Is GEICO A Good Insurance Company? Reviews From Over 20,934 Customers

Good service.

They raised our premium, so I am looking for my best options.

They are a very good company, but they are high-priced. However, all insurance companies are very high-priced for Las Vegas, Nevada.

GEICO is an excellent insurance company. I have been with them for more than 20 years, but now that I am retired, I need cheaper prices with the same full coverage for my van!

I would recommend GEICO to anyone because they gave me the best coverage for the lowest price.

They are good, but the pricing goes up every year as I get older.

They are reasonable in making quotes and hopefully reliable as well when it comes to a claim if needed.

I am satisfied with what I have.

They handled my recent claim very quickly.

I have only had one time to use them, and they walked me through it very well.

9 years so far, excellent motor insurance.

Easy to acquire. Fair pricing compared to others. Ease of use of app.

I'm at the point where I can no longer afford to financially stay with my current car insurer. It's a long story... suffice it to say a part-time job offer didn't pan out. (Can't get all my bills paid on Social Security alone.)

Good price for full coverage.

So far, so good. Reasonable rates, but insurance is expensive in general.

I have searched everywhere to get a lower price than my current Geico policy, including answering many questionnaire-type quote offers from more than a score of companies and middlemen, and no one comes close to my current rate that I'm paying Geico.

So easy to work with. Great customer service!

After comparing other companies, Geico is only $50.00 above the rest, so it's not worth switching.

No one has beaten Geico in cost since we have been searching for lower auto insurance. We are seniors and retired, and we do not drive a lot, yet you categorize us as if we do. It's not the same as years ago. We were noticed, but in this day and time, no more. Everything is in the same package with everybody else. Everything is about money, not for the people anymore. But I get it. If you drive, you will pay. Our prices go up, but not our income.

They have been great. The best price I could find, since my first insurance went up to over $100.00. So I looked around until I found GEICO.

Geico is cheaper than some car insurance.

Geico has high rates, and because of that, I shopped for lower rates.

There is nothing I would recommend GEICO change as my experience every time has been professional and pleasant.

Coverage is good. Rates are lower than others.

I think it is very expensive. I’ve only been in two not-at-fault accidents and my insurance premium has almost doubled. I’ve been with GEICO for over 40 years, and just because I left GEICO briefly for two weeks, when I came back, they said that I only have a three-year history with them. It does not show anything prior to that. Being a loyal customer with zero at-fault claims for 40 years, plus being a veteran and a safe driver, I feel that I deserve more discounts. Right now, it's getting competitive, and other companies are offering better rates. The only reason I’ve stayed with GEICO is because it is the path of least resistance.

I find Geico flawless in communication and prompt service. I had the lowest possible rates from them for many years, exceptionally low, until last year. I had an at-fault accident (so they say), but I beg to differ. But that wasn't for me to decide.

They are very good, but very expensive.

I feel good about them. They are average to above average in meeting my needs.

Good company, easy to renew policy, good value for cost compared to other major insurers.

An amazing company. I am extremely satisfied.

The lowest rate compared to all the competitors!

Great price/value and excellent customer service.

I would tell a friend to forget about shopping around for auto insurance. Geico is very competitive, more competitive than Progressive and Direct auto insurances.

As far as I have interacted with them, they have been doing well. I haven't had any claims yet, so I don't know how well they pay off.

Excellent customer service and the most reasonable auto policy premium.

Good, but the only issue is they are increasing the rates by $100-$200 every 6 months.

Overall, we were very pleased, but like most people, we're looking to save money.

Extremely affordable and amazing to work with. I definitely recommend them to everyone.

Good except for the price.

I've been with Geico for years. The only problem I have is that it's so expensive. I pay $208 a month. I'm a senior, and that's too high.

Good, no problems.

They are accommodating as far as coverage options.

Highly recommend.

They have good customer service and they’re a great insurance company with acceptable prices.

If you get stuck on the road, call them.

My questions are always answered in a timely manner and the rate is way better than when I was insured with Allstate and State Farm. I'm extremely happy, but overall insurance rates are outrageously high. I personally think large insurance companies are just greedy and they can get away with charging whatever they want.

Excellent

Easy to deal with but have steadily increasing premium costs.

With insurance, I am so comfortable with their customer service. I feel comfortable working with them.

I would like the payment to be lower, but from what I have found out, everyone else is much higher than what I pay.

I have conducted a diligent, months-long online search for a lower six-month premium than my current GEICO policy. No other company could even match, let alone offer a better rate. GEICO is the very best!

I like the ease of claims processing and the claim handling process. I think the GEICO app is about 85% effective. Sometimes it doesn’t work or load, and it also doesn’t consistently accept biometrics (Face ID). You have to log in even though biometrics was set up.

Geico is good and I love all their benefits, but the price is just so high. It’s just hard for me to pay it every month.

Great service and coverage for their customers. They have been my auto insurer since 1978. They have covered every claim I have submitted. I have a 20-year-old Miata. A couple of years ago, the decayed convertible top was torn away when a storm came through. Over the years, it had been getting noisier and noisier in the car from wind blowing in through the tiny holes in the top. My wife suggested I try Geico before I paid out of pocket to replace the top. Much to my surprise, they covered the replacement. Very recently, I rented a car from Avis in New Orleans which had a number of scratches and dings when I got the car. I did not take photos at the time of the rental, but did get a walk-around from Avis noting the areas of damage at the time of rental. A couple of weeks after the return, Avis tried to charge me $5K for damages. I handed it off to Geico and they covered it. I don't know if they paid anything but I did not. There is, however, another side to Geico. My sister, who does not use Geico, was hit by someone with Geico. They jerked her around endlessly. She hates the company. Since I am a long-term customer, I am probably overpaying. I recently checked other companies and found their rates significantly lower. I haven't changed though.

I was up for renewal and only when I reached out did they lower my renewal by $1800. Wish they would accurately re-evaluate rates at the time of renewal.

They get the job done. They have been there for me.

Excellent service and monthly payment.

GEICO used to be the head honcho to me, but now the prices are out of control. I have been browsing around for another car insurance company to deal with.

Good but expensive.

Good service.

You don’t get quotes; you get more and more of the same questions from every company. Just call the company directly. It’s less frustrating.

I would advise against insuring with GEICO because they seem unwilling to help clients reduce their rates. I am paying almost $600 every six months for a car that sits in the garage four out of five days a week. No DUIs, no tickets, no accidents, and they still refuse to lower my rate.

The rates increased by $100 for the first 6 months of 2026. It's too expensive.

They raised insurance fees after a good driver report from the app.

I’m a 72-year-old widow and haven’t had an accident in over 30 years. I've had a few window claims as I live in Phoenix, Arizona. My rate is about $130 a month. I have a 2021 Honda HRV that only has 25,000 miles on it, and I’ve had it for six years. I don’t understand this. Why is my insurance so high? I’ve tried and tried to find other companies to get it down, but nobody, and I mean nobody, has a cheaper solution for me.

Used to be good, but every year the price keeps increasing. Not by a little, with no accidents or violations of any kind. I adjust my coverage to lower it, and come next renewal, it doubles from what I was trying to save.

I’m deeply disappointed they don’t consider good driving records with no tickets and very low daily/yearly mileage. I use my car for personal use and only drive 1-2 times a week, usually less than 55 miles a week, or even less if I only drive once that week, if at all some weeks. I have good credit.

No issues until we made a claim and never had anyone call to find out our side of the story or to call and ask what happened, just paid the other driver's claim when she was in the wrong!

Good claims handling, but pricing has more than doubled in the past 5 years.

It is mediocre with service wait times exceeding the 1-hour window they allow. Some of the technicians are not very knowledgeable.

Too expensive for a very safe driver who doesn't drive more than 200 miles a month.

Hello, You are infringing on my privacy by constantly forcing my phone to provide location information. Where I am is my business, not GEICO's. If you want to know how the vehicle is driven, provide a GPS device assigned to the insured car, not to my phone. I am a professional truck driver and I drive across the entire USA in a truck. I only drive my private car for 5% of my annual mileage, so this information is not relevant to you. Furthermore, when calculating my insurance premium, you increased the amount because I had a speeding ticket 5 years ago. The calculation should be based on the last 3 years, and during that time everything has been fine. This is my first and last insurance policy with your company. I do not consider you transparent.

They "accidentally" bill me monthly (then fix it) when I paid for six months. They didn't tell me my credit would be checked, and I think that's not only dishonest but unnecessary. The only reason someone's credit should be a factor is if they're borrowing money. It used to be that your driving record mattered. It's the same with many other things in life. One's rental history mattered when renting. I don't like being dependent on banks. Geico makes that happen.

Roadside service is great. Rental car quickly provided. The bad thing is the price. Every 6 months the rates go up. I have had a perfect driving record since 1977 with no at-fault accidents, so I believe the rates should go down, not up.

I'm pretty upset that my insurance goes up every time my vehicle is hit by someone else and I'm not at fault.

I would not recommend this company. Every 6 months, the rate increases even with no tickets or accidents.

Very high payments per month with no needed coverage.

I have a perfect record, not even a ticket. It just seems like my price should drop.

I drive my car maybe some days about 20 miles to my volunteer job and am paying as much as someone driving 120 miles per day. Whatever happened to the discount for driving less than 50 miles per day? I have not seen any of it.

They won't negotiate a lower rate, even though I'm driving less because I retired.

Too expensive for the mileage per month or per year that I put on my car. I drive less than 400 miles a month.

They continue to raise premiums every time the policy renews. No accidents, no tickets. Not worth the money anymore.

I've been with Geico for over 15 years. Every 6 months they raise rates. So I call them, and they always blame the government or recent weather, etc. I've never had a claim, but still. So I started the formidable job of comparing policies. I beat Geico by $226.00 and now have better coverage! Companies want loyalty, so where is the loyalty to the customer?

I need to lower my car insurance. It’s ridiculous. I’ve been shopping around to try to find a better rate. I’m paying $374 a month for two vehicles.

I am seeking other quotes since my prices have risen dramatically over the past few years. They did not care about losing me as a customer when I called to appeal my rates. Other than price increases, I would not be considering leaving.

Geico, without my knowledge and permission, added a new tenant from my house to my car insurance and tried to charge me more than double my usual monthly rate. Sorry, but it's true.

Every year my premium goes up.

Fair prices go up for no apparent reason.

Geico has charged me more in insurance premiums than I pay for my truck. I have been with them for 25+ years. That's how Geico rewards loyalty. In short, I'm not pleased with them.

I applied and paid, and then my premiums were increased. You said I had a claim. I finally figured out how to call, and they said to send a claim history. I sent the history, and you still have not decreased my premiums.

Very disappointed that my rates have doubled for no apparent reason. To go from $104 to $200 with no reason given, and I only use it for pleasure, is ridiculous. I drive less than 3000 miles a year now. I lost my job and I'm on disability.

Too expensive! They double premiums without notice. They say 6 months, yet it's 5 months with 4 times what my previous monthly payment was. I would not recommend.

Way too high. Pricing should be based on a driver’s driving history. I’ve been driving for over 70 years without even a parking ticket. I’ve only had one minor accident, where I was hit from behind by someone test-driving their spouse’s new truck for the first time.

I feel like they’re charging way too much for nothing—$318 a month for my fifth-wheel RV and car.

Find another insurance company. Their rates are insane, and they pay any scammer's claim, leaving you disadvantaged.

Too expensive for a driver with nothing on their record.

No consideration for seniors with great driving records and older cars with low average mileage.

Rates keep going up and I have no claims, no tickets, no DUIs. I drive 7,000 miles a year.

I had to switch to another insurance company because GEICO would not lower my rate after raising it by $1000 for a lapse in insurance that they never informed me about. They never reverted to my old rate, which forced me to switch to another insurance company, Progressive.

No contact or claim. Just a constant increase in rate.

Poor. They use bait and switch tactics. The final quote was more than double what they had offered on their website.

I was in a very minor low-speed accident that caused minimal damage to the other vehicle. I sent in photos and a video of the accident as it occurred. The damage was possibly $1500 worth to the rear bumper area. Geico totaled out the other person’s car for over $8000 without even looking at my pictures or video. And then, of course, raised my rates, with no accidents in 45 years of driving.

Overcharging. The same coverage is available for half the price elsewhere.

They got away with overcharges and changes to my contract without my consent. The price changed too many times in just 2 months. I canceled my service.

Very high premiums for being GEICO.

Too expensive and no reduction for good/less driving.

Using Geico, forget safe driver discounts and expect yearly increases. Not a good deal at all. I suggest shopping around.

The price keeps going up without any tickets.

Geico was unwilling to review and lower my premium when they made a mistake. They were charging me for two vehicles when only one was on the policy. They did not follow instructions to cancel one vehicle and kept charging me the same premium for one. I called them several times to clarify, and they acted like they did not care and said, "That is the premium." But when I canceled, all of a sudden they were ready to negotiate a lower rate.

Searching for a new provider due to cost.

Their customer service is great. I believe their prices are too high, but I also haven’t found any other insurance companies much lower.

I found the same policy for half the cost elsewhere. As someone who is fully disabled and homeless, I can't afford around $1,700 yearly.

I have had this company insure my car for the last 5 or 6 years. I have asked them to please send my insurance cards by mail to my address, and yet they do not. Every 6 months I have to contact them and ask them to mail the cards. I have told them I do not have a printer.

Coverage too expensive. I have had my coverage with you for more than 5 years, and you still charge me a lot.

My experience is that this company is too expensive.

I’m shopping for different insurance. GEICO is a great company, but it’s too expensive for me.

Insurance premiums periodically increase. I have never filed a claim and have no points or ticket history. I feel I should have a lower rate or a good driver discount.

They continue to raise the premium each year, and my car is 11 years old!

I called to ask a question about whether or not GEICO would still cover the repair of a chipped windshield with a crack less than 4 inches and waive my $500 deductible. The answer was no, but the customer service agent wrote this up as a claim. My policy was due for renewal, and GEICO increased my premium by about another $50 per month! I am a retiree. I am comfortable financially, but I don't need any higher costs. I am very disappointed in GEICO after being a customer for more than 3 decades!

Not much cheaper than my other one I had.