Is Progressive A Good Insurance Company? Reviews From Over 22,675 Customers

Amazing

I like the discounts, even though you have to earn them.

High rates and the agent can't do anything to lower them. I don't like these sites where you have to talk to an agent.

I have been a Progressive customer since 2010, that's 14 years with no claims or accidents, and yet Progressive keeps raising my rates.

Rates are extremely high.

Hands down, Progressive is the most cost-effective car insurance I found.

Very professional and easy to work with.

The auto insurance is average to good. But their homeowners is outrageous, way higher than other agencies.

They have been great, and claims were seamless.

They saved me so much compared to Amica, with whom I had been for over twenty years.

It's challenging to do everything online when you're not computer proficient.

Very satisfied with the agent’s service!

I got a good deal this time and would tell a friend to call and ask what options are available for them and also see what discounts they can get. Overall, it is great insurance.

Good company, but premiums went through the roof for someone with no claims, no traffic tickets, no accidents, or other violations.

Eight other companies have tried and failed to beat their rates, and the closest was still nearly $100 per month higher. A total joke!

The second car discount should be greater. After all, a single person policyholder can only drive one car at a time.

So far, so good, but I haven't had the insurance for very long.

I like Allstate. They are saving me $2,000.

Make sure what you're paying for in your policy is actually what you need.

Good customer service.

I am still with my current insurance, still looking for a cheaper premium.

Reasonable cost for coverage.

Great. The Progressive app makes life much easier!

Great prices. Good locality discounts.

Not yet, but the process was easy to understand. I am starting on 11/16/2025.

Very good.

Good rates for multi-coverage.

Excellent

Best I could find for the price.

More expensive than advertised.

I was with Toggle for about 3 years, and all of a sudden they no longer offered insurance after they took $31.00 from me. I went to Direct, paid $50.00, and then found Progressive and decided to go with them. Direct informed me they would charge a $50.00 cancellation fee after 2 days.

Haven't had a problem.

They are the lowest quote I’ve had for auto insurance.

Easy to deal with the agents.

Best price for your money.

I've checked around and they have the best price.

I'm working through a broker, who gives me great service. As far as Progressive, they seem to drop the ball on certificates and other standard things that need to be done to maintain the policy.

I called to confirm my payment options and I was provided with the information I requested.

Insure the car as per legal requirements.

I have had 4 experiences with them. I haven't had any accidents, so I can't say anything regarding claims. When I moved, my payments increased more than I am comfortable with after 5+ years with them.

Easy and user-friendly.

Shop around, but Progressive had the best price.

A little pricey but good.

I recommend them to a friend for their excellent service.

Lowest price, no dramatic increase in price, timely notice before the bill is due, no endless emails, easy access through the mobile app.

Great so far. Fair and affordable prices.

Progressive is the best insurance I've found so far. I've looked into the cheapest insurances around, and Progressive insurance always beats them out.

So far so good. Cheapest rates we found so far.

I shopped around and found this to be the best option for me.

The ease of switching providers was impressive. Progressive handled all of the paperwork for changing companies. The price difference between companies was staggering. I'm saving close to $700 per 6-month policy. No joke! They sent proof of insurance to my lender and a cancellation to the previous one. I've only had the policy for a handful of days. So far, so good. Thanks!

I've just started with them, so it is too early for me to decide.

Progressive always has the cheapest quotes but should include at least one roadside assistance call every six months since there are no claims of accidents. I'm paying for 2 cars to sit in the garage as I am disabled. But when I do drive, I would like to feel safe. I drive about 3,000 miles every 6 months total for both cars. So it's kind of money for nothing, but it's the law.

They resolved a claim I had on a wreck that I was at fault for within a week. Unfortunately, all of my compensation went to the lien holder on my title loan, but that's not their fault. It was mine, and at least most of the money paid off a large portion of my remaining debt on that loan.

I was shocked at how much my premium increased. I had to raise my deductible and lower some coverage in order to keep my premium affordable. I’m on a fixed income.

Had no claims, so it’s hard to rate.

Great claims process. Telephone agents are extremely helpful, knowledgeable, professional, and friendly.

Great company, great rates, good service.

Excellent pricing.

When asking for a lower quote or better quote, Progressive tends to remove essential services like rental car and tow service. If you are in an accident, you need both; otherwise, why have coverage?

The customer service representative was amazing. They lowered my rate with a policy review, saving me $60 per month. I'm very thankful.

They paid for a roof replacement without a fight, so I'd say they're better than mediocre.

Why can't the local representatives offer me the same price? I talked to them yesterday and still didn't get a lower price. Senior citizens need to save wherever they can. I also bundled renters insurance and still found no comparison... 🤔

The policy rates increase every 6 months.

I have only had experience with Progressive Insurance because my parents have had Progressive insurance for all of our vehicles over the past 20+ years. I was grandfathered in with emerald status when I bought my own car and had to insure my own vehicle, a Ram 1500, with financing. However, the problem arose when we created my own insurance policy. It was supposed to be a "copy and paste" policy of what my parents had, identical in every way. We assumed the agent did what we asked, but when I had my first car accident in March 2025, I discovered my policy did NOT have collision coverage. Somehow, my policy was either changed (without my knowledge) by an agent or it was never added to my policy when I first created it, as we requested. I have never changed my policy for any reason because I never had or wanted to, so when I had my accident, my truck was not covered for "Collision." I only had "Bodily/Property Damage" and "Comprehensive," which is the state bare minimum here in Florida. I rear-ended a lady because the people in front of her slammed on their brakes out of nowhere, causing her to slam on her brakes, and then I slammed on mine, but it wasn't enough. Luckily, I only hit at around 25-30 mph instead of the speed limit of 60 mph. When I called to report the accident and file a claim so her car could get fixed, the agent I spoke with told me they wouldn't be giving me any money to fix my truck (which probably would have been a total loss) because of its age, miles, and condition of my 2009 Silverado. The agent could not find when and where my policy was changed, so my insurance went up from just under $200 to now over $300 because the "Accident Forgiveness" they promote isn't awarded to drivers if you don't have collision coverage on your insurance policy. I have NEVER had an accident in a four-wheeled vehicle since I started driving at 15 years old, and I just turned 33 last year. Yes, I have had traffic tickets for speeding, but less than a total of 5 tickets, and 3 of them were on my sport bike. Since I didn’t have Collision coverage, I don’t get the accident forgiveness benefit. I also lost my safe driver discount and everything related to being accident-free. This insurance cost basically doubled since the accident. This whole story is just to inform people of the negative interaction I have had, BUT I WILL SAY THE AGENTS I SPOKE TO ON THE PHONE WERE AMAZING AND GREAT TO TALK TO. They answered all my questions since I was worried and anxious because it was my first-ever car accident that required insurance involvement. Right now, I’m in the process of shopping around for another car insurance company to try and find a cheaper alternative. I don’t want to switch to another insurance company because I have the "Emerald Status," and that is literally the ONLY reason why I haven’t changed insurance companies. So just beware of possible similar experiences.

Car insurance is okay, but my house insurance increased by 33% despite never having made a claim on any insurance.

I feel that my premium is too high for the coverage they provide. I had one accident in 2025, which initially was a hit and run, but the individual was driving a company truck. The insurance company of the business owner took ownership and repaired my vehicle. I have tried to get full coverage for my vehicle from Progressive at a reasonable rate unsuccessfully. The only ticket I have ever received was a parking ticket decades ago, no accidents other than the one I mentioned initially in over 10 years, no DUIs, no speeding tickets ever, and I still can’t get a decent rate.

Don't go with them as they keep raising rates. I've never gotten a DUI, traffic ticket, have a high FICO score, am accident-free, and pay on time! Very frustrating!

I currently use Root for car insurance, and my experience has been consistently positive, especially when it comes to affordability and rate stability. Root has been more adaptable and helpful in keeping my coverage reasonably priced without sudden premium swings. In comparison, my past experience with Progressive involved frequent and unpredictable rate changes. Even when premiums were adjusted downward, the cost often remained higher than what I previously paid. While Progressive explained these increases as the result of “adjusted values” and premium recalculations, the overall experience made it difficult to budget confidently. What I value most in car insurance is predictability. I don’t want to constantly worry about unexpected price fluctuations or policy changes I didn’t request. Root has been the better option for me because it has felt more consistent and easier to maintain over time.

Too much money for insurance.

The company put me back to new driver status because I changed my license to Florida, which raised my rates by $150 for at least 4 months. I feel I overpaid and believe the company owes me a refund and an apology. I've been a customer for over 6 years.

Progressive increased my rate by $18 a month after 6 months, even though I had 0 claims. That's an additional $108 for 6 months!

The prices are all over the place. We were misguided by an agent who told us we wouldn’t have a problem with a policy price increase if we made a claim for some vandalism. It was just over $4000 to fix a scratch that ran the length of the vehicle's driver side. Apparently, anything over $4000 puts you in a different category, and no one explained our rate would go up $4000. For a long enough amount of time, it wasn't worth it to make a claim or have a low deductible or collision. We should’ve paid out-of-pocket for it. We have had issues maintaining insurance because of false or poorly educated information, and nobody wants to stand behind anything. Including when an employee gives a customer like myself bad information, and that error, that advice we followed and trusted, ends up costing thousands. You’re waiting for a call back from an agent for a rewrite in a policy, and they never call back, so you realize two days later that your policy was canceled without being rewritten. Nobody helped.

I was looking for insurance, and I did way better finding it myself. I ended up paying $523 for full coverage for 6 months. I was getting quotes of a thousand or more.

So far, so good. My problem with Progressive is that they are trying to get another $263.00 out of me that I do not owe. Two people said they didn't know why, and another told me it was for January. But I canceled way before January 1. I owed them nothing. At first, they wanted $187.00, then it went to $1300.00, then to $300.00, and now it's $253. They can't make up their minds. I had a positive relationship with Progressive, but when I canceled for insurance costing me $179.00 a month, I was told by Progressive I would be paying $344.00 a month after January. I'm on a fixed income and cannot afford that.

$85 a month is too much for state minimum coverage.

If you sign up, the first year is excellent. For the second year, pay attention as it may become more expensive!

Coverage is good, price is okay, customer service is bad.

I haven't had to file any claims, but the cost keeps going up.

My rate went up when it should have gone down. Some app information is incorrect and no one will address it.

I pay in full every 6 months, and they continue to charge me an additional $233. I hardly even drive! They have credited me some of the $7,400 back but not even $2,000. I pay $1,700 for 6 months! It's frustrating when I have a chance to call because they transfer me 5-6 times with very little action taken!

I feel ripped off. I live in Key West, Florida (an island 4 miles by 7 miles), retired, and just use my car for pleasure. I have never had an accident or traffic ticket, yet I pay over $600 every 6 months.

No contact unless I initiate. I guess it’s the best rate in my area, but I really don’t know. Policy benefits are not as good as my former insurer, Allstate, but I’ve had no claims. Premiums are too high, but there’s nothing I can do about that.

Progressive is very expensive, and even though I do not have any tickets or DUIs, my rate was over $100 for just basic coverage, which to me is too much money.

The insurance carrier may want to update you more on the discounts you should be receiving.

My insurance rates keep going up.

My rates skyrocketed. The renewal rate was a down payment of over $650 and five payments of over $400. This is absurd! We have decent driving records and no accidents.

Progressive won't tell me why my monthly insurance bill is higher than my car payment! Someone suggested that it's because when I've been hit by others and I gave Progressive a heads up on the incident, they considered that a claim, even though I never needed services from them.

They had been charging me for an SR22 on my policy, and I found out about it when I called to chat about discount options. They charged me for 3 years and told me if I wanted a refund, I had to go to the DMV and get proof that I didn’t need one! I have never been required to have one.

I have not had a ticket nor an accident, and my rate started off reasonable. Then I was asked to sign up for a program where they can track your driving. I did not like that feature and I turned it off. As a result, my rate went up close to $70 a month. That is why I started looking into other options.

I was paying $173.50 for six months, and that was bad. They want to charge me a down payment of $360.04 and $198.83 for 2026. That is bad. They are wrong for that; I can't pay that much for full coverage. I feel like they cheated me. I will never go with them again.

It was fine until they increased my rate by $130! I'm not going to pay $391 for insurance when my car note is $460.

Transferred to Progressive for a cheaper rate. The first 6 months were okay, but the second 6 months increased by $70 for no reason.

High pricing despite a good driving record.

Don't sign up with this company. They increase your rate every month.

Progressive is expensive, and they increased my rates after an accident that wasn’t my fault. I went from paying $660 for 6 months to close to $900 for six months. Absolutely ridiculous.

Terrible customer service and a rate increase of 28%.

I will never agree to have a device that plugs into my OBDII port. This SNAP device is way more sensitive than it should be. When I took driver's ed in high school, I finished at the top of my class. And when I entered a safe driving rodeo contest sponsored by the Jaycees, I won first place. But Progressive is going to raise my rates based on their SNAP device. Never again.

I'm happy with my car insurance, but I'm not happy with my business insurance because everybody increased my rate so much.

I was never notified that my insurance was going from $50 to $74. I just found out yesterday when I went to my bank and asked for the last 5 months' activity on my account and noticed they were taking $74 from my bank account without telling me.

You buy it. It's cheap with great coverage, but 5 months later, you get your bill for 6 months, and it goes up by $87.

The premium is excessive and exceeds the value of the car.

They offer the lowest premium, but with $2000 deductibles, no full glass coverage, no rental car coverage, and the requirement of a device to get a discount, the high premium (almost $200 or just over) causes me to choke every month. My car has been down for several months, and the good part about it is that I dropped my policy. I know it will count against me for not keeping coverage, which is a common issue across the industry, but I'm not getting pressured into keeping it. The fact that I will face higher rates is better than handing money to a company that isn't earning it.

When you switch to Progressive, they give you a rate that's too good to be true. Once you go with them and it's time for renewal, your monthly rate seems to increase for no reason at all, to the point where you are paying the same amount you tried to get away from with your current insurer.

The new car insurance is $230 less for 6 months, mirroring the coverage offered by Progressive.

The insurance is expensive for my income, as I am on a fixed retirement income.

Rates are too high.

I found their prices are a bit high.

Cheaper prices.

The price keeps going up without any accidents or tickets.

My rates doubled, and to get them back down, I have to get a new quote. Why make it hard for your customers? You lost my business.

After getting my new policy, within a month they canceled me because of "too many endorsements" within the 60-day window period. I called and spoke to a member of the underwriting team and explained that I traded in 2 vehicles for 2 newer ones. Evidently, I was told I should have waited to do that. The bottom line is they should inform the customer either in a written statement or verbally of this clause. Very disappointed and would not recommend this company to anyone.

I'm paying too much for coverage on a 25-year-old auto. I drive less than 20 miles a week, have no DUIs ever, and no speeding tickets in 20 years. I'm charged over $75 per month for a vehicle which is garaged and used very little, many times not at all.

The app is difficult to navigate and the insurance is expensive.

I found less expensive insurance from another major company for less money!

Progressive was okay until it came time to renew my insurance. They raised my rates by $36 without my knowledge. I was given a 1 on my trips. I later found out they were not only using my phone information but also my son's phone information. He would Google for a location and they would say it was me. I definitely knew it was not my phone, especially the last time.

Always shop around because you're guaranteed to have a rate increase at policy renewal time. I'm in my 50s with no tickets or accidents. They tried to increase my rate by over $100 per month.

Progressive kept having me send information over and over. They can call it Emerald Service; I call it a hassle. After 21 years, trying to buy a different policy was ridiculous. I'm changing insurance companies due to the extreme hassle to renew.

They charge too much and the "discounts" aren’t noticeable. If you make a claim, no matter how long you have had their insurance, they won’t wait a second to increase the price of your policy. It's as if you haven’t paid enough to cover that claim and more while being insured by them. So, guess what, nothing really sets them apart to make them stand out as better than anyone else you can get a policy with.

We are both seniors, and it is very expensive. We do not have any citations, and we both have clean records.

Way too expensive for people with perfect driving records.