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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
John is Insurify’s Chief Copy Editor, helping ensure the accuracy and readability of Insurify’s content. He’s a licensed agent specializing in home and car insurance topics.
Updated
Category | Average Score |
|---|---|
| Overall experience rating | 4.1 |
| Customer service | 4.3 |
| Value | 4.0 |
| Claims handling | 4.2 |
| Coverage options | 4.1 |
| Discounts | 4.0 |
| Policy transparency | 4.1 |
| Policy flexibility | 4.1 |
GEICO overall user rating: 4.1 out of 5
Insurify Quality (IQ) Score for GEICO: 9.2 out of 10
NAIC complaint index: 0.75 (Below average)
Average monthly full-coverage premium from GEICO: $143
Insurify gives GEICO a quality score of 9.2/10. Overall, Insurify’s customers with GEICO policies have mixed feelings about their experiences with the insurer, though reviews skew positive.
Satisfied customers highlight smooth customer service, responsive representatives, and better discounts and premiums than competitors. But others describe frustration with wait times and transfers, lower-than-expected discount savings, and unexpected premium changes.
Overall, Insurify’s customers with GEICO policies scored the company 4.3 out of 5 for customer service.
Insurify’s customers with GEICO policies rate the insurer 4.3 out of 5 for its customer service. GEICO customers who left positive reviews had smooth interactions with helpful service representatives for simple issues. Customers with negative reviews had to speak with multiple representatives and experienced wait times.
Below are real reviews from GEICO customers that highlight both positive and negative experiences.
GEICO has a customer service score of 4.3 out of 5, ranking below State Farm and AAA. State Farm has a customer service rating of 4.4 out of 5, and AAA has a rating of 4.5.
State Farm customers report higher customer service satisfaction than GEICO customers, with many reviews citing high-quality service driven by relationships with agents. AAA also ranks higher than GEICO for customer service, with customers describing service that feels responsive and helpful.
Below, you can see how Insurify customers rated these companies for customer service.
Company | Average Score |
|---|---|
| GEICO | 4.3 |
| AAA | 4.5 |
| State Farm | 4.4 |
Insurify’s customers with GEICO policies rated the insurer 4.0 out of 5 for discount availability. Customers who left positive reviews mostly said they got better deals with discounts from GEICO than from other insurers. Others complained that they had expected more competitive discounts than they received.
GEICO has a rating of 4.0 out of 5 for discount availability from Insurify’s customers with GEICO policies. GEICO and State Farm earned similar discount rankings below AAA. Insurify customers gave an average discount rating of 4.0 out of 5 for State Farm and 4.5 for AAA.
State Farm ranks similarly to GEICO for discount availability, with customer reviews saying discounts helped but didn’t significantly reduce premiums. AAA ranks better than GEICO on discounts, with customers appreciating bundled savings and discounts that make a difference.
See how customers rated GEICO, AAA, and State Farm for discounts below.
Company | Average Score |
|---|---|
| GEICO | 4.0 |
| AAA | 4.5 |
| State Farm | 4.0 |
GEICO has a rating of 4.2 out of 5 for claims handling from Insurify’s customers with coverage from the insurer. Customers left limited feedback on claims handling. Positive reviews commonly cited easy claims handling and responsive customer service. But dissatisfied customers reported delays and poor communication.
GEICO customers gave the insurer a rating of 4.2 out of 5 for claims handling, ranking slightly below AAA but similarly to State Farm.
Insurify’s customers gave claims handling ratings of 4.4 out of 5 for AAA and 4.2 for State Farm.
State Farm ranks in line with GEICO for claims handling, with customers describing feeling supported throughout the process. AAA ranks higher than both GEICO and State Farm in claims handling, with customers highlighting fair and reasonably fast claims decisions.
Compare claims handling ratings for the three auto insurers below.
Company | Average Score |
|---|---|
| GEICO | 4.2 |
| AAA | 4.4 |
| State Farm | 4.2 |
Insurify’s customers with GEICO policies gave the company a value-for-money rating of 4.0 out of 5. Positive reviews situate GEICO as less expensive than some other auto insurers. Dissatisfied customers cite expensive premiums and frustration with price increases.
GEICO customers gave the company a rating of 4.0 out of 5 for its value for money, ranking lower than AAA but higher than State Farm.
State Farm earned a value rating of 3.9 out of 5. AAA customers gave it a value rating of 4.5 out of 5.
AAA has a higher value-for-money rating than GEICO, and many AAA customers say it’s worth it when coverage or bundled savings feel strong. State Farm has a slightly lower value rating than GEICO, and some customers question whether the insurer’s service justifies the high premiums.
Below, you can see how Insurify customers rated these insurers.
Company | Average Score |
|---|---|
| GEICO | 4.0 |
| AAA | 4.5 |
| State Farm | 3.9 |
GEICO earned a rating of 4.1 out of 5 for policy transparency from Insurify customers with policies from the insurer. Many GEICO customers feel the insurer makes its policy terms clear, which improves their experience. But some customers reported confusing policy changes or surprising premium increases.
Insurify’s customers with GEICO policies gave the insurer a policy transparency rating of 4.1 out of 5. This rating is comparable to State Farm’s and lower than AAA’s.
State Farm earned a rating of 4.0 out of 5, while AAA earned a 4.4.
State Farm has a similar policy transparency rating to GEICO, and many customers say they comfortably understand their policy information. AAA has a higher rating than GEICO, even though some customers have reported billing surprises and unclear explanations.
See how policy transparency ratings for the three car insurance companies compare below.
Company | Average Score |
|---|---|
| GEICO | 4.1 |
| AAA | 4.4 |
| State Farm | 4.0 |
Below, you can read more than 21,281 GEICO reviews from real Insurify customers from the last 12 months.
Overall, GEICO customers rate the company highly. The auto insurer offers quality customer service, reasonably priced coverage, and solid discounts compared to competitors like State Farm, Allstate, and AAA.
Here’s how GEICO compares to other top auto insurers.
 |  |  |  |  |  |
|---|---|---|---|---|---|
Average price $111/mo* | Average price $199/mo* | Average price $79/mo* | Average price $125/mo* | Average price $134/mo* | Average price N/A |
Overall rating | Overall rating | Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Teen driversAI-generated from 21281 user reviews | Special highlight AAA membersAI-generated from 3004 user reviews | Special highlight Customer serviceAI-generated from 21643 user reviews | Special highlight Accident forgivenessAI-generated from 12538 user reviews | Special highlight SR-22 insuranceAI-generated from 1596 user reviews | Special highlight Usage-based savingsAI-generated from 1000 user reviews |
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify.
These users complete an optional survey that asks them to review their experience with their current insurance company and rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money.
Our data team then compiles and cleans these ratings and reviews to bring you company-level insights from over 85,000 Insurify users.
Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
John is Insurify’s Chief Copy Editor, helping ensure the accuracy and readability of Insurify’s content. He’s a licensed agent specializing in home and car insurance topics.
At Insurify, our goal is to help customers compare insurance products and find the best policy for them. We strive to provide open, honest, and unbiased information about the insurance products and services we review. Our hard-working team of data analysts, insurance experts, insurance agents, editors and writers, has put in thousands of hours of research to create the content found on our site.
We do receive compensation when a sale or referral occurs from many of the insurance providers and marketing partners on our site. That may impact which products we display and where they appear on our site. But it does not influence our meticulously researched editorial content, what we write about, or any reviews or recommendations we may make. We do not guarantee favorable reviews or any coverage at all in exchange for compensation.