Is Allstate A Good Insurance Company? Reviews From Over 11,465 Customers

Always available to answer any questions I may have.

Had a claim. They handled it quickly and kept in touch.

I have been with Allstate for many years and they have served me well.

Very professional. Service was exceptionally quick and satisfying.

I would say I had a very experienced young lady helping me. Her expertise shined in her ease of starting and ending policies. Allstate's product they offer for our protection is very hard to beat. My insurance writer, Emily, is amazing and informed me of several options I previously did not have with my Progressive policy. Best regards.

I was satisfied until I had an accident that totaled my car and a claim from the person I hit. Then my policy rate tripled. I have had Allstate insurance for over 60 years in 4 states.

Have always been helpful and work to get me the best coverage at an affordable price.

Ask about specific expenses.

I’ve had no issues communicating with my Allstate agent. I naively believed they would always look for the best rates for me. When I started shopping, I saw that wasn’t the case. I think it’s the company policy and not the local agents.

Excellent service. Getting to be a bit pricey, however. Thinking about a switch.

My customer service representative was based in the United States and was extremely friendly and helpful. You will never get that from Esurance.

Outstanding service

They are budget-friendly.

Rate changes without warning.

They are good people to deal with. The people at my office are very helpful. I like Matt, my office manager.

The only bad thing is trying to get hold of the agent.

Professional finds the right policy for you. Lots of discounts.

Fine except for costs.

John at Allstate has always been a big help to me no matter what! I would never have any other kind of car insurance because of him!

They increased my premium after I renewed. I later found out I don't have roadside service.

I highly recommend Allstate Insurance.

I receive very thorough and courteous service all the time.

Exceptional

The app is easy to use and very flexible.

My overall experience with Allstate has been great. They covered an auto accident that my wife was at fault in and helped to get everything taken care of. All repairs were made with absolutely no issues.

Use the Oscar Dubon Agency, as they have the best people working for your best interests.

They are an excellent company, just too expensive.

Seems expensive, but the service and coverage are very good. You get what you pay for.

My agent is the best, Paula. I won't go anywhere else.

Good communication by agent.

Very reasonable prices for good coverage.

They don't cover travel trailers.

The Barre Insurance Co. representative spent all the time I needed with me and helped to lower my auto rates in several ways.

Good company, but prices could be lower.

So far, everything is good.

Great service and easy to work with.

It was okay until I was double billed. The rates are too high.

Allstate is pretty good with the services I've experienced with them.

I am very happy with my Allstate policy.

They did not hesitate to take care of me with a very expensive homeowner's claim.

Helped me out with my questions.

Be careful if tow service is needed because it counts as an occurrence.

Good customer service, but it just got too expensive.

Always very good.

Never had any issues with Allstate.

Files claims fast. Premiums are higher than others.

It's too much money.

Coverage cost is reasonable.

I had one claim in over 35 years. Now they have sent a notice of non-renewal. They and other companies are looking for any reason to drop you. I am sure in Florida it has to do with storm damage, though I've never experienced it in my part of Florida. They share their information with each other. Now I have been told no company will issue me a policy, all because of cars parked in the backyard and having a dual roof, half pitched and the other flat.

I think my liability is too high. I have very low mileage on my SUV, no accidents, no tickets, no DWIs.

Good customer service. I just wanted better rates for my home and car. Other than that, it is a good company.

I'm in good hands with Allstate.

I am yet to be comfortable with my premium, but I am assured of a reduction soon.

Reasonably priced, but roadside assistance is billed separately and not bundled.

They are just average. They are too expensive for what they offer.

Allstate, as far as I’m concerned, is a wonderful insurance company. However, why are my premiums higher than the average individual outside of my area? Why do I have higher premiums when I haven’t made a claim? I started off saying they are a wonderful insurance company, but then again, I have never made a claim with them (house or car), so hopefully, I never run into a problem if I do make a claim.

The best coverage for the money.

I had a great experience with the customer care unit that called me to see how my agent's service was.

The company Allstate is good, but I never hear from my agent. Even when I call him, all I get is a voicemail. He's not too helpful.

IT IS A GREAT INSURANCE COMPANY

I found out from a previous employee about their directive that they are not supposed to cover roof damage. Unfortunately, it was after my roof was damaged. They said it was not wind damage even though two trees were blown down and my son's trampoline was blown over 30 feet.

You can rarely reach a human unless you’re signing up for insurance. After that, it’s all voicemail with no follow-up on your phone calls.

They have increased their pricing every year without notice, taking seniors broke.

Rates have increased every term, I get it. But recently the rate has me shopping around for another insurance company. I put an email in letting them know I received a quote that is much more affordable. I asked if there was anything they could offer. I never got a response.

I find it outrageously high for just liability.

Overpriced with limited discounts.

They raised my rates on my homeowner's insurance without notifying me, and it went to an outrageous amount.

Too expensive. Even with no claims, they increase the rates every term.

I had no issues until they raised my auto rates from $303 to $530 a month. There was no explanation, no accidents, no claims, and no tickets. They just said it was an "industry adjustment." I am nearly 60 years old and have been driving for over 40 years. It feels like highway robbery.

They will continue to increase your insurance rates without notice, and you won't know until the next payment is due.

Well, it was okay in the beginning. It was the best price I could find, but surprise, there was a rate hike and I was not notified of the hike. I'll be looking for another insurance company soon.

Go somewhere else, Allstate is one of the most expensive insurance companies.

They are very expensive. I'm a senior and have never in my life gotten a ticket. My driving record is spotless.

The price keeps going up. I don't think it needs to be over $100.

Coverage rates are too high for seniors.

For my limited driving miles and my safety record, their insurance is too high.

Allstate is too expensive for seniors.

They keep raising your insurance every time it's time to renew, for no reason.

They baited and switched us to get us to change policies to them and then increased the rates by $40 per month.

Don't use them. Every year my policy goes up at least $200, and they say it's because my area has a lot of accidents. It was the same way with my homeowner policy. Insurance used to be that if you had no accidents or claims, the amount you paid would go down. I believe the agents are overcharging people. As soon as I find another car insurance policy, I will be leaving them, just like my homeowner policy. I didn't renew it and saved $600 a year with my new policy for the same coverage. My deductible is only $1,000, whereas at Allstate it was $5,000.

Poor coverage. They covered $5,000 out of $42,000 for the foundation (not my fault). They were willing to insure me, but when I used it (I was at fault), they didn't offer me important coverage. When I needed coverage, it was not included in the policy.

The customer service is good, but the cost of the policy is way too high.

They increased my insurance premium from $429, which was already high, to $490 without any specific reason or infraction.

It seems like at Allstate, as with many insurance companies, they raise the rates every year even if you don’t have any issues. State Farm is 40% cheaper.

Allstate was too expensive for my family.

Too expensive. After the last tornado, I got half a roof replaced while 6 of my neighbors had their entire roofs replaced.

The underwriting staff is not adequately trained. They cannot be challenged on any issue. This is wrong as they, by their own definition, are not experts on any topic. Our underwriter for our home policy was requiring us to affirm the manufacturing company's product standards and warranty. She was also insisting that upgraded roof shingles were a different product from what was originally placed on the roof. After over 20 years, common sense dictates that a product will have some changes. One would also expect the product to be enhanced but still a shingle. Our agent was great. She offered to go above and beyond on several issues.

Rates went up extremely.

My monthly rate went up over $100.00 after my first six months. I called them, and it was because of police activity in my area.

Shop around; rates are high.

Nightmare! 11 months after joining Allstate, I was pulled over by the police who said I had no insurance for 11 months! Almost $200 in fees, and no offer to pay by Allstate!

They're high on prices despite me being a customer forever with no accidents or tickets.

I'm sick of paying so much for my insurance through them.

They are great as long as you don't make a claim or are involved in an accident, especially when fraud is obvious, and they will double your rates.

Increased my payment without any notice.

I have liability insurance, and considering the age of my vehicles, I think I’m paying too much for the amount of liability coverage I have.

They told me I would save money because I drive less than 50 miles per day. However, checking my last 6 months' payment, it cost me more than $1600. Checking with Progressive, it will cost just around $600 for 6 months' coverage.

I've noticed that my rate goes up every month on my policy, and I have to call to find out why. The quote you're given is not fixed for the duration of your policy.

The big negative is related to a possible roof damage claim, not so much that they did not pay anything at all, but the rudeness and discourtesy of the final adjuster who handled the claim. He was downright disrespectful toward me, and I was insulted by his manner. I switched from another company due to their slapping me with a $2000 increase for auto coverage on last year's renewal with no claims or violations, stating that they were allowed to do that due to my age. I hated to part ways but was not going to accept the increase. As for vehicle insurance, Allstate has filled that need.

They raised their rates on me.

A theft claim for antique bicycles led to nearly a full year of back-and-forth claims handling with Allstate, often with new handlers. The claim was often referred to other specialists for review who had to start over from scratch. Their rates do not reflect the level of service.

They started out very affordable, but now they are very expensive.

After a few months, they raise your rates over 30% even when you don’t file a claim.

I had no issues until they updated the policy without warning and raised it by $100.

I'm not happy with Allstate. They always have rising prices. Even if you have a great driving record, each time I renewed, the prices increased so much that I can't afford the rate.

Allstate, like all other companies, starts you out with an affordable rate only to raise your rates significantly each renewal period afterwards.

I'm a long-term customer with excessively high rates.

Slow roadside assistance. I had to wait a few hours to get help.

After years of paying premiums and never making any claims, Allstate worked the bid for roof replacement after a hailstorm to make sure that they didn't cover a penny of our roof replacement costs.

I have had Allstate insurance for almost 50 years. I have never paid so much in my life for car insurance, so I am going to purchase another policy elsewhere.

The discounts don't work, and I'm paying way too much for what little I'm getting.

Be prepared to overpay. They show absolutely no customer loyalty. I have both auto and homeowners insurance, and they both just keep going up.

They keep raising rates every time it's time to renew, even when there are no accidents or claims.

I sold a vehicle and dropped coverage on that vehicle. Instead of reducing my premium, they increased my premium.

I had Allstate for my property and auto insurance. I was told if I bundled, I would receive better rates, but my insurance is still very expensive. I'm a retired senior paying very high premiums.

Okay, but the rates are too high.

Major price increase on first renewal.

Overpriced compared to other insurance companies.

My particular agent provided good customer service. However, I received a letter of non-renewal due to 11 towing claims over a period of 3 years. I was never informed that Allstate had a limit on roadside assistance. Why do I pay for insurance if not to have these emergency services covered whenever I need them? I'm not sure who made the mistake here of not informing me about these limitations.

Claims have been very poor. A recent claim had a 30-day car rental, but it took almost 25 days before the car was taken to the repair shop. I had to constantly call for updates on the claim. The car was in another state, and they lost the license plate. Three months after the accident, I'm still having to pursue reimbursement for out-of-pocket expenses and the deductible. For the cost of the insurance, I would expect better service.