Is Progressive A Good Insurance Company? Reviews From Over 22,675 Customers

Efficient and affordable for a 71-year-old.

Problems were solved.

No problems, everything is well explained.

Great insurance at a great price.

I would recommend this insurance company to others.

Lower rate for good coverage.

My wife unfortunately had an accident in October and was found at fault. The insurance coverage was good, the response was timely and the settlement was fair on the totaled vehicle. However, we found out our next month’s coverage price is being raised by $100/month. It was already high in my opinion, and now they want to almost double it! We bought a newer car, but it’s a Volvo sedan, still 5 years old, with tons of safety features. I’m tempted to just take liability insurance and negotiate with the finance company.

Very easy to work with.

Always compare prices and flexibility to choose what you want, not what they want.

It's awesome when you run low and need to move your payment date further out. Plus, the service is good.

Great insurance and they lowered my insurance quite a bit. I got a great deal with them and would refer anyone to them.

So far, it has been the best priced. However, I see a lot of advertising about lowering prices in Missouri. I'm very curious about whether I can lower my 6-month premium.

I had been with Earie for years. I was hit and injured through no fault of my own. The man that hit me had no insurance. Thank God I had uninsured motorist coverage. It has been a year and almost four months, and I am still having major problems from the wreck. Praise the good Lord that the store video captured the wreck. But that’s when I found out I was underinsured. That’s when I searched and found Progressive. I now have the highest insurance coverage for less than I was paying for Earie. Being elderly and disabled, I am thrilled.

Best overall.

I enjoy speaking to an actual person, and they are usually very helpful.

Okay for the most part. Rates are too high.

I would prefer not to have to shop every 6 months to maintain a lower rate.

Outstanding service

Best pricing for auto insurance in my area.

I've been with them for a while. It's a good company, but I don't get any discounts. I have no DUIs or accidents and I'm still paying over $100 a month.

It has been good, but I have found better pricing elsewhere.

I just started with them, but so far they have been great.

Quick response when I had two flat tires in a week!

Always available to talk and answer any questions.

Wonderful! Good pricing!

I'm still with them! Best prices around!

I had to switch to Progressive through AAA for a plan after I had two accidents. I have had no problem with Progressive, just paying the extra cost for my actions.

Excellent Customer Service

Reasonably efficient.

I am very cautious about giving out personal information. He handled it very well and explained why he needed it to help me. He did very well in answering my questions about my billing. I am shopping for better pricing. Ten-year-old vehicles that we drive maybe 2-3 times a week at most shouldn’t cost $600-$700 every 6 months. My GMC Arcadia sat in the garage for 3 weeks last month. I drove it 165 miles this week. I rode my trike 4 times, maybe 800 miles this summer.

They are a great company. The only problem I have is that we had a no-fault claim, and it increased my payment.

Every year they raise the cost of my policy with no claims, tickets, or DUI. I need something cheaper.

It’s just so expensive, even for the most slimmed-down version. I probably don’t even drive my car five times in a month.

It's been frustrating for me to be insured with them for so long without getting a discount. However, their insurance rates are lower than most other insurance companies I've looked at.

Good so far.

Excellent (and the app is easy to use).

Also, the insurance company is very good at working with the customer and very lenient on late payments. Altogether, a great company.

It's good so far.

Beats everyone else on price.

They are very good and very inexpensive!

I've been with Progressive for 20 years. It's not the cheapest, but you do get what you pay for. In times of trouble, they've always been there for us. Peace of mind is worth more than a few bucks in savings. Every time I go shopping to compare quotes, none can beat the price/coverage I already have with them. So I'm sticking around with them for now!

Compare all companies you can, then pick the one that offers the most for the cost.

Accurate, simple, up-to-date, and pleasant.

After being a Geico customer for many years, I am disappointed that my rates were much higher than Progressive.

Awesome and good prices.

Service is good.

No experience with claims handling, limited customer service experience.

It's easy, it's straight to the point, and you can get it behind you and not worry about it any longer. I also referred a couple of friends and got them much cheaper insurance through you guys. I like to pay mine six months at a time.

Excellent in all ways except price.

I recently switched from Geico to Progressive, and so far so good.

Good so far. I love my locked-in rate with Dillon.

All the car insurance rates are way too high, even higher than in NY or NJ. I save all year from my Social Security to pay to cover having a car. That’s a disgrace, especially for us older citizens with no accidents or DUIs.

Able to take care of all my insurance needs for my truck at a decent rate.

I'm pleased with the service and the simplicity of the app.

Expensive, overpriced, especially for a senior 73 years old who doesn't drive often, maybe 10 miles a week if that.

Always nice people on their end of the phone. They don't oversell, and they make the choices easy to understand. I will definitely be keeping my insurance with them!

No claims yet.

Excellent service.

Good price the first year. Expect price hikes after that.

The cost increases by at least 25% each year.

Progressive is too expensive here in Las Vegas. I can’t afford it along with my car note.

I'm not happy. It's gone from $215 to right at $300 in a matter of months. No tickets, no wrecks, but a vandalism incident when my granddaughter made me move to town! Fifteen other cars in the parking lot got hit for catalytic converters. I drive a diesel.

They do not base my premiums on how little I drive. I will be shopping around.

I had them before and you get no discount or incentive for staying with them. Their rates just keep going up every time you renew. The price is very high. I don’t know how they expect people to afford staying with them.

Not too happy with them. They raised my rates, and they said it was partly because people's pay has gone up. That is a quote from them!

I would not pick Progressive if I had other decent options. My insurance goes up every six months, even with no tickets, wrecks, or anything on my record.

They lure you in with an aggressive 6-month rate. After 6 months, they increase the price!

Just as expensive as all the other insurance companies and they will use anything they can to raise their premiums on their customers.

Good rates but horrible customer service.

Progressive added people to my policy who already have their own verifiable coverage, and now my monthly premium is $2,200 for my two vehicles with state minimum coverage. I will be switching back to Geico and will never use Progressive again.

Too expensive, but they provided the coverage we requested.

It is new and much cheaper. I saved over a hundred dollars and got more coverage and benefits. My driving record is excellent, and I have had a driver's license in three states. I had a B License in one state to transport customers from the airport to our parking garage where their car was located. All Progressive did was raise my insurance every year, not because of my credit, but because the people that live in the area own expensive cars. My $16.00 discount was only if I paid my policy in full. When I moved a year later, they kept putting people on my policy that I didn't know. So if I didn't call and tell them, I would have had to pay more. Say no to Progressive. No installments if paying monthly.

Rates go up, not down, even though you try to stay safe.

I accidentally let my policy lapse, and when I paid to restart it, the cost went up $30 a month.

I drive 3,000 miles a month, often in traffic. This causes a lot of stop-and-go behavior, sometimes even being cut off, resulting in hard braking. Progressive used Snapshot to increase my policy cost, even though my driving was superb. No accidents, no tickets, no claims.

Terrible customer service, incompetence regarding policy information, and an unjustified premium increase. They updated premium pricing to almost 5 times the price of competitors.

The policy costs are increasing instead of decreasing.

Progressive charges way too much for coverage. I have been with them for 10 years. They say I am a diamond member and get discounts, which, if applied, might be $5.00. $395 is way too high.

Very good so far. I had State Farm for 30 years until they priced themselves out of my market. Progressive saves me $200 per month for the same coverage.

I am currently with Progressive, but I feel that Progressive is on the expensive side. I am loyal, however, I am rethinking my loyalty.

I'm going to change them soon. They don't allow me to have auto payment, which costs me around $12 to send money to them, plus the high premium. They don't answer emails, and calling them is a hassle.

My insurance started out price-wise okay, but every 6-month renewal, the rate has increased by hundreds of dollars. I'm not very happy with rates that are way out of line for my 2026 and especially for 2016.

I would like to see some lower prices. I see people who are getting insurance for $39 a month, and mine is $172.

No accident in 40 years, and after 1 no-fault accident, they skyrocketed my premiums.

At 68, I expect to have insurance under $100.00 a month, but after 2 years, my insurance went up and Progressive gave no feedback leading up to policy expiration.

I'm paying too much for the agent's commission.

I didn't like how much the premium increased at the 6-month renewal.

They were not reasonable with the renewal rates.

I wouldn’t recommend this company due to constant increases in rates.

I bought the insurance at one rate and it has increased significantly with little explanation. I’m searching for new insurance.

Not very responsive to adjusting my rates now that I’ve paid off my vehicle.

They charge too much and they don't offer discounts for seniors. Their prices are always changing with hidden costs. They don't give people a chance to pay before they cancel your policy.

Not too bad overall, but they overcharged me.

The pricing just continues to change; it gets more expensive every month.

I have Progressive and wanted to find something cheaper. They were charging me more than I actually pay.

Progressive raised their rates by almost $300.

Rates keep going up even though I have a perfect driving record.

Go with another provider. The accident claim creation is very user-friendly, but the process afterward can be quite a headache. Their driving tracker is faulty, and they blame you for it, so if you don't advocate for yourself, you will be overcharged. Secondly, their price hikes are ridiculous.

Price increases once you join!

They raised my rate from $89 to $126 because I didn’t get a form or answer some questions.

Prices are too high.

I'm paying too much. I'm 67, retired, and have a good record.

I had insurance with them for several years. I canceled for 6 months because I signed my car over to my son. They did not tell me that I had to keep insurance, that it was the law. I never knew this and they have penalized me for this when I got another vehicle 6 months later.

The policy is in 6-month increments. At the end of the 6 months, the premium increases significantly. I was given discounts when I signed up, which apparently disappear after six months. It feels like a bait and switch operation.

Rates are higher than other companies.

Overpriced with no accidents in 50 years and no tickets. Prices keep going up, and their app shows heavy braking occasionally because I was cut off or driving defensively.

I have Progressive. I would not recommend them. They quoted me one price and took an additional amount out of my account. I didn’t mind the additional fee, but they should have told me they would take out the fee. That’s not honest to me.

Don't use them. I've never had a claim, and my rate keeps going up.

Find another company. I was scheduled online to pay $104.00, now I’m paying $110.00 with no notification.

All insurance for home/auto has been super high in the last few years. My Social Security will go up 2.8% next year, but my auto insurance will increase by more than 7%, and my home insurance will rise by 16%.

They raised my rates because I accidentally damaged the rear panel of my truck in my driveway. I’m paying $273 per month for two vehicles! That is way too much!

The accident was not my fault, but if you're older, they just blame it on you. I was hit in the rear, and the car ran up the side of me, denting my door and taking off my mirror as I started to move to the other lane. The other car was nowhere in sight when I started, and the driver didn't even blow his horn. They didn't even ask me about it and raised my premium from over $600 to over $1300. I didn't even turn it in to get my car fixed; I bought the mirror myself.

Do not allow them to pull from your bank account. They pulled a double payment without my knowledge. My son, who doesn't have a license or live with me, was in a car accident with me, and they decided he was of legal age and added him to my policy. I called and let them know he wasn't a driver and had no license. They haven't returned my money and are saying I need to fill out paperwork, which I didn't have to do when they added him on.

It was Progressive, but they canceled my policy while I was waiting for the bank to free my account when they froze my debit card because someone tried to hack me. A new card was to be ordered on the 3rd of the month, but the bank dropped the ball and reordered on the 15th. They only wanted the debit card for payment. I called to inform them, but that didn't matter to them.

Instead of getting lower, it's going up. Just a bad deal from them. I've never had any wrecks or tickets, no dues, nothing.

First, it was $109.00, now it's $153.00.

The price for a good driver is fair, but when filing a claim, don't expect this insurance company to make the process customer-friendly. I would not recommend this insurance company to a friend.

Shop around before you commit to Progressive Insurance because how Snapshot evaluates your driving daily could and will affect your next premium rate. Don't trust that the quote Progressive gave you initially will remain in effect permanently for the duration of your coverage with Progressive Insurance Company. Lastly, this company doesn't consider the economic state of the nation and the inflation affecting all Americans, even me.

I don't appreciate Progressive changing my policy because of the Snapshot evaluation between March 2025 and September 2025. That's when Progressive increased my policy from $305 to $330.75, and it will remain at this rate until the policy expires on April 5th, 2026.

Don't join Progressive. You request full coverage at maximum and get it for the other involved in an accident, yet nothing for your own vehicle. I don't call that full coverage, and it stipulates that if you're working when the accident happens, you're supposed to be fully covered. NOT TRUE! And I've been out of work for 7 days since the incident happened. I got hung up on and was told my vehicle wasn't covered for that specific damage.