Is GEICO A Good Insurance Company? Reviews From Over 21,281 Customers

I think the liability coverage is too expensive for my driving record.

Good to begin now. I need to reduce my coverage.

Excellent, good service.

Fair.

Good.

Good, but it could be cheaper.

If you have questions, they take care of you immediately. I’ve never had any issues with them.

I've always liked Geico a lot, but I think my rate should be lower than it is because I only have one ticket on my record, and the claims I've made were not my fault. I was never at fault.

Very well done.

They were much more affordable.

Great—no issues. Fair.

It’s fine. However, I’m unhappy with the price increases over the last few years, especially as my car’s value decreases. Each year, they cover less total value for a higher premium. But it seems like all insurance companies do the same.

It’s okay, but the rate I was given wasn’t as cheap as my previous policy.

My premium keeps going up.

It’s all been automated online, and it’s easy to deal with.

I’m so glad I decided to go back to GEICO. I truly missed them over the past few years when I didn’t have them.

Cheapest coverage I found on the internet.

I've been with them for 16 years. I've never had a claim, so I can't really judge. I do feel they should have a senior disabled bundle. I mostly drive to the store and back home—about 7 miles.

I like Geico.

Customer service reps are always available, and they help you in the best way possible.

I like them, but the prices keep going higher and higher every year. Next year is even higher, so I want to switch.

The claim process worked well for me.

I'm in the process of getting new insurance coverage. GEICO was good; I just got into a bind and had to let it go.

I like my car insurance company.

If I didn’t have the monitor tracking my driving habits, it would be different. It makes me nervous while driving.

Love it—thank you for working with me.

GEICO has a very economical rate, and their customer service is excellent. I would recommend them to my friends and family.

I’ve had a very good experience with them so far.

Never had any issues.

GEICO has always been my insurance, and I appreciate how easy their app is to use, along with the claims process I had to go through after someone blindsided my child. As a previous employee, I can say their customer service is something I’ve always respected.

It is okay!

Great service and price.

Fast and flexible service!

I've already told friends and family to try GEICO.

Make sure you speak to a live person and not an automated system telling you to press 1, 2, or 3. Always double-check when you want to make a change.

Great customer service and transparency about coverage. They don’t change your options at renewal and put the burden on me to catch it.

It’s a bit more expensive now.

The cost of insuring a vehicle with GEICO, even if you’ve never had an accident and haven’t made a claim after 53 years of driving, is outrageously high. GEICO is very expensive.

They’re better than most. I’m just trying to save a little more money, but they’re very reasonable.

I just started with the same coverage at a lower cost.

Good.

Great customer service and rates.

Costs too much.

Rates are cheaper than most insurance companies.

Good, reliable insurance company. Always on your side and offers reasonable rates. Fast and courteous.

I wish I hadn’t switched because I knew Progressive had been the worst in the past.

Fine, but too expensive.

It’s still a little high for my age and driving record.

Ask for a better price—they offered me one of the lowest rates for full coverage.

They've been great, and you can't beat the price unless you go with some kind of shady insurance.

I’m still with them, so I’m guessing they’re okay.

No complaints.

Good, but I’m looking for something cheaper.

I have a car and a truck with them, so if they were bad, I wouldn’t have them taking care of my vehicles. It’s the best insurance.

Best price I found for a two-auto policy.

Excellent. No hassle!

I’d recommend that anyone with car insurance through a different company explore GEICO. I carry a high level of coverage and have an excellent driving record, and I’ve found their rate to be better than any other insurer’s.

GEICO made it easy to switch and manage my policy from my phone.

Expensive for the coverage I'm getting.

Great deals.

They increased my policy without any reason.

I think my auto insurance is too high. I checked a different county, and it’s cheaper by over $1,500.

Prices are too high, and the rates keep changing.

They start out really nice, then raise rates without warning. I changed carriers immediately to Progressive and saved $500 every 6 months.

I’d tell a friend the service starts out appealing, but it goes downhill when you activate the “Drivewise” vehicle monitoring. It tracks device usage when you use the touchscreen in your vehicle, so you immediately lose that discount. That increased my bill by $50. Now my insurance is over $200 in the state of Louisiana.

The price goes up every renewal.

I’ve been trying to leave GEICO for months because they refused to work with me to lower my premiums. They’re charging me an arm and a leg for a car that sits still most days and only gets driven to doctor’s appointments. I’d stay away from GEICO.

Horrible company. Unless you want to pay out of pocket for rentals, don’t use Geico. I’ve had two claims where they delayed approving the repairs for too long, and my rental time ran out—two weeks with no car. I’ve filed a TDI complaint and may file a lawsuit. I have one more vehicle to get repaired, and if they do the same thing, it’ll be a pattern and then I’m filing. Don’t use them.

Too expensive, and no discounts were offered.

The price of my policy increased between the time I got off the phone and the time the bill came. The reason cited was my credit score, which is a little strange because my score is 815/850 and I hover around 800 most months. Additionally, their website won’t let me see my homeowners insurance coverage, which is the one that mysteriously increased. Overall, it’s been a very expensive service, with low clarity and broken web tools for understanding what is covered, when, and why. I’m currently considering other options.

Shop around for better rates—they get expensive the longer you stay.

After one vandalism claim, my rate went up 62%. A $2,000 claim ended up costing me about $5,000 more per year. That feels ridiculous, so I’m dropping them before the next premium is due.

My insurance premium doubled with GEICO. They claimed I was responsible for an accident that wasn’t my fault. One of the other drivers said so. The third driver was a hit-and-run.

GEICO raises premiums every six months, even though I have an excellent record.

The price goes up every 6 months.

I wouldn’t keep it long because the price goes up instead of down.

They will never keep your coverage price stable or save you money as time passes. They always have excuses to raise your policy price, and they don’t value a good driving record. Over the years, your policy will keep increasing, never decreasing.

I was in a fender bender with an SUV. I was hit on the driver’s side near the gas tank, and the other car was hit on the front passenger tire. I was blamed for the accident completely. No alcohol or drugs were involved, no investigation of the area was done, and it was my first accident in 20 years. My car was damaged, and there was no damage to the SUV. I felt like I was “thrown under the bus.”

Rip-off. You take courses to lower your insurance, and then they raise your premiums.

In any accident you’re in, GEICO will say you’re at fault, even if you’re the victim. My CX-50 was totaled near an intersection. I looked twice and was struck by a right-turning vehicle while the light on their side was red. The driver-side airbags deployed, and the front driver-side wheel was separated from the frame. I was found liable after explaining this during the claim, and my premium went from 221 to 349 for the next three years. Needless to say, after six years, I’m no longer with GEICO.

Make sure to ask how their Driver Easy program works.

The policy costs are too high, and it automatically renews. Frustrating!

I would definitely tell people to shop around before they commit to GEICO. I called to find out why they keep raising my insurance rates, and they wouldn’t give me a clear answer. That’s why I’m shopping around.

I’d tell people to keep looking for another car insurance company because Geico doesn’t give discounts to elderly drivers, and they jack up the price.

It’s costly, with very little support.

After 28 years with Geico, I canceled. They raised my premium and didn’t notify me. I asked for an explanation, and they couldn’t give me a reason. They acted like they couldn’t care less about my business. I went with Auto Club, got an actual agent, and ended up with much cheaper premiums.

I was told my insurance would go down, but instead it went up a lot.

My renewal was too expensive.

Premiums have gone way up.

I’ve been with them for the last 11 years. No tickets whatsoever. I have an 8-mile commute to work, and yet they charge more than $1,100 every 6 months. I’m really disappointed.

Bundled auto and condo insurance. I thought the savings would be greater. The condo insurance is administered by another insurance company. I had problems viewing the policy. Since my wife signed up for it, I do not have an independent ability to see the policy. I was advised they could not change this. I’m searching for new condo insurance.

A little expensive. Shop around.

Too expensive for my car usage.

It’s OK, but don’t try to file a claim because they won’t like it.

My experience with GEICO started off positively because the premium was competitive, the online purchase process was straightforward, and I was able to pay my policy in full upfront. Unfortunately, my experience quickly deteriorated during the underwriting process. As a first-time car owner and new immigrant to the U.S., I was asked to provide several underwriting documents. I submitted everything requested via the designated email address, but there was no confirmation that my documents had been received or reviewed. When I called customer service multiple times, different representatives gave me different answers, and none of them had access to the underwriting email inbox to verify what had actually been submitted. Meanwhile, I continued receiving mailed notices warning that my policy would be terminated, which created unnecessary stress and uncertainty. After several weeks and numerous follow-up calls, I finally spoke directly with someone in the Underwriting Department who clarified the actual outstanding items. The issue wasn’t my willingness to provide documents—it was a lack of communication and coordination between underwriting and customer service. My advice to anyone considering GEICO is to keep copies of every document you submit, save every email, document every phone call, and proactively follow up with underwriting. GEICO has competitive pricing, but there is significant room for improvement in its underwriting communication process, especially for customers with unique circumstances such as first-time buyers or new immigrants.

Do not get Geico if you need rental coverage. I had two claims in a row with hail damage. Both times, they delayed things so much that I lost the rental cars a week before the truck was ready. It cost me a lot of money. The body shop said it’s their standard practice and that they do it to lots of clients.

Same company for five years. My rate goes up even with a good driving history, not down.

Be aware that they’ve been raising prices lately.

This last claim experience has been the worst customer service I’ve ever received from any type of business. I’ve previously had good service with GEICO, but they totally dropped the ball on this one. The service was unacceptable, and I had to make numerous calls to corporate to try to resolve the issue. Currently, after nine weeks, the vehicle still isn’t repaired.

Way too expensive. I’m embarrassed to tell you how much I pay for full coverage. I’ll be searching for new insurance soon.

I thought GEICO’s higher pricing was worth it because of their customer service, but now everything is online and you can’t reach anyone. That’s part of the reason I’m looking for a new insurance company.

Too expensive for drivers with no accidents or tickets ever, who drive less than 10 miles per day, and who take a driver safety course every 3 years and only get a $3 discount.

Good overall, but I have a clean driving record and my insurance is $200.00 a month.

I’d avoid them due to unreasonable pricing, limited policy options, and a lack of communication and transparency. Overall, it’s not affordable.

They coded an accident my son was in as at-fault, but the claim said he wasn’t. That made it harder to switch carriers.

I wouldn’t recommend them. The price I pay for minimal coverage feels unreasonably high.

My first payment was $45, the second was $76, and the third was $59. I'm not happy.

No support when you need it. It’s all self-serve, except they call you to nag you to handle it yourself.

GEICO is excellent when it comes to handling claims, but I am shopping for cheaper rates and have technically found them with other carriers. I'm disappointed that I have no point of contact with GEICO and they have not offered any reduced rates.

I have called three times regarding my policy and have been told different amounts every time. I cannot afford the insurance as it continues to go up despite having a perfect driving record.

Excellent customer service, but rates can be very expensive compared to other carriers. Shop around before signing on the dotted line.

Reasonable premium but not the best.

Overpriced, and the app doesn’t always work.

Can't get through to a real person. They charge more than most insurances, and the price keeps going up. The only thing they could say is your car is getting older... so. You used to be able to call, and they found your policy, you paid it, and off you go. They just make things harder. Looking for new insurance.

They will increase your rate after 6 months.

I took off my truck and my total cost increased with one less vehicle.

I have always had good results from GEICO. Recently, my premium increased by $130 monthly despite having a clean record. I called GEICO and talked to a representative. They stated that was the best rate we could get. The representative was very short on the phone.

The rates are too high for the age of my vehicle.

They provide good coverage, but it is getting too expensive. The rate goes up almost every six months.

Sudden increase in premiums without any reason.