Is GEICO A Good Insurance Company? Reviews From Over 20,548 Customers

I have a car and a truck with them, so if they were bad, I wouldn’t have them taking care of my vehicles. It’s the best insurance.

Best price I found for a two-auto policy.

Excellent. No hassle!

I’d recommend that anyone with car insurance through a different company explore GEICO. I carry a high level of coverage and have an excellent driving record, and I’ve found their rate to be better than any other insurer’s.

GEICO made it easy to switch and manage my policy from my phone.

Expensive for the coverage I'm getting.

Great deals.

Outstanding rates compared to everyone else.

Cheapest I could find.

So far, so good. No complaints. I had an incident, and they were very helpful checking in. Customer service is excellent and attentive to your every need. I really appreciate the way they handle things.

Go with GEICO and you won’t have to worry about your insurance. Great company.

Absolutely great service.

The initial premium is the best you’ll get. It increases every renewal period, just like the rest of the insurance companies. You just need to be aware of the process and shop around at each renewal.

Very good.

I didn’t have any issues with GEICO; the only reason I switched was to get a lower six-month premium.

High-quality company, although their prices are increasing.

I needed a small insurance plan quickly, and I found exactly what I needed at GEICO.

Cheaper than other companies.

Acceptable, but more expensive than other insurance options.

I’m disappointed because my payment keeps going up each year.

Geico has the best rate I've found.

I pay $450 for full coverage and $100,000/$300,000 coverage every six months.

Other than a rate increase due to the industry and the economy, I have no complaints.

Great company, good coverage options, and fair, affordable rates!

Geico is just too expensive. I’m on Social Security disability, which means I’m on Medicaid, and my income can’t cover $140 a month. It was about $101, and that’s how much it went up all at once. Their reasoning was that they have so many customers and all the work that takes, so they had to raise prices. To me, that’s not a good enough reason to jump $40 on a policy with no warning. All of a sudden, $140 was taken out of my checking account, so I’m not happy— not happy at all.

Good. I'm planning on staying with them.

GEICO is great. I love being with this insurance company.

GEICO is great. I switched to Progressive, and that was bad. I switched back to GEICO.

It’s been OK with Geico. I love the app that I can use to pay every month. I’m not sure why my cost went up. I’ve never had a claim with them, and I’ve never missed a payment.

Compared to other companies I’ve checked out, Geico’s rates are fine for me.

The price seems fair, and I haven’t had any issues or complaints.

My agent was extremely patient and knowledgeable. He took the time to answer all my questions and explain my various options. At the end of the day, I had great coverage at a lower price than other companies I explored. GEICO Rocks!!

I feel like Geico doesn't raise our rates every year, although of course our rates have gone up a little, as have everyone's. But every time I've compared them with other companies, they still offer us the best bang for our buck. When I've called customer service with questions about policies or coverage, they've always been knowledgeable and friendly, and I've never felt like I'm being given a runaround. And the few claims we've had to make, they've handled promptly, helpfully, and courteously, and never denied a claim. I know some people complain about Geico, but beyond simply never having had any problems with them, I've always felt like they really do have my back.

It seems expensive for me now. I drive less and have no tickets.

It's okay. Too expensive and it goes up every contract period. No accidents and in 9 months I've only driven 1700 miles. But they function and offer roadside assistance, so there's that. If I could find another company I've heard of that provides that at a cheaper rate, I'd go there.

Try different companies for quotes.

A little high.

Online policy purchasing was great. I never had to talk to a live agent. And this was the cheapest insurance I found.

Fantastic to work with. Rates vary by state, which sucks.

Good but way too expensive.

I would recommend it. Best price so far for auto and renters insurance. Thank you for your service.

I feel that my car's age and the time I have had insurance are too high. I never see any discounts either. I could say to a friend that if he wants to get insurance, he should think twice; it is expensive.

Better deal than any other firm.

It's expensive.

No issues, everything was stress-free.

So far, Geico has been the lowest in cost for full coverage, and whenever I've had to call, customer service has answered my needs without hassle.

They will work with you.

Good company but a little too pricey.

Insurance for seniors is still too high, especially when you have an excellent driving record with no tickets and no accidents.

No hassle, best price!

Excellent service but need lower cost availability.

Very easy to get what we needed.

They are great! They gave me the cheapest insurance policy around, and I tried multiple insurance companies. I mean, they provided a policy $200 cheaper than any other insurance company. I would definitely recommend them; you won't regret it.

It's easy to sign up, they have monthly payments, and the rates are reasonable.

Best price for full coverage.

Premiums are too high. No personal interactions ever, unless I pursue it.

Just fine, cheap and does the job.

Rate goes up every year even with no accidents or violations.

I have Geico now. No claims, so no bad experience to have. I would like for it to be cheaper, but who wouldn't?

Great company but high policy costs.

I’d avoid them due to unreasonable pricing, limited policy options, and a lack of communication and transparency. Overall, it’s not affordable.

They coded an accident my son was in as at-fault, but the claim said he wasn’t. That made it harder to switch carriers.

I wouldn’t recommend them. The price I pay for minimal coverage feels unreasonably high.

My first payment was $45, the second was $76, and the third was $59. I'm not happy.

No support when you need it. It’s all self-serve, except they call you to nag you to handle it yourself.

GEICO is excellent when it comes to handling claims, but I am shopping for cheaper rates and have technically found them with other carriers. I'm disappointed that I have no point of contact with GEICO and they have not offered any reduced rates.

I have called three times regarding my policy and have been told different amounts every time. I cannot afford the insurance as it continues to go up despite having a perfect driving record.

Excellent customer service, but rates can be very expensive compared to other carriers. Shop around before signing on the dotted line.

Reasonable premium but not the best.

Overpriced, and the app doesn’t always work.

Can't get through to a real person. They charge more than most insurances, and the price keeps going up. The only thing they could say is your car is getting older... so. You used to be able to call, and they found your policy, you paid it, and off you go. They just make things harder. Looking for new insurance.

They will increase your rate after 6 months.

I took off my truck and my total cost increased with one less vehicle.

I have always had good results from GEICO. Recently, my premium increased by $130 monthly despite having a clean record. I called GEICO and talked to a representative. They stated that was the best rate we could get. The representative was very short on the phone.

The rates are too high for the age of my vehicle.

They provide good coverage, but it is getting too expensive. The rate goes up almost every six months.

Sudden increase in premiums without any reason.

The insurance rates keep increasing even after taking defensive driving courses. They also don't honor senior status.

Shop rates. I am paying too much as a safe driver, never having a DUI or ticket, for very little driving.

I have been with the company for almost 10 years now. I have a perfect driving record, my vehicle is paid for, and I only drive my vehicle on weekends, yet I am still paying over $200 a month.

They are very quick to double your rate in a couple of months. I'm really looking for new insurance. I would look at their rates very closely before using them.

Very poor... They never reimbursed my deductible on a no-fault claim, and they skyrocketed my insurance when I moved from the city to the suburbs with no explanation. Customer service is horrible.

I've been with Geico for decades. Now, it's 2 to 3 times the cost of others. So, I'm not shopping for Geico, but to leave Geico.

Every year they increase the price.

No issues, but still higher than I would like to pay. Keeping my options open.

I have mixed feelings about Geico because they have tried to increase my premium every time it was time to renew my insurance after 6 months. I pay close to $160.00 for one vehicle, with no DUIs on my record, and I'm nearing 60 years old. I think that's ridiculous.

Good, always prepared, and they give a grace period.

High for an older car with miles. No real discount with age. Plus, no good discount with a good driving record.

I have basic liability and it's expensive! Why did my rates go higher?

Lousy. I used to reside in New Hampshire. Now that I have moved to Connecticut, they tripled my rate. Considering I have no accidents or traffic violations against me, I find this insane.

When you restart your insurance after a payment, they want $2,000. I don't have $2,000 to give them.

Too expensive for someone in their late sixties with no tickets in the last 20 years.

The good thing is that the policy is decent and allows for month-to-month payments. However, if you are a day late, they are quick to threaten to cancel your policy.

It's overly expensive and they offer no discounts.

Too expensive and discounts do not help make rates cheaper.

Great for the first year, then prices nearly doubled with no accidents or traffic violations.

They are charging too much and now want $30 more a month. I'm paying $98.97 for just liability and I'm a senior. Now they want $127.97 a month. Do not recommend.

Too expensive and difficult, especially for classic cars.

The first 2 years were great, but then it went up from $261 to $599, and they say it was for going off auto-pay, which I never changed. Some customer service was great, and there was one who told me I could have extra time, and I believed him, and my insurance lapsed. They did fix it, but it was because I called over their heads. When there are important matters, there is absolutely no one to help on the customer service numbers listed. Overall, they were great for 2 years, then everything doubled, and no one was helpful. It’s like they value new customers only. I am not happy at all with the way they treated me.

Geico is a decent insurance company, but their biggest downfall is raising premiums every 6 months while our cars get older and we have no citations or accidents/incidents. It's pretty disappointing for a company that promotes customer satisfaction.

Too expensive. The rate goes up every 6 months.

It took 7 months to complete a claim, which put me in collections and ruined my credit score.

Always raising my rates with no incidents.

Too expensive for two cars.

I'm paying $404 monthly for insurance, and they say they're going by my credit score. I've never heard of that, but this will probably be my last time with GEICO.

They charge too much for the coverage I have.

Price is way too high compared to other companies.

I had the worst experience with a claim. A complaint was made with the Texas Department of Insurance. They failed to follow any required procedures and lied throughout the process. All is documented. It took 75 days to close a straightforward third-party claim. There were incorrect valuations, zero communication on procedures, and five different adjusters. I received two calls asking me where my car was while it was in their care. I was not able to access a rental for 15 days after the accident, and they didn't even provide a comparable one until 21 days later. They used high-pressure tactics to try to force a settlement and completely falsified narratives.

I have been with this company for many years without any claims, and they continually raise my premiums over 20 years.

I would tell them not to buy insurance from Geico. They don't cover potholes.

Terrible! I was treated in a very poor manner. I was rear-ended in my car. GEICO would not investigate the matter until I filed a claim. In the end, they waited several months to investigate my case, and as a result of the long wait, footage that was available on a camera in a business facility where the accident occurred was no longer available.

I would just tell them to be careful because one month you'll pay $1,000, next month there won't be any payment, then the month after that you get a note for a $2,000 payment. The payments are always switching, and right now, by the time I get done by the 12th of June, I will have paid them $2,400 for coverage for one month.

They raise their rates too high year after year.

Too many rate increases, not enough discounts.

Premiums are way too high. I was the victim of a hit and run, my car was totaled, and Geico listed me at fault. Now my premium cost has skyrocketed, and the accident will be on my insurance record for the next five years. I am not happy about it.

Rates are too high and continue to rise.

The first year with them was fine, but then my rate went up for no reason. I was forced to find a new insurance company for almost half the price for the same coverage.

Since I switched from Geico, the other company gave me better rates.

I have the same coverage at a much better price.

Every year my insurance increased without me having tickets or accidents—none during my entire time with your insurance. However, my policy rate continued to go up every year. No thank you.