Is Progressive A Good Insurance Company? Reviews From Over 23,534 Customers

I did have a reason to communicate with my insurance, Progressive, and it was helpful, low-key, and efficient.

As anyone should do, keep looking for prices. Some places claim discounts for no accidents in over 3 years. Some offer discounts for low mileage annually. They claim all sorts of discounts but do not deliver. I have yet to find any insurance company that stands behind their statements. Progressive is no different.

Love it. Multiple discounts for longevity.

I've been with Progressive for a long time and thought my truck was fully covered for the $72 I pay each month. It's not; it's only basic coverage!

Best pricing so far, thanks!

Satisfactory but always looking for something cheaper.

Everyone was very friendly and helpful.

I have three policies and have to talk to three different representatives, which means more phone calls.

Very good

I had to cancel my policy after a move because I lost the multi-car discount. Progressive did offer me a discount for taking a renter's policy. However, with the new auto policy came the Snapshot app. In the end, my auto insurance doubled. I had been a policyholder prior to the move for over 5 years. I am on a fixed income and can no longer afford this. I guess I'll be playing the insurance game.

Liberty Mutual was not a good experience for me, so I returned to Progressive.

They increased my premium. My Corvette insurance is $37 lower than the Ford Escape with a 4-cylinder engine.

Progressive gave me a great rate at a reasonable price. It is not the fullest coverage but meets the state requirements.

Too high in cost.

They seem to be very professional and very helpful. We have had no claims, thank God! But I would recommend them to anyone.

$250 for minimum coverage is unjustifiable and unacceptable. The company is taking advantage rather than providing reasonable service. No tickets, no accidents, no changes, so there's no reason to be overcharged.

I love everything about Progressive; unfortunately, it is expensive.

Experience has been good, but the renewal premium is high! Shopping for a better price.

It's comforting to know I'm covered if I am ever involved in an accident.

My experience with Progressive is number one. They are the best; they're there when you need them. The coverage is reasonable, and they work with you on everything. I would never trade Progressive for anybody. I love Progressive.

Everything is going well.

The company is fine when it comes to claims, but like any other, they try to raise your prices every year unless you review your coverages with them.

The cost of my basic full coverage insurance went up to $160 a month, which I think is too high.

No one likes paying for vehicle insurance, but I have a great agent and she has a great team. They are very helpful and treat me like I’m a very valuable customer.

Great job in every way. Always so quick and easy.

Great customer service.

The cost is too high.

Great rates and easy to obtain an auto policy.

No problems so far.

Always available and very helpful.

Their rates for car insurance are the best I can find.

We had an accident and they were excellent and fast.

I had to ask for other discounts, and then I inquired about renters insurance without them asking if I needed it. I also asked about changing the deductible on my car to see if it would help reduce the policy amount.

Very good company for insurance. They offer fair prices on all insurance plans.

Cheapest rates in the state.

Great, cost-efficient.

They are just too expensive.

They pretty much have the lowest price for your initial payment that I could find.

Quick and easy.

So far, I must admit, they have the best rates compared to any of the other major insurance carriers.

I mentioned that I only drive locally. I’m retired and just go out when I need to.

Shop around before you buy. Compare coverages and deductibles. I saved by going with Progressive Direct and paying 6-month coverage in full.

Easy to get a hold of and fast service.

Your prices are really good and you can get it done online. The people are really helpful.

It's Progressive. They are fine, I just need a better price.

Reasonable price.

Great company. Rates are ridiculously high. But you can count on Progressive.

Affordable.

Good service and coverage. Pricing is okay but could be better.

Excellent customer service and support.

Just switched to Progressive and am saving almost $1,000 thanks to their fair pricing, unlike Travelers who seemed to penalize us for being loyal, accident-free, ticket-free, claim-free, and on-time payers of both home and auto. Glad we switched. Only time will tell.

Progressive is consistently the cheapest for my cars and home.

Best price.

Good deal

Lower the rates.

It's better to compare rates that best suit your needs at the "right" price.

Great customer service! I saved hundreds of dollars with my policy reevaluation!

Excellent in time and form.

Always check your rate prior to when it’s time to renew.

Too expensive, not a lot of discounts.

They go back over 6 years for moving violations to increase rates and hold glass claims against you to raise the cost of premiums.

I got a low rate since I don't drive except to the grocery store and the chiropractor about two miles down the road. Then it kept going up. They said it was just an introductory offer... No one told me that!

Be prepared for a 20% price increase when it's renewal time.

Okay, I have had insurance since I was 16 years old, and I am about to be 42. I've been with a few different companies throughout the years, and never have I once had to send photos of my vehicle from the front, back, and sides, making sure it displays my license plate number along with my registration on every vehicle that I have on my policy, which is three. This is something I have never heard of an insurance company doing when first starting an insurance policy for your vehicle.

$90 more than USAA.

I've got Progressive and it has been the cheapest, otherwise I'd have something else.

Premium too high for how little I drive.

They offered a low estimate on repairs because they have their own shop.

I have Progressive, and they tripled my new quote in a different state.

Prices are terrible! I am 72, my wife is 68. No tickets, no claims, but insurance goes up anyway. Can't insure my vehicles differently. Have to have the same coverage on both, even though there is a 10-year difference in the age of the vehicles. Can't get the agent I wanted close to my home. Have to drive 1.5 hours to see the agent, instead of 30 minutes for the one I wanted. No loyalty to me at all for staying with you for three years.

They start out with a lower rate, then hit you with increases every pay period.

I have been driving for 55 years. No chargeable accidents, but my premiums continue to increase.

Too expensive. I hardly drive anywhere, and it’s $183 a month for full coverage.

Progressive increased my rates significantly due to a DUI two years ago. When it was removed from my record, I switched to State Farm because Progressive's pricing was too high for me.

Excellent in every category. I have full coverage for less than just comprehensive with Progressive, and they didn't increase my premium by $38 just because I moved to Eugene. They also didn't lie and say on paper that I requested the rate hike. What the heck?

They keep raising my rates. I'm a senior and only drive about 30 miles a month. I have a great driving record, so I don't understand the continued rate hikes month after month.

Too expensive for liability for my vehicle.

I find this insurance carrier too expensive. I'm paying monthly way more than I did with State Farm, where I had full coverage.

You are the worst insurance company that I have had in a long time. The reason for this statement is that when I got the insurance, I was told that I would only be paying $114 a month. Now, you are making me pay more than that, and I am having to pay over $300.00 a month. It is not fair to do what you did to me. I need my insurance so I can take care of my grandson, who is 5, and also my wife, who is on oxygen and needs to go to doctor's appointments 4 times a week. Now you sent me a cancellation notice, and I will lose my insurance on the 22nd of this month because you made my payment so high that I have to go without insurance. You are not letting me pay $114.00 a month. I am begging you to put my insurance back to $114.00 a month. Please help me out so my wife can get to her doctors and my grandson can get to school.

The premium is very high, and it's almost impossible to use the roadside service. Additionally, there is a fee involved. The service feels deceptive and overpriced.

The Snapshot program that is intended to get drivers discounts is fundamentally flawed. While I believe the intent of the Snapshot program is to encourage positive behavioral change, I find its execution—particularly the plug-in device with audible alerts—to be fundamentally flawed. My concerns focus on the audible alerts triggered during what the system classifies as “unsafe” driving events, most notably “hard braking.” During my participation in the program, I received multiple audible alerts attributed to hard braking. Upon reviewing the corresponding reports in the Snapshot mobile application, I observed that these alerts were recorded as hard-brake incidents. Because the application does not provide a data export function, I manually copied the event data to conduct my own review. In reviewing the overall data, approximately 90% of my recorded driving time resulted in a “Great job!” assessment within the application. Despite this, I was informed that my driving behavior placed me at risk for a premium increase. And yes, my premium has been increased despite having a clean and accident-free driving record.

Progressive started fine; it was the cheapest option but still seemed to have enough perks. However, there was no warning that the policy was about to expire and re-enroll, or more importantly, that the policy was going up in price. That's concerning.

My tip would be not to get Progressive - they raise your rates even when you have had zero accidents. Looking to switch ASAP.

I cannot see why my rates go up every 6 months, with no claims or tickets during that time period.

At the beginning, they gave me a great quote, but after I accepted and paid my insurance upfront, they began to renege on the original offer. They first tried to upcharge me $1,500 more and asked me for 5 years of declaration pages from my former insurance. I had been with my former insurance for 15 years, and they gladly complied with my request to upload and send Progressive the information they asked for. They shared with me that their request was a bit unusual. I ended up paying $600 more.

What to say about Progressive? You'll progressively pay more every year, despite having no claims, accidents, or tickets. Add more services and get bundle discounts, they say. What a joke. After bundling multiple policies and having been with Progressive for over 9 years with no reasons for our costs to keep rising, we attempted to get a loyalty discount of any kind—$3 off a month by adding a boat policy (we live in a city) is what we were offered, which cost $31 more for that particular policy, so no actual discount at all.

After being a loyal customer for several years, I find the company to be very disappointing in its loyalty to its customers. It is easy to add coverage and pay for that coverage, but I find the company is unwilling to reduce costs according to my coverage needs.

I'm disappointed that my rates were raised because a power line broke and set my tool shed on fire.

I had Progressive for about 12 years, and we were Emerald level clients. After 2 accidents last year, they sent me a non-renewal notice. I was upset, but it turned out to be a blessing because they were charging about $8,800 for full coverage for 3 cars per year. After shopping around online, I found 2 different major companies that offered the same policy for about half the price. I will definitely shop prices every few years from now on.

I have been with them for many years, never made a claim, and my premium is still going up.

I have insurance with Progressive, and because of my age of 75, I feel I've been discriminated against. While some cars pay less than $900 a year, I have to pay $2,800 because of my age. According to their agents, an elderly person represents a danger.

Increased my insurance by $400 in a 6-month renewal.

Regarding the claim I had, I thought Progressive would have backed me since I feel that the incident was not my fault. There was nothing I could have done to avoid the e-bike from hitting the rear quarter panel of the passenger side of my car. Instead, they decided to settle the claim. If I were in a better financial position, I would have hired a lawyer and fought this. Well, it is closed now. I sincerely hope my rate does not increase due to this incident. Lastly, I am waiting for a release from the other party's attorney assuring me that he cannot come back to me in the future. Alyssa Watson is supposed to send it to me as soon as she receives it.

They said it would be cheaper, but it wasn’t. I’m looking for more affordable car insurance. I’m 72 years old and have a paid-off 2008 Dodge Nitro. I don’t drive much now—I just need it to be legal on the road. I’m a safe driver with no tickets or accidents.

Progressive takes advantage of having your card on file. Without speaking with you about the renewal, they charged you twice what you were paying, so avoid them at all costs.

Rates seem high for seniors who drive low miles and don’t use their car every day.

Very unhappy with their quoting system! It feels like a bait-and-switch technique where they quote a very low rate, and then with each question, they raise the rate.

I was first given a lower quote, and it periodically increased even though I chose lower coverage.

Terrible—they were dishonest about posting rates and then increasing them.

Poor. It took weeks for an adjuster to decide whether we could repair the car.

Progressive's quote was as expected, but each quarter it increases to a very high amount. I would not recommend them. Look for another company now.

It’s still Progressive, and it keeps going up. Right now it’s $183. My husband just died, and I’m afraid they’re going to raise it again. I’m on a fixed income.

The quoted price is way too high.

I really haven’t had much customer service with the company, since I’ve had no claims in the over 3 years I’ve been with them. I’ve called twice to see about lowering my monthly rate, but unless I want to change my coverage, there’s no way. It’s strange how my monthly rate keeps going up each month, little by little. It started with my Jeep Cherokee. The first month the rate was $72, and three years later it was up to over $90 a month—this was with no claims at all. Now with my new car, the rate each month has gone up again. It was over $114 this last month, and I’ve only owned the car for 4 months.

HiRoad is my current and future insurance provider for auto and renters insurance. It’s the best value for the money for me.

Rates are extremely high. No claims have ever been filed. Basing insurance rates on credit is crazy.

Usually, the longer you have insurance through a company, the cheaper it is supposed to get. Progressive is not that type of insurance company. When you call and ask about the increase to your insurance, the company gives poor answers.

Overcharging us even though we have been customers for over 5 years! They raised our premiums because of our no-fault claim.

Progressive is a little cheaper than others; however, I've been with them for 4 years, and it seems my policy kept going up and not down like other companies do. I felt I stayed stuck at the same amount the entire time, or it was going up and not down. When asked why, all I got was, "All companies raised their policy this year." Nothing about how or when it will go down. So to me, Progressive is another company that is only out to take your money. I never had an accident or anything to raise my amount.

Expensive, and the price constantly goes up.

When I first got Progressive, they quoted me $103 monthly. Well, the following month they charged me $174, and that continues. I talked to customer service, and he told me the raise in insurance was because I wasn't with my previous company, Geico, for 3 months, which is ridiculous because I was with Geico for 5 months. They were too high at $164 a month.

Progressive tripled my rate after a minor accident.

The pricing was not accurate. My quote was $147, then it jumped to $170, and then to $190 in a matter of one week! I'm not pleased with Progressive at all. I would not recommend them to anyone.

Progressive keeps raising the price with every 6-month renewal.

Good price for the first month, then they double the price, so not good.

Too expensive. They gave me a price, but every month they take $40 more than the agreement states, and no one can tell me why. Every time I try to search for a different insurance, they always transfer me back to Progressive. I'm waiting on a settlement, then I'm moving out of this state and going someplace where Progressive does not have a monopoly on insurance.

They continue to raise the price every 6 months and say it's because I live in Fallon, Nevada. I have a very good driving record. I started out paying $97.00 a month, and now, because of where I still live, it's $197.00 a month. I still have a perfect record, and I'm 65.

Way overpriced, but still lower than any other option right now.

Progressive is way too expensive, although the app and chat are conveniently available. Yes, way too expensive, not enough discounts for veterans like myself.

I was with them for 5 years with no accidents or tickets, and my insurance went up by $40.00. So I left and went to another insurance place and saved $60.00 for the same coverage.