Is Allstate A Good Insurance Company? Reviews From Over 12,019 Customers

Got me a cheaper rate.

Way overpriced. We're 71 and 72 years old, haven't had an accident in I don't know how long, and haven't had a speeding ticket in probably 30 years. We're still having to pay outrageous rates. There's absolutely no reward whatsoever for being loyal or accident-free. We're still paying for everybody else's problems!

Normally, they aren't as clear about what they're offering as I would expect them to be, and I have to ask questions. Being a driver who's not driving many miles these days, it seems expensive. But the combination of homeowner and car insurance is pretty good, and they've been generally really good to me.

Allstate is easy to contact, and I have not had any claims, so I can’t rate that aspect. Lately, I am concerned about the cost of my premiums.

I was with Allstate for 42 years, and they couldn't compete with Progressive. I saved over $1500 a year!

Okay overall.

It's okay; however, I would like to get full coverage for the same amount that I am presently paying.

Good coverage but high cost. I have had it for 50 years and have been satisfied until my agent changed. It is time for a change.

I just started, so it's good so far.

Average experience. No claim as yet.

They are not cheap, especially here in Alabama, which has the highest rates of any state, but my agent so far is really great.

My agent is really nice and got me what I needed. I pay a lot less.

Very good, no problems.

Allstate has always been very easy to deal with.

I've had it for years and never had any issues.

These guys are good to me.

Enrollment, options, pricing, and paperwork were all a piece of cake.

Good but expensive.

I think auto insurance in LA is outrageously expensive! However, I got a quote from Progressive and they were higher. I think it's ridiculous that seniors over the age of 70, driving less than a mile a day, with no tickets or accidents, on SSI, still have to pay close to $200.00 a month! I do love the agent, Tiffany, who wrote my policy for auto and home though, and that's the only reason I'm sticking with Allstate.

Everything's good. The prices are still high.

Almost half the price of Esurance with the same coverage. The carrier is a major insurance provider.

Call the company back to confirm anything that was told to you on a first phone call. I was told by one representative that my policy covered rental cars, but when I was involved in an accident and had to rent a car, I was told that it was not covered and I had to pay for the rental myself.

I have been happy with Allstate home and auto insurance. Unfortunately, my homeowners insurance went up quite a bit this year. I'm checking for less expensive insurance, but past experience shows me that a new insurance company will have a lower rate, then at renewal, prices are increased.

Allstate was good until the rates got too high.

The price of insurance started very reasonably when I began my car, pickup, and home insurance. In fact, I got the $250 deductible cheaper than my old policy with a $500 deductible. After the first 6 months, my auto insurance jumped over $50/month. I finally had to change my policy to a $1000 deductible to get my payments close to the original amount. I traded my 2019 pickup for a new 2025 model, and the insurance coverage is much cheaper on the new pickup than my wife’s 2019 Lexus RX, which is worth about a third of the value of the new truck. That doesn’t make sense to me.

Make sure you look at all the fine print and policy freebies. Do not let them increase your policy because they require it. Know what you want and how much you can pay before you sign. Know what you can afford and keep it there. Some "extra items" are for their benefit and not yours.

It is wonderful knowing my wife and I are in good hands. Thank you, Allstate Insurance Group.

All insurance companies are the same. Not cheaper as advertised.

The price increased considerably since a year ago. It's sneaky because I pay per mile, and you don't realize how much more frequently your account is being refilled. There was no notice that there was a rate increase. The per-mile rate almost doubled.

Great personal service.

I have not had to make any claims, but it is the best price I have found.

Service is available, with quick communication and quick service. They return calls promptly.

I love Allstate! The people who work with my agent, especially Arsema, are absolutely amazing!

Allstate is a great insurance company except that the premiums are way too high!

I’m happy with my current car insurance. Most of my needs have been met satisfactorily. However, it’s been difficult to reach my agent. He rarely returns calls. I’ve left messages, and while he does respond to my needs, I never receive a callback.

The premium has been increasing too quickly, making it unbearable for average car owners.

They have become very expensive recently, and I am shopping around looking for a replacement.

Good coverage but too expensive.

I get good services from auto insurance. It's a little higher than some, but no one can beat their home insurance.

My agent is easily available when I have questions, very professional and friendly.

It has been satisfying.

Seems a little high.

Transparent and helpful.

Excellent! Friendly, knowledgeable, customer-concerned.

I’m only looking at the final number when I shop for insurance! If you have the lowest cost on the 5-month total, you get my money. I don’t look at anything else. It’s a racket. I could have insurance with a company for 6 months, and when it comes time to renew, guess what? The price goes up 100% of the time. This is with having no tickets, no DUIs, no claims, nothing! But the price goes up. Greed is going to get us all.

It is perfect for me. I know I am covered by a good policy and great people if I need help.

Rates are too high. Poor communication skills from some agents.

All aspects of dealing with Allstate have been very good.

No claims, therefore no related experience to convey in that regard. However, the premium "discounts" are mediocre at best, some of which are "sound-good" for the client's benefit. The agent doesn't respond at all except to remind me of policy renewals. The customer service representative tries hard to be helpful, but is limited by agency policy. Obvious attempt to price-gouge upon policy renewal. This is representative of insurance reputation as a necessary evil, maximizing profit over the client. Increased premium for annual renewal with no claims and prompt, upfront premium payment. Agency practice forces the client to look elsewhere, but this results in the same scenario.

They are a very good company.

Best price for my coverage.

Better in general but expensive premium.

It's good, just expensive.

They have been $300 to $1000 cheaper than all the others I have gotten a quote from.

The group works hard to meet your insurance needs.

Agent Matt was excellent.

Good discount on home insurance when combined with auto, but auto is about 2x that of some other insurance providers.

Allstate has been excellent for me for many years. Claims handling is superb. The only issue I have is the price, but that seems to be a function of living in Florida versus other states I have lived in.

Still trying to figure out why I'm paying so much for my age and driving record. Outrageous!

Great customer service and quality.

Allstate is not a good insurance company. I would not recommend them to anyone as they keep raising their prices every year, and by a lot. Not just mine, but everyone I know who uses them has experienced this.

They lowball the first year, and in the second year, they increase the rates significantly.

I recently changed coverage because their rates are so high. Their customer service is excellent.

From an accident that I had, which was not my fault, I felt like they lowballed my settlement for the vehicle. They told me the other insurer would not pay more than that, even if their driver was at fault. I believe I could’ve gotten more money. The adjuster told me that I cannot get more money because it had a new rebuilt engine in it 45 days before and a rebuilt transmission 45 days before that. It had to be 30 days or less. I feel like I was ripped off, and how could I recommend them if this is the way my insurer is going to handle me?

They told me that I would save a lot of money, but 6 months later the prices increased significantly, and a year later the prices skyrocketed. I will never use Allstate again. It doesn't matter if you are a safe driver or not; they only want more money.

Don't assume correct information will be part of your policy. I had to correct my address and phone number twice. The ID restoration policy never appeared on my policy page. Not everyone who answered the phone could see this policy either. I had the credit bill as proof, but no proof from the insurance that I had it. It wasn't until a year later and several phone calls that I found someone who could confirm that indeed I had this protection. I am changing companies next month.

Firstly, never buy insurance online! Although it's convenient (somewhat, because it avoids needing to meet personally with several agents of providers one may be interested in), the online experience rarely, if ever, allows discussion with a real person. Unfortunately, within weeks of getting auto and home insurance with Allstate, we had an auto claim, and it turns out that the agent of record was in Texas when the claim occurred in Ohio, and we live in Pennsylvania. Attempts to connect with the named agent were frequently met with voicemails or text messages. I contacted a local agent to ask if I could have him as my agent of record rather than one over 1,000 miles away. He advised going to the main Allstate website where such a request could be made. Frankly, from a user-friendly perspective, the Allstate site was a nightmare. To add insult to injury, Allstate sent the vehicle to their "preferred" repair shop in the area. After they called to say the car was repaired, my wife and brother-in-law (who has over 30 years of experience in autobody repair and, in fact, managed 5 body shops for over 10 years while he and his wife lived in Alabama) refused possession of the car because the paint they used didn't match the original paint, and the clear coat was not properly buffed into the original. That caused an additional 2-week delay in the return of our car. In addition, the Chevrolet dealership tried to use the opportunity to market a new car when there was never a mention of any intent to purchase a new car. I am, at present, searching for a company other than Allstate to insure both my home and auto.

Find out the hidden information that they don’t explain from the beginning regarding policy increases if you don’t sign up for their discount program called Drive Wise. This program monitors your driving, and you have to drive a certain number of miles within their time period to get the discount. When you meet the required miles, you receive a discount, which takes six months for them to apply to your bill.

Allstate was very inexpensive but then doubled the price after 6 months and kept raising the rates every 6 months.

My current insurer is Allstate. I had an unfortunate year in 2024. A dog ran in front of us and did major damage to our front end. A few short weeks later, an 18-wheeler blew a rear dual tire that hit our Jeep and caused us to spin and slam into a guardrail. Neither accident was our fault nor could they be avoided. The consequence was that our premiums have almost tripled and continue to rise. They know it will be difficult for us to change policies. Our credit rating is not exceptional due to a limited income and the huge rise in premiums and other bills. As soon as I can change insurance carriers, I will. No customer loyalty. I had never missed a premium.

I've been with them for years with no accidents, no claims, no anything, and we barely drive 5,000 miles a year. My policy has literally tripled since I got them, maybe even more.

Do not try to make a claim with Allstate. I had two small water spots on my kitchen ceiling, and a claim would have cost me more than the insurance company.

The rates increase too often.

They are nice people, but they are terrible when it comes to helping out with costs. Every 6 months, the price increases and they never have a reason. All they say is, "Well, everything is going up." One time they said, "Just like eggs and milk, prices keep going up."

The price was right; however, when I needed to file a claim, it became a nightmare.

The policy is expensive and the rates are too high.

It's expensive for only driving 4 miles a day or less.

I have not had a claim, so I don't know about their claims service. But just like any other insurance company, they reel you in with a fair price for the first year, then the premiums start to rise. I shop for insurance every year.

They're okay. I was not successful in getting a better cost even though I've been with them for many years.

Allstate is more expensive than all others except AAA, which is higher.

I haven’t had a claim with them, so I have no way of answering the questions. I do know they have gone up in price by $43.

My experience with Allstate is that they are overpricing their policies.

The price keeps going up even though I have had no accidents.

Typical insurance provider. They give you a decent rate to lure you in, only to raise rates significantly at renewal.

I was with Allstate for over 25 years. After exploring other companies, I am very pleased with my policy at Geico.

Rates are way too high even with a perfect driving record and being a loyal customer for over 10 years.

Being retired, I don't drive nearly as much or as often as I used to. After talking with my insurance company, I still cannot get a discount or even a military discount. They were not willing to negotiate for lower rates.

After 7 years of paying for insurance with Allstate and not needing to use it, I grazed a concrete post in a parking lot. Allstate would not fully cover the repairs because they disagreed with the only Tesla-certified body shop in town, which required that we use new parts for the repair. Allstate wouldn't tow my vehicle to a shop of their choice or even tell me a real body shop where I could take the vehicle to have it repaired at the price they said it could be repaired for. So I found out the hard way that Allstate won't actually pay to repair my vehicle. I ended up paying $5k out of pocket after spending 4 months trying to reason with them while my car sat unrepaired.

Just average rates, especially high for low mileage drivers.

Allstate gives a great price upfront to get you to sign on with them. But after that, they raise your rates yearly even when you don’t change your car and your drivers have no accidents.

They overcharged me for my monthly rate.

Allstate car insurance rates are extremely high. The rates just keep going up. I would not even mention Allstate to a friend.

Rates are too high.

I feel that driving about 50-60 miles a day and having 3 vehicles, my insurance should be a lot cheaper, like $50-60 per car a month.

I'm currently with Allstate, but I'm paying more than over a hundred people at my church that I have asked.

I haven't had a ticket in decades and drive less than 1000 miles per year, yet my premiums go up every year!

So far, I have been offered no discounts even though I have no DUIs, no tickets, and drive less than 1,000 miles a month.

They are extremely expensive. I am spending over $500 a month for 2 cars, and one only has liability on it. I am 75 and don’t drive that much.

The price goes up every 6 months without fail.

High rates. They go up more every 6 months.

If you are a good driver, consider going for something less expensive.

In every aspect, except price, they provide the service I need. I simply can’t continue to pay annual increases anymore for an older car driven under 5,000 miles per year. So I’m shopping.

They give you an overall 6-month policy cost, but NOT the individual coverages.

Average price went up, as usual.

Allstate continues to increase the premiums as often as they can. I called to remove my daughter and her car and was told it would only decrease my premium by $40 for six months. I’m paying four hundred dollars to cover her car, so they just increased the cost of the other vehicles. The app is pretty good though.

I pay $200 a month for full coverage and PIP. It's too expensive.

I left a message with Cliff, but there was no response. I will be paying $357 a month for six months at various insurance companies, so I definitely am not giving you $600. I feel like you guys are money-hungry. My car is a 2017 Crosstrek, and in the 5 years I’ve had it, I have only put on 2000 miles. I have an impeccable driving record with no accidents, no tickets, etc. I will never pay you or anybody $600 a month. Thank you for asking.

I have been with Allstate for over 30 years and have not had a claim in over 20 years, but my rates have continued to increase.

Beware, their insurance starts at a good price; however, it increases even if you don't drive very much or haven't had any claims.

The people are nice, but the rates are too high.

I'm very disappointed in Allstate due to the huge increase in my policy renewal rate.

When I first signed up with them, I asked to have my payment due date set in the middle of the month, but they didn't do that, and now it's due at the beginning of the month. I was told that if I needed to change my due date, they would have to review my rates. They did, and it increased by almost $200, and they still would not change my due date. So every month, it looks like I'm late. I was told that if I use autopay, I could possibly change my date, but they weren't sure. I also have to pay for roadside service separately, which makes my bill even higher than what I was used to paying. I am very disappointed in their services.

Te cobran mucho sin información. Cuotas de 157 a 251 es demasiado por un seguro. Nunca se informa del aumento.

Good customer service, very friendly staff. I got concerned when I changed vehicles; same coverage but the cost increased.

Cheaper for the same deductible. Save fifty dollars a month.

Keeps increasing with no claims.

Expensive and always increasing despite a clean driving record.

I wanted to lower my payment, but they wouldn't work with me even though I've been with them for five years.

When I signed up, everything went smoothly, or so I thought. I started getting letters from my car loan through my bank because they said I was not covered. It took me weeks to finally get this taken care of. I expected better than that from Allstate. I also feel my premium should be lower with the same coverage I have. I am retired, elderly, and live on social security.

They continue to raise rates even when no insurance claims are filed.