Is GEICO A Good Insurance Company? Reviews From Over 20,280 Customers

I like my car insurance company.

Love it—thank you for working with me.

GEICO has a very economical rate, and their customer service is excellent. I would recommend them to my friends and family.

I’ve had a very good experience with them so far.

The cost of insuring a vehicle with GEICO, even if you’ve never had an accident and haven’t made a claim after 53 years of driving, is outrageously high. GEICO is very expensive.

I just started with the same coverage at a lower cost.

Good.

Great customer service and rates.

I got discounts.

It’s still a little high for my age and driving record.

Good, but I’m looking for something cheaper.

Outstanding rates compared to everyone else.

Very good.

I didn’t have any issues with GEICO; the only reason I switched was to get a lower six-month premium.

Cheaper than other companies.

I pay $450 for full coverage and $100,000/$300,000 coverage every six months.

Other than a rate increase due to the industry and the economy, I have no complaints.

Great company, good coverage options, and fair, affordable rates!

Geico is just too expensive. I’m on Social Security disability, which means I’m on Medicaid, and my income can’t cover $140 a month. It was about $101, and that’s how much it went up all at once. Their reasoning was that they have so many customers and all the work that takes, so they had to raise prices. To me, that’s not a good enough reason to jump $40 on a policy with no warning. All of a sudden, $140 was taken out of my checking account, so I’m not happy— not happy at all.

GEICO is great. I switched to Progressive, and that was bad. I switched back to GEICO.

Compared to other companies I’ve checked out, Geico’s rates are fine for me.

The price seems fair, and I haven’t had any issues or complaints.

It seems expensive for me now. I drive less and have no tickets.

Good but way too expensive.

I would recommend it. Best price so far for auto and renters insurance. Thank you for your service.

I feel that my car's age and the time I have had insurance are too high. I never see any discounts either. I could say to a friend that if he wants to get insurance, he should think twice; it is expensive.

No issues, everything was stress-free.

So far, Geico has been the lowest in cost for full coverage, and whenever I've had to call, customer service has answered my needs without hassle.

Good company but a little too pricey.

Insurance for seniors is still too high, especially when you have an excellent driving record with no tickets and no accidents.

Best price for full coverage.

They were fine until they raised my rate from $83.00 to $143.00 just because I moved from AZ to OK. I'm 68 years old and have been driving since I was 16. Ridiculous.

Never had any problems or shortcomings with GEICO in 15 years of service.

Good price, excellent relationship.

I haven't needed to reach out, but the app is user-friendly.

Good and affordable.

I'm very happy with my policy. It covers all I need it to.

They are terrific.

Great. Fantastic customer service and incident handling.

So far, so good, but I haven't made a claim yet, so time will tell.

Haven’t had any reason to interact.

Prompt service when needed.

Great price.

Great price and service.

Hi, GEICO is very good. I have been with GEICO for almost 8 months. If there are any price discounts, I would be more excited to continue. Overall, it's very good insurance.

I’ve had a positive experience with Geico's customer service over the years, as they have always been helpful. However, I’m switching providers because I found a competitor offering more coverage for a better price. While the service is great, I feel their monetary value could definitely be better.

They're really good at getting me the newest discounts. After checking with other companies, my renewal went down by $81.

Good service 👍.

The price seems fair for my coverage. I just wish it was lower.

Best price of all the major agencies.

I have been insured by GEICO since 1994. I am very pleased with their customer service and the price of my policy. I have checked with other companies and no one comes close to their insurance rates. I would highly recommend GEICO.

Geico has been really good to me, paying claims very fast.

Adequate, doesn’t include regular maintenance but roadside assistance was excellent. Joe gave me a jump and escorted me to the nearest garage for a new battery and warranty. I did not wait long for battery installation.

Great rates, great service.

Glass break coverage is great. However, the overall coverage is expensive, and most discounts seem to disappear if they decide to remove them.

Well, I liked it until they raised the fee so much after 1 minor accident in 5 years.

Superb handling and availability of a HUMAN on the line.

Excellent, I am on a budget so I need to save. If I weren’t on a budget, I wouldn’t be looking for a different insurance.

I think I’m paying too much as a senior citizen.

Great customer service.

Match the coverage I need at the rate I need.

I had a 2005 Jaguar X-Type that was involved in an accident that damaged the rear door and quarter panel. I got an estimate, and they didn’t want to fix it because they said it would cost too much. I got another estimate that was even cheaper than what GEICO said it would cost to repair, but they still decided to total my car. I see cars on the road that are a lot worse than mine, with the rear end smashed all the way to the back seat, and they’re still on the road. I feel like I got a bad deal, and no one wants to explain it.

They changed my payment from $87 to $107, even though I paid on time, because I didn’t allow automatic draft. Now I’ll just pay the $107 as late as possible, and I’ll be looking for other coverage along the way.

I am very disappointed in GEICO, specifically in the way they handle and assess claims. It’s deeply disturbing and inconsiderate, and it seems to lack compassion or empathy toward loyal customers. However, I suspect it’s all about making maximum profit and paying out as little as possible, as well as pressuring the victim in hopes they won’t pursue further claims. Despite the accident not being the victim’s fault, GEICO has stated their position and decided to fight their own customer. I’m going to share my experience so others know that their cartoonish ads don’t reflect how much GEICO truly cares about its customers. I would not recommend GEICO to anyone based on how they handle claims.

GEICO made me add a person who would never drive my vehicle, and then doubled my premium because of it.

They didn’t handle my claim, and my vehicle was a total loss.

I like the service, but you put my price up for no reason.

I feel like I pay a lot for my car insurance and I’m currently looking for something cheaper.

Won’t talk to you about your plan. Can’t explain why your policy costs consistently go up every four months.

They increased my policy without any reason.

Prices are too high, and the rates keep changing.

I’ve been trying to leave GEICO for months because they refused to work with me to lower my premiums. They’re charging me an arm and a leg for a car that sits still most days and only gets driven to doctor’s appointments. I’d stay away from GEICO.

Horrible company. Unless you want to pay out of pocket for rentals, don’t use Geico. I’ve had two claims where they delayed approving the repairs for too long, and my rental time ran out—two weeks with no car. I’ve filed a TDI complaint and may file a lawsuit. I have one more vehicle to get repaired, and if they do the same thing, it’ll be a pattern and then I’m filing. Don’t use them.

After one vandalism claim, my rate went up 62%. A $2,000 claim ended up costing me about $5,000 more per year. That feels ridiculous, so I’m dropping them before the next premium is due.

My insurance premium doubled with GEICO. They claimed I was responsible for an accident that wasn’t my fault. One of the other drivers said so. The third driver was a hit-and-run.

I wouldn’t keep it long because the price goes up instead of down.

They will never keep your coverage price stable or save you money as time passes. They always have excuses to raise your policy price, and they don’t value a good driving record. Over the years, your policy will keep increasing, never decreasing.

Rip-off. You take courses to lower your insurance, and then they raise your premiums.

I would definitely tell people to shop around before they commit to GEICO. I called to find out why they keep raising my insurance rates, and they wouldn’t give me a clear answer. That’s why I’m shopping around.

I’d tell people to keep looking for another car insurance company because Geico doesn’t give discounts to elderly drivers, and they jack up the price.

After 28 years with Geico, I canceled. They raised my premium and didn’t notify me. I asked for an explanation, and they couldn’t give me a reason. They acted like they couldn’t care less about my business. I went with Auto Club, got an actual agent, and ended up with much cheaper premiums.

I was told my insurance would go down, but instead it went up a lot.

Premiums have gone way up.

I’ve been with them for the last 11 years. No tickets whatsoever. I have an 8-mile commute to work, and yet they charge more than $1,100 every 6 months. I’m really disappointed.

Do not get Geico if you need rental coverage. I had two claims in a row with hail damage. Both times, they delayed things so much that I lost the rental cars a week before the truck was ready. It cost me a lot of money. The body shop said it’s their standard practice and that they do it to lots of clients.

Same company for five years. My rate goes up even with a good driving history, not down.

Too expensive for drivers with no accidents or tickets ever, who drive less than 10 miles per day, and who take a driver safety course every 3 years and only get a $3 discount.

I’d avoid them due to unreasonable pricing, limited policy options, and a lack of communication and transparency. Overall, it’s not affordable.

They coded an accident my son was in as at-fault, but the claim said he wasn’t. That made it harder to switch carriers.

My first payment was $45, the second was $76, and the third was $59. I'm not happy.

No support when you need it. It’s all self-serve, except they call you to nag you to handle it yourself.

GEICO is excellent when it comes to handling claims, but I am shopping for cheaper rates and have technically found them with other carriers. I'm disappointed that I have no point of contact with GEICO and they have not offered any reduced rates.

I have called three times regarding my policy and have been told different amounts every time. I cannot afford the insurance as it continues to go up despite having a perfect driving record.

Overpriced, and the app doesn’t always work.

Can't get through to a real person. They charge more than most insurances, and the price keeps going up. The only thing they could say is your car is getting older... so. You used to be able to call, and they found your policy, you paid it, and off you go. They just make things harder. Looking for new insurance.

They will increase your rate after 6 months.

The insurance rates keep increasing even after taking defensive driving courses. They also don't honor senior status.

They are very quick to double your rate in a couple of months. I'm really looking for new insurance. I would look at their rates very closely before using them.

Very poor... They never reimbursed my deductible on a no-fault claim, and they skyrocketed my insurance when I moved from the city to the suburbs with no explanation. Customer service is horrible.

Every year they increase the price.

No issues, but still higher than I would like to pay. Keeping my options open.

I have mixed feelings about Geico because they have tried to increase my premium every time it was time to renew my insurance after 6 months. I pay close to $160.00 for one vehicle, with no DUIs on my record, and I'm nearing 60 years old. I think that's ridiculous.

High for an older car with miles. No real discount with age. Plus, no good discount with a good driving record.

I have basic liability and it's expensive! Why did my rates go higher?

Lousy. I used to reside in New Hampshire. Now that I have moved to Connecticut, they tripled my rate. Considering I have no accidents or traffic violations against me, I find this insane.

When you restart your insurance after a payment, they want $2,000. I don't have $2,000 to give them.

The good thing is that the policy is decent and allows for month-to-month payments. However, if you are a day late, they are quick to threaten to cancel your policy.

Too expensive and discounts do not help make rates cheaper.

They are charging too much and now want $30 more a month. I'm paying $98.97 for just liability and I'm a senior. Now they want $127.97 a month. Do not recommend.

The first 2 years were great, but then it went up from $261 to $599, and they say it was for going off auto-pay, which I never changed. Some customer service was great, and there was one who told me I could have extra time, and I believed him, and my insurance lapsed. They did fix it, but it was because I called over their heads. When there are important matters, there is absolutely no one to help on the customer service numbers listed. Overall, they were great for 2 years, then everything doubled, and no one was helpful. It’s like they value new customers only. I am not happy at all with the way they treated me.

Too expensive. The rate goes up every 6 months.

Always raising my rates with no incidents.

Too expensive for two cars.

I'm paying $404 monthly for insurance, and they say they're going by my credit score. I've never heard of that, but this will probably be my last time with GEICO.

They charge too much for the coverage I have.

Price is way too high compared to other companies.

I had the worst experience with a claim. A complaint was made with the Texas Department of Insurance. They failed to follow any required procedures and lied throughout the process. All is documented. It took 75 days to close a straightforward third-party claim. There were incorrect valuations, zero communication on procedures, and five different adjusters. I received two calls asking me where my car was while it was in their care. I was not able to access a rental for 15 days after the accident, and they didn't even provide a comparable one until 21 days later. They used high-pressure tactics to try to force a settlement and completely falsified narratives.

I would tell them not to buy insurance from Geico. They don't cover potholes.

Terrible! I was treated in a very poor manner. I was rear-ended in my car. GEICO would not investigate the matter until I filed a claim. In the end, they waited several months to investigate my case, and as a result of the long wait, footage that was available on a camera in a business facility where the accident occurred was no longer available.

They raise their rates too high year after year.