Is GEICO A Good Insurance Company? Reviews From Over 18,084 Customers

Great service, good prices.

I always put GEICO down because of the commercials and the one time 20 years ago I tried to get insurance from them, they were so much more than what I was paying. I figured, okay, it couldn't hurt to check them again; it's been 20 years and my current insurance was ridiculous in price. I checked with GEICO and I seriously thought this was a misprint. I checked and checked again, and they saved me $630 for 6 months over what I was paying before. The amount I save in a year is almost the amount I was paying for 6 months with my old insurance. I am so glad I got over myself and decided to keep an open mind. Thank you, GEICO.

I haven't had to use them for any claims yet.

Go with Geico because they are the lowest priced.

We have had Geico now for over 10 years and have been pleased with the overall service, but unless our kids went off our insurance policy, our rates never went down, no matter what additional discounts we added on. Now we are down to three people and are still paying close to $750/month, so we started to get quotes for a better rate since longevity or loyalty does not get us any perks.

It was okay, but the rates are going up.

Good coverage.

I switched from Progressive because my rate kept increasing, and now Geico is doing the same.

Been good thus far. I'm covered. Not happy with the price. Progressive was even worse with the price.

Lowest prices I've found. Wish they were cheaper as I'm on a fixed income and hardly drive.

My experience has been very good, but I wish I could lower my premiums. That is the reason I am looking to other companies.

They helped when my previous carrier, Mercury, failed through no fault of mine. I had received a renewal email for the new coverage period and a payment processed email. I entered the correct expiration date myself online with their agent on the phone with me. The agency had been using my updated card for several months for my homeowners insurance. I did not realize until the state sent a letter with a notice that I was driving without car insurance, resulting in a $25 fine. This resulted in a lapse of coverage, my first since I started driving at 14. This will cost me $500+ over 5 years.

I went in looking to lower my rate with the same coverage. Geico had the lowest. The only other one was USAA, and they were the same.

Make sure all coverages are correct and then compare prices. Geico was the lowest.

Great customer service and roadside assistance. They start out with low prices, but the price increases over time and never decreases!

After 6 months, I switched to a company (a large insurance company) that offered a lower price with more coverage. I believe they should value their customers and at least try to match the offer, but they didn't. I would have stayed with Geico if they had the same price as their competitor.

It has been a positive experience.

We've been with them for 35 years and overall very pleased with the service. As of late, the customer service has fallen off and we haven't seen a decrease in our policy even with our perfect driving record and we've never been late on our payments. We, my wife and I, feel it's past time to shop around.

Because of my accident a few years back, they continue to charge me $163.12 a month. It doesn't seem like my monthly rate will ever change.

Geico is very good, but like everything, their prices are up.

They stayed pretty stable price-wise, but I'm dropping them for a much better deal.

Their app is great! They are quick to respond when needed.

Very responsive whenever I have needed help.

Geico is a great insurance company. However, the pricing could be a little better. Super customer service!

Great customer service. Very helpful if you’ve had an accident. The policy is too expensive, although the cost is less than other insurers.

They are a 5-star company all the way around and have the lowest rates out of the six I have looked at.

Easy to work with.

Good solid company.

I've had a great experience with them. I initially thought they were a little high, but I've found out that nobody else can come close to their rate.

Be prepared for your monthly price to increase every time at renewal.

All good for over 50 years.

Thank you for your service.

GEICO has the best rate for the coverage I need. Their customer service can be hit or miss, but for the most part, it has been good.

We are looking for a better rate as GEICO has raised our rates twice now. But they are a good insurance company.

My experience with Geico has been good, but my premiums are very high due to claims.

Take the time to compare rates. It is worth it.

Geico is expensive for one person who doesn’t drive much.

There was no problem. If I had a problem or a question, it was rectified. Howard, who was our service representative, was helpful. My son is the reason I don't have it now.

I enjoy being with the company.

They have always been ready to help. Ready to go back for sure.

Any dealings I have had with Geico have been excellent, so I am pleased with Geico.

Geico is great to deal with and has good reviews.

Good through the years, but the cost keeps increasing.

I have been a long-time customer, and my rates keep going up. For a person who has a clean record, it's not fair.

Never had any problems, only used roadside assistance once.

I like their services, but I am 75 years old. I have never had a ticket or a DUI since I got my license at 21 years old! I am paying too much for coverage for what I have. That’s why I am looking to change.

I thought they were ripping me off until I got other quotes, then realized Geico has way cheaper rates.

Okay. I wanted a discount for seniors and retired persons.

I feel that when other companies' prices are going down, so should GEICO's. I have been with them for years, and they have taken care of me well. I was looking for cheaper options since they advertise that you can get a lot cheaper rates. They even offered until they noticed I had an account with them. I don't average 50 miles a day and have no tickets or DUIs ever.

Good company but costs too much.

I am just looking for better rates and a 1-year payment option, not 6 months. I signed up for no spousal coverage and sent the signed document in, but Guiko sent an email stating they do not have it. I do not want it! Guiko does not offer 1-year insurance or even combine my policies—I have a truck, side by side, and rental property (I own the property but have it in an LLC). Sole owner SLLC.

I have been with Geico for quite a while but haven’t filed any claims. I do think they are a good company.

Geico has always been good. But I have a flawless record over 40+ years, I drive 10 miles a week in a car valued at $1000. I’m on a very low Social Security income, but my rates still rise. Why is there no low rate for low mileage and a perfect record? I am very discouraged and am looking for some other option. Sad.

Geico is canceling my car insurance because I had a weather-related accident. I don't think it's fair!

I was a 35-year customer and was given no consideration for a reduction. If other companies can give me the same coverage for half the price, then something is wrong. GEICO is supposed to work with military veterans. They were not willing to change, so I was left with no choice but to change companies.

I've been with them for over 10 years. They have good customer service, and I've never had any problems.

Not much to complain about except for the ridiculous price increase of over 30%.

The initial 6-month premium was competitive; however, the next 6-month renewal amount was not, even though I have never had any insurance claims.

Excellent experience. They handled everything very professionally and answered all my questions. They took care of me and I could not have asked for better service. The friendliest people ever.

Never had an issue with a claim or price.

They raised my rates without any prior notification or explanation.

They started out great, especially when I switched from Progressive, which was horrible. However, the bill started to gradually increase, and eventually, they wanted payments every two weeks. I believe insurance is a scam.

They are very expensive. Try to find a better offer.

This year, they raised the price of my two-car coverage, which is disappointing.

My insurance rate increased significantly, going from $100 a month to $340.

Don't purchase it unless you're wealthy.

I'm not entirely sure because I go through an agency. I haven't spoken to anyone on the Geico team, but I just don't think I need to be paying high car insurance even though I had a fender bender in December 2023. I have had a clean record for over 16 months.

Their rates are too high for a veteran with no tickets or accidents.

The price increases with every renewal.

They are quite expensive.

It's difficult to deal with them if you happen to have an accident. The vehicle has been down for 5 weeks and there's still no compromise. This is a working vehicle and we're losing $8,000 per week in revenue.

It's becoming increasingly costly!

Cheaper than all other quotes I have received.

They increased my coverage due to a registration error, even though it used to be less.

I would never recommend this to anyone due to its poor coverage. I got into an accident and when I went to file my claim, they said I had opted out of collision coverage. I can't understand why I would ever opt out, especially since I had collision coverage when I originally signed up.

Geico's policy prices are too high. I'm very unhappy with the quotes.

They are reliable. I have hit two deer and they fixed it both times without any problem. However, they can get expensive. You need to have a good job to afford it.

Their prices are too high.

At first, I thought Geico was great! However, they kept increasing the rate. Then, when I had an accident, they increased the rate even more and gave me nothing for my car, even though it wasn't my fault. The car is 21 years old and I hardly drive it. I'm 83 years old and I'm not happy at all!

Too high for car insurance.

The service is very good, but the cost keeps increasing.

The monthly rate for a 2016 model is too high. I'm on disability with limited income.

My premium should be lower, my accidents are off my record and I drive a 2011 Acura.

Very expensive.

I have been a loyal customer for over 40 years, but I'm finally realizing that they're not providing me with the best value. I'm looking forward to exploring other options.

The rates are too high. I have had no accidents or tickets in 30 years, yet the price still goes up.

The policy went up too high.

They charged me extra money for a windshield claim we made with a previous insurance company 4 years ago. I'm still waiting to see if they approve us for coverage.

They perform their duties adequately, but the bills increase because of other people's poor driving skills.

I do not like their price hikes.

We have all been taken advantage of by being overcharged for years. The prices are burying me. I have a limited income and no more choices to help me. No one seems to care. Seniors are drowning.

I wouldn't recommend using GEICO. They increase rates without providing any explanation, while other companies' rates are dropping.

Autodraft is unreliable.

They are okay, but they don't offer any discounts for safe drivers, even those with no DUIs. Despite the vehicle having safety features, they seem to be overcharging. This feels like they are getting their money back on mechanical repairs.

They are too expensive for what's offered.

There's no recognition of my age, distance driven each year, or safe driving record. Rates continue to rise.

The rates are incredibly high!

I would not recommend Geico. I found them to be unresponsive and not truthful.

I'm extremely upset that they're already expensive and then, in this current billing cycle, they increased my bill by over $40. I wish this could have been discussed over the phone. They just took it upon themselves to raise my rates. I will be switching to a new company immediately.

They will take your money, but they won't be there to help when you really need it.

The rates are too high, too much is going towards commission.

The rates keep increasing despite having no claims.

Citizens cancelled my policy and they have not provided me with a solution.

Too expensive.

Geico dropped us because we filed a claim on a weather-related incident. They didn't give us any notice that they were canceling our coverage. I found out about it two weeks after they canceled.

I need the annual cost to be lower.

I was with Geico for years and everything was fine until I had my first accident. I appealed because it wasn't my fault and I won! Geico owed me money back, but they didn't calculate it correctly on purpose. If I lose trust and respect, I don't want to be with that company.

The rates increased significantly after nearly a decade of being insured. I found a much better rate elsewhere.

They are more expensive, they don't forgive or forget anything, and they love to increase your rates.

Too pricey

Overpriced.

Geico accepted my payment, but it was sent to a bank I've never heard of, and it wasn't counted as a payment made. I'm very dissatisfied with their service.

When it's time for a claim to be paid, they perform poorly. There's no communication and they are not on your side. They negotiate low prices with the body shop.

Expect an unreasonable rate increase after the first term (no tickets, no accidents, no claims).

Lower rates.

They doubled my rates, stating that the reason was due to the high number of uninsured people in my state. They raised the rates to maintain their profits.

The rates increased significantly after 6 months. I have been with them for a long time and the rates keep rising, despite no claims being made. It's surprising how it continues to increase.

They take your money and make you want to switch your insurance.

The rates are too high, and they increase without a good or fair reason, especially when one tries to avoid making claims.

There are no discounts for seniors or for driving less than 50 miles a month.