Is GEICO A Good Insurance Company? Reviews From Over 18,432 Customers

More expensive, but when I had an accident that wasn't my fault, they stepped up.

I would tell my friend to keep an eye on the premium because you don’t want to be surprised when your premium goes up for no reason. Even if you have not been in a car accident, if you’re not checking, you won’t know. It is super unfair.

They have been good to work with and cheaper than most.

I like GEICO just fine. I only wish that the premiums weren't so high.

Great customer experience

Awesome but pricey.

Very expensive. The price goes up every 6 months.

Take the driver safety course because it’s the ONLY discount you can get from them.

Go Geico every time.

Overall, a good company.

They are not very flexible with long-term customers.

Very professional.

Excellent and affordable.

Great rates and explained very well.

The best, the cheapest, the only one for me.

Good service.

Good rates & they cover everything from home to auto glass insurance.

I like them—they've always been responsive. Friends are surprised how little I pay in premiums.

I checked out 11 different companies and GEICO had the best price for liability. Progressive was the highest, wanting over $200.00 per month for 6 months.

Great Prices, Fair Rates.

Very good customer service.

Great claims payout, but the cost has gone up more than expected despite having no claims in years.

It's affordable.

Very professional, on-point, tremendous service, excellent customer service.

Very friendly and answered all questions.

Geico was very professional.

They did increase my rates by 33% for a late premium payment, but they're still cheaper than everyone else.

Great service, good price, great coverage.

Excellent. They work with you and are very efficient. Would highly recommend.

Very good for the elderly.

I really like this company. They've been really good to me.

What I used to pay every month was good, but now it's too high in price.

My customer service rep, Alex, gave me exceptional assistance, editing my policy better than expected.

Great insurance company.

My experience with Geico is very good.

Always professional and always good updates.

In comparison to Progressive and State Farm, the rates are pretty affordable, even for young drivers.

I went to cancel my policy only due to cost as I was able to get a more cost-effective plan elsewhere. They reviewed everything with me and saved me so much money, more than 50% less than other offers.

Whenever I have needed to report a claim, they have been very professional and knowledgeable.

Great rates and savings!

Haven't had a great deal of person-to-person experience with their reps.

Good rates and service.

I am pleased with my car rate. In the past, I’ve paid much more. I am also happy about the roadside service that is offered.

I have been very pleased with GEICO. They have been great in all interactions I have had with them.

The professional and courteous mannerisms of the representatives during our Q&A session helped me get insurance coverage.

Just like any insurance company, they raised the cost after one accident and again after a break-in that was not my fault.

They do it right. No hassles.

Great so far.

They are the best; no one can beat them. They are very helpful and support you 100%.

Competitive rates, user-friendly website.

They have been prompt; however, prices continue to rise.

It's hard to beat their price. Great app.

I haven't had a claim in all 68 years of driving, yet every insurance company in FL is too expensive.

Except for relying more on AI instead of first talking to a human, this company is "top notch": they have made changes that fit my budget better and handled my (now deceased) husband's claim several years ago very professionally, even though the other party was unhappy at first.

I have had no claims, but I have been satisfied with customer service and premiums.

Hunter Mays at the Bentonville, AR local office is thorough, kind, and gets the job done quickly. Thank you, Hunter.

I have had Geico for over 30 years. I took a break once to save money and immediately regretted it and went right back. They are worth the money for the customer service alone.

My main complaint is that they keep raising the rates even though I had no accidents or claims.

Good experience, but it costs too much!

I would say it was very satisfying and very courteous. I have been recommending you to all my friends and strangers that I have spoken with.

The rates keep going up even though there have been no incidents.

Be very careful when you consider them, especially if it’s for a luxury car. Not the most competitive rate.

They charged me $160.00 for 6 months for a custom car and driving 13,000 miles a year. When I finally got a representative who would listen to me, she lowered my bill to $101.00. When I tried to reclaim some of that money, they said I couldn’t have it nor could I have free insurance for the trade. All the while, my car and mileage were the same as every year, 4,000 miles a year and under. It feels like a racket.

GEICO said my mother owed an old bill before insuring us. I paid the bill after it was placed on my credit report. Then I had to pay it again just to get insurance, and I could never speak to anyone with any authority over this issue. Now they dropped me, and I am still owed money, but they are trying to get more out of me now. Stay away!

They increase your premium even if someone rear-ends your car!

I was with Geico for 10 years. I was late paying my policy by 1 day because of an unexpected life challenge. Geico charged me $500 more for my 6-month policy. I now have my policy with Progressive.

Expect your rate to go up each year.

Too expensive for people who do not drive many miles and also live in New York.

I have had GEICO for my car insurance for 15 years. My policy recently went up almost $50 a month! And when I needed to actually use my insurance, when I got rear-ended by an uninsured driver, I had to do all of the work from phone calls to paperwork. It was like a full-time job.

Poor. My payment went up $60 with no accidents or tickets.

Good company but expensive rates.

Find another provider. They raise rates that are not fair and give poor reasons for doing so.

I've been having a lot of issues with their app trying to register for their DriveEasy program to receive discounts. I called to report the issues, and you can never speak with a human being at Geico. It's always a chat box, and after 2 hours, I finally got through and then got disconnected.

They don't pay out what they should if a claim is made. They forced us to get a brand new roof when it was slightly damaged by a hurricane, and they would not pay us anything because they said our roof was almost 25 years old. It cost us $29,000 to replace the roof; otherwise, they told us they would no longer cover us.

They raise your rate when you are a little bit late on paying your bill.

They raise insurance rates for accidents even when it wasn’t your fault. My rates doubled.

The cost of insurance with GEICO is more than the payment on my car. They increased my insurance costs by close to $150.00 a month.

It seems expensive, especially when I bundle my motorcycle too.

Expensive. My bill keeps going up.

Shop around. Geico is totally too high, offering nothing for customers that have been with them for 20 years plus.

I've needed a way to reduce my rates. I realize I've had two speeding tickets, but there has not been any communication on my issues or what I need to do. They want money, that's all.

Don't use Geico. Their rates are not affordable, and every month the amount is different, usually higher.

It was okay, but the rates kept going up for no reason on my part. They said it was due to COVID.

The prices keep climbing higher and higher with no added benefits.

After 11 years with the company, they punish customers for reporting a claim, but they never paid for the claim because I paid with my own money. Even when I paid, they still used the report to increase my premiums. That's why I canceled my 11-year auto insurance and my house policy too.

I just canceled because State Farm is $38 a month less expensive for auto and $5 less for renters. You guys should be aware of this.

Rates increase the longer you stay with them.

The insurance is expensive for seniors.

They keep raising prices. I have no tickets of any kind and no accidents.

The rate is too high.

I would tell them not to use GEICO! I am 68 and their premiums get higher and higher, while I drive less and less! They rated me at 91 when I'm using Geico's app on my phone all the time! Makes no sense to this 68-year-old! They will probably raise them again!

At first, I thought I was getting a price for full coverage on my Nissan, but I was not.

The rates are too high for me. I've been with them for a while, had no accidents, and my policy keeps increasing. They give me an excuse that I do not accept. I should be given a better rate, considering my performance in paying the bill on time and not making claims. If you want me to continue with Geico, then you need to work with me.

Their price for full coverage is high.

Why have my rates gone up while my car has depreciated in value?

They are not transparent with pricing and will increase your policy randomly.

I have not experienced any accidental claims yet, but one thing I noticed is that GEICO is expensive. I am looking for an alternative auto insurance provider with a competitive rate.

I cannot seem to get a better rate through Geico even though I travel less than 5,000 miles a year. Even with the state minimum, I'm still paying more than I think I should have to.

Terrible, you guys ripped me off for 3 years. I got rates for half of what you charged me. And at the end, you sent me a letter saying that it's going up by 11 dollars. I'm a driver that rarely uses the car, never had a ticket or accident, or any problems at all, and always paid my payment on time. To top it off, I called you after I obtained new insurance with another company. The person on the phone stated that I need to continue to pay my payments for the next 6 months no matter what. This is ridiculous. If I don't receive my prorated balance of my last payment I just paid to GEICO auto insurance, I will make this public. Goodbye!

The price of my insurance went up even though I didn’t have any tickets or accidents.

La verdad, no lo recomendaría. Los precios son muy altos y no me preguntaron si yo era conductor en mi país.

Prepare to pay more than quoted or than you paid the first 2 months.

Gave me a good rate to start but kept increasing my rate even though I made no claims.

Do not insure with Geico. They make increases to monthly payments without notice and have increased my payment by 40% over the last two years.

They charged me for a second driver, but there wasn't any second driver. I provided them with proof, and they ignored my concerns.

Rates shot up astronomically after an accident.

I'm actually looking for other insurance because of the cost.

They start out with low premiums, then they shoot for the moon even with no accidents or traffic tickets.

It's much too expensive!

It's too expensive and they are too punishing for minor accidents.

My rates for my car insurance were significantly increased. I also had a renter's policy with them, and when I needed to cancel it, I was told that doing so would raise my car insurance even more.

It's too expensive with a rate increase every billing period. I recommend getting quotes from different companies.

So far, it's okay, but it's time for a change. Also, the monthly payment never changes, even with a decent driver.

They charge twice as much as other providers.

Absolutely horrible. I signed up for a policy, paid, and got my policy active. Terrific. However, 9 days in, I had to file a claim because I backed into a guardrail. That was my mistake. After filing the claim and getting it approved, Geico decided to either cancel my policy or triple my premium. They cited an elevated risk as the reason. I found it shady that they could just unilaterally pull the rug out from under me just for filing a claim.

If you have other options, I'd recommend considering them. Geico seems to cater to people who can't find regular insurance. I'm not sure how I ended up with this company. They initially lure you in with low insurance rates. I started at $85/month and am now paying $228 a few years later for a car that has numerous safety features. I have no accidents or tickets in over 50 years, no DUIs, and I drive less than 5,000 miles a year. They don't seem to take any of that into consideration. It appears that they base your insurance on the rest of the state and how many accidents, tickets, or claims they have. It doesn't seem to matter if you're a great driver. It's frustrating that the insurance rates of responsible drivers are affected by those who cause accidents or get tickets. I can't think of any positives about this company.

They're a good company if you have plenty of money. They don't offer any discounts or breaks. When you file a claim, it takes them forever to process it. They tend to ignore big claims altogether. They don't give you enough money back on your claim to repair what you have damaged. They always opt for the cheapest route.

I have been paying way too much considering how little I drive. I work every day and I am only 5 minutes away from work.

Their rates are too high.

Whether you have an accident or not, Geico could increase your insurance.