Is Progressive A Good Insurance Company? Reviews From Over 24,818 Customers

They’ve been good. I had an accident five years ago, and the claim was handled quickly. I only had issues with the shop that did the work—Caliber Collision in Bremerton, Washington. They were terrible and didn’t even fix the car correctly. They tried to blame me and make me file another claim through Progressive to fix what they never did. But Progressive has been great for the last six years.

Same as others: you maintain a perfect driving record with no claims, pay on time, and their appreciation is to raise your rates often for no legitimate reason.

Premiums in Fulton County are very expensive, and I haven’t had any accidents in many years. However, my soon-to-be ex-wife had an accident in 2023, and I’ve been told it doesn’t matter because it was a claim on my policy. I feel this should be charged to her, not to me. I’m 76 years old and haven’t had an accident in many years.

Despite having no accidents and no traffic citations, my insurance costs keep climbing. As a senior citizen with a good driving record and someone who does not violate traffic laws, it is unfair that my rates are what I consider high for a fixed income, and rates that increase periodically. There should be a discount for seniors with a clean driving record. This would be fair and good for business.

I have just started with Progressive, but so far, so good!

I have no complaints about the service I'm receiving.

Very good

Great price and coverage.

It's been good so far. I would compare several different companies to get the best coverage for the best price.

Progressive is good but always changing the premium every 6 months. Sometimes the change is good, other times it's not.

The only thing that frustrates me and my husband is how we try to opt out of PIP (we have Medicare & a supplemental insurance) and the insurance policy refuses to let us out of it.

Fair and square; affordable.

I just wish my payment would be lower.

Don't use your real phone number while online shopping for car insurance. You will get many spam calls. Otherwise, I have enjoyed how easy and inexpensive Progressive has been. Their app is great and super easy to use!

Usability is 100% excellent.

Okay. They raised my rate each period. It was the best deal but went up by $720 a year.

The agent took their time to explain so I could understand. Customer-friendly.

Give yourself time to explore options and discounts.

I've had no problems at all. Thank you.

I am satisfied with the policy on my cars.

Saved me a lot of money by following a simple trick.

Good service.

Satisfying and easy.

The price seems to increase every 6 months.

Progressive is great. No issues or problems reaching someone if you have questions. Thank you.

Great experience.

A little high in price.

Progressive Insurance is what I always use and recommend.

Good average, but the prices quote disappear.

I've had Progressive for 2 years. No major issues until I had a minor $1000 claim and they increased my insurance significantly. Other than that, no real complaints.

Progressive is great, but there's no personal agent. It's pretty much done on the computer. Excellent service.

Of all the name brand companies and off-brand companies, Progressive had the best premium. All the other companies I checked with were much higher for the exact same coverage.

They do a good job.

Okay, high cost!

Very reasonable price.

Very good service. Best rates we could find.

Good customer service, clear policy breakdown.

Haven't needed it yet, but it's a good price.

It's a good insurance company. Now, every insurance is pricey. I haven't had any issues with them, so I would recommend it to my friends.

I'm with Progressive now.

Great service.

Progressive is an excellent company. I have no complaints. Customer service is awesome. Their rates are pretty reasonable. I recommend using them.

Make sure you have all claims for drivers. It has a significant effect on premiums. Also, have good credit and a good driving history.

Look at what you get for the money and compare it to other insurance companies.

I saved substantial money and the transfer was easy.

Overpriced when purchasing a policy through an agent. The agent was not interested in sharing potential discounts or savings.

Poor policy coverage, extremely expensive.

Get more than one quote.

I wish it wasn't so expensive to have auto insurance.

I pay, they cover nothing special, and it costs too much.

A little too high for my budget!

Expensive, but they always seem to be there when I need customer service questions answered.

Run your quote multiple times on random days because sometimes it's as low as $81, other times it's $125. I pay $118, but when I ran it again, it said $81.

Progressive has always had the absolute best customer service around. They are quick to respond and have always had fair pricing. I am almost 40 and felt I have been overpaying for insurance for a long time. This did cause me to shop around. It’s very awesome to be able to have lowered my monthly payment so much, finally, and be able to stay with Progressive. However, it is very much a shame that they didn’t already offer me this low rate. I have been a customer of theirs for years and always tend to come back. Occasionally it seems necessary to shop around to be able to lower my rate. And I have noticed every time my policy is coming up for renewal, no matter whom I am with, the rates just always seem to go up, even with a clean driving record and a great credit score.

Lowest rate at the time.

I've been with Progressive for about 17 years, and everything has always gone fine. I've never had a problem.

Great company so far. I had State Farm before, but they kept increasing the price. It's better now.

Since I have a Progressive policy, I am still looking for lower rates. I am sure the rates should decrease for my age and the lack of benefits from the policy.

Very good, no problems.

Progressive has been very good during the past three years that I have had auto and home coverage with them. I opted to stay with them when no other company could compete with their policy premium.

I’ve been with Progressive for over five years, and I’m very dissatisfied. I feel like I should have a better discount rate.

Too high/expensive.

Just started, so I’m not sure yet, but the sign-up process went smoothly and quickly.

Every year with them, the cost goes up. The representative I tried to speak with online was rude, and I actually mistook them for AI because of the responses to my questions. Before them, I was with my previous insurance company for 10+ years and wish I had stayed. You get what you pay for, and that explains everything with this insurance company. My advice is to stay away from them and keep looking elsewhere.

I didn’t ask for calls or insurance. Please don’t run my credit.

Progressive will manipulate what you say to deny a claim. They refused to contact any witnesses you may have. The only positive was the price. I’m filing a bad-faith claim against Progressive.

For a rental car, you have to pay for it upfront, and then they reimburse you.

They don’t honor their quotes. My quote has changed four times in a month.

They were borderline rude, didn’t want to give me Snapshot discounts, and weren’t willing to work with me during hardships.

Don’t waste your time—Progressive can’t be trusted. Progressive will increase your rates after you make your first monthly payment. They use a classic bait-and-switch tactic immediately after agreements have been made.

I made one mistake, and they won’t renew my policy in January 2027.

Still waiting for the paperwork; it hasn’t arrived yet.

I felt my insurance went up even for incidents that were beyond my control. I understand that with any use of my insurance, the premium will go up, but it went up for me even after I became a widow, and that was a double heartache because I couldn’t control that either. Otherwise, customer service was always pleasant, and the service was quick and seamless. I felt I could stay up to date through my app, which was helpful.

The total price changed when I went to purchase the policy, so I had to pay $100 more than I was quoted, and I didn’t change anything.

It keeps going up over time.

Too expensive for the coverage offered.

Customer service (online) lacks knowledge about how to cancel a policy.

Every six months, my insurance rates go up. I’m 70 years old, and I pay $165 a month. I only have Social Security. I’m retired and only drive my car maybe 25 miles a week. The car is a 2013. I feel like I’m being taken advantage of.

Way too high, and it keeps going up every six months. Both of us have good driving records, but we’re older and have poor credit, so it feels like insurance companies are taking advantage of us.

The cost of my policy keeps going up by $20 every six months. Cars depreciate, so I feel like I’m getting less value for my money. I’m not happy.

Too expensive. I don’t like that they sometimes won’t allow new OEM parts for repairs. Not worth what I was paying.

My premium doubled, and instead of communicating what happened, they just charged my account. It was unexpected and really affected my finances for the month.

It was horrible. I was defrauded by an old friend, and Progressive wouldn’t listen to anything I said. They would not remove the payment stipulation on my policy, which ultimately led to my policy being canceled. I would tell a friend not to use them for car insurance.

Better than Progressive—no bait-and-switch, and they didn’t try to send me a bill for coverage I’d already paid for.

Way too expensive and overpriced.

Difficult to work with, and their price ranges were misleading.

They are not compliant with the law, do not investigate claims, and refuse to acknowledge fraud. They worked against me and gave money to someone who backed into me. They refused to collect or accept any evidence or do any investigation at all.

I think the price is a little high.

What was quoted on your site wasn’t even close to what I have to pay. It’s over $200 a month, and I drive less than 25 miles a day (less than 3,000 miles a year). No accidents, no tickets, etc. Where are those $39 rates?

They’re the worst. How did they put somebody else on my policy? It messed everything up, overcharged me, and then prorated my payments. I was supposed to get all that back. I’m really disappointed because they were too aggressive. I have communications proving this. Sad—just plain sad.

They added a person to my policy without my approval. Then I had to get it corrected. After five years as a customer, I feel like I’m just another policy number.

Too expensive. It increased for no reason.

Very poor. I'm 69 years old with a 2018 F-150, and I'm still paying around $140 a month. I have no speeding tickets and no DUIs. I'm very disappointed with my insurance company, Progressive.

$550 a month for one car is insane. After six months with no accidents or tickets, and being enrolled in their Snapshot program with a B+ rating, my policy still went up $100.

I wouldn’t recommend Progressive. I used to be a Platinum client for over 10 years, but they’re constantly raising prices. In Florida, they made so much money that the government said they had to give back a credit. So they gave us two months, and then on the third month they tried to raise my payment by almost $100. Make that make sense. Then they said it was because of where I live—except I just moved to the suburbs of Miramar. I lived in Miami for over six years. So they seem dishonest. No thank you. I’d rather try another company.

Progressive is too expensive.

They want you to submit your mileage and say they base rates on how much you drive. They tried to increase my policy three times. I told them to remove everything except liability because I'm going to find a new carrier and then go back to full coverage. They were trying to charge me way too much for a 2013 vehicle.

Too expensive, and the price increases for no good reason. No customer loyalty.

We had to file a fairly large collision claim shortly after switching from Allstate. They treated me suspiciously, like I was trying to commit fraud. When they switched our homeowners policy, they were supposed to notify Allstate, but they failed to do so. If I could turn back time, I would have kept Allstate. I’ve warned others in my family not to be taken in by their cheap rates.

Do not use them if you don’t want your insurance to jump higher and higher after paying for years with no claims.

Expensive, and not very helpful when you have issues.

I switched from Progressive because the rates were terribly high. My advice to a friend would be to shop around. When I asked them for a better rate after being with them for one year at renewal—and again after two years—as a 43-year-old man with a very safe, highly rated car and no accidents or violations, they said no. I found much better insurance at one-third the cost.

I’m looking to switch. My claim was denied, and I don’t believe the adjuster really knew what she was talking about.

Progressive lied about the rate, trying to get people who don’t even have driver’s licenses onto the policy. I had to submit tons of paperwork to verify things. I was the only driver in the house, and then when I filed an accident claim, they didn’t believe I was the driver of the vehicle. I’m still in litigation over that. I’m the only licensed driver out of seven people in the household. They take your money, but when it’s time to pay out for a claim, it turns into a totally different story. They do anything they can not to pay for any damage anybody else causes.

Nightmarish and cold, with the exception of the social media (Facebook) team—they were great. Everyone else was terrible.

They raised my rates about 60% after an accident.

The commercials are amusing, but as far as the insurance goes, it’s mediocre. There’s no discount for safe driving or seniors.

I would not recommend Progressive to anyone. I had two accidents that were not my fault at all, according to Progressive, and my rate went sky-high. When it came to handling one of my claims, they told me to handle it on my own. What do I pay you for then? I can’t stand Progressive and can’t wait to switch companies.

I was quoted for insurance and had the policy for six months. All of a sudden, it went up $400 a year. No accidents or anything—there was no reason given. They get you in with a cheap quote, then raise the rate after you sign up.

Very high rates.

There’s zero flexibility with Progressive when it comes to dealing with a deceased policy member. They want to charge me more to remove him.

Overpriced and not competitive.

Make sure that when your policy comes up for renewal, you compare prices with other car insurance carriers.

High rates for someone who hardly drives 20 miles a week.

They expect the insured to do the work of an appraiser. Their app for taking pictures isn’t very good. Then the adjuster told me she’d send out an appraiser, but no one ever showed up. I called the adjuster’s supervisor and left a voicemail, but I never got a return call. I went to the website and refiled the claim. The adjuster should have told me to do nothing, since that’s easier than using their app. So I’ll be looking for another company, or go back to Travelers. But they’re all probably the same. I should have kept my adjuster license.

I’m seriously considering looking for a new policy because my current insurer keeps raising my premiums, and I want to see if there’s a more reasonable option out there.

Never use Progressive—they didn’t match the quote to the full coverage other companies offered. The quote felt misleading, and the service was rude. It seems like they spend a lot on advertising and overcharge customers. I didn’t get helpful customer service, and I was given a quote that didn’t match what I expected, which cost me about $1,000.

When I first got it, they promised my rates weren’t going to go up. But since I started, it’s increased every 6 months. That was in 2024. Now it has doubled. They also say that every year I’m with them, the insurance goes down, but my insurance is due in August and I’m not very happy to pay that amount. Still, I’m paying it.

I wouldn’t recommend it. The price is just too high.

Very good.