Is Progressive A Good Insurance Company? Reviews From Over 24,572 Customers

They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.

My insurance went up significantly from when I first started with them.

I was able to get reasonable car insurance when I needed it.

Discounts are applicable but only for perfect drivers! If you have a claim, not so much! Prices do go up (not too much) every renewal. Claims are taken care of without even noticing!

Just a little overpriced. All other services are well above average in accommodating clients' needs. Overall, easy to work with.

We have not had an accident or a ticket in the last 25 years, so we actually never have had any claims.

The prices offered are really great.

Rates are always going up.

They have been good. The only issue is the increased rates.

The cheapest I could find. I only drive twice a month to the grocery store. The price of insurance in Louisiana is too much. I'm disabled and low income, so I can't afford much more.

Quality coverage by a quality company.

Excellent service and very fair the only time I had a claim.

It's okay, just looking for a better rate and not having to pay every month for the agent and miscellaneous charges.

I really liked Progressive and was referring friends and family to them. Then they increased my rate by over $120, saying it was because I bought a new car. I found cheaper insurance with State Farm for the same coverage. Then Progressive charged me $63 when I canceled. While their service was great, they did nothing to keep me with them.

Should keep looking for a better rate from a top company.

Excellent so far. We've been together for almost 3 years.

Increased premium due to a tow and general rate increase.

Progressive insurance works well for me. I call when I need them, and there’s a response right away, which is good for me.

Overall, it's good. I find the payment price a little pricey.

Less expensive.

The gentleman I spoke with who handled my SXS policy provided the best customer service I have ever had with Progressive. All others I have dealt with were not so good. I am still upset that Progressive did not investigate the accident we were involved in. There were 4 cameras that saw the vehicle in front of us slam on his brakes for no reason, giving us no time whatsoever to stop. When I questioned the driver as to why he did that, he stated that he thought the vehicle two lanes from him was going to pull into his lane, which never happened. He then lied to the police when they showed up. The cameras prove what I'm saying, and yet Progressive never checked them. Completely unacceptable. Now we're paying extra for something that was not our fault at all.

It went very smoothly and I always appreciate that when it's unwanted and unexpected!

I have Progressive auto insurance, and they have been raising prices on me, but it's still the best option out there!

No problems. Never filed a claim.

Got what I needed in 15 minutes, great price for coverage.

The good thing is that they are available when you have questions. The bad thing is when one of two cars is canceled. The difference was only 1 dollar lower on just one car, which made me think having a second full coverage car only cost a dollar. I did not understand getting charged for 2 cars for 2 months when I only had 1 car and the second was canceled. There was no reimbursement for the extra, and the difference in the premium was unclear.

Progressive had the most economical package for me.

I have had Progressive for many years. I have driven with the Snapshot on for several years. It does remind me about hard braking, etc.

Don't settle on a price with the first quote and definitely do NOT go to a local insurance agent. They include their fee for profit in the price. Do it over the phone nationally.

Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.

No matter how often I've wasted my time getting into these "lower your car insurance rate" deals, Progressive always winds up being the #1 recommendation. They charge about half what the others quoted.

It's Progressive and the rates are extremely high.

I have never had a claim, so I have no idea what to share with anyone about my policy. The only thing I can say is that when I signed up with Progressive, the salesperson was very helpful and patient in explaining everything to me.

It's okay, but I'd like to know why it went up, I'm talking like $10 a month.

Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.

Customer service and agent assistance were great.

I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.

Works with you and for you as a customer.

Coverage is okay, but the price is a bit high.

The price is high. Online service is good. Coverage is average.

Too expensive.

Progressive Insurance is the best.

Everything is okay now. They need to reevaluate the premium when it comes due, not just automatically raise it.

Great

Shop around. They offer good and low insurance costs.

Try not to have accidents because the policy goes up a lot.

Compare Progressive prices to other insurance companies because they are competitive.

Pricing is not what the ads state.

The best experience I've had thus far!

Very good insurance, no problems to complain about.

The only thing I don't like is their high charge to renew your policy.

They are very expensive. I just purchased a new Buick Encore and my insurance went from $78.83 to $132.83. I am a 60-year-old widow on disability. Everyone is talking about companies overcharging for years (25 years), and customers are receiving some of that money back as a refund. I would like lower auto insurance and to learn about this refund if it is real.

Progressive is about the same price as other insurances, but they're flexible, fast, friendly, and it's easy to apply online. All in all, great service all around.

Your survey asks for ratings on aspects I have not experienced, such as claims processing. I have not had a claim, so I cannot evaluate. This is only an example of several such categories. Poorly designed and not applicable survey!

The service is pretty good. I appreciate what they do for me.

Rates are too high! I’ve been driving since I was 16 with no tickets, at-fault accidents, or DUIs. I am 61 now with the same record, and my rates are still high. I shouldn’t be paying a very high dollar for insurance, even on a bundle package.

I haven't had a claim with the company, but a family member has coverage and she couldn't think of good things about them!

They have helped me when I needed them.

I really like Progressive. They have a nice attitude.

Make sure that you do a new quote at renewal time. If I had stuck with my current policy, I would have been paying $50 a month more.

$262 monthly for a 2015 car and 2020 Tahoe is much too expensive.

Without any claims, Progressive is constantly increasing the payments.

The insurance company added random people to my policy, which quadrupled my payment. I got them to remove these people, but my payment is still doubled!

No integrity, incompetent. Long story short, I made changes to my recent policy before the start of the effective date. I returned all requested documents by fax the same day I received them. Not having received the new policy by the renewal date, and to avoid losing coverage, I paid for the policy without the changes in full and was told the amount I would be reimbursed. Yet, the changes were never processed. After multiple calls, each agent saw, as I did in my account, that they had received the documents and submitted an urgent request to process the changes and my reimbursement ASAP. After 3 months, and through one dedicated agent, a new policy was finally processed, but it was still incorrect and an incorrect refund was issued. I'm still fighting. Now it's time for renewal and they've sent a renewal policy which is still incorrect. FYI, do not change policies, cancel them and create a new one.

Horrible, they raised my rate from $588 to $800 because I switched policy before 6 months.

Overall, it’s okay. For the amount you pay, you can find another car insurance that is a lot cheaper with the same coverage. They don’t really offer that many discounts.

Price increase on first renewal.

Progressive canceled my policy without telling me because they needed a picture of my normal F250 pickup. I had to pay fines and higher insurance due to Progressive's lack of communication.

I have been with them for a long time, no accidents, no tickets, and my rate was raised again at the beginning of the year to $122.00 a month. That's ridiculous. I will be dropping them very shortly.

Every renewal my rate went up. Every time I asked, it was blamed on industry trends, inflation, or whatever excuse they could come up with. The last call I had with them before deciding to switch, I was inquiring about my new teen driver. When I wanted to add them to the policy, they said just the fact of me calling would now automatically add them to the policy, and I had no choice but to add them because my state requires it. After the call, I found out that is not true. It's a misrepresentation. Progressive doesn't allow it because of some laws in my state.

I drive about 15 miles a week sometimes, and some weeks not that much! I have a 2017 Toyota Corolla bought new. It has 16,200 miles, no tickets or accidents. I pay almost $90.00 a month, which is way too much!

My price kept going up, and I’ve never had an accident or a ticket.

Shop around; they just doubled my insurance, making it very unaffordable.

They are not helpful if you have their app and don't use a phone holder. I called them and let them know that it was showing phone usage when I wasn't using my phone. I even had video from a rider as evidence because I don't have a phone holder. They said that was my problem and it's in the policy that a phone holder is required. I looked and don't see it in the policy, and they doubled my rates.

I was with them for about 5 years, and after making a claim, the cost to renew my policy was doubled.

Representatives I talked to have been rude and dismissive. They blame you even for accidents which are not your fault. Their premiums are too high and then their deductible makes it like you don't even have coverage.

Very poor service. They raised my rates from the initial payment. The quote was $50 and some change, but now it's $103 and some change monthly. There was no reason given for the change.

Be aware that even with a near-perfect driving record for over 50 years, no speeding violations, and no DUIs, an unfortunate parking lot bump while backing up caused my rate to double.

Make sure you read the small print, and don't expect your rates to remain the same. Even if you don't have any violations, they will still find ways to charge you more.

If you cancel, don't expect to get a refund for quite some time, even though they get paid immediately.

They charged me for people living in the same house who don’t drive my vehicle, even after I had paid the full policy amount.

Good at taking my monthly fee, bad at following up on a claim and keeping us informed of the process.

They emailed me, telling me they had cheaper insurance for the next six months at $97, and then sent me a renewal at well over $100 per month. Later, when they saw I was looking for other insurance, they offered me a discount again. I did not ask how much because I don't want to do business with a company like this.

Hugo lets me pay at my pace and doesn't harass me with constant calls.

They started out with low rates. I used their device, which showed I was a good driver and drove less than 3,600 miles a year, yet my rate still doubled in less than 3 years.

They are ridiculously expensive. I’ve been using them for almost 10 years. Not one accident or moving violation, yet my rates have tripled. There's no excuse for this exorbitant price gouging.

I am not happy with the insurance. There are two small toolboxes installed on the back, and they canceled my policy saying it is a business vehicle. It is not! They see how I drive through the snapshot device; I drive once a month. Hardly a business vehicle.

So far, infinitely better than the 10 years I wasted with Progressive. Loyalty is not rewarded anymore; change policies frequently. Progressive is very lazy about fighting claims and would rather increase your rates and let anyone sue for anything.

Progressive is very expensive! Over $600.00 for two vehicles.

Three years ago, when I was hit (hit and run), they were very helpful. They got me a rental efficiently and car repairs done, although the entire process took close to six months! But since then, prices have been a NIGHTMARE. I have never had an accident, ticket, or DUI. I can’t help how others drive, but my monthly payment has gone from $80 to over $155, and I only use the car maybe once a week, going 15-40 miles from home in a farming community, seeing more cows than people! Inflation is one thing, but unadulterated greed is another. I hate to be without insurance, but I am going to cancel … this is LUDICROUS. I am checking on new laws in NM now. Even $89/month seems too high for being parked six days out of seven!

It's fine. I just think rates should be cheaper since I drive less than 3,000 miles per year.

Progressive means your rates will progressively go up. $300 in less than 3 years on my car. No tickets, no violations, no claims, yet my 6-year-old car insurance has increased $300 in less than 3 years.

I've been with them for a few years now, and you would think my bill would go down at least a little, especially with my record, but it only keeps going up! I'd leave them in a heartbeat if all the supposed search engines for insurance rates didn't always show the insurance you currently have as the best one.

The price increased by almost $120, from $338 to around $460. I'm sick of this.

I don’t recommend staying long-term unless you can't find anything cheaper. Ride it out for 3 months and then switch. They are very expensive from my experience. I switched to another insurance, and they let Progressive know. Suddenly, they made my payment $80 cheaper after a whole year. The other insurance still had them beat, but don’t ever stay loyal because these companies do not care.

They are misleading, trying to make multiple claims out of one incident and deciding not to renew over minimal expense, even though I pay regularly and am at no fault.

Be aware that they raise costs after 90 days.

Progressive increases your insurance rates two or three times a year without any clear reason.

They are okay, but there is not a lot of flexibility with their rates.

They track you, pull money from your checking account before you even get paid, and I was never reimbursed for two tow truck bills.

I set up my policy online, paid electronically, and had no claims. There was no human contact at all.

Progressive will drastically increase your payment after the first 6 months.

Progressive is too expensive. I've had it for over 10 years and never used it, and my price just continues to climb a lot. I'm shopping for a new company now.

I’ve had an extremely frustrating experience with Progressive Insurance and wouldn’t recommend them. While their gimmick advertising makes them seem friendly and affordable, the reality has been far different. The claims process was slow and poorly communicated. I had to follow up multiple times just to get basic updates. Customer service was another major disappointment. Representatives didn’t seem informed, and I was transferred several times without getting clear answers. It felt like no one was taking ownership. On top of that, my rates increased unexpectedly without a clear explanation. For a company that promotes transparency, this was frustrating and misleading. Overall, the lack of responsiveness, poor communication, and questionable pricing increase practices made this a very negative experience for a large insurance company.

They've increased my rate every renewal and refuse to budge even when I presented them with a new quote from them that was $15 lower than what I pay.

I don't like them. I was the victim of a significant amount of property damage from a driver insured by them. I thought it would be great because I've been a customer for decades. They treated me like I was lying because the driver gave me a false name. I've still not been reimbursed, but if that's how they treat the people they are supposed to make whole, I want out.

Claims are handled fast. Customer service is good, but their policies are expensive compared to other popular agencies.

Do not get this insurance; they do not give you any discounts for having a clean driving record.

I have a crack in my windshield and they said I will have to pay for it. They won't cover the repair.

I have only driven 635 miles in the last year. I am shopping around for the lowest rate right now because I feel you are too expensive.

Progressive gave us the best rate. The policy was under my husband’s name, and they were wonderful. Everything was going well, and he had a couple of claims, so of course, the policy went up—that's to be expected. But then, for the next two years, it continued to keep going up with no more claims, just higher rates every renewal. We got it for six months. The amount was higher, so we did a quote with Progressive under my name, which lowered the rate by over $200. Everything was great again, no claims, and my rate started to go up. I’ve been with Progressive for three years now, and we’re currently paying $400 a month for two drivers and two cars. I’ve been looking at a lot of quotes, trying to find the best option for us, and I think we’re going with Allstate. This surprised me because I feel like the bigger names usually have a bigger price tag, but I can lower my deductible on Comprehensive. With Progressive, it was $500; with Allstate, the deductible for comprehensive would be zero dollars. Our deductible for collision through Progressive is $500, and through Allstate, the deductible would be $250. We also got added benefits for personal property, medical payments, and custom equipment, and the rate would be $140 less than what it was through Progressive! I will admit that Progressive would’ve gotten five stars for the first year, but due to the increasing rates, I’m rating them 2.5 to 3.

Being the best price doesn't mean that the service is that good. Yes, it serves a financial advantage, but it doesn't consider seniors who may have difficulties with their perpetual renewal price increases. They really couldn't care less and make every excuse as to why the prices increase.

They are very hard to contact by email. Supposedly, an email was sent with my ID card info for me to print, but I never received it after many tries.

Expensive with poor coverage.

The prices are only going higher.

For the price I pay for my Progressive insurance, I don't get anything for my money. I'm retired and I only drive occasionally, and when I do, it's local. Yet, I pay almost $200 a month.

Great starting price, but as the car gets older, the price of the insurance keeps going up. Makes no sense to me!

The name Progressive just means your car gets older, yet your cost progressively goes up. No tickets, no violations, no claims, and my rate went up on my car alone by $300 in less than 3 years.

Not good, they charge too much money and the price keeps going up. It's also hard to reach them.

They give a discount for the first 6 months, then they take it away, so your premium goes up.