Is GEICO A Good Insurance Company? Reviews From Over 20,964 Customers

It’s a bit more expensive now.

The cost of insuring a vehicle with GEICO, even if you’ve never had an accident and haven’t made a claim after 53 years of driving, is outrageously high. GEICO is very expensive.

They’re better than most. I’m just trying to save a little more money, but they’re very reasonable.

I just started with the same coverage at a lower cost.

Good.

Great customer service and rates.

Costs too much.

Rates are cheaper than most insurance companies.

Good, reliable insurance company. Always on your side and offers reasonable rates. Fast and courteous.

I wish I hadn’t switched because I knew Progressive had been the worst in the past.

Fine, but too expensive.

It’s still a little high for my age and driving record.

Ask for a better price—they offered me one of the lowest rates for full coverage.

They've been great, and you can't beat the price unless you go with some kind of shady insurance.

I’m still with them, so I’m guessing they’re okay.

No complaints.

Good, but I’m looking for something cheaper.

I have a car and a truck with them, so if they were bad, I wouldn’t have them taking care of my vehicles. It’s the best insurance.

Best price I found for a two-auto policy.

Excellent. No hassle!

I’d recommend that anyone with car insurance through a different company explore GEICO. I carry a high level of coverage and have an excellent driving record, and I’ve found their rate to be better than any other insurer’s.

GEICO made it easy to switch and manage my policy from my phone.

Expensive for the coverage I'm getting.

Great deals.

Outstanding rates compared to everyone else.

Cheapest I could find.

So far, so good. No complaints. I had an incident, and they were very helpful checking in. Customer service is excellent and attentive to your every need. I really appreciate the way they handle things.

Go with GEICO and you won’t have to worry about your insurance. Great company.

Absolutely great service.

The initial premium is the best you’ll get. It increases every renewal period, just like the rest of the insurance companies. You just need to be aware of the process and shop around at each renewal.

Very good.

I didn’t have any issues with GEICO; the only reason I switched was to get a lower six-month premium.

High-quality company, although their prices are increasing.

I needed a small insurance plan quickly, and I found exactly what I needed at GEICO.

Cheaper than other companies.

Acceptable, but more expensive than other insurance options.

I’m disappointed because my payment keeps going up each year.

Geico has the best rate I've found.

I pay $450 for full coverage and $100,000/$300,000 coverage every six months.

Other than a rate increase due to the industry and the economy, I have no complaints.

Great company, good coverage options, and fair, affordable rates!

Geico is just too expensive. I’m on Social Security disability, which means I’m on Medicaid, and my income can’t cover $140 a month. It was about $101, and that’s how much it went up all at once. Their reasoning was that they have so many customers and all the work that takes, so they had to raise prices. To me, that’s not a good enough reason to jump $40 on a policy with no warning. All of a sudden, $140 was taken out of my checking account, so I’m not happy— not happy at all.

Good. I'm planning on staying with them.

GEICO is great. I love being with this insurance company.

GEICO is great. I switched to Progressive, and that was bad. I switched back to GEICO.

It’s been OK with Geico. I love the app that I can use to pay every month. I’m not sure why my cost went up. I’ve never had a claim with them, and I’ve never missed a payment.

Compared to other companies I’ve checked out, Geico’s rates are fine for me.

The price seems fair, and I haven’t had any issues or complaints.

My agent was extremely patient and knowledgeable. He took the time to answer all my questions and explain my various options. At the end of the day, I had great coverage at a lower price than other companies I explored. GEICO Rocks!!

I feel like Geico doesn't raise our rates every year, although of course our rates have gone up a little, as have everyone's. But every time I've compared them with other companies, they still offer us the best bang for our buck. When I've called customer service with questions about policies or coverage, they've always been knowledgeable and friendly, and I've never felt like I'm being given a runaround. And the few claims we've had to make, they've handled promptly, helpfully, and courteously, and never denied a claim. I know some people complain about Geico, but beyond simply never having had any problems with them, I've always felt like they really do have my back.

It seems expensive for me now. I drive less and have no tickets.

It's okay. Too expensive and it goes up every contract period. No accidents and in 9 months I've only driven 1700 miles. But they function and offer roadside assistance, so there's that. If I could find another company I've heard of that provides that at a cheaper rate, I'd go there.

Try different companies for quotes.

A little high.

Online policy purchasing was great. I never had to talk to a live agent. And this was the cheapest insurance I found.

Fantastic to work with. Rates vary by state, which sucks.

Good but way too expensive.

I would recommend it. Best price so far for auto and renters insurance. Thank you for your service.

I feel that my car's age and the time I have had insurance are too high. I never see any discounts either. I could say to a friend that if he wants to get insurance, he should think twice; it is expensive.

Better deal than any other firm.

Bundled auto and condo insurance. I thought the savings would be greater. The condo insurance is administered by another insurance company. I had problems viewing the policy. Since my wife signed up for it, I do not have an independent ability to see the policy. I was advised they could not change this. I’m searching for new condo insurance.

A little expensive. Shop around.

Too expensive for my car usage.

It’s OK, but don’t try to file a claim because they won’t like it.

My experience with GEICO started off positively because the premium was competitive, the online purchase process was straightforward, and I was able to pay my policy in full upfront. Unfortunately, my experience quickly deteriorated during the underwriting process. As a first-time car owner and new immigrant to the U.S., I was asked to provide several underwriting documents. I submitted everything requested via the designated email address, but there was no confirmation that my documents had been received or reviewed. When I called customer service multiple times, different representatives gave me different answers, and none of them had access to the underwriting email inbox to verify what had actually been submitted. Meanwhile, I continued receiving mailed notices warning that my policy would be terminated, which created unnecessary stress and uncertainty. After several weeks and numerous follow-up calls, I finally spoke directly with someone in the Underwriting Department who clarified the actual outstanding items. The issue wasn’t my willingness to provide documents—it was a lack of communication and coordination between underwriting and customer service. My advice to anyone considering GEICO is to keep copies of every document you submit, save every email, document every phone call, and proactively follow up with underwriting. GEICO has competitive pricing, but there is significant room for improvement in its underwriting communication process, especially for customers with unique circumstances such as first-time buyers or new immigrants.

Do not get Geico if you need rental coverage. I had two claims in a row with hail damage. Both times, they delayed things so much that I lost the rental cars a week before the truck was ready. It cost me a lot of money. The body shop said it’s their standard practice and that they do it to lots of clients.

Same company for five years. My rate goes up even with a good driving history, not down.

Be aware that they’ve been raising prices lately.

This last claim experience has been the worst customer service I’ve ever received from any type of business. I’ve previously had good service with GEICO, but they totally dropped the ball on this one. The service was unacceptable, and I had to make numerous calls to corporate to try to resolve the issue. Currently, after nine weeks, the vehicle still isn’t repaired.

Way too expensive. I’m embarrassed to tell you how much I pay for full coverage. I’ll be searching for new insurance soon.

I thought GEICO’s higher pricing was worth it because of their customer service, but now everything is online and you can’t reach anyone. That’s part of the reason I’m looking for a new insurance company.

Too expensive for drivers with no accidents or tickets ever, who drive less than 10 miles per day, and who take a driver safety course every 3 years and only get a $3 discount.

Good overall, but I have a clean driving record and my insurance is $200.00 a month.

I’d avoid them due to unreasonable pricing, limited policy options, and a lack of communication and transparency. Overall, it’s not affordable.

They coded an accident my son was in as at-fault, but the claim said he wasn’t. That made it harder to switch carriers.

I wouldn’t recommend them. The price I pay for minimal coverage feels unreasonably high.

My first payment was $45, the second was $76, and the third was $59. I'm not happy.

No support when you need it. It’s all self-serve, except they call you to nag you to handle it yourself.

GEICO is excellent when it comes to handling claims, but I am shopping for cheaper rates and have technically found them with other carriers. I'm disappointed that I have no point of contact with GEICO and they have not offered any reduced rates.

I have called three times regarding my policy and have been told different amounts every time. I cannot afford the insurance as it continues to go up despite having a perfect driving record.

Excellent customer service, but rates can be very expensive compared to other carriers. Shop around before signing on the dotted line.

Reasonable premium but not the best.

Overpriced, and the app doesn’t always work.

Can't get through to a real person. They charge more than most insurances, and the price keeps going up. The only thing they could say is your car is getting older... so. You used to be able to call, and they found your policy, you paid it, and off you go. They just make things harder. Looking for new insurance.

They will increase your rate after 6 months.

I took off my truck and my total cost increased with one less vehicle.

I have always had good results from GEICO. Recently, my premium increased by $130 monthly despite having a clean record. I called GEICO and talked to a representative. They stated that was the best rate we could get. The representative was very short on the phone.

The rates are too high for the age of my vehicle.

They provide good coverage, but it is getting too expensive. The rate goes up almost every six months.

Sudden increase in premiums without any reason.

The insurance rates keep increasing even after taking defensive driving courses. They also don't honor senior status.

Shop rates. I am paying too much as a safe driver, never having a DUI or ticket, for very little driving.

I have been with the company for almost 10 years now. I have a perfect driving record, my vehicle is paid for, and I only drive my vehicle on weekends, yet I am still paying over $200 a month.

They are very quick to double your rate in a couple of months. I'm really looking for new insurance. I would look at their rates very closely before using them.

Very poor... They never reimbursed my deductible on a no-fault claim, and they skyrocketed my insurance when I moved from the city to the suburbs with no explanation. Customer service is horrible.

I've been with Geico for decades. Now, it's 2 to 3 times the cost of others. So, I'm not shopping for Geico, but to leave Geico.

Every year they increase the price.

No issues, but still higher than I would like to pay. Keeping my options open.

I have mixed feelings about Geico because they have tried to increase my premium every time it was time to renew my insurance after 6 months. I pay close to $160.00 for one vehicle, with no DUIs on my record, and I'm nearing 60 years old. I think that's ridiculous.

Good, always prepared, and they give a grace period.

High for an older car with miles. No real discount with age. Plus, no good discount with a good driving record.

I have basic liability and it's expensive! Why did my rates go higher?

Lousy. I used to reside in New Hampshire. Now that I have moved to Connecticut, they tripled my rate. Considering I have no accidents or traffic violations against me, I find this insane.

When you restart your insurance after a payment, they want $2,000. I don't have $2,000 to give them.

Too expensive for someone in their late sixties with no tickets in the last 20 years.

The good thing is that the policy is decent and allows for month-to-month payments. However, if you are a day late, they are quick to threaten to cancel your policy.

It's overly expensive and they offer no discounts.

Too expensive and discounts do not help make rates cheaper.

Great for the first year, then prices nearly doubled with no accidents or traffic violations.

They are charging too much and now want $30 more a month. I'm paying $98.97 for just liability and I'm a senior. Now they want $127.97 a month. Do not recommend.

Too expensive and difficult, especially for classic cars.

The first 2 years were great, but then it went up from $261 to $599, and they say it was for going off auto-pay, which I never changed. Some customer service was great, and there was one who told me I could have extra time, and I believed him, and my insurance lapsed. They did fix it, but it was because I called over their heads. When there are important matters, there is absolutely no one to help on the customer service numbers listed. Overall, they were great for 2 years, then everything doubled, and no one was helpful. It’s like they value new customers only. I am not happy at all with the way they treated me.

Geico is a decent insurance company, but their biggest downfall is raising premiums every 6 months while our cars get older and we have no citations or accidents/incidents. It's pretty disappointing for a company that promotes customer satisfaction.

Too expensive. The rate goes up every 6 months.

It took 7 months to complete a claim, which put me in collections and ruined my credit score.

Always raising my rates with no incidents.

Too expensive for two cars.

I'm paying $404 monthly for insurance, and they say they're going by my credit score. I've never heard of that, but this will probably be my last time with GEICO.

They charge too much for the coverage I have.

Price is way too high compared to other companies.