120+ moreGEICO overall user rating: 4.0 out of 5
Insurify Quality (IQ) Score for GEICO: 9.2 out of 10
NAIC complaint index: 0.75 (Below average)
Average monthly full-coverage premium from GEICO: $142
Insurify gives GEICO a quality score of 9.2/10. Overall, Insurify’s customers with GEICO policies have mixed feelings about their experiences with the insurer, though reviews skew positive.
Satisfied customers highlight smooth customer service, responsive representatives, and better discounts and premiums than competitors. But others describe frustration with wait times and transfers, lower-than-expected discount savings, and unexpected premium changes.
Overall, Insurify’s customers with GEICO policies scored the company 4.1 out of 5 for customer service.
Insurify’s customers with GEICO policies rate the insurer 4.1 out of 5 for its customer service. GEICO customers who left positive reviews had smooth interactions with helpful service representatives for simple issues. Customers with negative reviews had to speak with multiple representatives and experienced wait times.
Below are real reviews from GEICO customers that highlight both positive and negative experiences.
GEICO has a customer service score of 4.1 out of 5, ranking between State Farm and Progressive. State Farm has a customer service rating of 4.2 out of 5, and Progressive has a rating of 3.3.
State Farm customers report higher overall customer service satisfaction than GEICO, with many reviews citing high-quality service driven by relationships. Progressive ranks lower than GEICO for customer service, with some customers describing service that feels transactional.
Below, you can see how Insurify customers rated these companies for customer service.
Insurify’s customers with GEICO policies rated the insurer 3.9 out of 5 for discount availability. Customers who left positive reviews mostly said they got better deals with discounts from GEICO than from other insurers. Others complained that they had expected more competitive discounts than they received.
GEICO has a rating of 3.9 out of 5 for discount availability from Insurify’s customers with GEICO policies. GEICO and State Farm earned similar discount rankings and ranked higher than Progressive. Insurify customers gave a discount rating of 3.9 out of 5 for State Farm and 3.4 for Progressive.
State Farm ranks similarly to GEICO for discount availability, with customer reviews saying discounts helped but didn’t significantly reduce premiums. Progressive ranks lower than GEICO on discounts, with some customers reporting frustration with limited savings despite trying the company’s usage-based programs.
See how customers rated GEICO, Progressive, and State Farm for discounts below.
GEICO has a rating of 4.1 out of 5 for claims handling from Insurify’s customers with coverage from the insurer. Customers left limited feedback on claims handling. Positive reviews commonly cited easy claims handling and responsive customer service. But dissatisfied customers reported delays and poor communication.
GEICO customers gave the insurer a rating of 4.1 out of 5 for claims handling, ranking higher than Progressive and State Farm.
Insurify’s customers gave claims handling ratings of 3.3 out of 5 for Progressive and 4.1 for State Farm.
State Farm ranks slightly lower than GEICO in claims handling, but customers described feeling supported throughout the process. Progressive ranks lower than both GEICO and State Farm in claims handling, with some frustrated customers detailing delays and coordination issues.
Compare claims handling ratings for the three auto insurers below.
Insurify’s customers with GEICO policies gave the company a value-for-money rating of 3.8 out of 5. Positive reviews situate GEICO as less expensive than some other auto insurers. Dissatisfied customers cite expensive premiums and frustration with price increases.
GEICO customers gave the company a rating of 3.8 out of 5 for its value for money, ranking higher than State Farm and Progressive.
State Farm earned a value rating of 3.7 out of 5. Progressive customers gave it a value rating of 3.0 out of 5.
Progressive has a lower value-for-money rating than GEICO, and many Progressive customers are unhappy with fluctuating premiums and lost savings. State Farm has a slightly lower value rating than GEICO, and some customers question whether the insurer’s service justifies the high premiums.
Below, you can see how Insurify customers rated these insurers.
GEICO earned a rating of 3.9 out of 5 for policy transparency from Insurify customers with policies from the insurer. Many GEICO customers feel the insurer makes its policy terms clear, which improves their experience. But some customers reported confusing policy changes or surprising premium increases.
Insurify’s customers with GEICO policies gave the insurer a policy transparency rating of 3.9 out of 5. This rating is comparable to State Farm’s and higher than Progressive’s.
State Farm earned a rating of 3.8 out of 5, while Progressive earned a 3.1.
State Farm has a similar policy transparency rating as GEICO, and many customers feel comfortable with understanding its policies. Progressive has a lower rating than GEICO, and some customers have reported difficulty finding answers to their policy questions.
See how policy transparency ratings for the three car insurance companies compare below.
Overall, GEICO customers rate the company highly. In particular, the auto insurer offers quality customer service, reasonably priced coverage, and solid discounts when compared to competitors like State Farm and Progressive.
Here’s how GEICO compares to other top auto insurers.
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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
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Average price $81/mo* | Average price $128/mo* | Average price $81/mo* | Average price $109/mo* |
Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Customer serviceAI-generated from 7171 user reviews | Special highlight Competitive ratesAI-generated from 8122 user reviews | Special highlight Customer serviceAI-generated from 7171 user reviews | Special highlight Accident forgivenessAI-generated from 4266 user reviews |
Licensed property and casualty insurance agent
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