Is Progressive A Good Insurance Company? Reviews From Over 21,403 Customers

Great company. Responsive and the premium fits me.

Progressive is great to have, but I'm looking for a cheaper premium price, that's all.

Good overall, except that the price went from $80 to $266 a month, and I got no notice.

It's been good.

I enjoyed speaking with the customer service agent. She was very helpful and had excellent customer service skills. However, I don't have a vehicle anymore.

Price is expensive. Customer service is good.

My experience with my current car insurance is good, except that I went from paying $150 to $387 a month. So now I am looking for cheaper car insurance. I don’t have any wrecks, tickets, or anything like that on my record, so I think it’s kind of crazy that my insurance payment doubled. So again, I know that I can find it cheaper than that, even though I know that Progressive is a pretty good insurance company.

I have no complaints, Progressive is a great company!

My insurance for home and vehicles is my highest cost. However, during a recent hail storm, I had considerable damage. Progressive and Safeco really amazed me with their care and fast response from beginning to end. I would hate to change insurance providers, but the cost is becoming prohibitive.

They had the lowest rates I could find, but I consider it.

They took care of me when I needed them most!

Insurance rates are unfair to those over 65.

So far, good price.

I have had a good experience with Progressive.

Actually, they are very easy to communicate with.

So far, so good. They gave me a good deal on my insurance.

Every year my cost skyrocketed. Not at all happy with Progressive for that reason.

Car insurance was great. I tried to bundle it with my homeowners insurance and it was very difficult and expensive. Went with another insurance company.

Shop around. Love Progressive, but the rates are high compared to where I just moved from.

Great policy coverage but far too expensive.

I haven't had any problems with my insurance. They answered all my questions, and the tow service was great.

Rates are fair; however, yearly renewals increase consistently.

I am pleased with Progressive. I’ve been insured with them for several years.

I can't understand why my rate is so high when I have an almost perfect record for over 50 years. I'm retired, prior military, and don't drive more than 50 miles a day.

Great people, returned my call, fair cost.

I switched to Progressive just 1 week ago and it saved me over $1800.

Always get a quote online before renewal. Progressive tends to quote lower online than the renewal quote they send you. I then call about the online quote, and they adjust my renewal policy. But keep in mind your driving record. I do have a perfect driving record.

Shop around. Rates are ridiculously high for someone my age with my driving record.

I have never had an accident, but they are the cheapest with the coverage I needed.

They are the cheapest. Thank goodness I have not had to make a claim.

I feel over the years I have had several car insurance policies. Progressive has been the best.

At this time, I am saving over $100 compared to my previous auto insurance carrier.

Progressive has reliable service and reasonable rates.

Excellence.

Great insurance with okay prices.

I have not had any claims of any sort, so I don't really know. I have been checking out other options as a senior on Social Security. When I get something from you for quotes, most of the time they don't want to do full coverage, and I still want that. So I have found others with full coverage.

They talk a lot about giving you a lot for your money, but you have to ask for every discount; they don’t just offer them. My policies have increased every 6 months even though both drivers have very good records. You have to submit your driving to a safety surveillance program, but it doesn’t seem to help anything even though both drivers have recorded scores well into the nineties. I feel both the auto policy and renters policy are much too high.

My experience so far has been good. I just hope the price doesn’t increase drastically.

I plan to switch to Progressive when my current policy ends.

They seem to be okay, it's just that it is so expensive to buy, leaving little for other things.

I like this insurance. I have had it a long time.

Less expensive and better coverage.

Call the rep, go over sections, identify discounts, compare with other insurers, and make sure that the agreed amount is correct. Subsequent emails I received had different amounts than what my internal Progressive account said. I was told the difference was because the internal one included a "renewal," versus a new applicant in my emails. So, one hand not knowing what the other is doing. A bit confusing and wasted my time.

I'm a veteran, so I just wish there were easier ways to get my discounts. Basically, you have to ask or research to get them. I'm 100 percent, so I'm tax-exempt, but they don't offer that benefit. Overall, I picked them because they were the cheapest. Customer service is excellent, very nice folks, and well-educated in their job.

The premium is too high because of our ages, even though we have a perfect driving record for many years.

Rates were good, I was insured by them in SC.

Considerably cheaper than others.

I appreciate this company and the price I pay. I just wish (as a senior) it was easier to speak to a representative. I needed to alter some info but can't figure out how to do it.

Cheaper but I haven’t filed any claims, which is most important.

Always a good job.

Best price out there.

Amazing

I like the discounts, even though you have to earn them.

High rates and the agent can't do anything to lower them. I don't like these sites where you have to talk to an agent.

I have been a Progressive customer since 2010, that's 14 years with no claims or accidents, and yet Progressive keeps raising my rates.

Rates are extremely high.

Hands down, Progressive is the most cost-effective car insurance I found.

Very professional and easy to work with.

The auto insurance is average to good. But their homeowners is outrageous, way higher than other agencies.

They have been great, and claims were seamless.

Don't provide low quotes and then add fees later.

Confusing: Rates keep increasing, and there are constant warnings about this or that not being covered.

Much less expensive and can be done completely online.

We were stranded on the side of the road with no way to get any help to find a hotel or anything else. They basically just left us hanging. If it wasn't for the tow truck driver, we wouldn't have been able to go anywhere. They didn't offer any help. To me, that's unacceptable.

Well, currently my car is out of commission, so there is no insurance on it because it has been sitting at a mechanic's shop since last year. The only reason I gave the rating that I did for Progressive is that my rate went from roughly $140 to $200 for a so-called minor accident. I am 60 years of age, and my children, specifically the one under 25, pay less than I do, and there were no available discounts. So if and when I get my car back, I’ll probably be going elsewhere. I wanted to consider other insurance options because, according to my EBT, supposedly I can get full coverage for less than what I was paying with Progressive.

Terrible customer service. Too expensive. They have "charges" they don't tell you about or explain to you.

Keep all copies of documents sent to you; it's very important as some of them the agent couldn’t find. Request proof of payment, policy number, name on the account, etc.

Rates keep going up even though I’m a loyal customer with no accidents and I only drive 200 miles a month.

Not good. 😕 My bill kept going up. I have only had one accident in 30 years of driving, and hitting a log in a rainstorm should not make my bill go up by $400 each month. It's almost been 3 years.

I enrolled in Snapshot and got an email saying I'd saved $150 on my next 6-month payment. I logged in and saw it went up by 13% anyway. A 13% increase in six months is ridiculous!

It's not fair that I'm paying $300 for car insurance. I've never been in an accident and have no tickets, yet I'm still paying such high rates.

Prices keep going up even though I haven’t had any issues with driving.

I had a good experience with these guys the first year. They bundled all my stuff, added my uncle to my account, and got me a good rate for the 3 vehicles for around $1600 for a 6-month period. But this second year, when I went to renew, they said I'm not the account holder. I'm a secondary, and my Harley is on another plan entirely. Hmm. I only paid one bill, so how do you figure that? Anyways, I'm ready for something better.

Everything is good, but when it comes to cost, I'm 72 and need it to be less expensive for only driving 10 miles a day both ways to work. I do like Progressive.

Adding my son to the policy with Progressive doubled my premium. I would not recommend this company to anyone.

Too expensive. They track me everywhere I go and then send emails about raising my rate because I brake and accelerate too much. The only way to get anywhere is to use either Route 35 or Route 9, two major roads with acceleration and deceleration lanes.

They initially offered a low first payment, but then increased it to a level higher than my budget. There were many mistakes in the paperwork and rewrites. They also asked me to insert a tracker in my car. I was criticized for pulling hard into a turn, which I did to avoid another speeding car cutting into my lane. They also said I brake too hard, but they couldn't see that I was avoiding someone jumping a red light into my right of way. These are judgments they make about things they can't see. I would advise not to accept their Snapshot. They misjudge what they can't see, and as a result, they decide to raise rates and damage an excellent driving record.

If you have a ticket or a minor incident, they will completely take advantage of you, resulting in a major price increase.

Consideration for miles driven in a 6-month period. Personally, I drive less than 600 miles in 6 months. Less exposure should translate into cost savings.

Progressive continues to raise my rates each month. I have not had any claims yet. This made my switch from another company not worth it after the first month.

They paid for a roof replacement without a fight, so I'd say they're better than mediocre.

Why can't the local representatives offer me the same price? I talked to them yesterday and still didn't get a lower price. Senior citizens need to save wherever they can. I also bundled renters insurance and still found no comparison... 🤔

The policy rates increase every 6 months.

I have only had experience with Progressive Insurance because my parents have had Progressive insurance for all of our vehicles over the past 20+ years. I was grandfathered in with emerald status when I bought my own car and had to insure my own vehicle, a Ram 1500, with financing. However, the problem arose when we created my own insurance policy. It was supposed to be a "copy and paste" policy of what my parents had, identical in every way. We assumed the agent did what we asked, but when I had my first car accident in March 2025, I discovered my policy did NOT have collision coverage. Somehow, my policy was either changed (without my knowledge) by an agent or it was never added to my policy when I first created it, as we requested. I have never changed my policy for any reason because I never had or wanted to, so when I had my accident, my truck was not covered for "Collision." I only had "Bodily/Property Damage" and "Comprehensive," which is the state bare minimum here in Florida. I rear-ended a lady because the people in front of her slammed on their brakes out of nowhere, causing her to slam on her brakes, and then I slammed on mine, but it wasn't enough. Luckily, I only hit at around 25-30 mph instead of the speed limit of 60 mph. When I called to report the accident and file a claim so her car could get fixed, the agent I spoke with told me they wouldn't be giving me any money to fix my truck (which probably would have been a total loss) because of its age, miles, and condition of my 2009 Silverado. The agent could not find when and where my policy was changed, so my insurance went up from just under $200 to now over $300 because the "Accident Forgiveness" they promote isn't awarded to drivers if you don't have collision coverage on your insurance policy. I have NEVER had an accident in a four-wheeled vehicle since I started driving at 15 years old, and I just turned 33 last year. Yes, I have had traffic tickets for speeding, but less than a total of 5 tickets, and 3 of them were on my sport bike. Since I didn’t have Collision coverage, I don’t get the accident forgiveness benefit. I also lost my safe driver discount and everything related to being accident-free. This insurance cost basically doubled since the accident. This whole story is just to inform people of the negative interaction I have had, BUT I WILL SAY THE AGENTS I SPOKE TO ON THE PHONE WERE AMAZING AND GREAT TO TALK TO. They answered all my questions since I was worried and anxious because it was my first-ever car accident that required insurance involvement. Right now, I’m in the process of shopping around for another car insurance company to try and find a cheaper alternative. I don’t want to switch to another insurance company because I have the "Emerald Status," and that is literally the ONLY reason why I haven’t changed insurance companies. So just beware of possible similar experiences.

Car insurance is okay, but my house insurance increased by 33% despite never having made a claim on any insurance.

I feel that my premium is too high for the coverage they provide. I had one accident in 2025, which initially was a hit and run, but the individual was driving a company truck. The insurance company of the business owner took ownership and repaired my vehicle. I have tried to get full coverage for my vehicle from Progressive at a reasonable rate unsuccessfully. The only ticket I have ever received was a parking ticket decades ago, no accidents other than the one I mentioned initially in over 10 years, no DUIs, no speeding tickets ever, and I still can’t get a decent rate.

Don't go with them as they keep raising rates. I've never gotten a DUI, traffic ticket, have a high FICO score, am accident-free, and pay on time! Very frustrating!

I currently use Root for car insurance, and my experience has been consistently positive, especially when it comes to affordability and rate stability. Root has been more adaptable and helpful in keeping my coverage reasonably priced without sudden premium swings. In comparison, my past experience with Progressive involved frequent and unpredictable rate changes. Even when premiums were adjusted downward, the cost often remained higher than what I previously paid. While Progressive explained these increases as the result of “adjusted values” and premium recalculations, the overall experience made it difficult to budget confidently. What I value most in car insurance is predictability. I don’t want to constantly worry about unexpected price fluctuations or policy changes I didn’t request. Root has been the better option for me because it has felt more consistent and easier to maintain over time.

Too much money for insurance.

The company put me back to new driver status because I changed my license to Florida, which raised my rates by $150 for at least 4 months. I feel I overpaid and believe the company owes me a refund and an apology. I've been a customer for over 6 years.

Progressive increased my rate by $18 a month after 6 months, even though I had 0 claims. That's an additional $108 for 6 months!

The prices are all over the place. We were misguided by an agent who told us we wouldn’t have a problem with a policy price increase if we made a claim for some vandalism. It was just over $4000 to fix a scratch that ran the length of the vehicle's driver side. Apparently, anything over $4000 puts you in a different category, and no one explained our rate would go up $4000. For a long enough amount of time, it wasn't worth it to make a claim or have a low deductible or collision. We should’ve paid out-of-pocket for it. We have had issues maintaining insurance because of false or poorly educated information, and nobody wants to stand behind anything. Including when an employee gives a customer like myself bad information, and that error, that advice we followed and trusted, ends up costing thousands. You’re waiting for a call back from an agent for a rewrite in a policy, and they never call back, so you realize two days later that your policy was canceled without being rewritten. Nobody helped.

I was looking for insurance, and I did way better finding it myself. I ended up paying $523 for full coverage for 6 months. I was getting quotes of a thousand or more.

So far, so good. My problem with Progressive is that they are trying to get another $263.00 out of me that I do not owe. Two people said they didn't know why, and another told me it was for January. But I canceled way before January 1. I owed them nothing. At first, they wanted $187.00, then it went to $1300.00, then to $300.00, and now it's $253. They can't make up their minds. I had a positive relationship with Progressive, but when I canceled for insurance costing me $179.00 a month, I was told by Progressive I would be paying $344.00 a month after January. I'm on a fixed income and cannot afford that.

$85 a month is too much for state minimum coverage.

If you sign up, the first year is excellent. For the second year, pay attention as it may become more expensive!

Coverage is good, price is okay, customer service is bad.

I haven't had to file any claims, but the cost keeps going up.

My rate went up when it should have gone down. Some app information is incorrect and no one will address it.

I pay in full every 6 months, and they continue to charge me an additional $233. I hardly even drive! They have credited me some of the $7,400 back but not even $2,000. I pay $1,700 for 6 months! It's frustrating when I have a chance to call because they transfer me 5-6 times with very little action taken!

I feel ripped off. I live in Key West, Florida (an island 4 miles by 7 miles), retired, and just use my car for pleasure. I have never had an accident or traffic ticket, yet I pay over $600 every 6 months.

No contact unless I initiate. I guess it’s the best rate in my area, but I really don’t know. Policy benefits are not as good as my former insurer, Allstate, but I’ve had no claims. Premiums are too high, but there’s nothing I can do about that.

Progressive is very expensive, and even though I do not have any tickets or DUIs, my rate was over $100 for just basic coverage, which to me is too much money.

The insurance carrier may want to update you more on the discounts you should be receiving.

My insurance rates keep going up.

My rates skyrocketed. The renewal rate was a down payment of over $650 and five payments of over $400. This is absurd! We have decent driving records and no accidents.

Progressive won't tell me why my monthly insurance bill is higher than my car payment! Someone suggested that it's because when I've been hit by others and I gave Progressive a heads up on the incident, they considered that a claim, even though I never needed services from them.

They had been charging me for an SR22 on my policy, and I found out about it when I called to chat about discount options. They charged me for 3 years and told me if I wanted a refund, I had to go to the DMV and get proof that I didn’t need one! I have never been required to have one.

I have not had a ticket nor an accident, and my rate started off reasonable. Then I was asked to sign up for a program where they can track your driving. I did not like that feature and I turned it off. As a result, my rate went up close to $70 a month. That is why I started looking into other options.

I was paying $173.50 for six months, and that was bad. They want to charge me a down payment of $360.04 and $198.83 for 2026. That is bad. They are wrong for that; I can't pay that much for full coverage. I feel like they cheated me. I will never go with them again.

It was fine until they increased my rate by $130! I'm not going to pay $391 for insurance when my car note is $460.

Transferred to Progressive for a cheaper rate. The first 6 months were okay, but the second 6 months increased by $70 for no reason.

High pricing despite a good driving record.

Don't sign up with this company. They increase your rate every month.

Progressive is expensive, and they increased my rates after an accident that wasn’t my fault. I went from paying $660 for 6 months to close to $900 for six months. Absolutely ridiculous.

Terrible customer service and a rate increase of 28%.

I will never agree to have a device that plugs into my OBDII port. This SNAP device is way more sensitive than it should be. When I took driver's ed in high school, I finished at the top of my class. And when I entered a safe driving rodeo contest sponsored by the Jaycees, I won first place. But Progressive is going to raise my rates based on their SNAP device. Never again.

I'm happy with my car insurance, but I'm not happy with my business insurance because everybody increased my rate so much.

I was never notified that my insurance was going from $50 to $74. I just found out yesterday when I went to my bank and asked for the last 5 months' activity on my account and noticed they were taking $74 from my bank account without telling me.

You buy it. It's cheap with great coverage, but 5 months later, you get your bill for 6 months, and it goes up by $87.