Is GEICO A Good Insurance Company? Reviews From Over 21,281 Customers

I have had Geico for a long time, never had a problem. The only claim I have ever had was for my windshield when it caught a rock. They were really good and got my windshield fixed for a reasonable price. I have a pretty new car with the cameras. I just think they are a little high priced, but no complaints with service.

Excellent. More coverage at a lower cost than any other company!

Check their prices.

The price is getting out of sight. I have no claims against it, but the monthly rates have gotten to an unreachable point.

The cost is too high considering I only drive 5,000 to 7,000 miles a year.

Very expensive.

So far, all is good. I found a price I can afford for the type of coverage I needed. Thank you! 👍🏼

Great, competitive price with the flexibility of auto monthly payments.

Great. Easy to file a claim through their app and they are very flexible on payment dates.

Good service.

Excellent! The agent was such a sweetheart.

They deliver what they promise.

In the over 20 years with Geico, I only had one claim. I got hit in the rear, the driver had no insurance, and GEICO paid 100% of the repair needed. No hassle, just courteous, fast service.

They are fine, but I would like them to be cheaper.

I would say I have had an overall good experience.

Paying for a no-fault accident.

Check around for lower prices.

Great customer support.

It is the best for the money if you purchase online and not through a dealer.

Pretty expensive for less than 5,000 miles per year.

I have GEICO. I had a very small accident and they doubled my insurance for two years. I don’t think that’s fair, considering I’ve had no claims in over 30 years.

Geico has kept their prices down.

Geico has very professional agents who offer great customer service.

GEICO is fine, but the rates are high.

Cheapest I have found so far. Have not had a claim, so can't comment on that process.

Great

Geico charges for paper bills; they only work through the internet. I would rather pay from an invoice. They charge me $75 for a 6-month policy for state minimum coverage. That is way too expensive for a 20-year-old car. I should have many discounts as a 60-year-old female.

They are overly expensive, and every year without notice, your premium goes up.

Very helpful but insurance is too high in New Jersey.

GEICO has been a wonderful car insurance company to have. I have been with GEICO since the 1970s.

For now, it's the best insurance company. The only problem I have is that they want to track my movement, and I feel they are intruding on my privacy.

Great

Monthly payments are too high and keep increasing.

Just great! Pricing is great! Options are great!

I've been a GEICO customer for twenty years and I have a great relationship with the company. I know you can't compete with them. Amen.

Geico has been consistent.

Get multiple quotes before each renewal.

Geico is a good company. We’ve been with them for many years. Just a little pricey.

Overall excellent, except for the price. To date, when I started shopping, not one quote has beaten what I currently pay when comparing policy/price vs the same. Not one. I would not switch unless I see about 20% in savings.

When others turn you down or try to overcharge, Geico will help you.

Excellent company, policies, discounts, and great service. Our agent in San Antonio, TX was top-notch.

The DriveEasy program sounds like a great resource, but the actual app tracking itself is really finicky, unreliable, and seems to assume that any hard braking, cornering issues, or speed variances are entirely the fault of the driver. It does not factor in the actual reality of responding to the driving environment around you, which ultimately might lead to poor or unfavorable scores so that the discount might not actually be all it's advertised to be.

Received the best affordable policy quotes.

I have had a great experience with GEICO. They were easy to contact and I got a great rate. I would definitely recommend them to anyone.

As of now, Geico offers me the lowest price for my car insurance. Hopefully, they stay there.

I'd tell them to just call and see what kind of quote they can get.

I have GEICO. Very pleased with them.

Great.

Least expensive of the 8 others with comparable coverage.

I've always received good service.

They are great. I have a 17-year-old who's driving, and that's the reason Geico increased my premium. Other than that, they're a great company to do business with.

Good people ready to answer questions and offer discounts.

Cheapest in Florida hands down. I’ve tried to get coverage from other carriers and they can’t beat it.

Great service.

Very friendly and thorough.

I have not had any issues with Progressive. They are definitely cheaper than GEICO.

Go with Geico, best rates.

I feel like state minimum should be no more than 39 bucks a month, but so far it is the cheapest car insurance I have found. It's a good company.

I use the GEICO app and keep getting messages asking me to install the app. Lately, they’ve been asking me to pay about $7 for something I don’t understand. It’s been impossible to reach a phone agent to ask for an explanation.

They have good prices and good customer service.

Geico raised my rate without providing an explanation.

Not great. The price was really too high in the beginning. Now they want to increase it because one person doesn’t use the Drive Easy app, as it’s too hard to stay connected to it.

All insurance is extremely high, and they have never offered any discounts.

They keep increasing premiums. Now, after 5 years, they are hundreds of dollars more.

Unreal how long it took to even get through the process. First, I had to take pictures. For some reason, they don’t send anybody to look at your car anymore. That took a day. Then I had to email everything to some office, and it took four days for that person to get back to me. Another afternoon and the next day to get a Rent-A-Car. Also, it was almost impossible to pick a car. I ended up having to spend 20 extra dollars a day because it was a larger car. Today, the process has taken almost 2 weeks, the car is in a shop, and no one from GEICO has called me for over a week. Really a very bad experience with GEICO. I’ve been a customer for 30 years at least, and I’ve never experienced this lack of care from anyone else.

I wouldn't suggest Geico to anyone. All they've done is increase my insurance rates for no reason.

They unfairly raised the price without notifying me, and my payment ended up being around $300, leading to a cancellation.

Things started out well with a good price for the vehicle coverage. The problem arose after my son was involved in a no-fault accident where he was struck by another driver. Geico paid a claim to have the vehicle repaired but failed to pursue the other driver who had run the traffic light. Then, out of nowhere, they dropped coverage for the vehicle, citing the accident as the reason. After years of payments without ever being late or missing a payment, this is how they treat a long-valued customer. It shows no loyalty from the company.

Our rates doubled within a few years, even though we have a clean driving record.

I have had to make two customer service calls, and they were great! The app is very easy to navigate and understand.

It is too high considering I have no DUIs, no accidents, no claims. I've just been paying a lot of money, and I'm thankful I've never had an accident or anything, but I think I should get a better plan than what they're giving me. As far as money-wise, they're charging me too much for my plan. I have found a couple of other options that save a little bit more, but I've been with Geico for almost 30 years, and they're doing me this way.

GEICO is unbelievable with their rates. We have a 2017 Chevrolet Silverado and a 2014 GMC Terrain. My husband drives approximately 2 miles one way four times a week to work. My Terrain hardly ever leaves the yard. I’m retired, so it only goes when I need to go shopping, which is maybe 4 miles from us on occasion. We currently pay $173 a month for these vehicles. My husband has no tickets. I have a ticket from approximately three years ago when I was backing out of a parking space and a lady came around the corner real fast and hit me, so I’m assuming this charges against me. But anyway, I’m very unhappy with them.

I've had 3 increases in the first month of my policy. I canceled and moved back to my previous insurance company, which even lowered my previous rate, and my monthly payment decreased by over $80 a month on a 6-month policy. I was with GEICO over 6 years ago for 7 years with excellent coverage and customer service. I'm highly disappointed with the present GEICO.

Rates every six months are much higher.

I was quoted $210 per month, but since then the cost has increased to over $500 with no explanation. I've repeatedly sent messages but received no response.

My current car insurance is with GEICO. I have been a customer for over 21 years. In the past two years, despite having no claims or accidents, my policy has doubled in cost. Two other major insurance companies are offering the same coverage for less than half the cost. This is disgraceful and not how one would expect a loyal customer to be treated. Bye, bye GEICO!

I pay way too much despite having a great driving record. They are charging me more based on where I live, and the worker says driving doesn't matter.

So far, so good. Better rates than Geico.

GEICO is too expensive for what they offer! That’s why I am looking for a new insurance company for my next 6 months.

I was late on my payment, and that caused it to at least double. I'm on a fixed income, so coming up with more money for insurance is just not in my budget.

Customer service is lacking. You have a better chance of driving 10 miles on any interstate and not seeing a bad driver than getting to talk to a real person. The AI is what you interact with. Prices keep going up even though I've never had a claim. Why?

The rates are too high on a fixed income. If they get any higher, I will have to look elsewhere.

I believe I am overcharged. I have paid my premium regularly and on time for over six years, with no claims! When I called to see if I could get my rates reduced and add my son to my policy, they offered no help. I'm not a fan of Geico and would not recommend them!

I was with them for over 10 years. No claims, never missed a payment. No accidents, tickets, nothing in 40 years of driving. I was paying twice the amount I should have been paying. When I called to cancel, they said they would match the new company's rate. Why didn't they automatically adjust my payment to the best rate? Why is the customer supposed to review the price every 6 months?

Better rates and lower prices.

When your rates increase with your insurance company, start shopping annually for new insurance.

The rates are on the high side.

I never had issues until I filed a claim. The adjuster, "Angel," was very unprofessional and incompetent, in my opinion. Otherwise, the service was very great.

I have never received a discount for being a loyal customer. I turned 60 and still no discount. No accidents or tickets, still no discounts. I don't drive much at all, and still no discount! I called them once asking about a lower price, and the man was rude to me. The very next day, he raised my premium! I'm going to find a different company. I just haven't had the time to do it.

Sending cancellation notices half a month in advance. I've been a faithful customer for at least six years. Rates went up.

The coverage and service provided are good, but the price is becoming too high.

Price change without warning. I found this was the case according to people I talked with, who said that's why they switched.

I was offered a much lower price by another insurance company, gave Geico a chance to match it, and they refused. Never had a claim in over 40 years on car insurance.

They charge more than I should pay, and I’m looking around.

Too pricey.

My car insurance is too expensive for a senior citizen on a fixed income.

GEICO would not allow me to split the extra-large payment! I was charged extra if I did not use auto-pay.

Overpriced and never contacted by an agent in the 4+ years I have been with them.

If you have one accident or ticket, you will pay hundreds of dollars more for the next five years. There is no forgiveness or anything.

No accidents or tickets, yet they keep raising my rates.

They never informed me of paperless options, then charged me.

If you switch to GEICO, only stay for one year. After that, rates hike and hike until you're paying triple what you started with by year 3. Every single claim, regardless of frequent driver, goes against you, even for a comprehensive claim which is never supposed to affect the rating class of other coverages. There is absolutely zero accident forgiveness, regardless of how minor the payout was. Steer clear of the misleading ads! Everything in GEICO ads only applies to your very first policy.

GEICO doubled my rates for no other reason than the car was bought new. I've been with GEICO for over 30 years, and this increase is disappointing.

Good but much too expensive for a senior citizen with a good record.

They are too expensive and keep going up in cost. They should provide discounts for long-term customers. This is the reason why we are searching for another car insurance provider.

Terrible would be an improvement. After 9 years as a customer in good standing, I have been treated with indifference to flat-out rudeness. Two months ago, my car was in a wreck, and I was not at fault. I still have not received payment. My adjuster changed three times without my being informed. The current adjuster responds whenever it suits her. Communication throughout the whole experience has been abysmal. No response to texts or emails. When calls are returned, I'm fed misinformation or flat-out lies. Still waiting for a check, but every time I reach out, I get no response. Look elsewhere for insurance.

GEICO made a mistake transcribing my VIN, putting me through a difficult time registering my car and causing the DMV to report lapses of insurance to credit bureaus. On top of that, they say I’m responsible for a change in the premium dating back to when they made the mistake. My GEICO agent blamed me for the mistake because my car purchase was at 7:00, after agency hours.

The cost kept rising even though I have an excellent driving record.

They told me roadside service was an added benefit. They never told me that using it was a "claim" against my account. Then my rate went up $200 a year right after a fender bender that wasn’t my fault. It was around a $1500 cosmetic repair. The other person was at fault and their insurance fully paid. Geico was out nothing. When I asked, I was told I had two claims in 30 days and insurance was due to go up anyway.

I didn't like their services over the last couple of years. The insurance cost went up for no apparent reason.

Find a more reasonable carrier; rates are escalating.

I had insurance with Geico for 15-20 years. I recently underpaid by $54. I got online to pay it 8 hours later, and to renew it they wanted to double my insurance rate. It went from $400-something to over $800. The customer service has really gone down over the years. I don't think they listen to customers anymore.

Good except for rates increasing each year.

It is okay, but the price is too high and will go up even higher after my 6 months.

Geico will not work with people on SSI or people on a fixed income. I can't afford $200 a month! I have been calling other insurance places.

I moved to a rural area and my insurance went up because of the number of claims in the area. My rate was not based on my driving record. I have not had an insurance claim with GEICO in over 20 years. I should not pay more because Lakeside, California has drivers with higher claim rates.

Policy increased by $500. Unfair.

Every 6 months, the costs go up.

They start you off with a good discount and rate, but the longer you stay with them, they increase your bill. When you call to find out why, they have an attitude like I should have known. Not only that, I barely use my car. I'm elderly, with no tickets or accidents, and I'm paying $1,400 a year. They also give you a quote but don't tell you it's only a 6-month term. It's crazy, and my car is 20 years old, so paying that price is unreasonable. I'm actively looking for a different insurance company now.

So far, I'm not thrilled. I feel cheated already. The first representative, before I bought the policy, was okay but needed a bit more training with customers. The second representative seemed knowledgeable and gave me a price. I paid in full the quote that was determined. I found out two months later that Geico added on another $101. Today, I got my credit card statement, and they posted a bill of $156. I will look for another company when I have the time. I will let this ride for a bit. Not happy at all.