Is Progressive A Good Insurance Company? Reviews From Over 22,675 Customers

The cheapest I could find. I only drive twice a month to the grocery store. The price of insurance in Louisiana is too much. I'm disabled and low income, so I can't afford much more.

Quality coverage by a quality company.

Excellent service and very fair the only time I had a claim.

It's okay, just looking for a better rate and not having to pay every month for the agent and miscellaneous charges.

I really liked Progressive and was referring friends and family to them. Then they increased my rate by over $120, saying it was because I bought a new car. I found cheaper insurance with State Farm for the same coverage. Then Progressive charged me $63 when I canceled. While their service was great, they did nothing to keep me with them.

Should keep looking for a better rate from a top company.

Excellent so far. We've been together for almost 3 years.

Increased premium due to a tow and general rate increase.

Progressive insurance works well for me. I call when I need them, and there’s a response right away, which is good for me.

Overall, it's good. I find the payment price a little pricey.

Less expensive.

The gentleman I spoke with who handled my SXS policy provided the best customer service I have ever had with Progressive. All others I have dealt with were not so good. I am still upset that Progressive did not investigate the accident we were involved in. There were 4 cameras that saw the vehicle in front of us slam on his brakes for no reason, giving us no time whatsoever to stop. When I questioned the driver as to why he did that, he stated that he thought the vehicle two lanes from him was going to pull into his lane, which never happened. He then lied to the police when they showed up. The cameras prove what I'm saying, and yet Progressive never checked them. Completely unacceptable. Now we're paying extra for something that was not our fault at all.

It went very smoothly and I always appreciate that when it's unwanted and unexpected!

I have Progressive auto insurance, and they have been raising prices on me, but it's still the best option out there!

No problems. Never filed a claim.

Got what I needed in 15 minutes, great price for coverage.

The good thing is that they are available when you have questions. The bad thing is when one of two cars is canceled. The difference was only 1 dollar lower on just one car, which made me think having a second full coverage car only cost a dollar. I did not understand getting charged for 2 cars for 2 months when I only had 1 car and the second was canceled. There was no reimbursement for the extra, and the difference in the premium was unclear.

Progressive had the most economical package for me.

I have had Progressive for many years. I have driven with the Snapshot on for several years. It does remind me about hard braking, etc.

Don't settle on a price with the first quote and definitely do NOT go to a local insurance agent. They include their fee for profit in the price. Do it over the phone nationally.

Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.

No matter how often I've wasted my time getting into these "lower your car insurance rate" deals, Progressive always winds up being the #1 recommendation. They charge about half what the others quoted.

It's Progressive and the rates are extremely high.

I have never had a claim, so I have no idea what to share with anyone about my policy. The only thing I can say is that when I signed up with Progressive, the salesperson was very helpful and patient in explaining everything to me.

It's okay, but I'd like to know why it went up, I'm talking like $10 a month.

Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.

Customer service and agent assistance were great.

I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.

Works with you and for you as a customer.

Coverage is okay, but the price is a bit high.

The price is high. Online service is good. Coverage is average.

Too expensive.

Progressive Insurance is the best.

Everything is okay now. They need to reevaluate the premium when it comes due, not just automatically raise it.

Great

Shop around. They offer good and low insurance costs.

Try not to have accidents because the policy goes up a lot.

Compare Progressive prices to other insurance companies because they are competitive.

Pricing is not what the ads state.

The best experience I've had thus far!

Very good insurance, no problems to complain about.

The only thing I don't like is their high charge to renew your policy.

They are very expensive. I just purchased a new Buick Encore and my insurance went from $78.83 to $132.83. I am a 60-year-old widow on disability. Everyone is talking about companies overcharging for years (25 years), and customers are receiving some of that money back as a refund. I would like lower auto insurance and to learn about this refund if it is real.

Progressive is about the same price as other insurances, but they're flexible, fast, friendly, and it's easy to apply online. All in all, great service all around.

Your survey asks for ratings on aspects I have not experienced, such as claims processing. I have not had a claim, so I cannot evaluate. This is only an example of several such categories. Poorly designed and not applicable survey!

The service is pretty good. I appreciate what they do for me.

Rates are too high! I’ve been driving since I was 16 with no tickets, at-fault accidents, or DUIs. I am 61 now with the same record, and my rates are still high. I shouldn’t be paying a very high dollar for insurance, even on a bundle package.

I haven't had a claim with the company, but a family member has coverage and she couldn't think of good things about them!

They have helped me when I needed them.

I really like Progressive. They have a nice attitude.

Make sure that you do a new quote at renewal time. If I had stuck with my current policy, I would have been paying $50 a month more.

The first 6 months you get a great rate. Then this 6 months I’m paying $197 per month.

I've had no problems. I like the agency I am with. They have always handled any issues quickly and efficiently, as painlessly as possible.

Great online and app service.

Much better than my old insurance company. I saved almost half by switching to Progressive.

They were much cheaper than my previous company and they are very informative when it comes to any changes to my policy.

They are always helpful, knowledgeable, friendly, and will make sure to have answered your needs or find someone to help.

Progressive Insurance has been a positive experience in every aspect. Good rates, never have to wait long on the phone. I did get quotes at other places, but Progressive held true with the best prices.

Good. I use Progressive now.

When NC decreased rates last year, I called Progressive and requested a new quote for my 3 vehicles. They politely did that, and I’m saving over a hundred dollars a year just for requesting a new quote. I have never had to file a claim, so I can’t speak to their claim services, whether good or bad.

They increase the price every month without explanation.

They charge too much for vehicle insurance for poor coverage.

Overall, our past experience was fine, but when we hit hard times, our rate really ramped up. For being with Progressive for so long, I’d like to see a slightly lower payment.

They offer terrific discounts to lure you in and then raise rates. Coverage is inadequate.

Rates are good at first, but then they just keep going up. It's crazy.

They quote you one price, then after 4 months, they started charging almost double after that.

I have Progressive. After the initial 6 months, they raised my rate. I had no wrecks, speeding tickets, or claims.

At the inception of the policy, the prices were great for Progressive Insurance. When my policy was up for renewal at 6 months, my insurance premium went up over $1,000.00 for 6 months. Nothing changed on my insurance, and I didn’t have any accidents. I was told this was because of “inflation.”

Overpriced. It needs to be lower. I drive less than 5,000 miles annually. No wrecks are my fault. No tickets.

I removed and added a vehicle, and I received four sets of paperwork with different totals.

The insurance is incredibly high, and every time I pay, it changes.

After trading for a different vehicle, my rates doubled! That is why I am currently checking other insurance companies.

Compare prices with other companies to keep your rates from increasing every year.

It was great until the price went from $170 to $190, and 6 months later now it’s $226 a month. I just can’t afford that on top of my $589 a month car payment.

I would tell them how expensive this company is. After being with them for a year, they placed my 17-year-old on the policy. I had always excluded him because he has no license, and the company is charging me $500+ because they added him to the policy through the app and won't allow me to take him off. My insurance is one of the highest I have had, and I had to decrease coverage on the truck because it is so expensive.

Not great. They are four times the price of anyone else to add a car and a driver, even though I already have coverage with them.

Customer service is fair, but they are raising their rates.

They seem to be the cheapest for now. I get new quotes every 6 months.

With Progressive, I cannot understand why my rate is so darn high. My friend with an almost identical policy has a much cheaper rate.

Make sure when they offer Snapshot you watch what they explain to you. We never brought our driving experience up to 5 stars, so they have DOUBLED our insurance coverage from $564 for the first six months, and the renewal has been doubled to a total of $1128 for six months. We are changing immediately!

Starts out with a medium to high initial payment, then stays high for 6 months. Then, without any accidents, pull-overs, or any problems, the insurance company might decrease the rate by thirty cents. I haven't had any issues since I got my license back several years ago, but my full coverage payment is through the roof, and I can't understand it.

First, I was quoted $31.50 per month, which was $189 for 6 months, but the woman on the phone couldn’t find my quote, and the system wanted to charge me $380 for six months. It really felt like a bait and switch tactic. Really too bad because I had used them previously and all went well.

I needed the least expensive option with full coverage for my Saturn, and this was it. I just started the policy, so I don't know about the service yet.

Average pricing, customer service is good. There should be more discounts for low mileage driving.

They are horrible if you have a small claim that is under your deductible. I was rear-ended in October and no one will help me get reimbursed from the man's insurance because it's under my deductible amount. My agent is absolutely no help either. I'm up for renewal and I will change insurance companies.

I received no discounts for being a senior and driving less. Instead of getting discounts, it seems prices went up. I am undecided about recommending it to friends. Also, I changed banks and had trouble having my bank source accepted for payments.

Good, easy to acquire but too expensive.

The cost went up at month seven.

No accidents, no tickets, still... a higher renewal cost.

They didn't tell me it was pay-per-mile until after I signed up for it, and they canceled my insurance. They also made it seem like I was paying for a year, not 6 months. Lemonade is the cheapest insurance I can afford right now.

It's a good service, but I think it's expensive for the type of car and the year. Paying $273 every month is a lot for me.

Too expensive for minimum coverage.

They raise their prices on people like me with a great driving record way too often.

The insurance was high priced and they dropped me with little warning.

Progressive gave me a quote on 04/22/2026, which was lower than my renewal rate. I accepted the new quote with full premium payment once they sent me my declaration page on 04/23/2026.

Progressive was the only insurer I contacted as I needed coverage immediately in order to purchase a car in real time. I was charged $217.00 for monthly liability coverage, which I found to be quite high. I plan to end this coverage at the 30-day mark and choose a new insurance company.

Expensive with no driving violations, situations, etc.

Prices were very high, but it seems that is a problem in Florida for all insurance.

Much better and cost-effective.

The price is extremely high. Despite having my license for over forty years and renewing it in December of last year, I am being treated and charged like I'm a new driver.

Rates are sky high. I have no tickets, no accidents, and still, for a 2007 Nissan 350Z, I pay $289 a month. This is ridiculous for a 75-year-old man, married but separated, to pay. Oh yeah, I am on Social Security too!

I switched to them at a certain place, and not even 6 months later, it went up $35, so that's kind of left a bad taste in my mouth.

It's mid. It's not a simple breakdown of what you're paying! It's increasing, but it's not telling me why it increased.

Too expensive for the very little I drive.

Don't get Progressive. They canceled my policy after an accident and questioned me about fraud because I recently got a policy and then had an accident a couple of days after obtaining insurance. They still have not fixed my car or reimbursed me for rental or towing.

Policy flexibility is poor. I had them review my rates after 6 months, and they are adding $1000 to my premium because I made roadside assistance claims.

I gave them all my information when I signed up, and now my policy has doubled to an amount that I can't afford.

An incident occurred in which there were no injuries and no apparent vehicle damage. But the other driver apparently filed a claim over the incident, and the insurance company began asking me many questions, often ones I had already answered. My first question was, "What is the claim? Injury or vehicle? Details?" After 2 weeks, Progressive never attempted to answer that.

I don't trust them. I'm scared to change. Literally. I cannot find anyone who can do less than $782 a year for home insurance and anything under $80 for car insurance with a consistent payment. Progressive is known for increasing the bill every time. How does that work? I hate talking on the phone, so don't bother. If you can find me something close to what I have, I could switch. I can't do it at over $1,000 for home insurance, and they wanted like $1,200 a year.

No discounts for seniors and for a good driving record.

The car insurance and handling of claims have been promising.

Progressive, Geico, and others may increase your rates by adding roommates to your policy, even if they aren't drivers of your vehicle. Be cautious and review your policy details carefully.

Expensive. I dropped a car and the insurance rate went up. Not satisfied with Progressive.

They all start off lower than the last, then creep up, adding money to payments as time goes on.

Progressive will write your policy cheaper than anyone else, but it won't stay at the same rate. It will go up the first time there is an issue with the bank or any error at all, and they overcharge you.

Very poor! They increased my rates by over $900 for six months. I feel this is unfair.

Progressive was good until I used their tracking device, and they increased my rates significantly based on one above-normal month of driving. They never lowered it back, so I switched to another provider. I only drive 9,000 miles a year.

They added a driver to my policy, and after I had them removed, they didn’t lower the price back to what it was prior to unnecessarily adding the driver.

Progressive is seemingly trying to dominate the insurance field. It is difficult to get other companies' rates on online sites while Progressive dominates the field.

I have no tickets, no DUIs, no wrecks, or claims, and they still charge too much. Find insurance that sells insurance, not commissions.