Is Progressive A Good Insurance Company? Reviews From Over 22,018 Customers

They are very good and very inexpensive!

I've been with Progressive for 20 years. It's not the cheapest, but you do get what you pay for. In times of trouble, they've always been there for us. Peace of mind is worth more than a few bucks in savings. Every time I go shopping to compare quotes, none can beat the price/coverage I already have with them. So I'm sticking around with them for now!

Compare all companies you can, then pick the one that offers the most for the cost.

Accurate, simple, up-to-date, and pleasant.

After being a Geico customer for many years, I am disappointed that my rates were much higher than Progressive.

Awesome and good prices.

Service is good.

No experience with claims handling, limited customer service experience.

It's easy, it's straight to the point, and you can get it behind you and not worry about it any longer. I also referred a couple of friends and got them much cheaper insurance through you guys. I like to pay mine six months at a time.

Excellent in all ways except price.

I recently switched from Geico to Progressive, and so far so good.

Good so far. I love my locked-in rate with Dillon.

All the car insurance rates are way too high, even higher than in NY or NJ. I save all year from my Social Security to pay to cover having a car. That’s a disgrace, especially for us older citizens with no accidents or DUIs.

Able to take care of all my insurance needs for my truck at a decent rate.

I'm pleased with the service and the simplicity of the app.

Expensive, overpriced, especially for a senior 73 years old who doesn't drive often, maybe 10 miles a week if that.

Always nice people on their end of the phone. They don't oversell, and they make the choices easy to understand. I will definitely be keeping my insurance with them!

No claims yet.

Excellent service.

Good price the first year. Expect price hikes after that.

The cost increases by at least 25% each year.

Carefully select what you actually need.

No issues, limited interactions.

Ease of website, prices.

A nice company to do business with!

Very easy

Prices rise year after year. When I get an arbitrary quote for exactly what I have, it's much less. Like most insurance companies, they lowball to get the business.

Great customer service.

I have only been with Progressive for about 3 months.

Definitely use the "Name your price" option.

So far, they have been the cheapest I can afford.

Their customer service has been good, working great with making payments on dates that are good for your budget. I haven't had to file a claim yet, so I don't have an opinion on that.

Everything has been honestly great. No issues here.

Great customer service!

I love Progressive Insurance. I have a great policy rate and am completely satisfied.

I'm very pleased with each person that assisted me in my decision-making. Excellent staff members! 👏 👍 👌

I've had comprehensive claims, and they were always handled well with no issues.

Quick and easy.

I advise friends to buy Progressive.

I have been with them for years. Just wish for a lower price.

Fast response and easy access.

They were the cheapest I could find.

Nice rates.

They are the BEST and the MOST affordable.

Good company, the most fair insurance I have found in the last two years.

Too expensive. Cost increase without prior advice.

I have not had any issues with them at all.

Best coverage and value.

Overall, a very good company. However, there are a lot cheaper options for the same coverage elsewhere.

It's been good!

Progressive is fair and I would recommend them to anyone.

I don’t like 6-month policies compared to a 1-year policy. I see a $90 increase in 6 months for no reason. If this happens again, I will go shopping for another insurer.

My experience with Progressive is very good! They are very courteous and knowledgeable!

I have been thoroughly impressed with Progressive. Actually, I wanted to go with them a while back, but it didn’t work out. I think it’s been a great company to work with. I have had far worse experiences with other insurance companies when it comes to them getting their money. After several months with Progressive, I experienced a situation where my bank changed, and my check wasn't direct deposited on a certain day. They simply told me not to worry about it, that it would automatically withdraw the amount needed when the check was deposited.

There is a limited number of times you can call for roadside assistance. I had a weak battery that caused several calls for jumpstarting.

Great service.

Very easy to switch providers and much less expensive.

Shop around for all insurance needs.

They have handled every vehicle problem to my satisfaction.

Cheapest rates around and good discounts.

It was Progressive, but they canceled my policy while I was waiting for the bank to free my account when they froze my debit card because someone tried to hack me. A new card was to be ordered on the 3rd of the month, but the bank dropped the ball and reordered on the 15th. They only wanted the debit card for payment. I called to inform them, but that didn't matter to them.

Instead of getting lower, it's going up. Just a bad deal from them. I've never had any wrecks or tickets, no dues, nothing.

First, it was $109.00, now it's $153.00.

The price for a good driver is fair, but when filing a claim, don't expect this insurance company to make the process customer-friendly. I would not recommend this insurance company to a friend.

Shop around before you commit to Progressive Insurance because how Snapshot evaluates your driving daily could and will affect your next premium rate. Don't trust that the quote Progressive gave you initially will remain in effect permanently for the duration of your coverage with Progressive Insurance Company. Lastly, this company doesn't consider the economic state of the nation and the inflation affecting all Americans, even me.

I don't appreciate Progressive changing my policy because of the Snapshot evaluation between March 2025 and September 2025. That's when Progressive increased my policy from $305 to $330.75, and it will remain at this rate until the policy expires on April 5th, 2026.

Don't join Progressive. You request full coverage at maximum and get it for the other involved in an accident, yet nothing for your own vehicle. I don't call that full coverage, and it stipulates that if you're working when the accident happens, you're supposed to be fully covered. NOT TRUE! And I've been out of work for 7 days since the incident happened. I got hung up on and was told my vehicle wasn't covered for that specific damage.

Overpriced! Lack of communication when prices increase. Just because of events in life should not raise my rates. My years of good driving should speak for itself. I was not at fault in the last minor bumper accident, but they didn’t care.

I think it is too expensive and I am not getting anything out of it. I had a flat tire and they didn’t help me. I have a cracked mirror and they want to charge me the full amount for it. I don’t like them at all. I would never recommend them and if I didn’t have to have it, I would not have it!

Be prepared for rate increases. Policy renews every 6 months. Every 6 months the policy charge increases, even without any claims.

Rates are too high.

I am one month away from my renewal date and have no idea how much they want to increase my premium. The last six-month increase was enormous, even though I had no claims. I will be shopping for other offers, but it's hard to consider them when I don't know what the new bill will be.

I haven't had a claim in 40 years, and because my tire slipped off a narrow road and hit a rock driveway embankment, costing them $5000, they doubled my insurance.

I was with Progressive for four and a half years, maintained a 5-star Snapshot rating, and had no infractions of any kind, but I never could get a discount for state minimum coverage. What a waste. I got a new quote from Direct Auto, and it was well worth it. Always shop around every year; it’s worth it. I wish I had done it sooner.

The insurance is too expensive. Despite having no claims and owning older vehicles, there is no reduction in prices.

Rates with Progressive are among the cheapest.

They keep raising my rate from $80.00 to $159.00.

I used their Snapshot program and had 5 hard brakes in one year, which led to a $30 increase in my rate. I feel they are deceptive.

The rates are high for seniors over 70, and every agent you talk to tells you something different and doesn’t give you the best discount. I’m not ready to give up my independence, but their price on minimum coverage is too high! Snapshot is not accurate and beeps when you try to avoid an accident or there’s a dip in the road. I’ve been charged $190 for driving less than 50 miles a week and sometimes only 50 miles in a month. I wish they would give me a refund for all the overpayments.

I'm tired of them raising my rates every 6 months, and I've never had a claim in 12 years.

The monthly rate is too high for a nine-year clean driving record. The monthly rate has fluctuated from the initial amount. Customer service was nice but not helpful. The provider does not give the best rate unless you bundle (I don't need to) or select auto-pay (I don't want to), which is a $63 difference.

They started a second account from VA, charging me around $248 for eight months when I had an account for over three years at around $208. They have yet to reimburse me for those auto payments from the bank. Very upset with doing business with Progressive Insurance.

I've never had to use them for a claim. My rates go up every 6 months, even though I've never had an accident. I only had one ticket back in 1965.

My wife and I can't believe how insurance companies can raise the cost of your policy by $250 after only 6 months. We had no tickets or accidents. They said it's because our car has lots of computer chips, and those things are very expensive to fix. We have a very clean driving record, but they claimed they were giving us the best deal they could. Progressive also has a plug that tracks how you drive, and it is not a good thing to have on your vehicle.

Okay, but they keep raising insurance costs.

They increased my rate by $200.00 from last year.

More expensive than needed.

I don't drive as much as I did before, only for essential work trips. I should receive a better rate for my individual current driving habits, not a collective of other drivers' habits.

As a senior, I expected to receive a discount, but they offered me the highest policy instead. If you rely on a monthly check, this might not be the best option for you.

Be careful of agents that try to pressure you into purchasing coverage you don't need just for their commission. Search for one that cares about your needs and the coverage that you really need.

All insurance is very expensive in Florida. For auto, we have clean driving records, excellent credit, and only drive (combined) 4,000 miles a year but still have high premiums. Also, we do not live in the City of Palm Coast.

I had nothing but good experiences until the last one. I was given a quote, and after already being a policyholder and trying to add a vehicle in the app to my current policy, I was given a rate. However, when trying to finish and pay for the new policy, I kept getting an error message that the VIN could not be verified and to call customer service. A gentleman told me to exit out of the quote and allow him to review it because, according to him, the VIN was correct. However, after that, I was given a price that was almost double the quote. When I tried to go back to the quote, I was no longer able to access it. I tried to redo it, and the price went from $276 to over $400. I was told that there was no information that any quote was ever done, and even though it showed up in the app after logging in, I got logged out without logging out myself. Upon logging back in, the quote was nowhere to be found, as if it had never been done. I saved screenshots and told them that I had the screenshots of the quote and even the quote number, which I provided to Progressive, but the rate and amount they had were completely different. If I could give negative 5 stars, I would.

Going through an agency, you pay double what you can get online with the same company.

Their lack of customer information is extremely poor. It caused issues with my renewal amount and an increase when I fixed the issue of why it went up.

Rates rose without warning or reasoning for rising.

I feel Progressive is too high. As a longtime customer, I don't feel they give any consideration to senior citizens.

For more than 10 years, I never filed a claim, yet there was no discount.

Overall, a typical insurance company with all your common options and coverages, with a program supposedly created to reward safe drivers with lower premiums. The online interface is easy to use and offers customers the ability to see policy details readily. However, I was personally disappointed in the company's lack of transparency regarding changes in monthly premiums. Without warning and while on autopay, my premium was increased by $20, which I unknowingly paid for two months in a row before noticing on my bank statement. This was reason enough for me to seek a new insurance carrier.

They decided to add my son to the policy because he was 23 but doesn't have a license. They then deducted a double payment and now I'm still waiting for paperwork to fill out so they can take him off, which I didn't have to do when they added him without my consent.

It was good until I had a claim and my premium almost doubled. That is why I will be insuring with AAA when my policy expires. Evidently, my loyalty to Progressive in the past is not worth much.

The insurance is way too expensive compared to my last policy, which was only $69 a month.

Premium too high for liability coverage.

They raised my rates after a minor accident with my wife driving, and I am not at all happy with them!

They increased my policy payment from $130 monthly to $190 monthly after 6 months.

Coverage is fine. The rate seems too high, but other company quotes are higher.

Do not get Progressive, way too much. I have no tickets or DUI. Rates went up. Renters insurance is ridiculous.

A $500 deductible made replacing a cracked windshield prohibitively expensive! I had to make do with a DIY repair kit, which resulted in unsatisfying results.

I would tell a friend to shop for a different company. The cost is exorbitant for someone who drives less than 3,000 miles a year, and that monitor that's supposed to help me save money beeps when I'm sitting still. It's frustrating. I'm trying to shop for better coverage at a lower cost.

They sign you on at a good rate, but then it goes up at renewal. The rates are too high.

Recently, my car was broken into. The back window was busted out, and there was damage to the driver's door handle. I filed my claim and waited to hear from someone because my claim was assigned to someone, but they didn’t reach out to me about anything. I had to call to get the repair fixed on my car. To top it all off, they don’t provide a rental or reimburse me for the rental at all. So, because someone tried to steal my vehicle, I'm out over $600.00 to get my car fixed, and they haven’t even reached out to me to see how anything is going. The only time I talked to someone from Progressive was when I called them. That’s not how you keep people in your business. I am looking for a different company.

Deceiving, at first cheaper, then ends up the same or worse in terms of cost.

I'm kind of disappointed. I had a snapshot on my vehicles and was supposed to get a credit on renewal, but instead, I got a $300 increase. I tried communicating with them, but was shut down. No discount and a 'take it or leave it' response.

They keep trying to add drivers to my policy who don't drive my vehicle. I called, emailed, used their app, and even wrote a letter. They still added other drivers and raised my rate.

Requires some documents with no flexibility before cancellation notice, even though the premium is taken out of the bank via auto-pay.

There was an attempted break-in on my 2013 Nissan where the cargo window was smashed inward. I ended up paying $650 out of my own pocket because they said I didn't have comprehensive coverage in my policy. I wasn't aware there was such a policy. I wondered what my monthly premium was actually covering. I live on a fixed income, so this has created a hardship for me.

Avoid signing up for the safe driver app. The data they collect is inaccurate and used to raise policy prices at the end of the term, even if you have no claims or accidents.

Don't get Progressive Insurance; they increase your premium without any reason.

Started at $150.00 and jumped quickly to $400.00.

They lowball you on claims. They are impossible to get a hold of when you have claims against other Progressive customers and take their time to pay out. They lie and say they aren’t supposed to pay certain things like taxes and contradict each other. I had been with them for years and my rates were ridiculous. My son lives with his dad and I was made to add him to my policy, which increased my rates by $600.00, so I switched.

Don't trust them. My rate increased by over $14 a month in less than 3 years, totaling over $49. I'm 68 years old and drive less than 50 miles a year, yet I pay $500.