Is GEICO A Good Insurance Company? Reviews From Over 19,415 Customers

They are the best; no one can beat them. They are very helpful and support you 100%.

Competitive rates, user-friendly website.

They have been prompt; however, prices continue to rise.

It's hard to beat their price. Great app.

I haven't had a claim in all 68 years of driving, yet every insurance company in FL is too expensive.

Except for relying more on AI instead of first talking to a human, this company is "top notch": they have made changes that fit my budget better and handled my (now deceased) husband's claim several years ago very professionally, even though the other party was unhappy at first.

I have had no claims, but I have been satisfied with customer service and premiums.

Hunter Mays at the Bentonville, AR local office is thorough, kind, and gets the job done quickly. Thank you, Hunter.

I have had Geico for over 30 years. I took a break once to save money and immediately regretted it and went right back. They are worth the money for the customer service alone.

My main complaint is that they keep raising the rates even though I had no accidents or claims.

Good experience, but it costs too much!

I would say it was very satisfying and very courteous. I have been recommending you to all my friends and strangers that I have spoken with.

All good but seems expensive.

They are very professional but friendly.

They have been great, but prices are going up.

I've been with Geico for years and have had very few claims, if any! Their rates are very high, but most others' rates are high as well. It seems like my rate should go down as a 'valued customer'!

I love their prices. I have full coverage on a 2002 Chevrolet Z28 Camaro and a 2006 Ford Econoline van. A price nobody can beat: $117.00 per month. It has a few exclusions, like hospital coverage, but I got roadside help. They are well built. It would take a boulder to crush them. No boulders in Georgia.

Excellent experience.

Mostly very good. I was taken by surprise by the "Roadside Assistance" rider on my policy that allowed only 3 assistance calls before the cost came out of my pocket. Firstly, no one told me about that little detail, and secondly, they actually left me stranded! I was angry and hurt. I have been with GEICO for many years.

Geico is very expensive. Had I known that my claim would double my insurance rate, I would have paid cash to repair the damages.

Good experience, but sometimes I can't get what I need on the app. I also have difficulty getting a live representative.

I've been with them for over 30 years. No points, excellent driving record. My truck gets older, and I expected the coverage price to go down, but it just goes up. I'm ready to change, but old habits die hard.

I could have gotten a better price with Allstate, but I have been with Geico for some time now, so I stuck with them. Geico won't cut anyone a decent deal unless the person complains a lot, and I didn't do that!

Make sure if you add a car to check and see if they automatically turn on roadside assistance or anything else.

Positive energy, good communication, professional and intelligent customer service.

Professional, great customer service.

GEICO is a very good insurance company. I keep checking once in a while to see if there is any money to be saved with others, but no one has ever been low enough to warrant a change.

Good for now, I wish my insurance was less.

It's okay. I've been with Geico for many years. I would like to look around but I'm afraid of being canceled.

Unable to lower price. GEICO roadside poor service.

I have a good experience with Geico. It's very affordable, and that's what a lot of people are looking for. My tip is if car insurance were lower, the insurance companies would have more customers, which would equal more money for the companies. Definitely, I would refer Geico to anyone; just give it a try.

They're a good company, but they kind of lowballed my car's value after it got totaled.

I would be honest and tell my friends that Geico is excellent to work with, especially when it comes to processing claims!

They were fast, friendly, and only asked me questions that needed to be asked.

Their insurance is too high; the rates go up every year just so they can add to their pockets. It's sad that you have no choice.

They don't raise rates after 6 months.

Stay away, they always increase the price of the policy.

When I moved to NC, they were rated the best in premiums, so I went with them. But of course, every company just has to raise their rates every year. I am a senior and drive very little, so I was wondering if any company would have a less expensive rate, even though GEICO is still one of the most affordable. I'm still looking but not expecting much.

Good company but above average cost-wise.

GEICO, when I contacted them directly and not through an online rate quote service, was very well priced—considerably lower than other offers and included uninsured/underinsured coverage where others had not. I was so impressed with the rates and the full explanation I was given about the policy that I paid in full.

I’m very happy with their quick response to my car damage and getting it fixed.

Great

Easy to sign up. Excellent customer service.

Great service, good prices.

I always put GEICO down because of the commercials and the one time 20 years ago I tried to get insurance from them, they were so much more than what I was paying. I figured, okay, it couldn't hurt to check them again; it's been 20 years and my current insurance was ridiculous in price. I checked with GEICO and I seriously thought this was a misprint. I checked and checked again, and they saved me $630 for 6 months over what I was paying before. The amount I save in a year is almost the amount I was paying for 6 months with my old insurance. I am so glad I got over myself and decided to keep an open mind. Thank you, GEICO.

I haven't had to use them for any claims yet.

Go with Geico because they are the lowest priced.

We have had Geico now for over 10 years and have been pleased with the overall service, but unless our kids went off our insurance policy, our rates never went down, no matter what additional discounts we added on. Now we are down to three people and are still paying close to $750/month, so we started to get quotes for a better rate since longevity or loyalty does not get us any perks.

It was okay, but the rates are going up.

Good coverage.

I switched from Progressive because my rate kept increasing, and now Geico is doing the same.

Been good thus far. I'm covered. Not happy with the price. Progressive was even worse with the price.

Lowest prices I've found. Wish they were cheaper as I'm on a fixed income and hardly drive.

My experience has been very good, but I wish I could lower my premiums. That is the reason I am looking to other companies.

They helped when my previous carrier, Mercury, failed through no fault of mine. I had received a renewal email for the new coverage period and a payment processed email. I entered the correct expiration date myself online with their agent on the phone with me. The agency had been using my updated card for several months for my homeowners insurance. I did not realize until the state sent a letter with a notice that I was driving without car insurance, resulting in a $25 fine. This resulted in a lapse of coverage, my first since I started driving at 14. This will cost me $500+ over 5 years.

I went in looking to lower my rate with the same coverage. Geico had the lowest. The only other one was USAA, and they were the same.

Make sure all coverages are correct and then compare prices. Geico was the lowest.

Great customer service and roadside assistance. They start out with low prices, but the price increases over time and never decreases!

After 6 months, I switched to a company (a large insurance company) that offered a lower price with more coverage. I believe they should value their customers and at least try to match the offer, but they didn't. I would have stayed with Geico if they had the same price as their competitor.

It has been a positive experience.

It's much too expensive!

It's too expensive and they are too punishing for minor accidents.

My rates for my car insurance were significantly increased. I also had a renter's policy with them, and when I needed to cancel it, I was told that doing so would raise my car insurance even more.

It's too expensive with a rate increase every billing period. I recommend getting quotes from different companies.

So far, it's okay, but it's time for a change. Also, the monthly payment never changes, even with a decent driver.

They charge twice as much as other providers.

Absolutely horrible. I signed up for a policy, paid, and got my policy active. Terrific. However, 9 days in, I had to file a claim because I backed into a guardrail. That was my mistake. After filing the claim and getting it approved, Geico decided to either cancel my policy or triple my premium. They cited an elevated risk as the reason. I found it shady that they could just unilaterally pull the rug out from under me just for filing a claim.

If you have other options, I'd recommend considering them. Geico seems to cater to people who can't find regular insurance. I'm not sure how I ended up with this company. They initially lure you in with low insurance rates. I started at $85/month and am now paying $228 a few years later for a car that has numerous safety features. I have no accidents or tickets in over 50 years, no DUIs, and I drive less than 5,000 miles a year. They don't seem to take any of that into consideration. It appears that they base your insurance on the rest of the state and how many accidents, tickets, or claims they have. It doesn't seem to matter if you're a great driver. It's frustrating that the insurance rates of responsible drivers are affected by those who cause accidents or get tickets. I can't think of any positives about this company.

They're a good company if you have plenty of money. They don't offer any discounts or breaks. When you file a claim, it takes them forever to process it. They tend to ignore big claims altogether. They don't give you enough money back on your claim to repair what you have damaged. They always opt for the cheapest route.

I have been paying way too much considering how little I drive. I work every day and I am only 5 minutes away from work.

Their rates are too high.

Whether you have an accident or not, Geico could increase your insurance.

Compare with other insurance providers before purchasing Geico.

The advertised discounts never materialized. For example, I signed up for auto pay to keep my full coverage rate at $1,300 twice a year, but it still went up to $1,600 without any means to discuss the issue with a live service representative. All attempts to speak with someone were thwarted and obfuscated by voice menu directives.

Beware of the auto-pay feature and make sure to read the fine print.

It's way too expensive.

Despite no accidents, no tickets, and driving under 1000 miles per year, the rates are still high due to inflation.

I'm retired and don't drive much, but my insurance hasn't decreased.

I've been with Geico for over 10 years, with no accidents or tickets. I recently moved, and my rate almost doubled. I'm switching to State Farm.

If you're searching for more affordable insurance coverage, don't be fooled by GEICO's ads. Their rates are not as affordable as they used to be. It was a pretty good insurance company years ago. However, after Warren Buffet purchased the company, it has become nothing but a profit-driven business. They don't seem to care about your safe driving record or loyalty of 8 years.

My rates increased even though I haven't had any accidents. However, because my credit score dropped, my rates doubled.

I had to choose GEICO because the other options were too expensive. I believe my perfect record played a role in my selection, but they increased my premiums by over $200 in the past year, which led me to look for a better deal. I mostly use a bike and only use my vehicles for doctor visits and material handling.

Their customer service is awful. They're rude and difficult to deal with. They overcharged me for months, claiming I lived in NJ when I didn't, in an attempt to get higher rates. Every few months, they required me to send photos of my cars, bank statements, credit card statements, and copies of my vehicle registrations. Their staff is highly incompetent and I wouldn't recommend them to anyone.

They don't seem to care about offering lower rates, even when you mention the year of your car and how much you paid for it.

The price of insurance has significantly increased and the attendants don't negotiate prices.

The price is too high for retired people.

I hardly ever drive or go anywhere, so I am searching for insurance that will give me a break for putting no mileage on my car because I am hardly ever on the road.

The rates are significantly high compared to other providers, even with a clean driving record for over 20 years. Despite being hit in a parking lot and initially being told I was not at fault, they later changed their decision and charged both parties involved. Following this incident, my rates increased to the point where they were as high as my car payment.

Don't get it. Try to find cheaper insurance for a better value.

My advice would be not to use them. They are far too expensive.

I'm paying $97 to $98 a month for a 10/20 coverage!

Very poor customer service. They are not open with their customers. No explanations. I would never apply to Geico again or recommend them!

They raised my rates without any prior notification or explanation.

They started out great, especially when I switched from Progressive, which was horrible. However, the bill started to gradually increase, and eventually, they wanted payments every two weeks. I believe insurance is a scam.

They are very expensive. Try to find a better offer.

This year, they raised the price of my two-car coverage, which is disappointing.

My insurance rate increased significantly, going from $100 a month to $340.

Don't purchase it unless you're wealthy.

I'm not entirely sure because I go through an agency. I haven't spoken to anyone on the Geico team, but I just don't think I need to be paying high car insurance even though I had a fender bender in December 2023. I have had a clean record for over 16 months.

Their rates are too high for a veteran with no tickets or accidents.

The price increases with every renewal.

They are quite expensive.

It's difficult to deal with them if you happen to have an accident. The vehicle has been down for 5 weeks and there's still no compromise. This is a working vehicle and we're losing $8,000 per week in revenue.

It's becoming increasingly costly!

Cheaper than all other quotes I have received.

They increased my coverage due to a registration error, even though it used to be less.

I would never recommend this to anyone due to its poor coverage. I got into an accident and when I went to file my claim, they said I had opted out of collision coverage. I can't understand why I would ever opt out, especially since I had collision coverage when I originally signed up.

Geico's policy prices are too high. I'm very unhappy with the quotes.

They are reliable. I have hit two deer and they fixed it both times without any problem. However, they can get expensive. You need to have a good job to afford it.

Their prices are too high.

At first, I thought Geico was great! However, they kept increasing the rate. Then, when I had an accident, they increased the rate even more and gave me nothing for my car, even though it wasn't my fault. The car is 21 years old and I hardly drive it. I'm 83 years old and I'm not happy at all!

Too high for car insurance.

The service is very good, but the cost keeps increasing.

The monthly rate for a 2016 model is too high. I'm on disability with limited income.

My premium should be lower, my accidents are off my record and I drive a 2011 Acura.

Very expensive.

I have been a loyal customer for over 40 years, but I'm finally realizing that they're not providing me with the best value. I'm looking forward to exploring other options.

The rates are too high. I have had no accidents or tickets in 30 years, yet the price still goes up.

The policy went up too high.

They charged me extra money for a windshield claim we made with a previous insurance company 4 years ago. I'm still waiting to see if they approve us for coverage.