Is Progressive A Good Insurance Company? Reviews From Over 21,403 Customers

So far, they have been the cheapest I can afford.

Their customer service has been good, working great with making payments on dates that are good for your budget. I haven't had to file a claim yet, so I don't have an opinion on that.

Everything has been honestly great. No issues here.

Great customer service!

I love Progressive Insurance. I have a great policy rate and am completely satisfied.

I'm very pleased with each person that assisted me in my decision-making. Excellent staff members! 👏 👍 👌

I've had comprehensive claims, and they were always handled well with no issues.

Quick and easy.

I advise friends to buy Progressive.

I have been with them for years. Just wish for a lower price.

Fast response and easy access.

They were the cheapest I could find.

Nice rates.

They are the BEST and the MOST affordable.

Good company, the most fair insurance I have found in the last two years.

Too expensive. Cost increase without prior advice.

I have not had any issues with them at all.

Best coverage and value.

Overall, a very good company. However, there are a lot cheaper options for the same coverage elsewhere.

It's been good!

Progressive is fair and I would recommend them to anyone.

I don’t like 6-month policies compared to a 1-year policy. I see a $90 increase in 6 months for no reason. If this happens again, I will go shopping for another insurer.

My experience with Progressive is very good! They are very courteous and knowledgeable!

I have been thoroughly impressed with Progressive. Actually, I wanted to go with them a while back, but it didn’t work out. I think it’s been a great company to work with. I have had far worse experiences with other insurance companies when it comes to them getting their money. After several months with Progressive, I experienced a situation where my bank changed, and my check wasn't direct deposited on a certain day. They simply told me not to worry about it, that it would automatically withdraw the amount needed when the check was deposited.

There is a limited number of times you can call for roadside assistance. I had a weak battery that caused several calls for jumpstarting.

Great service.

Very easy to switch providers and much less expensive.

Shop around for all insurance needs.

They have handled every vehicle problem to my satisfaction.

Cheapest rates around and good discounts.

Found them to be reasonable for the money.

I would urge my friend to sign up for accident alert. I forgot my phone on top of my car and realized it was there when I was going 60 mph. I heard a thud and thought to myself, "I bet that was my phone," and then suddenly my podcast shut off. I did a big U-turn in the middle of the highway, drove about 500 ft, pulled to the side, and saw a black object on the side of the highway a few feet down. When I picked up the phone, it was shattered. Life 360 called right away and Progressive shortly after. They both wanted to make sure I was okay, as my phone had shown an accident. That is a priceless gift. If you don’t answer at Progressive, they automatically dispatch an ambulance and police to your location.

Just switched to Progressive from State Farm due to poor service from a licensed agent.

They provide good protection for our car, but it's too costly for us. We are on disability incomes.

Agents are very helpful and listen.

I checked out five different insurance companies and they can't beat Progressive in prices.

They will give you the lowest price for insurance.

Very reasonable. They beat my USAA policy by a large sum of money.

Everyone I’ve talked to, even when I didn't ask for help, has been very good at their job. Some even shared information that may not have always been something they did before.

Less than any other insurance company.

Never had any problems while I was accident and ticket-free. The one time I had to file a claim as not at fault in an accident, I did not enjoy my experience. I appreciated getting my deductible in the end, but never updating me about repayment of the rental car besides saying that it “could be a while” is subpar.

Great! Very quick to switch over to.

No problems at all.

No problem at all. They do not increase rates every month like Allstate.

Good company. Fair rates.

I have minimum coverage to satisfy California requirements. I have auto payments set up, so there's no need to contact Progressive. I wish insurance rates were not so high.

The claim department was fantastic, but the rates are pretty high.

They keep me informed on how I can save money.

I don't have any issues other than the rates going up.

They're great about giving you a new policy when rates lower.

Wonderful and easy-to-use app.

Progressive will raise rates every 6 months like other companies, so you need to be prepared to call and negotiate for the best price. I've never had a claim, so I have no idea in that department. Thinking about overall service, I would rate them better than average, but they still have some room for improvement.

It was the best price I could find at the present time, but I’m looking to find a new company that can meet that and has great coverage.

I've been with Progressive for a while. I had to file a claim last year for an accident, and the agent was very prompt, caring, and friendly.

The best in insurance.

Fair money value.

Great pricing and wide coverage for vehicles.

I really liked Progressive when I first signed up with them for 6 months, and I thought the quote was fair. When I came up for renewal, they increased my premium by $200 for no apparent reason that they would give me. When I complained, they found a discount for around $40 and gave it to me. I just felt like it was a bait and switch approach!

Great company

So easy to get an auto quote and enroll. Also, the price is reasonable.

I would tell a friend to shop for a different company. The cost is exorbitant for someone who drives less than 3,000 miles a year, and that monitor that's supposed to help me save money beeps when I'm sitting still. It's frustrating. I'm trying to shop for better coverage at a lower cost.

They sign you on at a good rate, but then it goes up at renewal. The rates are too high.

Recently, my car was broken into. The back window was busted out, and there was damage to the driver's door handle. I filed my claim and waited to hear from someone because my claim was assigned to someone, but they didn’t reach out to me about anything. I had to call to get the repair fixed on my car. To top it all off, they don’t provide a rental or reimburse me for the rental at all. So, because someone tried to steal my vehicle, I'm out over $600.00 to get my car fixed, and they haven’t even reached out to me to see how anything is going. The only time I talked to someone from Progressive was when I called them. That’s not how you keep people in your business. I am looking for a different company.

Deceiving, at first cheaper, then ends up the same or worse in terms of cost.

I'm kind of disappointed. I had a snapshot on my vehicles and was supposed to get a credit on renewal, but instead, I got a $300 increase. I tried communicating with them, but was shut down. No discount and a 'take it or leave it' response.

They keep trying to add drivers to my policy who don't drive my vehicle. I called, emailed, used their app, and even wrote a letter. They still added other drivers and raised my rate.

Requires some documents with no flexibility before cancellation notice, even though the premium is taken out of the bank via auto-pay.

There was an attempted break-in on my 2013 Nissan where the cargo window was smashed inward. I ended up paying $650 out of my own pocket because they said I didn't have comprehensive coverage in my policy. I wasn't aware there was such a policy. I wondered what my monthly premium was actually covering. I live on a fixed income, so this has created a hardship for me.

Avoid signing up for the safe driver app. The data they collect is inaccurate and used to raise policy prices at the end of the term, even if you have no claims or accidents.

Don't get Progressive Insurance; they increase your premium without any reason.

Started at $150.00 and jumped quickly to $400.00.

They lowball you on claims. They are impossible to get a hold of when you have claims against other Progressive customers and take their time to pay out. They lie and say they aren’t supposed to pay certain things like taxes and contradict each other. I had been with them for years and my rates were ridiculous. My son lives with his dad and I was made to add him to my policy, which increased my rates by $600.00, so I switched.

Don't trust them. My rate increased by over $14 a month in less than 3 years, totaling over $49. I'm 68 years old and drive less than 50 miles a year, yet I pay $500.

Never had a claim, hardly drive my cars, but premiums increase exponentially.

I have no tickets or accidents, yet the prices keep going up!

Not cheap, but they get the job done.

Our current policy keeps going up and up every month. It’s funny they don’t tell you how that can happen or will happen. They just do it.

Progressive insurance is way overpriced. I have no tickets, no accidents, and no DUIs. I drive a Ford 50 miles a month, and they charge me $2200 per year. Completely ridiculous!

They give you a good price at the beginning, then they double the amount when the policy expires.

I feel like I am overpaying for my car insurance. The customer support couldn’t help me when I tried to arrange a payment plan after missing my autopay payment by a few days. They wouldn’t or couldn’t work with me to find a solution.

Too expensive, constantly changing rates.

Make sure you are getting the best value and coverage, and they will reimburse you for already paid bills that might be owed to you.

The quotes are ridiculously expensive, and the price changes every month. Why does the amount change?

I feel that Progressive's coverage is extremely high, and I have shopped around to find the exact same coverage with other carriers for almost half the price. I've requested Progressive to lower my coverage numerous times, and they say that it's as low as it can go. I have no DUIs, no accidents, and no tickets. I don't know what the problem is, but it's very disappointing, and I will be looking for different coverage soon.

I don't like that it takes so long to process payments from my debit card. It takes up to 12 days, which I think is ridiculous, especially since it's direct pay. It costs so much to have insurance, and you would think that because I have a good record, I would get more of a discount and better rates.

If there’s anyone in the household over the age of 15 without their own policy, they will be included on your policy whether you are fine with it or not. I didn’t tell them to add my daughter because she doesn’t have a driver’s license. That does not matter. They find out who lives in your household without you telling them.

I’m constantly disappointed because I get emails saying Progressive can save me money, but I never get the lower rate. My rate just keeps going up.

I've been with them for over 10 years, and my rates have gone up 20% over the last 2 years, even though I haven't had any accidents or claims.

The premium keeps going up despite the fact that I have never filed a claim.

Don't ever have a minor accident. They'll raise your rates beyond belief! They wanted to double my rates after a small accident with a small amount of damages.

Constant policy increases. No accidents or tickets, but I still see my policy increase every 6 months by $100-$200.

Good price.

I tried the Snapshot. It's horrible—beeping while sitting at a red light and while driving 25 miles per hour. It caused my insurance to increase unfairly. I am now seeking an alternative.

They charged me an additional $65 for my 18-year-old grandson who lives with me, even though he has no driver's license, no desire to drive, and only registered for an ID license. Prices are way too high also.

Good experience until recently. The rates are too high.

I had originally started my policy at $150 per month, and then out of nowhere, they switched me to bi-weekly payments instead of the monthly payment that I had originally agreed to. If I had any idea that they were going to do that, I would have shopped around more.

The gimmick with monitoring driving habits is flawed and exceedingly annoying. Rate hikes are routine. Monitoring actually encourages bad habits, such as not braking hard for amber traffic lights for fear of getting buzzed.

I have never missed a payment and have not had any accidents in years, yet my policy continues to rise. I am paying over $370 a month for 2 vehicles. I recently started shopping around for insurance and found it over $100 cheaper with every other insurance company I've gotten quotes from. Progressive seems to be charging more for no good reason.

Don't take the Snapshot device. It limits you to stop under 7 mph per second and not accelerate past 7 mph per second, with accelerations over 9 mph per second for an entire 4 months. If you fail to meet Progressive's satisfaction, they raise your insurance rate by 110%.

Costs too much and they penny-pinch when making a claim.

It is expensive, and the rates kept going up.

The customer service is good. The cost of the premium is overpriced.

"Progressive" describes their premiums. Raising home insurance $300 one year, then $700 the next year, for no reason, is insane! Goodbye Progressive!

Our first year's good price was just bait. They raised it every year, and again this year. In our years with them, we had one incident in which a driver tried to get out of close parking after a Christmas event before the crowd and messed up both the bumper and paint. We had an adjuster who could not be reached, was "busy," and wanted to argue with us that it had to be a moving collision even though the cars were unoccupied so they could increase it again. Handled very badly, and we were surprised and disappointed. We are shopping for a better company after getting another notice of increase.

A bit high-priced for retired drivers with no tickets or accidents in quite a few years.

I am not happy with them. They canceled my insurance and want me to pay the remaining balance even though my truck was parked, and I have to start over with another fee.

I'm not very satisfied with the insurance company due to overcharging for the insurance policy. I was quoted a smaller amount, but as time went on, month to month, they were charging me more and more. I am fed up and I'll find a better insurance company.

After paying $154, my bill went up to $577 monthly. I had to cancel.

It's okay if you like adding things to your policy and it goes up. They added my grandson and doubled my rates.

My advice is if you are going to Progressive, do it through an agent. Customer service is non-existent.

They overpromise savings! The app has weird glitches that caused me to lose full coverage on one car when adding new full coverage to another. They didn't protect my interest when I had an accident.

Progressive is the worst. I have been with them since I started driving, and they constantly increase my rate even though I haven't made a claim in 8 years.

Was good initially. Only been with Progressive less than a year. Initial rate was good. However, they have raised the premium a time or two in that short time. My driving record was spotless way before I went to Progressive, so there's no reason to raise this. I’m low risk! Looking for another company.

Insurance rates rise massively even if you are a safe driver. My rate went up 50% because my area is growing, nothing to do with my individual driving habits.

Price starts low, but after you buy the policy, the price goes up with each renewal. They often change the payment schedule without advance notice.

Like a breath of fresh air. Lower premiums and better coverage. Overall better customer relations and services.

Monthly payments are too high.

I have the best rate available at this time.

Progressive isn't cheap and they increase your rates at the end of your policy. Their Snapshot device does nothing to help lower your policy renewal rates.

They keep raising the premiums until I can no longer afford it.