Is GEICO A Good Insurance Company? Reviews From Over 19,438 Customers

It's GEICO, we love you guys!

I have not had them for 6 months yet, but I do not drive much. I need something more affordable as I am living on a fixed income and barely getting by.

Fair price

Very good service and very quick!

They're awesome, no problems so far.

I think it's pricey, but the service is great.

To me, all car insurance has gotten way too expensive. GEICO is as good as any and better than most!

Good reputable insurance company, but I should be able to get cheaper rates for only liability coverage.

It’s great service.

When I had them before, it was cheaper. My credit was better at that time. I know I am older, but my driving record is good.

The cheapest I can find in NYS. Geico is the most expensive. Progressive has been okay to me.

Overall, very responsive and value-minded.

Good service for the money.

Great service, price.

Geico is expensive, but it's the best.

Reliable and you can trust.

Geico allows you to pay for four months and receive six months of coverage. That's why I have been with Geico since 2016. So, for 8 months, I pay for 12 months of coverage, and I have four months where I don't pay anything.

Great service.

It's good insurance.

So far, I haven't had to file a claim.

I like the price.

Good customer service, no hassles, but it would be better if there were more deductibles to lower the monthly rate, like age, number of miles driven per day, no DUIs, or tickets, no accidents in more than 20 years.

Good rates.

Good, except the rates increase every 6 months.

Not happy. They increased my fee.

The rates are way too high for one person with a clean driving record and nothing on it.

Too pricey for good drivers.

We love GEICO. We have been with them forever. We check other carriers once or twice a year, and no one else can compare.

Excellent service, very reliable.

My advice to anyone considering Geico is that they are a great insurance company.

The rates increase every 6 months.

The General is very competitive and fair, with good pricing, and they allow you to pick your due date.

Affordable. Flexible options. Excellent customer service.

Best value. Always check other companies to compare coverage.

Shop around and compare prices and benefits.

I haven't needed them for any claims. My only concern is that the rates continue to rise despite our driving so little. I'm getting quotes from others to see how much I can save if we change companies.

They kept increasing the rates even though I haven't been in any accidents and I'm a good driver.

It's peace of mind knowing you are covered and in good hands.

Geico has been there when needed.

They respond quickly to everything, especially emergency car service.

Shop around for cheaper insurance.

Very easy and half of what I was paying.

I felt that the increase was really unfair, especially for those who have been with Geico for more than a decade!

Very quick and simple process. Agents are knowledgeable and no nonsense. Received my insurance card instantly via email. Amazing quotes! So far so good 😊

Great customer service is the reason I have stayed for 33 years. Claims processing is also very good.

It's very good!

Overall, one of the best. Flexible options and discounts.

It's an excellent insurance company, and I have been with them for many years.

My experience with Geico is extremely excellent. I recommend it to everyone out there. Geico is trustworthy and reliable!

I would tell my family and friends that they are true to their name and always helped with any questions I may have had.

I am a retired senior citizen surviving on month-to-month SSA payments. My situation is barely livable; however, they had their reasons for canceling my policy term due to my homelessness. I simply cannot afford to buy or rent a home, so I live in my vehicle to survive. They said since I could not provide a garaging address, my policy as well as my driving privileges could be canceled. I have been with Geico for fifteen years and I'm heartbroken and in jeopardy of losing my only home.

Good price on coverage.

Great, very helpful, and customer service is friendly and easy to deal with. Great experience overall.

I think your pricing compared to other companies is not competitive. I could save $750 with another company.

Good

They are great, but I need more of a discount. I don't drive more than a few miles a week.

Expensive for senior drivers, no accidents.

I would say for someone just starting out, Geico is great. However, if you want to save money, go with someone else.

Very great company, quickly replying and providing great details and service.

Great!

They got away with overcharges and changes to my contract without my consent. The price changed too many times in just 2 months. I canceled my service.

Very high premiums for being GEICO.

Too expensive and no reduction for good/less driving.

Using Geico, forget safe driver discounts and expect yearly increases. Not a good deal at all. I suggest shopping around.

The price keeps going up without any tickets.

Geico was unwilling to review and lower my premium when they made a mistake. They were charging me for two vehicles when only one was on the policy. They did not follow instructions to cancel one vehicle and kept charging me the same premium for one. I called them several times to clarify, and they acted like they did not care and said, "That is the premium." But when I canceled, all of a sudden they were ready to negotiate a lower rate.

Searching for a new provider due to cost.

Their customer service is great. I believe their prices are too high, but I also haven’t found any other insurance companies much lower.

I found the same policy for half the cost elsewhere. As someone who is fully disabled and homeless, I can't afford around $1,700 yearly.

I have had this company insure my car for the last 5 or 6 years. I have asked them to please send my insurance cards by mail to my address, and yet they do not. Every 6 months I have to contact them and ask them to mail the cards. I have told them I do not have a printer.

Coverage too expensive. I have had my coverage with you for more than 5 years, and you still charge me a lot.

I’m shopping for different insurance. GEICO is a great company, but it’s too expensive for me.

Insurance premiums periodically increase. I have never filed a claim and have no points or ticket history. I feel I should have a lower rate or a good driver discount.

They continue to raise the premium each year, and my car is 11 years old!

I called to ask a question about whether or not GEICO would still cover the repair of a chipped windshield with a crack less than 4 inches and waive my $500 deductible. The answer was no, but the customer service agent wrote this up as a claim. My policy was due for renewal, and GEICO increased my premium by about another $50 per month! I am a retiree. I am comfortable financially, but I don't need any higher costs. I am very disappointed in GEICO after being a customer for more than 3 decades!

Not much cheaper than my other one I had.

Price increases every year.

Outrageously expensive. I just added another vehicle to my policy, and my policy doubled even though I don't even drive the second car; it's like a weekend car. You can't get through to GEICO because of the automated system. Sometimes you spend hours on the phone.

It is difficult to explain when you have co-workers who are older, have a New York State driver's license from a few months ago, a slightly older vehicle, and still have full coverage, yet pay much less than me. That disappoints me about GEICO because I understood that it was one of the best and cheapest insurers on the market. However, I see how I pay almost $300 while they pay $150 or $180, and they are much older in age. I don't understand why my insurance doesn't go down. I've been with GEICO for more than a year, and the only solution I have is to change insurers in this new year.

I'm paying way too much a month! $234?? My vehicle has basic coverage and is a 2008. Since registering it in April, I've had zero problems, no tickets or accidents. Just because of the accident I had with my father's car, which did not involve anyone else, just me, I shouldn't be paying an amount I can't afford! I'm disabled since 2009 and have a fixed income, so paying this much means I have to live in my vehicle. Either I pay rent, or I drive, but I can't afford both. It isn't fair.

The costs are way too high.

I got a rate a year ago. No claims in the first 6-month and second 6-month periods. Their driver spy score went from 100 to 86 over two policy periods. The rate went from mid $500s up after the first 6 months. The second six months quote is at $710. I am canceling them.

The insurance rates are too high and no discounts are given. I am looking for another company.

Premiums are much higher than other providers.

GEICO has become expensive. It's no longer a competitive option.

When you get one price from your site, and then it changes when you get to Geico, don't go there.

I want to tell everybody to avoid Geico. I had a claim for a windshield, and they told me I didn't have windshield coverage. They said I had renter's insurance, which is not true. I did not have renter's insurance, nor did I want it. I told them I wanted the windshield coverage included with my insurance, but I never got it. I never liked Geico after that. They kept raising my premiums, even though I haven't had a ticket in 25 years. I'm still paying almost $100 every month. I'm going somewhere else because I can get it much cheaper, saving myself around $60.

This company keeps raising rates with no justification.

Check transparency and rates at every policy renewal. Unfortunately, I learned that the insurance trend is to lower premiums to gain customers, then raise prices higher than before after a few cycles. Stop penalizing good and safe drivers who barely need to drive due to working remotely. Everyone is not the same.

Hold times for customer service representatives were more than two hours on more than one occasion! I was paying more for auto-draft than if I had paid manually on my own.

They increase the rates too often, even when you never use the insurance.

Don't use whatever they are calling their safe driver app. I just tried using it for the first time. For the past 12 months, my insurance premium went from $314 to $340 six months later, then to $450 (but just for a couple of days). Then I was told that my driving was subpar based on the app. So with no accidents or citations, my "safe driver" discount of $50 something was revoked and a sanction of $80 something was added, making my new 6-month policy premium $650. Talking to them did no good. The system will not allow a CSR to make a change or override the charges. So, because it was the principle of it all, I figured if I was gonna pay more, I would do it on my terms. I pay more than $650, but I don't pay it to a company that said one thing and did another.

Sorry, it's too expensive for a senior who drives less than 100 miles per month.

My premium went up by $80 even though I had no violations or accidents. It feels like a ripoff.

My experience has been good; however, they keep raising prices and don't lower their rates for excellent drivers like myself. I pay all this money based on my credit score and not my over 10-year record of never being late, never lapsing, or anything. It's frustrating.

At first, it was very easy and fast to get coverage. Then I tried to communicate to change it, and it was impossible. It was very expensive for a '98 car, and I have no accidents or tickets; my record is clean. I wanted to see options and could never communicate. I had to change my insurance.

Make sure to ask what the policy costs for the whole year. The Geico salesperson told me what six months cost, making me believe that would be the cost every six months. But when my next six months' premium was due, my yearly cost was more than what I would have paid the insurance company I switched from. Deceptive marketing.

I have a problem with them. Every year they increase the rates even though my car is getting older and I'm getting older. Yet still, every year the rates go up.

Since I retired, I assumed my rate would be cheaper.

I had one minor accident, and they raised my rates. I've been with them since 2006. Now they just raised it another $100 a month, saying that NC increased their coverage requirements that drivers need to have now.

Absolutely horrendous claims adjusters, no accountability at all. Ongoing issues after a claim resulting from a hurricane and ended up paying for a new engine out of pocket due to their lack of due diligence.

I was with Geico but got tired of my rates going up yearly with absolutely nothing on my part contributing to that, so I switched and found better coverage for considerably less money.

They attract you with a low rate to hook you, then double or triple the rate.

Geico used to be a good insurance company, but in the past few years, they have been raising their prices and offering less coverage. This last time, they raised my rates 3x more than ever before, and when I asked why, they couldn't provide a solid answer.

My insurance is too expensive. I am a retired truck driver and have a perfect driving record.

I'm paying way too much. I have a clean record and my vehicle is 10 years old. I'm looking for a company with better rates. I have been with Geico for over 5 to 6 years now. They only care about money and not helping someone on social security.

They are too high in price, and they charged me twice in the same month. I am a disabled veteran, and there is no discount for me.

They are consistently middle of the road, but be prepared to pay a lot of money and experience increases without filing claims.

I would tell people not to get Geico. I’ve had them for years, and they haven’t done anything for me. Their price just keeps going up with nothing changing. I had a 2007 Toyota from 2007, which I just traded, but I was paying premiums like what you would be paying for a new car. I never had tickets or accidents. This is why I am looking for new insurance!

Expensive for the value of the car and the use.

The insurance rates are very high.

GEICO is too expensive and held an accident against me that wasn’t my fault from 6 years ago.

Every time I find a way to lower my premium, they raise it. One year, they increased my policy by 30% when their operational costs only went up by 8% for that year. I just bought a house and got homeowners insurance, which initially dropped my rate, but now it's going back up. I have no tickets, no DUIs, and I haven't had an accident that was my fault in two decades or a handwritten ticket by a police officer in probably 15 years. Yet, they still find a way to raise my policy.

Way too expensive for a paid-off 5-year-old vehicle.

Geico raised my policy by $150 because my door slightly dinged another car during a windstorm we had.

Es bueno, pero no debería aumentar para los clientes que tienen buen récord de no accidentes. Antes debería bajar la póliza de pago. De resto, muy bien 👍

Much better price than Geico, and I've had them before with no problems.

Good insurance but high prices.

I would say that Geico is not the cheapest out there.

Rates are going up, but the replacement value of my cars is going down.