Is Progressive A Good Insurance Company? Reviews From Over 24,998 Customers

So far, no other insurance company has a better offer. I don’t like Snapshot—it’s too sensitive, and the recovery is slow.

Progressive is our current insurance company.

I’ve done everything online and haven’t spoken with a live person even once, so I have to say it’s been fair. I do believe I’m being charged almost double what I should be for car insurance alone on one vehicle, which is a 2013 model.

No issues at all. When I have a question, they’re there to answer.

Love Progressive.

Currently affordable. I’d like it to stay that way.

The price has gone up considerably, even though I haven’t had any accidents or changes to my commute. Since I started about 3 and a half years ago, my annual premium is up by over $1,000.

No discounts were presented at the time I purchased my insurance coverage.

We are very satisfied with your service.

Progressive is excellent.

I've never had to make a claim.

The price was right.

Check around for other quotes.

Progressive has always had my back, and I trust them.

Great.

The insurance team was quick and responsive, and they even got me a lower quote than I anticipated.

Excellent.

Great and cheap.

AAA is OK.

It’s a little pricey.

I’m sure Progressive is a wonderful company; however, it isn’t working for me right now.

Everyone at Progressive has always been very kind and has given me the best rates.

Great, I guess. Roadside assistance is the best.

I’m 90% happy with Progressive, and I’d say they’re one of the best insurance companies on the market today.

I would recommend them. I haven’t had a bad experience. However, they can be a bit pricey compared to other companies.

Very good.

Progressive is excellent.

Shop pricing.

I can't find any insurance that's cheaper.

I wish Bristol’s renewal was as inexpensive as their startup policy.

My experience with Progressive has been very positive.

Great.

Excellent!

Great insurance and great customer service. Very reasonable in price.

Very good, and I wouldn’t change a thing.

Ask for full coverage up front.

Progressive is the best out there and very reasonably priced.

I really like Progressive Insurance, but it’s just a little expensive.

It’s cool—no complaints.

It went well.

They offered a suggestion based on my current situation.

Come prepared with quotes from other companies, and typically they’ll come in lower.

Good, no problems.

They’ve been good. I had an accident five years ago, and the claim was handled quickly. I only had issues with the shop that did the work—Caliber Collision in Bremerton, Washington. They were terrible and didn’t even fix the car correctly. They tried to blame me and make me file another claim through Progressive to fix what they never did. But Progressive has been great for the last six years.

Same as others: you maintain a perfect driving record with no claims, pay on time, and their appreciation is to raise your rates often for no legitimate reason.

Premiums in Fulton County are very expensive, and I haven’t had any accidents in many years. However, my soon-to-be ex-wife had an accident in 2023, and I’ve been told it doesn’t matter because it was a claim on my policy. I feel this should be charged to her, not to me. I’m 76 years old and haven’t had an accident in many years.

Despite having no accidents and no traffic citations, my insurance costs keep climbing. As a senior citizen with a good driving record and someone who does not violate traffic laws, it is unfair that my rates are what I consider high for a fixed income, and rates that increase periodically. There should be a discount for seniors with a clean driving record. This would be fair and good for business.

I have just started with Progressive, but so far, so good!

I have no complaints about the service I'm receiving.

Very good

Great price and coverage.

It's been good so far. I would compare several different companies to get the best coverage for the best price.

Progressive is good but always changing the premium every 6 months. Sometimes the change is good, other times it's not.

The only thing that frustrates me and my husband is how we try to opt out of PIP (we have Medicare & a supplemental insurance) and the insurance policy refuses to let us out of it.

Fair and square; affordable.

I just wish my payment would be lower.

Don't use your real phone number while online shopping for car insurance. You will get many spam calls. Otherwise, I have enjoyed how easy and inexpensive Progressive has been. Their app is great and super easy to use!

Usability is 100% excellent.

Okay. They raised my rate each period. It was the best deal but went up by $720 a year.

The agent took their time to explain so I could understand. Customer-friendly.

Frustrated with the claim process. There was no communication from the claims adjuster. Two weeks after the claim was filed, nothing had been done to repair my vehicle.

Simply average. I haven’t had any accidents in years, but I haven’t received any additional discounts, follow-up, or outreach, and my costs have been steadily rising.

Overpriced for minimum protection.

The premium was too high, and they didn’t pay for roadside service.

They’re not great. Their insurance coverage isn’t clear, and the safe-driving tracking for discounts is awful. It doesn’t track properly, and if you don’t watch it daily, they try to ding you for things you didn’t even do. I had marks against me saying I was using my phone while driving, even though there’s a button on my steering wheel I can push to control my phone. They still said I was using my phone when my car controls it and all I have to do is talk to it.

Nothing special, just high rates.

Terrible price for liability only.

Good insurer, but their premiums are getting very expensive. I’ve had no claims, tickets, or accidents since being with them, and I’m paying over $100/month. Also, I’m a retired senior who drives less than 10 miles per week, so I feel like I should be getting a much lower premium.

Too expensive when I don’t drive that many miles a week. I’m looking for a less expensive option.

I was happy at first, but now my rate keeps going up every couple of months. No accidents, tickets, or claims.

While it’s billed as a way to get a discount, the Snapshot app has given me very little in return while allowing the company to benefit from collecting my personal data.

None—too expensive for an older model car.

Rates are high!

Starts low and then increases at renewal. Once you become insured with them, they increase the price or change your coverage.

Make sure they give you the correct information and don’t come back three months later to take more money from your account without you knowing it.

They added my granddaughter to my policy without my permission. She doesn’t even live with me!

My rates are doubling at renewal. No at-fault accidents.

Progressive does not provide driving information that affects policy rating.

The cost is very high for the year and make of my vehicle.

I’d like them to contact me to help lower my bill. There are many reasons my bill should be lowered.

Expensive for an older car.

I wouldn’t recommend Progressive Insurance. I haven’t had a ticket or DUI, and my insurance is too expensive for a 72-year-old woman.

Not cheap enough—too expensive.

I’ve never had to file a claim. They did raise the price when I went to pay, which displeased me, but otherwise it’s been fine.

Their rates are in line with other companies.

I didn’t feel valued, and I was held accountable for their clerical errors and inaccurate information. Verification and alerts should be emailed to the policyholder’s original email address for confirmation before changing an email address, as well as phone numbers.

Poor, unforeseen lack of notice. They didn’t let people on disability/SSI know they were going to jack up their price with the Drive and Save program.

I absolutely hate Progressive. They won’t give me a better rate on my F-150, even though I only drive it maybe 500 miles a year.

Okay for now. Don’t use Progressive because your first six months, your rate is reasonable, but when it comes time to renew, your rate jumps an extra $200–$300 a month. Their Snapshot driving feature through the app is horrible. It should only pick up driving in the insured vehicle, but instead it logs vehicles that aren’t insured by Progressive, like company vehicles. I’ll never use them again.

Over the last six months, my policy was $1,095 for three cars—me and two teens. No accidents, no DUI, no tickets, or anything. Both teens have driving school certification and are students. I didn’t think that was such a bad rate, but when it came time for renewal, with no changes—no tickets, no accidents, nothing—they added an extra $1,000 to my six-month total, which brought my insurance to $2,095, and I have no idea why. I really think they’re being dishonest and manipulative. I’m a single grandmother struggling to get by, and this has made it hard to keep insurance. Each car is not being driven daily. One of the cars doesn’t go more than about 10 miles per day—actually, it’s closer to 2.5 miles.

I left because they added an unlicensed driver—who doesn’t even live at my address—without my consent, which would have more than tripled my rates. I’ll never recommend them or use their services again.

There are only a few discounts. The premiums either stay the same or, most of the time, go up. In one instance, I removed a car from my policy because I sold it, but for several months I kept getting charged for that vehicle. I asked for a refund, and Progressive never answered me back.

I hit a pole on the 19th and called both women 4 or 5 times each, and neither one has returned any of my calls. The other one called 2 or 3 days ago and said she was going to work on it right then—she had an hour left of work—and still nothing. I got one voicemail from Brittany and called her every day until she went on vacation, then I called the other one after that. Both phones go straight to voicemail. They should call you back when their phones don’t ring, and they should tell you when they’ll be calling you back.

They said they would match my Geico quote for comprehensive coverage on my new car. I paid for the year thinking I had comprehensive coverage, but I didn’t, and nothing was done to fix it. The customer service was horrendous, and the commercials feel misleading and funded by overcharging customers.

I drive less than 50 miles. Over the past two years, my insurance has kept going up. If you don’t believe me, use one of those apps that shows how you drive, and you’ll see the super low mileage I drive.

The rates are too high. Also, I can’t avoid using an agent, which increases my monthly rate.

They got too expensive.

It’s just too expensive.

Honestly, I feel it’s too expensive for the year of my vehicle. It’s a 2008 Dodge Avenger with a 4-cylinder, which I’ve owned since 2010. It’s a good vehicle with a lot of miles, and it’s been great. I just can’t afford to get a newer vehicle because I’m retired on Social Security.

Customer service has been very good, and it’s much cheaper.

My rate was a little high, but after I had an accident (I was run off the road by another car that drove away), they doubled my payment.

Monthly payments are too high.

Poor. They tried to raise my monthly payment by $65.00 per month.

My cost went up, and I found a local broker who saved me $140 a month. Charging a 50-year-old male with no wrecks or tickets over $300 a month is crazy.

They raised my rate by $300.

They raised my rates without talking to me and sent me a letter as a warning. Customer service is terrible. They paid out a claim that we wanted to fight. The agent never talked to the police during the entire process. All I’ve ever seen is rate increases, even after being with them for over 15 years. And if you own an older car, they won’t fix it—they’ll only total it.

Try to get it a little bit lower—mine is too high.

Expensive. And the one time I needed customer service, they weren’t very helpful, and my issue got resolved when I took care of it myself. I even had to email a complaint telling them I didn’t feel like a valued customer. I’ve switched companies now.

I currently have Progressive. They won’t give me a discount on my truck that I drive less than 500 miles a year (farm truck).

I recently switched from Progressive because they constantly raised my rates. And if you actually file a claim, it can be a hassle. They pushed direct payment to my wife even though she requested they pay the body shop. The payment didn’t cover the full cost of repairs. I also had a claim where payment was supposed to go directly to the body shop, and they tried the same thing with me. Four months after the car was repaired, the body shop called and said Progressive still hadn’t paid them and told them they had paid me. After several calls, I finally got it straightened out. Long story short, I wouldn’t recommend Progressive if you think you’ll ever need to file a claim.

I called several times and left messages with Drive Insurance but didn’t get a callback. I finally got hold of them, but I had to call again.

I paid my car insurance every month. In July, I got a bill for double and was told I never paid my May bill. No one let me know—no calls or mail.

Not good—it's too expensive. I need lower insurance rates, and I'm a veteran.

Snapshot isn’t worth it—don’t bother. The company benefits much more from your data than you ever will.

I had Progressive until the end of the month. I did an online quote, and when I called about it, they told me they couldn’t give me that price. So I canceled.

They raise my premiums with every renewal, so I’m shopping for other insurance. It’s no better than any other insurance I’ve had before. When I switched to them, they had the best price, but I’m just tired of the rates going up every time. It won’t be much longer until I’m paying just as much as I was before I switched companies.

Progressive gives you one price and then raises it without confirming it with you. They’re not a good company to work with. They talk to you over the phone like you’re an idiot. They knew my mailing address was not where I live but still added a teenage kid to my policy. I made it very clear to them at the start of my policy. None of the people at that household had access to my vehicles. I felt like they were trying to scam me. Geico is the best option for single middle-aged males.

I no longer have Progressive. My policy was switched to Liberty Mutual, and I’m saving more.

There are special departments for everything, which makes communication difficult. After two years of being insured, unless bundled, no discounts have been offered or even a lower rate given. They want you to jump through hoops instead of focusing on customer retention.

It’s cheap, but I can’t find anything cheaper unless you can point me to one.