Is Allstate A Good Insurance Company? Reviews From Over 12,177 Customers

I recently switched from Allstate to Progressive and don’t have an opinion on them yet. Allstate was great, except for the ever-increasing premiums. They finally priced themselves out of the running.

They’re a bit high in cost.

It’s expensive.

Got good coverage at an affordable price.

Great, but now the cost is over the top.

I’ve been with Allstate since 1969 for my auto and home insurance. I wouldn’t change.

They need better towing miles for full coverage.

Great, just looking to save money.

Great.

Very good locally, but claims are handled remotely and require major attention from the customer.

The rate is higher than most.

Good, but the insurance is expensive.

One of the top insurance companies.

It’s been good, just too expensive.

Since I am a "snowbird," I can suspend my coverage when I’m not there.

I love Allstate.

Prices are always increasing, but I know they’ll take care of me if something happens.

I really prefer using the website. It’s set up very well, though. They can be a bit sticky about paying claims. Use their “preferred contractors” when possible. (Could be worse!)

Allstate has been my choice for over 30 years. I haven’t researched other companies lately to compare rates.

Quality insurance.

Awesome.

Too expensive.

Good, just a little pricey at this stage of my life.

No complaints, but Florida insurance in general is too high.

All calls go to AI. I prefer talking to a live person.

I was happy until I needed full coverage for my car. It was too expensive for me.

Great.

I’m happy with Allstate. I had my first horrible car accident, and I was told it was my fault. It was my first car accident ever at age 70, with no tickets and no DWIs. My car was totaled. I was really hoping this accident would be excused since it was my first. I’ve had a driver’s license since I was 16 and have been insured all those years, always with full coverage. I guess the commercial on TV isn’t meant for me. I’m just very disappointed.

I like it.

I haven’t been with them for more than a year, but so far they’ve been good.

I have good coverage with them, and I’ve been happy overall. It’s just that insurance keeps going up, and I’m on a limited income. With everything going up, it’s hard to afford it. I’m 80 and I have a good driving record. I don’t want to have to give up my car, but it looks like I may have to. I’ve checked other companies, but they are higher and the coverage is not as good as what I have.

They raised their price every year.

Great service.

Great to have them. What I don’t like is that they keep raising the price every six months. I don’t get anything different, but they continue to raise the price, and we don’t receive anything new on our policy.

Too expensive.

Justin Farnsworth, the owner and agent, is always ready to answer any questions. His employees are always willing and ready to help and answer any questions or claims. I’m glad I picked Farnsworth Allstate Agency three years ago.

Excellent, apart from some glitches at the agent's office.

I’ve never had a claim, so I don’t have any experience with that. Other than that, my premiums have increased every year.

Insurance is too expensive—look for the best price.

Be sure to get all the information you need.

The only thing I have a complaint about is that when my original agent retired, I had to wait one year before I could transfer to another agency. I didn’t like that.

I had an excellent agent helping me get set up with the best price and policy. I would recommend them to anyone.

I’m pleased with Allstate, except they keep raising my rates.

Excellent agent! Able to reduce premiums.

It was good. My agent worked with me when my rate went up to bring it down.

Very prompt service. Just a little pricey.

Competitive pricing and very good customer service.

Good except every renewal, every 6 months, prices go up.

Ivonne in Miami at Bird Road Agency is beyond excellent. Always giving the correct information and explaining everything profusely. The third party, National General, is not the same.

Good old-line company, pricey. I have had limited claims experience with them.

Disappointed in the rate increases each quarter.

I've always been very happy with them, but I just can't afford the high prices.

I have always had good experiences with them. If I had a claim, they were prompt with payment. I had friends who used Progressive and it was a problem getting them to pay up. I don’t like State Farm for the same reason. Getting a good discount is not worth it if, when you need to file a claim, you have to fight them in court for your money.

It seemed like a pretty good price for the two vehicles we were insuring, but the next time it was due for renewal, it quickly went up. I wasn’t too happy with that, and there were no accidents.

I feel okay so far.

For me, it's too expensive.

Considering how little we use or travel in it, the price is a bit high. We are seniors.

Since I transferred to a new Allstate insurance company in Stockton on Pacific Avenue, I have been impressed. I enjoy being with Allstate. Thank you.

Great customer service! They are always there to pick up the phone and find out how they can help and address your issues.

Coverage is good, but prices jump after being with them for a while.

Too expensive.

My rate goes up every six months.

They're insanely overpriced! I was being charged $780 per month and switched to another company that charges me $480. Ridiculous.

My insurance went up to $200 for six months.

My Experience with Allstate I honestly believed Allstate was a good insurance company until I discovered what had been happening with my policy. Three years ago, my vehicle was involved in an accident caused by another driver and was totaled. I contacted Allstate to have the vehicle removed from my policy. Instead, the vehicle was suspended, and I continued paying insurance premiums on a vehicle I had not had in my possession for approximately three years. Allstate also handled the claim, so the company was aware that the vehicle had been totaled. After recently discovering this, I realized that I had paid approximately $2,000 in premiums for a vehicle I no longer owned or possessed. I had previously contacted my local agent about the vehicle, but unfortunately, the issue was never properly taken care of. It has now been about two weeks of trying to get this resolved. I have been going back and forth and playing phone tag with Allstate’s corporate office. As of this review, the matter is still being investigated, so I am hopeful that Allstate will make this right and resolve the situation fairly. What is especially frustrating is that my insurance premiums continued to increase over the years, and the explanation I was given was that the increases were due to the area where I lived. I never thought to question whether I was still being charged for a vehicle that had been totaled years earlier. This experience has definitely changed the way I look at my insurance. My advice to anyone with insurance is to pay close attention to your premiums, review your policy regularly, and make sure you know exactly what you are being charged for. Don’t assume everything is correct just because you have been with an insurance company for years. I am still hoping Allstate will resolve this appropriately. How they handle this situation from here will determine whether I can continue to recommend them as an insurance company.

I don’t think car insurance should go up when only one car has a claim. We’re trying to switch before Friday.

My last claim was terrible. They were slow to respond, and no one seemed to care about getting my truck fixed. It took almost two months.

High-priced, and the only option to reduce the cost is to lower coverage.

You’re raising my rates, so I’m canceling my coverage.

I haven't had an accident, ticket, or any issues for over 23 years, and my insurance keeps going up!

Their price went up about 60% in two years.

My coverage went up to $3,200 per year. I’ve never had an accident and I’ve never gotten a ticket. One truck doesn’t even run, but I kept the cheapest insurance on it. I’ll be searching soon for cheaper insurance.

The price is too high.

They raised the rates after the first year.

Seems expensive.

Poor. They doubled my rates.

It started out good, but even with no accidents or tickets, my premium went up from the original quote after a year.

It’s impossible to get ahold of your agent. No matter what number you dial, it goes to the hub and takes a long time, even if you just need something from your agent. Why bother having an agent then?

Decent price. I haven’t had any claims in many years, so I don’t really have an opinion about the insurance process.

Allstate is too expensive for what you get.

Allstate is too expensive, and agent access is useless.

Not as informative as I would like. He was speaking so fast that I had to ask him to slow down. It didn’t make me feel comfortable about where I stood as a customer. I hope this can change very soon.

There’s nothing good about charging a senior high insurance, especially if they have a good driving record. I have no violations or tickets, and I don’t travel far from home—my trips are to doctor’s appointments and the grocery store, which is less than 15 miles. No, I wouldn’t recommend you to any senior on a fixed income who only has one car. Goodbye.

My rates go up regardless of how I drive.

I haven’t had any experience with them other than that they raised my rate 10% to renew my current policy.

Not happy. I’m a senior citizen who barely drives 500 miles a year, and I pay almost $300 a month in premiums. I do not recommend them to anyone.

Shop for specific benefits first, and then decide.

Shop around and get approved rates that don’t change over time.

Muchos problemas para poder comunicarnos con un departamento en específico. Varias veces me mandaron a departamentos equivocados y no cuentan con agentes que hablen español. A veces hay mucho tiempo de espera (hasta 40 min) y una vez me colgaron después de esperar 45 min en la línea del celular. Pero después de que contraté a un tasador independiente, me respetaron el avalúo.

It’s very hard to get an answer.

Terrible. My policy was canceled automatically for a declined payment. I had my card closed due to fraud issues and didn’t realize my policy was canceled because I received no notification or phone call, but I was still being charged every month through the automatic withdrawals showing on my statements. That meant I had been driving uninsured for months. I became aware of this because I called to add two more vehicles to my policy and was then told I didn’t have one for the reason above. I bought insurance through General Insurance affiliated with Allstate and called again to ask about adding more vehicles. I was given a quote for $96/month. I agreed, and then I was told she couldn’t offer me that anymore and that I needed to make a payment the next day. Since when do you get a quote, accept it, and then get told it’s no longer offered?

It’s OK, but I would shop around. State Farm is going to get my business.

Worst insurance I’ve ever had. My insurance went up $80 the first month and $50 every month after.

Good, but expensive.

They keep raising their rates. Terrible insurance.

I saved $750 a year by going with another company.

It stinks that my rate is so high for my age, vehicle year, and driving record.

Good window coverage service. Their liability insurance rates are high.

Allstate used an auction site to value my car after it was flooded, which reduced the value far below what it should have been.

The service is great, but it’s disappointing that my home and auto insurance rates went up after 3 years with 0 claims.

Premiums are too high for two people with two cars and no moving violations. My husband did have a minor accident. $495.00 a month is too much. $60.00 of that is for the accident, so I was told.

I’ve never had an accident, violation, or a claim in my 56 years of driving. Yet, I’ve always had car insurance. Never without, but I still pay a high premium. I’m driving less now and still have to pay for insurance.

Terrible.

The rates charged have been rising faster than the rate of inflation for no observable reason.

It's too high for someone with a clean driving record and excellent credit.

Do not have any claims, or if you do, be prepared for massive increases to your costs.

All they do is increase the premium. Almost 30 years with them and paying $239 per month on a 22-year-old car.

I had this policy for almost 2 years with Allstate and they never recognized that I did not have uninsured motorist coverage. In a city like Houston, it is imperative that you have that coverage.

I am dealing with a hail storm total loss claim from 4/28/2026. As of today, 6/29/2026, I am still trying to get paperwork and payment. I have spent days, weeks, and an unknown amount of hours trying to resolve the claim. I am unhappy, I have made complaints to the MO insurance board, and I plan to change companies as soon as the claim is closed.

Follow-up is poor. Lower costs are not offered or given as an option unless you ask for it. I will definitely start shopping for alternate coverage with different companies.

I have not made any claims, and I have had no tickets or DUIs, but my rates increased simply because my husband is deceased. I do not drive any differently than before. They also doubled my house coverage and did not send the cards to prove insurance coverage.

I have Allstate, and the rates keep going up. I had a cracked windshield, and they said I had to put it under comprehensive with a $500 deductible. I’m looking to change!

The price kept going up despite zero claims or violations.

Another expensive price increase for no reason from this company.

Instead of getting a phone call or email to help with what should have never been a problem, I get crickets. Nobody assisted me when I first signed up. I specifically asked for roadside assistance, but it never got added to my policy. So, I'm looking for new coverage because I was told I would have to pay $73 more on an already high insurance policy.

Much too expensive; driving history, loyalty, and on-time payments mean nothing.

Overpriced and I had a perfect record for 25 years, yet every year it just kept going up for no reason at all.

I switched insurance companies and got better policy terms with a $60 savings per month. That's when I realized Allstate was overcharging me.

I've been with them for a long time, and every 6 months they just increase the prices.

Well, I haven't caused any accidents, but I believe it was November 17th or so when one of those big Comed trucks backed into my SUV and did damage to the hood and front side, which needed to be replaced. How I found out was a note from Comed letting me know of the fact! But wait, it gets better because the insurance agent who convinced me to leave State Farm, after narrowing down exactly what I wanted, which included a $500 deductible, input it into the system as a $1000 deductible. So, on the day of my misfortune, I got that bad news as well. Not to mention, they took close to 3 months to get my money back from Comed. So, I'm looking to maybe switch to a better option.