Is Progressive A Good Insurance Company? Reviews From Over 24,964 Customers

Excellent car insurance.

Great so far.

We got an excellent rate.

Great company.

I feel like it’s pretty high, since I’m a good driver and haven’t had any claims.

It started out reasonably priced, but it keeps going up. Right now I’m paying $247.00 for a 2008 Nissan, with no tickets and only a minor accident in 2021. I’m a senior citizen and don’t drive more than 10 miles a few times a week. I’m looking for more reasonably priced insurance because I can’t afford to keep paying this much.

Still too expensive considering our track record.

I’m having a hard time paying my monthly payment. It should come out on the 8th, but by the time they withdraw it, other money has been taken out and then I’m short. Now I’m not sure what I’m going to do or how I’m going to pay.

My insurance costs more than my car payment. I feel like I’m buying the car twice. I’m 51 and a good driver. Ridiculous.

I get low rates.

Don’t give out your phone number because they’ll bombard you with calls from the same company’s different offices.

Rates tend to go up at almost every policy renewal.

Great.

Communication was good in most cases. I’m disappointed that my claim is now listed as a “moving accident,” since my car was parked in my carport and was hit by a delivery truck. They did end up paying for a portion of the repair, so the overall outcome was good. I’ve learned to collect more information if it happens again so the truck owner can be held responsible.

Great service.

Get a new quote at renewal, and check other companies for better premiums.

I’m now paying about the same amount for liability on my 2013 vehicle as I was for full coverage on my 2024 vehicle! Stay away from Snapshot unless you’re going to drive very cautiously.

It’s been great overall, but the monthly cost is high. They could lower it.

Expensive.

I think their rate is high for seniors. I drive less, have no accidents or tickets, and have good credit.

I love my insurance.

They raised my rates without me filing a claim.

They gave me a good price at first, but it increased at renewal.

Cheap.

Fast, efficient, and reliable.

Check them out. They’re very helpful and friendly.

Good and affordable insurance.

I am very satisfied with Progressive.

They’ve raised my prices twice since I’ve had them.

So far, it’s been great and much cheaper.

You're expensive. You raised my rates and didn’t tell me. I'm looking for more affordable plans.

My renewal quote was too expensive.

Awesome.

The best.

The cost is reasonable.

Premiums are reasonable. I’ve never had a claim, so I can’t rate that. My premium keeps going down every six months.

My current car insurance is new, so I can’t say much yet. My prior insurance with Progressive was good until renewal, when I was hit with a 75% rate increase, so I told them goodbye. They get you in cheap, and then when it’s time to renew, they raise your rate a lot.

They answer all of your questions, and I believe they’re very clear about what you’re asking.

Monitor your progress. If you don’t have any accidents or tickets, call a representative and tell them you’re looking for cheaper insurance because you have excellent driving skills. They also have immediate Accident Response, which is great if you get hurt or if someone harasses you after they hit your car.

I have and will continue to recommend Progressive. They have the best people, and I’ll stay with them for as long as I’m driving.

Great.

I’ve had very limited contact with them, but their automated systems work great.

My payment was $95.00. It’s now going up to $151. Why?

Being rated based on the time of day you drive—and having night driving count against you—doesn’t seem right to me. We have lots of road construction in our area, and you’re also rated on braking and acceleration without the company being aware of the circumstances that made it necessary.

Car insurance is never a fun conversation to have with friends, but at least the people at Progressive are nice, friendly, and respectful.

Nice people and affordable prices.

I started advising friends to shop around for auto insurance at least once a year to find better savings.

For us, it’s a good insurance company—don’t get me wrong. They’re in the running for some of the best rates, but I know I can do better because I have no traffic tickets or accidents. Nothing at all in my 70 years of driving—well, I take that back. I started driving when I was 17. But Liberty let me get rated to give better rates, so I checked with them. Liberty Mutual did save me $300. They were charging me $817 every six months for full coverage on two vehicles. Liberty Mutual has the same coverage, with slightly better optional coverage, for $300 less.

The expense is somewhat on the high side.

It’s good, but I just can’t afford it—it’s too expensive.

Very efficient and knowledgeable. Professional and very courteous representatives.

Reasonable.

I don’t understand why my premiums go up when I haven’t had any claims or accidents.

Great.

Great.

They raised my rate after the first six months, just like most insurance companies, even though I had no claims.

It was OK, but my rate increased by $60 without my consent. I called about my policy, and that’s not good.

Excellent so far.

Progressive Car Insurance saved me when GEICO canceled my car insurance (Aug 9–Sept 9, 2026). At the same time, GEICO took my bank check for the first premium, which gave me about 25 minutes to find another policy on Aug 9, 2026, since it was almost midnight when I opened their mail. The letter said they didn’t receive my check and that my insurance was canceled as of an earlier date (about 10 days prior). It felt like their local office didn’t communicate with their head office. In my online account, it showed my check was received before it was due. Now they won’t return my first premium check, plus an additional $136, and they’re acting like I still have GEICO insurance and should pay a premium for Sept 9, 2026. I’ve emailed them and explained that I already have another policy with Progressive for the same period they claim I’m insured. I pay all my bills on time.

Good service, but the rates are high.

Too expensive.

Progressive is good insurance, but I’m going with an insurer that does not charge installment fees each month. Otherwise, Progressive is a good option to go with.

Premiums keep increasing.

Find an insurance company that looks at your driving record, not your credit rating. Also, find an insurance company where the rates don’t go up even though you haven’t had a ticket or any other infractions on your driving record.

No one takes into account how little I drive—less than 4,000 miles a year.

They started charging way more than everyone else all of a sudden.

It’s bad. It used to be good, but the longer I stay, the more my price goes up.

Expensive. Even as the car’s value diminishes, the insurance premium goes up disproportionately. They treat even the smallest incidents as an accident, and their algorithm seems to penalize not-at-fault accidents.

After 20+ years of coverage, one at-fault claim and one not-at-fault claim increased my policy price to more than double for a single vehicle.

Your rate never decreases, and they don’t seem to base it on your driving record. I have no tickets, but I’ve had two hit-and-runs. Now I guess because someone hit my parked car, it counts against me?

With Progressive, the rates are constantly rising, so look elsewhere.

Not good. They keep raising the price, and I haven’t gotten a ticket or been in an accident.

Prices went up. Don’t recommend.

Very expensive, even though my car is mostly kept in a carport and I’m a good driver. I’m a senior, so it feels like they make it harder for me.

Two increases in one year—not good.

It’s too expensive. Go find a different insurance company.

Shop elsewhere. My policy went up $50 in a year for no apparent reason. I also have no tickets or accidents.

Not too good. My policy keeps going up even though I have no claims or DUI. I’ve been driving since I was 16, and now I’m 64, and I’ve only had two tickets.

My rate has more than doubled in year two.

My rates doubled after a year.

Minimal coverage at a high price.

Well, I’ve called several times trying to lower my monthly rate. I work part-time from home, and there’s been no consideration for that. I only drive to run errands within 8 miles round trip. There’s no senior discount and no consideration that I drive an older car. Renters insurance is also high.

If you want your rate to literally double in six months—with no claims whatsoever—then choose Progressive.

I don’t have it anymore because they changed too much due to my credit and wouldn’t allow payments, which almost caused me to lose my insurance.

Everything is great except their pricing. They’re way too expensive.

Look for a company that doesn’t raise your premiums every six months.

Don’t use Progressive. Too many gimmicks and a failure to disclose your coverage.

I've been with them for months, and my rate went up. I don’t think that’s right. I thought the longer you’re with them, the rate should go down.

It sucks. For two cars, I shouldn’t have to pay $300 when my husband and I have great driving records.

I would tell my friend it’s too expensive, and they didn’t cover my rental when I needed one, even though I have full coverage.

Not very cooperative when it comes to making changes.

I’d love to find something cheaper.

Very bad experience. I was quoted and signed up, only to be told—after I canceled my previous company—that they were not going to honor the price I was quoted. At that point, I felt stuck with them. I was also told that a claim for an accident that was not my fault wouldn’t affect my rates, only to later be told my rates were going up because of it: $60 a month (about $700 a year) for 5–7 years. I called to complain and was basically told, “Too bad”—sorry you were given the wrong information, but the rate hike is what it is. I immediately found a new company and will never go back to Progressive again. Worst experience in my 30 years of having insurance.

The price keeps going up, and I have very low mileage. I drive my car maybe once a week, so I’m looking for cheaper insurance.

Way too expensive for just the required state insurance. I had a flat tire, and they wanted to charge me an arm and a leg to come fix it.

Don’t get Progressive. I pay over $1,900 for my 6-month policy, and I only have the bare minimum coverage.

I’m not totally happy with Progressive right now. There haven’t been any accidents or anything that should make my insurance go up, but it did go up. There was no explanation or anything.

The price keeps increasing unexpectedly.

Couldn’t tell you. I’ve never had a claim; all I do is send in a ridiculous amount of money for what I’m driving.

It’s been pretty good. I’d like to have a lower rate, but overall Progressive has been good.

Progressive is too expensive.

Make sure they don’t use not-at-fault claims against you on your policy, and that they don’t increase your rate every 6-month term.

Despicable. They don’t want to pay my deer-collision claim because no one witnessed it, so they’re trying to deny it. My grandpa owned his own insurance company for more than 50 years before passing, and I know quite a bit about insurance. I’ve never heard anything like what they’re saying or doing. Sorry no one saw me hit the deer—I’ll try to make sure someone is with me in one of my vehicles 24/7 in case I’m in a collision with a deer/animal or another vehicle.

Not pleased that the insurance is expensive. I found something much cheaper.

They’re no better or different than any other insurance company. They quote you a teaser rate to get you to insure with them, then hit you with 10% to 15% increases every six months after that. They also don’t seem to offer discounts for veterans or senior citizens.

If you have five lug bolts break while driving down the road, that’s considered wear and tear. If you have to replace your windshield and it’s now falling out because the new gasket was considered wear and tear, that’s frustrating.

Alright, the premiums are ridiculous.

I needed a tow truck while out of town. I was stressed, got a tow truck, and they charged me $245.00 for a 7-mile trip. I changed the destination to half the distance, but they charged me the same price. When I asked for reimbursement, they said I didn’t have roadside assistance. Good customer service would have told me that before booking.

Avoid the Progressive Snapshot device at all costs. All my discounts evaporated two months after switching coverage. The device is too sensitive and beeps loudly during normal driving. If you’re in stop-and-go traffic, say goodbye to discounts. I pulled into a gas station to fill up and got three beeps just from starting my car, pulling away from the pump, and driving up to the intersection. It’s that sensitive! Completely ridiculous and a waste of time. I canceled and switched to Geico.

It keeps going up, even though we haven’t had any accidents or tickets.

They have good rates, but poor customer service, and they work hard to find ways to say no to policyholders.

Overall, I recommend that anyone paying for auto insurance review and compare their coverage and rates at least every six months. I’ve been insured with Progressive for about one year. One positive aspect of my experience is that reaching an agent is generally easy and convenient. However, I’ve found the rates to be less competitive than those offered by my previous provider. Based on my experience, I would not recommend Progressive, particularly given the basic level of coverage for a 2024 Nissan Kicks 4-door sedan at the current premium. I have an excellent driving record and drive an average of only 3,000 to 4,000 miles per year. Despite this, my current premium is about $740 for a six-month policy. My previous auto insurance provider, NJM, charged a slightly higher premium, but that policy included roadside assistance as well as annual dividends paid directly to policyholders, which provided considerably more value. I am also a U.S. Army veteran. There are many claims across various platforms suggesting that active-duty service members, retirees, and veterans—particularly those who have served during military conflicts—may qualify for significantly lower insurance rates. In my experience, however, those claims have not translated into meaningful savings. My current auto policy is also bundled with renters insurance. Even with the bundled coverage, I believe consumers should regularly compare their policies, premiums, and benefits with competing providers to ensure they’re getting the best overall value.

Coverage is way too high. While searching for quotes, I received a quote of $59.00 a month. Why am I paying $248.00 a month?

Switching to Geico saved me more than 50%.

I can never get ahold of anyone outside of 9–5 PM to help with my policy, and those are the hours I work.

I don’t even drive 50 miles a week, but they don’t give me a break on the price. They don’t seem to care.

They charge too much.

The premium is very high.

The price is too high, especially since I hardly drive my vehicles.

Their car insurance is okay, but their home insurance is the worst.