Is GEICO A Good Insurance Company? Reviews From Over 18,084 Customers

They took care of us when we needed them, and that meant a lot.

Premiums start off low and continue to climb every 6 months. Not helpful when you have a limited income. Very responsive to claims.

Reasonable price.

Geico has been awesome. We have had them for probably 10 years. Never had an issue with any claim or customer service. The only problem is cost compared to other carriers right now.

Too high - $200+

Consistently lowest rate compared with all others. Provided the quote without going over the information requested again and again.

It is always a good experience working with GEICO. It all depends on their quote at the time, just like any other insurance company.

Good company with better than average pricing.

The rates are competitive. As senior citizens, we appreciate their willingness to explain their pricing and help in reducing costs!

Need more discounts, but overall it’s been a great company.

The premium is too high every month.

Excellent care and coverage.

Affordable.

I found my best rate with Geico.

Geico was my current provider and their rates went up way too much to justify staying with them.

The price is getting out of sight. I have no claims against it, but the monthly rates have gotten to an unreachable point.

Very expensive.

So far, all is good. I found a price I can afford for the type of coverage I needed. Thank you! 👍🏼

They are fine, but I would like them to be cheaper.

I would say I have had an overall good experience.

Pretty expensive for less than 5,000 miles per year.

GEICO is fine, but the rates are high.

They are overly expensive, and every year without notice, your premium goes up.

Very helpful but insurance is too high in New Jersey.

Excellent company, policies, discounts, and great service. Our agent in San Antonio, TX was top-notch.

Least expensive of the 8 others with comparable coverage.

I have not had any accidents or violations in 50 years, and yet my rates keep going up as my vehicle gets older. I feel like I'm being penalized for all the people who do have accidents and drive poorly. I drive less than 50 miles a month, and I'm paying far more than I need to. I had to drop comprehensive and collision coverage in order to make my rates affordable.

Good but pricey.

I'm happy with Geico. The quote was quick and the prices are great.

Easy. Got a quote. Paid for it. Printed my card. Done for 6 months!

Expensive. I have no accidents, no speeding tickets, I'm a disabled veteran, and I'm over 58 years old. I think my policy should be cheaper than what I'm paying.

Everything is easy and smooth.

Mostly fine; however, I constantly have to request ID cards that they claim they will automatically send. This gets old quickly.

My policy renewal increased by over $100 for no reason. I haven't gotten a ticket or been in an accident. I have the safe drive app, but there's misinformation when using it. I train drivers, so most of the time I'm not driving when using my phone, and it's too much trouble trying to adjust whether I'm driving or not.

На сегодня это самая выгодная для меня компания!

My current insurance is okay, but the premium payment seems to be creeping upwards. Other than that, nothing negative to report.

Very friendly and efficient.

Too expensive.

Good customer service.

It was very easy to communicate with customer care. It covers rental cars if we take one while traveling and also covers guests.

Stress-free, easy to apply and understand policy info, great premiums and discounts.

It's more than I want to pay. I have to have insurance at $268.00 monthly.

Good service and cheap rates.

They are very supportive in handling claims and working with policyholders.

Very pleased with the service and the follow-ups to make sure that I had everything in place to have proper insurance and pricing going forward.

They raised our premium, so I am looking for my best options.

They are good, but the pricing goes up every year as I get older.

9 years so far, excellent motor insurance.

So far, so good. Reasonable rates, but insurance is expensive in general.

After comparing other companies, Geico is only $50.00 above the rest, so it's not worth switching.

No one has beaten Geico in cost since we have been searching for lower auto insurance. We are seniors and retired, and we do not drive a lot, yet you categorize us as if we do. It's not the same as years ago. We were noticed, but in this day and time, no more. Everything is in the same package with everybody else. Everything is about money, not for the people anymore. But I get it. If you drive, you will pay. Our prices go up, but not our income.

They have been great. The best price I could find, since my first insurance went up to over $100.00. So I looked around until I found GEICO.

Geico is cheaper than some car insurance.

Coverage is good. Rates are lower than others.

I think it is very expensive. I’ve only been in two not-at-fault accidents and my insurance premium has almost doubled. I’ve been with GEICO for over 40 years, and just because I left GEICO briefly for two weeks, when I came back, they said that I only have a three-year history with them. It does not show anything prior to that. Being a loyal customer with zero at-fault claims for 40 years, plus being a veteran and a safe driver, I feel that I deserve more discounts. Right now, it's getting competitive, and other companies are offering better rates. The only reason I’ve stayed with GEICO is because it is the path of least resistance.

I find Geico flawless in communication and prompt service. I had the lowest possible rates from them for many years, exceptionally low, until last year. I had an at-fault accident (so they say), but I beg to differ. But that wasn't for me to decide.

I feel good about them. They are average to above average in meeting my needs.

Good company, easy to renew policy, good value for cost compared to other major insurers.

The lowest rate compared to all the competitors!

Great price/value and excellent customer service.

Overpriced for basic coverage; discounts are worthless even with multi-vehicle and home insurance. That didn’t save me anything.

Watch your quote; it increases after 6 months.

After years of being a customer with no claims and a clean driving record, it has become too expensive.

With both GEICO and Progressive, my experiences have been bad, mostly regarding billing. They both quoted a certain amount and payment schedule, and then after the first payment, they increased the future payments by an extremely higher amount than agreed upon, without me being aware. They make policy changes without notice and don’t hold up their end of the agreement. Very disappointed in both.

I wouldn't use Geico; it costs too much. You can get the same insurance 50% cheaper at other companies.

Geico is too expensive and doesn't provide good services.

I haven't had any accidents, and I've been with you a long time, yet my insurance went up $100. I will be looking around.

I'm retired now and hardly drive at all. I requested a lower rate and was talked into dropping coverage to the minimum to lower my cost. My coverage went down, but my rates sure didn't, so I'm in the process of looking for a better deal after 30 years with Geico.

Do not use Geico; they make changes to your policy without authorization. They are constantly raising rates without notice.

They tripled my annual rate and I only have 3 points on my driver's license. I got a ticket for failure to maintain my lane. I'm very unhappy with my insurance.

I got a much better policy. Your rates are too high!

I have been with GEICO for more than 10 years with no accidents. I drive about 20 miles a week to do my shopping, that's all. I am 81 years old and I have to pay $900 every 6 months with only liability. What can you do for me?

Never accept Geico. Coverage doesn't match the premium's high cost. Nothing more than higher cost for less coverage.

Okay, but the price went up again!

The price is high, and the service is not very good.

Horrible customer service and no resolution to them understanding my checking account was hacked and they didn't receive the automatic payment where all my accounts were affected and had to change my billing information. Called a few times and got all kinds of conflicting bills. The girl who first helped me was very nice and told me she was reluctant to take a payment over the phone from me. She reported, "I'm afraid that they won't get it right!" This company disrespected my words and chose not to try and understand the truth. I would like to know a supervisor I could talk to even though I will never use them again. They charge three times as much as other agencies, no thanks.

Don't use Geico. They charged me more when I moved to Illinois, then charged me even more when I moved to South Carolina, and charged me more again when I moved back to Tennessee. What's wrong with that picture?

Sign up and you only get a cost without knowing your coverage. They don't even send you a full description of your policy.

Geico raised my rate to $3,609 a year after being with them for 10 years!

Terrible! I am a 65-year-old woman on disability who had a minor fender bender three years ago. They paid less than $2,000 for a scratch on the other car, and I claimed no damages on my car. They increased my insurance by over $100 a month! What’s the sense of having insurance? I should’ve paid for it out-of-pocket like so many people do.

My car is 14 years old, and my rate went up 25% for 2026, even though I have no accident claims.

Rates, not enough senior driver discounts.

Geico didn't explain some options, and it's costing me now.

My wife had an accident and the damage was significant but definitely repairable. We were forced to declare the car totaled. It cost me $7,000 out of pocket to get the same car. The people at GEICO handling our claim were very rude and disrespectful. During one conversation, they had my wife crying and so upset she handed the phone to me to finish the conversation. This is the reason we are looking for a new company.

This is my third time having this insurance. I should have learned my lesson the first time I filed a claim with them. The first accident, they said it was both our faults, which I believe was due to both of us having this insurance. The second time, a guy sped past me when I was changing lanes, and they said it was my fault. The last time, I had the right of way when a guy cut off someone behind me while we were turning. Instead of waiting his turn, he continued to cut off the guy behind me and hit me. The police came, but there was no report. I had a passenger, and they said because they were in my car, I couldn’t use them as a witness. The guy he cut off was my witness, but they said since I didn’t get a police report or video, it was his word against mine. This is a horrible company to have insurance with. Please stay away from this company. I have learned my lesson and will never come back.

Very expensive. Contrary to all the advertisements. I am already advising my friends to check other insurances.

Too much money. I've never had an accident, and they keep raising my rates.

They started with a teaser rate, then without cause, raised the rates in excess of other companies. Shameful.

Unable to resolve issues for you on claims or policy. Won't return your calls in a reasonable 24-48 hour period after leaving various messages. When calling to talk to a rep, each one tells you different things and passes you to the next rep.

I've been with this company for over 16 years, and my premiums keep going up as my vehicles keep getting older. One vehicle is over 20 years old, and the other one is over 10 years old. Loyalty doesn't mean a thing. They just want money. I need to find a different company.

Never needed them, but too expensive.

They don't give discounts for seniors or if you barely drive your car.

Geico gradually increases your insurance rates, despite claims.

I dislike Geico car insurance. I tried unsuccessfully to pay them five times, but they ignored me. My car insurance policy letter said my policy was canceled on 3-13-2026. I was trying to renew for the date of 3-10-2026, starting in late February to be ahead of time. Geico canceled my policy, claiming my bank would not pay, but the bank said Geico did not try. Then, on 3-24-2026 at 12:01 AM, a Geico letter said my policy cancellation was reinstated from the previous cancellation date of 3-13-2026. In 10 minutes, I acquired Progressive car insurance. That day, my bank said Geico accepted my payment. Now I have the difficult task of getting my payment back from Geico, who said twice in letters that my car insurance policy was canceled.

They raised my policy from $234 to $372 without any prior notice.

Don't use them as my insurance climbed from $112.00 to $147.00 with no tickets or accidents on my record. I was given ZERO warning that my rates had increased and no explanation as to why.

This company doesn't give me any options. They increase their policies and prices without any explanation to customers.

I feel like if you have full coverage and your car gets stolen and destroyed to where it's not even drivable, you should definitely get 30 days of rental car coverage, because that's what comes with it. But if they declare it a total loss, they only give you 3 days, which is not enough time to buy anything. And then you cannot buy anything with only four thousand dollars. All the items that were stolen from inside the car equaled about six thousand dollars, and I did not get compensated for them. Also, your prices are very, very high.

Very expensive and rising prices.

Extremely expensive and no incentive to stay with them.

They lied to me when I had an accident and I was deemed 10% at fault. They promised I wouldn’t get a rate hike. That’s true… they dropped me.

Poor. Quoting me over a thousand a month? No thanks. Went to Progressive instead.

I have been with them for over 10 years, and after one minor accident, my monthly premium has increased by $125.

Very expensive for very low coverage.

Okay, but the prices they charge are ridiculous! Definitely very disappointing considering we have great driving records.

I've heard the longer you stay with a vehicle insurance policy, the more they keep charging you. This seems to be the case with Geico.

I didn't have a discount with them the whole time I was with them. Every year my insurance went up, and when I asked them why, they told me that was their policy.

Mediocre. I had 4 non-fault accidents, 2 hit-and-run accidents ($500 deductible each, not my fault!), and 2 accidents (100% the other driver's fault, not my fault!), and they raised my insurance cost! 😞 I have been insured with GEICO for almost 10 years. Not happy, but I must keep insured by law!

Better coverage and lower price than Geico. Highly recommend.

I am disappointed with Geico. After being a customer for 22 years with 3 kids and 3 cars, they canceled my policy as I was searching for a new carrier.

I got rear-ended and never filed a claim with Geico. The other party was at fault, but Geico increased my policy by $400 for 6 months.

After 2 accidents, and I'm a very careful driver. I can't tell you the last time I had a ticket. I'm on a fixed income, and now my rates have skyrocketed. I'm 64 years old. I need to find cheaper insurance.

I would not use Geico again. I had them for over 15 years and they refused to work with me. I went to another reputable insurance company and got my full coverage insurance for half the price.

$2600 a year is too high. I've only had one accident with this car, and it was a single at-fault incident.

It is very expensive; the Geico Auto help is very good.

Make sure they explain the policy thoroughly before you sign!

It's too expensive for the bare minimum coverage.

I have no online access. I don't receive emails. The policy is way too high for a 2021 car and good driving record. Almost $300!

I was drawn in with a low rate, then they increased it on me in 3 months.

After being with Geico for five years with no claims or accidents, they almost doubled our rates. They are about the money, not the customers.