Is Progressive A Good Insurance Company? Reviews From Over 21,403 Customers

They saved me so much compared to Amica, with whom I had been for over twenty years.

It's challenging to do everything online when you're not computer proficient.

Very satisfied with the agent’s service!

I got a good deal this time and would tell a friend to call and ask what options are available for them and also see what discounts they can get. Overall, it is great insurance.

Good company, but premiums went through the roof for someone with no claims, no traffic tickets, no accidents, or other violations.

Eight other companies have tried and failed to beat their rates, and the closest was still nearly $100 per month higher. A total joke!

The second car discount should be greater. After all, a single person policyholder can only drive one car at a time.

So far, so good, but I haven't had the insurance for very long.

I like Allstate. They are saving me $2,000.

Make sure what you're paying for in your policy is actually what you need.

Good customer service.

I am still with my current insurance, still looking for a cheaper premium.

Reasonable cost for coverage.

Great. The Progressive app makes life much easier!

Great prices. Good locality discounts.

Not yet, but the process was easy to understand. I am starting on 11/16/2025.

Very good.

Good rates for multi-coverage.

Excellent

Best I could find for the price.

More expensive than advertised.

I was with Toggle for about 3 years, and all of a sudden they no longer offered insurance after they took $31.00 from me. I went to Direct, paid $50.00, and then found Progressive and decided to go with them. Direct informed me they would charge a $50.00 cancellation fee after 2 days.

Haven't had a problem.

They are the lowest quote I’ve had for auto insurance.

Easy to deal with the agents.

Best price for your money.

I've checked around and they have the best price.

I'm working through a broker, who gives me great service. As far as Progressive, they seem to drop the ball on certificates and other standard things that need to be done to maintain the policy.

I called to confirm my payment options and I was provided with the information I requested.

Insure the car as per legal requirements.

I have had 4 experiences with them. I haven't had any accidents, so I can't say anything regarding claims. When I moved, my payments increased more than I am comfortable with after 5+ years with them.

Easy and user-friendly.

Shop around, but Progressive had the best price.

A little pricey but good.

I recommend them to a friend for their excellent service.

Lowest price, no dramatic increase in price, timely notice before the bill is due, no endless emails, easy access through the mobile app.

Great so far. Fair and affordable prices.

Progressive is the best insurance I've found so far. I've looked into the cheapest insurances around, and Progressive insurance always beats them out.

So far so good. Cheapest rates we found so far.

I shopped around and found this to be the best option for me.

The ease of switching providers was impressive. Progressive handled all of the paperwork for changing companies. The price difference between companies was staggering. I'm saving close to $700 per 6-month policy. No joke! They sent proof of insurance to my lender and a cancellation to the previous one. I've only had the policy for a handful of days. So far, so good. Thanks!

I've just started with them, so it is too early for me to decide.

Progressive always has the cheapest quotes but should include at least one roadside assistance call every six months since there are no claims of accidents. I'm paying for 2 cars to sit in the garage as I am disabled. But when I do drive, I would like to feel safe. I drive about 3,000 miles every 6 months total for both cars. So it's kind of money for nothing, but it's the law.

They resolved a claim I had on a wreck that I was at fault for within a week. Unfortunately, all of my compensation went to the lien holder on my title loan, but that's not their fault. It was mine, and at least most of the money paid off a large portion of my remaining debt on that loan.

I was shocked at how much my premium increased. I had to raise my deductible and lower some coverage in order to keep my premium affordable. I’m on a fixed income.

Had no claims, so it’s hard to rate.

Great claims process. Telephone agents are extremely helpful, knowledgeable, professional, and friendly.

Great company, great rates, good service.

Excellent pricing.

When asking for a lower quote or better quote, Progressive tends to remove essential services like rental car and tow service. If you are in an accident, you need both; otherwise, why have coverage?

The customer service representative was amazing. They lowered my rate with a policy review, saving me $60 per month. I'm very thankful.

Efficient and affordable for a 71-year-old.

Problems were solved.

No problems, everything is well explained.

Great insurance at a great price.

I would recommend this insurance company to others.

Lower rate for good coverage.

My wife unfortunately had an accident in October and was found at fault. The insurance coverage was good, the response was timely and the settlement was fair on the totaled vehicle. However, we found out our next month’s coverage price is being raised by $100/month. It was already high in my opinion, and now they want to almost double it! We bought a newer car, but it’s a Volvo sedan, still 5 years old, with tons of safety features. I’m tempted to just take liability insurance and negotiate with the finance company.

Very easy to work with.

Always compare prices and flexibility to choose what you want, not what they want.

The premium is excessive and exceeds the value of the car.

They offer the lowest premium, but with $2000 deductibles, no full glass coverage, no rental car coverage, and the requirement of a device to get a discount, the high premium (almost $200 or just over) causes me to choke every month. My car has been down for several months, and the good part about it is that I dropped my policy. I know it will count against me for not keeping coverage, which is a common issue across the industry, but I'm not getting pressured into keeping it. The fact that I will face higher rates is better than handing money to a company that isn't earning it.

When you switch to Progressive, they give you a rate that's too good to be true. Once you go with them and it's time for renewal, your monthly rate seems to increase for no reason at all, to the point where you are paying the same amount you tried to get away from with your current insurer.

The new car insurance is $230 less for 6 months, mirroring the coverage offered by Progressive.

The insurance is expensive for my income, as I am on a fixed retirement income.

Rates are too high.

I found their prices are a bit high.

Cheaper prices.

The price keeps going up without any accidents or tickets.

My rates doubled, and to get them back down, I have to get a new quote. Why make it hard for your customers? You lost my business.

After getting my new policy, within a month they canceled me because of "too many endorsements" within the 60-day window period. I called and spoke to a member of the underwriting team and explained that I traded in 2 vehicles for 2 newer ones. Evidently, I was told I should have waited to do that. The bottom line is they should inform the customer either in a written statement or verbally of this clause. Very disappointed and would not recommend this company to anyone.

I'm paying too much for coverage on a 25-year-old auto. I drive less than 20 miles a week, have no DUIs ever, and no speeding tickets in 20 years. I'm charged over $75 per month for a vehicle which is garaged and used very little, many times not at all.

The app is difficult to navigate and the insurance is expensive.

I found less expensive insurance from another major company for less money!

Progressive was okay until it came time to renew my insurance. They raised my rates by $36 without my knowledge. I was given a 1 on my trips. I later found out they were not only using my phone information but also my son's phone information. He would Google for a location and they would say it was me. I definitely knew it was not my phone, especially the last time.

Always shop around because you're guaranteed to have a rate increase at policy renewal time. I'm in my 50s with no tickets or accidents. They tried to increase my rate by over $100 per month.

Progressive kept having me send information over and over. They can call it Emerald Service; I call it a hassle. After 21 years, trying to buy a different policy was ridiculous. I'm changing insurance companies due to the extreme hassle to renew.

They charge too much and the "discounts" aren’t noticeable. If you make a claim, no matter how long you have had their insurance, they won’t wait a second to increase the price of your policy. It's as if you haven’t paid enough to cover that claim and more while being insured by them. So, guess what, nothing really sets them apart to make them stand out as better than anyone else you can get a policy with.

We are both seniors, and it is very expensive. We do not have any citations, and we both have clean records.

Way too expensive for people with perfect driving records.

Progressive is too expensive here in Las Vegas. I can’t afford it along with my car note.

I'm not happy. It's gone from $215 to right at $300 in a matter of months. No tickets, no wrecks, but a vandalism incident when my granddaughter made me move to town! Fifteen other cars in the parking lot got hit for catalytic converters. I drive a diesel.

They do not base my premiums on how little I drive. I will be shopping around.

I had them before and you get no discount or incentive for staying with them. Their rates just keep going up every time you renew. The price is very high. I don’t know how they expect people to afford staying with them.

Not too happy with them. They raised my rates, and they said it was partly because people's pay has gone up. That is a quote from them!

I would not pick Progressive if I had other decent options. My insurance goes up every six months, even with no tickets, wrecks, or anything on my record.

They lure you in with an aggressive 6-month rate. After 6 months, they increase the price!

Just as expensive as all the other insurance companies and they will use anything they can to raise their premiums on their customers.

Good rates but horrible customer service.

Progressive added people to my policy who already have their own verifiable coverage, and now my monthly premium is $2,200 for my two vehicles with state minimum coverage. I will be switching back to Geico and will never use Progressive again.

Too expensive, but they provided the coverage we requested.

It is new and much cheaper. I saved over a hundred dollars and got more coverage and benefits. My driving record is excellent, and I have had a driver's license in three states. I had a B License in one state to transport customers from the airport to our parking garage where their car was located. All Progressive did was raise my insurance every year, not because of my credit, but because the people that live in the area own expensive cars. My $16.00 discount was only if I paid my policy in full. When I moved a year later, they kept putting people on my policy that I didn't know. So if I didn't call and tell them, I would have had to pay more. Say no to Progressive. No installments if paying monthly.

Rates go up, not down, even though you try to stay safe.

I accidentally let my policy lapse, and when I paid to restart it, the cost went up $30 a month.

I drive 3,000 miles a month, often in traffic. This causes a lot of stop-and-go behavior, sometimes even being cut off, resulting in hard braking. Progressive used Snapshot to increase my policy cost, even though my driving was superb. No accidents, no tickets, no claims.

Terrible customer service, incompetence regarding policy information, and an unjustified premium increase. They updated premium pricing to almost 5 times the price of competitors.

The policy costs are increasing instead of decreasing.

Progressive charges way too much for coverage. I have been with them for 10 years. They say I am a diamond member and get discounts, which, if applied, might be $5.00. $395 is way too high.

Very good so far. I had State Farm for 30 years until they priced themselves out of my market. Progressive saves me $200 per month for the same coverage.

I am currently with Progressive, but I feel that Progressive is on the expensive side. I am loyal, however, I am rethinking my loyalty.

I'm going to change them soon. They don't allow me to have auto payment, which costs me around $12 to send money to them, plus the high premium. They don't answer emails, and calling them is a hassle.

My insurance started out price-wise okay, but every 6-month renewal, the rate has increased by hundreds of dollars. I'm not very happy with rates that are way out of line for my 2026 and especially for 2016.

I would like to see some lower prices. I see people who are getting insurance for $39 a month, and mine is $172.

No accident in 40 years, and after 1 no-fault accident, they skyrocketed my premiums.

At 68, I expect to have insurance under $100.00 a month, but after 2 years, my insurance went up and Progressive gave no feedback leading up to policy expiration.

I'm paying too much for the agent's commission.

I didn't like how much the premium increased at the 6-month renewal.

They were not reasonable with the renewal rates.

I wouldn’t recommend this company due to constant increases in rates.

I bought the insurance at one rate and it has increased significantly with little explanation. I’m searching for new insurance.

Not very responsive to adjusting my rates now that I’ve paid off my vehicle.

They charge too much and they don't offer discounts for seniors. Their prices are always changing with hidden costs. They don't give people a chance to pay before they cancel your policy.

Not too bad overall, but they overcharged me.

The pricing just continues to change; it gets more expensive every month.

I have Progressive and wanted to find something cheaper. They were charging me more than I actually pay.

Progressive raised their rates by almost $300.

Rates keep going up even though I have a perfect driving record.

Go with another provider. The accident claim creation is very user-friendly, but the process afterward can be quite a headache. Their driving tracker is faulty, and they blame you for it, so if you don't advocate for yourself, you will be overcharged. Secondly, their price hikes are ridiculous.

Price increases once you join!

They raised my rate from $89 to $126 because I didn’t get a form or answer some questions.