Is GEICO A Good Insurance Company? Reviews From Over 18,863 Customers

Good overall, but almost $200 is too expensive for full coverage for my older Hyundai Sonata.

The last two terms, my policy has gone up, not down, and I haven't had an accident.

Good customer service.

Cheaper than anyone I can find.

It was very easy to communicate with customer care. It covers rental cars if we take one while traveling and also covers guests.

They help when you call.

Stress-free, easy to apply and understand policy info, great premiums and discounts.

Geico still has the best rates in Connecticut.

I've been with them for over 10 years. I wish it was cheaper, but it is what it is.

It's more than I want to pay. I have to have insurance at $268.00 monthly.

I've been with them for 26 years.

Good service and cheap rates.

They are very supportive in handling claims and working with policyholders.

Very pleased with the service and the follow-ups to make sure that I had everything in place to have proper insurance and pricing going forward.

Good service.

They raised our premium, so I am looking for my best options.

They are good, but the pricing goes up every year as I get older.

They handled my recent claim very quickly.

I have only had one time to use them, and they walked me through it very well.

9 years so far, excellent motor insurance.

So far, so good. Reasonable rates, but insurance is expensive in general.

After comparing other companies, Geico is only $50.00 above the rest, so it's not worth switching.

No one has beaten Geico in cost since we have been searching for lower auto insurance. We are seniors and retired, and we do not drive a lot, yet you categorize us as if we do. It's not the same as years ago. We were noticed, but in this day and time, no more. Everything is in the same package with everybody else. Everything is about money, not for the people anymore. But I get it. If you drive, you will pay. Our prices go up, but not our income.

They have been great. The best price I could find, since my first insurance went up to over $100.00. So I looked around until I found GEICO.

Geico is cheaper than some car insurance.

Geico has high rates, and because of that, I shopped for lower rates.

There is nothing I would recommend GEICO change as my experience every time has been professional and pleasant.

Coverage is good. Rates are lower than others.

I think it is very expensive. I’ve only been in two not-at-fault accidents and my insurance premium has almost doubled. I’ve been with GEICO for over 40 years, and just because I left GEICO briefly for two weeks, when I came back, they said that I only have a three-year history with them. It does not show anything prior to that. Being a loyal customer with zero at-fault claims for 40 years, plus being a veteran and a safe driver, I feel that I deserve more discounts. Right now, it's getting competitive, and other companies are offering better rates. The only reason I’ve stayed with GEICO is because it is the path of least resistance.

I find Geico flawless in communication and prompt service. I had the lowest possible rates from them for many years, exceptionally low, until last year. I had an at-fault accident (so they say), but I beg to differ. But that wasn't for me to decide.

I feel good about them. They are average to above average in meeting my needs.

Good company, easy to renew policy, good value for cost compared to other major insurers.

The lowest rate compared to all the competitors!

Great price/value and excellent customer service.

I would tell a friend to forget about shopping around for auto insurance. Geico is very competitive, more competitive than Progressive and Direct auto insurances.

As far as I have interacted with them, they have been doing well. I haven't had any claims yet, so I don't know how well they pay off.

Good, but the only issue is they are increasing the rates by $100-$200 every 6 months.

Overall, we were very pleased, but like most people, we're looking to save money.

Extremely affordable and amazing to work with. I definitely recommend them to everyone.

Good except for the price.

I've been with Geico for years. The only problem I have is that it's so expensive. I pay $208 a month. I'm a senior, and that's too high.

Good, no problems.

They are accommodating as far as coverage options.

Highly recommend.

They have good customer service and they’re a great insurance company with acceptable prices.

If you get stuck on the road, call them.

My questions are always answered in a timely manner and the rate is way better than when I was insured with Allstate and State Farm. I'm extremely happy, but overall insurance rates are outrageously high. I personally think large insurance companies are just greedy and they can get away with charging whatever they want.

Excellent

Easy to deal with but have steadily increasing premium costs.

With insurance, I am so comfortable with their customer service. I feel comfortable working with them.

I would like the payment to be lower, but from what I have found out, everyone else is much higher than what I pay.

I have conducted a diligent, months-long online search for a lower six-month premium than my current GEICO policy. No other company could even match, let alone offer a better rate. GEICO is the very best!

I like the ease of claims processing and the claim handling process. I think the GEICO app is about 85% effective. Sometimes it doesn’t work or load, and it also doesn’t consistently accept biometrics (Face ID). You have to log in even though biometrics was set up.

Geico is good and I love all their benefits, but the price is just so high. It’s just hard for me to pay it every month.

Great service and coverage for their customers. They have been my auto insurer since 1978. They have covered every claim I have submitted. I have a 20-year-old Miata. A couple of years ago, the decayed convertible top was torn away when a storm came through. Over the years, it had been getting noisier and noisier in the car from wind blowing in through the tiny holes in the top. My wife suggested I try Geico before I paid out of pocket to replace the top. Much to my surprise, they covered the replacement. Very recently, I rented a car from Avis in New Orleans which had a number of scratches and dings when I got the car. I did not take photos at the time of the rental, but did get a walk-around from Avis noting the areas of damage at the time of rental. A couple of weeks after the return, Avis tried to charge me $5K for damages. I handed it off to Geico and they covered it. I don't know if they paid anything but I did not. There is, however, another side to Geico. My sister, who does not use Geico, was hit by someone with Geico. They jerked her around endlessly. She hates the company. Since I am a long-term customer, I am probably overpaying. I recently checked other companies and found their rates significantly lower. I haven't changed though.

I was up for renewal and only when I reached out did they lower my renewal by $1800. Wish they would accurately re-evaluate rates at the time of renewal.

They get the job done. They have been there for me.

Excellent service and monthly payment.

GEICO used to be the head honcho to me, but now the prices are out of control. I have been browsing around for another car insurance company to deal with.

Good but expensive.

It is too expensive for the coverage I have.

Too expensive for an experienced driver over 60.

They don't give discounts for seniors or if you barely drive your car.

Geico gradually increases your insurance rates, despite claims.

I dislike Geico car insurance. I tried unsuccessfully to pay them five times, but they ignored me. My car insurance policy letter said my policy was canceled on 3-13-2026. I was trying to renew for the date of 3-10-2026, starting in late February to be ahead of time. Geico canceled my policy, claiming my bank would not pay, but the bank said Geico did not try. Then, on 3-24-2026 at 12:01 AM, a Geico letter said my policy cancellation was reinstated from the previous cancellation date of 3-13-2026. In 10 minutes, I acquired Progressive car insurance. That day, my bank said Geico accepted my payment. Now I have the difficult task of getting my payment back from Geico, who said twice in letters that my car insurance policy was canceled.

They raised my policy from $234 to $372 without any prior notice.

Don't use them as my insurance climbed from $112.00 to $147.00 with no tickets or accidents on my record. I was given ZERO warning that my rates had increased and no explanation as to why.

This company doesn't give me any options. They increase their policies and prices without any explanation to customers.

I feel like if you have full coverage and your car gets stolen and destroyed to where it's not even drivable, you should definitely get 30 days of rental car coverage, because that's what comes with it. But if they declare it a total loss, they only give you 3 days, which is not enough time to buy anything. And then you cannot buy anything with only four thousand dollars. All the items that were stolen from inside the car equaled about six thousand dollars, and I did not get compensated for them. Also, your prices are very, very high.

Very expensive and rising prices.

Extremely expensive and no incentive to stay with them.

They lied to me when I had an accident and I was deemed 10% at fault. They promised I wouldn’t get a rate hike. That’s true… they dropped me.

Poor. Quoting me over a thousand a month? No thanks. Went to Progressive instead.

I have been with them for over 10 years, and after one minor accident, my monthly premium has increased by $125.

Very expensive for very low coverage.

Okay, but the prices they charge are ridiculous! Definitely very disappointing considering we have great driving records.

I've heard the longer you stay with a vehicle insurance policy, the more they keep charging you. This seems to be the case with Geico.

I didn't have a discount with them the whole time I was with them. Every year my insurance went up, and when I asked them why, they told me that was their policy.

Mediocre. I had 4 non-fault accidents, 2 hit-and-run accidents ($500 deductible each, not my fault!), and 2 accidents (100% the other driver's fault, not my fault!), and they raised my insurance cost! 😞 I have been insured with GEICO for almost 10 years. Not happy, but I must keep insured by law!

Better coverage and lower price than Geico. Highly recommend.

I am disappointed with Geico. After being a customer for 22 years with 3 kids and 3 cars, they canceled my policy as I was searching for a new carrier.

If you want to pay a high cost for full coverage, pick Geico and Progressive.

I got rear-ended and never filed a claim with Geico. The other party was at fault, but Geico increased my policy by $400 for 6 months.

After 2 accidents, and I'm a very careful driver. I can't tell you the last time I had a ticket. I'm on a fixed income, and now my rates have skyrocketed. I'm 64 years old. I need to find cheaper insurance.

Too expensive for basic coverage.

I would not use Geico again. I had them for over 15 years and they refused to work with me. I went to another reputable insurance company and got my full coverage insurance for half the price.

$2600 a year is too high. I've only had one accident with this car, and it was a single at-fault incident.

It is very expensive; the Geico Auto help is very good.

Make sure they explain the policy thoroughly before you sign!

It's too expensive for the bare minimum coverage.

I have no online access. I don't receive emails. The policy is way too high for a 2021 car and good driving record. Almost $300!

I was drawn in with a low rate, then they increased it on me in 3 months.

After being with Geico for five years with no claims or accidents, they almost doubled our rates. They are about the money, not the customers.

Expensive, good service, very good mobile access.

My car was hit in the US Bank parking lot while parked. I filed a claim but have heard nothing from Geico.

The price increases significantly every 6 months.

Geico quoted me a 6-month price. I paid the bill, then they raised it by $300 after I had canceled my current insurance. I would never recommend GEICO.

Very, very hard to work through. We have an antique computer and cannot print PDF files, on and on. Your claim reps were very good. I asked them to send everything through the US mail, which they have so far. We had a very hard time with the safe drivers school as my computer system does not seem up to the needs. Anyway, got through it and hopefully y'all have received a copy. Been with you for 40 years, so we do think well of you.

Make sure you know the final price is the one quoted. Geico nickeled and dimed us after we agreed on a policy fee.

Too expensive.

I started paying $168 with GEICO, and now it's $296. I've been with GEICO for over 5 years. Not worth it.

Geico raised my rate without providing an explanation.

Not great. The price was really too high in the beginning. Now they want to increase it because one person doesn’t use the Drive Easy app, as it’s too hard to stay connected to it.

They keep increasing premiums. Now, after 5 years, they are hundreds of dollars more.

Unreal how long it took to even get through the process. First, I had to take pictures. For some reason, they don’t send anybody to look at your car anymore. That took a day. Then I had to email everything to some office, and it took four days for that person to get back to me. Another afternoon and the next day to get a Rent-A-Car. Also, it was almost impossible to pick a car. I ended up having to spend 20 extra dollars a day because it was a larger car. Today, the process has taken almost 2 weeks, the car is in a shop, and no one from GEICO has called me for over a week. Really a very bad experience with GEICO. I’ve been a customer for 30 years at least, and I’ve never experienced this lack of care from anyone else.

I wouldn't suggest Geico to anyone. All they've done is increase my insurance rates for no reason.

They unfairly raised the price without notifying me, and my payment ended up being around $300, leading to a cancellation.

Things started out well with a good price for the vehicle coverage. The problem arose after my son was involved in a no-fault accident where he was struck by another driver. Geico paid a claim to have the vehicle repaired but failed to pursue the other driver who had run the traffic light. Then, out of nowhere, they dropped coverage for the vehicle, citing the accident as the reason. After years of payments without ever being late or missing a payment, this is how they treat a long-valued customer. It shows no loyalty from the company.

Our rates doubled within a few years, even though we have a clean driving record.

I have had to make two customer service calls, and they were great! The app is very easy to navigate and understand.

It is too high considering I have no DUIs, no accidents, no claims. I've just been paying a lot of money, and I'm thankful I've never had an accident or anything, but I think I should get a better plan than what they're giving me. As far as money-wise, they're charging me too much for my plan. I have found a couple of other options that save a little bit more, but I've been with Geico for almost 30 years, and they're doing me this way.

GEICO is unbelievable with their rates. We have a 2017 Chevrolet Silverado and a 2014 GMC Terrain. My husband drives approximately 2 miles one way four times a week to work. My Terrain hardly ever leaves the yard. I’m retired, so it only goes when I need to go shopping, which is maybe 4 miles from us on occasion. We currently pay $173 a month for these vehicles. My husband has no tickets. I have a ticket from approximately three years ago when I was backing out of a parking space and a lady came around the corner real fast and hit me, so I’m assuming this charges against me. But anyway, I’m very unhappy with them.

I've had 3 increases in the first month of my policy. I canceled and moved back to my previous insurance company, which even lowered my previous rate, and my monthly payment decreased by over $80 a month on a 6-month policy. I was with GEICO over 6 years ago for 7 years with excellent coverage and customer service. I'm highly disappointed with the present GEICO.

Rates every six months are much higher.

I was quoted $210 per month, but since then the cost has increased to over $500 with no explanation. I've repeatedly sent messages but received no response.

I pay way too much despite having a great driving record. They are charging me more based on where I live, and the worker says driving doesn't matter.

So far, so good. Better rates than Geico.

GEICO is too expensive for what they offer! That’s why I am looking for a new insurance company for my next 6 months.

I was late on my payment, and that caused it to at least double. I'm on a fixed income, so coming up with more money for insurance is just not in my budget.

Customer service is lacking. You have a better chance of driving 10 miles on any interstate and not seeing a bad driver than getting to talk to a real person. The AI is what you interact with. Prices keep going up even though I've never had a claim. Why?