Is Progressive A Good Insurance Company? Reviews From Over 23,839 Customers

Actually, they are very easy to communicate with.

So far, so good. They gave me a good deal on my insurance.

Every year my cost skyrocketed. Not at all happy with Progressive for that reason.

Car insurance was great. I tried to bundle it with my homeowners insurance and it was very difficult and expensive. Went with another insurance company.

Shop around. Love Progressive, but the rates are high compared to where I just moved from.

Great policy coverage but far too expensive.

I haven't had any problems with my insurance. They answered all my questions, and the tow service was great.

Rates are fair; however, yearly renewals increase consistently.

I am pleased with Progressive. I’ve been insured with them for several years.

I can't understand why my rate is so high when I have an almost perfect record for over 50 years. I'm retired, prior military, and don't drive more than 50 miles a day.

Great people, returned my call, fair cost.

I switched to Progressive just 1 week ago and it saved me over $1800.

Always get a quote online before renewal. Progressive tends to quote lower online than the renewal quote they send you. I then call about the online quote, and they adjust my renewal policy. But keep in mind your driving record. I do have a perfect driving record.

Shop around. Rates are ridiculously high for someone my age with my driving record.

I have never had an accident, but they are the cheapest with the coverage I needed.

They are the cheapest. Thank goodness I have not had to make a claim.

I feel over the years I have had several car insurance policies. Progressive has been the best.

Right now, I’m saving over $100 compared to my previous auto insurance carrier.

Very reasonable.

Progressive has reliable service and reasonable rates.

Excellence.

Great insurance with okay prices.

I have not had any claims of any sort, so I don't really know. I have been checking out other options as a senior on Social Security. When I get something from you for quotes, most of the time they don't want to do full coverage, and I still want that. So I have found others with full coverage.

They talk a lot about giving you a lot for your money, but you have to ask for every discount; they don’t just offer them. My policies have increased every 6 months even though both drivers have very good records. You have to submit your driving to a safety surveillance program, but it doesn’t seem to help anything even though both drivers have recorded scores well into the nineties. I feel both the auto policy and renters policy are much too high.

My experience so far has been good. I just hope the price doesn’t increase drastically.

I plan to switch to Progressive when my current policy ends.

They seem to be okay, it's just that it is so expensive to buy, leaving little for other things.

I like this insurance. I have had it a long time.

Less expensive and better coverage.

Call the rep, go over sections, identify discounts, compare with other insurers, and make sure that the agreed amount is correct. Subsequent emails I received had different amounts than what my internal Progressive account said. I was told the difference was because the internal one included a "renewal," versus a new applicant in my emails. So, one hand not knowing what the other is doing. A bit confusing and wasted my time.

I'm a veteran, so I just wish there were easier ways to get my discounts. Basically, you have to ask or research to get them. I'm 100 percent, so I'm tax-exempt, but they don't offer that benefit. Overall, I picked them because they were the cheapest. Customer service is excellent, very nice folks, and well-educated in their job.

The premium is too high because of our ages, even though we have a perfect driving record for many years.

Rates were good, I was insured by them in SC.

Considerably cheaper than others.

I appreciate this company and the price I pay. I just wish (as a senior) it was easier to speak to a representative. I needed to alter some info but can't figure out how to do it.

Cheaper but I haven’t filed any claims, which is most important.

Always a good job.

Best price out there.

Amazing

I like the discounts, even though you have to earn them.

High rates and the agent can't do anything to lower them. I don't like these sites where you have to talk to an agent.

I have been a Progressive customer since 2010, that's 14 years with no claims or accidents, and yet Progressive keeps raising my rates.

Rates are extremely high.

Hands down, Progressive is the most cost-effective car insurance I found.

Very professional and easy to work with.

The auto insurance is average to good. But their homeowners is outrageous, way higher than other agencies.

They have been great, and claims were seamless.

They saved me so much compared to Amica, with whom I had been for over twenty years.

It's challenging to do everything online when you're not computer proficient.

Very satisfied with the agent’s service!

I got a good deal this time and would tell a friend to call and ask what options are available for them and also see what discounts they can get. Overall, it is great insurance.

Good company, but premiums went through the roof for someone with no claims, no traffic tickets, no accidents, or other violations.

Eight other companies have tried and failed to beat their rates, and the closest was still nearly $100 per month higher. A total joke!

The second car discount should be greater. After all, a single person policyholder can only drive one car at a time.

So far, so good, but I haven't had the insurance for very long.

I like Allstate. They are saving me $2,000.

Make sure what you're paying for in your policy is actually what you need.

Good customer service.

I am still with my current insurance, still looking for a cheaper premium.

Reasonable cost for coverage.

I'd tell my friends in my age group to shop around, as Progressive is expensive.

Progressive sent me their Snapshot device twice, but it couldn't be hooked up or work properly. They kept sending me emails stating that unless this device is hooked up, my rate will be raised. This happened even after I notified them that their device did not work. If they raise my rate, I will cancel my insurance. What they are doing feels like harassment to me and other customers.

The price kept changing back and forth, and the site was very unstable.

It's cheap, and I guess you get what you pay for.

It's worth the time to check out their insurance discounts if you're considering switching to Allstate.

Their rates are too high.

Too many extra fees.

First off, do not sign up for their SAFE DRIVER DISCOUNT. I found it very intrusive. They basically want to control your life while driving your vehicle, and when I refused to return the document, they raised my insurance by $50.00 per month. Plus, their home insurance was far more expensive than other major carriers.

I am looking for any company that doesn't require their app to monitor my driving. Progressive's app drains my phone battery.

Trying to renew my policy after 20+ years with Progressive was extremely hard. The right hand didn't know what the left hand was doing. Every time I called, it was a different person, and they were clueless about what was discussed with previous agents. I had enough; it was so frustrating.

So-so. They don’t believe you when you say your mother has her own insurance and does not drive your truck. They want you to fill out a form that says she doesn’t drive your truck. Extra hassle to go through. Their driving app is not accurate; it even picks up when I'm driving a forklift at work.

They will do their work but drag their feet in situations you don't expect. I had to get legal help to make them cover an uninsured motorist issue, and in another incident, they did not represent me well and did no investigative work to alleviate responsibility that was reasonably shared, not completely mine. That was damaging to me.

Progressive charges me $233.00 a month for a 1996 F-150 and a 2011 Charger (no Hemi). I have no tickets or claims. I'm actively looking for a new company. Don't use Progressive.

They are always changing the rates higher and higher every six months. I have not had a ticket in over 40 years. I have not caused any car accidents. I opt out of your medical coverage every time because I have Medicaid and Medicare. I also don't use your towing service because I have my own towing package elsewhere. So explain to me why every six months, when it rolls around, this insurance is constantly going up. I'm also on a fixed income. Where are all these savings I'm always being told I'm getting? Thanks for your time. Looking forward to hearing back from you explaining why.

Overpriced. Search online for the best price. I drive under 50 miles a month in a 1996 cargo van just for grocery shopping only, a 6-mile trip. State liability only, and it still costs $72.00 a month. It's a ridiculous price.

I'm very disappointed. These last 2 years, out of many years being with Progressive, have been crushing. I've been in 2 deer accidents with 10 years in between them. They put my kids on my plan, even though I did not want them there. One is afraid to drive, and the other had their own policy with Progressive. When I review my policy and tweak a couple of things, they cancel my current policy. They are not into saving you money; they take it. Snapshot is punishment for lowering your amount. The thing beeps when your car isn't even moving.

I would like to see better options at better prices. They do okay.

Car insurance is fine, but house insurance is terrible. My home insurance went from $900 the first year to $1,400 the second year, and now it's $2,100. I'm looking for new insurance.

It's expensive. Like super expensive. My tip would be to look somewhere else. I am actually going to switch as soon as my next payment is due.

I could never recommend Progressive. There are only discounts if you allow them to auto-draft your funds, and they take what they want. I have an excellent driving record, and still, the premiums are high.

It's hard to get new quotes from third parties, but they say Progressive is $60 cheaper per month if I switch. However, I had a stroke, and it's hard to switch all the paperwork. When I got my last renewal, I was told that it was the cheapest plan, yet the quotes were so much cheaper!

Be aware that their snapshot program penalizes you for hard braking and states this as a reason for raising their rates. Ridiculous!

Great price, but I still haven't gotten my proof of insurance cards.

I don't know. I have no claims, but my rates went up each policy period.

I keep the payments up, but they keep increasing the premiums. Even with my clean driving record, I have seen no rewards.

Progressive keeps raising the prices every time you sign a new 6-month period. My record is clean, and they claim you get all these discounts, even though the prices are sky high.

Too expensive. I've never been in an accident, no tickets, and barely drive 5,000 miles a year on a 2016 basic vehicle, yet I'm paying $100 a month. Shame on you.

They just keep raising the rates even though we have perfect driving records.

I am unhappy with their reminder system. They let my insurance lapse without any notification. When I contacted them, they didn't seem to care. I had a couple of conversations with them and I resigned. They knew I had my boat insured with them and never told me my insurance on the boat was expiring. It is now expired. I am going to switch companies.

I pay $224 a month at 66 years old with no DWI and no tickets.

On the plus side, they are always happy to assist and always friendly. However, it's only because they charge high prices and increase the policy rates when you renew.

Not good. My premium keeps going up. I am very upset from $305 to $335 every 6 months. What for? We are good drivers with no tickets or issues.

They continue to hike rates despite no claims or tickets.

I have Progressive and I'm shopping around because they have been overcharging me.

Progressive doubled my rates even though I had no accidents or tickets.

They increase your price within a year.

The rate increased without any explanation.

Low price to start, but they raised the price by $100 in the next 6 months.

I am no longer with Progressive because they took advantage of me when I was desperate. I'm back with Geico, where I feel pretty good. My insurance at Progressive went from $47 a month to $123 a month (my share). My ex-wife caused issues in the last year of our marriage, and Progressive was more than happy to charge me more, which hurt. I paid them off for what she did, and I didn't find out about it until after the divorce. She also caused problems with Geico, but I paid them off too. I don't think it's fair that she walked away from the marriage squeaky clean and ruined my credit. Geico took into consideration what I had been through and helped as much as they could. Progressive better not take another payment out of my account. I will never put someone under my name again. Thanks, peace.

They're okay, but my rates kept going up every six months even though I have a clean driving record. I never heard from them at all unless a payment was due.

They are still high for my driving record, but okay.

Progressive is exactly what its name says. I started over 4 years ago, just under $100. Each year following, 0 accidents, 0 tickets, DUIs, etc. 5-star driving record... now it's $175?? Shouldn't rates decrease for being an excellent, defensive driver? Hmmm?

Starts out at a good price, then it goes up. Mine is up to $190.00 a month. I am on a fixed income, and it is a struggle to keep.

My current insurance is with Progressive. They increased my rate by 50%, which is $300 higher than State Farm!

Good, except way too expensive.

They do not advocate well on your behalf when an accident occurs. They also take forever to resolve issues.

Like most insurance companies, Progressive's rates are extremely high. So I am looking for better rates.

Way too expensive and they raise the rate for no reason.

The increase in rates upon renewal makes no sense, even when bundling policies.

Rates keep going up, even though I have not had any accidents.

They keep increasing the premium.

Over the past 6 months, I have received differing premium amounts on online and hard copy bills without an explanation of why there were changes.

They're good and reliable, but they don't offer senior discounts.

I think they lack transparency about hidden fees, whether processing or other types. Also, since I have auto payments set up for them to process my 6-month renewal, I did not deserve a banner on my bill payment stating a lapse while the transaction was being processed. I have already been let down by Farm Bureau before regarding what they and other insurance providers have done with these types of statements when I did not have a lapse in auto insurance nor failed to pay. Previously, years ago, my insurance was just under somebody else's policy, and they refused to credit me for at least maintaining coverage at all times. Although Progressive has better rates for me to some extent, I have been with them for 5 years and deserve transparency. Also, it appears they were falsely identifying my driving habits just prior to my policy renewal on January 23rd, thus reducing my Good Driver discount to less than what I deserved.

Don't provide low quotes and then add fees later.

Confusing: Rates keep increasing, and there are constant warnings about this or that not being covered.

Much less expensive and can be done completely online.

We were stranded on the side of the road with no way to get any help to find a hotel or anything else. They basically just left us hanging. If it wasn't for the tow truck driver, we wouldn't have been able to go anywhere. They didn't offer any help. To me, that's unacceptable.

Well, currently my car is out of commission, so there is no insurance on it because it has been sitting at a mechanic's shop since last year. The only reason I gave the rating that I did for Progressive is that my rate went from roughly $140 to $200 for a so-called minor accident. I am 60 years of age, and my children, specifically the one under 25, pay less than I do, and there were no available discounts. So if and when I get my car back, I’ll probably be going elsewhere. I wanted to consider other insurance options because, according to my EBT, supposedly I can get full coverage for less than what I was paying with Progressive.

Terrible customer service. Too expensive. They have "charges" they don't tell you about or explain to you.