Is GEICO A Good Insurance Company? Reviews From Over 18,885 Customers

GEICO used to be the head honcho to me, but now the prices are out of control. I have been browsing around for another car insurance company to deal with.

Good but expensive.

Good service.

No problems! Very easy to access!

Very good experience! Very happy with Geico!

Good, no claims, but Geico kept raising rates every renewal. Found the same coverage $500.00 cheaper elsewhere.

It has been good for several years, but I'm not sure if I am getting the best discount prices.

Excellent. Always check on getting lower rates if available.

It's good coverage, but every 6 months your insurance cost increases.

Premium is too high, but the service is decent.

Not as competitive as other insurers; however, I’ve been with them a long time. Accident-free and ticket-free.

GEICO has competitive pricing and great customer service.

Very good, but very expensive!

Very helpful and friendly service helped us save money on our auto insurance. Will recommend GEICO to others. Thank you.

Responsive. Rate went up from very good to bad. It increased by $160 in six months.

Okay, but it could be cheaper.

Good experience with service, but I feel I am paying too much.

I had them in the past and you get a good deal for your money.

Never had a problem.

GEICO was my home and auto insurance carrier; I switched to Allstate effective 01/15/2026.

Understand your coverage options and ask questions.

Would like to get it cheaper.

Great, no complaints.

GEICO's service is excellent in almost every case. My problem is getting a live customer service representative. There are times when I want to speak to a person. That's the one change I'd encourage them to make. Most companies are using AI, which makes things extremely difficult.

They're a good insurance company, and I like the app, but the prices are too high.

Geico is the best insurance company for me because they are very transparent. Though there is no reasonably priced insurance in Kentucky, Geico is so far the cheapest I have found for the coverage I need.

Excellent

The service experience has been great for the past 8 years. The price, on the other hand, has just kept going up. Finally had to switch to another provider and found out that an accident my spouse and his car were involved in 1 year ago shows up on my driving history, even though the claims agent said that it would not.

Good service and friendly staff.

Great customer service.

I like GEICO, but when I lost my car that I had almost finished paying for, I got a decent amount from them. However, the car that I bought was a 2020 model, so it was two years old. I had Enterprise bring it down for me, and it was an SUV, which was too big of a vehicle for me to drive. As a result, I ended up having two accidents with that vehicle, and of course, my insurance went up, and I still owe $8,000.

Very pleased. Good rates and great customer service.

Easy and quick purchase of online insurance with no problem.

Very good rates, never hassle me. I pay my bill on time every month. It's wonderful.

Geico still has the best prices.

I have been satisfied with Geico insurance and have looked into saving money by changing for 2026. I have not found a better company that offers the same value for any less cost, and several I have looked into have been quite a bit more costly for what I currently have. I would recommend Geico to friends.

Geico is the cheapest we’ve found. They pay well. I think some other insurance has to be cheaper for the same coverage.

Best price.

Love them.

Never had a problem.

Great price point and customer service. They are always courteous.

Everything was good except the cost keeps increasing. It's not acceptable.

Our insurance with Geico does not end until Thursday, so I am unable to answer this. We were/are very happy with our experiences, but getting the same coverage for close to $300 less is very important to us.

They made it easy to make a claim. However, they are too expensive.

Good but expensive.

I bought a car in November, and changing the coverage was no problem.

Okay. I have not had any problems with GEICO.

Expensive

Geico is great

Good prices for a year, but I was able to save money by shopping around.

We have 2 cars, a truck, 2 motorcycles, and an RV, and the rates on all are great.

Personally, I loved Geico for the service we received from them. My only complaint was that it did not matter what changes occurred in our lives, such as children aging out and off insurance, our insurance never went down by much in our monthly payment, and both my husband and I are senior age. When I asked for a lower rate, they said that it was not possible, so now we need to find another insurance provider.

Do everything online. Representatives have different answers to the same question.

I've been with Geico for many years. I've always found them to be fair, kind, and on top of their game.

Geico is good.

Like many insurance coverages, premiums are going up even if I never file a claim, and I’m always looking to save money. I can’t say anything bad because I haven’t had to deal with making a claim with them.

Too expensive for a retired elderly person that rarely drives.

If you're tired and want better coverage at a low price, Geico is the way to go.

Good but expensive.

Check around. I just replaced my current car with the same car, and my rate jumped up forty dollars a month.

Customer service is lacking. You have a better chance of driving 10 miles on any interstate and not seeing a bad driver than getting to talk to a real person. The AI is what you interact with. Prices keep going up even though I've never had a claim. Why?

Better rates and lower prices.

When your rates increase with your insurance company, start shopping annually for new insurance.

The rates are on the high side.

I never had issues until I filed a claim. The adjuster, "Angel," was very unprofessional and incompetent, in my opinion. Otherwise, the service was very great.

Sending cancellation notices half a month in advance. I've been a faithful customer for at least six years. Rates went up.

The coverage and service provided are good, but the price is becoming too high.

Price change without warning. I found this was the case according to people I talked with, who said that's why they switched.

I was offered a much lower price by another insurance company, gave Geico a chance to match it, and they refused. Never had a claim in over 40 years on car insurance.

They charge more than I should pay, and I’m looking around.

Too pricey.

My car insurance is too expensive for a senior citizen on a fixed income.

GEICO would not allow me to split the extra-large payment! I was charged extra if I did not use auto-pay.

No accidents or tickets, yet they keep raising my rates.

They never informed me of paperless options, then charged me.

If you switch to GEICO, only stay for one year. After that, rates hike and hike until you're paying triple what you started with by year 3. Every single claim, regardless of frequent driver, goes against you, even for a comprehensive claim which is never supposed to affect the rating class of other coverages. There is absolutely zero accident forgiveness, regardless of how minor the payout was. Steer clear of the misleading ads! Everything in GEICO ads only applies to your very first policy.

They are too expensive and keep going up in cost. They should provide discounts for long-term customers. This is the reason why we are searching for another car insurance provider.

Terrible would be an improvement. After 9 years as a customer in good standing, I have been treated with indifference to flat-out rudeness. Two months ago, my car was in a wreck, and I was not at fault. I still have not received payment. My adjuster changed three times without my being informed. The current adjuster responds whenever it suits her. Communication throughout the whole experience has been abysmal. No response to texts or emails. When calls are returned, I'm fed misinformation or flat-out lies. Still waiting for a check, but every time I reach out, I get no response. Look elsewhere for insurance.

GEICO made a mistake transcribing my VIN, putting me through a difficult time registering my car and causing the DMV to report lapses of insurance to credit bureaus. On top of that, they say I’m responsible for a change in the premium dating back to when they made the mistake. My GEICO agent blamed me for the mistake because my car purchase was at 7:00, after agency hours.

They told me roadside service was an added benefit. They never told me that using it was a "claim" against my account. Then my rate went up $200 a year right after a fender bender that wasn’t my fault. It was around a $1500 cosmetic repair. The other person was at fault and their insurance fully paid. Geico was out nothing. When I asked, I was told I had two claims in 30 days and insurance was due to go up anyway.

I didn't like their services over the last couple of years. The insurance cost went up for no apparent reason.

I had insurance with Geico for 15-20 years. I recently underpaid by $54. I got online to pay it 8 hours later, and to renew it they wanted to double my insurance rate. It went from $400-something to over $800. The customer service has really gone down over the years. I don't think they listen to customers anymore.

Good except for rates increasing each year.

It is okay, but the price is too high and will go up even higher after my 6 months.

Geico will not work with people on SSI or people on a fixed income. I can't afford $200 a month! I have been calling other insurance places.

I moved to a rural area and my insurance went up because of the number of claims in the area. My rate was not based on my driving record. I have not had an insurance claim with GEICO in over 20 years. I should not pay more because Lakeside, California has drivers with higher claim rates.

Policy increased by $500. Unfair.

Every 6 months, the costs go up.

They start you off with a good discount and rate, but the longer you stay with them, they increase your bill. When you call to find out why, they have an attitude like I should have known. Not only that, I barely use my car. I'm elderly, with no tickets or accidents, and I'm paying $1,400 a year. They also give you a quote but don't tell you it's only a 6-month term. It's crazy, and my car is 20 years old, so paying that price is unreasonable. I'm actively looking for a different insurance company now.

So far, I'm not thrilled. I feel cheated already. The first representative, before I bought the policy, was okay but needed a bit more training with customers. The second representative seemed knowledgeable and gave me a price. I paid in full the quote that was determined. I found out two months later that Geico added on another $101. Today, I got my credit card statement, and they posted a bill of $156. I will look for another company when I have the time. I will let this ride for a bit. Not happy at all.

It's good, but for my driving record, it's kind of expensive.

We’ve had zero claims in the last 7 to 8 years, yet our insurance rates are nearly unsustainable as they have increased exponentially due to inflation or whatever they say. We bundled home and car to save, and our premiums have nearly doubled, so we’re going to find cheaper insurance. We’ve had Geico for about 15 years, so it’s hard to have to change, but they offer zero ideas to reduce the nearly $300 per month premiums. We’re retired, hardly drive, and it’s ridiculous to have to pay this much for 2 vehicles.

Cheaper than what you offer.

I did not have coverage very long with Geico when, on my way to a doctor's appointment, a truck quickly pulled in front of me, which did not have the right of way. The end result was that I hit the truck in the rear. In exchanging insurance information, I checked his truck over and over for any damages. Finally, he decided there were no damages or scratches. He, in fact, stated to me, "I do not find any damages whatsoever," and said, "I will let my employer know about the accident and notify them that there is no damage to the truck." The next thing I find out, 2-3 weeks later, is that a claim was filed for damages. I called Geico and spoke to an agent. He was surprised I did not know about the claim, as no one from Geico called me to find out the truth of the accident. He said he would have someone from Geico call me. I never got a call, but I received a letter stating a claim was filed and Geico was working on an agreeable amount. It stated they would contact me when settled. I never got said call and have never been asked my version, and it is presumed I am guilty. I actually had the right of way and NO damage was done. I still, to this day, do not know what Geico paid out. This was handled very poorly. Just because I am a senior does not justify not getting the truth of the accident.

I feel they are on the higher side. I don’t have any accidents, tickets, or DUIs, and I am paying more for insurance than I ever have.

I am not completely satisfied with my current auto insurance. Although I understand that insurance rates are rising, especially in New York State, I know that I could be paying less, and that is where my frustration lies. I'm close to paying nearly $300 a month for a multi-car policy for 2 vehicles that are more than 10 years old. I simply want to pay less for auto insurance to fit my monthly budget as I am a Geico customer of disabled status living on a fixed income.

The price of the coverage is very high.

Unjustified increase in insurance rates and poor efficiency in resolving claims.

They raised my rates without any explanation.

They raise the rates every year. There’s no loyalty incentive to stay with them.

My agent's name was Mary. When I joined Geico, I gave Mary my debit card information for my down payment. The next day, she sent me an email saying the information did not work, so I repeated the same debit card number directly from the card. I also gave her my checking account routing number and account number. Approximately a week later, I tried to use my debit card to pay my bills, but my debit card had been disabled for possible fraud due to the fact that Mary submitted my payment through an agency outside of the USA. This caused me delays in paying my monthly bills. I had to physically go to my credit union to be issued a new debit card. That caused delays in paying my obligations and late penalty fees. I am not happy with the agent's actions and procedures when she was not efficient in doing things correctly after being given correct information twice.

Once you're a client, they don't give you any incentive for being a loyal customer.

I have enrolled with a different insurance company since Geico allowed my policy to lapse with their poor customer service.

Geico gave me one monthly rate, and then increased the rate a few days after I purchased the policy.

Really check pricing.

They keep increasing the rates every 6 months even without any incidents.

The insurance I pay on my vehicles takes too much money out of my pocket. The rate in Massachusetts is too high.

Frustrating. No accidents or tickets in more than 10 years, and they keep raising my policy.

Geico raised my rates without any explanation.

At least they don't make changes to our policy without letting me know.

Not so great since they want you to pay extra to make a payment.

At first, Geico was good, but then my payments began to get higher and higher.

They are rude, make changes without notifying you, and when you find out, they are unable to make anything right. They are expensive and often remove discounts without reason, and you have to fight hard to have them reinstated.

I'm paying too much. I have received quotes that are cheaper. I would like to stay with Geico if they would bring my rates down.

One day it's 88 bucks, next week it's 97 bucks, another week it's 111 bucks, and last week to pay the bill it goes to 127 bucks. Crazy.

Rates are too high. I've been with them for a very long time, and my rates never seem to get any lower. Most of the time, they even increase with no explanation!

It is frustrating in some areas and good in others. I had a claim, and that was handled well. However, I was supposed to fill out a questionnaire and send a lot of documents that I have never had to send with other insurance carriers. The problem is the questionnaire was never sent to me. As a result of not filling out the questionnaire, I never received it, and my policy was canceled. I requested the questionnaire twice via email, as that was the only way to get it, and I never received a response.

Insurance isn’t a legal scam, it’s all about making money. Every renewal they charge you more, it doesn’t matter that you have no claims or points on your license. It’s sad that you are not able to trust your insurance company to do the right thing for their customers.

They are a good company but don't abide by state rules on mileage discounts and keep the price high. I could get all the discounts with other companies. Geico gives me none. I've been driving for over 70 years and have never had a ticket, accident, or any DUIs—I don't drink. I was also a driving teacher for many years. But I still get no discounts that I'm supposed to get.

Too expensive and they raised the rates without telling me.