Is Progressive A Good Insurance Company? Reviews From Over 22,018 Customers

A little too high for my budget!

Expensive, but they always seem to be there when I need customer service questions answered.

Great company so far. I had State Farm before, but they kept increasing the price. It's better now.

Progressive has been very good during the past three years that I have had auto and home coverage with them. I opted to stay with them when no other company could compete with their policy premium.

Great customer service.

Expensive.

Coverage is good, but you have to use the internet to get less expensive coverage.

They can't decide what to charge; it's different every month.

It's great for saving a lot of money.

Reasonable.

Very disappointed. The premium goes up every time I renew, and it doesn't even cover windows.

Good prices.

Good company, very responsive.

Switched due to a major price increase after trading for a Jeep.

No complaints so far!

With Progressive, I can never talk to anyone.

High premium. I had one car problem in the last few years (a wheel came off and the Mentor police stopped by), but it was considered a claim even though I did not make a claim.

I have a great policy with Progressive.

There are multiple locations, and I receive messages from more than one office, which is a bit concerning. It's confusing to have multiple contacts who are not on the same page.

You have to call to check for discounts. They don't give them unless you request them.

No tickets or accidents in over 15 years, but still pricey.

I had no claims, and the premiums were fair.

My first six months with Progressive Insurance have been transparent and efficient. The agents have been helpful in customer service and claims. I'm hoping my quote will be close to the same at the end of this cycle.

Good insurance, and when or if you file a claim, they are fast about getting a claims adjuster to your house. You get your money pretty quickly.

Make sure that all areas of your quote cover what you want.

Very reasonable cost.

I have never had to use it, and hopefully never will. I have never heard anything negative about them.

Do not use Progressive; you pay more.

This was available through my credit union and charged me too much until I complained.

Okay, a little expensive.

Progressive is good, but expensive, and they did not keep their word about a discount for an item I kept plugged into my vehicle. I hardly drive my personal vehicle as I work a lot and have a company truck.

I was charged $10.00 for canceling my old policy with Progressive and found a cheaper rate with another broker, again with Progressive. When I called Progressive to make sure my old policy was canceled and my new policy went into effect on 5/1/26, the agent I spoke with said I needed to pay a $10.00 cancellation fee. He said it was a new policy with Progressive! So I paid with my debit card and gave him all my info, including my CVV code. A day later, I had all these fraudulent charges amounting to almost $1,000 on my debit card! My bank was quick to notice and declined most of the charges, but again I'm inconvenienced waiting for my new card. I don't know if this incident with talking to the Progressive guy and giving him my debit card info has anything to do with the fraudulent charges on my account, but it sure is fishy that a day later after talking to him, this happens! He even sent me a receipt of $10.00 to my email! Was this legitimate? Do you guys charge $29.00 to cancel policies? If not, you owe me a refund and you better check out more carefully the people that supposedly work for your company!

Overall, my experience has been good for the last 5 years. They handled a claim when a garbage truck hit my parked car. The city insurance wanted to total my car, but Progressive paid to have it fixed. That was nice. I think they're fairly overpriced like most insurance, but they were the cheapest I found.

Don't use Snapshot. The algorithm isn't based in reality and will likely result in your rate going up.

The best value in the market.

No comment. I am not upset with your company. New coverage is less; it's all about the rate.

It is available in the area where I reside.

Great

Good. Better prices than Allstate and Progressive.

Always compare; you may find something more affordable.

Lower premiums, ease of getting insured.

The thing I do not care for is that the car insurance and renters insurance are two separate departments. I would rather have it bundled together like they advertise.

The rates need to be lowered; they're too high.

I haven’t had to place a claim so far, but their pricing is about to price me out of the market! I’m a 69-year-old single male with a good clean record, my premiums should not be so high!

I was looking around and they were the cheapest one so far with the best coverage. In these times, with everything going up, they are the best option.

Today is my first day with my new carrier, but they offered a much better price than my old insurance company. We will see in 6 months how things are going.

State Farm is 50% less!

I feel that even with loyalty, there aren't many discounts on renewal with State Farm. I remember every 2 years I would get a huge discount for not having claims.

Keep on the lookout for sharp rate increases from Allstate.

Affordable, educational, and friendly. They are the best all around, and they listen.

The rates are too high for old cars, but because I've been with them for a while, it's cheaper than starting with a new company.

I'm not super happy about my premium going up. I haven't had a ticket in years and haven't had an accident in 15 or 20 years. I drive less than 30 miles a week. I bought my car new in 2021 and still only have 26,500 miles on it. I know going up $7.00 isn't a lot, but when you're on a fixed income, it matters.

I am an excellent driver, so I really haven't had any issues with them. I pay my monthly bill and that's it.

With Progressive, I had no warning that my policy was canceled until I looked it up myself. That's the main issue I have with them.

Provide truthful premium cost when not driving many miles per day.

You sign up and get a good rate, but after 6 months, your rates go back up again. So don't bother to switch.

Awesome customer care.

The customer service is very good. I was able to get a good understanding of what I was purchasing.

I've not had to file a claim. Any interaction with agents has been in regard to reducing my premiums. Going paperless, choosing minimum coverage, and/or bundling were the options. It is way too expensive and very few benefits are granted for loyalty.

Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.

They emailed me, telling me they had cheaper insurance for the next six months at $97, and then sent me a renewal at well over $100 per month. Later, when they saw I was looking for other insurance, they offered me a discount again. I did not ask how much because I don't want to do business with a company like this.

Hugo lets me pay at my pace and doesn't harass me with constant calls.

They are ridiculously expensive. I’ve been using them for almost 10 years. Not one accident or moving violation, yet my rates have tripled. There's no excuse for this exorbitant price gouging.

I am not happy with the insurance. There are two small toolboxes installed on the back, and they canceled my policy saying it is a business vehicle. It is not! They see how I drive through the snapshot device; I drive once a month. Hardly a business vehicle.

So far, infinitely better than the 10 years I wasted with Progressive. Loyalty is not rewarded anymore; change policies frequently. Progressive is very lazy about fighting claims and would rather increase your rates and let anyone sue for anything.

Three years ago, when I was hit (hit and run), they were very helpful. They got me a rental efficiently and car repairs done, although the entire process took close to six months! But since then, prices have been a NIGHTMARE. I have never had an accident, ticket, or DUI. I can’t help how others drive, but my monthly payment has gone from $80 to over $155, and I only use the car maybe once a week, going 15-40 miles from home in a farming community, seeing more cows than people! Inflation is one thing, but unadulterated greed is another. I hate to be without insurance, but I am going to cancel … this is LUDICROUS. I am checking on new laws in NM now. Even $89/month seems too high for being parked six days out of seven!

It's fine. I just think rates should be cheaper since I drive less than 3,000 miles per year.

Progressive means your rates will progressively go up. $300 in less than 3 years on my car. No tickets, no violations, no claims, yet my 6-year-old car insurance has increased $300 in less than 3 years.

I've been with them for a few years now, and you would think my bill would go down at least a little, especially with my record, but it only keeps going up! I'd leave them in a heartbeat if all the supposed search engines for insurance rates didn't always show the insurance you currently have as the best one.

The price increased by almost $120, from $338 to around $460. I'm sick of this.

They are misleading, trying to make multiple claims out of one incident and deciding not to renew over minimal expense, even though I pay regularly and am at no fault.

Be aware that they raise costs after 90 days.

Progressive increases your insurance rates two or three times a year without any clear reason.

They track you, pull money from your checking account before you even get paid, and I was never reimbursed for two tow truck bills.

Progressive will drastically increase your payment after the first 6 months.

They've increased my rate every renewal and refuse to budge even when I presented them with a new quote from them that was $15 lower than what I pay.

I don't like them. I was the victim of a significant amount of property damage from a driver insured by them. I thought it would be great because I've been a customer for decades. They treated me like I was lying because the driver gave me a false name. I've still not been reimbursed, but if that's how they treat the people they are supposed to make whole, I want out.

Being the best price doesn't mean that the service is that good. Yes, it serves a financial advantage, but it doesn't consider seniors who may have difficulties with their perpetual renewal price increases. They really couldn't care less and make every excuse as to why the prices increase.

Expensive with poor coverage.

For the price I pay for my Progressive insurance, I don't get anything for my money. I'm retired and I only drive occasionally, and when I do, it's local. Yet, I pay almost $200 a month.

Great starting price, but as the car gets older, the price of the insurance keeps going up. Makes no sense to me!

The name Progressive just means your car gets older, yet your cost progressively goes up. No tickets, no violations, no claims, and my rate went up on my car alone by $300 in less than 3 years.

Not good, they charge too much money and the price keeps going up. It's also hard to reach them.

They give a discount for the first 6 months, then they take it away, so your premium goes up.

I had my first claim in sixty-five years for under $1,000. What I went through was unbelievable. I bet I spoke with five or more agents to try and settle my claim. I finally said I was getting a lawyer, and they paid me. It went on for two months. I will never use them again and am switching companies.

Premiums are way too high in cost.

They provide good coverage most of the time, but they didn't cover a claim and raised my price, which I didn't think was right.

Since I've been with them, I have not gotten into any accidents, yet my rate rose by $100.

They have changed my price 3 times in one month. I have no idea why. I’m switching because I can’t get answers.

Awful experience. They raised rates over 36% for a small $1,000 property damage claim after having no accidents and being insured for over 6 years. They denied a claim for no reason. Terrible company.

Very bad about transparency. I was told if I decided against using their "tracking" device, it would change my cost by $100 for a year. When I decided it wasn’t for me, my rate went up $180.

Way too expensive for a perfect driving record.

Progressive is a very unforgiving insurance company. I was with them for 16 years, paid on time every month, and had no claims during that time. Then I had 2 claims in a year, and my insurance went up almost $200 a month. When I called customer service about it, the representative was rude and practically laughed at me. Every 6 months when the policy would renew, it would be a few dollars more, and I dealt with it, always asking myself why it went up and not down. I felt like a good, solid customer and a safe driver. Over the years, I have paid them more than they’ve paid out in claims. Probably shouldn’t have done the math on that.

My biggest problem is with your Snapshot program. It is fundamentally flawed, and I am qualified to state that since I was a major player in the development and implementation of driver safety programs. When insurance premiums are decreasing and you were forced to refund premiums to policyholders, my premium was increased. I am happy to say I am no longer insured with Progressive. My semi-annual premium for one vehicle was $740, and my new semi-annual premium for two vehicles, one being brand new, is $1100. The quote provided by Progressive for the two vehicles was $1296.

I pay more than I should have to pay! No accidents, no tickets, no DUIs, and my car is driven less than 15 miles a week. It is a 2017 Corolla bought brand new for a little over $16,000.

For some reason, my rates increased by over $100. I tried to adjust coverage so it would not be so much, but to no avail.

I drive less than 150 miles a month and can't get a better rate.

Price shop, Progressive is not the lowest. The customer service has declined over the past few years. When you call, they seem to be annoyed and will push you to use the website or app in the future. The product knowledge is poor as well. I am switching companies after several years.

Outrageous payments. My policy increases without notice or explanation. I am planning to change companies.

I pay $278 for just liability on a 2013 Nissan Murano. I think this price is ridiculously high.

Progressive gives you a good rate initially, then increases the rates upon renewal. I was persuaded to install a monitor in my truck to check my safe driving activity. Even though I had very few hard brakes and essentially zero fast accelerations, my rates went up because my history indicated I made too many short trips. I average about 8,000 miles per year driving in a small suburban area. Also, when my wife passed away and I removed her and her SUV from the policy, my premium rate increased by about 20%. Why did that happen? My wife's SUV accounted for about 60% of the miles driven. Additionally, when I try to reach my agent, it takes several phone calls to get through to her. I am very dissatisfied with Progressive.

Rates keep going up despite having no accidents or tickets, only based on where I live.

They changed my monthly rate by more than $20.00 per month. Very disappointing!

Don't go with Progressive. They keep raising my premiums $30-$40 per month every 6 months. I'm 59 years old and have never been in a wreck that was my fault, never filed a claim, don't speed, don't take off fast, don't tailgate, and never have anyone in my vehicle with me. If anything, my premiums should be going down.

I thought I had good coverage with Progressive until I got into an accident. Claims agents were nowhere to be found and never called me back. Then they said that the money ran out and if I had any medical bills, I would have to pay them on my own. I've never had that happen before with any other insurance company, but I hadn't even sent one bill in when they told me that there was no money to cover anything else. So I was stuck owing several thousand dollars worth of medical bills.

Rates have done nothing but increase since getting my policy, even though there have been zero claims or things like speeding tickets since starting my policy. Every renewal period, it increases.

Adequate. They have gotten too expensive.

Not great at all. My quote gets higher with every policy renewal. No accidents, no tickets, great driving record, yet it still gets higher!

Costs way too much for as much as I drive. I retired and only go to the grocery store 2 miles away and church 1 mile. Why should I pay so much? I'm on social security and I can barely pay rent and buy groceries!

I was quoted $40-$60 less, and then she asked me two more questions. I couldn’t believe it when she said, "Oh, it’s changed," and it went up by $60. I stay with them because I’m tired of looking, but they could’ve been better. I’ve been with them for over 10 years for my commercial truck and two pickup trucks.

They raise the prices whenever they want with no excuses. I've gotten 4 to 5 stars with my snapshot, yet they raised my price by $100 after 6 months for no reason. Worst insurance company ever.

Our policy premium continues to increase every year to the point that it is half of our monthly home rent. We are deeply disappointed by this trend as we have been with them for over 10 years.

Progressive is too expensive. I've had 5 years with no claims, over 3 years with no tickets, and a clean driving record, yet my new policy is over $300 more than my last policy.

I would advise anyone to use caution when considering Progressive, as their agents find ways to drastically increase the originally quoted rates and use other people's driving history to financially penalize those who have a good driving record.

I have Snapshot installed to get a better discount. I tried to adhere to the requirements by keeping at the speed limit or slightly below. I had a few hard brakings due to cars either cutting in on me or almost hitting my car. But my new policy rate has increased by over $200.00. Snapshot has caused tailgaters, honkers, and one-finger salutes from passersby. If I remove Snapshot, I lose the discount they have given for having it installed. Useless, in my opinion.

It's a lot cheaper than Progressive.

They're okay, I guess, but it's too much money for me. I need a cheaper policy, and if I find one, I might change.

I hit a fox, which knocked a headlight out, and I needed to have the bumper replaced. The fog lights were also damaged, totaling $1,700 in damages. I filed a claim but didn't receive anything except an increase in my insurance from $266 to $340.

I'm moving to a different insurance company today. I was told I would be paying $230 a month, but I'm actually paying over $400. Feels like a bait and switch.

Progressive is too expensive. My insurance premiums have increased twice in the last two months. How do they expect a person on a fixed income to pay $188-200 a month for car insurance and still be able to cover all other expenses, pay rent, buy food, and just live day by day?