Is Allstate A Good Insurance Company? Reviews From Over 10,283 Customers

Allstate is the most reasonable I can find.

A lot better than any other insurance I have ever had.

Allstate doesn't give the best rates, but the agents are customer-friendly and knowledgeable.

Initially getting started, they made it seem as if I was "home" and would not need to ever look anywhere else for insurance; plus customer service was nice. Then, I was asked to download the app, which I now know means that all communications have been averted and any and all questions will be using the app.

Allstate is a great company, but the rates keep increasing every year. I guess this happens with every insurance company. Insuring in NY is expensive.

I have never been in favor of my rates increasing when I have no claims.

Good service, but like all insurance companies, they never drop rates.

Not bad, but it was too expensive for me.

I really like Allstate. They offer good coverage and ease of use, especially with their app. However, my policy keeps increasing each time I renew, and it has reached a point where I am not happy paying this much for the same coverage.

The experience with the car insurance was okay, not exceptional but satisfactory.

It was easy. I gave them money every 6 months. I never got in an accident or ticket for 10 years, but prices just keep going up. I don't drive much either.

All good. Premiums are high, but all insurers' premiums are high. I will keep them for my auto and home insurance.

Allstate is a good company. I just need to find something cheaper. I live on a very strict budget and need to find something more affordable.

Excellent company. Competitive pricing, great customer service, fast claim handling, and great supplemental services. I recommend Allstate when choosing auto insurance!

My experience with Allstate was great. They are very caring, professional, and helpful.

So far, good.

Insurance coverage and their office were fine, but the cost of insurance increases a lot each year. I have been driving for 60 years with 3 claims and have to shop around for coverage I can afford.

Overall excellent. They made a mistake once and won't reimburse. Rates have gone up even after dropping one vehicle.

Good company.

For our needs, it is excellent. They are very customer-oriented. Other people's needs may vary, so it depends on each case, but I always believe you get what you pay for in most cases.

I've been with them for over 30 years and have been very satisfied with their service.

Haven’t had any issues, just shop for rates with other companies when we are about to reach our renewal deadline.

I have filed no claims on my older, low mileage car, yet the premium remains the same. This might be average practice for auto insurance. I'm just shopping around.

My agent is excellent; I never have any problems with her. She gets things done fast and on point. The only problem I have is with roadside service. I have to pay out-of-pocket and then get reimbursed, which is not good for me because I usually don’t have the money in my pocket to do it. That’s why I carry insurance.

I have been with the same agent (who owns the agency) for over 30 years, and the service and recommendations are excellent.

I was searching for a new policy, and they were the best that I found that day. They have been great.

Great company.

It's great. However, the discounts should be higher for good drivers who are 65 years old.

First, check the pricing strategy.

My only complaints with ALLSTATE are that they are too expensive and back in the 70's, I had a problem when they would not cover a business claim I had after a tornado in PA.

Allstate is a great company with dedicated agents to assist clients.

The agents are fine, but the prices are too high.

I have nothing bad to report except that the insurance rates could be lower. Thank you.

Straight to the point, no problems, great agents.

In South Carolina, rates should be cheaper for those with no DWI, no tickets, and no accidents, especially for seniors. Why don't we have cheaper rates?

The price continues to increase.

The service is great, but the auto premium is high if you bundle services.

The price is good.

It's expensive. I recommend shopping around.

Great customer service provided by Catrina.

They provide excellent customer service and go the extra mile to find discounts. When I called my agent's office, I got a very nice, very knowledgeable young lady who helped me find a premium that fit my budget.

They claimed I was at fault in a fender bender. However, I was sitting still and the other car hit my front.

Great!

Great, I need proof of how long I have been with Allstate. This is very important. Please provide it as soon as possible. Thank you.

Good service, flexible prices.

It's hard to get an agent to answer questions.

They are trustworthy.

It's too expensive, which is why I am looking for another provider.

Check and recheck policy features.

Great follow-up.

Very kind person and very reliable in helping me with some issues.

They drastically raised my rate after just one minor accident.

Great service and staff.

Very good.

The service is good, but it's expensive.

Allstate was the first insurance company that provided me with car insurance after I had an accident. They have reasonable pricing. I also have my house insured with them.

The policy is too high.

Shop around before enrolling.

No one can match their prices.

Great customer support and flexible rates.

I have a 9-year-old car, and the insurance seems very expensive for an 85-year-old man. It's over $1600 for a year.

Very high priced. No tickets, no accidents, senior citizen with homeowners insurance. Extremely overpriced.

Rates start low, then they raise them 20-25% each year after.

It was okay in the beginning. For the first 6 months, I started at $86 a month, then it went up to $106, and now it's going up to $120. I have not had any accidents or tickets, and I'm just told that prices are going up everywhere.

Not the same Allstate. They will increase your bill every 3 months and won't even change your payment date so that you will not be late.

The service is okay but expensive. I wish they would write car policies for 12 months and also take into consideration the driving habits of the vehicle owners, as I really don’t drive that much.

Raising my fee by $60 a month with no explanation is not acceptable.

I was notified through mail after the renewal date, and they withdrew over $1,000, saying they couldn't do anything to help. There was no help on a comprehensive claim. I had to go into the office myself because my claim was closed out as completed. Their recommended shop didn't order my parts and forgot about me. I paid for coverages, including glass, and they didn't cover the approved items. They paid my claim out for a little over half of the actual damages.

Prices too high.

With Allstate for over 20 years, never had a big claim. Only two minor fender benders. No medical, no property damage, no DUI, no tickets. And my rates still went up with no mercy.

I'm not happy. I have yet to have a personal conversation with my 'agent'.

I had a good agent until he moved on to another company. The new agent doesn't seem interested in helping you save money or in retaining you as a customer.

They take advantage of the situation and do not work with the client. The road service is horrific. They damaged my truck and gave me the runaround for 2 weeks. Then, they told me to email them. Wow.

Like many insurance companies, they offer a good price at the start but significantly increase it when it's time to renew.

The service was great, but the rates were going through the roof!

There is no discount for seniors or retirees.

Excellent service.

They're good, but they keep raising the price.

It's very expensive. There are no discounts for seniors, even if you only drive 5 miles a week.

Way too expensive.

The price just keeps going up. We have not filed any claims in about 15 years. Our homeowners insurance has doubled in the last 3 years.

There needs to be a dedicated agent for the customer, not just a secretary to answer the phone.

It's hard to reach a person. When you finally get through to customer service, they tell you that you need to speak to an independent individual that you have never even engaged with before.

It's way too expensive. They raised my rates without any notification.

Allstate should not allow a no-fault accident to be on record. It's their responsibility to ensure the fault of the accident is properly registered!

At first, they offer low prices but with high deductibles.

They are hard to contact and expensive.

I started a new policy with them and within three months, I was dropped. They claimed my information was incorrect and provided no other explanation except that they were dropping me. I subsequently switched to Geico.

An okay rate, but adjustment is needed.

The auto insurance rates are extremely high despite having no tickets or accidents. It seems like there are arbitrary increases just to boost their profits. Go figure?

It's too expensive, which is why I'm switching.

The prices just keep increasing.

They bait you in with a low price, only to raise it without any accidents.

It was okay, just got expensive.

They slowly increased my rate every month.

The rates keep increasing without any benefits for loyalty, other than mere lip service.

They were great at first, but then they transferred me from a group policy to an individual one without informing me. This is bad business practice.

The initial rates were reasonable. However, when I notified them of my spouse's passing, my auto rate jumped by $210. Many other vendors allow a 'widower' status. Alstate effectively told me they couldn't help.

Too expensive.

I have never had an accident, yet Allstate keeps raising my rates.

I just don't like the price.

They are sticking to their original inspector's guess (from when I bought the house 3 years ago) that this house still has the original roof (28 years old). Google Earth Historical Imagery clearly shows that the roof was replaced 8 years ago. This means they will only cover my roof at 25% of the replacement cost, as opposed to the 76% that they should be covering it. They insist on seeing an invoice to prove that the work was done, which I have been unable to obtain from the previous owner. Why would I renew with a company that is proving they will not fully cover me, especially on the most likely part of the policy that I will need in the future?

Prices kept going up every year without any reasonable explanation.

It's too expensive.

I would never recommend Allstate to anyone I know. When I started, I had a great experience with the office. However, the staff changed and it has been very difficult dealing with them. I can't wait to switch to a new provider.

There is no contact, and when I've tried to speak to my agent, he never returns the call nor does he try to reduce my fees.

Check all pricing.

I have three old cars and my rate increased to $9,000 per year.

They offer lower rates, especially for seniors with clean driving habits.

It was good until they raised my rate by $40 and never informed me.

Every six months, the premiums went up. There were no claims or tickets; just high prices for no apparent reason.

Very bad! There was a payment that didn't go through and, through no fault of my own, the head of the agency took away my discount. Also, one person hit me from behind and another person hit and ran. My policy went from $182 to $199 a month!

Their service is terrible, both in auto and home insurance. I would recommend using a different company!

I've noticed that they are constantly seeking approval to raise their insurance rates, and New Jersey seems to grant them this approval. Five years ago, when I bundled my auto and homeowners insurance, the total payments amounted to $1500. This year, my bundled yearly rate has soared to over $2200. In just five short years, my insurance has jumped by $700, despite having no claims, accidents, or driving tickets.

Too high.

I was with Allstate for 8 years, but they kept raising my rate! It used to be below $153, then it increased to $153, then $163, and finally $190. I can't afford that. I have no accidents on my record, except for a hit and run incident where the person caused no damage to my car, only leaving a white powder that I dusted off. I informed my agent at Allstate, Jane, about this. Despite having no tickets and no damages, I couldn't afford their insurance prices. This month, I switched to Progressive. However, they required my daughter's signature on some documents, which I found unlawful as I'm the only policyholder. They also increased my insurance to $232. It feels like everyone is trying to take my money. Neither Allstate nor anyone else would fix my windshield, which would cost $1,000 because a homeless person damaged it. I'm struggling to find suitable insurance, especially since my car is financed. On top of that, I'm homeless because no one will rent an apartment to me due to my $1,300 in bills, despite earning $4,000 a month. It's frustrating that there seems to be a bias against people based on their credit scores.

Check out other insurance companies for discounts.

Watch what they charge.

The policy is not great; it increases often.

The claims experience is less than stellar.