Is GEICO A Good Insurance Company? Reviews From Over 20,914 Customers

GEICO is great. I love being with this insurance company.

GEICO is great. I switched to Progressive, and that was bad. I switched back to GEICO.

It’s been OK with Geico. I love the app that I can use to pay every month. I’m not sure why my cost went up. I’ve never had a claim with them, and I’ve never missed a payment.

Compared to other companies I’ve checked out, Geico’s rates are fine for me.

The price seems fair, and I haven’t had any issues or complaints.

My agent was extremely patient and knowledgeable. He took the time to answer all my questions and explain my various options. At the end of the day, I had great coverage at a lower price than other companies I explored. GEICO Rocks!!

I feel like Geico doesn't raise our rates every year, although of course our rates have gone up a little, as have everyone's. But every time I've compared them with other companies, they still offer us the best bang for our buck. When I've called customer service with questions about policies or coverage, they've always been knowledgeable and friendly, and I've never felt like I'm being given a runaround. And the few claims we've had to make, they've handled promptly, helpfully, and courteously, and never denied a claim. I know some people complain about Geico, but beyond simply never having had any problems with them, I've always felt like they really do have my back.

It seems expensive for me now. I drive less and have no tickets.

It's okay. Too expensive and it goes up every contract period. No accidents and in 9 months I've only driven 1700 miles. But they function and offer roadside assistance, so there's that. If I could find another company I've heard of that provides that at a cheaper rate, I'd go there.

Try different companies for quotes.

A little high.

Online policy purchasing was great. I never had to talk to a live agent. And this was the cheapest insurance I found.

Fantastic to work with. Rates vary by state, which sucks.

Good but way too expensive.

I would recommend it. Best price so far for auto and renters insurance. Thank you for your service.

I feel that my car's age and the time I have had insurance are too high. I never see any discounts either. I could say to a friend that if he wants to get insurance, he should think twice; it is expensive.

Better deal than any other firm.

It's expensive.

No issues, everything was stress-free.

So far, Geico has been the lowest in cost for full coverage, and whenever I've had to call, customer service has answered my needs without hassle.

They will work with you.

Good company but a little too pricey.

Insurance for seniors is still too high, especially when you have an excellent driving record with no tickets and no accidents.

No hassle, best price!

Excellent service but need lower cost availability.

Very easy to get what we needed.

They are great! They gave me the cheapest insurance policy around, and I tried multiple insurance companies. I mean, they provided a policy $200 cheaper than any other insurance company. I would definitely recommend them; you won't regret it.

It's easy to sign up, they have monthly payments, and the rates are reasonable.

Best price for full coverage.

Premiums are too high. No personal interactions ever, unless I pursue it.

Just fine, cheap and does the job.

Rate goes up every year even with no accidents or violations.

I have Geico now. No claims, so no bad experience to have. I would like for it to be cheaper, but who wouldn't?

Great company but high policy costs.

They gave us a great rate.

Call Geico for awesome deals.

They were fine until they raised my rate from $83.00 to $143.00 just because I moved from AZ to OK. I'm 68 years old and have been driving since I was 16. Ridiculous.

Amazing! They are the best and easy to work with. They beat all others by a long shot. Could not be any happier and would not change for any other company.

Never had any problems or shortcomings with GEICO in 15 years of service.

Great price, easy to work with.

The app is easy to use, but they are highly expensive.

Claims are very slow.

Best price I could find.

Better and most inexpensive.

I honestly don’t have anything bad to say about GEICO, besides the fact that they’re on the more expensive side. I’m on a fixed income and am looking for a lower rate.

It's too expensive.

Good price, excellent relationship.

Their billing process is frustrating. They are trying to bill me a month in advance of when my insurance is actually due.

I have no complaints about Geico.

I haven't needed to reach out, but the app is user-friendly.

The policy is great for what we pay. However, when you have to file a claim, it seems you receive different answers, and no one knows anything. The claims adjuster was rude and took time to process my claim. It took a month to receive a settlement check, and the totaled car still has yet to be paid off.

Good and affordable.

I'm very happy with my policy. It covers all I need it to.

I have not needed to interact with Geico since starting with them 1.5 years ago. My car insurance went up $100 for the next 6-month period, so I've been shopping for a lower rate.

They are terrific.

Customer service is good; the app is easy to use. However, the price is high.

Good insurance with affordable coverage.

All good, great rate, did not charge me excessively for my son's age.

Great. Fantastic customer service and incident handling.

Good insurance.

Every year they increase the price.

No issues, but still higher than I would like to pay. Keeping my options open.

I have mixed feelings about Geico because they have tried to increase my premium every time it was time to renew my insurance after 6 months. I pay close to $160.00 for one vehicle, with no DUIs on my record, and I'm nearing 60 years old. I think that's ridiculous.

Good, always prepared, and they give a grace period.

High for an older car with miles. No real discount with age. Plus, no good discount with a good driving record.

I have basic liability and it's expensive! Why did my rates go higher?

Lousy. I used to reside in New Hampshire. Now that I have moved to Connecticut, they tripled my rate. Considering I have no accidents or traffic violations against me, I find this insane.

When you restart your insurance after a payment, they want $2,000. I don't have $2,000 to give them.

Too expensive for someone in their late sixties with no tickets in the last 20 years.

The good thing is that the policy is decent and allows for month-to-month payments. However, if you are a day late, they are quick to threaten to cancel your policy.

It's overly expensive and they offer no discounts.

Too expensive and discounts do not help make rates cheaper.

Great for the first year, then prices nearly doubled with no accidents or traffic violations.

They are charging too much and now want $30 more a month. I'm paying $98.97 for just liability and I'm a senior. Now they want $127.97 a month. Do not recommend.

Too expensive and difficult, especially for classic cars.

The first 2 years were great, but then it went up from $261 to $599, and they say it was for going off auto-pay, which I never changed. Some customer service was great, and there was one who told me I could have extra time, and I believed him, and my insurance lapsed. They did fix it, but it was because I called over their heads. When there are important matters, there is absolutely no one to help on the customer service numbers listed. Overall, they were great for 2 years, then everything doubled, and no one was helpful. It’s like they value new customers only. I am not happy at all with the way they treated me.

Geico is a decent insurance company, but their biggest downfall is raising premiums every 6 months while our cars get older and we have no citations or accidents/incidents. It's pretty disappointing for a company that promotes customer satisfaction.

Too expensive. The rate goes up every 6 months.

It took 7 months to complete a claim, which put me in collections and ruined my credit score.

Always raising my rates with no incidents.

Too expensive for two cars.

I'm paying $404 monthly for insurance, and they say they're going by my credit score. I've never heard of that, but this will probably be my last time with GEICO.

They charge too much for the coverage I have.

Price is way too high compared to other companies.

I had the worst experience with a claim. A complaint was made with the Texas Department of Insurance. They failed to follow any required procedures and lied throughout the process. All is documented. It took 75 days to close a straightforward third-party claim. There were incorrect valuations, zero communication on procedures, and five different adjusters. I received two calls asking me where my car was while it was in their care. I was not able to access a rental for 15 days after the accident, and they didn't even provide a comparable one until 21 days later. They used high-pressure tactics to try to force a settlement and completely falsified narratives.

I have been with this company for many years without any claims, and they continually raise my premiums over 20 years.

I would tell them not to buy insurance from Geico. They don't cover potholes.

Terrible! I was treated in a very poor manner. I was rear-ended in my car. GEICO would not investigate the matter until I filed a claim. In the end, they waited several months to investigate my case, and as a result of the long wait, footage that was available on a camera in a business facility where the accident occurred was no longer available.

I would just tell them to be careful because one month you'll pay $1,000, next month there won't be any payment, then the month after that you get a note for a $2,000 payment. The payments are always switching, and right now, by the time I get done by the 12th of June, I will have paid them $2,400 for coverage for one month.

They raise their rates too high year after year.

Too many rate increases, not enough discounts.

Premiums are way too high. I was the victim of a hit and run, my car was totaled, and Geico listed me at fault. Now my premium cost has skyrocketed, and the accident will be on my insurance record for the next five years. I am not happy about it.

Rates are too high and continue to rise.

The first year with them was fine, but then my rate went up for no reason. I was forced to find a new insurance company for almost half the price for the same coverage.

Since I switched from Geico, the other company gave me better rates.

I have the same coverage at a much better price.

Every year my insurance increased without me having tickets or accidents—none during my entire time with your insurance. However, my policy rate continued to go up every year. No thank you.

Rates keep going up the older I get. My car gets older as well. I’m retired and don’t drive very far anymore!

Way too expensive and try your best to avoid horrible drivers/accidents. Your insurance goes up when you’re not at fault due to making a claim.

Very high priced and increases every year regardless of claims or lack thereof. Claims are okay, but all else could improve greatly.

I had been with Geico for a total of 17 years with no claims, and when I needed help the most, they failed me.

Good for the first 6 months, then after that period, the rate goes up and up! Ridiculous, and only for one 40+ year old on a new car. Not right!

I've been a member since July 2024 and have never made a claim, but the price keeps rising. They are overcharging.

I am a loyal customer and haven’t had any issues in 40 years. I had a slight fender bender, my fault - no damage to my car, but the other party got a crooked lawyer/doctor and made a large medical claim, which Geico paid off as a joke lawsuit. The downside is now my rates have gone up and no other insurance company will take me for 3 years. I would really appreciate it if Geico could find a way to help a poor senior living on social security.

My policy was priced average, then I had some financial problems with my bank and let it lapse. The following week, I was going to reactivate it, but it was too pricey.

It's expensive, and being on social security, it's hard to manage. My next payment is $500. There's no dedicated agent to talk to; you get a different one every time.

Read all legal documents. They classified my student as a Named Driver Excluded, and when she drove one day with my permission, she was in a low-impact collision at a stoplight, less than 10 mph. They denied the claim due to classifying her as Excluded when I requested she be marked as not living with me and attending school, which is an Inactive status. Now they have put me and my family in a difficult position as I'm now required to pay for the property damage.

Overpriced but cheaper than all the rest that I know of. Can you get me close to $200/6 months for basic liability?

Very bad. Car and rental insurance is very expensive.

Don’t go with them. They said we had a single roof, a one-car garage, a pool, and other things. In fact, we have a metal roof, no garage, and no pool—but our neighbor does. I emailed them and never heard back, so we canceled.

I could never get a hold of my agent. In my experience, my insurance went up over the last two months. I’d tell people not to use the agent I had, and the company raised my insurance price back to back. Stay clear of this one.

I have been with GEICO for many years. After a move, I found the people with whom I spoke vacillating on coverages and premiums. Within a four-week period, I was given four different premium amounts to pay, with the coverage period and dates due changing. I had already paid one, and the difference to make up for the highest premium exceeded the amount actually owed. I was unable to get answers and am most displeased. One of the women was extremely rude (which is unusual for GEICO to begin with), didn't listen, and was a total waste of time.

I'm not going to keep GEICO. I pay over $300 a month for insurance, and it doesn't even include roadside assistance. I ran out of gas one day and couldn't get anyone to come and help me. I had to get an Uber to the gas station and pay $35 for a gas can just to put a couple of dollars in my car, only to find out I don't have roadside assistance through GEICO.

Geico in Florida offers 6-month premiums, unlike my birthplace of Boston, MA, where everyone's policies are for 1 full year each. I loved 1-year policies! It took me forever to get used to 6-month policies. Now, I've had no accidents in over 30, or is it the last 35 years? As well as no tickets in over 20, or is it the last 25 years? And for my last renewal, Geico decided to raise my renewal bill by over $200. It's bad enough my insane love I've had my entire life for my Jaguars, my Corvettes, and/or my Lincoln Town Cars has cost me over an arm and a leg, especially for the repairs part of those equations. Anyways, this is why I'm leaving Geico. Besides, I haven't even been with them that long. I am sure I will find cheaper insurance in no time at all! Thank you very much!

So far, better price.

Love everything about Geico except the price. I have a stellar driving record with no recent accidents or traffic violations, but it's too expensive.

They raise rates without explanation, and it’s expensive for what you get. I can’t afford it!

My biggest concern with my current insurance is that every time I renew it, it goes up $100 or more.

GEICO raises rates without notice. They do not give options for lowering rates. There are loyalty rewards if you have been with them for a certain amount of time.

It has gotten too expensive without any tickets or accidents on my part.