Is Progressive A Good Insurance Company? Reviews From Over 23,822 Customers

Check them out if you’re looking for a good rate.

Dependable and reliable.

I don’t have a terrific driving record, but the pricing is through the roof!

Progressive is the #1 rated in Mississippi. I compared a bunch of sites, and every one kept coming back with Progressive as the top-rated option.

Progressive is our current insurance company.

Currently affordable. I’d like it to stay that way.

No discounts were presented at the time I purchased my insurance coverage.

I've never had to make a claim.

Got a great rate. My claim was taken care of with no delay, and I got my car back really fast, looking like new.

Great.

Great and cheap.

It’s a little pricey.

I’m sure Progressive is a wonderful company; however, it isn’t working for me right now.

Everyone at Progressive has always been very kind and has given me the best rates.

Great, I guess. Roadside assistance is the best.

I would recommend them. I haven’t had a bad experience. However, they can be a bit pricey compared to other companies.

Very good.

Progressive is excellent.

I can't find any insurance that's cheaper.

I wish Bristol’s renewal was as inexpensive as their startup policy.

My experience with Progressive has been very positive.

Great.

Excellent!

Great insurance and great customer service. Very reasonable in price.

Very good, and I wouldn’t change a thing.

Ask for full coverage up front.

Progressive is the best out there and very reasonably priced.

I really like Progressive Insurance, but it’s just a little expensive.

They help as much as they can to lower my rate!

It’s cool—no complaints.

It went well.

They have very good claims service.

They offered a suggestion based on my current situation.

Come prepared with quotes from other companies, and typically they’ll come in lower.

Good, no problems.

They’ve been good. I had an accident five years ago, and the claim was handled quickly. I only had issues with the shop that did the work—Caliber Collision in Bremerton, Washington. They were terrible and didn’t even fix the car correctly. They tried to blame me and make me file another claim through Progressive to fix what they never did. But Progressive has been great for the last six years.

Same as others: you maintain a perfect driving record with no claims, pay on time, and their appreciation is to raise your rates often for no legitimate reason.

Premiums in Fulton County are very expensive, and I haven’t had any accidents in many years. However, my soon-to-be ex-wife had an accident in 2023, and I’ve been told it doesn’t matter because it was a claim on my policy. I feel this should be charged to her, not to me. I’m 76 years old and haven’t had an accident in many years.

Use the GPS tracker if you’re a safe driver.

Despite having no accidents and no traffic citations, my insurance costs keep climbing. As a senior citizen with a good driving record and someone who does not violate traffic laws, it is unfair that my rates are what I consider high for a fixed income, and rates that increase periodically. There should be a discount for seniors with a clean driving record. This would be fair and good for business.

I have just started with Progressive, but so far, so good!

I have no complaints about the service I'm receiving.

Very good

Great price and coverage.

It's been good so far. I would compare several different companies to get the best coverage for the best price.

Progressive is good but always changing the premium every 6 months. Sometimes the change is good, other times it's not.

The only thing that frustrates me and my husband is how we try to opt out of PIP (we have Medicare & a supplemental insurance) and the insurance policy refuses to let us out of it.

Fair and square; affordable.

I just wish my payment would be lower.

Don't use your real phone number while online shopping for car insurance. You will get many spam calls. Otherwise, I have enjoyed how easy and inexpensive Progressive has been. Their app is great and super easy to use!

Usability is 100% excellent.

Okay. They raised my rate each period. It was the best deal but went up by $720 a year.

The agent took their time to explain so I could understand. Customer-friendly.

Give yourself time to explore options and discounts.

I've had no problems at all. Thank you.

I am satisfied with the policy on my cars.

Saved me a lot of money by following a simple trick.

Good service.

Satisfying and easy.

The price seems to increase every 6 months.

I’m checking around to see if I can get my $329-a-month payment reduced.

How do you give me a fair rate on a Thursday and then triple it two days later?

The price is too high for 6 months. I can get a full year from other insurance companies for less than what I'm paying for 6 months.

Amazing—better coverage at half the price.

They told me about discounts, and then raised my premium by over $100 per month.

I received an email from Geico saying they checked my credit. I did not approve a credit check.

I just found out my rates are being raised at renewal despite no incidents. Their app reports my driving inaccurately, which results in higher rates.

Car insurance in Georgia is very expensive—so much higher than in many other states, including California. Instead of helping senior citizens who drive considerably less than others, there don’t seem to be any discounts.

Overpriced, poor service, not customer-friendly, and it was difficult to schedule meeting times between the adjuster and the body shop without leaving my car, with no solid information or timeframe for when the adjuster would come to the shop.

They let my insurance expire without letting me know. It happened on July 18, 2026 because of an issue with my ID or driver’s license, so I wasted my money. Definitely not recommended.

Too expensive. I found the same coverage for almost half the price.

They just want all my money. I don’t drive much anymore, and I feel like I’m being overcharged.

Got penalized for being loyal. My premium more than doubled—about 100% higher than the nearest competitor at renewal—so I decided to switch. There’s no point in staying. It feels like the same old game: once a customer stays for 2+ years, the rates go through the roof, assuming customers will just pay. I’m tired of these games by insurance companies.

I thought it was too high. I saw online insurance for around $49, and that was full coverage. I was paying $84 for just what the state allows, and when it was time to renew my car insurance, they raised my payment to $185 a month. I can’t afford that—I live paycheck to paycheck.

Too high/expensive.

Just started, so I’m not sure yet, but the sign-up process went smoothly and quickly.

I didn’t ask for calls or insurance. Please don’t run my credit.

Progressive will manipulate what you say to deny a claim. They refused to contact any witnesses you may have. The only positive was the price. I’m filing a bad-faith claim against Progressive.

For a rental car, you have to pay for it upfront, and then they reimburse you.

They were borderline rude, didn’t want to give me Snapshot discounts, and weren’t willing to work with me during hardships.

Don’t waste your time—Progressive can’t be trusted. Progressive will increase your rates after you make your first monthly payment. They use a classic bait-and-switch tactic immediately after agreements have been made.

I made one mistake, and they won’t renew my policy in January 2027.

Still waiting for the paperwork; it hasn’t arrived yet.

The total price changed when I went to purchase the policy, so I had to pay $100 more than I was quoted, and I didn’t change anything.

Every six months, my insurance rates go up. I’m 70 years old, and I pay $165 a month. I only have Social Security. I’m retired and only drive my car maybe 25 miles a week. The car is a 2013. I feel like I’m being taken advantage of.

Way too high, and it keeps going up every six months. Both of us have good driving records, but we’re older and have poor credit, so it feels like insurance companies are taking advantage of us.

The cost of my policy keeps going up by $20 every six months. Cars depreciate, so I feel like I’m getting less value for my money. I’m not happy.

My premium doubled, and instead of communicating what happened, they just charged my account. It was unexpected and really affected my finances for the month.

It was horrible. I was defrauded by an old friend, and Progressive wouldn’t listen to anything I said. They would not remove the payment stipulation on my policy, which ultimately led to my policy being canceled. I would tell a friend not to use them for car insurance.

Better than Progressive—no bait-and-switch, and they didn’t try to send me a bill for coverage I’d already paid for.

Way too expensive and overpriced.

Difficult to work with, and their price ranges were misleading.

They are not compliant with the law, do not investigate claims, and refuse to acknowledge fraud. They worked against me and gave money to someone who backed into me. They refused to collect or accept any evidence or do any investigation at all.

I think the price is a little high.

What was quoted on your site wasn’t even close to what I have to pay. It’s over $200 a month, and I drive less than 25 miles a day (less than 3,000 miles a year). No accidents, no tickets, etc. Where are those $39 rates?

They’re the worst. How did they put somebody else on my policy? It messed everything up, overcharged me, and then prorated my payments. I was supposed to get all that back. I’m really disappointed because they were too aggressive. I have communications proving this. Sad—just plain sad.

Very poor. I'm 69 years old with a 2018 F-150, and I'm still paying around $140 a month. I have no speeding tickets and no DUIs. I'm very disappointed with my insurance company, Progressive.

$550 a month for one car is insane. After six months with no accidents or tickets, and being enrolled in their Snapshot program with a B+ rating, my policy still went up $100.

I wouldn’t recommend Progressive. I used to be a Platinum client for over 10 years, but they’re constantly raising prices. In Florida, they made so much money that the government said they had to give back a credit. So they gave us two months, and then on the third month they tried to raise my payment by almost $100. Make that make sense. Then they said it was because of where I live—except I just moved to the suburbs of Miramar. I lived in Miami for over six years. So they seem dishonest. No thank you. I’d rather try another company.

Progressive is too expensive.

They want you to submit your mileage and say they base rates on how much you drive. They tried to increase my policy three times. I told them to remove everything except liability because I'm going to find a new carrier and then go back to full coverage. They were trying to charge me way too much for a 2013 vehicle.

Too expensive, and the price increases for no good reason. No customer loyalty.

We had to file a fairly large collision claim shortly after switching from Allstate. They treated me suspiciously, like I was trying to commit fraud. When they switched our homeowners policy, they were supposed to notify Allstate, but they failed to do so. If I could turn back time, I would have kept Allstate. I’ve warned others in my family not to be taken in by their cheap rates.

Do not use them if you don’t want your insurance to jump higher and higher after paying for years with no claims.

Expensive, and not very helpful when you have issues.

I switched from Progressive because the rates were terribly high. My advice to a friend would be to shop around. When I asked them for a better rate after being with them for one year at renewal—and again after two years—as a 43-year-old man with a very safe, highly rated car and no accidents or violations, they said no. I found much better insurance at one-third the cost.

I’m looking to switch. My claim was denied, and I don’t believe the adjuster really knew what she was talking about.

Progressive lied about the rate, trying to get people who don’t even have driver’s licenses onto the policy. I had to submit tons of paperwork to verify things. I was the only driver in the house, and then when I filed an accident claim, they didn’t believe I was the driver of the vehicle. I’m still in litigation over that. I’m the only licensed driver out of seven people in the household. They take your money, but when it’s time to pay out for a claim, it turns into a totally different story. They do anything they can not to pay for any damage anybody else causes.

Nightmarish and cold, with the exception of the social media (Facebook) team—they were great. Everyone else was terrible.

They raised my rates about 60% after an accident.

The commercials are amusing, but as far as the insurance goes, it’s mediocre. There’s no discount for safe driving or seniors.

I would not recommend Progressive to anyone. I had two accidents that were not my fault at all, according to Progressive, and my rate went sky-high. When it came to handling one of my claims, they told me to handle it on my own. What do I pay you for then? I can’t stand Progressive and can’t wait to switch companies.

I was quoted for insurance and had the policy for six months. All of a sudden, it went up $400 a year. No accidents or anything—there was no reason given. They get you in with a cheap quote, then raise the rate after you sign up.

Very high rates.

There’s zero flexibility with Progressive when it comes to dealing with a deceased policy member. They want to charge me more to remove him.

Overpriced and not competitive.

Make sure that when your policy comes up for renewal, you compare prices with other car insurance carriers.

High rates for someone who hardly drives 20 miles a week.

They expect the insured to do the work of an appraiser. Their app for taking pictures isn’t very good. Then the adjuster told me she’d send out an appraiser, but no one ever showed up. I called the adjuster’s supervisor and left a voicemail, but I never got a return call. I went to the website and refiled the claim. The adjuster should have told me to do nothing, since that’s easier than using their app. So I’ll be looking for another company, or go back to Travelers. But they’re all probably the same. I should have kept my adjuster license.

I’m seriously considering looking for a new policy because my current insurer keeps raising my premiums, and I want to see if there’s a more reasonable option out there.