Is GEICO A Good Insurance Company? Reviews From Over 17,472 Customers

I felt that the increase was really unfair, especially for those who have been with Geico for more than a decade!

Very quick and simple process. Agents are knowledgeable and no nonsense. Received my insurance card instantly via email. Amazing quotes! So far so good 😊

Great customer service is the reason I have stayed for 33 years. Claims processing is also very good.

It's very good!

Overall, one of the best. Flexible options and discounts.

It's an excellent insurance company, and I have been with them for many years.

My experience with Geico is extremely excellent. I recommend it to everyone out there. Geico is trustworthy and reliable!

I would tell my family and friends that they are true to their name and always helped with any questions I may have had.

I am a retired senior citizen surviving on month-to-month SSA payments. My situation is barely livable; however, they had their reasons for canceling my policy term due to my homelessness. I simply cannot afford to buy or rent a home, so I live in my vehicle to survive. They said since I could not provide a garaging address, my policy as well as my driving privileges could be canceled. I have been with Geico for fifteen years and I'm heartbroken and in jeopardy of losing my only home.

Good price on coverage.

Great, very helpful, and customer service is friendly and easy to deal with. Great experience overall.

I think your pricing compared to other companies is not competitive. I could save $750 with another company.

Good

They are great, but I need more of a discount. I don't drive more than a few miles a week.

Expensive for senior drivers, no accidents.

I would say for someone just starting out, Geico is great. However, if you want to save money, go with someone else.

Very great company, quickly replying and providing great details and service.

Great!

Competitive pricing, always answers the phone and addresses my concerns.

Easy, fast, and affordable. On a scale from one to ten, I give an eight.

I have had an excellent experience with Geico Insurance.

My experience with insurance providers during the past few years has been mediocre. They have all been reluctant to offer discounts for low-mileage drivers, and their customer service is often handled by artificial intelligence or offshore representatives who are not fluent in English.

I like GEICO's service overall. I totally recommend GEICO insurance.

Friendly, knowledgeable service.

It's been great when I needed roadside assistance and good when I needed to pay on a different date, but it went up $60 in a year. I feel like paying $160 a month for the coverage I get is a lot. To add more insurance, it goes up way too high. Other than that, I haven't had any problems.

No problems, nice people to speak to.

Outstanding and best pricing of any carrier I have searched.

Great customer service.

After being with State Farm for almost 25 years, it was a pleasure switching to Geico. I haven't had any claims yet, but their pricing has been good. State Farm raised my insurance from around $1,000 per year to $3,600 within one year, and I have never had any accidents.

Geico has been great, but the cost per month has not gone down regardless of the kids no longer being on our account. We know the cost of living has gone up, but not enough for us to feel it's being fair.

Geico pays claims quickly, but their insurance rates are high for the coverage you get. Progressive seems a lot better in terms of pricing.

Too expensive.

Expensive.

Best value for coverage.

Reasonable rates with no claims.

No events, great tips, and cost-effective.

I haven’t been with them long enough to comment. So far, everything has been fine. I just wish I could pay less.

I've been with this insurance company for over 20 years, and everything has been good.

I have been with them since 2011, and they have raised my rates every six months. This is without any accidents.

They are way too expensive. I love their app and how easy it is to use. All car insurance is way too high in this economy.

Very good experience, helpful, and knowledgeable about the product.

Every year, despite my excellent driving record, the policy goes up and up. I’m a good driver but don’t get the credit for it. I feel like I’m supporting bad drivers.

To me, Geico has been more than helpful, reasonable, and fair. They have stood by me during three accidents, one serious, caused by another driver who ran a stop sign, totaled my vehicle, and sent me to the hospital. Another when a very large van slammed into the right side of my new 2025 Toyota and then fled the scene.

Good price!

It’s been good for the most part except for the cost. Insurance keeps increasing with each renewal, even with no tickets and the fact that I drive less than average annually in miles.

I’m a senior citizen and I’m not getting any help from you, but anyway I’m telling people that GEICO insurance is the best option for them.

Geico is efficient and effective. I would recommend Geico without reservation.

Other than the continual price increases, it’s been fine.

Very reliable and there when you need them. They support you when claims are made, and if not correctly fixed, they go out of their way to ensure they are fixed properly.

The repair shop was on time and their work was worth it.

The price was good for the coverage agreed to.

Great price.

I have not had any issues with my coverage or policy.

Make sure you have Liability & Collision Insurance before paying.

They even followed me back to when I was 17 years old. My policy went up 50%. I flipped out, of course, and checked out other options the same day. I called Geico right back.

Good customer service 👍.

I hate having to handle so much online. I prefer having the assistance of an agent. With Geico, you go from one person to the next step in line. It's difficult during stressful times; however, they did handle my claims very well in the long run.

Got coverage but haven't made any claims so far. The premium seems suspect.

Try them!

Easy signup.

It is difficult to explain when you have co-workers who are older, have a New York State driver's license from a few months ago, a slightly older vehicle, and still have full coverage, yet pay much less than me. That disappoints me about GEICO because I understood that it was one of the best and cheapest insurers on the market. However, I see how I pay almost $300 while they pay $150 or $180, and they are much older in age. I don't understand why my insurance doesn't go down. I've been with GEICO for more than a year, and the only solution I have is to change insurers in this new year.

I'm paying way too much a month! $234?? My vehicle has basic coverage and is a 2008. Since registering it in April, I've had zero problems, no tickets or accidents. Just because of the accident I had with my father's car, which did not involve anyone else, just me, I shouldn't be paying an amount I can't afford! I'm disabled since 2009 and have a fixed income, so paying this much means I have to live in my vehicle. Either I pay rent, or I drive, but I can't afford both. It isn't fair.

The costs are way too high.

I got a rate a year ago. No claims in the first 6-month and second 6-month periods. Their driver spy score went from 100 to 86 over two policy periods. The rate went from mid $500s up after the first 6 months. The second six months quote is at $710. I am canceling them.

The insurance rates are too high and no discounts are given. I am looking for another company.

Premiums are much higher than other providers.

GEICO has become expensive. It's no longer a competitive option.

When you get one price from your site, and then it changes when you get to Geico, don't go there.

I want to tell everybody to avoid Geico. I had a claim for a windshield, and they told me I didn't have windshield coverage. They said I had renter's insurance, which is not true. I did not have renter's insurance, nor did I want it. I told them I wanted the windshield coverage included with my insurance, but I never got it. I never liked Geico after that. They kept raising my premiums, even though I haven't had a ticket in 25 years. I'm still paying almost $100 every month. I'm going somewhere else because I can get it much cheaper, saving myself around $60.

This company keeps raising rates with no justification.

Check transparency and rates at every policy renewal. Unfortunately, I learned that the insurance trend is to lower premiums to gain customers, then raise prices higher than before after a few cycles. Stop penalizing good and safe drivers who barely need to drive due to working remotely. Everyone is not the same.

Hold times for customer service representatives were more than two hours on more than one occasion! I was paying more for auto-draft than if I had paid manually on my own.

They increase the rates too often, even when you never use the insurance.

Don't use whatever they are calling their safe driver app. I just tried using it for the first time. For the past 12 months, my insurance premium went from $314 to $340 six months later, then to $450 (but just for a couple of days). Then I was told that my driving was subpar based on the app. So with no accidents or citations, my "safe driver" discount of $50 something was revoked and a sanction of $80 something was added, making my new 6-month policy premium $650. Talking to them did no good. The system will not allow a CSR to make a change or override the charges. So, because it was the principle of it all, I figured if I was gonna pay more, I would do it on my terms. I pay more than $650, but I don't pay it to a company that said one thing and did another.

Sorry, it's too expensive for a senior who drives less than 100 miles per month.

My premium went up by $80 even though I had no violations or accidents. It feels like a ripoff.

My experience has been good; however, they keep raising prices and don't lower their rates for excellent drivers like myself. I pay all this money based on my credit score and not my over 10-year record of never being late, never lapsing, or anything. It's frustrating.

At first, it was very easy and fast to get coverage. Then I tried to communicate to change it, and it was impossible. It was very expensive for a '98 car, and I have no accidents or tickets; my record is clean. I wanted to see options and could never communicate. I had to change my insurance.

Make sure to ask what the policy costs for the whole year. The Geico salesperson told me what six months cost, making me believe that would be the cost every six months. But when my next six months' premium was due, my yearly cost was more than what I would have paid the insurance company I switched from. Deceptive marketing.

I have a problem with them. Every year they increase the rates even though my car is getting older and I'm getting older. Yet still, every year the rates go up.

Since I retired, I assumed my rate would be cheaper.

I had one minor accident, and they raised my rates. I've been with them since 2006. Now they just raised it another $100 a month, saying that NC increased their coverage requirements that drivers need to have now.

Absolutely horrendous claims adjusters, no accountability at all. Ongoing issues after a claim resulting from a hurricane and ended up paying for a new engine out of pocket due to their lack of due diligence.

I was with Geico but got tired of my rates going up yearly with absolutely nothing on my part contributing to that, so I switched and found better coverage for considerably less money.

They attract you with a low rate to hook you, then double or triple the rate.

Geico used to be a good insurance company, but in the past few years, they have been raising their prices and offering less coverage. This last time, they raised my rates 3x more than ever before, and when I asked why, they couldn't provide a solid answer.

My insurance is too expensive. I am a retired truck driver and have a perfect driving record.

I'm paying way too much. I have a clean record and my vehicle is 10 years old. I'm looking for a company with better rates. I have been with Geico for over 5 to 6 years now. They only care about money and not helping someone on social security.

They are too high in price, and they charged me twice in the same month. I am a disabled veteran, and there is no discount for me.

They are consistently middle of the road, but be prepared to pay a lot of money and experience increases without filing claims.

I would tell people not to get Geico. I’ve had them for years, and they haven’t done anything for me. Their price just keeps going up with nothing changing. I had a 2007 Toyota from 2007, which I just traded, but I was paying premiums like what you would be paying for a new car. I never had tickets or accidents. This is why I am looking for new insurance!

Expensive for the value of the car and the use.

The insurance rates are very high.

GEICO is too expensive and held an accident against me that wasn’t my fault from 6 years ago.

Every time I find a way to lower my premium, they raise it. One year, they increased my policy by 30% when their operational costs only went up by 8% for that year. I just bought a house and got homeowners insurance, which initially dropped my rate, but now it's going back up. I have no tickets, no DUIs, and I haven't had an accident that was my fault in two decades or a handwritten ticket by a police officer in probably 15 years. Yet, they still find a way to raise my policy.

Way too expensive for a paid-off 5-year-old vehicle.

Geico raised my policy by $150 because my door slightly dinged another car during a windstorm we had.

Es bueno, pero no debería aumentar para los clientes que tienen buen récord de no accidentes. Antes debería bajar la póliza de pago. De resto, muy bien 👍

Much better price than Geico, and I've had them before with no problems.

Good insurance but high prices.

I would say that Geico is not the cheapest out there.

Rates are going up, but the replacement value of my cars is going down.

They are too expensive, and if you're late making a payment, they threaten to drop you.

We were with GEICO for 25 years, had 3 minor accidents with no injuries, and the repairs were minimal. They raised our rates astronomically, and no one cared to assist us despite our 25 years of loyalty. Go with Progressive; they have accident forgiveness.

It took over 3 weeks to get a repair estimate, then another 3 weeks for the repairs. A poor experience overall.

Premiums started competitive, but prices have gone up quickly and are no longer competitive. We will be shopping.

My experience with GEICO was fair, but after going through the whole year with a positive driving record, the new policy they offered me was more than $100 more than the previous 6 months. The fact that I live in the city and only drove maybe 5 miles a week made the renewal quote even more disappointing, which soured me on doing any more business with them.

You need to do something about your app. I cannot log in to get my discounts, and I am very dissatisfied with that part of your service. Other than that, everything is good. I'm still unable to access the app.

Exceptionally mediocre. My rates just went up again. At this point, paying for GEICO is more than a car payment would be. It’s a crappy car that shouldn’t be expensive to insure. I pay for everything out of pocket anyway because I’m paranoid that if I don’t, I’ll be penalized by the insurance company. How much sense does that make? I’m paying for repairs on my own because the thing I’m paying for already at $500 per month would go up even more. The thing that makes me dislike GEICO is that even if I repair my car out of pocket and continue paying the high premium, my rates still go up by $150. I can’t afford other stuff because I’m paying for insurance that I literally never use.

I'm not a happy camper. I have been with Geico for over 20 years and my policy rates keep going higher. I have a good driving record and am a senior citizen. So why do I pay so much?

Insurance bill continues to get more expensive even though I'm a safe driver.

Not transparent and very disappointed. My car insurance had been going up every 6 months, even with my defensive driving certificate and good driving record!

Shop around; there’s cheaper insurance than Geico. I’m done on 11/5.

They have the worst automated help line! It's extremely difficult, and the system refuses to connect you to a human! I called on Friday to get a copy of my policy and didn't receive the email or the link until Saturday and early Sunday morning! I dislike dealing with the automated system!

They started out good, with monthly insurance payments. But they just sent me a renewal for 6 more months, and they raised my monthly payment by around $16. I haven't had any tickets or accidents that were my fault, so I will be going somewhere else.

During the last two years, I have paid nearly $1,600. No accidents in 10 years. No DUIs ever. Retired. Garage parking. Drive less than 100 miles a week. I feel like I’ve been overcharged and punished for nothing.

I have an absolutely clear and clean driving record for the last 25 years. However, GEICO increases the price of my insurance policy by $100 every year without any explanation. It's unfair, and I don't like this.

Increased my premium by fabricating mileage per year. Claimed I didn't provide mileage info when they never requested it.

It was alright. I just needed a lower deductible, and my homeowner's insurance was too high.

In the beginning, the price was reasonable, but now our rates have tripled. We just can't keep paying that much.