Is Nationwide A Good Insurance Company? Reviews From Over 1,027 Customers

'Nationwide is on your side' says it all.

Nationwide is a great insurance company, but the cost is high.

They come when you need them!

They come as quickly as possible!

They provided me with first-class service!

The service was good!

Very good service.

The customer service was very pleasant! The lady who helped me was fantastic.

They were there for me when I needed them.

I was happy with them until they increased my premium to over four times the amount I was paying.

The price is good for now. I hope it stays the same or goes down a bit.

Some of the customer service representatives need to learn how to communicate with their clients properly and ensure they provide the correct email for receiving documents to avoid clients sending documents to the wrong email.

I was very happy until I was told I would not be renewed because my agent was no longer with them. After 50 years, I now have to find a new agent and start as a new account.

They have been good to me, but I'm upset that my insurance keeps increasing.

There's personal interaction, but the prices have increased.

Excellent customer service

Their coverage and service are great, but their prices are high.

Quick and helpful

I was with them for 54 years. I only had a couple of claims. Now that I'm retired, I haven't had any claims in 20 years, nor any tickets. However, every year my monthly premium increases. I told them that the next increase will make me leave Nationwide.

Reliable when needed, they will fight for you. They offer good discounts for being a loyal, well-behaved customer. They're on your side.

Easy to work with.

Great rates

They were a good company, just too high for insurance. I found more coverage for a cheaper rate.

Low cost

Cheaper insurance

Very communicative, polite, and careful with my car.

Good insurance, but the rates are too expensive.

Good company with great rates.

I've been with them for 4 years and I don't like how my insurance just jumped up by almost $100.

In essence, Nationwide is just like any other insurance company. There have been instances where they've been dishonest, just like any other company might be. The unfortunate reality of company ratings is that they're often based on a small number of experiences. It's disappointing when these experiences are manipulated by external forces like the government or the DMV. In my case, the DMV changed an accident report a year after the courts ruled it as no fault, which has significantly impacted my life. I've been charged thousands of dollars and have had to give up many of my possessions. I've also lost my driving license and have been told by the DMV that I must maintain SR22 non-owners insurance. Nationwide has decided to drop me due to an incident from 2015 that only recently appeared on the DMV's records. This has been a very challenging experience for me, and I hope my review can help others.

Good rate. I want to keep them.

Always helpful, great app, and discounts!

Better rates

Efficient but expensive

Great customer service

They have never given me any trouble yet.

I had an accident over 5 years ago and was very happy with the way they handled the payment of this accident. I stayed with them because I thought my rate would go down after 4 years of paying the high rate. I would like to know what Nationwide could do for me now.

Excellent customer service

They provide good service and always have the best price whenever I compare quotes from other providers.

They treated me well with prompt, courteous service.

Good claims handling.

I like their app and got my insurance card quickly.

Easy to deal with. They offer the lowest price for the coverage I have.

As the commercial says, 'Nationwide is on your side.' However, they did raise my rates after they said an accident wouldn't cause an increase in my policy.

I have never had a problem with my claims.

A little high

Great customer service

No increases

It's a good company if you're looking for cheaper rates.

When they say they are on your side, they mean it, at least until you have financial problems. Then they immediately dump you.

If need be, I can talk to my agent in person. I have never had a problem with Nationwide and I recommend it to all my friends and family.

Always on my side and helpful.

They have helped me and lowered the payment!

They have always been on my side. Very helpful.

Anytime I needed their support, they were on target. The best!

I've been with them for more than 25 years and they have been great for meeting my needs.

They respond quickly when you have an accident or any issue related to your car.

Best combined price for car and house insurance.

The auto rate for my Chevy Traverse

Great coverage

They raised my rates and then dropped my policy. They made extra money and then failed to renew after 28 years.

Despite never having an accident or ticket, I still pay more than my family and friends.

The company didn't show care for the customer when they were involved in an accident that turned out to be a scam perpetrated against the customer. Essentially, they didn't fight for the customer.

Ridiculous rate for auto insurance!

After more than 50 years with NW, I don't feel there is personalized contact.

The customer service needs improvement.

I haven't had a claim in over 30 years, yet my rates continue to skyrocket.

They increased my insurance by $255.00 and they keep giving me different reasons.

Their prices are high and their claims handling is not in your favor.

It's hard to use on the internet.

The coverage keeps increasing and it's too expensive.

Because they increased my bill.

The price is high.

If not paid on the exact due date, you are immediately notified of potential termination via email, without even a phone call.

They keep raising their rates solely for profit, without any regard for their customers.

The rates are high.

There weren't any car rentals available when I was in an accident. It cost me a lot of money to rent a car while mine was being fixed. I was so disappointed when I found out there was no clause for car rentals! I ended up paying a lot of money out of pocket!

The premiums are high and they dropped us after two claims.

They don't care about people. They have a money-hungry attitude.

I wouldn't give them any stars if I had the option. It doesn't matter how much money you pay them, if something happens they're not on your side.

They signed us up, then canceled our policy a few weeks later. So, we got other insurance, and then Nationwide withdrew the cancellation! They don't seem to know what they're doing! It's unsettling. I would never recommend them to anyone!

I just think they are adding fees when they shouldn't be.

Well, they added my 18-year-old who is in college and doesn't drive any of my cars. She can't drive because her college doesn't allow her to drive during her first year. They won't remove her, leaving my insurance so high that it's higher than my rent.

The insurance is way too high.

My rate is constantly changing for the worse. When I call, I get no logical reason for the increase.

I had been with Nationwide, but when I moved to Arizona, they said I had to start out as a new customer. 'Nationwide' is not a good name for your company. I will never recommend it.

My prices keep going up.

It's hard to get them on the phone.

It's very difficult to talk to a person. You always have to request proof of insurance ID to carry in the car, it should be automatic. The monthly payments increased even though the car is a year older. Despite having no tickets or accidents, we still have to pay more!

I was told that after an accident, my rate would significantly decrease after four years of payment. It did decrease, but it still can't compare with the rates other agents are quoting me for the same coverage I currently have. So, I am trying to find out what Nationwide can do for me now.

They are great at processing claims, but their prices are too high.

Their prices are too high.

Because my credit card was compromised, I thought I had switched it and set my new card as the main payment method. However, I guess I didn't, and I wasn't informed about this, so they cancelled my policy.

Given my age and the length of time I've been with them, the price is too high.

After my accident, I received no help and no coverage because I'm doing Uber. However, the accident wasn't my fault.

Poor customer service.

Unwarranted massive premium increases on homeowner and auto policies

The prices are too high.

They were fine until I bought a car that was four years newer. At that point, they doubled my rate for no other reason than they could. So, I cancelled and went with another company.

Poor customer service. My rate increased and I called multiple times to get it resolved but was unable to get a hold of my agent.

They doubled my insurance after 35 years.

They cancelled my insurance without any reason and didn't notify me.

They cancelled my policy for no apparent reason.

They kept changing the price.

I've been a customer for 20 years and the auto insurance is double that of many other companies. I've compared the same coverage with no accounts. It makes me very sad.

The insurance rates are high.

Their commercials claim to offer lower prices for people who don't drive much, but that's simply not true.

They didn't spell my name correctly and added accidents to my insurance record that weren't mine. They wouldn't remove them. I switched to another insurance company who got it right!

They cancelled my home policy without notice, even though my payments were always on time. I switched to a new company, Farmers, which provided me with twice the coverage for my vehicles at less than half the price. I requested a cancellation letter for the house insurance, but they never produced it. I was without coverage on my home for over a year without realizing it.

A few years ago, they had high prices and failed to provide adequate assistance.

It's very expensive.

The website cannot find my account.

The agents providing quotes didn't know how to estimate mileage.

They keep increasing the rates every term.

The coverage is good, but the service is not so great. The website and app often don't work. It took a week after buying a car to get an Insurance ID card.

They are canceling my insurance even though I have made payments before the due date. This is pathetic.

Too proud of themselves. Too expensive.

I think Nationwide is too expensive.

I don't like the premiums.

The communication is not very great.