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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
Featured in
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Updated
Category  | Average Score |
|---|---|
| Overall experience rating | 3.8 |
| Customer service | 3.8 |
| Value | 3.3 |
| Claims handling | 3.8 |
| Coverage options | 3.8 |
| Discounts | 3.8 |
| Policy transparency | 3.6 |
| Policy flexibility | 3.8 |
Allstate overall user rating: 3.8 out of 5
Insurify Quality (IQ) Score for Allstate: 8.9 out of 10
NAIC complaint index: 1.00 (Industry average)
Average monthly full-coverage premium from Allstate: $144
Insurify gives Allstate a quality score of 8.9 out of 10. Overall, Insurify’s customers have mixed feelings about Allstate. Many user reviews highlight helpful customer service and quick claims resolution. But many reviews also mention communication breakdowns and difficulties reaching representatives.
Compared to competitors, Allstate’s rates fall in the middle of the pack, but Insurify reviewers give it a 3.3 out of 5 for its value for the money.
Allstate has a solid 3.8 out of 5 rating for customer service. Policyholders with a positive customer service experience focus on Allstate’s responsiveness and great agents. Negative reviews mention frustrating back-and-forths and unhelpful representatives.
Below are real reviews from Insurify customers about Allstate, broken down by those who had a positive experience and those who didn’t.
Allstate’s customer service score of 3.8 out of 5 falls slightly below State Farm, which has a rating of 4.2 out of 5.
Here’s how Insurify customers rated these two companies.
Company | Average Score |
|---|---|
| Allstate | 3.8 |
| State Farm | 4.2 |
Overall, customers rate Allstate’s discount availability well, giving it a 3.8 out of 5. Customers note that discounts are better than expected. Negative reviews focus on discounts not being good enough to offset rising rates.
Here are real reviews from customers about Allstate’s discount offerings.
Allstate and State Farm rank similarly for discounts according to user reviews left on Insurify.
Company | Average Score |
|---|---|
| Allstate | 3.8 |
| State Farm | 3.9 |
Allstate customers rate the company fairly well for claims handling, and it has a score of 3.8 out of 5. Common positive themes include quick claim resolutions and approvals. Negative themes highlight issues with communication and dissatisfaction with settlements.
Here’s what verified Allstate customers are saying about their claims experiences, according to reviews left on Insurify.
State Farm better for claims handling compared to Allstate.
Take a look at how Insurify’s users feel about these companies’ claims handling.
Company | Average Score |
|---|---|
| Allstate | 3.8 |
| State Farm | 4.1 |
When you’re deciding on your insurance company, its value for money is one of the most important factors to consider. Allstate ranks well and has a 3.3 out of 5. But many Insurify reviewers mention feeling price hikes have outpaced value additions in the last few years.
Here are positive and negative reviews about Allstate’s value for money from Insurify customers.
Most customers reviewing value for money are generally dissatisfied with the frequency of price hikes across the board. Allstate’s reviews are generally less positive than those for State Farm.
Here’s how the three companies stack up against one another.
Company | Average Score |
|---|---|
| Allstate | 3.3 |
| State Farm | 3.7 |
For policy transparency, Allstate has a rating of 3.6 out of 5. Insurify customers who rate Allstate highly often cite clear communication, especially when an agent walks them through the policy. Customers who rate it poorly more often report confusion about their coverage, along with frustration over non-renewals and rate hikes.
Below are verified reviews from Insurify customers.
Allstate ranks just below State Farm for policy transparency. Here’s how Insurify customers rank them.
Company | Average Score |
|---|---|
| Allstate | 3.6 |
| State Farm | 3.8 |
Overall, customers rate Allstate highly. The company has affordable rates, solid customer service, and decent discounts compared to competitors like State Farm.
Here’s how Allstate stacks up against other major insurers.
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Here are the most recent Allstate reviews from over 9,936 Insurify customers.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
Featured in
At Insurify, our goal is to help customers compare insurance products and find the best policy for them. We strive to provide open, honest, and unbiased information about the insurance products and services we review. Our hard-working team of data analysts, insurance experts, insurance agents, editors and writers, has put in thousands of hours of research to create the content found on our site.
We do receive compensation when a sale or referral occurs from many of the insurance providers and marketing partners on our site. That may impact which products we display and where they appear on our site. But it does not influence our meticulously researched editorial content, what we write about, or any reviews or recommendations we may make. We do not guarantee favorable reviews or any coverage at all in exchange for compensation.
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Average price Prices based on average across state-minimum and full coverage car insurance $110/mo* | Average price $81/mo* | Average price $114/mo* | Average price $140/mo* |
Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Accident forgivenessAI-generated from 4345 user reviews | Special highlight Customer serviceAI-generated from 7303 user reviews | Special highlight Teen driversAI-generated from 7540 user reviews | Special highlight Usage-based savingsAI-generated from 515 user reviews |