Is Progressive A Good Insurance Company? Reviews From Over 24,998 Customers

Give yourself time to explore options and discounts.

I've had no problems at all. Thank you.

I am satisfied with the policy on my cars.

Saved me a lot of money by following a simple trick.

Good service.

Satisfying and easy.

The price seems to increase every 6 months.

Progressive is great. No issues or problems reaching someone if you have questions. Thank you.

Great experience.

A little high in price.

Progressive Insurance is what I always use and recommend.

Good average, but the prices quote disappear.

I've had Progressive for 2 years. No major issues until I had a minor $1000 claim and they increased my insurance significantly. Other than that, no real complaints.

Progressive is great, but there's no personal agent. It's pretty much done on the computer. Excellent service.

Of all the name brand companies and off-brand companies, Progressive had the best premium. All the other companies I checked with were much higher for the exact same coverage.

They do a good job.

Okay, high cost!

Very reasonable price.

Very good service. Best rates we could find.

Good customer service, clear policy breakdown.

Haven't needed it yet, but it's a good price.

It's a good insurance company. Now, every insurance is pricey. I haven't had any issues with them, so I would recommend it to my friends.

I'm with Progressive now.

Great service.

Progressive is an excellent company. I have no complaints. Customer service is awesome. Their rates are pretty reasonable. I recommend using them.

Make sure you have all claims for drivers. It has a significant effect on premiums. Also, have good credit and a good driving history.

Look at what you get for the money and compare it to other insurance companies.

I saved substantial money and the transfer was easy.

Overpriced when purchasing a policy through an agent. The agent was not interested in sharing potential discounts or savings.

Poor policy coverage, extremely expensive.

Get more than one quote.

I wish it wasn't so expensive to have auto insurance.

I pay, they cover nothing special, and it costs too much.

A little too high for my budget!

Expensive, but they always seem to be there when I need customer service questions answered.

Run your quote multiple times on random days because sometimes it's as low as $81, other times it's $125. I pay $118, but when I ran it again, it said $81.

The claim service was fabulous! However, the rates are kind of high.

Progressive has always had the absolute best customer service around. They are quick to respond and have always had fair pricing. I am almost 40 and felt I have been overpaying for insurance for a long time. This did cause me to shop around. It’s very awesome to be able to have lowered my monthly payment so much, finally, and be able to stay with Progressive. However, it is very much a shame that they didn’t already offer me this low rate. I have been a customer of theirs for years and always tend to come back. Occasionally it seems necessary to shop around to be able to lower my rate. And I have noticed every time my policy is coming up for renewal, no matter whom I am with, the rates just always seem to go up, even with a clean driving record and a great credit score.

Lowest rate at the time.

I've been with Progressive for about 17 years, and everything has always gone fine. I've never had a problem.

Great company so far. I had State Farm before, but they kept increasing the price. It's better now.

Since I have a Progressive policy, I am still looking for lower rates. I am sure the rates should decrease for my age and the lack of benefits from the policy.

Very good, no problems.

Progressive has been very good during the past three years that I have had auto and home coverage with them. I opted to stay with them when no other company could compete with their policy premium.

Great customer service.

It's great, but the Snapshot feature isn't very good.

Expensive.

Coverage is good, but you have to use the internet to get less expensive coverage.

They can't decide what to charge; it's different every month.

Progressive has been the cheapest insurance I have been able to find for the last 3-5 years. They do have loyalty discounts and an autopay discount option as well.

It's great for saving a lot of money.

Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.

I find Progressive to be easy to deal with and responsive to questions or concerns.

Great customer service and easy to deal with, but the price is high.

Reasonable.

Very disappointed. The premium goes up every time I renew, and it doesn't even cover windows.

Cheapest I could find in December 2025 when I was shopping. Shopping now and it went up $150. First quote was a teaser rate to get me to change. Still the cheapest I can find so far. May drop full coverage and gamble with just liability.

They dropped me down to $48.00 a month. I'm happy.

So far, so good. I haven’t made any claims, but I’m pleased with the price.

Progressive uses Early Warning Services LLC, and for that reason, we are changing insurance companies. The people at Progressive are great, and I do not recall a bad incident, but they are not for me when having to insure a fleet of vehicles. But still a great company.

First of all, they don't consider seniors or that a person has a good driving record. Most of all, I've never gotten tickets or a DUI—never even a parking violation—and I've been driving for over 60 years. I'm trying to find better insurance that considers seniors who drive safely, cares about seniors who live by themselves, and helps other seniors who are less fortunate. They should know that someday they’re going to be our age and will understand how sad it is to have to pay so much for car insurance. It feels like they’re trying to get rich off poor seniors, for a policy that other places charge $30.00 or even $40.00 for the same insurance they provide. Thank you. God bless.

Honestly, consider switching companies after your first six months because they raise your premium every time, even when nothing has changed besides inflation.

They make absolutely no effort to try to help you. It’s cut and dry: pay or get canceled. And the rate seems to be going up all the time!

They weren’t transparent about how they handled my claim and didn’t communicate the result. They closed the case and didn’t inform me. They also doubled my monthly rate.

I saw a lower rate for the same company, but they wouldn’t honor it. They said I would have to switch to the new rate before canceling my current policy.

I have Progressive now. I'm upset that it keeps going up and up.

Car insurance was fine until we bought a home and tried to bundle. The underwriter did not speak to my wife nicely or professionally. Before that, she got her information from my autistic son, who didn’t understand what was going on.

Don’t get insurance through Progressive. Their customer service is awful, and they won’t work with you. If there’s a claim, they make you do it yourself.

A little difficult. I still don’t have any insurance through you. I’ve been trying for days to get through to the ones that are listed, and I’ve had nothing but problems. I enter all my info, and then there’s always an error or something happens. I haven’t been able to proceed with purchasing a policy, so I’m frustrated.

Premiums went from $1,000 to $1,300 to $1,800. I think they count on people being complacent so they can make more money. I’m dropping them and not renewing. Geico is offering a $1,100 premium for the same coverage.

More than half the price for the same coverage.

They pushed Snapshot on me without telling me, and it raised my rate. I’m not happy about it.

Too expensive, and the prices keep going up.

The requirement for five years of proof of coverage is insane, and they were a real problem when it came to sending it because their website can only accept "x" bytes of info. So how do I know how much was transmitted? It was a nightmare! I think it was an attempt to discourage me from continuing.

I feel like I’m paying way too much for full coverage on a 2006 Corolla, a 2012 Corolla, and a 2015 GTI.

They did an extreme upcharge once all of my pertinent information was processed. I expected an increase due to my current FICO score, but not triple.

Poor rates, given my age and no accidents or tickets.

Only automated responses—no human response. My rate went up with no explanation.

My insurance rate keeps going up.

My rates went up even though I had no tickets or claims. Ugh.

It gets old dealing with a company that is always trying to raise your premium.

I pay twice a year. When I received my second payment, it was up $106. I called and asked why, and they gave me a lame excuse.

Don’t use the tracker app. It doesn’t know whether you live in town or in the country, and it punishes you accordingly.

Despite never filing a claim in my life and driving less than 1,000 miles per year, they keep raising my premiums.

Sometimes (a lot of times), I have to skip meals and laundry to be able to afford my monthly payment. It’s really discouraging. I’m a single mom, and my daughter is about to start driving, and I don’t know how I’m going to do it. I need to switch ASAP. I’ve been with Progressive for 9+ years, and it just costs more and more every year. It’s astronomical now, and I can’t do it any longer.

The price is too high for the coverage.

I’m checking around to see if I can get my $329-a-month payment reduced.

How do you give me a fair rate on a Thursday and then triple it two days later?

The price is too high for 6 months. I can get a full year from other insurance companies for less than what I'm paying for 6 months.

Try to pay your policy for the entire year. Beware of sudden changes from the underwriters.

Amazing—better coverage at half the price.

They told me about discounts, and then raised my premium by over $100 per month.

I received an email from Geico saying they checked my credit. I did not approve a credit check.

I just found out my rates are being raised at renewal despite no incidents. Their app reports my driving inaccurately, which results in higher rates.

Car insurance in Georgia is very expensive—so much higher than in many other states, including California. Instead of helping senior citizens who drive considerably less than others, there don’t seem to be any discounts.

Overpriced, poor service, not customer-friendly, and it was difficult to schedule meeting times between the adjuster and the body shop without leaving my car, with no solid information or timeframe for when the adjuster would come to the shop.

Overall, I would rate Progressive as a fair company. The problem I have with them is that I’ve been with them for less than a year. I’m 75 years old, on SSI, my car is 21 years old and is driven less than 5 miles a day, with no claims and no tickets, and my insurance has jumped from $48 a month when I started for the first 6 months to now $99 a month, which feels unreasonable. I would like to stay with Progressive, but not if they’re going to keep increasing my rates every six months.

Choose something else.

They let my insurance expire without letting me know. It happened on July 18, 2026 because of an issue with my ID or driver’s license, so I wasted my money. Definitely not recommended.

It isn’t what I wanted. The rates for full coverage on a 17-year-old car are way too high for a 66-year-old man with no tickets or accidents.

Too expensive. I found the same coverage for almost half the price.

They just want all my money. I don’t drive much anymore, and I feel like I’m being overcharged.

Too many warnings to keep up with. I haven’t filed any claims, but my premium keeps rising.

Got penalized for being loyal. My premium more than doubled—about 100% higher than the nearest competitor at renewal—so I decided to switch. There’s no point in staying. It feels like the same old game: once a customer stays for 2+ years, the rates go through the roof, assuming customers will just pay. I’m tired of these games by insurance companies.

I thought it was too high. I saw online insurance for around $49, and that was full coverage. I was paying $84 for just what the state allows, and when it was time to renew my car insurance, they raised my payment to $185 a month. I can’t afford that—I live paycheck to paycheck.

The App Snapshot has never worked properly, and the discount was minuscule considering all the data they got for free.

Make sure they include the discounts you’re entitled to, and make sure those discounts are standard across the board with the other large-name insurers. I think I have too much coverage considering my car is paid off, yet they don’t bother to counsel me on how to save money. Of course, that would reduce their profit.

I’ve been with Progressive for over five years, and I’m very dissatisfied. I feel like I should have a better discount rate.

Too high/expensive.

Just started, so I’m not sure yet, but the sign-up process went smoothly and quickly.

Every year with them, the cost goes up. The representative I tried to speak with online was rude, and I actually mistook them for AI because of the responses to my questions. Before them, I was with my previous insurance company for 10+ years and wish I had stayed. You get what you pay for, and that explains everything with this insurance company. My advice is to stay away from them and keep looking elsewhere.

I didn’t ask for calls or insurance. Please don’t run my credit.

Progressive will manipulate what you say to deny a claim. They refused to contact any witnesses you may have. The only positive was the price. I’m filing a bad-faith claim against Progressive.

For a rental car, you have to pay for it upfront, and then they reimburse you.

They don’t honor their quotes. My quote has changed four times in a month.

They were borderline rude, didn’t want to give me Snapshot discounts, and weren’t willing to work with me during hardships.

Don’t waste your time—Progressive can’t be trusted. Progressive will increase your rates after you make your first monthly payment. They use a classic bait-and-switch tactic immediately after agreements have been made.

I made one mistake, and they won’t renew my policy in January 2027.

Still waiting for the paperwork; it hasn’t arrived yet.

I felt my insurance went up even for incidents that were beyond my control. I understand that with any use of my insurance, the premium will go up, but it went up for me even after I became a widow, and that was a double heartache because I couldn’t control that either. Otherwise, customer service was always pleasant, and the service was quick and seamless. I felt I could stay up to date through my app, which was helpful.