Is Progressive A Good Insurance Company? Reviews From Over 24,268 Customers

They raised my rate after the first six months, just like most insurance companies, even though I had no claims.

Excellent so far.

Progressive Car Insurance saved me when GEICO canceled my car insurance (Aug 9–Sept 9, 2026). At the same time, GEICO took my bank check for the first premium, which gave me about 25 minutes to find another policy on Aug 9, 2026, since it was almost midnight when I opened their mail. The letter said they didn’t receive my check and that my insurance was canceled as of an earlier date (about 10 days prior). It felt like their local office didn’t communicate with their head office. In my online account, it showed my check was received before it was due. Now they won’t return my first premium check, plus an additional $136, and they’re acting like I still have GEICO insurance and should pay a premium for Sept 9, 2026. I’ve emailed them and explained that I already have another policy with Progressive for the same period they claim I’m insured. I pay all my bills on time.

Very good company; I just found a better price than theirs.

They've been good and reasonably priced.

Be careful if you receive online statements only—they may increase your coverage at renewal time without follow-up emails, especially if you have autopay.

It’s okay so far. Wow, my rate is going down.

It’s fine, but the price keeps going up every six months.

It’s fair.

So far, it’s okay.

You can choose your coverage to determine your premium, which is good. But when renewal time comes around, be prepared because those premiums always increase.

I’ve been very happy with Progressive. I’m switching next year because it will cover me while I’m in Mexico.

Don’t hesitate to tell Progressive what you want in auto insurance.

Wonderful.

They’re okay. My driving record is pretty good, so they’re not bad as far as insurance companies go.

I’ve had Progressive for over 6 years and have never had any issues.

I’m very fortunate to have never had to file a claim with any insurance company, including Progressive. What I have is A-OK, and I plan to keep it. Thank you!

They’re good, but I think they overcharge.

It’s a little expensive.

They paid my claim promptly, but then raised my next premium by over $220, so I’m looking for a new insurer.

I had to switch for better pricing and protection.

I'm happy with Progressive, but I'm always looking for better coverage and a better price. I'm a senior citizen on a limited income.

Every renewal period, Progressive raises my premium even though I haven’t filed a claim.

I’ve been with them for a little less than a year. No problems or issues have come up. Very satisfied so far.

Better than any other insurance.

Excellent.

Progressive kept raising my rates. They ended up being about 70% higher after several years of using them. I had to change—they left me no choice.

I recommend Progressive to my friends and family.

Very easy to interact with.

Try them.

I have had no problems with them.

Charges are high for senior customers with good driving records. Other than the price, I’ve had good experiences.

I haven’t had to talk with anyone since I purchased it, which is a good thing.

I found them to be my favorite pick.

Good coverage. I haven’t had any interaction with them, so all is good. Great reputation!!

Excellent.

We don’t drive many miles, so it’s very expensive.

You didn’t notify Allstate that I changed policies, and they charged me for it.

Be patient, but they’re good at answering questions.

Check them out if you’re looking for a good rate.

Great.

Dependable and reliable.

Very nice.

I'm happy with my lower rates. The only thing I don't like is when an animal darts out in front of your car and you have to quickly slam on the brakes to avoid hitting it on a well-traveled road—the tracker that's plugged in chirps like you're a bad driver. We have no control over when an animal darts out in front of our cars.

They seem pretty straightforward. I do think it’s unnecessary to have my rates increased just because I no longer have multiple policies. I’m trying out the Snapshot tool for the first time, but I already think it’s not going to work for me based on some things it will dock you for that I have to do. But I guess we’ll see. They do seem to be the cheapest out of everyone so far.

I don’t have a terrific driving record, but the pricing is through the roof!

Progressive is the #1 rated in Mississippi. I compared a bunch of sites, and every one kept coming back with Progressive as the top-rated option.

So far, no other insurance company has a better offer. I don’t like Snapshot—it’s too sensitive, and the recovery is slow.

Progressive is our current insurance company.

I’ve done everything online and haven’t spoken with a live person even once, so I have to say it’s been fair. I do believe I’m being charged almost double what I should be for car insurance alone on one vehicle, which is a 2013 model.

Love Progressive.

Currently affordable. I’d like it to stay that way.

The price has gone up considerably, even though I haven’t had any accidents or changes to my commute. Since I started about 3 and a half years ago, my annual premium is up by over $1,000.

No discounts were presented at the time I purchased my insurance coverage.

Progressive is excellent.

I've never had to make a claim.

Got a great rate. My claim was taken care of with no delay, and I got my car back really fast, looking like new.

Check around for other quotes.

Progressive has always had my back, and I trust them.

Great.

The cost is very high for the year and make of my vehicle.

I wouldn’t recommend Progressive Insurance. I haven’t had a ticket or DUI, and my insurance is too expensive for a 72-year-old woman.

Not cheap enough—too expensive.

I’ve never had to file a claim. They did raise the price when I went to pay, which displeased me, but otherwise it’s been fine.

I didn’t feel valued, and I was held accountable for their clerical errors and inaccurate information. Verification and alerts should be emailed to the policyholder’s original email address for confirmation before changing an email address, as well as phone numbers.

Poor, unforeseen lack of notice. They didn’t let people on disability/SSI know they were going to jack up their price with the Drive and Save program.

Over the last six months, my policy was $1,095 for three cars—me and two teens. No accidents, no DUI, no tickets, or anything. Both teens have driving school certification and are students. I didn’t think that was such a bad rate, but when it came time for renewal, with no changes—no tickets, no accidents, nothing—they added an extra $1,000 to my six-month total, which brought my insurance to $2,095, and I have no idea why. I really think they’re being dishonest and manipulative. I’m a single grandmother struggling to get by, and this has made it hard to keep insurance. Each car is not being driven daily. One of the cars doesn’t go more than about 10 miles per day—actually, it’s closer to 2.5 miles.

They said they would match my Geico quote for comprehensive coverage on my new car. I paid for the year thinking I had comprehensive coverage, but I didn’t, and nothing was done to fix it. The customer service was horrendous, and the commercials feel misleading and funded by overcharging customers.

The rates are too high. Also, I can’t avoid using an agent, which increases my monthly rate.

They got too expensive.

It’s just too expensive.

Honestly, I feel it’s too expensive for the year of my vehicle. It’s a 2008 Dodge Avenger with a 4-cylinder, which I’ve owned since 2010. It’s a good vehicle with a lot of miles, and it’s been great. I just can’t afford to get a newer vehicle because I’m retired on Social Security.

Monthly payments are too high.

Poor. They tried to raise my monthly payment by $65.00 per month.

They raised my rate by $300.

Try to get it a little bit lower—mine is too high.

I currently have Progressive. They won’t give me a discount on my truck that I drive less than 500 miles a year (farm truck).

I recently switched from Progressive because they constantly raised my rates. And if you actually file a claim, it can be a hassle. They pushed direct payment to my wife even though she requested they pay the body shop. The payment didn’t cover the full cost of repairs. I also had a claim where payment was supposed to go directly to the body shop, and they tried the same thing with me. Four months after the car was repaired, the body shop called and said Progressive still hadn’t paid them and told them they had paid me. After several calls, I finally got it straightened out. Long story short, I wouldn’t recommend Progressive if you think you’ll ever need to file a claim.

I called several times and left messages with Drive Insurance but didn’t get a callback. I finally got hold of them, but I had to call again.

I paid my car insurance every month. In July, I got a bill for double and was told I never paid my May bill. No one let me know—no calls or mail.

Not good—it's too expensive. I need lower insurance rates, and I'm a veteran.

There are special departments for everything, which makes communication difficult. After two years of being insured, unless bundled, no discounts have been offered or even a lower rate given. They want you to jump through hoops instead of focusing on customer retention.

First of all, they don't consider seniors or that a person has a good driving record. Most of all, I've never gotten tickets or a DUI—never even a parking violation—and I've been driving for over 60 years. I'm trying to find better insurance that considers seniors who drive safely, cares about seniors who live by themselves, and helps other seniors who are less fortunate. They should know that someday they’re going to be our age and will understand how sad it is to have to pay so much for car insurance. It feels like they’re trying to get rich off poor seniors, for a policy that other places charge $30.00 or even $40.00 for the same insurance they provide. Thank you. God bless.

Honestly, consider switching companies after your first six months because they raise your premium every time, even when nothing has changed besides inflation.

They make absolutely no effort to try to help you. It’s cut and dry: pay or get canceled. And the rate seems to be going up all the time!

I saw a lower rate for the same company, but they wouldn’t honor it. They said I would have to switch to the new rate before canceling my current policy.

I have Progressive now. I'm upset that it keeps going up and up.

Car insurance was fine until we bought a home and tried to bundle. The underwriter did not speak to my wife nicely or professionally. Before that, she got her information from my autistic son, who didn’t understand what was going on.

Don’t get insurance through Progressive. Their customer service is awful, and they won’t work with you. If there’s a claim, they make you do it yourself.

A little difficult. I still don’t have any insurance through you. I’ve been trying for days to get through to the ones that are listed, and I’ve had nothing but problems. I enter all my info, and then there’s always an error or something happens. I haven’t been able to proceed with purchasing a policy, so I’m frustrated.

Premiums went from $1,000 to $1,300 to $1,800. I think they count on people being complacent so they can make more money. I’m dropping them and not renewing. Geico is offering a $1,100 premium for the same coverage.

More than half the price for the same coverage.

They pushed Snapshot on me without telling me, and it raised my rate. I’m not happy about it.

Too expensive, and the prices keep going up.

I feel like I’m paying way too much for full coverage on a 2006 Corolla, a 2012 Corolla, and a 2015 GTI.

They did an extreme upcharge once all of my pertinent information was processed. I expected an increase due to my current FICO score, but not triple.

Poor rates, given my age and no accidents or tickets.

My insurance rate keeps going up.

My rates went up even though I had no tickets or claims. Ugh.

It gets old dealing with a company that is always trying to raise your premium.

I pay twice a year. When I received my second payment, it was up $106. I called and asked why, and they gave me a lame excuse.

Despite never filing a claim in my life and driving less than 1,000 miles per year, they keep raising my premiums.

Sometimes (a lot of times), I have to skip meals and laundry to be able to afford my monthly payment. It’s really discouraging. I’m a single mom, and my daughter is about to start driving, and I don’t know how I’m going to do it. I need to switch ASAP. I’ve been with Progressive for 9+ years, and it just costs more and more every year. It’s astronomical now, and I can’t do it any longer.

The price is too high for the coverage.

I’m checking around to see if I can get my $329-a-month payment reduced.

The price is too high for 6 months. I can get a full year from other insurance companies for less than what I'm paying for 6 months.

Try to pay your policy for the entire year. Beware of sudden changes from the underwriters.

Amazing—better coverage at half the price.

I received an email from Geico saying they checked my credit. I did not approve a credit check.

I just found out my rates are being raised at renewal despite no incidents. Their app reports my driving inaccurately, which results in higher rates.

Car insurance in Georgia is very expensive—so much higher than in many other states, including California. Instead of helping senior citizens who drive considerably less than others, there don’t seem to be any discounts.

Overall, I would rate Progressive as a fair company. The problem I have with them is that I’ve been with them for less than a year. I’m 75 years old, on SSI, my car is 21 years old and is driven less than 5 miles a day, with no claims and no tickets, and my insurance has jumped from $48 a month when I started for the first 6 months to now $99 a month, which feels unreasonable. I would like to stay with Progressive, but not if they’re going to keep increasing my rates every six months.

They let my insurance expire without letting me know. It happened on July 18, 2026 because of an issue with my ID or driver’s license, so I wasted my money. Definitely not recommended.

It isn’t what I wanted. The rates for full coverage on a 17-year-old car are way too high for a 66-year-old man with no tickets or accidents.

Too expensive. I found the same coverage for almost half the price.

They just want all my money. I don’t drive much anymore, and I feel like I’m being overcharged.

Too many warnings to keep up with. I haven’t filed any claims, but my premium keeps rising.

Got penalized for being loyal. My premium more than doubled—about 100% higher than the nearest competitor at renewal—so I decided to switch. There’s no point in staying. It feels like the same old game: once a customer stays for 2+ years, the rates go through the roof, assuming customers will just pay. I’m tired of these games by insurance companies.

I thought it was too high. I saw online insurance for around $49, and that was full coverage. I was paying $84 for just what the state allows, and when it was time to renew my car insurance, they raised my payment to $185 a month. I can’t afford that—I live paycheck to paycheck.

Make sure they include the discounts you’re entitled to, and make sure those discounts are standard across the board with the other large-name insurers. I think I have too much coverage considering my car is paid off, yet they don’t bother to counsel me on how to save money. Of course, that would reduce their profit.