Is Progressive A Good Insurance Company? Reviews From Over 24,998 Customers

Works with you and for you as a customer.

Coverage is okay, but the price is a bit high.

The price is high. Online service is good. Coverage is average.

Too expensive.

Progressive Insurance is the best.

Everything is okay now. They need to reevaluate the premium when it comes due, not just automatically raise it.

Great

Shop around. They offer good and low insurance costs.

Try not to have accidents because the policy goes up a lot.

Compare Progressive prices to other insurance companies because they are competitive.

Pricing is not what the ads state.

The best experience I've had thus far!

Very good insurance, no problems to complain about.

The only thing I don't like is their high charge to renew your policy.

They are very expensive. I just purchased a new Buick Encore and my insurance went from $78.83 to $132.83. I am a 60-year-old widow on disability. Everyone is talking about companies overcharging for years (25 years), and customers are receiving some of that money back as a refund. I would like lower auto insurance and to learn about this refund if it is real.

Progressive is about the same price as other insurances, but they're flexible, fast, friendly, and it's easy to apply online. All in all, great service all around.

Your survey asks for ratings on aspects I have not experienced, such as claims processing. I have not had a claim, so I cannot evaluate. This is only an example of several such categories. Poorly designed and not applicable survey!

The service is pretty good. I appreciate what they do for me.

Rates are too high! I’ve been driving since I was 16 with no tickets, at-fault accidents, or DUIs. I am 61 now with the same record, and my rates are still high. I shouldn’t be paying a very high dollar for insurance, even on a bundle package.

I haven't had a claim with the company, but a family member has coverage and she couldn't think of good things about them!

They have helped me when I needed them.

I really like Progressive. They have a nice attitude.

Make sure that you do a new quote at renewal time. If I had stuck with my current policy, I would have been paying $50 a month more.

The first 6 months you get a great rate. Then this 6 months I’m paying $197 per month.

I've had no problems. I like the agency I am with. They have always handled any issues quickly and efficiently, as painlessly as possible.

Great online and app service.

Much better than my old insurance company. I saved almost half by switching to Progressive.

They were much cheaper than my previous company and they are very informative when it comes to any changes to my policy.

They are always helpful, knowledgeable, friendly, and will make sure to have answered your needs or find someone to help.

Progressive Insurance has been a positive experience in every aspect. Good rates, never have to wait long on the phone. I did get quotes at other places, but Progressive held true with the best prices.

Good. I use Progressive now.

When NC decreased rates last year, I called Progressive and requested a new quote for my 3 vehicles. They politely did that, and I’m saving over a hundred dollars a year just for requesting a new quote. I have never had to file a claim, so I can’t speak to their claim services, whether good or bad.

I have Progressive, and if I don’t get a new quote, my rates go up by $25-$30!

Affordable coverage. Great claims handling. Quick service and satisfactory results.

Great price! Easy to change from one company to another.

I tried to get another quote recently and couldn't find anything cheaper than what I already have.

I am very pleased with Progressive. I have not made any claims, but so far I am very pleased.

Service, support, and price are good.

They're okay, budget-friendly, but they stick it to you when you make policy changes. That's why I'm shopping. If they'd take care to keep customers, we wouldn't have to shop each time the price hikes.

They raised my premium without telling me.

Amazing.

I’m very happy with B&W Progressive Insurance in Washington, PA.

Good customer service and communication.

When your insurance is due, unless you’re extremely content, check with a few other places. If your insurance goes up for no apparent reason, check with your company or the agent you’re dealing with to find out why. If you find the same coverage cheaper elsewhere, before changing, contact your agent or company again and see if they can match it or do better. And always look at the reviews of an agent or company before deciding. There are good and bad options, and many to choose from—try not to make a bad decision.

I think it’s a little high. I don’t drive more than 50 miles a day, and there’s no discount.

My claim was handled efficiently.

I’ve never had issues with them. Every six months, I pay and trust that they’ve got my back.

Very good—easily better than GEICO when it comes to claims. Their agents are well-schooled and provide relevant information in a timely manner. They’re not the absolute cheapest, but they provide good value for the money spent.

When I signed up for Progressive Insurance, I was told in writing that I could get a better rate on this policy and save by switching to Progressive Insurance. So I changed my insurance to Progressive. Not only did it cost more, but even though it was only about $10 more, I am still paying $191.00. This is unacceptable to me. These companies are taking advantage of us as consumers because we have to have a certain type of insurance to be covered through our loan agreement. This is what's so upsetting about the insurance companies.

Great price, great service.

I have excellent service.

Great customer service, very efficient.

Switching to Progressive saved me a lot of money.

Great service. Always rated as #1 when looking to replace them. Many companies rate them above average.

The rate has gone up, so I'm looking for a new policy.

Watch out for rate increases.

Expensive, but no one is cheaper.

Overall great customer service at a fair price.

Lower price.

Go directly to Progressive Insurance to save money and get the coverage you want.

No integrity, incompetent. Long story short, I made changes to my recent policy before the start of the effective date. I returned all requested documents by fax the same day I received them. Not having received the new policy by the renewal date, and to avoid losing coverage, I paid for the policy without the changes in full and was told the amount I would be reimbursed. Yet, the changes were never processed. After multiple calls, each agent saw, as I did in my account, that they had received the documents and submitted an urgent request to process the changes and my reimbursement ASAP. After 3 months, and through one dedicated agent, a new policy was finally processed, but it was still incorrect and an incorrect refund was issued. I'm still fighting. Now it's time for renewal and they've sent a renewal policy which is still incorrect. FYI, do not change policies, cancel them and create a new one.

Horrible, they raised my rate from $588 to $800 because I switched policy before 6 months.

Overall, it’s okay. For the amount you pay, you can find another car insurance that is a lot cheaper with the same coverage. They don’t really offer that many discounts.

Price increase on first renewal.

Progressive canceled my policy without telling me because they needed a picture of my normal F250 pickup. I had to pay fines and higher insurance due to Progressive's lack of communication.

I have been with them for a long time, no accidents, no tickets, and my rate was raised again at the beginning of the year to $122.00 a month. That's ridiculous. I will be dropping them very shortly.

Every renewal my rate went up. Every time I asked, it was blamed on industry trends, inflation, or whatever excuse they could come up with. The last call I had with them before deciding to switch, I was inquiring about my new teen driver. When I wanted to add them to the policy, they said just the fact of me calling would now automatically add them to the policy, and I had no choice but to add them because my state requires it. After the call, I found out that is not true. It's a misrepresentation. Progressive doesn't allow it because of some laws in my state.

I drive about 15 miles a week sometimes, and some weeks not that much! I have a 2017 Toyota Corolla bought new. It has 16,200 miles, no tickets or accidents. I pay almost $90.00 a month, which is way too much!

My price kept going up, and I’ve never had an accident or a ticket.

Shop around; they just doubled my insurance, making it very unaffordable.

They are not helpful if you have their app and don't use a phone holder. I called them and let them know that it was showing phone usage when I wasn't using my phone. I even had video from a rider as evidence because I don't have a phone holder. They said that was my problem and it's in the policy that a phone holder is required. I looked and don't see it in the policy, and they doubled my rates.

I was with them for about 5 years, and after making a claim, the cost to renew my policy was doubled.

Representatives I talked to have been rude and dismissive. They blame you even for accidents which are not your fault. Their premiums are too high and then their deductible makes it like you don't even have coverage.

Very poor service. They raised my rates from the initial payment. The quote was $50 and some change, but now it's $103 and some change monthly. There was no reason given for the change.

Be aware that even with a near-perfect driving record for over 50 years, no speeding violations, and no DUIs, an unfortunate parking lot bump while backing up caused my rate to double.

Make sure you read the small print, and don't expect your rates to remain the same. Even if you don't have any violations, they will still find ways to charge you more.

If you cancel, don't expect to get a refund for quite some time, even though they get paid immediately.

They charged me for people living in the same house who don’t drive my vehicle, even after I had paid the full policy amount.

Good at taking my monthly fee, bad at following up on a claim and keeping us informed of the process.

They emailed me, telling me they had cheaper insurance for the next six months at $97, and then sent me a renewal at well over $100 per month. Later, when they saw I was looking for other insurance, they offered me a discount again. I did not ask how much because I don't want to do business with a company like this.

Hugo lets me pay at my pace and doesn't harass me with constant calls.

They started out with low rates. I used their device, which showed I was a good driver and drove less than 3,600 miles a year, yet my rate still doubled in less than 3 years.

They are ridiculously expensive. I’ve been using them for almost 10 years. Not one accident or moving violation, yet my rates have tripled. There's no excuse for this exorbitant price gouging.

I am not happy with the insurance. There are two small toolboxes installed on the back, and they canceled my policy saying it is a business vehicle. It is not! They see how I drive through the snapshot device; I drive once a month. Hardly a business vehicle.

So far, infinitely better than the 10 years I wasted with Progressive. Loyalty is not rewarded anymore; change policies frequently. Progressive is very lazy about fighting claims and would rather increase your rates and let anyone sue for anything.

Progressive is very expensive! Over $600.00 for two vehicles.

Three years ago, when I was hit (hit and run), they were very helpful. They got me a rental efficiently and car repairs done, although the entire process took close to six months! But since then, prices have been a NIGHTMARE. I have never had an accident, ticket, or DUI. I can’t help how others drive, but my monthly payment has gone from $80 to over $155, and I only use the car maybe once a week, going 15-40 miles from home in a farming community, seeing more cows than people! Inflation is one thing, but unadulterated greed is another. I hate to be without insurance, but I am going to cancel … this is LUDICROUS. I am checking on new laws in NM now. Even $89/month seems too high for being parked six days out of seven!

It's fine. I just think rates should be cheaper since I drive less than 3,000 miles per year.

Progressive means your rates will progressively go up. $300 in less than 3 years on my car. No tickets, no violations, no claims, yet my 6-year-old car insurance has increased $300 in less than 3 years.

I've been with them for a few years now, and you would think my bill would go down at least a little, especially with my record, but it only keeps going up! I'd leave them in a heartbeat if all the supposed search engines for insurance rates didn't always show the insurance you currently have as the best one.

The price increased by almost $120, from $338 to around $460. I'm sick of this.

I don’t recommend staying long-term unless you can't find anything cheaper. Ride it out for 3 months and then switch. They are very expensive from my experience. I switched to another insurance, and they let Progressive know. Suddenly, they made my payment $80 cheaper after a whole year. The other insurance still had them beat, but don’t ever stay loyal because these companies do not care.

They are misleading, trying to make multiple claims out of one incident and deciding not to renew over minimal expense, even though I pay regularly and am at no fault.

Be aware that they raise costs after 90 days.

Progressive increases your insurance rates two or three times a year without any clear reason.

They are okay, but there is not a lot of flexibility with their rates.

They track you, pull money from your checking account before you even get paid, and I was never reimbursed for two tow truck bills.

I set up my policy online, paid electronically, and had no claims. There was no human contact at all.

Progressive will drastically increase your payment after the first 6 months.

Progressive is too expensive. I've had it for over 10 years and never used it, and my price just continues to climb a lot. I'm shopping for a new company now.

I’ve had an extremely frustrating experience with Progressive Insurance and wouldn’t recommend them. While their gimmick advertising makes them seem friendly and affordable, the reality has been far different. The claims process was slow and poorly communicated. I had to follow up multiple times just to get basic updates. Customer service was another major disappointment. Representatives didn’t seem informed, and I was transferred several times without getting clear answers. It felt like no one was taking ownership. On top of that, my rates increased unexpectedly without a clear explanation. For a company that promotes transparency, this was frustrating and misleading. Overall, the lack of responsiveness, poor communication, and questionable pricing increase practices made this a very negative experience for a large insurance company.

They've increased my rate every renewal and refuse to budge even when I presented them with a new quote from them that was $15 lower than what I pay.

I don't like them. I was the victim of a significant amount of property damage from a driver insured by them. I thought it would be great because I've been a customer for decades. They treated me like I was lying because the driver gave me a false name. I've still not been reimbursed, but if that's how they treat the people they are supposed to make whole, I want out.

Claims are handled fast. Customer service is good, but their policies are expensive compared to other popular agencies.

Do not get this insurance; they do not give you any discounts for having a clean driving record.

I have a crack in my windshield and they said I will have to pay for it. They won't cover the repair.

I have only driven 635 miles in the last year. I am shopping around for the lowest rate right now because I feel you are too expensive.

Progressive gave us the best rate. The policy was under my husband’s name, and they were wonderful. Everything was going well, and he had a couple of claims, so of course, the policy went up—that's to be expected. But then, for the next two years, it continued to keep going up with no more claims, just higher rates every renewal. We got it for six months. The amount was higher, so we did a quote with Progressive under my name, which lowered the rate by over $200. Everything was great again, no claims, and my rate started to go up. I’ve been with Progressive for three years now, and we’re currently paying $400 a month for two drivers and two cars. I’ve been looking at a lot of quotes, trying to find the best option for us, and I think we’re going with Allstate. This surprised me because I feel like the bigger names usually have a bigger price tag, but I can lower my deductible on Comprehensive. With Progressive, it was $500; with Allstate, the deductible for comprehensive would be zero dollars. Our deductible for collision through Progressive is $500, and through Allstate, the deductible would be $250. We also got added benefits for personal property, medical payments, and custom equipment, and the rate would be $140 less than what it was through Progressive! I will admit that Progressive would’ve gotten five stars for the first year, but due to the increasing rates, I’m rating them 2.5 to 3.

Being the best price doesn't mean that the service is that good. Yes, it serves a financial advantage, but it doesn't consider seniors who may have difficulties with their perpetual renewal price increases. They really couldn't care less and make every excuse as to why the prices increase.

They are very hard to contact by email. Supposedly, an email was sent with my ID card info for me to print, but I never received it after many tries.

Expensive with poor coverage.

The prices are only going higher.

For the price I pay for my Progressive insurance, I don't get anything for my money. I'm retired and I only drive occasionally, and when I do, it's local. Yet, I pay almost $200 a month.

Great starting price, but as the car gets older, the price of the insurance keeps going up. Makes no sense to me!

The name Progressive just means your car gets older, yet your cost progressively goes up. No tickets, no violations, no claims, and my rate went up on my car alone by $300 in less than 3 years.

Not good, they charge too much money and the price keeps going up. It's also hard to reach them.

They give a discount for the first 6 months, then they take it away, so your premium goes up.

I had my first claim in sixty-five years for under $1,000. What I went through was unbelievable. I bet I spoke with five or more agents to try and settle my claim. I finally said I was getting a lawyer, and they paid me. It went on for two months. I will never use them again and am switching companies.

After several years with Progressive and achieving a supposed "Platinum" customer status along with having zero claims, they are dragging their feet on paying a simple windshield glass claim and fighting paying for an OEM windshield for my top-of-the-line Honda CR-V that’s less than 3 years old. I’m ready to ditch them and switch to a company that takes care of their best customers.

I'm not happy with Progressive as they raised my home insurance and didn't inform me about the rate increase until nine days before the yearly premium was due. So now I'm looking for another carrier.