Is Progressive A Good Insurance Company? Reviews From Over 24,998 Customers

It's a good insurance.

I've enjoyed Progressive for the past year; however, there are several companies with much lower premiums. And right now, money is tight due to rising food costs.

Progressive is great so far, but I've never had a claim, so I'm unsure how they handle those.

Very good. They readily lowered the cost when we changed autos.

So far, so good. However, I drive roughly 5,000 miles per year and feel the premiums are not factoring that in.

Very nice job and I like everything.

For my area, they have the best price so far that I could find.

Plan for your insurance rates to go up from year to year for no apparent reason.

My experience was positive, just very expensive.

I have Progressive. I'm seeking a lower rate for senior low mileage.

I’m very satisfied. They were very reasonable, and I got all the coverage I wanted and needed.

Good all around. Price can change quickly. Customer service is excellent.

Great company, but the prices are way higher than they should be when you have no claims, no tickets, etc.

No problems so far, but no claims either. There are cheaper providers, but customer satisfaction is rated lower.

Progressive Insurance is the least expensive option for me. I’m on a fixed income, so cost is very important. They also process claims efficiently and quickly.

I am overpaying.

Haven't had to use our vehicle insurance coverage since we have been driving.

Great coverage, great price.

Okay, but I wish their payments could be at your discretion every month instead of only four months of the six-month policy.

Get your quote from an independent agent and not the company. I don’t understand why there are different prices for the same coverage. Also, please allow cancellation online, especially when it’s been replaced through Progressive.

Found less expensive insurance with the same coverage.

Distant but no problems.

Good price with high-level provisions and a good reputation.

My premium is too high for my driving history.

Good price.

I wish car insurance was not so expensive. It should be based on your driving record, not the area you live in.

I had a very good experience with Progressive auto and tent homeowners.

So far, so good. No problems, and the app is great.

Great, just looking for something that's cheaper.

Never had a claim. There should be a discount for that.

Best price for the coverage.

Good coverage, nice respectful people, always provide feedback.

Shop around and look at offers carefully.

Progressive is tops in knowing the product and providing the product.

I have had no problems. Recently, they raised their rates.

They tell you one thing and do another. My bill went up without them telling me why. I'm looking for someone that will explain why.

Complex

Excellent customer service!

They worked hard to get me the best rate.

The only problem was that Progressive said they would contact my old insurance to let them know I have a new policy, but they didn’t. Now they say I owe them money for two weeks of coverage after the cancellation date.

Costs too much.

When it comes to driver age cost for insurance, this company is very expensive. Don't believe the ads on TV.

It's very frustrating to work with them online. Passwords don’t seem to work, and there are issues with the username. Just a lot of problems with that aspect of it.

Recurring issues with rate changes on bills.

Too expensive.

Good value based on comparison to others. Easy to use website.

Apply online and pick the coverage you want.

Good, just a little too high on cost.

The insurance rate is high. I've never had an insurance claim, DUI, or anything that would cause a high premium.

I've been with them for a long time. I bought a new car and everything doubled in price, so much for the loyalty program. I have no tickets and am considered a safe driver.

It's okay, they raised my monthly payment and when I called and asked why, the lady said it was because of trains. We have no trains in our area; the closest train is over 74 miles away. Then she said it was just the area. Funny thing is, my daughter lives right beside me and hers didn’t raise. I have no accidents or tickets. She also said that it was a rate adjustment. I guess I was the only one to get it.

Easy as 123: sign up, get coverage, relax.

It's good value for the money, but policy/price transparency could be better.

My insurance went from $112 for full coverage to $150+ for the same coverage. I moved to a smaller town in the same state and a less touristy area!

It's been pretty good so far. The pricing could be better, but other than that, it's been good.

Progressive is fine. It would be great to pay a lower rate since I don't drive 50 miles a week. I'm retired and usually only drive to doctor appointments or run errands.

Fair price and recently issued me a refund check.

My present coverage is fine as I am happy with them. The tips I would give to a friend is that I would recommend them highly!

Just recently bought this policy, so no opinions yet.

The price for new customers is cheaper than for those renewing, and that annoys me.

Excessive cost. No discounts for good drivers.

Premiums are way too high in cost.

If you want an endless audible monitor in your car to qualify for discounts you've earned, then go with Progressive. I cannot stand the monitoring device. For example, if someone pulls out in front of you, stops short, or steps into traffic ahead of you and you brake harder than usual, you're penalized. I despise that. I should not be penalized for being a responsible driver. 48 years on the road, no accidents or violations, yet I'm monitored like a 2-month-old.

Need more accident forgiveness for no-fault accidents instead of raising the policy cost.

They provide good coverage most of the time, but they didn't cover a claim and raised my price, which I didn't think was right.

Since I've been with them, I have not gotten into any accidents, yet my rate rose by $100.

To start, I had minimum coverage for a very old car. Two incidents have happened since. I was a victim of a hit and run on the freeway, and Progressive denied my uninsured motorist coverage. I had to sue to get covered and get my car fixed and my medical injuries taken care of. They said they needed the information on the other car. It was a hit and run, there was no information. In the second incident, someone ran into me as I was backing out of my driveway. Although the person was speeding in a residential school zone, because I was moving at two miles per hour backing out of my gate, the law says I was at fault. That made no sense, and they did not provide respectable representation to address that. Now my insurance premium doubled this month. Welcome to the reality of Progressive Insurance. The ads do not represent the reality.

They have changed my price 3 times in one month. I have no idea why. I’m switching because I can’t get answers.

Awful experience. They raised rates over 36% for a small $1,000 property damage claim after having no accidents and being insured for over 6 years. They denied a claim for no reason. Terrible company.

Very bad about transparency. I was told if I decided against using their "tracking" device, it would change my cost by $100 for a year. When I decided it wasn’t for me, my rate went up $180.

Way too expensive for a perfect driving record.

Progressive is a very unforgiving insurance company. I was with them for 16 years, paid on time every month, and had no claims during that time. Then I had 2 claims in a year, and my insurance went up almost $200 a month. When I called customer service about it, the representative was rude and practically laughed at me. Every 6 months when the policy would renew, it would be a few dollars more, and I dealt with it, always asking myself why it went up and not down. I felt like a good, solid customer and a safe driver. Over the years, I have paid them more than they’ve paid out in claims. Probably shouldn’t have done the math on that.

My biggest problem is with your Snapshot program. It is fundamentally flawed, and I am qualified to state that since I was a major player in the development and implementation of driver safety programs. When insurance premiums are decreasing and you were forced to refund premiums to policyholders, my premium was increased. I am happy to say I am no longer insured with Progressive. My semi-annual premium for one vehicle was $740, and my new semi-annual premium for two vehicles, one being brand new, is $1100. The quote provided by Progressive for the two vehicles was $1296.

I pay more than I should have to pay! No accidents, no tickets, no DUIs, and my car is driven less than 15 miles a week. It is a 2017 Corolla bought brand new for a little over $16,000.

Great company but expensive. I have been looking around and found the same benefits for $800 less per year.

For some reason, my rates increased by over $100. I tried to adjust coverage so it would not be so much, but to no avail.

I drive less than 150 miles a month and can’t get a better rate.

Price shop—Progressive is not the lowest. Customer service has declined over the past few years. When you call, they seem annoyed and push you to use the website or app in the future. Their product knowledge is poor as well. I’m switching companies after several issues.

After being insured with Progressive for nearly 8 years, they made my policy non-renewable due to hearsay from a repair shop in their network. This shop took 3 months to repair my vehicle after a deer hit it, and I had to take the vehicle back several times. I was not happy, but the manager at the repair shop claimed I threatened him, so Progressive canceled my policy.

Outrageous payments. My policy increases without notice or explanation. I am planning to change companies.

I pay $278 for just liability on a 2013 Nissan Murano. I think this price is ridiculously high.

Progressive gives you a good rate initially, then increases the rates upon renewal. I was persuaded to install a monitor in my truck to check my safe driving activity. Even though I had very few hard brakes and essentially zero fast accelerations, my rates went up because my history indicated I made too many short trips. I average about 8,000 miles per year driving in a small suburban area. Also, when my wife passed away and I removed her and her SUV from the policy, my premium rate increased by about 20%. Why did that happen? My wife's SUV accounted for about 60% of the miles driven. Additionally, when I try to reach my agent, it takes several phone calls to get through to her. I am very dissatisfied with Progressive.

They increased the price of my monthly payment even when I was found not at fault for the accident.

Rates keep going up despite having no accidents or tickets, only based on where I live.

They changed my monthly rate by more than $20.00 per month. Very disappointing!

Don't go with Progressive. They keep raising my premiums $30-$40 per month every 6 months. I'm 59 years old and have never been in a wreck that was my fault, never filed a claim, don't speed, don't take off fast, don't tailgate, and never have anyone in my vehicle with me. If anything, my premiums should be going down.

I thought I had good coverage with Progressive until I got into an accident. Claims agents were nowhere to be found and never called me back. Then they said that the money ran out and if I had any medical bills, I would have to pay them on my own. I've never had that happen before with any other insurance company, but I hadn't even sent one bill in when they told me that there was no money to cover anything else. So I was stuck owing several thousand dollars worth of medical bills.

Rates have done nothing but increase since getting my policy, even though there have been zero claims or things like speeding tickets since starting my policy. Every renewal period, it increases.

Adequate. They have gotten too expensive.

Not great at all. My quote gets higher with every policy renewal. No accidents, no tickets, great driving record, yet it still gets higher!

Costs way too much for as much as I drive. I retired and only go to the grocery store 2 miles away and church 1 mile. Why should I pay so much? I'm on social security and I can barely pay rent and buy groceries!

I was quoted $40-$60 less, and then she asked me two more questions. I couldn’t believe it when she said, "Oh, it’s changed," and it went up by $60. I stay with them because I’m tired of looking, but they could’ve been better. I’ve been with them for over 10 years for my commercial truck and two pickup trucks.

They raise the prices whenever they want with no excuses. I've gotten 4 to 5 stars with my snapshot, yet they raised my price by $100 after 6 months for no reason. Worst insurance company ever.

Our policy premium continues to increase every year to the point that it is half of our monthly home rent. We are deeply disappointed by this trend as we have been with them for over 10 years.

Progressive is too expensive. I've had 5 years with no claims, over 3 years with no tickets, and a clean driving record, yet my new policy is over $300 more than my last policy.

I would advise anyone to use caution when considering Progressive, as their agents find ways to drastically increase the originally quoted rates and use other people's driving history to financially penalize those who have a good driving record.

I have Snapshot installed to get a better discount. I tried to adhere to the requirements by keeping at the speed limit or slightly below. I had a few hard brakings due to cars either cutting in on me or almost hitting my car. But my new policy rate has increased by over $200.00. Snapshot has caused tailgaters, honkers, and one-finger salutes from passersby. If I remove Snapshot, I lose the discount they have given for having it installed. Useless, in my opinion.

It's a lot cheaper than Progressive.

They're okay, I guess, but it's too much money for me. I need a cheaper policy, and if I find one, I might change.

I hit a fox, which knocked a headlight out, and I needed to have the bumper replaced. The fog lights were also damaged, totaling $1,700 in damages. I filed a claim but didn't receive anything except an increase in my insurance from $266 to $340.

I'm moving to a different insurance company today. I was told I would be paying $230 a month, but I'm actually paying over $400. Feels like a bait and switch.

Progressive is too expensive. My insurance premiums have increased twice in the last two months. How do they expect a person on a fixed income to pay $188-200 a month for car insurance and still be able to cover all other expenses, pay rent, buy food, and just live day by day?

Don't use! Started off with a low rate, then it doubled on the first renewal.

Too much money for the amount of miles I drive, especially when I have no accidents, tickets, or any moving violations. I’ve been a professional driver for over 30 years with 2 million miles of safe driving.

I've been with you guys for two years and I haven’t received much of a discount. It’s still 300 and something dollars a month. How come I can’t get a better discount? It’s still $329 a month.

I updated my policy to add my children, and they downgraded me from platinum to silver status, raising my policy by over $700. They also requested documentation on vehicles I already had on my policy and allowed someone to fraudulently gain access to my policy.

They covered a claim, but I had a second claim that they didn't cover and still raised my monthly premium, which I didn't think was fair to me personally. Otherwise, a good company.

They sign you on at a low price, but the next year it starts going up significantly.

They raised my plan to $166 a month. After I dropped my second vehicle from the coverage, they said it wouldn't go down, and I'd still be paying that amount. Well, I'm not paying that. My new vehicle is financed, and I work part-time. I will be leaving them.

They increase the price every month without explanation.

They charge too much for vehicle insurance for poor coverage.

Overall, our past experience was fine, but when we hit hard times, our rate really ramped up. For being with Progressive for so long, I’d like to see a slightly lower payment.

They offer terrific discounts to lure you in and then raise rates. Coverage is inadequate.

Rates are good at first, but then they just keep going up. It's crazy.

They quote you one price, then after 4 months, they started charging almost double after that.

I have Progressive. After the initial 6 months, they raised my rate. I had no wrecks, speeding tickets, or claims.

At the inception of the policy, the prices were great for Progressive Insurance. When my policy was up for renewal at 6 months, my insurance premium went up over $1,000.00 for 6 months. Nothing changed on my insurance, and I didn’t have any accidents. I was told this was because of “inflation.”

Overpriced. It needs to be lower. I drive less than 5,000 miles annually. No wrecks are my fault. No tickets.

I removed and added a vehicle, and I received four sets of paperwork with different totals.

The insurance is incredibly high, and every time I pay, it changes.