Is Progressive A Good Insurance Company? Reviews From Over 22,018 Customers

I have had 4 experiences with them. I haven't had any accidents, so I can't say anything regarding claims. When I moved, my payments increased more than I am comfortable with after 5+ years with them.

Easy and user-friendly.

Shop around, but Progressive had the best price.

A little pricey but good.

I recommend them to a friend for their excellent service.

Lowest price, no dramatic increase in price, timely notice before the bill is due, no endless emails, easy access through the mobile app.

Great so far. Fair and affordable prices.

Progressive is the best insurance I've found so far. I've looked into the cheapest insurances around, and Progressive insurance always beats them out.

So far so good. Cheapest rates we found so far.

I shopped around and found this to be the best option for me.

The ease of switching providers was impressive. Progressive handled all of the paperwork for changing companies. The price difference between companies was staggering. I'm saving close to $700 per 6-month policy. No joke! They sent proof of insurance to my lender and a cancellation to the previous one. I've only had the policy for a handful of days. So far, so good. Thanks!

I've just started with them, so it is too early for me to decide.

Progressive always has the cheapest quotes but should include at least one roadside assistance call every six months since there are no claims of accidents. I'm paying for 2 cars to sit in the garage as I am disabled. But when I do drive, I would like to feel safe. I drive about 3,000 miles every 6 months total for both cars. So it's kind of money for nothing, but it's the law.

They resolved a claim I had on a wreck that I was at fault for within a week. Unfortunately, all of my compensation went to the lien holder on my title loan, but that's not their fault. It was mine, and at least most of the money paid off a large portion of my remaining debt on that loan.

I was shocked at how much my premium increased. I had to raise my deductible and lower some coverage in order to keep my premium affordable. I’m on a fixed income.

Had no claims, so it’s hard to rate.

Great claims process. Telephone agents are extremely helpful, knowledgeable, professional, and friendly.

Great company, great rates, good service.

Excellent pricing.

When asking for a lower quote or better quote, Progressive tends to remove essential services like rental car and tow service. If you are in an accident, you need both; otherwise, why have coverage?

The customer service representative was amazing. They lowered my rate with a policy review, saving me $60 per month. I'm very thankful.

Efficient and affordable for a 71-year-old.

Problems were solved.

No problems, everything is well explained.

Great insurance at a great price.

I would recommend this insurance company to others.

Lower rate for good coverage.

My wife unfortunately had an accident in October and was found at fault. The insurance coverage was good, the response was timely and the settlement was fair on the totaled vehicle. However, we found out our next month’s coverage price is being raised by $100/month. It was already high in my opinion, and now they want to almost double it! We bought a newer car, but it’s a Volvo sedan, still 5 years old, with tons of safety features. I’m tempted to just take liability insurance and negotiate with the finance company.

Very easy to work with.

Always compare prices and flexibility to choose what you want, not what they want.

It's awesome when you run low and need to move your payment date further out. Plus, the service is good.

Great insurance and they lowered my insurance quite a bit. I got a great deal with them and would refer anyone to them.

So far, it has been the best priced. However, I see a lot of advertising about lowering prices in Missouri. I'm very curious about whether I can lower my 6-month premium.

I had been with Earie for years. I was hit and injured through no fault of my own. The man that hit me had no insurance. Thank God I had uninsured motorist coverage. It has been a year and almost four months, and I am still having major problems from the wreck. Praise the good Lord that the store video captured the wreck. But that’s when I found out I was underinsured. That’s when I searched and found Progressive. I now have the highest insurance coverage for less than I was paying for Earie. Being elderly and disabled, I am thrilled.

Best overall.

I enjoy speaking to an actual person, and they are usually very helpful.

Okay for the most part. Rates are too high.

I would prefer not to have to shop every 6 months to maintain a lower rate.

Outstanding service

Best pricing for auto insurance in my area.

I've been with them for a while. It's a good company, but I don't get any discounts. I have no DUIs or accidents and I'm still paying over $100 a month.

It has been good, but I have found better pricing elsewhere.

I just started with them, but so far they have been great.

Quick response when I had two flat tires in a week!

Always available to talk and answer any questions.

Wonderful! Good pricing!

I'm still with them! Best prices around!

I had to switch to Progressive through AAA for a plan after I had two accidents. I have had no problem with Progressive, just paying the extra cost for my actions.

Excellent Customer Service

Reasonably efficient.

I am very cautious about giving out personal information. He handled it very well and explained why he needed it to help me. He did very well in answering my questions about my billing. I am shopping for better pricing. Ten-year-old vehicles that we drive maybe 2-3 times a week at most shouldn’t cost $600-$700 every 6 months. My GMC Arcadia sat in the garage for 3 weeks last month. I drove it 165 miles this week. I rode my trike 4 times, maybe 800 miles this summer.

They are a great company. The only problem I have is that we had a no-fault claim, and it increased my payment.

Every year they raise the cost of my policy with no claims, tickets, or DUI. I need something cheaper.

It’s just so expensive, even for the most slimmed-down version. I probably don’t even drive my car five times in a month.

It's been frustrating for me to be insured with them for so long without getting a discount. However, their insurance rates are lower than most other insurance companies I've looked at.

Good so far.

Excellent (and the app is easy to use).

Also, the insurance company is very good at working with the customer and very lenient on late payments. Altogether, a great company.

It's good so far.

Beats everyone else on price.

I found less expensive insurance from another major company for less money!

Progressive was okay until it came time to renew my insurance. They raised my rates by $36 without my knowledge. I was given a 1 on my trips. I later found out they were not only using my phone information but also my son's phone information. He would Google for a location and they would say it was me. I definitely knew it was not my phone, especially the last time.

Always shop around because you're guaranteed to have a rate increase at policy renewal time. I'm in my 50s with no tickets or accidents. They tried to increase my rate by over $100 per month.

Progressive kept having me send information over and over. They can call it Emerald Service; I call it a hassle. After 21 years, trying to buy a different policy was ridiculous. I'm changing insurance companies due to the extreme hassle to renew.

They charge too much and the "discounts" aren’t noticeable. If you make a claim, no matter how long you have had their insurance, they won’t wait a second to increase the price of your policy. It's as if you haven’t paid enough to cover that claim and more while being insured by them. So, guess what, nothing really sets them apart to make them stand out as better than anyone else you can get a policy with.

We are both seniors, and it is very expensive. We do not have any citations, and we both have clean records.

Way too expensive for people with perfect driving records.

Progressive is too expensive here in Las Vegas. I can’t afford it along with my car note.

I'm not happy. It's gone from $215 to right at $300 in a matter of months. No tickets, no wrecks, but a vandalism incident when my granddaughter made me move to town! Fifteen other cars in the parking lot got hit for catalytic converters. I drive a diesel.

They do not base my premiums on how little I drive. I will be shopping around.

I had them before and you get no discount or incentive for staying with them. Their rates just keep going up every time you renew. The price is very high. I don’t know how they expect people to afford staying with them.

Not too happy with them. They raised my rates, and they said it was partly because people's pay has gone up. That is a quote from them!

I would not pick Progressive if I had other decent options. My insurance goes up every six months, even with no tickets, wrecks, or anything on my record.

They lure you in with an aggressive 6-month rate. After 6 months, they increase the price!

Just as expensive as all the other insurance companies and they will use anything they can to raise their premiums on their customers.

Good rates but horrible customer service.

Progressive added people to my policy who already have their own verifiable coverage, and now my monthly premium is $2,200 for my two vehicles with state minimum coverage. I will be switching back to Geico and will never use Progressive again.

Too expensive, but they provided the coverage we requested.

It is new and much cheaper. I saved over a hundred dollars and got more coverage and benefits. My driving record is excellent, and I have had a driver's license in three states. I had a B License in one state to transport customers from the airport to our parking garage where their car was located. All Progressive did was raise my insurance every year, not because of my credit, but because the people that live in the area own expensive cars. My $16.00 discount was only if I paid my policy in full. When I moved a year later, they kept putting people on my policy that I didn't know. So if I didn't call and tell them, I would have had to pay more. Say no to Progressive. No installments if paying monthly.

Rates go up, not down, even though you try to stay safe.

I accidentally let my policy lapse, and when I paid to restart it, the cost went up $30 a month.

I drive 3,000 miles a month, often in traffic. This causes a lot of stop-and-go behavior, sometimes even being cut off, resulting in hard braking. Progressive used Snapshot to increase my policy cost, even though my driving was superb. No accidents, no tickets, no claims.

Terrible customer service, incompetence regarding policy information, and an unjustified premium increase. They updated premium pricing to almost 5 times the price of competitors.

The policy costs are increasing instead of decreasing.

Progressive charges way too much for coverage. I have been with them for 10 years. They say I am a diamond member and get discounts, which, if applied, might be $5.00. $395 is way too high.

Very good so far. I had State Farm for 30 years until they priced themselves out of my market. Progressive saves me $200 per month for the same coverage.

I am currently with Progressive, but I feel that Progressive is on the expensive side. I am loyal, however, I am rethinking my loyalty.

I'm going to change them soon. They don't allow me to have auto payment, which costs me around $12 to send money to them, plus the high premium. They don't answer emails, and calling them is a hassle.

My insurance started out price-wise okay, but every 6-month renewal, the rate has increased by hundreds of dollars. I'm not very happy with rates that are way out of line for my 2026 and especially for 2016.

I would like to see some lower prices. I see people who are getting insurance for $39 a month, and mine is $172.

No accident in 40 years, and after 1 no-fault accident, they skyrocketed my premiums.

At 68, I expect to have insurance under $100.00 a month, but after 2 years, my insurance went up and Progressive gave no feedback leading up to policy expiration.

I'm paying too much for the agent's commission.

I didn't like how much the premium increased at the 6-month renewal.

They were not reasonable with the renewal rates.

I wouldn’t recommend this company due to constant increases in rates.

I bought the insurance at one rate and it has increased significantly with little explanation. I’m searching for new insurance.

Not very responsive to adjusting my rates now that I’ve paid off my vehicle.

They charge too much and they don't offer discounts for seniors. Their prices are always changing with hidden costs. They don't give people a chance to pay before they cancel your policy.

Not too bad overall, but they overcharged me.

The pricing just continues to change; it gets more expensive every month.

I have Progressive and wanted to find something cheaper. They were charging me more than I actually pay.

Progressive raised their rates by almost $300.

Rates keep going up even though I have a perfect driving record.

Go with another provider. The accident claim creation is very user-friendly, but the process afterward can be quite a headache. Their driving tracker is faulty, and they blame you for it, so if you don't advocate for yourself, you will be overcharged. Secondly, their price hikes are ridiculous.

Price increases once you join!

They raised my rate from $89 to $126 because I didn’t get a form or answer some questions.

Prices are too high.

I'm paying too much. I'm 67, retired, and have a good record.

I had insurance with them for several years. I canceled for 6 months because I signed my car over to my son. They did not tell me that I had to keep insurance, that it was the law. I never knew this and they have penalized me for this when I got another vehicle 6 months later.

The policy is in 6-month increments. At the end of the 6 months, the premium increases significantly. I was given discounts when I signed up, which apparently disappear after six months. It feels like a bait and switch operation.

Rates are higher than other companies.

Overpriced with no accidents in 50 years and no tickets. Prices keep going up, and their app shows heavy braking occasionally because I was cut off or driving defensively.

I have Progressive. I would not recommend them. They quoted me one price and took an additional amount out of my account. I didn’t mind the additional fee, but they should have told me they would take out the fee. That’s not honest to me.

Don't use them. I've never had a claim, and my rate keeps going up.

Find another company. I was scheduled online to pay $104.00, now I’m paying $110.00 with no notification.

All insurance for home/auto has been super high in the last few years. My Social Security will go up 2.8% next year, but my auto insurance will increase by more than 7%, and my home insurance will rise by 16%.

They raised my rates because I accidentally damaged the rear panel of my truck in my driveway. I’m paying $273 per month for two vehicles! That is way too much!

The accident was not my fault, but if you're older, they just blame it on you. I was hit in the rear, and the car ran up the side of me, denting my door and taking off my mirror as I started to move to the other lane. The other car was nowhere in sight when I started, and the driver didn't even blow his horn. They didn't even ask me about it and raised my premium from over $600 to over $1300. I didn't even turn it in to get my car fixed; I bought the mirror myself.

Do not allow them to pull from your bank account. They pulled a double payment without my knowledge. My son, who doesn't have a license or live with me, was in a car accident with me, and they decided he was of legal age and added him to my policy. I called and let them know he wasn't a driver and had no license. They haven't returned my money and are saying I need to fill out paperwork, which I didn't have to do when they added him on.