on July 27, 2026We are very satisfied with your service.Verified ReviewReviewed in Florida on July 26, 2026Progressive is excellent.Verified ReviewReviewed in South Carolina on July 25, 2026Check around for other quotes.Verified ReviewReviewed in Idaho on July 25, 2026Progressive has always had my back, and I trust them.Verified ReviewReviewed in Wisconsin on July 31, 2026Very nice.Verified ReviewReviewed in Montana on July 31, 2026The cost of my policy keeps going up by $20 every six months. Cars depreciate, so I feel like I’m getting less value for my money. I’m not happy.Verified ReviewReviewed in Kansas on July 31, 2026Too expensive. I don’t like that they sometimes won’t allow new OEM parts for repairs. Not worth what I was paying.Verified ReviewReviewed in Georgia on July 30, 2026Better than Progressive—no bait-and-switch, and they don’t try to send you a bill for coverage you already paid for.Verified ReviewReviewed in Indiana on July 28, 2026I’ve done everything online and haven’t spoken with a live person even once, so I have to say it’s been fair. I do believe I’m being charged almost double what I should be for car insurance alone on one vehicle, which is a 2013 model.Verified ReviewReviewed in Florida on July 28, 2026Too expensive. It increased for no reason.Verified ReviewReviewed in Texas on July 27, 2026No discounts were presented at the time I purchased my insurance coverage.Verified ReviewReviewed in Texas on July 27, 2026Too expensive, and the price increases for no good reason. No customer loyalty.
Progressive discounts reviews
Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.
Below are reviews from real Progressive customers about the insurer’s available discounts.
- Verified ReviewReviewed in Maryland on July 29, 2026Progressive is our current insurance company.Verified ReviewReviewed in Colorado on July 25, 2026The insurance team was quick and responsive, and they even got me a lower quote than I anticipated.Verified ReviewReviewed in Florida on July 23, 2026Excellent.Verified ReviewReviewed in Massachusetts on July 23, 2026Very good.Verified ReviewReviewed in Missouri on July 20, 2026AAA is OK.Verified ReviewReviewed in Indiana on July 19, 2026I’m 90% happy with Progressive, and I’d say they’re one of the best insurance companies on the market today.Verified ReviewReviewed in North Carolina on July 13, 2026Very good, and I wouldn’t change a thing.Verified ReviewReviewed in Illinois on July 13, 2026Progressive is the best out there and very reasonably priced.Verified ReviewReviewed in Tennessee on August 1, 2026It keeps going up over time.Verified ReviewReviewed in Pennsylvania on August 1, 2026Every six months, my insurance rates go up. I’m 70 years old, and I pay $165 a month. I only have Social Security. I’m retired and only drive my car maybe 25 miles a week. The car is a 2013. I feel like I’m being taken advantage of.Verified ReviewReviewed in Michigan on July 30, 2026My premium doubled, and instead of communicating what happened, they just charged my account. It was unexpected and really affected my finances for the month.Verified ReviewReviewed in New Jersey on July 30, 2026I don’t have a terrific driving record, but the pricing is through the roof!Verified ReviewReviewed in New Jersey on July 27, 2026The price has gone up considerably, even though I haven’t had any accidents or changes to my commute. Since I started about 3 and a half years ago, my annual premium is up by over $1,000.Verified ReviewReviewed in Indiana on July 27, 2026We had to file a fairly large collision claim shortly after switching from Allstate. They treated me suspiciously, like I was trying to commit fraud. When they switched our homeowners policy, they were supposed to notify Allstate, but they failed to do so. If I could turn back time, I would have kept Allstate. I’ve warned others in my family not to be taken in by their cheap rates.Verified ReviewReviewed in California on July 25, 2026Expensive, and not very helpful when you have issues.Verified ReviewReviewed in Arizona on July 21, 2026I’m canceling because my rates increased.
Progressive claims handling reviews
While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.
Below, you can view real claims handling reviews from Insurify customers with Progressive policies.
- Verified ReviewReviewed in New Jersey on July 20, 2026Excellent customer service and claims reps. A decent amount of coverage options and discounts, but over the last few years, premiums have really gone up as my vehicle depreciates in value.Verified ReviewReviewed in Florida on July 17, 2026Shop pricing.Verified ReviewReviewed in Illinois on July 13, 2026Ask for full coverage up front.Verified ReviewReviewed in Michigan on July 10, 2026Come prepared with quotes from other companies, and typically they’ll come in lower.Verified ReviewReviewed in Michigan on July 3, 2026The only thing that frustrates me and my husband is how we try to opt out of PIP (we have Medicare & a supplemental insurance) and the insurance policy refuses to let us out of it.Verified ReviewReviewed in New Jersey on July 1, 2026Don't use your real phone number while online shopping for car insurance. You will get many spam calls. Otherwise, I have enjoyed how easy and inexpensive Progressive has been. Their app is great and super easy to use!Verified ReviewReviewed in Florida on July 1, 2026Usability is 100% excellent.Verified ReviewReviewed in Kentucky on June 30, 2026The price is too high for a 16-year-old car and a driver over 55.Verified ReviewReviewed in Oklahoma on August 1, 2026Dependable and reliable.Verified ReviewReviewed in Oregon on August 1, 2026Customer service (online) lacks knowledge about how to cancel a policy.Verified ReviewReviewed in Florida on July 27, 2026I wouldn’t recommend Progressive. I used to be a Platinum client for over 10 years, but they’re constantly raising prices. In Florida, they made so much money that the government said they had to give back a credit. So they gave us two months, and then on the third month they tried to raise my payment by almost $100. Make that make sense. Then they said it was because of where I live—except I just moved to the suburbs of Miramar. I lived in Miami for over six years. So they seem dishonest. No thank you. I’d rather try another company.Verified ReviewReviewed in Kansas on July 25, 2026The price was right.Verified ReviewReviewed in Utah on July 24, 2026I was quoted for insurance and had the policy for six months. All of a sudden, it went up $400 a year. No accidents or anything—there was no reason given. They get you in with a cheap quote, then raise the rate after you sign up.Verified ReviewReviewed in New York on July 24, 2026High rates for someone who hardly drives 20 miles a week.Verified ReviewReviewed in Texas on July 23, 2026I’m seriously considering looking for a new policy because my current insurer keeps raising my premiums, and I want to see if there’s a more reasonable option out there.Verified ReviewReviewed in Rhode Island on July 23, 2026When I first got it, they promised my rates weren’t going to go up. But since I started, it’s increased every 6 months. That was in 2024. Now it has doubled. They also say that every year I’m with them, the insurance goes down, but my insurance is due in August and I’m not very happy to pay that amount. Still, I’m paying it.
Progressive value for money reviews
Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.
Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.
- Verified ReviewReviewed in Florida on July 20, 2026Everyone at Progressive has always been very kind and has given me the best rates.Verified ReviewReviewed in Indiana on July 17, 2026Progressive is excellent.Verified ReviewReviewed in Louisiana on July 16, 2026I wish Bristol’s renewal was as inexpensive as their startup policy.Verified ReviewReviewed in Washington on July 10, 2026They’ve been good. I had an accident five years ago, and the claim was handled quickly. I only had issues with the shop that did the work—Caliber Collision in Bremerton, Washington. They were terrible and didn’t even fix the car correctly. They tried to blame me and wanted me to file another claim through Progressive to fix what they never did. But Progressive has been great for the last six years.Verified ReviewReviewed in North Dakota on July 9, 2026Use the GPS tracker if you’re a safe driver.Verified ReviewReviewed in Florida on July 7, 2026I have no complaints about the service I'm receiving.Verified ReviewReviewed in Kansas on July 4, 2026It's been good so far. I would compare several different companies to get the best coverage for the best price.Verified ReviewReviewed in Louisiana on June 29, 2026I've had no problems at all. Thank you.Verified ReviewReviewed in Florida on July 29, 2026So far, no other insurance company has a better offer. I don’t like Snapshot—it’s too sensitive, and the recovery is slow.Verified ReviewReviewed in Arizona on July 28, 2026They added a person to my policy without my approval. Then I had to get it corrected. After five years as a customer, I feel like I’m just another policy number.Verified ReviewReviewed in Arizona on July 24, 2026Make sure that when your policy comes up for renewal, you compare prices with other car insurance carriers.Verified ReviewReviewed in Georgia on July 22, 2026I don’t like that being a senior (over 75) and a low-mileage driver with no accidents over the last few years doesn’t lower your rates. Plus, I am bundling with homeowners insurance.Verified ReviewReviewed in New York on July 21, 2026Go with someone else. Rates continue to rise for no reason.Verified ReviewReviewed in Florida on July 20, 2026I was a bit disappointed with how my insurance claim follow-up was handled. Unfortunately, Progressive was handling the claims for both me and the other driver at the same time. I wasn't sure if they could do this fairly, but I had no choice since we both had the same auto insurance company. The police report was a problem from the beginning, and there was no follow-up done—it was simply accepted at face value by Progressive. I would not recommend this insurance company to anyone I know at this point.Verified ReviewReviewed in Pennsylvania on July 20, 2026Great, I guess. Roadside assistance is the best.Verified ReviewReviewed in Washington on July 19, 2026I don’t like my rate rising every six months for no reason. Next, I’m changing insurance companies.
Progressive policy transparency reviews
Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.
Read real reviews about policy transparency from Insurify customers with Progressive policies.
- Verified ReviewReviewed in Connecticut on July 19, 2026Aside from being expensive ($180/month for me), they charge you $100 more if you don’t have autopay set up. And if the autopay fails because you don’t have enough money in your account, they put your policy in line for cancellation, which can create an insurance “gap” even though you still have a policy. They also frequently try to take the money out up to five days early. I’m going back to Geico.Verified ReviewReviewed in Arizona on July 5, 2026At first, it was fine, but as usual, it kept going up and up until it's just ridiculous. I don't think I should be paying that much for insurance.Verified ReviewReviewed in Illinois on July 5, 2026Great price and coverage.Verified ReviewReviewed in New Jersey on June 28, 2026Satisfying and easy.Verified ReviewReviewed in Oklahoma on June 28, 2026Progressive is great. No issues or problems reaching someone if you have questions. Thank you.Verified ReviewReviewed in Florida on June 27, 2026Progressive Insurance is what I always use and recommend.Verified ReviewReviewed in Illinois on June 25, 2026Progressive is great, but there's no personal agent. It's pretty much done on the computer. Excellent service.Verified ReviewReviewed in Pennsylvania on June 24, 2026Of all the name brand companies and off-brand companies, Progressive had the best premium. All the other companies I checked with were much higher for the exact same coverage.Verified ReviewReviewed in Texas on August 1, 2026Too expensive for the coverage offered.Verified ReviewReviewed in Colorado on July 16, 2026OK. Not sure why the rates keep going up when I’ve never filed any claims.Verified ReviewReviewed in Florida on July 13, 2026The only thing I don’t like about Progressive is how extremely long it’s taking for my accident claim to be addressed, and the communication with the claims adjuster has been very poor. I haven’t heard from her at all, and the representative I did speak to was trying to be helpful, but I still have many questions she obviously can’t answer. It’s just frustrating.Verified ReviewReviewed in Florida on July 10, 2026Like others have said, I’ve maintained a perfect driving record with no claims. I pay on time, and their way of showing appreciation is raising my rates often for no legitimate reason.Verified ReviewReviewed in South Carolina on July 8, 2026Progressive offers discounts that won't be available when you renew your policy.Verified ReviewReviewed in Minnesota on July 8, 2026I'm not very pleased with the price. Despite my age, they are using at least one accident I was involved in, even though I was not at fault.Verified ReviewReviewed in New Mexico on July 7, 2026Started out at a good rate. I used their plugin to show I was a good driver and drove only 3,600 miles a year, yet my rate more than doubled in 2 years. No claims, tickets, or anything negative about my driving record. I should have paid no more than $150 for 6 months.Verified ReviewReviewed in New York on July 4, 2026The single worst claim experience I have ever had. It took almost two weeks, and they sent me incorrect valuation/estimate reports on four different occasions, including once where I was sent a report for an entirely different customer.
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Progressive customer reviews: Read what over 23,312 Insurify customers have to say about Progressive
Below, you can view more than 23,312 Progressive reviews from real Insurify customers from the last 12 months.
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