Is Allstate A Good Insurance Company? Reviews From Over 11,123 Customers

I'm not sure how Allstate figured out the Drivewise discount; it seems unfair. The higher the premium, the lower the discount.

I would rate Allstate as excellent based on my experience with customer service and support. I also like the fact that they reviewed my property and casualty policies prior to policy renewal.

My current car insurance is Progressive; it is cheaper.

Great customer service, just wish the cost would be lower.

I haven't had any problems with the insurance company. They are easy to work with and understanding in the way they explain things to you concerning your insurance policy. All in all, I think they're great.

Dennis Moran's Allstate team has been very good to work with. They are very professional and caring.

They keep increasing their prices.

The price keeps increasing. The discount for good drivers doesn't help at all. Probably the only way to save is not to drive your car at all. Maybe that would be cheaper.

I never had any reason to place a claim, so some of the questions I can’t honestly answer. However, I have not had any problems with my insurance carrier, but I would like to save money if I can.

I canceled my Allstate policy due to limited coverage; I should have inquired prior to accepting, but I received excellent customer service from the representative who explained in depth why this was the case. The claim was handled expeditiously and very professionally by Mr. Peterson. Tips for friends: ask questions. My dad was an Allstate customer for many years. Continued success Allstate. Blessings!

Decent but expensive.

Prices rose a lot very quickly and I am one of the safest drivers out there. I was with them for 10 years.

Allstate is one of the worst insurance companies in the US. The customer service can't be any worse in the insurance industry, at least where I have my car's insurance office.

I am currently with Allstate and I’m very happy with them.

Prices are too high for how little I drive.

I've been with Allstate for 30-40 years. I have absolutely no problem with the office, but my circumstances have changed. Since 2016, I became a widow and I need the prices to be much lower.

Too expensive for the driving I do. I only put about 1300 miles or less on the road a year.

I have a better price now with another company.

A little too pricey.

Excellent service.

We've had Allstate for many years and just wish they were cheaper. We pay a lot with no claims, etc.

Pay too much for the amount of miles driven yearly.

Coverage for three vehicles was good, but discounts for homeowners were below average considering we have been with them for 8 years. No homeowners claims, and my rate was extremely high for my area. It's time to change to Progressive.

I had been with another insurance company for many years, but last year their rates were too high. In my search, I found Allstate to be one of the lowest, but I am searching once again for better rates. I may stay with Allstate, but I have a little time to see. Most of these insurance companies that offer low rates don’t include collision coverage, and I want that for sure.

They will increase your rates when it's time to renew your policy, even though you've been a safe driver.

Look at multiple agencies before making a decision.

Saved me money.

Allstate really helped me out in getting insurance for both my car and house, and helped me save money.

Always friendly and ready to answer any questions. I just need to pay a lot less.

You don't get much of a senior discount if you want higher coverage. I've never had to file a claim, and my rates still go up.

The cost of my car insurance is too high. I want a lower payment due to having a multi-car discount. It should be a lot lower in cost.

The representative offered me higher liability coverage for a good price, but I don't want or need it. When I questioned another representative, she was snippy and said they don't just provide basic state coverage, which is not true. I'm not really happy with them as it seems like they're looking to make a commission at my expense and lying about it. I'm looking around now that renewal is about to go into effect.

Allstate seems to be pricey.

It is okay. I would like rates to be lower but so far, I haven't found anyone lower. I don't like the amount of the down payment.

As a senior with no claims or accidents, I feel that I pay too much!

We've had insurance with Allstate since 1975. Due to our age, the rates are high, and we are considering Liberty Mutual. We need full coverage for the price we're paying.

My car is 13 years old, and the insurance is higher than when it was new. I hit a deer, which was the only accident on my record. No traffic violations! I think it’s time for me to start looking for a new insurance provider.

Got too expensive for 2 vehicles.

I think customers must be informed of their options without reservation and not just focus on the bottom line for the company or representative. If a customer qualifies for a much lower rate according to all established rules, then why not go over it with the customer, explaining the details?

I tell people you're a good company. I know the prices depend on coverage, so I think in comparison you're fair. Personally, I would never go with a bargain/cheap insurance company. After all, you get what you pay for.

Great rates!

No problems, perfect servicing. Fun and refreshing.

I would definitely recommend Allstate as an auto insurance company. I have three cars with full coverage, and the price is excellent.

Same with any insurance company, it seems like the states you live in actually have control over the rates for insurance and not the actual drivers and their driving records.

The price keeps going up.

No problems, the agent seems to be on top of everything.

Very good company, easy to talk to a live person, get answers to questions, and good customer service. However, they are expensive and have no loyalty for longevity with their company.

Expensive for pleasure rating and good driving record. Shop around.

Nothing wrong with Allstate. The cost is extremely high considering the coverage and age of the car. I am the only driver and I don't use it every day. I feel like we're being punished while driving. I drive for myself and others. Speed has nothing to do with driving fast and hitting the brakes hard. I hit my brakes to prevent running over drivers who pull in front of me or cut me off while changing lanes or stopping immediately in front of me. I speed to avoid being run over at times, depending on the circumstances. I have a hands-free phone.

Better price, same coverages.

Excellent coverage, price, and customer service.

My agent and the office have always been easy to talk to and provide a straight answer. Very helpful.

Too expensive.

Allstate is horribly expensive. My agent got me in with a subsidiary of Allstate that was more affordable with better coverage!

The experience has been very good; however, we feel like we need a policy that is more cost-effective.

It's still new, but I'm saving $170 per month compared to Allstate.

Coverage is great, as well as customer service. The problem is the price.

Very professional.

I would recommend the Gabe Green Allstate Agency in Carmel, IN to my friends in Indiana.

Been somewhat slow in communication.

Be prepared for your claim to be denied and then to be treated like a criminal. I've been insured by them since I was 16 and have had three claims my whole life. The third one was denied. They take your money and then don't pay. What's the point? You're not in good hands with Allstate.

The rates are too high compared to other insurance companies.

They continue to raise rates without any claims being submitted! We are on a fixed income, and yet they raise rates! I'm done with Allstate.

Way overpriced. When I asked for a review for a possible rate adjustment, their first question was, "What is your level of education?" What in the world does that have to do with my ability to drive a vehicle?

I've had no claims with them. The ones I had with Allstate didn't work out well at all. The recommended glass company blew me off after several calls to Safelite customer service. They never returned the call. The third time, I was told the district manager, the regional manager, and the store manager would call me to solve the problem. I called my agent at Allstate. He called Safelite several times and told me Safelite would call me back. They never called. So my experience with the 'safe hands' people is a spoof. They don't do anything to help. One customer service representative advised me to make a new claim and have Allstate replace the windshield again. I told them they made the mistake twice. It's their problem, not Allstate's. So I'm trying someone else instead. The only thing I can expect is better service.

Esurance is an Allstate product. It's the most inexpensive one I could find. I had one claim for vandalism three years back with a dented fender that was a bit of a "cluster," but I finally got a check for a portion of the repair fees. My sketchy and budget-rate renters insurance (MSI) surprised me, and I got a nice reimbursement for a break-in of my car (homeless dude) where a bunch of stuff was stolen and the interior was messed up. I appreciated that and got my car put back in shape. I carry a high-ish deductible ($250), so my new windshield replacement (from vandalism) was not covered ($212).

I'm very disappointed because I drove all the way to Florida and then to Ohio and back to Vermont, and my Drivewise wasn't working, so I didn't get any discount on my premium. So, actually, I'm shopping around for another insurance provider.

They pay for accidents, but the price is too high.

I've had Allstate for over a year. It's very hard to get a hold of anybody, and you don't really get much of a discount for having Drivewise. There's just not much of a discount for doing all that.

The rate goes up all the time for no reason. No accidents, no tickets, over 65.

Don't use Allstate if you can help it. I have a 1996 Chevrolet Silverado with full coverage because I can't afford to replace it if anything happens. It costs me $151.99 per month.

They do a fair job on payouts, but the rates are high for older cars.

It got very expensive very fast, and I am a good driver.

I have an old car, no accidents, and an excellent driving record, yet I receive poor and expensive rates!

Mediocre. I think Allstate should have guided me more on my auto insurance because later I found out I was paying way too much. It would've been nice if they gave me what I really needed. I am 83 years old and I do not drive but maybe two or three times a week, just short distances. I've never had a wreck or a ticket, but I'm paying the premium for my insurance and I need that money for other things. I live on Social Security and I don't have much to go around. I have my auto and home insurance with Allstate.

Price too high for liability coverage on one car.

Nearly $2000 every six months is outrageous. Do your homework on an ongoing basis. Don’t just stay where you are because you’ve been with them so long.

They treat you poorly and don't stand behind the policy. They try to find things that were wrong with the house before a storm damaged it and blame you for it, even though I had only lived here for nine years. They knew this was an old house and didn't even come out to look at it when I took out the insurance. A tornado came through and destroyed my roof and dining room ceiling, and all they wanted to pay was $600. In truth, they did pay $679, but that's it—nothing else. It cost me $12,999 to get my ceiling fixed. What good is it to have insurance if it doesn't cover the property you're supposed to be covered for? I would tell anybody not to choose Allstate because you're not in good hands with them. That's the price it cost me to get my roof and ceiling fixed. I am 78 years old, and they are treating me poorly.

Very high prices and they said it would cost one amount but drafted a higher amount from my bank account without telling me!

Shop around for the same coverage at a better price.

The cost of insurance has increased by more than $50 over the last year, despite the fact that I’ve had no claims.

The rate is constantly increasing even though I have no tickets or claims.

Better customer service and lower rates.

They told me my policy would be $300-something, and it ended up being $400-something for 6 months, plus my car payment. That's highway robbery! I've never been in an accident or had any tickets.

Allstate recommended their collision service, which provided a repair estimate and promised completion in ten days. They changed the repair to a total loss without our knowledge. The original estimate was $5,800, and the total loss was $14,000. Poor service, poor communication, and we were never contacted by our local representative. The total experience was very poor and several hundred dollars higher than all other companies. Don’t expect recommendations from myself or my wife. This is the poorest service I have ever had with any insurance company!

Don't use this insurance company because they will give you a decent rate in the beginning and the next year increase the premium way too high.

We experienced a $150 monthly premium increase despite not having any recent accidents. We're not pleased, especially considering we've had very few claims in our 45+ years of driving.

Paid for accident forgiveness, but they didn't honor it. A deer ran out in the road and struck my car, and my insurance rates went up.

No claims for years, but my rates continually go up. My homeowners policy tripled in 5 years with no claims, and my home value didn’t triple.

It is very expensive, and when I needed a new windshield, the person I spoke with was very rude and talked over me.

Rates went up every year with no violations or accidents.

I just switched to another insurance provider with better coverage for less money.

They have a superior attitude and are unwilling to work with you because they think they are better than you. Some of us are on a budget and have little cash to live on month to month, and they don’t care as long as they get their money. They are unwilling to even try to help you. I now pay almost $500 a month for my insurance, and that’s unfair for somebody on disability.

Low rate to start and then at 6 months, they almost doubled the rate. The company is disappointing.

Good but rates are high unfortunately.

Premiums increase regularly even though no claims have been made.

The driving record for my wife and me really doesn’t reflect the driving discounts I think we should be receiving. $300+ per month, in my opinion, vs what I see does not reflect the discount I should be receiving!

I would hope that a driving record such as mine, with no tickets and no accidents, would qualify for higher discounts than what is currently offered to me.

The rates are constantly increasing and are not competitive with other companies. The discount for being a good driver is non-existent if you never have an insurance claim. I was told my insurance increased because the state allowed for it to be increased, not because I had a claim. It increased because Allstate had to pay out for housing claims, so that falls on my back even though it's not my fault.

My policy has increased by over 100% in less than 3 years.

Prices were going up every 6 months without any reason for both car and home insurance. I just canceled with them. No other experience as they were just taking money, and I didn't have any claims for years.

I had a terrible experience. I paid my bill on time and then received a cancellation warning. I called and they assured me it was paid. I got a cancellation notice from Allstate, called again, and was told they showed me as paid and to disregard the letter. Next thing I know, I got a letter from MVA that I was in trouble for having no insurance! Eventually got it all straightened out, but it was crazy.

My experience is not good because you change the premium very often. My car's price is $15,000, and you charge $4,443 yearly, which is very high. You take the whole price of my car, a Kia Soul, within four years. It's not good.

No additional coverage but an increase every year.

Too expensive. The price goes up $75 every month.

Overall, they have overpriced their coverage. My insurance broker is mediocre and does not communicate with clients very well. I haven't heard from my agent in I don't know how long. As long as they are getting your premium, that's all they care about.

I've been with them on and off for 6 years, always paying on time, and yet I received no discount. They are too expensive.

You have to do all the footwork for a claim. Even if you're not at fault, your insurance still goes up.

It's very hard to get answers when filing a claim. It's also difficult to get a response when you have a problem.

I would not recommend this company at all. Although my agent is very nice and has helped me as much as possible, the actual company, Allstate, has let me down significantly. When I transferred one policy to another, they told me I had full coverage, and then when I was in an accident, they informed me that I do not have collision coverage. This should never have happened because I am financing this vehicle, so I needed full coverage, which includes collision coverage. Now I just keep getting pushed to the side, and no one knows how or why it happened, and no one is rectifying this mistake, so I am literally in limbo waiting for someone to fix their mistake. I am out of a vehicle because I can't get my rental due to the lack of collision coverage.

I had Allstate for over 20 years. I found a policy with the same coverage that was 30% cheaper.

They start out great, a lot cheaper just to get you to change to them, but go up about $100-$200 a year on homeowners without any claims.

Allstate is extremely overpriced. It appears that they increase the premium before applying discounts, so the discounts don't even make a difference. No tickets or accidents in about 12 years, yet our premium consistently goes up. The only explanation I get is that we're paying for all of the uninsured motorists. So I guess if you pay for insurance, you get penalized for everyone who doesn't. At least that's how Allstate looks at it.

Compared to other insurance companies these days, I am paying more than double what I could be paying. I don't have towing, nothing covers my clutch or any mechanics. I'm getting penalized because of the SR-22, which was over 3 years ago. I'm trying to find another insurance company where I could pay less. I'm a poor man, I live on one security check a month, and when I can't even get towed from an accident, that really sucks.

I’m no longer with Allstate. I switched to State Farm 2 years ago, who gave me a much better rate.

It's State Farm. I have been very disappointed with them. I was checking my monthly payment and somehow I hit the pay in full option. I almost fainted, being on Social Security! Immediately, I tried to cancel it, but this company doesn’t give you that option! I had to stop the payment (which for the first time I did this), and there is a $33.00 fee. After a half dozen phone calls and a week of waiting, I did finally resolve it, although I am still out $33.

Good agent. Prices keep going up. I’ve had one claim.

Pricey. Homeowners have poor coverage for roofs. They do, however, insure our seasonal home in Delaware.

Allstate is terrible. It took over a week for them to send out an adjuster. They had poor communication skills with the repair shop. The repair shop told me they never had so much trouble with an Allstate claim. Then they sent me a check in the mail which took 10 days to get to me. And they don't let you rent a car that is similar to what I drive. So I had to pay an extra $15/day because I needed a car that could adapt to my handicap. The repair took 2 days but it was in the shop for 3 weeks due to Allstate delays.

They continue to raise rates, and my family has not had auto incidents in over 10 years.