Is Allstate A Good Insurance Company? Reviews From Over 12,188 Customers

I had been with another insurance company for many years, but last year their rates were too high. In my search, I found Allstate to be one of the lowest, but I am searching once again for better rates. I may stay with Allstate, but I have a little time to see. Most of these insurance companies that offer low rates don’t include collision coverage, and I want that for sure.

They will increase your rates when it's time to renew your policy, even though you've been a safe driver.

Look at multiple agencies before making a decision.

Saved me money.

Always friendly and ready to answer any questions. I just need to pay a lot less.

You don't get much of a senior discount if you want higher coverage. I've never had to file a claim, and my rates still go up.

Pleasant, courteous, helpful—Thank goodness I had no claims!

The cost of my car insurance is too high. I want a lower payment due to having a multi-car discount. It should be a lot lower in cost.

The representative offered me higher liability coverage for a good price, but I don't want or need it. When I questioned another representative, she was snippy and said they don't just provide basic state coverage, which is not true. I'm not really happy with them as it seems like they're looking to make a commission at my expense and lying about it. I'm looking around now that renewal is about to go into effect.

Allstate seems to be pricey.

They are reasonable and the office is very helpful.

It is okay. I would like rates to be lower but so far, I haven't found anyone lower. I don't like the amount of the down payment.

As a senior with no claims or accidents, I feel that I pay too much!

We've had insurance with Allstate since 1975. Due to our age, the rates are high, and we are considering Liberty Mutual. We need full coverage for the price we're paying.

My car is 13 years old, and the insurance is higher than when it was new. I hit a deer, which was the only accident on my record. No traffic violations! I think it’s time for me to start looking for a new insurance provider.

Quick response to phone calls.

Good but expensive!

Got too expensive for 2 vehicles.

It's great how cheap and good the coverage is.

Esurance was the biggest mistake in insurance we've ever made. With the lowest coverage possible, it was still $250 per month with awful customer service. We switched to Allstate and received amazing full coverage and added perks for less than half the price we were paying. Esurance is such an epic ripoff I'd go as far as to say it's a scam!

I think customers must be informed of their options without reservation and not just focus on the bottom line for the company or representative. If a customer qualifies for a much lower rate according to all established rules, then why not go over it with the customer, explaining the details?

I tell people you're a good company. I know the prices depend on coverage, so I think in comparison you're fair. Personally, I would never go with a bargain/cheap insurance company. After all, you get what you pay for.

Allstate was excellent for a multi-user, multi-car policy with homeowners. Unfortunately, after my spouse passed away, the cost for just one vehicle and renters was almost twice what we had paid for all of the above.

Great, the agent I spoke with, Rosa, helped me and did a great job. She answered all my questions and was very polite and knowledgeable.

Great rates!

No problems, perfect servicing. Fun and refreshing.

I would definitely recommend Allstate as an auto insurance company. I have three cars with full coverage, and the price is excellent.

I have had Allstate since 1973, so I am really happy with my policy. No one else seems to meet the coverage and price.

The Todd Darrah agency in Greenwood, SC has provided my wife and me with the best service I could ever expect. Allstate is by far the best insurer when it comes to not only getting the most for my money but also the safety provided by having Allstate is beyond compare!

Excellent customer service

Same with any insurance company, it seems like the states you live in actually have control over the rates for insurance and not the actual drivers and their driving records.

The price keeps going up.

No problems, the agent seems to be on top of everything.

Very good, but seems too expensive.

Very good company and easy to talk to a live person. I can get answers to questions and the customer service is good. However, they’re expensive and don’t seem to reward long-term loyalty.

Expensive, even with a pleasure rating and a good driving record. Shop around.

Nothing is wrong with Allstate, but the cost is extremely high for the coverage and the age of my car. I’m the only driver, and I don’t use it every day. It feels like we’re being punished for driving. I try to drive safely for myself and others. Sometimes I have to brake hard to avoid drivers who pull in front of you, cut you off while changing lanes, or stop suddenly. At times I speed up to avoid being run over, depending on the circumstances. I also use a hands-free phone.

I’d like a lower rate.

Not that good—the car has less value, and the insurance went up!

Better price, same coverages.

Excellent coverage, price, and customer service.

My agent and the office have always been easy to talk to and provide a straight answer. Very helpful.

Too expensive.

Allstate is horribly expensive. My agent got me in with a subsidiary of Allstate that was more affordable with better coverage!

The experience has been very good; however, we feel like we need a policy that is more cost-effective.

It's still new, but I'm saving $170 per month compared to Allstate.

Coverage is great, as well as customer service. The problem is the price.

Very professional.

I would recommend the Gabe Green Allstate Agency in Carmel, IN to my friends in Indiana.

Been somewhat slow in communication.

The insurance is expensive.

The insurance rates are too high for the coverage provided.

I've been with Allstate for over 40 years. They must be doing something right.

Find the coverage you want or need at the lowest price.

Affordable

Best price.

Consider Allstate coverage as a good deal.

I would recommend them to anyone because they have the best rates.

Great customer service always returns phone calls immediately.

Allstate operates excellently but does not consider senior citizens for discounts.

They have a superior attitude and are unwilling to work with you because they think they are better than you. Some of us are on a budget and have little cash to live on month to month, and they don’t care as long as they get their money. They are unwilling to even try to help you. I now pay almost $500 a month for my insurance, and that’s unfair for somebody on disability.

Low rate to start and then at 6 months, they almost doubled the rate. The company is disappointing.

Good but rates are high unfortunately.

Premiums increase regularly even though no claims have been made.

The driving record for my wife and me really doesn’t reflect the driving discounts I think we should be receiving. $300+ per month, in my opinion, vs what I see does not reflect the discount I should be receiving!

I would hope that a driving record such as mine, with no tickets and no accidents, would qualify for higher discounts than what is currently offered to me.

The rates are constantly increasing and are not competitive with other companies. The discount for being a good driver is non-existent if you never have an insurance claim. I was told my insurance increased because the state allowed for it to be increased, not because I had a claim. It increased because Allstate had to pay out for housing claims, so that falls on my back even though it's not my fault.

My policy has increased by over 100% in less than 3 years.

Prices were going up every 6 months without any reason for both car and home insurance. I just canceled with them. No other experience as they were just taking money, and I didn't have any claims for years.

I had a terrible experience. I paid my bill on time and then received a cancellation warning. I called and they assured me it was paid. I got a cancellation notice from Allstate, called again, and was told they showed me as paid and to disregard the letter. Next thing I know, I got a letter from MVA that I was in trouble for having no insurance! Eventually got it all straightened out, but it was crazy.

My experience is not good because you change the premium very often. My car's price is $15,000, and you charge $4,443 yearly, which is very high. You take the whole price of my car, a Kia Soul, within four years. It's not good.

No additional coverage but an increase every year.

Too expensive. The price goes up $75 every month.

Overall, they have overpriced their coverage. My insurance broker is mediocre and does not communicate with clients very well. I haven't heard from my agent in I don't know how long. As long as they are getting your premium, that's all they care about.

I've been with them on and off for 6 years, always paying on time, and yet I received no discount. They are too expensive.

You have to do all the footwork for a claim. Even if you're not at fault, your insurance still goes up.

It's very hard to get answers when filing a claim. It's also difficult to get a response when you have a problem.

I would not recommend this company at all. Although my agent is very nice and has helped me as much as possible, the actual company, Allstate, has let me down significantly. When I transferred one policy to another, they told me I had full coverage, and then when I was in an accident, they informed me that I do not have collision coverage. This should never have happened because I am financing this vehicle, so I needed full coverage, which includes collision coverage. Now I just keep getting pushed to the side, and no one knows how or why it happened, and no one is rectifying this mistake, so I am literally in limbo waiting for someone to fix their mistake. I am out of a vehicle because I can't get my rental due to the lack of collision coverage.

I had Allstate for over 20 years. I found a policy with the same coverage that was 30% cheaper.

They start out great, a lot cheaper just to get you to change to them, but go up about $100-$200 a year on homeowners without any claims.

Allstate is extremely overpriced. It appears that they increase the premium before applying discounts, so the discounts don't even make a difference. No tickets or accidents in about 12 years, yet our premium consistently goes up. The only explanation I get is that we're paying for all of the uninsured motorists. So I guess if you pay for insurance, you get penalized for everyone who doesn't. At least that's how Allstate looks at it.

Compared to other insurance companies these days, I am paying more than double what I could be paying. I don't have towing, nothing covers my clutch or any mechanics. I'm getting penalized because of the SR-22, which was over 3 years ago. I'm trying to find another insurance company where I could pay less. I'm a poor man, I live on one security check a month, and when I can't even get towed from an accident, that really sucks.

I’m no longer with Allstate. I switched to State Farm 2 years ago, who gave me a much better rate.

It's State Farm. I have been very disappointed with them. I was checking my monthly payment and somehow I hit the pay in full option. I almost fainted, being on Social Security! Immediately, I tried to cancel it, but this company doesn’t give you that option! I had to stop the payment (which for the first time I did this), and there is a $33.00 fee. After a half dozen phone calls and a week of waiting, I did finally resolve it, although I am still out $33.

Good agent. Prices keep going up. I’ve had one claim.

Pricey. Homeowners have poor coverage for roofs. They do, however, insure our seasonal home in Delaware.

Allstate is terrible. It took over a week for them to send out an adjuster. They had poor communication skills with the repair shop. The repair shop told me they never had so much trouble with an Allstate claim. Then they sent me a check in the mail which took 10 days to get to me. And they don't let you rent a car that is similar to what I drive. So I had to pay an extra $15/day because I needed a car that could adapt to my handicap. The repair took 2 days but it was in the shop for 3 weeks due to Allstate delays.

They continue to raise rates, and my family has not had auto incidents in over 10 years.

Do not use Allstate. They offer you lower rates initially and then raise them higher than your previous insurance company.

It used to be worth spending more because I felt like I got the support and customer service I needed. Now it’s a lot of doing things yourself and nearly impossible to actually get to speak to your agent.

Adequate coverage but too expensive.

It offers average coverage with premium prices.

They are crooks. I have been a licensed driver for 44 years, insured, and this company had me for 3 months on pins and needles with their incompetent ways of taking information and putting the wrong numbers for my account even though they were on auto pay. They charged me for late fees for their errors, and at 69, I could not handle so much. They said my bank declined payment, and this went on for 3 months. Finally, I went to the bank, and my bank told them they had not received a request for payment from them. They still said I had to pay the bill with a late fee. That day I had an appointment with a doctor. Because of all this, I got lost and even got into my first accident. Then they tried to take my vehicle for $1,500. I was able to take my vehicle back and fix it myself for less than those $1,500 dollars, which they said was a total loss. I will not recommend this company.

Same coverage, much cheaper.

I canceled Allstate due to rate hikes every year without a claim.

I think it is far too high. I drive a 2009 Chevy Malibu. I drive less than fifty miles a week, if that much. I only drive locally for food, gas, and necessities. I don’t drive after dark. My son and friend drive me to most of my medical appointments.

High price for state minimum coverage. I'm a very low-risk driver, no accidents for about 25 years. Never had a DUI.

Good coverage, but expensive. I only stayed with them because my homeowners insurance was cheaper after I got a new roof due to hail damage. It was a struggle, and I only got a new roof because my roofer was persistent.

Lousy. No accidents, no tickets, no claims, but my rate jumped another $100 a month with no explanation.

They raise their rates every six months.

I can never get someone on the phone, and they don’t even call back.

Way too high of a price.

Way too pricey for minimum coverage. I was paying almost $600 monthly for two vehicles. I thought all along I had full coverage for that price.

They gave me a rate that was great, but after 6 months it was more than what I was paying before. I was told it wouldn't increase. I'm going to shop for other insurance.

It’s hard to get anything changed unless customer support does it. It seems like the only thing they focus on is their commission. I’ll be changing insurance very soon.

Handling claims when you are not at fault is easy, but the agents are so overwhelmed with clients that getting to talk to one to get discounts or align on the policy is horrendous. You end up with their 24/7 customer service instead.

Not happy with Allstate; every six months my premiums go up significantly. They are great the first year you are with them, but after that, they really increase the rates! But then that is the way insurance companies play their game.

I don't like the fact that Allstate raised my car insurance. Also, there were some add-ons without my consent. Since the add-ons, my insurance has gone up. I was told when I first applied for insurance that my insurance would decrease, but it has not. I am so disappointed with Allstate. Their agents are very unprofessional; they argue back and forth. I made a very bad mistake choosing Allstate as my insurance carrier, and I will never recommend them to any of my friends or family members. My son tried to warn me about Allstate; I just wish I had listened.

Allstate is extremely expensive and very overpriced compared to most of their competitors! I got quoted the same coverage at all the top-rated carriers and they all were about half the cost in premiums compared to Allstate! I realized I should have shopped around way sooner instead of overpaying on my auto and condo for years with them. Money down the drain, lesson learned now. I asked my Allstate agent why they were so much more expensive than their competitors. The response was personal touch with local agents. State Farm and American Family have local agents too and are still half the costs. In so many words, the agent said the costs you pay in premiums go to paying the staff at the local agencies. I get that, but I’m paying for a product, not staff salaries! Allstate, pay your agents more, then your rates would probably align more with your competitors. You lost my business.

I saved money initially by bundling, but due to a price increase, I had to leave them and found a better rate elsewhere.

Don't use Allstate. They overcharge and are not honest about rates or refunds.

Stay away from Esurance. They increased my premium significantly after a slight fender bender, despite having no claims for 11 years.

Insurance is outrageously expensive. Try not to put teens on your policy.

I just started with USAA. It's too early to tell. Setting up the policy was very easy. There was no comment section, so I was disappointed with that. Otherwise, it was very easy to sign up online.

The price of my car insurance kept going up each year. There are no discounts for senior citizens, no discounts for speeding tickets, and no discounts for safe driving without car wrecks.

With Allstate, there's no accident forgiveness. If you're about to get in an accident, make it a big one because they'll raise your rate the next day.

Allstate has a terrible crew. I never see the owner of the place, a smug guy that I don’t trust. Their prices are exceptionally high for nothing gained. I'm ready to find a new company to give my business to.

I left Allstate to go to Geico.

Check the coverage and the charges, including changes that can take place in the future based on your driving habits and any claims.

They have been cheaper than most and the coverages are better. I would like to know why my policy is raised and not lowered every year, but it is still cheaper with better coverages. I don't have any tickets, DUIs, or accidents.