Is Progressive A Good Insurance Company? Reviews From Over 24,572 Customers

Great customer service, and they did all they could to get me a good rate.

They work with me.

Excellent! My premium just went down $30.00 per month due to my 6 months of good driving with Snapshot.

Insurance is good, but the price is too high.

Progressive has definitely gotten better over the years now that I’m back with them. I’m very happy with what they offer.

Nothing special, but no hassle.

I feel that given our age (83) and the small amount of driving we do (1,200 miles per year), our rate should be much lower. They claim that since my grandson, who was on the policy, had a not-at-fault accident, it will affect my rate even though I took him off. That accident had absolutely nothing to do with me. Unfair!

They simply have the lowest prices. We have switched for a better price, but other companies always raise the rate for some reason, so we go back to Progressive.

Everything has been great so far.

The price never goes down, and they offer no senior discount.

Professional and engaging. Best rates compared to all other companies by far. They have earned my business and my grateful loyalty.

Great

Progressive is a great company for car insurance. I’m going through an active claim with them right now, and I’m sure it will be adequately and sufficiently handled as in the past. I would like more discounts for being an excellent driver, though.

I've never had to use them, but their rates are too high.

Efficient

I'm so impressed with everything here today, I barely have words to say thank you.

Great claims service. Treated like royalty!

Good experience.

They are a great team, but I would like to see quotes from other providers to see if I can get a better price.

I got my insurance online and it was cheaper. The service man was very knowledgeable and helped me a lot.

Much cheaper for a senior.

I don't like that I have not received proof that I have car insurance or a policy number. I would like to have that ASAP.

I'm very satisfied with my car insurance.

It was the best value at the time, but before renewing again, I'll compare it to as many alternatives as possible because it's still too high compared to what insurance used to cost.

I feel like my rate is very high for a 63-year-old with a 10-year-old car.

Good, but I would like to reduce my insurance cost.

Started with good rates, then they went up and up, back to the old price I was paying.

They did what they could to get my premium within my budget limits without sacrificing the coverage I wanted.

Low cost

So far, so good. I may switch at a later date, depending on rates.

Good, no hassle.

I just started with Progressive. Thus far, they've been great. I saved over $900 from my previous policies with Allstate, and the coverage is the same or even better.

I strongly resent insurance companies penalizing drivers who honestly and willingly admit to having a no-fault accident (no violations and no tickets) by raising their rates, whether on purchase or renewal. It is unethical, and the government agency regulating insurance companies should prevent this action. Insurance companies penalize drivers based on age rather than the person's actual abilities. They assume that all young adults or all senior adults drive poorly and, therefore, unjustly charge higher rates. It is unethical, and the government agency regulating insurance companies should prevent this action. Progressive offers Snapshot, providing the driver a nice discount if this program is used. The problem? Snapshot—and I will presume all similar programs with other companies—is calibrated to high sensitivity levels, which incorrectly record the driver's actions. These calibrated high sensitivity levels are unrealistic in the driving world! My friends tell me regularly that I am a good driver, but Snapshot would paint a polar opposite picture. Snapshot is a program that is designed more to control the driver's actions than it is to help improve the driver's abilities or reduce rates.

Don't use Snapshot; you need more information about it.

I'm happy with Progressive. I was just comparing prices.

Good, and they have reduced my cost a little over time. My record shows 5 claims, all for glass, and I don't think that should be a factor in determining my rate.

It is a good price for full coverage.

Watch for policy increases due to hard braking disputes. One cannot explain examples even if other drivers caused you to "hard brake." Progressive increased my premium by two hundred dollars for a 6-month period. Insurance companies have an excuse to increase premiums by suggesting every hard braking counts as a potential collision. Very heavy traffic in the Sarasota area!

Expensive, but cheaper than anyone else.

It's been very easy to understand.

Good but high priced.

Good so far.

Happy with customer service and the time they took to explain coverage.

I had to speak to a representative instead of doing this online.

The representative was nice and gave me all the discounts.

I have only been with Progressive for 2 years. I have had the best experience! I have had other insurances, but Progressive, to me, is hands down the best! I even had a pretty substantial claim. I let someone borrow my car, and he hit another car, and both were totaled.

I have not had any interaction.

After being with Allstate for over 50 years, they became too expensive. Progressive has been very good to start.

Too expensive.

Got my rate cut in half because I did not get an agent involved and I drive low mileage. It was helpful, and I'm getting almost $500 back from my previous policy.

I'd recommend it to my friends.

Progressive is costing me extra because I'm not driving a lot. I'm being penalized for not driving more. Figure...

Insurance premiums are going up for no reason whatsoever. There should be options for cars that are seldom driven. Very unfair industry!

Look for cheaper alternatives. I pay $180.00 a month for standard insurance. No roadside, no windshield replacement, no senior discount.

Less expensive insurance is needed for us 80+ seniors, as our driving is minimal.

Outstanding customer service.

Fair, but prices are too high on renewal.

Average as all others, but usually the lowest cost.

I’m happy with Progressive. I’m not on the road every day. I'm retired and only go out when I need to.

Their pricing is competitive with good policy options. I did not give them a full star rating as I have not had to submit a claim, so I cannot rate how well they would handle such. I can only hope their claim processing is far superior to their TV ads!

It's been eight months, and I still haven't received my deductible back. I have uninsured and underinsured motorist coverage and still not made whole.

The cost is too high for full coverage on my car, including windshield replacement and liability on a Nissan pickup.

My agent is why I am considering a change. Very high price, and doesn't care to help lower our rates.

I spent an hour talking on the phone with a certified insurance agent who didn’t understand the concept of liability. After an hour on the phone, I was quoted a rate $9 per month lower than I had been paying. They had my car listed as a commute car, and I have been disabled and unable to work for the last 20 years. To make it even more special, they emailed me a quote for more than I had been paying. If they’re this bad at basic policy servicing, imagine their ineptitude handling an actual claim.

Continually increasing premiums with a continually aging vehicle.

It took weeks to resolve our claim back in October. I don’t appreciate my policy doubling in price. My wife and I drive no more than 3,000 miles a year each and are paying $3,465 annually. I don’t live in a flood zone, and our cars are in the garage.

For the most part, they're good. But when you have an accident, they want pictures and they give you an estimate from pictures. How can you honestly give an estimate from pictures? If you had a dented bumper or door, yes, a picture would work, but when your car gets rear-ended and then they tell you that body work and painting is done for 70 dollars an hour, what the hell? This isn’t the '90s or even the early 2000s. The estimate process is a complete joke.

Expensive, no significant loyalty discount year-to-year.

I am not happy with Progressive and the team they provided me with. I did not have the support I needed for my case. On top of that, my car is still not made whole. They haven't reimbursed me for my car rental fee, which is $1800, and the tire fee, which is $200, that one of their shops caused. I will be leaving Progressive after this case is closed because of the team I was assigned to, who didn't do their job to make it right for my car.

Too expensive. A 75-year-old widower with no accidents, no tickets, no DUI, and no claims is paying over $300 per month, which is totally ridiculous. Where are all these companies on Facebook and TikTok offering $39 per month for full coverage?

I could have a better monthly premium if you lowered it, as I have never had an accident or any tickets.

Progressive is the most expensive and offers the lowest coverage. Plus, their roadside service is unreliable when you need help.

I've never had to use it. I'm just paying a lot of money for low insurance coverage.

They would not insure me because I don't have a permanent address as a digital nomad. Then, because I bought a new car, they would not let me go back to the previous non-car policy I had with them to prevent a gap in coverage. Therefore, I either have to keep paying on a car I no longer have or go totally without coverage and can't return to the non-car policy. Totally inflexible, even though I have been a customer for many years. Also, they did not tell me about the non-car coverage after hitting an elk last year, which resulted in a gap in coverage several months later when I bought a car. I want to pay and get insured for a new 'used' car, and they take nothing into account as far as my faithfulness and reliability as a past and current customer. Progressive? NO. Not progressive at all.

Don't waste your money. They'll find any way possible to make extra money. I hit a ladder on the highway because it was either the ladder or another car, and I was made at fault by their underwriter, raising my premium. Then they added my husband, who I am legally separated from, onto my policy without my knowledge. I only found out after my premium went up $130 a month because he was arrested for a DUI, which has nothing to do with me. Then, in order to remove him, I had to make him an excluded driver by signing some paperwork and mailing it in, which makes no sense since we are legally separated and haven't lived together in years. Stay away, that's my advice.

In general, Progressive is okay for car insurance. My one complaint is that the premium is high. I don’t see much evidence that the discount is very helpful in reducing the cost (I have the Snapshot device on my car).

I just got a new policy that costs me $225.00 less than my previous one. I am absolutely disappointed and upset that I was charged $404.00 per month. Outrageous!

Shop around because they’re super expensive.

Half the cost of Progressive.

I love my new insurance, saving over $100 a month compared to Progressive.

They go back over 6 years for moving violations to increase rates and hold glass claims against you to raise the cost of premiums.

I got a low rate since I don't drive except to the grocery store and the chiropractor about two miles down the road. Then it kept going up. They said it was just an introductory offer... No one told me that!

Be prepared for a 20% price increase when it's renewal time.

Okay, I have had insurance since I was 16 years old, and I am about to be 42. I've been with a few different companies throughout the years, and never have I once had to send photos of my vehicle from the front, back, and sides, making sure it displays my license plate number along with my registration on every vehicle that I have on my policy, which is three. This is something I have never heard of an insurance company doing when first starting an insurance policy for your vehicle.

$90 more than USAA.

I've got Progressive and it has been the cheapest, otherwise I'd have something else.

Premium too high for how little I drive.

They offered a low estimate on repairs because they have their own shop.

I have Progressive, and they tripled my new quote in a different state.

Prices are terrible! I am 72, my wife is 68. No tickets, no claims, but insurance goes up anyway. Can't insure my vehicles differently. Have to have the same coverage on both, even though there is a 10-year difference in the age of the vehicles. Can't get the agent I wanted close to my home. Have to drive 1.5 hours to see the agent, instead of 30 minutes for the one I wanted. No loyalty to me at all for staying with you for three years.

They start out with a lower rate, then hit you with increases every pay period.

I have been driving for 55 years. No chargeable accidents, but my premiums continue to increase.

Too expensive. I hardly drive anywhere, and it’s $183 a month for full coverage.

Progressive increased my rates significantly due to a DUI two years ago. When it was removed from my record, I switched to State Farm because Progressive's pricing was too high for me.

Excellent in every category. I have full coverage for less than just comprehensive with Progressive, and they didn't increase my premium by $38 just because I moved to Eugene. They also didn't lie and say on paper that I requested the rate hike. What the heck?

They keep raising my rates. I'm a senior and only drive about 30 miles a month. I have a great driving record, so I don't understand the continued rate hikes month after month.

Too expensive for liability for my vehicle.

I find this insurance carrier too expensive. I'm paying monthly way more than I did with State Farm, where I had full coverage.

You are the worst insurance company that I have had in a long time. The reason for this statement is that when I got the insurance, I was told that I would only be paying $114 a month. Now, you are making me pay more than that, and I am having to pay over $300.00 a month. It is not fair to do what you did to me. I need my insurance so I can take care of my grandson, who is 5, and also my wife, who is on oxygen and needs to go to doctor's appointments 4 times a week. Now you sent me a cancellation notice, and I will lose my insurance on the 22nd of this month because you made my payment so high that I have to go without insurance. You are not letting me pay $114.00 a month. I am begging you to put my insurance back to $114.00 a month. Please help me out so my wife can get to her doctors and my grandson can get to school.

The premium is very high, and it's almost impossible to use the roadside service. Additionally, there is a fee involved. The service feels deceptive and overpriced.

The Snapshot program that is intended to get drivers discounts is fundamentally flawed. While I believe the intent of the Snapshot program is to encourage positive behavioral change, I find its execution—particularly the plug-in device with audible alerts—to be fundamentally flawed. My concerns focus on the audible alerts triggered during what the system classifies as “unsafe” driving events, most notably “hard braking.” During my participation in the program, I received multiple audible alerts attributed to hard braking. Upon reviewing the corresponding reports in the Snapshot mobile application, I observed that these alerts were recorded as hard-brake incidents. Because the application does not provide a data export function, I manually copied the event data to conduct my own review. In reviewing the overall data, approximately 90% of my recorded driving time resulted in a “Great job!” assessment within the application. Despite this, I was informed that my driving behavior placed me at risk for a premium increase. And yes, my premium has been increased despite having a clean and accident-free driving record.

Progressive started fine; it was the cheapest option but still seemed to have enough perks. However, there was no warning that the policy was about to expire and re-enroll, or more importantly, that the policy was going up in price. That's concerning.

My tip would be not to get Progressive - they raise your rates even when you have had zero accidents. Looking to switch ASAP.

I cannot see why my rates go up every 6 months, with no claims or tickets during that time period.

At the beginning, they gave me a great quote, but after I accepted and paid my insurance upfront, they began to renege on the original offer. They first tried to upcharge me $1,500 more and asked me for 5 years of declaration pages from my former insurance. I had been with my former insurance for 15 years, and they gladly complied with my request to upload and send Progressive the information they asked for. They shared with me that their request was a bit unusual. I ended up paying $600 more.

What to say about Progressive? You'll progressively pay more every year, despite having no claims, accidents, or tickets. Add more services and get bundle discounts, they say. What a joke. After bundling multiple policies and having been with Progressive for over 9 years with no reasons for our costs to keep rising, we attempted to get a loyalty discount of any kind—$3 off a month by adding a boat policy (we live in a city) is what we were offered, which cost $31 more for that particular policy, so no actual discount at all.

After being a loyal customer for several years, I find the company to be very disappointing in its loyalty to its customers. It is easy to add coverage and pay for that coverage, but I find the company is unwilling to reduce costs according to my coverage needs.

I'm disappointed that my rates were raised because a power line broke and set my tool shed on fire.

I had Progressive for about 12 years, and we were Emerald level clients. After 2 accidents last year, they sent me a non-renewal notice. I was upset, but it turned out to be a blessing because they were charging about $8,800 for full coverage for 3 cars per year. After shopping around online, I found 2 different major companies that offered the same policy for about half the price. I will definitely shop prices every few years from now on.

I have been with them for many years, never made a claim, and my premium is still going up.

I have insurance with Progressive, and because of my age of 75, I feel I've been discriminated against. While some cars pay less than $900 a year, I have to pay $2,800 because of my age. According to their agents, an elderly person represents a danger.

Increased my insurance by $400 in a 6-month renewal.

Regarding the claim I had, I thought Progressive would have backed me since I feel that the incident was not my fault. There was nothing I could have done to avoid the e-bike from hitting the rear quarter panel of the passenger side of my car. Instead, they decided to settle the claim. If I were in a better financial position, I would have hired a lawyer and fought this. Well, it is closed now. I sincerely hope my rate does not increase due to this incident. Lastly, I am waiting for a release from the other party's attorney assuring me that he cannot come back to me in the future. Alyssa Watson is supposed to send it to me as soon as she receives it.

They said it would be cheaper, but it wasn’t. I’m looking for more affordable car insurance. I’m 72 years old and have a paid-off 2008 Dodge Nitro. I don’t drive much now—I just need it to be legal on the road. I’m a safe driver with no tickets or accidents.

Progressive takes advantage of having your card on file. Without speaking with you about the renewal, they charged you twice what you were paying, so avoid them at all costs.

Rates seem high for seniors who drive low miles and don’t use their car every day.

Very unhappy with their quoting system! It feels like a bait-and-switch technique where they quote a very low rate, and then with each question, they raise the rate.

I was first given a lower quote, and it periodically increased even though I chose lower coverage.

Terrible—they were dishonest about posting rates and then increasing them.

Poor. It took weeks for an adjuster to decide whether we could repair the car.