Is Progressive A Good Insurance Company? Reviews From Over 23,312 Customers

Great company so far. I had State Farm before, but they kept increasing the price. It's better now.

Since I have a Progressive policy, I am still looking for lower rates. I am sure the rates should decrease for my age and the lack of benefits from the policy.

Very good, no problems.

Progressive has been very good during the past three years that I have had auto and home coverage with them. I opted to stay with them when no other company could compete with their policy premium.

Great customer service.

It's great, but the Snapshot feature isn't very good.

Expensive.

Coverage is good, but you have to use the internet to get less expensive coverage.

They can't decide what to charge; it's different every month.

Progressive has been the cheapest insurance I have been able to find for the last 3-5 years. They do have loyalty discounts and an autopay discount option as well.

It's great for saving a lot of money.

Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.

I find Progressive to be easy to deal with and responsive to questions or concerns.

Great customer service and easy to deal with, but the price is high.

Amazing

Reasonable.

Very disappointed. The premium goes up every time I renew, and it doesn't even cover windows.

Cheapest I could find in December 2025 when I was shopping. Shopping now and it went up $150. First quote was a teaser rate to get me to change. Still the cheapest I can find so far. May drop full coverage and gamble with just liability.

They dropped me down to $48.00 a month. I'm happy.

So far, so good. I haven’t made any claims, but I’m pleased with the price.

Progressive uses Early Warning Services LLC, and for that reason, we are changing insurance companies. The people at Progressive are great, and I do not recall a bad incident, but they are not for me when having to insure a fleet of vehicles. But still a great company.

I think they are very professional. They answer all my questions, and I don't have to try for hours to get a hold of someone. The only dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.

Progressive has been an excellent company for me. I have never had a problem with them at all.

They are an excellent car insurance search platform. Of course, I have recommended them to my friends.

Good prices.

Good company, very responsive.

Switched due to a major price increase after trading for a Jeep.

Better deal in this area.

No complaints so far!

I really like how easy it was to apply for the insurance. They made it simple and I really like my rate.

With Progressive, I can never talk to anyone.

High premium. I had one car problem in the last few years (a wheel came off and the Mentor police stopped by), but it was considered a claim even though I did not make a claim.

I have a great policy with Progressive.

There are multiple locations, and I receive messages from more than one office, which is a bit concerning. It's confusing to have multiple contacts who are not on the same page.

My current insurance company gave me a better rate for the same coverage. I had no problems with Progressive. I do not know anything regarding the new company except they gave me a better rate.

You have to call to check for discounts. They don't give them unless you request them.

Good deal in price, more than half of my old insurance. I even got car and apartment insurance for less. So far, it’s good.

No tickets or accidents in over 15 years, but still pricey.

I had no claims, and the premiums were fair.

My first six months with Progressive Insurance have been transparent and efficient. The agents have been helpful in customer service and claims. I'm hoping my quote will be close to the same at the end of this cycle.

Good insurance, and when or if you file a claim, they are fast about getting a claims adjuster to your house. You get your money pretty quickly.

Make sure that all areas of your quote cover what you want.

Very reasonable cost.

Progressive has been great with very competitive rates.

I have never had to use it, and hopefully never will. I have never heard anything negative about them.

They're the most affordable.

Do not use Progressive; you pay more.

Smooth claim resolution.

This was available through my credit union and charged me too much until I complained.

I have Progressive for my SUV but got it for my truck.

Okay, a little expensive.

Progressive is good, but expensive, and they did not keep their word about a discount for an item I kept plugged into my vehicle. I hardly drive my personal vehicle as I work a lot and have a company truck.

It seems to be a good insurance company, but I have not had to file a claim to date. There are cheaper-priced insurance companies out there, but are they as good as the one I am using?

Progressive is awesome with claims. I hit a deer a few years ago and getting the coverage I paid for was hassle-free and very easy. I also had to have my car towed once and they were able to send a tow truck my way very quickly and without a lot of effort. However, you PAY for Progressive. In my research, it's definitely one of the most expensive options no matter what coverage level you're at. This wasn't always the case. I have had Progressive for the majority of my time driving (30 years) and their pricing used to be competitive. It does not seem to be anymore. I have recently switched to State Farm solely because of cost.

Good. Insurance went up without any accidents or tickets. I pay enough as it is.

I was charged $10.00 for canceling my old policy with Progressive and found a cheaper rate with another broker, again with Progressive. When I called Progressive to make sure my old policy was canceled and my new policy went into effect on 5/1/26, the agent I spoke with said I needed to pay a $10.00 cancellation fee. He said it was a new policy with Progressive! So I paid with my debit card and gave him all my info, including my CVV code. A day later, I had all these fraudulent charges amounting to almost $1,000 on my debit card! My bank was quick to notice and declined most of the charges, but again I'm inconvenienced waiting for my new card. I don't know if this incident with talking to the Progressive guy and giving him my debit card info has anything to do with the fraudulent charges on my account, but it sure is fishy that a day later after talking to him, this happens! He even sent me a receipt of $10.00 to my email! Was this legitimate? Do you guys charge $29.00 to cancel policies? If not, you owe me a refund and you better check out more carefully the people that supposedly work for your company!

Overall, my experience has been good for the last 5 years. They handled a claim when a garbage truck hit my parked car. The city insurance wanted to total my car, but Progressive paid to have it fixed. That was nice. I think they're fairly overpriced like most insurance, but they were the cheapest I found.

Don't use Snapshot. The algorithm isn't based in reality and will likely result in your rate going up.

The best value in the market.

No comment. I am not upset with your company. New coverage is less; it's all about the rate.

My only problem with them is they keep raising my prices even though I drive less than 4k a year with no tickets or accidents in over 60 years!

I was told that my current rate is high in part because at the time I had a foreign driver's license. After sharing the details of my US driver's license, nothing changed.

Progressive gives a low rate to get you, then doubles the rate for the next 6 months with no changes in driving record. BEWARE!

I would say that it’s way too expensive considering that thankfully I’ve never had a claim against any car insurance company, my age, and the amount of miles that I tend to drive.

It was horrible. My daughter-in-law was driving our truck, and a car pulled up behind her and hit the trailer hitch. They tried to claim we hit them. After the police report proved otherwise, they tried to harass us over the claim. No one followed up with us. The people ended up paying for the damages, and then we were notified the policy was canceled. I’ll never deal with Progressive again.

They quoted me one price and then charged a completely different one.

They canceled my policy because there is a toolbox on my truck. They said it is a business truck. It is not a business truck and not registered as a business.

Your rate increased without warning.

I'm tired of them constantly increasing my insurance. The price keeps getting higher and higher. I've been with them for over 10 years. I'm retired now and I don't drive as much as I used to. If I drive 100 miles in a week, that's a lot for me. Where is the discount for that? None available. So now I drive less and I pay more.

Too expensive and unwilling to remove my wife, who has turned in her license.

The price goes up every few months.

I work from home and drive 50 or fewer miles a week. Plus, my car is old. In my opinion, their price is too high. It turns out to be about $60 a month for a 6-month policy that I pay in full (versus monthly payments). Instead of giving me discounts for no tickets and safe driving, the renewal policy price goes up every 6 months.

I have never received my policy, though I did get my paper ID card. The agent did not follow through to help me get the policy.

It's too expensive and the price goes up every couple of years, even though I rarely drive now.

Progressive is too expensive in Georgia.

$262 monthly for a 2015 car and 2020 Tahoe is much too expensive.

Without any claims, Progressive is constantly increasing the payments.

The insurance company added random people to my policy, which quadrupled my payment. I got them to remove these people, but my payment is still doubled!

No integrity, incompetent. Long story short, I made changes to my recent policy before the start of the effective date. I returned all requested documents by fax the same day I received them. Not having received the new policy by the renewal date, and to avoid losing coverage, I paid for the policy without the changes in full and was told the amount I would be reimbursed. Yet, the changes were never processed. After multiple calls, each agent saw, as I did in my account, that they had received the documents and submitted an urgent request to process the changes and my reimbursement ASAP. After 3 months, and through one dedicated agent, a new policy was finally processed, but it was still incorrect and an incorrect refund was issued. I'm still fighting. Now it's time for renewal and they've sent a renewal policy which is still incorrect. FYI, do not change policies, cancel them and create a new one.

Horrible, they raised my rate from $588 to $800 because I switched policy before 6 months.

Overall, it’s okay. For the amount you pay, you can find another car insurance that is a lot cheaper with the same coverage. They don’t really offer that many discounts.

Price increase on first renewal.

Progressive canceled my policy without telling me because they needed a picture of my normal F250 pickup. I had to pay fines and higher insurance due to Progressive's lack of communication.

I have been with them for a long time, no accidents, no tickets, and my rate was raised again at the beginning of the year to $122.00 a month. That's ridiculous. I will be dropping them very shortly.

Every renewal my rate went up. Every time I asked, it was blamed on industry trends, inflation, or whatever excuse they could come up with. The last call I had with them before deciding to switch, I was inquiring about my new teen driver. When I wanted to add them to the policy, they said just the fact of me calling would now automatically add them to the policy, and I had no choice but to add them because my state requires it. After the call, I found out that is not true. It's a misrepresentation. Progressive doesn't allow it because of some laws in my state.

I drive about 15 miles a week sometimes, and some weeks not that much! I have a 2017 Toyota Corolla bought new. It has 16,200 miles, no tickets or accidents. I pay almost $90.00 a month, which is way too much!

My price kept going up, and I’ve never had an accident or a ticket.

Shop around; they just doubled my insurance, making it very unaffordable.

They are not helpful if you have their app and don't use a phone holder. I called them and let them know that it was showing phone usage when I wasn't using my phone. I even had video from a rider as evidence because I don't have a phone holder. They said that was my problem and it's in the policy that a phone holder is required. I looked and don't see it in the policy, and they doubled my rates.

I was with them for about 5 years, and after making a claim, the cost to renew my policy was doubled.

Representatives I talked to have been rude and dismissive. They blame you even for accidents which are not your fault. Their premiums are too high and then their deductible makes it like you don't even have coverage.

Very poor service. They raised my rates from the initial payment. The quote was $50 and some change, but now it's $103 and some change monthly. There was no reason given for the change.

Be aware that even with a near-perfect driving record for over 50 years, no speeding violations, and no DUIs, an unfortunate parking lot bump while backing up caused my rate to double.

Make sure you read the small print, and don't expect your rates to remain the same. Even if you don't have any violations, they will still find ways to charge you more.

If you cancel, don't expect to get a refund for quite some time, even though they get paid immediately.

They charged me for people living in the same house who don’t drive my vehicle, even after I had paid the full policy amount.

Good at taking my monthly fee, bad at following up on a claim and keeping us informed of the process.

They emailed me, telling me they had cheaper insurance for the next six months at $97, and then sent me a renewal at well over $100 per month. Later, when they saw I was looking for other insurance, they offered me a discount again. I did not ask how much because I don't want to do business with a company like this.

Hugo lets me pay at my pace and doesn't harass me with constant calls.

They started out with low rates. I used their device, which showed I was a good driver and drove less than 3,600 miles a year, yet my rate still doubled in less than 3 years.

They are ridiculously expensive. I’ve been using them for almost 10 years. Not one accident or moving violation, yet my rates have tripled. There's no excuse for this exorbitant price gouging.

I am not happy with the insurance. There are two small toolboxes installed on the back, and they canceled my policy saying it is a business vehicle. It is not! They see how I drive through the snapshot device; I drive once a month. Hardly a business vehicle.

So far, infinitely better than the 10 years I wasted with Progressive. Loyalty is not rewarded anymore; change policies frequently. Progressive is very lazy about fighting claims and would rather increase your rates and let anyone sue for anything.

Progressive is very expensive! Over $600.00 for two vehicles.

Three years ago, when I was hit (hit and run), they were very helpful. They got me a rental efficiently and car repairs done, although the entire process took close to six months! But since then, prices have been a NIGHTMARE. I have never had an accident, ticket, or DUI. I can’t help how others drive, but my monthly payment has gone from $80 to over $155, and I only use the car maybe once a week, going 15-40 miles from home in a farming community, seeing more cows than people! Inflation is one thing, but unadulterated greed is another. I hate to be without insurance, but I am going to cancel … this is LUDICROUS. I am checking on new laws in NM now. Even $89/month seems too high for being parked six days out of seven!

It's fine. I just think rates should be cheaper since I drive less than 3,000 miles per year.

Progressive means your rates will progressively go up. $300 in less than 3 years on my car. No tickets, no violations, no claims, yet my 6-year-old car insurance has increased $300 in less than 3 years.

I've been with them for a few years now, and you would think my bill would go down at least a little, especially with my record, but it only keeps going up! I'd leave them in a heartbeat if all the supposed search engines for insurance rates didn't always show the insurance you currently have as the best one.

The price increased by almost $120, from $338 to around $460. I'm sick of this.

I don’t recommend staying long-term unless you can't find anything cheaper. Ride it out for 3 months and then switch. They are very expensive from my experience. I switched to another insurance, and they let Progressive know. Suddenly, they made my payment $80 cheaper after a whole year. The other insurance still had them beat, but don’t ever stay loyal because these companies do not care.

They are misleading, trying to make multiple claims out of one incident and deciding not to renew over minimal expense, even though I pay regularly and am at no fault.

Be aware that they raise costs after 90 days.

Progressive increases your insurance rates two or three times a year without any clear reason.

They are okay, but there is not a lot of flexibility with their rates.

They track you, pull money from your checking account before you even get paid, and I was never reimbursed for two tow truck bills.

I set up my policy online, paid electronically, and had no claims. There was no human contact at all.

Progressive will drastically increase your payment after the first 6 months.

Progressive is too expensive. I've had it for over 10 years and never used it, and my price just continues to climb a lot. I'm shopping for a new company now.

I’ve had an extremely frustrating experience with Progressive Insurance and wouldn’t recommend them. While their gimmick advertising makes them seem friendly and affordable, the reality has been far different. The claims process was slow and poorly communicated. I had to follow up multiple times just to get basic updates. Customer service was another major disappointment. Representatives didn’t seem informed, and I was transferred several times without getting clear answers. It felt like no one was taking ownership. On top of that, my rates increased unexpectedly without a clear explanation. For a company that promotes transparency, this was frustrating and misleading. Overall, the lack of responsiveness, poor communication, and questionable pricing increase practices made this a very negative experience for a large insurance company.

They've increased my rate every renewal and refuse to budge even when I presented them with a new quote from them that was $15 lower than what I pay.