Is Progressive A Good Insurance Company? Reviews From Over 21,403 Customers

No one likes paying for vehicle insurance, but I have a great agent and she has a great team. They are very helpful and treat me like I’m a very valuable customer.

Great job in every way. Always so quick and easy.

Great customer service.

The cost is too high.

Great rates and easy to obtain an auto policy.

No problems so far.

Always available and very helpful.

Their rates for car insurance are the best I can find.

We had an accident and they were excellent and fast.

I had to ask for other discounts, and then I inquired about renters insurance without them asking if I needed it. I also asked about changing the deductible on my car to see if it would help reduce the policy amount.

Very good company for insurance. They offer fair prices on all insurance plans.

Cheapest rates in the state.

Great, cost-efficient.

They are just too expensive.

They pretty much have the lowest price for your initial payment that I could find.

Quick and easy.

So far, I must admit, they have the best rates compared to any of the other major insurance carriers.

I mentioned that I only drive locally. I’m retired and just go out when I need to.

Shop around before you buy. Compare coverages and deductibles. I saved by going with Progressive Direct and paying 6-month coverage in full.

Easy to get a hold of and fast service.

Your prices are really good and you can get it done online. The people are really helpful.

It's Progressive. They are fine, I just need a better price.

Reasonable price.

Great company. Rates are ridiculously high. But you can count on Progressive.

Affordable.

Good service and coverage. Pricing is okay but could be better.

Excellent customer service and support.

Just switched to Progressive and am saving almost $1,000 thanks to their fair pricing, unlike Travelers who seemed to penalize us for being loyal, accident-free, ticket-free, claim-free, and on-time payers of both home and auto. Glad we switched. Only time will tell.

Progressive is consistently the cheapest for my cars and home.

Best price.

Good deal

Lower the rates.

It's better to compare rates that best suit your needs at the "right" price.

Great customer service! I saved hundreds of dollars with my policy reevaluation!

Excellent in time and form.

Always check your rate prior to when it’s time to renew.

Too expensive, not a lot of discounts.

Good service and knowledgeable employees.

Probably the cheapest insurance.

Recently had a claim and the overall service was excellent. I was informed every step of the way!

Satisfied with my vehicle's coverage.

I'm happy with my experience.

Check each quote twice.

Great customer service, and they did all they could to get me a good rate.

They work with me.

Excellent! My premium just went down $30.00 per month due to my 6 months of good driving with Snapshot.

Insurance is good, but the price is too high.

Progressive has definitely gotten better over the years now that I’m back with them. I’m very happy with what they offer.

Nothing special, but no hassle.

They explain everything.

I feel that given our age (83) and the small amount of driving we do (1,200 miles per year), our rate should be much lower. They claim that since my grandson, who was on the policy, had a not-at-fault accident, it will affect my rate even though I took him off. That accident had absolutely nothing to do with me. Unfair!

They simply have the lowest prices. We have switched for a better price, but other companies always raise the rate for some reason, so we go back to Progressive.

Everything has been great so far.

The price never goes down, and they offer no senior discount.

Professional and engaging. Best rates compared to all other companies by far. They have earned my business and my grateful loyalty.

Great

Progressive is a great company for car insurance. I’m going through an active claim with them right now, and I’m sure it will be adequately and sufficiently handled as in the past. I would like more discounts for being an excellent driver, though.

I've never had to use them, but their rates are too high.

Efficient

I'm so impressed with everything here today, I barely have words to say thank you.

Much cheaper than Progressive!

Way too expensive for 6 months with minimum liability coverage. Hopefully, they do something to reduce my rate considering I'm also on SNAP benefits.

Decent coverage, but they took four hours and as many different companies to get me a tow, and spiked my rates through the roof for being in an accident.

Do not go with them. They will raise their rates every renewal.

I used Progressive for less than a month and will never use them again. They falsely advertised a deal just to pique one's interest. Then I talked to a sales representative and found out they had wrecks on my record that never happened. This was the result of them using a third party instead of the DMV.

Better customer service. Agent knowledge is much better than Progressive.

I recently received a 6-month renewal with a $279 increase on an already overpriced premium. When I called to question why my less than 30 miles driven daily average doesn't reduce the premium, they said they do not consider it. (Recently, the State of Illinois ruled this is legally applied.) When I asked for the reason for the increase, I was given the usual claim that my state's larger claims are to blame, which I have heard from insurance companies for decades. This is reason enough to look for honest coverage elsewhere.

Progressive raises their rates for no reason.

I asked for a copy of my insurance and still, after 8 years, have not received it. My insurance went up despite having no accidents or DUIs. I don't drink and drive only 3-5 miles a month to local stores.

Unfortunately, at this time they are the lowest I can find. I signed up for Snap and got a 10 percent discount and did well for the first 6 months, but my insurance went up even though I did well on the Snap program. I have one more year for my wreck to come off my record, and hopefully, my credit score will be much better, and I will be able to shop around. From 1 to 10, they get a 5.

I would never insure with Progressive again. They took money when my policies were paid and refused to pay me back, so I canceled all my policies and went elsewhere. I actually got a cheaper quote.

As soon as your 6-month policy is up, they raise your rates over $100 per month even though you don't have any accidents.

Get a discount for being old and not driving very many miles a day.

I have had a clean driving record for over 15 years. I drive less than 4,000 miles a year. I am a senior on a fixed income, and every time I turn around, my insurance goes up. I have to shop around and change every year to another company or get a new policy from Progressive. All of this is just nuts.

I would tell them that your rates increase really fast, and your transparency could be better. I think the agents are making a killing off people because when I went back to your site, the same insurance I had was a hundred bucks cheaper compared to what you're charging me per month. You can do better on that. Also, telling me that I'm paying for other people because they got in accidents—I'm not falling for that.

I don't feel appreciated because they raise your rate for no reason.

The only thing I can really speak to is the price of the policy, which I feel is too expensive, especially for just plain liability coverage.

Progressive should be good, but the price was far too high!

Everyone says they give military and senior discounts, but they don't show up in the quotes.

Shop around for the cheapest price. The loyalty discount is a myth.

I asked for quotes on consecutive days, and the prices for the same insurance varied greatly.

Cost $727.00 every 6 months. No tickets, no accidents, no claims, excellent credit. Goes up every 6 months. I have homeowners coverage to get a discount. That is a joke. Tried to talk to them about why it is so high. Never get an answer, all blah blah blah.

They attract you with a great rate, but when it's time to renew, they increase your premium by 70%.

They have fewer options than Gecko. Their rates start lower, but they raise their rates much quicker.

High prices and limited discounts. I've been with them for almost 10 years with only one not-at-fault accident. For my paid-off 2014 Tacoma, liability insurance, I'm still paying $175 a month.

I have a clean driving record, and my vehicle is being financed. Despite this, the full coverage is still too much for me, as I'm paying about $192 a month.

Too expensive and unprofessional. I have no DUIs, accidents, and I'm a senior citizen with no tickets or warrants, yet I pay $195 and I don't even have full coverage. What is going on?

I would not recommend Progressive. They raised my rate without any reason, even though I'm a Gold Member and have been with them for a long time.

The insurance is very expensive.

They raise prices after 6 months without any explanation. I never got traffic tickets or did anything to justify a $2,300 increase from the original price. It's ridiculous.

Shop around; they raise prices once they get you.

My current insurance company is less than half the cost of Progressive for the same coverage.

New customers get better rates than established customers. One would expect the opposite.

I initially got a new policy from Progressive on 09/20/2025 because my auto and home insurance was cheaper than or equal to USAA. I signed up for their SAFE DRIVER program to save money. However, after reading their disclosure, I found the program too restrictive as it was designed to control everything I did when driving. So, I refused this rider. Immediately, my policy was increased by $50.00 per month. Even though I prepaid 6 months' premium for the auto policy and 12 months for the home policy, they waited until the 3rd month to notify me of the increase of $166.00. Now they're threatening to cancel my policies, ignoring the $1800.00 I had already paid them. Customers can't trust Progressive to deliver on their promises.

Progressive lives up to their name. My rates increase progressively every 6 months. I've had insurance for 18 months, paying $50 more with each renewal. No tickets or accidents. I pay the premium in full every 6 months.

Too expensive. Rate went up $50 despite zero claims. My wife has not driven a car in 10 years (physical disability), yet because we are married, she must be named as a driver. Previous attempts to have her removed would, I'm told, actually increase my rate. Attempts to find a different insurance carrier proved fruitless.

They gave me a price, and three months later it tripled. They said they gave me an introductory offer, but no one ever used those words when my daughter and I talked with them!

I just got a new policy and canceled my old one because you guys were charging me $240 a month for liability! I did a new quote and found out that for only $120 I could get full coverage. For some reason, you guys couldn't do that with my existing policy where I had been insured for years. So frustrating.

They renewed my policy and switched me from a 12-pay to a 6-pay plan, which made my payments too hard to manage. Plus, they raised my rates. They never contacted me to see if that's what I wanted.

I would not advise anyone to get Progressive because if you have to file a claim on your policy, they ask for things most people do not have. If you don’t have what they require, they deny you. You pay for the coverage, but they won’t help you cover a claim.

I got a quote and entered my driver's license number and all necessary information, which resulted in one quote. Then, when I proceeded to pay and was asked for VIN numbers, the price jumped $700. Insane.

Progressive was wildly overpriced. Liberty Mutual is far more fair.

They doubled our rates after only a very small fender bender.

Changed price without notice or reason.

Shop around to verify that you are getting the best bang for your buck.

They raise my rate every month, it seems. There is no reason to do this—no accidents, tickets, nothing but my zipcode.

Expensive.

Too much money. I started out paying $150 a month and now I'm paying over $600 a month. I thought the longer you stay with a company, the better the experience?

For my age and the length of time I've been a customer, I would search elsewhere. I feel I don't get any consideration. I've taken the safe driver's course, haven't received any tickets, and still, my rates are high even though I have two vehicles.

I thought I was supposed to get several discounts but never found any. I am looking for cheaper coverage with more evident discounts. What's wrong with telling me what discounts I am getting? Is it some big secret or what?

Progressive is apparently the cheapest on the market, but I do feel like I am being overcharged.

Disappointing. I switched from State Farm to Progressive for the lower rate. Then, within 6 months, my rate increased by almost $200. I thought I was getting the lower rate for at least the first year.

I had a small fender bender that did hardly any damage to the other person’s car and mine. They claimed it was damage done at another time and would not pay for all of it, which was untrue. Then they turned around and raised my rate by approximately $80.

Too expensive. I have the same old car, yet the price still increases.

Shop around; Progressive appears to be one of the highest-priced vehicle insurance companies.

Identical auto coverage for less than half the price of the Progressive policy quoted is available in multiple places.

Not too good. The price is way too much for liability.

Progressive uses bait and switch tactics. They give you an initial discount when you first start, then they remove it after the first 6 months. My coverage increased $600 without any accidents or tickets.

Constantly increasing rates, regardless of good driving history.

They're too expensive. Every six months, your rates go up. They don't help if you're in a car accident.