Is Progressive A Good Insurance Company? Reviews From Over 24,789 Customers

They’ve raised my prices twice since I’ve had them.

So far, it’s been great and much cheaper.

My renewal quote was too expensive.

Awesome.

Monitor your progress. If you don’t have any accidents or tickets, call a representative and tell them you’re looking for cheaper insurance because you have excellent driving skills. They also have immediate Accident Response, which is great if you get hurt or if someone harasses you after they hit your car.

I’ve had very limited contact with them, but their automated systems work great.

My payment was $95.00. It’s now going up to $151. Why?

Being rated based on the time of day you drive—and having night driving count against you—doesn’t seem right to me. We have lots of road construction in our area, and you’re also rated on braking and acceleration without the company being aware of the circumstances that made it necessary.

Excellent. The policy coverage is quite easy to understand and very reasonably priced. My policy costs essentially the same as it did over the last six months, so I can’t complain.

Nice people and affordable prices.

I started advising friends to shop around for auto insurance at least once a year to find better savings.

The expense is somewhat on the high side.

It’s good, but I just can’t afford it—it’s too expensive.

Very efficient and knowledgeable. Professional and very courteous representatives.

Reasonable.

I don’t understand why my premiums go up when I haven’t had any claims or accidents.

Great.

Great.

They raised my rate after the first six months, just like most insurance companies, even though I had no claims.

It was OK, but my rate increased by $60 without my consent. I called about my policy, and that’s not good.

Excellent so far.

Progressive Car Insurance saved me when GEICO canceled my car insurance (Aug 9–Sept 9, 2026). At the same time, GEICO took my bank check for the first premium, which gave me about 25 minutes to find another policy on Aug 9, 2026, since it was almost midnight when I opened their mail. The letter said they didn’t receive my check and that my insurance was canceled as of an earlier date (about 10 days prior). It felt like their local office didn’t communicate with their head office. In my online account, it showed my check was received before it was due. Now they won’t return my first premium check, plus an additional $136, and they’re acting like I still have GEICO insurance and should pay a premium for Sept 9, 2026. I’ve emailed them and explained that I already have another policy with Progressive for the same period they claim I’m insured. I pay all my bills on time.

Good service, but the rates are high.

Very good company; I just found a better price than theirs.

They've been good and reasonably priced.

Be careful if you receive online statements only—they may increase your coverage at renewal time without follow-up emails, especially if you have autopay.

It’s okay so far. Wow, my rate is going down.

It’s fine, but the price keeps going up every six months.

It’s fair.

So far, it’s okay.

You can choose your coverage to determine your premium, which is good. But when renewal time comes around, be prepared because those premiums always increase.

I’ve been very happy with Progressive. I’m switching next year because it will cover me while I’m in Mexico.

Don’t hesitate to tell Progressive what you want in auto insurance.

Very satisfied.

Wonderful.

They’re okay. My driving record is pretty good, so they’re not bad as far as insurance companies go.

I’ve had Progressive for over 6 years and have never had any issues.

I’m very fortunate to have never had to file a claim with any insurance company, including Progressive. What I have is A-OK, and I plan to keep it. Thank you!

They’re good, but I think they overcharge.

It’s a little expensive.

They paid my claim promptly, but then raised my next premium by over $220, so I’m looking for a new insurer.

They’re available any time.

I had to switch for better pricing and protection.

I'm happy with Progressive, but I'm always looking for better coverage and a better price. I'm a senior citizen on a limited income.

I have received outstanding service from Alliance Financial.

Communication is fast and easy.

Every renewal period, Progressive raises my premium even though I haven’t filed a claim.

I’ve been with them for a little less than a year. No problems or issues have come up. Very satisfied so far.

They’re expensive. I’d go through the company rather than the agent. I was charged for talking to them in person when I stopped in to pay my bill. I’ve never had this happen to me before.

Better than any other insurance.

Excellent.

Great agent, Debbie.

Progressive kept raising my rates. They ended up being about 70% higher after several years of using them. I had to change—they left me no choice.

I recommend Progressive to my friends and family.

Very easy to interact with.

Try them.

I have had no problems with them.

Charges are high for senior customers with good driving records. Other than the price, I’ve had good experiences.

I haven’t had to talk with anyone since I purchased it, which is a good thing.

Good insurance with lots of bundle discounts. My last glass claim wasn’t handled well. The website has a few glitches I’ve run into that made me have to call in, but the live customer service is always great. Otherwise, they’re good to work with.

The driving monitor device feels like a scam. It seems impossible to get a good score and qualify for the discount.

I started at $1,100. Six months later it went to $1,300, and six months after that it’s now $1,500+—and I never filed a claim. I’m very unhappy with Progressive.

Terrible! They paid the hit-and-run driver using my insurance before getting the police report.

This insurance mostly charged a high price. There was no explanation or room to negotiate. When I made a claim, the process was online with multiple-choice answers to their questions. It wasn’t possible to write out any details about the area or events involved. I was notified that a claim was paid, and that was all the message said.

Not a bad experience, but not a great one either. The price hikes are very frustrating and concerning.

This was supposed to get me a better rate, but you increased it even more. Why?

The promise that you’ll save if you bundle with homeowners insurance isn’t true. I saved almost a thousand dollars with another provider.

Progressive just wants to take money from customers, but makes it really hard to get coverage when you have a claim.

Payments are too high for one driver.

It’s way too expensive! I don’t even have low deductibles, and it’s making me want to go with a different company.

Very expensive, with no good benefits, and the claim adjusters don’t seem to be on your side.

I was with NJM for 20 years. The rates got a little higher with them, so I switched to Progressive. My son had an accident, and my rates went from $1,500 a year to $6,000 a year. As soon as I can get out of this policy, I won’t deal with Progressive again.

I find all insurance companies about the same. They start you out with a great rate, then continually raise the price at every renewal. That’s why I shop every six months. They don’t raise the rates because of any infractions on your part; they raise them based on other drivers. Unfair, but standard in the industry.

As a senior with no tickets or accidents in many years of driving, I don’t feel they offer a low price for car insurance. I’m going to switch as soon as I can find a lower rate.

Our rate keeps going up. Bad.

Ridiculously expensive! It almost feels absurd.

I have a 2008 Volkswagen Beetle, and my insurance is way too expensive. I’m looking for a cheaper company. I’m a 79-year-old woman who hardly goes out at all.

Progressive is the cheapest insurance I can find. The people are professional and friendly, but when I needed them, they didn’t come through because of too many loopholes in their policy.

Well, I haven’t had an accident in over 30 years or gotten a ticket, but my insurance continues to go up and up. I know a lot of people who get full coverage for under $100 a month here, but I’m paying $147. Then two weeks later, they wanted another $27 from me. So, in my opinion, I don’t care for it. I’ve been shopping around for different insurance.

I had one small claim, and my rate went up by 400%.

They were good when we got them, but make sure you save the price of the policy—it can change from $170 to $500 in a month.

They continue to raise my rates despite my clean record and low mileage on an 11-year-old vehicle.

My policy increased multiple times.

Frustrating experience with huge increases at renewal.

I've been with this insurance company for a year, and my rate always goes up. It’s not a dollar or two—it’s $500 to $700. My six-month payment went from around $1,000 to almost $3,000, and I’m driving 2008 cars.

Prices are too high to insure one car.

Frustrated with the claim process. There was no communication from the claims adjuster. Two weeks after the claim was filed, nothing had been done to repair my vehicle.

Overpriced for minimum protection.

The premium was too high, and they didn’t pay for roadside service.

They’re not great. Their insurance coverage isn’t clear, and the safe-driving tracking for discounts is awful. It doesn’t track properly, and if you don’t watch it daily, they try to ding you for things you didn’t even do. I had marks against me saying I was using my phone while driving, even though there’s a button on my steering wheel I can push to control my phone. They still said I was using my phone when my car controls it and all I have to do is talk to it.

Nothing special, just high rates.

Terrible price for liability only.

Too expensive when I don’t drive that many miles a week. I’m looking for a less expensive option.

I was happy at first, but now my rate keeps going up every couple of months. No accidents, tickets, or claims.

None—too expensive for an older model car.

Rates are high!

Starts low and then increases at renewal. Once you become insured with them, they increase the price or change your coverage.

Make sure they give you the correct information and don’t come back three months later to take more money from your account without you knowing it.

They added my granddaughter to my policy without my permission. She doesn’t even live with me!

My rates are doubling at renewal. No at-fault accidents.

The cost is very high for the year and make of my vehicle.

Expensive for an older car.

I wouldn’t recommend Progressive Insurance. I haven’t had a ticket or DUI, and my insurance is too expensive for a 72-year-old woman.

Not cheap enough—too expensive.

I’ve never had to file a claim. They did raise the price when I went to pay, which displeased me, but otherwise it’s been fine.

Their rates are in line with other companies.

I didn’t feel valued, and I was held accountable for their clerical errors and inaccurate information. Verification and alerts should be emailed to the policyholder’s original email address for confirmation before changing an email address, as well as phone numbers.

Poor, unforeseen lack of notice. They didn’t let people on disability/SSI know they were going to jack up their price with the Drive and Save program.

I absolutely hate Progressive. They won’t give me a better rate on my F-150, even though I only drive it maybe 500 miles a year.

Over the last six months, my policy was $1,095 for three cars—me and two teens. No accidents, no DUI, no tickets, or anything. Both teens have driving school certification and are students. I didn’t think that was such a bad rate, but when it came time for renewal, with no changes—no tickets, no accidents, nothing—they added an extra $1,000 to my six-month total, which brought my insurance to $2,095, and I have no idea why. I really think they’re being dishonest and manipulative. I’m a single grandmother struggling to get by, and this has made it hard to keep insurance. Each car is not being driven daily. One of the cars doesn’t go more than about 10 miles per day—actually, it’s closer to 2.5 miles.

I hit a pole on the 19th and called both women 4 or 5 times each, and neither one has returned any of my calls. The other one called 2 or 3 days ago and said she was going to work on it right then—she had an hour left of work—and still nothing. I got one voicemail from Brittany and called her every day until she went on vacation, then I called the other one after that. Both phones go straight to voicemail. They should call you back when their phones don’t ring, and they should tell you when they’ll be calling you back.

They said they would match my Geico quote for comprehensive coverage on my new car. I paid for the year thinking I had comprehensive coverage, but I didn’t, and nothing was done to fix it. The customer service was horrendous, and the commercials feel misleading and funded by overcharging customers.

The rates are too high. Also, I can’t avoid using an agent, which increases my monthly rate.

They got too expensive.

It’s just too expensive.

Honestly, I feel it’s too expensive for the year of my vehicle. It’s a 2008 Dodge Avenger with a 4-cylinder, which I’ve owned since 2010. It’s a good vehicle with a lot of miles, and it’s been great. I just can’t afford to get a newer vehicle because I’m retired on Social Security.

Customer service has been very good, and it’s much cheaper.

Monthly payments are too high.

Poor. They tried to raise my monthly payment by $65.00 per month.

My cost went up, and I found a local broker who saved me $140 a month. Charging a 50-year-old male with no wrecks or tickets over $300 a month is crazy.