Is Allstate A Good Insurance Company? Reviews From Over 10,658 Customers

The agent was great.

I haven't had many accidents over the years that I've been with them, but they've handled claims without any problems.

I am very pleased with the service. Zoe Chambers was excellent in connecting me with the right people.

The rate decreases every 6 months and it's the cheapest car insurance with the lowest deductible.

The service is very good.

The rates are poor. The cost increases, even without any infractions.

I am not satisfied with the customer service and constant rate increases. I cannot get an appointment with the agent. So, I'm saying 'bye, bye'!

With the devices in the vehicle, the billing was erratic at times, even twice per month occasionally. There was a complete recap of rapid stops and fast driving, etc.

The agency is good, but Allstate's premium is too high.

I was very well taken care of.

Good. Matt has always been very helpful with any questions I've had.

Their prices are a bit high, but their customer service is great.

They are overcharging.

Very good.

The rate increases by approximately 10% every year.

Very easy to deal with. Friendly customer service.

The Josh Knowles agency went above and beyond. If I hadn't faced a hardship, I would still be with them.

Look for better prices.

Since I joined Allstate, I have had no accidents. Therefore, I am not in a position to evaluate their service.

If you don't mind increasing payments from one month to the next, then they might be a good fit for you.

It's too expensive for me, but it's good insurance.

I had no claims to file or other issues to discuss, so I don't have much to say about customer service interaction.

They are quite overpriced, but they are helpful.

It's a good company. I love the Drive Wise feature they offer.

Make sure you review and ensure you get all that you requested.

The insurance is excellent, but it's too expensive.

Great insurance company!!!

Allstate tends to delay, defend their position, and deny claims on your Home Owners policy.

The customer service was good. I would have liked a bigger discount, but they did reduce it by $25 from what I was paying at State Farm.

Overall, it's satisfactory, although it's difficult to get them to fix basic information changes.

They offer good rates and are easy to work with.

Allstate has been good for me for many years with mediocre pricing.

Expensive.

Good service.

I feel good about their service.

After one year, your rate will increase by at least $50.00.

Excellent customer service.

Excellent

I drive 15 miles a week, so for me, it's very expensive.

They are very friendly, open, and quick.

Always good.

Fast, friendly service.

I haven't been with Allstate for very long, just almost 2 years, and I've never filed a claim or had any accidents. However, anytime I've asked my agent about anything related to my policy, he was always willing to help me out. The monthly fees I am paying for full coverage are fair compared to many other agencies that have offered me the same policy but for more money. What I like the most about this company are two things: the yearly discount on my collision deductible if I don't have any accidents in a year (so far my deductible has dropped $100), and the fact that they can track all my trips through my phone using the Allstate app. If I am driving properly, as I usually do, they will add another discount when renewing my policy. This year, they deducted almost $70 off my renewal for being a safe driver.

Just making sure I am getting the cheapest price. Good.

The company is always looking out for the customer. They search for discounts and whatever they can to save money. During a disaster, they went out of their way to ensure everything was perfect in the end. I feel safe with Allstate.

I really hated to leave the Allstate Milewise program, but my son bought a new car and needed to insure it for a lesser amount.

Very professional.

The bundle option offers good discounts. However, the rates are too high for a safe driver with no accidents or tickets.

Good customer service.

I love Allstate, but we are leaving because they are charging almost $4,000 every six months. It's just way too much now.

The service is good, but the rates have been too high lately!

Living on a fixed income means making sacrifices, and I've had to do that with Allstate. The rates are high, just like everything else. Having coverage on my vehicle is mandatory, otherwise, it's against the law.

Most of the time, I'm satisfied, but I feel like I'm being overcharged for premiums on my SUV.

She was very pleasant and helped me a lot.

Expensive.

They provide excellent customer service and are always available.

There is no communication other than policy renewal.

I've never had a problem.

Wonderful service.

I had a good experience overall. I found better rates for my properties.

Mediocre... They sent me three policy cancellation notices because of non-payment, even though I already had auto-pay set up. Therefore, I cancelled the policy!

I believe it's too expensive for my 15-year-old vehicle.

As usual, pricing keeps increasing without any explanation. I'm afraid to file a claim, as that gives Allstate the green light to increase rates again. Frankly, I completely dislike the insurance industry and their agents. We need some serious, honest competition in this industry.

No one there can provide satisfactory answers to my questions about the Drivewise discount. Considering the rates and the fact that I've never made a claim on my policies, you would think they would at least show some appreciation.

Very poor! We have a clean and good driving record and have been loyal customers. However, after buying a newer car, our rates more than doubled. I am now seeking coverage elsewhere and would never recommend this company.

It's disappointing! They seem to only care about the money!

Their MileWise program is too expensive.

They're good for 6 months, then their rates go up. Beware.

I wouldn't recommend getting this insurance. It's too expensive and the company's communication is poor.

I never heard from them about checking for a better rate!

My insurance has increased every year. It has become as high as my car note despite having no accidents. I can't afford it.

They don't tell you everything and end up charging you double for their supposedly discounted mileage program.

The communication was terrible. My rates increased every month without any notice.

Honestly, I don't know what to say about the experience other than it's mediocre. I left State Farm due to overpriced coverage and now I'm experiencing the same thing with my premium at Allstate. Let me add, State Farm is trying to convince me to come back as a customer because they are offering me a lower rate.

I pay money for insurance every month. However, when it's time to make a claim, you get the run around before your vehicle is repaired.

Too expensive.

I recommend finding a cheaper insurance.

They never answer the phone.

So far, it's okay, but expensive.

Things were good until the recent policy renewals.

The service has been excellent, but the cost is extremely high.

This insurance doesn't help when you need it the most.

As a long-time customer, I had to switch to another company to find better rates for both auto and home insurance.

They don't know how to rate drivers properly. Their policy for payments is horrible.

It's too expensive for those with low daily mileage and women.

I can't get the price to go down. It's just too high.

I felt like just a number, not a valued customer. The representative seemed too busy to attend to walk-in customers.

Too high.

Ensure to check everything, especially the rates for senior citizens and individuals with disabilities who drive maybe twice a week and always stay close to home.

I opted for a paperless account but found it hard to get in touch with a person.

I've been trying to get my payment date changed since December! It's still not fixed and I'm receiving cancellation notices on top of it. I'm done with them due to their inability to get things done correctly.

Too expensive.

There isn't much support available.

I don't recommend Allstate. They seem to overcharge, which is ridiculous.

Allstate is expensive.

They were fine until they had issues with their billing system. They dropped my RV insurance and when I was rear-ended, they claimed it was my fault and compensated me inadequately. When I called to cancel my granddaughter's policy, they failed to do so, causing my policy to default despite making my payments. If they can't hire staff who can take notes accurately and perform their jobs correctly, they might need to consider hiring people who understand and speak English fluently.

My wife and I, both over 55, found All State's rates to be excessively high.

When I inquired about a lower cost for my 2006 auto, which I only drive an average of 3 miles per day over a year's time, I received a dismissive response and a mere 10 cent discount. My monthly payment was twice that of Progressive's!

The prices are outrageous.

They increased my rate for no apparent reason. I have no tickets, DUIs, or claims, and I've always paid my premium on time.

I feel Allstate takes me for granted. I have both life insurance and vehicle insurance with them. Occasionally, I am sent surveys, but I have little contact with them other than monthly reminders when my insurance payment is due. Despite not having any accidents in at least six years, my premiums increase every six months.

The agents are friendly and they have been helpful with any questions I have. However, the rates just keep getting higher. My rate just went up again even though I have a clean record.

It's great, but I pay too much.

They will offer you a good rate for six months, then unexpectedly increase your rate significantly for no apparent reason.

I feel that the rates for drivers who only drive 7k miles are too high for full coverage with no accidents.

Very expensive.

The price is too high. It shouldn't be based on credit score.

I have no tips to offer. They are too expensive and do not work with long-term clients (17 years) to save them money.

I don't drive my car every day, so why does the Drive Wise need to be on?

They provide good customer service when claims are filed. However, their prices are not competitive and they are inflexible when asked to negotiate. I wonder why they are so much higher than other companies for the exact same coverage. They offered to reduce coverage to lower the cost. But why would anyone do that?

It's expensive and not helpful.

I'm considering a change because I have a very high deductible and lack substantial coverage.

I think the overall price for coverage is too high. I have 4 vehicles and only 2 drivers. One of those drivers hardly leaves the house unless she is with me, so we don't drive all 4 all the time. I understand the problems with all the lost vehicles and claims, but I don't feel I should have to foot the bill on the vehicles I have that only have liability. I also think you should give a discount for customers that have been loyal and long-lasting customers. Instead, our premiums go up every six months. As far as the ability to file a claim, you're pretty good.

I was not treated fairly by some of the individuals in the claims department. I had a legitimate claim that the adjuster was aware of, yet I was given low settlement offers. Interestingly, my next-door neighbor had the same policy and identical damages, but they were offered and settled for four times the amount I was offered. This was not a pleasant experience at all. I am more than willing to provide a detailed report if you are interested.

It's too expensive.

I don't appreciate the underwriters making conclusions about circumstances that a client was not aware of. They ended up not renewing the policy, forcing their client to find someone else. Just for liability insurance, it cost $700 a month.

I was denied renewal for my policy coming up in February. I was advised to contact all the minor consumer reporting companies and request them not to report to the three major credit bureaus. I started with LexisNexis. Before I could get to the others, I received a letter from LexisNexis stating they would no longer be reporting. On the same day, I also received a non-renewal notice from Allstate. Interestingly, the notice stated that the consumer reporting at LexisNexis did not influence their decision. It's quite a coincidence that I receive a non-renewal notice on the same day as LexisNexis's letter.

I have been with Allstate for over 50 years, but their extremely high rates are turning me towards other companies.

They doubled their policy for the following year. When I called them about it, they said there was nothing they could do. That's just the way it is.

I had a bad experience. My agent doesn't call back. I've been trying to get in touch with this person for a year, leaving messages, trying to inform him that my car is being vandalized, but still no callbacks. It's hard to get another agent with this company. I have to fill out paperwork, which is too much of a hassle. It's a waste of time!