Is GEICO A Good Insurance Company? Reviews From Over 20,464 Customers

Updated

Russell
Verified Review
Excellent
No one can beat the price.
Brian
Verified Review
Need Better Value
Good, but I need a lower price. All claims were done to my car, not by my car. My rates should not have gone up.
David
Verified Review
My Review
No problems at all.
Matthew
Verified Review
Excellent
Good but pricey.
Miguel
Verified Review
Fairness
They are good overall, but too expensive for my budget!
Laura
Verified Review
Excellent
My satisfied experience with roadside assistance
Kathy L
Verified Review
Great company.
Geico has been great.
Terri
Verified Review
Excellent
I'm happy with Geico. The quote was quick and the prices are great.
Scott
Verified Purchase
Easy, Simple Process
Easy. Got a quote. Paid for it. Printed my card. Done for 6 months!
Samuel
Verified Purchase
Great services
Geico has friendly customer service all the time.
William
Verified Review
Good
Good as long as you only have a car or a half-ton pickup. I unfortunately was part of an insurance scam, and they wanted me to put my farm truck on a commercial policy, tripling my insurance rate. So I had to go with Progressive, or I would still have Geico.
Richard
Verified Review
Frustrated Policy Holder
Expensive. I have no accidents, no speeding tickets, I'm a disabled veteran, and I'm over 58 years old. I think my policy should be cheaper than what I'm paying.
Troy
Verified Review
Good
I've been with this company for years, and because I made one claim, my rate went up.
Thomas
Verified Purchase
Geico is great
Everything is easy and smooth.
Nicole
Verified Review
Been with them 6 months and my policy went up instead of down
It's okay.
Kenneth
Verified Review
Excellent
Still too high on premiums!
Remus
Verified Purchase
So far So good
I like it for the price. I don't like having to use an app that monitors my driving.
Jacqueline
Verified Review
A title
I like the GEICO plan. I think they are a bit high in price, but I guess you get what you pay for. I’m glad I have full coverage now. I had no idea I didn’t have full coverage, and when I was in my accident, I was very surprised that the agent I opened my policy with didn’t get me full coverage like I had with my last policy. Live and learn, I guess.
Martin
Verified Review
Best Rate
Best rate.
William
Verified Review
It's the best!
Outstanding customer service!
Theresa
Verified Review
Good experience
I feel it's good, however, it could be better.
Ruth
Verified Review
Geico Pretty Good
Mostly fine; however, I constantly have to request ID cards that they claim they will automatically send. This gets old quickly.
Anthony
Verified Review
Dissatisfied with Rate Increase
My policy renewal increased by over $100 for no reason. I haven't gotten a ticket or been in an accident. I have the safe drive app, but there's misinformation when using it. I train drivers, so most of the time I'm not driving when using my phone, and it's too much trouble trying to adjust whether I'm driving or not.
Andreas
Verified Review
Очень вежливы и готовы ответить на все вопросы
На сегодня это самая выгодная для меня компания!
Loren
Verified Review
All good!
Good on claims.
Monica
Verified Review
Geico Insurance Quote Call Experience
First, always shop around so when you speak with their rep, you have an idea of the prices at the moment. The reps at Geico are very friendly, professional, and knowledgeable. So, once you have an idea of the price range you're looking for, don't be afraid to ask the rep questions and try to get to your desired price if possible.
David
Verified Review
Just Okay!
My current insurance is okay, but the premium payment seems to be creeping upwards. Other than that, nothing negative to report.
Dallas
Verified Review
Great Insurance
Very friendly and efficient.
William
Verified Review
My Opinion of Geico Insurance
Geico has been very good for me; the one real negative is the high monthly payment.
Jose
Verified Review
Great
Ease of access.
William
Verified Review
Geico
It's been great and easy.
Susan
Verified Review
Too Expensive
Too expensive.
Crystal
Verified Review
Good but Expensive
Good overall, but almost $200 is too expensive for full coverage for my older Hyundai Sonata.
Corandole
Verified Review
Affordable price
Good
Pamela
Verified Review
My Favorite Insurance 😍 Geico
Love them! I've been with them for over 18 years for car and renters insurance. They listen.
Sandra
Verified Review
Excellent, Cordial Car Insurance Coverage
Excellent customer service, good rates, and quick refund from previous car insurance (Allstate).
James
Verified Review
Good
The last two terms, my policy has gone up, not down, and I haven't had an accident.
Robert
Verified Review
Best Pricing Service
Beats most in pricing, great service, and great payment flexibility.
Cheryl
Verified Review
GEICO Greatest for Me
Lowest rates every year I check. GEICO is the best for affordable car and renters insurance year after year I check.
William
Verified Review
Excellent
Good customer service.
Eve
Verified Review
Disappointed
It was reasonable and affordable for a senior when I switched to it over 10 years ago. Currently, as a senior with a good driving record, no accidents, and no moving violations, it’s discouraging to find my rates climbing up instead of going down, which I was led to believe they would.
Chester
Verified Review
Real price quotes
Cheaper than anyone I can find.
Milton
Verified Review
Bueno
La mejor compañía
Preyaa
Verified Review
Superb
It was very easy to communicate with customer care. It covers rental cars if we take one while traveling and also covers guests.
Emanuel
Verified Review
GEICO 5 stars
Excellent
Victoria
Verified Review
VB Car Insurance
They help when you call.
Ryan
Verified Review
Easy going
Great company
Jessica
Verified Purchase
Great Premium, Discounts & Reliable!
Stress-free, easy to apply and understand policy info, great premiums and discounts.
Mary
Verified Review
Geico Best Rates in Connecticut
Geico still has the best rates in Connecticut.
Dannyj
Verified Review
Excellent
I've been with them for over 10 years. I wish it was cheaper, but it is what it is.
Carla
Verified Review
I've been with them for 5 years, they have been good to me
It's more than I want to pay. I have to have insurance at $268.00 monthly.
Randy
Verified Review
Geico
I've been with them for 26 years.
Gus
Verified Purchase
Great Service
Easy, hassle-free to deal with.
Christopher
Verified Purchase
Insurance
Good service and cheap rates.
A
Verified Review
Excellent
They are very supportive in handling claims and working with policyholders.
Walter
Verified Purchase
Great service!
Fast and easy!
Michael
Verified Review
Paying More Than I Should Be
I've never had to use them, but I seem to be paying more than I would with other companies. I'm thinking about changing.
Edward
Verified Purchase
Upstanding thanks
Very pleased with the service and the follow-ups to make sure that I had everything in place to have proper insurance and pricing going forward.
Mary
Verified Review
Even if it hurts, choose integrity.
My policy doubled due to a parking issue. I was parallel parking and scraped the car behind me. It was my fault. But doubling my policy payment? I've been a customer for over thirty years. I owed the man behind me honesty, so I left a note on his windshield. However, the hike in my premiums is making it almost unaffordable to keep the car. They have been a good insurance company for the thirty-plus years I have enjoyed their coverage. I trust them. They send a locksmith or a battery jump when needed over the years. Two of my three adult children also use them.
Narinder
Verified Review
Very Good
Good service.
Adriana
Verified Review
GeiNo: An Atrocious Experience
Terrible would be an improvement. After 9 years as a customer in good standing, I have been treated with indifference to flat-out rudeness. Two months ago, my car was in a wreck, and I was not at fault. I still have not received payment. My adjuster changed three times without my being informed. The current adjuster responds whenever it suits her. Communication throughout the whole experience has been abysmal. No response to texts or emails. When calls are returned, I'm fed misinformation or flat-out lies. Still waiting for a check, but every time I reach out, I get no response. Look elsewhere for insurance.
Lawrence
Verified Review
GEICO's Customer Service Issues
GEICO made a mistake transcribing my VIN, putting me through a difficult time registering my car and causing the DMV to report lapses of insurance to credit bureaus. On top of that, they say I’m responsible for a change in the premium dating back to when they made the mistake. My GEICO agent blamed me for the mistake because my car purchase was at 7:00, after agency hours.
Wilfrido
Verified Review
Average
The cost kept rising even though I have an excellent driving record.
Lisa
Verified Review
Not happy!
They told me roadside service was an added benefit. They never told me that using it was a "claim" against my account. Then my rate went up $200 a year right after a fender bender that wasn’t my fault. It was around a $1500 cosmetic repair. The other person was at fault and their insurance fully paid. Geico was out nothing. When I asked, I was told I had two claims in 30 days and insurance was due to go up anyway.
Sylvia
Verified Review
Three days
I didn't like their services over the last couple of years. The insurance cost went up for no apparent reason.
Sandra
Verified Review
Not as good as before
Find a more reasonable carrier; rates are escalating.
Stefani
Verified Review
See Geico - Run!
I had insurance with Geico for 15-20 years. I recently underpaid by $54. I got online to pay it 8 hours later, and to renew it they wanted to double my insurance rate. It went from $400-something to over $800. The customer service has really gone down over the years. I don't think they listen to customers anymore.
Patricia
Verified Review
Car Insurance
Good except for rates increasing each year.
Janee
Verified Review
Costly Insurance
It is okay, but the price is too high and will go up even higher after my 6 months.
Carla
Verified Review
Not Happy
Geico will not work with people on SSI or people on a fixed income. I can't afford $200 a month! I have been calling other insurance places.
Harold
Verified Review
Discouraged
I moved to a rural area and my insurance went up because of the number of claims in the area. My rate was not based on my driving record. I have not had an insurance claim with GEICO in over 20 years. I should not pay more because Lakeside, California has drivers with higher claim rates.
Gwen
Verified Review
Not Happy
Policy increased by $500. Unfair.
Gerardo
Verified Review
Thanks for 6 years
Every 6 months, the costs go up.
Philip
Verified Review
Geico Experience
They start you off with a good discount and rate, but the longer you stay with them, they increase your bill. When you call to find out why, they have an attitude like I should have known. Not only that, I barely use my car. I'm elderly, with no tickets or accidents, and I'm paying $1,400 a year. They also give you a quote but don't tell you it's only a 6-month term. It's crazy, and my car is 20 years old, so paying that price is unreasonable. I'm actively looking for a different insurance company now.
Gail
Verified Purchase
So far, I'm not thrilled. I feel cheated already. The first representative, before I bought the policy, was okay but needed a bit more training with customers. The second representative seemed knowledgeable and gave me a price. I paid in full the quote that was determined. I found out two months later that Geico added on another $101. Today, I got my credit card statement, and they posted a bill of $156. I will look for another company when I have the time. I will let this ride for a bit. Not happy at all.
So far, I'm not thrilled. I feel cheated already. The first representative, before I bought the policy, was okay but needed a bit more training with customers. The second representative seemed knowledgeable and gave me a price. I paid in full the quote that was determined. I found out two months later that Geico added on another $101. Today, I got my credit card statement, and they posted a bill of $156. I will look for another company when I have the time. I will let this ride for a bit. Not happy at all.
Francisco
Verified Review
Good but Expensive
It's good, but for my driving record, it's kind of expensive.
Carolyn
Verified Review
Geico grew too expensive
We’ve had zero claims in the last 7 to 8 years, yet our insurance rates are nearly unsustainable as they have increased exponentially due to inflation or whatever they say. We bundled home and car to save, and our premiums have nearly doubled, so we’re going to find cheaper insurance. We’ve had Geico for about 15 years, so it’s hard to have to change, but they offer zero ideas to reduce the nearly $300 per month premiums. We’re retired, hardly drive, and it’s ridiculous to have to pay this much for 2 vehicles.
Ernesto
Verified Review
Less Expensive
Cheaper than what you offer.
Norma
Verified Review
Unprofessional
I did not have coverage very long with Geico when, on my way to a doctor's appointment, a truck quickly pulled in front of me, which did not have the right of way. The end result was that I hit the truck in the rear. In exchanging insurance information, I checked his truck over and over for any damages. Finally, he decided there were no damages or scratches. He, in fact, stated to me, "I do not find any damages whatsoever," and said, "I will let my employer know about the accident and notify them that there is no damage to the truck." The next thing I find out, 2-3 weeks later, is that a claim was filed for damages. I called Geico and spoke to an agent. He was surprised I did not know about the claim, as no one from Geico called me to find out the truth of the accident. He said he would have someone from Geico call me. I never got a call, but I received a letter stating a claim was filed and Geico was working on an agreeable amount. It stated they would contact me when settled. I never got said call and have never been asked my version, and it is presumed I am guilty. I actually had the right of way and NO damage was done. I still, to this day, do not know what Geico paid out. This was handled very poorly. Just because I am a senior does not justify not getting the truth of the accident.
John
Verified Review
Too Expensive
I feel they are on the higher side. I don’t have any accidents, tickets, or DUIs, and I am paying more for insurance than I ever have.
Keith
Verified Review
I'm paying too much for my car insurance.
I am not completely satisfied with my current auto insurance. Although I understand that insurance rates are rising, especially in New York State, I know that I could be paying less, and that is where my frustration lies. I'm close to paying nearly $300 a month for a multi-car policy for 2 vehicles that are more than 10 years old. I simply want to pay less for auto insurance to fit my monthly budget as I am a Geico customer of disabled status living on a fixed income.
Mohamed
Verified Purchase
The cost of the policy is too high
The price of the coverage is very high.
Ruperto
Verified Review
Total Discontent
Unjustified increase in insurance rates and poor efficiency in resolving claims.
Pam
Verified Review
Terrible
They raised my rates without any explanation.
Jerry
Verified Review
Senior Abuse on Premiums!
They doubled my premiums! Horrible now! No, no accidents nor any claims. Just picking on senior citizens to take advantage of! Too sad, I've had them for years!
Jenna
Verified Review
Good but raises rates every year with no changes
They raise the rates every year. There’s no loyalty incentive to stay with them.
Dennis
Verified Review
Not a Happy Customer at This Time!
My agent's name was Mary. When I joined Geico, I gave Mary my debit card information for my down payment. The next day, she sent me an email saying the information did not work, so I repeated the same debit card number directly from the card. I also gave her my checking account routing number and account number. Approximately a week later, I tried to use my debit card to pay my bills, but my debit card had been disabled for possible fraud due to the fact that Mary submitted my payment through an agency outside of the USA. This caused me delays in paying my monthly bills. I had to physically go to my credit union to be issued a new debit card. That caused delays in paying my obligations and late penalty fees. I am not happy with the agent's actions and procedures when she was not efficient in doing things correctly after being given correct information twice.
Carmen
Verified Review
No incentives to be loyal to the company
Once you're a client, they don't give you any incentive for being a loyal customer.
Mary Ann
Verified Review
Cancel My Lapsed Insurance
I have enrolled with a different insurance company since Geico allowed my policy to lapse with their poor customer service.
Sheniqua
Verified Purchase
Policy transparency
Geico gave me one monthly rate, and then increased the rate a few days after I purchased the policy.
Amy
Verified Review
GEICO was expensive
Really check pricing.
Luz
Verified Review
It's Just OK
They keep increasing the rates every 6 months even without any incidents.
Nathaniel
Verified Review
High Price
The insurance I pay on my vehicles takes too much money out of my pocket. The rate in Massachusetts is too high.
Francisco
Verified Review
Geico
Frustrating. No accidents or tickets in more than 10 years, and they keep raising my policy.
William
Verified Review
Geico Rate Increase
Geico raised my rates without any explanation.
Yolanda
Verified Review
Fair
At least they don't make changes to our policy without letting me know.
Jose
Verified Review
Overcharge on On-Time Payment
Not so great since they want you to pay extra to make a payment.
Candi
Verified Review
Good at first but then...
At first, Geico was good, but then my payments began to get higher and higher.
Tyler
Verified Review
Awful. Cannot wait to leave them
They are rude, make changes without notifying you, and when you find out, they are unable to make anything right. They are expensive and often remove discounts without reason, and you have to fight hard to have them reinstated.
Joy
Verified Review
Good but could be better
I'm paying too much. I have received quotes that are cheaper. I would like to stay with Geico if they would bring my rates down.
Tim
Verified Review
One day it's 88 bucks, next week it's 97 bucks, another week it's 111 bucks, and last week to pay the bill it goes to 127 bucks. Crazy.
One day it's 88 bucks, next week it's 97 bucks, another week it's 111 bucks, and last week to pay the bill it goes to 127 bucks. Crazy.
Cheryl
Verified Review
Rates are too high. I've been with them for a very long time, and my rates never seem to get any lower. Most of the time, they even increase with no explanation!
Rates are too high. I've been with them for a very long time, and my rates never seem to get any lower. Most of the time, they even increase with no explanation!
Donald
Verified Purchase
Poor follow-up on emails
It is frustrating in some areas and good in others. I had a claim, and that was handled well. However, I was supposed to fill out a questionnaire and send a lot of documents that I have never had to send with other insurance carriers. The problem is the questionnaire was never sent to me. As a result of not filling out the questionnaire, I never received it, and my policy was canceled. I requested the questionnaire twice via email, as that was the only way to get it, and I never received a response.
Glendon
Verified Review
Paying more for less coverage.
Insurance isn’t a legal scam, it’s all about making money. Every renewal they charge you more, it doesn’t matter that you have no claims or points on your license. It’s sad that you are not able to trust your insurance company to do the right thing for their customers.
Carrie
Verified Review
Great Driving Record = Yet No Discounts Given
They are a good company but don't abide by state rules on mileage discounts and keep the price high. I could get all the discounts with other companies. Geico gives me none. I've been driving for over 70 years and have never had a ticket, accident, or any DUIs—I don't drink. I was also a driving teacher for many years. But I still get no discounts that I'm supposed to get.
Penny
Verified Review
Unhappy
Too expensive and they raised the rates without telling me.
Teresa
Verified Review
Don't use Geico
Don't use Geico. They assured me that my rate would not change when my car was vandalized, but my rate went up $100. They assured me they would not pay the fraud claim from another driver. Instead, they not only paid the claim, labeled the incident my fault, and again raised my rates. The only thing keeping me with them is that I can't find another agency that will cover my Hyundai with the same coverage for less than what I'm paying now.
Michelle
Verified Review
Normally, when you are financing a car, you're supposed to have full coverage. Apparently, I didn’t, and my catalytic converter was stolen off my car. I didn’t know I didn’t have comprehensive coverage, so now I have to pay out of pocket. I'm still financing my car.
Normally, when you are financing a car, you're supposed to have full coverage. Apparently, I didn’t, and my catalytic converter was stolen off my car. I didn’t know I didn’t have comprehensive coverage, so now I have to pay out of pocket. I'm still financing my car.
Joshuah
Verified Review
Just meh. Not impressed.
Don't use the tracker app as it is wildly inaccurate. Don't expect a discount for loyalty. Customer service is less than helpful.
Kelly
Verified Review
I was with GEICO for seven years and kept requesting a review of my policy because the premium kept going up. I was told that insurance was going up everywhere because of the economy, not because I had a claim. I found better insurance at more than $100 a month off of what I was currently paying.
I was with GEICO for seven years and kept requesting a review of my policy because the premium kept going up. I was told that insurance was going up everywhere because of the economy, not because I had a claim. I found better insurance at more than $100 a month off of what I was currently paying.
Molly
Verified Review
All Auto Insurance Companies Discriminate Because You're Over 65
Too expensive, but it doesn't matter. Geico is the cheapest.
Bradley
Verified Review
Horrible Insurance Company
Stay away from them. I hit a raccoon and it took 6 months to get fixed. They made the body shop take the whole front end off the car to show parts the body shop said needed repair, and then it was an additional 3 months. The car could not be driven the entire summer, but Geico didn't care that you had no car to drive. They had no claims adjusters of their own. They lowball every claim and then make it miserable to wait for approval.
Jack
Verified Review
Geico is now raising rates
Geico raised my auto insurance by $600 for 2026, so I canceled my policy effective 1/20/2026.
Dorma
Verified Review
Horrible
They charge way too much and always threaten to cancel my policy if my payment is a day late.
Frances
Verified Review
Frustrating
I drive very little. I'm 75 and I'm paying $100 a month for insurance, which is ridiculous. I have talked to them, and they're not willing to adjust the rate. Each year, it just goes up and up.
Diane
Verified Review
Too High
I have been with Geico for over twenty-eight years. They are overcharging me and raising my rates without notice. They have become too expensive for my budget.
Ernest
Verified Review
Run as fast as you can from Geico
Geico will raise your rate to 5 times anybody else rather than just cancel you. I saved 80% switching to Allstate with exactly the same coverage and deductible. Geico now joins with Allstate as my two "never again" companies. 20+ years with both and both tried to run me into poverty at the end.
Marvin
Verified Review
The low premium auto insurance carrier who makes up for the low price in devious ways
Even though their voice announcement system when you call them indicates that a live representative will come on the line shortly, that rarely, if ever, occurs. Furthermore, they regularly charge at least double what the Texas Motor Vehicle Crime Prevention Authority specifies is allowable to reimburse themselves for the fee that they pay to them.
Pedro
Verified Review
Beware of Price Increases After the First Year
Find out if the car insurance you get is not going to inflate after one year.
Paul
Verified Review
The gecko will getcha
I recently switched to Progressive. GEICO continuously raised their prices for no reason at all. I was with them for five years, and each year we got bumped up in price. It’s very subtle, 2 to 3 dollars every six months. I think they’re making free money on those not keeping track. That’s sneaky, and I don’t appreciate that kind of business.