Is GEICO A Good Insurance Company? Reviews From Over 21,281 Customers

Great price, easy to work with.

The app is easy to use, but they are highly expensive.

Claims are very slow.

Best price I could find.

Better and most inexpensive.

I honestly don’t have anything bad to say about GEICO, besides the fact that they’re on the more expensive side. I’m on a fixed income and am looking for a lower rate.

It's too expensive.

Good price, excellent relationship.

Their billing process is frustrating. They are trying to bill me a month in advance of when my insurance is actually due.

I have no complaints about Geico.

I haven't needed to reach out, but the app is user-friendly.

The policy is great for what we pay. However, when you have to file a claim, it seems you receive different answers, and no one knows anything. The claims adjuster was rude and took time to process my claim. It took a month to receive a settlement check, and the totaled car still has yet to be paid off.

Good and affordable.

I'm very happy with my policy. It covers all I need it to.

I have not needed to interact with Geico since starting with them 1.5 years ago. My car insurance went up $100 for the next 6-month period, so I've been shopping for a lower rate.

They are terrific.

Customer service is good; the app is easy to use. However, the price is high.

Good insurance with affordable coverage.

All good, great rate, did not charge me excessively for my son's age.

Great. Fantastic customer service and incident handling.

Good insurance.

Geico increases the policy premium every year, even when there is no claim!

Too expensive already and became more expensive every year!

After 20 years with Geico, I never received a discount offer. But I feel secure and protected with the company!

So far, so good, but I haven't made a claim yet, so time will tell.

Excellent experience with Geico.

I had no choice but to find less expensive car insurance.

Haven’t had any reason to interact.

Good but too expensive.

Very pleased with all aspects except price. Without exception, the price has gone up every year and is now higher than most other insurers.

Prompt service when needed.

Very competitive company and good service.

Great price.

Great price and service.

I've been with GEICO for 20 years and had one accident. Unfortunately, GEICO did not offer accident forgiveness.

I get the best rate in my area.

It's okay. Still a lot of money for a 74-year-old to pay for driving 40-50 miles a week.

Very affordable.

I’ve had a positive experience with Geico's customer service over the years, as they have always been helpful. However, I’m switching providers because I found a competitor offering more coverage for a better price. While the service is great, I feel their monetary value could definitely be better.

The auto insurance I had was reasonably priced in NH. I moved to PA and it became too expensive.

Expensive but worth it. Service and claim issues are the best.

My only complaint is my payments are too high.

Insurefy is a waste of time! All these online sites are just middlemen that do nothing but redirect you to the same 3 or 4 mega insurers where you will enter info repeatedly and still must speak to individually. In the end, their quotes will all be high and they will not save you any time shopping. Claimed advertised supposed savings is complete fiction.

Good service 👍.

Good, but it seems like its expenses go up.

The price seems fair for my coverage. I just wish it was lower.

Best price of all the major agencies.

Good service pays out well, just costs a little too much for my liking.

They are available when I need them.

I have been insured by GEICO since 1994. I am very pleased with their customer service and the price of my policy. I have checked with other companies and no one comes close to their insurance rates. I would highly recommend GEICO.

Geico has been really good to me, paying claims very fast.

Unbeatable price for the coverage options.

Prompt response to claims, but it's just very expensive.

Adequate, doesn’t include regular maintenance but roadside assistance was excellent. Joe gave me a jump and escorted me to the nearest garage for a new battery and warranty. I did not wait long for battery installation.

Great rates, great service.

Glass break coverage is great. However, the overall coverage is expensive, and most discounts seem to disappear if they decide to remove them.

Well, I liked it until they raised the fee so much after 1 minor accident in 5 years.

With Geico, all is well all the time. I've been with them for years, and they always match another offer.

Superb handling and availability of a HUMAN on the line.

Thankfully didn’t have to use

So far, better price.

Love everything about Geico except the price. I have a stellar driving record with no recent accidents or traffic violations, but it's too expensive.

They raise rates without explanation, and it’s expensive for what you get. I can’t afford it!

My biggest concern with my current insurance is that every time I renew it, it goes up $100 or more.

GEICO raises rates without notice. They do not give options for lowering rates. There are loyalty rewards if you have been with them for a certain amount of time.

It has gotten too expensive without any tickets or accidents on my part.

Premium increases every renewal.

Way too expensive for a driver who has had no tickets for the last 18 years!

Skip GEICO and find another insurance company. My insurance went from $114 a month to $179 a month for no reason. I found much better coverage and a whole lot cheaper with State Farm.

It's gone up in cost every year. When it renews in June, it'll cost 33% more than the last renewal. We've not had any claims nor traffic citations.

I currently have Geico and have had it for 16 years. I had an accident and was not provided insurance protection.

Make sure your needs are properly insured and don't allow them to underinsure your policy.

Rates continue to rise with every renewal. I'm over this Geico situation.

I've only had Progressive for 3 days. It's a reputable company, and the rates were surprisingly much lower than those that advertise "new law allows drivers who drive less than 50 miles a day to get insurance under $1 per day," but then their quote ends up being $3 or more per day when you do the math. Progressive worked out to not much over $1 per day for slightly more than minimum coverage, with a 6-month term, paid in full upfront. Payment plans started at under $20 more in total.

For people that have been with them for so long, they should get some kind of discount or something for being loyal.

Overpriced for a basic, minimum policy.

I was with them for over 3 years and they were great, but recently the installments were mixed, and I needed a lower premium.

My car mostly stays parked in my driveway. They're charging me $129+ monthly for insurance on a car that very seldom leaves my driveway.

GEICO raised my rate from $150 a month to $520 a month when I moved to a different state. I was with GEICO for over 20 years and did not have any accidents or traffic tickets. This seems unfair!

The rate is very good compared to what I was paying. However, I haven’t used their services.

To be honest, it starts off affordable then becomes expensive for no reason whatsoever. I'm shopping for more affordable insurance now... smh

GEICO is too expensive and provides less coverage for the same price compared to other companies.

In the last few years, my payments have gone from around $85/month to over $140/month. In all the years I've had car insurance, I've never had an accident. Not a happy camper!

I have not been with this company long, only a couple of days. The trend has been starting out low and costs are raising slowly. But so far, no issues with this company.

Way too expensive for someone who's not had any violations in the last 15 years.

It's hard to remove someone from the policy. It took a minute to add them, but you have to jump through hoops and provide paperwork to get them off.

Way too expensive for the 25 or 30 miles I drive a week.

Overpriced for basic coverage; discounts are worthless even with multi-vehicle and home insurance. That didn’t save me anything.

They will increase your monthly payment based on other people's driving in your area. They took my policy up by $30.00 monthly, while I had no accidents or infractions. Make it make sense.

Watch your quote; it increases after 6 months.

After years of being a customer with no claims and a clean driving record, it has become too expensive.

With both GEICO and Progressive, my experiences have been bad, mostly regarding billing. They both quoted a certain amount and payment schedule, and then after the first payment, they increased the future payments by an extremely higher amount than agreed upon, without me being aware. They make policy changes without notice and don’t hold up their end of the agreement. Very disappointed in both.

GEICO is horrible! My renewal was over $1100, which is crazy considering that I’ve had no accidents or tickets.

I wouldn't use Geico; it costs too much. You can get the same insurance 50% cheaper at other companies.

Geico is too expensive and doesn't provide good services.

Good, until they raised my rate by 90%.

I haven't had any accidents, and I've been with you a long time, yet my insurance went up $100. I will be looking around.

I'm retired now and hardly drive at all. I requested a lower rate and was talked into dropping coverage to the minimum to lower my cost. My coverage went down, but my rates sure didn't, so I'm in the process of looking for a better deal after 30 years with Geico.

Do not use Geico; they make changes to your policy without authorization. They are constantly raising rates without notice.

They tripled my annual rate and I only have 3 points on my driver's license. I got a ticket for failure to maintain my lane. I'm very unhappy with my insurance.

I just got GEICO and they increased my rates. I have an excellent credit score, never missed any payments, and have no accidents or tickets. I have no problems with my driving, so of course, I am not happy with them.

I got a much better policy. Your rates are too high!

I have been with GEICO for more than 10 years with no accidents. I drive about 20 miles a week to do my shopping, that's all. I am 81 years old and I have to pay $900 every 6 months with only liability. What can you do for me?

I've been with Geico for 25 years. They don't care about you; you're just a monthly payment to them. Zero points, zero at-fault accidents, yet the premium keeps going up and up. I had one accident where I was hit from behind, and they wouldn't help me get my deductible back from the other driver's insurance company. They told me to do it myself! When I finally got a supervisor on the phone, after a few hours, she told me it's not worth their time and money to help me because it was only $2800 in damages to my car. Maybe not worth it to them, but the $1000 deductible I paid out of pocket was a big hit for me when I was the victim. What am I paying them for? When comparing rates, I found several policies that were less for the same coverage and with a $500 deductible compared to $1000 with Geico. When I asked them to match the price and deductible, they said go ahead and switch! So much for being a faithful customer for 2 1/2 decades.

Never accept Geico. Coverage doesn't match the premium's high cost. Nothing more than higher cost for less coverage.

Okay, but the price went up again!

Rates are way too high compared to others. I'm getting a new insurance company soon to save money.

The price is high, and the service is not very good.

Horrible customer service and no resolution to them understanding my checking account was hacked and they didn't receive the automatic payment where all my accounts were affected and had to change my billing information. Called a few times and got all kinds of conflicting bills. The girl who first helped me was very nice and told me she was reluctant to take a payment over the phone from me. She reported, "I'm afraid that they won't get it right!" This company disrespected my words and chose not to try and understand the truth. I would like to know a supervisor I could talk to even though I will never use them again. They charge three times as much as other agencies, no thanks.

They are the cheapest, but they are constantly increasing my monthly payments.

Don't use Geico. They charged me more when I moved to Illinois, then charged me even more when I moved to South Carolina, and charged me more again when I moved back to Tennessee. What's wrong with that picture?

They seem to have more hidden fees than the competition. As for claims, I'm not confident. Supposedly the cheapest, but we'll see. It's just for now. Definitely looking elsewhere.

Sign up and you only get a cost without knowing your coverage. They don't even send you a full description of your policy.

Geico raised my rate to $3,609 a year after being with them for 10 years!

Way too expensive.

Make sure you check with other companies on rates because they will climb every six months.

They’re not letting me pick a different date to make my payment, and they keep telling me I can set up automatic payments. I don’t want to pay that way.

Good price is #1, and they cut my price in half.

Not a bad experience, but I'm not sure why they are so expensive.

I'm not happy about being overcharged, and despite my efforts to get it lowered, they still upcharge me.