Is Allstate a Good Insurance Company? Reviews From Over 9,417 Customers

Allstate has an overall score of 3.8 out of 5, with customers praising the company’s customer service and claims handling. Its average full-coverage rate is $143 per month.

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Allstate Insurance: Rated 3.8 out of 5 by customers

Category
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Average Score
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Overall experience rating3.8
Customer service3.8
Value3.3
Claims handling3.8
Coverage options3.8
Discounts3.9
Policy transparency3.6
Policy flexibility3.8
Quick Facts
  • Allstate overall user rating: 3.8 out of 5

  • Insurify Quality (IQ) Score for Allstate: 8.9 out of 10

  • NAIC complaint index: 1.00 (Industry average)

  • Average monthly full-coverage premium from Allstate: $143

Our take on Allstate insurance

Insurify gives Allstate a quality score of 8.9 out of 10. Overall, Insurify’s customers have mixed feelings about Allstate. Many user reviews highlight helpful customer service and quick claims resolution. But many reviews also mention communication breakdowns and difficulties reaching representatives.

Compared to competitors, Allstate’s rates fall in the middle of the pack, but Insurify reviewers give it a 3.3 out of 5 for its value for the money.

Allstate customer service reviews: Rated 3.8 out of 5

Allstate has a solid 3.8 out of 5 rating for customer service. Policyholders with a positive customer service experience focus on Allstate’s responsiveness and great agents. Negative reviews mention frustrating back-and-forths and unhelpful representatives.

Below are real reviews from Insurify customers about Allstate, broken down by those who had a positive experience and those who didn’t.

  • Karen
    Verified Review
    Allstate is horribly expensive. My agent got me in with a subsidiary of Allstate that was more affordable with better coverage!
    Allstate is horribly expensive. My agent got me in with a subsidiary of Allstate that was more affordable with better coverage!
    Albert
    Verified Review
    Disappointed
    Coverage is great, as well as customer service. The problem is the price.
    John
    Verified Review
    Easy to deal with agent, answered all my questions.
    Very professional.
    Mark
    Verified Review
    My HAPPY Allstate experience.
    I would recommend the Gabe Green Allstate Agency in Carmel, IN to my friends in Indiana.
    Dan
    Verified Review
    The representative was helpful
    The insurance is expensive.
    Miriam
    Verified Review
    Excellent
    I've been with Allstate for over 40 years. They must be doing something right.
    James
    Verified Review
    Excellent
    Find the coverage you want or need at the lowest price.
    Dan
    Verified Review
    Best Price
    Best price.
    Donald
    Verified Review
    Allstate reps are customer caring and honest.
    Consider Allstate coverage as a good deal.
    Concetta
    Verified Review
    Best Rates on Car Insurance & Homeowners
    I would recommend them to anyone because they have the best rates.
    Donald
    Verified Review
    Haunting
    Great customer service always returns phone calls immediately.
    Princewill
    Verified Review
    Lower insurance discounts for seniors
    Allstate operates excellently but does not consider senior citizens for discounts.
    Ann
    Verified Review
    Excellent
    Very professional and knowledgeable.
    Judy
    Verified Review
    Good Experience
    I did not have any issues with my car while being insured with Allstate.
    Randollph
    Verified Review
    A Great Day in the Life of an Allstate Customer
    Customer service and the intelligence of Zac and staff are outstanding.
    Rick
    Verified Review
    Excellent
    Everything was good. I haven’t had any accidents.
    Ronald
    Verified Review
    Good service. Bad price.
    Good service. The cost is high. No accident forgiveness.
    Donald
    Verified Review
    Personalized customer service has its value.
    I've been with Allstate for over 30 years.
    Josephine
    Verified Review
    I have had no issues with Allstate
    I wish it included full roadside assistance like State Farm is offering at $158.00!
    Rose Marie
    Verified Review
    I have no problems. I don’t need them often, but I always know I can count on them when I do. Hey! Like a good neighbor!
    I have no problems. I don’t need them often, but I always know I can count on them when I do. Hey! Like a good neighbor!
    Pat
    Verified Review
    Allstate Alright!
    Don’t fall for the umbrella policy; hold out for better coverage.
    Greg
    Verified Review
    Good to Have
    Doing the job on time.
    Dean
    Verified Review
    Good insurance
    So far, it's been great. I just wish my auto rates were lower since they're all older vehicles.
    Richard
    Verified Review
    High rates
    Great company. Premiums are a little too much, especially when you have no claims, ever.
    Norman
    Verified Review
    This is the best I could get in insurance. $3,200 for 6 months on 3 vehicles: a 2026 Sportage, a 2023 Rav4, and a 2020 Nissan Rogue.
    This is the best I could get in insurance. $3,200 for 6 months on 3 vehicles: a 2026 Sportage, a 2023 Rav4, and a 2020 Nissan Rogue.
    Latrina
    Verified Review
    Review
    Offer more discounts, especially if the car is paid off, or if you've been a customer for over 5 years.
    William
    Verified Review
    Excellent
    A bit too high for the coverage and miles I drive.
    Mary
    Verified Review
    Allstate is great!
    Our experience with Allstate has been great. People are friendly and helpful.
    Bob
    Verified Review
    Allstate
    Pricing is largely in line with other companies.
    Richard
    Verified Review
    Frustrating Auto Pay Issues
    At startup, issues signing up for AUTO PAY were very frustrating. I was labeled via mail as having a bad bank account and lost discounts. It was discovered that it was their fault. It has not been corrected on their end. I demanded removal from my customer history, but it has not been done. I have no claims.
    Lisa
    Verified Review
    Excellent
    Everything is excellent, but I feel I pay too much.
    Rose Marie
    Verified Review
    Average but expensive. No accidents. Homeowners is included too. I guess it’s okay.
    No problem. I have not had any claims, but I think my rate should be lowered since I hardly use my car. I’m 80.
    Lois
    Verified Review
    Good Company
    All claims are handled quickly and well. No issues except there is no longer a local agent.
    Dr Kayrine
    Verified Review
    Allstate is Good!
    Allstate provides great coverage for the price.
    Henry
    Verified Review
    Good
    Shop around for a better rate if you drive very little.
    Thomas
    Verified Review
    Overpriced Allstate!
    I was with Allstate for 42 years, and they couldn't compete with Progressive. I saved over $1500 a year!
    Susan
    Verified Review
    Good customer service
    Okay overall.
    Charles
    Verified Review
    Tanner's Allstate
    They are not cheap, especially here in Alabama, which has the highest rates of any state, but my agent so far is really great.
    Patricia J
    Verified Review
    Interesting
    My agent is really nice and got me what I needed. I pay a lot less.
    John
    Verified Review
    I'm in good hands
    Very good, no problems.
    Charlene
    Verified Review
    Excellent
    Allstate has always been very easy to deal with.
    Henry
    Verified Review
    Allstate Quality Service
    These guys are good to me.
    Steve
    Verified Review
    Exit Interview
    Enrollment, options, pricing, and paperwork were all a piece of cake.
    Joseph
    Verified Review
    Auto
    Good but expensive.
    Patricia D
    Verified Review
    Auto Insurance is Overpriced
    I think auto insurance in LA is outrageously expensive! However, I got a quote from Progressive and they were higher. I think it's ridiculous that seniors over the age of 70, driving less than a mile a day, with no tickets or accidents, on SSI, still have to pay close to $200.00 a month! I do love the agent, Tiffany, who wrote my policy for auto and home though, and that's the only reason I'm sticking with Allstate.
    Joe
    Verified Review
    Allstate good but expensive
    Allstate was good until the rates got too high.
    Davie
    Verified Review
    Know What You Want and Keep It There
    Make sure you look at all the fine print and policy freebies. Do not let them increase your policy because they require it. Know what you want and how much you can pay before you sign. Know what you can afford and keep it there. Some "extra items" are for their benefit and not yours.
    Theresa
    Verified Review
    Not as happy as I was a year ago.
    The price increased considerably since a year ago. It's sneaky because I pay per mile, and you don't realize how much more frequently your account is being refilled. There was no notice that there was a rate increase. The per-mile rate almost doubled.
    Jeffrey
    Verified Review
    My experience with Allstate
    Great personal service.
    Cornelia
    Verified Review
    They worked with me on the price of my policy and it is the cheapest price I have found
    I have not had to make any claims, but it is the best price I have found.
    Gary
    Verified Review
    Service Oriented
    Service is available, with quick communication and quick service. They return calls promptly.
    Antarica
    Verified Review
    Allstate-Michelle Edward’s Agency is the Best
    I love Allstate! The people who work with my agent, especially Arsema, are absolutely amazing!
    Jesse
    Verified Review
    Great company
    Allstate is a great insurance company except that the premiums are way too high!
    Steven
    Verified Review
    Steve Schrotter Insurance
    They have become very expensive recently, and I am shopping around looking for a replacement.
    Frank
    Verified Review
    How I Feel
    I get good services from auto insurance. It's a little higher than some, but no one can beat their home insurance.
    Leslie
    Verified Review
    I'm in good hands
    My agent is easily available when I have questions, very professional and friendly.
    Roger
    Verified Review
    Good reliable service
    It has been satisfying.
    Rose
    Verified Review
    Why is other insurance so much cheaper
    Seems a little high.
    Elray
    Verified Review
    Excellent
    Transparent and helpful.
    Donald
    Verified Review
    Home/Auto Owners Friend
    Excellent! Friendly, knowledgeable, customer-concerned.
    David
    Verified Review
    Why the Greed?
    I’m only looking at the final number when I shop for insurance! If you have the lowest cost on the 5-month total, you get my money. I don’t look at anything else. It’s a racket. I could have insurance with a company for 6 months, and when it comes time to renew, guess what? The price goes up 100% of the time. This is with having no tickets, no DUIs, no claims, nothing! But the price goes up. Greed is going to get us all.
    Micah
    Verified Review
    Don't use Allstate!
    Rates are too high. Poor communication skills from some agents.
    Eric
    Verified Review
    Great experience with Allstate
    All aspects of dealing with Allstate have been very good.
    David
    Verified Review
    insurance
    They are a very good company.
    David
    Verified Review
    Excellent
    The group works hard to meet your insurance needs.
    Jeffrey
    Verified Review
    Great Agent Matt
    Agent Matt was excellent.
    Barry
    Verified Review
    My experience with Allstate
    Allstate has been excellent for me for many years. Claims handling is superb. The only issue I have is the price, but that seems to be a function of living in Florida versus other states I have lived in.
    Wanda
    Verified Review
    Wanda Sambola
    Great customer service and quality.
    Stephen
    Verified Review
    Allstate Charged More Than Double Geico for Same Coverages
    I left Allstate to go to Geico.
    Joseph
    Verified Review
    Rising Rates, Zero Loyalty Considerations
    They have been a good company for paying out on claims, but loyalty gets nothing in consideration to rates. I have been with them since 1982 and my rates are through the roof. They are always raising and NEVER offering a lower rate. I’m curious how much of my rate goes to agent commission.
    Carolyn
    Verified Review
    Great customer service but rates are very high.
    I recently changed coverage because their rates are so high. Their customer service is excellent.
    James
    Verified Review
    Allstate is too expensive
    I feel that driving about 50-60 miles a day and having 3 vehicles, my insurance should be a lot cheaper, like $50-60 per car a month.
    Steve
    Verified Review
    Not a Happy Customer!
    They continue to raise rates even when no insurance claims are filed.
    Yvonna
    Verified Review
    Everyone at the agency was very helpful, but the policy was too expensive
    Way too expensive for someone who doesn't drive much and has a limited income.
    Deborah
    Verified Review
    Beware of quotes that seem low, but change significantly after the first year!
    Rates keep going up without notice!

Allstate customer service reviews vs. State Farm and Progressive

Allstate’s customer service score of 3.8 out of 5 falls in the middle of State Farm and Progressive. State Farm has a rating of 4.2 out of 5, and Progressive has a rating of 3.2.

Here’s how Insurify customers rated these companies.

Company
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Average Score
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Allstate3.8
State Farm4.2
Progressive3.3

Allstate discounts reviews: Rated 3.9 out of 5

Overall, customers rate Allstate’s discount availability well, giving it a 3.9 out of 5. Customers note that discounts are better than expected. Negative reviews focus on discounts not being good enough to offset rising rates.

Here are real reviews from customers about Allstate’s discount offerings.

  • Larry
    Verified Review
    Allstate is the Best Bang for the Buck
    They have been $300 to $1000 cheaper than all the others I have gotten a quote from.
    Joyce
    Verified Review
    Made a Good Move
    I haven't been with them for long, but I'm very happy so far.
    Michael
    Verified Review
    Always There to Help
    Always been great for me.
    Francisco
    Verified Review
    Enrique is the best. He always helps when you need him. Thank you so much for having people like this.
    Enrique is the best. He always helps when you need him. Thank you so much for having people like this.
    Randollph
    Verified Review
    First visit to an Allstate Office. A TEN rating.
    Zach Vaswami runs the local office in Norwood, MA. I felt very comfortable with his knowledge, honesty, and transparency. He is extremely helpful in helping me understand the world of home and auto insurance. I like him.
    George
    Verified Review
    So far, no company has beaten Allstate.
    Good rates for my situation.
    Bernadette
    Verified Review
    Love All My Agents
    Great rates.
    Christopher
    Verified Review
    Like Allstate the best
    Allison is a wonderful agent and she is good at what she does. I appreciate everything she does for the company. Keep up the good work!
    Peter
    Verified Review
    Allstate Auto Insurance
    Great service and team.
    Kirk
    Verified Review
    Allstate Rocks
    It's so easy for insurance companies to give you a lower quote. They just gut your policy.
    Janice
    Verified Review
    Great Insurance
    We found that Allstate had the best coverage for our needs.
    Richard
    Verified Review
    Auto Insurance
    They saved me money and kept me informed.
    Barbara
    Verified Review
    Satisfied customer
    They do what they say.
    Deross
    Verified Review
    Highly Recommend Allstate Insurance
    Completely satisfied with Allstate's product.
    Brian
    Verified Review
    Easy to edit your policy anytime.
    They offer a lot of discounts. When speaking on the phone, they are very friendly and make me not worry about anything.
    James
    Verified Review
    Daily Walk with Allstate Auto & Home
    Great, no problems.
    Thomas
    Verified Review
    trj
    I am happy except for the recent price increase of $40.00 a month.
    Larry
    Verified Review
    Big Bang for Buck
    My 6-month policy is only $661.
    Joseph
    Verified Review
    Insurance rates
    Very helpful with understanding my concerns about having a car policy I could afford.
    Nancy
    Verified Review
    Excellent
    Great rates.
    George
    Verified Review
    Can't Complain
    Auto insurance is expensive.
    Donald
    Verified Review
    Cannot be beaten.
    Good relationships! Customer service is the best it could be. They keep me informed on all the opportunities to save on protection costs. They are the best!
    Kimberly
    Verified Review
    Best Insurance Around
    Absolutely the best quote and price I've gotten in years! They live up to their motto... you're in good hands with Allstate.
    Laurie
    Verified Review
    My Experience with Allstate
    It's a great insurance company, but what I don't like about it now is that you don't get someone right away; you have to go through prompts to get a person.
    Kim
    Verified Review
    5 Stars
    They worked with us to provide the best coverage for our money. Very friendly! You're in good hands with Allstate!
    Diane
    Verified Review
    My Rating
    They beat Liberty Mutual hands down.
    Amelia
    Verified Review
    Excellent
    A very good insurance company and the quote I got was amazing. Thank you so much.
    James
    Verified Review
    Made claim for storm damage. Claim was paid quickly.
    Very professional. Service was exceptionally quick and satisfying.
    Jeremy
    Verified Review
    Esurance vs Allstate: Still One Company
    My customer service representative was based in the United States and was extremely friendly and helpful. You will never get that from Esurance.
    Melanie
    Verified Review
    Great!
    They are budget-friendly.
    Lee Ann
    Verified Review
    Allstate
    Fine except for costs.
    Mark
    Verified Review
    Excellent
    I receive very thorough and courteous service all the time.
    Robert
    Verified Review
    Great company
    Exceptional
    Marcia
    Verified Review
    Everyone there is very professional and knows how to handle any situation that comes up.
    Use the Oscar Dubon Agency, as they have the best people working for your best interests.
    Elizabeth
    Verified Review
    Too Pricey
    They are an excellent company, just too expensive.
    Jean
    Verified Review
    Excellent
    Good communication by agent.
    Chad
    Verified Review
    Excellent
    They don't cover travel trailers.
    William
    Verified Review
    Review of Auto Policy
    The Barre Insurance Co. representative spent all the time I needed with me and helped to lower my auto rates in several ways.
    Karen
    Verified Review
    Never had a problem
    Always very good.
    Gregory
    Verified Review
    You're in Good Hands
    They were very efficient in handling my accident claim.
    Scott
    Verified Review
    Allstate review
    Good policy premium pricing
    Paul
    Verified Review
    Allstate good choice for seniors
    For seniors, you cannot beat the price.
    Arthur
    Verified Review
    Staying with Allstate
    Not the best for auto insurance, but when bundled, it's the best option.
    Kay
    Verified Review
    Highly recommend
    Friendly and very informative. Flexible payment plan.
    Alison
    Verified Review
    Allstate
    Great prices, agents available.
    William
    Verified Review
    Been with them for years, likely to keep
    Unless you ask or tell them that you’re driving minimal miles, the agent will never offer the per day/mile rate!
    William
    Verified Review
    One Claim and Allstate Was Fast to Get My Problem Solved
    Very pleased.
    Ernestine
    Verified Review
    My experience with the agency was excellent. He took his time to explain the policies.
    Try Allstate first if you need auto or homeowners insurance.
    Caryl
    Verified Review
    Loved Allstate
    The best. Wish I could use them in Delaware.
    Joseph
    Verified Review
    The Best
    Honest and friendly.
    Martha Jane
    Verified Review
    Excellent customer service. I am able to call anytime and speak with a knowledgeable person who answers any concern in a friendly, professional manner. Cheapest rate I have found, though I still feel it should be less as I only drive less than 2500 miles per year.
    Excellent customer service. I am able to call anytime and speak with a knowledgeable person who answers any concern in a friendly, professional manner. Cheapest rate I have found, though I still feel it should be less as I only drive less than 2500 miles per year.
    Steve
    Verified Review
    AllState Insurance
    Easy, efficient process to buy insurance coverage.
    John
    Verified Review
    Excellent
    Easy to deal with.
    Charles
    Verified Review
    Great company
    Excellent, but I was with Daryl for 18 months and switched for a cheaper price. Dairyland was also an excellent company.
    Frankie
    Verified Review
    49 Years with No Problems
    The only thing I can say about Allstate in the 49 years I've been with them is that I've never had a problem. I'm sorry, but that's the truth. Like they say, "You're in good hands." I'm still here, my wife is still here, and we're still with Allstate.
    Janet
    Verified Review
    Try Allstate!
    Very good. Drivewise is good. Communication is excellent. Customer service is good.
    John
    Verified Review
    SCAM
    Great company. Easy to do business with. They love your premiums. Once you become a number with any insurance company, you're part of their revenue stream. Which is to say you're there for no other reason than to generate revenue. NOT MAKE A CLAIM: GOD FORBID YOUR WINDSHIELD CRACKS... They will hold that against you and want/take every cent back, and guess what? After they get the money back, they will keep your rates nice and high so they get even more money from you. Insurance is the biggest SCAM going, and politicians allow them to reach into our pockets and reap enormous rewards in profits. Other than that, Allstate is a fine company.
    Frankie
    Verified Review
    Excellent
    A lot better than any other insurance I have ever had.
    Larry
    Verified Review
    Excellent
    Good service, but like all insurance companies, they never drop rates.
    Glen
    Verified Review
    Okay, Good
    The experience with the car insurance was okay, not exceptional but satisfactory.
    Lee
    Verified Review
    Easy Free Money for Allstate
    It was easy. I gave them money every 6 months. I never got in an accident or ticket for 10 years, but prices just keep going up. I don't drive much either.
    Adriana
    Verified Review
    Best All-Around Auto Insurance!
    Excellent company. Competitive pricing, great customer service, fast claim handling, and great supplemental services. I recommend Allstate when choosing auto insurance!
    David
    Verified Review
    Good
    For our needs, it is excellent. They are very customer-oriented. Other people's needs may vary, so it depends on each case, but I always believe you get what you pay for in most cases.
    Denise
    Verified Review
    All is Well With Allstate, Just Always Shop for a Better Rate
    Haven’t had any issues, just shop for rates with other companies when we are about to reach our renewal deadline.
    Gregory
    Verified Review
    5 Stars for Allstate
    I have been with the same agent (who owns the agency) for over 30 years, and the service and recommendations are excellent.
    Christine
    Verified Review
    I have had a great experience with Allstate.
    Allstate is a great company with dedicated agents to assist clients.
    Alfred
    Verified Review
    Expensive
    I have nothing bad to report except that the insurance rates could be lower. Thank you.
    Javier
    Verified Review
    Good
    Good service, flexible prices.
    Samuel
    Verified Review
    Wonderful
    They are trustworthy.
    Joseph
    Verified Review
    Best Price
    No one can match their prices.
    Ken
    Verified Review
    Allstate treats me right
    Great customer support and flexible rates.
    Anna
    Verified Review
    Excellent
    My only complaint is the price of the premium. I must look for lower prices.
    Gary
    Verified Review
    Excellent except for VERY costly policies
    Overall, I had an excellent experience with Allstate. The only problem I had was the exceptionally high policy costs.
    Pam
    Verified Review
    High cost
    Allstate prices are about double other companies for the same coverage.
    William
    Verified Review
    They increased the cost of auto insurance without explaining why!
    They keep increasing the cost of auto insurance payments.

Allstate discounts reviews vs. State Farm and Progressive

Allstate and State Farm rank similarly for discounts according to user reviews left on Insurify. Progressive ranks lower than both.

Here’s how Insurify reviews rank Allstate against State Farm and Progressive for discounts.

Company
sort ascsort desc
Average Score
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Allstate3.9
State Farm3.9
Progressive3.4

Allstate claims handling reviews: Rated 3.8 out of 5

Allstate customers rate the company fairly well for claims handling, and it has a score of 3.8 out of 5. Common positive themes include quick claim resolutions and approvals. Negative themes highlight issues with communication and dissatisfaction with settlements.

Here’s what verified Allstate customers are saying about their claims experiences, according to reviews left on Insurify.

  • Leslee
    Verified Review
    Basically satisfied with policy.
    The experience has been very good; however, we feel like we need a policy that is more cost-effective.
    Ralph
    Verified Review
    Why Should You Change?
    Been somewhat slow in communication.
    Pamela
    Verified Review
    Satisfied
    Affordable
    Joe
    Verified Review
    Allstate is not locally competitive.
    Great insurance company but just too expensive for our vehicles and real properties!
    Jorge
    Verified Review
    Expensive Right Now
    The insurance is currently expensive.
    Donald
    Verified Review
    Allstate Car Insurance
    Good service. Policy price just kept gradually going up.
    Constance
    Verified Review
    Allstate is good but their prices are high
    It covers what I need covered and then some.
    David
    Verified Review
    I was loyal to Allstate for 30 years; that was a mistake. I should have left sooner.
    It's too soon to tell, but the price was lower. I had Allstate for 30 years, but they kept raising the rates.
    Matthew
    Verified Review
    Happy Allstate customer
    I've had Allstate for years. They provide good customer service and are helpful. I had one claim and it was paid promptly.
    Dianna
    Verified Review
    Satisfied, but not acknowledged.
    I’m happy with my current car insurance. Most of my needs have been met satisfactorily. However, it’s been difficult to reach my agent. He rarely returns calls. I’ve left messages, and while he does respond to my needs, I never receive a callback.
    Gene
    Verified Review
    Good hands
    Never any issues.
    Larry
    Verified Review
    Good but Pricey
    Good but pricey.
    Tracey
    Verified Review
    They Get You but then they GET YOU
    They raise your premium significantly every 6 months. I drive about 5,000 miles a year. The vehicle sits in the garage 85% of the time. I have had one claim my entire driving existence that cost under $1,500 (driving for 30 years since 1995) and that occurred in 2017. So no claims in 9 years. It is ridiculous that my premium goes up every 6 months.
    Marlene
    Verified Review
    Insurance Info
    The only bad problem is the cost. I rarely drive because I'm at home - retired. The only places I go are church, the grocery store, and Walmart.
    James
    Verified Review
    Getting help with info was made easy because of agent who answered the phone
    Could work harder at keeping rates down.
    Kenneth
    Verified Review
    Pleasing and Prompt
    I looked at other insurance options, and Allstate is very good.
    Ronald
    Verified Review
    Allstate Appraisal
    Allstate agents (and I’ve had two in twenty years) go out of their way to get you the best rates for auto and home based on the coverage you select.
    Daniel
    Verified Review
    Allstate: Pros and Cons
    Allstate offers good insurance, but they are expensive.
    Jim
    Verified Review
    Allstate will come to the rescue but is not cheap.
    Had a tree fall on our truck and Allstate could not have handled the claim better. They were outstanding. My only negative regarding them is that they charge so much premium for us since we have excellent driving records and drive so very little as we are "homebodies."
    William
    Verified Review
    Excellent
    I would stay with them, but I can only afford so much when you are on a fixed budget. I'm on SSI.
    Dianna
    Verified Review
    The Best!
    Overall excellent service and experience, well accommodated.
    Randall
    Verified Review
    The Best
    Just a good experience with them.
    Teresa
    Verified Review
    Allstate is No Hassle Insurance, Customer Service is Tops
    Allstate has always been good for me. I left twice, and both times were mistakes.
    Steve
    Verified Review
    Insurance as long as you never file a claim
    I need better rates, and when you file a claim, in 3 years you go up. The reason you have insurance is to use it when you need it. 1 in 3 years is not excessive; 3 in 3 would be. You want money for nothing, and as long as you never file a claim, you are a golden client...but file a claim, and you are somehow a liability.
    Scott
    Verified Review
    Expensive
    I've never made a claim, yet I'm still paying an outrageous amount for full coverage.
    Patty
    Verified Review
    Good people to work with.
    Every person has been very nice and helpful that I have talked to.
    Jesse
    Verified Review
    Customer Service
    A bit pricey for the coverage, but otherwise good service.
    Phyllis
    Verified Review
    Today's Insurance
    I was satisfied until I had an accident that totaled my car and a claim from the person I hit. Then my policy rate tripled. I have had Allstate insurance for over 60 years in 4 states.
    Helene
    Verified Review
    Limited Interaction with Allstate Personnel
    Ask about specific expenses.
    Robert
    Verified Review
    Allstate review
    Excellent service. Getting to be a bit pricey, however. Thinking about a switch.
    Charles
    Verified Review
    Very Good
    The only bad thing is trying to get hold of the agent.
    Constance
    Verified Review
    Excellent
    I highly recommend Allstate Insurance.
    Cynthia
    Verified Review
    Hard to beat!
    My overall experience with Allstate has been great. They covered an auto accident that my wife was at fault in and helped to get everything taken care of. All repairs were made with absolutely no issues.
    John
    Verified Review
    You Asked
    Seems expensive, but the service and coverage are very good. You get what you pay for.
    Susan
    Verified Review
    Happy with Allstate
    My agent is the best, Paula. I won't go anywhere else.
    Justin
    Verified Review
    100% Satisfaction Guarantee
    They did not hesitate to take care of me with a very expensive homeowner's claim.
    Cathey
    Verified Review
    Supreme
    Files claims fast. Premiums are higher than others.
    John
    Verified Review
    Whoopee
    It's too much money.
    Johnathan
    Verified Review
    A wonderful but extremely expensive insurance experience
    Everything is wonderful except the cost is multiple times the market average.
    Michael
    Verified Review
    Allstate Review
    Excellent experience, it's just that the rates are too high.
    Scott
    Verified Review
    Excellent
    Great customer service, but you pay for that.
    John
    Verified Review
    Excellent
    Very competitive in pricing and excellent handling of any claims.
    Colin
    Verified Review
    Very Happy with Allstate Service
    Always found reliable.
    Ronald
    Verified Review
    SMH
    The price increase is drastic.
    Steven
    Verified Review
    Great Allstate
    Very good company, just a little high on price.
    Gary
    Verified Review
    Phatdaddy review
    Excellent coverage; somewhat pricey.
    Frank
    Verified Review
    Allstate Experience
    Too expensive for a driver with a history like mine.
    Latosha
    Verified Review
    Pleasant
    They offer everything you need easily and conveniently with no hassle.
    Yolanda
    Verified Review
    Awesome Agents
    I never had to file a claim, so I don't know how that works. However, I have needed to make late payments, and my guy Lyle is awesome and very understanding. The one thing that is confusing is the safe driver's discount. My first month, I saved like $166, and it was applied to my bill, which I love. Then, like 3 months went by with no savings, and I know I didn't change my driving habits. Then another time, I saved over $100. But otherwise, it's a great company. They actually email back the same day or the next day.
    Chris
    Verified Review
    Allstate is above average
    Allstate is really good in all aspects but just a little expensive.
    Jason
    Verified Review
    Zip code increases
    I have never been in favor of my rates increasing when I have no claims.
    Enrico
    Verified Review
    Not Bad
    Not bad, but it was too expensive for me.
    John
    Verified Review
    One claim handled professionally
    Good company.
    Jeffrey
    Verified Review
    Allstate is an awesome insurance company but I’m always looking for a better price as I am low income
    My agent is excellent; I never have any problems with her. She gets things done fast and on point. The only problem I have is with roadside service. I have to pay out-of-pocket and then get reimbursed, which is not good for me because I usually don’t have the money in my pocket to do it. That’s why I carry insurance.
    Linda
    Verified Review
    Confident
    I was searching for a new policy, and they were the best that I found that day. They have been great.
    Dee
    Verified Review
    Expenses
    The service is great, but the auto premium is high if you bundle services.
    Mitchell
    Verified Review
    Excellent
    Great follow-up.
    Tom
    Verified Review
    Excellent
    Good, but home insurance and auto insurance are too high for seniors, even with discounts.
    Ronald
    Verified Review
    All Good
    Everything is good, just comparing prices.
    Arthur
    Verified Review
    They are just okay
    No one answers the phone or calls back quickly. Poor customer service.
    Frank
    Verified Review
    Good
    The rates keep going up.
    Martha
    Verified Review
    Costs Too Much
    It needs to be cheaper for seniors who drive less than 100 miles a month.
    Robert
    Verified Review
    Allstate local office provided very good customer service, but...
    Allstate is more expensive than alternatives. They also don't provide coverage for RVs or motorcycles.
    Andrew
    Verified Review
    5x More with Allstate
    I maintained an auto insurance policy with Allstate for several years and, while my overall risk profile was very low (single vehicle, married couple in our 60s), the premium was extremely high. By the end of the policy, Allstate’s pricing was nearly five times higher than my new insurer for comparable coverage. The one claim I did make—a windscreen replacement—was handled efficiently and professionally, with no issues in the claims process. However, despite satisfactory service on that occasion, the ongoing cost of coverage was simply not justifiable given my low-risk status, ultimately leading me to change insurers.
    Karen
    Verified Review
    Average
    The price is cheaper for the same coverage.
    Dinapoli
    Verified Review
    Unpleasant
    Very unpleasant after 40 plus years. They will not work with me on pricing to match or come close to other companies. I had 4 cars, now down to 3, and soon will leave. Plus, I have my home and an umbrella policy, which I will probably cancel with Allstate.
    Tony
    Verified Review
    Outrageous
    Too expensive and the cost goes up every policy period for no reason. Allstate pockets billions of dollars in profits, and it may be because of their indiscriminate rate hikes.
    Pete
    Verified Review
    Allstate Opinion
    Prices keep going up and up, but service is very good.
    Stephen
    Verified Review
    Good to bad
    They started out very affordable, but now they are very expensive.
    Alfred
    Verified Review
    Allstate Auto Insurance
    Customer service was exceptionally good, but the auto policy was expensive!
    James
    Verified Review
    Allstate
    Good at first, but the price keeps going up.
    Wayland
    Verified Review
    I have a 9-year-old car, and the insurance seems very expensive for an 85-year-old man. It's over $1600 for a year.
    I have a 9-year-old car, and the insurance seems very expensive for an 85-year-old man. It's over $1600 for a year.
    Rodney
    Verified Review
    No problem with the coverage, but they keep raising the rates annually
    The service was great, but the rates were going through the roof!
    George
    Verified Review
    Allstate Insurance
    It's expensive, but they handle claims well.
    Chester
    Verified Review
    Average
    The auto insurance is too high.

Allstate claims handling reviews vs. State Farm and Progressive

State Farm ranks the best for claims handling compared to Allstate and Progressive.

Take a look at how Insurify’s users feel about these companies’ claims handling.

Company
sort ascsort desc
Average Score
sort ascsort desc
Allstate3.8
State Farm4.1
Progressive3.3

Allstate value for money reviews: Rated 3.3 out of 5

When you’re deciding on your insurance company, its value for money is one of the most important factors to consider. Allstate ranks well and has a 3.3 out of 5. But many Insurify reviewers mention feeling price hikes have outpaced value additions in the last few years.

Here are positive and negative reviews about Allstate’s value for money from Insurify customers.

  • Susan
    Verified Review
    Excellent
    Good prices and excellent service.
    Dawn
    Verified Review
    Great company, good rates
    Very reasonable prices for good coverage.
    Clifford
    Verified Review
    Happy with the Quote
    Great!
    Kelly
    Verified Review
    Dr. Cool Shares His Opinion!
    My advice would be to sign up with Allstate immediately if you haven't already! I believe they are the best in terms of pricing, coverage, and customer service!
    Daniel
    Verified Review
    Excellent
    Very good.
    Sri
    Verified Review
    Allstate Insurance
    Great experience overall, just wanted to see if I could get a lower rate.
    Michael
    Verified Review
    Trying to Understand Rising Auto Insurance Rates
    I've never had any problems. They are very quick to answer questions and are very knowledgeable.
    Robert
    Verified Review
    Service
    Great, but I never received my Drive Wise discount.
    Roman
    Verified Review
    Satisfied & Pleased with Allstate
    I've saved a lot of money with Allstate's Milewise policy. I've shopped around with other companies for comparison and none of them were able to match, let alone beat, the premium I'm paying for the coverage I'm getting.
    Daniel
    Verified Review
    Happy Renewal
    Overall, I had a good customer service experience and the rates were reasonable.
    Alexandra
    Verified Review
    Love Allstate
    The representative actually listens to the customer regarding their wants, needs, and price.
    Deborah
    Verified Review
    Highly Recommend Allstate!
    I would definitely recommend Allstate. My agent has been there for me when I moved and was required to have rental insurance. He made sure they received a copy every year. They are a bit pricey but provide good coverage and once you reach a certain level, the deductible is waived.
    Melly
    Verified Review
    Financial Considerations
    Excellent. I have had no claims. I am just looking at financial options.
    Marian
    Verified Review
    Allstate Customer Service
    The customer service is excellent.
    Keith
    Verified Review
    Allstate
    I have had a great experience with Allstate.
    Louis
    Verified Review
    Allstate Saved the Day
    They recognized my excellent driving record over my age. I have never been in an accident or received a speeding ticket.
    Jerry
    Verified Review
    Waking up from the Discount Insurance Groups
    It's really nice to speak to a familiar person who knows the ins and outs of my account. I've been with discount insurance groups where you call a switchboard, and a person reads from a script, which is just frustrating. Allstate has been a refreshing wake-up experience.
    Susan
    Verified Review
    Allstate is the Best Value for the Money
    Thankfully, I've not had a claim, but the Allstate agent I work with has been incredibly helpful with any questions I've had.
    Michael
    Verified Review
    Excellent Customer Service from Zoe Chambers
    I am very pleased with the service. Zoe Chambers was excellent in connecting me with the right people.
    Brian
    Verified Review
    Cool
    The rate decreases every 6 months and it's the cheapest car insurance with the lowest deductible.
    Randall
    Verified Review
    Rock
    Look for better prices.
    Richard
    Verified Review
    Excellent Insurance, But Not Affordable
    The insurance is excellent, but it's too expensive.
    Carlton
    Verified Review
    Insurance for Roofing!
    Great insurance company!!!
    Hector
    Verified Review
    Great insurance company
    I haven't been with Allstate for very long, just almost 2 years, and I've never filed a claim or had any accidents. However, anytime I've asked my agent about anything related to my policy, he was always willing to help me out. The monthly fees I am paying for full coverage are fair compared to many other agencies that have offered me the same policy but for more money. What I like the most about this company are two things: the yearly discount on my collision deductible if I don't have any accidents in a year (so far my deductible has dropped $100), and the fact that they can track all my trips through my phone using the Allstate app. If I am driving properly, as I usually do, they will add another discount when renewing my policy. This year, they deducted almost $70 off my renewal for being a safe driver.
    Theresa
    Verified Review
    Needed to Save Money
    Allstate was fine until they raised my rates this year. I've never had a claim, and they did the same with my homeowner's insurance. I've never had a claim there either, so I had to shop around because I needed to save money somewhere.
    Miriam
    Verified Review
    Best Overall
    Check around before choosing. Allstate has been my choice for years.
    Ronald
    Verified Review
    My Private Review
    Everything is good, nothing is bad.
    Dan
    Verified Review
    Allstate Insurance Company
    Great.
    Patricia
    Verified Review
    Easy to do business with
    Easy to work with.
    Lloyd
    Verified Review
    Excellent
    So far, so good. They offer very competitive rates.
    Lena
    Verified Review
    Best Customer Service Experience with Allstate
    They are efficient, friendly, and attentive.
    Sherwyn
    Verified Review
    I got the coverage I wanted. As a senior, I was quoted the best rate from Allstate compared to all other companies. I drive very little, only for pleasure and shopping. I'm interested in your company, but I'm not sure if you're an auto insurance company or a broker who searches for the best price. I currently pay $35.00 per month for a 6-month policy. Can you beat this rate? Please offer your best or lowest price. I would prefer not to be sent to other websites where I have to provide all my information again. I await your reply. Thanks.
    I got the coverage I wanted. As a senior, I was quoted the best rate from Allstate compared to all other companies. I drive very little, only for pleasure and shopping. I'm interested in your company, but I'm not sure if you're an auto insurance company or a broker who searches for the best price. I currently pay $35.00 per month for a 6-month policy. Can you beat this rate? Please offer your best or lowest price. I would prefer not to be sent to other websites where I have to provide all my information again. I await your reply. Thanks.
    Diana
    Verified Review
    Excellent
    The staff was friendly and attentive.
    Kowalski
    Verified Review
    Milewise Program
    I've been very happy with them. My only complaint now is the Milewise program. I can't get a device for my new car. I'm waiting for one and who knows when it will be available.
    Dimitrius
    Verified Review
    Great
    They have served me well for many, many years.
    Robert
    Verified Review
    Great Agent and Staff, But Poor Corporate Service
    The customer service at the local office is top-notch, especially Emily from Shae's office - she's the best. However, when forwarded to corporate after hours, the service is extremely poor. I've communicated this to Shane in San Diego.
    Joan
    Verified Review
    Excellent
    The insurance agent is very good and pleasant.
    Lawrence
    Verified Review
    Bundle with Allstate. It will save you money!
    The bundle is by far the best option. I saved over $1000 annually by bundling with Allstate.
    Marcia
    Verified Review
    Start with the Best, Stay with the Best for You
    My agent understands my family's situation and is aware of what I can best afford.
    Marcia
    Verified Review
    Very pleased
    Personable, reliable, and affordable.
    Marcia
    Verified Review
    Very Pleasant and Accurate
    I'm very pleased. They are accurate and pleasant to do business with. All my requests were quickly fulfilled.
    Robert
    Verified Review
    Excellent
    Good value and cash back for good driving.
    Scott
    Verified Review
    Great Transparency
    Check them out!
    Darlene
    Verified Review
    Excellent
    They are reliable and easy to deal with, and my insurance needs are met.
    Jane
    Verified Review
    I was comfortable and pleased with Brian Getty Allstate
    Aniyah at Brian Getty Allstate in Vero Beach was excellent to work with and very knowledgeable.
    David
    Verified Review
    They are awesome. We went with them for house and four-car coverage and saved almost one thousand dollars!
    They are awesome. We went with them for house and four-car coverage and saved almost one thousand dollars!
    Rodolfo
    Verified Review
    Nothing but the best
    Excellent
    Mike
    Verified Review
    Price
    Too pricey.
    Robert
    Verified Review
    Policy refunds for good driving is a great idea
    Great service.
    Jon
    Verified Review
    Excellent
    I have never had a problem.
    Ronald
    Verified Review
    Good Company
    Allstate was good to me.
    Vicky
    Verified Review
    Outstanding
    Great service.
    Mohammadsamim
    Verified Review
    Their customer service is notably responsive and helpful
    I’ve had a positive experience with Allstate. Their customer service is notably responsive and helpful, making interactions smooth whether you’re handling claims or asking questions about your policy. The range of coverage options available is impressive, from auto and home insurance to renters and life policies, allowing for tailored insurance solutions. Their technology and tools also stand out—Allstate’s apps and online platform are user-friendly, making it easy to manage policies, file claims, and track coverage. The claims process is generally straightforward, with many appreciating the convenience of filing claims digitally. Pricing is competitive, and Allstate offers various discounts that can make premiums more affordable, especially if you bundle multiple policies or maintain a good driving record. Overall, Allstate provides comprehensive coverage and reliable support, making it a solid choice for insurance.
    Maria
    Verified Review
    Excellent
    It's a great company with excellent service.
    Barbara
    Verified Review
    Excellent Provider
    I've always had excellent experiences with Allstate.
    David
    Verified Review
    Allstate is so easy to work with!
    Excellent. My agent listened to my concerns and took action to adjust our policy to a more manageable price.
    Kym
    Verified Review
    Owner
    Great.
    Rachel
    Verified Review
    Proactive
    Get the policy that fits your needs.
    Josue
    Verified Review
    Expert
    Best.
    Lynn
    Verified Review
    Very Happy with All State
    They are very professional.
    Louise
    Verified Review
    Always there for their customers
    Always a good experience with them. Always available when you need them.
    Robert W
    Verified Review
    #1
    Allstate has always been there for me.
    Erlene
    Verified Review
    I'm happy with Allstate
    Allstate is a good insurance company. I'm happy that Allstate is tracking my driving.
    Valeriy
    Verified Review
    Thanks, I Really Appreciate You All
    I want to express my personal gratitude to INNA KUZMENKO. I am staying with All-State because of her.
    Michael
    Verified Review
    Excellent
    Retired seniors appreciate the Milewise program for its reduced cost.
    Joseph
    Verified Review
    My Allstate Experience
    Today has been excellent, and I'm very happy with the Drivewise program that I'm associated with at Allstate. Drivewise makes me a much more careful driver.
    Ellis
    Verified Review
    Excellent
    Excellent experience. Now is the time to do some comparison shopping regarding pricing.
    Shirley
    Verified Review
    I have nothing but good things to say about them, but the payments are too high for my budget now that I am retired and on a fixed income.
    I have nothing but good things to say about them, but the payments are too high for my budget now that I am retired and on a fixed income.
    Chantel
    Verified Review
    Great Experience
    Excellent conversation with the agent.
    Garen
    Verified Review
    All-State's are ridiculous!
    Just got Progressive, so we'll see, but I did get a great rate with them.
    Karen
    Verified Review
    So-So Company
    Great insurance, except they keep going up in price every new 6-month policy! We don't even go more than 2000 miles a year.
    Lorina
    Verified Review
    The office is great, but it's the people you deal with when there is an accident that matter. In my opinion, the office where I pay should follow up with the customer while the claim is in process.
    The office is great, but it's the people you deal with when there is an accident that matter. In my opinion, the office where I pay should follow up with the customer while the claim is in process.
    Danny
    Verified Review
    Insurance Rate Increase
    They increased my rate by $150 per month without any notice. I understand that prices can go up, but $150 per month feels excessive.
    Frances
    Verified Review
    With Allstate, you're not in 'Good Hands'
    They were fine until they had issues with their billing system. They dropped my RV insurance and when I was rear-ended, they claimed it was my fault and compensated me inadequately. When I called to cancel my granddaughter's policy, they failed to do so, causing my policy to default despite making my payments. If they can't hire staff who can take notes accurately and perform their jobs correctly, they might need to consider hiring people who understand and speak English fluently.
    Bill
    Verified Review
    Frustrated
    I was denied renewal for my policy coming up in February. I was advised to contact all the minor consumer reporting companies and request them not to report to the three major credit bureaus. I started with LexisNexis. Before I could get to the others, I received a letter from LexisNexis stating they would no longer be reporting. On the same day, I also received a non-renewal notice from Allstate. Interestingly, the notice stated that the consumer reporting at LexisNexis did not influence their decision. It's quite a coincidence that I receive a non-renewal notice on the same day as LexisNexis's letter.

Allstate value for money reviews vs. State Farm and Progressive

Most customers reviewing value for money are generally dissatisfied with the frequency of price hikes across the board. Allstate’s reviews are generally more positive than those for Progressive, but less positive than those for State Farm.

Here’s how the three companies stack up against one another.

Company
sort ascsort desc
Average Score
sort ascsort desc
Allstate3.3
State Farm3.7
Progressive3.0

Allstate policy transparency reviews: Rated 3.6 out of 5

For policy transparency, Allstate has a rating of 3.6 out of 5. Insurify customers who rate Allstate highly often cite clear communication, especially when an agent walks them through the policy. Customers who rate it poorly more often report confusion about their coverage, along with frustration over non-renewals and rate hikes.

Below are verified reviews from Insurify customers.

  • Martin
    Verified Review
    Allstate Coverage
    No real issues except for the expense.
    Kathleen
    Verified Review
    They made renewing my policy very easy.
    They respond quickly and are always pleasant on the phone.
    Betty
    Verified Review
    Cheaper but good insurance.
    Very good, and the representative who sold me the policy was helpful and friendly.
    Bill
    Verified Review
    Boat claim
    I have no problem with Allstate except for a boat claim. For some reason, you have to report it through their auto claim, and most of the info makes no sense for a boat claim! In the end, it all works out.
    Ruth
    Verified Review
    When adding an SR22, they were very helpful.
    Always available to answer any questions I may have.
    Richard
    Verified Review
    Happy with their rates the past two years.
    One Allstate office may have a better rate than another in the next town over. I discovered this fact, so now I check several local Allstate offices for the best results. This surprised me because I thought their rates would all be the same.
    David
    Verified Review
    Review
    I've been just searching for better rates on car and house insurance. Cindy's office has been great for a long time. However, I'm saving over $1,000 per year with another company. I'm still checking all my options.
    Marie
    Verified Review
    Allstate is great
    Allstate is great. Thankfully, I haven't had any problems or incidents to use it and hopefully, I never will.
    Deborah
    Verified Review
    Allstate Home/Auto Policy
    This is a great, solid company. I know they will take care of me. However, I am concerned about their car insurance rates.
    Diana
    Verified Review
    I Highly Recommend Allstate for Car Insurance
    The representative is knowledgeable and very patient, explaining and reviewing the policy with me. They advised me thoroughly on what I needed in my policy. I am very satisfied with their service, which is why I have stayed with Allstate for the last 30 years.
    Gerald
    Verified Review
    Lower Cost
    Good.
    Jeanette
    Verified Review
    Need a Major Discount
    Overall, it's good. However, at my age, with no accidents or tickets, I would expect to be paying less. Instead, it seems to keep going up. A good driver shouldn't have to pay that much for insurance. It's time for a break for good driving habits.
    Kathleen
    Verified Review
    Exceptional Customer Service!
    Great!
    Haresh
    Verified Review
    Rating Allstate Experience
    Satisfied.
    Darlene
    Verified Review
    Spends time to clarify your understanding of coverage
    Agents review and explain all options.
    Jack
    Verified Review
    It's the Agent
    If you have a good agent like I do, the experience is great.
    Richard
    Verified Review
    Excellent
    Their prices are a bit high, but their customer service is great.
    Stanley
    Verified Review
    Great Customer Service
    Very good.
    Edward
    Verified Review
    A Company with Many Years of Experience
    Allstate has been good for me for many years with mediocre pricing.
    Michael
    Verified Review
    Happy with Allstate
    They are very friendly, open, and quick.
    Rohn
    Verified Review
    Great Customer Service and Competitive Prices
    They provide excellent customer service and are always available.
    Ethel Jean
    Verified Review
    Great Customer Service
    Wonderful service.
    Robert
    Verified Review
    Looking to Lower Living Expenses!
    My experience has been good. I'm still suffering from sticker shock from last year. I need lower prices!
    Douglas
    Verified Review
    Thank you!
    They were friendly. I wanted to pay monthly, but I guess I was misunderstood. After I made the change, an agent from Allstate called and assured me I could go monthly. Too late. Oh well, I returned to State Farm with whom I had been my whole life.
    Eduardo
    Verified Review
    Good
    It has been good, but too expensive.
    Tom
    Verified Review
    Why I Switched My Auto Insurance
    Claims are processed very quickly. However, premiums are very high compared to other companies. I am retaining Allstate for my homeowners insurance as I have had superior service when filing claims.
    Paul
    Verified Review
    Excellent
    Very good.
    Floyd
    Verified Review
    Excellent
    They've been excellent to me. I just want to save more money.
    James
    Verified Review
    Shop Around
    Shop your policy around. You will probably save some money.
    Phil
    Verified Review
    Great Company but Too Expensive
    The service was good, but it was too expensive.
    Stephanie
    Verified Review
    Good company
    Good company, just too pricey for my needs.
    Rachel
    Verified Review
    Remaining a Customer
    They were helpful and patient in explaining the available options. The price was very competitive when I switched. Five years later, their price is on par with the competition.
    Don
    Verified Review
    Very Friendly Staff at Chitwood Mallory, Calhoun, GA
    They provide wonderful customer service.
    David
    Verified Review
    Good Insurance
    They offer fair prices.
    Paulette
    Verified Review
    Calm and Safe
    Safe and Secure.
    Frank
    Verified Review
    So far, so good
    So far, it's been good but then again, I just set up my account and haven't had any issues.
    Thomas
    Verified Review
    Allstate is good but expensive!
    Very good insurance company. Very high prices!
    Darren
    Verified Review
    Disappointed
    I would still stay with them, but the cost keeps going up even though my driving record is clean.
    Michelle
    Verified Review
    Insurance
    Great, but just too expensive.
    Clifford
    Verified Review
    Overall Complaint with Current Policy
    It's too expensive considering how little we drive and the fact that we have never filed a claim.
    John
    Verified Review
    Value
    It's not the cheapest, but the service is good.
    Robert
    Verified Review
    Good Insurance at Better Premiums
    They offer better premiums and a safe driver cash back.
    Jacqueline
    Verified Review
    Good
    I have nothing bad to say. The service was always good. I would like to save more as it's hard when living on a small budget.
    Jerome
    Verified Review
    Review of Allstate Insurance Policies
    If possible, pay your premiums every six months in full to take advantage of Allstate's huge discount for paying your premiums in full upfront.
    David
    Verified Review
    Good
    Overall, it's good but the premiums increased too much.
    George
    Verified Review
    Good Service With Allstate
    My experience with Allstate was really very good. I only left because I got a better deal for less money with USAA.
    Bobby
    Verified Review
    Policy too Expensive
    I liked Allstate, but they were too expensive.
    Leon
    Verified Review
    Excellent
    Good, but the price keeps going higher.
    Fred
    Verified Review
    Excellent
    The excellent sales representative did an outstanding job of tailoring my policy to my needs.
    Keith
    Verified Review
    Prices Have Gone Up
    It's a good company, but it's expensive.
    Matthew
    Verified Review
    Excellent
    They are very professional and friendly, they really know their stuff.
    Pedro
    Verified Review
    Grading Allstate
    Excellent
    Carlos
    Verified Review
    I have had a great experience
    I was happy with the customer assistance and coverage, but there are other insurance companies in the market that offer more affordable rates. I have the necessity to transfer for now.
    Kevin
    Verified Review
    Experience
    Good customer service.
    Phyllis
    Verified Review
    Allstate Insurance - An Excellent Company
    I've been with Allstate for a long time. They have been an excellent insurance company and have taken care of us exceptionally well. The discounts they offer are excellent. They provide prompt attention to any problem we have encountered. The only reason I switched is because my husband passed away and I'm only receiving my social security. For that reason, I have had to cancel everything I possibly could and look for cheaper rates everywhere I can.
    Richard
    Verified Review
    Brief Overview
    I can't say much as I haven't made a claim, so I have not dealt with them personally.
    Tracy
    Verified Review
    A+ Service
    I've been with Allstate for more than eight years. They were there when I needed them the most during Hurricane Ida. Although I do recommend shopping around for insurance, I encourage you to start with Allstate!
    Elizabeth
    Verified Review
    They Really are 'Good Hands' to Be In
    They are an excellent company. I'm always on the lookout for a better price, however.
    Kanthoni
    Verified Review
    Winning or Breaking Even: A Challenge
    What I find disconcerting is when you have an accident that's not your fault, you not only pay for the uninsured party who hit you, but your rates also increase. This happens even if you have a clean driving record.
    Robert
    Verified Review
    Great Insurance and Service
    I had a great experience with Milewise, but my needs changed. Unfortunately, the price for traditional insurance from them was out of my price range.
    Shirley
    Verified Review
    They have been excellent with their services
    Their prices are a bit high for someone who lives on a small budget.
    Brandon
    Verified Review
    Excellent
    They were able to answer all of my questions and usually respond quickly to phone calls.
    Mark
    Verified Review
    Best of the Best Insurance Experience
    The rates never go down, especially for my Home Owners Policy.
    David
    Verified Review
    Great Value & Service for the Investment
    I have found them to be very professional, responsive, and helpful while trying to be competitive.
    Rosanne
    Verified Review
    Allstate
    The customer service is good, but the prices keep going up. They don't offer liability only for old cars. I haven't had any claims, so I can't really comment on that. However, claims from a previous insurance are keeping me from getting better rates. There was a mix-up when I had a van towed; they recorded it as if my new car was towed. If you're a good driver, you do get a discount.
    David Hn
    Verified Review
    Allstate
    OK but too expensive and no low mileage discounts.
    Amanda
    Verified Review
    Average
    They keep raising rates every time it's time to renew, even when there are no accidents or claims.
    Juan
    Verified Review
    Frustrated
    Excellent customer service; however, I feel that they should offer lower price options for customers who drive very few miles throughout the year.
    Alexa
    Verified Review
    Good, but Expensive and Lacking Customer Service
    I cancelled my policy when I couldn't get answers online or directly from my agent. I chose another agent who promised to resolve some issues, but I've been ignored. I've been with them for decades and now I'm planning to leave.
    Brittney
    Verified Review
    Fabulous Customer Service at a High Cost
    The service has been excellent, but the cost is extremely high.
    Kevin
    Verified Review
    Allstate: Amazing Insurance or Just Company Hype?
    My experience with Allstate has been mixed. I think the difference mainly has to do with the individual agents who have helped me, or their total lack of service. The good agents are worth every penny, and the self-serving, numbers-only agents provide a terrible experience.
    Bridget
    Verified Review
    Not Pleased with Customer Service
    I would describe my experience with Allstate as neither good nor bad. It started off with good rates, but I had to call in every month because my rates weren't satisfactory. Then, I had fraudulent activity on my account and they withdrew a discount, which I don't think is fair because I couldn't make the payments at the time. This brought my bill up to over $300.
    Paul
    Verified Review
    Allstate Review
    I've been waiting a week for the adjuster to arrive for my totaled Hyundai. Today, they said it would be on the 16th, which is another week. As far as I know, they are the ones paying for outdoor storage, not me.
    Jacqueline
    Verified Review
    High Price
    The cost is too high for a single car with no claims and a clean driving record.
    Margaret
    Verified Review
    Rates are too high
    My insurance doubled when I dropped one car. Now, the rate for one car went up to $1,130 for 6 months. However, I found a new company that offers higher coverage for $519.95 for 6 months.

Allstate policy transparency reviews vs. State Farm and Progressive

Allstate sits in the middle when it comes to transparency. Allstate ranks just below State Farm, and Progressive lags behind.

Here’s how Insurify customers rank these companies for policy transparency.

Company
sort ascsort desc
Average Score
sort ascsort desc
Allstate3.6
State Farm3.8
Progressive3.1

Allstate vs. State Farm, Progressive, and GEICO

Overall, customers rate Allstate highly. The company has affordable rates, solid customer service, and decent discounts compared to competitors like State Farm and Progressive.

Here’s how Allstate stacks up against other major insurers.

Data in this table has been sourced from Insurify’s users who have indicated they are insured with the listed providers

Allstate customer reviews: Read what over 9,417 Insurify customers have to say about Allstate

Here are the most recent Allstate reviews from over 9,417 Insurify customers.

Mark
Verified Review
Sufficient
It's still new, but I'm saving $170 per month compared to Allstate.
Dennis
Verified Review
Overpriced
The insurance rates are too high for the coverage provided.
Sharon
Verified Review
Working with Local Agents is Helpful!
All companies have high rates, but Allstate offers many credits for good drivers. We have had no tickets or accidents in years and we appreciate receiving credit and lower premiums for our diligence. Also, we like speaking with a local office instead of searching online.
Sharon
Verified Review
Allstate Insurance
Shopping around NJ, Allstate is the highest. I have no DUIs and no accidents in the last 3 years, yet my insurance is too high. I’m looking around for an alternative company.
Nancy
Verified Review
Shopping around
I love Allstate, but they are too expensive for me. I’m on a fixed income now and have to find a cheaper insurance company.
Bradley
Verified Review
Priced out of my policy
Way too expensive. My cars get older, depreciate, and my policy goes up?
Jeannette
Verified Review
Rates on insurance
Their rates are okay, but I wish I could do better.
Genevieve
Verified Review
Looking at options
The agent was good, but the claims process was difficult to deal with.
William
Verified Review
Captain Snack
I saved money initially by bundling, but due to a price increase, I had to leave them and found a better rate elsewhere.
Sam
Verified Review
Avoid Allstate
Don't use Allstate. They overcharge and are not honest about rates or refunds.
Mark
Verified Review
Esurance/Allstate is a Joke
Stay away from Esurance. They increased my premium significantly after a slight fender bender, despite having no claims for 11 years.
Tom
Verified Review
Car insurance is a monopoly
Insurance is outrageously expensive. Try not to put teens on your policy.
David
Verified Review
USAA is Easy
I just started with USAA. It's too early to tell. Setting up the policy was very easy. There was no comment section, so I was disappointed with that. Otherwise, it was very easy to sign up online.
Ethan
Verified Review
I am not happy with Allstate's spending on advertising
The price of my car insurance kept going up each year. There are no discounts for senior citizens, no discounts for speeding tickets, and no discounts for safe driving without car wrecks.
Sara
Verified Review
Don't Choose Allstate
With Allstate, there's no accident forgiveness. If you're about to get in an accident, make it a big one because they'll raise your rate the next day.
Kenneth
Verified Review
Smug People Working in One Office
Allstate has a terrible crew. I never see the owner of the place, a smug guy that I don’t trust. Their prices are exceptionally high for nothing gained. I'm ready to find a new company to give my business to.
Jitendra
Verified Review
It started out quite satisfactory. Things changed afterwards and I was not quite informed about
Check the coverage and the charges, including changes that can take place in the future based on your driving habits and any claims.
Ronald
Verified Review
Is anyone better?
They have been cheaper than most and the coverages are better. I would like to know why my policy is raised and not lowered every year, but it is still cheaper with better coverages. I don't have any tickets, DUIs, or accidents.
Barry
Verified Review
Not Happy
The premium has increased by 40% in one year and has more than doubled over four years.
William
Verified Review
Bad assistance during a flood
Very disappointed in how they acted after a flood in Conroe, TX. They did okay, but when there was an issue with a flatbed truck you sent that caused some driveway damage, they did not help me at all!
Willie
Verified Review
Watch Your Steps with These So-Called Good Insurance Companies
They didn’t help me get my deductible back from the other insurance at fault. They increased my insurance rates even though I don’t have any tickets or accidents. I can't get in touch with my agent.
Ivan
Verified Review
Do Not Use Allstate
Allstate is not a good insurance company. I would not recommend them to anyone as they keep raising their prices every year, and by a lot. Not just mine, but everyone I know who uses them has experienced this.
Jim
Verified Review
Allstate too expensive
They lowball the first year, and in the second year, they increase the rates significantly.
Joyce A
Verified Review
Poor Insurance Company for Their Clients
From an accident that I had, which was not my fault, I felt like they lowballed my settlement for the vehicle. They told me the other insurer would not pay more than that, even if their driver was at fault. I believe I could’ve gotten more money. The adjuster told me that I cannot get more money because it had a new rebuilt engine in it 45 days before and a rebuilt transmission 45 days before that. It had to be 30 days or less. I feel like I was ripped off, and how could I recommend them if this is the way my insurer is going to handle me?
Lisset
Verified Review
Never use Allstate
They told me that I would save a lot of money, but 6 months later the prices increased significantly, and a year later the prices skyrocketed. I will never use Allstate again. It doesn't matter if you are a safe driver or not; they only want more money.
Linda
Verified Review
Go somewhere else.
Don't assume correct information will be part of your policy. I had to correct my address and phone number twice. The ID restoration policy never appeared on my policy page. Not everyone who answered the phone could see this policy either. I had the credit bill as proof, but no proof from the insurance that I had it. It wasn't until a year later and several phone calls that I found someone who could confirm that indeed I had this protection. I am changing companies next month.
Rexford
Verified Review
Allstate's Preferred Repair Shop Issues
Firstly, never buy insurance online! Although it's convenient (somewhat, because it avoids needing to meet personally with several agents of providers one may be interested in), the online experience rarely, if ever, allows discussion with a real person. Unfortunately, within weeks of getting auto and home insurance with Allstate, we had an auto claim, and it turns out that the agent of record was in Texas when the claim occurred in Ohio, and we live in Pennsylvania. Attempts to connect with the named agent were frequently met with voicemails or text messages. I contacted a local agent to ask if I could have him as my agent of record rather than one over 1,000 miles away. He advised going to the main Allstate website where such a request could be made. Frankly, from a user-friendly perspective, the Allstate site was a nightmare. To add insult to injury, Allstate sent the vehicle to their "preferred" repair shop in the area. After they called to say the car was repaired, my wife and brother-in-law (who has over 30 years of experience in autobody repair and, in fact, managed 5 body shops for over 10 years while he and his wife lived in Alabama) refused possession of the car because the paint they used didn't match the original paint, and the clear coat was not properly buffed into the original. That caused an additional 2-week delay in the return of our car. In addition, the Chevrolet dealership tried to use the opportunity to market a new car when there was never a mention of any intent to purchase a new car. I am, at present, searching for a company other than Allstate to insure both my home and auto.
Linda
Verified Review
Hidden Policy Agenda
Find out the hidden information that they don’t explain from the beginning regarding policy increases if you don’t sign up for their discount program called Drive Wise. This program monitors your driving, and you have to drive a certain number of miles within their time period to get the discount. When you meet the required miles, you receive a discount, which takes six months for them to apply to your bill.
Israel
Verified Review
Allstate is NOT the one to go with!
Allstate was very inexpensive but then doubled the price after 6 months and kept raising the rates every 6 months.
Constance
Verified Review
Taking Full Advantage of a Loyal Customer
My current insurer is Allstate. I had an unfortunate year in 2024. A dog ran in front of us and did major damage to our front end. A few short weeks later, an 18-wheeler blew a rear dual tire that hit our Jeep and caused us to spin and slam into a guardrail. Neither accident was our fault nor could they be avoided. The consequence was that our premiums have almost tripled and continue to rise. They know it will be difficult for us to change policies. Our credit rating is not exceptional due to a limited income and the huge rise in premiums and other bills. As soon as I can change insurance carriers, I will. No customer loyalty. I had never missed a premium.
Robert
Verified Review
Look elsewhere for insurance; there are no bargains here
I've been with them for years with no accidents, no claims, no anything, and we barely drive 5,000 miles a year. My policy has literally tripled since I got them, maybe even more.
Mona
Verified Review
No to Allstate
Do not try to make a claim with Allstate. I had two small water spots on my kitchen ceiling, and a claim would have cost me more than the insurance company.
Harvey
Verified Review
Nothing Special
The rates increase too often.
Carlos
Verified Review
Price Increases
They are nice people, but they are terrible when it comes to helping out with costs. Every 6 months, the price increases and they never have a reason. All they say is, "Well, everything is going up." One time they said, "Just like eggs and milk, prices keep going up."
Patricia
Verified Review
Price fair, but claim process difficult
The price was right; however, when I needed to file a claim, it became a nightmare.
Frank
Verified Review
Insurance Policy
The policy is expensive and the rates are too high.
Martha
Verified Review
Expensive car insurance needs to be cheaper for a 25-year-old car
It's expensive for only driving 4 miles a day or less.
Rex
Verified Review
Bait and Switch
I have not had a claim, so I don't know about their claims service. But just like any other insurance company, they reel you in with a fair price for the first year, then the premiums start to rise. I shop for insurance every year.
Erica
Verified Review
Not great
They're okay. I was not successful in getting a better cost even though I've been with them for many years.
Linda
Verified Review
Poor
Allstate is more expensive than all others except AAA, which is higher.
Emma
Verified Review
Emma’s Review
I haven’t had a claim with them, so I have no way of answering the questions. I do know they have gone up in price by $43.
Angela
Verified Review
Dissatisfied
My experience with Allstate is that they are overpricing their policies.
Eugene
Verified Review
Cost is Too High
The price keeps going up even though I have had no accidents.
Bobby
Verified Review
Typical insurance provider. They give you a decent rate to lure you in, only to raise rates significantly at renewal.
Typical insurance provider. They give you a decent rate to lure you in, only to raise rates significantly at renewal.
Verna
Verified Review
Overcharged Me for Years
I was with Allstate for over 25 years. After exploring other companies, I am very pleased with my policy at Geico.
Dov
Verified Review
Allstate rates too high even for loyal customers with perfect driving record
Rates are way too high even with a perfect driving record and being a loyal customer for over 10 years.
Melvin
Verified Review
Adequate
Being retired, I don't drive nearly as much or as often as I used to. After talking with my insurance company, I still cannot get a discount or even a military discount. They were not willing to negotiate for lower rates.
Sean
Verified Review
Never Use Allstate
After 7 years of paying for insurance with Allstate and not needing to use it, I grazed a concrete post in a parking lot. Allstate would not fully cover the repairs because they disagreed with the only Tesla-certified body shop in town, which required that we use new parts for the repair. Allstate wouldn't tow my vehicle to a shop of their choice or even tell me a real body shop where I could take the vehicle to have it repaired at the price they said it could be repaired for. So I found out the hard way that Allstate won't actually pay to repair my vehicle. I ended up paying $5k out of pocket after spending 4 months trying to reason with them while my car sat unrepaired.
Roger
Verified Review
Just Average
Just average rates, especially high for low mileage drivers.
Jon
Verified Review
Bait and Hook
Allstate gives a great price upfront to get you to sign on with them. But after that, they raise your rates yearly even when you don’t change your car and your drivers have no accidents.
Tannis
Verified Review
Too Much
They overcharged me for my monthly rate.
Michael
Verified Review
Seeking new car insurance
Allstate car insurance rates are extremely high. The rates just keep going up. I would not even mention Allstate to a friend.
Stephen
Verified Review
You're in Expensive Hands
Rates are too high.
Marilyn
Verified Review
Need new insurance coverage
I'm currently with Allstate, but I'm paying more than over a hundred people at my church that I have asked.
Deena
Verified Review
Charges Too Much
I haven't had a ticket in decades and drive less than 1000 miles per year, yet my premiums go up every year!
Debra
Verified Review
Not totally happy with Allstate
So far, I have been offered no discounts even though I have no DUIs, no tickets, and drive less than 1,000 miles a month.
Brenda
Verified Review
They are extremely expensive. I am spending over $500 a month for 2 cars, and one only has liability on it. I am 75 and don’t drive that much.
They are extremely expensive. I am spending over $500 a month for 2 cars, and one only has liability on it. I am 75 and don’t drive that much.
Shayna
Verified Review
Price Increases Galore
The price goes up every 6 months without fail.
Rachel
Verified Review
High Prices
High rates. They go up more every 6 months.
Jim
Verified Review
Allstate is okay but expensive
If you are a good driver, consider going for something less expensive.
Jane
Verified Review
Current insurance policy issue
In every aspect, except price, they provide the service I need. I simply can’t continue to pay annual increases anymore for an older car driven under 5,000 miles per year. So I’m shopping.
Des
Verified Review
My Views on the Allstate Quote
They give you an overall 6-month policy cost, but NOT the individual coverages.
Mike
Verified Review
Verycar Average Car Insurance
Average price went up, as usual.
Jay
Verified Review
Beware of Allstate
Allstate continues to increase the premiums as often as they can. I called to remove my daughter and her car and was told it would only decrease my premium by $40 for six months. I’m paying four hundred dollars to cover her car, so they just increased the cost of the other vehicles. The app is pretty good though.
James
Verified Review
Allstate Insurance Company is Overrated
I pay $200 a month for full coverage and PIP. It's too expensive.
Paula
Verified Review
I left a message with Cliff, but there was no response. I will be paying $357 a month for six months at various insurance companies, so I definitely am not giving you $600. I feel like you guys are money-hungry. My car is a 2017 Crosstrek, and in the 5 years I’ve had it, I have only put on 2000 miles. I have an impeccable driving record with no accidents, no tickets, etc. I will never pay you or anybody $600 a month. Thank you for asking.
I left a message with Cliff, but there was no response. I will be paying $357 a month for six months at various insurance companies, so I definitely am not giving you $600. I feel like you guys are money-hungry. My car is a 2017 Crosstrek, and in the 5 years I’ve had it, I have only put on 2000 miles. I have an impeccable driving record with no accidents, no tickets, etc. I will never pay you or anybody $600 a month. Thank you for asking.
William
Verified Review
I have been with Allstate for over 30 years and have not had a claim in over 20 years, but my rates have continued to increase.
I have been with Allstate for over 30 years and have not had a claim in over 20 years, but my rates have continued to increase.
Janette
Verified Review
Beware
Beware, their insurance starts at a good price; however, it increases even if you don't drive very much or haven't had any claims.
Ykethia
Verified Review
Allstate Auto Insurance Experience
The people are nice, but the rates are too high.
Stephanie
Verified Review
Disappointed
I'm very disappointed in Allstate due to the huge increase in my policy renewal rate.
Mary
Verified Review
The Setup
When I first signed up with them, I asked to have my payment due date set in the middle of the month, but they didn't do that, and now it's due at the beginning of the month. I was told that if I needed to change my due date, they would have to review my rates. They did, and it increased by almost $200, and they still would not change my due date. So every month, it looks like I'm late. I was told that if I use autopay, I could possibly change my date, but they weren't sure. I also have to pay for roadside service separately, which makes my bill even higher than what I was used to paying. I am very disappointed in their services.
Arnulfo
Verified Review
Te cobran mucho sin información. Cuotas de 157 a 251 es demasiado por un seguro. Nunca se informa del aumento.
Te cobran mucho sin información. Cuotas de 157 a 251 es demasiado por un seguro. Nunca se informa del aumento.
Lane
Verified Review
Mixed review. Confused about recent increase.
Good customer service, very friendly staff. I got concerned when I changed vehicles; same coverage but the cost increased.
Mary
Verified Review
State Farm is cheaper
Cheaper for the same deductible. Save fifty dollars a month.
Richard
Verified Review
Average
Keeps increasing with no claims.
  • Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.

Sara Getman
Written bySara GetmanAssociate Editor
Sara Getman
Sara GetmanAssociate Editor

Sara Getman is an Associate Editor at Insurify and has been with the company since 2022. Prior to joining Insurify, Sara completed her undergraduate degree in English Literature at Simmons University in Boston. At Simmons, she was the Editor-in-Chief for Sidelines Magazine (a literary and art publication), and wrote creative non-fiction.

Outside of work, Sara is an avid reader, and loves rock climbing, yoga, and crocheting.