Is Progressive a Good Insurance Company? Reviews From Over 19,081 Customers

Reviews for Progressive on Insurify indicate the insurer scores best in customer service, with many customers appreciating its easy-to-use digital experience. That said, Progressive has mixed reviews for claims handling, discounts, value, and policy transparency.

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MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie Powers
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Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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Quick Facts
  • Insurify Quality (IQ) Score for Progressive: 8.7/10

  • NAIC complaint index: 0.74 (Lower than expected)

  • Average monthly premium from Progressive: $157

Our take on Progressive insurance

Insurify gives Progressive a quality score of 8.7/10. On the whole, Insurify customers with Progressive policies are split on their opinion of the insurer.

Positive reviews highlight helpful and smooth customer service, quick claims resolution, and the insurer’s convenience and reliability. Negative reviews focus on limited available discounts, rate changes, and a disappointing value for the money.

Progressive customer service reviews

Insurify customers with Progressive policies who are satisfied report a generally easy-to-use digital experience. But other Progressive customers note frustration with issues they can’t resolve with self-service tools.

Below are reviews from Progressive customers that highlight both positive and negative experiences with the insurer.

  • David
    Verified Review
    Watch Carefully
    Don't settle on a price with the first quote and definitely do NOT go to a local insurance agent. They include their fee for profit in the price. Do it over the phone nationally.
    Daryl
    Verified Review
    Good value for price, but buyer beware.
    Among the best-priced options out there. Bundling is a must. However, I had a chip in my windshield filled to save myself and Progressive a more expensive windshield replacement. A mistake, Progressive now counts it as a claim even though it was only $75, and now I have to pay a higher premium. I should have made Progressive replace the windshield.
    Esther
    Verified Review
    Don't waste your time. Go with Progressive!
    No matter how often I've wasted my time getting into these "lower your car insurance rate" deals, Progressive always winds up being the #1 recommendation. They charge about half what the others quoted.
    William
    Verified Review
    Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.
    Overall, I like Progressive Snapshot, but it doesn't seem like the best way to get a discount when it only checks hard stops and fast starts. Many times, you need these to avoid accidents.
    Jacques
    Verified Review
    Great Experience
    Customer service and agent assistance were great.
    Tonia
    Verified Review
    I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.
    I've had Progressive for years and finally got a break in my insurance by going straight through them instead of an insurance broker.
    Betty
    Verified Review
    Excellent
    Works with you and for you as a customer.
    Alan
    Verified Review
    Excellent
    Coverage is okay, but the price is a bit high.
    Harold
    Verified Review
    Progressive Typical Click and Bait
    Policy increased approximately $400 after 6 months with no accidents, tickets, or claims.
    Tara
    Verified Review
    The longer I was a member, the more I ended up paying over time
    I have been with Progressive for 3 to 5 years, and I get the bare minimum coverage, paying $155 a month. They have never given me any discount. They couldn’t even give me a clear reason why I paid so much; they tried telling me it was because of an easy seat belt ticket. When I asked them to break down what kind of discounts I actually get, nobody could ever answer my questions. I don’t have a bad driving record. My car is an older car and paid for. Then I talked to another insurance company, and for the same coverage, it’s $80 a month. I always thought Progressive was...
    Kaitlyn
    Verified Review
    At first they were a reasonable company now they will raise your rate $1000 for a ticket
    It's Progressive and the rates are extremely high.
    Anthony
    Verified Review
    Rates
    It's okay, but I'd like to know why it went up, I'm talking like $10 a month.
    Edward
    Verified Review
    Progressive Auto and Home Insurance
    Homeowners insurance is too expensive, especially for Progressive coverage. The other coverage was somewhat reasonable.
    Marcia
    Verified Review
    Less expensive with a catch.
    Progressive insists on installing a monitoring device in your car and may raise your rate if they determine you've done something wrong, according to their criteria. For example, if you're rushing to an emergency room, you might be penalized for speeding with a higher rate, no questions asked.
    James
    Verified Review
    Basic
    Continually increasing premiums with a continually aging vehicle.
    Kevin
    Verified Review
    Unfair Premiums
    It took weeks to resolve our claim back in October. I don’t appreciate my policy doubling in price. My wife and I drive no more than 3,000 miles a year each and are paying $3,465 annually. I don’t live in a flood zone, and our cars are in the garage.

Progressive discounts reviews

Positive reviews for Progressive mention earning savings from bundling two or more policies. Dissatisfied customers complain of hard-to-qualify-for discounts or discounts that don’t yield much in savings.

Below are reviews from real Progressive customers about the insurer’s available discounts.

  • Steven
    Verified Review
    Progressive Insurance is the best.
    Progressive Insurance is the best.
    Donny
    Verified Review
    Good Insurance for Good People
    Very good insurance, no problems to complain about.
    Jill
    Verified Review
    Excellent
    I really like Progressive. They have a nice attitude.
    Sheila
    Verified Review
    Review Price at Renewal for Better Rate
    Make sure that you do a new quote at renewal time. If I had stuck with my current policy, I would have been paying $50 a month more.
    Kathryn
    Verified Review
    Progressive Insurance
    I've had no problems. I like the agency I am with. They have always handled any issues quickly and efficiently, as painlessly as possible.
    Mark
    Verified Review
    Very good online service
    Great online and app service.
    Vicki
    Verified Review
    Best Auto Insurance
    Progressive Insurance has been a positive experience in every aspect. Good rates, never have to wait long on the phone. I did get quotes at other places, but Progressive held true with the best prices.
    Casey
    Verified Review
    Auto Insurance Quote Time
    Good. I use Progressive now.
    Terry
    Verified Review
    Unforgiving company even with long-time customers
    I had Progressive for several years, and after making all my payments on time, I ran into a few problems and was a week or two late with one payment. They canceled my policy immediately, and when I renewed the policy, they raised the price by almost $30 a month. At the next renewal, even though I had a very good score on their tracking device, it was going to go up another $20 a month. I never had any accidents or tickets, so I don’t know why it kept going up.
    Sandra
    Verified Review
    Car Insurance
    The price is high. Online service is good. Coverage is average.
    Gary
    Verified Review
    My Auto Insurance
    Everything is okay now. They need to reevaluate the premium when it comes due, not just automatically raise it.
    Gerald
    Verified Review
    Average
    Shop around. They offer good and low insurance costs.
    Jacobo
    Verified Review
    Skyrocket Policy
    Try not to have accidents because the policy goes up a lot.
    Tom
    Verified Review
    Progressive for now
    I've never had to use it. I'm just paying a lot of money for low insurance coverage.
    Marilyn
    Verified Review
    Better discounts needed
    In general, Progressive is okay for car insurance. My one complaint is that the premium is high. I don’t see much evidence that the discount is very helpful in reducing the cost (I have the Snapshot device on my car).
    Patti
    Verified Review
    Poor survey questions
    Your survey asks for ratings on aspects I have not experienced, such as claims processing. I have not had a claim, so I cannot evaluate. This is only an example of several such categories. Poorly designed and not applicable survey!

Progressive claims handling reviews

While the overall opinion is mixed, positive reviews for Progressive on Insurify note smooth outcomes and communication. But some negative reviews cite feeling stuck navigating a claim after an accident and receiving a lackluster level of communication and coordination from the insurer.

Below, you can view real claims handling reviews from Insurify customers with Progressive policies.

  • Brent
    Verified Review
    Progressive? No, not progressive at all.
    They would not insure me because I don't have a permanent address as a digital nomad. Then, because I bought a new car, they would not let me go back to the previous non-car policy I had with them to prevent a gap in coverage. Therefore, I either have to keep paying on a car I no longer have or go totally without coverage and can't return to the non-car policy. Totally inflexible, even though I have been a customer for many years. Also, they did not tell me about the non-car coverage after hitting an elk last year, which resulted in a gap in coverage several months later when I bought a car. I want to pay and get insured for a new 'used' car, and they take nothing into account as far as my faithfulness and reliability as a past and current customer. Progressive? NO. Not progressive at all.
    Cody
    Verified Review
    Progressive, they've got you, even when things get complicated!
    The best experience I've had thus far!
    Heather
    Verified Review
    Progressive is about the same price as other insurances, but they're flexible, fast, friendly, and it's easy to apply online. All in all, great service all around.
    Progressive is about the same price as other insurances, but they're flexible, fast, friendly, and it's easy to apply online. All in all, great service all around.
    Michael
    Verified Review
    I haven't put a claim in so I really don't know but as far as the coverage is and everything it was
    I haven't had a claim with the company, but a family member has coverage and she couldn't think of good things about them!
    Douglas
    Verified Review
    I've never had to make a claim but I know they are there when I need them
    I have Progressive, and if I don’t get a new quote, my rates go up by $25-$30!
    Randy
    Verified Review
    Insurance Bliss
    Affordable coverage. Great claims handling. Quick service and satisfactory results.
    Jamie
    Verified Review
    Progressive Insurance
    I am very pleased with Progressive. I have not made any claims, but so far I am very pleased.
    Richard
    Verified Review
    No reduction in payments after 7+ years of being a loyal customer
    They raise your premium without telling you.
    Susan
    Verified Review
    Good driver discount is useless
    I received a $112 discount for good driving, but then my policy went up $300. 😕
    Robin
    Verified Review
    Progressive
    Expensive, no significant loyalty discount year-to-year.
    Dennis
    Verified Review
    Surprise Price Increase!
    Be prepared for a 20% price increase when it's renewal time.
    Sandra
    Verified Review
    Sandra's Review
    They have helped me when I needed them.
    Theodore
    Verified Review
    Not worth it
    I have Progressive, and they tripled my new quote in a different state.
    Christopher
    Verified Review
    Feels like a bait and switch thing to me!
    The first 6 months you get a great rate. Then this 6 months I’m paying $197 per month.
    Margaret
    Verified Review
    Satisfied
    They are always helpful, knowledgeable, friendly, and will make sure to have answered your needs or find someone to help.
    Royce
    Verified Review
    Affordable Insurance
    Too expensive for liability for my vehicle.

Progressive value for money reviews

Satisfied Progressive customers praise the insurer’s convenience and reliability. But others note rising premiums and limited ways to offset those costs.

Below are real reviews about Progressive’s value for money from Insurify customers with coverage from the insurer.

  • C
    Verified Review
    Request re-quotes and save
    When NC decreased rates last year, I called Progressive and requested a new quote for my 3 vehicles. They politely did that, and I’m saving over a hundred dollars a year just for requesting a new quote. I have never had to file a claim, so I can’t speak to their claim services, whether good or bad.
    Efrain
    Verified Review
    Great insurance company
    Amazing
    Robert
    Verified Review
    Finding Auto Insurance
    When your insurance is due, unless you are extremely content, check with a few other places. If your insurance goes up for no apparent reason, check with your company or agent you are dealing with to find out why. If you find the same coverage cheaper elsewhere, before changing, again, contact your agent or company and see if they can match or do better. And always, look at the reviews of an agent or company before deciding. There are good and bad, and many to choose from, so try not to make a bad decision.
    Larry
    Verified Review
    Review Claim Handled
    The claim was handled with efficiency.
    Bruce
    Verified Review
    Progressive Insurance
    Great price, great service.
    Theodore
    Verified Review
    It was awesome
    I have excellent service.
    Pamela
    Verified Review
    Save
    Switching to Progressive saved me a lot of money.
    Gerald
    Verified Review
    Never a problem
    Great service. Always rated as #1 when looking to replace them. Many companies rate them above average.
    Loretta
    Verified Review
    Please lower my premium.
    I could have a better monthly premium if you lowered it, as I have never had an accident or any tickets.
    Carmella
    Verified Review
    Overall, a good company
    The service is pretty good. I appreciate what they do for me.
    David
    Verified Review
    Average
    I've got Progressive and it has been the cheapest, otherwise I'd have something else.
    Mario
    Verified Review
    Sky High!
    Rates are too high! I’ve been driving since I was 16 with no tickets, at-fault accidents, or DUIs. I am 61 now with the same record, and my rates are still high. I shouldn’t be paying a very high dollar for insurance, even on a bundle package.
    Brenda
    Verified Review
    They were much cheaper than my previous company and they are very informative when it comes to any changes to my policy.
    They were much cheaper than my previous company and they are very informative when it comes to any changes to my policy.
    Sandra
    Verified Review
    Was excellent and quick
    Great price! Easy to change from one company to another.
    Max
    Verified Review
    Disappointed with Rate Increase
    I'm disappointed that my rates were raised because a power line broke and set my tool shed on fire.
    Richard
    Verified Review
    Premium keeps increasing
    I have been with them for many years, never made a claim, and my premium is still going up.

Progressive policy transparency reviews

Positive reviews from Progressive customers note how easy it is to access policy information. Unhappy customers report feeling left in the dark and uninformed about policy updates.

Read real reviews about policy transparency from Insurify customers with Progressive policies.

  • Sandra
    Verified Review
    Challenge Progressive Insurance Price Perks
    Compare Progressive prices to other insurance companies because they are competitive.
    Barry
    Verified Review
    Excellent
    Shop around because they’re super expensive.
    Margaret Joan
    Verified Review
    Excellent
    Half the cost of Progressive.
    Jason
    Verified Review
    Been great over the years
    I never have issues with them. Every 6 months I pay them and trust that they’ve got my back.
    Antonio
    Verified Review
    Progressive, a Plus
    Very good, easily better than GEICO when it comes to claims. Their agents are well-schooled and provide relevant information on a timely basis. They are not the absolute cheapest but provide value for the money spent.
    Scott
    Verified Review
    Frustrating
    When I signed up for Progressive Insurance, I was told in writing that I could get a better rate on this policy and save by switching to Progressive Insurance. So I changed my insurance to Progressive. Not only did it cost more, but even though it was only about $10 more, I am still paying $191.00. This is unacceptable to me. These companies are taking advantage of us as consumers because we have to have a certain type of insurance to be covered through our loan agreement. This is what's so upsetting about the insurance companies.
    Steven
    Verified Review
    Nope
    Expensive, but no one is cheaper.
    Alan
    Verified Review
    Progressive Review
    Overall great customer service at a fair price.
    John
    Verified Review
    Cost is High for Full Coverage
    The cost is too high for full coverage on my car, including windshield replacement and liability on a Nissan pickup.
    Adam
    Verified Review
    Get with the times
    For the most part, they're good. But when you have an accident, they want pictures and they give you an estimate from pictures. How can you honestly give an estimate from pictures? If you had a dented bumper or door, yes, a picture would work, but when your car gets rear-ended and then they tell you that body work and painting is done for 70 dollars an hour, what the hell? This isn’t the '90s or even the early 2000s. The estimate process is a complete joke.
    Heather
    Verified Review
    Average
    Okay, I have had insurance since I was 16 years old, and I am about to be 42. I've been with a few different companies throughout the years, and never have I once had to send photos of my vehicle from the front, back, and sides, making sure it displays my license plate number along with my registration on every vehicle that I have on my policy, which is three. This is something I have never heard of an insurance company doing when first starting an insurance policy for your vehicle.
    Wm
    Verified Review
    Progressive Bad
    Premium too high for how little I drive.
    John
    Verified Review
    Me too
    They offered a low estimate on repairs because they have their own shop.
    Dan
    Verified Review
    Rate Changes
    I cannot see why my rates go up every 6 months, with no claims or tickets during that time period.
    Koda
    Verified Review
    Progressively Worse, Year After Year
    What to say about Progressive? You'll progressively pay more every year, despite having no claims, accidents, or tickets. Add more services and get bundle discounts, they say. What a joke. After bundling multiple policies and having been with Progressive for over 9 years with no reasons for our costs to keep rising, we attempted to get a loyalty discount of any kind—$3 off a month by adding a boat policy (we live in a city) is what we were offered, which cost $31 more for that particular policy, so no actual discount at all.
    Erica
    Verified Review
    Progressive's quote was as expected, but each quarter it increases to a very high amount. I would not recommend them. Look for another company now.
    Progressive's quote was as expected, but each quarter it increases to a very high amount. I would not recommend them. Look for another company now.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.

    These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Progressive customer reviews: Read what over 19,081 Insurify customers have to say about Progressive

Below, you can view more than 19,081 Progressive reviews from real Insurify customers from the last 12 months.

Lynetta
Verified Review
Happy Customer
I have never had a claim, so I have no idea what to share with anyone about my policy. The only thing I can say is that when I signed up with Progressive, the salesperson was very helpful and patient in explaining everything to me.
Latonya
Verified Review
The 1
Too expensive.
Rafaela
Verified Review
Easy to use, great customer service.
Great
Joseph
Verified Review
Not Progressive - Misrepresented
Pricing is not what the ads state.
Jerry
Verified Review
High Renewal Charges
The only thing I don't like is their high charge to renew your policy.
Donna
Verified Review
Too Expensive Auto Insurance for Seniors with Good Driving Records
They are very expensive. I just purchased a new Buick Encore and my insurance went from $78.83 to $132.83. I am a 60-year-old widow on disability. Everyone is talking about companies overcharging for years (25 years), and customers are receiving some of that money back as a refund. I would like lower auto insurance and to learn about this refund if it is real.
Gwendolyn
Verified Review
Excellent insurance company
Much better than my old insurance company. I saved almost half by switching to Progressive.
Lisa
Verified Review
Couldn't get anything cheaper!
I tried to get another quote recently and couldn't find anything cheaper than what I already have.
Elizabeth
Verified Review
A Mom’s Perspective
I feel they are incredibly expensive. But I would rather have the full coverage than need it and not have it. But again, expensive, especially when you’re on a single parent income.
Carolyn
Verified Review
The high premium for full coverage was $152, and they only reduced it by $40 when I switched to liability. Ridiculous.
The high premium for full coverage was $152, and they only reduced it by $40 when I switched to liability. Ridiculous.
Robert
Verified Review
Fair
They sent me a defective snapshot device and then raised my rates when it didn't work.
James
Verified Review
Progressive Tricks
Progressive removes discounts and increases rates to essentially negate the savings gained from the use of Snapshot.
Marvin
Verified Review
Unhappy
It's been eight months, and I still haven't received my deductible back. I have uninsured and underinsured motorist coverage and still not made whole.
Max
Verified Review
My agent is why I am considering a change. Very high price, and doesn't care to help lower our rates.
My agent is why I am considering a change. Very high price, and doesn't care to help lower our rates.
Karen
Verified Review
The Worst
I spent an hour talking on the phone with a certified insurance agent who didn’t understand the concept of liability. After an hour on the phone, I was quoted a rate $9 per month lower than I had been paying. They had my car listed as a commute car, and I have been disabled and unable to work for the last 20 years. To make it even more special, they emailed me a quote for more than I had been paying. If they’re this bad at basic policy servicing, imagine their ineptitude handling an actual claim.
Ol
Verified Review
Bad Service
I am not happy with Progressive and the team they provided me with. I did not have the support I needed for my case. On top of that, my car is still not made whole. They haven't reimbursed me for my car rental fee, which is $1800, and the tire fee, which is $200, that one of their shops caused. I will be leaving Progressive after this case is closed because of the team I was assigned to, who didn't do their job to make it right for my car.

MacKenzie Korris
Written byMacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
MacKenzie Korris
MacKenzie KorrisLicensed P&C Agent, Insurance Copy Editor
  • Licensed property and casualty insurance agent

  • 10+ years editing experience

  • NPN: 21630969

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

MacKenzie Korris is an insurance copy editor with a producer’s license for property and casualty insurance in Missouri.

Katie Powers
Edited byKatie PowersLicensed P&C Agent, Senior Insurance Editor
Photo of an Insurify author
Katie PowersLicensed P&C Agent, Senior Insurance Editor
  • Licensed auto and home insurance agent

  • 4+ years experience in insurance and personal finance editing

  • NPN: 20564519

Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.

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