Is GEICO A Good Insurance Company? Reviews From Over 19,438 Customers

Very good so far. I have not needed them for anything.

I had to file a claim on my 2002 Toyota Solara convertible when the back glass shattered, and I had no problem with my claim.

Just call them with questions or claims. Service is fast with claims, no problems there.

Good service but a bit expensive for my coverage.

I've never had an issue with them, never had an accident, so far I would say they're good. A little pricey but good.

I haven't had to deal with a claim yet, so I'm not sure, but my bill goes up and down a few dollars each month!

I'm satisfied with it. I think it's very good, but I just think it's a little expensive. My friends pay less, and I don't know why.

Great so far.

Ask a lot of questions about your quote. It may go up.

It has been excellent.

Excellent! Be sure to discern what coverage you truly need every year. Every agent is very astute to judge and advise.

Very professional.

Choose your financing carefully. I suggest opting for an annual payment. Be aware that they have made significant premium adjustments, but after a year, they became competitive once more.

I bought a new Kia and they raised my premium significantly.

They will answer any questions you ask. They don't rush you off the phone.

They really helped me out when I put insurance on the wrong vehicle by accident. My license was almost suspended, but they had it all cleared up with the DMV in no time.

Geico is fair, friendly, and offers competitive pricing. Overall, it's a great company. I've been with them since June 2017.

Overall, my experience with GEICO has been good. They have a fast claim process, are easy to contact, and have professional agents. Anytime I leave GEICO, it's for a lower price, but I usually end up going back because of a price change.

Yes, I would tell my friends it's a great insurance company.

More expensive, but when I had an accident that wasn't my fault, they stepped up.

I would tell my friend to keep an eye on the premium because you don’t want to be surprised when your premium goes up for no reason. Even if you have not been in a car accident, if you’re not checking, you won’t know. It is super unfair.

They have been good to work with and cheaper than most.

I like GEICO just fine. I only wish that the premiums weren't so high.

Great customer experience

Awesome but pricey.

Very expensive. The price goes up every 6 months.

Take the driver safety course because it’s the ONLY discount you can get from them.

Go Geico every time.

Overall, a good company.

They are not very flexible with long-term customers.

Very professional.

Excellent and affordable.

Great rates and explained very well.

The best, the cheapest, the only one for me.

Good service.

Good rates & they cover everything from home to auto glass insurance.

I like them—they've always been responsive. Friends are surprised how little I pay in premiums.

I checked out 11 different companies and GEICO had the best price for liability. Progressive was the highest, wanting over $200.00 per month for 6 months.

Great Prices, Fair Rates.

Very good customer service.

Great claims payout, but the cost has gone up more than expected despite having no claims in years.

It's affordable.

Very professional, on-point, tremendous service, excellent customer service.

Very friendly and answered all questions.

Geico was very professional.

They did increase my rates by 33% for a late premium payment, but they're still cheaper than everyone else.

Great service, good price, great coverage.

Excellent. They work with you and are very efficient. Would highly recommend.

Very good for the elderly.

I really like this company. They've been really good to me.

What I used to pay every month was good, but now it's too high in price.

My customer service rep, Alex, gave me exceptional assistance, editing my policy better than expected.

Great insurance company.

My experience with Geico is very good.

Always professional and always good updates.

In comparison to Progressive and State Farm, the rates are pretty affordable, even for young drivers.

I went to cancel my policy only due to cost as I was able to get a more cost-effective plan elsewhere. They reviewed everything with me and saved me so much money, more than 50% less than other offers.

Whenever I have needed to report a claim, they have been very professional and knowledgeable.

Great rates and savings!

Haven't had a great deal of person-to-person experience with their reps.

Fast responsive call center for claims, but the claim associate took forever to get claim amounts back in full. She was always driving when you called to chat about your policy and issues. It took 1.5 years to complete and get a great body shop to repair my vehicle. The shop still left the hood ground unhooked and hurried the claim to get my money. Paint and body work are not satisfactory after a closer look. Geico is disappointing.

Stay away from Geico. They do not lower rates for good drivers, drivers using dashcams, accident-free, ticket-free. They constantly raise rates, claiming that the state raised the insurance rates, which is misleading. They seem more interested in giving their shareholders bigger dividends and are not there for the consumer.

They raise rates without notification, and when you call them, it's just, "Well, that's the way it is."

Expensive and monthly rates fluctuate.

They raised my rates by $400 a year for no reason.

They quoted me one price, but when I called them back, they gave me another, higher price.

I find my policy to be expensive, and when I need help, I have to call multiple times to get my issue resolved. Overall, I'm unsatisfied with the service.

Rates are high. They should be going down, but they are going up. I have a good record.

Geico is the worst insurance company ever. They increased my rate over 100 percent with no tickets or claims.

I called and was put on hold for 70 minutes while I had to listen to a recording of "With GEICO there is no waiting" played over and over. When I finally spoke to an agent, she told me she was raising my rate when no change was being made. She was confused. Before I had a chance to correct her, she ended our phone meeting. So I've been overpaying by a lot for months. I was in the hospital in late April and came home with a chronic fatigue infection, which has forced me to sleep instead of taking care of business.

Too much money for a person with no accidents.

Their customer service reps are friendly but not particularly helpful. My registration got suspended because they had my VIN wrong, even though when I called they assured me they had it corrected in their system. I didn't find out until I got pulled over by a cop for not having valid registration.

Beware of the constant price hikes despite having no accidents or tickets for 40 years.

They are good but offer no rate deductions.

The rates keep going up even though there have been no incidents.

Be very careful when you consider them, especially if it’s for a luxury car. Not the most competitive rate.

They charged me $160.00 for 6 months for a custom car and driving 13,000 miles a year. When I finally got a representative who would listen to me, she lowered my bill to $101.00. When I tried to reclaim some of that money, they said I couldn’t have it nor could I have free insurance for the trade. All the while, my car and mileage were the same as every year, 4,000 miles a year and under. It feels like a racket.

GEICO said my mother owed an old bill before insuring us. I paid the bill after it was placed on my credit report. Then I had to pay it again just to get insurance, and I could never speak to anyone with any authority over this issue. Now they dropped me, and I am still owed money, but they are trying to get more out of me now. Stay away!

They increase your premium even if someone rear-ends your car!

I was with Geico for 10 years. I was late paying my policy by 1 day because of an unexpected life challenge. Geico charged me $500 more for my 6-month policy. I now have my policy with Progressive.

Expect your rate to go up each year.

Too expensive for people who do not drive many miles and also live in New York.

I have had GEICO for my car insurance for 15 years. My policy recently went up almost $50 a month! And when I needed to actually use my insurance, when I got rear-ended by an uninsured driver, I had to do all of the work from phone calls to paperwork. It was like a full-time job.

Poor. My payment went up $60 with no accidents or tickets.

Good company but expensive rates.

Find another provider. They raise rates that are not fair and give poor reasons for doing so.

I've been having a lot of issues with their app trying to register for their DriveEasy program to receive discounts. I called to report the issues, and you can never speak with a human being at Geico. It's always a chat box, and after 2 hours, I finally got through and then got disconnected.

They don't pay out what they should if a claim is made. They forced us to get a brand new roof when it was slightly damaged by a hurricane, and they would not pay us anything because they said our roof was almost 25 years old. It cost us $29,000 to replace the roof; otherwise, they told us they would no longer cover us.

They raise your rate when you are a little bit late on paying your bill.

They raise insurance rates for accidents even when it wasn’t your fault. My rates doubled.

The cost of insurance with GEICO is more than the payment on my car. They increased my insurance costs by close to $150.00 a month.

It seems expensive, especially when I bundle my motorcycle too.

Expensive. My bill keeps going up.

Shop around. Geico is totally too high, offering nothing for customers that have been with them for 20 years plus.

I've needed a way to reduce my rates. I realize I've had two speeding tickets, but there has not been any communication on my issues or what I need to do. They want money, that's all.

Don't use Geico. Their rates are not affordable, and every month the amount is different, usually higher.

It was okay, but the rates kept going up for no reason on my part. They said it was due to COVID.

The prices keep climbing higher and higher with no added benefits.

After 11 years with the company, they punish customers for reporting a claim, but they never paid for the claim because I paid with my own money. Even when I paid, they still used the report to increase my premiums. That's why I canceled my 11-year auto insurance and my house policy too.

I just canceled because State Farm is $38 a month less expensive for auto and $5 less for renters. You guys should be aware of this.

Rates increase the longer you stay with them.

The insurance is expensive for seniors.

They keep raising prices. I have no tickets of any kind and no accidents.

The rate is too high.

I would tell them not to use GEICO! I am 68 and their premiums get higher and higher, while I drive less and less! They rated me at 91 when I'm using Geico's app on my phone all the time! Makes no sense to this 68-year-old! They will probably raise them again!

At first, I thought I was getting a price for full coverage on my Nissan, but I was not.

The rates are too high for me. I've been with them for a while, had no accidents, and my policy keeps increasing. They give me an excuse that I do not accept. I should be given a better rate, considering my performance in paying the bill on time and not making claims. If you want me to continue with Geico, then you need to work with me.

Their price for full coverage is high.

Why have my rates gone up while my car has depreciated in value?

They are not transparent with pricing and will increase your policy randomly.

I have not experienced any accidental claims yet, but one thing I noticed is that GEICO is expensive. I am looking for an alternative auto insurance provider with a competitive rate.

I cannot seem to get a better rate through Geico even though I travel less than 5,000 miles a year. Even with the state minimum, I'm still paying more than I think I should have to.

Terrible, you guys ripped me off for 3 years. I got rates for half of what you charged me. And at the end, you sent me a letter saying that it's going up by 11 dollars. I'm a driver that rarely uses the car, never had a ticket or accident, or any problems at all, and always paid my payment on time. To top it off, I called you after I obtained new insurance with another company. The person on the phone stated that I need to continue to pay my payments for the next 6 months no matter what. This is ridiculous. If I don't receive my prorated balance of my last payment I just paid to GEICO auto insurance, I will make this public. Goodbye!

The price of my insurance went up even though I didn’t have any tickets or accidents.

La verdad, no lo recomendaría. Los precios son muy altos y no me preguntaron si yo era conductor en mi país.

Prepare to pay more than quoted or than you paid the first 2 months.

Gave me a good rate to start but kept increasing my rate even though I made no claims.

Do not insure with Geico. They make increases to monthly payments without notice and have increased my payment by 40% over the last two years.

They charged me for a second driver, but there wasn't any second driver. I provided them with proof, and they ignored my concerns.

Rates shot up astronomically after an accident.