Is GEICO A Good Insurance Company? Reviews From Over 18,084 Customers

I would tell a friend to forget about shopping around for auto insurance. Geico is very competitive, more competitive than Progressive and Direct auto insurances.

As far as I have interacted with them, they have been doing well. I haven't had any claims yet, so I don't know how well they pay off.

Overall, we were very pleased, but like most people, we're looking to save money.

Extremely affordable and amazing to work with. I definitely recommend them to everyone.

Good except for the price.

I've been with Geico for years. The only problem I have is that it's so expensive. I pay $208 a month. I'm a senior, and that's too high.

Good, no problems.

They are accommodating as far as coverage options.

They have good customer service and they’re a great insurance company with acceptable prices.

Easy to deal with but have steadily increasing premium costs.

With insurance, I am so comfortable with their customer service. I feel comfortable working with them.

I would like the payment to be lower, but from what I have found out, everyone else is much higher than what I pay.

I have conducted a diligent, months-long online search for a lower six-month premium than my current GEICO policy. No other company could even match, let alone offer a better rate. GEICO is the very best!

Geico is good and I love all their benefits, but the price is just so high. It’s just hard for me to pay it every month.

Great service and coverage for their customers. They have been my auto insurer since 1978. They have covered every claim I have submitted. I have a 20-year-old Miata. A couple of years ago, the decayed convertible top was torn away when a storm came through. Over the years, it had been getting noisier and noisier in the car from wind blowing in through the tiny holes in the top. My wife suggested I try Geico before I paid out of pocket to replace the top. Much to my surprise, they covered the replacement. Very recently, I rented a car from Avis in New Orleans which had a number of scratches and dings when I got the car. I did not take photos at the time of the rental, but did get a walk-around from Avis noting the areas of damage at the time of rental. A couple of weeks after the return, Avis tried to charge me $5K for damages. I handed it off to Geico and they covered it. I don't know if they paid anything but I did not. There is, however, another side to Geico. My sister, who does not use Geico, was hit by someone with Geico. They jerked her around endlessly. She hates the company. Since I am a long-term customer, I am probably overpaying. I recently checked other companies and found their rates significantly lower. I haven't changed though.

Excellent service and monthly payment.

GEICO used to be the head honcho to me, but now the prices are out of control. I have been browsing around for another car insurance company to deal with.

Good service.

No problems! Very easy to access!

It's good coverage, but every 6 months your insurance cost increases.

Premium is too high, but the service is decent.

Not as competitive as other insurers; however, I’ve been with them a long time. Accident-free and ticket-free.

GEICO has competitive pricing and great customer service.

Very good, but very expensive!

Responsive. Rate went up from very good to bad. It increased by $160 in six months.

Okay, but it could be cheaper.

Good experience with service, but I feel I am paying too much.

I had them in the past and you get a good deal for your money.

Never had a problem.

Understand your coverage options and ask questions.

They're a good insurance company, and I like the app, but the prices are too high.

Geico is the best insurance company for me because they are very transparent. Though there is no reasonably priced insurance in Kentucky, Geico is so far the cheapest I have found for the coverage I need.

The service experience has been great for the past 8 years. The price, on the other hand, has just kept going up. Finally had to switch to another provider and found out that an accident my spouse and his car were involved in 1 year ago shows up on my driving history, even though the claims agent said that it would not.

Good service and friendly staff.

Great customer service.

I like GEICO, but when I lost my car that I had almost finished paying for, I got a decent amount from them. However, the car that I bought was a 2020 model, so it was two years old. I had Enterprise bring it down for me, and it was an SUV, which was too big of a vehicle for me to drive. As a result, I ended up having two accidents with that vehicle, and of course, my insurance went up, and I still owe $8,000.

Easy and quick purchase of online insurance with no problem.

Very good rates, never hassle me. I pay my bill on time every month. It's wonderful.

Geico still has the best prices.

I have been satisfied with Geico insurance and have looked into saving money by changing for 2026. I have not found a better company that offers the same value for any less cost, and several I have looked into have been quite a bit more costly for what I currently have. I would recommend Geico to friends.

Never had a problem.

Our insurance with Geico does not end until Thursday, so I am unable to answer this. We were/are very happy with our experiences, but getting the same coverage for close to $300 less is very important to us.

They made it easy to make a claim. However, they are too expensive.

Good but expensive.

I bought a car in November, and changing the coverage was no problem.

Okay. I have not had any problems with GEICO.

Expensive

Geico is great

Good prices for a year, but I was able to save money by shopping around.

We have 2 cars, a truck, 2 motorcycles, and an RV, and the rates on all are great.

Personally, I loved Geico for the service we received from them. My only complaint was that it did not matter what changes occurred in our lives, such as children aging out and off insurance, our insurance never went down by much in our monthly payment, and both my husband and I are senior age. When I asked for a lower rate, they said that it was not possible, so now we need to find another insurance provider.

Do everything online. Representatives have different answers to the same question.

I've been with Geico for many years. I've always found them to be fair, kind, and on top of their game.

Geico is good.

Like many insurance coverages, premiums are going up even if I never file a claim, and I’m always looking to save money. I can’t say anything bad because I haven’t had to deal with making a claim with them.

Too expensive for a retired elderly person that rarely drives.

If you're tired and want better coverage at a low price, Geico is the way to go.

Good but expensive.

Check around. I just replaced my current car with the same car, and my rate jumped up forty dollars a month.

Lower rates would be better.

Expensive, good service, very good mobile access.

My car was hit in the US Bank parking lot while parked. I filed a claim but have heard nothing from Geico.

The price increases significantly every 6 months.

Geico quoted me a 6-month price. I paid the bill, then they raised it by $300 after I had canceled my current insurance. I would never recommend GEICO.

Very, very hard to work through. We have an antique computer and cannot print PDF files, on and on. Your claim reps were very good. I asked them to send everything through the US mail, which they have so far. We had a very hard time with the safe drivers school as my computer system does not seem up to the needs. Anyway, got through it and hopefully y'all have received a copy. Been with you for 40 years, so we do think well of you.

Too expensive.

I started paying $168 with GEICO, and now it's $296. I've been with GEICO for over 5 years. Not worth it.

Geico raised my rate without providing an explanation.

Not great. The price was really too high in the beginning. Now they want to increase it because one person doesn’t use the Drive Easy app, as it’s too hard to stay connected to it.

They keep increasing premiums. Now, after 5 years, they are hundreds of dollars more.

Unreal how long it took to even get through the process. First, I had to take pictures. For some reason, they don’t send anybody to look at your car anymore. That took a day. Then I had to email everything to some office, and it took four days for that person to get back to me. Another afternoon and the next day to get a Rent-A-Car. Also, it was almost impossible to pick a car. I ended up having to spend 20 extra dollars a day because it was a larger car. Today, the process has taken almost 2 weeks, the car is in a shop, and no one from GEICO has called me for over a week. Really a very bad experience with GEICO. I’ve been a customer for 30 years at least, and I’ve never experienced this lack of care from anyone else.

They unfairly raised the price without notifying me, and my payment ended up being around $300, leading to a cancellation.

Our rates doubled within a few years, even though we have a clean driving record.

I have had to make two customer service calls, and they were great! The app is very easy to navigate and understand.

It is too high considering I have no DUIs, no accidents, no claims. I've just been paying a lot of money, and I'm thankful I've never had an accident or anything, but I think I should get a better plan than what they're giving me. As far as money-wise, they're charging me too much for my plan. I have found a couple of other options that save a little bit more, but I've been with Geico for almost 30 years, and they're doing me this way.

GEICO is unbelievable with their rates. We have a 2017 Chevrolet Silverado and a 2014 GMC Terrain. My husband drives approximately 2 miles one way four times a week to work. My Terrain hardly ever leaves the yard. I’m retired, so it only goes when I need to go shopping, which is maybe 4 miles from us on occasion. We currently pay $173 a month for these vehicles. My husband has no tickets. I have a ticket from approximately three years ago when I was backing out of a parking space and a lady came around the corner real fast and hit me, so I’m assuming this charges against me. But anyway, I’m very unhappy with them.

Rates every six months are much higher.

I was quoted $210 per month, but since then the cost has increased to over $500 with no explanation. I've repeatedly sent messages but received no response.

I pay way too much despite having a great driving record. They are charging me more based on where I live, and the worker says driving doesn't matter.

So far, so good. Better rates than Geico.

GEICO is too expensive for what they offer! That’s why I am looking for a new insurance company for my next 6 months.

I was late on my payment, and that caused it to at least double. I'm on a fixed income, so coming up with more money for insurance is just not in my budget.

Customer service is lacking. You have a better chance of driving 10 miles on any interstate and not seeing a bad driver than getting to talk to a real person. The AI is what you interact with. Prices keep going up even though I've never had a claim. Why?

Better rates and lower prices.

Sending cancellation notices half a month in advance. I've been a faithful customer for at least six years. Rates went up.

The coverage and service provided are good, but the price is becoming too high.

Price change without warning. I found this was the case according to people I talked with, who said that's why they switched.

I was offered a much lower price by another insurance company, gave Geico a chance to match it, and they refused. Never had a claim in over 40 years on car insurance.

They charge more than I should pay, and I’m looking around.

Too pricey.

My car insurance is too expensive for a senior citizen on a fixed income.

GEICO would not allow me to split the extra-large payment! I was charged extra if I did not use auto-pay.

No accidents or tickets, yet they keep raising my rates.

They never informed me of paperless options, then charged me.

If you switch to GEICO, only stay for one year. After that, rates hike and hike until you're paying triple what you started with by year 3. Every single claim, regardless of frequent driver, goes against you, even for a comprehensive claim which is never supposed to affect the rating class of other coverages. There is absolutely zero accident forgiveness, regardless of how minor the payout was. Steer clear of the misleading ads! Everything in GEICO ads only applies to your very first policy.

They are too expensive and keep going up in cost. They should provide discounts for long-term customers. This is the reason why we are searching for another car insurance provider.

Terrible would be an improvement. After 9 years as a customer in good standing, I have been treated with indifference to flat-out rudeness. Two months ago, my car was in a wreck, and I was not at fault. I still have not received payment. My adjuster changed three times without my being informed. The current adjuster responds whenever it suits her. Communication throughout the whole experience has been abysmal. No response to texts or emails. When calls are returned, I'm fed misinformation or flat-out lies. Still waiting for a check, but every time I reach out, I get no response. Look elsewhere for insurance.

GEICO made a mistake transcribing my VIN, putting me through a difficult time registering my car and causing the DMV to report lapses of insurance to credit bureaus. On top of that, they say I’m responsible for a change in the premium dating back to when they made the mistake. My GEICO agent blamed me for the mistake because my car purchase was at 7:00, after agency hours.

They told me roadside service was an added benefit. They never told me that using it was a "claim" against my account. Then my rate went up $200 a year right after a fender bender that wasn’t my fault. It was around a $1500 cosmetic repair. The other person was at fault and their insurance fully paid. Geico was out nothing. When I asked, I was told I had two claims in 30 days and insurance was due to go up anyway.

I didn't like their services over the last couple of years. The insurance cost went up for no apparent reason.

I had insurance with Geico for 15-20 years. I recently underpaid by $54. I got online to pay it 8 hours later, and to renew it they wanted to double my insurance rate. It went from $400-something to over $800. The customer service has really gone down over the years. I don't think they listen to customers anymore.

Geico will not work with people on SSI or people on a fixed income. I can't afford $200 a month! I have been calling other insurance places.

I moved to a rural area and my insurance went up because of the number of claims in the area. My rate was not based on my driving record. I have not had an insurance claim with GEICO in over 20 years. I should not pay more because Lakeside, California has drivers with higher claim rates.

They start you off with a good discount and rate, but the longer you stay with them, they increase your bill. When you call to find out why, they have an attitude like I should have known. Not only that, I barely use my car. I'm elderly, with no tickets or accidents, and I'm paying $1,400 a year. They also give you a quote but don't tell you it's only a 6-month term. It's crazy, and my car is 20 years old, so paying that price is unreasonable. I'm actively looking for a different insurance company now.

We’ve had zero claims in the last 7 to 8 years, yet our insurance rates are nearly unsustainable as they have increased exponentially due to inflation or whatever they say. We bundled home and car to save, and our premiums have nearly doubled, so we’re going to find cheaper insurance. We’ve had Geico for about 15 years, so it’s hard to have to change, but they offer zero ideas to reduce the nearly $300 per month premiums. We’re retired, hardly drive, and it’s ridiculous to have to pay this much for 2 vehicles.

Cheaper than what you offer.

I did not have coverage very long with Geico when, on my way to a doctor's appointment, a truck quickly pulled in front of me, which did not have the right of way. The end result was that I hit the truck in the rear. In exchanging insurance information, I checked his truck over and over for any damages. Finally, he decided there were no damages or scratches. He, in fact, stated to me, "I do not find any damages whatsoever," and said, "I will let my employer know about the accident and notify them that there is no damage to the truck." The next thing I find out, 2-3 weeks later, is that a claim was filed for damages. I called Geico and spoke to an agent. He was surprised I did not know about the claim, as no one from Geico called me to find out the truth of the accident. He said he would have someone from Geico call me. I never got a call, but I received a letter stating a claim was filed and Geico was working on an agreeable amount. It stated they would contact me when settled. I never got said call and have never been asked my version, and it is presumed I am guilty. I actually had the right of way and NO damage was done. I still, to this day, do not know what Geico paid out. This was handled very poorly. Just because I am a senior does not justify not getting the truth of the accident.

I am not completely satisfied with my current auto insurance. Although I understand that insurance rates are rising, especially in New York State, I know that I could be paying less, and that is where my frustration lies. I'm close to paying nearly $300 a month for a multi-car policy for 2 vehicles that are more than 10 years old. I simply want to pay less for auto insurance to fit my monthly budget as I am a Geico customer of disabled status living on a fixed income.

The price of the coverage is very high.

Unjustified increase in insurance rates and poor efficiency in resolving claims.

They raised my rates without any explanation.

They raise the rates every year. There’s no loyalty incentive to stay with them.

My agent's name was Mary. When I joined Geico, I gave Mary my debit card information for my down payment. The next day, she sent me an email saying the information did not work, so I repeated the same debit card number directly from the card. I also gave her my checking account routing number and account number. Approximately a week later, I tried to use my debit card to pay my bills, but my debit card had been disabled for possible fraud due to the fact that Mary submitted my payment through an agency outside of the USA. This caused me delays in paying my monthly bills. I had to physically go to my credit union to be issued a new debit card. That caused delays in paying my obligations and late penalty fees. I am not happy with the agent's actions and procedures when she was not efficient in doing things correctly after being given correct information twice.

I have enrolled with a different insurance company since Geico allowed my policy to lapse with their poor customer service.

Geico gave me one monthly rate, and then increased the rate a few days after I purchased the policy.

They keep increasing the rates every 6 months even without any incidents.

The insurance I pay on my vehicles takes too much money out of my pocket. The rate in Massachusetts is too high.

Frustrating. No accidents or tickets in more than 10 years, and they keep raising my policy.

Geico raised my rates without any explanation.

At least they don't make changes to our policy without letting me know.