Is Farmers A Good Insurance Company? Reviews From Over 3,848 Customers

It is expensive compared to other companies.

Good.

When I signed up six months ago, I had a gentleman named Leland, and he was absolutely excellent. This morning, I emailed him to discuss renewing for another six months, but the email address is no longer valid. Now I'm confused and rethinking it because I also received papers from Farmers with a price that I was hoping to negotiate.

I found an agent 35 years ago and have had good service since then.

We have been happy, but the price just keeps going up and up!

I've been happy with Farmers for the past 38 years. Unfortunately, their prices have skyrocketed in the past few years and I simply cannot afford it anymore.

My agent was very helpful.

Very good follow-up and made it much better.

Haven't had to speak with them but once a year so far.

Homeowners insurance went way up in the bundle, so I'm researching other options.

Overall good.

The rates are way too expensive.

Farmers was great.

I've been with this company for a long time and have seen a few increases in my coverage. They just increased it again for renewal, but I've had my fill of increases and am in the process of looking for a new company.

They are not cheap, but the service representatives are good.

Excellent service at all times.

I wanted an insurance company that had local representatives so in case of an accident, a live person is responding to my local crisis. I now understand I'm paying that representative's income in a small way, making my insurance more expensive than is truly necessary.

Too expensive for senior citizens who don’t drive much.

My agent is great after 42 years, but I feel the company is too pricey and always raising my rates.

I've never had a problem with them. Always a good experience.

Their agent offers excellent in-person service!

Nice and simple.

To date, no problems.

I recommended Farmers to a colleague.

They charge too much money.

Every interaction I've had has been positive.

Insurance rates are too high. They need to come down.

Best service

The service is good, but due to the current climate, I am shopping for better pricing.

The company is great, but the price is a little high.

Everything was great.

I’ve been mostly pleased, but my only claim was having my car towed because the fuel pump went out in the middle of the street. When I asked about discounts, I was told there weren’t any, even though I’ve had no tickets or claims in the 10 years I’ve had full coverage. I had to lower my coverage because the monthly price was too high. I really don’t want to change companies, but Social Security only goes so far.

They're pretty good, but their rates are high.

The pricing seemed a little high to me.

I've never had any issues, I just would like to save a little more money.

They are very agreeable and willing to negotiate payment schedules.

Excellent

They offer excellent customer service, but I have found lower rates elsewhere.

Very good.

I'm just comparing rates and they are cheaper.

Fantastic!

It's very expensive.

The prices are a bit on the high side, and even reducing options didn't help much.

It's advisable to check in with your agent at least once a year. Otherwise, you'll only hear from them when you receive a bill with their name on it.

They have handled most past claims incredibly well. However, they refused to cover my roof 2 years ago and their deductible has increased substantially this year.

I'm with Farmers, but I would like to have an agent.

They raised my price without letting me know! I found out accidentally by checking my bank account.

Overcharging for insurance is not a good idea.

My experience has been good. I check their rates each time I get a renewal to ensure their prices are competitive.

It's very good.

Their rates are great.

They are a good insurance company, but they raise rates, causing me to have to look somewhere else.

My representative was very helpful. I wanted an Umbrella Policy to cover my vehicle here and my home in NY.

They have been very good since I've been with them. However, this time they raised my homeowners insurance by about $300 a year, which is way out of line. I have no claims with them, so they have no reason to do that. That's why I'm currently looking for other options. Thank you.

The agent is helpful, I had no problems with the company.

So far, it's just like any other insurance company. Every six months, they raise your rates. So, what's the difference? I'm a senior with no traffic violations in over 50-60 years, and I still can't get a good rate. It's always going up!

Very good.

Check prices.

The service is great, but the cost for vehicles is high.

The mortgage company wasn't notified of the new agent. It seems I was expected to call the mortgage company when he took over the policy.

Great name. Way too expensive. Continually increasing rates. Can no longer afford.

Good experience, but the rates are very high.

My payments went up for no reason. Nothing has changed. I'm a 63-year-old with a clean driving record for over 30 years. There's no reason to pay almost $200 a month.

Farmers is, and always has been, expensive.

My rates continue to rise with no end in sight. I've never had an accident and no tickets since 1985.

Beware, even a mediocre accident will more than double your premium.

I pay over $2,000 for a yearly policy on my 2019 Ford Edge that I only drive every two weeks.

First year had a very reasonable price. From the second year to the present, the price raises almost $200 on average for house insurance per year and varies with car insurance every 6 months, but both are too expensive.

I did not choose Farmers; my policies were transferred from MetLife. Each policy renewal brought new changes. Customer service representatives offer the bare minimum effort.

It was good but got too expensive.

Poor customer service and extremely high prices.

They don't value loyal customers.

They raised their prices too high.

Payments fluctuate significantly when using the app. They threatened cancellation even though payments were made. I spent more time on the phone with them than I do with my family. This is a prime example of incompetence.

Farmers has been good, but the rates keep getting higher.

I wouldn't recommend Farmers. I pay over $600 for insurance and it's not worth it.

It would be better to have an agent who returns calls.

Unfortunately, the rates were raised after a short period of time.

Really expensive

They are rip-offs.

My insurance has gone up by $1000.00 a year for the past 4 years. I'm currently paying almost $500.00 a month, which is crazy.

I have been with the same company for many years, back when they were still MetLife. Now that the insurance company has changed names, they increase my premium every time my renewal comes up. To me, this is unacceptable, especially considering that I have no claims or accidents.

They have been significantly increasing their rates for the past two years. Therefore, I am looking for a more reasonable rate from a new company.

Too expensive.

It seems to me that Farmers Insurance does not favor Hyundai cars. There were incidents where these cars were easier to break into and a screwdriver could start the car. However, this is not the case anymore. The newer 2020 models and beyond have push-button start and many other safety features that I am pleased to own. Despite these improvements, their cost for insurance is still too high, higher than all other reputable insurance companies I have contacted as of today, 04/09/2025.

I dislike hearing about all the expensive trips that the agents win, as we end up footing the bill!

Okay, but they have increased my policy even though I don't drive much anymore.

There was a recent hike in rates for no valid reason, which resulted in a high increase.

Farmers Insurance misled me about the cost of my policy. They knew I was previously with Liberty Mutual, a fact that was on their form. I've had insurance for 20 years and have never been without it. However, after I signed up with Farmers, they claimed they couldn't verify my previous insurance. As a result, they increased my premium by over $100 a month, not a year. This has been my worst experience with an insurance company. I would not recommend them and will continue to share my negative experience.

They do not keep up with the current value of cars in terms of safety ratings, which affects their ability to give customers competitive insurance prices.

The company is only interested in premiums, not in the welfare of the customer.

When I was insured by another company and got hit by someone insured by Farmers, I was treated very well. However, as a customer of theirs, not so much.

The prices keep going up. When I tried to get them lowered, the person I talked to was unhelpful.

Farmers is okay. They have me under Bristol West. I give them a zero.

They have increased premiums far more than inflation would warrant. I have a 21-year-old vehicle with liability coverage only, and they want $85 per month for it. I only drive it a little, and it isn't worth it. Our 7-year-old minivan is also priced very high. I think the total was about $300 per month. Outrageous!

They are strictly mediocre and expensive. I have switched my home and auto insurance away from them.

Stay away from Farmers. During my time with them, I had no tickets, no accidents, and no claims. Despite this, I experienced several premium increases. As my car ages, their potential liability decreases, but my cost increases for no apparent reason. That is why I am leaving them and rating them as poor.

I believe I should be able to email my agent directly with questions. Instead, it's very 'robo-centric' and communications are 'routed' to agents. I don't consider this as customer service - it seems more like corporate convenience. Additionally, renewals are met with substantial increases of 15-25% when the cost of living is only 3-5% - this seems outrageous. I understand that natural disasters are covered by every customer and that the company needs to make a profit. However, it just seems like they're making more money than necessary, which ultimately comes across as 'greed'.

Out of 12 calls, the last person I spoke with was the only one who truly tried to help. The experience was horrible.

Farmers is more expensive than other options. If you file a claim, prices soar!

They continually raise the prices and claim they are not.

Farmers Insurance made unauthorized electronic transfers from my bank account for nine months, even after I had fully paid my insurance. They obtained the details from the check I used for payment. Unfortunately, they never took responsibility for this, nor did they provide an explanation or refund for the unauthorized deductions. Despite numerous discussions with the agent at Express Insurance in New Hampshire, I never received an explanation or a refund. I have all the bank statements showing these electronic transfers over a nine-month period, as well as documents proving that I had paid for the insurance for that year.

I have yet to talk to my agent, and a broken tail light in a parking lot should not result in an 80+% premium increase!

They denied a hailstorm damage claim for our home, while every neighbor in our subdivision received a new roof from their insurance companies. During the COVID-19 pandemic, they were one of the last insurers to reduce our premiums for our automobile due to reduced driving.

Check around to see if other insurance companies are less expensive.

The price increases every 6 months. I found another place that's cheaper.

I dislike the $25.00 membership fee.

Our coverage has more than doubled since we started with them, despite never having used the insurance once.

I never experienced this before.

Make sure you choose an agent who is responsive to your needs.

I dislike everything about it. The representative I spoke with was not knowledgeable and couldn't answer many of my questions. The policy is more expensive than State Farm's, but I needed to switch because State Farm's agent withdrew money from my bank without my knowledge, for the second time. Farmers is not what I want. I am currently searching for a less expensive company.

They don't seem to know much, they don't listen to customers, at least in my case. They have an attitude problem with me. Their customer service is poor!

Very expensive and not customer friendly.

The price went up and then went down. What's up with that?

I don't understand their service, even with a police report filed.

The rates are too high for two people.

There's no direct interaction with an agent. Also, there's been a tremendous rate increase!

Despite being a good driver, the rates are too high. They have skyrocketed in less than two years.

The homeowners insurance coverage is quite limited.

There was a premium creep after 5 years, despite having no tickets or accident claims.