Is Progressive A Good Insurance Company? Reviews From Over 22,675 Customers

I am satisfied with the policy on my cars.

The price seems to increase every 6 months.

Great experience.

I've had Progressive for 2 years. No major issues until I had a minor $1000 claim and they increased my insurance significantly. Other than that, no real complaints.

Very reasonable price.

Very good service. Best rates we could find.

Good customer service, clear policy breakdown.

Haven't needed it yet, but it's a good price.

It's a good insurance company. Now, every insurance is pricey. I haven't had any issues with them, so I would recommend it to my friends.

Great service.

I saved substantial money and the transfer was easy.

Poor policy coverage, extremely expensive.

Get more than one quote.

I wish it wasn't so expensive to have auto insurance.

A little too high for my budget!

Expensive, but they always seem to be there when I need customer service questions answered.

The claim service was fabulous! However, the rates are kind of high.

Lowest rate at the time.

Great company so far. I had State Farm before, but they kept increasing the price. It's better now.

Since I have a Progressive policy, I am still looking for lower rates. I am sure the rates should decrease for my age and the lack of benefits from the policy.

Progressive has been very good during the past three years that I have had auto and home coverage with them. I opted to stay with them when no other company could compete with their policy premium.

Great customer service.

Expensive.

Coverage is good, but you have to use the internet to get less expensive coverage.

They can't decide what to charge; it's different every month.

Progressive has been the cheapest insurance I have been able to find for the last 3-5 years. They do have loyalty discounts and an autopay discount option as well.

It's great for saving a lot of money.

Great customer service and easy to deal with, but the price is high.

Reasonable.

Very disappointed. The premium goes up every time I renew, and it doesn't even cover windows.

Cheapest I could find in December 2025 when I was shopping. Shopping now and it went up $150. First quote was a teaser rate to get me to change. Still the cheapest I can find so far. May drop full coverage and gamble with just liability.

Progressive uses Early Warning Services LLC, and for that reason, we are changing insurance companies. The people at Progressive are great, and I do not recall a bad incident, but they are not for me when having to insure a fleet of vehicles. But still a great company.

Good prices.

Good company, very responsive.

Switched due to a major price increase after trading for a Jeep.

No complaints so far!

With Progressive, I can never talk to anyone.

High premium. I had one car problem in the last few years (a wheel came off and the Mentor police stopped by), but it was considered a claim even though I did not make a claim.

I have a great policy with Progressive.

There are multiple locations, and I receive messages from more than one office, which is a bit concerning. It's confusing to have multiple contacts who are not on the same page.

My current insurance company gave me a better rate for the same coverage. I had no problems with Progressive. I do not know anything regarding the new company except they gave me a better rate.

You have to call to check for discounts. They don't give them unless you request them.

Good deal in price, more than half of my old insurance. I even got car and apartment insurance for less. So far, it’s good.

No tickets or accidents in over 15 years, but still pricey.

I had no claims, and the premiums were fair.

My first six months with Progressive Insurance have been transparent and efficient. The agents have been helpful in customer service and claims. I'm hoping my quote will be close to the same at the end of this cycle.

Good insurance, and when or if you file a claim, they are fast about getting a claims adjuster to your house. You get your money pretty quickly.

Make sure that all areas of your quote cover what you want.

Very reasonable cost.

Progressive has been great with very competitive rates.

I have never had to use it, and hopefully never will. I have never heard anything negative about them.

They're the most affordable.

Do not use Progressive; you pay more.

Smooth claim resolution.

This was available through my credit union and charged me too much until I complained.

I have Progressive for my SUV but got it for my truck.

Okay, a little expensive.

Progressive is good, but expensive, and they did not keep their word about a discount for an item I kept plugged into my vehicle. I hardly drive my personal vehicle as I work a lot and have a company truck.

It seems to be a good insurance company, but I have not had to file a claim to date. There are cheaper-priced insurance companies out there, but are they as good as the one I am using?

Progressive is awesome with claims. I hit a deer a few years ago and getting the coverage I paid for was hassle-free and very easy. I also had to have my car towed once and they were able to send a tow truck my way very quickly and without a lot of effort. However, you PAY for Progressive. In my research, it's definitely one of the most expensive options no matter what coverage level you're at. This wasn't always the case. I have had Progressive for the majority of my time driving (30 years) and their pricing used to be competitive. It does not seem to be anymore. I have recently switched to State Farm solely because of cost.

I pay all this money, and they don't cover anything or help.

My husband and I have car insurance with Progressive Insurance. At first, it was great. In January of 2026, we paid $509 for 6 months for 2 cars. When we added another, of course, it went up a little bit, which was expected. Then we added a 4th car, and it went up again, which was also expected. After that, we got a notice stating that our insurance was about to be canceled due to us not providing proof of garaging. I had never heard of giving proof of garaging. Then they added my mother-in-law to our policy because we had to stay with her for 2 weeks to help her due to her having surgery. I tried explaining to Progressive that we were not living with her but were just there for 2 weeks to help her out. Then they wanted a copy of her driver's license, and without thanking us, they added her. To my surprise, it went up again, and mind you, her address was different from ours on the license. So, including the $509 for 6 months, we ended up having to pay an additional payment every month. At the end of those 6 months, we ended up paying $4000 for 4 cars and for 2 additional people that were added to our policy that we didn’t ask to be added. When my mother-in-law's license expired, I had to take her off our policy, and the payment went up again for dropping her from our policy. I'm sorry, but that is really frustrating. I want my money back.

Progressive took 4 months to handle my claim from start to finish. The claims representative lied to me and told me it was because parts were on backorder, but the shop was done with the repairs in 2 months. Then I was told that they paid the shop electronically, but I know the owner. He said they sent a check. They also recently canceled my policy because I added a vehicle within 30 days of starting a new policy, then told me it was a state rule. The problem is they are the cheapest option, so I have no choice but to use them or pay a lot more.

They are expensive and add fees every month.

House and 4 cars discount prices.

Too expensive, the rate keeps going up every 6 months and we never made a claim nor have any infractions.

Unhappy with the service in regards to the company policies as far as being flexible with customer needs. They have fair products but are extremely overpriced and never consider individual circumstances.

They kept adding money to my bill secretly every month, thinking I wouldn’t notice. When I finally called them out, they said it was some fee (I had no accidents or anything) and refused to lower my bill, so I switched to State Farm.

Progressive gives a low rate to get you, then doubles the rate for the next 6 months with no changes in driving record. BEWARE!

They quoted me one price and then charged a completely different one.

Your rate increased without warning.

I'm tired of them constantly increasing my insurance. The price keeps getting higher and higher. I've been with them for over 10 years. I'm retired now and I don't drive as much as I used to. If I drive 100 miles in a week, that's a lot for me. Where is the discount for that? None available. So now I drive less and I pay more.

Too expensive and unwilling to remove my wife, who has turned in her license.

The price goes up every few months.

I work from home and drive 50 or fewer miles a week. Plus, my car is old. In my opinion, their price is too high. It turns out to be about $60 a month for a 6-month policy that I pay in full (versus monthly payments). Instead of giving me discounts for no tickets and safe driving, the renewal policy price goes up every 6 months.

I have never received my policy, though I did get my paper ID card. The agent did not follow through to help me get the policy.

It's too expensive and the price goes up every couple of years, even though I rarely drive now.

Progressive is too expensive in Georgia.

$262 monthly for a 2015 car and 2020 Tahoe is much too expensive.

Without any claims, Progressive is constantly increasing the payments.

The insurance company added random people to my policy, which quadrupled my payment. I got them to remove these people, but my payment is still doubled!

No integrity, incompetent. Long story short, I made changes to my recent policy before the start of the effective date. I returned all requested documents by fax the same day I received them. Not having received the new policy by the renewal date, and to avoid losing coverage, I paid for the policy without the changes in full and was told the amount I would be reimbursed. Yet, the changes were never processed. After multiple calls, each agent saw, as I did in my account, that they had received the documents and submitted an urgent request to process the changes and my reimbursement ASAP. After 3 months, and through one dedicated agent, a new policy was finally processed, but it was still incorrect and an incorrect refund was issued. I'm still fighting. Now it's time for renewal and they've sent a renewal policy which is still incorrect. FYI, do not change policies, cancel them and create a new one.

Horrible, they raised my rate from $588 to $800 because I switched policy before 6 months.

Overall, it’s okay. For the amount you pay, you can find another car insurance that is a lot cheaper with the same coverage. They don’t really offer that many discounts.

Price increase on first renewal.

Progressive canceled my policy without telling me because they needed a picture of my normal F250 pickup. I had to pay fines and higher insurance due to Progressive's lack of communication.

I have been with them for a long time, no accidents, no tickets, and my rate was raised again at the beginning of the year to $122.00 a month. That's ridiculous. I will be dropping them very shortly.

I drive about 15 miles a week sometimes, and some weeks not that much! I have a 2017 Toyota Corolla bought new. It has 16,200 miles, no tickets or accidents. I pay almost $90.00 a month, which is way too much!

Shop around; they just doubled my insurance, making it very unaffordable.

They are not helpful if you have their app and don't use a phone holder. I called them and let them know that it was showing phone usage when I wasn't using my phone. I even had video from a rider as evidence because I don't have a phone holder. They said that was my problem and it's in the policy that a phone holder is required. I looked and don't see it in the policy, and they doubled my rates.

I was with them for about 5 years, and after making a claim, the cost to renew my policy was doubled.

Representatives I talked to have been rude and dismissive. They blame you even for accidents which are not your fault. Their premiums are too high and then their deductible makes it like you don't even have coverage.

Very poor service. They raised my rates from the initial payment. The quote was $50 and some change, but now it's $103 and some change monthly. There was no reason given for the change.

Be aware that even with a near-perfect driving record for over 50 years, no speeding violations, and no DUIs, an unfortunate parking lot bump while backing up caused my rate to double.

Make sure you read the small print, and don't expect your rates to remain the same. Even if you don't have any violations, they will still find ways to charge you more.

They charged me for people living in the same house who don’t drive my vehicle, even after I had paid the full policy amount.

Good at taking my monthly fee, bad at following up on a claim and keeping us informed of the process.

They emailed me, telling me they had cheaper insurance for the next six months at $97, and then sent me a renewal at well over $100 per month. Later, when they saw I was looking for other insurance, they offered me a discount again. I did not ask how much because I don't want to do business with a company like this.

Hugo lets me pay at my pace and doesn't harass me with constant calls.

They started out with low rates. I used their device, which showed I was a good driver and drove less than 3,600 miles a year, yet my rate still doubled in less than 3 years.

They are ridiculously expensive. I’ve been using them for almost 10 years. Not one accident or moving violation, yet my rates have tripled. There's no excuse for this exorbitant price gouging.

I am not happy with the insurance. There are two small toolboxes installed on the back, and they canceled my policy saying it is a business vehicle. It is not! They see how I drive through the snapshot device; I drive once a month. Hardly a business vehicle.

So far, infinitely better than the 10 years I wasted with Progressive. Loyalty is not rewarded anymore; change policies frequently. Progressive is very lazy about fighting claims and would rather increase your rates and let anyone sue for anything.

Three years ago, when I was hit (hit and run), they were very helpful. They got me a rental efficiently and car repairs done, although the entire process took close to six months! But since then, prices have been a NIGHTMARE. I have never had an accident, ticket, or DUI. I can’t help how others drive, but my monthly payment has gone from $80 to over $155, and I only use the car maybe once a week, going 15-40 miles from home in a farming community, seeing more cows than people! Inflation is one thing, but unadulterated greed is another. I hate to be without insurance, but I am going to cancel … this is LUDICROUS. I am checking on new laws in NM now. Even $89/month seems too high for being parked six days out of seven!

It's fine. I just think rates should be cheaper since I drive less than 3,000 miles per year.

Progressive means your rates will progressively go up. $300 in less than 3 years on my car. No tickets, no violations, no claims, yet my 6-year-old car insurance has increased $300 in less than 3 years.

I've been with them for a few years now, and you would think my bill would go down at least a little, especially with my record, but it only keeps going up! I'd leave them in a heartbeat if all the supposed search engines for insurance rates didn't always show the insurance you currently have as the best one.

The price increased by almost $120, from $338 to around $460. I'm sick of this.

They are misleading, trying to make multiple claims out of one incident and deciding not to renew over minimal expense, even though I pay regularly and am at no fault.

Be aware that they raise costs after 90 days.

Progressive increases your insurance rates two or three times a year without any clear reason.

They track you, pull money from your checking account before you even get paid, and I was never reimbursed for two tow truck bills.

Progressive will drastically increase your payment after the first 6 months.

I’ve had an extremely frustrating experience with Progressive Insurance and wouldn’t recommend them. While their gimmick advertising makes them seem friendly and affordable, the reality has been far different. The claims process was slow and poorly communicated. I had to follow up multiple times just to get basic updates. Customer service was another major disappointment. Representatives didn’t seem informed, and I was transferred several times without getting clear answers. It felt like no one was taking ownership. On top of that, my rates increased unexpectedly without a clear explanation. For a company that promotes transparency, this was frustrating and misleading. Overall, the lack of responsiveness, poor communication, and questionable pricing increase practices made this a very negative experience for a large insurance company.

They've increased my rate every renewal and refuse to budge even when I presented them with a new quote from them that was $15 lower than what I pay.

I don't like them. I was the victim of a significant amount of property damage from a driver insured by them. I thought it would be great because I've been a customer for decades. They treated me like I was lying because the driver gave me a false name. I've still not been reimbursed, but if that's how they treat the people they are supposed to make whole, I want out.

Do not get this insurance; they do not give you any discounts for having a clean driving record.

I have a crack in my windshield and they said I will have to pay for it. They won't cover the repair.

I have only driven 635 miles in the last year. I am shopping around for the lowest rate right now because I feel you are too expensive.

Progressive gave us the best rate. The policy was under my husband’s name, and they were wonderful. Everything was going well, and he had a couple of claims, so of course, the policy went up—that's to be expected. But then, for the next two years, it continued to keep going up with no more claims, just higher rates every renewal. We got it for six months. The amount was higher, so we did a quote with Progressive under my name, which lowered the rate by over $200. Everything was great again, no claims, and my rate started to go up. I’ve been with Progressive for three years now, and we’re currently paying $400 a month for two drivers and two cars. I’ve been looking at a lot of quotes, trying to find the best option for us, and I think we’re going with Allstate. This surprised me because I feel like the bigger names usually have a bigger price tag, but I can lower my deductible on Comprehensive. With Progressive, it was $500; with Allstate, the deductible for comprehensive would be zero dollars. Our deductible for collision through Progressive is $500, and through Allstate, the deductible would be $250. We also got added benefits for personal property, medical payments, and custom equipment, and the rate would be $140 less than what it was through Progressive! I will admit that Progressive would’ve gotten five stars for the first year, but due to the increasing rates, I’m rating them 2.5 to 3.