Is Progressive A Good Insurance Company? Reviews From Over 24,572 Customers

Great service.

Progressive is an excellent company. I have no complaints. Customer service is awesome. Their rates are pretty reasonable. I recommend using them.

Make sure you have all claims for drivers. It has a significant effect on premiums. Also, have good credit and a good driving history.

Look at what you get for the money and compare it to other insurance companies.

I saved substantial money and the transfer was easy.

Overpriced when purchasing a policy through an agent. The agent was not interested in sharing potential discounts or savings.

Poor policy coverage, extremely expensive.

Get more than one quote.

I wish it wasn't so expensive to have auto insurance.

I pay, they cover nothing special, and it costs too much.

A little too high for my budget!

Expensive, but they always seem to be there when I need customer service questions answered.

Run your quote multiple times on random days because sometimes it's as low as $81, other times it's $125. I pay $118, but when I ran it again, it said $81.

The claim service was fabulous! However, the rates are kind of high.

Progressive has always had the absolute best customer service around. They are quick to respond and have always had fair pricing. I am almost 40 and felt I have been overpaying for insurance for a long time. This did cause me to shop around. It’s very awesome to be able to have lowered my monthly payment so much, finally, and be able to stay with Progressive. However, it is very much a shame that they didn’t already offer me this low rate. I have been a customer of theirs for years and always tend to come back. Occasionally it seems necessary to shop around to be able to lower my rate. And I have noticed every time my policy is coming up for renewal, no matter whom I am with, the rates just always seem to go up, even with a clean driving record and a great credit score.

Lowest rate at the time.

I've been with Progressive for about 17 years, and everything has always gone fine. I've never had a problem.

Great company so far. I had State Farm before, but they kept increasing the price. It's better now.

Since I have a Progressive policy, I am still looking for lower rates. I am sure the rates should decrease for my age and the lack of benefits from the policy.

Very good, no problems.

Progressive has been very good during the past three years that I have had auto and home coverage with them. I opted to stay with them when no other company could compete with their policy premium.

Great customer service.

It's great, but the Snapshot feature isn't very good.

Expensive.

Coverage is good, but you have to use the internet to get less expensive coverage.

They can't decide what to charge; it's different every month.

Progressive has been the cheapest insurance I have been able to find for the last 3-5 years. They do have loyalty discounts and an autopay discount option as well.

It's great for saving a lot of money.

Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.

I find Progressive to be easy to deal with and responsive to questions or concerns.

Great customer service and easy to deal with, but the price is high.

Reasonable.

Very disappointed. The premium goes up every time I renew, and it doesn't even cover windows.

Cheapest I could find in December 2025 when I was shopping. Shopping now and it went up $150. First quote was a teaser rate to get me to change. Still the cheapest I can find so far. May drop full coverage and gamble with just liability.

They dropped me down to $48.00 a month. I'm happy.

So far, so good. I haven’t made any claims, but I’m pleased with the price.

Progressive uses Early Warning Services LLC, and for that reason, we are changing insurance companies. The people at Progressive are great, and I do not recall a bad incident, but they are not for me when having to insure a fleet of vehicles. But still a great company.

Great.

I think they’re very professional. They answer all my questions, and I don’t have to try for hours to get ahold of someone. The only thing I dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.

Progressive has been an excellent company for me. I’ve never had any problems with them.

They are an excellent car insurance search platform. Of course, I have recommended them to my friends.

Good prices.

Good company, very responsive.

Switched due to a major price increase after trading for a Jeep.

Better deal in this area.

No complaints so far!

I really like how easy it was to apply for the insurance. They made it simple and I really like my rate.

With Progressive, I can never talk to anyone.

High premium. I had one car problem in the last few years (a wheel came off and the Mentor police stopped by), but it was considered a claim even though I did not make a claim.

I have a great policy with Progressive.

There are multiple locations, and I receive messages from more than one office, which is a bit concerning. It's confusing to have multiple contacts who are not on the same page.

My current insurance company gave me a better rate for the same coverage. I had no problems with Progressive. I do not know anything regarding the new company except they gave me a better rate.

You have to call to check for discounts. They don't give them unless you request them.

Good deal in price, more than half of my old insurance. I even got car and apartment insurance for less. So far, it’s good.

No tickets or accidents in over 15 years, but still pricey.

I had no claims, and the premiums were fair.

My first six months with Progressive Insurance have been transparent and efficient. The agents have been helpful in customer service and claims. I'm hoping my quote will be close to the same at the end of this cycle.

Good insurance, and when or if you file a claim, they are fast about getting a claims adjuster to your house. You get your money pretty quickly.

Very reasonable cost.

Progressive has been great with very competitive rates.

I made one mistake, and they won’t renew my policy in January 2027.

Still waiting for the paperwork; it hasn’t arrived yet.

I felt my insurance went up even for incidents that were beyond my control. I understand that with any use of my insurance, the premium will go up, but it went up for me even after I became a widow, and that was a double heartache because I couldn’t control that either. Otherwise, customer service was always pleasant, and the service was quick and seamless. I felt I could stay up to date through my app, which was helpful.

The total price changed when I went to purchase the policy, so I had to pay $100 more than I was quoted, and I didn’t change anything.

It keeps going up over time.

Too expensive for the coverage offered.

Customer service (online) lacks knowledge about how to cancel a policy.

Every six months, my insurance rates go up. I’m 70 years old, and I pay $165 a month. I only have Social Security. I’m retired and only drive my car maybe 25 miles a week. The car is a 2013. I feel like I’m being taken advantage of.

Way too high, and it keeps going up every six months. Both of us have good driving records, but we’re older and have poor credit, so it feels like insurance companies are taking advantage of us.

The cost of my policy keeps going up by $20 every six months. Cars depreciate, so I feel like I’m getting less value for my money. I’m not happy.

Too expensive. I don’t like that they sometimes won’t allow new OEM parts for repairs. Not worth what I was paying.

My premium doubled, and instead of communicating what happened, they just charged my account. It was unexpected and really affected my finances for the month.

It was horrible. I was defrauded by an old friend, and Progressive wouldn’t listen to anything I said. They would not remove the payment stipulation on my policy, which ultimately led to my policy being canceled. I would tell a friend not to use them for car insurance.

Better than Progressive—no bait-and-switch, and they didn’t try to send me a bill for coverage I’d already paid for.

Way too expensive and overpriced.

Difficult to work with, and their price ranges were misleading.

They are not compliant with the law, do not investigate claims, and refuse to acknowledge fraud. They worked against me and gave money to someone who backed into me. They refused to collect or accept any evidence or do any investigation at all.

I think the price is a little high.

What was quoted on your site wasn’t even close to what I have to pay. It’s over $200 a month, and I drive less than 25 miles a day (less than 3,000 miles a year). No accidents, no tickets, etc. Where are those $39 rates?

They’re the worst. How did they put somebody else on my policy? It messed everything up, overcharged me, and then prorated my payments. I was supposed to get all that back. I’m really disappointed because they were too aggressive. I have communications proving this. Sad—just plain sad.

They added a person to my policy without my approval. Then I had to get it corrected. After five years as a customer, I feel like I’m just another policy number.

Too expensive. It increased for no reason.

Very poor. I'm 69 years old with a 2018 F-150, and I'm still paying around $140 a month. I have no speeding tickets and no DUIs. I'm very disappointed with my insurance company, Progressive.

$550 a month for one car is insane. After six months with no accidents or tickets, and being enrolled in their Snapshot program with a B+ rating, my policy still went up $100.

I wouldn’t recommend Progressive. I used to be a Platinum client for over 10 years, but they’re constantly raising prices. In Florida, they made so much money that the government said they had to give back a credit. So they gave us two months, and then on the third month they tried to raise my payment by almost $100. Make that make sense. Then they said it was because of where I live—except I just moved to the suburbs of Miramar. I lived in Miami for over six years. So they seem dishonest. No thank you. I’d rather try another company.

Progressive is too expensive.

They want you to submit your mileage and say they base rates on how much you drive. They tried to increase my policy three times. I told them to remove everything except liability because I'm going to find a new carrier and then go back to full coverage. They were trying to charge me way too much for a 2013 vehicle.

Too expensive, and the price increases for no good reason. No customer loyalty.

We had to file a fairly large collision claim shortly after switching from Allstate. They treated me suspiciously, like I was trying to commit fraud. When they switched our homeowners policy, they were supposed to notify Allstate, but they failed to do so. If I could turn back time, I would have kept Allstate. I’ve warned others in my family not to be taken in by their cheap rates.

Do not use them if you don’t want your insurance to jump higher and higher after paying for years with no claims.

Expensive, and not very helpful when you have issues.

I switched from Progressive because the rates were terribly high. My advice to a friend would be to shop around. When I asked them for a better rate after being with them for one year at renewal—and again after two years—as a 43-year-old man with a very safe, highly rated car and no accidents or violations, they said no. I found much better insurance at one-third the cost.

I’m looking to switch. My claim was denied, and I don’t believe the adjuster really knew what she was talking about.

Progressive lied about the rate, trying to get people who don’t even have driver’s licenses onto the policy. I had to submit tons of paperwork to verify things. I was the only driver in the house, and then when I filed an accident claim, they didn’t believe I was the driver of the vehicle. I’m still in litigation over that. I’m the only licensed driver out of seven people in the household. They take your money, but when it’s time to pay out for a claim, it turns into a totally different story. They do anything they can not to pay for any damage anybody else causes.

Nightmarish and cold, with the exception of the social media (Facebook) team—they were great. Everyone else was terrible.

They raised my rates about 60% after an accident.

The commercials are amusing, but as far as the insurance goes, it’s mediocre. There’s no discount for safe driving or seniors.

I would not recommend Progressive to anyone. I had two accidents that were not my fault at all, according to Progressive, and my rate went sky-high. When it came to handling one of my claims, they told me to handle it on my own. What do I pay you for then? I can’t stand Progressive and can’t wait to switch companies.

I was quoted for insurance and had the policy for six months. All of a sudden, it went up $400 a year. No accidents or anything—there was no reason given. They get you in with a cheap quote, then raise the rate after you sign up.

Very high rates.

There’s zero flexibility with Progressive when it comes to dealing with a deceased policy member. They want to charge me more to remove him.

Overpriced and not competitive.

Make sure that when your policy comes up for renewal, you compare prices with other car insurance carriers.

High rates for someone who hardly drives 20 miles a week.

They expect the insured to do the work of an appraiser. Their app for taking pictures isn’t very good. Then the adjuster told me she’d send out an appraiser, but no one ever showed up. I called the adjuster’s supervisor and left a voicemail, but I never got a return call. I went to the website and refiled the claim. The adjuster should have told me to do nothing, since that’s easier than using their app. So I’ll be looking for another company, or go back to Travelers. But they’re all probably the same. I should have kept my adjuster license.

I’m seriously considering looking for a new policy because my current insurer keeps raising my premiums, and I want to see if there’s a more reasonable option out there.

Never use Progressive—they didn’t match the quote to the full coverage other companies offered. The quote felt misleading, and the service was rude. It seems like they spend a lot on advertising and overcharge customers. I didn’t get helpful customer service, and I was given a quote that didn’t match what I expected, which cost me about $1,000.

When I first got it, they promised my rates weren’t going to go up. But since I started, it’s increased every 6 months. That was in 2024. Now it has doubled. They also say that every year I’m with them, the insurance goes down, but my insurance is due in August and I’m not very happy to pay that amount. Still, I’m paying it.

I wouldn’t recommend it. The price is just too high.

Very good.

Online car insurance is okay only if the carrier has a user-friendly and logical online program. Progressive’s wasn’t user-friendly for me.

I don’t like that being a senior (over 75) and a low-mileage driver with no accidents over the last few years doesn’t lower your rates. Plus, I am bundling with homeowners insurance.

They took a direct payment out on the wrong date and then charged a fee.

For a 56-year-old man, I pay way too much for insurance.

I don’t understand why it takes several days for a payment to be removed from my account. No one else works this way. It’s almost like they don’t want you to be able to pay for car insurance. I’ve also heard that they rarely settle within policy limits when you’re involved in a car accident. I don’t understand what I’m paying for.

I’m canceling because my rates increased.

Go with someone else. Rates continue to rise for no reason.

Three price increases in the past year. I didn’t know about the last price increase until I checked my bank account. I have a flawless driving record and don’t understand why the rate is so expensive. I guess public transit is the way to go.

I was a bit disappointed with how my insurance claim follow-up was handled. Unfortunately, Progressive was handling the claims for both me and the other driver at the same time. I wasn't sure if they could do this fairly, but I had no choice since we both had the same auto insurance company. The police report was a problem from the beginning, and there was no follow-up done—it was simply accepted at face value by Progressive. I would not recommend this insurance company to anyone I know at this point.

The price changed during the quote process and again when I placed the order.