Is GEICO A Good Insurance Company? Reviews From Over 20,934 Customers

Great value for great insurance.

No one can beat the price.

Good, but I need a lower price. All claims were done to my car, not by my car. My rates should not have gone up.

No problems at all.

Good but pricey.

They are good overall, but too expensive for my budget!

My satisfied experience with roadside assistance

Geico has been great.

I'm happy with Geico. The quote was quick and the prices are great.

Easy. Got a quote. Paid for it. Printed my card. Done for 6 months!

Geico has friendly customer service all the time.

Good as long as you only have a car or a half-ton pickup. I unfortunately was part of an insurance scam, and they wanted me to put my farm truck on a commercial policy, tripling my insurance rate. So I had to go with Progressive, or I would still have Geico.

Expensive. I have no accidents, no speeding tickets, I'm a disabled veteran, and I'm over 58 years old. I think my policy should be cheaper than what I'm paying.

I've been with this company for years, and because I made one claim, my rate went up.

Everything is easy and smooth.

It's okay.

Still too high on premiums!

I like it for the price. I don't like having to use an app that monitors my driving.

I like the GEICO plan. I think they are a bit high in price, but I guess you get what you pay for. I’m glad I have full coverage now. I had no idea I didn’t have full coverage, and when I was in my accident, I was very surprised that the agent I opened my policy with didn’t get me full coverage like I had with my last policy. Live and learn, I guess.

Best rate.

Outstanding customer service!

I feel it's good, however, it could be better.

Mostly fine; however, I constantly have to request ID cards that they claim they will automatically send. This gets old quickly.

My policy renewal increased by over $100 for no reason. I haven't gotten a ticket or been in an accident. I have the safe drive app, but there's misinformation when using it. I train drivers, so most of the time I'm not driving when using my phone, and it's too much trouble trying to adjust whether I'm driving or not.

На сегодня это самая выгодная для меня компания!

Good on claims.

First, always shop around so when you speak with their rep, you have an idea of the prices at the moment. The reps at Geico are very friendly, professional, and knowledgeable. So, once you have an idea of the price range you're looking for, don't be afraid to ask the rep questions and try to get to your desired price if possible.

My current insurance is okay, but the premium payment seems to be creeping upwards. Other than that, nothing negative to report.

Very friendly and efficient.

Geico has been very good for me; the one real negative is the high monthly payment.

Ease of access.

It's been great and easy.

Too expensive.

Good overall, but almost $200 is too expensive for full coverage for my older Hyundai Sonata.

Good

Love them! I've been with them for over 18 years for car and renters insurance. They listen.

Excellent customer service, good rates, and quick refund from previous car insurance (Allstate).

The last two terms, my policy has gone up, not down, and I haven't had an accident.

Beats most in pricing, great service, and great payment flexibility.

Lowest rates every year I check. GEICO is the best for affordable car and renters insurance year after year I check.

Good customer service.

It was reasonable and affordable for a senior when I switched to it over 10 years ago. Currently, as a senior with a good driving record, no accidents, and no moving violations, it’s discouraging to find my rates climbing up instead of going down, which I was led to believe they would.

Cheaper than anyone I can find.

La mejor compañía

It was very easy to communicate with customer care. It covers rental cars if we take one while traveling and also covers guests.

Excellent

They help when you call.

Great company

Stress-free, easy to apply and understand policy info, great premiums and discounts.

Geico still has the best rates in Connecticut.

I've been with them for over 10 years. I wish it was cheaper, but it is what it is.

It's more than I want to pay. I have to have insurance at $268.00 monthly.

I've been with them for 26 years.

Easy, hassle-free to deal with.

Good service and cheap rates.

They are very supportive in handling claims and working with policyholders.

Fast and easy!

I've never had to use them, but I seem to be paying more than I would with other companies. I'm thinking about changing.

Very pleased with the service and the follow-ups to make sure that I had everything in place to have proper insurance and pricing going forward.

My policy doubled due to a parking issue. I was parallel parking and scraped the car behind me. It was my fault. But doubling my policy payment? I've been a customer for over thirty years. I owed the man behind me honesty, so I left a note on his windshield. However, the hike in my premiums is making it almost unaffordable to keep the car. They have been a good insurance company for the thirty-plus years I have enjoyed their coverage. I trust them. They send a locksmith or a battery jump when needed over the years. Two of my three adult children also use them.

I am not completely satisfied with my current auto insurance. Although I understand that insurance rates are rising, especially in New York State, I know that I could be paying less, and that is where my frustration lies. I'm close to paying nearly $300 a month for a multi-car policy for 2 vehicles that are more than 10 years old. I simply want to pay less for auto insurance to fit my monthly budget as I am a Geico customer of disabled status living on a fixed income.

The price of the coverage is very high.

Unjustified increase in insurance rates and poor efficiency in resolving claims.

They raised my rates without any explanation.

They doubled my premiums! Horrible now! No, no accidents nor any claims. Just picking on senior citizens to take advantage of! Too sad, I've had them for years!

They raise the rates every year. There’s no loyalty incentive to stay with them.

My agent's name was Mary. When I joined Geico, I gave Mary my debit card information for my down payment. The next day, she sent me an email saying the information did not work, so I repeated the same debit card number directly from the card. I also gave her my checking account routing number and account number. Approximately a week later, I tried to use my debit card to pay my bills, but my debit card had been disabled for possible fraud due to the fact that Mary submitted my payment through an agency outside of the USA. This caused me delays in paying my monthly bills. I had to physically go to my credit union to be issued a new debit card. That caused delays in paying my obligations and late penalty fees. I am not happy with the agent's actions and procedures when she was not efficient in doing things correctly after being given correct information twice.

Once you're a client, they don't give you any incentive for being a loyal customer.

I have enrolled with a different insurance company since Geico allowed my policy to lapse with their poor customer service.

Geico gave me one monthly rate, and then increased the rate a few days after I purchased the policy.

Really check pricing.

They keep increasing the rates every 6 months even without any incidents.

The insurance I pay on my vehicles takes too much money out of my pocket. The rate in Massachusetts is too high.

Frustrating. No accidents or tickets in more than 10 years, and they keep raising my policy.

Geico raised my rates without any explanation.

At least they don't make changes to our policy without letting me know.

Not so great since they want you to pay extra to make a payment.

At first, Geico was good, but then my payments began to get higher and higher.

They are rude, make changes without notifying you, and when you find out, they are unable to make anything right. They are expensive and often remove discounts without reason, and you have to fight hard to have them reinstated.

I'm paying too much. I have received quotes that are cheaper. I would like to stay with Geico if they would bring my rates down.

One day it's 88 bucks, next week it's 97 bucks, another week it's 111 bucks, and last week to pay the bill it goes to 127 bucks. Crazy.

Rates are too high. I've been with them for a very long time, and my rates never seem to get any lower. Most of the time, they even increase with no explanation!

It is frustrating in some areas and good in others. I had a claim, and that was handled well. However, I was supposed to fill out a questionnaire and send a lot of documents that I have never had to send with other insurance carriers. The problem is the questionnaire was never sent to me. As a result of not filling out the questionnaire, I never received it, and my policy was canceled. I requested the questionnaire twice via email, as that was the only way to get it, and I never received a response.

Insurance isn’t a legal scam, it’s all about making money. Every renewal they charge you more, it doesn’t matter that you have no claims or points on your license. It’s sad that you are not able to trust your insurance company to do the right thing for their customers.

They are a good company but don't abide by state rules on mileage discounts and keep the price high. I could get all the discounts with other companies. Geico gives me none. I've been driving for over 70 years and have never had a ticket, accident, or any DUIs—I don't drink. I was also a driving teacher for many years. But I still get no discounts that I'm supposed to get.

Too expensive and they raised the rates without telling me.

Don't use Geico. They assured me that my rate would not change when my car was vandalized, but my rate went up $100. They assured me they would not pay the fraud claim from another driver. Instead, they not only paid the claim, labeled the incident my fault, and again raised my rates. The only thing keeping me with them is that I can't find another agency that will cover my Hyundai with the same coverage for less than what I'm paying now.

Normally, when you are financing a car, you're supposed to have full coverage. Apparently, I didn’t, and my catalytic converter was stolen off my car. I didn’t know I didn’t have comprehensive coverage, so now I have to pay out of pocket. I'm still financing my car.

Don't use the tracker app as it is wildly inaccurate. Don't expect a discount for loyalty. Customer service is less than helpful.

I was with GEICO for seven years and kept requesting a review of my policy because the premium kept going up. I was told that insurance was going up everywhere because of the economy, not because I had a claim. I found better insurance at more than $100 a month off of what I was currently paying.

Too expensive, but it doesn't matter. Geico is the cheapest.

Stay away from them. I hit a raccoon and it took 6 months to get fixed. They made the body shop take the whole front end off the car to show parts the body shop said needed repair, and then it was an additional 3 months. The car could not be driven the entire summer, but Geico didn't care that you had no car to drive. They had no claims adjusters of their own. They lowball every claim and then make it miserable to wait for approval.

Geico raised my auto insurance by $600 for 2026, so I canceled my policy effective 1/20/2026.

They charge way too much and always threaten to cancel my policy if my payment is a day late.

I drive very little. I'm 75 and I'm paying $100 a month for insurance, which is ridiculous. I have talked to them, and they're not willing to adjust the rate. Each year, it just goes up and up.

I have been with Geico for over twenty-eight years. They are overcharging me and raising my rates without notice. They have become too expensive for my budget.

Geico will raise your rate to 5 times anybody else rather than just cancel you. I saved 80% switching to Allstate with exactly the same coverage and deductible. Geico now joins with Allstate as my two "never again" companies. 20+ years with both and both tried to run me into poverty at the end.

Even though their voice announcement system when you call them indicates that a live representative will come on the line shortly, that rarely, if ever, occurs. Furthermore, they regularly charge at least double what the Texas Motor Vehicle Crime Prevention Authority specifies is allowable to reimburse themselves for the fee that they pay to them.

Find out if the car insurance you get is not going to inflate after one year.

I recently switched to Progressive. GEICO continuously raised their prices for no reason at all. I was with them for five years, and each year we got bumped up in price. It’s very subtle, 2 to 3 dollars every six months. I think they’re making free money on those not keeping track. That’s sneaky, and I don’t appreciate that kind of business.

I am shopping now to drop GEICO. I am paying way too much for car insurance. I have never had an accident and my driving record is perfect!

I got Geico, and in the first month, my rate changed three times: from $84 at the first quote, to $126 for the first payment, and then they tried charging me $270, all in a month's time. If they quoted it at $84, how does it go to $270?

I haven't used the insurance, but the cost is prohibitive compared to other carriers.

It's very expensive compared to the market in Florida now, given that it has been in the garage for six months as I am only here for the winter. Considering the fact that I barely drive it, maybe five miles a week, I think you should revise my policy in light of all this.

I have been okay until I found out how much Geico was overcharging me for insurance. I am checking out other insurance options at the moment.

I've been a long-term customer, but my premium keeps rising.

I would not recommend this company to my friends. My rates were increased with no explanation. I drive 20 miles, 5 days a week, and have no tickets of any type. I reapplied online and was quoted a rate that was $75 cheaper than what they are currently charging me! I'm retired and on a fixed income. Seniors are being taken advantage of due to age. I am 75 years old, but I'm not just sitting in a rocking chair. I'm at the gym daily, doing weight-bearing exercises and walking/running 2 miles each day. I teach a class on how to navigate the medical system when your family is hospitalized with no insurance and how to apply for SSI or disability. I'm not mentally challenged in any way. There's no reason for my rates to be increased arbitrarily!

They added $5 and $15 charges after we prepaid the 6-month policy fee.

After we prepaid for 6 months, Geico kept adding small charges like $6 here and $15 there, which we were not informed about. Our agent told us to call GEICO, so we're not going to renew with Geico when our policy expires on March 6th.

Find a good place and change companies to who fits you best. Geico was super expensive.

Rates are too high; they shouldn't be.

Geico is frustratingly expensive. I went from paying $278 a month for one car and one driver. I had one wreck in my company truck with a trailer in April. In October, I called them to check the price of adding a driver, only to find out my insurance was going up to $777 a month. They wouldn’t change it even after I paid for my driving record, which didn’t match the information they had. I told them from the start that the info wasn’t correct. They had two wrecks on the same day along with two tickets for racing and unverified speed! They didn’t care when I spoke with them.

Geico had the best rates of the major insurers by a little bit.

I would say, "Look elsewhere, too expensive." I don't even go through an agent and am still paying $87 a month for 2 older vehicles (2001 Buick and a rusted, falling apart 2005 Dodge Ram).

They removed my 20 percent discount after many years of safe driving, no accidents, and no DUIs. Every year they raised the cost of my insurance. I am not very happy.

It's impossible to communicate via phone. They ignored letters about changing my policy.

Geico is just too expensive for my vehicle that sits in the driveway 4 out of 7 days a week and only drives 1,500 miles annually.

I feel like they can do better. I've had no accidents and no tickets in more than 3 years... so where are my discounts?

The prices are outrageous, even though I’ve never had a claim.

GEICO is my current insurance provider, and I find their prices to be quite high. They also have limited options when it comes to coverage. I'm considering switching to another provider.