Is Nationwide A Good Insurance Company? Reviews From Over 1,000 Customers

I thought it was good until they started raising my rates for no good reason other than what they said: everyone is getting a rate increase. Which didn’t sit well. I’m a senior citizen with a perfect driving record; all other things they check are really good, and I've been with this same company and agent for over 20 years. Undoubtedly, that doesn’t mean much. So much for loyalty and being a long-time customer. So I’m doing something different.

I love my insurance, but it's too high and I can't afford it.

They're expensive unless you get liability. I'm looking for new coverage that's cheaper.

Thankfully, we haven't had any claims, but I'm confident that Nationwide will be there if we do.

Find an insurance that helps out senior citizens.

I haven’t had any claims, but roadside assistance could be better.

Need lower price.

Poor decision-making on product availability for roof shingle replacement. Contractor vs. Nationwide issue.

Nationwide has been very good for everything except my budget.

Home insurance is too high, check around.

Nothing bad about Nationwide, but it needed to be more affordable.

Too expensive for someone who was a customer for 20 years and never filed a claim.

Excellent

The insurance is good, but it's extremely expensive.

Okay, I've been with them for almost 30 years, but they have become very expensive.

They were great until they decided not to renew my policies. The way they notified my wife and I was not very good at all.

They keep raising auto rates for no apparent reason. It's costing me way too much.

It's a good company with good coverage, but the prices are incredibly high. I have no claims, a perfect record, and I'm 58 years old. There are no excuses for such high premiums.

So far, so good.

Overall, good.

Wonderful!

It was great, except for the significant increase in cost. This made it unaffordable.

Nationwide appears to be an excellent company. I have recommended this company to several of my friends. My daughter and her husband have also taken out policies and are very satisfied with this company. Thank you.

Nationwide is a great company. I regret messing up with them!

I was upset that I received a non-renewal letter over two issues that were resolved a year prior. My local representative resolved the issue quickly.

They keep increasing their rates!

Nationwide is a reliable company with a good reputation and excellent customer service. The cost of their insurance is competitive.

I'm in good hands with Nationwide. I don't have any problems with anyone there. If I have a problem, they can help me within hours. Thank you, I'm Mr. Webb Junior.

Get the right amount of coverage for your money.

Everything was great until they decided to leave New Jersey. There was no explanation, just a notice.

Great rates.

There was a high rate increase due to a few thousand more miles driven.

Good overall.

The insurance is too costly.

No tips.

They're okay. My rates usually increase by $30-$40 every year for two cars, despite having no accidents.

Getting a quote on a new policy is too difficult. It required many phone calls.

I would highly recommend this.

I had a good experience. I would recommend my agent.

Awesome company to work with.

They have been very good to me.

Good service, but too expensive.

Great customer service.

My agent is excellent, but Nationwide consistently raises my rates for both homeowners and auto insurance. I am being forced to switch to an auto insurance that is half as much for the same coverage.

It was great when I had my car and condominium insurance combined. However, I missed a payment on my condominium, and now I'm having a hard time getting new insurance. I've been with Nationwide for many years. Plus, I bought a new car, so I can't believe I couldn't resolve my problem. Everyone said, 'Sorry, Sharyn, we can't do anything.' I keep asking if my insurance carrier has heard any good news, but not as of this date. Please let me know if you are ever combining insurances again. Thank you.

It's a good company and easy to work with. I love the app.

Switch to Nationwide; they will take care of you.

It is very expensive!

They provided good responses to all my inquiries and service.

They are good, but expensive. If you are on a limited income, look around; they have minimal ways to reduce their premiums so you pay for the quality, even if you never have to use it.

The agent was nice, but not every policy change is offered every year. They are quick to drop older people who have had more than one accident in 2 years, despite having none in the 23 years prior to that.

Insurance is getting so expensive, I need a break!

I loved Nationwide until the prices went up without explanation. I have a clean record, never filed a claim, no DUIs or traffic violation tickets, and I'm a 35-year-old female. Yet, I'm paying $137/month for insurance. I switched from GEICO because of high prices, and now it looks like I need to switch again.

Insurance is becoming costly. I was just comparing other insurance rates.

They were courteous and followed through with what they told us. The car was returned in a timely manner.

They care about your needs. They will also try to find the best price rates for you. They also have excellent customer service overall. They are a great company to work with.

As a senior driving less than 50 miles a day, I feel I should pay less.

The price has been increasing year after year.

The firm I dealt with was awesome, but my rates kept going up without explanation, so I had to let them go.

Visited face-to-face with an agent.

It's too expensive.

Nationwide is not very flexible. The cost has skyrocketed. As a 20 plus year customer with no claims, I'm really disappointed. I am currently shopping for more reasonable rates.

I have tried for years to bundle my home and car insurance, but they kept redirecting me to other people. They are expensive for additional drivers and extra cars.

Their insurance rates increase every year.

The insurance premiums are way too high.

Way too expensive.

The rates are way too high.

I would never recommend this company. The rates are some of the highest in the industry.

The premium prices are too high. I have been a customer for a long time and I believe rates should decrease, not increase.

The price kept rising too high with every renewal.

Communication was minimal. The owner could not answer my questions and told me to wait until the secretary returned.

Comparatively expensive.

I used Nationwide for 32 years. I understand that insurance prices are going up, however, due to my limited income, I can no longer afford to stay with Nationwide.

I cancelled my insurance. Their rates are too high, they don't treat you properly, and they haven't refunded my money yet.

Great service. Still researching alternative pricing.

The prices keep increasing.

The people in the main office are hard to deal with when it comes to pricing.

Nationwide raised my rates by 33% for no apparent reason on my part, other than what seems to be corporate greed.

I feel that this company is ridiculously priced. Despite having no tickets, no accidents, or anything of the sort, I can hardly afford the insurance.

I was overcharged.

It shouldn't be $150 per month considering I have no accidents and a clean driving record. I'm 45 years old and my car is paid off. How can people afford basic necessities with everything increasing in price? It's price gouging!

I found lower rates elsewhere. My rates with this company have continued to increase without any apparent reason. This started about six months ago.

Too expensive.

Too expensive.

They don't need another insurance company taking care of their company's coverage. They don't seem to care about the people who like Nationwide. My payment was supposed to come out on the 13th of September. We get paid on Fridays at 3:00 am. My payment didn't get declined because I have overdraft protection.

The length of time insured with the company doesn't matter. They only want your money, like other companies.

The auto coverage is decent but costly. The home insurance is not satisfactory and the bundled 'discount' isn't worth it. Loyalty doesn't seem to mean much.

I can't reach them directly. I have to go through a third party. When transferring car insurance from one car to another, I can't reach them to do it. What happens if I get into an accident?

Nationwide has more expensive rates on liability compared to others. I would not recommend using them specifically for car insurance.

We have been with them for 40 years. They provide zero service. We are planning to change.

I used to rate them as excellent, but they have succumbed to poor management and/or greed. The cost of their insurance is skyrocketing, far above our current inflationary problems that our government has decided to inflict upon its citizens.

Good, except for the price increase.

My original agent retired and I was transferred to another agent without my consent. They make decisions for you.

My original agent retired and I was transferred to another agent without my consent. They make decisions for you. You can certainly count on paying your bill.

Why is it so expensive?

It is expensive. Our agent is excellent. They have discontinued auto insurance for all of their policyholders.

The rates were too high! The customer service was good until I found a better rate and requested my policy to be canceled immediately since the rates had increased and I found a cheaper policy. Kayla at Nationwide responded that she was on her way out the door for a two-week vacation and I received no further communication from her. I will inform my bank to not accept a request for payment to them. I am now with Allstate Insurance.

I wanted insurance for my 2001 and 1996 mobile homes, plus rental insurance, without a lot of questions.

Nationwide's car insurance is too expensive.

The service is expensive and poor.

Too expensive.

The more loyal I am to them, the higher my monthly rate becomes. It's horrible.

I had Nationwide for auto coverage, and also had my home coverage tied in with my umbrella coverage. After nearly a year, I received notice that Nationwide had approached the person who did the original appraisal, and requested them to do a re-evaluation. I was then told by Nationwide that they discovered the original evaluation was reported at a level that was 7% lower than the most recent evaluation. Nationwide mentioned that they would have to modify the existing terms and premium that had been offered to me a year earlier. Their way to fix the auditor's inaccuracy of 7%, was to increase my premium for home and umbrella coverage by bumping the premium up over 400%! I found that action to be outrageous. Instead of having the auditors improve their valuation methods and switching auditors, they chose a horrible business practice. I immediately dropped all policies with Nationwide, and will never consider doing any business with them in the future.

This company is not personable. They don't really care about individual policyholders. I'd recommend shopping around.

I am not very happy because they won't renew my policy since the agent is no longer affiliated with them. Why can't they assign me a new agent?

I tried to get assistance but was unsuccessful. Nobody answered on Saturday, not even the Spanish line. On Monday morning, the answering machine said someone would call back, but that was after waiting for four hours or more. I wonder if they are still in business.

The prices increase too frequently.

They are expensive in Florida.

Their insurance keeps going up!

I don't like the available billing options.

They're okay, but they often want their money sometimes even before I receive the bill.

I have been waiting for three months now on a theft claim.

It's expensive and raises by 4 percent a year even without a claim.

Nationwide's rate is too high.

It's so-so. It's entirely too expensive.

After being with Nationwide for over 44 years, they drastically raised my rates. How do you think I feel? How would you feel? I feel betrayed by my experience.

The insurance for safe drivers is unbelievably high.

It has been good. The price is too high considering our history, credit status (over 800), and age (64). However, they are lower than some others I have checked. So, we have to stay with them.

Don't drive in the rain and have a tree fall in front of you. Under their comprehensive coverage, your rate will go up by about $200.

The insurance rates are high.