Is Nationwide A Good Insurance Company? Reviews From Over 994 Customers

Good overall.

The insurance is too costly.

No tips.

They're okay. My rates usually increase by $30-$40 every year for two cars, despite having no accidents.

Getting a quote on a new policy is too difficult. It required many phone calls.

I would highly recommend this.

I had a good experience. I would recommend my agent.

Awesome company to work with.

They have been very good to me.

Good service, but too expensive.

Great customer service.

My agent is excellent, but Nationwide consistently raises my rates for both homeowners and auto insurance. I am being forced to switch to an auto insurance that is half as much for the same coverage.

It was great when I had my car and condominium insurance combined. However, I missed a payment on my condominium, and now I'm having a hard time getting new insurance. I've been with Nationwide for many years. Plus, I bought a new car, so I can't believe I couldn't resolve my problem. Everyone said, 'Sorry, Sharyn, we can't do anything.' I keep asking if my insurance carrier has heard any good news, but not as of this date. Please let me know if you are ever combining insurances again. Thank you.

It's a good company and easy to work with. I love the app.

Switch to Nationwide; they will take care of you.

It is very expensive!

They provided good responses to all my inquiries and service.

They are good, but expensive. If you are on a limited income, look around; they have minimal ways to reduce their premiums so you pay for the quality, even if you never have to use it.

The agent was nice, but not every policy change is offered every year. They are quick to drop older people who have had more than one accident in 2 years, despite having none in the 23 years prior to that.

Insurance is getting so expensive, I need a break!

I loved Nationwide until the prices went up without explanation. I have a clean record, never filed a claim, no DUIs or traffic violation tickets, and I'm a 35-year-old female. Yet, I'm paying $137/month for insurance. I switched from GEICO because of high prices, and now it looks like I need to switch again.

Insurance is becoming costly. I was just comparing other insurance rates.

They were courteous and followed through with what they told us. The car was returned in a timely manner.

They care about your needs. They will also try to find the best price rates for you. They also have excellent customer service overall. They are a great company to work with.

As a senior driving less than 50 miles a day, I feel I should pay less.

The price has been increasing year after year.

The firm I dealt with was awesome, but my rates kept going up without explanation, so I had to let them go.

Visited face-to-face with an agent.

It's not bad, but even with a clean record, the rates are continuously increasing.

I don't have anything bad to say other than they have become very expensive.

It's all good, but too expensive now!

The rates keep rising, but my pay doesn't. I can't afford the insurance anymore.

Excellent

They accommodate you if you have issues with paying your bill.

Pay on time and everything's great.

I was with them for many years.

Get an agent who works most days and will get back to you, or work directly with Nationwide.

At the time, I didn't think I would qualify due to my credit, but now I'd like to try and see with all the grants available. Thanks.

Great service.

They need better communication when handling claims. We hadn't had issues in the past, but the last two claims were honestly a nightmare. We had to get help from our agent.

Nationwide is a good insurance company, but I'm looking for a cheaper place with the same coverage. My premiums increase every 6 months for no apparent reason. I haven't had any accidents, tickets, DUIs, or anything else. I used to wonder why a policy went to 6 months instead of 12, but I finally figured it out. They can raise your coverage twice in a year, which seems very unfair. I'm retired.

'Nationwide is on your side' says it all.

Nationwide is a great insurance company, but the cost is high.

They come when you need them!

They come as quickly as possible!

The customer service was very pleasant! The lady who helped me was fantastic.

They were there for me when I needed them.

I was happy with them until they increased my premium to over four times the amount I was paying.

The price is good for now. I hope it stays the same or goes down a bit.

Some of the customer service representatives need to learn how to communicate with their clients properly and ensure they provide the correct email for receiving documents to avoid clients sending documents to the wrong email.

I was very happy until I was told I would not be renewed because my agent was no longer with them. After 50 years, I now have to find a new agent and start as a new account.

They have been good to me, but I'm upset that my insurance keeps increasing.

There's personal interaction, but the prices have increased.

Excellent customer service

Their coverage and service are great, but their prices are high.

Quick and helpful

I was with them for 54 years. I only had a couple of claims. Now that I'm retired, I haven't had any claims in 20 years, nor any tickets. However, every year my monthly premium increases. I told them that the next increase will make me leave Nationwide.

Easy to work with.

Great rates

They were a good company, just too high for insurance. I found more coverage for a cheaper rate.

My original agent retired and I was transferred to another agent without my consent. They make decisions for you. You can certainly count on paying your bill.

Why is it so expensive?

It is expensive. Our agent is excellent. They have discontinued auto insurance for all of their policyholders.

The rates were too high! The customer service was good until I found a better rate and requested my policy to be canceled immediately since the rates had increased and I found a cheaper policy. Kayla at Nationwide responded that she was on her way out the door for a two-week vacation and I received no further communication from her. I will inform my bank to not accept a request for payment to them. I am now with Allstate Insurance.

I wanted insurance for my 2001 and 1996 mobile homes, plus rental insurance, without a lot of questions.

Nationwide's car insurance is too expensive.

The service is expensive and poor.

Too expensive.

The more loyal I am to them, the higher my monthly rate becomes. It's horrible.

I had Nationwide for auto coverage, and also had my home coverage tied in with my umbrella coverage. After nearly a year, I received notice that Nationwide had approached the person who did the original appraisal, and requested them to do a re-evaluation. I was then told by Nationwide that they discovered the original evaluation was reported at a level that was 7% lower than the most recent evaluation. Nationwide mentioned that they would have to modify the existing terms and premium that had been offered to me a year earlier. Their way to fix the auditor's inaccuracy of 7%, was to increase my premium for home and umbrella coverage by bumping the premium up over 400%! I found that action to be outrageous. Instead of having the auditors improve their valuation methods and switching auditors, they chose a horrible business practice. I immediately dropped all policies with Nationwide, and will never consider doing any business with them in the future.

This company is not personable. They don't really care about individual policyholders. I'd recommend shopping around.

I am not very happy because they won't renew my policy since the agent is no longer affiliated with them. Why can't they assign me a new agent?

I tried to get assistance but was unsuccessful. Nobody answered on Saturday, not even the Spanish line. On Monday morning, the answering machine said someone would call back, but that was after waiting for four hours or more. I wonder if they are still in business.

The prices increase too frequently.

They are expensive in Florida.

Their insurance keeps going up!

I don't like the available billing options.

They're okay, but they often want their money sometimes even before I receive the bill.

I have been waiting for three months now on a theft claim.

It's expensive and raises by 4 percent a year even without a claim.

Nationwide's rate is too high.

It's so-so. It's entirely too expensive.

After being with Nationwide for over 44 years, they drastically raised my rates. How do you think I feel? How would you feel? I feel betrayed by my experience.

The insurance for safe drivers is unbelievably high.

It has been good. The price is too high considering our history, credit status (over 800), and age (64). However, they are lower than some others I have checked. So, we have to stay with them.

Don't drive in the rain and have a tree fall in front of you. Under their comprehensive coverage, your rate will go up by about $200.

The insurance rates are high.

I have been a Nationwide client for my cars, boats, and homes since 1973. Recently, I received a notice that the company is dropping us this fall for no apparent reason; no claims, always paid on time, 5-year-old metal roof, etc. Upset, I decided to drop my other policies as well. I was shocked to discover that for the exact same coverage, Nationwide has been charging us more than double! Despite their great service, and despite having recommended them to many other people, I obviously switched to Progressive. It seems that loyalty means nothing to Nationwide!

Find out if the agency you are considering purchased their business from Nationwide due to an individual retiring. That's what happened to us. I get the impression that my current agency only values me for the monthly car and homeowner's premiums.

Too expensive.

They cancel your policy when you use it!

I got stuck with a new agency when mine retired.

They are better than most, but a little pricey.

My rate doubled for no apparent reason. I have no tickets and no accidents.

They are very expensive and not helpful. They don't offer storage insurance and there are no discounts.

I have been with this company for 30 years, always paying on time, with no tickets or accidents, and very low mileage. However, this time my rates went up by $500 without a reasonable explanation. Age discrimination was implied.

They should explain why they raised the premium for car insurance by 78%.

They canceled my policy for no apparent reason. I've never been late with my payments and always paid in advance. I guess they dropped me because I've had a few claims.

They dropped us because we carried 50-100-50 and they said it was too high. They only want state minimums?

They were unresponsive to my telephone calls.

I have not had any claims or contact experience, just price increases!

They raised my rates and then dropped my policy. They made extra money and then failed to renew after 28 years.

Despite never having an accident or ticket, I still pay more than my family and friends.

The company didn't show care for the customer when they were involved in an accident that turned out to be a scam perpetrated against the customer. Essentially, they didn't fight for the customer.

Ridiculous rate for auto insurance!

After more than 50 years with NW, I don't feel there is personalized contact.

The customer service needs improvement.

I haven't had a claim in over 30 years, yet my rates continue to skyrocket.

They increased my insurance by $255.00 and they keep giving me different reasons.

Their prices are high and their claims handling is not in your favor.

It's hard to use on the internet.

The coverage keeps increasing and it's too expensive.

Because they increased my bill.

The price is high.

If not paid on the exact due date, you are immediately notified of potential termination via email, without even a phone call.

They keep raising their rates solely for profit, without any regard for their customers.

The rates are high.

There weren't any car rentals available when I was in an accident. It cost me a lot of money to rent a car while mine was being fixed. I was so disappointed when I found out there was no clause for car rentals! I ended up paying a lot of money out of pocket!

The premiums are high and they dropped us after two claims.

They don't care about people. They have a money-hungry attitude.