Is Progressive A Good Insurance Company? Reviews From Over 24,998 Customers

The rates are too high for old cars, but because I've been with them for a while, it's cheaper than starting with a new company.

I'm not super happy about my premium going up. I haven't had a ticket in years and haven't had an accident in 15 or 20 years. I drive less than 30 miles a week. I bought my car new in 2021 and still only have 26,500 miles on it. I know going up $7.00 isn't a lot, but when you're on a fixed income, it matters.

I have both home and auto insurance, and I’m very satisfied.

I'm an excellent driver, so I really haven't had any issues with them. I pay my monthly bill, and that's it.

With Progressive, I had no warning that my policy was canceled until I looked it up myself. That’s the main issue I have with them.

Provide a truthful premium cost when you don’t drive many miles per day.

You sign up and get a good rate, but after 6 months, your rates go back up again. So don't bother to switch.

Awesome customer care.

Before switching, my experience was fair to good.

The customer service is very good. I was able to get a good understanding of what I was purchasing.

I've not had to file a claim. Any interaction with agents has been in regard to reducing my premiums. Going paperless, choosing minimum coverage, and/or bundling were the options. It is way too expensive and very few benefits are granted for loyalty.

Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.

The low cost is incredible, and I love Flo and Jamie!

The agent was very helpful.

They also cover my motorcycles, and no one beats their prices!

Shop around, but no one can beat Progressive's prices.

Rates are good so far. I was not happy that when my son and his wife temporarily moved in with me, they had their own car insurance but Progressive said I had to put them on my policy even though they never drive my car.

Progressive is a really good car insurance company, and this is not the first time I have used them. I found the people there to be honest and transparent. When I had an issue with a previous bank account at Charles Schwab, it was Progressive that informed me about the existence of the Early Warning Detection Services, LLC, which is a company collectively owned by major banks that can reject financial transactions without alerting the consumer. Shout out to the honesty of the people at Progressive who not only informed me but provided an address and phone number. Afterwards, they helped me set up the correct policy for my vehicle.

Good coverage at a decent price.

It was very good, got a better price.

So far I haven't had a claim, but customer service has been great online.

Very good and definitely recommend to anyone.

I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.

They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.

My insurance went up significantly from when I first started with them.

I was able to get reasonable car insurance when I needed it.

Discounts are applicable but only for perfect drivers! If you have a claim, not so much! Prices do go up (not too much) every renewal. Claims are taken care of without even noticing!

Just a little overpriced. All other services are well above average in accommodating clients' needs. Overall, easy to work with.

We have not had an accident or a ticket in the last 25 years, so we actually never have had any claims.

The prices offered are really great.

Rates are always going up.

They have been good. The only issue is the increased rates.

The cheapest I could find. I only drive twice a month to the grocery store. The price of insurance in Louisiana is too much. I'm disabled and low income, so I can't afford much more.

Quality coverage by a quality company.

Excellent service and very fair the only time I had a claim.

It's okay, just looking for a better rate and not having to pay every month for the agent and miscellaneous charges.

I really liked Progressive and was referring friends and family to them. Then they increased my rate by over $120, saying it was because I bought a new car. I found cheaper insurance with State Farm for the same coverage. Then Progressive charged me $63 when I canceled. While their service was great, they did nothing to keep me with them.

Should keep looking for a better rate from a top company.

Excellent so far. We've been together for almost 3 years.

Increased premium due to a tow and general rate increase.

Progressive insurance works well for me. I call when I need them, and there’s a response right away, which is good for me.

Overall, it's good. I find the payment price a little pricey.

Less expensive.

The gentleman I spoke with who handled my SXS policy provided the best customer service I have ever had with Progressive. All others I have dealt with were not so good. I am still upset that Progressive did not investigate the accident we were involved in. There were 4 cameras that saw the vehicle in front of us slam on his brakes for no reason, giving us no time whatsoever to stop. When I questioned the driver as to why he did that, he stated that he thought the vehicle two lanes from him was going to pull into his lane, which never happened. He then lied to the police when they showed up. The cameras prove what I'm saying, and yet Progressive never checked them. Completely unacceptable. Now we're paying extra for something that was not our fault at all.

It went very smoothly and I always appreciate that when it's unwanted and unexpected!

I have Progressive auto insurance, and they have been raising prices on me, but it's still the best option out there!

No problems. Never filed a claim.

Got what I needed in 15 minutes, great price for coverage.

The good thing is that they are available when you have questions. The bad thing is when one of two cars is canceled. The difference was only 1 dollar lower on just one car, which made me think having a second full coverage car only cost a dollar. I did not understand getting charged for 2 cars for 2 months when I only had 1 car and the second was canceled. There was no reimbursement for the extra, and the difference in the premium was unclear.

Progressive had the most economical package for me.

I have had Progressive for many years. I have driven with the Snapshot on for several years. It does remind me about hard braking, etc.

Don't settle on a price with the first quote and definitely do NOT go to a local insurance agent. They include their fee for profit in the price. Do it over the phone nationally.

Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.

No matter how often I've wasted my time getting into these "lower your car insurance rate" deals, Progressive always winds up being the #1 recommendation. They charge about half what the others quoted.

It's Progressive and the rates are extremely high.

I have never had a claim, so I have no idea what to share with anyone about my policy. The only thing I can say is that when I signed up with Progressive, the salesperson was very helpful and patient in explaining everything to me.

It's okay, but I'd like to know why it went up, I'm talking like $10 a month.

Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.

Customer service and agent assistance were great.

I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.

I don’t like my rate rising every six months for no reason. Next, I’m changing insurance companies.

Aside from being expensive ($180/month for me), they charge you $100 more if you don’t have autopay set up. And if the autopay fails because you don’t have enough money in your account, they put your policy in line for cancellation, which can create an insurance “gap” even though you still have a policy. They also frequently try to take the money out up to five days early. I’m going back to Geico.

They might need to add a clause that says they won’t raise my premiums for two years.

When we were only insuring one or two people and vehicles, it wasn’t bad. But as soon as we added the rest of our vehicles and drivers, the rates skyrocketed. They wanted $870 a month for four vehicles and four drivers. Allstate, Direct Auto, and another insurer all quoted us $300–$500 for the same policies. I’ll never recommend Progressive again.

The agent at Progressive said they would give me the lowest rate. However, they didn’t explain or offer a lower deductible for a minimal price difference. My husband had an extremely minor car accident, but we had to pay out of pocket because the deductible was $2,500. We’ve changed it now to a much lower deductible for a $9 difference. Very disappointed.

They start out with a lower rate than Geico. Then, after installing a driving-style meter in your vehicle, suddenly all braking becomes more sensitive and your rating goes down.

I think there should be a transparent way to share information with insured drivers about what can raise their rates while they’re covered. Progressive does offer a gadget you can put in your vehicle to track your driving, instead of an app on your phone that records your movements, but I never got a chance to get it. Once you get a hold of customer service, it is helpful.

The rate was almost $200 more than what I’m paying now—need I say more?

OK. Not sure why the rates keep going up when I’ve never filed any claims.

Premium prices for the basic plan are ridiculous. I’m not getting bang for my buck.

The deductible is too high.

I’ve been with Progressive for 3 years and pay every 6 months. It went up another $75—ridiculous!

The only thing I don’t like about Progressive is how extremely long it’s taking for my accident claim to be addressed, and the communication with the claims adjuster has been very poor. I haven’t heard from her at all, and the representative I did speak to was trying to be helpful, but I still have many questions she obviously can’t answer. It’s just frustrating.

Progressive doesn’t pay claims at market pricing for a totaled car.

Too expensive. $580 a month for one car is outrageous.

When I first decided to use Progressive as my car insurance, I was very pleased with the service. But when it came time to renew in July 2026, I was completely thrown off guard by the customer service I received. My insurance premiums (I had both my home and vehicle insured through Progressive) increased significantly, to the point that I was forced to look at other companies. This whole situation with Progressive has been very frustrating and disappointing. I don’t understand or agree with how they treated me when my renewal time approached. I wasn’t looking to change companies, but I basically had no choice. It’s unfortunate because I thought Progressive was trustworthy and a solid choice, but they were rude, unhelpful, and unprofessional, which was very disappointing. Thank you.

They lie about your member status, telling you one thing on the phone but something else in the app. They change things fairly often with little to no notice to the customer. They also seem to try to sneak in hidden charges until they’re caught, and quite recently I was basically told “too bad” when I said I didn’t want to wait on hold. It feels like a runaround with very few answers or clarification. I will never have my auto insurance with them again.

They just take my money. I haven’t had any tickets, accidents, or incidents in over a decade, and they still won’t give me a discount.

I had two vehicles insured with Progressive. When I dropped one vehicle, my premium almost doubled. They said I lost the multi-vehicle discount. Not good.

Never again! They quoted a good price. My first payment was correct, and I also signed up for autopay. My next monthly payment was over $300, with no notice. When I called, they said they didn’t know why it was so high. They did say my ex-wife was on my account—we’ve been divorced for almost five years—and that my son was also on my account. He lives in another city and has his own insurance with another company. No explanation and no credit back to me. There was an unexpected withdrawal from my account that I didn’t have the funds for. I’m a disabled veteran and make very little money.

Geico is 10 times better than Progressive. I got car and rental coverage for cheaper than Progressive.

I found a very decent price with State Farm, and I will never use Progressive again. My renewal increased my price by $160, and I’m very disappointed with Progressive.

Poor communication. No paperwork for the vehicle and no bill for the monthly payment—nothing. I don’t know if I’m insured or not. You can only text online; there’s no voice or phone access.

I’m upset that my truck got a year older, but my premium still went up $25 a month. Do premiums ever go down?

Prices keep going up every month.

I pay all this money, and they don’t cover anything or help.

Progressive offers discounts that won't be available when you renew your policy.

I'm not very pleased with the price. Despite my age, they are using at least one accident I was involved in, even though I was not at fault.

My husband and I have car insurance with Progressive Insurance. At first, it was great. In January of 2026, we paid $509 for 6 months for 2 cars. When we added another, of course, it went up a little bit, which was expected. Then we added a 4th car, and it went up again, which was also expected. After that, we got a notice stating that our insurance was about to be canceled due to us not providing proof of garaging. I had never heard of giving proof of garaging. Then they added my mother-in-law to our policy because we had to stay with her for 2 weeks to help her due to her having surgery. I tried explaining to Progressive that we were not living with her but were just there for 2 weeks to help her out. Then they wanted a copy of her driver's license, and without thanking us, they added her. To my surprise, it went up again, and mind you, her address was different from ours on the license. So, including the $509 for 6 months, we ended up having to pay an additional payment every month. At the end of those 6 months, we ended up paying $4000 for 4 cars and for 2 additional people that were added to our policy that we didn’t ask to be added. When my mother-in-law's license expired, I had to take her off our policy, and the payment went up again for dropping her from our policy. I'm sorry, but that is really frustrating. I want my money back.

Be careful with the selections you make for your coverage and claims. Ensure that they are covered, as they might appear on your record even if they are not covered.

I'm with Progressive and for the price, I feel like I'm paying for the agent's price plus way more than I should be!

Started out at a good rate. I used their plugin to show I was a good driver and drove only 3,600 miles a year, yet my rate more than doubled in 2 years. No claims, tickets, or anything negative about my driving record. I should have paid no more than $150 for 6 months.

Progressive took 4 months to handle my claim from start to finish. The claims representative lied to me and told me it was because parts were on backorder, but the shop was done with the repairs in 2 months. Then I was told that they paid the shop electronically, but I know the owner. He said they sent a check. They also recently canceled my policy because I added a vehicle within 30 days of starting a new policy, then told me it was a state rule. The problem is they are the cheapest option, so I have no choice but to use them or pay a lot more.

They are expensive and add fees every month.

House and 4 cars discount prices.

Too expensive, the rate keeps going up every 6 months and we never made a claim nor have any infractions.

Unhappy with the service in regards to the company policies as far as being flexible with customer needs. They have fair products but are extremely overpriced and never consider individual circumstances.

At first, it was fine, but as usual, it kept going up and up until it's just ridiculous. I don't think I should be paying that much for insurance.

The single worst claim experience I have ever had. It took almost two weeks, and they sent me incorrect valuation/estimate reports on four different occasions, including once where I was sent a report for an entirely different customer.

They kept adding money to my bill secretly every month, thinking I wouldn’t notice. When I finally called them out, they said it was some fee (I had no accidents or anything) and refused to lower my bill, so I switched to State Farm.

Could be a lot cheaper. They don't update the policy when incidents fall off.

My only problem with them is they keep raising my prices even though I drive less than 4k a year with no tickets or accidents in over 60 years!

I was told that my current rate is high in part because at the time I had a foreign driver's license. After sharing the details of my US driver's license, nothing changed.

Progressive gives a low rate to get you, then doubles the rate for the next 6 months with no changes in driving record. BEWARE!

I would say that it’s way too expensive considering that thankfully I’ve never had a claim against any car insurance company, my age, and the amount of miles that I tend to drive.

It was horrible. My daughter-in-law was driving our truck, and a car pulled up behind her and hit the trailer hitch. They tried to claim we hit them. After the police report proved otherwise, they tried to harass us over the claim. No one followed up with us. The people ended up paying for the damages, and then we were notified the policy was canceled. I’ll never deal with Progressive again.

They quoted me one price and then charged a completely different one.

They canceled my policy because there is a toolbox on my truck. They said it is a business truck. It is not a business truck and not registered as a business.

Your rate increased without warning.

I'm tired of them constantly increasing my insurance. The price keeps getting higher and higher. I've been with them for over 10 years. I'm retired now and I don't drive as much as I used to. If I drive 100 miles in a week, that's a lot for me. Where is the discount for that? None available. So now I drive less and I pay more.

The price is too high for a 16-year-old car and a driver over 55.

Too expensive and unwilling to remove my wife, who has turned in her license.

The price goes up every few months.

I work from home and drive 50 or fewer miles a week. Plus, my car is old. In my opinion, their price is too high. It turns out to be about $60 a month for a 6-month policy that I pay in full (versus monthly payments). Instead of giving me discounts for no tickets and safe driving, the renewal policy price goes up every 6 months.

I have never received my policy, though I did get my paper ID card. The agent did not follow through to help me get the policy.

It's too expensive and the price goes up every couple of years, even though I rarely drive now.

Progressive is too expensive in Georgia.

$262 monthly for a 2015 car and 2020 Tahoe is much too expensive.

Without any claims, Progressive is constantly increasing the payments.

The insurance company added random people to my policy, which quadrupled my payment. I got them to remove these people, but my payment is still doubled!