Is GEICO A Good Insurance Company? Reviews From Over 21,313 Customers

Best price and fine service.

Check with other insurance companies and compare them with GEICO.

It’s good, just expensive.

Very good.

It was better for me price-wise until Geico dropped me because I had a small accident. They recommended someone else, but their rates were sky-high.

It’s okay, but the insurance is too expensive. I only drive no more than 30 miles a day.

I had a string of unfortunate accidents where I was at fault. There was no mention of cancellations. My premiums rose steeply for a few years, which wasn’t unexpected. I now have my homeowners insurance with GEICO as well.

Good, but too high.

I would tell a friend how easy it is to do business with GEICO.

So far, they are cost-effective and reliable.

Sometimes it’s hard to talk with a GEICO agent directly, but they’ve been helpful when mishaps occurred and compensated us fairly.

Excellent.

Easy so far. I haven’t filed any claims, so I’m just making the monthly payments. So far, it’s been fine.

Why do I have to pay so much if I don’t have anything on my driving license?

Good company, but they raise rates every year.

Since retiring, I now drive much less than before, but my current auto insurance with GEICO hasn’t changed. I believe I’m paying too much for my policy now. I asked the insurance company for some accommodation on the monthly amount due, but all they offered was to increase the deductible on the policy.

Great.

Just way too expensive!!

Reliable and flexible.

Hassle-free.

They had just the plan I was looking for... great service.

Excellent.

Amazing.

Expensive compared to other car insurance companies.

Very good so far.

GEICO is good—really good. They just don’t cover gig workers. They said they would cancel my coverage once they found out, unless I could show proof that I was no longer doing gig work. I went with another company, Progressive, instead since they offer gig work coverage.

The price is high, even for good drivers.

GEICO has always taken excellent care of me.

Always a pleasure to deal with and get help from Geico staff. Thank you.

Great service, great rates, and a great app.

Kind of high, but not too bad. It just doesn’t stay the same over time—my prices are always changing, and that’s aggravating. But it’s a good company overall. Grateful to be a customer.

Very good. Very personable.

The price is too high for two older vehicles.

Friendly, knowledgeable, and competitive.

Very helpful.

Great company.

It’s not bad overall. I think it could be a little cheaper—times are hard.

Too expensive.

Need lower prices.

The price is reasonable and within my budget.

Good, but after a year they keep increasing the rate little by little.

The cost is high for the coverage offered. Customer service is average.

It was easy to sign up. I missed the first payment by a day; they were very easy to work with, and I was not penalized.

Excellent—no problems or issues ever.

Great. You can even extend your due date on auto-pay. Exceptional customer service. I recommend them—hands down, the best ever.

Prices are way too high.

Exceptional.

I have never had any problems with them.

The first six months were great, but when it came time to renew, they wanted to raise my rate by $40, and I don’t know why.

So far, it's okay. I haven't had enough time to say.

I haven't had any problems.

Great.

Expensive.

Whenever I needed to understand anything, customer service was very responsive and very good.

Pricing is better than any other company out there.

So far, so good. Very helpful when signing on.

Terrific so far, but I’m anxiously awaiting what it will be like when it’s time for renewal.

The agents at GEICO are easy to get in touch with. They listen to any concerns you may have and get you an answer. They won’t try to sell you something you don’t need.

Great! The only thing I’m sad about is that I did it all online. It went so well and I saved money, so I referred my coworker. He went in person to a local agent and got a gift bag with goodies and a little gecko. I’m so jealous I didn’t get the little GEICO gecko as well. Other than that, I’m very pleased.

GEICO offers excellent customer service and some of the best rates.

It’s way too high for coverage, and they’re not a good auto insurance company.

GEICO jacked up our rates.

My insurance keeps raising the prices… my car is 10 years old.

My rates went up.

Too expensive for the limited miles I drive.

Prices just keep going up.

Too expensive for minimum coverage.

I’ve never had to use them. I’m very careful with my CDL, but they take my payment on time.

They added people to my policy who don’t even drive my vehicle, and then raised my rates.

Not good—no matter how long you’ve been with the company, your premium finds a way to go up, never down.

Don’t do it. I have no DUIs and no tickets, but my rates keep going up.

Prices are high, especially for seniors, but their coverage is excellent. As a senior citizen, it would be nice if prices were lower, especially if you’ve been with them for a while and have had no accidents that were your fault. In my case, I got T-boned by a driver entering the road from a parking lot, and she totaled my car, sending me into a 360 with all four tires off the road and landing in the opposite direction.

Every month, the bill kept going up and up, so I canceled it. They weren’t helping to lower it.

I had just bought a new car, and about 1 month and 1 week later someone stole it from my sister’s apartment. I reported it immediately to the police, GEICO, and my finance company. The police found it a few days later in Milwaukie, and I was so thankful. But it’s been very frustrating because I can’t get on the GEICO portal—it shuts me down every time. I’ve called and left messages, and they don’t call me back. Getting past the AI to reach a real person is nearly impossible, and when you do, you still have hundreds of people ahead of you. The damages are minor: the front bumper, quarter panel, and key housing. So it shouldn’t be too bad, but I can’t seem to contact anyone. Once you get a live person, they’re fine—it’s just getting to them that’s the problem.

The insurance is way too high.

One year with Geico. I’m choosing other cheap insurance. I got my license three years ago, so I have little experience, but no accidents so far. This world is expensive, and the rules are frustrating. Amen.

When I started with them, it was a good value. Recently, they raised their rates to a crazy amount.

It keeps going up for no reason.

It’s OK. It’s specifically designed for EV cars.

GEICO does not disclose any information about your deductible or glass coverage.

Good price.

Prices keep going up.

I got this insurance online. I haven’t had an accident, which means no claims, so I can’t say how you’ll handle that. I had a bad experience with my previous company every time I renewed. I told them I didn’t want certain coverage. They said they’d take care of it, but they didn’t—they just kept charging me. It wasn’t a lot of money, so I let it go. But after 5–6 renewals, I finally canceled auto-pay. We’ll see how you’ll handle issues if they come up.

We’ve been with Geico for many, many years. No accidents, no tickets, and no points on our record, but our rates continue to go up.

The insurance coverage was good. The issue is that the premium would increase $20–$40 a month every six months. We’ve been with them for at least 14 years—way too long. It feels like they’re taking advantage of us.

Without any notification, they canceled my car insurance.

Very expensive.

Started out great. In my fourth year, I started getting hit with higher and higher costs. No violations or infractions in over 50 years, and I’m paying a lot of money. I’d say after 4–5 years, start searching for other companies. They may start you with great rates and then eventually push you to shop around again.

I thought that when bundling homeowners and auto, it would all be through GEICO, but it wasn’t. The other agency they paired me with dropped the ball and didn’t contact my homeowners insurance like other companies have in the past—it was left up to me to handle. I wouldn’t go this way again.

My price went up, and I haven’t had any claims in over 15 years. They charged me because I’m divorced.

Bad experience in the past. It was too pricey and didn’t meet my expectations.

I have a clean driving record, and my rates were increased. I have a commercial driver’s license, by the way.

Very expensive.

Overpriced, and I had a bad experience with a claim. I uncovered what I believe was fraud at a GEICO-certified collision repair shop, and my GEICO agent found it but didn’t do anything. The one positive was that my agent’s supervisor contacted the dealership, and the service tech said they were “coercing me to say the damage was before your accident.”

It’s way too expensive, and you can’t get in touch with a real person. They make it way too hard to contact someone, which is a big mistake. I’m looking for another carrier.

My rate randomly goes up for no reason at all, then goes back to the normal rate.

The price was still too high, and it feels unfair that they use your credit report.

GEICO has to be the worst insurance you could ever go with. They supported an uninsured driver who crashed into my vehicle on purpose, then paid them $7,000 and then raised my insurance policy. They really disappointed me—stay away from them.

Too expensive.

Well, I did talk to them, and I told them I’m waiting for my Social Security deposit to hit my bank. But they already canceled my policy because my Social Security can’t predict the exact date and time it will be deposited. I asked them to please give me a few days until my Social Security deposit comes in, and then I would pay the past-due amount, but they said, “I’m sorry, we can’t do that—you have to pay on the due date.” I was like, seriously? My Social Security won’t deposit until the end of the month. It usually deposits sometime between the 25th and the 1st, depending on the bank. Now I don’t have insurance on my car because they don’t understand. So I might have to look for another insurance company that understands my situation, since this happens to other people too.

Way too expensive. I wouldn’t recommend it to anyone. I’m sick of the Aussie gecko—if I find better insurance that costs less, I’ll switch in a heartbeat.

Too expensive. I'm looking for other insurance.

GEICO is alright, but my bill is high for one vehicle. They’re charging me $365, which is like a car payment. I wouldn’t recommend them.

I’ve never had any claims, accidents, or a DUI, and yet I haven’t received any service or contact from a representative.

I’m a senior citizen and don’t drive anywhere. I want a lower rate.

If you can find something cheaper, take it. GEICO is expensive for car insurance, especially if you have no accident claims or traffic violations on your record.

For liability coverage, I’m charged too much, in my opinion.

I was pleased with GEICO’s quote, but when I paid, they dropped me and said they would contact me later. They never did.

Geico is terrible. They have been overcharging me for quite some time. They told me it was because I was on an old plan.

GEICO is a dishonest company with deceptive tactics, like canceling a policy without warning in an attempt to charge customers higher rates for reinstating the policy.

I had a total loss with my 2014 Highlander EX-L. GEICO claims to pay retail replacement, tax, and registration. I had to go 50 miles to find a lesser model (LE), and I had to pay for all my tax and registration—and then some. The adjuster, after I argued with him and sent comparable listings, raised the amount by about $500 or $600, and it still wasn’t near enough to replace my car. They don’t use Kelley Blue Book to value your car; they use NADA, which gives GEICO a big break and makes it difficult to replace your vehicle with something of the same value. I still fell short by a couple thousand dollars. It feels like false advertising, or whatever you’d call it, to put you in a lesser vehicle if your car is totaled. I’ll switch from GEICO at some point.

My rates got higher every year, along with lousy service.

I was with them for 52 years. I had one accident that was my fault, and my insurance went up an additional $233 a month.

Expensive compared to others.

So far, so good. The price is much better than the other one.

I’m not buying a brand-new car or financing it; I just wanted simple car insurance.

Progressive has way better pricing than Geico.

Average—just expensive.

When my granddaughter got married, my rate for two cars to a single car went from $380 a month to $260. Outrageous.

50/50. Too expensive after an accident caused by a blown tire.