Is GEICO A Good Insurance Company? Reviews From Over 20,964 Customers

Everything is easy and smooth.

It's okay.

Still too high on premiums!

I like it for the price. I don't like having to use an app that monitors my driving.

I like the GEICO plan. I think they are a bit high in price, but I guess you get what you pay for. I’m glad I have full coverage now. I had no idea I didn’t have full coverage, and when I was in my accident, I was very surprised that the agent I opened my policy with didn’t get me full coverage like I had with my last policy. Live and learn, I guess.

Best rate.

Outstanding customer service!

I feel it's good, however, it could be better.

Mostly fine; however, I constantly have to request ID cards that they claim they will automatically send. This gets old quickly.

My policy renewal increased by over $100 for no reason. I haven't gotten a ticket or been in an accident. I have the safe drive app, but there's misinformation when using it. I train drivers, so most of the time I'm not driving when using my phone, and it's too much trouble trying to adjust whether I'm driving or not.

На сегодня это самая выгодная для меня компания!

Good on claims.

First, always shop around so when you speak with their rep, you have an idea of the prices at the moment. The reps at Geico are very friendly, professional, and knowledgeable. So, once you have an idea of the price range you're looking for, don't be afraid to ask the rep questions and try to get to your desired price if possible.

My current insurance is okay, but the premium payment seems to be creeping upwards. Other than that, nothing negative to report.

Very friendly and efficient.

Geico has been very good for me; the one real negative is the high monthly payment.

Ease of access.

It's been great and easy.

Too expensive.

Good overall, but almost $200 is too expensive for full coverage for my older Hyundai Sonata.

Good

Love them! I've been with them for over 18 years for car and renters insurance. They listen.

Excellent customer service, good rates, and quick refund from previous car insurance (Allstate).

The last two terms, my policy has gone up, not down, and I haven't had an accident.

Beats most in pricing, great service, and great payment flexibility.

Lowest rates every year I check. GEICO is the best for affordable car and renters insurance year after year I check.

Good customer service.

It was reasonable and affordable for a senior when I switched to it over 10 years ago. Currently, as a senior with a good driving record, no accidents, and no moving violations, it’s discouraging to find my rates climbing up instead of going down, which I was led to believe they would.

Cheaper than anyone I can find.

La mejor compañía

It was very easy to communicate with customer care. It covers rental cars if we take one while traveling and also covers guests.

Excellent

They help when you call.

Great company

Stress-free, easy to apply and understand policy info, great premiums and discounts.

Geico still has the best rates in Connecticut.

I've been with them for over 10 years. I wish it was cheaper, but it is what it is.

It's more than I want to pay. I have to have insurance at $268.00 monthly.

I've been with them for 26 years.

Easy, hassle-free to deal with.

Good service and cheap rates.

They are very supportive in handling claims and working with policyholders.

Fast and easy!

I've never had to use them, but I seem to be paying more than I would with other companies. I'm thinking about changing.

Very pleased with the service and the follow-ups to make sure that I had everything in place to have proper insurance and pricing going forward.

My policy doubled due to a parking issue. I was parallel parking and scraped the car behind me. It was my fault. But doubling my policy payment? I've been a customer for over thirty years. I owed the man behind me honesty, so I left a note on his windshield. However, the hike in my premiums is making it almost unaffordable to keep the car. They have been a good insurance company for the thirty-plus years I have enjoyed their coverage. I trust them. They send a locksmith or a battery jump when needed over the years. Two of my three adult children also use them.

Good service.

They raised our premium, so I am looking for my best options.

They are a very good company, but they are high-priced. However, all insurance companies are very high-priced for Las Vegas, Nevada.

GEICO is an excellent insurance company. I have been with them for more than 20 years, but now that I am retired, I need cheaper prices with the same full coverage for my van!

I would recommend GEICO to anyone because they gave me the best coverage for the lowest price.

They are good, but the pricing goes up every year as I get older.

They are reasonable in making quotes and hopefully reliable as well when it comes to a claim if needed.

I am satisfied with what I have.

They handled my recent claim very quickly.

I have only had one time to use them, and they walked me through it very well.

9 years so far, excellent motor insurance.

Easy to acquire. Fair pricing compared to others. Ease of use of app.

I'm at the point where I can no longer afford to financially stay with my current car insurer. It's a long story... suffice it to say a part-time job offer didn't pan out. (Can't get all my bills paid on Social Security alone.)

Good price for full coverage.

Too expensive and they raised the rates without telling me.

Don't use Geico. They assured me that my rate would not change when my car was vandalized, but my rate went up $100. They assured me they would not pay the fraud claim from another driver. Instead, they not only paid the claim, labeled the incident my fault, and again raised my rates. The only thing keeping me with them is that I can't find another agency that will cover my Hyundai with the same coverage for less than what I'm paying now.

Normally, when you are financing a car, you're supposed to have full coverage. Apparently, I didn’t, and my catalytic converter was stolen off my car. I didn’t know I didn’t have comprehensive coverage, so now I have to pay out of pocket. I'm still financing my car.

Don't use the tracker app as it is wildly inaccurate. Don't expect a discount for loyalty. Customer service is less than helpful.

I was with GEICO for seven years and kept requesting a review of my policy because the premium kept going up. I was told that insurance was going up everywhere because of the economy, not because I had a claim. I found better insurance at more than $100 a month off of what I was currently paying.

Too expensive, but it doesn't matter. Geico is the cheapest.

Stay away from them. I hit a raccoon and it took 6 months to get fixed. They made the body shop take the whole front end off the car to show parts the body shop said needed repair, and then it was an additional 3 months. The car could not be driven the entire summer, but Geico didn't care that you had no car to drive. They had no claims adjusters of their own. They lowball every claim and then make it miserable to wait for approval.

Geico raised my auto insurance by $600 for 2026, so I canceled my policy effective 1/20/2026.

They charge way too much and always threaten to cancel my policy if my payment is a day late.

I drive very little. I'm 75 and I'm paying $100 a month for insurance, which is ridiculous. I have talked to them, and they're not willing to adjust the rate. Each year, it just goes up and up.

I have been with Geico for over twenty-eight years. They are overcharging me and raising my rates without notice. They have become too expensive for my budget.

Geico will raise your rate to 5 times anybody else rather than just cancel you. I saved 80% switching to Allstate with exactly the same coverage and deductible. Geico now joins with Allstate as my two "never again" companies. 20+ years with both and both tried to run me into poverty at the end.

Even though their voice announcement system when you call them indicates that a live representative will come on the line shortly, that rarely, if ever, occurs. Furthermore, they regularly charge at least double what the Texas Motor Vehicle Crime Prevention Authority specifies is allowable to reimburse themselves for the fee that they pay to them.

Find out if the car insurance you get is not going to inflate after one year.

I recently switched to Progressive. GEICO continuously raised their prices for no reason at all. I was with them for five years, and each year we got bumped up in price. It’s very subtle, 2 to 3 dollars every six months. I think they’re making free money on those not keeping track. That’s sneaky, and I don’t appreciate that kind of business.

I am shopping now to drop GEICO. I am paying way too much for car insurance. I have never had an accident and my driving record is perfect!

I got Geico, and in the first month, my rate changed three times: from $84 at the first quote, to $126 for the first payment, and then they tried charging me $270, all in a month's time. If they quoted it at $84, how does it go to $270?

I haven't used the insurance, but the cost is prohibitive compared to other carriers.

It's very expensive compared to the market in Florida now, given that it has been in the garage for six months as I am only here for the winter. Considering the fact that I barely drive it, maybe five miles a week, I think you should revise my policy in light of all this.

I have been okay until I found out how much Geico was overcharging me for insurance. I am checking out other insurance options at the moment.

I've been a long-term customer, but my premium keeps rising.

I would not recommend this company to my friends. My rates were increased with no explanation. I drive 20 miles, 5 days a week, and have no tickets of any type. I reapplied online and was quoted a rate that was $75 cheaper than what they are currently charging me! I'm retired and on a fixed income. Seniors are being taken advantage of due to age. I am 75 years old, but I'm not just sitting in a rocking chair. I'm at the gym daily, doing weight-bearing exercises and walking/running 2 miles each day. I teach a class on how to navigate the medical system when your family is hospitalized with no insurance and how to apply for SSI or disability. I'm not mentally challenged in any way. There's no reason for my rates to be increased arbitrarily!

They added $5 and $15 charges after we prepaid the 6-month policy fee.

After we prepaid for 6 months, Geico kept adding small charges like $6 here and $15 there, which we were not informed about. Our agent told us to call GEICO, so we're not going to renew with Geico when our policy expires on March 6th.

Find a good place and change companies to who fits you best. Geico was super expensive.

Rates are too high; they shouldn't be.

Geico is frustratingly expensive. I went from paying $278 a month for one car and one driver. I had one wreck in my company truck with a trailer in April. In October, I called them to check the price of adding a driver, only to find out my insurance was going up to $777 a month. They wouldn’t change it even after I paid for my driving record, which didn’t match the information they had. I told them from the start that the info wasn’t correct. They had two wrecks on the same day along with two tickets for racing and unverified speed! They didn’t care when I spoke with them.

Geico had the best rates of the major insurers by a little bit.

I would say, "Look elsewhere, too expensive." I don't even go through an agent and am still paying $87 a month for 2 older vehicles (2001 Buick and a rusted, falling apart 2005 Dodge Ram).

They removed my 20 percent discount after many years of safe driving, no accidents, and no DUIs. Every year they raised the cost of my insurance. I am not very happy.

It's impossible to communicate via phone. They ignored letters about changing my policy.

Geico is just too expensive for my vehicle that sits in the driveway 4 out of 7 days a week and only drives 1,500 miles annually.

I feel like they can do better. I've had no accidents and no tickets in more than 3 years... so where are my discounts?

The prices are outrageous, even though I’ve never had a claim.

GEICO is my current insurance provider, and I find their prices to be quite high. They also have limited options when it comes to coverage. I'm considering switching to another provider.

You don’t get quotes; you get more and more of the same questions from every company. Just call the company directly. It’s less frustrating.

I would advise against insuring with GEICO because they seem unwilling to help clients reduce their rates. I am paying almost $600 every six months for a car that sits in the garage four out of five days a week. No DUIs, no tickets, no accidents, and they still refuse to lower my rate.

The rates increased by $100 for the first 6 months of 2026. It's too expensive.

They raised insurance fees after a good driver report from the app.

I’m a 72-year-old widow and haven’t had an accident in over 30 years. I've had a few window claims as I live in Phoenix, Arizona. My rate is about $130 a month. I have a 2021 Honda HRV that only has 25,000 miles on it, and I’ve had it for six years. I don’t understand this. Why is my insurance so high? I’ve tried and tried to find other companies to get it down, but nobody, and I mean nobody, has a cheaper solution for me.

Used to be good, but every year the price keeps increasing. Not by a little, with no accidents or violations of any kind. I adjust my coverage to lower it, and come next renewal, it doubles from what I was trying to save.

I’m deeply disappointed they don’t consider good driving records with no tickets and very low daily/yearly mileage. I use my car for personal use and only drive 1-2 times a week, usually less than 55 miles a week, or even less if I only drive once that week, if at all some weeks. I have good credit.

No issues until we made a claim and never had anyone call to find out our side of the story or to call and ask what happened, just paid the other driver's claim when she was in the wrong!

Good claims handling, but pricing has more than doubled in the past 5 years.

It is mediocre with service wait times exceeding the 1-hour window they allow. Some of the technicians are not very knowledgeable.

Too expensive for a very safe driver who doesn't drive more than 200 miles a month.

Hello, You are infringing on my privacy by constantly forcing my phone to provide location information. Where I am is my business, not GEICO's. If you want to know how the vehicle is driven, provide a GPS device assigned to the insured car, not to my phone. I am a professional truck driver and I drive across the entire USA in a truck. I only drive my private car for 5% of my annual mileage, so this information is not relevant to you. Furthermore, when calculating my insurance premium, you increased the amount because I had a speeding ticket 5 years ago. The calculation should be based on the last 3 years, and during that time everything has been fine. This is my first and last insurance policy with your company. I do not consider you transparent.

They "accidentally" bill me monthly (then fix it) when I paid for six months. They didn't tell me my credit would be checked, and I think that's not only dishonest but unnecessary. The only reason someone's credit should be a factor is if they're borrowing money. It used to be that your driving record mattered. It's the same with many other things in life. One's rental history mattered when renting. I don't like being dependent on banks. Geico makes that happen.

Roadside service is great. Rental car quickly provided. The bad thing is the price. Every 6 months the rates go up. I have had a perfect driving record since 1977 with no at-fault accidents, so I believe the rates should go down, not up.

I'm pretty upset that my insurance goes up every time my vehicle is hit by someone else and I'm not at fault.

I would not recommend this company. Every 6 months, the rate increases even with no tickets or accidents.

Very high payments per month with no needed coverage.

I have a perfect record, not even a ticket. It just seems like my price should drop.

I drive my car maybe some days about 20 miles to my volunteer job and am paying as much as someone driving 120 miles per day. Whatever happened to the discount for driving less than 50 miles per day? I have not seen any of it.

They won't negotiate a lower rate, even though I'm driving less because I retired.

Too expensive for the mileage per month or per year that I put on my car. I drive less than 400 miles a month.

They continue to raise premiums every time the policy renews. No accidents, no tickets. Not worth the money anymore.

I've been with Geico for over 15 years. Every 6 months they raise rates. So I call them, and they always blame the government or recent weather, etc. I've never had a claim, but still. So I started the formidable job of comparing policies. I beat Geico by $226.00 and now have better coverage! Companies want loyalty, so where is the loyalty to the customer?

I need to lower my car insurance. It’s ridiculous. I’ve been shopping around to try to find a better rate. I’m paying $374 a month for two vehicles.

I am seeking other quotes since my prices have risen dramatically over the past few years. They did not care about losing me as a customer when I called to appeal my rates. Other than price increases, I would not be considering leaving.