Is Progressive A Good Insurance Company? Reviews From Over 23,839 Customers

Don't use Snapshot; you need more information about it.

I'm happy with Progressive. I was just comparing prices.

Good, and they have reduced my cost a little over time. My record shows 5 claims, all for glass, and I don't think that should be a factor in determining my rate.

It is a good price for full coverage.

Watch for policy increases due to hard braking disputes. One cannot explain examples even if other drivers caused you to "hard brake." Progressive increased my premium by two hundred dollars for a 6-month period. Insurance companies have an excuse to increase premiums by suggesting every hard braking counts as a potential collision. Very heavy traffic in the Sarasota area!

Expensive, but cheaper than anyone else.

It's been very easy to understand.

Good but high priced.

Good so far.

Happy with customer service and the time they took to explain coverage.

I had to speak to a representative instead of doing this online.

The representative was nice and gave me all the discounts.

I have only been with Progressive for 2 years. I have had the best experience! I have had other insurances, but Progressive, to me, is hands down the best! I even had a pretty substantial claim. I let someone borrow my car, and he hit another car, and both were totaled.

I have not had any interaction.

After being with Allstate for over 50 years, they became too expensive. Progressive has been very good to start.

Too expensive.

Got my rate cut in half because I did not get an agent involved and I drive low mileage. It was helpful, and I'm getting almost $500 back from my previous policy.

I'd recommend it to my friends.

Progressive is costing me extra because I'm not driving a lot. I'm being penalized for not driving more. Figure...

Insurance premiums are going up for no reason whatsoever. There should be options for cars that are seldom driven. Very unfair industry!

Look for cheaper alternatives. I pay $180.00 a month for standard insurance. No roadside, no windshield replacement, no senior discount.

Less expensive insurance is needed for us 80+ seniors, as our driving is minimal.

Outstanding customer service.

Fair, but prices are too high on renewal.

Average as all others, but usually the lowest cost.

I’m happy with Progressive. I’m not on the road every day. I'm retired and only go out when I need to.

Their pricing is competitive with good policy options. I did not give them a full star rating as I have not had to submit a claim, so I cannot rate how well they would handle such. I can only hope their claim processing is far superior to their TV ads!

Online info is good. Price has gotten too high.

The insurance company is good, but I don’t think they are fair. I’ve had one claim, unlike my boyfriend who had several, which were not his fault. I don’t think it’s fair to punish me for his actions.

Good price.

It's okay. Not many discounts, and the rate rises every 6 months when I renew, even with no accidents or tickets and a good credit score.

Good, except the cost could be better.

Great, I have been with Progressive before.

They are great. They help you with everything. They are number one in my book.

Too expensive.

I really like Progressive. I've been with them for many years. They renew on February 7th for 6 months. I'm just looking forward to a lower rate. Fingers crossed.

If I’m being honest, I don’t have a really bad experience with Progressive. It’s just the pricing, or the increase in pricing I should say. It’s very displeasing, especially to drivers who don’t have any DUIs, don’t have any suspensions on their license, and have not received any tickets nor have been in any accidents. I feel like when a company asks for your loyalty or has a loyalty program, then it should show both ways.

So far, very good.

Easy! Did it all online.

It serves the purpose.

I haven’t had this insurance very long, not long enough to experience customer service, etc.

Fair, but you required my date of birth, and that’s not supposed to be asked.

I guess it’s the lowest I’ve found.

Too expensive. It went up $70.00 a month.

Best deal possible.

Great company. They’re responsive, and the premium fits me.

Good.

Progressive is great to have, but I'm looking for a cheaper premium price, that's all.

Good overall, except that the price went from $80 to $266 a month, and I got no notice.

It's been good.

I enjoyed speaking with the customer service agent. She was very helpful and had excellent customer service skills. However, I don't have a vehicle anymore.

Price is expensive. Customer service is good.

My experience with my current car insurance is good, except that I went from paying $150 to $387 a month. So now I am looking for cheaper car insurance. I don’t have any wrecks, tickets, or anything like that on my record, so I think it’s kind of crazy that my insurance payment doubled. So again, I know that I can find it cheaper than that, even though I know that Progressive is a pretty good insurance company.

I have no complaints, Progressive is a great company!

My insurance for home and vehicles is my highest cost. However, during a recent hail storm, I had considerable damage. Progressive and Safeco really amazed me with their care and fast response from beginning to end. I would hate to change insurance providers, but the cost is becoming prohibitive.

They had the lowest rates I could find, but I consider it.

They took care of me when I needed them most!

Insurance rates are unfair to those over 65.

So far, good price.

I have had a good experience with Progressive.

I recently received a 6-month renewal with a $279 increase on an already overpriced premium. When I called to question why my less than 30 miles driven daily average doesn't reduce the premium, they said they do not consider it. (Recently, the State of Illinois ruled this is legally applied.) When I asked for the reason for the increase, I was given the usual claim that my state's larger claims are to blame, which I have heard from insurance companies for decades. This is reason enough to look for honest coverage elsewhere.

Progressive raises their rates for no reason.

I asked for a copy of my insurance and still, after 8 years, have not received it. My insurance went up despite having no accidents or DUIs. I don't drink and drive only 3-5 miles a month to local stores.

Unfortunately, at this time they are the lowest I can find. I signed up for Snap and got a 10 percent discount and did well for the first 6 months, but my insurance went up even though I did well on the Snap program. I have one more year for my wreck to come off my record, and hopefully, my credit score will be much better, and I will be able to shop around. From 1 to 10, they get a 5.

I would never insure with Progressive again. They took money when my policies were paid and refused to pay me back, so I canceled all my policies and went elsewhere. I actually got a cheaper quote.

As soon as your 6-month policy is up, they raise your rates over $100 per month even though you don't have any accidents.

Get a discount for being old and not driving very many miles a day.

I have had a clean driving record for over 15 years. I drive less than 4,000 miles a year. I am a senior on a fixed income, and every time I turn around, my insurance goes up. I have to shop around and change every year to another company or get a new policy from Progressive. All of this is just nuts.

I would tell them that your rates increase really fast, and your transparency could be better. I think the agents are making a killing off people because when I went back to your site, the same insurance I had was a hundred bucks cheaper compared to what you're charging me per month. You can do better on that. Also, telling me that I'm paying for other people because they got in accidents—I'm not falling for that.

I don't feel appreciated because they raise your rate for no reason.

The only thing I can really speak to is the price of the policy, which I feel is too expensive, especially for just plain liability coverage.

Progressive should be good, but the price was far too high!

Everyone says they give military and senior discounts, but they don't show up in the quotes.

Shop around for the cheapest price. The loyalty discount is a myth.

I asked for quotes on consecutive days, and the prices for the same insurance varied greatly.

Cost $727.00 every 6 months. No tickets, no accidents, no claims, excellent credit. Goes up every 6 months. I have homeowners coverage to get a discount. That is a joke. Tried to talk to them about why it is so high. Never get an answer, all blah blah blah.

They attract you with a great rate, but when it's time to renew, they increase your premium by 70%.

They have fewer options than Gecko. Their rates start lower, but they raise their rates much quicker.

High prices and limited discounts. I've been with them for almost 10 years with only one not-at-fault accident. For my paid-off 2014 Tacoma, liability insurance, I'm still paying $175 a month.

I have a clean driving record, and my vehicle is being financed. Despite this, the full coverage is still too much for me, as I'm paying about $192 a month.

Too expensive and unprofessional. I have no DUIs, accidents, and I'm a senior citizen with no tickets or warrants, yet I pay $195 and I don't even have full coverage. What is going on?

I would not recommend Progressive. They raised my rate without any reason, even though I'm a Gold Member and have been with them for a long time.

The insurance is very expensive.

They raise prices after 6 months without any explanation. I never got traffic tickets or did anything to justify a $2,300 increase from the original price. It's ridiculous.

Shop around; they raise prices once they get you.

My current insurance company is less than half the cost of Progressive for the same coverage.

New customers get better rates than established customers. One would expect the opposite.

I initially got a new policy from Progressive on 09/20/2025 because my auto and home insurance was cheaper than or equal to USAA. I signed up for their SAFE DRIVER program to save money. However, after reading their disclosure, I found the program too restrictive as it was designed to control everything I did when driving. So, I refused this rider. Immediately, my policy was increased by $50.00 per month. Even though I prepaid 6 months' premium for the auto policy and 12 months for the home policy, they waited until the 3rd month to notify me of the increase of $166.00. Now they're threatening to cancel my policies, ignoring the $1800.00 I had already paid them. Customers can't trust Progressive to deliver on their promises.

Progressive lives up to their name. My rates increase progressively every 6 months. I've had insurance for 18 months, paying $50 more with each renewal. No tickets or accidents. I pay the premium in full every 6 months.

Too expensive. Rate went up $50 despite zero claims. My wife has not driven a car in 10 years (physical disability), yet because we are married, she must be named as a driver. Previous attempts to have her removed would, I'm told, actually increase my rate. Attempts to find a different insurance carrier proved fruitless.

They gave me a price, and three months later it tripled. They said they gave me an introductory offer, but no one ever used those words when my daughter and I talked with them!

I just got a new policy and canceled my old one because you guys were charging me $240 a month for liability! I did a new quote and found out that for only $120 I could get full coverage. For some reason, you guys couldn't do that with my existing policy where I had been insured for years. So frustrating.

They renewed my policy and switched me from a 12-pay to a 6-pay plan, which made my payments too hard to manage. Plus, they raised my rates. They never contacted me to see if that's what I wanted.

I would not advise anyone to get Progressive because if you have to file a claim on your policy, they ask for things most people do not have. If you don’t have what they require, they deny you. You pay for the coverage, but they won’t help you cover a claim.

I got a quote and entered my driver's license number and all necessary information, which resulted in one quote. Then, when I proceeded to pay and was asked for VIN numbers, the price jumped $700. Insane.

Progressive was wildly overpriced. Liberty Mutual is far more fair.

They doubled our rates after only a very small fender bender.

Changed price without notice or reason.

Shop around to verify that you are getting the best bang for your buck.

They raise my rate every month, it seems. There is no reason to do this—no accidents, tickets, nothing but my zipcode.

Expensive.

Too much money. I started out paying $150 a month and now I'm paying over $600 a month. I thought the longer you stay with a company, the better the experience?

For my age and the length of time I've been a customer, I would search elsewhere. I feel I don't get any consideration. I've taken the safe driver's course, haven't received any tickets, and still, my rates are high even though I have two vehicles.

I thought I was supposed to get several discounts but never found any. I am looking for cheaper coverage with more evident discounts. What's wrong with telling me what discounts I am getting? Is it some big secret or what?

Progressive is apparently the cheapest on the market, but I do feel like I am being overcharged.

Disappointing. I switched from State Farm to Progressive for the lower rate. Then, within 6 months, my rate increased by almost $200. I thought I was getting the lower rate for at least the first year.

I had a small fender bender that did hardly any damage to the other person’s car and mine. They claimed it was damage done at another time and would not pay for all of it, which was untrue. Then they turned around and raised my rate by approximately $80.

Too expensive. I have the same old car, yet the price still increases.

Shop around; Progressive appears to be one of the highest-priced vehicle insurance companies.

Identical auto coverage for less than half the price of the Progressive policy quoted is available in multiple places.

Not too good. The price is way too much for liability.

Progressive uses bait and switch tactics. They give you an initial discount when you first start, then they remove it after the first 6 months. My coverage increased $600 without any accidents or tickets.

Constantly increasing rates, regardless of good driving history.

They're too expensive. Every six months, your rates go up. They don't help if you're in a car accident.

They have very high insurance premiums compared to other insurance companies.

The amount of the monthly payment was not clearly indicated.

I've had them for several years and never made a claim. I carry insurance for a boat and truck, and the price continues to go up. I even cut all my coverage in half to try to reduce the cost. They keep saying I'm getting this and that, but it's the same story—too much talk and prices keep going up.

I took the offer from Progressive, but it was not underwritten properly, so I switched to Allstate a few months later.

Progressive lured me in with an excellent quote, then raised my premium by 75%. There were no accidents, incidents, or traffic tickets recorded during my initial policy period.

In the first four years of having this insurance company, everything was good. Then I had an at-fault claim when I backed into a light pole, which only damaged my vehicle, and my monthly rate almost doubled. Then, one year later, they raised my rates again with no other claims or tickets. Needless to say, I'm not happy with Progressive and have found another insurer for $120 monthly cheaper. I feel that they are taking advantage of loyal customers instead of rewarding them for staying with them.