Is GEICO A Good Insurance Company? Reviews From Over 17,432 Customers

Good service and friendly staff.

Great customer service.

I like GEICO, but when I lost my car that I had almost finished paying for, I got a decent amount from them. However, the car that I bought was a 2020 model, so it was two years old. I had Enterprise bring it down for me, and it was an SUV, which was too big of a vehicle for me to drive. As a result, I ended up having two accidents with that vehicle, and of course, my insurance went up, and I still owe $8,000.

Easy and quick purchase of online insurance with no problem.

Very good rates, never hassle me. I pay my bill on time every month. It's wonderful.

Geico still has the best prices.

I have been satisfied with Geico insurance and have looked into saving money by changing for 2026. I have not found a better company that offers the same value for any less cost, and several I have looked into have been quite a bit more costly for what I currently have. I would recommend Geico to friends.

Never had a problem.

Our insurance with Geico does not end until Thursday, so I am unable to answer this. We were/are very happy with our experiences, but getting the same coverage for close to $300 less is very important to us.

They made it easy to make a claim. However, they are too expensive.

I bought a car in November, and changing the coverage was no problem.

Okay. I have not had any problems with GEICO.

Personally, I loved Geico for the service we received from them. My only complaint was that it did not matter what changes occurred in our lives, such as children aging out and off insurance, our insurance never went down by much in our monthly payment, and both my husband and I are senior age. When I asked for a lower rate, they said that it was not possible, so now we need to find another insurance provider.

Geico is good.

If you're tired and want better coverage at a low price, Geico is the way to go.

Good but expensive.

Check around. I just replaced my current car with the same car, and my rate jumped up forty dollars a month.

So far, so good.

I've had no problems at all.

Great

I don't recommend this insurance company because the price keeps increasing without reason.

Simple and convenient

Easy access online as well as telephone service.

Great coverage at a very good price!

Very good with more than competitive pricing.

Fast service but could stand to be cheaper.

Excellent, I switched from Progressive and am saving $70 a month.

It is better than most others out there, but they could do better for people that rarely use their car, barely 20 miles a week if that. Look and compare. If they go higher, we will look elsewhere.

Good for me, a little to experience.

Geico gave the best price.

Quick for roadside assistance. Price is a little high, but good service so far.

Prices are still high for me. As a senior driver with a great record and an older vehicle, I would expect a better price.

It's hard to say. I have no accidents, no tickets, and I'm a safe driver, but yet my insurance keeps going up. It's not my fault other people have accidents, so why do my rates go up?

Estoy contenta con sus servicios.

Positive, when you need them they're there.

The woman who helped me was just a joy to work with. She resolved my issue in minutes, and we also enjoyed a brief but very enjoyable conversation. I give her an A+++++++

Had many options to choose from. You have the ability to choose the options you can afford.

They give good drivers no benefits whatsoever. People with no accidents and no tickets pay the same as a person with tickets or accidents.

Best price I have found. I check often, and GEICO remains my lowest amount for full coverage.

Good, I haven’t made any claims though.

Very helpful with transferring my old policy over to GEICO. They were very knowledgeable and very helpful.

I don’t have any problems with them. Any time I needed to deal with them about anything, they were there helping me all the way.

I love Geico. Progressive just beat them by roughly 70 bucks on my six-month premium. It's all about saving money!

So far, so good. I haven't been involved in any accidents or received any traffic tickets, so I can't make any comments.

GEICO has been the best company for auto insurance coverage at the best price. I have compared it with other companies offering similar coverage, and GEICO is the best so far.

Reliable, understandable, and great service.

Too expensive.

Well, clearly it was good because you gave me a good price. But in the one month that you gave me that good price, you raised my premium by $20. So we're going to see how much you continue to try to do this because if you continue to raise my price for no reason, then I'm going to go elsewhere.

Good, but West Virginia prices are too expensive.

Totaled car on December 17th. Received payment amount on December 29th. Not sure, but I thought 12 days was too long. If I get the amount in my bank account by December 31st, the service will be excellent.

Geico is a good company, not a great company. My number one complaint is the cost; it's too high. My second complaint is fewer discounts and no action on Geico’s part to inform me of any available discounts.

Excellent! I would and have recommended you to all my friends.

It was easy to change the policy.

Prices seem to be lower on average. They do go up every 6 months just like everyone else.

Change your insurance to Geico!

I would love to have the same coverage for less. I have no tickets, no accidents, and I don't drink alcohol.

GEICO offered the right policy for the right price conveniently online, and automatic payments so I never lose coverage.

I would recommend Geico.

No matter the car's value or my excellent driving record, the rates keep going up!

Best rate I’ve gotten lately. Always looking for lower rates.

GEICO made a mistake transcribing my VIN, putting me through a difficult time registering my car and causing the DMV to report lapses of insurance to credit bureaus. On top of that, they say I’m responsible for a change in the premium dating back to when they made the mistake. My GEICO agent blamed me for the mistake because my car purchase was at 7:00, after agency hours.

They told me roadside service was an added benefit. They never told me that using it was a "claim" against my account. Then my rate went up $200 a year right after a fender bender that wasn’t my fault. It was around a $1500 cosmetic repair. The other person was at fault and their insurance fully paid. Geico was out nothing. When I asked, I was told I had two claims in 30 days and insurance was due to go up anyway.

I didn't like their services over the last couple of years. The insurance cost went up for no apparent reason.

I had insurance with Geico for 15-20 years. I recently underpaid by $54. I got online to pay it 8 hours later, and to renew it they wanted to double my insurance rate. It went from $400-something to over $800. The customer service has really gone down over the years. I don't think they listen to customers anymore.

Geico will not work with people on SSI or people on a fixed income. I can't afford $200 a month! I have been calling other insurance places.

I moved to a rural area and my insurance went up because of the number of claims in the area. My rate was not based on my driving record. I have not had an insurance claim with GEICO in over 20 years. I should not pay more because Lakeside, California has drivers with higher claim rates.

They start you off with a good discount and rate, but the longer you stay with them, they increase your bill. When you call to find out why, they have an attitude like I should have known. Not only that, I barely use my car. I'm elderly, with no tickets or accidents, and I'm paying $1,400 a year. They also give you a quote but don't tell you it's only a 6-month term. It's crazy, and my car is 20 years old, so paying that price is unreasonable. I'm actively looking for a different insurance company now.

We’ve had zero claims in the last 7 to 8 years, yet our insurance rates are nearly unsustainable as they have increased exponentially due to inflation or whatever they say. We bundled home and car to save, and our premiums have nearly doubled, so we’re going to find cheaper insurance. We’ve had Geico for about 15 years, so it’s hard to have to change, but they offer zero ideas to reduce the nearly $300 per month premiums. We’re retired, hardly drive, and it’s ridiculous to have to pay this much for 2 vehicles.

Cheaper than what you offer.

I did not have coverage very long with Geico when, on my way to a doctor's appointment, a truck quickly pulled in front of me, which did not have the right of way. The end result was that I hit the truck in the rear. In exchanging insurance information, I checked his truck over and over for any damages. Finally, he decided there were no damages or scratches. He, in fact, stated to me, "I do not find any damages whatsoever," and said, "I will let my employer know about the accident and notify them that there is no damage to the truck." The next thing I find out, 2-3 weeks later, is that a claim was filed for damages. I called Geico and spoke to an agent. He was surprised I did not know about the claim, as no one from Geico called me to find out the truth of the accident. He said he would have someone from Geico call me. I never got a call, but I received a letter stating a claim was filed and Geico was working on an agreeable amount. It stated they would contact me when settled. I never got said call and have never been asked my version, and it is presumed I am guilty. I actually had the right of way and NO damage was done. I still, to this day, do not know what Geico paid out. This was handled very poorly. Just because I am a senior does not justify not getting the truth of the accident.

The price of the coverage is very high.

Unjustified increase in insurance rates and poor efficiency in resolving claims.

They raised my rates without any explanation.

They raise the rates every year. There’s no loyalty incentive to stay with them.

I have enrolled with a different insurance company since Geico allowed my policy to lapse with their poor customer service.

They keep increasing the rates every 6 months even without any incidents.

The insurance I pay on my vehicles takes too much money out of my pocket. The rate in Massachusetts is too high.

Frustrating. No accidents or tickets in more than 10 years, and they keep raising my policy.

Geico raised my rates without any explanation.

At least they don't make changes to our policy without letting me know.

Not so great since they want you to pay extra to make a payment.

They are rude, make changes without notifying you, and when you find out, they are unable to make anything right. They are expensive and often remove discounts without reason, and you have to fight hard to have them reinstated.

I'm paying too much. I have received quotes that are cheaper. I would like to stay with Geico if they would bring my rates down.

One day it's 88 bucks, next week it's 97 bucks, another week it's 111 bucks, and last week to pay the bill it goes to 127 bucks. Crazy.

Rates are too high. I've been with them for a very long time, and my rates never seem to get any lower. Most of the time, they even increase with no explanation!

It is frustrating in some areas and good in others. I had a claim, and that was handled well. However, I was supposed to fill out a questionnaire and send a lot of documents that I have never had to send with other insurance carriers. The problem is the questionnaire was never sent to me. As a result of not filling out the questionnaire, I never received it, and my policy was canceled. I requested the questionnaire twice via email, as that was the only way to get it, and I never received a response.

Insurance isn’t a legal scam, it’s all about making money. Every renewal they charge you more, it doesn’t matter that you have no claims or points on your license. It’s sad that you are not able to trust your insurance company to do the right thing for their customers.

They are a good company but don't abide by state rules on mileage discounts and keep the price high. I could get all the discounts with other companies. Geico gives me none. I've been driving for over 70 years and have never had a ticket, accident, or any DUIs—I don't drink. I was also a driving teacher for many years. But I still get no discounts that I'm supposed to get.

Too expensive and they raised the rates without telling me.

Don't use Geico. They assured me that my rate would not change when my car was vandalized, but my rate went up $100. They assured me they would not pay the fraud claim from another driver. Instead, they not only paid the claim, labeled the incident my fault, and again raised my rates. The only thing keeping me with them is that I can't find another agency that will cover my Hyundai with the same coverage for less than what I'm paying now.

Normally, when you are financing a car, you're supposed to have full coverage. Apparently, I didn’t, and my catalytic converter was stolen off my car. I didn’t know I didn’t have comprehensive coverage, so now I have to pay out of pocket. I'm still financing my car.

Don't use the tracker app as it is wildly inaccurate. Don't expect a discount for loyalty. Customer service is less than helpful.

I was with GEICO for seven years and kept requesting a review of my policy because the premium kept going up. I was told that insurance was going up everywhere because of the economy, not because I had a claim. I found better insurance at more than $100 a month off of what I was currently paying.

Too expensive, but it doesn't matter. Geico is the cheapest.

Stay away from them. I hit a raccoon and it took 6 months to get fixed. They made the body shop take the whole front end off the car to show parts the body shop said needed repair, and then it was an additional 3 months. The car could not be driven the entire summer, but Geico didn't care that you had no car to drive. They had no claims adjusters of their own. They lowball every claim and then make it miserable to wait for approval.

Geico raised my auto insurance by $600 for 2026, so I canceled my policy effective 1/20/2026.

They charge way too much and always threaten to cancel my policy if my payment is a day late.

I drive very little. I'm 75 and I'm paying $100 a month for insurance, which is ridiculous. I have talked to them, and they're not willing to adjust the rate. Each year, it just goes up and up.

Geico will raise your rate to 5 times anybody else rather than just cancel you. I saved 80% switching to Allstate with exactly the same coverage and deductible. Geico now joins with Allstate as my two "never again" companies. 20+ years with both and both tried to run me into poverty at the end.

Even though their voice announcement system when you call them indicates that a live representative will come on the line shortly, that rarely, if ever, occurs. Furthermore, they regularly charge at least double what the Texas Motor Vehicle Crime Prevention Authority specifies is allowable to reimburse themselves for the fee that they pay to them.

Find out if the car insurance you get is not going to inflate after one year.

I recently switched to Progressive. GEICO continuously raised their prices for no reason at all. I was with them for five years, and each year we got bumped up in price. It’s very subtle, 2 to 3 dollars every six months. I think they’re making free money on those not keeping track. That’s sneaky, and I don’t appreciate that kind of business.

I am shopping now to drop GEICO. I am paying way too much for car insurance. I have never had an accident and my driving record is perfect!

I got Geico, and in the first month, my rate changed three times: from $84 at the first quote, to $126 for the first payment, and then they tried charging me $270, all in a month's time. If they quoted it at $84, how does it go to $270?

I haven't used the insurance, but the cost is prohibitive compared to other carriers.

I've been a long-term customer, but my premium keeps rising.

I would not recommend this company to my friends. My rates were increased with no explanation. I drive 20 miles, 5 days a week, and have no tickets of any type. I reapplied online and was quoted a rate that was $75 cheaper than what they are currently charging me! I'm retired and on a fixed income. Seniors are being taken advantage of due to age. I am 75 years old, but I'm not just sitting in a rocking chair. I'm at the gym daily, doing weight-bearing exercises and walking/running 2 miles each day. I teach a class on how to navigate the medical system when your family is hospitalized with no insurance and how to apply for SSI or disability. I'm not mentally challenged in any way. There's no reason for my rates to be increased arbitrarily!

They added $5 and $15 charges after we prepaid the 6-month policy fee.

After we prepaid for 6 months, Geico kept adding small charges like $6 here and $15 there, which we were not informed about. Our agent told us to call GEICO, so we're not going to renew with Geico when our policy expires on March 6th.

Find a good place and change companies to who fits you best. Geico was super expensive.

Rates are too high; they shouldn't be.

Geico is frustratingly expensive. I went from paying $278 a month for one car and one driver. I had one wreck in my company truck with a trailer in April. In October, I called them to check the price of adding a driver, only to find out my insurance was going up to $777 a month. They wouldn’t change it even after I paid for my driving record, which didn’t match the information they had. I told them from the start that the info wasn’t correct. They had two wrecks on the same day along with two tickets for racing and unverified speed! They didn’t care when I spoke with them.

Geico had the best rates of the major insurers by a little bit.

I would say, "Look elsewhere, too expensive." I don't even go through an agent and am still paying $87 a month for 2 older vehicles (2001 Buick and a rusted, falling apart 2005 Dodge Ram).

They removed my 20 percent discount after many years of safe driving, no accidents, and no DUIs. Every year they raised the cost of my insurance. I am not very happy.

It's impossible to communicate via phone. They ignored letters about changing my policy.

Geico is just too expensive for my vehicle that sits in the driveway 4 out of 7 days a week and only drives 1,500 miles annually.

I feel like they can do better. I've had no accidents and no tickets in more than 3 years... so where are my discounts?

The prices are outrageous, even though I’ve never had a claim.

You don’t get quotes; you get more and more of the same questions from every company. Just call the company directly. It’s less frustrating.