Is Allstate A Good Insurance Company? Reviews From Over 12,544 Customers

Good. It would take a much cheaper rate to make me leave.

Expensive.

I'm new, so it's okay so far.

I’ve never really had an issue, but it just costs too much. I checked other companies that claimed better rates, but found out they weren’t accurate when I selected equal coverage options.

Very good.

Very easy to sign up. I enjoyed the experience.

Great.

They’ve been fantastic for 40 years.

No complaints. Would recommend.

Excellent.

They are the best.

Quick online sign-up, easy auto-pay, great coverage, and no problems so far.

They have the cheapest insurance.

They’re fine to work with, but I don’t think they give you the best deal.

No issues, as it should be.

Too expensive for the value of the vehicles.

Great.

Try local places before spending time searching online. It could save you not only money, but time!

Excellent human customer service, not AI.

No complaints.

They are friendly and easy to talk with and understand.

Allstate agents are great. They’re understanding and don’t mind helping solve clients’ issues if they can.

They are the best insurance ever.

I always feel like they’re there for me.

Coverage is great, but it’s very pricey.

I feel like I pay way too much. I wish my Allstate agent could provide me with advice on how to save money.

I'm happy with Allstate, but I'm frustrated with the process of checking other carriers to see what they would charge for the same coverage. I fill out my vehicles online and my current coverage, and then I get a list of companies that, if I click "Get a quote," want me to fill in all the details again. That's frustrating.

Good, but they refuse to give me information on an SR-1 filed against me.

Great service.

I find the price is more than I can afford, so I'm going to change companies. The only issue I have with Allstate is the cost.

As a low-mileage driver, I should qualify for a lower rate.

Good value.

Very good relationship. Easy to deal with.

Try them. You might like them.

I feel they are expensive. I've asked a couple of times for lower monthly premiums, but they say they can't go any lower. Other companies aren't significantly lower.

Amazing compared to my previous insurance providers.

I had to hunt around for discounts to keep me as a customer, and it was the same with my home insurance.

I’ve never had an occasion to use them. After about 20 years, I’m feeling that the price is too high for what I receive.

I have been pleased with the service, but I can't believe the price! I'm looking at other companies to try to save money.

Excellent.

My Allstate agent was excellent! She’s why I stayed with Allstate for so long. However, their rates were terrible and kept climbing every six months.

Excellent.

They were on top of it.

Prices keep going up.

Good, but too expensive!

Excellent coverage, responsiveness, and customer service. I just wish it cost less. It did go down some on the upcoming bill.

Good company, but they need more perks for long-time customers. The service is good.

Ready to be done with all the checking with other insurance companies.

No problem.

Great agent. After one at-fault accident in 25 years with a clean driving record, my premium jumped 25%. I love the agent, but I’ll shop around with others for a better deal.

I recently switched from Allstate to Progressive and don’t have an opinion on them yet. Allstate was great, except for the ever-increasing premiums. They finally priced themselves out of the running.

They’re a bit high in cost.

It’s expensive.

Still waiting for my car policies in the mail, along with the certificate of insurance and proof of insurance. Not happy about that at all. I called and requested them, but got no response.

Great, but now the cost is over the top.

I’ve been with Allstate since 1969 for my auto and home insurance. I wouldn’t change.

They need better towing miles for full coverage.

Great, just looking to save money.

I’ve been an Allstate customer for many years. Our coverage has been good, and customer service has been good. My primary concern is the increasing cost.

Great.

Average coverage, but very expensive.

My policy with Allstate started out affordable, but then it went up a lot.

Constant price fluctuations are frustrating. I’m really not happy with this insurance company.

They're a bit expensive, but I have to stick with them for a bit. Otherwise, they're okay.

I never made a claim.

Allstate is overpriced, and their company policies are very customer-unfriendly and inflexible. They want your money, and prices are high for the service level they provide. We were customers for about 40 years and finally got fed up and dropped them. They do not stand behind their product and do not value long-term, loyal customers at all.

They raise your premium by $100 or more every year, even though your driving record is impeccable.

Get ready for yearly rate increases.

They raised my rates.

Watch out if you change vehicles.

It’s hard to find cheaper full coverage.

Roadside assistance is the worst. No one helps over the phone when you need help, and no one picks up. They just tell you to go online and fill out forms, even in an emergency.

Lacking. Everything was done by text or email. I never spoke with or met my agent.

Not the lowest quote—too expensive for the coverage. The number of vehicles has no bearing on the cost, even though only one can be driven at any given time. It’s for pleasure use only, not for work, school, or commuting. Insurance has become a government-required rip-off.

Allstate has jacked my rates up so high that it’s almost like a house payment. Even after five years without an accident, they still won’t lower my rate.

Flexible, affordable payment plan options, and easy cancellation if needed.

Not helpful in finding me the best prices; it always keeps getting more and more expensive.

I'm not thrilled with their communication, but the policy seems to be OK so far.

It's expensive, but the customer service is good.

Well, I paid for a whole year for our cars in advance, but because I took one car off the road and put another car on, I now owe $36, and they said they would cancel my insurance over it. Because of the $36, you tell me how that’s a good insurance company.

Nothing special. Rates are too high.

Prices were increasing at a rapid pace, leading to sky-high costs.

Not good. I went from $105 to $127 for no reason.

The rates always climb no matter the situation. I haven’t had a speeding ticket or an at-fault accident in years. My rate still went up after I was rear-ended by a negligent driver.

The price is way too high.

Too expensive. Rates keep going up even though my vehicle value is decreasing. I drive my pickup less than 1,000 miles per year.

Are we talking about Allstate? I’m no longer with Allstate. Their customer service was good once you got past the automated system. Their prices, though, weren’t great, and I could no longer afford their premium rates.

Never had to use them, but they jacked my insurance rate up, and I’m not happy.

The monthly rate is high.

Simply too costly and poor customer service. Wouldn’t recommend. No explanations at all.

It was hard to find out what discounts I qualify for. I mentioned a few, but they aren’t available with this policy.

Not priced correctly compared to others.

Lack of professional knowledge and confusing explanations from both junior and senior staff members. Senior staff sometimes act like they have the right information about policy structure and rules, but they often don’t have current, relevant policy details and facts. It took me several calls and a lot of frustration to get to even a 3-star level of satisfaction. This Allstate office in Bloomfield, NJ lacked enough seasoned staff to answer calls or help customers accurately. The company’s HQ seemed unconcerned with customer satisfaction and focused mainly on collecting payment rather than the customer experience. I once called and spoke with the agent, and his tone felt unconcerned, though he said he would have the issue handled at the time. I don’t remember if there was any positive resolution. I’m sharing this to say: please look carefully and put in extra effort to find another insurer, and especially avoid this Allstate office in Bloomfield, NJ.

I was happy until I tried getting information on the payout for salvaging my vehicle. No one would provide the documentation I asked for. I’m now planning to file in small claims court over how my case was handled. The claims rep was really great, although he didn’t take into account that I’m 80% disabled and had trouble understanding the paperwork. Yes, I was taken advantage of by the mechanic, and no one would provide the name and address of the agent for service of process.

Prices keep going up, and it feels like customer loyalty doesn’t matter.

With the increase in the cost of living, I try to understand why companies lure you in with an initial quote that isn’t reasonable based on how old my car is and the fact that I’m a great driver with many years of driving experience. Then, within the first six months, they raise the cost of the policy for no apparent reason. What made it worse is that, after a Google search, I was connected to an insurance salesperson who quoted me a price comparable to what I had with Allstate before I received the letter about the six-month increase. When I agreed to go with them, I was embarrassed to find out I was actually talking to my own insurance company, Allstate. I’m incredibly confused about how she could offer a quote so close to what I already had before the increase, with the exact same coverage, and it was my own company. I’m at a loss for words. Then I was advised by the agent, Michelle, to call Allstate and request that they change my driver status to work mileage and basically claim that I only drive 5,000 miles a year. Either way, it felt very misleading, and I’m disappointed. I wanted to add home coverage once I got comfortable, and I’m also shopping for a slightly used truck. I’m so confused by insurance companies, and I truly hope the choice I made with my current auto insurance company was a good one and that they are 100% honest with me. I wish Allstate had kept their word and left no doubt in my mind, like I have now.

I didn’t ask for anything to be taken out of my account. I didn’t sign up for any policy—just shopping—and I never received a quote, but they took $70 out of my account. I will never use them.

My payment is too high. I’m 72 and drive about 10 miles a week. No tickets and no DUI or accidents. Liability is $138 a month—why is that? My renewal is coming up soon.

Too expensive.

My rate goes up every six months.

They're insanely overpriced! I was being charged $780 per month and switched to another company that charges me $480. Ridiculous.

Not a good value for your money, and you can never talk to your agent when you want or need to.

My insurance went up to $200 for six months.

My Experience with Allstate I honestly believed Allstate was a good insurance company until I discovered what had been happening with my policy. Three years ago, my vehicle was involved in an accident caused by another driver and was totaled. I contacted Allstate to have the vehicle removed from my policy. Instead, the vehicle was suspended, and I continued paying insurance premiums on a vehicle I had not had in my possession for approximately three years. Allstate also handled the claim, so the company was aware that the vehicle had been totaled. After recently discovering this, I realized that I had paid approximately $2,000 in premiums for a vehicle I no longer owned or possessed. I had previously contacted my local agent about the vehicle, but unfortunately, the issue was never properly taken care of. It has now been about two weeks of trying to get this resolved. I have been going back and forth and playing phone tag with Allstate’s corporate office. As of this review, the matter is still being investigated, so I am hopeful that Allstate will make this right and resolve the situation fairly. What is especially frustrating is that my insurance premiums continued to increase over the years, and the explanation I was given was that the increases were due to the area where I lived. I never thought to question whether I was still being charged for a vehicle that had been totaled years earlier. This experience has definitely changed the way I look at my insurance. My advice to anyone with insurance is to pay close attention to your premiums, review your policy regularly, and make sure you know exactly what you are being charged for. Don’t assume everything is correct just because you have been with an insurance company for years. I am still hoping Allstate will resolve this appropriately. How they handle this situation from here will determine whether I can continue to recommend them as an insurance company.

Bad—they weren’t available when I had an accident. No one answered the phone. It was a Sunday, but that shouldn’t have made a difference. They also didn’t help much to resolve it. The claims representative was very difficult to deal with. I really dislike Allstate and plan to switch to a company with better customer service.

They didn’t fully follow through and advised me incorrectly, which cost me several hundred dollars out of pocket.

I just think they’re charging us too much money. We have no points on our GA licenses, and we only drive 7K per year.

I don’t think car insurance should go up when only one car has a claim. We’re trying to switch before Friday.

Homeowners is a little high, but okay. Car insurance is definitely higher than everybody else. Only the house is keeping me there, but this is going to be the last year. Rates seem to be coming down on the home, so I know I can beat it and I’m in pretty good shape to switch over.

My last claim was terrible. They were slow to respond, and no one seemed to care about getting my truck fixed. It took almost two months.

High-priced, and the only option to reduce the cost is to lower coverage.

You’re raising my rates, so I’m canceling my coverage.

I haven't had an accident, ticket, or any issues for over 23 years, and my insurance keeps going up!

Their price went up about 60% in two years.

I wouldn’t recommend Allstate to anyone. They haven’t done anything to help me out. I sent in a receipt for a tow after someone ran me off the road and into a ditch, but they never reimbursed me for it. They said they never received it. There’s so much more!

My coverage went up to $3,200 per year. I’ve never had an accident and I’ve never gotten a ticket. One truck doesn’t even run, but I kept the cheapest insurance on it. I’ll be searching soon for cheaper insurance.

They’ve changed the way they do business, and not for the better. We had a car run a stoplight and T-bone her in the driver’s door. The other driver had no insurance, so we had to pay our deductible to get the car fixed. We never heard another word from them, and they never recovered our money, but we still see this same person driving around with a new car and bragging about never having to pay out.

Rates are too high for the amount of coverage, which feels low, and I don’t see any discounts.

The price is too high.

Absolutely horrible. I spoke with an agent and insured four of my vehicles with them. We finalized the price of the policy, and as soon as I bought it, it went up an extra $100. No explanation. I tried to contact them again by email, but nothing was answered.