Is GEICO A Good Insurance Company? Reviews From Over 17,512 Customers

Okay. I wanted a discount for seniors and retired persons.

I feel that when other companies' prices are going down, so should GEICO's. I have been with them for years, and they have taken care of me well. I was looking for cheaper options since they advertise that you can get a lot cheaper rates. They even offered until they noticed I had an account with them. I don't average 50 miles a day and have no tickets or DUIs ever.

Good company but costs too much.

I am just looking for better rates and a 1-year payment option, not 6 months. I signed up for no spousal coverage and sent the signed document in, but Guiko sent an email stating they do not have it. I do not want it! Guiko does not offer 1-year insurance or even combine my policies—I have a truck, side by side, and rental property (I own the property but have it in an LLC). Sole owner SLLC.

I have been with Geico for quite a while but haven’t filed any claims. I do think they are a good company.

Geico has always been good. But I have a flawless record over 40+ years, I drive 10 miles a week in a car valued at $1000. I’m on a very low Social Security income, but my rates still rise. Why is there no low rate for low mileage and a perfect record? I am very discouraged and am looking for some other option. Sad.

Geico is canceling my car insurance because I had a weather-related accident. I don't think it's fair!

I was a 35-year customer and was given no consideration for a reduction. If other companies can give me the same coverage for half the price, then something is wrong. GEICO is supposed to work with military veterans. They were not willing to change, so I was left with no choice but to change companies.

I've been with them for over 10 years. They have good customer service, and I've never had any problems.

Not much to complain about except for the ridiculous price increase of over 30%.

The initial 6-month premium was competitive; however, the next 6-month renewal amount was not, even though I have never had any insurance claims.

Excellent experience. They handled everything very professionally and answered all my questions. They took care of me and I could not have asked for better service. The friendliest people ever.

Never had an issue with a claim or price.

I had GEICO for years, then went to State Farm for the same price but it included tenant insurance. However, after an accident, my payment tripled, so I went back to GEICO. They gave me a great discount. Thank you very much for your discount. I was with you for many years. I wish I never left.

I had a good experience with a claim, but I think I am paying way too much.

Very good, best rates.

Overall, Geico's service has been above all the other insurance companies. Not to mention, their costs are much less.

They raised my rates even though I never go anywhere.

Recently laid off, I was just exploring other options to see if I could get a break on insurance.

No fuss on my claim, expedited things so I could get my truck fixed quickly and back on the road. Extremely helpful and courteous.

I've always had a good experience with GEICO.

Very good but becoming expensive.

Geico is a good company; however, they are a little rough on people who get into accidents. I thought that's what insurance is for.

Great savings, coverage, and customer service.

Amazing! Everything got done so efficiently, great communication, amazing adjuster, just seamless!

Best price I could find by hundreds, but not cheap.

Expensive.

Very responsive and very helpful any time I had a claim.

Geico is good.

As with any insurance company, they do care about loyalty. The longer you stay with them, the premiums keep increasing. Always shop around when it's time to renew. This applies to any insurance company.

It was affordable for me.

I always inform my friends and family of good values I come across. Geico is a company that I refer them to for insurance purposes.

No one has beaten their coverage and price yet.

I have no complaints with Geico as I have been with them for 10+ years. However, I would love to see a rate reduction, as I feel like I am paying way more than I should be for full coverage on my current vehicles.

They are fine to work with. They are just expensive. $1500 a year for a 2008 car that had 70,000 miles on it seems excessive to me.

The customer service reps did a great job ensuring my problem would be resolved even while I was a difficult customer.

Geico is the best. I was paying three times as much through Progressive, and I got my quote from GEICO and switched right away.

Every six months, with no accidents or tickets, my policy goes up. I’m getting tired of it.

Found the cheapest rate offered, but after 6 months of no issues, I would expect a discount.

I have had a good experience with them until they doubled my monthly payments from $221 to $412 a month. This is the only negative thing I’ve had with them.

Great service.

GEICO is good but so expensive.

Consider obtaining insurance elsewhere. Representatives are rude, arrogant, and unprofessional, and they often hang up when you ask challenging questions. They frequently make changes to your account without your approval or authorization. They change premium amounts and never explain why. I've been waiting to speak to a supervisor to understand my situation, and although my account has been escalated and has many discrepancies, no one has attempted to contact me about the issues caused by the representatives at GEICO (checked and verified by recording). I need insurance and need my account investigated! I don't have time to look for another company, but I may have to because I'm not getting anywhere, and every day GEICO adds more to my payments without explanations. It's very frustrating and unprofessional. They should treat their loyal customers with respect.

All was well until I attempted to get a discount for very low mileage use, and the customer service response was poor and not helpful.

Reasonable on cost but could be better at handling claims.

I have no complaints. I have loved them so far.

Very nice people.

I liked Geico until I had an accident. I backed up into a dumpster that was very low and I couldn't see it. Now I am paying about 50% more for insurance.

It was cheaper than Progressive.

Very pleased with all aspects of the company.

Tuve que cambiar de seguro porque la póliza me aumentó muchísimo por un pequeño choque en un estacionamiento. Creo que deberían cambiar esa política de penalización o ser más equitativos con los recargos. Nadie quiere tener un accidente. O analizar bien si fue una imprudencia para no castigar a todos por igual.

Prices are high for the policies I have.

There's no better insurance company than Geico.

Keep shopping around every year to get the best deal and coverage.

Very good starter company.

Expensive!

Very good; however, they raised the cost several times without explanation.

I need a lower-priced auto insurance than what Geico is offering me as a senior citizen who doesn't drive every day. I only use my car possibly two times a week.

I recommend it for everybody.

Probably the cheapest, but they raise rates every 6 months.

They will take your money, but they won't be there to help when you really need it.

The rates are too high, too much is going towards commission.

The rates keep increasing despite having no claims.

Citizens cancelled my policy and they have not provided me with a solution.

Too expensive.

Geico dropped us because we filed a claim on a weather-related incident. They didn't give us any notice that they were canceling our coverage. I found out about it two weeks after they canceled.

I need the annual cost to be lower.

I was with Geico for years and everything was fine until I had my first accident. I appealed because it wasn't my fault and I won! Geico owed me money back, but they didn't calculate it correctly on purpose. If I lose trust and respect, I don't want to be with that company.

The rates increased significantly after nearly a decade of being insured. I found a much better rate elsewhere.

They are more expensive, they don't forgive or forget anything, and they love to increase your rates.

Too pricey

Overpriced.

Geico accepted my payment, but it was sent to a bank I've never heard of, and it wasn't counted as a payment made. I'm very dissatisfied with their service.

When it's time for a claim to be paid, they perform poorly. There's no communication and they are not on your side. They negotiate low prices with the body shop.

Expect an unreasonable rate increase after the first term (no tickets, no accidents, no claims).

Lower rates.

They doubled my rates, stating that the reason was due to the high number of uninsured people in my state. They raised the rates to maintain their profits.

The rates increased significantly after 6 months. I have been with them for a long time and the rates keep rising, despite no claims being made. It's surprising how it continues to increase.

They take your money and make you want to switch your insurance.

The rates are too high, and they increase without a good or fair reason, especially when one tries to avoid making claims.

There are no discounts for seniors or for driving less than 50 miles a month.

I would not recommend this to anyone. No matter how long you've been with them, your rates will always increase. I'm currently looking to change insurance companies.

Geico removed me from the policy after 25 years with them due to two consecutive accidents that were not my fault.

The prices have become too high. They are just another broker, not an insurance company. I don't think they strive for better rates, even when you bundle.

This is not a good company to insure with. It felt like a bait and switch. They gave me a decent price initially, only to increase the price by $300 three months later.

It's terrible. They charge $381 a month for minimum coverage with no flexibility. It feels like Geico is ripping off kids who can't afford it.

They have been charging me excessively, even with an SR22 for 1-1/2 years.

They are too expensive and I can't afford it.

They don't help with car accidents.

Always compare rates. Once you become a customer, the rates increase dramatically. Low rates are offered to new customers only. All auto insurance in Florida is ridiculously expensive and overpriced.

I'm not happy with GEICO. They raised my rate from 111 to 174. I feel ripped off and very disappointed with them. I'm currently looking for another insurance company.

The insurance is overpriced and the customer service is poor.

Don't go to them, they are very expensive.

I attempted to call about 10 times last week and never got a human to answer the call. This is very frustrating! I'm considering switching from you as my auto insurance company.

They are too expensive.

Too expensive.

They cancelled my insurance without taking the time to inquire about certain aspects.

The app is not working properly and wouldn't let me switch out cars as it should have. Am I expected to call customer service? I spent six hours negotiating at a dealership on Friday and my wisdom teeth are causing me severe pain. I have no patience for talking to other people at the moment!

You know, when I first got Geico, they were very competitive. But it seems they just keep increasing their prices.

It's terrible. They don't offer accident forgiveness, even though I haven't had an accident in years.

Shop around, my rates were way too high compared to others.

In the past, it wasn't always easy to get hold of them. When it came to claim adjusters, I didn't feel like I was being kept up-to-date. I had to go through numerous calls, automated systems, and holds to get answers.

Geico is too expensive, consider searching somewhere else.

So far, the rates are better than most.

They have hidden fees. The amount keeps going up every month.

As a 74-year-old woman living in a senior community, I have had no accidents or claims in 12 years and maintain a safe driving record. Yet, I am charged $187.00 per month.

My husband had his first accident in 63 years, and our insurance premium increased by $600. We found this to be unfair. We are planning to switch to another insurance company and wouldn't recommend this one to anyone.

The rates are too high!

The customer service is poor. They won't even provide a straightforward answer to a simple question.

Your insurance should not cost as much as your car payment each month.

My homeowners and bundled auto insurance increased by over $950 from one year to the next, despite having no claims or tickets. I found better insurance coverage with State Farm, which was over 50% cheaper.

If you prefer speaking to a human, GEICO might not be the best choice for you.

I've been with Geico for 8 years and I just can't afford to keep paying what I'm paying. Other companies are $50-80 less a month. There's no loyalty.

Geico unexpectedly increased my fee. The reason given was a general price increase, which doesn't seem fair. I would understand if I had an accident or ticket, but a blanket price increase affects all customers.

It's way too expensive.

Expensive.

The customer service is rude. They lie about the policy and increase charges without notice.

Way too much money.

It was a horrible experience. They raised my rates when someone else hit me, which is actually illegal in Florida. I didn't even use my insurance for the claim. The other party's insurance paid both claims.

I have been with GEICO for 30 years. My wife had an accident in December 2024 and our rate increased by $1000 a year. What happened to the money I've been paying for 30 years?