Is Allstate A Good Insurance Company? Reviews From Over 10,334 Customers

Good policy premium pricing

Rates are too high, but they pay off quickly.

I have had a good experience, except they increased my insurance by $80.00 after a 6-month policy.

Allstate has always taken care of our issues.

Way too expensive just because we live in Texas. Shop around. There are a lot of less expensive insurance companies. I ended up canceling Allstate and going with Progressive for a better price.

Okay, but lacks personal communication and is pretty pricey.

Excellent experience, it's just that the rates are too high.

Great customer service, but you pay for that.

For seniors, you cannot beat the price.

Very competitive in pricing and excellent handling of any claims.

Not the best for auto insurance, but when bundled, it's the best option.

Always found reliable.

Friendly and very informative. Flexible payment plan.

The insurance rates keep increasing.

I have no problem other than the high price.

The price increase is drastic.

Great prices, agents available.

We never had to make a claim with them.

Good experience.

Unless you ask or tell them that you’re driving minimal miles, the agent will never offer the per day/mile rate!

Very pleased.

My experience with Allstate is good, but I want to get my coverage lowered.

Good, a little pricey.

Try Allstate first if you need auto or homeowners insurance.

Ownership has changed and everything has gone downhill! Prices overall have increased and I'm not rewarded for good, safe driving!

Very good company, just a little high on price.

I called to have a copy of my current policy sent to a new auto lender, and it was handled very professionally.

Their prices have become unreachable, and the service at the office I use has declined significantly. The office personnel don't speak English very well, so I rarely contact them for anything.

Very good customer service by George, but the car insurance quote was too high.

The best. Wish I could use them in Delaware.

It's been fine until the rates went up without notification.

One Allstate office may have a better rate than another in the next town over. I discovered this fact, so now I check several local Allstate offices for the best results. This surprised me because I thought their rates would all be the same.

Honest and friendly.

Excellent customer service. I am able to call anytime and speak with a knowledgeable person who answers any concern in a friendly, professional manner. Cheapest rate I have found, though I still feel it should be less as I only drive less than 2500 miles per year.

In Louisiana, it's hard to find affordable insurance.

Easy, efficient process to buy insurance coverage.

When you have a claim, it should be paid according to the cost to repair the damage. No BS. Claim adjusters are not there to assist you; they're there to scam you out of money for the actual repair cost.

The company has been good to me.

Look and call to get a lot of quotes to find the one for your needs.

They are too expensive and I am not seeing discounts from their drive program.

Too expensive, too many rate hikes, and there's always a rate increase! Seems like every six months.

Easy to deal with.

With Allstate, my policy is lower with full coverage on my Charger than without it. With my Jeep also, the total premium is less than what I've been quoted elsewhere.

It's too expensive.

Excellent coverage; somewhat pricey.

Too expensive for a driver with a history like mine.

Excellent, but I was with Daryl for 18 months and switched for a cheaper price. Dairyland was also an excellent company.

The only thing I can say about Allstate in the 49 years I've been with them is that I've never had a problem. I'm sorry, but that's the truth. Like they say, "You're in good hands." I'm still here, my wife is still here, and we're still with Allstate.

Okay. It helps if you know something about insurance; that way, you can get the full explanation. Ask plenty of questions so you can know exactly what your policy covers and how you will be billed.

I’ve been with Allstate since 2001 and my experience has always been great. Very fair insurance company for both home and auto.

I think they have good customer service, and they seem to process claims quickly, but they are getting too expensive and they didn't fight for coverage when my husband got hit by an uninsured driver.

Good experience overall, but car insurance is too expensive for a 25-year-old car.

Very good. Drivewise is good. Communication is excellent. Customer service is good.

They offer everything you need easily and conveniently with no hassle.

I am not sure I would recommend Allstate to anyone at this time. Although their bundles are still better than those offered by many of their competitors, they raise their auto premiums by huge margins every premium cycle under the guise that there are a lot of claims filed by drivers in Georgia. Although that is true, it does not justify the 30% to 35% premium increases I have seen in the last year alone. I suspect the four accidents I have had since March 21, 2024. Although I was absolved of fault by the police reports in as many as three of them, my six-monthly premiums jumped from $870 before March 21, 2024, to $1,395 in the most recent renewal. That is a whopping 60% increase in a single year!

I never had to file a claim, so I don't know how that works. However, I have needed to make late payments, and my guy Lyle is awesome and very understanding. The one thing that is confusing is the safe driver's discount. My first month, I saved like $166, and it was applied to my bill, which I love. Then, like 3 months went by with no savings, and I know I didn't change my driving habits. Then another time, I saved over $100. But otherwise, it's a great company. They actually email back the same day or the next day.

Great company. Easy to do business with. They love your premiums. Once you become a number with any insurance company, you're part of their revenue stream. Which is to say you're there for no other reason than to generate revenue. NOT MAKE A CLAIM: GOD FORBID YOUR WINDSHIELD CRACKS... They will hold that against you and want/take every cent back, and guess what? After they get the money back, they will keep your rates nice and high so they get even more money from you. Insurance is the biggest SCAM going, and politicians allow them to reach into our pockets and reap enormous rewards in profits. Other than that, Allstate is a fine company.

Overall, customer service has been excellent, but the cost is high! There’s nothing mediocre with Allstate! Their customer service has always been exceptional and great.

I’ve had a great experience with Allstate. Unfortunately, for the second time, my rates have gone up without notification as to why. I haven’t had any kind of infraction on my license in the last 5 years.

They changed the quoted price after the first payment. I'm still not sure why it was raised; the expectation was confusing.

Super expensive, no discounts the longer you're with them. The price keeps going up.

Excellent customer service; however, I feel that they should offer lower price options for customers who drive very few miles throughout the year.

They initially offered a low rate, but then increased the rates significantly.

Car insurance is too expensive, I want them to come down on the price.

They did not subrogate when I was t-boned by a driver without insurance, but the registered owner was insured. However, the registered owner claimed they sold the car to the driver, but the driver never legally changed the title to their name. I would have hoped that Allstate would fight for their client and not accept that the auto was sold to the driver. The owner should have been responsible since they did not get the title out of their name.

I've been with Allstate for home and auto insurance for the past several years. I'm totally disgusted by their constant rate hikes.

I've had Allstate for home and auto insurance. They were very good to me, but now the policies are going up. I can't afford the monthly payment they are offering for home and auto, so I'm checking around for something cheaper.

Way too expensive for the coverage and poor customer service.

We have been with them for years and only wanted liability coverage. It’s so high we can’t pay it anymore. I have asked and asked, and they won't do anything to help.

The app is more of a hindrance than anything. The company and policy are fine. Customer service is excellent. Reliance on technology is ruining the industry.

It's okay, but they keep raising rates even though they advertise great rates.

The agents do not respond, failed to disclose important information, and I waited for months to receive a printed copy of the policy.

I've only been with Allstate for 2 years. The agent's office I'm with is okay. They are courteous, polite, and professional. The rates are in line with most major insurance companies. However, they go up every year even though we have no claims or tickets. I watched their CEO in a congressional hearing and did not like the things I learned about how they treat customers who had claims from Hurricane Helene.

It started out great, but I moved to transfer a vehicle insurance to another state and they failed to reimburse me my payment or to pay the sister Allstate company so I can continue my insurance with them. Now I have a car in Nevada with Allstate and my car in the state of Georgia has no insurance.

Rates are extremely high.

The cost is way too high for just liability coverage!

The service has been good, but the insurance is too expensive. I haven't had any accidents in the past 3-4 years.

Raising car insurance on a housed vehicle with little use.

Rates increased dramatically over the past year!

We were displaced from our home during Hurricane Helene. We stayed at a rental until June 30th. Our home is still not fixed. They wanted to just patch my roof that clearly warranted a full replacement. They wanted me to sign a waiver of liability, and I refused because Allstate refused to sign it. In my family's best interests, I had them replace the roof with the money they gave me for the roof inside and belongings. They now refuse to consider a supplement, and they doubled my premium from roughly $3,000 to $6,000, for which they've already been paid. I'm just disgusted with the whole mess.

It's hard to get a hold of an agent. Agencies switched, resulting in a lot of back-and-forth phone calls.

Don't use this company. A fire in California will raise your rates even if you don't live there.

The price is too high and there are no discounts even though we have had their insurance for more than ten years with no claims at all.

Don't bother with this company. You make one claim in 50 years and they triple your policy cost.

Shop around and compare four different brokers and their offers.

The agency is fine to work with. However, the rates continue to rise despite the fact I've never had a claim with them.

I have been with Allstate for over 10 years and have had no claims (except for flood). I have never spoken to the agent. Their prices rise annually.

They did away with Milewise in Florida and never said a word. They raised my rate by 60%.

Rates are too high for state-required insurance.

We have been customers for 42 years. We haven't seen any downward adjustment even though we're in North Carolina. We're looking for other quotes.

Claims are handled quickly, but they raise rates frequently.

They increased my rate by $150 per month without any notice. I understand that prices can go up, but $150 per month feels excessive.

Auto insurance rates increase $50-$75 every 6 months. Homeowners insurance rates increase $700 yearly. All due to inflation, or so I'm told.

I've been with Allstate since 1978. All they've done is take my money. I've had one accident (a small hit) in all that time, and all they do is keep increasing my insurance. You'd think they would give something back to me. I've been driving since I was twelve, and that is the only accident back in 2006 on a wet road mixed with oil, due to no rain for months, then a drizzle one day. I am a senior now, a very careful driver with a 2023 Camry, two years old, with almost 5k miles. I seldom go anywhere. Thanks.

Always be ready to switch providers since they increase rates for no given reason other than "market conditions."

1. Way too expensive. 2. Auto claim for towing was a disaster.

There was zero interaction from the agent after she took over my policy. She never looked for discounts and always answered with, "My insurance went up also," or "At least it didn’t increase this year." When I rated her service with Allstate Surveys, she replied negatively and suggested I look for another agent. I’m now looking for another agent.

Initial price for coverage was good, but on renewal, the price increased by about $300. I need a better price.

The owner, Josh, is very nice. He spends enough time with me every time we talk, and he's always concerned, which is nice. But the original price when I transferred to him six months ago was $138. I really wasn’t happy with it, but I was tired of shopping around and tired of getting insurance calls every day, so I went with it. Now it’s time for my renewal, and it went up to $189. I guess I’m back to shopping again. I just don’t understand it. I’m 73, I barely go anywhere, and I haven’t had an accident that was my fault in a long time.

They start with low monthly payments and then increase it by $250.00!

Allstate starts out with a good rate, then increases the rate drastically each year. Watch your rate!

I've been with Allstate since 1977 and have had the same agent all these years. I have an excellent driving record and bundle my home insurance as well. Lately, my premium went through the roof, and I was told it's because I live in NJ. I've been forced to seek another insurance company.

Dissatisfied; my partner and I have excellent histories, and Allstate will not relent on the monthly premiums.

Not particularly well, based on the recent auto accident where I was hit from behind. Allstate stepped in to represent me against State Farm, the insurer of the individual who demolished my vehicle by rear-ending me. I lost approximately $3,500 on the value of my car, which I needed to replace it with one in the same condition.

Shop around really well when you go to cancel. Your agent will not take your call. I had to call, send texts, and send a letter just to cancel.

The first 6 months my premium was raised twice. Every time I renewed, they raised it. That's why I left Allstate.

They keep increasing the cost of auto insurance payments.

My agent was nice, but other than that, I found out I couldn’t pay my policy with a money order. I no longer had a bank card or credit card, so that was the only means I could pay for my insurance. They didn’t accept the money order. A lady from Allstate told me to get somebody to pay it with their card, and I could give them the money order. I told her I don’t have the means to do all that extra stuff. Either they take the payment, or we just go to court. That’s what I told her. I’m a single parent, and I live paycheck to paycheck.

Allstate increased my rates threefold without any notice. I'm a senior citizen and I can't afford this any longer. I had trusted Allstate, but not anymore. This is for my car and my friend's home.

Customer service was exceptionally good, but the auto policy was expensive!

Regardless of how long or how many times you have been with Allstate, they're all about themselves. I thought as I got older and drove less, my insurance would go down, but that's not the case.

My renewal notice reported fictitious estimated miles driven per year. They claim this is based on information from oil changes and registration. The numbers were completely wrong, so I have to send pictures of my mileage from my vehicles. Now I have to wait seven days for them to correct it.

I would shop around for a lower rate. Allstate is very expensive.

Twice as expensive for less coverage.

Good at first, but the price keeps going up.

My policy went up four months after I signed with Allstate. It's just too much for my car and driving record.

They are very expensive and they don't work well with their clients.

It seemed like I was getting a great deal at first, but then they came back and charged me more money 3 months later. Then my insurance went up! I went to another company and they cut my cost literally in half.

I didn’t receive notifications when my policy lapsed. I had my policy on auto-pay through a credit card. The card expired, and I didn’t know until I checked my credit card website to pay the bill. If the agency had been open the day I caught it, I could have saved my policy. The woman I spoke to was very rude. Moral of the story: no auto-pay for me. I’ll stick to the good old days and speak to a human. GEICO was a better and cheaper company than Allstate; I should have never switched. I realize it was my fault for the lapse, but I am 46 years old, and it was the first time I ever let a policy lapse. I work 12-16 hour days, and my kids are in all sorts of sports, so I am busy on my days off. Notifications help. Allstate isn’t very good with reminders. I paid more with Allstate than with GEICO, but at least GEICO sends a reminder via text when your policy is due and when it will be taken out.

Review the written policy thoroughly and be aware of policy updates that may reduce your coverage.