Is Progressive A Good Insurance Company? Reviews From Over 21,403 Customers

Overall, it's good. I find the payment price a little pricey.

Less expensive.

The gentleman I spoke with who handled my SXS policy provided the best customer service I have ever had with Progressive. All others I have dealt with were not so good. I am still upset that Progressive did not investigate the accident we were involved in. There were 4 cameras that saw the vehicle in front of us slam on his brakes for no reason, giving us no time whatsoever to stop. When I questioned the driver as to why he did that, he stated that he thought the vehicle two lanes from him was going to pull into his lane, which never happened. He then lied to the police when they showed up. The cameras prove what I'm saying, and yet Progressive never checked them. Completely unacceptable. Now we're paying extra for something that was not our fault at all.

It went very smoothly and I always appreciate that when it's unwanted and unexpected!

I have Progressive auto insurance, and they have been raising prices on me, but it's still the best option out there!

No problems. Never filed a claim.

Got what I needed in 15 minutes, great price for coverage.

The good thing is that they are available when you have questions. The bad thing is when one of two cars is canceled. The difference was only 1 dollar lower on just one car, which made me think having a second full coverage car only cost a dollar. I did not understand getting charged for 2 cars for 2 months when I only had 1 car and the second was canceled. There was no reimbursement for the extra, and the difference in the premium was unclear.

Progressive had the most economical package for me.

I have had Progressive for many years. I have driven with the Snapshot on for several years. It does remind me about hard braking, etc.

Don't settle on a price with the first quote and definitely do NOT go to a local insurance agent. They include their fee for profit in the price. Do it over the phone nationally.

Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.

No matter how often I've wasted my time getting into these "lower your car insurance rate" deals, Progressive always winds up being the #1 recommendation. They charge about half what the others quoted.

It's Progressive and the rates are extremely high.

I have never had a claim, so I have no idea what to share with anyone about my policy. The only thing I can say is that when I signed up with Progressive, the salesperson was very helpful and patient in explaining everything to me.

It's okay, but I'd like to know why it went up, I'm talking like $10 a month.

Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.

Customer service and agent assistance were great.

I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.

Works with you and for you as a customer.

Coverage is okay, but the price is a bit high.

The price is high. Online service is good. Coverage is average.

Too expensive.

Progressive Insurance is the best.

Everything is okay now. They need to reevaluate the premium when it comes due, not just automatically raise it.

Great

Shop around. They offer good and low insurance costs.

Try not to have accidents because the policy goes up a lot.

Compare Progressive prices to other insurance companies because they are competitive.

Pricing is not what the ads state.

The best experience I've had thus far!

Very good insurance, no problems to complain about.

The only thing I don't like is their high charge to renew your policy.

They are very expensive. I just purchased a new Buick Encore and my insurance went from $78.83 to $132.83. I am a 60-year-old widow on disability. Everyone is talking about companies overcharging for years (25 years), and customers are receiving some of that money back as a refund. I would like lower auto insurance and to learn about this refund if it is real.

Progressive is about the same price as other insurances, but they're flexible, fast, friendly, and it's easy to apply online. All in all, great service all around.

Your survey asks for ratings on aspects I have not experienced, such as claims processing. I have not had a claim, so I cannot evaluate. This is only an example of several such categories. Poorly designed and not applicable survey!

The service is pretty good. I appreciate what they do for me.

Rates are too high! I’ve been driving since I was 16 with no tickets, at-fault accidents, or DUIs. I am 61 now with the same record, and my rates are still high. I shouldn’t be paying a very high dollar for insurance, even on a bundle package.

I haven't had a claim with the company, but a family member has coverage and she couldn't think of good things about them!

They have helped me when I needed them.

I really like Progressive. They have a nice attitude.

Make sure that you do a new quote at renewal time. If I had stuck with my current policy, I would have been paying $50 a month more.

The first 6 months you get a great rate. Then this 6 months I’m paying $197 per month.

I've had no problems. I like the agency I am with. They have always handled any issues quickly and efficiently, as painlessly as possible.

Great online and app service.

Much better than my old insurance company. I saved almost half by switching to Progressive.

They were much cheaper than my previous company and they are very informative when it comes to any changes to my policy.

They are always helpful, knowledgeable, friendly, and will make sure to have answered your needs or find someone to help.

Progressive Insurance has been a positive experience in every aspect. Good rates, never have to wait long on the phone. I did get quotes at other places, but Progressive held true with the best prices.

Good. I use Progressive now.

When NC decreased rates last year, I called Progressive and requested a new quote for my 3 vehicles. They politely did that, and I’m saving over a hundred dollars a year just for requesting a new quote. I have never had to file a claim, so I can’t speak to their claim services, whether good or bad.

I have Progressive, and if I don’t get a new quote, my rates go up by $25-$30!

Affordable coverage. Great claims handling. Quick service and satisfactory results.

Great price! Easy to change from one company to another.

I tried to get another quote recently and couldn't find anything cheaper than what I already have.

I am very pleased with Progressive. I have not made any claims, but so far I am very pleased.

Service, support, and price are good.

They're okay, budget-friendly, but they stick it to you when you make policy changes. That's why I'm shopping. If they'd take care to keep customers, we wouldn't have to shop each time the price hikes.

They raise your premium without telling you.

Amazing

Rates are sky high. I have no tickets, no accidents, and still, for a 2007 Nissan 350Z, I pay $289 a month. This is ridiculous for a 75-year-old man, married but separated, to pay. Oh yeah, I am on Social Security too!

I switched to them at a certain place, and not even 6 months later, it went up $35, so that's kind of left a bad taste in my mouth.

It's mid. It's not a simple breakdown of what you're paying! It's increasing, but it's not telling me why it increased.

Too expensive for the very little I drive.

Don't get Progressive. They canceled my policy after an accident and questioned me about fraud because I recently got a policy and then had an accident a couple of days after obtaining insurance. They still have not fixed my car or reimbursed me for rental or towing.

Policy flexibility is poor. I had them review my rates after 6 months, and they are adding $1000 to my premium because I made roadside assistance claims.

I gave them all my information when I signed up, and now my policy has doubled to an amount that I can't afford.

An incident occurred in which there were no injuries and no apparent vehicle damage. But the other driver apparently filed a claim over the incident, and the insurance company began asking me many questions, often ones I had already answered. My first question was, "What is the claim? Injury or vehicle? Details?" After 2 weeks, Progressive never attempted to answer that.

I don't trust them. I'm scared to change. Literally. I cannot find anyone who can do less than $782 a year for home insurance and anything under $80 for car insurance with a consistent payment. Progressive is known for increasing the bill every time. How does that work? I hate talking on the phone, so don't bother. If you can find me something close to what I have, I could switch. I can't do it at over $1,000 for home insurance, and they wanted like $1,200 a year.

No discounts for seniors and for a good driving record.

The car insurance and handling of claims have been promising.

Progressive, Geico, and others may increase your rates by adding roommates to your policy, even if they aren't drivers of your vehicle. Be cautious and review your policy details carefully.

Expensive. I dropped a car and the insurance rate went up. Not satisfied with Progressive.

They all start off lower than the last, then creep up, adding money to payments as time goes on.

Progressive will write your policy cheaper than anyone else, but it won't stay at the same rate. It will go up the first time there is an issue with the bank or any error at all, and they overcharge you.

Very poor! They increased my rates by over $900 for six months. I feel this is unfair.

Progressive was good until I used their tracking device, and they increased my rates significantly based on one above-normal month of driving. They never lowered it back, so I switched to another provider. I only drive 9,000 miles a year.

They added a driver to my policy, and after I had them removed, they didn’t lower the price back to what it was prior to unnecessarily adding the driver.

Progressive is seemingly trying to dominate the insurance field. It is difficult to get other companies' rates on online sites while Progressive dominates the field.

I have no tickets, no DUIs, no wrecks, or claims, and they still charge too much. Find insurance that sells insurance, not commissions.

Look for full coverage at a cheaper price elsewhere because the cost of living has gone up. Everything is bleeding Americans dry, and car insurance is supposed to be affordable.

Constantly follow up on your payments, especially if you have to make changes. The past 4 months have been difficult keeping my insurance policy up to date because of a separation from my wife. They have messed up my account numerous times and just say yes to get me off the phone. Sadly, I’m a 'Gold status' client who has been with them for years. I’m not renewing my policy.

My current vehicle insurance doesn't cover my 2003 Olds Alero, and because my daughter (age 18) just became a licensed driver, I'm paying double the premium as a second driver! I can barely afford to pay rent or for my other vehicle. Paying almost $600 per month for vehicle insurance is ridiculous!

Overall, not a bad company but they didn’t offer multi-vehicle discounts like others do. Their online system is terrible, which is the main reason I left.

Liberty Insurance Company is so far the best company I have ever been with in my 50 years of driving. As for Progressive Insurance Company, they start you out with a low price then jack it up $150 or $200 and give you some excuse, so buyers beware. Thanks.

We are retired and have an excellent driving record. We've even used their monitors for the last six months, during which we received an 11 out of 15—a great score. However, my price still went up. They tried to convince me that it's a good price, but no thanks.

They are way overpriced. I'm canceling and going with Mendota/Advantage Auto.

Good insurance until you have to use it. My policy jumped $1000 for 6 months, so I left!

Well, I have been a loyal customer for over 5 years. No accidents or tickets. My bill keeps getting more expensive. I reached out to other companies. They all quoted me half the price. I am over 65 and don't drive much. I believe I am more entitled to my money than they are.

The rates keep going up! We have been customers for years, but there is no discount for being loyal.

I'm paying $1,400 every 6 months for full coverage. No tickets since 1992 and no accidents, not even stopped and warned. I'm 76 years old and can't afford this.

For not having an accident ever from the age of 16 to 76, and only putting mileage on the car to go to doctor appointments, physical therapy, church, etc., I'm paying way too much for insurance.

They have raised my premium every six months for the past two years.

After quoting $330 a month for 3 vehicles, the cost has now been raised to $469 without any explanation.

No issues except it's too costly for a car that's 26 years old and driving less than 50 miles per day.

Absolutely horrible. They quote you a very low premium. I had a quoted amount for 2 months. Over the next 3 months, they raised the premium by over $300.

All my experiences have been good except it seems my policy goes up too often. You should offer better prices to current customers rather than new ones.

They raised my insurance one month in, and now I can’t afford it.

Not good. It took one hour of negotiating and finding other options before I was able to get a lower rate at a higher deductible.

Rates have skyrocketed, even with minimum coverage. I have a clear driving history and they want to charge almost $200 for a 2009 and 2005 vehicle?! We are definitely over Progressive.

They are very expensive. Rates have increased by at least a hundred dollars or more with every renewal. I never get an honest answer.

I have Progressive. They offered good rates to lure me in. Two months in, there was a huge price increase, and then it happened two more times. I haven’t even had it a year, and it has more than doubled.

Progressive's phone app makes dealing with them very convenient and accessible. However, past experiences with Progressive Car Insurance relate to setting annual premiums. They attract you as a customer with their very low initial rate, but with each policy change, their rates rapidly become very high. This is very obvious when an older car is replaced.

Too expensive. It starts low and rises quickly unless you allow them to track your driving habits with monitoring apps and devices.

Buyer beware. I'm 62 years old and have paid insurance for over 30 years without ever having to make a claim. That's easily over a hundred thousand dollars. I got hit, and it was the other person's fault—they even got a ticket. Yes, my claim was up to date and paid. Progressive Insurance denied my claim, for which I pay over $200 a month, and told me to go after the other person's insurance. Progressive is not backed by the Better Business Bureau because of all the negative reviews (see for yourself). I will never ever consider Progressive Insurance again.

Progressive Insurance continues to raise my rates without any accidents while being covered. Since I am drawing Social Security, a rate increase only makes it more difficult to adjust my cost of living.

It's just okay. They don't try to help me get better rates.

Terrible. I’ve been with Progressive for 4 years and they continue to raise the price.

Too expensive for the amount we drive, especially since both of us have had great driving records for at least a decade!

Progressive was less expensive according to our insurance broker at the time, but we didn’t know that she wasn’t shopping around to all the major carriers! This year, I did my own shopping and found a much cheaper policy online! In addition, Progressive was very hard to work with when we had a minor fender bender that was not our fault!

I wonder why my 6-month rate went up nearly $100.00 more with no explanation, especially when I have no claims, no tickets, nothing. So I am looking elsewhere for my vehicle insurance.

Need discounts and pricing adjustments for good drivers.

My premium went from $86.00 to $130, then to $176, and finally to $287 all in a week, so I switched to another provider.

It's frustrating that they keep raising my payment more and more for no reason. I have no tickets, no wrecks, and I drive safely, but they still keep increasing what I pay for just liability. It's gotten as expensive as full coverage, and it's ridiculous.

Too expensive for minimal coverage.

The cost of insurance rises with very little justification.

It was a good price 5 years ago, but now the prices have doubled. I was supposed to be at a discontinued diamond level, but that’s not the case!

I paid for a policy upfront for 5 months, and they canceled it because I used my policy in the first month.

Zero communication, zero statements, zero text messages. Why does it take 12 days for my reimbursement to just go back to my checking account? That makes no sense. They were very quick to take it out. Why such a long wait? I found insurance $100 cheaper a month.

I had a bad experience with my insurance company and agent. Our policy payment didn’t go through because we had changed our credit card after it was compromised, and we forgot about the automatic credit card payment. Six days after the insurance lapsed, we went to Tulsa to see our son, which was great. But the next week, we got a letter from Tulsa with a ticket for not having insurance, costing over $300. I called the insurance company to explain what happened and see if they could help in any way. The answer was a hard no. That’s the problem: only six days before we knew that the payment did not go through.