Is Progressive A Good Insurance Company? Reviews From Over 22,675 Customers

Good. Insurance went up without any accidents or tickets. I pay enough as it is.

I was charged $10.00 for canceling my old policy with Progressive and found a cheaper rate with another broker, again with Progressive. When I called Progressive to make sure my old policy was canceled and my new policy went into effect on 5/1/26, the agent I spoke with said I needed to pay a $10.00 cancellation fee. He said it was a new policy with Progressive! So I paid with my debit card and gave him all my info, including my CVV code. A day later, I had all these fraudulent charges amounting to almost $1,000 on my debit card! My bank was quick to notice and declined most of the charges, but again I'm inconvenienced waiting for my new card. I don't know if this incident with talking to the Progressive guy and giving him my debit card info has anything to do with the fraudulent charges on my account, but it sure is fishy that a day later after talking to him, this happens! He even sent me a receipt of $10.00 to my email! Was this legitimate? Do you guys charge $29.00 to cancel policies? If not, you owe me a refund and you better check out more carefully the people that supposedly work for your company!

Overall, my experience has been good for the last 5 years. They handled a claim when a garbage truck hit my parked car. The city insurance wanted to total my car, but Progressive paid to have it fixed. That was nice. I think they're fairly overpriced like most insurance, but they were the cheapest I found.

Don't use Snapshot. The algorithm isn't based in reality and will likely result in your rate going up.

The best value in the market.

No comment. I am not upset with your company. New coverage is less; it's all about the rate.

It is available in the area where I reside.

We only had one major issue with Progressive. The plug-in device that monitors driving wasn’t compatible with my car and short-circuited the electrical system. It cost us a lot of money, time off work, and many diagnostic tests to find what was causing my car’s issues. We were told by the mechanic to remove the devices so as not to cause more issues after we had the car repaired. Other than that, no big issues.

Great

Good. Better prices than Allstate and Progressive.

Always compare; you may find something more affordable.

Lower premiums, ease of getting insured.

The thing I do not care for is that the car insurance and renters insurance are two separate departments. I would rather have it bundled together like they advertise.

The rates need to be lowered; they're too high.

Great! I do not drive much. No issues to discuss with Progressive.

They have always been responsive when I call for advice; however, I have not had to use their services so far.

I haven’t had to place a claim so far, but their pricing is about to price me out of the market! I’m a 69-year-old single male with a good clean record, my premiums should not be so high!

I was looking around and they were the cheapest one so far with the best coverage. In these times, with everything going up, they are the best option.

Quick and easy plus good rates.

Today is my first day with my new carrier, but they offered a much better price than my old insurance company. We will see in 6 months how things are going.

Never had any problem with them.

The website is easy to navigate, and the prices are reasonable. However, I was late on one payment, and they raised my premium. Times are hard right now; I just wish they had a grace period.

I haven't found anyone that can beat their price.

State Farm is 50% less!

I feel that even with loyalty, there aren't many discounts on renewal with State Farm. I remember every 2 years I would get a huge discount for not having claims.

Keep on the lookout for sharp rate increases from Allstate.

Affordable, educational, and friendly. They are the best all around, and they listen.

The rates are too high for old cars, but because I've been with them for a while, it's cheaper than starting with a new company.

I'm not super happy about my premium going up. I haven't had a ticket in years and haven't had an accident in 15 or 20 years. I drive less than 30 miles a week. I bought my car new in 2021 and still only have 26,500 miles on it. I know going up $7.00 isn't a lot, but when you're on a fixed income, it matters.

I have both home and auto insurance with this company. I'm very satisfied.

I am an excellent driver, so I really haven't had any issues with them. I pay my monthly bill and that's it.

With Progressive, I had no warning that my policy was canceled until I looked it up myself. That's the main issue I have with them.

Provide truthful premium cost when not driving many miles per day.

You sign up and get a good rate, but after 6 months, your rates go back up again. So don't bother to switch.

Awesome customer care.

Before switching, my experience was fair to good.

The customer service is very good. I was able to get a good understanding of what I was purchasing.

I've not had to file a claim. Any interaction with agents has been in regard to reducing my premiums. Going paperless, choosing minimum coverage, and/or bundling were the options. It is way too expensive and very few benefits are granted for loyalty.

Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.

The low cost is incredible, and I love Flo and Jamie!

The agent was very helpful.

They also cover my motorcycles, and no one beats their prices!

Shop around, but no one can beat Progressive's prices.

Very good. They discounted my windshield repair by $69!

Rates are good so far. I was not happy that when my son and his wife temporarily moved in with me, they had their own car insurance but Progressive said I had to put them on my policy even though they never drive my car.

Progressive is a really good car insurance company, and this is not the first time I have used them. I found the people there to be honest and transparent. When I had an issue with a previous bank account at Charles Schwab, it was Progressive that informed me about the existence of the Early Warning Detection Services, LLC, which is a company collectively owned by major banks that can reject financial transactions without alerting the consumer. Shout out to the honesty of the people at Progressive who not only informed me but provided an address and phone number. Afterwards, they helped me set up the correct policy for my vehicle.

Good coverage at a decent price.

It was very good, got a better price.

So far I haven't had a claim, but customer service has been great online.

Very good and definitely recommend to anyone.

I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.

They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.

My insurance went up significantly from when I first started with them.

I was able to get reasonable car insurance when I needed it.

Discounts are applicable but only for perfect drivers! If you have a claim, not so much! Prices do go up (not too much) every renewal. Claims are taken care of without even noticing!

Just a little overpriced. All other services are well above average in accommodating clients' needs. Overall, easy to work with.

We have not had an accident or a ticket in the last 25 years, so we actually never have had any claims.

The prices offered are really great.

Rates are always going up.

They have been good. The only issue is the increased rates.

Being the best price doesn't mean that the service is that good. Yes, it serves a financial advantage, but it doesn't consider seniors who may have difficulties with their perpetual renewal price increases. They really couldn't care less and make every excuse as to why the prices increase.

They are very hard to contact by email. Supposedly, an email was sent with my ID card info for me to print, but I never received it after many tries.

Expensive with poor coverage.

The prices are only going higher.

For the price I pay for my Progressive insurance, I don't get anything for my money. I'm retired and I only drive occasionally, and when I do, it's local. Yet, I pay almost $200 a month.

Great starting price, but as the car gets older, the price of the insurance keeps going up. Makes no sense to me!

The name Progressive just means your car gets older, yet your cost progressively goes up. No tickets, no violations, no claims, and my rate went up on my car alone by $300 in less than 3 years.

Not good, they charge too much money and the price keeps going up. It's also hard to reach them.

They give a discount for the first 6 months, then they take it away, so your premium goes up.

I had my first claim in sixty-five years for under $1,000. What I went through was unbelievable. I bet I spoke with five or more agents to try and settle my claim. I finally said I was getting a lawyer, and they paid me. It went on for two months. I will never use them again and am switching companies.

After several years with Progressive and achieving a supposed "Platinum" customer status along with having zero claims, they are dragging their feet on paying a simple windshield glass claim and fighting paying for an OEM windshield for my top-of-the-line Honda CR-V that’s less than 3 years old. I’m ready to ditch them and switch to a company that takes care of their best customers.

I'm not happy with Progressive as they raised my home insurance and didn't inform me about the rate increase until nine days before the yearly premium was due. So now I'm looking for another carrier.

Excessive cost. No discounts for good drivers.

Premiums are way too high in cost.

If you want an endless audible monitor in your car to qualify for discounts you've earned, then go with Progressive. I cannot stand the monitoring device. For example, if someone pulls out in front of you, stops short, or steps into traffic ahead of you and you brake harder than usual, you're penalized. I despise that. I should not be penalized for being a responsible driver. 48 years on the road, no accidents or violations, yet I'm monitored like a 2-month-old.

Need more accident forgiveness for no-fault accidents instead of raising the policy cost.

They provide good coverage most of the time, but they didn't cover a claim and raised my price, which I didn't think was right.

Since I've been with them, I have not gotten into any accidents, yet my rate rose by $100.

To start, I had minimum coverage for a very old car. Two incidents have happened since. I was a victim of a hit and run on the freeway, and Progressive denied my uninsured motorist coverage. I had to sue to get covered and get my car fixed and my medical injuries taken care of. They said they needed the information on the other car. It was a hit and run, there was no information. In the second incident, someone ran into me as I was backing out of my driveway. Although the person was speeding in a residential school zone, because I was moving at two miles per hour backing out of my gate, the law says I was at fault. That made no sense, and they did not provide respectable representation to address that. Now my insurance premium doubled this month. Welcome to the reality of Progressive Insurance. The ads do not represent the reality.

They have changed my price 3 times in one month. I have no idea why. I’m switching because I can’t get answers.

Awful experience. They raised rates over 36% for a small $1,000 property damage claim after having no accidents and being insured for over 6 years. They denied a claim for no reason. Terrible company.

Very bad about transparency. I was told if I decided against using their "tracking" device, it would change my cost by $100 for a year. When I decided it wasn’t for me, my rate went up $180.

Way too expensive for a perfect driving record.

Progressive is a very unforgiving insurance company. I was with them for 16 years, paid on time every month, and had no claims during that time. Then I had 2 claims in a year, and my insurance went up almost $200 a month. When I called customer service about it, the representative was rude and practically laughed at me. Every 6 months when the policy would renew, it would be a few dollars more, and I dealt with it, always asking myself why it went up and not down. I felt like a good, solid customer and a safe driver. Over the years, I have paid them more than they’ve paid out in claims. Probably shouldn’t have done the math on that.

My biggest problem is with your Snapshot program. It is fundamentally flawed, and I am qualified to state that since I was a major player in the development and implementation of driver safety programs. When insurance premiums are decreasing and you were forced to refund premiums to policyholders, my premium was increased. I am happy to say I am no longer insured with Progressive. My semi-annual premium for one vehicle was $740, and my new semi-annual premium for two vehicles, one being brand new, is $1100. The quote provided by Progressive for the two vehicles was $1296.

I pay more than I should have to pay! No accidents, no tickets, no DUIs, and my car is driven less than 15 miles a week. It is a 2017 Corolla bought brand new for a little over $16,000.

For some reason, my rates increased by over $100. I tried to adjust coverage so it would not be so much, but to no avail.

I drive less than 150 miles a month and can't get a better rate.

Price shop, Progressive is not the lowest. The customer service has declined over the past few years. When you call, they seem to be annoyed and will push you to use the website or app in the future. The product knowledge is poor as well. I am switching companies after several years.

After being insured with Progressive for nearly 8 years, they made my policy non-renewable due to hearsay from a repair shop in their network. This shop took 3 months to repair my vehicle after a deer hit it, and I had to take the vehicle back several times. I was not happy, but the manager at the repair shop claimed I threatened him, so Progressive canceled my policy.

Outrageous payments. My policy increases without notice or explanation. I am planning to change companies.

I pay $278 for just liability on a 2013 Nissan Murano. I think this price is ridiculously high.

Progressive gives you a good rate initially, then increases the rates upon renewal. I was persuaded to install a monitor in my truck to check my safe driving activity. Even though I had very few hard brakes and essentially zero fast accelerations, my rates went up because my history indicated I made too many short trips. I average about 8,000 miles per year driving in a small suburban area. Also, when my wife passed away and I removed her and her SUV from the policy, my premium rate increased by about 20%. Why did that happen? My wife's SUV accounted for about 60% of the miles driven. Additionally, when I try to reach my agent, it takes several phone calls to get through to her. I am very dissatisfied with Progressive.

They increased the price of my monthly payment even when I was found not at fault for the accident.

Rates keep going up despite having no accidents or tickets, only based on where I live.

They changed my monthly rate by more than $20.00 per month. Very disappointing!

Don't go with Progressive. They keep raising my premiums $30-$40 per month every 6 months. I'm 59 years old and have never been in a wreck that was my fault, never filed a claim, don't speed, don't take off fast, don't tailgate, and never have anyone in my vehicle with me. If anything, my premiums should be going down.

I thought I had good coverage with Progressive until I got into an accident. Claims agents were nowhere to be found and never called me back. Then they said that the money ran out and if I had any medical bills, I would have to pay them on my own. I've never had that happen before with any other insurance company, but I hadn't even sent one bill in when they told me that there was no money to cover anything else. So I was stuck owing several thousand dollars worth of medical bills.

Rates have done nothing but increase since getting my policy, even though there have been zero claims or things like speeding tickets since starting my policy. Every renewal period, it increases.

Adequate. They have gotten too expensive.

Not great at all. My quote gets higher with every policy renewal. No accidents, no tickets, great driving record, yet it still gets higher!

Costs way too much for as much as I drive. I retired and only go to the grocery store 2 miles away and church 1 mile. Why should I pay so much? I'm on social security and I can barely pay rent and buy groceries!

I was quoted $40-$60 less, and then she asked me two more questions. I couldn’t believe it when she said, "Oh, it’s changed," and it went up by $60. I stay with them because I’m tired of looking, but they could’ve been better. I’ve been with them for over 10 years for my commercial truck and two pickup trucks.

They raise the prices whenever they want with no excuses. I've gotten 4 to 5 stars with my snapshot, yet they raised my price by $100 after 6 months for no reason. Worst insurance company ever.

Our policy premium continues to increase every year to the point that it is half of our monthly home rent. We are deeply disappointed by this trend as we have been with them for over 10 years.

Progressive is too expensive. I've had 5 years with no claims, over 3 years with no tickets, and a clean driving record, yet my new policy is over $300 more than my last policy.

I would advise anyone to use caution when considering Progressive, as their agents find ways to drastically increase the originally quoted rates and use other people's driving history to financially penalize those who have a good driving record.

I have Snapshot installed to get a better discount. I tried to adhere to the requirements by keeping at the speed limit or slightly below. I had a few hard brakings due to cars either cutting in on me or almost hitting my car. But my new policy rate has increased by over $200.00. Snapshot has caused tailgaters, honkers, and one-finger salutes from passersby. If I remove Snapshot, I lose the discount they have given for having it installed. Useless, in my opinion.

It's a lot cheaper than Progressive.

They're okay, I guess, but it's too much money for me. I need a cheaper policy, and if I find one, I might change.

I hit a fox, which knocked a headlight out, and I needed to have the bumper replaced. The fog lights were also damaged, totaling $1,700 in damages. I filed a claim but didn't receive anything except an increase in my insurance from $266 to $340.

I'm moving to a different insurance company today. I was told I would be paying $230 a month, but I'm actually paying over $400. Feels like a bait and switch.

Progressive is too expensive. My insurance premiums have increased twice in the last two months. How do they expect a person on a fixed income to pay $188-200 a month for car insurance and still be able to cover all other expenses, pay rent, buy food, and just live day by day?

Don't use! Started off with a low rate, then it doubled on the first renewal.

Too much money for the amount of miles I drive, especially when I have no accidents, tickets, or any moving violations. I’ve been a professional driver for over 30 years with 2 million miles of safe driving.

I've been with you guys for two years and I haven’t received much of a discount. It’s still 300 and something dollars a month. How come I can’t get a better discount? It’s still $329 a month.

I updated my policy to add my children, and they downgraded me from platinum to silver status, raising my policy by over $700. They also requested documentation on vehicles I already had on my policy and allowed someone to fraudulently gain access to my policy.

They covered a claim, but I had a second claim that they didn't cover and still raised my monthly premium, which I didn't think was fair to me personally. Otherwise, a good company.

They sign you on at a low price, but the next year it starts going up significantly.

They raised my plan to $166 a month. After I dropped my second vehicle from the coverage, they said it wouldn't go down, and I'd still be paying that amount. Well, I'm not paying that. My new vehicle is financed, and I work part-time. I will be leaving them.