Is GEICO A Good Insurance Company? Reviews From Over 20,590 Customers

Fast claim processing, but they raised my insurance after an unavoidable accident with debris on the highway.

Best price out there for me. Easy and painless transition. No complaints—100% satisfied.

Great.

I’ve been with GEICO for over seven years. They’re really good. Sometimes they’re a little expensive, but overall I haven’t had any issues with them.

Very good, but too expensive. They used to be very cheap, but now their prices have gone up a lot.

GEICO is good.

They’ve increased quite a bit since I started my insurance plan, which is why I’m probably going to switch insurance next month.

Excellent.

AARP motivated me to choose Hartford. I wasn’t happy with Hartford because they wanted more money. Next year, I’ll probably choose GEICO again.

All in all, I think they are a good company, but after being with them for four years, I’ve started to shop around for something a little more affordable.

So far, the whole process has been easy. I did it all myself, so my experience has been great! No issues—they make everything super simple in the app.

Not bad at all.

Rates should be better for liability-only coverage, especially with a perfect driving record.

Great.

Call and get a quote.

Very easy to work with online.

It was too hard to get into the Good Driver app.

The app is easy enough to use, and the rates are the best for me.

Shop around, and keep your premiums paid on time.

It’s all about the cost. I’ve been with GEICO for 30 years with only one claim, which wasn’t my fault, and it was taken care of right away. So I can’t say much more.

So far, they’re okay.

I’ve been with GEICO for over fifty years. No claims and no issues.

Affordable.

I think the liability coverage is too expensive for my driving record.

Good to begin now. I need to reduce my coverage.

Fair.

Good.

Good, but it could be cheaper.

I've always liked Geico a lot, but I think my rate should be lower than it is because I only have one ticket on my record, and the claims I've made were not my fault. I was never at fault.

Very well done.

They were much more affordable.

Great—no issues. Fair.

It’s fine. However, I’m unhappy with the price increases over the last few years, especially as my car’s value decreases. Each year, they cover less total value for a higher premium. But it seems like all insurance companies do the same.

It’s okay, but the rate I was given wasn’t as cheap as my previous policy.

My premium keeps going up.

It’s all been automated online, and it’s easy to deal with.

I like Geico.

Customer service reps are always available, and they help you in the best way possible.

I like them, but the prices keep going higher and higher every year. Next year is even higher, so I want to switch.

I'm in the process of getting new insurance coverage. GEICO was good; I just got into a bind and had to let it go.

I like my car insurance company.

If I didn’t have the monitor tracking my driving habits, it would be different. It makes me nervous while driving.

Love it—thank you for working with me.

GEICO has a very economical rate, and their customer service is excellent. I would recommend them to my friends and family.

I’ve had a very good experience with them so far.

Never had any issues.

It is okay!

Great service and price.

Fast and flexible service!

I've already told friends and family to try GEICO.

Make sure you speak to a live person and not an automated system telling you to press 1, 2, or 3. Always double-check when you want to make a change.

It’s a bit more expensive now.

The cost of insuring a vehicle with GEICO, even if you’ve never had an accident and haven’t made a claim after 53 years of driving, is outrageously high. GEICO is very expensive.

I just started with the same coverage at a lower cost.

Good.

Great customer service and rates.

Costs too much.

Good, reliable insurance company. Always on your side and offers reasonable rates. Fast and courteous.

I wish I hadn’t switched because I knew Progressive had been the worst in the past.

Fine, but too expensive.

The price was too high and never came down.

Decent insurance, but they raise the rate every year, though, for no reason.

They will increase your rates significantly (e.g., 50%) if you get a moving violation (a minor speeding ticket, like 5 mph over the limit), even after being incident-free for nearly 10 years. It seems egregious.

GEICO’s rate was already high, and it increased every six months.

It’s just too expensive.

After giving them the information they requested for a claim I filed, they refused to pay and canceled me. Then they sent an email saying I could renew my policy. Now I have to take them to court to get them to pay to fix my truck. Geico is a joke.

It’s just okay, but the cost is too high.

Don’t get it. They charge too much, and it’s hard to talk to them.

After being with them for a year, they doubled my premiums.

My experience with GEICO started off positively because the premium was competitive, the online purchase process was straightforward, and I was able to pay my policy in full upfront. Unfortunately, my experience quickly deteriorated during the underwriting process. As a first-time car owner and new immigrant to the U.S., I was asked to provide several underwriting documents. I submitted everything requested via the designated email address, but there was no confirmation that my documents had been received or reviewed. When I called customer service multiple times, different representatives gave me different answers, and none of them had access to the underwriting email inbox to verify what had actually been submitted. Meanwhile, I continued receiving mailed notices warning that my policy would be terminated, which created unnecessary stress and uncertainty. After several weeks and numerous follow-up calls, I finally spoke directly with someone in the Underwriting Department who clarified the actual outstanding items. The issue wasn’t my willingness to provide documents—it was a lack of communication and coordination between underwriting and customer service. My advice to anyone considering GEICO is to keep copies of every document you submit, save every email, document every phone call, and proactively follow up with underwriting. GEICO has competitive pricing, but there is significant room for improvement in its underwriting communication process, especially for customers with unique circumstances such as first-time buyers or new immigrants.

Never set up your policy on your phone. The phone cuts off important information you need to get your policy.

Rates keep going up for no reason. I moved to another city, and my rate went up $39 a month.

They keep raising my premiums without explaining why.

Match the coverage I need at the rate I need.

Since I’m married, I’m forced to put my husband on my insurance. He doesn’t drive. I’m the only driver and rarely drive more than 11,000 miles a year. My driving record is squeaky clean. Since I got married, my premium went from $97.00 up to $113.97. The only explanation for this is greed.

It keeps increasing too much.

They changed my payment from $87 to $107, even though I paid on time, because I didn’t allow automatic draft. Now I’ll just pay the $107 as late as possible, and I’ll be looking for other coverage along the way.

I’d like lower premiums because I’m retired and only drive about 10 miles a week.

No agent, and I never have anyone following up with me. Competitors offer the same coverage for less money.

Bad—it's almost impossible to speak with a real person.

GEICO’s chat and phone support staff don’t seem to know what they’re talking about. The website is primitive and extremely limited.

GEICO made me add a person who would never drive my vehicle, and then doubled my premium because of it.

They didn’t handle my claim, and my vehicle was a total loss.

I like the service, but you put my price up for no reason.

I feel like I pay a lot for my car insurance and I’m currently looking for something cheaper.

Quality has decreased while premiums increase almost annually.

I’ve been a GEICO customer for years, but they’ve raised my rates recently to the point that it became unfeasible to stay with them.

They increased my policy without any reason.

I think my auto insurance is too high. I checked a different county, and it’s cheaper by over $1,500.

Prices are too high, and the rates keep changing.

The price goes up every renewal.

I’ve been trying to leave GEICO for months because they refused to work with me to lower my premiums. They’re charging me an arm and a leg for a car that sits still most days and only gets driven to doctor’s appointments. I’d stay away from GEICO.

Horrible company. Unless you want to pay out of pocket for rentals, don’t use Geico. I’ve had two claims where they delayed approving the repairs for too long, and my rental time ran out—two weeks with no car. I’ve filed a TDI complaint and may file a lawsuit. I have one more vehicle to get repaired, and if they do the same thing, it’ll be a pattern and then I’m filing. Don’t use them.

Shop around for better rates—they get expensive the longer you stay.

My insurance premium doubled with GEICO. They claimed I was responsible for an accident that wasn’t my fault. One of the other drivers said so. The third driver was a hit-and-run.

GEICO raises premiums every six months, even though I have an excellent record.

The price goes up every 6 months.

I wouldn’t keep it long because the price goes up instead of down.

They will never keep your coverage price stable or save you money as time passes. They always have excuses to raise your policy price, and they don’t value a good driving record. Over the years, your policy will keep increasing, never decreasing.

I was in a fender bender with an SUV. I was hit on the driver’s side near the gas tank, and the other car was hit on the front passenger tire. I was blamed for the accident completely. No alcohol or drugs were involved, no investigation of the area was done, and it was my first accident in 20 years. My car was damaged, and there was no damage to the SUV. I felt like I was “thrown under the bus.”

Rip-off. You take courses to lower your insurance, and then they raise your premiums.

In any accident you’re in, GEICO will say you’re at fault, even if you’re the victim. My CX-50 was totaled near an intersection. I looked twice and was struck by a right-turning vehicle while the light on their side was red. The driver-side airbags deployed, and the front driver-side wheel was separated from the frame. I was found liable after explaining this during the claim, and my premium went from 221 to 349 for the next three years. Needless to say, after six years, I’m no longer with GEICO.

Make sure to ask how their Driver Easy program works.

The policy costs are too high, and it automatically renews. Frustrating!

I would definitely tell people to shop around before they commit to GEICO. I called to find out why they keep raising my insurance rates, and they wouldn’t give me a clear answer. That’s why I’m shopping around.

I’d tell people to keep looking for another car insurance company because Geico doesn’t give discounts to elderly drivers, and they jack up the price.

It’s costly, with very little support.

My renewal was too expensive.

Premiums have gone way up.

I’ve been with them for the last 11 years. No tickets whatsoever. I have an 8-mile commute to work, and yet they charge more than $1,100 every 6 months. I’m really disappointed.

Bundled auto and condo insurance. I thought the savings would be greater. The condo insurance is administered by another insurance company. I had problems viewing the policy. Since my wife signed up for it, I do not have an independent ability to see the policy. I was advised they could not change this. I’m searching for new condo insurance.

A little expensive. Shop around.

Too expensive for my car usage.

It’s OK, but don’t try to file a claim because they won’t like it.

My experience with GEICO started off positively because the premium was competitive, the online purchase process was straightforward, and I was able to pay my policy in full upfront. Unfortunately, my experience quickly deteriorated during the underwriting process. As a first-time car owner and new immigrant to the U.S., I was asked to provide several underwriting documents. I submitted everything requested via the designated email address, but there was no confirmation that my documents had been received or reviewed. When I called customer service multiple times, different representatives gave me different answers, and none of them had access to the underwriting email inbox to verify what had actually been submitted. Meanwhile, I continued receiving mailed notices warning that my policy would be terminated, which created unnecessary stress and uncertainty. After several weeks and numerous follow-up calls, I finally spoke directly with someone in the Underwriting Department who clarified the actual outstanding items. The issue wasn’t my willingness to provide documents—it was a lack of communication and coordination between underwriting and customer service. My advice to anyone considering GEICO is to keep copies of every document you submit, save every email, document every phone call, and proactively follow up with underwriting. GEICO has competitive pricing, but there is significant room for improvement in its underwriting communication process, especially for customers with unique circumstances such as first-time buyers or new immigrants.

Do not get Geico if you need rental coverage. I had two claims in a row with hail damage. Both times, they delayed things so much that I lost the rental cars a week before the truck was ready. It cost me a lot of money. The body shop said it’s their standard practice and that they do it to lots of clients.

Same company for five years. My rate goes up even with a good driving history, not down.

Be aware that they’ve been raising prices lately.

This last claim experience has been the worst customer service I’ve ever received from any type of business. I’ve previously had good service with GEICO, but they totally dropped the ball on this one. The service was unacceptable, and I had to make numerous calls to corporate to try to resolve the issue. Currently, after nine weeks, the vehicle still isn’t repaired.

Way too expensive. I’m embarrassed to tell you how much I pay for full coverage. I’ll be searching for new insurance soon.