Is Nationwide A Good Insurance Company? Reviews From Over 1,027 Customers

The customer service is very good. They explain things well and make it easy to understand.

My experience has been good, but as a valued customer for over 15 years, I believe I should receive a better discount.

Nationwide is a great company. I regret messing up with them!

I was upset that I received a non-renewal letter over two issues that were resolved a year prior. My local representative resolved the issue quickly.

They keep increasing their rates!

Nationwide is a reliable company with a good reputation and excellent customer service. The cost of their insurance is competitive.

I'm in good hands with Nationwide. I don't have any problems with anyone there. If I have a problem, they can help me within hours. Thank you, I'm Mr. Webb Junior.

When all I wanted was liability coverage, they kept advising that my home insurance could go up. Finally, after one month, they changed to liability but the price went up. Years ago, over a minor dog bite, they threatened to cancel if we did not get rid of the dog. Their insurance provides slow coverage and quick threats.

Get the right amount of coverage for your money.

Everything was great until they decided to leave New Jersey. There was no explanation, just a notice.

Great rates.

There was a high rate increase due to a few thousand more miles driven.

Good overall.

The insurance is too costly.

No tips.

They're okay. My rates usually increase by $30-$40 every year for two cars, despite having no accidents.

Getting a quote on a new policy is too difficult. It required many phone calls.

I would highly recommend this.

I had a good experience. I would recommend my agent.

Awesome company to work with.

They have been very good to me.

Good service, but too expensive.

Great customer service.

Terrific.

My agent is excellent, but Nationwide consistently raises my rates for both homeowners and auto insurance. I am being forced to switch to an auto insurance that is half as much for the same coverage.

It was great when I had my car and condominium insurance combined. However, I missed a payment on my condominium, and now I'm having a hard time getting new insurance. I've been with Nationwide for many years. Plus, I bought a new car, so I can't believe I couldn't resolve my problem. Everyone said, 'Sorry, Sharyn, we can't do anything.' I keep asking if my insurance carrier has heard any good news, but not as of this date. Please let me know if you are ever combining insurances again. Thank you.

It's a good company and easy to work with. I love the app.

Nationwide beats Allstate in automobile coverage and lowered my deductible by $1,500.

Switch to Nationwide; they will take care of you.

It's a fairly good company with minimal discounts.

It is very expensive!

They provided good responses to all my inquiries and service.

They are good, but expensive. If you are on a limited income, look around; they have minimal ways to reduce their premiums so you pay for the quality, even if you never have to use it.

The agent was nice, but not every policy change is offered every year. They are quick to drop older people who have had more than one accident in 2 years, despite having none in the 23 years prior to that.

Insurance is getting so expensive, I need a break!

I loved Nationwide until the prices went up without explanation. I have a clean record, never filed a claim, no DUIs or traffic violation tickets, and I'm a 35-year-old female. Yet, I'm paying $137/month for insurance. I switched from GEICO because of high prices, and now it looks like I need to switch again.

Insurance is becoming costly. I was just comparing other insurance rates.

They were courteous and followed through with what they told us. The car was returned in a timely manner.

They care about your needs. They will also try to find the best price rates for you. They also have excellent customer service overall. They are a great company to work with.

As a senior driving less than 50 miles a day, I feel I should pay less.

The price has been increasing year after year.

The firm I dealt with was awesome, but my rates kept going up without explanation, so I had to let them go.

I wish you guys would insure my vehicles so I can combine it with my homeowners insurance.

Visited face-to-face with an agent.

It's not bad, but even with a clean record, the rates are continuously increasing.

I don't have anything bad to say other than they have become very expensive.

It's all good, but too expensive now!

The rates keep rising, but my pay doesn't. I can't afford the insurance anymore.

Excellent

They accommodate you if you have issues with paying your bill.

Pay on time and everything's great.

I was with them for many years.

I'm very disappointed that our coverage went up almost $700 upon renewal, despite us having perfect driving records and driving less than 6000 miles per year. It seems as if they don't reward safe drivers and treat them like the worst drivers. Consequently, I had to shop elsewhere.

Get an agent who works most days and will get back to you, or work directly with Nationwide.

At the time, I didn't think I would qualify due to my credit, but now I'd like to try and see with all the grants available. Thanks.

Great service.

It's the lowest I've seen so far.

They need better communication when handling claims. We hadn't had issues in the past, but the last two claims were honestly a nightmare. We had to get help from our agent.

Overall, Nationwide Insurance is great. I was just seeing if I could maybe get it cheaper elsewhere, but that's not happening.

Nationwide is a good insurance company, but I'm looking for a cheaper place with the same coverage. My premiums increase every 6 months for no apparent reason. I haven't had any accidents, tickets, DUIs, or anything else. I used to wonder why a policy went to 6 months instead of 12, but I finally figured it out. They can raise your coverage twice in a year, which seems very unfair. I'm retired.

Disappointed they dropped us without any reason.

Too expensive.

Too expensive.

Don't go with Nationwide. The company has changed significantly for the worse since 1996. High premiums and poor claims service is a recipe for dissatisfaction and failure.

They don't need another insurance company taking care of their company's coverage. They don't seem to care about the people who like Nationwide. My payment was supposed to come out on the 13th of September. We get paid on Fridays at 3:00 am. My payment didn't get declined because I have overdraft protection.

The length of time insured with the company doesn't matter. They only want your money, like other companies.

I discovered that the representatives provided false information about aspects of my insurance policy, such as the provision of a rental car when my car was totaled. I am considering switching companies due to this misinformation, which resulted in me having to pay over $800.00, a cost that the insurance company should have covered. I will not tolerate being misled.

The auto coverage is decent but costly. The home insurance is not satisfactory and the bundled 'discount' isn't worth it. Loyalty doesn't seem to mean much.

I can't reach them directly. I have to go through a third party. When transferring car insurance from one car to another, I can't reach them to do it. What happens if I get into an accident?

Nationwide has more expensive rates on liability compared to others. I would not recommend using them specifically for car insurance.

We have been with them for 40 years. They provide zero service. We are planning to change.

I used to rate them as excellent, but they have succumbed to poor management and/or greed. The cost of their insurance is skyrocketing, far above our current inflationary problems that our government has decided to inflict upon its citizens.

Good, except for the price increase.

My original agent retired and I was transferred to another agent without my consent. They make decisions for you.

My original agent retired and I was transferred to another agent without my consent. They make decisions for you. You can certainly count on paying your bill.

Why is it so expensive?

Nationwide is horrible! I've been a customer for four years and never had an accident. I called for service because my car tire was flat. They outsourced the job to a third party. Before changing the tire, he broke my spare tire cover, to my shock, and then proceeded to break a slug. It's been three months and Nationwide has not reimbursed me for the damages. Their customer service is non-existent. Their business is scattered and no one knows how to manage. THEY ARE AWFUL... Nationwide is NOT on your side...I'm looking for new insurance.

It is expensive. Our agent is excellent. They have discontinued auto insurance for all of their policyholders.

The rates were too high! The customer service was good until I found a better rate and requested my policy to be canceled immediately since the rates had increased and I found a cheaper policy. Kayla at Nationwide responded that she was on her way out the door for a two-week vacation and I received no further communication from her. I will inform my bank to not accept a request for payment to them. I am now with Allstate Insurance.

I wanted insurance for my 2001 and 1996 mobile homes, plus rental insurance, without a lot of questions.

Nationwide is expensive and they will attribute an accident to you as soon as they find out that you have an attorney.

Nationwide's car insurance is too expensive.

The service is expensive and poor.

Too expensive.

The more loyal I am to them, the higher my monthly rate becomes. It's horrible.

I had Nationwide for auto coverage, and also had my home coverage tied in with my umbrella coverage. After nearly a year, I received notice that Nationwide had approached the person who did the original appraisal, and requested them to do a re-evaluation. I was then told by Nationwide that they discovered the original evaluation was reported at a level that was 7% lower than the most recent evaluation. Nationwide mentioned that they would have to modify the existing terms and premium that had been offered to me a year earlier. Their way to fix the auditor's inaccuracy of 7%, was to increase my premium for home and umbrella coverage by bumping the premium up over 400%! I found that action to be outrageous. Instead of having the auditors improve their valuation methods and switching auditors, they chose a horrible business practice. I immediately dropped all policies with Nationwide, and will never consider doing any business with them in the future.

This company is not personable. They don't really care about individual policyholders. I'd recommend shopping around.

I am not very happy because they won't renew my policy since the agent is no longer affiliated with them. Why can't they assign me a new agent?

We had a claim from July 17th, 2023 due to a storm, and as of this date, it's still not completed. The adjuster made an error by putting up the wrong size gutters and didn't replace the flashing because it was missed. We're still waiting.

I tried to get assistance but was unsuccessful. Nobody answered on Saturday, not even the Spanish line. On Monday morning, the answering machine said someone would call back, but that was after waiting for four hours or more. I wonder if they are still in business.

The prices increase too frequently.

They are expensive in Florida.

Their insurance keeps going up!

I don't like the available billing options.

I paid a lot of money and when I had a minor accident, I sent a photo of the undamaged car I hit. I requested them to investigate it before making a claim on my insurance, but they didn't. They raised my monthly payment to $406 without notifying me of the rate increase or providing any investigation response. So, I switched insurances.

They're okay, but they often want their money sometimes even before I receive the bill.

I have been waiting for three months now on a theft claim.

It's expensive and raises by 4 percent a year even without a claim.

Nationwide's rate is too high.

It's so-so. It's entirely too expensive.

After being with Nationwide for over 44 years, they drastically raised my rates. How do you think I feel? How would you feel? I feel betrayed by my experience.

The insurance for safe drivers is unbelievably high.

It has been good. The price is too high considering our history, credit status (over 800), and age (64). However, they are lower than some others I have checked. So, we have to stay with them.

Don't drive in the rain and have a tree fall in front of you. Under their comprehensive coverage, your rate will go up by about $200.

The insurance rates are high.

I have been a Nationwide client for my cars, boats, and homes since 1973. Recently, I received a notice that the company is dropping us this fall for no apparent reason; no claims, always paid on time, 5-year-old metal roof, etc. Upset, I decided to drop my other policies as well. I was shocked to discover that for the exact same coverage, Nationwide has been charging us more than double! Despite their great service, and despite having recommended them to many other people, I obviously switched to Progressive. It seems that loyalty means nothing to Nationwide!

Find out if the agency you are considering purchased their business from Nationwide due to an individual retiring. That's what happened to us. I get the impression that my current agency only values me for the monthly car and homeowner's premiums.

Too expensive.

They cancel your policy when you use it!

I got stuck with a new agency when mine retired.

They are better than most, but a little pricey.

My rate doubled for no apparent reason. I have no tickets and no accidents.

They are very expensive and not helpful. They don't offer storage insurance and there are no discounts.

I have been with this company for 30 years, always paying on time, with no tickets or accidents, and very low mileage. However, this time my rates went up by $500 without a reasonable explanation. Age discrimination was implied.

They should explain why they raised the premium for car insurance by 78%.

They canceled my policy for no apparent reason. I've never been late with my payments and always paid in advance. I guess they dropped me because I've had a few claims.

Received good service!

They dropped us because we carried 50-100-50 and they said it was too high. They only want state minimums?

They were unresponsive to my telephone calls.

I have not had any claims or contact experience, just price increases!