Is Progressive A Good Insurance Company? Reviews From Over 21,057 Customers

Expensive, but cheaper than anyone else.

It's been very easy to understand.

Good but high priced.

Good so far.

Happy with customer service and the time they took to explain coverage.

I had to speak to a representative instead of doing this online.

The representative was nice and gave me all the discounts.

I have only been with Progressive for 2 years. I have had the best experience! I have had other insurances, but Progressive, to me, is hands down the best! I even had a pretty substantial claim. I let someone borrow my car, and he hit another car, and both were totaled.

I have not had any interaction.

After being with Allstate for over 50 years, they became too expensive. Progressive has been very good to start.

Too expensive.

Got my rate cut in half because I did not get an agent involved and I drive low mileage. It was helpful, and I'm getting almost $500 back from my previous policy.

I'd recommend it to my friends.

Progressive is costing me extra because I'm not driving a lot. I'm being penalized for not driving more. Figure...

Insurance premiums are going up for no reason whatsoever. There should be options for cars that are seldom driven. Very unfair industry!

Look for cheaper alternatives. I pay $180.00 a month for standard insurance. No roadside, no windshield replacement, no senior discount.

Less expensive insurance is needed for us 80+ seniors, as our driving is minimal.

Outstanding customer service.

Fair, but prices are too high on renewal.

Average as all others, but usually the lowest cost.

I’m happy with Progressive. I’m not on the road every day. I'm retired and only go out when I need to.

Their pricing is competitive with good policy options. I did not give them a full star rating as I have not had to submit a claim, so I cannot rate how well they would handle such. I can only hope their claim processing is far superior to their TV ads!

Online info is good. Price has gotten too high.

The insurance company is good, but I don’t think they are fair. I’ve had one claim, unlike my boyfriend who had several, which were not his fault. I don’t think it’s fair to punish me for his actions.

Good price.

It's okay. Not many discounts, and the rate rises every 6 months when I renew, even with no accidents or tickets and a good credit score.

Good, except the cost could be better.

Great, I have been with Progressive before.

They are great. They help you with everything. They are number one in my book.

Too expensive.

I really like Progressive. I've been with them for many years. They renew on February 7th for 6 months. I'm just looking forward to a lower rate. Fingers crossed.

If I’m being honest, I don’t have a really bad experience with Progressive. It’s just the pricing, or the increase in pricing I should say. It’s very displeasing, especially to drivers who don’t have any DUIs, don’t have any suspensions on their license, and have not received any tickets nor have been in any accidents. I feel like when a company asks for your loyalty or has a loyalty program, then it should show both ways.

So far, very good.

Easy! Did it all online.

It serves the purpose.

I haven’t had this insurance very long, not long enough to experience customer service, etc.

I guess they have the lowest rates I have found.

Too expensive, went up $70.00 a month.

Great company. Responsive and the premium fits me.

Progressive is great to have, but I'm looking for a cheaper premium price, that's all.

Good overall, except that the price went from $80 to $266 a month, and I got no notice.

It's been good.

I enjoyed speaking with the customer service agent. She was very helpful and had excellent customer service skills. However, I don't have a vehicle anymore.

Price is expensive. Customer service is good.

My experience with my current car insurance is good, except that I went from paying $150 to $387 a month. So now I am looking for cheaper car insurance. I don’t have any wrecks, tickets, or anything like that on my record, so I think it’s kind of crazy that my insurance payment doubled. So again, I know that I can find it cheaper than that, even though I know that Progressive is a pretty good insurance company.

I have no complaints, Progressive is a great company!

My insurance for home and vehicles is my highest cost. However, during a recent hail storm, I had considerable damage. Progressive and Safeco really amazed me with their care and fast response from beginning to end. I would hate to change insurance providers, but the cost is becoming prohibitive.

They had the lowest rates I could find, but I consider it.

They took care of me when I needed them most!

Insurance rates are unfair to those over 65.

So far, good price.

I have had a good experience with Progressive.

Actually, they are very easy to communicate with.

So far, so good. They gave me a good deal on my insurance.

Every year my cost skyrocketed. Not at all happy with Progressive for that reason.

Car insurance was great. I tried to bundle it with my homeowners insurance and it was very difficult and expensive. Went with another insurance company.

Shop around. Love Progressive, but the rates are high compared to where I just moved from.

Great policy coverage but far too expensive.

I haven't had any problems with my insurance. They answered all my questions, and the tow service was great.

Rates are fair; however, yearly renewals increase consistently.

It's expensive. Like super expensive. My tip would be to look somewhere else. I am actually going to switch as soon as my next payment is due.

I could never recommend Progressive. There are only discounts if you allow them to auto-draft your funds, and they take what they want. I have an excellent driving record, and still, the premiums are high.

It's hard to get new quotes from third parties, but they say Progressive is $60 cheaper per month if I switch. However, I had a stroke, and it's hard to switch all the paperwork. When I got my last renewal, I was told that it was the cheapest plan, yet the quotes were so much cheaper!

Be aware that their snapshot program penalizes you for hard braking and states this as a reason for raising their rates. Ridiculous!

Great price, but I still haven't gotten my proof of insurance cards.

I don't know. I have no claims, but my rates went up each policy period.

I keep the payments up, but they keep increasing the premiums. Even with my clean driving record, I have seen no rewards.

Progressive keeps raising the prices every time you sign a new 6-month period. My record is clean, and they claim you get all these discounts, even though the prices are sky high.

Too expensive. I've never been in an accident, no tickets, and barely drive 5,000 miles a year on a 2016 basic vehicle, yet I'm paying $100 a month. Shame on you.

They just keep raising the rates even though we have perfect driving records.

I am unhappy with their reminder system. They let my insurance lapse without any notification. When I contacted them, they didn't seem to care. I had a couple of conversations with them and I resigned. They knew I had my boat insured with them and never told me my insurance on the boat was expiring. It is now expired. I am going to switch companies.

I pay $224 a month at 66 years old with no DWI and no tickets.

On the plus side, they are always happy to assist and always friendly. However, it's only because they charge high prices and increase the policy rates when you renew.

Not good. My premium keeps going up. I am very upset from $305 to $335 every 6 months. What for? We are good drivers with no tickets or issues.

They continue to hike rates despite no claims or tickets.

I have Progressive and I'm shopping around because they have been overcharging me.

Progressive doubled my rates even though I had no accidents or tickets.

They increase your price within a year.

The rate increased without any explanation.

Low price to start, but they raised the price by $100 in the next 6 months.

I am no longer with Progressive because they took advantage of me when I was desperate. I'm back with Geico, where I feel pretty good. My insurance at Progressive went from $47 a month to $123 a month (my share). My ex-wife caused issues in the last year of our marriage, and Progressive was more than happy to charge me more, which hurt. I paid them off for what she did, and I didn't find out about it until after the divorce. She also caused problems with Geico, but I paid them off too. I don't think it's fair that she walked away from the marriage squeaky clean and ruined my credit. Geico took into consideration what I had been through and helped as much as they could. Progressive better not take another payment out of my account. I will never put someone under my name again. Thanks, peace.

They're okay, but my rates kept going up every six months even though I have a clean driving record. I never heard from them at all unless a payment was due.

They are still high for my driving record, but okay.

Progressive is exactly what its name says. I started over 4 years ago, just under $100. Each year following, 0 accidents, 0 tickets, DUIs, etc. 5-star driving record... now it's $175?? Shouldn't rates decrease for being an excellent, defensive driver? Hmmm?

Starts out at a good price, then it goes up. Mine is up to $190.00 a month. I am on a fixed income, and it is a struggle to keep.

My current insurance is with Progressive. They increased my rate by 50%, which is $300 higher than State Farm!

Good, except way too expensive.

They do not advocate well on your behalf when an accident occurs. They also take forever to resolve issues.

Like most insurance companies, Progressive's rates are extremely high. So I am looking for better rates.

Way too expensive and they raise the rate for no reason.

The increase in rates upon renewal makes no sense, even when bundling policies.

Rates keep going up, even though I have not had any accidents.

They keep increasing the premium.

Over the past 6 months, I have received differing premium amounts on online and hard copy bills without an explanation of why there were changes.

They're good and reliable, but they don't offer senior discounts.

I think they lack transparency about hidden fees, whether processing or other types. Also, since I have auto payments set up for them to process my 6-month renewal, I did not deserve a banner on my bill payment stating a lapse while the transaction was being processed. I have already been let down by Farm Bureau before regarding what they and other insurance providers have done with these types of statements when I did not have a lapse in auto insurance nor failed to pay. Previously, years ago, my insurance was just under somebody else's policy, and they refused to credit me for at least maintaining coverage at all times. Although Progressive has better rates for me to some extent, I have been with them for 5 years and deserve transparency. Also, it appears they were falsely identifying my driving habits just prior to my policy renewal on January 23rd, thus reducing my Good Driver discount to less than what I deserved.

Don't provide low quotes and then add fees later.

Confusing: Rates keep increasing, and there are constant warnings about this or that not being covered.

Much less expensive and can be done completely online.

We were stranded on the side of the road with no way to get any help to find a hotel or anything else. They basically just left us hanging. If it wasn't for the tow truck driver, we wouldn't have been able to go anywhere. They didn't offer any help. To me, that's unacceptable.

Well, currently my car is out of commission, so there is no insurance on it because it has been sitting at a mechanic's shop since last year. The only reason I gave the rating that I did for Progressive is that my rate went from roughly $140 to $200 for a so-called minor accident. I am 60 years of age, and my children, specifically the one under 25, pay less than I do, and there were no available discounts. So if and when I get my car back, I’ll probably be going elsewhere. I wanted to consider other insurance options because, according to my EBT, supposedly I can get full coverage for less than what I was paying with Progressive.

Terrible customer service. Too expensive. They have "charges" they don't tell you about or explain to you.

Keep all copies of documents sent to you; it's very important as some of them the agent couldn’t find. Request proof of payment, policy number, name on the account, etc.

Rates keep going up even though I’m a loyal customer with no accidents and I only drive 200 miles a month.

Not good. 😕 My bill kept going up. I have only had one accident in 30 years of driving, and hitting a log in a rainstorm should not make my bill go up by $400 each month. It's almost been 3 years.

I enrolled in Snapshot and got an email saying I'd saved $150 on my next 6-month payment. I logged in and saw it went up by 13% anyway. A 13% increase in six months is ridiculous!

It's not fair that I'm paying $300 for car insurance. I've never been in an accident and have no tickets, yet I'm still paying such high rates.

Prices keep going up even though I haven’t had any issues with driving.

I had a good experience with these guys the first year. They bundled all my stuff, added my uncle to my account, and got me a good rate for the 3 vehicles for around $1600 for a 6-month period. But this second year, when I went to renew, they said I'm not the account holder. I'm a secondary, and my Harley is on another plan entirely. Hmm. I only paid one bill, so how do you figure that? Anyways, I'm ready for something better.

Everything is good, but when it comes to cost, I'm 72 and need it to be less expensive for only driving 10 miles a day both ways to work. I do like Progressive.

Adding my son to the policy with Progressive doubled my premium. I would not recommend this company to anyone.

Too expensive. They track me everywhere I go and then send emails about raising my rate because I brake and accelerate too much. The only way to get anywhere is to use either Route 35 or Route 9, two major roads with acceleration and deceleration lanes.

They initially offered a low first payment, but then increased it to a level higher than my budget. There were many mistakes in the paperwork and rewrites. They also asked me to insert a tracker in my car. I was criticized for pulling hard into a turn, which I did to avoid another speeding car cutting into my lane. They also said I brake too hard, but they couldn't see that I was avoiding someone jumping a red light into my right of way. These are judgments they make about things they can't see. I would advise not to accept their Snapshot. They misjudge what they can't see, and as a result, they decide to raise rates and damage an excellent driving record.

If you have a ticket or a minor incident, they will completely take advantage of you, resulting in a major price increase.

Consideration for miles driven in a 6-month period. Personally, I drive less than 600 miles in 6 months. Less exposure should translate into cost savings.

Progressive continues to raise my rates each month. I have not had any claims yet. This made my switch from another company not worth it after the first month.

They paid for a roof replacement without a fight, so I'd say they're better than mediocre.

Why can't the local representatives offer me the same price? I talked to them yesterday and still didn't get a lower price. Senior citizens need to save wherever they can. I also bundled renters insurance and still found no comparison... 🤔

The policy rates increase every 6 months.

I have only had experience with Progressive Insurance because my parents have had Progressive insurance for all of our vehicles over the past 20+ years. I was grandfathered in with emerald status when I bought my own car and had to insure my own vehicle, a Ram 1500, with financing. However, the problem arose when we created my own insurance policy. It was supposed to be a "copy and paste" policy of what my parents had, identical in every way. We assumed the agent did what we asked, but when I had my first car accident in March 2025, I discovered my policy did NOT have collision coverage. Somehow, my policy was either changed (without my knowledge) by an agent or it was never added to my policy when I first created it, as we requested. I have never changed my policy for any reason because I never had or wanted to, so when I had my accident, my truck was not covered for "Collision." I only had "Bodily/Property Damage" and "Comprehensive," which is the state bare minimum here in Florida. I rear-ended a lady because the people in front of her slammed on their brakes out of nowhere, causing her to slam on her brakes, and then I slammed on mine, but it wasn't enough. Luckily, I only hit at around 25-30 mph instead of the speed limit of 60 mph. When I called to report the accident and file a claim so her car could get fixed, the agent I spoke with told me they wouldn't be giving me any money to fix my truck (which probably would have been a total loss) because of its age, miles, and condition of my 2009 Silverado. The agent could not find when and where my policy was changed, so my insurance went up from just under $200 to now over $300 because the "Accident Forgiveness" they promote isn't awarded to drivers if you don't have collision coverage on your insurance policy. I have NEVER had an accident in a four-wheeled vehicle since I started driving at 15 years old, and I just turned 33 last year. Yes, I have had traffic tickets for speeding, but less than a total of 5 tickets, and 3 of them were on my sport bike. Since I didn’t have Collision coverage, I don’t get the accident forgiveness benefit. I also lost my safe driver discount and everything related to being accident-free. This insurance cost basically doubled since the accident. This whole story is just to inform people of the negative interaction I have had, BUT I WILL SAY THE AGENTS I SPOKE TO ON THE PHONE WERE AMAZING AND GREAT TO TALK TO. They answered all my questions since I was worried and anxious because it was my first-ever car accident that required insurance involvement. Right now, I’m in the process of shopping around for another car insurance company to try and find a cheaper alternative. I don’t want to switch to another insurance company because I have the "Emerald Status," and that is literally the ONLY reason why I haven’t changed insurance companies. So just beware of possible similar experiences.