120+ moreCategory  | Average Score |
|---|---|
| Overall experience rating | 4.2 |
| Customer service | 4.0 |
| Value | 3.6 |
| Claims handling | 4.2 |
| Coverage options | 4.1 |
| Discounts | 3.7 |
| Policy transparency | 4.0 |
| Policy flexibility | 4.0 |
Nationwide overall user rating: 4.2 out of 5
Insurify Quality (IQ) Score for Nationwide: 9.0 out of 10
NAIC complaint index: 0.27 (Below average)
Average monthly full-coverage premium from Nationwide: $183
Insurify gives Nationwide a quality score of 9.0/10. Overall, Nationwide customers rate the insurer very well. Many reviews are positive and focus on Nationwide’s customer service and smooth claims process. One of Nationwide’s highest ratings is for claims handling, with a score of 4.2 out of 5. Discount availability is Nationwide’s biggest weakness, and customers note that discounts often don’t make a huge difference in their rates.
Nationwide’s rates are more expensive than its competitors, with an average monthly full-coverage premium of $183. But customers rate Nationwide a solid 3.6 out of 5 for value.
Nationwide customers rate it a 4.0 out of 5 for customer service. Positive reviews focus on helpful agents who provide efficient and straightforward support. Negative reviews are rarer and focus on not getting clear next steps during claims.
Here are some real reviews from Nationwide customers.
Nationwide and State Farm score similarly for customer service, and USAA scores the best, with a rating of 4.8 out of 5. In general, customers note that all three companies have good customer service and agents.
Here’s how Nationwide’s customer service stacks up against State Farm and USAA.
Company | Average Score |
|---|---|
| Nationwide | 4.0 |
| State Farm | 4.2 |
| USAA | 4.8 |
Customers gave Nationwide a discount availability rating of 3.7 out of 5. Discount availability is one of Nationwide’s weaker categories, with customers mentioning that the discounts are lackluster and not as good as competitors. Positive reviews like Nationwide’s bundling discount.
Here’s how real customers feel about Nationwide’s discounts.
Nationwide has a higher rating than State Farm for discounts, but USAA ranks best among the three, with a 4.9 out of 5 rating.
The table below shows how Nationwide compares against USAA and State Farm for discounts.
Company | Average Score |
|---|---|
| Nationwide | 3.7 |
| State Farm | 3.9 |
| USAA | 4.9 |
Nationwide customers give the company a solid 4.2 out of 5 rating for claims handling. Positive reviews mention a smooth and quick claims process. But some customers say the claims process is frustrating when claims are a little more complicated.
Below are reviews by Nationwide customers about its claims handling.
Nationwide’s 4.2 out of 5 rating for claims handling is higher than State Farm’s 4.1 out of 5 rating. USAA has a higher rating than both insurers.
Here’s how the three companies compare for claims handling.
Company | Average Score |
|---|---|
| Nationwide | 4.2 |
| State Farm | 4.1 |
| USAA | 4.9 |
Nationwide customers rate the company’s value for money a 3.6 out of 5. Customers who left negative reviews note that Nationwide’s rates and price increases make it a less appealing option. Customers who left positive reviews feel that Nationwide’s agents make the company worth it.
Here are some real reviews from Nationwide customers about the company’s value for money.
Compared with competitors, Nationwide’s value rating falls between State Farm and USAA. Nationwide and State Farm customers consistently mention pricing frustration, while USAA customers mention that its customer service makes it worth the cost. But USAA only offers policies to the military community, so its rates are lower.
Here’s how the three companies compare for their value.
Company | Average Score |
|---|---|
| Nationwide | 3.6 |
| State Farm | 3.7 |
| USAA | 4.9 |
Customers give Nationwide a 4.0 out of 5 score for policy transparency. Customers with a positive experience mention that the policies are easy to understand. Negative reviews mention pricing changes as an issue.
Below are real reviews from Nationwide customers.
Nationwide’s 4.0 out of 5 rating for policy transparency is higher than State Farm, but USAA has a higher rating than both companies.
The table below shows how Nationwide, State Farm, and USAA compare on policy transparency.
Company | Average Score |
|---|---|
| Nationwide | 4.0 |
| State Farm | 3.8 |
| USAA | 4.9 |
Comparing multiple companies is the easiest way to find the best company for you. Here’s how Nationwide stacks up against its top competitors.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.
These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Reading recent reviews from real Nationwide customers can help you decide if it’s the right company for you. Here are some Nationwide reviews from within the past 12 months.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969
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Average price $140/mo* | Average price $81/mo* | Average price $76/mo* | Average price $114/mo* |
Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Usage-based savingsAI-generated from 512 user reviews | Special highlight Customer serviceAI-generated from 7205 user reviews | Special highlight Members of the military communityAI-generated from 1486 user reviews | Special highlight Teen driversAI-generated from 7449 user reviews |
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 21630969