Is Progressive A Good Insurance Company? Reviews From Over 23,650 Customers

I have never had an accident, but they are the cheapest with the coverage I needed.

They are the cheapest. Thank goodness I have not had to make a claim.

I feel over the years I have had several car insurance policies. Progressive has been the best.

Right now, I’m saving over $100 compared to my previous auto insurance carrier.

Very reasonable.

Progressive has reliable service and reasonable rates.

Excellence.

Great insurance with okay prices.

I have not had any claims of any sort, so I don't really know. I have been checking out other options as a senior on Social Security. When I get something from you for quotes, most of the time they don't want to do full coverage, and I still want that. So I have found others with full coverage.

They talk a lot about giving you a lot for your money, but you have to ask for every discount; they don’t just offer them. My policies have increased every 6 months even though both drivers have very good records. You have to submit your driving to a safety surveillance program, but it doesn’t seem to help anything even though both drivers have recorded scores well into the nineties. I feel both the auto policy and renters policy are much too high.

My experience so far has been good. I just hope the price doesn’t increase drastically.

I plan to switch to Progressive when my current policy ends.

They seem to be okay, it's just that it is so expensive to buy, leaving little for other things.

I like this insurance. I have had it a long time.

Less expensive and better coverage.

Call the rep, go over sections, identify discounts, compare with other insurers, and make sure that the agreed amount is correct. Subsequent emails I received had different amounts than what my internal Progressive account said. I was told the difference was because the internal one included a "renewal," versus a new applicant in my emails. So, one hand not knowing what the other is doing. A bit confusing and wasted my time.

I'm a veteran, so I just wish there were easier ways to get my discounts. Basically, you have to ask or research to get them. I'm 100 percent, so I'm tax-exempt, but they don't offer that benefit. Overall, I picked them because they were the cheapest. Customer service is excellent, very nice folks, and well-educated in their job.

The premium is too high because of our ages, even though we have a perfect driving record for many years.

Rates were good, I was insured by them in SC.

Considerably cheaper than others.

I appreciate this company and the price I pay. I just wish (as a senior) it was easier to speak to a representative. I needed to alter some info but can't figure out how to do it.

Cheaper but I haven’t filed any claims, which is most important.

Always a good job.

Best price out there.

Amazing

I like the discounts, even though you have to earn them.

High rates and the agent can't do anything to lower them. I don't like these sites where you have to talk to an agent.

I have been a Progressive customer since 2010, that's 14 years with no claims or accidents, and yet Progressive keeps raising my rates.

Rates are extremely high.

Hands down, Progressive is the most cost-effective car insurance I found.

Very professional and easy to work with.

The auto insurance is average to good. But their homeowners is outrageous, way higher than other agencies.

They have been great, and claims were seamless.

They saved me so much compared to Amica, with whom I had been for over twenty years.

It's challenging to do everything online when you're not computer proficient.

Very satisfied with the agent’s service!

I got a good deal this time and would tell a friend to call and ask what options are available for them and also see what discounts they can get. Overall, it is great insurance.

Good company, but premiums went through the roof for someone with no claims, no traffic tickets, no accidents, or other violations.

Eight other companies have tried and failed to beat their rates, and the closest was still nearly $100 per month higher. A total joke!

The second car discount should be greater. After all, a single person policyholder can only drive one car at a time.

So far, so good, but I haven't had the insurance for very long.

I like Allstate. They are saving me $2,000.

Make sure what you're paying for in your policy is actually what you need.

Good customer service.

I am still with my current insurance, still looking for a cheaper premium.

Reasonable cost for coverage.

Great. The Progressive app makes life much easier!

Great prices. Good locality discounts.

Not yet, but the process was easy to understand. I am starting on 11/16/2025.

Very good.

Good rates for multi-coverage.

Excellent

Best I could find for the price.

More expensive than advertised.

I was with Toggle for about 3 years, and all of a sudden they no longer offered insurance after they took $31.00 from me. I went to Direct, paid $50.00, and then found Progressive and decided to go with them. Direct informed me they would charge a $50.00 cancellation fee after 2 days.

Haven't had a problem.

They are the lowest quote I’ve had for auto insurance.

Easy to deal with the agents.

Best price for your money.

I've checked around and they have the best price.

It's hard to get new quotes from third parties, but they say Progressive is $60 cheaper per month if I switch. However, I had a stroke, and it's hard to switch all the paperwork. When I got my last renewal, I was told that it was the cheapest plan, yet the quotes were so much cheaper!

Be aware that their snapshot program penalizes you for hard braking and states this as a reason for raising their rates. Ridiculous!

Great price, but I still haven't gotten my proof of insurance cards.

I don't know. I have no claims, but my rates went up each policy period.

I keep the payments up, but they keep increasing the premiums. Even with my clean driving record, I have seen no rewards.

Progressive keeps raising the prices every time you sign a new 6-month period. My record is clean, and they claim you get all these discounts, even though the prices are sky high.

Too expensive. I've never been in an accident, no tickets, and barely drive 5,000 miles a year on a 2016 basic vehicle, yet I'm paying $100 a month. Shame on you.

They just keep raising the rates even though we have perfect driving records.

I am unhappy with their reminder system. They let my insurance lapse without any notification. When I contacted them, they didn't seem to care. I had a couple of conversations with them and I resigned. They knew I had my boat insured with them and never told me my insurance on the boat was expiring. It is now expired. I am going to switch companies.

I pay $224 a month at 66 years old with no DWI and no tickets.

On the plus side, they are always happy to assist and always friendly. However, it's only because they charge high prices and increase the policy rates when you renew.

Not good. My premium keeps going up. I am very upset from $305 to $335 every 6 months. What for? We are good drivers with no tickets or issues.

They continue to hike rates despite no claims or tickets.

I have Progressive and I'm shopping around because they have been overcharging me.

Progressive doubled my rates even though I had no accidents or tickets.

They increase your price within a year.

The rate increased without any explanation.

Low price to start, but they raised the price by $100 in the next 6 months.

I am no longer with Progressive because they took advantage of me when I was desperate. I'm back with Geico, where I feel pretty good. My insurance at Progressive went from $47 a month to $123 a month (my share). My ex-wife caused issues in the last year of our marriage, and Progressive was more than happy to charge me more, which hurt. I paid them off for what she did, and I didn't find out about it until after the divorce. She also caused problems with Geico, but I paid them off too. I don't think it's fair that she walked away from the marriage squeaky clean and ruined my credit. Geico took into consideration what I had been through and helped as much as they could. Progressive better not take another payment out of my account. I will never put someone under my name again. Thanks, peace.

They're okay, but my rates kept going up every six months even though I have a clean driving record. I never heard from them at all unless a payment was due.

They are still high for my driving record, but okay.

Progressive is exactly what its name says. I started over 4 years ago, just under $100. Each year following, 0 accidents, 0 tickets, DUIs, etc. 5-star driving record... now it's $175?? Shouldn't rates decrease for being an excellent, defensive driver? Hmmm?

Starts out at a good price, then it goes up. Mine is up to $190.00 a month. I am on a fixed income, and it is a struggle to keep.

My current insurance is with Progressive. They increased my rate by 50%, which is $300 higher than State Farm!

Good, except way too expensive.

They do not advocate well on your behalf when an accident occurs. They also take forever to resolve issues.

Like most insurance companies, Progressive's rates are extremely high. So I am looking for better rates.

Way too expensive and they raise the rate for no reason.

The increase in rates upon renewal makes no sense, even when bundling policies.

Rates keep going up, even though I have not had any accidents.

They keep increasing the premium.

Over the past 6 months, I have received differing premium amounts on online and hard copy bills without an explanation of why there were changes.

They're good and reliable, but they don't offer senior discounts.

I think they lack transparency about hidden fees, whether processing or other types. Also, since I have auto payments set up for them to process my 6-month renewal, I did not deserve a banner on my bill payment stating a lapse while the transaction was being processed. I have already been let down by Farm Bureau before regarding what they and other insurance providers have done with these types of statements when I did not have a lapse in auto insurance nor failed to pay. Previously, years ago, my insurance was just under somebody else's policy, and they refused to credit me for at least maintaining coverage at all times. Although Progressive has better rates for me to some extent, I have been with them for 5 years and deserve transparency. Also, it appears they were falsely identifying my driving habits just prior to my policy renewal on January 23rd, thus reducing my Good Driver discount to less than what I deserved.

Don't provide low quotes and then add fees later.

Confusing: Rates keep increasing, and there are constant warnings about this or that not being covered.

Much less expensive and can be done completely online.

We were stranded on the side of the road with no way to get any help to find a hotel or anything else. They basically just left us hanging. If it wasn't for the tow truck driver, we wouldn't have been able to go anywhere. They didn't offer any help. To me, that's unacceptable.

Well, currently my car is out of commission, so there is no insurance on it because it has been sitting at a mechanic's shop since last year. The only reason I gave the rating that I did for Progressive is that my rate went from roughly $140 to $200 for a so-called minor accident. I am 60 years of age, and my children, specifically the one under 25, pay less than I do, and there were no available discounts. So if and when I get my car back, I’ll probably be going elsewhere. I wanted to consider other insurance options because, according to my EBT, supposedly I can get full coverage for less than what I was paying with Progressive.

Terrible customer service. Too expensive. They have "charges" they don't tell you about or explain to you.

Keep all copies of documents sent to you; it's very important as some of them the agent couldn’t find. Request proof of payment, policy number, name on the account, etc.

Rates keep going up even though I’m a loyal customer with no accidents and I only drive 200 miles a month.

Not good. 😕 My bill kept going up. I have only had one accident in 30 years of driving, and hitting a log in a rainstorm should not make my bill go up by $400 each month. It's almost been 3 years.

I enrolled in Snapshot and got an email saying I'd saved $150 on my next 6-month payment. I logged in and saw it went up by 13% anyway. A 13% increase in six months is ridiculous!

It's not fair that I'm paying $300 for car insurance. I've never been in an accident and have no tickets, yet I'm still paying such high rates.

Prices keep going up even though I haven’t had any issues with driving.

I had a good experience with these guys the first year. They bundled all my stuff, added my uncle to my account, and got me a good rate for the 3 vehicles for around $1600 for a 6-month period. But this second year, when I went to renew, they said I'm not the account holder. I'm a secondary, and my Harley is on another plan entirely. Hmm. I only paid one bill, so how do you figure that? Anyways, I'm ready for something better.

Everything is good, but when it comes to cost, I'm 72 and need it to be less expensive for only driving 10 miles a day both ways to work. I do like Progressive.

Adding my son to the policy with Progressive doubled my premium. I would not recommend this company to anyone.

Too expensive. They track me everywhere I go and then send emails about raising my rate because I brake and accelerate too much. The only way to get anywhere is to use either Route 35 or Route 9, two major roads with acceleration and deceleration lanes.

They initially offered a low first payment, but then increased it to a level higher than my budget. There were many mistakes in the paperwork and rewrites. They also asked me to insert a tracker in my car. I was criticized for pulling hard into a turn, which I did to avoid another speeding car cutting into my lane. They also said I brake too hard, but they couldn't see that I was avoiding someone jumping a red light into my right of way. These are judgments they make about things they can't see. I would advise not to accept their Snapshot. They misjudge what they can't see, and as a result, they decide to raise rates and damage an excellent driving record.

If you have a ticket or a minor incident, they will completely take advantage of you, resulting in a major price increase.

Consideration for miles driven in a 6-month period. Personally, I drive less than 600 miles in 6 months. Less exposure should translate into cost savings.

Progressive continues to raise my rates each month. I have not had any claims yet. This made my switch from another company not worth it after the first month.

They paid for a roof replacement without a fight, so I'd say they're better than mediocre.

Why can't the local representatives offer me the same price? I talked to them yesterday and still didn't get a lower price. Senior citizens need to save wherever they can. I also bundled renters insurance and still found no comparison... 🤔

The policy rates increase every 6 months.

I have only had experience with Progressive Insurance because my parents have had Progressive insurance for all of our vehicles over the past 20+ years. I was grandfathered in with emerald status when I bought my own car and had to insure my own vehicle, a Ram 1500, with financing. However, the problem arose when we created my own insurance policy. It was supposed to be a "copy and paste" policy of what my parents had, identical in every way. We assumed the agent did what we asked, but when I had my first car accident in March 2025, I discovered my policy did NOT have collision coverage. Somehow, my policy was either changed (without my knowledge) by an agent or it was never added to my policy when I first created it, as we requested. I have never changed my policy for any reason because I never had or wanted to, so when I had my accident, my truck was not covered for "Collision." I only had "Bodily/Property Damage" and "Comprehensive," which is the state bare minimum here in Florida. I rear-ended a lady because the people in front of her slammed on their brakes out of nowhere, causing her to slam on her brakes, and then I slammed on mine, but it wasn't enough. Luckily, I only hit at around 25-30 mph instead of the speed limit of 60 mph. When I called to report the accident and file a claim so her car could get fixed, the agent I spoke with told me they wouldn't be giving me any money to fix my truck (which probably would have been a total loss) because of its age, miles, and condition of my 2009 Silverado. The agent could not find when and where my policy was changed, so my insurance went up from just under $200 to now over $300 because the "Accident Forgiveness" they promote isn't awarded to drivers if you don't have collision coverage on your insurance policy. I have NEVER had an accident in a four-wheeled vehicle since I started driving at 15 years old, and I just turned 33 last year. Yes, I have had traffic tickets for speeding, but less than a total of 5 tickets, and 3 of them were on my sport bike. Since I didn’t have Collision coverage, I don’t get the accident forgiveness benefit. I also lost my safe driver discount and everything related to being accident-free. This insurance cost basically doubled since the accident. This whole story is just to inform people of the negative interaction I have had, BUT I WILL SAY THE AGENTS I SPOKE TO ON THE PHONE WERE AMAZING AND GREAT TO TALK TO. They answered all my questions since I was worried and anxious because it was my first-ever car accident that required insurance involvement. Right now, I’m in the process of shopping around for another car insurance company to try and find a cheaper alternative. I don’t want to switch to another insurance company because I have the "Emerald Status," and that is literally the ONLY reason why I haven’t changed insurance companies. So just beware of possible similar experiences.

Car insurance is okay, but my house insurance increased by 33% despite never having made a claim on any insurance.

I feel that my premium is too high for the coverage they provide. I had one accident in 2025, which initially was a hit and run, but the individual was driving a company truck. The insurance company of the business owner took ownership and repaired my vehicle. I have tried to get full coverage for my vehicle from Progressive at a reasonable rate unsuccessfully. The only ticket I have ever received was a parking ticket decades ago, no accidents other than the one I mentioned initially in over 10 years, no DUIs, no speeding tickets ever, and I still can’t get a decent rate.