Is Progressive A Good Insurance Company? Reviews From Over 24,998 Customers

Excellent so far.

Progressive Car Insurance saved me when GEICO canceled my car insurance (Aug 9–Sept 9, 2026). At the same time, GEICO took my bank check for the first premium, which gave me about 25 minutes to find another policy on Aug 9, 2026, since it was almost midnight when I opened their mail. The letter said they didn’t receive my check and that my insurance was canceled as of an earlier date (about 10 days prior). It felt like their local office didn’t communicate with their head office. In my online account, it showed my check was received before it was due. Now they won’t return my first premium check, plus an additional $136, and they’re acting like I still have GEICO insurance and should pay a premium for Sept 9, 2026. I’ve emailed them and explained that I already have another policy with Progressive for the same period they claim I’m insured. I pay all my bills on time.

Good service, but the rates are high.

Very good company; I just found a better price than theirs.

They've been good and reasonably priced.

Be careful if you receive online statements only—they may increase your coverage at renewal time without follow-up emails, especially if you have autopay.

It’s okay so far. Wow, my rate is going down.

It’s fine, but the price keeps going up every six months.

It’s fair.

They’ve been cheaper than the other quotes from you guys.

So far, it’s okay.

You can choose your coverage to determine your premium, which is good. But when renewal time comes around, be prepared because those premiums always increase.

I’ve been very happy with Progressive. I’m switching next year because it will cover me while I’m in Mexico.

Don’t hesitate to tell Progressive what you want in auto insurance.

Best price for the coverage I’ve seen to date.

They need to give seniors with great driving records better discounts!!

Better rates and several coverage options we didn’t find with other companies.

Very satisfied.

Wonderful.

They’re okay. My driving record is pretty good, so they’re not bad as far as insurance companies go.

I’ve had Progressive for over 6 years and have never had any issues.

I’m very fortunate to have never had to file a claim with any insurance company, including Progressive. What I have is A-OK, and I plan to keep it. Thank you!

They’re good, but I think they overcharge.

It’s a little expensive.

They’re available any time.

I had to switch for better pricing and protection.

I'm happy with Progressive, but I'm always looking for better coverage and a better price. I'm a senior citizen on a limited income.

I have received outstanding service from Alliance Financial.

Excellent auto coverage, and the premium is a lot less expensive.

Communication is fast and easy.

Every renewal period, Progressive raises my premium even though I haven’t filed a claim.

I’ve been with them for a little less than a year. No problems or issues have come up. Very satisfied so far.

They’re expensive. I’d go through the company rather than the agent. I was charged for talking to them in person when I stopped in to pay my bill. I’ve never had this happen to me before.

Better than any other insurance.

My daughter and my wife both had at-fault accidents, and I thought my premium would double. I have Progressive now, and it turns out that, so far, Progressive is still the cheapest.

Excellent.

Great agent, Debbie.

Progressive kept raising my rates. They ended up being about 70% higher after several years of using them. I had to change—they left me no choice.

I recommend Progressive to my friends and family.

Very easy to interact with.

It was a good experience. I was able to compare and save.

Try them.

I have had no problems with them.

Charges are high for senior customers with good driving records. Other than the price, I’ve had good experiences.

I haven’t had to talk with anyone since I purchased it, which is a good thing.

Good insurance with lots of bundle discounts. My last glass claim wasn’t handled well. The website has a few glitches I’ve run into that made me have to call in, but the live customer service is always great. Otherwise, they’re good to work with.

I found them to be my favorite pick.

Good coverage. I haven’t had any interaction with them, so all is good. Great reputation!!

Excellent.

We don’t drive many miles, so it’s very expensive.

You didn’t notify Allstate that I changed policies, and they charged me for it.

Be patient, but they’re good at answering questions.

Progressive insurance for our three vehicles has been good so far. Rates seem fair. I haven’t had to file a claim yet, so we’ll see.

Check them out if you’re looking for a good rate.

Great.

Dependable and reliable.

Very nice.

I'm happy with my lower rates. The only thing I don't like is when an animal darts out in front of your car and you have to quickly slam on the brakes to avoid hitting it on a well-traveled road—the tracker that's plugged in chirps like you're a bad driver. We have no control over when an animal darts out in front of our cars.

I don’t have a terrific driving record, but the pricing is through the roof!

Progressive is the #1 rated in Mississippi. I compared a bunch of sites, and every one kept coming back with Progressive as the top-rated option.

The premium is very high.

The price is too high, especially since I hardly drive my vehicles.

Their car insurance is okay, but their home insurance is the worst.

I need a lower rate for the few miles I drive my car.

Do not sign up for Progressive’s tracking app. It records radio talk shows and may interpret them as the driver talking on the phone.

I backed into another vehicle in a parking lot, causing about $900 in damage to the other car’s bumper and none to mine. Within a week, I received a notification that our premium exactly doubled, even though we only drive 8,000–9,000 miles annually. I didn’t receive a ticket and have never had an accident or violation in over 50 years of driving. We’re looking for other insurance.

I've been with them for over 10 years, and my premium keeps going up. I have no accidents or traffic violations, and I'm a retired 68-year-old.

Worst claim process ever. If you have any claims with them, at-fault or not, they raise your rate even when you’re not at fault. I’ve been loyal to them for close to 10 years and have had my license for 10 years, yet every year my rate increases even with a great driving record.

Never use them. The rep I spoke with literally yelled at me and kept interrupting me. I wanted to know why my insurance doubled, and he said it was because I didn’t send verification. I told him I made two payments and was never told that was needed. They just sent a statement showing my insurance went from $76 to $180 for liability.

They raise rates for no reason, even when you reduce the number of cars covered from three to two. How is that possible?

Honestly, I feel like Progressive is pretty misleading in how they deal with their customers. I’ve gone back and forth with them for years, and I feel unappreciated. I would never refer anyone to them. The customer service reps are great and they try their best. However, I feel like I’m being overcharged all the time. I haven’t been in an accident in over 20 years, so I’m not sure what the problem is.

The worst experience ever. The service was poor. They overcharged me hundreds more than the next offer, without any help or assistance to keep me as a loyal customer. No help with a rental car, and no assistance when someone crashed into me.

My rate kept going up, and then I lost my job. I needed help, and I couldn’t catch up at all.

Way too expensive!!!

Be careful using them. Because we have newer vehicles, we updated our policy to try to pay less. By the end of the following week, they doubled what we were paying. They told us it was because of the vehicles we’d had on the policy for over a year—one for almost three years and the others for about a year.

Poor. They don’t allow different coverages for two cars under the same policy. They raised my premium by 100% even though I’ve had no accidents or claims, and I’ve been with them for over four years.

Monthly payments go up back-to-back. Be careful and diligent.

Absolutely disgusting. They’ve been penalizing me for three years already for an accident they didn’t even pay for.

The driving monitor device feels like a scam. It seems impossible to get a good score and qualify for the discount.

I started at $1,100. Six months later it went to $1,300, and six months after that it’s now $1,500+—and I never filed a claim. I’m very unhappy with Progressive.

Terrible! They paid the hit-and-run driver using my insurance before getting the police report.

Roadside assistance is terrible. I got transferred from one employee to another and ended up having to go through AAA to get roadside help.

This insurance mostly charged a high price. There was no explanation or room to negotiate. When I made a claim, the process was online with multiple-choice answers to their questions. It wasn’t possible to write out any details about the area or events involved. I was notified that a claim was paid, and that was all the message said.

Not a bad experience, but not a great one either. The price hikes are very frustrating and concerning.

This was supposed to get me a better rate, but you increased it even more. Why?

Claims and general communication, even for non-fault claims, have been poor based on my experience. Homeowners insurance transparency was also poor due to outsourcing.

The promise that you’ll save if you bundle with homeowners insurance isn’t true. I saved almost a thousand dollars with another provider.

Progressive doesn’t stand by you when you’re in the right. They paid out for an accident that wasn’t my fault, and they didn’t provide vehicle photos as proof of damage. Progressive paid out anyway and increased my payment by $300. I’ve also been a loyal customer.

I had an accident that wasn’t my fault, and my agent wasn’t very helpful.

Progressive just wants to take money from customers, but makes it really hard to get coverage when you have a claim.

I’ve been with Progressive for over 15 years and never had a claim or anything. A few months ago, I needed my car towed about a mile, and they refused to help because that wasn’t part of my coverage. I’ve paid them tens of thousands of dollars and never needed help even once, and they wouldn’t tow me down the street because of a technicality. That’s why I’m searching for new insurance.

Payments are too high for one driver.

Just joined, but I can say they’re $400 cheaper than Progressive.

They’re on time when it comes to sending you the bill for alleged service, but pretty slow going the other way. I had two incidents this past year, and both were handled poorly. They denied uninsured motorist coverage for a hit-and-run because they wanted information on the other driver and vehicle. It was a hit-and-run—none of that was available. It took my lawyer getting involved before they relented. After that, they doubled my premium.

I feel like I’m being robbed. It’s $200+ a month coming directly out of my account, and my wife and I are on fixed incomes (Social Security). What am I paying for? Just the right to drive our cars? Before we reached age 65, we could get dollar-a-day insurance, which was all we needed. I feel like I’m paying a lot and getting nothing for my money. In short, if my wife or I have no infractions for a given month, I think that $200+ should roll over to the next month, and so on, until there’s something to pay for. Otherwise, what did I pay $200+ a month for?

They over-insured me. They made me take out two policies—one for New York and one for Florida.

It’s way too expensive! I don’t even have low deductibles, and it’s making me want to go with a different company.

Misleading. Don’t assume what you’re told is exactly what you’ll get. Make sure you read the coverage before you sign. Misleading!

Very expensive, with no good benefits, and the claim adjusters don’t seem to be on your side.

I had Progressive Insurance. The price started out moderate and then quickly increased for no apparent reason. When I questioned the increase, their customer service agents became combative. I should have received several discounts based on my age and an accident- and traffic-free record. Progressive has great commercial marketing; however, their customer service and pricing felt like a bait-and-switch.

I was with NJM for 20 years. The rates got a little higher with them, so I switched to Progressive. My son had an accident, and my rates went from $1,500 a year to $6,000 a year. As soon as I can get out of this policy, I won’t deal with Progressive again.

I find all insurance companies about the same. They start you out with a great rate, then continually raise the price at every renewal. That’s why I shop every six months. They don’t raise the rates because of any infractions on your part; they raise them based on other drivers. Unfair, but standard in the industry.

As a senior with no tickets or accidents in many years of driving, I don’t feel they offer a low price for car insurance. I’m going to switch as soon as I can find a lower rate.

Our rate keeps going up. Bad.

Ridiculously expensive! It almost feels absurd.

They raise your prices, and they don’t value the years you’ve been with them.

I have a 2008 Volkswagen Beetle, and my insurance is way too expensive. I’m looking for a cheaper company. I’m a 79-year-old woman who hardly goes out at all.

Progressive is the cheapest insurance I can find. The people are professional and friendly, but when I needed them, they didn’t come through because of too many loopholes in their policy.

They keep raising the price 25–50% every time it’s up for renewal. I go to my agent and get the same policy for the lower, previous price. The local agents are good, but the corporate office keeps raising prices to see who’s willing to pay too much.

Well, I haven’t had an accident in over 30 years or gotten a ticket, but my insurance continues to go up and up. I know a lot of people who get full coverage for under $100 a month here, but I’m paying $147. Then two weeks later, they wanted another $27 from me. So, in my opinion, I don’t care for it. I’ve been shopping around for different insurance.

I had one small claim, and my rate went up by 400%.

They were good when we got them, but make sure you save the price of the policy—it can change from $170 to $500 in a month.

Considering it came at a 53% discount from what Progressive was charging, it's been very good.

I used to live in Nevada. I kept my Nevada license because I had just gotten it, and it’s one I can fly with. It’s also good for 8 years. They raised my insurance by $50 because I had that license and not a California one.

They don’t have accident forgiveness. They charge for every accident and raise your rates.

They continue to raise my rates despite my clean record and low mileage on an 11-year-old vehicle.

My policy increased multiple times.

Frustrating experience with huge increases at renewal.

I've been with this insurance company for a year, and my rate always goes up. It’s not a dollar or two—it’s $500 to $700. My six-month payment went from around $1,000 to almost $3,000, and I’m driving 2008 cars.

Prices are too high to insure one car.