Is GEICO A Good Insurance Company? Reviews From Over 18,084 Customers

I had GEICO for years, then went to State Farm for the same price but it included tenant insurance. However, after an accident, my payment tripled, so I went back to GEICO. They gave me a great discount. Thank you very much for your discount. I was with you for many years. I wish I never left.

I had a good experience with a claim, but I think I am paying way too much.

Very good, best rates.

Overall, Geico's service has been above all the other insurance companies. Not to mention, their costs are much less.

They raised my rates even though I never go anywhere.

Recently laid off, I was just exploring other options to see if I could get a break on insurance.

No fuss on my claim, expedited things so I could get my truck fixed quickly and back on the road. Extremely helpful and courteous.

I've always had a good experience with GEICO.

Very good but becoming expensive.

Geico is a good company; however, they are a little rough on people who get into accidents. I thought that's what insurance is for.

Great savings, coverage, and customer service.

Amazing! Everything got done so efficiently, great communication, amazing adjuster, just seamless!

Best price I could find by hundreds, but not cheap.

Expensive.

Very responsive and very helpful any time I had a claim.

Geico is good.

As with any insurance company, they do care about loyalty. The longer you stay with them, the premiums keep increasing. Always shop around when it's time to renew. This applies to any insurance company.

It was affordable for me.

I always inform my friends and family of good values I come across. Geico is a company that I refer them to for insurance purposes.

No one has beaten their coverage and price yet.

I have no complaints with Geico as I have been with them for 10+ years. However, I would love to see a rate reduction, as I feel like I am paying way more than I should be for full coverage on my current vehicles.

They are fine to work with. They are just expensive. $1500 a year for a 2008 car that had 70,000 miles on it seems excessive to me.

The customer service reps did a great job ensuring my problem would be resolved even while I was a difficult customer.

Geico is the best. I was paying three times as much through Progressive, and I got my quote from GEICO and switched right away.

Every six months, with no accidents or tickets, my policy goes up. I’m getting tired of it.

Found the cheapest rate offered, but after 6 months of no issues, I would expect a discount.

I have had a good experience with them until they doubled my monthly payments from $221 to $412 a month. This is the only negative thing I’ve had with them.

Great service.

GEICO is good but so expensive.

Consider obtaining insurance elsewhere. Representatives are rude, arrogant, and unprofessional, and they often hang up when you ask challenging questions. They frequently make changes to your account without your approval or authorization. They change premium amounts and never explain why. I've been waiting to speak to a supervisor to understand my situation, and although my account has been escalated and has many discrepancies, no one has attempted to contact me about the issues caused by the representatives at GEICO (checked and verified by recording). I need insurance and need my account investigated! I don't have time to look for another company, but I may have to because I'm not getting anywhere, and every day GEICO adds more to my payments without explanations. It's very frustrating and unprofessional. They should treat their loyal customers with respect.

All was well until I attempted to get a discount for very low mileage use, and the customer service response was poor and not helpful.

Reasonable on cost but could be better at handling claims.

I have no complaints. I have loved them so far.

Very nice people.

I liked Geico until I had an accident. I backed up into a dumpster that was very low and I couldn't see it. Now I am paying about 50% more for insurance.

It was cheaper than Progressive.

Very pleased with all aspects of the company.

Tuve que cambiar de seguro porque la póliza me aumentó muchísimo por un pequeño choque en un estacionamiento. Creo que deberían cambiar esa política de penalización o ser más equitativos con los recargos. Nadie quiere tener un accidente. O analizar bien si fue una imprudencia para no castigar a todos por igual.

Prices are high for the policies I have.

There's no better insurance company than Geico.

Keep shopping around every year to get the best deal and coverage.

Very good starter company.

Expensive!

Very good; however, they raised the cost several times without explanation.

I need a lower-priced auto insurance than what Geico is offering me as a senior citizen who doesn't drive every day. I only use my car possibly two times a week.

I recommend it for everybody.

Probably the cheapest, but they raise rates every 6 months.

Excellent company, but rates tend to be high when you now drive less than half of what you used to.

They are great with bundled policies.

GEICO was great, but the price was too high. I’m 59 years old. I started with GEICO 6 years ago. When I added my son 2 years later, it started at close to $400. Over the last 4 years, it has come down, but it’s still too high, even when I changed from full coverage. So I looked around and went with another company for the same insurance that I had with GEICO.

Good company with very good customer service. You will not go wrong with GEICO.

GEICO is good. I just wish the rates were better.

Cada vez le suben el pago. Si es así, trataré de buscar otra compañía.

They raised my rates significantly just because of an address change to a city next door. It's very hard to talk to a human with them.

I've been with them for years. I have full comprehensive coverage including collision and pay less than $125 per month. I've never had any problems with them!

I have never had a bad experience.

Love Geico. Best insurance company I’ve had. Easy to work with and great value.

Great, no problem.

Hola, GEICO es una compañía confiable. Tiene un buen equipo de trabajo. Me gusta, excelente.

I have had GEICO for 15+ years. They are very good, but their prices are too high.

I would not recommend this to anyone. No matter how long you've been with them, your rates will always increase. I'm currently looking to change insurance companies.

Geico removed me from the policy after 25 years with them due to two consecutive accidents that were not my fault.

The prices have become too high. They are just another broker, not an insurance company. I don't think they strive for better rates, even when you bundle.

This is not a good company to insure with. It felt like a bait and switch. They gave me a decent price initially, only to increase the price by $300 three months later.

It's terrible. They charge $381 a month for minimum coverage with no flexibility. It feels like Geico is ripping off kids who can't afford it.

They have been charging me excessively, even with an SR22 for 1-1/2 years.

They are too expensive and I can't afford it.

They don't help with car accidents.

Always compare rates. Once you become a customer, the rates increase dramatically. Low rates are offered to new customers only. All auto insurance in Florida is ridiculously expensive and overpriced.

I'm not happy with GEICO. They raised my rate from 111 to 174. I feel ripped off and very disappointed with them. I'm currently looking for another insurance company.

The insurance is overpriced and the customer service is poor.

Don't go to them, they are very expensive.

I attempted to call about 10 times last week and never got a human to answer the call. This is very frustrating! I'm considering switching from you as my auto insurance company.

They are too expensive.

Too expensive.

They cancelled my insurance without taking the time to inquire about certain aspects.

The app is not working properly and wouldn't let me switch out cars as it should have. Am I expected to call customer service? I spent six hours negotiating at a dealership on Friday and my wisdom teeth are causing me severe pain. I have no patience for talking to other people at the moment!

You know, when I first got Geico, they were very competitive. But it seems they just keep increasing their prices.

It's terrible. They don't offer accident forgiveness, even though I haven't had an accident in years.

Shop around, my rates were way too high compared to others.

In the past, it wasn't always easy to get hold of them. When it came to claim adjusters, I didn't feel like I was being kept up-to-date. I had to go through numerous calls, automated systems, and holds to get answers.

Geico is too expensive, consider searching somewhere else.

So far, the rates are better than most.

They have hidden fees. The amount keeps going up every month.

As a 74-year-old woman living in a senior community, I have had no accidents or claims in 12 years and maintain a safe driving record. Yet, I am charged $187.00 per month.

My husband had his first accident in 63 years, and our insurance premium increased by $600. We found this to be unfair. We are planning to switch to another insurance company and wouldn't recommend this one to anyone.

The rates are too high!

The customer service is poor. They won't even provide a straightforward answer to a simple question.

Your insurance should not cost as much as your car payment each month.

My homeowners and bundled auto insurance increased by over $950 from one year to the next, despite having no claims or tickets. I found better insurance coverage with State Farm, which was over 50% cheaper.

If you prefer speaking to a human, GEICO might not be the best choice for you.

I've been with Geico for 8 years and I just can't afford to keep paying what I'm paying. Other companies are $50-80 less a month. There's no loyalty.

Geico unexpectedly increased my fee. The reason given was a general price increase, which doesn't seem fair. I would understand if I had an accident or ticket, but a blanket price increase affects all customers.

It's way too expensive.

Expensive.

The customer service is rude. They lie about the policy and increase charges without notice.

Way too much money.

It was a horrible experience. They raised my rates when someone else hit me, which is actually illegal in Florida. I didn't even use my insurance for the claim. The other party's insurance paid both claims.

I have been with GEICO for 30 years. My wife had an accident in December 2024 and our rate increased by $1000 a year. What happened to the money I've been paying for 30 years?

Don't have an accident. If you do, it's strike one, and you're out.

It's too expensive.

I've been with this insurance company for 18 years and never made a claim. However, renewing the policy every 6 months and going online was always a hassle. Despite multiple requests, getting my proof of insurance cards mailed to my address was a constant headache. The insurance was too expensive for me, especially considering I never made a claim. There was one instance where another driver backed out of a parking lot and hit my back panel. Her insurance paid for the damages, but my rates with this company still increased!

The increase was too high.

The worst. They are crooks.

I am happy with Geico. The only reason I have been checking other companies was because I thought I would be able to get a lower cost. Up to now, Geico is the best.

GEICO was good when I first signed up with them, but as prices increased among the larger insurance companies, the quality decreased. I discovered that two of my vehicles didn't have the insurance coverage I thought they had, and they more than doubled the price for a stored vehicle. Therefore, it was time for a change.

Geico and I agreed that at this time, I didn't feel they were living up to the expectations I had when I first joined. The customer service has gotten worse over the past year!

Their customer service is terrible. They could at least make you feel like they care and will try to help you, but they did not when I had to call in. They were rude and condescending.

We've tried several times to get our rates lowered. Despite being faithful customers for 10 years, we hit hard times and needed help. However, they refused to lower our rates, offer military discounts, or provide a noticeable senior discount in our premium. It's terrible!

It was priced well at first but became expensive over time.

They keep raising my monthly fees.

I wouldn't recommend buying any policies from this company. There are long wait times on telephone calls without any resolution of the issue. Technical issues were mentioned each time I tried to change our policy to save money.

Geico's discount policy is neither transparent nor well administered. Expect to be told that there is an inexplicable issue that invalidates the discount you were promised.

It's too expensive.

The insurance is too expensive.

They doubled my premium despite my clean driving record.

My prices keep increasing without any reason or explanation.

They are too expensive.

Stay accident-free or your rates will be high.

Paying too much.