Is GEICO A Good Insurance Company? Reviews From Over 17,432 Customers

Lower prices would be nice for someone retired and who rarely drives. That’s my complaint. I am looking for lower coverage.

I'm enjoying my insurance with GEICO. I love that they track my driving for future discounts.

Check them out if you are looking for a quote regarding insurance matters!

It has been good to me. I've had it for about 5 years.

Good insurance. Good value.

Very affordable by far.

Responsive to my requests. There may be a long wait if calling to speak to an agent. However, you have the option of receiving a call back when an agent becomes available.

Very affordable and friendly.

Amazing

Good customer service. You can cancel whenever you want.

Good company and responsible.

It's only been a few months. So far, so good.

Overpriced, but that's what you get when you have a small car with tickets.

So far, they have given me everything that I need and helped me change what I need changed.

The mobile app that checks your driving so you can get the good driver discount didn't always connect while I was driving, and I didn't get a good score at all. When I called Geico, the woman on the other end said there was nothing she could do and I could start it over in 6 months when I renew my policy. This is terrible. I'm a very good driver, and because of my score from a faulty program, I didn't get anything for joining the program. Very, very disappointed.

I find Geico on top of things. I'm very satisfied; they move quickly on anything that goes wrong.

It's GEICO, we love you guys!

I have not had them for 6 months yet, but I do not drive much. I need something more affordable as I am living on a fixed income and barely getting by.

Fair price

Very good service and very quick!

They're awesome, no problems so far.

I think it's pricey, but the service is great.

To me, all car insurance has gotten way too expensive. GEICO is as good as any and better than most!

Good reputable insurance company, but I should be able to get cheaper rates for only liability coverage.

It’s great service.

When I had them before, it was cheaper. My credit was better at that time. I know I am older, but my driving record is good.

The cheapest I can find in NYS. Geico is the most expensive. Progressive has been okay to me.

Overall, very responsive and value-minded.

Good service for the money.

Great service, price.

Geico is expensive, but it's the best.

Reliable and you can trust.

Geico allows you to pay for four months and receive six months of coverage. That's why I have been with Geico since 2016. So, for 8 months, I pay for 12 months of coverage, and I have four months where I don't pay anything.

Great service.

It's good insurance.

So far, I haven't had to file a claim.

I like the price.

Good customer service, no hassles, but it would be better if there were more deductibles to lower the monthly rate, like age, number of miles driven per day, no DUIs, or tickets, no accidents in more than 20 years.

Good rates.

Good, except the rates increase every 6 months.

Not happy. They increased my fee.

The rates are way too high for one person with a clean driving record and nothing on it.

Too pricey for good drivers.

We love GEICO. We have been with them forever. We check other carriers once or twice a year, and no one else can compare.

Excellent service, very reliable.

My advice to anyone considering Geico is that they are a great insurance company.

The rates increase every 6 months.

The General is very competitive and fair, with good pricing, and they allow you to pick your due date.

Affordable. Flexible options. Excellent customer service.

Best value. Always check other companies to compare coverage.

Shop around and compare prices and benefits.

I haven't needed them for any claims. My only concern is that the rates continue to rise despite our driving so little. I'm getting quotes from others to see how much I can save if we change companies.

They kept increasing the rates even though I haven't been in any accidents and I'm a good driver.

It's peace of mind knowing you are covered and in good hands.

Geico has been there when needed.

They respond quickly to everything, especially emergency car service.

Shop around for cheaper insurance.

Very easy and half of what I was paying.

I felt that the increase was really unfair, especially for those who have been with Geico for more than a decade!

Very quick and simple process. Agents are knowledgeable and no nonsense. Received my insurance card instantly via email. Amazing quotes! So far so good 😊

I would advise against insuring with GEICO because they seem unwilling to help clients reduce their rates. I am paying almost $600 every six months for a car that sits in the garage four out of five days a week. No DUIs, no tickets, no accidents, and they still refuse to lower my rate.

The rates increased by $100 for the first 6 months of 2026. It's too expensive.

They raised insurance fees after a good driver report from the app.

I’m a 72-year-old widow and haven’t had an accident in over 30 years. I've had a few window claims as I live in Phoenix, Arizona. My rate is about $130 a month. I have a 2021 Honda HRV that only has 25,000 miles on it, and I’ve had it for six years. I don’t understand this. Why is my insurance so high? I’ve tried and tried to find other companies to get it down, but nobody, and I mean nobody, has a cheaper solution for me.

Used to be good, but every year the price keeps increasing. Not by a little, with no accidents or violations of any kind. I adjust my coverage to lower it, and come next renewal, it doubles from what I was trying to save.

I’m deeply disappointed they don’t consider good driving records with no tickets and very low daily/yearly mileage. I use my car for personal use and only drive 1-2 times a week, usually less than 55 miles a week, or even less if I only drive once that week, if at all some weeks. I have good credit.

No issues until we made a claim and never had anyone call to find out our side of the story or to call and ask what happened, just paid the other driver's claim when she was in the wrong!

Good claims handling, but pricing has more than doubled in the past 5 years.

It is mediocre with service wait times exceeding the 1-hour window they allow. Some of the technicians are not very knowledgeable.

Too expensive for a very safe driver who doesn't drive more than 200 miles a month.

Hello, You are infringing on my privacy by constantly forcing my phone to provide location information. Where I am is my business, not GEICO's. If you want to know how the vehicle is driven, provide a GPS device assigned to the insured car, not to my phone. I am a professional truck driver and I drive across the entire USA in a truck. I only drive my private car for 5% of my annual mileage, so this information is not relevant to you. Furthermore, when calculating my insurance premium, you increased the amount because I had a speeding ticket 5 years ago. The calculation should be based on the last 3 years, and during that time everything has been fine. This is my first and last insurance policy with your company. I do not consider you transparent.

They "accidentally" bill me monthly (then fix it) when I paid for six months. They didn't tell me my credit would be checked, and I think that's not only dishonest but unnecessary. The only reason someone's credit should be a factor is if they're borrowing money. It used to be that your driving record mattered. It's the same with many other things in life. One's rental history mattered when renting. I don't like being dependent on banks. Geico makes that happen.

Roadside service is great. Rental car quickly provided. The bad thing is the price. Every 6 months the rates go up. I have had a perfect driving record since 1977 with no at-fault accidents, so I believe the rates should go down, not up.

I'm pretty upset that my insurance goes up every time my vehicle is hit by someone else and I'm not at fault.

I would not recommend this company. Every 6 months, the rate increases even with no tickets or accidents.

Very high payments per month with no needed coverage.

I have a perfect record, not even a ticket. It just seems like my price should drop.

I drive my car maybe some days about 20 miles to my volunteer job and am paying as much as someone driving 120 miles per day. Whatever happened to the discount for driving less than 50 miles per day? I have not seen any of it.

They won't negotiate a lower rate, even though I'm driving less because I retired.

Too expensive for the mileage per month or per year that I put on my car. I drive less than 400 miles a month.

They continue to raise premiums every time the policy renews. No accidents, no tickets. Not worth the money anymore.

I've been with Geico for over 15 years. Every 6 months they raise rates. So I call them, and they always blame the government or recent weather, etc. I've never had a claim, but still. So I started the formidable job of comparing policies. I beat Geico by $226.00 and now have better coverage! Companies want loyalty, so where is the loyalty to the customer?

I need to lower my car insurance. It’s ridiculous. I’ve been shopping around to try to find a better rate. I’m paying $374 a month for two vehicles.

I am seeking other quotes since my prices have risen dramatically over the past few years. They did not care about losing me as a customer when I called to appeal my rates. Other than price increases, I would not be considering leaving.

Geico, without my knowledge and permission, added a new tenant from my house to my car insurance and tried to charge me more than double my usual monthly rate. Sorry, but it's true.

Every year my premium goes up.

Fair prices go up for no apparent reason.

Geico has charged me more in insurance premiums than I pay for my truck. I have been with them for 25+ years. That's how Geico rewards loyalty. In short, I'm not pleased with them.

I applied and paid, and then my premiums were increased. You said I had a claim. I finally figured out how to call, and they said to send a claim history. I sent the history, and you still have not decreased my premiums.

Very disappointed that my rates have doubled for no apparent reason. To go from $104 to $200 with no reason given, and I only use it for pleasure, is ridiculous. I drive less than 3000 miles a year now. I lost my job and I'm on disability.

Too expensive! They double premiums without notice. They say 6 months, yet it's 5 months with 4 times what my previous monthly payment was. I would not recommend.

The pricing is way too high. Pricing should be based on a driver's driving history. I have been driving for over 70 years without even a parking ticket. I only had one minor accident where I was hit from behind by a woman test driving her husband's new truck for her very first time driving a truck.

I feel like they're charging way too much for nothing. $318 a month for my fifth-wheel RV and car.

Find another insurance company. Their rates are insane, and they pay any scammer's claim, leaving you disadvantaged.

Too expensive for a driver with nothing on their record.

No consideration for seniors with great driving records and older cars with low average mileage.

Rates keep going up and I have no claims, no tickets, no DUIs. I drive 7,000 miles a year.

I had to switch to another insurance company because GEICO would not lower my rate after raising it by $1000 for a lapse in insurance that they never informed me about. They never reverted to my old rate, which forced me to switch to another insurance company, Progressive.

No contact or claim. Just a constant increase in rate.

Poor. They use bait and switch tactics. The final quote was more than double what they had offered on their website.

I was in a very minor low-speed accident that caused minimal damage to the other vehicle. I sent in photos and a video of the accident as it occurred. The damage was possibly $1500 worth to the rear bumper area. Geico totaled out the other person’s car for over $8000 without even looking at my pictures or video. And then, of course, raised my rates, with no accidents in 45 years of driving.

Overcharging. The same coverage is available for half the price elsewhere.

They got away with overcharges and changes to my contract without my consent. The price changed too many times in just 2 months. I canceled my service.

Very high premiums for being GEICO.

Too expensive and no reduction for good/less driving.

Using Geico, forget safe driver discounts and expect yearly increases. Not a good deal at all. I suggest shopping around.

The price keeps going up without any tickets.

Geico was unwilling to review and lower my premium when they made a mistake. They were charging me for two vehicles when only one was on the policy. They did not follow instructions to cancel one vehicle and kept charging me the same premium for one. I called them several times to clarify, and they acted like they did not care and said, "That is the premium." But when I canceled, all of a sudden they were ready to negotiate a lower rate.

Searching for a new provider due to cost.

Their customer service is great. I believe their prices are too high, but I also haven’t found any other insurance companies much lower.

I found the same policy for half the cost elsewhere. As someone who is fully disabled and homeless, I can't afford around $1,700 yearly.

I have had this company insure my car for the last 5 or 6 years. I have asked them to please send my insurance cards by mail to my address, and yet they do not. Every 6 months I have to contact them and ask them to mail the cards. I have told them I do not have a printer.

Coverage too expensive. I have had my coverage with you for more than 5 years, and you still charge me a lot.

I’m shopping for different insurance. GEICO is a great company, but it’s too expensive for me.

Insurance premiums periodically increase. I have never filed a claim and have no points or ticket history. I feel I should have a lower rate or a good driver discount.

They continue to raise the premium each year, and my car is 11 years old!

I called to ask a question about whether or not GEICO would still cover the repair of a chipped windshield with a crack less than 4 inches and waive my $500 deductible. The answer was no, but the customer service agent wrote this up as a claim. My policy was due for renewal, and GEICO increased my premium by about another $50 per month! I am a retiree. I am comfortable financially, but I don't need any higher costs. I am very disappointed in GEICO after being a customer for more than 3 decades!

Not much cheaper than my other one I had.

Price increases every year.

Outrageously expensive. I just added another vehicle to my policy, and my policy doubled even though I don't even drive the second car; it's like a weekend car. You can't get through to GEICO because of the automated system. Sometimes you spend hours on the phone.