Is Nationwide A Good Insurance Company? Reviews From Over 1,027 Customers

I received a cheaper insurance rate.

Good coverage at a reasonable price.

Good local customer service.

They are better and my rates are reasonable.

Better and cheaper.

I have trouble getting the billing method corrected to every 6 months.

My agent was one of the best, as were the others. I have nothing bad to say about my agents.

They are trustworthy but expensive.

They have given me the lowest price for the best coverage so far.

Quick claim service and good rates

They are excellent, but expensive.

Priceless, reasonable, excellent coverage, no problems.

They respond in a timely manner to my queries. I trust them.

I had a claim on my car and my house. Both times, Nationwide was professional and took care of the claim quickly.

At the time, they were the most affordable, and when the COVID-19 pandemic hit, they even refunded me $50, even though I was a brand new client at the time.

They willingly let me make payments way ahead of its due date. I was able to pay months ahead.

They provide affordable quotes and excellent customer service.

They have always been good for us, but now we are on a budget.

Because they work with you on your insurance

My request was satisfied quickly.

Good prices and prompt live service when requested.

Their prices

I had a good overall experience, except I thought their rates were high.

They've been good to me, except they're overpriced.

I have no complaints, I just feel we are paying too much.

Good assistance with everything I've needed over the years. Just looking for a cheaper price.

The premium keeps increasing.

They were easy to deal with.

I appreciated their prompt and courteous service, as well as the rates they offered me.

They are okay, just the price.

I loved my coverage with Nationwide. However, my policy was cancelled in error by the company. Upon reinstatement, I was required to pay $473.00 by the 10th, which was difficult as I'm on disability. I was told that I couldn't just make one payment.

I shop around for auto insurance about once a year, but Nationwide has consistently been the most cost-effective option for the coverage I need. Over the past few years, I've had several hit and run claims and a serious rear-end collision. Each time, Nationwide was there to quickly repair my vehicle and handle my medical bills. The claims service couldn't have been better!

We've had very few claims with them, but they've always been helpful and provided good service.

We have had an excellent experience with Nationwide, but the premiums continue to climb and we are looking for a possible rate reduction.

I'm new with Nationwide. So far, they have been great at answering my questions clearly concerning my auto policy.

I've never had much of a problem contacting them when needed, but they're somewhat pricey for my new car.

They have always helped me, but my rates went up.

Great coverage

Nationwide is a good company for auto insurance. The price is what I'm concerned with.

The communication was great and no one was able to compete.

I've been with them for a long time and they've always been there when I need them.

Your service has been very good. However, I am switching to another carrier because your rates have increased rapidly and significantly.

The reason I changed insurance companies is because I save $700 a year.

Always there when I need them.

Great rates and service

They have always been there for me.

The service is very professional.

They have excellent customer service.

Communication at the end of the policy.

They've been very helpful when I've called.

Good service, always completely answering my questions. Accessibility is excellent.

I appreciate the work you're doing, but I was wondering if I could get a lower rate.

Good service but not cost-effective

They always treated me well, like I'm a real person.

Good people, dependable insurance.

I am more than happy with my local representatives. However, the main office leaves a lot to be desired. I'm not considering switching companies, but I am exploring options since my car insurance increased dramatically this year, despite the fact that I have never made a claim or been in an accident.

Service, coverage, and price

I've been insured for over 10 years at $50 a month.

Good service and fair dealings.

It's a good company. They pay for a loss in a timely manner.

There are no options to choose from.

They increased my monthly premium by $20 for no apparent reason.

The agency's rates are high compared to what I was previously paying, despite me being a safe driver.

The claim adjuster was awful, dishonest, and fraudulent. They wouldn't listen and gave me a hard time.

They increased my monthly rate by $20 for no apparent reason.

I've had this insurance for 20 years and the rates have always gone up. There are no breaks for being a good driver, so I give it 3 stars.

The price has increased.

Expensive and poor customer service.

I signed a contract with them and a week later, I received a letter saying my insurance was cancelled, which also cancelled my tag. There was no explanation provided. When I called them, they said there was a mistake in my contract. They cancelled my contract, wrote up another one without my permission, and raised my premium by $98. They tried to make it seem like it was all my fault. Boo, Nationwide! Shame on you.

I think the premium increases and costs are ridiculous.

It was extremely pricey.

Prices were high compared to other companies. The local agency was not proactive about rates increasing or life changes.

I never had good communication with the agent. She couldn't offer me dates for an ACH transaction.

Way too expensive.

They tried to make me pay for an auto claim when I was rear-ended and not at fault!

I believe I could save money if I switch.

The agent did not fulfill the already agreed upon terms.

I've been a customer, accident-free, for over 8 years. I had a parking lot accident about a year ago. No one was injured. My new rate went up twice as much. No accident forgiveness. I am shopping for a different insurance company.

Lower prices

Extreme increase in cost, for no discernible reason.

I've been unable to talk to my agent and have had issues paying my bill online for the last 3 years.

The price is too high.

The price keeps going up even though I've had no accidents so far.

The price goes up every year.

I wish their monthly rate was lower.

They can cancel your insurance without any reason.

The auto rates are too high.

They're not helpful, nor do they try to work with their customers.

There's an appalling disconnect between the field and home offices, with the home usually lagging two weeks behind events in the field. This causes ongoing billing errors which NW does not acknowledge.

It's too expensive considering my age and the age of the car.

Price increases

After I had a serious accident, the amount I received for my totaled car was so low that there was no way to get a comparable car. I understand deductions for mileage and so on, but when a top-of-the-line model can't even equate to a bottom-of-the-line model in an older model, something is wrong.

It took me 45 minutes to get an auto insurance quote that was $200 more than what I currently have with Nationwide.

My monthly payments increase every month! They've gone from $80 to now $95.78.

I found Same Inc. offering a better rate, which saved me $51 a month in insurance premiums with a top-rated insurance company.

The agent quoted a monthly premium of $352, but it was only for the first 4 months. After that, the premium increased to $435 a month.

The price is too high.

The rates keep going up.

After four months, my premium went up. Then, it increased again. The deductibles are too high, but that's the only way I could afford your insurance. You lost a good customer.

The service is good, but the pricing is significantly higher compared to other insurers.

I see, there is less experienced insurance here, so why spend so much!

Poor customer service.

My insurance is constantly going up, despite the fact that I haven't had any accidents or tickets.

Unable to activate mobile data after the car device failed for several days.

Their prices are too high.

My premium increases every year, even though I have had no accidents.

My rate increased without any accidents, after receiving my first speeding ticket since I started driving. They never had to pay out for me, but they still raised my rates.

There are several reasons. We had a car totaled in 2013 and it took three weeks to get a settlement from them. Also, there were two increases in premiums in the last year with no tickets or accidents.

My account was not entered properly and it took over two weeks to resolve. No one had an answer and it seemed to just sit on someone's desk. The customer service was awful and it's becoming very expensive.

They were not able to answer my questions. They kept increasing my rates despite my husband and I having excellent driving records. We found a better deal with Progressive.

They could never give me a good reason for constantly increasing my rates. I've been with them for 8 years. I have no tickets and no accidents.

Pricing, customer service, and annual rate increases

When I started, I was paying $109. However, every two months, my rate increases by $25. Now, I'm paying close to $200. I believe I can find better rates elsewhere.

I could never get a straight answer. No one would call me back. I felt like I was getting the run around. My rates kept climbing even though my husband and I have perfect driving records.

Too expensive.

The rate goes up every 6 months! In 3 years with no accidents or claims, it has increased by almost $100!!

Trying to get in touch with the agent and getting replies back on a timely basis.

They removed my daughter's car from the policy and expected me to pay for her claim.

The rates have significantly increased despite no claims being made.

The cost of auto coverage is way too high.