Is Allstate A Good Insurance Company? Reviews From Over 10,283 Customers

It's a good company. I love the Drive Wise feature they offer.

Make sure you review and ensure you get all that you requested.

The insurance is excellent, but it's too expensive.

Great insurance company!!!

Allstate tends to delay, defend their position, and deny claims on your Home Owners policy.

The customer service was good. I would have liked a bigger discount, but they did reduce it by $25 from what I was paying at State Farm.

Overall, it's satisfactory, although it's difficult to get them to fix basic information changes.

They offer good rates and are easy to work with.

Allstate has been good for me for many years with mediocre pricing.

Expensive.

Good service.

I feel good about their service.

After one year, your rate will increase by at least $50.00.

Excellent customer service.

Excellent

I drive 15 miles a week, so for me, it's very expensive.

They are very friendly, open, and quick.

Always good.

Fast, friendly service.

I haven't been with Allstate for very long, just almost 2 years, and I've never filed a claim or had any accidents. However, anytime I've asked my agent about anything related to my policy, he was always willing to help me out. The monthly fees I am paying for full coverage are fair compared to many other agencies that have offered me the same policy but for more money. What I like the most about this company are two things: the yearly discount on my collision deductible if I don't have any accidents in a year (so far my deductible has dropped $100), and the fact that they can track all my trips through my phone using the Allstate app. If I am driving properly, as I usually do, they will add another discount when renewing my policy. This year, they deducted almost $70 off my renewal for being a safe driver.

Just making sure I am getting the cheapest price. Good.

The company is always looking out for the customer. They search for discounts and whatever they can to save money. During a disaster, they went out of their way to ensure everything was perfect in the end. I feel safe with Allstate.

I really hated to leave the Allstate Milewise program, but my son bought a new car and needed to insure it for a lesser amount.

Very professional.

The bundle option offers good discounts. However, the rates are too high for a safe driver with no accidents or tickets.

Good customer service.

I love Allstate, but we are leaving because they are charging almost $4,000 every six months. It's just way too much now.

The service is good, but the rates have been too high lately!

Living on a fixed income means making sacrifices, and I've had to do that with Allstate. The rates are high, just like everything else. Having coverage on my vehicle is mandatory, otherwise, it's against the law.

Most of the time, I'm satisfied, but I feel like I'm being overcharged for premiums on my SUV.

She was very pleasant and helped me a lot.

Expensive.

They provide excellent customer service and are always available.

There is no communication other than policy renewal.

I've never had a problem.

Wonderful service.

I had a good experience overall. I found better rates for my properties.

AllState is too expensive.

It's too expensive.

They offer fair pricing.

My experience has been good. I'm still suffering from sticker shock from last year. I need lower prices!

Fair deal

It's a fair deal.

They were friendly. I wanted to pay monthly, but I guess I was misunderstood. After I made the change, an agent from Allstate called and assured me I could go monthly. Too late. Oh well, I returned to State Farm with whom I had been my whole life.

Allstate was fine until they raised my rates this year. I've never had a claim, and they did the same with my homeowner's insurance. I've never had a claim there either, so I had to shop around because I needed to save money somewhere.

It was a good experience

Great service.

Be prepared to have all correct information.

It's a good company and we're not changing.

Allstate has been good to me, but when I can get comparable coverage for half the price, I feel I should look into it.

They were great if you got someone competent on the line to help you, but the rate increase was unfair and ridiculously punitive.

There were problems getting the correct amount paid out when I made a claim. I had to escalate the issue to the Senior Vice President to get a proper settlement when a deer hit my truck. There was a $5000 difference between what was paid out when the estimator assessed the value of damage to my truck and the actual estimate done by a local car dealership. The Senior Vice President agreed that the amount of damage done was the amount quoted by the local car dealership.

Check around before choosing. Allstate has been my choice for years.

It has been good, but too expensive.

I've been a faithful customer, but I don't get enough of a break on coverages when there is rarely, if ever, a claim.

They are alright, but for no apparent reason, my insurance went up by $100 a month. I have had no accidents or tickets, and it is becoming unaffordable.

I don't appreciate that I can't opt out of automatic checking. When I make online purchases, my bank often shuts down my card until I call them or get a new one. Consequently, when my insurance payment is due, it won't accept the new card. I also need a new card sent to me. Thanks.

Everything is good, nothing is bad.

The insurance is good, but a little high.

Claims are processed very quickly. However, premiums are very high compared to other companies. I am retaining Allstate for my homeowners insurance as I have had superior service when filing claims.

I can't get the price to go down. It's just too high.

I felt like just a number, not a valued customer. The representative seemed too busy to attend to walk-in customers.

Too high.

Ensure to check everything, especially the rates for senior citizens and individuals with disabilities who drive maybe twice a week and always stay close to home.

I opted for a paperless account but found it hard to get in touch with a person.

I've been trying to get my payment date changed since December! It's still not fixed and I'm receiving cancellation notices on top of it. I'm done with them due to their inability to get things done correctly.

Too expensive.

There isn't much support available.

I don't recommend Allstate. They seem to overcharge, which is ridiculous.

Allstate is expensive.

They were fine until they had issues with their billing system. They dropped my RV insurance and when I was rear-ended, they claimed it was my fault and compensated me inadequately. When I called to cancel my granddaughter's policy, they failed to do so, causing my policy to default despite making my payments. If they can't hire staff who can take notes accurately and perform their jobs correctly, they might need to consider hiring people who understand and speak English fluently.

My wife and I, both over 55, found All State's rates to be excessively high.

When I inquired about a lower cost for my 2006 auto, which I only drive an average of 3 miles per day over a year's time, I received a dismissive response and a mere 10 cent discount. My monthly payment was twice that of Progressive's!

The prices are outrageous.

They increased my rate for no apparent reason. I have no tickets, DUIs, or claims, and I've always paid my premium on time.

I feel Allstate takes me for granted. I have both life insurance and vehicle insurance with them. Occasionally, I am sent surveys, but I have little contact with them other than monthly reminders when my insurance payment is due. Despite not having any accidents in at least six years, my premiums increase every six months.

The agents are friendly and they have been helpful with any questions I have. However, the rates just keep getting higher. My rate just went up again even though I have a clean record.

It's great, but I pay too much.

They will offer you a good rate for six months, then unexpectedly increase your rate significantly for no apparent reason.

I feel that the rates for drivers who only drive 7k miles are too high for full coverage with no accidents.

Very expensive.

The price is too high. It shouldn't be based on credit score.

I have no tips to offer. They are too expensive and do not work with long-term clients (17 years) to save them money.

I don't drive my car every day, so why does the Drive Wise need to be on?

They provide good customer service when claims are filed. However, their prices are not competitive and they are inflexible when asked to negotiate. I wonder why they are so much higher than other companies for the exact same coverage. They offered to reduce coverage to lower the cost. But why would anyone do that?

It's expensive and not helpful.

I'm considering a change because I have a very high deductible and lack substantial coverage.

I think the overall price for coverage is too high. I have 4 vehicles and only 2 drivers. One of those drivers hardly leaves the house unless she is with me, so we don't drive all 4 all the time. I understand the problems with all the lost vehicles and claims, but I don't feel I should have to foot the bill on the vehicles I have that only have liability. I also think you should give a discount for customers that have been loyal and long-lasting customers. Instead, our premiums go up every six months. As far as the ability to file a claim, you're pretty good.

I was not treated fairly by some of the individuals in the claims department. I had a legitimate claim that the adjuster was aware of, yet I was given low settlement offers. Interestingly, my next-door neighbor had the same policy and identical damages, but they were offered and settled for four times the amount I was offered. This was not a pleasant experience at all. I am more than willing to provide a detailed report if you are interested.

It's too expensive.

I don't appreciate the underwriters making conclusions about circumstances that a client was not aware of. They ended up not renewing the policy, forcing their client to find someone else. Just for liability insurance, it cost $700 a month.

I was denied renewal for my policy coming up in February. I was advised to contact all the minor consumer reporting companies and request them not to report to the three major credit bureaus. I started with LexisNexis. Before I could get to the others, I received a letter from LexisNexis stating they would no longer be reporting. On the same day, I also received a non-renewal notice from Allstate. Interestingly, the notice stated that the consumer reporting at LexisNexis did not influence their decision. It's quite a coincidence that I receive a non-renewal notice on the same day as LexisNexis's letter.

I have been with Allstate for over 50 years, but their extremely high rates are turning me towards other companies.

They doubled their policy for the following year. When I called them about it, they said there was nothing they could do. That's just the way it is.

I had a bad experience. My agent doesn't call back. I've been trying to get in touch with this person for a year, leaving messages, trying to inform him that my car is being vandalized, but still no callbacks. It's hard to get another agent with this company. I have to fill out paperwork, which is too much of a hassle. It's a waste of time!

Started out good

They should call periodically to update customers and adjust rates to be competitive.

I am extremely displeased with Allstate. I feel like I'm being penalized for an accident that wasn't my fault. They compensated me for the accident, but then increased my rates by the same amount they paid out. Furthermore, the service provided by Jeff Tucket's team, particularly Deanna and Krista, has been subpar. Krista sold me a home policy with promises she couldn't keep, and I regret switching from my previous home insurance. Allstate couldn't even match the same coverages. The only competent person there seems to be Zach Perry, who goes above and beyond to assist his clients. Deanna, or Dianna, made mistakes on my policy and when I asked to speak to her boss, Jeff, she made disparaging comments about him. I was surprised by her unprofessionalism. I am now looking for a new insurance company as Allstate keeps raising their prices.

When I got insurance for my truck, which is almost 20 years old, the cost was too high. I was charged $500 for six months, which I find ridiculous. I was never informed that I had to sign anything to decline uninsured motorist coverage, and now I'm being charged for something I didn't want from the start. I'm considering cancelling my insurance unless this charge is reversed. I believe I should have been informed about this at the start of my policy, rather than being told later that I owe almost $200 for something I didn't want. I'm disappointed with Allstate Insurance and I wouldn't recommend them to others. I feel like I've been ripped off.

Go somewhere else. Allstate's prices are outrageously high.

I've been trying to get a hold of my agent for six months with no return telephone calls or emails.

Overpriced.

My representative, Domingo, hasn't responded to my emails or calls to answer my questions. I've called six times, left messages, and emailed four times. His only response to the email is that he's not in the office. I've been trying to reach him for six months with no response. In my opinion, he shouldn't be in that position. After taking my money, he seems to have ignored me, which I find very unprofessional.

They only communicate during the renewal period.

I've never met the agent. The service is overpriced. I pay a high dollar amount and it's too expensive to file a claim. I'm considering changing providers.

This is just a so-so insurance. There's no wow factor. They don't offer any discounts for loyalty. Every six months, they raise the rates. It's unfair to be penalized for people who own super cars and drive irresponsibly. It seems like the agents are still trying to learn their job.

If you're looking for expensive auto insurance, Allstate is spot on. I never had a chance to speak with Dante, my assigned agent, even after reaching out to him with a question. I strongly advise against using Allstate for your auto insurance.

My insurance increased to a price higher than I could afford. The reason given was my age, despite having no tickets or claims in the last year.

The communication is very poor; they rarely get back to you. If you file a claim, it's all on you to get answers because they don't provide any information.

The price changes without any information on your policy.

The premiums have continued to increase every renewal period for the last five years.

They are all about money, not flexible for the current climate with customers losing jobs. It's either pay them or you get dropped. I would not recommend them to anyone!

The auto insurance rates are forcing me to consider other carriers in the future.

The auto and home policy is too expensive.

They are high-priced and not willing to give any senior citizen any discounts or low-cost auto insurance, regardless of who they are.

The premium is extremely high.

Shop around! They are more expensive compared to many other companies.

My biggest issue with All State is that I've only been with them for six months, and when I went to renew, they increased my policy by $200. When I spoke to customer service, their attitude was dismissive, as if 'it is what it is'. I'm not sure if all insurance companies do this, as I haven't experienced it yet, but the customer service representative just didn't seem to care. All he told me was to let him know when I get a new company.

Dealing with a claim with Allstate has been a challenging experience. They tend to offer lower payments and prolong the process for months. It's been 9 months and they've only paid two-thirds of what's owed. I had to escalate the issue to the State of Ohio and am considering getting a lawyer involved. Despite having a leaking roof and stained walls, they were only willing to pay $40 for labor and paint for a 12 x 12 room, which is barely enough to cover the cost of paint. They often cite depreciation and pre-existing conditions to reduce the payments to a client. I would recommend seeking insurance from a company that is more reliable in settling their claims.

I'm amazed by the constant increases. I've never had an accident and received only one ticket about 40 years ago. I drive perhaps 30 miles a week and I'm on the Mile Wise program. I don't think it's very good.