Is Farmers A Good Insurance Company? Reviews From Over 2,418 Customers

Insurance rates are too high. They need to come down.

Best service

The service is good, but due to the current climate, I am shopping for better pricing.

The company is great, but the price is a little high.

Everything was great.

They're pretty good, but their rates are high.

I never had a conversation with my old agent, and now I've been transferred to a new one. My rate increased, and I received a notification about this from my new agent, whom I haven't even spoken with yet.

The pricing seemed a little high to me.

I've never had any issues, I just would like to save a little more money.

They are very agreeable and willing to negotiate payment schedules.

Excellent

They offer excellent customer service, but I have found lower rates elsewhere.

Very good.

I'm just comparing rates and they are cheaper.

Fantastic!

It's very expensive.

The prices are a bit on the high side, and even reducing options didn't help much.

It's advisable to check in with your agent at least once a year. Otherwise, you'll only hear from them when you receive a bill with their name on it.

They have handled most past claims incredibly well. However, they refused to cover my roof 2 years ago and their deductible has increased substantially this year.

I was just looking for a better price. The problem is when doing it online, I can't get the true price because I have my home, my truck, and my Harley insured. So, it's hard to compare your price with theirs as yours is much higher due to me bundling with them. Just for the truck, you were $900.00 over. But thanks anyway.

I'm with Farmers, but I would like to have an agent.

They raised my price without letting me know! I found out accidentally by checking my bank account.

Overcharging for insurance is not a good idea.

My experience has been good. I check their rates each time I get a renewal to ensure their prices are competitive.

It's very good.

Their rates are great.

They are a good insurance company, but they raise rates, causing me to have to look somewhere else.

My representative was very helpful. I wanted an Umbrella Policy to cover my vehicle here and my home in NY.

They have been very good since I've been with them. However, this time they raised my homeowners insurance by about $300 a year, which is way out of line. I have no claims with them, so they have no reason to do that. That's why I'm currently looking for other options. Thank you.

I appreciate Farmers, but they don't offer any discounts for seniors.

The agent is helpful, I had no problems with the company.

So far, it's just like any other insurance company. Every six months, they raise your rates. So, what's the difference? I'm a senior with no traffic violations in over 50-60 years, and I still can't get a good rate. It's always going up!

Very good.

Check prices.

The service is great, but the cost for vehicles is high.

The mortgage company wasn't notified of the new agent. It seems I was expected to call the mortgage company when he took over the policy.

They're good, just way too expensive.

I love Farmers. However, the payment is way too high. I am retired and drive for pleasure only, with just 61400 miles. At 88 years old, I need a senior, low mileage, no tickets discount and I would come back. I love agent Garrett in Waukegan, IL.

I filed a claim and the individual I was dealing with was very fair and handled it really well. I was very impressed. I believe his name was Nick.

I loved working with all of you. It felt like a family atmosphere. You all will be in my kindest thoughts. I wish you all the very best. - Michael

I wanted to use my credit because my car is in the garage, but Farmers Insurance couldn't provide me with this option.

Our agent was excellent!

It's okay, but it could be better.

The customer service is excellent, but the price went up.

The lady I spoke to was great. However, the policy was overpriced.

The company is not bad, I just feel that they didn't handle claims as quickly as they could. Also, I needed to find something cheaper.

My agent is fantastic! However, when I call the main number, the wait time is ridiculous.

Good people.

Okay.

Good.

It was good until the prices increased.

Great customer service.

I love my agents. Whenever I have any questions or need to make a payment, they are always there to help. They are professional and go above and beyond for me every time. Vicky and Wendy are the ones I work with most, and they are phenomenal. I am considering leaving only because I'm looking for lower rates. My truck insurance went up 100% when I had to renew, so I was forced to lower my insurance needs for financial reasons. I'm having a hard time maintaining full coverage at this point in my life. Other than that, I love Farmers.

Good company, but expensive.

This is the friendliest place I have dealt with in a long time. Chris is the best; I'm never letting him go.

Trouble-free and very helpful.

My agent is responsive when I call. He gives me the feeling that he is on my side.

Excellent.

They are courteous and informative.

Great price!

It would be better to have an agent who returns calls.

Unfortunately, the rates were raised after a short period of time.

Consider other insurance options. The claims process at Farmers is horrendous. It's confusing, handled outside of the app, and lacks clarity of reasoning or assistance when most needed. The insured is left to fend for themselves and then fight for every penny they are owed. It was the worst experience of my life, and all I needed to claim was a perimeter fence and roof due to a tornado. I can't imagine anyone insured with this company in need of more.

Really expensive

They are rip-offs.

Their rates on all three of my policies with Farmers have doubled in the last year and I don't understand why. I have a clean driving record and no claims ever!

My insurance has gone up by $1000.00 a year for the past 4 years. I'm currently paying almost $500.00 a month, which is crazy.

Farmers doesn't inform you when they are increasing the price of your policy. I would consider other options, but everyone else's prices are higher than Farmers.

I have been with the same company for many years, back when they were still MetLife. Now that the insurance company has changed names, they increase my premium every time my renewal comes up. To me, this is unacceptable, especially considering that I have no claims or accidents.

Before MetLife & Auto was taken over by Farmers, their rates were quite affordable. However, since Farmers took over, their rates have been increasing every year. I only receive the notice of this increase just before it takes effect, leaving me with little time to react. I'm tired of paying high rates due to other people's claims. I've been with Met since 1982 and have only filed three claims for my house and none for my two cars. I can't afford Farmers anymore and am actively looking for a company that appreciates loyal customers and works with them to offer fair rates. It seems that first-time customers receive better rates than long-term customers. I'm done with Farmers and I wouldn't recommend them based on my experience.

They have been significantly increasing their rates for the past two years. Therefore, I am looking for a more reasonable rate from a new company.

Too expensive.

It seems to me that Farmers Insurance does not favor Hyundai cars. There were incidents where these cars were easier to break into and a screwdriver could start the car. However, this is not the case anymore. The newer 2020 models and beyond have push-button start and many other safety features that I am pleased to own. Despite these improvements, their cost for insurance is still too high, higher than all other reputable insurance companies I have contacted as of today, 04/09/2025.

They did not work with us.

I dislike hearing about all the expensive trips that the agents win, as we end up footing the bill!

Okay, but they have increased my policy even though I don't drive much anymore.

There was a recent hike in rates for no valid reason, which resulted in a high increase.

Farmers Insurance misled me about the cost of my policy. They knew I was previously with Liberty Mutual, a fact that was on their form. I've had insurance for 20 years and have never been without it. However, after I signed up with Farmers, they claimed they couldn't verify my previous insurance. As a result, they increased my premium by over $100 a month, not a year. This has been my worst experience with an insurance company. I would not recommend them and will continue to share my negative experience.

They do not keep up with the current value of cars in terms of safety ratings, which affects their ability to give customers competitive insurance prices.

The company is only interested in premiums, not in the welfare of the customer.

When I was insured by another company and got hit by someone insured by Farmers, I was treated very well. However, as a customer of theirs, not so much.

The prices keep going up. When I tried to get them lowered, the person I talked to was unhelpful.

Farmers is okay. They have me under Bristol West. I give them a zero.

I've been with Farmers for many years for both house and auto. Rates keep creeping up and they offer no discounts for less than 25 miles per day, no accidents or tickets, senior citizens, or loyal customers, etc.

They have increased premiums far more than inflation would warrant. I have a 21-year-old vehicle with liability coverage only, and they want $85 per month for it. I only drive it a little, and it isn't worth it. Our 7-year-old minivan is also priced very high. I think the total was about $300 per month. Outrageous!

They are strictly mediocre and expensive. I have switched my home and auto insurance away from them.

Stay away from Farmers. During my time with them, I had no tickets, no accidents, and no claims. Despite this, I experienced several premium increases. As my car ages, their potential liability decreases, but my cost increases for no apparent reason. That is why I am leaving them and rating them as poor.

I believe I should be able to email my agent directly with questions. Instead, it's very 'robo-centric' and communications are 'routed' to agents. I don't consider this as customer service - it seems more like corporate convenience. Additionally, renewals are met with substantial increases of 15-25% when the cost of living is only 3-5% - this seems outrageous. I understand that natural disasters are covered by every customer and that the company needs to make a profit. However, it just seems like they're making more money than necessary, which ultimately comes across as 'greed'.

Out of 12 calls, the last person I spoke with was the only one who truly tried to help. The experience was horrible.

Farmers is more expensive than other options. If you file a claim, prices soar!

They continually raise the prices and claim they are not.

Farmers Insurance made unauthorized electronic transfers from my bank account for nine months, even after I had fully paid my insurance. They obtained the details from the check I used for payment. Unfortunately, they never took responsibility for this, nor did they provide an explanation or refund for the unauthorized deductions. Despite numerous discussions with the agent at Express Insurance in New Hampshire, I never received an explanation or a refund. I have all the bank statements showing these electronic transfers over a nine-month period, as well as documents proving that I had paid for the insurance for that year.

I have yet to talk to my agent, and a broken tail light in a parking lot should not result in an 80+% premium increase!

They denied a hailstorm damage claim for our home, while every neighbor in our subdivision received a new roof from their insurance companies. During the COVID-19 pandemic, they were one of the last insurers to reduce our premiums for our automobile due to reduced driving.

Check around to see if other insurance companies are less expensive.

The price increases every 6 months. I found another place that's cheaper.

I dislike the $25.00 membership fee.

Our coverage has more than doubled since we started with them, despite never having used the insurance once.

I never experienced this before.

Make sure you choose an agent who is responsive to your needs.

I dislike everything about it. The representative I spoke with was not knowledgeable and couldn't answer many of my questions. The policy is more expensive than State Farm's, but I needed to switch because State Farm's agent withdrew money from my bank without my knowledge, for the second time. Farmers is not what I want. I am currently searching for a less expensive company.

They don't seem to know much, they don't listen to customers, at least in my case. They have an attitude problem with me. Their customer service is poor!

Very expensive and not customer friendly.

The price went up and then went down. What's up with that?

I don't understand their service, even with a police report filed.

The rates are too high for two people.

There's no direct interaction with an agent. Also, there's been a tremendous rate increase!

Despite being a good driver, the rates are too high. They have skyrocketed in less than two years.

The homeowners insurance coverage is quite limited.

There was a premium creep after 5 years, despite having no tickets or accident claims.

They need to stop increasing the prices for good drivers and charge more for the bad drivers!

They denied my claim for hailstone damage to my roof several years ago. We were the only homeowners in our entire subdivision whose homeowners policy insurer denied their claim. Later, during the Covid-19 pandemic, Farmers was one of the last insurers to reduce their premiums as a result of the “Stay at Home” policy adopted by the CDC. Now they have increased their premiums once again.

I can't get anyone to work with me about my policy.

They responded quite quickly, only to inform me that they couldn't satisfy my claim. Since they couldn't assess the damage done, they were unable to contribute towards fixing the major problem in my home.

I appreciated Farmers for many years while the policy was managed by 21st Century. However, when it was handed over to Toggle with the assurance that nothing would change for existing customers, this proved to be false. I particularly enjoyed a discounted rate for signing up for autopay. Despite having autopay, I was still able to make my payments directly before the due date and even pay more than what was due. I enjoy rounding up my bills. For instance, if the due amount was $67.43, I would round the payment up to $68.00. After receiving my payment, I would get an update on my policy balance due that reflected the extra $0.57 I had paid. When Toggle took over, they stopped allowing prepayments of any kind. A mailed payment is first cashed, and then a refund check is issued for the same amount. However, before receiving the refund and depositing it back into my account, the autopayment would be deducted! Despite my regular objections to this policy change, Toggle refuses to allow early payments. I believe this falls directly on Farmers for allowing them to dictate policy changes. Additionally, although it's partly my fault, I drive a very small number of miles annually. During my last policy renewal, I failed to send in a mileage update. Instead of the new policy listing the estimated mileage as the national average (as was done by 21st Century), the new estimate was equal to three times the national average. This is despite a review of my record showing I drive only about a quarter of the miles for the national average. As a result, my new policy payment went from $68 to $110 per month, almost doubling!

I just compared rates and found some that are one-fifth of what I'm currently paying.

Farmers is highly commercialized and was good, but over time the premiums have consistently risen. They never reduced their premiums and I am very unhappy, even though I have been with them since 2019.

Farmers was suitable for me until they decided to increase my rate and then informed me about an additional surcharge. Insurance companies are already making enough money without the need to overcharge customers. Due to this, I will not be a returning customer.

I didn't know my agent had left in May until I couldn't contact him in November. The Farmer's office took four days to contact me with an explanation about him.

I was overcharged for my homeowner policy. The agent refuses to remove an HOA policy charge. I own my home outright and have never been a member of any HOA. He refused to refund it and does not communicate in any way, no calls, texts, or emails. The app randomly indicates that I am a passenger when I live alone and am the only person ever to drive the car. I received no response again. I feel ripped off and frustrated.