Is Progressive A Good Insurance Company? Reviews From Over 24,818 Customers

Great customer service.

It's great, but the Snapshot feature isn't very good.

Expensive.

Coverage is good, but you have to use the internet to get less expensive coverage.

They can't decide what to charge; it's different every month.

Progressive has been the cheapest insurance I have been able to find for the last 3-5 years. They do have loyalty discounts and an autopay discount option as well.

It's great for saving a lot of money.

Insurance rates are great. Overall, the company is excellent. The claims department and customer service stand out. They take care of you and stay on top of things. They don’t leave you hanging.

I find Progressive to be easy to deal with and responsive to questions or concerns.

Great customer service and easy to deal with, but the price is high.

Reasonable.

Very disappointed. The premium goes up every time I renew, and it doesn't even cover windows.

Cheapest I could find in December 2025 when I was shopping. Shopping now and it went up $150. First quote was a teaser rate to get me to change. Still the cheapest I can find so far. May drop full coverage and gamble with just liability.

They dropped me down to $48.00 a month. I'm happy.

So far, so good. I haven’t made any claims, but I’m pleased with the price.

Progressive uses Early Warning Services LLC, and for that reason, we are changing insurance companies. The people at Progressive are great, and I do not recall a bad incident, but they are not for me when having to insure a fleet of vehicles. But still a great company.

Great.

I think they’re very professional. They answer all my questions, and I don’t have to try for hours to get ahold of someone. The only thing I dislike is the price, and I think that after each year with no accident claims, clients should receive a reimbursement check.

Progressive has been an excellent company for me. I’ve never had any problems with them.

They are an excellent car insurance search platform. Of course, I have recommended them to my friends.

Good prices.

Good company, very responsive.

Switched due to a major price increase after trading for a Jeep.

Better deal in this area.

No complaints so far!

I really like how easy it was to apply for the insurance. They made it simple and I really like my rate.

With Progressive, I can never talk to anyone.

High premium. I had one car problem in the last few years (a wheel came off and the Mentor police stopped by), but it was considered a claim even though I did not make a claim.

I have a great policy with Progressive.

There are multiple locations, and I receive messages from more than one office, which is a bit concerning. It's confusing to have multiple contacts who are not on the same page.

My current insurance company gave me a better rate for the same coverage. I had no problems with Progressive. I do not know anything regarding the new company except they gave me a better rate.

You have to call to check for discounts. They don't give them unless you request them.

Good deal in price, more than half of my old insurance. I even got car and apartment insurance for less. So far, it’s good.

No tickets or accidents in over 15 years, but still pricey.

I had no claims, and the premiums were fair.

My first six months with Progressive Insurance have been transparent and efficient. The agents have been helpful in customer service and claims. I'm hoping my quote will be close to the same at the end of this cycle.

Good insurance, and when or if you file a claim, they are fast about getting a claims adjuster to your house. You get your money pretty quickly.

Make sure that all areas of your quote cover what you want.

Very reasonable cost.

Progressive has been great with very competitive rates.

I have never had to use it, and hopefully never will. I have never heard anything negative about them.

They're the most affordable.

Do not use Progressive; you pay more.

This was available through my credit union and charged me too much until I complained.

I have Progressive for my SUV but got it for my truck.

Okay, a little expensive.

Progressive is good, but expensive, and they did not keep their word about a discount for an item I kept plugged into my vehicle. I hardly drive my personal vehicle as I work a lot and have a company truck.

It seems to be a good insurance company, but I have not had to file a claim to date. There are cheaper-priced insurance companies out there, but are they as good as the one I am using?

Good. Insurance went up without any accidents or tickets. I pay enough as it is.

I was charged $10.00 for canceling my old policy with Progressive and found a cheaper rate with another broker, again with Progressive. When I called Progressive to make sure my old policy was canceled and my new policy went into effect on 5/1/26, the agent I spoke with said I needed to pay a $10.00 cancellation fee. He said it was a new policy with Progressive! So I paid with my debit card and gave him all my info, including my CVV code. A day later, I had all these fraudulent charges amounting to almost $1,000 on my debit card! My bank was quick to notice and declined most of the charges, but again I'm inconvenienced waiting for my new card. I don't know if this incident with talking to the Progressive guy and giving him my debit card info has anything to do with the fraudulent charges on my account, but it sure is fishy that a day later after talking to him, this happens! He even sent me a receipt of $10.00 to my email! Was this legitimate? Do you guys charge $29.00 to cancel policies? If not, you owe me a refund and you better check out more carefully the people that supposedly work for your company!

Overall, my experience has been good for the last 5 years. They handled a claim when a garbage truck hit my parked car. The city insurance wanted to total my car, but Progressive paid to have it fixed. That was nice. I think they're fairly overpriced like most insurance, but they were the cheapest I found.

Don't use Snapshot. The algorithm isn't based in reality and will likely result in your rate going up.

The best value in the market.

No comment. I am not upset with your company. New coverage is less; it's all about the rate.

It is available in the area where I reside.

We only had one major issue with Progressive. The plug-in device that monitors driving wasn’t compatible with my car and short-circuited the electrical system. It cost us a lot of money, time off work, and many diagnostic tests to find what was causing my car’s issues. We were told by the mechanic to remove the devices so as not to cause more issues after we had the car repaired. Other than that, no big issues.

Great

Good. Better prices than Allstate and Progressive.

Always compare; you may find something more affordable.

Lower premiums, ease of getting insured.

Online car insurance is okay only if the carrier has a user-friendly and logical online program. Progressive’s wasn’t user-friendly for me.

I don’t like that being a senior (over 75) and a low-mileage driver with no accidents over the last few years doesn’t lower your rates. Plus, I am bundling with homeowners insurance.

They took a direct payment out on the wrong date and then charged a fee.

For a 56-year-old man, I pay way too much for insurance.

I don’t understand why it takes several days for a payment to be removed from my account. No one else works this way. It’s almost like they don’t want you to be able to pay for car insurance. I’ve also heard that they rarely settle within policy limits when you’re involved in a car accident. I don’t understand what I’m paying for.

I’m canceling because my rates increased.

Go with someone else. Rates continue to rise for no reason.

Three price increases in the past year. I didn’t know about the last price increase until I checked my bank account. I have a flawless driving record and don’t understand why the rate is so expensive. I guess public transit is the way to go.

I was a bit disappointed with how my insurance claim follow-up was handled. Unfortunately, Progressive was handling the claims for both me and the other driver at the same time. I wasn't sure if they could do this fairly, but I had no choice since we both had the same auto insurance company. The police report was a problem from the beginning, and there was no follow-up done—it was simply accepted at face value by Progressive. I would not recommend this insurance company to anyone I know at this point.

The price changed during the quote process and again when I placed the order.

Some things are hidden. For example, you’re covered when you rent a car—except for their fees, which can total over $700. They will not fight another insurance company for your deductible, even when it was clearly the other driver’s fault.

The price I was quoted stayed the same. There were no one-time discounts that caused a huge increase after they were removed.

Read the small print; they claim that if you’re paperless, they have no responsibility to notify you about policy termination. I drove for two months without any coverage.

I don’t like my rate rising every six months for no reason. Next, I’m changing insurance companies.

Aside from being expensive ($180/month for me), they charge you $100 more if you don’t have autopay set up. And if the autopay fails because you don’t have enough money in your account, they put your policy in line for cancellation, which can create an insurance “gap” even though you still have a policy. They also frequently try to take the money out up to five days early. I’m going back to Geico.

They might need to add a clause that says they won’t raise my premiums for two years.

When we were only insuring one or two people and vehicles, it wasn’t bad. But as soon as we added the rest of our vehicles and drivers, the rates skyrocketed. They wanted $870 a month for four vehicles and four drivers. Allstate, Direct Auto, and another insurer all quoted us $300–$500 for the same policies. I’ll never recommend Progressive again.

The agent at Progressive said they would give me the lowest rate. However, they didn’t explain or offer a lower deductible for a minimal price difference. My husband had an extremely minor car accident, but we had to pay out of pocket because the deductible was $2,500. We’ve changed it now to a much lower deductible for a $9 difference. Very disappointed.

They start out with a lower rate than Geico. Then, after installing a driving-style meter in your vehicle, suddenly all braking becomes more sensitive and your rating goes down.

I think there should be a transparent way to share information with insured drivers about what can raise their rates while they’re covered. Progressive does offer a gadget you can put in your vehicle to track your driving, instead of an app on your phone that records your movements, but I never got a chance to get it. Once you get a hold of customer service, it is helpful.

The rate was almost $200 more than what I’m paying now—need I say more?

OK. Not sure why the rates keep going up when I’ve never filed any claims.

Premium prices for the basic plan are ridiculous. I’m not getting bang for my buck.

The deductible is too high.

I’ve been with Progressive for 3 years and pay every 6 months. It went up another $75—ridiculous!

The only thing I don’t like about Progressive is how extremely long it’s taking for my accident claim to be addressed, and the communication with the claims adjuster has been very poor. I haven’t heard from her at all, and the representative I did speak to was trying to be helpful, but I still have many questions she obviously can’t answer. It’s just frustrating.

Progressive doesn’t pay claims at market pricing for a totaled car.

Too expensive. $580 a month for one car is outrageous.

When I first decided to use Progressive as my car insurance, I was very pleased with the service. But when it came time to renew in July 2026, I was completely thrown off guard by the customer service I received. My insurance premiums (I had both my home and vehicle insured through Progressive) increased significantly, to the point that I was forced to look at other companies. This whole situation with Progressive has been very frustrating and disappointing. I don’t understand or agree with how they treated me when my renewal time approached. I wasn’t looking to change companies, but I basically had no choice. It’s unfortunate because I thought Progressive was trustworthy and a solid choice, but they were rude, unhelpful, and unprofessional, which was very disappointing. Thank you.

They lie about your member status, telling you one thing on the phone but something else in the app. They change things fairly often with little to no notice to the customer. They also seem to try to sneak in hidden charges until they’re caught, and quite recently I was basically told “too bad” when I said I didn’t want to wait on hold. It feels like a runaround with very few answers or clarification. I will never have my auto insurance with them again.

They just take my money. I haven’t had any tickets, accidents, or incidents in over a decade, and they still won’t give me a discount.

I had two vehicles insured with Progressive. When I dropped one vehicle, my premium almost doubled. They said I lost the multi-vehicle discount. Not good.

Never again! They quoted a good price. My first payment was correct, and I also signed up for autopay. My next monthly payment was over $300, with no notice. When I called, they said they didn’t know why it was so high. They did say my ex-wife was on my account—we’ve been divorced for almost five years—and that my son was also on my account. He lives in another city and has his own insurance with another company. No explanation and no credit back to me. There was an unexpected withdrawal from my account that I didn’t have the funds for. I’m a disabled veteran and make very little money.

Geico is 10 times better than Progressive. I got car and rental coverage for cheaper than Progressive.

I found a very decent price with State Farm, and I will never use Progressive again. My renewal increased my price by $160, and I’m very disappointed with Progressive.

Poor communication. No paperwork for the vehicle and no bill for the monthly payment—nothing. I don’t know if I’m insured or not. You can only text online; there’s no voice or phone access.

I’m upset that my truck got a year older, but my premium still went up $25 a month. Do premiums ever go down?

Prices keep going up every month.

I pay all this money, and they don’t cover anything or help.

Progressive offers discounts that won't be available when you renew your policy.

I'm not very pleased with the price. Despite my age, they are using at least one accident I was involved in, even though I was not at fault.

My husband and I have car insurance with Progressive Insurance. At first, it was great. In January of 2026, we paid $509 for 6 months for 2 cars. When we added another, of course, it went up a little bit, which was expected. Then we added a 4th car, and it went up again, which was also expected. After that, we got a notice stating that our insurance was about to be canceled due to us not providing proof of garaging. I had never heard of giving proof of garaging. Then they added my mother-in-law to our policy because we had to stay with her for 2 weeks to help her due to her having surgery. I tried explaining to Progressive that we were not living with her but were just there for 2 weeks to help her out. Then they wanted a copy of her driver's license, and without thanking us, they added her. To my surprise, it went up again, and mind you, her address was different from ours on the license. So, including the $509 for 6 months, we ended up having to pay an additional payment every month. At the end of those 6 months, we ended up paying $4000 for 4 cars and for 2 additional people that were added to our policy that we didn’t ask to be added. When my mother-in-law's license expired, I had to take her off our policy, and the payment went up again for dropping her from our policy. I'm sorry, but that is really frustrating. I want my money back.

Be careful with the selections you make for your coverage and claims. Ensure that they are covered, as they might appear on your record even if they are not covered.

I'm with Progressive and for the price, I feel like I'm paying for the agent's price plus way more than I should be!

Started out at a good rate. I used their plugin to show I was a good driver and drove only 3,600 miles a year, yet my rate more than doubled in 2 years. No claims, tickets, or anything negative about my driving record. I should have paid no more than $150 for 6 months.

Progressive took 4 months to handle my claim from start to finish. The claims representative lied to me and told me it was because parts were on backorder, but the shop was done with the repairs in 2 months. Then I was told that they paid the shop electronically, but I know the owner. He said they sent a check. They also recently canceled my policy because I added a vehicle within 30 days of starting a new policy, then told me it was a state rule. The problem is they are the cheapest option, so I have no choice but to use them or pay a lot more.

They are expensive and add fees every month.

House and 4 cars discount prices.

Too expensive, the rate keeps going up every 6 months and we never made a claim nor have any infractions.

Unhappy with the service in regards to the company policies as far as being flexible with customer needs. They have fair products but are extremely overpriced and never consider individual circumstances.

At first, it was fine, but as usual, it kept going up and up until it's just ridiculous. I don't think I should be paying that much for insurance.

The single worst claim experience I have ever had. It took almost two weeks, and they sent me incorrect valuation/estimate reports on four different occasions, including once where I was sent a report for an entirely different customer.

They kept adding money to my bill secretly every month, thinking I wouldn’t notice. When I finally called them out, they said it was some fee (I had no accidents or anything) and refused to lower my bill, so I switched to State Farm.

Could be a lot cheaper. They don't update the policy when incidents fall off.

My only problem with them is they keep raising my prices even though I drive less than 4k a year with no tickets or accidents in over 60 years!

I was told that my current rate is high in part because at the time I had a foreign driver's license. After sharing the details of my US driver's license, nothing changed.

Progressive gives a low rate to get you, then doubles the rate for the next 6 months with no changes in driving record. BEWARE!

I would say that it’s way too expensive considering that thankfully I’ve never had a claim against any car insurance company, my age, and the amount of miles that I tend to drive.

It was horrible. My daughter-in-law was driving our truck, and a car pulled up behind her and hit the trailer hitch. They tried to claim we hit them. After the police report proved otherwise, they tried to harass us over the claim. No one followed up with us. The people ended up paying for the damages, and then we were notified the policy was canceled. I’ll never deal with Progressive again.

They quoted me one price and then charged a completely different one.