Is Progressive a Good Insurance Company? Reviews From Over 20,824 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie Powers
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Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $146

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

  • Sherri
    Verified Review
    Progressive has been great for us!
    Progressive has been great with very competitive rates.
    Sears
    Verified Review
    Happy so far.
    I have never had to use it, and hopefully never will. I have never heard anything negative about them.
    Robert
    Verified Review
    Smooth
    Smooth claim resolution.
    Mikr
    Verified Review
    Mikey's Issue
    I have Progressive for my SUV but got it for my truck.
    Jeremy
    Verified Review
    Progressive Insurance Thoughts
    Progressive is good, but expensive, and they did not keep their word about a discount for an item I kept plugged into my vehicle. I hardly drive my personal vehicle as I work a lot and have a company truck.
    Robert
    Verified Review
    Review of my auto insurance company
    It seems to be a good insurance company, but I have not had to file a claim to date. There are cheaper-priced insurance companies out there, but are they as good as the one I am using?
    Maxwell
    Verified Review
    Incredible coverage at a high price.
    Progressive is awesome with claims. I hit a deer a few years ago and getting the coverage I paid for was hassle-free and very easy. I also had to have my car towed once and they were able to send a tow truck my way very quickly and without a lot of effort. However, you PAY for Progressive. In my research, it's definitely one of the most expensive options no matter what coverage level you're at. This wasn't always the case. I have had Progressive for the majority of my time driving (30 years) and their pricing used to be competitive. It does not seem to be anymore. I have recently switched to State Farm solely because of cost.
    Deborah
    Verified Review
    Easy to renew my insurance online.
    Great! I do not drive much. No issues to discuss with Progressive.
    Edwin
    Verified Review
    Looking for a Cheaper Policy
    They're okay, I guess, but it's too much money for me. I need a cheaper policy, and if I find one, I might change.
    Randy
    Verified Review
    Raised Insurance
    I hit a fox, which knocked a headlight out, and I needed to have the bumper replaced. The fog lights were also damaged, totaling $1,700 in damages. I filed a claim but didn't receive anything except an increase in my insurance from $266 to $340.
    Roger
    Verified Review
    Average
    Do not use Progressive; you pay more.
    Sharon
    Verified Review
    Average
    Don't use! Started off with a low rate, then it doubled on the first renewal.
    Melinda
    Verified Review
    Average
    They sign you on at a low price, but the next year it starts going up significantly.
    Misty
    Verified Review
    Poor
    Rates are good at first, but then they just keep going up. It's crazy.
    Shirley
    Verified Review
    I was charged $10.00 for canceling my old policy with Progressive and found a cheaper rate with another broker, again with Progressive. When I called Progressive to make sure my old policy was canceled and my new policy went into effect on 5/1/26, the agent I spoke with said I needed to pay a $10.00 cancellation fee. He said it was a new policy with Progressive! So I paid with my debit card and gave him all my info, including my CVV code. A day later, I had all these fraudulent charges amounting to almost $1,000 on my debit card! My bank was quick to notice and declined most of the charges, but again I'm inconvenienced waiting for my new card. I don't know if this incident with talking to the Progressive guy and giving him my debit card info has anything to do with the fraudulent charges on my account, but it sure is fishy that a day later after talking to him, this happens! He even sent me a receipt of $10.00 to my email! Was this legitimate? Do you guys charge $29.00 to cancel policies? If not, you owe me a refund and you better check out more carefully the people that supposedly work for your company!
    I was charged $10.00 for canceling my old policy with Progressive and found a cheaper rate with another broker, again with Progressive. When I called Progressive to make sure my old policy was canceled and my new policy went into effect on 5/1/26, the agent I spoke with said I needed to pay a $10.00 cancellation fee. He said it was a new policy with Progressive! So I paid with my debit card and gave him all my info, including my CVV code. A day later, I had all these fraudulent charges amounting to almost $1,000 on my debit card! My bank was quick to notice and declined most of the charges, but again I'm inconvenienced waiting for my new card. I don't know if this incident with talking to the Progressive guy and giving him my debit card info has anything to do with the fraudulent charges on my account, but it sure is fishy that a day later after talking to him, this happens! He even sent me a receipt of $10.00 to my email! Was this legitimate? Do you guys charge $29.00 to cancel policies? If not, you owe me a refund and you better check out more carefully the people that supposedly work for your company!
    Scott
    Verified Review
    Insurance Review Title
    Overall, my experience has been good for the last 5 years. They handled a claim when a garbage truck hit my parked car. The city insurance wanted to total my car, but Progressive paid to have it fixed. That was nice. I think they're fairly overpriced like most insurance, but they were the cheapest I found.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

  • Vashica
    Verified Review
    Be aware of plug-in devices.
    We only had one major issue with Progressive. The plug-in device that monitors driving wasn’t compatible with my car and short-circuited the electrical system. It cost us a lot of money, time off work, and many diagnostic tests to find what was causing my car’s issues. We were told by the mechanic to remove the devices so as not to cause more issues after we had the car repaired. Other than that, no big issues.
    Joanna
    Verified Review
    Reasonable prices and easy to navigate the website
    The website is easy to navigate, and the prices are reasonable. However, I was late on one payment, and they raised my premium. Times are hard right now; I just wish they had a grace period.
    Frank
    Verified Review
    Excellent
    I haven't found anyone that can beat their price.
    Rick
    Verified Review
    Excellent
    I have both home and auto insurance with this company. I'm very satisfied.
    Reginal
    Verified Review
    Best insurance company
    I am an excellent driver, so I really haven't had any issues with them. I pay my monthly bill and that's it.
    Cathleen
    Verified Review
    Excellent
    Awesome customer care.
    Roberta
    Verified Review
    Go with Progressive!
    The low cost is incredible, and I love Flo and Jamie!
    Maryann
    Verified Review
    Excellent
    The agent was very helpful.
    Martha
    Verified Review
    Rates Up Again
    Good. Insurance went up without any accidents or tickets. I pay enough as it is.
    Kean
    Verified Review
    Snapshot Equals Rate Increase
    Don't use Snapshot. The algorithm isn't based in reality and will likely result in your rate going up.
    Rhea
    Verified Review
    So far, so good.
    It is available in the area where I reside.
    Priscilla
    Verified Review
    It's good
    Always compare; you may find something more affordable.
    Michael
    Verified Review
    Insurance Bundling
    The thing I do not care for is that the car insurance and renters insurance are two separate departments. I would rather have it bundled together like they advertise.
    Sheila
    Verified Review
    Affordable Insurance
    I needed the least expensive option with full coverage for my Saturn, and this was it. I just started the policy, so I don't know about the service yet.
    Tammy
    Verified Review
    Bad Customer Service
    They are horrible if you have a small claim that is under your deductible. I was rear-ended in October and no one will help me get reimbursed from the man's insurance because it's under my deductible amount. My agent is absolutely no help either. I'm up for renewal and I will change insurance companies.
    Robert
    Verified Review
    Review of Progressive Insurance
    They have always been responsive when I call for advice; however, I have not had to use their services so far.

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

  • Walter
    Verified Review
    Satisfied but Broke
    Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.
    Leonard
    Verified Review
    Progressive Insurance Rocks!
    Very good. They discounted my windshield repair by $69!
    Alan
    Verified Review
    I'm outta here!
    Good insurance until you have to use it. My policy jumped $1000 for 6 months, so I left!
    Marlene L
    Verified Review
    The new State Farm building is a plus to our little town. Most of all I loved working with the girls
    It was very good, got a better price.
    Robert
    Verified Review
    Very good
    Very good and definitely recommend to anyone.
    Joe
    Verified Review
    Good insurance, too expensive
    All my experiences have been good except it seems my policy goes up too often. You should offer better prices to current customers rather than new ones.
    Jonathan
    Verified Review
    On the fence
    They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.
    Curt
    Verified Review
    They are good (for a while)!
    Discounts are applicable but only for perfect drivers! If you have a claim, not so much! Prices do go up (not too much) every renewal. Claims are taken care of without even noticing!
    Mario
    Verified Review
    I updated my policy to add my children, and they downgraded me from platinum to silver status, raising my policy by over $700. They also requested documentation on vehicles I already had on my policy and allowed someone to fraudulently gain access to my policy.
    I updated my policy to add my children, and they downgraded me from platinum to silver status, raising my policy by over $700. They also requested documentation on vehicles I already had on my policy and allowed someone to fraudulently gain access to my policy.
    Michelle
    Verified Review
    Lower payment would be good with how long we have been with the company
    Overall, our past experience was fine, but when we hit hard times, our rate really ramped up. For being with Progressive for so long, I’d like to see a slightly lower payment.
    Basil
    Verified Review
    Just trying to get decent auto coverage at a reasonable rate.
    Overpriced. It needs to be lower. I drive less than 5,000 miles annually. No wrecks are my fault. No tickets.
    Sonja
    Verified Review
    Rates are too high
    After trading for a different vehicle, my rates doubled! That is why I am currently checking other insurance companies.
    Lesa
    Verified Review
    Too Expensive
    I would tell them how expensive this company is. After being with them for a year, they placed my 17-year-old on the policy. I had always excluded him because he has no license, and the company is charging me $500+ because they added him to the policy through the app and won't allow me to take him off. My insurance is one of the highest I have had, and I had to decrease coverage on the truck because it is so expensive.
    Evan
    Verified Review
    Overpriced
    Not great. They are four times the price of anyone else to add a car and a driver, even though I already have coverage with them.
    Sandra
    Verified Review
    Progressive vs Allstate
    Lower premiums, ease of getting insured.
    Carlos
    Verified Review
    Too Expensive
    It's a good service, but I think it's expensive for the type of car and the year. Paying $273 every month is a lot for me.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

  • Arthur
    Verified Review
    Excellent
    Quick and easy plus good rates.
    Joseph
    Verified Review
    Excellent
    Never had any problem with them.
    Robert
    Verified Review
    My experience with Progressive
    We have not had an accident or a ticket in the last 25 years, so we actually never have had any claims.
    Bailey
    Verified Purchase
    Great experience so far
    The prices offered are really great.
    Richard
    Verified Review
    Excellent company.
    Quality coverage by a quality company.
    Anna
    Verified Review
    Amazing for dealing with insurance!
    It went very smoothly and I always appreciate that when it's unwanted and unexpected!
    Lorrie
    Verified Review
    More Careful
    I have had Progressive for many years. I have driven with the Snapshot on for several years. It does remind me about hard braking, etc.
    Daryl
    Verified Review
    Good value for price, but buyer beware.
    Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.
    Amber
    Verified Review
    Cheaper Insurance
    It's a lot cheaper than Progressive.
    John
    Verified Review
    Decent Value
    They seem to be the cheapest for now. I get new quotes every 6 months.
    John
    Verified Review
    Average
    Average pricing, customer service is good. There should be more discounts for low mileage driving.
    Derek
    Verified Review
    Progressive is a ripoff
    Too expensive for minimum coverage.
    Clifton
    Verified Review
    Premiums too high
    I haven’t had to place a claim so far, but their pricing is about to price me out of the market! I’m a 69-year-old single male with a good clean record, my premiums should not be so high!
    John
    Verified Review
    Expensive
    Expensive with no driving violations, situations, etc.
    Craig
    Verified Review
    Increase
    I switched to them at a certain place, and not even 6 months later, it went up $35, so that's kind of left a bad taste in my mouth.
    Joyce
    Verified Review
    Longevity isn't cheap!
    The rates are too high for old cars, but because I've been with them for a while, it's cheaper than starting with a new company.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

  • Spencer
    Verified Review
    Review
    They're the most affordable.
    Robert
    Verified Review
    Progressive
    Before switching, my experience was fair to good.
    Michael
    Verified Review
    Progressive is an Honest Insurance Company
    Progressive is a really good car insurance company, and this is not the first time I have used them. I found the people there to be honest and transparent. When I had an issue with a previous bank account at Charles Schwab, it was Progressive that informed me about the existence of the Early Warning Detection Services, LLC, which is a company collectively owned by major banks that can reject financial transactions without alerting the consumer. Shout out to the honesty of the people at Progressive who not only informed me but provided an address and phone number. Afterwards, they helped me set up the correct policy for my vehicle.
    Victor
    Verified Review
    I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.
    I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.
    Ida
    Verified Review
    Disappointed
    I really liked Progressive and was referring friends and family to them. Then they increased my rate by over $120, saying it was because I bought a new car. I found cheaper insurance with State Farm for the same coverage. Then Progressive charged me $63 when I canceled. While their service was great, they did nothing to keep me with them.
    Kevin
    Verified Review
    Excellent rates and Protection
    Excellent so far. We've been together for almost 3 years.
    Chris
    Verified Review
    Cheaper
    Less expensive.
    Joseph
    Verified Review
    I Can See
    I have Progressive auto insurance, and they have been raising prices on me, but it's still the best option out there!
    David
    Verified Review
    High Cost
    With Progressive, I cannot understand why my rate is so darn high. My friend with an almost identical policy has a much cheaper rate.
    Robert
    Verified Review
    Most insurance companies
    Starts out with a medium to high initial payment, then stays high for 6 months. Then, without any accidents, pull-overs, or any problems, the insurance company might decrease the rate by thirty cents. I haven't had any issues since I got my license back several years ago, but my full coverage payment is through the roof, and I can't understand it.
    Kekoa
    Verified Review
    Too Bad!!
    First, I was quoted $31.50 per month, which was $189 for 6 months, but the woman on the phone couldn’t find my quote, and the system wanted to charge me $380 for six months. It really felt like a bait and switch tactic. Really too bad because I had used them previously and all went well.
    Joseph
    Verified Review
    Already answered above
    I received no discounts for being a senior and driving less. Instead of getting discounts, it seems prices went up. I am undecided about recommending it to friends. Also, I changed banks and had trouble having my bank source accepted for payments.
    Trent
    Verified Review
    Starts off Fair and then Raises Rates
    They raise their prices on people like me with a great driving record way too often.
    Gary
    Verified Review
    Not happy with anything to do with insurance in Florida for past 3 or 4 years.
    Prices were very high, but it seems that is a problem in Florida for all insurance.
    Jazmin
    Verified Review
    Decent for coverage but a bit pricey
    I feel that even with loyalty, there aren't many discounts on renewal with State Farm. I remember every 2 years I would get a huge discount for not having claims.
    Norman
    Verified Review
    I'm a 10+ year customer. Lately, I don't feel like a valued customer.
    The car insurance and handling of claims have been promising.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 20,824 Insurify customers have to say about Progressive

Below, you can view more than 20,824 Progressive reviews from real Insurify customers from the last 12 months.

Charlie
Verified Review
Progressive
This was available through my credit union and charged me too much until I complained.
Terrilyn
Verified Review
High Priced
Okay, a little expensive.
Salvador
Verified Review
Never have issues
The best value in the market.
Jacqueline
Verified Review
Good
No comment. I am not upset with your company. New coverage is less; it's all about the rate.
John
Verified Review
Saved money and no problems
Great
Michael
Verified Review
Found a good quote for now. Looking again in 4 months
Good. Better prices than Allstate and Progressive.
Talmer
Verified Review
Excellent
The rates need to be lowered; they're too high.
William
Verified Review
Amazing! A blessing for me!
I was looking around and they were the cheapest one so far with the best coverage. In these times, with everything going up, they are the best option.
Jay
Verified Review
I'm moving to a different insurance company today. I was told I would be paying $230 a month, but I'm actually paying over $400. Feels like a bait and switch.
I'm moving to a different insurance company today. I was told I would be paying $230 a month, but I'm actually paying over $400. Feels like a bait and switch.
Pamela
Verified Review
Progressive is too expensive. My insurance premiums have increased twice in the last two months. How do they expect a person on a fixed income to pay $188-200 a month for car insurance and still be able to cover all other expenses, pay rent, buy food, and just live day by day?
Progressive is too expensive. My insurance premiums have increased twice in the last two months. How do they expect a person on a fixed income to pay $188-200 a month for car insurance and still be able to cover all other expenses, pay rent, buy food, and just live day by day?
James
Verified Review
Too much money for the amount of miles I drive, especially when I have no accidents, tickets, or any moving violations. I’ve been a professional driver for over 30 years with 2 million miles of safe driving.
Too much money for the amount of miles I drive, especially when I have no accidents, tickets, or any moving violations. I’ve been a professional driver for over 30 years with 2 million miles of safe driving.
George
Verified Review
Senior citizens can't get a break. I'm a young 74.
I've been with you guys for two years and I haven’t received much of a discount. It’s still 300 and something dollars a month. How come I can’t get a better discount? It’s still $329 a month.
Dwane
Verified Review
Claims
They covered a claim, but I had a second claim that they didn't cover and still raised my monthly premium, which I didn't think was fair to me personally. Otherwise, a good company.
Tommy
Verified Review
Unhappy with Progressive
They raised my plan to $166 a month. After I dropped my second vehicle from the coverage, they said it wouldn't go down, and I'd still be paying that amount. Well, I'm not paying that. My new vehicle is financed, and I work part-time. I will be leaving them.
Katie
Verified Review
Fair
They increase the price every month without explanation.
Pedro
Verified Review
Poor
They charge too much for vehicle insurance for poor coverage.

MacKenzie Korris
Written byMacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie PowersLicensed P&C Agent, Senior Insurance Editor
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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