Is GEICO A Good Insurance Company? Reviews From Over 18,084 Customers

I wish I didn't have to search for my own discounts. If I'm eligible for a discount, please apply it and don't make me search other companies to get my best price. After 25 years, I think I deserve that.

So far, so good.

I've had no problems at all.

Great

I don't recommend this insurance company because the price keeps increasing without reason.

Simple and convenient

Easy access online as well as telephone service.

Great coverage at a very good price!

Very good with more than competitive pricing.

Fast service but could stand to be cheaper.

Been flexible, very forward, and affordable.

Excellent, I switched from Progressive and am saving $70 a month.

They offer better value than other companies because they customize pricing based on personal driving details.

The app made it easy to sign up, pay, and modify things I needed and things I didn't. If I ever need to put in a claim, I hope it'll be just as easy. Thank you.

It is better than most others out there, but they could do better for people that rarely use their car, barely 20 miles a week if that. Look and compare. If they go higher, we will look elsewhere.

Good for me, a little to experience.

Geico gave the best price.

Quick for roadside assistance. Price is a little high, but good service so far.

Prices are still high for me. As a senior driver with a great record and an older vehicle, I would expect a better price.

I just recommended a friend to my GEICO agent.

Excellent!

It's hard to say. I have no accidents, no tickets, and I'm a safe driver, but yet my insurance keeps going up. It's not my fault other people have accidents, so why do my rates go up?

Estoy contenta con sus servicios.

Use the online service to get quotes. Have your existing policy on hand to verify you are getting a quote for the same level of coverage. Prepare to be shocked at the savings!

Positive, when you need them they're there.

Awesome experience.

The woman who helped me was just a joy to work with. She resolved my issue in minutes, and we also enjoyed a brief but very enjoyable conversation. I give her an A+++++++

Had many options to choose from. You have the ability to choose the options you can afford.

They give good drivers no benefits whatsoever. People with no accidents and no tickets pay the same as a person with tickets or accidents.

I had no problem getting the coverage I was seeking.

I've only had experience obtaining insurance, and they were great.

Best price I have found. I check often, and GEICO remains my lowest amount for full coverage.

Haven't had a claim yet, but customer service is okay.

Good, I haven’t made any claims though.

Very helpful with transferring my old policy over to GEICO. They were very knowledgeable and very helpful.

I don’t have any problems with them. Any time I needed to deal with them about anything, they were there helping me all the way.

I love Geico. Progressive just beat them by roughly 70 bucks on my six-month premium. It's all about saving money!

So far, so good. I haven't been involved in any accidents or received any traffic tickets, so I can't make any comments.

GEICO has been the best company for auto insurance coverage at the best price. I have compared it with other companies offering similar coverage, and GEICO is the best so far.

Reliable, understandable, and great service.

Too expensive.

Well, clearly it was good because you gave me a good price. But in the one month that you gave me that good price, you raised my premium by $20. So we're going to see how much you continue to try to do this because if you continue to raise my price for no reason, then I'm going to go elsewhere.

Good, but West Virginia prices are too expensive.

Totaled car on December 17th. Received payment amount on December 29th. Not sure, but I thought 12 days was too long. If I get the amount in my bank account by December 31st, the service will be excellent.

Geico is a good company, not a great company. My number one complaint is the cost; it's too high. My second complaint is fewer discounts and no action on Geico’s part to inform me of any available discounts.

Excellent! I would and have recommended you to all my friends.

It was easy to change the policy.

Prices seem to be lower on average. They do go up every 6 months just like everyone else.

Change your insurance to Geico!

I would love to have the same coverage for less. I have no tickets, no accidents, and I don't drink alcohol.

GEICO offered the right policy for the right price conveniently online, and automatic payments so I never lose coverage.

I would recommend Geico.

No matter the car's value or my excellent driving record, the rates keep going up!

Best rate I’ve gotten lately. Always looking for lower rates.

Lower prices would be nice for someone retired and who rarely drives. That’s my complaint. I am looking for lower coverage.

I'm enjoying my insurance with GEICO. I love that they track my driving for future discounts.

Check them out if you are looking for a quote regarding insurance matters!

It has been good to me. I've had it for about 5 years.

Good insurance. Good value.

Very affordable by far.

Not so great since they want you to pay extra to make a payment.

They are rude, make changes without notifying you, and when you find out, they are unable to make anything right. They are expensive and often remove discounts without reason, and you have to fight hard to have them reinstated.

I'm paying too much. I have received quotes that are cheaper. I would like to stay with Geico if they would bring my rates down.

One day it's 88 bucks, next week it's 97 bucks, another week it's 111 bucks, and last week to pay the bill it goes to 127 bucks. Crazy.

Rates are too high. I've been with them for a very long time, and my rates never seem to get any lower. Most of the time, they even increase with no explanation!

It is frustrating in some areas and good in others. I had a claim, and that was handled well. However, I was supposed to fill out a questionnaire and send a lot of documents that I have never had to send with other insurance carriers. The problem is the questionnaire was never sent to me. As a result of not filling out the questionnaire, I never received it, and my policy was canceled. I requested the questionnaire twice via email, as that was the only way to get it, and I never received a response.

Insurance isn’t a legal scam, it’s all about making money. Every renewal they charge you more, it doesn’t matter that you have no claims or points on your license. It’s sad that you are not able to trust your insurance company to do the right thing for their customers.

They are a good company but don't abide by state rules on mileage discounts and keep the price high. I could get all the discounts with other companies. Geico gives me none. I've been driving for over 70 years and have never had a ticket, accident, or any DUIs—I don't drink. I was also a driving teacher for many years. But I still get no discounts that I'm supposed to get.

Too expensive and they raised the rates without telling me.

Don't use Geico. They assured me that my rate would not change when my car was vandalized, but my rate went up $100. They assured me they would not pay the fraud claim from another driver. Instead, they not only paid the claim, labeled the incident my fault, and again raised my rates. The only thing keeping me with them is that I can't find another agency that will cover my Hyundai with the same coverage for less than what I'm paying now.

Normally, when you are financing a car, you're supposed to have full coverage. Apparently, I didn’t, and my catalytic converter was stolen off my car. I didn’t know I didn’t have comprehensive coverage, so now I have to pay out of pocket. I'm still financing my car.

Don't use the tracker app as it is wildly inaccurate. Don't expect a discount for loyalty. Customer service is less than helpful.

I was with GEICO for seven years and kept requesting a review of my policy because the premium kept going up. I was told that insurance was going up everywhere because of the economy, not because I had a claim. I found better insurance at more than $100 a month off of what I was currently paying.

Too expensive, but it doesn't matter. Geico is the cheapest.

Stay away from them. I hit a raccoon and it took 6 months to get fixed. They made the body shop take the whole front end off the car to show parts the body shop said needed repair, and then it was an additional 3 months. The car could not be driven the entire summer, but Geico didn't care that you had no car to drive. They had no claims adjusters of their own. They lowball every claim and then make it miserable to wait for approval.

Geico raised my auto insurance by $600 for 2026, so I canceled my policy effective 1/20/2026.

They charge way too much and always threaten to cancel my policy if my payment is a day late.

I drive very little. I'm 75 and I'm paying $100 a month for insurance, which is ridiculous. I have talked to them, and they're not willing to adjust the rate. Each year, it just goes up and up.

I have been with Geico for over twenty-eight years. They are overcharging me and raising my rates without notice. They have become too expensive for my budget.

Geico will raise your rate to 5 times anybody else rather than just cancel you. I saved 80% switching to Allstate with exactly the same coverage and deductible. Geico now joins with Allstate as my two "never again" companies. 20+ years with both and both tried to run me into poverty at the end.

Even though their voice announcement system when you call them indicates that a live representative will come on the line shortly, that rarely, if ever, occurs. Furthermore, they regularly charge at least double what the Texas Motor Vehicle Crime Prevention Authority specifies is allowable to reimburse themselves for the fee that they pay to them.

Find out if the car insurance you get is not going to inflate after one year.

I recently switched to Progressive. GEICO continuously raised their prices for no reason at all. I was with them for five years, and each year we got bumped up in price. It’s very subtle, 2 to 3 dollars every six months. I think they’re making free money on those not keeping track. That’s sneaky, and I don’t appreciate that kind of business.

I am shopping now to drop GEICO. I am paying way too much for car insurance. I have never had an accident and my driving record is perfect!

I got Geico, and in the first month, my rate changed three times: from $84 at the first quote, to $126 for the first payment, and then they tried charging me $270, all in a month's time. If they quoted it at $84, how does it go to $270?

I haven't used the insurance, but the cost is prohibitive compared to other carriers.

It's very expensive compared to the market in Florida now, given that it has been in the garage for six months as I am only here for the winter. Considering the fact that I barely drive it, maybe five miles a week, I think you should revise my policy in light of all this.

I have been okay until I found out how much Geico was overcharging me for insurance. I am checking out other insurance options at the moment.

I've been a long-term customer, but my premium keeps rising.

I would not recommend this company to my friends. My rates were increased with no explanation. I drive 20 miles, 5 days a week, and have no tickets of any type. I reapplied online and was quoted a rate that was $75 cheaper than what they are currently charging me! I'm retired and on a fixed income. Seniors are being taken advantage of due to age. I am 75 years old, but I'm not just sitting in a rocking chair. I'm at the gym daily, doing weight-bearing exercises and walking/running 2 miles each day. I teach a class on how to navigate the medical system when your family is hospitalized with no insurance and how to apply for SSI or disability. I'm not mentally challenged in any way. There's no reason for my rates to be increased arbitrarily!

They added $5 and $15 charges after we prepaid the 6-month policy fee.

After we prepaid for 6 months, Geico kept adding small charges like $6 here and $15 there, which we were not informed about. Our agent told us to call GEICO, so we're not going to renew with Geico when our policy expires on March 6th.

Find a good place and change companies to who fits you best. Geico was super expensive.

Rates are too high; they shouldn't be.

Geico is frustratingly expensive. I went from paying $278 a month for one car and one driver. I had one wreck in my company truck with a trailer in April. In October, I called them to check the price of adding a driver, only to find out my insurance was going up to $777 a month. They wouldn’t change it even after I paid for my driving record, which didn’t match the information they had. I told them from the start that the info wasn’t correct. They had two wrecks on the same day along with two tickets for racing and unverified speed! They didn’t care when I spoke with them.

Geico had the best rates of the major insurers by a little bit.

I would say, "Look elsewhere, too expensive." I don't even go through an agent and am still paying $87 a month for 2 older vehicles (2001 Buick and a rusted, falling apart 2005 Dodge Ram).

They removed my 20 percent discount after many years of safe driving, no accidents, and no DUIs. Every year they raised the cost of my insurance. I am not very happy.

It's impossible to communicate via phone. They ignored letters about changing my policy.

Geico is just too expensive for my vehicle that sits in the driveway 4 out of 7 days a week and only drives 1,500 miles annually.

I feel like they can do better. I've had no accidents and no tickets in more than 3 years... so where are my discounts?

The prices are outrageous, even though I’ve never had a claim.

GEICO is my current insurance provider, and I find their prices to be quite high. They also have limited options when it comes to coverage. I'm considering switching to another provider.

You don’t get quotes; you get more and more of the same questions from every company. Just call the company directly. It’s less frustrating.

I would advise against insuring with GEICO because they seem unwilling to help clients reduce their rates. I am paying almost $600 every six months for a car that sits in the garage four out of five days a week. No DUIs, no tickets, no accidents, and they still refuse to lower my rate.

The rates increased by $100 for the first 6 months of 2026. It's too expensive.

They raised insurance fees after a good driver report from the app.

I’m a 72-year-old widow and haven’t had an accident in over 30 years. I've had a few window claims as I live in Phoenix, Arizona. My rate is about $130 a month. I have a 2021 Honda HRV that only has 25,000 miles on it, and I’ve had it for six years. I don’t understand this. Why is my insurance so high? I’ve tried and tried to find other companies to get it down, but nobody, and I mean nobody, has a cheaper solution for me.

Used to be good, but every year the price keeps increasing. Not by a little, with no accidents or violations of any kind. I adjust my coverage to lower it, and come next renewal, it doubles from what I was trying to save.

I’m deeply disappointed they don’t consider good driving records with no tickets and very low daily/yearly mileage. I use my car for personal use and only drive 1-2 times a week, usually less than 55 miles a week, or even less if I only drive once that week, if at all some weeks. I have good credit.

No issues until we made a claim and never had anyone call to find out our side of the story or to call and ask what happened, just paid the other driver's claim when she was in the wrong!

Good claims handling, but pricing has more than doubled in the past 5 years.

It is mediocre with service wait times exceeding the 1-hour window they allow. Some of the technicians are not very knowledgeable.

Too expensive for a very safe driver who doesn't drive more than 200 miles a month.

Hello, You are infringing on my privacy by constantly forcing my phone to provide location information. Where I am is my business, not GEICO's. If you want to know how the vehicle is driven, provide a GPS device assigned to the insured car, not to my phone. I am a professional truck driver and I drive across the entire USA in a truck. I only drive my private car for 5% of my annual mileage, so this information is not relevant to you. Furthermore, when calculating my insurance premium, you increased the amount because I had a speeding ticket 5 years ago. The calculation should be based on the last 3 years, and during that time everything has been fine. This is my first and last insurance policy with your company. I do not consider you transparent.

They "accidentally" bill me monthly (then fix it) when I paid for six months. They didn't tell me my credit would be checked, and I think that's not only dishonest but unnecessary. The only reason someone's credit should be a factor is if they're borrowing money. It used to be that your driving record mattered. It's the same with many other things in life. One's rental history mattered when renting. I don't like being dependent on banks. Geico makes that happen.

Roadside service is great. Rental car quickly provided. The bad thing is the price. Every 6 months the rates go up. I have had a perfect driving record since 1977 with no at-fault accidents, so I believe the rates should go down, not up.

I'm pretty upset that my insurance goes up every time my vehicle is hit by someone else and I'm not at fault.

I would not recommend this company. Every 6 months, the rate increases even with no tickets or accidents.

Very high payments per month with no needed coverage.