Is Progressive A Good Insurance Company? Reviews From Over 24,998 Customers

Reasonable and available.

My current car insurance kept going up, and that forced me to look elsewhere.

Good company, but too expensive.

I already have Progressive and am glad they had the best price for what I need.

Great service.

They raise prices annually. You need to keep on top of them for this.

Great price.

Hello All, I just began using PROGRESSIVE Insurance for my car. I am retired (81 years old). The real "test" for any company, especially car insurance, is if I have a mishap and require them to act per our agreement for coverage. Stay tuned....

I just moved to GEICO. I left Progressive because they increased my rates more than double after someone hit my parked car and I made a claim.

I feel that they need to call their customers once a year to see if there are any changes.

Great coverage all around.

Very helpful team.

So far, Progressive has been okay for us. My insurance did not go up this year, which is a good sign.

Progressive doubled my insurance bills without notifying me. That's not right. Plus, they wanted the new renewal fee. I decided not to pay. On top of that, I never received bills in the mail to pay the premiums. So I switched providers.

Make sure to comparison shop.

Least expensive so far.

Better price either way for older vehicles.

I did have a reason to communicate with my insurance, Progressive, and it was helpful, low-key, and efficient.

As anyone should do, keep looking for prices. Some places claim discounts for no accidents in over 3 years. Some offer discounts for low mileage annually. They claim all sorts of discounts but do not deliver. I have yet to find any insurance company that stands behind their statements. Progressive is no different.

Love it. Multiple discounts for longevity.

I've been with Progressive for a long time and thought my truck was fully covered for the $72 I pay each month. It's not; it's only basic coverage!

Best pricing so far, thanks!

Satisfactory but always looking for something cheaper.

Everyone was very friendly and helpful.

I have three policies and have to talk to three different representatives, which means more phone calls.

Very good

I had to cancel my policy after a move because I lost the multi-car discount. Progressive did offer me a discount for taking a renter's policy. However, with the new auto policy came the Snapshot app. In the end, my auto insurance doubled. I had been a policyholder prior to the move for over 5 years. I am on a fixed income and can no longer afford this. I guess I'll be playing the insurance game.

Liberty Mutual was not a good experience for me, so I returned to Progressive.

They increased my premium. My Corvette insurance is $37 lower than the Ford Escape with a 4-cylinder engine.

Progressive gave me a great rate at a reasonable price. It is not the fullest coverage but meets the state requirements.

Too high in cost.

They seem to be very professional and very helpful. We have had no claims, thank God! But I would recommend them to anyone.

$250 for minimum coverage is unjustifiable and unacceptable. The company is taking advantage rather than providing reasonable service. No tickets, no accidents, no changes, so there's no reason to be overcharged.

I love everything about Progressive; unfortunately, it is expensive.

Experience has been good, but the renewal premium is high! Shopping for a better price.

It's comforting to know I'm covered if I am ever involved in an accident.

My experience with Progressive is number one. They are the best; they're there when you need them. The coverage is reasonable, and they work with you on everything. I would never trade Progressive for anybody. I love Progressive.

Everything is going well.

The company is fine when it comes to claims, but like any other, they try to raise your prices every year unless you review your coverages with them.

The cost of my basic full coverage insurance went up to $160 a month, which I think is too high.

No one likes paying for vehicle insurance, but I have a great agent and she has a great team. They are very helpful and treat me like I’m a very valuable customer.

Great job in every way. Always so quick and easy.

Great customer service.

The cost is too high.

Great rates and easy to obtain an auto policy.

No problems so far.

Always available and very helpful.

Their rates for car insurance are the best I can find.

We had an accident and they were excellent and fast.

I had to ask for other discounts, and then I inquired about renters insurance without them asking if I needed it. I also asked about changing the deductible on my car to see if it would help reduce the policy amount.

Very good company for insurance. They offer fair prices on all insurance plans.

Cheapest rates in the state.

Great, cost-efficient.

They are just too expensive.

They pretty much have the lowest price for your initial payment that I could find.

Quick and easy.

So far, I must admit, they have the best rates compared to any of the other major insurance carriers.

I mentioned that I only drive locally. I’m retired and just go out when I need to.

Shop around before you buy. Compare coverages and deductibles. I saved by going with Progressive Direct and paying 6-month coverage in full.

Easy to get a hold of and fast service.

After trading for a different vehicle, my rates doubled! That is why I am currently checking other insurance companies.

Compare prices with other companies to keep your rates from increasing every year.

It was great until the price went from $170 to $190, and 6 months later now it’s $226 a month. I just can’t afford that on top of my $589 a month car payment.

I would tell them how expensive this company is. After being with them for a year, they placed my 17-year-old on the policy. I had always excluded him because he has no license, and the company is charging me $500+ because they added him to the policy through the app and won't allow me to take him off. My insurance is one of the highest I have had, and I had to decrease coverage on the truck because it is so expensive.

Not great. They are four times the price of anyone else to add a car and a driver, even though I already have coverage with them.

Customer service is fair, but they are raising their rates.

They seem to be the cheapest for now. I get new quotes every 6 months.

With Progressive, I cannot understand why my rate is so darn high. My friend with an almost identical policy has a much cheaper rate.

Make sure when they offer Snapshot you watch what they explain to you. We never brought our driving experience up to 5 stars, so they have DOUBLED our insurance coverage from $564 for the first six months, and the renewal has been doubled to a total of $1128 for six months. We are changing immediately!

Starts out with a medium to high initial payment, then stays high for 6 months. Then, without any accidents, pull-overs, or any problems, the insurance company might decrease the rate by thirty cents. I haven't had any issues since I got my license back several years ago, but my full coverage payment is through the roof, and I can't understand it.

First, I was quoted $31.50 per month, which was $189 for 6 months, but the woman on the phone couldn’t find my quote, and the system wanted to charge me $380 for six months. It really felt like a bait and switch tactic. Really too bad because I had used them previously and all went well.

I needed the least expensive option with full coverage for my Saturn, and this was it. I just started the policy, so I don't know about the service yet.

Average pricing, customer service is good. There should be more discounts for low mileage driving.

They are horrible if you have a small claim that is under your deductible. I was rear-ended in October and no one will help me get reimbursed from the man's insurance because it's under my deductible amount. My agent is absolutely no help either. I'm up for renewal and I will change insurance companies.

I received no discounts for being a senior and driving less. Instead of getting discounts, it seems prices went up. I am undecided about recommending it to friends. Also, I changed banks and had trouble having my bank source accepted for payments.

Good, easy to acquire but too expensive.

The cost went up at month seven.

No accidents, no tickets, still... a higher renewal cost.

They didn't tell me it was pay-per-mile until after I signed up for it, and they canceled my insurance. They also made it seem like I was paying for a year, not 6 months. Lemonade is the cheapest insurance I can afford right now.

It's a good service, but I think it's expensive for the type of car and the year. Paying $273 every month is a lot for me.

Too expensive for minimum coverage.

They raise their prices on people like me with a great driving record way too often.

The insurance was high priced and they dropped me with little warning.

Progressive gave me a quote on 04/22/2026, which was lower than my renewal rate. I accepted the new quote with full premium payment once they sent me my declaration page on 04/23/2026.

Progressive was the only insurer I contacted as I needed coverage immediately in order to purchase a car in real time. I was charged $217.00 for monthly liability coverage, which I found to be quite high. I plan to end this coverage at the 30-day mark and choose a new insurance company.

Expensive with no driving violations, situations, etc.

Prices were very high, but it seems that is a problem in Florida for all insurance.

Much better and cost-effective.

The price is extremely high. Despite having my license for over forty years and renewing it in December of last year, I am being treated and charged like I'm a new driver.

Rates are sky high. I have no tickets, no accidents, and still, for a 2007 Nissan 350Z, I pay $289 a month. This is ridiculous for a 75-year-old man, married but separated, to pay. Oh yeah, I am on Social Security too!

I switched to them at a certain place, and not even 6 months later, it went up $35, so that's kind of left a bad taste in my mouth.

It's mid. It's not a simple breakdown of what you're paying! It's increasing, but it's not telling me why it increased.

Too expensive for the very little I drive.

Don't get Progressive. They canceled my policy after an accident and questioned me about fraud because I recently got a policy and then had an accident a couple of days after obtaining insurance. They still have not fixed my car or reimbursed me for rental or towing.

Policy flexibility is poor. I had them review my rates after 6 months, and they are adding $1000 to my premium because I made roadside assistance claims.

I gave them all my information when I signed up, and now my policy has doubled to an amount that I can't afford.

The claims process was horrible—I felt like I was doing their job. I won’t go back to Progressive.

There was an incident with no injuries and no apparent vehicle damage, but the other driver apparently filed a claim. The insurance company (Progressive) started asking me a lot of questions, often ones I had already answered. My first question was, "What is the claim—injury or vehicle? Details?" After two weeks, Progressive still never attempted to answer that.

I don’t trust them, and I’m scared to change—literally. I can’t find anyone who can do less than $782 a year for home insurance or anything under $80 for car insurance, with the payment staying the same. Progressive is known for raising my bill—every time I get a bill, it’s more. How does that work? I hate talking on the phone, so don’t bother. If you can find me something close to what I have, I could switch. I can’t do over $1,000 for home insurance, and they wanted around $1,200 a year.

It was more expensive, and I got three different quotes from the same company at different times and from different phone numbers, even though it was the same company.

No discounts for seniors or for a good driving record.

The car insurance and handling of claims have been promising.

Progressive, Geico, and others may increase your rates by adding roommates to your policy, even if they aren't drivers of your vehicle. Be cautious and review your policy details carefully.

Expensive. I dropped a car and the insurance rate went up. Not satisfied with Progressive.

They all start off lower than the last, then creep up, adding money to payments as time goes on.

Progressive will write your policy cheaper than anyone else, but it won't stay at the same rate. It will go up the first time there is an issue with the bank or any error at all, and they overcharge you.

Very poor! They increased my rates by over $900 for six months. I feel this is unfair.

Progressive was good until I used their tracking device, and they increased my rates significantly based on one above-normal month of driving. They never lowered it back, so I switched to another provider. I only drive 9,000 miles a year.

They added a driver to my policy, and after I had them removed, they didn’t lower the price back to what it was prior to unnecessarily adding the driver.

Progressive is seemingly trying to dominate the insurance field. It is difficult to get other companies' rates on online sites while Progressive dominates the field.

I have no tickets, no DUIs, no wrecks, or claims, and they still charge too much. Find insurance that sells insurance, not commissions.

Look for full coverage at a cheaper price elsewhere because the cost of living has gone up. Everything is bleeding Americans dry, and car insurance is supposed to be affordable.

Constantly follow up on your payments, especially if you have to make changes. The past 4 months have been difficult keeping my insurance policy up to date because of a separation from my wife. They have messed up my account numerous times and just say yes to get me off the phone. Sadly, I’m a 'Gold status' client who has been with them for years. I’m not renewing my policy.

My current vehicle insurance doesn't cover my 2003 Olds Alero, and because my daughter (age 18) just became a licensed driver, I'm paying double the premium as a second driver! I can barely afford to pay rent or for my other vehicle. Paying almost $600 per month for vehicle insurance is ridiculous!

Overall, not a bad company but they didn’t offer multi-vehicle discounts like others do. Their online system is terrible, which is the main reason I left.

Liberty Insurance Company is so far the best company I have ever been with in my 50 years of driving. As for Progressive Insurance Company, they start you out with a low price then jack it up $150 or $200 and give you some excuse, so buyers beware. Thanks.

We are retired and have an excellent driving record. We've even used their monitors for the last six months, during which we received an 11 out of 15—a great score. However, my price still went up. They tried to convince me that it's a good price, but no thanks.

They are way overpriced. I'm canceling and going with Mendota/Advantage Auto.

Good insurance until you have to use it. My policy jumped $1000 for 6 months, so I left!

Well, I have been a loyal customer for over 5 years. No accidents or tickets. My bill keeps getting more expensive. I reached out to other companies. They all quoted me half the price. I am over 65 and don't drive much. I believe I am more entitled to my money than they are.