Is GEICO A Good Insurance Company? Reviews From Over 21,281 Customers

They pay claims very well. That is very important to me.

My experience is excellent. I just wish I had joined Geico way earlier, but it's been really, really great.

Excellent service and accessibility.

It is always a good experience working with GEICO. It all depends on their quote at the time, just like any other insurance company.

Support staff has been facilitating a couple of policy changes.

I have tried to find a better price with more options for what they are charging, but no one can beat them. Their customer service is top-notch as well.

It's gotten too expensive and we've been long-term customers.

It's better than the other insurance for me. It's the cheapest right now for me, but it can be expensive as well.

Trustworthy service

Geico has provided excellent customer service. Their sales staff explain and answer all questions. Their staff is very professional. When I leave a message on their phone, they respond quickly.

Good company with better than average pricing.

Geico has by far the best price and great customer service.

Good service, but too expensive.

I love Geico. Always excellent, prompt service. The price is a little high for me, but so far I can handle it.

Great coverage.

Fair, honest, good coverage for the money.

Geico has been loyal to me in terms of overall premium consistency, remaining largely lower than its competitors. As long as Geico remains loyal to me, I will be loyal to Geico. Case in point, one automobile insurer recently showed me a premium quote that impressively undercut Geico. However, I rejected this insurance provider due to my loyalty to Geico and remembering this other insurance company's reputation for quickly over-inflating its premium prices.

Very thorough and helpful in explaining everything. They have been very kind, and so far, I’ve had a very good experience with them. Thank you all for being so kind and for making sure I fully understood before I hung up. Love these guys.

I've had a great experience with Geico. In my opinion, they need to lower my insurance. I'm a 62-year-old female who hardly drives anywhere. I've been driving since I was 16. I'm an excellent driver and I've never had a ticket in my life, but I pay $97.00 per month. I drive a 2019 Jeep Cherokee. Not fair! That's what I would tell my friend!

Call Geico for car insurance. I compared all other insurance companies, spent 2 days on the computer and my cell phone. No other company that advertised they are cheap could come close to Geico. Some companies that advertise as cheap were quoting prices of $1,200.00 a year. I pay $800.00 a year for full coverage with Geico.

Good insurance company.

They have been great.

Not sure why I had to pay so much (around $135/month) for the minimum coverage (PIP). That is why I shopped around and finally switched to Progressive, which is slightly cheaper.

I've been with this insurance company for more than 8 years.

Great, easy, and no pressure.

You need to call them yearly; otherwise, they automatically increase your rate.

The rates are competitive. As senior citizens, we appreciate their willingness to explain their pricing and help in reducing costs!

After 11 loyal years with Geico, once deregulation was in effect, their base rates skyrocketed. It's hard for seniors on a fixed income.

Need more discounts, but overall it’s been a great company.

The premium is too high every month.

Geico is a good insurance company but a little expensive even with the discounts.

Friendly, professional, and courteous.

Excellent care and coverage.

Affordable.

Geico has always been there when we need them, plus they have the lowest premium of all major insurance companies.

I found my best rate with Geico.

I had a good experience.

Too expensive for my car considering how far and as much as I drive.

Informed, good customer service.

It went up, but not as drastically as the others.

Back in 2013, a Geico representative informed me of a trap by the local law enforcement. It ultimately saved me. I was eventually found not guilty by a jury of my peers of vehicular homicide. But it was Geico that was trying to investigate my accident and was thwarted by local law enforcement, and stopped their efforts to get to the bottom of it. By warning me that the police were secretly trying to indict me, I was able to get an attorney and fight for my innocence. For that, I am eternally grateful and will use Geico as my insurance representative till the day I die!

The car insurance seems a little expensive. I wanted to have some extras with it like towing, which was a bit pricey. However, I like the fact that I could sign up with them personally without needing to provide information on my entire family, who have their own vehicle and motorcycle insurance. They are pretty much the same price as the rest, but a little on the higher range.

They are too expensive after being with them for almost 6 years.

Geico is great, but I am paying as much for insurance as I am for my car loan payment.

My current coverage is with Geico and I am very satisfied with them. It's fairly priced and the coverage options are numerous.

I like them. I have been with them for 2 years.

It's very sufficient and helpful.

We've been with GEICO for over 10 years. It's a good company, but the prices keep going higher and higher. With no accidents or tickets, we are still paying too much. It's just time for a change. Better pricing, more options.

Excellent communication and service.

I have been very happy with Geico. They were there and insured me when everyone else wanted to charge me twice as much, and that was more than 5 years ago. My rates at one point were as low as $35 a month, and then all of a sudden they shot up to $55 to $58 a month with zero tickets, zero accidents, and zero claims, which is why I started shopping around. But to be perfectly honest, even though I can get insurance for $14 less a month on average, I think I'm going to stick with Geico because they were there when I needed a break, and that goes a long way with me.

Geico was my current provider and their rates went up way too much to justify staying with them.

Good price.

I haven't needed to make any claims yet, but they are better priced than most of the other companies.

It was the cheapest deposit to get it started.

GEICO has excellent customer service. They take good care of me any time I need them, whether it’s about the policy or claims. They are always there and answer all my questions to my satisfaction. Thank you, GEICO!

I like them, but they're just too expensive.

Still costs too much but less than everyone else.

Great follow-up.

She was very friendly and professional. She knew what she was doing and she was very informed.

I've been with Geico for many years.

Geico is good with claims but way too expensive for long-time loyal customers.

I bought a new vehicle and expected to see a reduction in premiums, but I was wrong. My policy more than doubled.

Okay, but expensive for a 60-year-old with a great driving record.

They lied to me after I had an accident and was deemed 10% at fault. They promised I wouldn’t get a rate hike. That part was true… they dropped me.

The price is very high, considering we have no tickets and the cars are hardly driven at all.

Tried to get a cheaper payment, but they were no help. I’ve been trying to find a cheaper company.

I have used Geico since 2006 on and off, and this will be my last time. They are notorious for raising my premium every renewal time. This very month I paid $188.00, and my renewal for March is $244.47—a fifty-six dollar a month increase on a 2022 Chevrolet Trax. I am on a dire fixed income and cannot afford this. I will never use Geico again. I need cheap insurance with full coverage.

Geico is okay, but I'm paying too much money. I'm paying $174 a month. I like Geico, but I wish I was paying less than that.

Do not buy. They don’t want to help you with a claim. They add their own coverage that is not in the policy. Very hard to get a hold of an adjuster if you need them.

Poor. Quoting me over a thousand a month? No thanks. Went to Progressive instead.

I’m not about to use them again. They raise the price every time I have to renew. It’s ridiculous to pay as much as I do for simple liability only.

GEICO’s prices were higher than any other insurance company for me, despite their advertising about low prices.

Geico used to be a great insurance company that offered the best customer care. Over the last 10 to 15 years, they have become like all companies, greedy and money-hungry. I have been with Geico for over 20 years just for their caring attitude; they outshined most companies. It's not like that anymore. They have become a greedy company with very poor customer care and very high prices, with a 'pay it or lose it' attitude. After all these years, I'm leaving and will give my money to a different company.

Rates just kept going up and up for no reason. Just corporate greed. Progressive is even worse. Dropping Progressive currently. Found insurance for $60 a month less with a lesser-known company.

I have been with them for over 10 years, and after one minor accident, my monthly premium has increased by $125.

For the age of my vehicle and not having full coverage, it's too much money.

I have multiple insurance companies currently. Geico needs better training for their representatives. Don’t tell customers one thing and then tell the consumer the exact opposite from the next representative. I will never use Geico again, even though they are almost 50% cheaper than State Farm, Allstate, or Progressive.

All was good until my policy lapsed for two or three days because I was in the hospital. Then, all of a sudden, my insurance jumped forty dollars a month, and it has remained there for some time. I feel like I am not getting the discounts that I should be receiving. I have had no tickets or accidents in over five years, yet I'm still paying a very high price for the cheapest insurance I could get. I shop all the time for insurance because I feel that Geico is not offering me the best deal.

I informed them that they had my lot number wrong, and now I have to pay $25 more a month.

Very expensive for very low coverage.

Shop around - I had Geico for 30 years and they kept increasing the premiums until they got out of hand. I shopped around and got the lowest rate from Hartford for the whole year, not 6 months, which was what Geico was charging me!

Okay, but the prices they charge are ridiculous! Definitely very disappointing considering we have great driving records.

I've heard the longer you stay with a vehicle insurance policy, the more they keep charging you. This seems to be the case with Geico.

When I started with Geico, it was affordable, but my rates keep going up. Over the last 6 months, it's been ridiculous. I don’t think I should be paying so much for just liability, and I'm on a fixed income. I don't know if there are any discounts out there for being disabled and a senior, but that would be so helpful.

I didn't have a discount with them the whole time I was with them. Every year my insurance went up, and when I asked them why, they told me that was their policy.

Started out well, but the price increased regularly with no claims, no accidents, and no tickets. It more than doubled in 8 years!

Huge increase every 6 months, even though I had no claims for 17 years!

Mediocre. I had 4 non-fault accidents, 2 hit-and-run accidents ($500 deductible each, not my fault!), and 2 accidents (100% the other driver's fault, not my fault!), and they raised my insurance cost! 😞 I have been insured with GEICO for almost 10 years. Not happy, but I must keep insured by law!

Roadside service is great. Price is high. Customer service is good.

Better coverage and lower price than Geico. Highly recommend.

They canceled my policy because the agent who handled my application wrote down incorrect information, making it look like I was committing fraud.

I am disappointed with Geico. After being a customer for 22 years with 3 kids and 3 cars, they canceled my policy as I was searching for a new carrier.

If you want to pay a high cost for full coverage, pick Geico and Progressive.

I got rear-ended and never filed a claim with Geico. The other party was at fault, but Geico increased my policy by $400 for 6 months.

After changing my address, my monthly payment increased by $31.

After 2 accidents, and I'm a very careful driver. I can't tell you the last time I had a ticket. I'm on a fixed income, and now my rates have skyrocketed. I'm 64 years old. I need to find cheaper insurance.

Too expensive for basic coverage.

I would not use Geico again. I had them for over 15 years and they refused to work with me. I went to another reputable insurance company and got my full coverage insurance for half the price.

I am 72 years old. No tickets, no DUI, no accidents, yet my plan is very expensive! I see in the media advertising for $39. I cannot understand what is going on!

$2600 a year is too high. I've only had one accident with this car, and it was a single at-fault incident.

It is very expensive; the Geico Auto help is very good.

Make sure they explain the policy thoroughly before you sign!

It's too expensive for the bare minimum coverage.

I have no online access. I don't receive emails. The policy is way too high for a 2021 car and good driving record. Almost $300!

Geico has been steadily raising our rate, and we have no accidents or tickets. I went to switch to Progressive, who saved me a considerable amount of money, but when my wife got on with Geico to cancel, they said we were on an old system and she could beat Progressive by $100. My wife said yes, and we are paid for the year. I would have happily paid Progressive the extra $100 to get away from Geico.

I was drawn in with a low rate, then they increased it on me in 3 months.

After being with Geico for five years with no claims or accidents, they almost doubled our rates. They are about the money, not the customers.

Expensive, good service, very good mobile access.

Make sure your credit history is in excellent condition and try as many companies as you can find when it comes to quotes.

My car was hit in the US Bank parking lot while parked. I filed a claim but have heard nothing from Geico.

The price increases significantly every 6 months.

Geico quoted me a 6-month price. I paid the bill, then they raised it by $300 after I had canceled my current insurance. I would never recommend GEICO.

Great deal for a couple of years, and then the price nearly doubled.

I’m a senior and I have had a great record. Until 2025, I was in a wreck with no ticket. I was initially told both parties were at fault, but later it was determined to be my fault. I just received a new used 2019 Nissan Armada, and I pay $197.00 a month, which I find ridiculous. Because it is financed, I need to carry full coverage. I don’t feel I have a fair deal.

Very, very hard to work through. We have an antique computer and cannot print PDF files, on and on. Your claim reps were very good. I asked them to send everything through the US mail, which they have so far. We had a very hard time with the safe drivers school as my computer system does not seem up to the needs. Anyway, got through it and hopefully y'all have received a copy. Been with you for 40 years, so we do think well of you.

Make sure you know the final price is the one quoted. Geico nickeled and dimed us after we agreed on a policy fee.

Too expensive.

Geico was very good until I was able to get a premium from another insurance company for half the price.

Geico was fine for 22 years! Then my son used my car while visiting from Florida and got in an accident. They covered me just fine, BUT 2 months after the accident, they raised my rate from $130/month to $330/month. I called to discuss and was told I had to prove my son didn’t live with me. I provided his apartment lease, a paystub, a Florida bank account, and a Florida driver's license, but none of it mattered. They would not remove him from my policy. After 22 years with nothing but a few windshield claims, they increased my rate significantly, so I had to switch.

I started paying $168 with GEICO, and now it's $296. I've been with GEICO for over 5 years. Not worth it.