Is Allstate A Good Insurance Company? Reviews From Over 10,283 Customers

Very helpful with understanding my concerns about having a car policy I could afford.

The price is too high and keeps rising.

Great rates.

We have been with them for over 40 years! Great service!

Overall excellent service and experience, well accommodated.

Auto insurance is expensive.

I have had no issues other than the price being too high to feel any value.

Allstate is a great large company, but their agents leave a little to be desired. The company is too large to see the needs of their customers. They start off reasonably but quickly raise the premiums.

Agency prices are higher than the main office.

Good relationships! Customer service is the best it could be. They keep me informed on all the opportunities to save on protection costs. They are the best!

Premiums are a bit high.

Just a good experience with them.

Absolutely the best quote and price I've gotten in years! They live up to their motto... you're in good hands with Allstate.

Thank you for informing me about removing my daughter from my insurance because she lives out of town. Her car is also out of town, and it won’t cover anything that happens to it. So, thank you for letting me know. I want to take her off my insurance. I’ve been paying for over two years or a year, wasting my money on something that is not helping her or me. I’d like to say thank you for letting me know, even though you didn’t inform me. I called to find out why my insurance is so high. I’ve been offered some other insurance companies to lower my insurance, and this is one way I can lower it by taking her off. Thank you.

Allstate has always been good for me. I left twice, and both times were mistakes.

They will pay your claim.

The rates were almost double compared to the new insurance I found!

Policies are too high.

Very good, and the representative who sold me the policy was helpful and friendly.

They are good, but their rates have just gone through the roof, so I am making a change.

I need better rates, and when you file a claim, in 3 years you go up. The reason you have insurance is to use it when you need it. 1 in 3 years is not excessive; 3 in 3 would be. You want money for nothing, and as long as you never file a claim, you are a golden client...but file a claim, and you are somehow a liability.

I got into an accident and they raised my premium by $90 until May!

I've never made a claim, yet I'm still paying an outrageous amount for full coverage.

Allstate is good all around.

Allstate is doing a great job. Always overpriced, but you need that for security.

Every person has been very nice and helpful that I have talked to.

A bit pricey for the coverage, but otherwise good service.

They were there for me when I needed them.

It was great at first. Then I started getting increase after increase. Started at $130. Ended at $190.

The price goes up all the time, and I'm old and don't drive much, so I think I overpay.

I think it is a little overpriced.

It's all okay.

As far as most, I had one claim for damage by others and received good service. It was easy to work with them.

I have a good rate policy with Allstate.

Good prices and excellent service.

It's a great insurance company, but what I don't like about it now is that you don't get someone right away; you have to go through prompts to get a person.

I can say that Allstate is good and reliable, and they have good communication skills. Overall, it's a good company for your car insurance.

It was great in Oregon but only mediocre in Nevada!

They worked with us to provide the best coverage for our money. Very friendly! You're in good hands with Allstate!

Allstate has been good to me for 18 years. I just need to reduce my payment amount.

Mostly good, but you have to be careful with their claims handling.

They beat Liberty Mutual hands down.

I really don’t have any thoughts on Allstate. They do their job and I send them my premium every month.

A very good insurance company and the quote I got was amazing. Thank you so much.

I have no complaints. They have helped me when I needed help. Very friendly and efficient.

I haven't had any problems. I am 83 and on a fixed income, and my premium is $220 a month. I only drive my car maybe once a week or two.

I have no problem with Allstate except for a boat claim. For some reason, you have to report it through their auto claim, and most of the info makes no sense for a boat claim! In the end, it all works out.

Excellent!!! Excellent customer service!!! Excellent coverage for the $$$

My policy is up for renewal, and my payment increased when I expected it to decrease due to the length of time I've been with them.

Always available to answer any questions I may have.

Had a claim. They handled it quickly and kept in touch.

I have been with Allstate for many years and they have served me well.

Very professional. Service was exceptionally quick and satisfying.

I would say I had a very experienced young lady helping me. Her expertise shined in her ease of starting and ending policies. Allstate's product they offer for our protection is very hard to beat. My insurance writer, Emily, is amazing and informed me of several options I previously did not have with my Progressive policy. Best regards.

I was satisfied until I had an accident that totaled my car and a claim from the person I hit. Then my policy rate tripled. I have had Allstate insurance for over 60 years in 4 states.

Have always been helpful and work to get me the best coverage at an affordable price.

Ask about specific expenses.

I’ve had no issues communicating with my Allstate agent. I naively believed they would always look for the best rates for me. When I started shopping, I saw that wasn’t the case. I think it’s the company policy and not the local agents.

Excellent service. Getting to be a bit pricey, however. Thinking about a switch.

My customer service representative was based in the United States and was extremely friendly and helpful. You will never get that from Esurance.

Make sure you change your insurance carrier every year. Allstate increased my rates significantly!

The app for Allstate is not user-friendly. It is hard to find my documents, and paying my bills from the app is difficult.

They keep increasing my premium even though I have not caused any accidents.

The rates are constantly increasing for no reason. We barely drive 1000 miles.

The office is great, but it's the people you deal with when there is an accident that matter. In my opinion, the office where I pay should follow up with the customer while the claim is in process.

Started out reasonably priced. There have been continual premium hikes despite a clean driving record and very few miles driven. Unreasonable price.

Too expensive. They raised my rates even though I have had no DUIs, no speeding tickets, and no accidents. I have filed zero claims with Allstate, but they still raised my rates. They are now canceled, and I found a new company.

They raised my rate by 40% because I wouldn't sign up for their monitoring device.

Good customer service, but comparing identical coverages with multiple other major car insurers, even with a homeowners insurance discount we can't get from other companies without also changing homeowners insurance, Allstate is a little more expensive. The cost difference is not enough to go through the hassle of changing, but if I had to do it over, I wouldn't use Allstate.

I would tell my friends to avoid Allstate completely due to their very high prices.

Shop around. Allstate has been around a long time. I keep them because I don't think they will go out of business. Therefore, Allstate will be there if I ever need them. I think my rate should be a lot cheaper. I have been blessed and I don't file claims.

I overpaid and it took forever with lots of phone calls to get the refund.

They fixed my car quickly, but as soon as I mentioned back and neck pain, they stopped all contact with me.

Go with someone else. They are expensive and the rates keep going up even though I've filed no claims. I live in a small house and my insurance has shot up to $144. Currently checking out other companies.

They won't insure on Long Island unless you are more than 2 miles away from water. That's over 600 miles of Long Island!

Increases every 6 months without any claims and unsatisfactory explanations. Premiums used to be based on personal claims; not anymore. The same is true with homeowners.

They renew the policy but never call you to review the new policy and explain why your rates are being raised.

My insurance was too high for my needs. I only drive a couple of days a week, I don’t go far away, and I don’t drive at night.

Changing to Allstate was the best decision. They were polite, affordable, and great to work with. Alex was the agent that answered my call, and he deserves a 10.

They have no regard for long-term customers. They keep raising the rate by 20 percent.

Premiums are way too high for driving 2,500 miles per year. I'm looking for a cheaper rate. $1,336.00 a year is way too much.

They do give you options on discounts.

We recently made our first claim in 30 years. We had hail damage from a huge storm with high winds and golf ball-sized hail! The claim was made at the end of September, yet it is 11/22 today, and we haven’t heard a word since the roofers put on the new roof 3 weeks ago! The communication is horrible, and they said they would give us 88% of a new roof! Now we are sitting in limbo, waiting for something to happen after a horrible experience with the roofers, who tried to do the new roof in the dark!

I haven’t filed a claim in the last 10 years. I think your insurance should go down when you’re driving only 50 miles a week. I’ve been carrying my daughter for the last four years, paying $95 for her insurance. I called them to find out why my insurance was so high and told them my daughter lived in New York and that’s where the car is. I’ve been paying on that for the last five years, which is money wasted because I can’t use the insurance in New York if she has an accident. I think they should check your insurance to see how many people are still driving and on your insurance. Age should have something to do with it too. I’m 80 and still paying over $2000 a year. I know my house insurance is included, but my car insurance is more. I’m trying to cut back on some bills, and your insurance should be one of them if you don’t drive much. If you haven’t had an accident in over three years, your insurance should go down.

The due date changes way too often. I had to stop an auto payment as they were going to take money 2 weeks earlier than normal. I was told an amount and that went up as well.

Way too expensive! We are a retired couple who drive our two vehicles approximately 7,500 miles a year each. One is a 2001 Dodge 2500 Ram pickup, and the other is a 2018 Toyota 4Runner. Both are paid off, no DUIs, no tickets, both college-educated, and the only claims have been for rocks going through the pickup window. We both have excellent credit scores and have never missed a premium. No breaks given to us, only high premiums. And we bundled our boat, 5th wheel, and house. What a rip-off!

Extremely high rates are my main concern, being that I am a senior and retired.

I had to make six phone calls when buying a new truck and deleting a trailer. They never got it right. Our insurance was supposed to go down by $100, but it went up by $60 per month instead.

Customer service is great until you have a claim.

As usual, as soon as it's time to renew, the premiums go way up high.

Great coverage and customer service. Rates will rise for little to no reason. Way too much after renewal, especially if you live in NYC.

There's a lack of communication if you have a claim, and they will not answer your questions. They are always unavailable. To add a vehicle, you can't do it online, and it has a very difficult process. I would not recommend it.

I love the company, but I’m paying way more than I should. I have a perfect driving record.

A little high compared to other insurance companies.

I was quoted $165.00, and it was switched to $197.00. I'll probably find another company when my 6-month term is up. I'll look for a rate that I was first quoted.

Not good. Customer service is the worst, and rates are higher than most.

Be careful about any claim information and how high the rates are. Where are my discounts?

Good thing Allstate sent a renewal reminder so I could know how much I was overpaying. Switched to Progressive for a better deal.

Allstate is an insurance firm that's simultaneously quite costly with mediocre coverage.

Looking for another insurance after almost 30 years. Way too expensive. Horrible at handling claims.

Because we have been with Allstate for so many years, they just send a bill and don't try to negotiate the price.

OK but too expensive and no low mileage discounts.

Too expensive and the cost goes up every policy period for no reason. Allstate pockets billions of dollars in profits, and it may be because of their indiscriminate rate hikes.

The quote was out of line, $7500 for a trailer. The agent was awful and no one cared. I called but never got an answer.

Prices keep going up and up, but service is very good.

I've been with Allstate for 54 years, but their claim service falls way short, especially with claims against them.

My insurance was under $400 for 6 months. A rock from the highway cracked my windshield. I filed a claim, and they wouldn’t let me go to my choice of repair shop. Allstate kept rerouting me to Safelite. They were unable to calibrate my car, so I had to go in a second time to redo my windshield. Now they keep raising my premium! It’s now $728. That’s why I left. No car accidents. I’m also a CDL carrier. Allstate is awful.

I found out from a previous employee about their directive that they are not supposed to cover roof damage. Unfortunately, it was after my roof was damaged. They said it was not wind damage even though two trees were blown down and my son's trampoline was blown over 30 feet.

You can rarely reach a human unless you’re signing up for insurance. After that, it’s all voicemail with no follow-up on your phone calls.

They have increased their pricing every year without notice, taking seniors broke.

Rates have increased every term, I get it. But recently the rate has me shopping around for another insurance company. I put an email in letting them know I received a quote that is much more affordable. I asked if there was anything they could offer. I never got a response.

I find it outrageously high for just liability.

Overpriced with limited discounts.

They raised my rates on my homeowner's insurance without notifying me, and it went to an outrageous amount.

Too expensive. Even with no claims, they increase the rates every term.

I had no issues until they raised my auto rates from $303 to $530 a month. There was no explanation, no accidents, no claims, and no tickets. They just said it was an "industry adjustment." I am nearly 60 years old and have been driving for over 40 years. It feels like highway robbery.

They will continue to increase your insurance rates without notice, and you won't know until the next payment is due.

Well, it was okay in the beginning. It was the best price I could find, but surprise, there was a rate hike and I was not notified of the hike. I'll be looking for another insurance company soon.

Go somewhere else, Allstate is one of the most expensive insurance companies.

They are very expensive. I'm a senior and have never in my life gotten a ticket. My driving record is spotless.