Is Allstate A Good Insurance Company? Reviews From Over 12,019 Customers

Allstate is a good company to cover your insurance needs, but the rates keep rising.

Allstate is the most reasonable I can find.

A lot better than any other insurance I have ever had.

Allstate doesn't give the best rates, but the agents are customer-friendly and knowledgeable.

Initially getting started, they made it seem as if I was "home" and would not need to ever look anywhere else for insurance; plus customer service was nice. Then, I was asked to download the app, which I now know means that all communications have been averted and any and all questions will be using the app.

Allstate is a great company, but the rates keep increasing every year. I guess this happens with every insurance company. Insuring in NY is expensive.

I have never been in favor of my rates increasing when I have no claims.

Good service, but like all insurance companies, they never drop rates.

Not bad, but it was too expensive for me.

I really like Allstate. They offer good coverage and ease of use, especially with their app. However, my policy keeps increasing each time I renew, and it has reached a point where I am not happy paying this much for the same coverage.

The experience with the car insurance was okay, not exceptional but satisfactory.

It was easy. I gave them money every 6 months. I never got in an accident or ticket for 10 years, but prices just keep going up. I don't drive much either.

All good. Premiums are high, but all insurers' premiums are high. I will keep them for my auto and home insurance.

Allstate is a good company. I just need to find something cheaper. I live on a very strict budget and need to find something more affordable.

Excellent company. Competitive pricing, great customer service, fast claim handling, and great supplemental services. I recommend Allstate when choosing auto insurance!

My experience with Allstate was great. They are very caring, professional, and helpful.

So far, good.

Insurance coverage and their office were fine, but the cost of insurance increases a lot each year. I have been driving for 60 years with 3 claims and have to shop around for coverage I can afford.

Overall excellent. They made a mistake once and won't reimburse. Rates have gone up even after dropping one vehicle.

Good company.

For our needs, it is excellent. They are very customer-oriented. Other people's needs may vary, so it depends on each case, but I always believe you get what you pay for in most cases.

I've been with them for over 30 years and have been very satisfied with their service.

Haven’t had any issues, just shop for rates with other companies when we are about to reach our renewal deadline.

I have filed no claims on my older, low mileage car, yet the premium remains the same. This might be average practice for auto insurance. I'm just shopping around.

My agent is excellent; I never have any problems with her. She gets things done fast and on point. The only problem I have is with roadside service. I have to pay out-of-pocket and then get reimbursed, which is not good for me because I usually don’t have the money in my pocket to do it. That’s why I carry insurance.

I have been with the same agent (who owns the agency) for over 30 years, and the service and recommendations are excellent.

I was searching for a new policy, and they were the best that I found that day. They have been great.

Great company.

It's great. However, the discounts should be higher for good drivers who are 65 years old.

First, check the pricing strategy.

My only complaints with ALLSTATE are that they are too expensive and back in the 70's, I had a problem when they would not cover a business claim I had after a tornado in PA.

Allstate is a great company with dedicated agents to assist clients.

The agents are fine, but the prices are too high.

I have nothing bad to report except that the insurance rates could be lower. Thank you.

Straight to the point, no problems, great agents.

In South Carolina, rates should be cheaper for those with no DWI, no tickets, and no accidents, especially for seniors. Why don't we have cheaper rates?

The price continues to increase.

The service is great, but the auto premium is high if you bundle services.

The price is good.

It's expensive. I recommend shopping around.

Great customer service provided by Catrina.

They provide excellent customer service and go the extra mile to find discounts. When I called my agent's office, I got a very nice, very knowledgeable young lady who helped me find a premium that fit my budget.

They claimed I was at fault in a fender bender. However, I was sitting still and the other car hit my front.

Great!

Great, I need proof of how long I have been with Allstate. This is very important. Please provide it as soon as possible. Thank you.

Good service, flexible prices.

It's hard to get an agent to answer questions.

They are trustworthy.

It's too expensive, which is why I am looking for another provider.

Check and recheck policy features.

Great follow-up.

Very kind person and very reliable in helping me with some issues.

They drastically raised my rate after just one minor accident.

Great service and staff.

Very good.

The service is good, but it's expensive.

Allstate was the first insurance company that provided me with car insurance after I had an accident. They have reasonable pricing. I also have my house insured with them.

The policy is too high.

Shop around before enrolling.

No one can match their prices.

Not particularly well, based on the recent auto accident where I was hit from behind. Allstate stepped in to represent me against State Farm, the insurer of the individual who demolished my vehicle by rear-ending me. I lost approximately $3,500 on the value of my car, which I needed to replace it with one in the same condition.

Shop around really well when you go to cancel. Your agent will not take your call. I had to call, send texts, and send a letter just to cancel.

The first 6 months my premium was raised twice. Every time I renewed, they raised it. That's why I left Allstate.

They keep increasing the cost of auto insurance payments.

My agent was nice, but other than that, I found out I couldn’t pay my policy with a money order. I no longer had a bank card or credit card, so that was the only means I could pay for my insurance. They didn’t accept the money order. A lady from Allstate told me to get somebody to pay it with their card, and I could give them the money order. I told her I don’t have the means to do all that extra stuff. Either they take the payment, or we just go to court. That’s what I told her. I’m a single parent, and I live paycheck to paycheck.

Allstate increased my rates threefold without any notice. I'm a senior citizen and I can't afford this any longer. I had trusted Allstate, but not anymore. This is for my car and my friend's home.

Customer service was exceptionally good, but the auto policy was expensive!

Regardless of how long or how many times you have been with Allstate, they're all about themselves. I thought as I got older and drove less, my insurance would go down, but that's not the case.

My renewal notice reported fictitious estimated miles driven per year. They claim this is based on information from oil changes and registration. The numbers were completely wrong, so I have to send pictures of my mileage from my vehicles. Now I have to wait seven days for them to correct it.

I would shop around for a lower rate. Allstate is very expensive.

Twice as expensive for less coverage.

Good at first, but the price keeps going up.

My policy went up four months after I signed with Allstate. It's just too much for my car and driving record.

They are very expensive and they don't work well with their clients.

It seemed like I was getting a great deal at first, but then they came back and charged me more money 3 months later. Then my insurance went up! I went to another company and they cut my cost literally in half.

I didn’t receive notifications when my policy lapsed. I had my policy on auto-pay through a credit card. The card expired, and I didn’t know until I checked my credit card website to pay the bill. If the agency had been open the day I caught it, I could have saved my policy. The woman I spoke to was very rude. Moral of the story: no auto-pay for me. I’ll stick to the good old days and speak to a human. GEICO was a better and cheaper company than Allstate; I should have never switched. I realize it was my fault for the lapse, but I am 46 years old, and it was the first time I ever let a policy lapse. I work 12-16 hour days, and my kids are in all sorts of sports, so I am busy on my days off. Notifications help. Allstate isn’t very good with reminders. I paid more with Allstate than with GEICO, but at least GEICO sends a reminder via text when your policy is due and when it will be taken out.

Review the written policy thoroughly and be aware of policy updates that may reduce your coverage.

I haven't had any claims to evaluate their service, but my rates keep going up even with bundling.

I would tell them to try to qualify for all discounts available. I would also tell them that no matter how good your driving record is, All-State will find a way to raise your premiums.

They are not good for people who have expensive vehicles. The price increases are insane!

Too expensive and they really don’t offer a discount for multiple vehicles.

Britton Bertram, who heads up Allstate, refuses to return phone calls and emails. Also, he took away my direct withdrawal discount because a payment was missed through no fault of my own. They also raised my rates because of two accidents where I was hit from behind and a hit and run.

Their rates are high. I've never had a claim, so I can't comment on that.

I have a 9-year-old car, and the insurance seems very expensive for an 85-year-old man. It's over $1600 for a year.

Very high priced. No tickets, no accidents, senior citizen with homeowners insurance. Extremely overpriced.

Rates start low, then they raise them 20-25% each year after.

It was okay in the beginning. For the first 6 months, I started at $86 a month, then it went up to $106, and now it's going up to $120. I have not had any accidents or tickets, and I'm just told that prices are going up everywhere.

Not the same Allstate. They will increase your bill every 3 months and won't even change your payment date so that you will not be late.

The service is okay but expensive. I wish they would write car policies for 12 months and also take into consideration the driving habits of the vehicle owners, as I really don’t drive that much.

Raising my fee by $60 a month with no explanation is not acceptable.

I was notified through mail after the renewal date, and they withdrew over $1,000, saying they couldn't do anything to help. There was no help on a comprehensive claim. I had to go into the office myself because my claim was closed out as completed. Their recommended shop didn't order my parts and forgot about me. I paid for coverages, including glass, and they didn't cover the approved items. They paid my claim out for a little over half of the actual damages.

Prices too high.

With Allstate for over 20 years, never had a big claim. Only two minor fender benders. No medical, no property damage, no DUI, no tickets. And my rates still went up with no mercy.

I'm not happy. I have yet to have a personal conversation with my 'agent'.

I had a good agent until he moved on to another company. The new agent doesn't seem interested in helping you save money or in retaining you as a customer.

They take advantage of the situation and do not work with the client. The road service is horrific. They damaged my truck and gave me the runaround for 2 weeks. Then, they told me to email them. Wow.

Like many insurance companies, they offer a good price at the start but significantly increase it when it's time to renew.

The service was great, but the rates were going through the roof!

There is no discount for seniors or retirees.

Excellent service.

They're good, but they keep raising the price.

It's very expensive. There are no discounts for seniors, even if you only drive 5 miles a week.

Way too expensive.

The price just keeps going up. We have not filed any claims in about 15 years. Our homeowners insurance has doubled in the last 3 years.

There needs to be a dedicated agent for the customer, not just a secretary to answer the phone.

It's hard to reach a person. When you finally get through to customer service, they tell you that you need to speak to an independent individual that you have never even engaged with before.

It's way too expensive. They raised my rates without any notification.

Allstate should not allow a no-fault accident to be on record. It's their responsibility to ensure the fault of the accident is properly registered!

At first, they offer low prices but with high deductibles.

They are hard to contact and expensive.

I started a new policy with them and within three months, I was dropped. They claimed my information was incorrect and provided no other explanation except that they were dropping me. I subsequently switched to Geico.

An okay rate, but adjustment is needed.

The auto insurance rates are extremely high despite having no tickets or accidents. It seems like there are arbitrary increases just to boost their profits. Go figure?

It's too expensive, which is why I'm switching.

The prices just keep increasing.

They bait you in with a low price, only to raise it without any accidents.

It was okay, just got expensive.

They slowly increased my rate every month.

The rates keep increasing without any benefits for loyalty, other than mere lip service.

They were great at first, but then they transferred me from a group policy to an individual one without informing me. This is bad business practice.