Is GEICO A Good Insurance Company? Reviews From Over 20,263 Customers

Every time I get in touch with GEICO, their service is always great. Ever since I’ve had GEICO, I haven’t had a problem with them.

At first, I thought it might be a scam as I did it over the internet. I got worried, but GEICO came through like a champ! I'm happy!

It seems if someone has suspended insurance, you will have a hard time getting your deductible refunded.

Easy, simple, and reasonable rates.

Good, but they do not offer lower costs for senior people. I am 70 years old.

Best bang for the buck.

They were very helpful and did what I wanted.

They took care of us when we needed them, and that meant a lot.

Premiums start off low and continue to climb every 6 months. Not helpful when you have a limited income. Very responsive to claims.

I have been with GEICO for a long time. I looked at other options, but GEICO is still the best.

Very good but has become expensive.

It felt like a bait and switch. They started with a low rate and then increased it, even though I didn't have any accidents. I think that Geico is one of the best insurance companies I've had.

Reasonable price.

Geico has been awesome. We have had them for probably 10 years. Never had an issue with any claim or customer service. The only problem is cost compared to other carriers right now.

Too high - $200+

Consistently lowest rate compared with all others. Provided the quote without going over the information requested again and again.

It is always a good experience working with GEICO. It all depends on their quote at the time, just like any other insurance company.

Good company with better than average pricing.

Good service, but too expensive.

I've had a great experience with Geico. In my opinion, they need to lower my insurance. I'm a 62-year-old female who hardly drives anywhere. I've been driving since I was 16. I'm an excellent driver and I've never had a ticket in my life, but I pay $97.00 per month. I drive a 2019 Jeep Cherokee. Not fair! That's what I would tell my friend!

The rates are competitive. As senior citizens, we appreciate their willingness to explain their pricing and help in reducing costs!

Need more discounts, but overall it’s been a great company.

The premium is too high every month.

Excellent care and coverage.

Affordable.

I found my best rate with Geico.

The car insurance seems a little expensive. I wanted to have some extras with it like towing, which was a bit pricey. However, I like the fact that I could sign up with them personally without needing to provide information on my entire family, who have their own vehicle and motorcycle insurance. They are pretty much the same price as the rest, but a little on the higher range.

They are too expensive after being with them for almost 6 years.

We've been with GEICO for over 10 years. It's a good company, but the prices keep going higher and higher. With no accidents or tickets, we are still paying too much. It's just time for a change. Better pricing, more options.

I have been very happy with Geico. They were there and insured me when everyone else wanted to charge me twice as much, and that was more than 5 years ago. My rates at one point were as low as $35 a month, and then all of a sudden they shot up to $55 to $58 a month with zero tickets, zero accidents, and zero claims, which is why I started shopping around. But to be perfectly honest, even though I can get insurance for $14 less a month on average, I think I'm going to stick with Geico because they were there when I needed a break, and that goes a long way with me.

Geico was my current provider and their rates went up way too much to justify staying with them.

Good price.

It was the cheapest deposit to get it started.

The price is getting out of sight. I have no claims against it, but the monthly rates have gotten to an unreachable point.

Very expensive.

So far, all is good. I found a price I can afford for the type of coverage I needed. Thank you! 👍🏼

Great. Easy to file a claim through their app and they are very flexible on payment dates.

In the over 20 years with Geico, I only had one claim. I got hit in the rear, the driver had no insurance, and GEICO paid 100% of the repair needed. No hassle, just courteous, fast service.

They are fine, but I would like them to be cheaper.

I would say I have had an overall good experience.

Pretty expensive for less than 5,000 miles per year.

GEICO is fine, but the rates are high.

Cheapest I have found so far. Have not had a claim, so can't comment on that process.

Geico charges for paper bills; they only work through the internet. I would rather pay from an invoice. They charge me $75 for a 6-month policy for state minimum coverage. That is way too expensive for a 20-year-old car. I should have many discounts as a 60-year-old female.

They are overly expensive, and every year without notice, your premium goes up.

Very helpful but insurance is too high in New Jersey.

GEICO has been a wonderful car insurance company to have. I have been with GEICO since the 1970s.

For now, it's the best insurance company. The only problem I have is that they want to track my movement, and I feel they are intruding on my privacy.

Monthly payments are too high and keep increasing.

Geico has been consistent.

Geico is a good company. We’ve been with them for many years. Just a little pricey.

When others turn you down or try to overcharge, Geico will help you.

Excellent company, policies, discounts, and great service. Our agent in San Antonio, TX was top-notch.

The DriveEasy program sounds like a great resource, but the actual app tracking itself is really finicky, unreliable, and seems to assume that any hard braking, cornering issues, or speed variances are entirely the fault of the driver. It does not factor in the actual reality of responding to the driving environment around you, which ultimately might lead to poor or unfavorable scores so that the discount might not actually be all it's advertised to be.

I'd tell them to just call and see what kind of quote they can get.

I have GEICO. Very pleased with them.

Least expensive of the 8 others with comparable coverage.

I've always received good service.

They are great. I have a 17-year-old who's driving, and that's the reason Geico increased my premium. Other than that, they're a great company to do business with.

Go with Geico, best rates.

Rates are too high and continue to rise.

Since I switched from Geico, the other company gave me better rates.

I have the same coverage at a much better price.

Rates keep going up the older I get. My car gets older as well. I’m retired and don’t drive very far anymore!

Way too expensive and try your best to avoid horrible drivers/accidents. Your insurance goes up when you’re not at fault due to making a claim.

I had been with Geico for a total of 17 years with no claims, and when I needed help the most, they failed me.

Good for the first 6 months, then after that period, the rate goes up and up! Ridiculous, and only for one 40+ year old on a new car. Not right!

I've been a member since July 2024 and have never made a claim, but the price keeps rising. They are overcharging.

I am a loyal customer and haven’t had any issues in 40 years. I had a slight fender bender, my fault - no damage to my car, but the other party got a crooked lawyer/doctor and made a large medical claim, which Geico paid off as a joke lawsuit. The downside is now my rates have gone up and no other insurance company will take me for 3 years. I would really appreciate it if Geico could find a way to help a poor senior living on social security.

It's expensive, and being on social security, it's hard to manage. My next payment is $500. There's no dedicated agent to talk to; you get a different one every time.

Read all legal documents. They classified my student as a Named Driver Excluded, and when she drove one day with my permission, she was in a low-impact collision at a stoplight, less than 10 mph. They denied the claim due to classifying her as Excluded when I requested she be marked as not living with me and attending school, which is an Inactive status. Now they have put me and my family in a difficult position as I'm now required to pay for the property damage.

Very bad. Car and rental insurance is very expensive.

Don’t go with them. They said we had a single roof, a one-car garage, a pool, and other things. In fact, we have a metal roof, no garage, and no pool—but our neighbor does. I emailed them and never heard back, so we canceled.

I could never get a hold of my agent. In my experience, my insurance went up over the last two months. I’d tell people not to use the agent I had, and the company raised my insurance price back to back. Stay clear of this one.

I'm not going to keep GEICO. I pay over $300 a month for insurance, and it doesn't even include roadside assistance. I ran out of gas one day and couldn't get anyone to come and help me. I had to get an Uber to the gas station and pay $35 for a gas can just to put a couple of dollars in my car, only to find out I don't have roadside assistance through GEICO.

Geico in Florida offers 6-month premiums, unlike my birthplace of Boston, MA, where everyone's policies are for 1 full year each. I loved 1-year policies! It took me forever to get used to 6-month policies. Now, I've had no accidents in over 30, or is it the last 35 years? As well as no tickets in over 20, or is it the last 25 years? And for my last renewal, Geico decided to raise my renewal bill by over $200. It's bad enough my insane love I've had my entire life for my Jaguars, my Corvettes, and/or my Lincoln Town Cars has cost me over an arm and a leg, especially for the repairs part of those equations. Anyways, this is why I'm leaving Geico. Besides, I haven't even been with them that long. I am sure I will find cheaper insurance in no time at all! Thank you very much!

Love everything about Geico except the price. I have a stellar driving record with no recent accidents or traffic violations, but it's too expensive.

They raise rates without explanation, and it’s expensive for what you get. I can’t afford it!

GEICO raises rates without notice. They do not give options for lowering rates. There are loyalty rewards if you have been with them for a certain amount of time.

It has gotten too expensive without any tickets or accidents on my part.

Premium increases every renewal.

Make sure your needs are properly insured and don't allow them to underinsure your policy.

For people that have been with them for so long, they should get some kind of discount or something for being loyal.

Overpriced for a basic, minimum policy.

My car mostly stays parked in my driveway. They're charging me $129+ monthly for insurance on a car that very seldom leaves my driveway.

GEICO raised my rate from $150 a month to $520 a month when I moved to a different state. I was with GEICO for over 20 years and did not have any accidents or traffic tickets. This seems unfair!

To be honest, it starts off affordable then becomes expensive for no reason whatsoever. I'm shopping for more affordable insurance now... smh

GEICO is too expensive and provides less coverage for the same price compared to other companies.

I have not been with this company long, only a couple of days. The trend has been starting out low and costs are raising slowly. But so far, no issues with this company.

Overpriced for basic coverage; discounts are worthless even with multi-vehicle and home insurance. That didn’t save me anything.

Watch your quote; it increases after 6 months.

After years of being a customer with no claims and a clean driving record, it has become too expensive.

With both GEICO and Progressive, my experiences have been bad, mostly regarding billing. They both quoted a certain amount and payment schedule, and then after the first payment, they increased the future payments by an extremely higher amount than agreed upon, without me being aware. They make policy changes without notice and don’t hold up their end of the agreement. Very disappointed in both.

I wouldn't use Geico; it costs too much. You can get the same insurance 50% cheaper at other companies.

Geico is too expensive and doesn't provide good services.

I haven't had any accidents, and I've been with you a long time, yet my insurance went up $100. I will be looking around.

I'm retired now and hardly drive at all. I requested a lower rate and was talked into dropping coverage to the minimum to lower my cost. My coverage went down, but my rates sure didn't, so I'm in the process of looking for a better deal after 30 years with Geico.

Do not use Geico; they make changes to your policy without authorization. They are constantly raising rates without notice.

They tripled my annual rate and I only have 3 points on my driver's license. I got a ticket for failure to maintain my lane. I'm very unhappy with my insurance.

I got a much better policy. Your rates are too high!

I have been with GEICO for more than 10 years with no accidents. I drive about 20 miles a week to do my shopping, that's all. I am 81 years old and I have to pay $900 every 6 months with only liability. What can you do for me?

Never accept Geico. Coverage doesn't match the premium's high cost. Nothing more than higher cost for less coverage.

Okay, but the price went up again!

The price is high, and the service is not very good.

Horrible customer service and no resolution to them understanding my checking account was hacked and they didn't receive the automatic payment where all my accounts were affected and had to change my billing information. Called a few times and got all kinds of conflicting bills. The girl who first helped me was very nice and told me she was reluctant to take a payment over the phone from me. She reported, "I'm afraid that they won't get it right!" This company disrespected my words and chose not to try and understand the truth. I would like to know a supervisor I could talk to even though I will never use them again. They charge three times as much as other agencies, no thanks.

Don't use Geico. They charged me more when I moved to Illinois, then charged me even more when I moved to South Carolina, and charged me more again when I moved back to Tennessee. What's wrong with that picture?

Sign up and you only get a cost without knowing your coverage. They don't even send you a full description of your policy.

Geico raised my rate to $3,609 a year after being with them for 10 years!

Terrible! I am a 65-year-old woman on disability who had a minor fender bender three years ago. They paid less than $2,000 for a scratch on the other car, and I claimed no damages on my car. They increased my insurance by over $100 a month! What’s the sense of having insurance? I should’ve paid for it out-of-pocket like so many people do.

They don't give discounts to established customers, even though other places give me more than a 50% discount.

My car is 14 years old, and my rate went up 25% for 2026, even though I have no accident claims.

Rates, not enough senior driver discounts.

Geico didn't explain some options, and it's costing me now.

Everything was going well until I added another vehicle to my plan, and my rates went up astronomically.

They baited and switched me. They gave me a rate and then raised it to double the price two days later.

My wife had an accident and the damage was significant but definitely repairable. We were forced to declare the car totaled. It cost me $7,000 out of pocket to get the same car. The people at GEICO handling our claim were very rude and disrespectful. During one conversation, they had my wife crying and so upset she handed the phone to me to finish the conversation. This is the reason we are looking for a new company.

This is my third time having this insurance. I should have learned my lesson the first time I filed a claim with them. The first accident, they said it was both our faults, which I believe was due to both of us having this insurance. The second time, a guy sped past me when I was changing lanes, and they said it was my fault. The last time, I had the right of way when a guy cut off someone behind me while we were turning. Instead of waiting his turn, he continued to cut off the guy behind me and hit me. The police came, but there was no report. I had a passenger, and they said because they were in my car, I couldn’t use them as a witness. The guy he cut off was my witness, but they said since I didn’t get a police report or video, it was his word against mine. This is a horrible company to have insurance with. Please stay away from this company. I have learned my lesson and will never come back.

Very expensive. Contrary to all the advertisements. I am already advising my friends to check other insurances.

Too much money. I've never had an accident, and they keep raising my rates.

It was great until my policy increased substantially at every renewal, despite having no tickets or accidents. I drive 2.3 miles to work and home, and I am done paying $200 a month.