Is Progressive A Good Insurance Company? Reviews From Over 22,675 Customers

They simply have the lowest prices. We have switched for a better price, but other companies always raise the rate for some reason, so we go back to Progressive.

Everything has been great so far.

The price never goes down, and they offer no senior discount.

Professional and engaging. Best rates compared to all other companies by far. They have earned my business and my grateful loyalty.

Great

Progressive is a great company for car insurance. I’m going through an active claim with them right now, and I’m sure it will be adequately and sufficiently handled as in the past. I would like more discounts for being an excellent driver, though.

I've never had to use them, but their rates are too high.

Efficient

I'm so impressed with everything here today, I barely have words to say thank you.

Great claims service. Treated like royalty!

Good experience.

They are a great team, but I would like to see quotes from other providers to see if I can get a better price.

I got my insurance online and it was cheaper. The service man was very knowledgeable and helped me a lot.

Much cheaper for a senior.

I don't like that I have not received proof that I have car insurance or a policy number. I would like to have that ASAP.

I'm very satisfied with my car insurance.

It was the best value at the time, but before renewing again, I'll compare it to as many alternatives as possible because it's still too high compared to what insurance used to cost.

I feel like my rate is very high for a 63-year-old with a 10-year-old car.

Good, but I would like to reduce my insurance cost.

Started with good rates, then they went up and up, back to the old price I was paying.

They did what they could to get my premium within my budget limits without sacrificing the coverage I wanted.

Low cost

So far, so good. I may switch at a later date, depending on rates.

Good, no hassle.

I just started with Progressive. Thus far, they've been great. I saved over $900 from my previous policies with Allstate, and the coverage is the same or even better.

I strongly resent insurance companies penalizing drivers who honestly and willingly admit to having a no-fault accident (no violations and no tickets) by raising their rates, whether on purchase or renewal. It is unethical, and the government agency regulating insurance companies should prevent this action. Insurance companies penalize drivers based on age rather than the person's actual abilities. They assume that all young adults or all senior adults drive poorly and, therefore, unjustly charge higher rates. It is unethical, and the government agency regulating insurance companies should prevent this action. Progressive offers Snapshot, providing the driver a nice discount if this program is used. The problem? Snapshot—and I will presume all similar programs with other companies—is calibrated to high sensitivity levels, which incorrectly record the driver's actions. These calibrated high sensitivity levels are unrealistic in the driving world! My friends tell me regularly that I am a good driver, but Snapshot would paint a polar opposite picture. Snapshot is a program that is designed more to control the driver's actions than it is to help improve the driver's abilities or reduce rates.

Don't use Snapshot; you need more information about it.

I'm happy with Progressive. I was just comparing prices.

Good, and they have reduced my cost a little over time. My record shows 5 claims, all for glass, and I don't think that should be a factor in determining my rate.

It is a good price for full coverage.

Watch for policy increases due to hard braking disputes. One cannot explain examples even if other drivers caused you to "hard brake." Progressive increased my premium by two hundred dollars for a 6-month period. Insurance companies have an excuse to increase premiums by suggesting every hard braking counts as a potential collision. Very heavy traffic in the Sarasota area!

Expensive, but cheaper than anyone else.

It's been very easy to understand.

Good but high priced.

Good so far.

Happy with customer service and the time they took to explain coverage.

I had to speak to a representative instead of doing this online.

The representative was nice and gave me all the discounts.

I have only been with Progressive for 2 years. I have had the best experience! I have had other insurances, but Progressive, to me, is hands down the best! I even had a pretty substantial claim. I let someone borrow my car, and he hit another car, and both were totaled.

I have not had any interaction.

After being with Allstate for over 50 years, they became too expensive. Progressive has been very good to start.

Too expensive.

Got my rate cut in half because I did not get an agent involved and I drive low mileage. It was helpful, and I'm getting almost $500 back from my previous policy.

I'd recommend it to my friends.

Progressive is costing me extra because I'm not driving a lot. I'm being penalized for not driving more. Figure...

Insurance premiums are going up for no reason whatsoever. There should be options for cars that are seldom driven. Very unfair industry!

Look for cheaper alternatives. I pay $180.00 a month for standard insurance. No roadside, no windshield replacement, no senior discount.

Less expensive insurance is needed for us 80+ seniors, as our driving is minimal.

Outstanding customer service.

Fair, but prices are too high on renewal.

Average as all others, but usually the lowest cost.

I’m happy with Progressive. I’m not on the road every day. I'm retired and only go out when I need to.

Their pricing is competitive with good policy options. I did not give them a full star rating as I have not had to submit a claim, so I cannot rate how well they would handle such. I can only hope their claim processing is far superior to their TV ads!

Online info is good. Price has gotten too high.

The insurance company is good, but I don’t think they are fair. I’ve had one claim, unlike my boyfriend who had several, which were not his fault. I don’t think it’s fair to punish me for his actions.

Good price.

It's okay. Not many discounts, and the rate rises every 6 months when I renew, even with no accidents or tickets and a good credit score.

Good, except the cost could be better.

Great, I have been with Progressive before.

They are great. They help you with everything. They are number one in my book.

I asked for quotes on consecutive days, and the prices for the same insurance varied greatly.

Cost $727.00 every 6 months. No tickets, no accidents, no claims, excellent credit. Goes up every 6 months. I have homeowners coverage to get a discount. That is a joke. Tried to talk to them about why it is so high. Never get an answer, all blah blah blah.

They attract you with a great rate, but when it's time to renew, they increase your premium by 70%.

They have fewer options than Gecko. Their rates start lower, but they raise their rates much quicker.

High prices and limited discounts. I've been with them for almost 10 years with only one not-at-fault accident. For my paid-off 2014 Tacoma, liability insurance, I'm still paying $175 a month.

I have a clean driving record, and my vehicle is being financed. Despite this, the full coverage is still too much for me, as I'm paying about $192 a month.

Too expensive and unprofessional. I have no DUIs, accidents, and I'm a senior citizen with no tickets or warrants, yet I pay $195 and I don't even have full coverage. What is going on?

I would not recommend Progressive. They raised my rate without any reason, even though I'm a Gold Member and have been with them for a long time.

The insurance is very expensive.

They raise prices after 6 months without any explanation. I never got traffic tickets or did anything to justify a $2,300 increase from the original price. It's ridiculous.

Shop around; they raise prices once they get you.

My current insurance company is less than half the cost of Progressive for the same coverage.

New customers get better rates than established customers. One would expect the opposite.

I initially got a new policy from Progressive on 09/20/2025 because my auto and home insurance was cheaper than or equal to USAA. I signed up for their SAFE DRIVER program to save money. However, after reading their disclosure, I found the program too restrictive as it was designed to control everything I did when driving. So, I refused this rider. Immediately, my policy was increased by $50.00 per month. Even though I prepaid 6 months' premium for the auto policy and 12 months for the home policy, they waited until the 3rd month to notify me of the increase of $166.00. Now they're threatening to cancel my policies, ignoring the $1800.00 I had already paid them. Customers can't trust Progressive to deliver on their promises.

Progressive lives up to their name. My rates increase progressively every 6 months. I've had insurance for 18 months, paying $50 more with each renewal. No tickets or accidents. I pay the premium in full every 6 months.

Too expensive. Rate went up $50 despite zero claims. My wife has not driven a car in 10 years (physical disability), yet because we are married, she must be named as a driver. Previous attempts to have her removed would, I'm told, actually increase my rate. Attempts to find a different insurance carrier proved fruitless.

They gave me a price, and three months later it tripled. They said they gave me an introductory offer, but no one ever used those words when my daughter and I talked with them!

I just got a new policy and canceled my old one because you guys were charging me $240 a month for liability! I did a new quote and found out that for only $120 I could get full coverage. For some reason, you guys couldn't do that with my existing policy where I had been insured for years. So frustrating.

They renewed my policy and switched me from a 12-pay to a 6-pay plan, which made my payments too hard to manage. Plus, they raised my rates. They never contacted me to see if that's what I wanted.

I would not advise anyone to get Progressive because if you have to file a claim on your policy, they ask for things most people do not have. If you don’t have what they require, they deny you. You pay for the coverage, but they won’t help you cover a claim.

I got a quote and entered my driver's license number and all necessary information, which resulted in one quote. Then, when I proceeded to pay and was asked for VIN numbers, the price jumped $700. Insane.

Progressive was wildly overpriced. Liberty Mutual is far more fair.

They doubled our rates after only a very small fender bender.

Changed price without notice or reason.

Shop around to verify that you are getting the best bang for your buck.

They raise my rate every month, it seems. There is no reason to do this—no accidents, tickets, nothing but my zipcode.

Expensive.

Too much money. I started out paying $150 a month and now I'm paying over $600 a month. I thought the longer you stay with a company, the better the experience?

For my age and the length of time I've been a customer, I would search elsewhere. I feel I don't get any consideration. I've taken the safe driver's course, haven't received any tickets, and still, my rates are high even though I have two vehicles.

I thought I was supposed to get several discounts but never found any. I am looking for cheaper coverage with more evident discounts. What's wrong with telling me what discounts I am getting? Is it some big secret or what?

Progressive is apparently the cheapest on the market, but I do feel like I am being overcharged.

Disappointing. I switched from State Farm to Progressive for the lower rate. Then, within 6 months, my rate increased by almost $200. I thought I was getting the lower rate for at least the first year.

I had a small fender bender that did hardly any damage to the other person’s car and mine. They claimed it was damage done at another time and would not pay for all of it, which was untrue. Then they turned around and raised my rate by approximately $80.

Too expensive. I have the same old car, yet the price still increases.

Shop around; Progressive appears to be one of the highest-priced vehicle insurance companies.

Identical auto coverage for less than half the price of the Progressive policy quoted is available in multiple places.

Not too good. The price is way too much for liability.

Progressive uses bait and switch tactics. They give you an initial discount when you first start, then they remove it after the first 6 months. My coverage increased $600 without any accidents or tickets.

Constantly increasing rates, regardless of good driving history.

They're too expensive. Every six months, your rates go up. They don't help if you're in a car accident.

They have very high insurance premiums compared to other insurance companies.

The amount of the monthly payment was not clearly indicated.

I've had them for several years and never made a claim. I carry insurance for a boat and truck, and the price continues to go up. I even cut all my coverage in half to try to reduce the cost. They keep saying I'm getting this and that, but it's the same story—too much talk and prices keep going up.

I took the offer from Progressive, but it was not underwritten properly, so I switched to Allstate a few months later.

Progressive lured me in with an excellent quote, then raised my premium by 75%. There were no accidents, incidents, or traffic tickets recorded during my initial policy period.

In the first four years of having this insurance company, everything was good. Then I had an at-fault claim when I backed into a light pole, which only damaged my vehicle, and my monthly rate almost doubled. Then, one year later, they raised my rates again with no other claims or tickets. Needless to say, I'm not happy with Progressive and have found another insurer for $120 monthly cheaper. I feel that they are taking advantage of loyal customers instead of rewarding them for staying with them.

I'd tell my friends in my age group to shop around, as Progressive is expensive.

Progressive sent me their Snapshot device twice, but it couldn't be hooked up or work properly. They kept sending me emails stating that unless this device is hooked up, my rate will be raised. This happened even after I notified them that their device did not work. If they raise my rate, I will cancel my insurance. What they are doing feels like harassment to me and other customers.

The price kept changing back and forth, and the site was very unstable.

It's cheap, and I guess you get what you pay for.

It's worth the time to check out their insurance discounts if you're considering switching to Allstate.

Their rates are too high.

Too many extra fees.

First off, do not sign up for their SAFE DRIVER DISCOUNT. I found it very intrusive. They basically want to control your life while driving your vehicle, and when I refused to return the document, they raised my insurance by $50.00 per month. Plus, their home insurance was far more expensive than other major carriers.

I am looking for any company that doesn't require their app to monitor my driving. Progressive's app drains my phone battery.

Trying to renew my policy after 20+ years with Progressive was extremely hard. The right hand didn't know what the left hand was doing. Every time I called, it was a different person, and they were clueless about what was discussed with previous agents. I had enough; it was so frustrating.

So-so. They don’t believe you when you say your mother has her own insurance and does not drive your truck. They want you to fill out a form that says she doesn’t drive your truck. Extra hassle to go through. Their driving app is not accurate; it even picks up when I'm driving a forklift at work.

They will do their work but drag their feet in situations you don't expect. I had to get legal help to make them cover an uninsured motorist issue, and in another incident, they did not represent me well and did no investigative work to alleviate responsibility that was reasonably shared, not completely mine. That was damaging to me.

Progressive charges me $233.00 a month for a 1996 F-150 and a 2011 Charger (no Hemi). I have no tickets or claims. I'm actively looking for a new company. Don't use Progressive.

They are always changing the rates higher and higher every six months. I have not had a ticket in over 40 years. I have not caused any car accidents. I opt out of your medical coverage every time because I have Medicaid and Medicare. I also don't use your towing service because I have my own towing package elsewhere. So explain to me why every six months, when it rolls around, this insurance is constantly going up. I'm also on a fixed income. Where are all these savings I'm always being told I'm getting? Thanks for your time. Looking forward to hearing back from you explaining why.