Is GEICO A Good Insurance Company? Reviews From Over 20,756 Customers

Updated

Israel
Verified Review
Can't Complain
I've been a GEICO customer for twenty years and I have a great relationship with the company. I know you can't compete with them. Amen.
Gordon
Verified Review
Geico Insurance Coverage is Good
Geico has been consistent.
Stephen
Verified Review
GEICO Excellent Service
Get multiple quotes before each renewal.
Dominick
Verified Review
Excellent
Geico is a good company. We’ve been with them for many years. Just a little pricey.
Greg
Verified Review
Overall excellent, except for the price. To date, when I started shopping, not one quote has beaten what I currently pay when comparing policy/price vs the same. Not one. I would not switch unless I see about 20% in savings.
Overall excellent, except for the price. To date, when I started shopping, not one quote has beaten what I currently pay when comparing policy/price vs the same. Not one. I would not switch unless I see about 20% in savings.
Frank
Verified Purchase
It's all good with Geico.
When others turn you down or try to overcharge, Geico will help you.
Ronald
Verified Purchase
Geico's discount service sounds great, but...
The DriveEasy program sounds like a great resource, but the actual app tracking itself is really finicky, unreliable, and seems to assume that any hard braking, cornering issues, or speed variances are entirely the fault of the driver. It does not factor in the actual reality of responding to the driving environment around you, which ultimately might lead to poor or unfavorable scores so that the discount might not actually be all it's advertised to be.
Dynasty
Verified Review
Affordable insurance
Received the best affordable policy quotes.
Patricia
Verified Purchase
I have had a great experience with GEICO. They were easy to contact and I got a great rate. I would definitely recommend them to anyone.
I have had a great experience with GEICO. They were easy to contact and I got a great rate. I would definitely recommend them to anyone.
Louis
Verified Review
Geico the Best
As of now, Geico offers me the lowest price for my car insurance. Hopefully, they stay there.
Clearthur
Verified Purchase
No problem, great service
I'd tell them to just call and see what kind of quote they can get.
Mary Jane
Verified Review
YES! Try them!
I have GEICO. Very pleased with them.
Jacqueline
Verified Purchase
Easy to price and sign up online
Great.
Bruce
Verified Review
Best value and service
Least expensive of the 8 others with comparable coverage.
Wanda
Verified Review
Excellent
I've always received good service.
Carluto
Verified Review
Geico Insurance
They are great. I have a 17-year-old who's driving, and that's the reason Geico increased my premium. Other than that, they're a great company to do business with.
Vera
Verified Review
Geico Great Service
Good people ready to answer questions and offer discounts.
John
Verified Review
GEICO, Best Insurance
Cheapest in Florida hands down. I’ve tried to get coverage from other carriers and they can’t beat it.
Gerald
Verified Review
Auto Tesla
Great service.
Cary
Verified Purchase
Awesome!!!
Very friendly and thorough.
Harley
Verified Review
Too expensive
I have not had any issues with Progressive. They are definitely cheaper than GEICO.
Demetrius
Verified Purchase
Excellent
Go with Geico, best rates.
David K
Verified Review
It's a very good company to be with and it's the cheapest
I feel like state minimum should be no more than 39 bucks a month, but so far it is the cheapest car insurance I have found. It's a good company.
Andrzej
Verified Review
Lack of contact with an agent is a big minus.
I use the GEICO app and keep getting messages asking me to install the app. Lately, they’ve been asking me to pay about $7 for something I don’t understand. It’s been impossible to reach a phone agent to ask for an explanation.
Zaqueo
Verified Review
Happy
They have good prices and good customer service.
Elizabeth
Verified Review
Rates
I just think they could lower their rates a little.
Mary
Verified Review
No Contact With a Human to Answer Questions
I’ve tried to reduce my costs because I don’t drive more than 50 miles a week, but no one responds.
Lissette
Verified Review
Excellent
They're great.
Donald
Verified Review
Satisfied
Pretty reasonable company.
Terry
Verified Purchase
Very helpful and friendly
GEICO is very good. I would recommend it.
Linda
Verified Review
I have had them for over 2 years, and the car is getting older, but the prices keep going up. I haven't had any accidents in over 40 years. All insurance is sky high.
I have had them for over 2 years, and the car is getting older, but the prices keep going up. I haven't had any accidents in over 40 years. All insurance is sky high.
Amy
Verified Review
Geico for Best Prices
Lowest insurance I can find.
William
Verified Review
Good drivers pay the price for the worst drivers
I have not had any accidents or violations in 50 years, and yet my rates keep going up as my vehicle gets older. I feel like I'm being penalized for all the people who do have accidents and drive poorly. I drive less than 50 miles a month, and I'm paying far more than I need to. I had to drop comprehensive and collision coverage in order to make my rates affordable.
Juan
Verified Review
Comparison!
Geico does their best to give you the lowest car payments and coverage.
Robert
Verified Review
Great Experience
Great experience. Saved $600 a year.
Loretta
Verified Purchase
Buying Car Insurance
I was pleased with the price and experience.
Andrew
Verified Review
Not changing carriers.
Claims are handled quickly, they have good customer service, and competitive rates.
Greg
Verified Review
Small claims to all who say full coverage under $140
Great. But when I see what I now believe is mostly BS on pricing, I like them more. No one has beaten their price, even with responses that had less coverage!
Brett
Verified Review
GEICO keeps my rate lower than others - every time I check!
Consistently provides the least expensive rate for my coverage, which includes emergency service and rental.
David
Verified Review
Solid Option!
Not bad, but I wish they offered a better premium amount.
Daniel
Verified Review
Geico gives value
The app is very good and easy to use.
Margaret
Verified Review
The Big Switch
GEICO was good, but they were so expensive and I wasn’t able to keep it up.
Gary
Verified Review
Expensive
Good but expensive.
Anibal
Verified Review
Best Insurance Company
Best customer service and pricing.
Steven
Verified Review
My Review of Geico
Handle everything at a great price and without the Allstate-style hassle. Sticking with them.
Linda
Verified Review
Geico gives us 5-star service
We have always had a very good experience with Geico. In general, their prices were always better than anyone we compared them to, and they offered the coverage we need at what I have always thought was a reasonable price. We have only made a few claims with them, but they have always been very prompt in responding to us and helping us handle the claims.
Dolores
Verified Review
Good
Great coverage and service, a little pricey.
Thomas
Verified Review
Very good, but very expensive
They're very expensive, but when you have a problem they don't delay. Someone will contact you within hours of a claim being filed if it's during the weekdays. They don't reward their accident-free drivers with a decrease in payments, yet they will raise the price. I've been with them about 12-13 years and they have been easy to work with, just too darn expensive.
Mary Ellen
Verified Review
Geico is one of the best
Great value for great insurance.
Russell
Verified Review
Excellent
No one can beat the price.
Brian
Verified Review
Need Better Value
Good, but I need a lower price. All claims were done to my car, not by my car. My rates should not have gone up.
David
Verified Review
My Review
No problems at all.
Matthew
Verified Review
Excellent
Good but pricey.
Miguel
Verified Review
Fairness
They are good overall, but too expensive for my budget!
Laura
Verified Review
Excellent
My satisfied experience with roadside assistance
Kathy L
Verified Review
Great company.
Geico has been great.
Terri
Verified Review
Excellent
I'm happy with Geico. The quote was quick and the prices are great.
Scott
Verified Purchase
Easy, Simple Process
Easy. Got a quote. Paid for it. Printed my card. Done for 6 months!
Samuel
Verified Purchase
Great services
Geico has friendly customer service all the time.
William
Verified Review
Good
Good as long as you only have a car or a half-ton pickup. I unfortunately was part of an insurance scam, and they wanted me to put my farm truck on a commercial policy, tripling my insurance rate. So I had to go with Progressive, or I would still have Geico.
David
Verified Review
Disappointed
The rates are too high on a fixed income. If they get any higher, I will have to look elsewhere.
Robin
Verified Review
Geico, not your best bet!
I believe I am overcharged. I have paid my premium regularly and on time for over six years, with no claims! When I called to see if I could get my rates reduced and add my son to my policy, they offered no help. I'm not a fan of Geico and would not recommend them!
Sherry
Verified Review
Worst price after 10 years of paying
I was with them for over 10 years. No claims, never missed a payment. No accidents, tickets, nothing in 40 years of driving. I was paying twice the amount I should have been paying. When I called to cancel, they said they would match the new company's rate. Why didn't they automatically adjust my payment to the best rate? Why is the customer supposed to review the price every 6 months?
Margurita
Verified Review
Rate and Price
Better rates and lower prices.
Charles
Verified Review
Shop around
When your rates increase with your insurance company, start shopping annually for new insurance.
Deborah
Verified Review
Looking for cheaper insurance
The rates are on the high side.
Eduardo
Verified Review
Full Coverage, Not Exactly That!
I never had issues until I filed a claim. The adjuster, "Angel," was very unprofessional and incompetent, in my opinion. Otherwise, the service was very great.
Karen
Verified Review
Looking for a new company
I have never received a discount for being a loyal customer. I turned 60 and still no discount. No accidents or tickets, still no discounts. I don't drive much at all, and still no discount! I called them once asking about a lower price, and the man was rude to me. The very next day, he raised my premium! I'm going to find a different company. I just haven't had the time to do it.
Stephen
Verified Review
Not satisfied with GEICO anymore
Sending cancellation notices half a month in advance. I've been a faithful customer for at least six years. Rates went up.
Thomas
Verified Review
Fair
The coverage and service provided are good, but the price is becoming too high.
Stanley
Verified Review
Price change without warning. I found this was the case according to people I talked with, who said that's why they switched.
Price change without warning. I found this was the case according to people I talked with, who said that's why they switched.
Richard
Verified Review
Really?
I was offered a much lower price by another insurance company, gave Geico a chance to match it, and they refused. Never had a claim in over 40 years on car insurance.
Bruce
Verified Review
Overcharge
They charge more than I should pay, and I’m looking around.
Nancy
Verified Review
Their service is not the greatest and prices get higher every 6 months
Too pricey.
Nina Marie
Verified Review
Unsatisfied
My car insurance is too expensive for a senior citizen on a fixed income.
Chandra
Verified Review
Overpayments and Overcharged Insurance
GEICO would not allow me to split the extra-large payment! I was charged extra if I did not use auto-pay.
Robert
Verified Review
Geico poor value compared to others.
Overpriced and never contacted by an agent in the 4+ years I have been with them.
Bozena
Verified Review
If you have one accident or ticket, you will pay hundreds of dollars more for the next five years. There is no forgiveness or anything.
If you have one accident or ticket, you will pay hundreds of dollars more for the next five years. There is no forgiveness or anything.
Patrick
Verified Review
Average
No accidents or tickets, yet they keep raising my rates.
Brett
Verified Review
Not for me
They never informed me of paperless options, then charged me.
Mary
Verified Review
Steer Clear of GEICO. Ads Are Clickbait & Switch
If you switch to GEICO, only stay for one year. After that, rates hike and hike until you're paying triple what you started with by year 3. Every single claim, regardless of frequent driver, goes against you, even for a comprehensive claim which is never supposed to affect the rating class of other coverages. There is absolutely zero accident forgiveness, regardless of how minor the payout was. Steer clear of the misleading ads! Everything in GEICO ads only applies to your very first policy.
David
Verified Review
GEICO rate increase
GEICO doubled my rates for no other reason than the car was bought new. I've been with GEICO for over 30 years, and this increase is disappointing.
Dennis
Verified Review
Review D
Good but much too expensive for a senior citizen with a good record.
Deborah
Verified Review
DLJ
They are too expensive and keep going up in cost. They should provide discounts for long-term customers. This is the reason why we are searching for another car insurance provider.
Adriana
Verified Review
GeiNo: An Atrocious Experience
Terrible would be an improvement. After 9 years as a customer in good standing, I have been treated with indifference to flat-out rudeness. Two months ago, my car was in a wreck, and I was not at fault. I still have not received payment. My adjuster changed three times without my being informed. The current adjuster responds whenever it suits her. Communication throughout the whole experience has been abysmal. No response to texts or emails. When calls are returned, I'm fed misinformation or flat-out lies. Still waiting for a check, but every time I reach out, I get no response. Look elsewhere for insurance.
Lawrence
Verified Review
GEICO's Customer Service Issues
GEICO made a mistake transcribing my VIN, putting me through a difficult time registering my car and causing the DMV to report lapses of insurance to credit bureaus. On top of that, they say I’m responsible for a change in the premium dating back to when they made the mistake. My GEICO agent blamed me for the mistake because my car purchase was at 7:00, after agency hours.
Wilfrido
Verified Review
Average
The cost kept rising even though I have an excellent driving record.
Lisa
Verified Review
Not happy!
They told me roadside service was an added benefit. They never told me that using it was a "claim" against my account. Then my rate went up $200 a year right after a fender bender that wasn’t my fault. It was around a $1500 cosmetic repair. The other person was at fault and their insurance fully paid. Geico was out nothing. When I asked, I was told I had two claims in 30 days and insurance was due to go up anyway.
Sylvia
Verified Review
Three days
I didn't like their services over the last couple of years. The insurance cost went up for no apparent reason.
Sandra
Verified Review
Not as good as before
Find a more reasonable carrier; rates are escalating.
Stefani
Verified Review
See Geico - Run!
I had insurance with Geico for 15-20 years. I recently underpaid by $54. I got online to pay it 8 hours later, and to renew it they wanted to double my insurance rate. It went from $400-something to over $800. The customer service has really gone down over the years. I don't think they listen to customers anymore.
Patricia
Verified Review
Car Insurance
Good except for rates increasing each year.
Janee
Verified Review
Costly Insurance
It is okay, but the price is too high and will go up even higher after my 6 months.
Carla
Verified Review
Not Happy
Geico will not work with people on SSI or people on a fixed income. I can't afford $200 a month! I have been calling other insurance places.
Harold
Verified Review
Discouraged
I moved to a rural area and my insurance went up because of the number of claims in the area. My rate was not based on my driving record. I have not had an insurance claim with GEICO in over 20 years. I should not pay more because Lakeside, California has drivers with higher claim rates.
Gwen
Verified Review
Not Happy
Policy increased by $500. Unfair.
Gerardo
Verified Review
Thanks for 6 years
Every 6 months, the costs go up.
Philip
Verified Review
Geico Experience
They start you off with a good discount and rate, but the longer you stay with them, they increase your bill. When you call to find out why, they have an attitude like I should have known. Not only that, I barely use my car. I'm elderly, with no tickets or accidents, and I'm paying $1,400 a year. They also give you a quote but don't tell you it's only a 6-month term. It's crazy, and my car is 20 years old, so paying that price is unreasonable. I'm actively looking for a different insurance company now.
Gail
Verified Purchase
So far, I'm not thrilled. I feel cheated already. The first representative, before I bought the policy, was okay but needed a bit more training with customers. The second representative seemed knowledgeable and gave me a price. I paid in full the quote that was determined. I found out two months later that Geico added on another $101. Today, I got my credit card statement, and they posted a bill of $156. I will look for another company when I have the time. I will let this ride for a bit. Not happy at all.
So far, I'm not thrilled. I feel cheated already. The first representative, before I bought the policy, was okay but needed a bit more training with customers. The second representative seemed knowledgeable and gave me a price. I paid in full the quote that was determined. I found out two months later that Geico added on another $101. Today, I got my credit card statement, and they posted a bill of $156. I will look for another company when I have the time. I will let this ride for a bit. Not happy at all.
Francisco
Verified Review
Good but Expensive
It's good, but for my driving record, it's kind of expensive.
Carolyn
Verified Review
Geico grew too expensive
We’ve had zero claims in the last 7 to 8 years, yet our insurance rates are nearly unsustainable as they have increased exponentially due to inflation or whatever they say. We bundled home and car to save, and our premiums have nearly doubled, so we’re going to find cheaper insurance. We’ve had Geico for about 15 years, so it’s hard to have to change, but they offer zero ideas to reduce the nearly $300 per month premiums. We’re retired, hardly drive, and it’s ridiculous to have to pay this much for 2 vehicles.
Ernesto
Verified Review
Less Expensive
Cheaper than what you offer.
Norma
Verified Review
Unprofessional
I did not have coverage very long with Geico when, on my way to a doctor's appointment, a truck quickly pulled in front of me, which did not have the right of way. The end result was that I hit the truck in the rear. In exchanging insurance information, I checked his truck over and over for any damages. Finally, he decided there were no damages or scratches. He, in fact, stated to me, "I do not find any damages whatsoever," and said, "I will let my employer know about the accident and notify them that there is no damage to the truck." The next thing I find out, 2-3 weeks later, is that a claim was filed for damages. I called Geico and spoke to an agent. He was surprised I did not know about the claim, as no one from Geico called me to find out the truth of the accident. He said he would have someone from Geico call me. I never got a call, but I received a letter stating a claim was filed and Geico was working on an agreeable amount. It stated they would contact me when settled. I never got said call and have never been asked my version, and it is presumed I am guilty. I actually had the right of way and NO damage was done. I still, to this day, do not know what Geico paid out. This was handled very poorly. Just because I am a senior does not justify not getting the truth of the accident.
John
Verified Review
Too Expensive
I feel they are on the higher side. I don’t have any accidents, tickets, or DUIs, and I am paying more for insurance than I ever have.
Keith
Verified Review
I'm paying too much for my car insurance.
I am not completely satisfied with my current auto insurance. Although I understand that insurance rates are rising, especially in New York State, I know that I could be paying less, and that is where my frustration lies. I'm close to paying nearly $300 a month for a multi-car policy for 2 vehicles that are more than 10 years old. I simply want to pay less for auto insurance to fit my monthly budget as I am a Geico customer of disabled status living on a fixed income.
Mohamed
Verified Purchase
The cost of the policy is too high
The price of the coverage is very high.
Ruperto
Verified Review
Total Discontent
Unjustified increase in insurance rates and poor efficiency in resolving claims.
Pam
Verified Review
Terrible
They raised my rates without any explanation.
Jerry
Verified Review
Senior Abuse on Premiums!
They doubled my premiums! Horrible now! No, no accidents nor any claims. Just picking on senior citizens to take advantage of! Too sad, I've had them for years!
Jenna
Verified Review
Good but raises rates every year with no changes
They raise the rates every year. There’s no loyalty incentive to stay with them.
Dennis
Verified Review
Not a Happy Customer at This Time!
My agent's name was Mary. When I joined Geico, I gave Mary my debit card information for my down payment. The next day, she sent me an email saying the information did not work, so I repeated the same debit card number directly from the card. I also gave her my checking account routing number and account number. Approximately a week later, I tried to use my debit card to pay my bills, but my debit card had been disabled for possible fraud due to the fact that Mary submitted my payment through an agency outside of the USA. This caused me delays in paying my monthly bills. I had to physically go to my credit union to be issued a new debit card. That caused delays in paying my obligations and late penalty fees. I am not happy with the agent's actions and procedures when she was not efficient in doing things correctly after being given correct information twice.
Carmen
Verified Review
No incentives to be loyal to the company
Once you're a client, they don't give you any incentive for being a loyal customer.
Mary Ann
Verified Review
Cancel My Lapsed Insurance
I have enrolled with a different insurance company since Geico allowed my policy to lapse with their poor customer service.
Sheniqua
Verified Purchase
Policy transparency
Geico gave me one monthly rate, and then increased the rate a few days after I purchased the policy.
Amy
Verified Review
GEICO was expensive
Really check pricing.
Luz
Verified Review
It's Just OK
They keep increasing the rates every 6 months even without any incidents.
Nathaniel
Verified Review
High Price
The insurance I pay on my vehicles takes too much money out of my pocket. The rate in Massachusetts is too high.
Francisco
Verified Review
Geico
Frustrating. No accidents or tickets in more than 10 years, and they keep raising my policy.
William
Verified Review
Geico Rate Increase
Geico raised my rates without any explanation.
Yolanda
Verified Review
Fair
At least they don't make changes to our policy without letting me know.