Is Progressive A Good Insurance Company? Reviews From Over 20,795 Customers

They have helped me when I needed them.

I really like Progressive. They have a nice attitude.

Make sure that you do a new quote at renewal time. If I had stuck with my current policy, I would have been paying $50 a month more.

The first 6 months you get a great rate. Then this 6 months I’m paying $197 per month.

I've had no problems. I like the agency I am with. They have always handled any issues quickly and efficiently, as painlessly as possible.

Great online and app service.

Much better than my old insurance company. I saved almost half by switching to Progressive.

They were much cheaper than my previous company and they are very informative when it comes to any changes to my policy.

They are always helpful, knowledgeable, friendly, and will make sure to have answered your needs or find someone to help.

Progressive Insurance has been a positive experience in every aspect. Good rates, never have to wait long on the phone. I did get quotes at other places, but Progressive held true with the best prices.

Good. I use Progressive now.

When NC decreased rates last year, I called Progressive and requested a new quote for my 3 vehicles. They politely did that, and I’m saving over a hundred dollars a year just for requesting a new quote. I have never had to file a claim, so I can’t speak to their claim services, whether good or bad.

I have Progressive, and if I don’t get a new quote, my rates go up by $25-$30!

Affordable coverage. Great claims handling. Quick service and satisfactory results.

Great price! Easy to change from one company to another.

I tried to get another quote recently and couldn't find anything cheaper than what I already have.

I am very pleased with Progressive. I have not made any claims, but so far I am very pleased.

Service, support, and price are good.

They're okay, budget-friendly, but they stick it to you when you make policy changes. That's why I'm shopping. If they'd take care to keep customers, we wouldn't have to shop each time the price hikes.

They raise your premium without telling you.

Amazing

I am very happy with B&W Progressive Insurance in Washington, PA.

When your insurance is due, unless you are extremely content, check with a few other places. If your insurance goes up for no apparent reason, check with your company or agent you are dealing with to find out why. If you find the same coverage cheaper elsewhere, before changing, again, contact your agent or company and see if they can match or do better. And always, look at the reviews of an agent or company before deciding. There are good and bad, and many to choose from, so try not to make a bad decision.

I think it's a little high. I don't drive more than 50 miles a day, but there's no discount.

The claim was handled with efficiency.

I never have issues with them. Every 6 months I pay them and trust that they’ve got my back.

Very good, easily better than GEICO when it comes to claims. Their agents are well-schooled and provide relevant information on a timely basis. They are not the absolute cheapest but provide value for the money spent.

When I signed up for Progressive Insurance, I was told in writing that I could get a better rate on this policy and save by switching to Progressive Insurance. So I changed my insurance to Progressive. Not only did it cost more, but even though it was only about $10 more, I am still paying $191.00. This is unacceptable to me. These companies are taking advantage of us as consumers because we have to have a certain type of insurance to be covered through our loan agreement. This is what's so upsetting about the insurance companies.

Great price, great service.

I have excellent service.

Great customer service, very efficient.

Switching to Progressive saved me a lot of money.

Great service. Always rated as #1 when looking to replace them. Many companies rate them above average.

The rate has gone up, so I'm looking for a new policy.

Watch out for rate increases.

Expensive, but no one is cheaper.

Overall great customer service at a fair price.

Lower price.

Go directly to Progressive Insurance to save money and get the coverage you want.

It's a good insurance.

I've enjoyed Progressive for the past year; however, there are several companies with much lower premiums. And right now, money is tight due to rising food costs.

Progressive is great so far, but I've never had a claim, so I'm unsure how they handle those.

Very good. They readily lowered the cost when we changed autos.

So far, so good. However, I drive roughly 5,000 miles per year and feel the premiums are not factoring that in.

Very nice job and I like everything.

For my area, they have the best price so far that I could find.

Plan for your insurance rates to go up from year to year for no apparent reason.

My experience was positive, just very expensive.

I have Progressive. I'm seeking a lower rate for senior low mileage.

I’m very satisfied. They were very reasonable, and I got all the coverage I wanted and needed.

Good all around. Price can change quickly. Customer service is excellent.

Great company, but the prices are way higher than they should be when you have no claims, no tickets, etc.

The app is sufficient to compare pricing, and all information is clear.

No problems so far, but no claims either. There are cheaper providers, but customer satisfaction is rated lower.

Progressive Insurance is the least expensive option for me. I’m on a fixed income, so cost is very important. They also process claims efficiently and quickly.

I am overpaying.

Haven't had to use our vehicle insurance coverage since we have been driving.

Great coverage, great price.

Okay, but I wish their payments could be at your discretion every month instead of only four months of the six-month policy.

Get your quote from an independent agent and not the company. I don’t understand why there are different prices for the same coverage. Also, please allow cancellation online, especially when it’s been replaced through Progressive.

Terrible. I’ve been with Progressive for 4 years and they continue to raise the price.

Too expensive for the amount we drive, especially since both of us have had great driving records for at least a decade!

Progressive was less expensive according to our insurance broker at the time, but we didn’t know that she wasn’t shopping around to all the major carriers! This year, I did my own shopping and found a much cheaper policy online! In addition, Progressive was very hard to work with when we had a minor fender bender that was not our fault!

I wonder why my 6-month rate went up nearly $100.00 more with no explanation, especially when I have no claims, no tickets, nothing. So I am looking elsewhere for my vehicle insurance.

Need discounts and pricing adjustments for good drivers.

My premium went from $86.00 to $130, then to $176, and finally to $287 all in a week, so I switched to another provider.

It's frustrating that they keep raising my payment more and more for no reason. I have no tickets, no wrecks, and I drive safely, but they still keep increasing what I pay for just liability. It's gotten as expensive as full coverage, and it's ridiculous.

Too expensive for minimal coverage.

The cost of insurance rises with very little justification.

It was a good price 5 years ago, but now the prices have doubled. I was supposed to be at a discontinued diamond level, but that’s not the case!

I paid for a policy upfront for 5 months, and they canceled it because I used my policy in the first month.

Zero communication, zero statements, zero text messages. Why does it take 12 days for my reimbursement to just go back to my checking account? That makes no sense. They were very quick to take it out. Why such a long wait? I found insurance $100 cheaper a month.

I had a bad experience with my insurance company and agent. Our policy payment didn’t go through because we had changed our credit card after it was compromised, and we forgot about the automatic credit card payment. Six days after the insurance lapsed, we went to Tulsa to see our son, which was great. But the next week, we got a letter from Tulsa with a ticket for not having insurance, costing over $300. I called the insurance company to explain what happened and see if they could help in any way. The answer was a hard no. That’s the problem: only six days before we knew that the payment did not go through.

The whole idea of using the Snap device is flawed. I had it in my car during slippery roads and bad weather. Being judged by fast braking or acceleration in icy, slick conditions, plus living on a hill, is unfair. The gadget isn’t there to see how many accidents are dodged by quick braking or accelerations. It seems like a business practice set up to discredit drivers so rates can be raised.

They take my whole Social Security check for car insurance.

I switched to a new insurance company with better rates.

I was very happy with Progressive in the beginning until the renewal came up. My payment went up $187.00 and they couldn’t explain why. We had a claim and the person that handled it was very helpful and professional. So goodbye Progressive. I would not recommend them to anyone, nor will I return to them.

They say they let you choose the date your payment is due, but that's only true with limitations.

Progressive is not the best insurance choice for me. They raised my rates upon renewal, even though there wasn't a car accident. This is particularly challenging if you're a student.

Rates keep going up - billing is rudely done. I went hunting and got a better rate from Progressive than I currently have, so by the end of this billing cycle, I will be with another carrier.

I have a great driving record with no tickets in over 7 years. I shouldn't be paying over $100 for insurance, but I'm paying $121.00, and I only drive 6 miles a day round trip.

The only reason I use Progressive is because nobody else will insure me due to my vehicle, a 2017 Hyundai. I have no tickets, no DUI, no accidents, and no claims. I'm 70 years old. I did file bankruptcy a few years back, but I do pay my bills. Customer service is kind of rude at Progressive. They reviewed me 6 months ago because, in my opinion, they were upset because I was looking elsewhere for insurance. The agent's words were, "We are not sure if we want to even insure you."

My bill just went up after I drove around for 6 months with their snapshot device. Tell me how that makes sense. I was supposed to get a $125 discount. A deer ran out and hit my car, and they wouldn’t even help me cover the damages. I’m switching ASAP. I started at $92 a month and now I’m at $144.

I recently had major damage to my vehicle due to hitting a pothole. Although I have a claim number and a claim representative, I've called him three times for an update with no callbacks. They sent me numerous questionnaires with questions like, "Did you honk at the pothole to get it to move, or was the pothole moving or stationary?"

I do not understand why my premium goes up every 6 months. That is ridiculous. I'm a perfect driver with no tickets, no accidents, and no claims ever, yet I'm penalized by higher premiums with each renewal. No, thank you.

I was supposed to have accident forgiveness after being with them for 10 years. I made a claim recently for an accident. They said the accident forgiveness would not apply because I was involved in a not-at-fault accident in the past 5 years. Then they raised my rate by 50% after paying them for 10 years to do nothing. Avoid them!

Expensive but pays on claims slowly and cheaply. I haven't had any claims myself, but two close relatives have had within the last 20 months.

They lied to me about rates and discounts and raised my rates even though I have better credit (790+) than before and no claims, with excuses like "inflation." In under 6 months, there was a $100 increase. Simply dishonest.

I've been with them for almost 3 years, no accidents, no tickets, nothing, and I'm paying more than I ever have.

Policy increased approximately $400 after 6 months with no accidents, tickets, or claims.

I feel they are incredibly expensive. But I would rather have the full coverage than need it and not have it. But again, expensive, especially when you’re on a single parent income.

I received a $112 discount for good driving, but then my policy went up $300. 😕

I have been with Progressive for 3 to 5 years, and I get the bare minimum coverage, paying $155 a month. They have never given me any discount. They couldn’t even give me a clear reason why I paid so much; they tried telling me it was because of an easy seat belt ticket. When I asked them to break down what kind of discounts I actually get, nobody could ever answer my questions. I don’t have a bad driving record. My car is an older car and paid for. Then I talked to another insurance company, and for the same coverage, it’s $80 a month. I always thought Progressive was...

The high premium for full coverage was $152, and they only reduced it by $40 when I switched to liability. Ridiculous.

They sent me a defective snapshot device and then raised my rates when it didn't work.

Homeowners insurance is too expensive, especially for Progressive coverage. The other coverage was somewhat reasonable.

I had Progressive for several years, and after making all my payments on time, I ran into a few problems and was a week or two late with one payment. They canceled my policy immediately, and when I renewed the policy, they raised the price by almost $30 a month. At the next renewal, even though I had a very good score on their tracking device, it was going to go up another $20 a month. I never had any accidents or tickets, so I don’t know why it kept going up.

Progressive insists on installing a monitoring device in your car and may raise your rate if they determine you've done something wrong, according to their criteria. For example, if you're rushing to an emergency room, you might be penalized for speeding with a higher rate, no questions asked.

Progressive removes discounts and increases rates to essentially negate the savings gained from the use of Snapshot.

It's been eight months, and I still haven't received my deductible back. I have uninsured and underinsured motorist coverage and still not made whole.

The cost is too high for full coverage on my car, including windshield replacement and liability on a Nissan pickup.

My agent is why I am considering a change. Very high price, and doesn't care to help lower our rates.

I spent an hour talking on the phone with a certified insurance agent who didn’t understand the concept of liability. After an hour on the phone, I was quoted a rate $9 per month lower than I had been paying. They had my car listed as a commute car, and I have been disabled and unable to work for the last 20 years. To make it even more special, they emailed me a quote for more than I had been paying. If they’re this bad at basic policy servicing, imagine their ineptitude handling an actual claim.

Continually increasing premiums with a continually aging vehicle.

It took weeks to resolve our claim back in October. I don’t appreciate my policy doubling in price. My wife and I drive no more than 3,000 miles a year each and are paying $3,465 annually. I don’t live in a flood zone, and our cars are in the garage.

For the most part, they're good. But when you have an accident, they want pictures and they give you an estimate from pictures. How can you honestly give an estimate from pictures? If you had a dented bumper or door, yes, a picture would work, but when your car gets rear-ended and then they tell you that body work and painting is done for 70 dollars an hour, what the hell? This isn’t the '90s or even the early 2000s. The estimate process is a complete joke.

Expensive, no significant loyalty discount year-to-year.

I am not happy with Progressive and the team they provided me with. I did not have the support I needed for my case. On top of that, my car is still not made whole. They haven't reimbursed me for my car rental fee, which is $1800, and the tire fee, which is $200, that one of their shops caused. I will be leaving Progressive after this case is closed because of the team I was assigned to, who didn't do their job to make it right for my car.

Too expensive. A 75-year-old widower with no accidents, no tickets, no DUI, and no claims is paying over $300 per month, which is totally ridiculous. Where are all these companies on Facebook and TikTok offering $39 per month for full coverage?

I could have a better monthly premium if you lowered it, as I have never had an accident or any tickets.

Progressive is the most expensive and offers the lowest coverage. Plus, their roadside service is unreliable when you need help.

I've never had to use it. I'm just paying a lot of money for low insurance coverage.

They would not insure me because I don't have a permanent address as a digital nomad. Then, because I bought a new car, they would not let me go back to the previous non-car policy I had with them to prevent a gap in coverage. Therefore, I either have to keep paying on a car I no longer have or go totally without coverage and can't return to the non-car policy. Totally inflexible, even though I have been a customer for many years. Also, they did not tell me about the non-car coverage after hitting an elk last year, which resulted in a gap in coverage several months later when I bought a car. I want to pay and get insured for a new 'used' car, and they take nothing into account as far as my faithfulness and reliability as a past and current customer. Progressive? NO. Not progressive at all.

Don't waste your money. They'll find any way possible to make extra money. I hit a ladder on the highway because it was either the ladder or another car, and I was made at fault by their underwriter, raising my premium. Then they added my husband, who I am legally separated from, onto my policy without my knowledge. I only found out after my premium went up $130 a month because he was arrested for a DUI, which has nothing to do with me. Then, in order to remove him, I had to make him an excluded driver by signing some paperwork and mailing it in, which makes no sense since we are legally separated and haven't lived together in years. Stay away, that's my advice.

In general, Progressive is okay for car insurance. My one complaint is that the premium is high. I don’t see much evidence that the discount is very helpful in reducing the cost (I have the Snapshot device on my car).

I just got a new policy that costs me $225.00 less than my previous one. I am absolutely disappointed and upset that I was charged $404.00 per month. Outrageous!

Shop around because they’re super expensive.

Half the cost of Progressive.

I love my new insurance, saving over $100 a month compared to Progressive.

They go back over 6 years for moving violations to increase rates and hold glass claims against you to raise the cost of premiums.