Is Progressive A Good Insurance Company? Reviews From Over 20,795 Customers

Less than any other insurance company.

Never had any problems while I was accident and ticket-free. The one time I had to file a claim as not at fault in an accident, I did not enjoy my experience. I appreciated getting my deductible in the end, but never updating me about repayment of the rental car besides saying that it “could be a while” is subpar.

Great! Very quick to switch over to.

No problems at all.

No problem at all. They do not increase rates every month like Allstate.

Good company. Fair rates.

I have minimum coverage to satisfy California requirements. I have auto payments set up, so there's no need to contact Progressive. I wish insurance rates were not so high.

The claim department was fantastic, but the rates are pretty high.

They keep me informed on how I can save money.

I don't have any issues other than the rates going up.

They're great about giving you a new policy when rates lower.

Wonderful and easy-to-use app.

Progressive will raise rates every 6 months like other companies, so you need to be prepared to call and negotiate for the best price. I've never had a claim, so I have no idea in that department. Thinking about overall service, I would rate them better than average, but they still have some room for improvement.

It was the best price I could find at the present time, but I’m looking to find a new company that can meet that and has great coverage.

I've been with Progressive for a while. I had to file a claim last year for an accident, and the agent was very prompt, caring, and friendly.

The best in insurance.

Fair money value.

Great pricing and wide coverage for vehicles.

I really liked Progressive when I first signed up with them for 6 months, and I thought the quote was fair. When I came up for renewal, they increased my premium by $200 for no apparent reason that they would give me. When I complained, they found a discount for around $40 and gave it to me. I just felt like it was a bait and switch approach!

Great company

So easy to get an auto quote and enroll. Also, the price is reasonable.

I haven't had any encounters with them as I haven't made any claims. I'm looking for cheaper insurance though.

I have been tempted to return to GEICO because Progressive rates keep going up in auto insurance.

Good company, but not the cheapest.

I tried to bundle my homeowner's policy with Progressive. Even though I received mail saying they want my insurance bundled together, they denied my homeowner's policy twice because they don’t insure homes in East Texas. They need to stop advertising that they insure homes in my area when they actually don’t. Otherwise, I get very good auto insurance premiums, which I’m thankful for. I shop each year, and Progressive consistently gives me lower rates than other companies. So, bundling is just a tactic to get more business when it’s not really available.

I can change my policy via the app, which I like. I'll never get used to the tracking software or devices that judge my driving and then adjust my rates up.

I just got my insurance with Progressive. There are a lot of options, so read carefully and decide which one works best for you.

Seems expensive, but claims handling is excellent.

They were great. Friendly and knowledgeable.

I love Progressive and really don’t want to leave, but my insurance went up $30 and has affected my budget, so I have to find new insurance. It’s been a pleasure to work with Progressive Auto Insurance.

It was okay, but Maryland is a high insurance state.

I highly recommend Progressive Insurance. They were friendly, easy to deal with, professional, and offered me a very good deal.

They have been fair!

Very professional.

Service is good, but way too expensive. Now pushing almost $5,000 annually.

Cheapest out there.

When I ask questions, they answer them quickly. I love the online chat as well. Prices are decent compared to others.

Love the company. I have had only Progressive for my last vehicles over many years. I would tell a friend the best way to go with this company is 6 months at a time. You can unlock discounts faster, but if you slip on monthly payments, you start over on your discount cycle. Forget Snapshot; it doesn't send good information in rural areas like where I live in the Okefenokee Swamp, and Snapshot was not accurate at all. This can end up costing you in the long run.

They have always been great when I call to have them mail my cards and policy. I have never been in a situation where a claim needed to be filed, however.

Very easy to work with.

Well, they have the cheapest rate, but so far they aren't acting like it. There's great customer service. They answer the phone and questions in a very quick manner.

I need full coverage for a 2020 Buick Envision at a better price.

They cut my auto insurance cost by over half! Yes, I’m telling everyone to at least take a few minutes to let them show the money they could possibly save by switching to Progressive. Oh, and there was no change in coverage!

This is my first time using Progressive, but I must say that the customer service representative was very respectful and explained everything before I switched to Progressive. The price for insurance was great, saving me money from the insurance company that I had. I am getting the same coverage as I had with the other company, except the rental coverage, if I need it, is better with Progressive. I hope that price continues to stay low.

Don't get home insurance with them because they outsource it to another company that doesn't pay your claim and accuses you of lying.

Good!

Claim experience was good with the insurance company. The body shop could use some more work on compassion.

Definitely call them first for a quote, whether it's for home or auto. We use them for both. Great customer service.

Progressive had the cheapest deal in Maryland. They also allowed me to pay off my old account and still gave me the best deal, even though I hadn't been with them for months. They delivered!

Great service with a very high price tag!

Fast and effective.

I've been satisfied with all interactions with Progressive since the beginning. The only negative I can state is (like all insurance companies) they are slow in acknowledging available discounts.

No discount for less mileage, too expensive.

It will be 1 year in September. No claims. Good company. Great website. Haven't tested their service.

Excellent customer service!

Great for people wanting discounts. You have to install the app and allow drive tracking for increased discounts through the Snapshot program.

Overall good. I am just looking for better prices.

Good but seems overpriced.

You can't select the amount of coverage you want for dwelling on your home. The insurance company tells you what you have to buy. Rates continue to climb every renewal.

It's pretty good and fair! Just don’t get in an accident, or your rate will go up, I think! Also, they insured me for the second time! Thankful!

After paying $154, my bill went up to $577 monthly. I had to cancel.

It's okay if you like adding things to your policy and it goes up. They added my grandson and doubled my rates.

My advice is if you are going to Progressive, do it through an agent. Customer service is non-existent.

They overpromise savings! The app has weird glitches that caused me to lose full coverage on one car when adding new full coverage to another. They didn't protect my interest when I had an accident.

Progressive is the worst. I have been with them since I started driving, and they constantly increase my rate even though I haven't made a claim in 8 years.

Was good initially. Only been with Progressive less than a year. Initial rate was good. However, they have raised the premium a time or two in that short time. My driving record was spotless way before I went to Progressive, so there's no reason to raise this. I’m low risk! Looking for another company.

Insurance rates rise massively even if you are a safe driver. My rate went up 50% because my area is growing, nothing to do with my individual driving habits.

Price starts low, but after you buy the policy, the price goes up with each renewal. They often change the payment schedule without advance notice.

Like a breath of fresh air. Lower premiums and better coverage. Overall better customer relations and services.

Monthly payments are too high.

I have the best rate available at this time.

Progressive isn't cheap and they increase your rates at the end of your policy. Their Snapshot device does nothing to help lower your policy renewal rates.

They keep raising the premiums until I can no longer afford it.

I just need to get my own insurance. I am on my wife's insurance and need to get my own. I am on Social Security only and I don't have a lot of money to spend.

Progressive is at the lower end of having high rates. They need to follow the rules! The discounts aren't state discounts to them. They follow their own rules! My advice to friends and relatives is to run while you can.

Way too expensive. I just want one bill for home, cars, RV, motorbikes, and ATV, not 5 different bills.

Be sure to completely understand what you're signing up for. Don't pay for more than you need. Our agent was like a used car salesman trying to make sales, not a long-term customer.

Terrible. I’ve had to report them to the Better Business Bureau before. My vehicle was stolen while I was at work. After it was recovered and they towed it from the police lot, they lost its whereabouts. The gentleman who runs their vehicle theft department claimed I needed to take more responsibility in trying to find my car and it wasn’t on them. They had no clue where my car was. I found it by calling the police lot attendant and asking if they knew where it was being towed to because my claim agent, who was assigned to my case, left for vacation apparently and never reassigned anyone to me, so it was crickets for weeks and I kept getting rerouted. They used my vehicle being stolen as a means to raise my monthly payments because they claimed it was still valued as a reason to raise me. When I was in an accident that wasn’t my fault from a car that slammed into my car 3 cars back and domino effect hit the back of my vehicle, and the other driver being found at fault and paying out, they still used that claim against me as well. Neither being my fault and still used it as an excuse to raise my rates to almost $3,000 every 6 months. I know that is not right.

I drive maybe 5 miles every couple of days, never in my 74 years have I received a ticket, no accidents, no DUI (never drank), no late payments, and still pay over $100 monthly. I think that’s too much!

Be careful going with Progressive or Goosehead as the broker. They quoted me, took my money, set up the policy, and then I was bombarded with requests for documents or they would raise my rates. I sent multiple documents and they would deny them. Ultimately, they have raised my rate by about 15% in less than 60 days with no reasoning. They just do it. Terrible experience. My Goosehead broker straight up told me she doesn't handle that and to call their service department. The agent only wants to sell a policy and wash their hands.

Started my policy at $80 monthly, now I am paying $159. RIP OFF.

I will never use them again after they raised my rates so high after I added one vehicle onto the liability coverage.

I pay a low price right now for my car insurance. However, it will be renewed next month, and the premium is about $150.00 more every six months. The reason for it is hard braking. I pumped my brakes a few times because I thought they were making noise and because I was using my phone at a stop sign. I've not had a ticket in years or an accident. So this, to me, is very unfair, and that's why I'm going with another insurance company.

I will never use Progressive again. I don’t even drive my car right now as I have health issues. I purchased a six-month policy to comply with my lease agreement, paid for six months, and they still want to increase my rate, now stating that I have not proved I had prior insurance.

They charged me $220 a month for liability insurance for an old 2007 Toyota Corolla. They eventually lowered it to $190 a month when I called and asked. I stuck with the $190 for over a year and tried getting them to lower it again, but they said that's the lowest they can go. I'm in the process of finding another insurance provider.

You get a great starter rate, but when it's time to renew, they remove the first-time customer discount, and that raises your price significantly. For car insurance on a 2005 Ford Five Hundred worth only $2000, they wanted a lot for just state minimum liability only! I’m actually surprised because I’m a really good driver! Fortunately, I have good in-laws who added me to their policy for only $146 for two months. So, rates were increased because of my marriage partner's driving record, who is 10 states away and not ever driving my vehicle!

Very one-sided. We have been long-time customers without ever using the benefits, without having any violations or claims, yet you charge astronomical amounts.

Don't use the Snapshot app on your phone. It runs navigation in the background, causing 100% phone usage and dropping your driving score to 1. They know about the problem and won't fix it or your score. It will cost you a lot. Also, if you do more than a 5 mph reduction in speed in a 100-yard space, you'll get hit with hard braking. These Snapshot people act like they don't drive on congested highways or country roads at all. Personally, I feel like the Snapshot via phone app is problematic.

We are over 70 and drive less than 500 miles a month, yet our insurance coverage is too high for 3 vehicles.

Always contact a live agent regarding issues at hand. Do your research before just agreeing or signing any paperwork. Always read the fine print.

They rope you in, then turn the tables after 6 months and raise your premiums.

I'm looking for a new insurance company. Every time I turn around, my bill goes up even though I have a bundle package and a perfect driving record.

Too expensive for a suboptimal policy.

You purchase a car and homeowner policy, and a month later, they raise your rate via a written email! Or your policy was quoted wrong, and you need a new policy quote, and the rates are three times higher than the original policy!

I have been with Progressive for almost a year, and recently at my renewal, they increased my rate by $100 for no reason. I have a perfect driving record, and both drivers have no accidents.

Payments keep changing every month.

Too expensive for someone with no history of accidents or tickets!

After my first month of insurance, they added people to my policy who didn't belong, and it increased my insurance to $400 a month for one vehicle! They wouldn’t even discuss it with me.

They raised the price for no reason.

The cost has more than doubled.

Better driving discounts for safe drivers. Better rates for people who have no accidents, no DUIs, and no tickets.

Good coverage but costs too much.

Well, I am upset that they updated my policy when I changed vehicles. I went from a 2008 Equinox to a 2005 Jeep Liberty, and the policy increased by $80 for the same coverage.

The discount is not worth it, and they do not explain fully.

Bait and switch. They doubled our premium within 6 months, even though we had no tickets, no speeding, and we only drive 10 miles per day!

Raised my premium 125% after two months.

Okay. Prices go up fast.

Be careful what you purchase. I have an extremely clean driving record—no accidents, no tickets, no DUIs in close to 40 years—and I’m still paying close to $200 a month for full coverage insurance. Even on a car that was 15 years old, I was still paying that, and I don’t understand why. I also have OnStar that I pay for yearly, which can shut down and locate my car if it's stolen, but that doesn’t count for anything. It's parked in a private yard in a garage, but that doesn’t count for anything either. I drive less than 5 miles a day one way to work, and that doesn’t count for anything. I’m still paying almost $200 a month, and that’s without an agent—just calling an insurance company and calling around to get insurance.

After 3 years, I was promoted to Platinum Loyalty status, but my monthly premium rates were increased to the point that I canceled my policy.

Progressive is a "nice" company and this is how they keep their customers, I think, but their rates are way too high and continually go up whether you have claims or not.

It's just too expensive. I bought a new car in 2019 and I don't even have 6,000 miles on it. Plus, I have no tickets or DUIs, so I'm thinking it's my age? I've asked, but they say no, it isn't. I can pass the test for renewing my license and get a discount; I just haven't yet, but it's easy to pass. I even had a plug-in when I started with them. I left Geico because they raised my rate, which is what Progressive is doing now. It didn't matter if it was California or Nevada. Anyway, that's my story. Oh, and I paid the 6 months upfront and in full as well. Can we find a much better price?

They were fine until renewal time, then my premium went up over 50%.

Check around for better prices.

Exorbitant increase upon renewal despite receiving a previous letter with a different renewal rate.

They are a 4-star company. But the first 6-month quote may have been a low-ball. I dropped one vehicle and the cost didn't go down even $1 from the 2-vehicle cost. Then the next premium was 15% higher. No claims. No tickets.

My car insurance goes up every month. It’s almost $1300 for 2 cars that are not even new.

When you go through an agent, please think twice. It's more expensive. I found this out with a friend who has the same insurance and coverages as I do but is paying far less. We are both with the same company.

The insurance is too expensive and it doesn’t provide full coverage for everything. They pick and choose what coverage you get.

They keep raising the rates on me. It's not my fault they had a fire with their customers.

After only a month on our policy, we received a notification that our policy would be canceled at the end of the month for not satisfying their question about where our vehicle is garaged. We had actually made that known to them twice in writing. However, after calling Progressive, they quickly agreed that we had satisfied their concerns adequately and that our cancellation would be retracted. This whole incident left us in a state of confusion and disbelief, a very unpleasant experience for about 24 hours. Other than that small exception, Progressive has been satisfactory.