Is GEICO A Good Insurance Company? Reviews From Over 20,474 Customers

You need to call them yearly; otherwise, they automatically increase your rate.

The rates are competitive. As senior citizens, we appreciate their willingness to explain their pricing and help in reducing costs!

After 11 loyal years with Geico, once deregulation was in effect, their base rates skyrocketed. It's hard for seniors on a fixed income.

Need more discounts, but overall it’s been a great company.

The premium is too high every month.

Geico is a good insurance company but a little expensive even with the discounts.

Friendly, professional, and courteous.

Excellent care and coverage.

Affordable.

Geico has always been there when we need them, plus they have the lowest premium of all major insurance companies.

I found my best rate with Geico.

I had a good experience.

Too expensive for my car considering how far and as much as I drive.

Informed, good customer service.

It went up, but not as drastically as the others.

Back in 2013, a Geico representative informed me of a trap by the local law enforcement. It ultimately saved me. I was eventually found not guilty by a jury of my peers of vehicular homicide. But it was Geico that was trying to investigate my accident and was thwarted by local law enforcement, and stopped their efforts to get to the bottom of it. By warning me that the police were secretly trying to indict me, I was able to get an attorney and fight for my innocence. For that, I am eternally grateful and will use Geico as my insurance representative till the day I die!

The car insurance seems a little expensive. I wanted to have some extras with it like towing, which was a bit pricey. However, I like the fact that I could sign up with them personally without needing to provide information on my entire family, who have their own vehicle and motorcycle insurance. They are pretty much the same price as the rest, but a little on the higher range.

Check out the discounts.

They are too expensive after being with them for almost 6 years.

Geico is great, but I am paying as much for insurance as I am for my car loan payment.

My current coverage is with Geico and I am very satisfied with them. It's fairly priced and the coverage options are numerous.

I like them. I have been with them for 2 years.

It's very sufficient and helpful.

We've been with GEICO for over 10 years. It's a good company, but the prices keep going higher and higher. With no accidents or tickets, we are still paying too much. It's just time for a change. Better pricing, more options.

Excellent communication and service.

I have been very happy with Geico. They were there and insured me when everyone else wanted to charge me twice as much, and that was more than 5 years ago. My rates at one point were as low as $35 a month, and then all of a sudden they shot up to $55 to $58 a month with zero tickets, zero accidents, and zero claims, which is why I started shopping around. But to be perfectly honest, even though I can get insurance for $14 less a month on average, I think I'm going to stick with Geico because they were there when I needed a break, and that goes a long way with me.

Geico was my current provider and their rates went up way too much to justify staying with them.

Good price.

I haven't needed to make any claims yet, but they are better priced than most of the other companies.

It was the cheapest deposit to get it started.

GEICO has excellent customer service. They take good care of me any time I need them, whether it’s about the policy or claims. They are always there and answer all my questions to my satisfaction. Thank you, GEICO!

I like them, but they're just too expensive.

Still costs too much but less than everyone else.

Great follow-up.

She was very friendly and professional. She knew what she was doing and she was very informed.

I've been with Geico for many years.

I have had Geico for a long time, never had a problem. The only claim I have ever had was for my windshield when it caught a rock. They were really good and got my windshield fixed for a reasonable price. I have a pretty new car with the cameras. I just think they are a little high priced, but no complaints with service.

Excellent. More coverage at a lower cost than any other company!

Check their prices.

The price is getting out of sight. I have no claims against it, but the monthly rates have gotten to an unreachable point.

The cost is too high considering I only drive 5,000 to 7,000 miles a year.

Very expensive.

So far, all is good. I found a price I can afford for the type of coverage I needed. Thank you! 👍🏼

Great, competitive price with the flexibility of auto monthly payments.

Great. Easy to file a claim through their app and they are very flexible on payment dates.

Good service.

Excellent! The agent was such a sweetheart.

They deliver what they promise.

In the over 20 years with Geico, I only had one claim. I got hit in the rear, the driver had no insurance, and GEICO paid 100% of the repair needed. No hassle, just courteous, fast service.

They are fine, but I would like them to be cheaper.

I would say I have had an overall good experience.

Paying for a no-fault accident.

Check around for lower prices.

Great customer support.

It is the best for the money if you purchase online and not through a dealer.

Pretty expensive for less than 5,000 miles per year.

I have GEICO. I had a very small accident and they doubled my insurance for two years. I don’t think that’s fair, considering I’ve had no claims in over 30 years.

Geico has kept their prices down.

Geico has very professional agents who offer great customer service.

GEICO is fine, but the rates are high.

Long-time client. Perfect driving record. Retired senior over 75, disabled wounded veteran. Geico stabs the elderly in the back, constantly. Geico refuses safe driver discounts to the elderly with perfect records. They do this to charge more (not unlike many other insurance companies) to pay for losses incurred by poor drivers. If you're late, you're fined $20. No rebuttal. Geico has to constantly advertise, spending millions as many veterans and seniors are leaving.

I thought it was mediocre. They wanted me to take photos. They wanted me to take my car to a different repair shop than the one I usually use. After calling my usual repair shop, I was informed of the difficult process some insurance companies (not necessarily GEICO) use about using off-market parts, etc. Eventually, GEICO gave in to my requests.

The cost is too high.

Just canceled GEICO. Without warning, the monthly fee went from $275 to $424. I’ve had no accidents. Ridiculous.

Very poor ability to offer discounts. Their equipment to monitor driving habits is so antiquated that they keep pestering you about it when they are trying to boost their given price. The equipment is very buggy and will not work in this state, but they keep pestering you.

Don't use them as my insurance climbed from $112.00 to $147.00 with no tickets or accidents on my record. I was given ZERO warning that my rates had increased and no explanation as to why.

I have to say that GEICO responds quickly to an accident, but they are way overpriced. I thought if I stayed with them a little longer, the policy price would get better. Little did I know, it doesn’t work like that, and I’m 67 years old. All they worry about is getting their money, so this year I’m pretty sure I’m changing insurance companies. If it means getting rid of my car, at least I won’t have a car payment and I won’t have to worry about renewing insurance.

I would say don't do it! They are increasing my liability and uninsured motorist coverage for a 2005 Nissan Sentra. I'm 57 years old with no tickets or accidents, and yet I'm paying over $170 for not full coverage! It went up! I'm looking for another insurance company.

They doubled my rate with a clean record because of my age.

This company doesn't give me any options. They increase their policies and prices without any explanation to customers.

It's okay, the least expensive of all insurance carriers. But I only drive the car for pleasure, and there are no senior discounts.

Following a minor damage accident where I was not at fault, it took a year to settle and required multiple calls to get action.

I feel like if you have full coverage and your car gets stolen and destroyed to where it's not even drivable, you should definitely get 30 days of rental car coverage, because that's what comes with it. But if they declare it a total loss, they only give you 3 days, which is not enough time to buy anything. And then you cannot buy anything with only four thousand dollars. All the items that were stolen from inside the car equaled about six thousand dollars, and I did not get compensated for them. Also, your prices are very, very high.

Very expensive and rising prices.

Extremely expensive and no incentive to stay with them.

Geico is good with claims but way too expensive for long-time loyal customers.

I bought a new vehicle and expected to see a reduction in premiums, but I was wrong. My policy more than doubled.

Okay, but expensive for a 60-year-old with a great driving record.

They lied to me after I had an accident and was deemed 10% at fault. They promised I wouldn’t get a rate hike. That part was true… they dropped me.

The price is very high, considering we have no tickets and the cars are hardly driven at all.

Tried to get a cheaper payment, but they were no help. I’ve been trying to find a cheaper company.

I have used Geico since 2006 on and off, and this will be my last time. They are notorious for raising my premium every renewal time. This very month I paid $188.00, and my renewal for March is $244.47—a fifty-six dollar a month increase on a 2022 Chevrolet Trax. I am on a dire fixed income and cannot afford this. I will never use Geico again. I need cheap insurance with full coverage.

Geico is okay, but I'm paying too much money. I'm paying $174 a month. I like Geico, but I wish I was paying less than that.

Do not buy. They don’t want to help you with a claim. They add their own coverage that is not in the policy. Very hard to get a hold of an adjuster if you need them.

Poor. Quoting me over a thousand a month? No thanks. Went to Progressive instead.

I’m not about to use them again. They raise the price every time I have to renew. It’s ridiculous to pay as much as I do for simple liability only.

GEICO’s prices were higher than any other insurance company for me, despite their advertising about low prices.

Geico used to be a great insurance company that offered the best customer care. Over the last 10 to 15 years, they have become like all companies, greedy and money-hungry. I have been with Geico for over 20 years just for their caring attitude; they outshined most companies. It's not like that anymore. They have become a greedy company with very poor customer care and very high prices, with a 'pay it or lose it' attitude. After all these years, I'm leaving and will give my money to a different company.

Rates just kept going up and up for no reason. Just corporate greed. Progressive is even worse. Dropping Progressive currently. Found insurance for $60 a month less with a lesser-known company.

I have been with them for over 10 years, and after one minor accident, my monthly premium has increased by $125.

For the age of my vehicle and not having full coverage, it's too much money.

I have multiple insurance companies currently. Geico needs better training for their representatives. Don’t tell customers one thing and then tell the consumer the exact opposite from the next representative. I will never use Geico again, even though they are almost 50% cheaper than State Farm, Allstate, or Progressive.

All was good until my policy lapsed for two or three days because I was in the hospital. Then, all of a sudden, my insurance jumped forty dollars a month, and it has remained there for some time. I feel like I am not getting the discounts that I should be receiving. I have had no tickets or accidents in over five years, yet I'm still paying a very high price for the cheapest insurance I could get. I shop all the time for insurance because I feel that Geico is not offering me the best deal.

I informed them that they had my lot number wrong, and now I have to pay $25 more a month.

Very expensive for very low coverage.

Shop around - I had Geico for 30 years and they kept increasing the premiums until they got out of hand. I shopped around and got the lowest rate from Hartford for the whole year, not 6 months, which was what Geico was charging me!

Okay, but the prices they charge are ridiculous! Definitely very disappointing considering we have great driving records.

I've heard the longer you stay with a vehicle insurance policy, the more they keep charging you. This seems to be the case with Geico.

When I started with Geico, it was affordable, but my rates keep going up. Over the last 6 months, it's been ridiculous. I don’t think I should be paying so much for just liability, and I'm on a fixed income. I don't know if there are any discounts out there for being disabled and a senior, but that would be so helpful.

I didn't have a discount with them the whole time I was with them. Every year my insurance went up, and when I asked them why, they told me that was their policy.

Started out well, but the price increased regularly with no claims, no accidents, and no tickets. It more than doubled in 8 years!

Huge increase every 6 months, even though I had no claims for 17 years!

Mediocre. I had 4 non-fault accidents, 2 hit-and-run accidents ($500 deductible each, not my fault!), and 2 accidents (100% the other driver's fault, not my fault!), and they raised my insurance cost! 😞 I have been insured with GEICO for almost 10 years. Not happy, but I must keep insured by law!

Roadside service is great. Price is high. Customer service is good.

Better coverage and lower price than Geico. Highly recommend.

They canceled my policy because the agent who handled my application wrote down incorrect information, making it look like I was committing fraud.

I am disappointed with Geico. After being a customer for 22 years with 3 kids and 3 cars, they canceled my policy as I was searching for a new carrier.

If you want to pay a high cost for full coverage, pick Geico and Progressive.

I got rear-ended and never filed a claim with Geico. The other party was at fault, but Geico increased my policy by $400 for 6 months.

After changing my address, my monthly payment increased by $31.

After 2 accidents, and I'm a very careful driver. I can't tell you the last time I had a ticket. I'm on a fixed income, and now my rates have skyrocketed. I'm 64 years old. I need to find cheaper insurance.

Too expensive for basic coverage.

I would not use Geico again. I had them for over 15 years and they refused to work with me. I went to another reputable insurance company and got my full coverage insurance for half the price.

I am 72 years old. No tickets, no DUI, no accidents, yet my plan is very expensive! I see in the media advertising for $39. I cannot understand what is going on!

$2600 a year is too high. I've only had one accident with this car, and it was a single at-fault incident.

It is very expensive; the Geico Auto help is very good.

Make sure they explain the policy thoroughly before you sign!

It's too expensive for the bare minimum coverage.

I have no online access. I don't receive emails. The policy is way too high for a 2021 car and good driving record. Almost $300!

Geico has been steadily raising our rate, and we have no accidents or tickets. I went to switch to Progressive, who saved me a considerable amount of money, but when my wife got on with Geico to cancel, they said we were on an old system and she could beat Progressive by $100. My wife said yes, and we are paid for the year. I would have happily paid Progressive the extra $100 to get away from Geico.