Is Progressive A Good Insurance Company? Reviews From Over 24,818 Customers

The thing I do not care for is that the car insurance and renters insurance are two separate departments. I would rather have it bundled together like they advertise.

The rates need to be lowered; they're too high.

Great! I do not drive much. No issues to discuss with Progressive.

They have always been responsive when I call for advice; however, I have not had to use their services so far.

I haven’t had to place a claim so far, but their pricing is about to price me out of the market! I’m a 69-year-old single male with a good clean record, my premiums should not be so high!

I was looking around and they were the cheapest one so far with the best coverage. In these times, with everything going up, they are the best option.

Quick and easy plus good rates.

Today is my first day with my new carrier, but they offered a much better price than my old insurance company. We will see in 6 months how things are going.

Never had any problem with them.

The website is easy to navigate, and the prices are reasonable. However, I was late on one payment, and they raised my premium. Times are hard right now; I just wish they had a grace period.

I haven't found anyone that can beat their price.

State Farm is 50% less!

I feel that even with loyalty, there aren't many discounts on renewal with State Farm. I remember every 2 years I would get a huge discount for not having claims.

Keep on the lookout for sharp rate increases from Allstate.

Affordable, educational, and friendly. They are the best all around, and they listen.

The rates are too high for old cars, but because I've been with them for a while, it's cheaper than starting with a new company.

I'm not super happy about my premium going up. I haven't had a ticket in years and haven't had an accident in 15 or 20 years. I drive less than 30 miles a week. I bought my car new in 2021 and still only have 26,500 miles on it. I know going up $7.00 isn't a lot, but when you're on a fixed income, it matters.

I have both home and auto insurance, and I’m very satisfied.

I'm an excellent driver, so I really haven't had any issues with them. I pay my monthly bill, and that's it.

With Progressive, I had no warning that my policy was canceled until I looked it up myself. That’s the main issue I have with them.

Provide a truthful premium cost when you don’t drive many miles per day.

You sign up and get a good rate, but after 6 months, your rates go back up again. So don't bother to switch.

Awesome customer care.

Before switching, my experience was fair to good.

The customer service is very good. I was able to get a good understanding of what I was purchasing.

I've not had to file a claim. Any interaction with agents has been in regard to reducing my premiums. Going paperless, choosing minimum coverage, and/or bundling were the options. It is way too expensive and very few benefits are granted for loyalty.

Very good, but at 92 and with the current economy and Social Security, finances are a serious problem.

The low cost is incredible, and I love Flo and Jamie!

The agent was very helpful.

They also cover my motorcycles, and no one beats their prices!

Shop around, but no one can beat Progressive's prices.

Rates are good so far. I was not happy that when my son and his wife temporarily moved in with me, they had their own car insurance but Progressive said I had to put them on my policy even though they never drive my car.

Progressive is a really good car insurance company, and this is not the first time I have used them. I found the people there to be honest and transparent. When I had an issue with a previous bank account at Charles Schwab, it was Progressive that informed me about the existence of the Early Warning Detection Services, LLC, which is a company collectively owned by major banks that can reject financial transactions without alerting the consumer. Shout out to the honesty of the people at Progressive who not only informed me but provided an address and phone number. Afterwards, they helped me set up the correct policy for my vehicle.

Good coverage at a decent price.

It was very good, got a better price.

So far I haven't had a claim, but customer service has been great online.

Very good and definitely recommend to anyone.

I did not have any issues with Progressive car insurance. I would recommend Progressive for car insurance.

They aren’t the most organized, but my policy price was almost half of what I was quoted at Progressive.

My insurance went up significantly from when I first started with them.

I was able to get reasonable car insurance when I needed it.

Discounts are applicable but only for perfect drivers! If you have a claim, not so much! Prices do go up (not too much) every renewal. Claims are taken care of without even noticing!

Just a little overpriced. All other services are well above average in accommodating clients' needs. Overall, easy to work with.

We have not had an accident or a ticket in the last 25 years, so we actually never have had any claims.

The prices offered are really great.

Rates are always going up.

They have been good. The only issue is the increased rates.

The cheapest I could find. I only drive twice a month to the grocery store. The price of insurance in Louisiana is too much. I'm disabled and low income, so I can't afford much more.

Quality coverage by a quality company.

Excellent service and very fair the only time I had a claim.

It's okay, just looking for a better rate and not having to pay every month for the agent and miscellaneous charges.

Should keep looking for a better rate from a top company.

Excellent so far. We've been together for almost 3 years.

Increased premium due to a tow and general rate increase.

Progressive insurance works well for me. I call when I need them, and there’s a response right away, which is good for me.

Overall, it's good. I find the payment price a little pricey.

Less expensive.

The gentleman I spoke with who handled my SXS policy provided the best customer service I have ever had with Progressive. All others I have dealt with were not so good. I am still upset that Progressive did not investigate the accident we were involved in. There were 4 cameras that saw the vehicle in front of us slam on his brakes for no reason, giving us no time whatsoever to stop. When I questioned the driver as to why he did that, he stated that he thought the vehicle two lanes from him was going to pull into his lane, which never happened. He then lied to the police when they showed up. The cameras prove what I'm saying, and yet Progressive never checked them. Completely unacceptable. Now we're paying extra for something that was not our fault at all.

It went very smoothly and I always appreciate that when it's unwanted and unexpected!

I have Progressive auto insurance, and they have been raising prices on me, but it's still the best option out there!

They canceled my policy because there is a toolbox on my truck. They said it is a business truck. It is not a business truck and not registered as a business.

Your rate increased without warning.

I'm tired of them constantly increasing my insurance. The price keeps getting higher and higher. I've been with them for over 10 years. I'm retired now and I don't drive as much as I used to. If I drive 100 miles in a week, that's a lot for me. Where is the discount for that? None available. So now I drive less and I pay more.

The price is too high for a 16-year-old car and a driver over 55.

Too expensive and unwilling to remove my wife, who has turned in her license.

The price goes up every few months.

I work from home and drive 50 or fewer miles a week. Plus, my car is old. In my opinion, their price is too high. It turns out to be about $60 a month for a 6-month policy that I pay in full (versus monthly payments). Instead of giving me discounts for no tickets and safe driving, the renewal policy price goes up every 6 months.

I have never received my policy, though I did get my paper ID card. The agent did not follow through to help me get the policy.

It's too expensive and the price goes up every couple of years, even though I rarely drive now.

Progressive is too expensive in Georgia.

$262 monthly for a 2015 car and 2020 Tahoe is much too expensive.

Without any claims, Progressive is constantly increasing the payments.

The insurance company added random people to my policy, which quadrupled my payment. I got them to remove these people, but my payment is still doubled!

No integrity, incompetent. Long story short, I made changes to my recent policy before the start of the effective date. I returned all requested documents by fax the same day I received them. Not having received the new policy by the renewal date, and to avoid losing coverage, I paid for the policy without the changes in full and was told the amount I would be reimbursed. Yet, the changes were never processed. After multiple calls, each agent saw, as I did in my account, that they had received the documents and submitted an urgent request to process the changes and my reimbursement ASAP. After 3 months, and through one dedicated agent, a new policy was finally processed, but it was still incorrect and an incorrect refund was issued. I'm still fighting. Now it's time for renewal and they've sent a renewal policy which is still incorrect. FYI, do not change policies, cancel them and create a new one.

Horrible, they raised my rate from $588 to $800 because I switched policy before 6 months.

Overall, it’s okay. For the amount you pay, you can find another car insurance that is a lot cheaper with the same coverage. They don’t really offer that many discounts.

Price increase on first renewal.

Progressive canceled my policy without telling me because they needed a picture of my normal F250 pickup. I had to pay fines and higher insurance due to Progressive's lack of communication.

I have been with them for a long time, no accidents, no tickets, and my rate was raised again at the beginning of the year to $122.00 a month. That's ridiculous. I will be dropping them very shortly.

Every renewal my rate went up. Every time I asked, it was blamed on industry trends, inflation, or whatever excuse they could come up with. The last call I had with them before deciding to switch, I was inquiring about my new teen driver. When I wanted to add them to the policy, they said just the fact of me calling would now automatically add them to the policy, and I had no choice but to add them because my state requires it. After the call, I found out that is not true. It's a misrepresentation. Progressive doesn't allow it because of some laws in my state.

I drive about 15 miles a week sometimes, and some weeks not that much! I have a 2017 Toyota Corolla bought new. It has 16,200 miles, no tickets or accidents. I pay almost $90.00 a month, which is way too much!

My price kept going up, and I’ve never had an accident or a ticket.

Shop around; they just doubled my insurance, making it very unaffordable.

They are not helpful if you have their app and don't use a phone holder. I called them and let them know that it was showing phone usage when I wasn't using my phone. I even had video from a rider as evidence because I don't have a phone holder. They said that was my problem and it's in the policy that a phone holder is required. I looked and don't see it in the policy, and they doubled my rates.

I was with them for about 5 years, and after making a claim, the cost to renew my policy was doubled.

Representatives I talked to have been rude and dismissive. They blame you even for accidents which are not your fault. Their premiums are too high and then their deductible makes it like you don't even have coverage.

Very poor service. They raised my rates from the initial payment. The quote was $50 and some change, but now it's $103 and some change monthly. There was no reason given for the change.

Be aware that even with a near-perfect driving record for over 50 years, no speeding violations, and no DUIs, an unfortunate parking lot bump while backing up caused my rate to double.

Make sure you read the small print, and don't expect your rates to remain the same. Even if you don't have any violations, they will still find ways to charge you more.

If you cancel, don't expect to get a refund for quite some time, even though they get paid immediately.

They charged me for people living in the same house who don’t drive my vehicle, even after I had paid the full policy amount.

Good at taking my monthly fee, bad at following up on a claim and keeping us informed of the process.

They emailed me, telling me they had cheaper insurance for the next six months at $97, and then sent me a renewal at well over $100 per month. Later, when they saw I was looking for other insurance, they offered me a discount again. I did not ask how much because I don't want to do business with a company like this.

Hugo lets me pay at my pace and doesn't harass me with constant calls.

They started out with low rates. I used their device, which showed I was a good driver and drove less than 3,600 miles a year, yet my rate still doubled in less than 3 years.

They are ridiculously expensive. I’ve been using them for almost 10 years. Not one accident or moving violation, yet my rates have tripled. There's no excuse for this exorbitant price gouging.

I am not happy with the insurance. There are two small toolboxes installed on the back, and they canceled my policy saying it is a business vehicle. It is not! They see how I drive through the snapshot device; I drive once a month. Hardly a business vehicle.

So far, infinitely better than the 10 years I wasted with Progressive. Loyalty is not rewarded anymore; change policies frequently. Progressive is very lazy about fighting claims and would rather increase your rates and let anyone sue for anything.

Progressive is very expensive! Over $600.00 for two vehicles.

Three years ago, when I was hit (hit and run), they were very helpful. They got me a rental efficiently and car repairs done, although the entire process took close to six months! But since then, prices have been a NIGHTMARE. I have never had an accident, ticket, or DUI. I can’t help how others drive, but my monthly payment has gone from $80 to over $155, and I only use the car maybe once a week, going 15-40 miles from home in a farming community, seeing more cows than people! Inflation is one thing, but unadulterated greed is another. I hate to be without insurance, but I am going to cancel … this is LUDICROUS. I am checking on new laws in NM now. Even $89/month seems too high for being parked six days out of seven!

It's fine. I just think rates should be cheaper since I drive less than 3,000 miles per year.

Progressive means your rates will progressively go up. $300 in less than 3 years on my car. No tickets, no violations, no claims, yet my 6-year-old car insurance has increased $300 in less than 3 years.

I've been with them for a few years now, and you would think my bill would go down at least a little, especially with my record, but it only keeps going up! I'd leave them in a heartbeat if all the supposed search engines for insurance rates didn't always show the insurance you currently have as the best one.

The price increased by almost $120, from $338 to around $460. I'm sick of this.

I don’t recommend staying long-term unless you can't find anything cheaper. Ride it out for 3 months and then switch. They are very expensive from my experience. I switched to another insurance, and they let Progressive know. Suddenly, they made my payment $80 cheaper after a whole year. The other insurance still had them beat, but don’t ever stay loyal because these companies do not care.

They are misleading, trying to make multiple claims out of one incident and deciding not to renew over minimal expense, even though I pay regularly and am at no fault.

Be aware that they raise costs after 90 days.

Progressive increases your insurance rates two or three times a year without any clear reason.

They are okay, but there is not a lot of flexibility with their rates.

They track you, pull money from your checking account before you even get paid, and I was never reimbursed for two tow truck bills.

I set up my policy online, paid electronically, and had no claims. There was no human contact at all.

Progressive will drastically increase your payment after the first 6 months.

Progressive is too expensive. I've had it for over 10 years and never used it, and my price just continues to climb a lot. I'm shopping for a new company now.

I’ve had an extremely frustrating experience with Progressive Insurance and wouldn’t recommend them. While their gimmick advertising makes them seem friendly and affordable, the reality has been far different. The claims process was slow and poorly communicated. I had to follow up multiple times just to get basic updates. Customer service was another major disappointment. Representatives didn’t seem informed, and I was transferred several times without getting clear answers. It felt like no one was taking ownership. On top of that, my rates increased unexpectedly without a clear explanation. For a company that promotes transparency, this was frustrating and misleading. Overall, the lack of responsiveness, poor communication, and questionable pricing increase practices made this a very negative experience for a large insurance company.

They've increased my rate every renewal and refuse to budge even when I presented them with a new quote from them that was $15 lower than what I pay.

I don't like them. I was the victim of a significant amount of property damage from a driver insured by them. I thought it would be great because I've been a customer for decades. They treated me like I was lying because the driver gave me a false name. I've still not been reimbursed, but if that's how they treat the people they are supposed to make whole, I want out.

Do not get this insurance; they do not give you any discounts for having a clean driving record.

I have a crack in my windshield and they said I will have to pay for it. They won't cover the repair.

I have only driven 635 miles in the last year. I am shopping around for the lowest rate right now because I feel you are too expensive.

Progressive gave us the best rate. The policy was under my husband’s name, and they were wonderful. Everything was going well, and he had a couple of claims, so of course, the policy went up—that's to be expected. But then, for the next two years, it continued to keep going up with no more claims, just higher rates every renewal. We got it for six months. The amount was higher, so we did a quote with Progressive under my name, which lowered the rate by over $200. Everything was great again, no claims, and my rate started to go up. I’ve been with Progressive for three years now, and we’re currently paying $400 a month for two drivers and two cars. I’ve been looking at a lot of quotes, trying to find the best option for us, and I think we’re going with Allstate. This surprised me because I feel like the bigger names usually have a bigger price tag, but I can lower my deductible on Comprehensive. With Progressive, it was $500; with Allstate, the deductible for comprehensive would be zero dollars. Our deductible for collision through Progressive is $500, and through Allstate, the deductible would be $250. We also got added benefits for personal property, medical payments, and custom equipment, and the rate would be $140 less than what it was through Progressive! I will admit that Progressive would’ve gotten five stars for the first year, but due to the increasing rates, I’m rating them 2.5 to 3.