Is Progressive A Good Insurance Company? Reviews From Over 24,572 Customers

Everyone was very friendly and helpful.

I have three policies and have to talk to three different representatives, which means more phone calls.

Very good

I had to cancel my policy after a move because I lost the multi-car discount. Progressive did offer me a discount for taking a renter's policy. However, with the new auto policy came the Snapshot app. In the end, my auto insurance doubled. I had been a policyholder prior to the move for over 5 years. I am on a fixed income and can no longer afford this. I guess I'll be playing the insurance game.

Liberty Mutual was not a good experience for me, so I returned to Progressive.

They increased my premium. My Corvette insurance is $37 lower than the Ford Escape with a 4-cylinder engine.

Progressive gave me a great rate at a reasonable price. It is not the fullest coverage but meets the state requirements.

Too high in cost.

They seem to be very professional and very helpful. We have had no claims, thank God! But I would recommend them to anyone.

$250 for minimum coverage is unjustifiable and unacceptable. The company is taking advantage rather than providing reasonable service. No tickets, no accidents, no changes, so there's no reason to be overcharged.

I love everything about Progressive; unfortunately, it is expensive.

Experience has been good, but the renewal premium is high! Shopping for a better price.

It's comforting to know I'm covered if I am ever involved in an accident.

My experience with Progressive is number one. They are the best; they're there when you need them. The coverage is reasonable, and they work with you on everything. I would never trade Progressive for anybody. I love Progressive.

Everything is going well.

The company is fine when it comes to claims, but like any other, they try to raise your prices every year unless you review your coverages with them.

The cost of my basic full coverage insurance went up to $160 a month, which I think is too high.

No one likes paying for vehicle insurance, but I have a great agent and she has a great team. They are very helpful and treat me like I’m a very valuable customer.

Great job in every way. Always so quick and easy.

Great customer service.

The cost is too high.

Great rates and easy to obtain an auto policy.

No problems so far.

Always available and very helpful.

Their rates for car insurance are the best I can find.

We had an accident and they were excellent and fast.

I had to ask for other discounts, and then I inquired about renters insurance without them asking if I needed it. I also asked about changing the deductible on my car to see if it would help reduce the policy amount.

Very good company for insurance. They offer fair prices on all insurance plans.

Cheapest rates in the state.

Great, cost-efficient.

They are just too expensive.

They pretty much have the lowest price for your initial payment that I could find.

Quick and easy.

So far, I must admit, they have the best rates compared to any of the other major insurance carriers.

I mentioned that I only drive locally. I’m retired and just go out when I need to.

Shop around before you buy. Compare coverages and deductibles. I saved by going with Progressive Direct and paying 6-month coverage in full.

Easy to get a hold of and fast service.

Your prices are really good and you can get it done online. The people are really helpful.

It's Progressive. They are fine, I just need a better price.

Reasonable price.

Great company. Rates are ridiculously high. But you can count on Progressive.

Affordable.

Good service and coverage. Pricing is okay but could be better.

Excellent customer service and support.

Just switched to Progressive and am saving almost $1,000 thanks to their fair pricing, unlike Travelers who seemed to penalize us for being loyal, accident-free, ticket-free, claim-free, and on-time payers of both home and auto. Glad we switched. Only time will tell.

Progressive is consistently the cheapest for my cars and home.

Best price.

Good deal

Lower the rates.

It's better to compare rates that best suit your needs at the "right" price.

Great customer service! I saved hundreds of dollars with my policy reevaluation!

Excellent in time and form.

Always check your rate prior to when it’s time to renew.

Too expensive, not a lot of discounts.

Good service and knowledgeable employees.

Probably the cheapest insurance.

Recently had a claim and the overall service was excellent. I was informed every step of the way!

Satisfied with my vehicle's coverage.

I'm happy with my experience.

Check each quote twice.

They are way overpriced. I'm canceling and going with Mendota/Advantage Auto.

Good insurance until you have to use it. My policy jumped $1000 for 6 months, so I left!

Well, I have been a loyal customer for over 5 years. No accidents or tickets. My bill keeps getting more expensive. I reached out to other companies. They all quoted me half the price. I am over 65 and don't drive much. I believe I am more entitled to my money than they are.

The rates keep going up! We have been customers for years, but there is no discount for being loyal.

I'm paying $1,400 every 6 months for full coverage. No tickets since 1992 and no accidents, not even stopped and warned. I'm 76 years old and can't afford this.

For not having an accident ever from the age of 16 to 76, and only putting mileage on the car to go to doctor appointments, physical therapy, church, etc., I'm paying way too much for insurance.

They have raised my premium every six months for the past two years.

After quoting $330 a month for 3 vehicles, the cost has now been raised to $469 without any explanation.

No issues except it's too costly for a car that's 26 years old and driving less than 50 miles per day.

Absolutely horrible. They quote you a very low premium. I had a quoted amount for 2 months. Over the next 3 months, they raised the premium by over $300.

All my experiences have been good except it seems my policy goes up too often. You should offer better prices to current customers rather than new ones.

They raised my insurance one month in, and now I can’t afford it.

Not good. It took one hour of negotiating and finding other options before I was able to get a lower rate at a higher deductible.

Rates have skyrocketed, even with minimum coverage. I have a clear driving history and they want to charge almost $200 for a 2009 and 2005 vehicle?! We are definitely over Progressive.

They are very expensive. Rates have increased by at least a hundred dollars or more with every renewal. I never get an honest answer.

I have Progressive. They offered good rates to lure me in. Two months in, there was a huge price increase, and then it happened two more times. I haven’t even had it a year, and it has more than doubled.

Progressive's phone app makes dealing with them very convenient and accessible. However, past experiences with Progressive Car Insurance relate to setting annual premiums. They attract you as a customer with their very low initial rate, but with each policy change, their rates rapidly become very high. This is very obvious when an older car is replaced.

Too expensive. It starts low and rises quickly unless you allow them to track your driving habits with monitoring apps and devices.

Buyer beware. I'm 62 years old and have paid insurance for over 30 years without ever having to make a claim. That's easily over a hundred thousand dollars. I got hit, and it was the other person's fault—they even got a ticket. Yes, my claim was up to date and paid. Progressive Insurance denied my claim, for which I pay over $200 a month, and told me to go after the other person's insurance. Progressive is not backed by the Better Business Bureau because of all the negative reviews (see for yourself). I will never ever consider Progressive Insurance again.

Progressive Insurance continues to raise my rates without any accidents while being covered. Since I am drawing Social Security, a rate increase only makes it more difficult to adjust my cost of living.

It's just okay. They don't try to help me get better rates.

Terrible. I’ve been with Progressive for 4 years and they continue to raise the price.

Too expensive for the amount we drive, especially since both of us have had great driving records for at least a decade!

Progressive was less expensive according to our insurance broker at the time, but we didn’t know that she wasn’t shopping around to all the major carriers! This year, I did my own shopping and found a much cheaper policy online! In addition, Progressive was very hard to work with when we had a minor fender bender that was not our fault!

I wonder why my 6-month rate went up nearly $100.00 more with no explanation, especially when I have no claims, no tickets, nothing. So I am looking elsewhere for my vehicle insurance.

Need discounts and pricing adjustments for good drivers.

My premium went from $86.00 to $130, then to $176, and finally to $287 all in a week, so I switched to another provider.

It's frustrating that they keep raising my payment more and more for no reason. I have no tickets, no wrecks, and I drive safely, but they still keep increasing what I pay for just liability. It's gotten as expensive as full coverage, and it's ridiculous.

Too expensive for minimal coverage.

The cost of insurance rises with very little justification.

It was a good price 5 years ago, but now the prices have doubled. I was supposed to be at a discontinued diamond level, but that’s not the case!

I paid for a policy upfront for 5 months, and they canceled it because I used my policy in the first month.

Zero communication, zero statements, zero text messages. Why does it take 12 days for my reimbursement to just go back to my checking account? That makes no sense. They were very quick to take it out. Why such a long wait? I found insurance $100 cheaper a month.

I had a bad experience with my insurance company and agent. Our policy payment didn’t go through because we had changed our credit card after it was compromised, and we forgot about the automatic credit card payment. Six days after the insurance lapsed, we went to Tulsa to see our son, which was great. But the next week, we got a letter from Tulsa with a ticket for not having insurance, costing over $300. I called the insurance company to explain what happened and see if they could help in any way. The answer was a hard no. That’s the problem: only six days before we knew that the payment did not go through.

The whole idea of using the Snap device is flawed. I had it in my car during slippery roads and bad weather. Being judged by fast braking or acceleration in icy, slick conditions, plus living on a hill, is unfair. The gadget isn’t there to see how many accidents are dodged by quick braking or accelerations. It seems like a business practice set up to discredit drivers so rates can be raised.

They take my whole Social Security check for car insurance.

I switched to a new insurance company with better rates.

I was very happy with Progressive in the beginning until the renewal came up. My payment went up $187.00 and they couldn’t explain why. We had a claim and the person that handled it was very helpful and professional. So goodbye Progressive. I would not recommend them to anyone, nor will I return to them.

They say they let you choose the date your payment is due, but that's only true with limitations.

Progressive is not the best insurance choice for me. They raised my rates upon renewal, even though there wasn't a car accident. This is particularly challenging if you're a student.

Rates keep going up - billing is rudely done. I went hunting and got a better rate from Progressive than I currently have, so by the end of this billing cycle, I will be with another carrier.

I have a great driving record with no tickets in over 7 years. I shouldn't be paying over $100 for insurance, but I'm paying $121.00, and I only drive 6 miles a day round trip.

The only reason I use Progressive is because nobody else will insure me due to my vehicle, a 2017 Hyundai. I have no tickets, no DUI, no accidents, and no claims. I'm 70 years old. I did file bankruptcy a few years back, but I do pay my bills. Customer service is kind of rude at Progressive. They reviewed me 6 months ago because, in my opinion, they were upset because I was looking elsewhere for insurance. The agent's words were, "We are not sure if we want to even insure you."

My bill just went up after I drove around for 6 months with their snapshot device. Tell me how that makes sense. I was supposed to get a $125 discount. A deer ran out and hit my car, and they wouldn’t even help me cover the damages. I’m switching ASAP. I started at $92 a month and now I’m at $144.

I recently had major damage to my vehicle due to hitting a pothole. Although I have a claim number and a claim representative, I've called him three times for an update with no callbacks. They sent me numerous questionnaires with questions like, "Did you honk at the pothole to get it to move, or was the pothole moving or stationary?"

I do not understand why my premium goes up every 6 months. That is ridiculous. I'm a perfect driver with no tickets, no accidents, and no claims ever, yet I'm penalized by higher premiums with each renewal. No, thank you.

I was supposed to have accident forgiveness after being with them for 10 years. I made a claim recently for an accident. They said the accident forgiveness would not apply because I was involved in a not-at-fault accident in the past 5 years. Then they raised my rate by 50% after paying them for 10 years to do nothing. Avoid them!

Expensive but pays on claims slowly and cheaply. I haven't had any claims myself, but two close relatives have had within the last 20 months.

They lied to me about rates and discounts and raised my rates even though I have better credit (790+) than before and no claims, with excuses like "inflation." In under 6 months, there was a $100 increase. Simply dishonest.

I've been with them for almost 3 years, no accidents, no tickets, nothing, and I'm paying more than I ever have.

Policy increased approximately $400 after 6 months with no accidents, tickets, or claims.

I feel they are incredibly expensive. But I would rather have the full coverage than need it and not have it. But again, expensive, especially when you’re on a single parent income.

I received a $112 discount for good driving, but then my policy went up $300. 😕

I have been with Progressive for 3 to 5 years, and I get the bare minimum coverage, paying $155 a month. They have never given me any discount. They couldn’t even give me a clear reason why I paid so much; they tried telling me it was because of an easy seat belt ticket. When I asked them to break down what kind of discounts I actually get, nobody could ever answer my questions. I don’t have a bad driving record. My car is an older car and paid for. Then I talked to another insurance company, and for the same coverage, it’s $80 a month. I always thought Progressive was...

The high premium for full coverage was $152, and they only reduced it by $40 when I switched to liability. Ridiculous.

They sent me a defective snapshot device and then raised my rates when it didn't work.

Homeowners insurance is too expensive, especially for Progressive coverage. The other coverage was somewhat reasonable.

I had Progressive for several years, and after making all my payments on time, I ran into a few problems and was a week or two late with one payment. They canceled my policy immediately, and when I renewed the policy, they raised the price by almost $30 a month. At the next renewal, even though I had a very good score on their tracking device, it was going to go up another $20 a month. I never had any accidents or tickets, so I don’t know why it kept going up.

Progressive insists on installing a monitoring device in your car and may raise your rate if they determine you've done something wrong, according to their criteria. For example, if you're rushing to an emergency room, you might be penalized for speeding with a higher rate, no questions asked.

Progressive removes discounts and increases rates to essentially negate the savings gained from the use of Snapshot.