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Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
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Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
John is Insurify’s Chief Copy Editor, helping ensure the accuracy and readability of Insurify’s content. He’s a licensed agent specializing in home and car insurance topics.
Updated
Category | Average Score |
|---|---|
| Overall experience rating | 4.0 |
| Customer service | 4.1 |
| Value | 3.6 |
| Claims handling | 4.1 |
| Coverage options | 3.9 |
| Discounts | 3.7 |
| Policy transparency | 3.9 |
| Policy flexibility | 4.0 |
Farmers overall user rating: 4.0 out of 5
Insurify Quality (IQ) Score for Farmers: 8.5 out of 10
NAIC complaint index: 1.48 (Above average)
Average monthly full-coverage premium from Farmers: $208
Insurify gives Farmers a quality score of 8.5 out of 10. Overall, Farmers policyholders have polarized feelings toward the insurance company, according to reviews from Insurify customers.
Positive reviews praise the company’s agents, citing helpful and dependable customer support. But some negative reviews express disappointment with rising premiums and inconsistent customer support.
Insurify customers with Farmers policies give the insurer an overall customer service rating of 4.1 out of 5.
Farmers customers give the insurer an overall customer service rating of 4.1 out of 5. Insurify customers with Farmers coverage who view their customer experiences positively describe support as helpful, especially thanks to responsive insurance agents.
That said, some other customers complain of slow updates and feeling bounced around by Farmers customer representatives.
Below, you can read customer service reviews from real Farmers customers.
Farmers has a rating of 4.1 out of 5 for customer service, ranking lower than State Farm and AAA. For comparison, Insurify customers give ratings of 4.4 out of 5 for State Farm and 4.5 out of 5 for AAA.
State Farm scores higher than Farmers but lower than AAA for customer service. Some State Farm customers rave about the quality of service they receive from local offices, while others complain about friction during claims or policy changes. AAA ranks higher than both State Farm and Farmers for customer service, with reviews consistently citing straightforward customer support for routine account needs.
Here’s how these three companies stack up for customer service.
Company | Average Score |
|---|---|
| Farmers | 4.1 |
| State Farm | 4.4 |
| AAA | 4.5 |
Insurify customers with Farmers car insurance give the insurer an overall discount availability rating of 3.7 out of 5. Farmers policyholders happy with the insurer’s discounts describe them as simple to earn, especially for bundled savings. But dissatisfied customers say discounts underwhelm them and don’t offer enough savings to offset the high premiums.
Farmers has a lower discount rating than both State Farm and AAA, with some customers viewing discounts as a weak spot of the insurer. Insurify customers give discount availability ratings of 3.7 out of 5 for Farmers, 4.0 for State Farm, and 4.5 for AAA.
Though State Farm earns a higher rating than Farmers, it still falls short of AAA. State Farm customer reviews range from satisfaction with bundling discounts to frustration with inconsistent eligibility and availability for certain discounts. AAA has the highest rating among the three insurers, and positive customer sentiment centers on feeling that savings are strong and worthwhile.
See how discount ratings for Farmers, State Farm, and AAA compare below.
Company | Average Score |
|---|---|
| Farmers | 3.7 |
| State Farm | 4.0 |
| AAA | 4.5 |
Farmers customers give the insurer a claims handling rating of 4.1 out of 5. Customers who feel positively about the insurer’s claims handling view the process as smooth, with guidance throughout. That said, some dissatisfied customers say they encountered gaps in communication, delays, and uncertainty about what to do next.
Below, you can read reviews of claims handling from real Farmers customers.
With a claims handling rating of 4.1 out of 5, Farmers scores lower than State Farm and AAA.
State Farm ranks higher than Farmers but lower than AAA, with a claims handling rating of 4.2 out of 5. Satisfied State Farm customers describe an organized process and solid communication, but unhappy policyholders say they faced slow progress and inconsistent updates. AAA earned the highest claims handling rating of 4.4 out of 5, and its customers mention efficient claims resolution, clear communication, and regular updates throughout the process.
Compare claims handling ratings for the three car insurance companies below.
Company | Average Score |
|---|---|
| Farmers | 4.1 |
| State Farm | 4.2 |
| AAA | 4.4 |
Insurify’s customers with Farmers auto policies give it a value-for-money rating of 3.6 out of 5. Farmers customers who value their insurance agent’s support say the service justifies the cost of coverage. But value-for-money reviews skew negative, with many policyholders saying rates are too expensive and premiums jump too much at renewal.
See what Farmers customers have to say about the insurer’s value for money below.
Insurify customers with Farmers car insurance give the insurer a value-for-money rating of 3.6 out of 5. Farmers has a lower score than State Farm and AAA, which have respective ratings of 3.9 and 4.4 out of 5.
State Farm falls in the middle of the three insurers, with some viewing its rates as reasonable for the provided service and others feeling frustrated by rate increases. AAA ranks higher than Farmers and State Farm, and many customers feel they’re receiving a good overall deal when considering premiums and discounts.
Below, you can see how value-for-money ratings for Farmers, State Farm, and AAA compare.
Company | Average Score |
|---|---|
| Farmers | 3.6 |
| State Farm | 3.9 |
| AAA | 4.4 |
Farmers customers give the insurer a policy transparency rating of 3.9 out of 5. Positive reviews frequently praise specific agents who helped them understand their coverage or policy changes. Negative reviews focus on unexpected billing changes, especially during renewal periods.
Read policy transparency reviews from real Farmers customers below.
With a rating of 3.9 out of 5, Farmers ranks below State Farm and AAA for policy transparency. For comparison, Insurify customers give State Farm and AAA respective ratings of 4.0 and 4.4 out of 5 for policy transparency.
State Farm ranks higher than Farmers but lower than AAA for policy transparency. Satisfied State Farm customers say the insurer clearly explains policy details, but negative reviews complain of confusing rate increases. AAA scores higher than both Farmers and State Farm, and customers feel the insurer is more transparent and straightforward than other companies.
Here’s how these three companies stack up for policy transparency.
Company | Average Score |
|---|---|
| Farmers | 3.9 |
| State Farm | 4.0 |
| AAA | 4.4 |
The reviews below show what more than 3,802 Insurify customers have said about Farmers in the past 12 months.
Overall, Farmers has mixed ratings from Insurify customers with policies from the insurer. The company ranks highest in coverage options and customer service.
Comparing multiple companies is the best way to find the one that’s right for you. But Farmers ranks lower than competitors like State Farm and AAA in most categories.
Here’s how Farmers stacks up against its top competitors, like State Farm and AAA.
 |  |  |  |
|---|---|---|---|
Average price $158/mo* | Average price $78/mo* | Average price $197/mo* | Average price $111/mo* |
Overall rating | Overall rating | Overall rating | Overall rating |
Value for money | Value for money | Value for money | Value for money |
Customer service | Customer service | Customer service | Customer service |
Claims handling | Claims handling | Claims handling | Claims handling |
Special highlight Bundling discountsAI-generated from 3802 user reviews | Special highlight Customer serviceAI-generated from 21324 user reviews | Special highlight AAA membersAI-generated from 2979 user reviews | Special highlight Teen driversAI-generated from 20988 user reviews |
Insurify collects reviews from users on its platform who have successfully compared quotes, as well as users who have purchased a policy through Insurify. These users complete an optional survey asking them to review their experience with their current insurance company and to rate the company on factors like customer service, claims handling, coverage availability, discounts, policy flexibility, policy transparency, and value for money. These ratings and reviews are then compiled and cleaned by our data team to bring you company-level insights from over 85,000 Insurify users.
Licensed auto and home insurance agent
4+ years experience in insurance and personal finance editing
NPN: 20564519
Katie uses her knowledge and expertise as a licensed property and casualty agent in Massachusetts to help readers understand the complexities of insurance shopping.
Licensed property and casualty insurance agent
10+ years editing experience
NPN: 20461358
John is Insurify’s Chief Copy Editor, helping ensure the accuracy and readability of Insurify’s content. He’s a licensed agent specializing in home and car insurance topics.
At Insurify, our goal is to help customers compare insurance products and find the best policy for them. We strive to provide open, honest, and unbiased information about the insurance products and services we review. Our hard-working team of data analysts, insurance experts, insurance agents, editors and writers, has put in thousands of hours of research to create the content found on our site.
We do receive compensation when a sale or referral occurs from many of the insurance providers and marketing partners on our site. That may impact which products we display and where they appear on our site. But it does not influence our meticulously researched editorial content, what we write about, or any reviews or recommendations we may make. We do not guarantee favorable reviews or any coverage at all in exchange for compensation.