Is Allstate A Good Insurance Company? Reviews From Over 12,538 Customers

They are always very helpful.

Very good locally, but claims are handled remotely and require major attention from the customer.

It took an inordinate amount of time to get my car fixed initially, but once it was completed, everything was done well and paid for fairly. The work was warranted and the warranty was honored when needed. The premiums are very excessive, however.

The rate is higher than most.

They were good when we had an employee discount, but without it, they are too expensive.

Good, but the insurance is expensive.

One of the top insurance companies.

It’s been good, just too expensive.

Since I am a "snowbird," I can suspend my coverage when I’m not there.

I love Allstate.

Prices are always increasing, but I know they’ll take care of me if something happens.

I really prefer using the website. It’s set up very well, though. They can be a bit sticky about paying claims. Use their “preferred contractors” when possible. (Could be worse!)

Allstate has been my choice for over 30 years. I haven’t researched other companies lately to compare rates.

Quality insurance.

I was shocked by the annual cost for a new vehicle we just added to our policy. With all the safety features on this vehicle, the cost of the insurance feels ludicrous. That’s why I’m now shopping for a better rate.

Awesome.

Too expensive.

I switched to Progressive. Much lower rates, same coverage.

I have been with Allstate for many years. It is always easy to contact an agent to answer questions I may have about my policy. Any concerns have been handled professionally, respectfully, and promptly. At this time, I am researching possible alternatives to lower auto policy fees. I have found that the car policy charges may be higher than other companies, but no one has been able to offer lower home insurance than what I get with Allstate. So, with all that said, I am still searching for a reduction in car insurance charges along with someone who can match Allstate’s home insurance—at this point, I’m unsure what to do. It seems best to stay with Allstate for the time being.

Good, just a little pricey at this stage of my life.

I haven’t had to deal with them, but from a trust standpoint, I like them. The price for the policy options is too high.

No complaints, but Florida insurance in general is too high.

All calls go to AI. I prefer talking to a live person.

I was happy until I needed full coverage for my car. It was too expensive for me.

Allstate and my agent provided excellent service, but at an ever-increasing price. My comparison shopping indicated that I was paying much more than with other options, so I switched companies.

Great.

I’m happy with Allstate. I had my first horrible car accident, and I was told it was my fault. It was my first car accident ever at age 70, with no tickets and no DWIs. My car was totaled. I was really hoping this accident would be excused since it was my first. I’ve had a driver’s license since I was 16 and have been insured all those years, always with full coverage. I guess the commercial on TV isn’t meant for me. I’m just very disappointed.

I like it.

I haven’t been with them for more than a year, but so far they’ve been good.

I have good coverage with them, and I’ve been happy overall. It’s just that insurance keeps going up, and I’m on a limited income. With everything going up, it’s hard to afford it. I’m 80 and I have a good driving record. I don’t want to have to give up my car, but it looks like I may have to. I’ve checked other companies, but they are higher and the coverage is not as good as what I have.

They raised their price every year.

Great service.

Great to have them. What I don’t like is that they keep raising the price every six months. I don’t get anything different, but they continue to raise the price, and we don’t receive anything new on our policy.

Too expensive.

Justin Farnsworth, the owner and agent, is always ready to answer any questions. His employees are always willing and ready to help and answer any questions or claims. I’m glad I picked Farnsworth Allstate Agency three years ago.

Excellent, apart from some glitches at the agent's office.

I’ve never had a claim, so I don’t have any experience with that. Other than that, my premiums have increased every year.

Insurance is too expensive—look for the best price.

Be sure to get all the information you need.

The only thing I have a complaint about is that when my original agent retired, I had to wait one year before I could transfer to another agency. I didn’t like that.

I had an excellent agent helping me get set up with the best price and policy. I would recommend them to anyone.

Be prepared for rate increases without explanation.

I’m pleased with Allstate, except they keep raising my rates.

Excellent agent! Able to reduce premiums.

It was good. My agent worked with me when my rate went up to bring it down.

Very prompt service. Just a little pricey.

Competitive pricing and very good customer service.

Good except every renewal, every 6 months, prices go up.

Ivonne in Miami at Bird Road Agency is beyond excellent. Always giving the correct information and explaining everything profusely. The third party, National General, is not the same.

Good old-line company, pricey. I have had limited claims experience with them.

Disappointed in the rate increases each quarter.

I've always been very happy with them, but I just can't afford the high prices.

It seemed like a pretty good price for the two vehicles we were insuring, but the next time it was due for renewal, it quickly went up. I wasn’t too happy with that, and there were no accidents.

I feel okay so far.

For me, it's too expensive.

Considering how little we use or travel in it, the price is a bit high. We are seniors.

Since I transferred to a new Allstate insurance company in Stockton on Pacific Avenue, I have been impressed. I enjoy being with Allstate. Thank you.

Great customer service! They are always there to pick up the phone and find out how they can help and address your issues.

Coverage is good, but prices jump after being with them for a while.

The price is okay.

Seems expensive.

My coverage is good, but it’s way too expensive. I have an excellent driving record, don’t drive many miles, and every year my rate goes up and up. I’m currently shopping around.

Not good. We got a great rate and saved a lot, but right off the bat we were supposed to download their app and have it monitor our driving. The problem was there was no way they could tell if we were riding with someone else, and the website was iffy. We were told the price would go up if we didn't use the app, and it did—an additional $85 per 6 months. Now they sent me an email saying it will go up again if we don't take 50 more trips in our car before the payment is due again. That’s in 2 months. We’re retired, and the car sits sometimes for days without being used, so I’m looking again.

We never get a copy of our insurance. We’re supposed to print our own copy from the website, but we can never get on their site.

Poor. They doubled my rates.

I’ve been with them for a long time, but it seems like my rates keep going up. I’m a retired widow on a fixed income. I don’t drive much and I have no accidents or violations. I really think I’m paying too much and need something cheaper.

It started out good, but even with no accidents or tickets, my premium went up from the original quote after a year.

It’s impossible to get ahold of your agent. No matter what number you dial, it goes to the hub and takes a long time, even if you just need something from your agent. Why bother having an agent then?

I contacted your company, and I ended up with over 40 other people contacting me. Why?

Decent price. I haven’t had any claims in many years, so I don’t really have an opinion about the insurance process.

Allstate is too expensive for what you get.

Allstate is too expensive, and agent access is useless.

When someone sells a car and takes it off their insurance policy, they shouldn’t have to pay for that car’s insurance the next month. It doesn’t make sense why you should have to. I’m about to change my insurance.

Not as informative as I would like. He was speaking so fast that I had to ask him to slow down. It didn’t make me feel comfortable about where I stood as a customer. I hope this can change very soon.

There’s nothing good about charging a senior high insurance, especially if they have a good driving record. I have no violations or tickets, and I don’t travel far from home—my trips are to doctor’s appointments and the grocery store, which is less than 15 miles. No, I wouldn’t recommend you to any senior on a fixed income who only has one car. Goodbye.

My rates go up regardless of how I drive.

I haven’t had any experience with them other than that they raised my rate 10% to renew my current policy.

Not happy. I’m a senior citizen who barely drives 500 miles a year, and I pay almost $300 a month in premiums. I do not recommend them to anyone.

They are the worst. They quoted me one price and then billed me a different one. Never again.

Shop for specific benefits first, and then decide.

Shop around and get approved rates that don’t change over time.

Muchos problemas para poder comunicarnos con un departamento en específico. Varias veces me mandaron a departamentos equivocados y no cuentan con agentes que hablen español. A veces hay mucho tiempo de espera (hasta 40 min) y una vez me colgaron después de esperar 45 min en la línea del celular. Pero después de que contraté a un tasador independiente, me respetaron el avalúo.

It’s very hard to get an answer.

It would be nice to pay less for senior status. The accident-free discount is good. A multi-vehicle discount would be appreciated—I have four vehicles to insure. I’m not happy that I have to pay separately for roadside service; towing should be part of the basic plan, not an add-on. I’d like a discount for going digital and more payment options besides paying the full amount up front or monthly. It seems like there’s a huge price difference when paying monthly, and that doesn’t feel fair. Not everyone has $2,000 ready for a lump-sum payment. If I have an accident, it would be good to have an in-person adjuster available within a day or two instead of a week.

Terrible. My policy was canceled automatically for a declined payment. I had my card closed due to fraud issues and didn’t realize my policy was canceled because I received no notification or phone call, but I was still being charged every month through the automatic withdrawals showing on my statements. That meant I had been driving uninsured for months. I became aware of this because I called to add two more vehicles to my policy and was then told I didn’t have one for the reason above. I bought insurance through General Insurance affiliated with Allstate and called again to ask about adding more vehicles. I was given a quote for $96/month. I agreed, and then I was told she couldn’t offer me that anymore and that I needed to make a payment the next day. Since when do you get a quote, accept it, and then get told it’s no longer offered?

It’s OK, but I would shop around. State Farm is going to get my business.

Worst insurance I’ve ever had. My insurance went up $80 the first month and $50 every month after.

Good, but expensive.

I wouldn’t recommend Allstate at all. They have the worst customer service, and the claims department doesn’t seem to care. They make excuses not to pay.

Horrific—they sent me to collections over a $10 charge for checking my credit report.

Allstate is my current insurance, and they’ve pretty much cost me my house of 36 years. A hidden leak in the kitchen should be basic coverage because without a kitchen, you don’t have a functional home.

They keep raising their rates. Terrible insurance.

I saved $750 a year by going with another company.

My policy premium went up over $40 after my first 6-month policy period. I’ve made no claims—no accidents, tickets, or anything. They just raise the rates and charge you for no reason.

They love to take your money but don’t support you if you have an accident. They also hike rates significantly after an accident.

It stinks that my rate is so high for my age, vehicle year, and driving record.

Good window coverage service. Their liability insurance rates are high.

Allstate used an auction site to value my car after it was flooded, which reduced the value far below what it should have been.

The service is great, but it’s disappointing that my home and auto insurance rates went up after 3 years with 0 claims.

Premiums are too high for two people with two cars and no moving violations. My husband did have a minor accident. $495.00 a month is too much. $60.00 of that is for the accident, so I was told.

I’ve never had an accident, violation, or a claim in my 56 years of driving. Yet, I’ve always had car insurance. Never without, but I still pay a high premium. I’m driving less now and still have to pay for insurance.

Terrible.

The rates charged have been rising faster than the rate of inflation for no observable reason.

It's too high for someone with a clean driving record and excellent credit.

Do not have any claims, or if you do, be prepared for massive increases to your costs.

All they do is increase the premium. Almost 30 years with them and paying $239 per month on a 22-year-old car.

I had this policy for almost 2 years with Allstate and they never recognized that I did not have uninsured motorist coverage. In a city like Houston, it is imperative that you have that coverage.

I am dealing with a hail storm total loss claim from 4/28/2026. As of today, 6/29/2026, I am still trying to get paperwork and payment. I have spent days, weeks, and an unknown amount of hours trying to resolve the claim. I am unhappy, I have made complaints to the MO insurance board, and I plan to change companies as soon as the claim is closed.

Follow-up is poor. Lower costs are not offered or given as an option unless you ask for it. I will definitely start shopping for alternate coverage with different companies.

I have not made any claims, and I have had no tickets or DUIs, but my rates increased simply because my husband is deceased. I do not drive any differently than before. They also doubled my house coverage and did not send the cards to prove insurance coverage.

Shop around every few years. Allstate doesn't give discounts for longevity.

I have Allstate, and the rates keep going up. I had a cracked windshield, and they said I had to put it under comprehensive with a $500 deductible. I’m looking to change!

Allstate is okay. Didn't feel like I was in good hands though. No one could reduce my rate for a car that was parked 95% of the time. I found a car insurance rate for $68 per month with roadside assistance.

The price kept going up despite zero claims or violations.

I switched to pay-per-mile to save money, but it increased the following year. I'm looking to change companies soon.

I would tell them to check other insurance companies besides Allstate. Allstate has always gone up and never given its long-standing customers a nice discount!

Another expensive price increase for no reason from this company.

Instead of getting a phone call or email to help with what should have never been a problem, I get crickets. Nobody assisted me when I first signed up. I specifically asked for roadside assistance, but it never got added to my policy. So, I'm looking for new coverage because I was told I would have to pay $73 more on an already high insurance policy.

Much too expensive; driving history, loyalty, and on-time payments mean nothing.

Overpriced and I had a perfect record for 25 years, yet every year it just kept going up for no reason at all.