Is Allstate A Good Insurance Company? Reviews From Over 12,440 Customers

Dennis Moran's Allstate team has been very good to work with. They are very professional and caring.

I have excellent car insurance with Allstate.

The agents are excellent, but their prices are on the high side!

They keep increasing their prices.

I'm not happy that the price keeps rising every 6 months. I drive less than 5,000 miles a year between 5 cars, and I am 62 years old.

The price keeps going higher and higher. The good driver discount doesn’t help at all. It probably would only be cheaper if you didn’t drive your car at all.

I’ve never had a reason to file a claim, so I can’t honestly answer some of the questions. However, I haven’t had any problems with my insurance carrier, but I’d like to save money if I can.

Decent but expensive.

Prices rose a lot very quickly and I am one of the safest drivers out there. I was with them for 10 years.

Excellent experience. They do everything you ask of them. They do a great job.

Allstate is one of the worst insurance companies in the US. The customer service can't be any worse in the insurance industry, at least where I have my car's insurance office.

Great company and easy to work with. They really care.

Good service online and face-to-face; however, when an agent leaves or an office closes, there's no contact, no warning text, no friendly goodbye letter. They are history and may even forget to finish your requests, such as an address change or email question. This has happened three times to me. Who do I blame for the lack of follow-through? The old agent is gone, it's not the new agent's fault, just no system of continuity. Otherwise, it's a good company. You have to be proactive.

It was decent but costs too much.

I am currently with Allstate and I’m very happy with them.

Prices are too high for how little I drive.

I've been with Allstate for 30-40 years. I have absolutely no problem with the office, but my circumstances have changed. Since 2016, I became a widow and I need the prices to be much lower.

Too expensive for the driving I do. I only put about 1300 miles or less on the road a year.

I have a better price now with another company.

Excellent. I've been with Allstate for 40 years.

A little too pricey.

So far it's going well. I only switched because I'm on a tight, low fixed income. Everyone I dealt with at the state was very pleasant.

Excellent service.

If I knew better, I would have always taken Oh State. I love the company. They are great. I wish I could stay with them all the time that I'm using my insurance for my cars. Thank you so much. I appreciate you guys. You help me when I really need you. Thank you again.

We've had Allstate for many years and just wish they were cheaper. We pay a lot with no claims, etc.

Pay too much for the amount of miles driven yearly.

Allstate is good, about average in price. Customer service is excellent.

Coverage for three vehicles was good, but discounts for homeowners were below average considering we have been with them for 8 years. No homeowners claims, and my rate was extremely high for my area. It's time to change to Progressive.

I am happy with it.

I had been with another insurance company for many years, but last year their rates were too high. In my search, I found Allstate to be one of the lowest, but I am searching once again for better rates. I may stay with Allstate, but I have a little time to see. Most of these insurance companies that offer low rates don’t include collision coverage, and I want that for sure.

They will increase your rates when it's time to renew your policy, even though you've been a safe driver.

Look at multiple agencies before making a decision.

Saved me money.

Allstate really helped me out in getting insurance for both my car and house, and helped me save money.

Always friendly and ready to answer any questions. I just need to pay a lot less.

You don't get much of a senior discount if you want higher coverage. I've never had to file a claim, and my rates still go up.

Pleasant, courteous, helpful—Thank goodness I had no claims!

The cost of my car insurance is too high. I want a lower payment due to having a multi-car discount. It should be a lot lower in cost.

The representative offered me higher liability coverage for a good price, but I don't want or need it. When I questioned another representative, she was snippy and said they don't just provide basic state coverage, which is not true. I'm not really happy with them as it seems like they're looking to make a commission at my expense and lying about it. I'm looking around now that renewal is about to go into effect.

Allstate seems to be pricey.

They are reasonable and the office is very helpful.

It is okay. I would like rates to be lower but so far, I haven't found anyone lower. I don't like the amount of the down payment.

As a senior with no claims or accidents, I feel that I pay too much!

We've had insurance with Allstate since 1975. Due to our age, the rates are high, and we are considering Liberty Mutual. We need full coverage for the price we're paying.

My car is 13 years old, and the insurance is higher than when it was new. I hit a deer, which was the only accident on my record. No traffic violations! I think it’s time for me to start looking for a new insurance provider.

Quick response to phone calls.

Good but expensive!

Got too expensive for 2 vehicles.

It's great how cheap and good the coverage is.

Esurance was the biggest mistake in insurance we've ever made. With the lowest coverage possible, it was still $250 per month with awful customer service. We switched to Allstate and received amazing full coverage and added perks for less than half the price we were paying. Esurance is such an epic ripoff I'd go as far as to say it's a scam!

I think customers must be informed of their options without reservation and not just focus on the bottom line for the company or representative. If a customer qualifies for a much lower rate according to all established rules, then why not go over it with the customer, explaining the details?

I tell people you're a good company. I know the prices depend on coverage, so I think in comparison you're fair. Personally, I would never go with a bargain/cheap insurance company. After all, you get what you pay for.

Allstate was excellent for a multi-user, multi-car policy with homeowners. Unfortunately, after my spouse passed away, the cost for just one vehicle and renters was almost twice what we had paid for all of the above.

Great, the agent I spoke with, Rosa, helped me and did a great job. She answered all my questions and was very polite and knowledgeable.

Great rates!

No problems, perfect servicing. Fun and refreshing.

I would definitely recommend Allstate as an auto insurance company. I have three cars with full coverage, and the price is excellent.

I have had Allstate since 1973, so I am really happy with my policy. No one else seems to meet the coverage and price.

The Todd Darrah agency in Greenwood, SC has provided my wife and me with the best service I could ever expect. Allstate is by far the best insurer when it comes to not only getting the most for my money but also the safety provided by having Allstate is beyond compare!

Excellent customer service

They do a fair job on payouts, but the rates are high for older cars.

The price keeps going higher and higher even though I drive less than a mile to work every day.

It got very expensive very fast, and I am a good driver.

The price keeps going higher every few months, and I only drive one mile a day to and from work.

I have an old car, no accidents, and an excellent driving record, yet I receive poor and expensive rates!

We were with Allstate for over 10 years, and they kept raising our premium. We switched from Allstate to Progressive Direct and saved over $900 for a 6-month period.

Mediocre. I think Allstate should have guided me more on my auto insurance because later I found out I was paying way too much. It would've been nice if they gave me what I really needed. I am 83 years old and I do not drive but maybe two or three times a week, just short distances. I've never had a wreck or a ticket, but I'm paying the premium for my insurance and I need that money for other things. I live on Social Security and I don't have much to go around. I have my auto and home insurance with Allstate.

Far too expensive for me right now.

Price too high for liability coverage on one car.

Nearly $2000 every six months is outrageous. Do your homework on an ongoing basis. Don’t just stay where you are because you’ve been with them so long.

They treat you poorly and don't stand behind the policy. They try to find things that were wrong with the house before a storm damaged it and blame you for it, even though I had only lived here for nine years. They knew this was an old house and didn't even come out to look at it when I took out the insurance. A tornado came through and destroyed my roof and dining room ceiling, and all they wanted to pay was $600. In truth, they did pay $679, but that's it—nothing else. It cost me $12,999 to get my ceiling fixed. What good is it to have insurance if it doesn't cover the property you're supposed to be covered for? I would tell anybody not to choose Allstate because you're not in good hands with them. That's the price it cost me to get my roof and ceiling fixed. I am 78 years old, and they are treating me poorly.

Very high prices and they said it would cost one amount but drafted a higher amount from my bank account without telling me!

Shop around for the same coverage to find a better price.

My insurance cost has gone up by more than $50 over the last year, even though I haven’t had any claims.

The rate is constantly increasing even though I have no tickets or claims.

Better customer service and lower rates.

They told me my policy would be $300-something, and it ended up being $400-something for 6 months, plus my car payment. That's highway robbery! I've never been in an accident or had any tickets.

Allstate recommended their collision service, which provided a repair estimate and promised completion in ten days. They changed the repair to a total loss without our knowledge. The original estimate was $5,800, and the total loss was $14,000. Poor service, poor communication, and we were never contacted by our local representative. The total experience was very poor and several hundred dollars higher than all other companies. Don’t expect recommendations from myself or my wife. This is the poorest service I have ever had with any insurance company!

Don't use this insurance company because they will give you a decent rate in the beginning and the next year increase the premium way too high.

We experienced a $150 monthly premium increase despite not having any recent accidents. We're not pleased, especially considering we've had very few claims in our 45+ years of driving.

Paid for accident forgiveness, but they didn't honor it. A deer ran out in the road and struck my car, and my insurance rates went up.

No claims for years, but my rates continually go up. My homeowners policy tripled in 5 years with no claims, and my home value didn’t triple.

It is very expensive, and when I needed a new windshield, the person I spoke with was very rude and talked over me.

Rates went up every year with no violations or accidents.

I just switched to another insurance provider with better coverage for less money.

They have a superior attitude and are unwilling to work with you because they think they are better than you. Some of us are on a budget and have little cash to live on month to month, and they don’t care as long as they get their money. They are unwilling to even try to help you. I now pay almost $500 a month for my insurance, and that’s unfair for somebody on disability.

Low rate to start and then at 6 months, they almost doubled the rate. The company is disappointing.

Good but rates are high unfortunately.

Premiums increase regularly even though no claims have been made.

The driving record for my wife and me really doesn’t reflect the driving discounts I think we should be receiving. $300+ per month, in my opinion, vs what I see does not reflect the discount I should be receiving!

I would hope that a driving record such as mine, with no tickets and no accidents, would qualify for higher discounts than what is currently offered to me.

The rates are constantly increasing and are not competitive with other companies. The discount for being a good driver is non-existent if you never have an insurance claim. I was told my insurance increased because the state allowed for it to be increased, not because I had a claim. It increased because Allstate had to pay out for housing claims, so that falls on my back even though it's not my fault.

My policy has increased by over 100% in less than 3 years.

Prices were going up every 6 months without any reason for both car and home insurance. I just canceled with them. No other experience as they were just taking money, and I didn't have any claims for years.

I had a terrible experience. I paid my bill on time and then received a cancellation warning. I called and they assured me it was paid. I got a cancellation notice from Allstate, called again, and was told they showed me as paid and to disregard the letter. Next thing I know, I got a letter from MVA that I was in trouble for having no insurance! Eventually got it all straightened out, but it was crazy.

My experience is not good because you change the premium very often. My car's price is $15,000, and you charge $4,443 yearly, which is very high. You take the whole price of my car, a Kia Soul, within four years. It's not good.

No additional coverage but an increase every year.

Too expensive. The price goes up $75 every month.

Overall, they have overpriced their coverage. My insurance broker is mediocre and does not communicate with clients very well. I haven't heard from my agent in I don't know how long. As long as they are getting your premium, that's all they care about.

I've been with them on and off for 6 years, always paying on time, and yet I received no discount. They are too expensive.

You have to do all the footwork for a claim. Even if you're not at fault, your insurance still goes up.

It's very hard to get answers when filing a claim. It's also difficult to get a response when you have a problem.

I recently switched to Progressive and will be saving $40/month. I’m going to like that! It was easy to get a quote online and purchase my new policy. I got automatic payments set up, so I don’t have to worry about remembering to pay the bill! It was all so easy!

I would not recommend this company at all. Although my agent is very nice and has helped me as much as possible, the actual company, Allstate, has let me down significantly. When I transferred one policy to another, they told me I had full coverage, and then when I was in an accident, they informed me that I do not have collision coverage. This should never have happened because I am financing this vehicle, so I needed full coverage, which includes collision coverage. Now I just keep getting pushed to the side, and no one knows how or why it happened, and no one is rectifying this mistake, so I am literally in limbo waiting for someone to fix their mistake. I am out of a vehicle because I can't get my rental due to the lack of collision coverage.

I had Allstate for over 20 years. I found a policy with the same coverage that was 30% cheaper.

They start out great, a lot cheaper just to get you to change to them, but go up about $100-$200 a year on homeowners without any claims.

Allstate is extremely overpriced. It appears that they increase the premium before applying discounts, so the discounts don't even make a difference. No tickets or accidents in about 12 years, yet our premium consistently goes up. The only explanation I get is that we're paying for all of the uninsured motorists. So I guess if you pay for insurance, you get penalized for everyone who doesn't. At least that's how Allstate looks at it.

Compared to other insurance companies these days, I am paying more than double what I could be paying. I don't have towing, nothing covers my clutch or any mechanics. I'm getting penalized because of the SR-22, which was over 3 years ago. I'm trying to find another insurance company where I could pay less. I'm a poor man, I live on one security check a month, and when I can't even get towed from an accident, that really sucks.

I’m no longer with Allstate. I switched to State Farm 2 years ago, who gave me a much better rate.

It's State Farm. I have been very disappointed with them. I was checking my monthly payment and somehow I hit the pay in full option. I almost fainted, being on Social Security! Immediately, I tried to cancel it, but this company doesn’t give you that option! I had to stop the payment (which for the first time I did this), and there is a $33.00 fee. After a half dozen phone calls and a week of waiting, I did finally resolve it, although I am still out $33.

Good agent. Prices keep going up. I’ve had one claim.

Pricey. Homeowners have poor coverage for roofs. They do, however, insure our seasonal home in Delaware.

Allstate is terrible. It took over a week for them to send out an adjuster. They had poor communication skills with the repair shop. The repair shop told me they never had so much trouble with an Allstate claim. Then they sent me a check in the mail which took 10 days to get to me. And they don't let you rent a car that is similar to what I drive. So I had to pay an extra $15/day because I needed a car that could adapt to my handicap. The repair took 2 days but it was in the shop for 3 weeks due to Allstate delays.

They continue to raise rates, and my family has not had auto incidents in over 10 years.

Do not use Allstate. They offer you lower rates initially and then raise them higher than your previous insurance company.

It used to be worth spending more because I felt like I got the support and customer service I needed. Now it’s a lot of doing things yourself and nearly impossible to actually get to speak to your agent.

Adequate coverage but too expensive.

It offers average coverage with premium prices.

They are crooks. I have been a licensed driver for 44 years, insured, and this company had me for 3 months on pins and needles with their incompetent ways of taking information and putting the wrong numbers for my account even though they were on auto pay. They charged me for late fees for their errors, and at 69, I could not handle so much. They said my bank declined payment, and this went on for 3 months. Finally, I went to the bank, and my bank told them they had not received a request for payment from them. They still said I had to pay the bill with a late fee. That day I had an appointment with a doctor. Because of all this, I got lost and even got into my first accident. Then they tried to take my vehicle for $1,500. I was able to take my vehicle back and fix it myself for less than those $1,500 dollars, which they said was a total loss. I will not recommend this company.

Same coverage, much cheaper.