Is Allstate A Good Insurance Company? Reviews From Over 12,440 Customers

I always feel like they’re there for me.

Coverage is great, but it’s very pricey.

I'm happy with Allstate, but I'm frustrated with the process of checking other carriers to see what they would charge for the same coverage. I fill out my vehicles online and my current coverage, and then I get a list of companies that, if I click "Get a quote," want me to fill in all the details again. That's frustrating.

Great service.

I find the price is more than I can afford, so I'm going to change companies. The only issue I have with Allstate is the cost.

As a low-mileage driver, I should qualify for a lower rate.

Good value.

Try them. You might like them.

Keep a copy of the detailed quote so you know what you're getting is correct.

Amazing compared to my previous insurance providers.

I had to hunt around for discounts to keep me as a customer, and it was the same with my home insurance.

I have been pleased with the service, but I can't believe the price! I'm looking at other companies to try to save money.

Excellent.

Excellent.

They were on top of it.

Prices keep going up.

Good, but too expensive!

Ready to be done with all the checking with other insurance companies.

No problem.

Great agent. After one at-fault accident in 25 years with a clean driving record, my premium jumped 25%. I love the agent, but I’ll shop around with others for a better deal.

I recently switched from Allstate to Progressive and don’t have an opinion on them yet. Allstate was great, except for the ever-increasing premiums. They finally priced themselves out of the running.

They’re a bit high in cost.

It’s expensive.

Got good coverage at an affordable price.

Still waiting for my car policies in the mail, along with the certificate of insurance and proof of insurance. Not happy about that at all. I called and requested them, but got no response.

Great, but now the cost is over the top.

I’ve been with Allstate since 1969 for my auto and home insurance. I wouldn’t change.

They need better towing miles for full coverage.

Great, just looking to save money.

I’ve been an Allstate customer for many years. Our coverage has been good, and customer service has been good. My primary concern is the increasing cost.

Great.

They are always very helpful.

Very good locally, but claims are handled remotely and require major attention from the customer.

The rate is higher than most.

Good, but the insurance is expensive.

One of the top insurance companies.

It’s been good, just too expensive.

Since I am a "snowbird," I can suspend my coverage when I’m not there.

I love Allstate.

Prices are always increasing, but I know they’ll take care of me if something happens.

I really prefer using the website. It’s set up very well, though. They can be a bit sticky about paying claims. Use their “preferred contractors” when possible. (Could be worse!)

Allstate has been my choice for over 30 years. I haven’t researched other companies lately to compare rates.

Quality insurance.

Awesome.

Too expensive.

I switched to Progressive. Much lower rates, same coverage.

I have been with Allstate for many years. It is always easy to contact an agent to answer questions I may have about my policy. Any concerns have been handled professionally, respectfully, and promptly. At this time, I am researching possible alternatives to lower auto policy fees. I have found that the car policy charges may be higher than other companies, but no one has been able to offer lower home insurance than what I get with Allstate. So, with all that said, I am still searching for a reduction in car insurance charges along with someone who can match Allstate’s home insurance—at this point, I’m unsure what to do. It seems best to stay with Allstate for the time being.

Good, just a little pricey at this stage of my life.

I haven’t had to deal with them, but from a trust standpoint, I like them. The price for the policy options is too high.

No complaints, but Florida insurance in general is too high.

All calls go to AI. I prefer talking to a live person.

I was happy until I needed full coverage for my car. It was too expensive for me.

Allstate and my agent provided excellent service, but at an ever-increasing price. My comparison shopping indicated that I was paying much more than with other options, so I switched companies.

Great.

I’m happy with Allstate. I had my first horrible car accident, and I was told it was my fault. It was my first car accident ever at age 70, with no tickets and no DWIs. My car was totaled. I was really hoping this accident would be excused since it was my first. I’ve had a driver’s license since I was 16 and have been insured all those years, always with full coverage. I guess the commercial on TV isn’t meant for me. I’m just very disappointed.

I like it.

I haven’t been with them for more than a year, but so far they’ve been good.

I have good coverage with them, and I’ve been happy overall. It’s just that insurance keeps going up, and I’m on a limited income. With everything going up, it’s hard to afford it. I’m 80 and I have a good driving record. I don’t want to have to give up my car, but it looks like I may have to. I’ve checked other companies, but they are higher and the coverage is not as good as what I have.

They raised their price every year.

Great service.

Prices were increasing at a rapid pace, leading to sky-high costs.

Not good. I went from $105 to $127 for no reason.

The rates always climb no matter the situation. I haven’t had a speeding ticket or an at-fault accident in years. My rate still went up after I was rear-ended by a negligent driver.

The price is way too high.

Are we talking about Allstate? I’m no longer with Allstate. Their customer service was good once you got past the automated system. Their prices, though, weren’t great, and I could no longer afford their premium rates.

Never had to use them, but they jacked my insurance rate up, and I’m not happy.

The monthly rate is high.

Simply too costly and poor customer service. Wouldn’t recommend. No explanations at all.

It was hard to find out what discounts I qualify for. I mentioned a few, but they aren’t available with this policy.

Not priced correctly compared to others.

The first year is fine, but then they start raising the price when they think you won’t notice.

Lack of professional knowledge and confusing explanations from both junior and senior staff members. Senior staff sometimes act like they have the right information about policy structure and rules, but they often don’t have current, relevant policy details and facts. It took me several calls and a lot of frustration to get to even a 3-star level of satisfaction. This Allstate office in Bloomfield, NJ lacked enough seasoned staff to answer calls or help customers accurately. The company’s HQ seemed unconcerned with customer satisfaction and focused mainly on collecting payment rather than the customer experience. I once called and spoke with the agent, and his tone felt unconcerned, though he said he would have the issue handled at the time. I don’t remember if there was any positive resolution. I’m sharing this to say: please look carefully and put in extra effort to find another insurer, and especially avoid this Allstate office in Bloomfield, NJ.

Prices keep going up, and it feels like customer loyalty doesn’t matter.

With the increase in the cost of living, I try to understand why companies lure you in with an initial quote that isn’t reasonable based on how old my car is and the fact that I’m a great driver with many years of driving experience. Then, within the first six months, they raise the cost of the policy for no apparent reason. What made it worse is that, after a Google search, I was connected to an insurance salesperson who quoted me a price comparable to what I had with Allstate before I received the letter about the six-month increase. When I agreed to go with them, I was embarrassed to find out I was actually talking to my own insurance company, Allstate. I’m incredibly confused about how she could offer a quote so close to what I already had before the increase, with the exact same coverage, and it was my own company. I’m at a loss for words. Then I was advised by the agent, Michelle, to call Allstate and request that they change my driver status to work mileage and basically claim that I only drive 5,000 miles a year. Either way, it felt very misleading, and I’m disappointed. I wanted to add home coverage once I got comfortable, and I’m also shopping for a slightly used truck. I’m so confused by insurance companies, and I truly hope the choice I made with my current auto insurance company was a good one and that they are 100% honest with me. I wish Allstate had kept their word and left no doubt in my mind, like I have now.

My payment is too high. I’m 72 and drive about 10 miles a week. No tickets and no DUI or accidents. Liability is $138 a month—why is that? My renewal is coming up soon.

Too expensive.

My rate goes up every six months.

They're insanely overpriced! I was being charged $780 per month and switched to another company that charges me $480. Ridiculous.

Not a good value for your money, and you can never talk to your agent when you want or need to.

My insurance went up to $200 for six months.

My Experience with Allstate I honestly believed Allstate was a good insurance company until I discovered what had been happening with my policy. Three years ago, my vehicle was involved in an accident caused by another driver and was totaled. I contacted Allstate to have the vehicle removed from my policy. Instead, the vehicle was suspended, and I continued paying insurance premiums on a vehicle I had not had in my possession for approximately three years. Allstate also handled the claim, so the company was aware that the vehicle had been totaled. After recently discovering this, I realized that I had paid approximately $2,000 in premiums for a vehicle I no longer owned or possessed. I had previously contacted my local agent about the vehicle, but unfortunately, the issue was never properly taken care of. It has now been about two weeks of trying to get this resolved. I have been going back and forth and playing phone tag with Allstate’s corporate office. As of this review, the matter is still being investigated, so I am hopeful that Allstate will make this right and resolve the situation fairly. What is especially frustrating is that my insurance premiums continued to increase over the years, and the explanation I was given was that the increases were due to the area where I lived. I never thought to question whether I was still being charged for a vehicle that had been totaled years earlier. This experience has definitely changed the way I look at my insurance. My advice to anyone with insurance is to pay close attention to your premiums, review your policy regularly, and make sure you know exactly what you are being charged for. Don’t assume everything is correct just because you have been with an insurance company for years. I am still hoping Allstate will resolve this appropriately. How they handle this situation from here will determine whether I can continue to recommend them as an insurance company.

They didn’t fully follow through and advised me incorrectly, which cost me several hundred dollars out of pocket.

I don’t think car insurance should go up when only one car has a claim. We’re trying to switch before Friday.

My last claim was terrible. They were slow to respond, and no one seemed to care about getting my truck fixed. It took almost two months.

High-priced, and the only option to reduce the cost is to lower coverage.

You’re raising my rates, so I’m canceling my coverage.

I haven't had an accident, ticket, or any issues for over 23 years, and my insurance keeps going up!

Their price went up about 60% in two years.

My coverage went up to $3,200 per year. I’ve never had an accident and I’ve never gotten a ticket. One truck doesn’t even run, but I kept the cheapest insurance on it. I’ll be searching soon for cheaper insurance.

Rates are too high for the amount of coverage, which feels low, and I don’t see any discounts.

The price is too high.

They raised the rates after the first year.

Seems expensive.

My coverage is good, but it’s way too expensive. I have an excellent driving record, don’t drive many miles, and every year my rate goes up and up. I’m currently shopping around.

We never get a copy of our insurance. We’re supposed to print our own copy from the website, but we can never get on their site.

Poor. They doubled my rates.

I’ve been with them for a long time, but it seems like my rates keep going up. I’m a retired widow on a fixed income. I don’t drive much and I have no accidents or violations. I really think I’m paying too much and need something cheaper.

It started out good, but even with no accidents or tickets, my premium went up from the original quote after a year.

It’s impossible to get ahold of your agent. No matter what number you dial, it goes to the hub and takes a long time, even if you just need something from your agent. Why bother having an agent then?

I contacted your company, and I ended up with over 40 other people contacting me. Why?

Decent price. I haven’t had any claims in many years, so I don’t really have an opinion about the insurance process.

Allstate is too expensive for what you get.

Allstate is too expensive, and agent access is useless.

Not as informative as I would like. He was speaking so fast that I had to ask him to slow down. It didn’t make me feel comfortable about where I stood as a customer. I hope this can change very soon.

There’s nothing good about charging a senior high insurance, especially if they have a good driving record. I have no violations or tickets, and I don’t travel far from home—my trips are to doctor’s appointments and the grocery store, which is less than 15 miles. No, I wouldn’t recommend you to any senior on a fixed income who only has one car. Goodbye.

My rates go up regardless of how I drive.

I haven’t had any experience with them other than that they raised my rate 10% to renew my current policy.

Not happy. I’m a senior citizen who barely drives 500 miles a year, and I pay almost $300 a month in premiums. I do not recommend them to anyone.

Shop for specific benefits first, and then decide.

Shop around and get approved rates that don’t change over time.

Muchos problemas para poder comunicarnos con un departamento en específico. Varias veces me mandaron a departamentos equivocados y no cuentan con agentes que hablen español. A veces hay mucho tiempo de espera (hasta 40 min) y una vez me colgaron después de esperar 45 min en la línea del celular. Pero después de que contraté a un tasador independiente, me respetaron el avalúo.

It’s very hard to get an answer.

Terrible. My policy was canceled automatically for a declined payment. I had my card closed due to fraud issues and didn’t realize my policy was canceled because I received no notification or phone call, but I was still being charged every month through the automatic withdrawals showing on my statements. That meant I had been driving uninsured for months. I became aware of this because I called to add two more vehicles to my policy and was then told I didn’t have one for the reason above. I bought insurance through General Insurance affiliated with Allstate and called again to ask about adding more vehicles. I was given a quote for $96/month. I agreed, and then I was told she couldn’t offer me that anymore and that I needed to make a payment the next day. Since when do you get a quote, accept it, and then get told it’s no longer offered?

It’s OK, but I would shop around. State Farm is going to get my business.

Worst insurance I’ve ever had. My insurance went up $80 the first month and $50 every month after.

Good, but expensive.

I wouldn’t recommend Allstate at all. They have the worst customer service, and the claims department doesn’t seem to care. They make excuses not to pay.

Allstate is my current insurance, and they’ve pretty much cost me my house of 36 years. A hidden leak in the kitchen should be basic coverage because without a kitchen, you don’t have a functional home.

They keep raising their rates. Terrible insurance.

I saved $750 a year by going with another company.