Is Progressive A Good Insurance Company? Reviews From Over 21,403 Customers

I am very happy with B&W Progressive Insurance in Washington, PA.

When your insurance is due, unless you are extremely content, check with a few other places. If your insurance goes up for no apparent reason, check with your company or agent you are dealing with to find out why. If you find the same coverage cheaper elsewhere, before changing, again, contact your agent or company and see if they can match or do better. And always, look at the reviews of an agent or company before deciding. There are good and bad, and many to choose from, so try not to make a bad decision.

I think it's a little high. I don't drive more than 50 miles a day, but there's no discount.

The claim was handled with efficiency.

I never have issues with them. Every 6 months I pay them and trust that they’ve got my back.

Very good, easily better than GEICO when it comes to claims. Their agents are well-schooled and provide relevant information on a timely basis. They are not the absolute cheapest but provide value for the money spent.

When I signed up for Progressive Insurance, I was told in writing that I could get a better rate on this policy and save by switching to Progressive Insurance. So I changed my insurance to Progressive. Not only did it cost more, but even though it was only about $10 more, I am still paying $191.00. This is unacceptable to me. These companies are taking advantage of us as consumers because we have to have a certain type of insurance to be covered through our loan agreement. This is what's so upsetting about the insurance companies.

Great price, great service.

I have excellent service.

Great customer service, very efficient.

Switching to Progressive saved me a lot of money.

Great service. Always rated as #1 when looking to replace them. Many companies rate them above average.

The rate has gone up, so I'm looking for a new policy.

Watch out for rate increases.

Expensive, but no one is cheaper.

Overall great customer service at a fair price.

Lower price.

Go directly to Progressive Insurance to save money and get the coverage you want.

It's a good insurance.

I've enjoyed Progressive for the past year; however, there are several companies with much lower premiums. And right now, money is tight due to rising food costs.

Progressive is great so far, but I've never had a claim, so I'm unsure how they handle those.

Very good. They readily lowered the cost when we changed autos.

So far, so good. However, I drive roughly 5,000 miles per year and feel the premiums are not factoring that in.

Very nice job and I like everything.

For my area, they have the best price so far that I could find.

Plan for your insurance rates to go up from year to year for no apparent reason.

My experience was positive, just very expensive.

I have Progressive. I'm seeking a lower rate for senior low mileage.

I’m very satisfied. They were very reasonable, and I got all the coverage I wanted and needed.

Good all around. Price can change quickly. Customer service is excellent.

Great company, but the prices are way higher than they should be when you have no claims, no tickets, etc.

The app is sufficient to compare pricing, and all information is clear.

No problems so far, but no claims either. There are cheaper providers, but customer satisfaction is rated lower.

Progressive Insurance is the least expensive option for me. I’m on a fixed income, so cost is very important. They also process claims efficiently and quickly.

I am overpaying.

Haven't had to use our vehicle insurance coverage since we have been driving.

Great coverage, great price.

Okay, but I wish their payments could be at your discretion every month instead of only four months of the six-month policy.

Get your quote from an independent agent and not the company. I don’t understand why there are different prices for the same coverage. Also, please allow cancellation online, especially when it’s been replaced through Progressive.

Found less expensive insurance with the same coverage.

Distant but no problems.

Good price with high-level provisions and a good reputation.

My premium is too high for my driving history.

Always there when I need them.

Good price.

I wish car insurance was not so expensive. It should be based on your driving record, not the area you live in.

I had a very good experience with Progressive auto and tent homeowners.

So far, so good. No problems, and the app is great.

Great, just looking for something that's cheaper.

Never had a claim. There should be a discount for that.

Best price for the coverage.

Good coverage, nice respectful people, always provide feedback.

Shop around and look at offers carefully.

Progressive is tops in knowing the product and providing the product.

I have had no problems. Recently, they raised their rates.

They tell you one thing and do another. My bill went up without them telling me why. I'm looking for someone that will explain why.

Complex

Excellent customer service!

They worked hard to get me the best rate.

The only problem was that Progressive said they would contact my old insurance to let them know I have a new policy, but they didn’t. Now they say I owe them money for two weeks of coverage after the cancellation date.

The whole idea of using the Snap device is flawed. I had it in my car during slippery roads and bad weather. Being judged by fast braking or acceleration in icy, slick conditions, plus living on a hill, is unfair. The gadget isn’t there to see how many accidents are dodged by quick braking or accelerations. It seems like a business practice set up to discredit drivers so rates can be raised.

They take my whole Social Security check for car insurance.

I switched to a new insurance company with better rates.

I was very happy with Progressive in the beginning until the renewal came up. My payment went up $187.00 and they couldn’t explain why. We had a claim and the person that handled it was very helpful and professional. So goodbye Progressive. I would not recommend them to anyone, nor will I return to them.

They say they let you choose the date your payment is due, but that's only true with limitations.

Progressive is not the best insurance choice for me. They raised my rates upon renewal, even though there wasn't a car accident. This is particularly challenging if you're a student.

Rates keep going up - billing is rudely done. I went hunting and got a better rate from Progressive than I currently have, so by the end of this billing cycle, I will be with another carrier.

I have a great driving record with no tickets in over 7 years. I shouldn't be paying over $100 for insurance, but I'm paying $121.00, and I only drive 6 miles a day round trip.

The only reason I use Progressive is because nobody else will insure me due to my vehicle, a 2017 Hyundai. I have no tickets, no DUI, no accidents, and no claims. I'm 70 years old. I did file bankruptcy a few years back, but I do pay my bills. Customer service is kind of rude at Progressive. They reviewed me 6 months ago because, in my opinion, they were upset because I was looking elsewhere for insurance. The agent's words were, "We are not sure if we want to even insure you."

My bill just went up after I drove around for 6 months with their snapshot device. Tell me how that makes sense. I was supposed to get a $125 discount. A deer ran out and hit my car, and they wouldn’t even help me cover the damages. I’m switching ASAP. I started at $92 a month and now I’m at $144.

I recently had major damage to my vehicle due to hitting a pothole. Although I have a claim number and a claim representative, I've called him three times for an update with no callbacks. They sent me numerous questionnaires with questions like, "Did you honk at the pothole to get it to move, or was the pothole moving or stationary?"

I do not understand why my premium goes up every 6 months. That is ridiculous. I'm a perfect driver with no tickets, no accidents, and no claims ever, yet I'm penalized by higher premiums with each renewal. No, thank you.

I was supposed to have accident forgiveness after being with them for 10 years. I made a claim recently for an accident. They said the accident forgiveness would not apply because I was involved in a not-at-fault accident in the past 5 years. Then they raised my rate by 50% after paying them for 10 years to do nothing. Avoid them!

Expensive but pays on claims slowly and cheaply. I haven't had any claims myself, but two close relatives have had within the last 20 months.

They lied to me about rates and discounts and raised my rates even though I have better credit (790+) than before and no claims, with excuses like "inflation." In under 6 months, there was a $100 increase. Simply dishonest.

I've been with them for almost 3 years, no accidents, no tickets, nothing, and I'm paying more than I ever have.

Policy increased approximately $400 after 6 months with no accidents, tickets, or claims.

I feel they are incredibly expensive. But I would rather have the full coverage than need it and not have it. But again, expensive, especially when you’re on a single parent income.

I received a $112 discount for good driving, but then my policy went up $300. 😕

I have been with Progressive for 3 to 5 years, and I get the bare minimum coverage, paying $155 a month. They have never given me any discount. They couldn’t even give me a clear reason why I paid so much; they tried telling me it was because of an easy seat belt ticket. When I asked them to break down what kind of discounts I actually get, nobody could ever answer my questions. I don’t have a bad driving record. My car is an older car and paid for. Then I talked to another insurance company, and for the same coverage, it’s $80 a month. I always thought Progressive was...

The high premium for full coverage was $152, and they only reduced it by $40 when I switched to liability. Ridiculous.

They sent me a defective snapshot device and then raised my rates when it didn't work.

Homeowners insurance is too expensive, especially for Progressive coverage. The other coverage was somewhat reasonable.

I had Progressive for several years, and after making all my payments on time, I ran into a few problems and was a week or two late with one payment. They canceled my policy immediately, and when I renewed the policy, they raised the price by almost $30 a month. At the next renewal, even though I had a very good score on their tracking device, it was going to go up another $20 a month. I never had any accidents or tickets, so I don’t know why it kept going up.

Progressive insists on installing a monitoring device in your car and may raise your rate if they determine you've done something wrong, according to their criteria. For example, if you're rushing to an emergency room, you might be penalized for speeding with a higher rate, no questions asked.

Progressive removes discounts and increases rates to essentially negate the savings gained from the use of Snapshot.

It's been eight months, and I still haven't received my deductible back. I have uninsured and underinsured motorist coverage and still not made whole.

The cost is too high for full coverage on my car, including windshield replacement and liability on a Nissan pickup.

My agent is why I am considering a change. Very high price, and doesn't care to help lower our rates.

I spent an hour talking on the phone with a certified insurance agent who didn’t understand the concept of liability. After an hour on the phone, I was quoted a rate $9 per month lower than I had been paying. They had my car listed as a commute car, and I have been disabled and unable to work for the last 20 years. To make it even more special, they emailed me a quote for more than I had been paying. If they’re this bad at basic policy servicing, imagine their ineptitude handling an actual claim.

Continually increasing premiums with a continually aging vehicle.

It took weeks to resolve our claim back in October. I don’t appreciate my policy doubling in price. My wife and I drive no more than 3,000 miles a year each and are paying $3,465 annually. I don’t live in a flood zone, and our cars are in the garage.

For the most part, they're good. But when you have an accident, they want pictures and they give you an estimate from pictures. How can you honestly give an estimate from pictures? If you had a dented bumper or door, yes, a picture would work, but when your car gets rear-ended and then they tell you that body work and painting is done for 70 dollars an hour, what the hell? This isn’t the '90s or even the early 2000s. The estimate process is a complete joke.

Expensive, no significant loyalty discount year-to-year.

I am not happy with Progressive and the team they provided me with. I did not have the support I needed for my case. On top of that, my car is still not made whole. They haven't reimbursed me for my car rental fee, which is $1800, and the tire fee, which is $200, that one of their shops caused. I will be leaving Progressive after this case is closed because of the team I was assigned to, who didn't do their job to make it right for my car.

Too expensive. A 75-year-old widower with no accidents, no tickets, no DUI, and no claims is paying over $300 per month, which is totally ridiculous. Where are all these companies on Facebook and TikTok offering $39 per month for full coverage?

I could have a better monthly premium if you lowered it, as I have never had an accident or any tickets.

Progressive is the most expensive and offers the lowest coverage. Plus, their roadside service is unreliable when you need help.

I've never had to use it. I'm just paying a lot of money for low insurance coverage.

They would not insure me because I don't have a permanent address as a digital nomad. Then, because I bought a new car, they would not let me go back to the previous non-car policy I had with them to prevent a gap in coverage. Therefore, I either have to keep paying on a car I no longer have or go totally without coverage and can't return to the non-car policy. Totally inflexible, even though I have been a customer for many years. Also, they did not tell me about the non-car coverage after hitting an elk last year, which resulted in a gap in coverage several months later when I bought a car. I want to pay and get insured for a new 'used' car, and they take nothing into account as far as my faithfulness and reliability as a past and current customer. Progressive? NO. Not progressive at all.

Don't waste your money. They'll find any way possible to make extra money. I hit a ladder on the highway because it was either the ladder or another car, and I was made at fault by their underwriter, raising my premium. Then they added my husband, who I am legally separated from, onto my policy without my knowledge. I only found out after my premium went up $130 a month because he was arrested for a DUI, which has nothing to do with me. Then, in order to remove him, I had to make him an excluded driver by signing some paperwork and mailing it in, which makes no sense since we are legally separated and haven't lived together in years. Stay away, that's my advice.

In general, Progressive is okay for car insurance. My one complaint is that the premium is high. I don’t see much evidence that the discount is very helpful in reducing the cost (I have the Snapshot device on my car).

I just got a new policy that costs me $225.00 less than my previous one. I am absolutely disappointed and upset that I was charged $404.00 per month. Outrageous!

Shop around because they’re super expensive.

Half the cost of Progressive.

I love my new insurance, saving over $100 a month compared to Progressive.

They go back over 6 years for moving violations to increase rates and hold glass claims against you to raise the cost of premiums.

I got a low rate since I don't drive except to the grocery store and the chiropractor about two miles down the road. Then it kept going up. They said it was just an introductory offer... No one told me that!

Be prepared for a 20% price increase when it's renewal time.

Okay, I have had insurance since I was 16 years old, and I am about to be 42. I've been with a few different companies throughout the years, and never have I once had to send photos of my vehicle from the front, back, and sides, making sure it displays my license plate number along with my registration on every vehicle that I have on my policy, which is three. This is something I have never heard of an insurance company doing when first starting an insurance policy for your vehicle.

$90 more than USAA.

I've got Progressive and it has been the cheapest, otherwise I'd have something else.

Premium too high for how little I drive.

They offered a low estimate on repairs because they have their own shop.

I have Progressive, and they tripled my new quote in a different state.

Prices are terrible! I am 72, my wife is 68. No tickets, no claims, but insurance goes up anyway. Can't insure my vehicles differently. Have to have the same coverage on both, even though there is a 10-year difference in the age of the vehicles. Can't get the agent I wanted close to my home. Have to drive 1.5 hours to see the agent, instead of 30 minutes for the one I wanted. No loyalty to me at all for staying with you for three years.

They start out with a lower rate, then hit you with increases every pay period.

I have been driving for 55 years. No chargeable accidents, but my premiums continue to increase.

Too expensive. I hardly drive anywhere, and it’s $183 a month for full coverage.

Progressive increased my rates significantly due to a DUI two years ago. When it was removed from my record, I switched to State Farm because Progressive's pricing was too high for me.