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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
Featured in
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Updated
Category  | Average Score |
|---|---|
| Overall experience rating | 3.8 |
| Customer service | 3.9 |
| Value | 3.3 |
| Claims handling | 3.8 |
| Coverage options | 3.8 |
| Discounts | 3.8 |
| Policy transparency | 3.7 |
| Policy flexibility | 3.8 |
Allstate overall user rating: 3.8 out of 5
Insurify Quality (IQ) Score for Allstate: 8.9 out of 10
NAIC complaint index: 1.00 (Industry average)
Average monthly full-coverage premium from Allstate: $147
Insurify gives Allstate a quality score of 8.9 out of 10. Overall, Insurify’s customers have mixed feelings about Allstate. Many user reviews highlight helpful customer service and quick claims resolution. But many reviews also mention communication breakdowns and difficulties reaching representatives.
Compared to competitors, Allstate’s rates fall in the middle of the pack, but Insurify reviewers give it a 3.3 out of 5 for its value for the money.
Allstate has a solid 3.9 out of 5 rating for customer service. Policyholders with a positive customer service experience focus on Allstate’s responsiveness and great agents. Negative reviews mention frustrating back-and-forths and unhelpful representatives.
Below are real reviews from Insurify customers about Allstate, broken down by those who had a positive experience and those who didn’t.
Allstate’s customer service is one of its strengths, earning a rating of 3.9 out of 5. Some customers report positive interactions with agents, but others complain about responsiveness and follow-through.
State Farm ranks higher than Allstate, at 4.3 out of 5. Customers appreciate relationship-driven customer service and dependable local agents. GEICO’s score of 4.1 is lower than State Farm but similar to Allstate. GEICO reviews say service feels efficient but impersonal.
Here’s how customer service ratings for Allstate, State Farm, and GEICO compare.
Company | Average Score |
|---|---|
| Allstate | 3.9 |
| State Farm | 4.3 |
| GEICO | 4.1 |
Overall, customers rate Allstate’s discount availability well, giving it a 3.8 out of 5. Customers note that discounts are better than expected. Negative reviews focus on discounts not being good enough to offset rising rates.
Here are real reviews from customers about Allstate’s discount offerings.
Discounts are a weak point for all three companies, with many customers saying their insurer provides negligible savings. But some Allstate customers feel like the company rewards safe driving and bundling.
Insurify customers give Allstate a rating of 3.8 out of 5 for discount availability. State Farm and GEICO don’t fare much better, earning ratings of 3.9 and 3.9 out of 5, respectively.
You can compare discount availability ratings from the three car insurance companies below.
Company | Average Score |
|---|---|
| Allstate | 3.8 |
| State Farm | 3.9 |
| GEICO | 3.9 |
Allstate customers rate the company fairly well for claims handling, and it has a score of 3.8 out of 5. Common positive themes include quick claim resolutions and approvals. Negative themes highlight issues with communication and dissatisfaction with settlements.
Here’s what verified Allstate customers are saying about their claims experiences, according to reviews left on Insurify.
Customer reviews for Allstate’s claims handling are mostly neutral, resulting in a rating of 3.8 out of 5. Allstate customers with strong relationships with specific agents are more likely to leave positive reviews. State Farm and GEICO customers leave slightly more positive reviews, earning respective ratings of 4.1 and 4.1 out of 5.
GEICO customers describe the claims process as efficient, but negative reviews say the process can be hard to get through. State Farm customers seem to be more consistently satisfied than Allstate and GEICO customers, describing the company’s claims handling as dependable.
See how these auto insurers rank for claims handling in the chart below.
Company | Average Score |
|---|---|
| Allstate | 3.8 |
| State Farm | 4.1 |
| GEICO | 4.1 |
When you’re deciding on your insurance company, its value for money is one of the most important factors to consider. Allstate ranks well and has a 3.3 out of 5. But many Insurify reviewers mention feeling price hikes have outpaced value additions in the last few years.
Here are positive and negative reviews about Allstate’s value for money from Insurify customers.
Allstate’s value is one of its weakest points, ranking 3.3 out of 5. Customers often say that Allstate feels overpriced and that they expect more for what they pay. Positive reviews tend to come from Allstate customers who have experienced good customer service.
State Farm’s value scores higher than GEICO’s and Allstate’s, with customers pointing to stability and a strong relationship as sources of value. State Farm has a score of 3.7.
Many GEICO customers report feeling misled after buying insurance, noting that prices increase and the policy no longer feels worthwhile. GEICO earns the lowest value rating of the three insurers, at 3.8 out of 5.
Compare value-for-money ratings from Allstate, State Farm, and GEICO below.
Company | Average Score |
|---|---|
| Allstate | 3.3 |
| State Farm | 3.7 |
| GEICO | 3.8 |
For policy transparency, Allstate has a rating of 3.7 out of 5. Insurify customers who rate Allstate highly often cite clear communication, especially when an agent walks them through the policy. Customers who rate it poorly more often report confusion about their coverage, along with frustration over non-renewals and rate hikes.
Below are verified reviews from Insurify customers.
Allstate’s customers appreciate its policy transparency when agents take time to answer their questions. Customers who don’t get assistance tend to feel disappointed and confused by changes. This mix of experiences results in a customer rating of 3.7 out of 5 for Allstate.
In comparison, GEICO customers seem to experience more frustration, particularly around policy changes and rate increases. State Farm customers rate its policy transparency the highest of the three companies, citing strong local agent support as a main reason. GEICO has a policy transparency score of 4.0, and State Farm has a score of 3.9 out of 5.
Below, you can see how these auto insurers compare in terms of policy transparency.
Company | Average Score |
|---|---|
| Allstate | 3.7 |
| State Farm | 3.9 |
| GEICO | 4.0 |
Overall, customers rate Allstate highly. The company has affordable rates, solid customer service, and decent discounts compared to competitors like State Farm, Nationwide, and GEICO.
Here’s how Allstate stacks up against other major insurers.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Here are the most recent Allstate reviews from over 11,153 Insurify customers.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
Featured in
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Average price Prices based on average across state-minimum and full coverage car insurance $110/mo* | Average price $80/mo* | Average price $114/mo* | Average price $140/mo* |
Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Accident forgivenessAI-generated from 11153 user reviews | Special highlight Customer serviceAI-generated from 18894 user reviews | Special highlight Teen driversAI-generated from 18885 user reviews | Special highlight Usage-based savingsAI-generated from 993 user reviews |