Is Progressive A Good Insurance Company? Reviews From Over 24,818 Customers

No problems. Never filed a claim.

Got what I needed in 15 minutes, great price for coverage.

The good thing is that they are available when you have questions. The bad thing is when one of two cars is canceled. The difference was only 1 dollar lower on just one car, which made me think having a second full coverage car only cost a dollar. I did not understand getting charged for 2 cars for 2 months when I only had 1 car and the second was canceled. There was no reimbursement for the extra, and the difference in the premium was unclear.

Progressive had the most economical package for me.

I have had Progressive for many years. I have driven with the Snapshot on for several years. It does remind me about hard braking, etc.

Don't settle on a price with the first quote and definitely do NOT go to a local insurance agent. They include their fee for profit in the price. Do it over the phone nationally.

Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.

No matter how often I've wasted my time getting into these "lower your car insurance rate" deals, Progressive always winds up being the #1 recommendation. They charge about half what the others quoted.

It's Progressive and the rates are extremely high.

I have never had a claim, so I have no idea what to share with anyone about my policy. The only thing I can say is that when I signed up with Progressive, the salesperson was very helpful and patient in explaining everything to me.

It's okay, but I'd like to know why it went up, I'm talking like $10 a month.

Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.

Customer service and agent assistance were great.

I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.

Works with you and for you as a customer.

Coverage is okay, but the price is a bit high.

The price is high. Online service is good. Coverage is average.

Too expensive.

Progressive Insurance is the best.

Everything is okay now. They need to reevaluate the premium when it comes due, not just automatically raise it.

Great

Shop around. They offer good and low insurance costs.

Try not to have accidents because the policy goes up a lot.

Compare Progressive prices to other insurance companies because they are competitive.

Pricing is not what the ads state.

The best experience I've had thus far!

Very good insurance, no problems to complain about.

The only thing I don't like is their high charge to renew your policy.

They are very expensive. I just purchased a new Buick Encore and my insurance went from $78.83 to $132.83. I am a 60-year-old widow on disability. Everyone is talking about companies overcharging for years (25 years), and customers are receiving some of that money back as a refund. I would like lower auto insurance and to learn about this refund if it is real.

Progressive is about the same price as other insurances, but they're flexible, fast, friendly, and it's easy to apply online. All in all, great service all around.

Your survey asks for ratings on aspects I have not experienced, such as claims processing. I have not had a claim, so I cannot evaluate. This is only an example of several such categories. Poorly designed and not applicable survey!

The service is pretty good. I appreciate what they do for me.

Rates are too high! I’ve been driving since I was 16 with no tickets, at-fault accidents, or DUIs. I am 61 now with the same record, and my rates are still high. I shouldn’t be paying a very high dollar for insurance, even on a bundle package.

I haven't had a claim with the company, but a family member has coverage and she couldn't think of good things about them!

They have helped me when I needed them.

I really like Progressive. They have a nice attitude.

Make sure that you do a new quote at renewal time. If I had stuck with my current policy, I would have been paying $50 a month more.

The first 6 months you get a great rate. Then this 6 months I’m paying $197 per month.

I've had no problems. I like the agency I am with. They have always handled any issues quickly and efficiently, as painlessly as possible.

Great online and app service.

Much better than my old insurance company. I saved almost half by switching to Progressive.

They were much cheaper than my previous company and they are very informative when it comes to any changes to my policy.

They are always helpful, knowledgeable, friendly, and will make sure to have answered your needs or find someone to help.

Progressive Insurance has been a positive experience in every aspect. Good rates, never have to wait long on the phone. I did get quotes at other places, but Progressive held true with the best prices.

Good. I use Progressive now.

When NC decreased rates last year, I called Progressive and requested a new quote for my 3 vehicles. They politely did that, and I’m saving over a hundred dollars a year just for requesting a new quote. I have never had to file a claim, so I can’t speak to their claim services, whether good or bad.

I have Progressive, and if I don’t get a new quote, my rates go up by $25-$30!

Affordable coverage. Great claims handling. Quick service and satisfactory results.

Great price! Easy to change from one company to another.

I tried to get another quote recently and couldn't find anything cheaper than what I already have.

I am very pleased with Progressive. I have not made any claims, but so far I am very pleased.

Service, support, and price are good.

They're okay, budget-friendly, but they stick it to you when you make policy changes. That's why I'm shopping. If they'd take care to keep customers, we wouldn't have to shop each time the price hikes.

They raised my premium without telling me.

Amazing.

I’m very happy with B&W Progressive Insurance in Washington, PA.

Good customer service and communication.

When your insurance is due, unless you’re extremely content, check with a few other places. If your insurance goes up for no apparent reason, check with your company or the agent you’re dealing with to find out why. If you find the same coverage cheaper elsewhere, before changing, contact your agent or company again and see if they can match it or do better. And always look at the reviews of an agent or company before deciding. There are good and bad options, and many to choose from—try not to make a bad decision.

I think it’s a little high. I don’t drive more than 50 miles a day, and there’s no discount.

My claim was handled efficiently.

Being the best price doesn't mean that the service is that good. Yes, it serves a financial advantage, but it doesn't consider seniors who may have difficulties with their perpetual renewal price increases. They really couldn't care less and make every excuse as to why the prices increase.

They are very hard to contact by email. Supposedly, an email was sent with my ID card info for me to print, but I never received it after many tries.

Expensive with poor coverage.

The prices are only going higher.

For the price I pay for my Progressive insurance, I don't get anything for my money. I'm retired and I only drive occasionally, and when I do, it's local. Yet, I pay almost $200 a month.

Great starting price, but as the car gets older, the price of the insurance keeps going up. Makes no sense to me!

The name Progressive just means your car gets older, yet your cost progressively goes up. No tickets, no violations, no claims, and my rate went up on my car alone by $300 in less than 3 years.

Not good, they charge too much money and the price keeps going up. It's also hard to reach them.

They give a discount for the first 6 months, then they take it away, so your premium goes up.

I had my first claim in sixty-five years for under $1,000. What I went through was unbelievable. I bet I spoke with five or more agents to try and settle my claim. I finally said I was getting a lawyer, and they paid me. It went on for two months. I will never use them again and am switching companies.

After several years with Progressive and achieving a supposed "Platinum" customer status along with having zero claims, they are dragging their feet on paying a simple windshield glass claim and fighting paying for an OEM windshield for my top-of-the-line Honda CR-V that’s less than 3 years old. I’m ready to ditch them and switch to a company that takes care of their best customers.

I'm not happy with Progressive as they raised my home insurance and didn't inform me about the rate increase until nine days before the yearly premium was due. So now I'm looking for another carrier.

Excessive cost. No discounts for good drivers.

Premiums are way too high in cost.

If you want an endless audible monitor in your car to qualify for discounts you've earned, then go with Progressive. I cannot stand the monitoring device. For example, if someone pulls out in front of you, stops short, or steps into traffic ahead of you and you brake harder than usual, you're penalized. I despise that. I should not be penalized for being a responsible driver. 48 years on the road, no accidents or violations, yet I'm monitored like a 2-month-old.

Need more accident forgiveness for no-fault accidents instead of raising the policy cost.

They provide good coverage most of the time, but they didn't cover a claim and raised my price, which I didn't think was right.

Since I've been with them, I have not gotten into any accidents, yet my rate rose by $100.

To start, I had minimum coverage for a very old car. Two incidents have happened since. I was a victim of a hit and run on the freeway, and Progressive denied my uninsured motorist coverage. I had to sue to get covered and get my car fixed and my medical injuries taken care of. They said they needed the information on the other car. It was a hit and run, there was no information. In the second incident, someone ran into me as I was backing out of my driveway. Although the person was speeding in a residential school zone, because I was moving at two miles per hour backing out of my gate, the law says I was at fault. That made no sense, and they did not provide respectable representation to address that. Now my insurance premium doubled this month. Welcome to the reality of Progressive Insurance. The ads do not represent the reality.

They have changed my price 3 times in one month. I have no idea why. I’m switching because I can’t get answers.

Awful experience. They raised rates over 36% for a small $1,000 property damage claim after having no accidents and being insured for over 6 years. They denied a claim for no reason. Terrible company.

Very bad about transparency. I was told if I decided against using their "tracking" device, it would change my cost by $100 for a year. When I decided it wasn’t for me, my rate went up $180.

Way too expensive for a perfect driving record.

Progressive is a very unforgiving insurance company. I was with them for 16 years, paid on time every month, and had no claims during that time. Then I had 2 claims in a year, and my insurance went up almost $200 a month. When I called customer service about it, the representative was rude and practically laughed at me. Every 6 months when the policy would renew, it would be a few dollars more, and I dealt with it, always asking myself why it went up and not down. I felt like a good, solid customer and a safe driver. Over the years, I have paid them more than they’ve paid out in claims. Probably shouldn’t have done the math on that.

My biggest problem is with your Snapshot program. It is fundamentally flawed, and I am qualified to state that since I was a major player in the development and implementation of driver safety programs. When insurance premiums are decreasing and you were forced to refund premiums to policyholders, my premium was increased. I am happy to say I am no longer insured with Progressive. My semi-annual premium for one vehicle was $740, and my new semi-annual premium for two vehicles, one being brand new, is $1100. The quote provided by Progressive for the two vehicles was $1296.

I pay more than I should have to pay! No accidents, no tickets, no DUIs, and my car is driven less than 15 miles a week. It is a 2017 Corolla bought brand new for a little over $16,000.

Great company but expensive. I have been looking around and found the same benefits for $800 less per year.

For some reason, my rates increased by over $100. I tried to adjust coverage so it would not be so much, but to no avail.

I drive less than 150 miles a month and can’t get a better rate.

Price shop—Progressive is not the lowest. Customer service has declined over the past few years. When you call, they seem annoyed and push you to use the website or app in the future. Their product knowledge is poor as well. I’m switching companies after several issues.

After being insured with Progressive for nearly 8 years, they made my policy non-renewable due to hearsay from a repair shop in their network. This shop took 3 months to repair my vehicle after a deer hit it, and I had to take the vehicle back several times. I was not happy, but the manager at the repair shop claimed I threatened him, so Progressive canceled my policy.

Outrageous payments. My policy increases without notice or explanation. I am planning to change companies.

I pay $278 for just liability on a 2013 Nissan Murano. I think this price is ridiculously high.

Progressive gives you a good rate initially, then increases the rates upon renewal. I was persuaded to install a monitor in my truck to check my safe driving activity. Even though I had very few hard brakes and essentially zero fast accelerations, my rates went up because my history indicated I made too many short trips. I average about 8,000 miles per year driving in a small suburban area. Also, when my wife passed away and I removed her and her SUV from the policy, my premium rate increased by about 20%. Why did that happen? My wife's SUV accounted for about 60% of the miles driven. Additionally, when I try to reach my agent, it takes several phone calls to get through to her. I am very dissatisfied with Progressive.

They increased the price of my monthly payment even when I was found not at fault for the accident.

Rates keep going up despite having no accidents or tickets, only based on where I live.

They changed my monthly rate by more than $20.00 per month. Very disappointing!

Don't go with Progressive. They keep raising my premiums $30-$40 per month every 6 months. I'm 59 years old and have never been in a wreck that was my fault, never filed a claim, don't speed, don't take off fast, don't tailgate, and never have anyone in my vehicle with me. If anything, my premiums should be going down.

I thought I had good coverage with Progressive until I got into an accident. Claims agents were nowhere to be found and never called me back. Then they said that the money ran out and if I had any medical bills, I would have to pay them on my own. I've never had that happen before with any other insurance company, but I hadn't even sent one bill in when they told me that there was no money to cover anything else. So I was stuck owing several thousand dollars worth of medical bills.

Rates have done nothing but increase since getting my policy, even though there have been zero claims or things like speeding tickets since starting my policy. Every renewal period, it increases.

Adequate. They have gotten too expensive.

Not great at all. My quote gets higher with every policy renewal. No accidents, no tickets, great driving record, yet it still gets higher!

Costs way too much for as much as I drive. I retired and only go to the grocery store 2 miles away and church 1 mile. Why should I pay so much? I'm on social security and I can barely pay rent and buy groceries!

I was quoted $40-$60 less, and then she asked me two more questions. I couldn’t believe it when she said, "Oh, it’s changed," and it went up by $60. I stay with them because I’m tired of looking, but they could’ve been better. I’ve been with them for over 10 years for my commercial truck and two pickup trucks.

They raise the prices whenever they want with no excuses. I've gotten 4 to 5 stars with my snapshot, yet they raised my price by $100 after 6 months for no reason. Worst insurance company ever.

Our policy premium continues to increase every year to the point that it is half of our monthly home rent. We are deeply disappointed by this trend as we have been with them for over 10 years.

Progressive is too expensive. I've had 5 years with no claims, over 3 years with no tickets, and a clean driving record, yet my new policy is over $300 more than my last policy.

I would advise anyone to use caution when considering Progressive, as their agents find ways to drastically increase the originally quoted rates and use other people's driving history to financially penalize those who have a good driving record.

I have Snapshot installed to get a better discount. I tried to adhere to the requirements by keeping at the speed limit or slightly below. I had a few hard brakings due to cars either cutting in on me or almost hitting my car. But my new policy rate has increased by over $200.00. Snapshot has caused tailgaters, honkers, and one-finger salutes from passersby. If I remove Snapshot, I lose the discount they have given for having it installed. Useless, in my opinion.

It's a lot cheaper than Progressive.

They're okay, I guess, but it's too much money for me. I need a cheaper policy, and if I find one, I might change.

I hit a fox, which knocked a headlight out, and I needed to have the bumper replaced. The fog lights were also damaged, totaling $1,700 in damages. I filed a claim but didn't receive anything except an increase in my insurance from $266 to $340.

I'm moving to a different insurance company today. I was told I would be paying $230 a month, but I'm actually paying over $400. Feels like a bait and switch.

Progressive is too expensive. My insurance premiums have increased twice in the last two months. How do they expect a person on a fixed income to pay $188-200 a month for car insurance and still be able to cover all other expenses, pay rent, buy food, and just live day by day?

Don't use! Started off with a low rate, then it doubled on the first renewal.

Too much money for the amount of miles I drive, especially when I have no accidents, tickets, or any moving violations. I’ve been a professional driver for over 30 years with 2 million miles of safe driving.

I've been with you guys for two years and I haven’t received much of a discount. It’s still 300 and something dollars a month. How come I can’t get a better discount? It’s still $329 a month.

I updated my policy to add my children, and they downgraded me from platinum to silver status, raising my policy by over $700. They also requested documentation on vehicles I already had on my policy and allowed someone to fraudulently gain access to my policy.

They covered a claim, but I had a second claim that they didn't cover and still raised my monthly premium, which I didn't think was fair to me personally. Otherwise, a good company.

They sign you on at a low price, but the next year it starts going up significantly.