Is Allstate A Good Insurance Company? Reviews From Over 12,440 Customers

Same with any insurance company, it seems like the states you live in actually have control over the rates for insurance and not the actual drivers and their driving records.

The price keeps going up.

No problems, the agent seems to be on top of everything.

Very good, but seems too expensive.

Very good company and easy to talk to a live person. I can get answers to questions and the customer service is good. However, they’re expensive and don’t seem to reward long-term loyalty.

Expensive, even with a pleasure rating and a good driving record. Shop around.

Nothing is wrong with Allstate, but the cost is extremely high for the coverage and the age of my car. I’m the only driver, and I don’t use it every day. It feels like we’re being punished for driving. I try to drive safely for myself and others. Sometimes I have to brake hard to avoid drivers who pull in front of you, cut you off while changing lanes, or stop suddenly. At times I speed up to avoid being run over, depending on the circumstances. I also use a hands-free phone.

I’d like a lower rate.

Not that good—the car has less value, and the insurance went up!

Better price, same coverages.

Excellent coverage, price, and customer service.

My agent and the office have always been easy to talk to and provide a straight answer. Very helpful.

Too expensive.

Allstate is horribly expensive. My agent got me in with a subsidiary of Allstate that was more affordable with better coverage!

The experience has been very good; however, we feel like we need a policy that is more cost-effective.

It's still new, but I'm saving $170 per month compared to Allstate.

Coverage is great, as well as customer service. The problem is the price.

Very professional.

I would recommend the Gabe Green Allstate Agency in Carmel, IN to my friends in Indiana.

Been somewhat slow in communication.

The insurance is expensive.

The insurance rates are too high for the coverage provided.

I've been with Allstate for over 40 years. They must be doing something right.

Find the coverage you want or need at the lowest price.

Affordable

Best price.

Consider Allstate coverage as a good deal.

I would recommend them to anyone because they have the best rates.

Great customer service always returns phone calls immediately.

Allstate operates excellently but does not consider senior citizens for discounts.

Very professional and knowledgeable.

I did not have any issues with my car while being insured with Allstate.

Customer service and the intelligence of Zac and staff are outstanding.

Everything was good. I haven’t had any accidents.

Shopping around NJ, Allstate is the highest. I have no DUIs and no accidents in the last 3 years, yet my insurance is too high. I’m looking around for an alternative company.

Good service. The cost is high. No accident forgiveness.

I love Allstate, but they are too expensive for me. I’m on a fixed income now and have to find a cheaper insurance company.

I've been with Allstate for over 30 years.

Great insurance company but just too expensive for our vehicles and real properties!

I wish it included full roadside assistance like State Farm is offering at $158.00!

The insurance is currently expensive.

I have no problems. I don’t need them often, but I always know I can count on them when I do. Hey! Like a good neighbor!

Good service. Policy price just kept gradually going up.

Don’t fall for the umbrella policy; hold out for better coverage.

Doing the job on time.

Way too expensive. My cars get older, depreciate, and my policy goes up?

Their rates are okay, but I wish I could do better.

So far, it's been great. I just wish my auto rates were lower since they're all older vehicles.

Great company. Premiums are a little too much, especially when you have no claims, ever.

It covers what I need covered and then some.

This is the best I could get in insurance. $3,200 for 6 months on 3 vehicles: a 2026 Sportage, a 2023 Rav4, and a 2020 Nissan Rogue.

Offer more discounts, especially if the car is paid off, or if you've been a customer for over 5 years.

The agent was good, but the claims process was difficult to deal with.

It's too soon to tell, but the price was lower. I had Allstate for 30 years, but they kept raising the rates.

A bit too high for the coverage and miles I drive.

Our experience with Allstate has been great. People are friendly and helpful.

I've had Allstate for years. They provide good customer service and are helpful. I had one claim and it was paid promptly.

Pricing is largely in line with other companies.

At startup, issues signing up for AUTO PAY were very frustrating. I was labeled via mail as having a bad bank account and lost discounts. It was discovered that it was their fault. It has not been corrected on their end. I demanded removal from my customer history, but it has not been done. I have no claims.

Everything is excellent, but I feel I pay too much.

I canceled Allstate due to rate hikes every year without a claim.

I think it is far too high. I drive a 2009 Chevy Malibu. I drive less than fifty miles a week, if that much. I only drive locally for food, gas, and necessities. I don’t drive after dark. My son and friend drive me to most of my medical appointments.

High price for state minimum coverage. I'm a very low-risk driver, no accidents for about 25 years. Never had a DUI.

Good coverage, but expensive. I only stayed with them because my homeowners insurance was cheaper after I got a new roof due to hail damage. It was a struggle, and I only got a new roof because my roofer was persistent.

Lousy. No accidents, no tickets, no claims, but my rate jumped another $100 a month with no explanation.

They raise their rates every six months.

I can never get someone on the phone, and they don’t even call back.

Way too high of a price.

Way too pricey for minimum coverage. I was paying almost $600 monthly for two vehicles. I thought all along I had full coverage for that price.

They gave me a rate that was great, but after 6 months it was more than what I was paying before. I was told it wouldn't increase. I'm going to shop for other insurance.

It’s hard to get anything changed unless customer support does it. It seems like the only thing they focus on is their commission. I’ll be changing insurance very soon.

Handling claims when you are not at fault is easy, but the agents are so overwhelmed with clients that getting to talk to one to get discounts or align on the policy is horrendous. You end up with their 24/7 customer service instead.

Not happy with Allstate; every six months my premiums go up significantly. They are great the first year you are with them, but after that, they really increase the rates! But then that is the way insurance companies play their game.

I don't like the fact that Allstate raised my car insurance. Also, there were some add-ons without my consent. Since the add-ons, my insurance has gone up. I was told when I first applied for insurance that my insurance would decrease, but it has not. I am so disappointed with Allstate. Their agents are very unprofessional; they argue back and forth. I made a very bad mistake choosing Allstate as my insurance carrier, and I will never recommend them to any of my friends or family members. My son tried to warn me about Allstate; I just wish I had listened.

Allstate is extremely expensive and very overpriced compared to most of their competitors! I got quoted the same coverage at all the top-rated carriers and they all were about half the cost in premiums compared to Allstate! I realized I should have shopped around way sooner instead of overpaying on my auto and condo for years with them. Money down the drain, lesson learned now. I asked my Allstate agent why they were so much more expensive than their competitors. The response was personal touch with local agents. State Farm and American Family have local agents too and are still half the costs. In so many words, the agent said the costs you pay in premiums go to paying the staff at the local agencies. I get that, but I’m paying for a product, not staff salaries! Allstate, pay your agents more, then your rates would probably align more with your competitors. You lost my business.

I saved money initially by bundling, but due to a price increase, I had to leave them and found a better rate elsewhere.

Don't use Allstate. They overcharge and are not honest about rates or refunds.

Stay away from Esurance. They increased my premium significantly after a slight fender bender, despite having no claims for 11 years.

Insurance is outrageously expensive. Try not to put teens on your policy.

I just started with USAA. It's too early to tell. Setting up the policy was very easy. There was no comment section, so I was disappointed with that. Otherwise, it was very easy to sign up online.

The price of my car insurance kept going up each year. There are no discounts for senior citizens, no discounts for speeding tickets, and no discounts for safe driving without car wrecks.

With Allstate, there's no accident forgiveness. If you're about to get in an accident, make it a big one because they'll raise your rate the next day.

Allstate has a terrible crew. I never see the owner of the place, a smug guy that I don’t trust. Their prices are exceptionally high for nothing gained. I'm ready to find a new company to give my business to.

I left Allstate to go to Geico.

Check the coverage and the charges, including changes that can take place in the future based on your driving habits and any claims.

They have been cheaper than most and the coverages are better. I would like to know why my policy is raised and not lowered every year, but it is still cheaper with better coverages. I don't have any tickets, DUIs, or accidents.

Just got Progressive, so we'll see, but I did get a great rate with them.

The premium has increased by 40% in one year and has more than doubled over four years.

Very disappointed in how they acted after a flood in Conroe, TX. They did okay, but when there was an issue with a flatbed truck you sent that caused some driveway damage, they did not help me at all!

They didn’t help me get my deductible back from the other insurance at fault. They increased my insurance rates even though I don’t have any tickets or accidents. I can't get in touch with my agent.

Allstate is not a good insurance company. I would not recommend them to anyone as they keep raising their prices every year, and by a lot. Not just mine, but everyone I know who uses them has experienced this.

They lowball the first year, and in the second year, they increase the rates significantly.

I recently changed coverage because their rates are so high. Their customer service is excellent.

From an accident that I had, which was not my fault, I felt like they lowballed my settlement for the vehicle. They told me the other insurer would not pay more than that, even if their driver was at fault. I believe I could’ve gotten more money. The adjuster told me that I cannot get more money because it had a new rebuilt engine in it 45 days before and a rebuilt transmission 45 days before that. It had to be 30 days or less. I feel like I was ripped off, and how could I recommend them if this is the way my insurer is going to handle me?

They told me that I would save a lot of money, but 6 months later the prices increased significantly, and a year later the prices skyrocketed. I will never use Allstate again. It doesn't matter if you are a safe driver or not; they only want more money.

Don't assume correct information will be part of your policy. I had to correct my address and phone number twice. The ID restoration policy never appeared on my policy page. Not everyone who answered the phone could see this policy either. I had the credit bill as proof, but no proof from the insurance that I had it. It wasn't until a year later and several phone calls that I found someone who could confirm that indeed I had this protection. I am changing companies next month.

Firstly, never buy insurance online! Although it's convenient (somewhat, because it avoids needing to meet personally with several agents of providers one may be interested in), the online experience rarely, if ever, allows discussion with a real person. Unfortunately, within weeks of getting auto and home insurance with Allstate, we had an auto claim, and it turns out that the agent of record was in Texas when the claim occurred in Ohio, and we live in Pennsylvania. Attempts to connect with the named agent were frequently met with voicemails or text messages. I contacted a local agent to ask if I could have him as my agent of record rather than one over 1,000 miles away. He advised going to the main Allstate website where such a request could be made. Frankly, from a user-friendly perspective, the Allstate site was a nightmare. To add insult to injury, Allstate sent the vehicle to their "preferred" repair shop in the area. After they called to say the car was repaired, my wife and brother-in-law (who has over 30 years of experience in autobody repair and, in fact, managed 5 body shops for over 10 years while he and his wife lived in Alabama) refused possession of the car because the paint they used didn't match the original paint, and the clear coat was not properly buffed into the original. That caused an additional 2-week delay in the return of our car. In addition, the Chevrolet dealership tried to use the opportunity to market a new car when there was never a mention of any intent to purchase a new car. I am, at present, searching for a company other than Allstate to insure both my home and auto.

Find out the hidden information that they don’t explain from the beginning regarding policy increases if you don’t sign up for their discount program called Drive Wise. This program monitors your driving, and you have to drive a certain number of miles within their time period to get the discount. When you meet the required miles, you receive a discount, which takes six months for them to apply to your bill.

Allstate was very inexpensive but then doubled the price after 6 months and kept raising the rates every 6 months.

My current insurer is Allstate. I had an unfortunate year in 2024. A dog ran in front of us and did major damage to our front end. A few short weeks later, an 18-wheeler blew a rear dual tire that hit our Jeep and caused us to spin and slam into a guardrail. Neither accident was our fault nor could they be avoided. The consequence was that our premiums have almost tripled and continue to rise. They know it will be difficult for us to change policies. Our credit rating is not exceptional due to a limited income and the huge rise in premiums and other bills. As soon as I can change insurance carriers, I will. No customer loyalty. I had never missed a premium.

I've been with them for years with no accidents, no claims, no anything, and we barely drive 5,000 miles a year. My policy has literally tripled since I got them, maybe even more.

Do not try to make a claim with Allstate. I had two small water spots on my kitchen ceiling, and a claim would have cost me more than the insurance company.

The rates increase too often.

They are nice people, but they are terrible when it comes to helping out with costs. Every 6 months, the price increases and they never have a reason. All they say is, "Well, everything is going up." One time they said, "Just like eggs and milk, prices keep going up."

The price was right; however, when I needed to file a claim, it became a nightmare.

The policy is expensive and the rates are too high.

It's expensive for only driving 4 miles a day or less.

I have not had a claim, so I don't know about their claims service. But just like any other insurance company, they reel you in with a fair price for the first year, then the premiums start to rise. I shop for insurance every year.

They're okay. I was not successful in getting a better cost even though I've been with them for many years.

Allstate is more expensive than all others except AAA, which is higher.

I haven’t had a claim with them, so I have no way of answering the questions. I do know they have gone up in price by $43.

My experience with Allstate is that they are overpricing their policies.

The price keeps going up even though I have had no accidents.

Typical insurance provider. They give you a decent rate to lure you in, only to raise rates significantly at renewal.

I was with Allstate for over 25 years. After exploring other companies, I am very pleased with my policy at Geico.

Rates are way too high even with a perfect driving record and being a loyal customer for over 10 years.

Being retired, I don't drive nearly as much or as often as I used to. After talking with my insurance company, I still cannot get a discount or even a military discount. They were not willing to negotiate for lower rates.

After 7 years of paying for insurance with Allstate and not needing to use it, I grazed a concrete post in a parking lot. Allstate would not fully cover the repairs because they disagreed with the only Tesla-certified body shop in town, which required that we use new parts for the repair. Allstate wouldn't tow my vehicle to a shop of their choice or even tell me a real body shop where I could take the vehicle to have it repaired at the price they said it could be repaired for. So I found out the hard way that Allstate won't actually pay to repair my vehicle. I ended up paying $5k out of pocket after spending 4 months trying to reason with them while my car sat unrepaired.

Just average rates, especially high for low mileage drivers.

Allstate gives a great price upfront to get you to sign on with them. But after that, they raise your rates yearly even when you don’t change your car and your drivers have no accidents.