Is GEICO A Good Insurance Company? Reviews From Over 17,512 Customers

Excellent, but the premium is high for 5,000 miles a year.

Over time, my policy has become too costly.

Decent experience.

Great company, but the insurance rate is high.

Has been great.

Customer service is great, but prices could be better.

Very professional, all questions were answered in a timely manner. Thank you.

They allowed someone to file a claim on my policy without discussing the details first, thus raising my rates with no forgiveness. I've been with them for 14 years.

Too high priced, they keep raising their policies.

Know what you need to cover before you call.

Good monthly price and good service.

So far, it’s okay, no issues.

I have had Geico for over 20 years and never had a bad experience.

Great company to deal with. Very helpful and always someone to talk to as needed.

I've never had any problems with Geico yet, but as a senior citizen, I do wish they would offer more discounts for those of us who are on a set budget. I feel their bundle package (auto/home) could be a little more reasonable price-wise.

Due to an accident and the fact that he was not listed as a driver on the car, and it was a government GEICO insurance, they dropped my insurance. So now I'm looking for a new policy for my cars.

Very pleasant.

Lower monthly payment with outstanding coverage.

I would definitely refer a friend. Pretty awesome.

Get a quote and go. Easy coverage with the online app.

The representative was empathetic and provided a lot of details. She helped me sort things out easily and made me feel comfortable.

Ruben was very polite and helped me a lot.

I've only had one claim and Geico was all over it. They handled everything.

Very good so far. I have not needed them for anything.

I had to file a claim on my 2002 Toyota Solara convertible when the back glass shattered, and I had no problem with my claim.

Just call them with questions or claims. Service is fast with claims, no problems there.

Good service but a bit expensive for my coverage.

I've never had an issue with them, never had an accident, so far I would say they're good. A little pricey but good.

I haven't had to deal with a claim yet, so I'm not sure, but my bill goes up and down a few dollars each month!

I'm satisfied with it. I think it's very good, but I just think it's a little expensive. My friends pay less, and I don't know why.

Great so far.

Ask a lot of questions about your quote. It may go up.

It has been excellent.

Excellent! Be sure to discern what coverage you truly need every year. Every agent is very astute to judge and advise.

Very professional.

Choose your financing carefully. I suggest opting for an annual payment. Be aware that they have made significant premium adjustments, but after a year, they became competitive once more.

I bought a new Kia and they raised my premium significantly.

They will answer any questions you ask. They don't rush you off the phone.

They really helped me out when I put insurance on the wrong vehicle by accident. My license was almost suspended, but they had it all cleared up with the DMV in no time.

Geico is fair, friendly, and offers competitive pricing. Overall, it's a great company. I've been with them since June 2017.

Overall, my experience with GEICO has been good. They have a fast claim process, are easy to contact, and have professional agents. Anytime I leave GEICO, it's for a lower price, but I usually end up going back because of a price change.

Yes, I would tell my friends it's a great insurance company.

More expensive, but when I had an accident that wasn't my fault, they stepped up.

I would tell my friend to keep an eye on the premium because you don’t want to be surprised when your premium goes up for no reason. Even if you have not been in a car accident, if you’re not checking, you won’t know. It is super unfair.

They have been good to work with and cheaper than most.

I like GEICO just fine. I only wish that the premiums weren't so high.

Great customer experience

Awesome but pricey.

Very expensive. The price goes up every 6 months.

Take the driver safety course because it’s the ONLY discount you can get from them.

Go Geico every time.

Overall, a good company.

They are not very flexible with long-term customers.

Very professional.

Excellent and affordable.

Great rates and explained very well.

The best, the cheapest, the only one for me.

Good service.

Good rates & they cover everything from home to auto glass insurance.

I like them—they've always been responsive. Friends are surprised how little I pay in premiums.

They are a good company; however, for excellent drivers, they charge much too much! 60 years without an accident!

Very high pricing.

I find the rates to be overpriced. I have 5 cars to insure, and between the 5 cars and three drivers, we don't drive more than 5,000 miles in total. I can't afford to be paying $3,500 a year.

I'm a 44-year-old female with a 2015 Charger RT. I've hit a few deer in the past. My insurance is over $250 a month. No tickets either.

Poor customer service, with automated responses and no option to speak to a person. They made changes to my policy without discussing it with me. I switched insurance companies to save money, but they raised my rates without discussion, bringing me back to my old higher rate.

They raised my rates too high. A woman helped me bring it down, and the next payment was high again. It's crazy.

Prices are going up fast, with over a 100% increase in 4 years.

Price and quote cost switching is deceitful and dishonest. Geico consistently quotes lower prices, and after paying the premium, then increases the cost by 20% or more and charges again without approval! This has happened several different times.

Policy cost increased by about 40% over the last 2 months. Not pleased.

Prices just keep going up.

Always raising prices month to month.

Geico is way too expensive for seniors who are on a fixed income. They need to have special insurance just for people in this low-income bracket.

In my opinion, it's overpriced in certain areas. I have no tickets, DUIs, or anything for many, many years, and I still pay a high premium. My other vehicle is a truck that I drive maybe once a month, and I'm paying a high premium for that too. I think it's a bit ridiculous. I believe someone in their 60s, almost 70, should get a lower premium for a good driving record, but that doesn't happen.

They cancel your policy if you miss a payment.

My experience was not so positive. They charged me double payments during the last 3 months of my being with them. I tried my best to understand why they were doing that but failed to receive an explanation. I didn't want to walk away from GEICO, but I just couldn't afford to stay with them. Plus, my new insurance helped me tremendously with a great rate. I'm sorry for the departure.

Customer service is okay, but the value is terrible. I’m 70 years old and have been driving since I was 16 years old. I've never had an accident, yet because a friend took my car without my permission and had an accident, and another friend was waiting in a Walmart parking lot when a gust of wind took the door and it hit the car next to me, my surcharge is very high.

The problem with Geico is the cost of insurance. I have been with them for over 60 years.

I am 92 years old and only drive 2 blocks to Walmart and 3 blocks to the doctor. I have had no claims since 2012, but I am paying $100.50 per month for nothing except because I have to have insurance. It seems I am being charged more than my car is worth. I drive less than 50 miles a day but don't get that privilege.

I think all insurance these days is outrageous. I believe it's this state, California. I have been a loyal customer to Geico and every time I turn around they are raising my rates. When I ask why, they say it's because of accidents that other customers are having. I don't see why I should have to pay more because of other people. I would love to leave them, but no one can beat them on pricing. So I'm stuck.

I've been with them for many years, and I have no tickets or accidents, yet the rate keeps increasing. Very poor service. Good and road-compliant customers should be rewarded instead of being punished with constant rate hikes.

They don’t pay out claims easily. They keep raising rates even though I have a clean driving record and barely drive.

They didn’t honor the deal I signed up with. They never recognized the other driver on my policy, so my payments went up despite trying to rectify the issue several times. I will not be renewing at the end of my policy.

They are entirely too expensive for having 2 vehicles and a motorcycle insured with them.

Their prices keep rising for no good reason, and I found out I qualify for a much lower rate with a different company.

GEICO started out fair but doubled my insurance rate in a relatively short amount of time. I never had a claim with them.

Rates increased when I moved.

The premium increases every six months, even though I have no tickets or DUIs.

I have been with them for almost 5 years. I have never had a DUI or a ticket, and I've been licensed since I was 21 years old! I'm paying $104.00 and $105.00. I only travel once a month and maybe go 30 miles!

The Safe Driving App does not accurately track driving, and I lost the discount because of it.

They are not a good carrier. My rates went up to $2000.00 a year because I moved 6 miles.

When you become a senior citizen, they don’t lower your rates; they increase them significantly.

Overpriced, lacks transparency, and has inflexible payment options.

It's very expensive car insurance for a 63-year-old with a good driving record, no accidents, no tickets, and a safe driving experience. It's just too expensive.

The cost of insurance is way too high. I moved to Florida with 2 drivers and 1 car, and I'm paying $2,000 a year. In Pennsylvania, I had 4 drivers and 2 cars for $1,100 a year.

Even though I just have liability, the cost for my vehicle is way too high. Customer service needs more education.

Any other insurance is way cheaper, and I really dislike how they randomly increase their rates without warning.

I had a bad experience with GEICO. In 17 years of being insured, I never filed a claim, never had an accident, and never received a ticket. Both my wife and I are excellent drivers. Two months ago, my credit card was cloned, so it was canceled and reissued. In the meantime, that month's payment didn't go through, and while waiting for my new card, GEICO canceled my policy. Once I received my new credit card, I contacted the company, but they told me my 17-year-old account was closed and that I needed a new policy. They issued the same policy but charged me an additional $250 to reissue it, or $500 more per year. I contacted them, and the answer was, "Sorry, it's a new policy, and that is our policy; there's nothing we can do," and the supervisor gave the same response. After 17 years without any accidents and never missing a payment, I was penalized without any consideration.

I've been insured with them for years, but my rate continues to increase despite having no tickets or at-fault accidents. I can't find anything cheaper either. I used to sell insurance and received cheaper rates when I was younger and had more chances of accidents or tickets than now.

The insurance is too expensive, and I have to jump through too many hoops for roadside assistance.

I'm unhappy that my rate went from $1,138 to $1,800 in just 6 months.

My price is way too high.

It is next to impossible to contact an agent by phone. I recently wanted to compare policies. I have an auto and a renter's policy through them but received much lower quotes from other companies. I wanted to give Geico an opportunity to meet or beat these quotes. The first number I called was a number on my policy. I was taken through a loop trying to sell me monitoring for a device they were giving away. The recording I received from the next number I called, taken from a Google search, informed me that I had a very long wait. I was given the option to wait 30+ minutes or receive a call back. I chose the latter. I did not receive a call that day or any day thereafter. My policy with them renewed automatically. I'm still trying to contact them.

I have never had to file a claim, so I can't comment on that aspect. However, I'm not happy that the cost increases with every new six-month term.

Always compare rates every 4 years. Verify discounts.

I feel they are overpriced.

Great, until you actually have to file a claim, then your premiums are increased regularly. I have been with Geico for 10 years, and after replacing my windshield once, followed by an accident that wasn't my fault, my insurance rate effectively doubled. What started out at $84/month for full coverage has become $167+. Ridiculous, especially since I have an excellent driving record. Then their partner, Travelers, dropped my renter's policy, despite me having a storage unit that needed coverage, after I became homeless due to not being able to find affordable and safe housing (I have MCS). I'm changing providers, effective tomorrow, and have saved $489+ on a 6-month policy. So much for saving 15% or more with Geico... they actually charge more than 50% more than my new provider with the exact same coverage.

My husband and I shared a policy. He got into multiple accidents, and I got into none. When I tried to switch insurance companies, the accidents he was involved in showed up under my name. Geico refused to correct it, and now I am paying higher insurance because of it.

Fast responsive call center for claims, but the claim associate took forever to get claim amounts back in full. She was always driving when you called to chat about your policy and issues. It took 1.5 years to complete and get a great body shop to repair my vehicle. The shop still left the hood ground unhooked and hurried the claim to get my money. Paint and body work are not satisfactory after a closer look. Geico is disappointing.

Stay away from Geico. They do not lower rates for good drivers, drivers using dashcams, accident-free, ticket-free. They constantly raise rates, claiming that the state raised the insurance rates, which is misleading. They seem more interested in giving their shareholders bigger dividends and are not there for the consumer.

They raise rates without notification, and when you call them, it's just, "Well, that's the way it is."

Expensive and monthly rates fluctuate.

They raised my rates by $400 a year for no reason.

They quoted me one price, but when I called them back, they gave me another, higher price.

I find my policy to be expensive, and when I need help, I have to call multiple times to get my issue resolved. Overall, I'm unsatisfied with the service.

Rates are high. They should be going down, but they are going up. I have a good record.

Geico is the worst insurance company ever. They increased my rate over 100 percent with no tickets or claims.

I called and was put on hold for 70 minutes while I had to listen to a recording of "With GEICO there is no waiting" played over and over. When I finally spoke to an agent, she told me she was raising my rate when no change was being made. She was confused. Before I had a chance to correct her, she ended our phone meeting. So I've been overpaying by a lot for months. I was in the hospital in late April and came home with a chronic fatigue infection, which has forced me to sleep instead of taking care of business.

Too much money for a person with no accidents.

Their customer service reps are friendly but not particularly helpful. My registration got suspended because they had my VIN wrong, even though when I called they assured me they had it corrected in their system. I didn't find out until I got pulled over by a cop for not having valid registration.

Beware of the constant price hikes despite having no accidents or tickets for 40 years.