Is GEICO A Good Insurance Company? Reviews From Over 20,263 Customers

La mejor compañía

It was very easy to communicate with customer care. It covers rental cars if we take one while traveling and also covers guests.

Excellent

They help when you call.

Great company

Stress-free, easy to apply and understand policy info, great premiums and discounts.

Geico still has the best rates in Connecticut.

I've been with them for over 10 years. I wish it was cheaper, but it is what it is.

It's more than I want to pay. I have to have insurance at $268.00 monthly.

I've been with them for 26 years.

Easy, hassle-free to deal with.

Good service and cheap rates.

They are very supportive in handling claims and working with policyholders.

Fast and easy!

I've never had to use them, but I seem to be paying more than I would with other companies. I'm thinking about changing.

Very pleased with the service and the follow-ups to make sure that I had everything in place to have proper insurance and pricing going forward.

My policy doubled due to a parking issue. I was parallel parking and scraped the car behind me. It was my fault. But doubling my policy payment? I've been a customer for over thirty years. I owed the man behind me honesty, so I left a note on his windshield. However, the hike in my premiums is making it almost unaffordable to keep the car. They have been a good insurance company for the thirty-plus years I have enjoyed their coverage. I trust them. They send a locksmith or a battery jump when needed over the years. Two of my three adult children also use them.

Good service.

They raised our premium, so I am looking for my best options.

They are a very good company, but they are high-priced. However, all insurance companies are very high-priced for Las Vegas, Nevada.

GEICO is an excellent insurance company. I have been with them for more than 20 years, but now that I am retired, I need cheaper prices with the same full coverage for my van!

I would recommend GEICO to anyone because they gave me the best coverage for the lowest price.

They are good, but the pricing goes up every year as I get older.

They are reasonable in making quotes and hopefully reliable as well when it comes to a claim if needed.

I am satisfied with what I have.

They handled my recent claim very quickly.

I have only had one time to use them, and they walked me through it very well.

9 years so far, excellent motor insurance.

Easy to acquire. Fair pricing compared to others. Ease of use of app.

I'm at the point where I can no longer afford to financially stay with my current car insurer. It's a long story... suffice it to say a part-time job offer didn't pan out. (Can't get all my bills paid on Social Security alone.)

Good price for full coverage.

So far, so good. Reasonable rates, but insurance is expensive in general.

I have searched everywhere to get a lower price than my current Geico policy, including answering many questionnaire-type quote offers from more than a score of companies and middlemen, and no one comes close to my current rate that I'm paying Geico.

So easy to work with. Great customer service!

After comparing other companies, Geico is only $50.00 above the rest, so it's not worth switching.

No one has beaten Geico in cost since we have been searching for lower auto insurance. We are seniors and retired, and we do not drive a lot, yet you categorize us as if we do. It's not the same as years ago. We were noticed, but in this day and time, no more. Everything is in the same package with everybody else. Everything is about money, not for the people anymore. But I get it. If you drive, you will pay. Our prices go up, but not our income.

They have been great. The best price I could find, since my first insurance went up to over $100.00. So I looked around until I found GEICO.

Geico is cheaper than some car insurance.

Geico has high rates, and because of that, I shopped for lower rates.

There is nothing I would recommend GEICO change as my experience every time has been professional and pleasant.

Coverage is good. Rates are lower than others.

I think it is very expensive. I’ve only been in two not-at-fault accidents and my insurance premium has almost doubled. I’ve been with GEICO for over 40 years, and just because I left GEICO briefly for two weeks, when I came back, they said that I only have a three-year history with them. It does not show anything prior to that. Being a loyal customer with zero at-fault claims for 40 years, plus being a veteran and a safe driver, I feel that I deserve more discounts. Right now, it's getting competitive, and other companies are offering better rates. The only reason I’ve stayed with GEICO is because it is the path of least resistance.

I find Geico flawless in communication and prompt service. I had the lowest possible rates from them for many years, exceptionally low, until last year. I had an at-fault accident (so they say), but I beg to differ. But that wasn't for me to decide.

They are very good, but very expensive.

I feel good about them. They are average to above average in meeting my needs.

Good company, easy to renew policy, good value for cost compared to other major insurers.

An amazing company. I am extremely satisfied.

The lowest rate compared to all the competitors!

Great price/value and excellent customer service.

I would tell a friend to forget about shopping around for auto insurance. Geico is very competitive, more competitive than Progressive and Direct auto insurances.

As far as I have interacted with them, they have been doing well. I haven't had any claims yet, so I don't know how well they pay off.

Excellent customer service and the most reasonable auto policy premium.

Good, but the only issue is they are increasing the rates by $100-$200 every 6 months.

Overall, we were very pleased, but like most people, we're looking to save money.

Extremely affordable and amazing to work with. I definitely recommend them to everyone.

Good except for the price.

I've been with Geico for years. The only problem I have is that it's so expensive. I pay $208 a month. I'm a senior, and that's too high.

Good, no problems.

They are accommodating as far as coverage options.

Highly recommend.

After 2 accidents, and I'm a very careful driver. I can't tell you the last time I had a ticket. I'm on a fixed income, and now my rates have skyrocketed. I'm 64 years old. I need to find cheaper insurance.

Too expensive for basic coverage.

I would not use Geico again. I had them for over 15 years and they refused to work with me. I went to another reputable insurance company and got my full coverage insurance for half the price.

I am 72 years old. No tickets, no DUI, no accidents, yet my plan is very expensive! I see in the media advertising for $39. I cannot understand what is going on!

$2600 a year is too high. I've only had one accident with this car, and it was a single at-fault incident.

It is very expensive; the Geico Auto help is very good.

Make sure they explain the policy thoroughly before you sign!

It's too expensive for the bare minimum coverage.

I have no online access. I don't receive emails. The policy is way too high for a 2021 car and good driving record. Almost $300!

Geico has been steadily raising our rate, and we have no accidents or tickets. I went to switch to Progressive, who saved me a considerable amount of money, but when my wife got on with Geico to cancel, they said we were on an old system and she could beat Progressive by $100. My wife said yes, and we are paid for the year. I would have happily paid Progressive the extra $100 to get away from Geico.

I was drawn in with a low rate, then they increased it on me in 3 months.

After being with Geico for five years with no claims or accidents, they almost doubled our rates. They are about the money, not the customers.

Expensive, good service, very good mobile access.

Make sure your credit history is in excellent condition and try as many companies as you can find when it comes to quotes.

My car was hit in the US Bank parking lot while parked. I filed a claim but have heard nothing from Geico.

The price increases significantly every 6 months.

Geico quoted me a 6-month price. I paid the bill, then they raised it by $300 after I had canceled my current insurance. I would never recommend GEICO.

Great deal for a couple of years, and then the price nearly doubled.

I’m a senior and I have had a great record. Until 2025, I was in a wreck with no ticket. I was initially told both parties were at fault, but later it was determined to be my fault. I just received a new used 2019 Nissan Armada, and I pay $197.00 a month, which I find ridiculous. Because it is financed, I need to carry full coverage. I don’t feel I have a fair deal.

Very, very hard to work through. We have an antique computer and cannot print PDF files, on and on. Your claim reps were very good. I asked them to send everything through the US mail, which they have so far. We had a very hard time with the safe drivers school as my computer system does not seem up to the needs. Anyway, got through it and hopefully y'all have received a copy. Been with you for 40 years, so we do think well of you.

Make sure you know the final price is the one quoted. Geico nickeled and dimed us after we agreed on a policy fee.

Too expensive.

Geico was very good until I was able to get a premium from another insurance company for half the price.

Geico was fine for 22 years! Then my son used my car while visiting from Florida and got in an accident. They covered me just fine, BUT 2 months after the accident, they raised my rate from $130/month to $330/month. I called to discuss and was told I had to prove my son didn’t live with me. I provided his apartment lease, a paystub, a Florida bank account, and a Florida driver's license, but none of it mattered. They would not remove him from my policy. After 22 years with nothing but a few windshield claims, they increased my rate significantly, so I had to switch.

I started paying $168 with GEICO, and now it's $296. I've been with GEICO for over 5 years. Not worth it.

Geico raised my rate without providing an explanation.

Not great. The price was really too high in the beginning. Now they want to increase it because one person doesn’t use the Drive Easy app, as it’s too hard to stay connected to it.

All insurance is extremely high, and they have never offered any discounts.

They keep increasing premiums. Now, after 5 years, they are hundreds of dollars more.

Unreal how long it took to even get through the process. First, I had to take pictures. For some reason, they don’t send anybody to look at your car anymore. That took a day. Then I had to email everything to some office, and it took four days for that person to get back to me. Another afternoon and the next day to get a Rent-A-Car. Also, it was almost impossible to pick a car. I ended up having to spend 20 extra dollars a day because it was a larger car. Today, the process has taken almost 2 weeks, the car is in a shop, and no one from GEICO has called me for over a week. Really a very bad experience with GEICO. I’ve been a customer for 30 years at least, and I’ve never experienced this lack of care from anyone else.

I wouldn't suggest Geico to anyone. All they've done is increase my insurance rates for no reason.

They unfairly raised the price without notifying me, and my payment ended up being around $300, leading to a cancellation.

Things started out well with a good price for the vehicle coverage. The problem arose after my son was involved in a no-fault accident where he was struck by another driver. Geico paid a claim to have the vehicle repaired but failed to pursue the other driver who had run the traffic light. Then, out of nowhere, they dropped coverage for the vehicle, citing the accident as the reason. After years of payments without ever being late or missing a payment, this is how they treat a long-valued customer. It shows no loyalty from the company.

Our rates doubled within a few years, even though we have a clean driving record.

I have had to make two customer service calls, and they were great! The app is very easy to navigate and understand.

It is too high considering I have no DUIs, no accidents, no claims. I've just been paying a lot of money, and I'm thankful I've never had an accident or anything, but I think I should get a better plan than what they're giving me. As far as money-wise, they're charging me too much for my plan. I have found a couple of other options that save a little bit more, but I've been with Geico for almost 30 years, and they're doing me this way.

GEICO is unbelievable with their rates. We have a 2017 Chevrolet Silverado and a 2014 GMC Terrain. My husband drives approximately 2 miles one way four times a week to work. My Terrain hardly ever leaves the yard. I’m retired, so it only goes when I need to go shopping, which is maybe 4 miles from us on occasion. We currently pay $173 a month for these vehicles. My husband has no tickets. I have a ticket from approximately three years ago when I was backing out of a parking space and a lady came around the corner real fast and hit me, so I’m assuming this charges against me. But anyway, I’m very unhappy with them.

I've had 3 increases in the first month of my policy. I canceled and moved back to my previous insurance company, which even lowered my previous rate, and my monthly payment decreased by over $80 a month on a 6-month policy. I was with GEICO over 6 years ago for 7 years with excellent coverage and customer service. I'm highly disappointed with the present GEICO.

Rates every six months are much higher.

I was quoted $210 per month, but since then the cost has increased to over $500 with no explanation. I've repeatedly sent messages but received no response.

My current car insurance is with GEICO. I have been a customer for over 21 years. In the past two years, despite having no claims or accidents, my policy has doubled in cost. Two other major insurance companies are offering the same coverage for less than half the cost. This is disgraceful and not how one would expect a loyal customer to be treated. Bye, bye GEICO!

I pay way too much despite having a great driving record. They are charging me more based on where I live, and the worker says driving doesn't matter.

So far, so good. Better rates than Geico.

GEICO is too expensive for what they offer! That’s why I am looking for a new insurance company for my next 6 months.

I was late on my payment, and that caused it to at least double. I'm on a fixed income, so coming up with more money for insurance is just not in my budget.

Customer service is lacking. You have a better chance of driving 10 miles on any interstate and not seeing a bad driver than getting to talk to a real person. The AI is what you interact with. Prices keep going up even though I've never had a claim. Why?

The rates are too high on a fixed income. If they get any higher, I will have to look elsewhere.

I believe I am overcharged. I have paid my premium regularly and on time for over six years, with no claims! When I called to see if I could get my rates reduced and add my son to my policy, they offered no help. I'm not a fan of Geico and would not recommend them!

I was with them for over 10 years. No claims, never missed a payment. No accidents, tickets, nothing in 40 years of driving. I was paying twice the amount I should have been paying. When I called to cancel, they said they would match the new company's rate. Why didn't they automatically adjust my payment to the best rate? Why is the customer supposed to review the price every 6 months?

Better rates and lower prices.

When your rates increase with your insurance company, start shopping annually for new insurance.

The rates are on the high side.

I never had issues until I filed a claim. The adjuster, "Angel," was very unprofessional and incompetent, in my opinion. Otherwise, the service was very great.

I have never received a discount for being a loyal customer. I turned 60 and still no discount. No accidents or tickets, still no discounts. I don't drive much at all, and still no discount! I called them once asking about a lower price, and the man was rude to me. The very next day, he raised my premium! I'm going to find a different company. I just haven't had the time to do it.

Sending cancellation notices half a month in advance. I've been a faithful customer for at least six years. Rates went up.

The coverage and service provided are good, but the price is becoming too high.

Price change without warning. I found this was the case according to people I talked with, who said that's why they switched.

I was offered a much lower price by another insurance company, gave Geico a chance to match it, and they refused. Never had a claim in over 40 years on car insurance.

They charge more than I should pay, and I’m looking around.

Too pricey.